Hello: welcome to the virtual user experience research booth, I'm adam splensky, the user experience research director at gitlab.

Now you may be wondering what user experience research is in one sentence: it's a process where we as a company, learn about the behaviors motivations and the needs of our users through observations through task analysis and by other means of user feedback.

Now the work we do on the gitlab experience starts with conducting research. Here's what I mean by that. We start with conducting research early on by talking to our end users, to understand what opportunities may exist.

These could be anything from a workflow or feature gap to a pain point that they may be experiencing next, once our design team and engineers have built a solution, we conduct research to validate it. That can be in the form of the usability test. To make sure the experience is easy to use and free of pain points before it gets pushed out simply put user experience. Research is at the core of how we approach our work at gitlab.

We value feedback from our users and we listen.

I encourage you to explore the virtual booth to learn about some real examples on how user experience research has impacted the gitlab experience and how you can actually take part in that process.