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From YouTube: 1 04 Connect Module Introduction
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A
Let's
talk
about
connect
so
connect
which
we
will
spend
the
rest
of
today
on
is
all
about
how
you
relate
to
the
customer,
establishing
that
positive
connection,
maintaining
it
and
maintaining
trust
throughout
the
engagement
and
think
of
the
engagement
as
the
ticket
right.
That's
a
typical
unit
of
engagement.