►
From YouTube: Support Ops Sync - 2023-05-02
Description
Support Ops Sync - 2023-05-02
A
B
A
Wanted
to
get
the
nuances
of
what
all
that
takes,
so
I
can
make
an
issue
for
support
to
kind
of
be
like
okay,
here's
all
the
things
I
noticed.
So
we
are
in
the
process
of
that
we've
got
the
funimar
miles.
Looked
that
over
now
the
handbook
team
is
looking
at
over,
but
once
that
gets
merged,
then
we'll
enter
phase
two,
which
is
doing
a
whole
bunch
of
redirects
or,
if
I'm
lucky
one
to
retract
I've,
never
done
redirects
in
the
old
handbook,
so
I
don't
know,
but
redirecting.
A
A
So
I
look
for
an
announcement
in
the
future
when
we're
actually
fully
migrated
over
to
that
there's
not
a
lot
of
new
information
in
it.
It's
just
I
moved
a
lot
of
the
stuff
to
more
efficient
locations
instead
of
having
one
documentation
folder
with
20
30
40
files,
it's
organized
a
little
better
to
what
the
documentation's
about
so
look
for
announcements
that
in
the
future,
I
don't
have
anything
to
really
present
you
yet
because
it's.
A
So
that
that's
the
general
sense
of
that,
but
it's
still
going
to
be
external,
it's
still
going
to
be
public.
Anyone
can
still
see
it
anything
that
would
not
warrant
being
public
or
something
that
we
can't
put
public.
We
would
obviously
put
in
the
internal
handbook,
but
to
date
I,
don't
think
we've
actually
encountered
any
of
that
in
hops
land.
It's
not
to
say
we
won't.
We
just
we
haven't
so
cross
fingers.
We
can
continue
that
level
of
transparency.
C
B
A
C
D
A
Okay,
the
other
thing
is
Lyle
and
I
are
going
to
be
working
on
proposing
a
new
change
management
method
for
pagy
Duty,
more
details
to
come,
I
think
Nabil
spotted
the
issue
right
now.
It's
just
an
issue
where
I
pasted
a
bunch
of
stuff
that
we're
working
on
so
we're
not
at
the
next
stages.
Yet
the
next
stages
would
be
we're
happy
with
how
this
looks.
We
go
talk
and
get
feedback
from
managers
and
then,
from
there
kind
of
undergo
the
change
process
of
propose
it
implement
it
start
using
it.
A
I
think
it'll,
ultimately
make
it
easier
on
everyone
involved,
they're,
taking
a
lot
of
the
pagerduty
nests
out
of
the
actual
process
until
the
very
end
when
we
make
the
changes,
I
think
that'll
make
it
easier
for
males
I
kind
of
adopted.
What
Lyle
did
way
back
when
for
a
mayor
and
said
yeah
that'll
work
but
I'll
go
over.
All
of
that
should
we
get
to
the
point
where
we're
going
to
implement
it
and
then
I'll
explain
how
it
works,
how
to
do
every
little
step
and
all
that
fun
stuff.
A
We'd
probably
be
doing
it
on
the
first
for
the
sake
of
metrics,
but
eventually
you
do
what
you
would
normally
do,
merge
it
into
the
master
branch
and
all
that
stuff
it
just
would
not
actually
deploy
into
production
whatever
it
was
until
our
deployment
date.
In
theory,
this
will
make
things
with
reversion
a
little
diff.
A
little
easier.
A
C
A
To
do
that,
I'd
rather
have
the
scripts
do
that
stuff
for
us
and
post
horrendous
messages
into
our
support
Channel
if
something
goes
wrong,
but
that's
also
something
that
I
am
working
on.
It
is
not
yet
at
the
stage
where
you
know
we're
at
that
thing,
but
I
think
that's
kind
of
also
doing
what
we're
doing
with
pager
duty
of
I'm
working
on
with
Lyle
we're
going
to
get
happy
with
it,
get
feedback
from
managers
and
then
we'll
go
into
a
propose.
Implement
I'll
explain
everything
stage,
but
in
theory
it
shouldn't
change
anything.
A
A
Now,
obviously,
not
everything
will
be
automatable
automated
words.
Not
everything
will
be
able
to
be
automated.
There
are
some
things
we
wouldn't
want
to
like
macros.
