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From YouTube: Member Webinar - How Credit Unions are Using MemberPass to Improve the Member Experience, CULedger
Description
Data security, particularly around identity, has become a major concern for consumers everywhere due to ongoing data breaches and waves of identity. In the financial industry, digital identity protection is especially crucial. Innovative credit unions have collaborated to develop CULedger, a credit union service organization offering MemberPass, a consumer-focused global digital identity solution. Hyperledger Member organization, CULedger, will present the credit union industry’s use of MemberPass and provide an update on their deployments and use cases.
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A
See
my
screen:
okay!
Yes,
thank
you
all
for
attending
today's
webinar
on
neverpass.
I'm
excited
to
share
with
you
the
memory
path
story.
Just
a
point
of
clarification
and
martha's
result.
An
opening
introduction,
I'm
not
the
chief
executive
officer
for
cu
ledger.
John
ainsworth-
is
that
individual
for
the
organization,
I'm
specifically
senior
vice
president
of
marketing
communications
responsible
for
all
the
marketing
communications
and
learning
events,
sales,
support
activities
within
the
organization.
A
I
have
a
full
agenda
for
you
today
for
the
next
hour.
I
I
do
want
to
share
a
little
bit
about
cu
ledger
and
the
journey
that
we've
been
on
for
the
last
four
years
relating
to
member
pass
kind
of
talk
a
little
bit
about
a
member
path
itself
and
the
problems
that
we're
trying
to
solve
for
the
credit
union
industry
I'll,
take
you
through
some
user
experience,
screens
and
videos.
A
A
So
this
is
a
journey
map
of
where
zu
ledger
has
gone
in
over
the
last
four
years
now
so
cu
ledger
began
in
early
2016
as
a
research
action
project
in
the
united
states
and
this
research
action
project
started
with
a
a
state
association.
Trade
association
that
serves
credit
unions
in
three
states,
came
up
with
this
idea
about
the
time
that
cryptocurrencies
started
getting
some
buzz
in
the
marketplace,
but
the
cryptocurrency
application
was
not
what
the
industry
was
looking
to
research.
A
A
A
We
also
have
some
transaction
processing
system
integrations
that
are
required
so
that
it
made
the
usability
a
lot
easier
from
the
employee
standpoint
and
you'll
see
some
of
that.
In
our
demo,
in
a
few
minutes
in
2020
was
our
breakout
year.
We
did
a
rebranding
of
mice
uid
to
member
pass,
and
that
was
as
a
result
of
some
research,
some
early
research
that
we
did
among
consumers
and
they
really
didn't
understand
my
cuid
and
what
it
represented.
A
They
want
to
call
it
my
keyword,
which
is
totally
not
what
we
expected,
and
we
wanted
to
call
it
my
cu
standing
for
credit
union
id,
but
they
didn't
appreciate
that
as
much
as
as
we
all
thought
they
would.
So.
We
made
the
transition
to
member
pass
and
we
became
commercially
available
for
credit
unions
to
offer,
and
that
happened
in
early
march
of
this
year.
A
So
we've
done
a
lot
in
the
in
the
short
time,
eight
months
that
we've
been
commercially
available,
and
I
have
some
of
those
results
to
share
with
you
as
well.
We
are
undergoing
a
corporate
rebranding
and
so
we've
kind
of
completed
our
first
three
years
of
our
initial
business
plan
for
the
organization
at
cu.
Ledger.
A
lot
has
changed
in
the
organization
from
a
standpoint
of
what
we
originally
set
out
to
do
and
where
we
are
today
and
so
we'll
be
announcing
some
corporate
branding
in
early
december.
A
This
is
the
industry
that
we
serve.
We
we
serve
the
credit
union
financial,
cooperative
industry.
This
is
a
snapshot
of
what
that
looks
like
worldwide.
There
are
over
86
000
credit
unions
and
in
some
parts
of
the
country,
they're
not
called
credit
unions,
they
might
be
called
financial
cooperatives.
There
are
eight
118
different
companies
and
the
the
most
important
number
that
is,
they
serve
over
291
billion
members
in
the
u.s
and
that's
where
our
focus
is
at
the
moment
there
are
5200
credit
unions,
and
that
represents
about
123
billion
memberships.
A
A
In
terms
of
you
need
to
document
that
transaction,
we're
looking
at
trusted
information
in
terms
of
that
exchange.
What
does
that
information
look
like?
How
can
we
leverage
smart
contracts
in
this
perspective
and
then,
of
course,
digital
value?
That
could
be
anything
it
could
be
financial,
it
could
be
the
exchange
of
loyalty,
rewards
and
points
it
could
be
settlement.
