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From YouTube: Support Ops - Zendesk - Managing orgs via Zendesk
Description
Jason Colyer, Support Operations Manager, takes us through how to manage organizations via Zendesk
A
A
First,
we're
going
to
need
to
locate
an
organization,
so
I
know
I
have
one
in
the
sandbox
here
called
test
account,
so
we'll
work
with
this
one.
Now
by
default,
you
can
see
the
various
sections
of
the
page.
We've
got.
You
know
the
name
right
here:
the
tickets
page
and
click
here
to
see
the
users
page.
A
We've
got.
You
know
the
account,
the
organization
details,
the
organization
fields.
So
if
we
were
to
need
to
manage
this
organization
through
the
ui
which
we
genuinely
generally
don't
do
we
have
sync
repos
in
place.
We
have
sync,
you
know
various
scripting
in
place
to
do
this
for
us,
but
should
you
need
to
do
it
such
as
adding
a
dom
adding
you
know
a
tag
or
something
you
can
basically
come
here
and
do
that
now?
The
way
it
works
is
much
like
anything
in
zendesk
you'll
make
your
change
and
it
will
change
it.
A
We
got
the
tests,
account
was
successfully
updated.
You
can
see
how
this
now
says
expired
and
you
notice
that
the
tags
that
came
from
these
fields
were
auto
updated.
Now
this
won't
update
existing
tickets,
but
new
tickets
as
they
come
in,
will
now
get.
This
expired
tag,
changes
back
to
ultimate
and
you
can
see
how
it's
updated
there
as
well.