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From YouTube: April 2020 UX Performance Indicator and OKR Update
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A
A
So
one
of
the
things
that
we
track
as
a
UX
department
is
our
perception
of
system
usability.
This
is
indicator
of
how
usable
our
overall
product
is.
We
use
in
the
industry
standard
survey
called
the
system
usability
scale
survey
to
do
this
and
you
can
see
we
have
about
four
quarters
worth
of
data
right
now
around
that,
and
what
we
have
found
is
that
our
perception
of
system
usability
has
been
flat
over
that
time.
We
are
running
our
to
one
survey.
Now
the
results
are
almost
in
and
I'll
be
updating
this
metric.
A
We
also
track
the
ratio
of
proactive
versus
reactive
UX
work
and
what
we
mean
by
that
is
work
that
we
have
done.
Validation
or
research
work
on
that
could
be
problem,
validation
or
solution,
validation
in
the
last
quarter.
So
our
target
is
to
validation
issues,
product
designer
per
quarter
in
the
last
quarter.
We
had
just
a
little
bit
more
than
that,
so
that
was
great
in
this
quarter.
A
A
Big
topic
of
discussion
in
the
UX
Department
is
UX
10.
So
what
UX
debt
means
is
when
a
cross-functional
product
team
has
agreed
on
a
solution
to
implement
when
that
solution
makes
it
into
production.
It
has
problems,
so
it
could
be
that
the
interaction
design
doesn't
work.
The
way
that
we
intended
for
it
to,
or
it
could
be,
that
the
components
that
we
use
don't
align
with
our
I'm
system
pyjamas.
A
As
you
can
see,
UX
debt
has
gone
up
significantly
over
time.
Probably
the
bigger
problem
here
is
that
our
average
day
is
to
close
a
u.s.
debt
issue
is
hovering
a
little
over
400
days,
which
is
too
long.
So
we're
doing
a
lot
of
work
here
to
figure
out
what
the
problems
are
and
how
we
can
resolve
this.
A
A
So
that
means
two
things
one
is
we
probably
need
to
raise
our
target
I
think
it's
time
and
the
other
thing
that
it
means
that
is
that
all
of
the
new
technical
writers
we've
hired
over
the
last
six
months
or
so
have
been
successfully
onboarding
and
are
not
contributing
to
our
documentation,
which
is
wonderful,
and
we
also
track
the
distribution
of
technical
writing
team
documentation
effort.
So
our
goal
is
for
50%
of
our
tech
writing
M
ARS,
to
be
focused
on
proactively
making
our
Docs
better.
A
That
means
improvements
to
existing
content,
revamps
of
content
just
to
make
the
content
easier
to
use
and
then
also
focused
on
new
features.
Our
target
again
is
50%.
This
last
month,
we
hit
about
44%,
so
we'll
just
be
keeping
an
eye
on
that
we're
pretty
close
and
now
I'm
going
to
look
at
okay,
ours.
A
So
this
quarter
be
focused
on
validating
our
category
maturity
ratings.
In
the
past
category,
maturity
has
been
assigned
by
gitlab,
but
we
want
to
make
that
we
want
to
change
that
so
that
it's
validated
by
our
users.
This
is
something
that
new
company
has
done
before,
so
we
knew
we
needed
to
come
up
with
a
process
for
that,
and
so
that's
what
this
OKR
was
focused
on,
and
so
we
did
that
we
did
define
a
category
maturity
scorecard
process.
We
ran
a
pilot
and
we're
several
stage
groups
participated.
We
learned
a
lot
from
that.
A
We
also
went
in
knowing
that
because
it
was
something
new
we
wouldn't
get
everything
right
and
that
that
did
play
out.
So
we
are
working
on
refining
that
process
now
and
piloting
that
new
process
in
q2
thanks
to
all
of
our
product
designers
who
participated
in
training.
For
this
they
understood
what
that
pilot
process
was
and
then
we're
keeping
everyone
in
the
loop
as
we
update
it
as
a
follow-on
to
that
ok,
are
we
actually
used
the
process
to
validate
the
maturity
for
several
of
our
stage
groups,
so
release
orchestration?
A
We
validated
is,
in
fact
viable
error
tracking
is
also
viable
logging.
We've
got
some
open
questions
on
and
we're
still
looking
to
see
what
the
results
of
license
compliance
and
roadmaps
are,
and
then,
lastly,
we
had
an
OK
R
for
defining
career
paths
for
the
entire
UX
department.
So
that
means
that
every
functional
area
within
UX,
technical
writing,
UX
research
and
product
design
should
have
a
full
career
path
from
intermediate.
Through
director
we
were
missing
some
roles,
and
so
we
got
those
created.
A
A
I
really
appreciate
everything
that
they
did
in
our
next
step
here
is
to
run
a
survey
within
the
UX
department
to
make
sure
that
everyone
has
gotten
a
chance
to
look
at
this,
but
they
understand
what
it
means
for
them,
and
our
goal
is
for
them
to
have
an
inspiring
career
path,
so
they
stick
around
and
get
lab
and
continue
doing
the
great
that
they're
already
doing
all
right.
Thank
you
for
spending
time
with
me
today.