A
The
emphasis
for
cu
ledger
has
been
member
passed
and
in
particular
this
is
the
credit
union
identity,
identification
problem,
and
this
was
a
slide
that
was
taken
by
or
developed
by,
one
of
our
pilot
credit
unions
and
they
did
a
risk
assessment
of
authentication
across
every
one
of
their
channels,
and
they
took
a
look
at
that,
whether
they're,
an
existing
member
consumer
or
a
prospective
consumer
that
wants
to
be
part
of
the
credit
union.
I
have
an
account
at
the
credit
union.
A
These
are
just
the
top
channels,
of
course,
they're
going
to
have
a
lot
more
channels
that
they
interact
with,
but
the
bottom
line
the
the
result
of
their
research
found.
The
same
thing
is
that
they
had
a
separate
authentication
process
or
method
in
every
single
channel
that
they
interacted
with
their
members,
and
when
you
have
verification,
that's
it
this
inconsistent
across
channels.
A
And
now
you
add
coverage
to
the
mix
right,
and
these
are
just
some
of
the
questions
that
we
asked
credit
unions
that
I'm
sure
that
they're
asking
themselves
in
their
team
meetings,
because
how
are
we
going
to
handle
this
so
overnight?
The
credit
unions,
just
like
many
other
financial
institutions,
went
digital
overnight,
so
everything
related
to
their
digital
transformation
plan
just
went.
B
A
You
know
what
half
their
face
cover
it's
more
difficult
than
ever
to
try
to
to
reconcile
a
a
a
face
with
an
identity
document
right,
even
in
the
call
in
the
drive
up
lanes
in
particular,
and
we've
heard
a
lot
of
horror
stories
of
what's
been
happening.
We've
heard
core
stories
of
individuals
coming
into
the
branches,
with
full
halloween
masks
on
like
chicken
face
and
in
some
states
you
cannot
tell
an
individual
to
take
their
mass
off.
We
have
instances
where
credit
unions
are
verifying
their
members
identity
in
the
vestibule.
A
You
know
so
there's
like
a
section
in
between
the
front
door
and
where
the
main
lobby
is
and
they're
doing,
verification
checks
and
during
that
time,
they're
asking
their
members
to
pull
down
their
maps
to
verify
themselves
and
they're.
Very
uneasy
about
that.
I
mean
it's.
You
know
the
the
public
fear
for
for
health
and
safety
is
at
an
all-time
high.
A
It's
making
them
very,
very
uncomfortable
in
the
drive
up
lanes
we're
seeing
that
some
of
the
frosters
are
using
the
furthest
drive
up
blade
to
commit
fraud,
because
the
distance
and
the
mass
is
making
it
even
more
complicated
to
verify
one's
identity.
So
is
this.
The
new
norm
is
this
of
what
we're
going
to
expect,
and
certainly
there
are
going
to
be
some
changes.
That's
going
to
impact
how
credit
even
serve
their
members
long
term,
no
doubt
about
it,
and-
and
it's
only
created
a
more
heightened
awareness
about
the
need
for
a
digital
identity.
A
So
all
of
this
friction
in
the
identification
process
or
method
is
leading
to
a
lot
of
consumer
frustration.
I
I
think
consumer
frustration
overall
is
at
a
whole
time
high.
I
think
we've
all
felt
the
stress
not
only
about
you
know,
dealing
with
covid
in
our
respective
countries
and
things
and
in
the
u.s.
You
add
a
political
atmosphere
and
I'm
sure
that
many
other
countries
have
political
issues
that
you're
dealing
with
as
well,
but
from
a
consumer
perspective
on
privacy
and
control.
It
is
at
an
all-time
high.
A
The
stat
that
87
percent
of
consumers
at
data
privacy
is
a
human
right
that
came
from
a
study
from
kpmg
recently
and
when
I
take
a
look
at
these
numbers
now
compared
to
before
2020
there's
a
10
increase
in
in
these
statistics.
It's
at
an
all-time
high
and
consumers
are
just
fed
up,
they
need
more
control,
and
this
is
this
is
why
we
have
member
pass
member
pass
for
credit
unions.
Is
the
simplest
most
secure
way
for
credit
unions
to
verify
their
members
across
all
of
their
channels.
A
This
provides
them
a
seamless
opportunity
to
interact
with
their
members
across
all
of
their
touch
points
and,
of
course,
leveraging
hyper
ledger.
Indy
has
the
benefits
of
what
is
what
I
like
the
term
and
a
lot
of
others.
I'm
sure
you
might
as
well
like
to
term
as
cryptographic,
superpowers
right.
The
combination
of
cryptography
biometrics
and
distributed
electric
technology
is
really
what
sets
member
paths
in
other
ssi
products
on
hyperlink,
ledger
indy,
apart
from
anything
else
in
the
marketplace,
from
a
credit
union
perspective
of
how
they're
leveraging
member
pass
on
the
left
hand
side.
A
I'm
sure
you've
seen
this
before
the
trust
triangle
of
the
issuer,
holder
and
verifier.