We
really
don't
need
a
set
deployment
date
for
macros,
just
just
go
ahead
and
sync
them
they're
fine
changes
to
the
support
team
data
files.
Just
just
do
it,
it's
fine,
it
doesn't
matter.
So
some
things
will
just
be
the
same
process
we
currently
use,
but
I'll
make
sure
in
our
change
management
doc.
When
we
get
there
to
detail.
A
A
Yeah
yeah
I'm,
not
gonna,
hope
the
first
deployment's
not
like
on
a
Saturday,
because
that
would
be
terrible
but
we'll
see,
I
think
we're
tentatively
aiming
to
have
this
go
live
the
start
of
next
fiscal
or
next
quarter,
but
best
laid
plans
so
we'll
see
yeah.
So
that's
kind
of
some
of
the
bigger
things
coming
again.
I
know
a
lot
of
it
was
it's
coming,
but
I
have
no
details
yet
I
I'm
using
the
George
RR
Martin
strategy
of
I'm
promising
things
that
you
don't
know
yet
that
they'll
come
eventually
Maybe
I.
D
A
A
Considering
the
last
I
counted,
it
was
like
2400
tests,
so
it's
a
little
excessive,
but
I
want
it
to
be
thorough,
so
aim
for
end
of
month,
but
definitely
encourage
if
it
gets
done
sooner
awesome
right,
because,
basically,
once
all
the
testing
is
done,
y'all
are
going
to
compile
all
the
failures
and
get
them
to
me
and
I'm
going
to
look
over
them
and
then
we'll
figure
out
next
steps
from
there
I'd
like
to
hope.
There
won't
be
any,
but
there
is
no
way
we
did
this
I
did
this
perfectly.
A
B
C
C
A
Not
fail,
but
I
also
didn't
do
2400
tests.
So
that's
why
we
do
testing
to
find
music's
use
before
we
go,
live
and
I
know
I've
seen
some
questions
about
it.
Just
a
reminder:
it
will
be
opt-in,
meaning
by
default.
It
will
be
turned
off.
You
will
not
get
notifications
when
this
goes
live.
If
you
want
them,
you
have
to
go
into
your
profile
and
say
you
want
them.
A
Or
something
like
that,
we'll
probably
have
a
thing
about
that
closer
to
when
it
actually
is
done
with
testing
for
now,
like
I've,
never
ready
to
give
me
feedback
on
the
noise
I'm
like
just
just
table
it
for
now
go
turn
it
off.
If
it
bothers
you
that
bad,
but
we
will
have
a
greater
discussion
to
help
pick
that
out.
I
will
say
this
I
talked
to
10
people,
and
that
was
the
most
picked
sound
yeah.
D
A
A
C
D
C
B
D
A
A
B
A
Eventual
iterations
of
letting
you
select
the
sound
or
something
like
that.
So
there's
there's
eventual
things
where
you
will
have.
The
ability
to
you
know
do
that,
but
first
iteration
I
didn't
want
to
get
too
into
the
weeds
of.
Let's
have
people
select
a
sound
so
that
there's
actually
five
different
or
20
or
30
or
whatever,
but
we'll
get
to
a
point
where.
A
D
C
C
C
A
B
A
But
what
I'll
end
up
doing
is
probably
before
we
go,
live
going
like
all
right.
Look,
we
need
one
sound
I,
understand
everybody's,
not
gonna,
love
the
sound,
but
you
can
turn
it
off,
but
yeah
we'll
we'll
address
that
when
we
get
to
it.
Let's
finish
testing
first
and
if
the
sound
is
that
disruptive,
you
can
turn
it
off
in
your
profile
and
I.
A
The
company
would
have
to
pay
for
the
rights
to
use
the
signs
and,
at
a
certain
point,
you're
just
gonna,
like
my
responses
now,
because
if
we're
gonna
pick
a
song,
I'm
gonna
do
like
heavy
metal
Harry
battle.
Do
some
do
metals,
so
you
get
like
the
funeral
Bells,
but
yeah,
no,
we'll
we'll
address
the
noise
speed
back
before
this
actually
goes.
Live
I'll,
probably
discuss
with
Lyle.
How
best
to
do
that,
because
I
don't
just
want
to
do
an
open
vote
system,
but
what.