GitLab URG Coach Videos, 6 May 2021

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From YouTube: Journey into tech - Silvester Wainaina

Description

A short video about my role and path to Gitlab

Recorded as part of https://gitlab.com/gitlab-com/www-gitlab-com/-/issues/11261

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Hi there, my name is vesta karanja. I work as a support engineer at gitlab. I've been with gitlab now for an year at a few months, and my main role has been working as a support engineer.

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While we support our customers in terms of if there is any issues we are able to handle their tickets, we also help with maintaining our documentation where in case, we find an error. We raise what we call a match request.

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It's process that the documentation is updated again. If you have interest in programming our motto, gitlab is everyone can contribute, so we encourage people who are programmers to also help with the resolving bugs other issues with the product itself, so it is uh there's quite a bit of things that you do as a support engineer.

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It's a very interesting role about myself. I graduated from university, almost 2006. Since then, I've been working in the ide industry. I started off in the telcom area, where I was working as a system engineer doing development here and there supporting customers.

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Doing what we call ad month billing, then I I specialized a bit. I became a billing consultant where I was helping integrated support, a system called bss.

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We would go to would have projects where we integrate the system with at the customer. They would raise issues bugs then you would handle them, but since last year I I kind of changed a career from telkom to devops, where now we are supporting git club, we sub, please, where we support gitlab.

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So in devops there it's quite a huge field. There is a lot you will need to learn and also maintain like kubernetes, docker, helm and all that. So it's a it's a very wide field that I I I've also been doing a lot of reading. So you have to have that interest to learn to read to know new things, and I encourage you to try it out and see in future if it's something that you'd enjoy.

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So thank you a lot for watching this video and uh I hope I I can inspire someone to join this area. It's a big area we'll be happy to have your contribution. Thank you.