I've
just
inserted
in
here.
The
credit
union
has
the
issue
where
the
member
passed
credentials.
The
member
is
the
holder
of
those
credentials
and
stores
their
credentials
inside
their
member
pass.
App
that's
available
in
the
google
play
and
the
apple
stores,
and,
of
course
the
verifier
in
this
example
is
actually
the
credit
union.
Credit
union
is
acting
as
not
only
the
verifier
but
also
the
issuer,
and
so
the
members.
D
A
Able
to
use
their
member
paths
to
verify
themselves
whether
they
walk
into
the
branch
they
go
into
the
drive
up
lane.
They
call
into
the
call
center
they're
using
video
banking
and
that's
becoming
more
and
more
popular
because
of
the
pandemic.
They're
logging
into
their
mobile
baking
or
online
baking
accounts
or
actually
they're
using
them
at
the
atms.
A
A
What
member
pass
also
does
is
create
this
omni
channel
experience.
Elmi
channel
is
the
kind
of
the
latest
buzzword
of
financial
financial
services,
but
this
is
where
the
member
controls
that
experience
and
member
pass
is
the
the
conduit.
It's
the
foundation
that
enables
the
member
of
the
omni
channel
experience
for
the
consumer,
because
they
can
authenticate
themselves
in
one
simple
and
seamless
way,
no
matter
how
they
interact
with
their
members.
A
The
app
member
pass
service
and
so
adding
more
credentials
that
consumers
can
have
access
to
inside
their
member
pass
wallet
and
integrating
with
different
partners
that
can
provide
value
to
their
own
customers
with
member
pass
leveraging
member
pass
as
their
authentication
tool
for
their
respective
services.
So
there's
a
lot
of
opportunities
here.
A
All
of
these
things
are
ones
that
we
are
are
very
focused
on
and
are
active
in
development
with
it
we'll
be
making
some
announcements
after
the
first
of
the
year,
remote
online
notary
as
an
example
in
the
states
has
become
very
popular
because
again
of
cobit
branches
are
being
closed.
So
how
do
you
hike?
How
can
you
provide
notary
services?
Consumers
still
need
that
that
critical
service,
and
so
that
will
be
another.
A
A
We
anticipate
that
we
are
able
to
to
see
a
lot
of
these
results
for
the
credit
union.
We
have
been
able
to
validate
that
we
are
taking
a
a
call
center
authentication
from
anywhere
from
90
to
more
than
three
minutes,
typically
to
15
seconds
or
less.
That
we
know
is
very
strong
and
very
consistent,
and
we
can
we've
been
measuring
that
all
along
the
result
of
that-
and
this
is
this-
is
data
for
a
credit
union
that
has
130
call
center
representatives
in
their
call
center.
A
A
We
anticipate
in
using
some
in
the
industry
averages
that
we
could
save
credit
unions
nearly
150
000
a
year
in
fraud,
just
in
the
call
center
alone.
You
know
this
is
not
looking
at
any
other
channels
and
the
payback
of
their
investment
can
be
made
in
less
than
a
year,
and
this
has
been
very
consistent.
We
have
and
we've
developed
roi
models
that
we
share
with
the
credit
unions
that
they
can
plug
in
their
own
numbers
to
see
what
kind
of
roi
results
they
can
achieve
and
again
we
have
to
emphasize.
A
A
We
had
some
additional
deployments
in
outside
of
just
a
single
use:
channel
unified
financial
credit
union
in
california
expanded
their
member
past
deployment
outside
of
call
center
into
the
branches,
and
the
results
have
exceeded
everybody's
expectations,
and
so
they
went
in
with
a
goal
in
july
of
having
5
000
consumer
member
of
enrollments.
That
is
their.
That
was
their
goal
to
achieve
at
the
end
of
october,
and
actually
at
the
best
september.
A
Excuse
me,
and
in
five
weeks
in
five
short
weeks,
they
exceeded
that
goal
and
they
will
more
than
double
their
enrollments,
but
the
exciting
part
of
that
in
five
weeks.
They
showed
that
there
was
usage
of
the
member
cash
credentials
so
for
over
40
post
enrollment
authentications,
that's
huge,
and
not
only
that
of
those
authentications
22
of
those
were
cross
channel,
meaning
they
used
their
member
cash
credentials
not
only
in
the
call
center,
but
also
in
the
branch
as
well.
A
This
was
done
very
systematically
in
terms
of
how
they
reached
out
to
the
membership
and
how
they
trained
their
staff.
They
did
a
very
proactive
approach
in
training,
their
staff
and
didn't
do
any
mass
promotion
on
member
pass
at
all
to
their
membership
and
they
have
over
well
over
100
000
numbers,
and
this
approach
went
very
very
well
and
that
it
gave
their
their
staff
and
their
tellers
an
opportunity
to
share
some
information,
some
good
news
of
a
service
that
they
can
offer
to
their
membership
at
a
time
when
they
need
it.
A
The
most
and
the
feedback
has
been
very
positive,
very
high
energy
and,
most
importantly,
from
the
consumer
side.
They
feel
at
ease,
there's
some
peace
of
mind
that
that
happens.
That
has
been
established
as
a
result
of
never
passed,
and
many
of
them
want
to
share
this
with
their
family
and
their
friends.
C
At
desert
financial,
we
understand
that
when
life
is
busy
every
minute
counts.
Member
pass
is
a
quick
and
safe
way
to
identify
yourself.
When
calling
does
our
financial
instead
of
answering
the
standard,
personal
identity,
questions
member
pass
uses
a
secure,
mobile
app
to
quickly
verify
your
identity,
using
your
face
fingerprint
or
six
digit
pin
code,
here's
how
to
get
started
when
you
call
desert
financial
and
ask
about
enrolling
in
member
pass,
we'll
walk
you
through
how
to
download
the
free
member
pass
mobile
app
onto
your
personal
smartphone.
C
It
only
takes
about
a
minute
next,
we'll
help.
You
securely
connect
your
member
pass
profile
to
your
desert,
financial
member
account
and,
finally,
your
secure
digital
id
will
be
stored
on
your
phone,
so
the
next
time
you
call
us
we
can
verify
your
identity
in
seconds.
Using
the
member
pass.
Mobile
app
in
short
member
pass
is
a
quick
and
hassle
free
way
to
prove
your
identity
when
calling
desert
financial
while
protecting
your
personal
information,
it's
just
one
more
way
that
desert
financial
is
offering
our
members
more
convenience.
A
Then
you
know
you
establish
a
secure
encrypted
connection
between
the
credit
union
member.
This
happens
one
time
it
exists
for
as
long
as
those
credentials
are
active
and
then
the
member
pass
credentials
are
are
shared
and
they're
stored
inside
them.
The
member
pass
wallet
on
the
consumer
member
phone
phone
so
each
time
that
the
member
interacts
with
the
credit
union.
They,
the
excuse
me,
the
credit
union
initiates
a
verification
request,
and
this
is
in
the
form
of
the
member
pass
app
notification.
A
They
click
on
that
notification
and
they
are
greeted
with
a
verification
question.
Are
you
on
the
phone
with
so
and
so
at
the
credit
union?
And
the
responses
are
simple?
Yes,
I
am
or
no
I'm
not.
The
credit
union
has
the
capability
of
customizing
and
putting
their
own
branding
in
this
portion.
They
can
customize
the
questions.
A
Of
course
they
can
customize
their
their
credit
union
name
and
logo
on
the
screen
and
they
can
actually
customize
the
responses
themselves,
so
in
15
seconds
or
less
it's
pretty
easy
for
them
to
verify,
not
only
the
authenticity
of
the
numbers,
but
also
detect
any
type
of
fraudulent
transaction
potential
fraudulent
transaction.
During
that
same
time,
I.
A
D
D
Let's
look
at
the
branch
authentication
process.
The
credit
union
teller
will
initiate
a
verification
request
to
the
member
by
selecting
authenticate
using
member
pass
from
the
teller
screen.
A
member
will
receive
a
push
notification
from
the
app
stating
that
their
credit
union
is
asking
a
security
question
to
verify
his
identity
by
securely
opening
the
member
pass
app.
The
member
confirms
his
identity
by
responding
yes
to
the
verification
request,
question.
D
B
C
A
Credit
union
staff,
but
also
the
members
themselves
to
verify
themselves.
We
say
that
we're
revolutioning,
hello
and
banking,
because
this
is
the
new
way
of
identifying
consumers
inside
the
credit
union
space
and
actually
credit
unions
are
getting
very
creative
and
how
they
can
position
member
pass
as
a
value
added
service
as
well.
So
I
mentioned
earlier
about
some
of
the
fraud
activities.
So
in
the
inside
the
branch,
credit
unions,
some
credit
unions-
are
putting
in
a
special
member
pass
lane
inside
their
branches
for
expedited
transactions,
so
think
of
it.
A
Much
like
a
disney
fast
pass
experience
where
you
have
these
fast
pass
to
get
in
front
of
the
line.
That's
a
similar
type
of
experience
that
they're
they're
wanting
to
have
with
member
pass
inside
the
branch.
I
also
mentioned
in
the
drive
up
lane,
where
the
furthest
driver
drive-through
lane
is
being
used
sometimes
to
commit
fraud.
That
lane
is
now
the
fast
on
the
member
pass
lane.
A
So
it's
a
member
pass
only
lane
that
members
can
use
to
conduct
their
transactions
in
the
drive
up.
So
we
recently
did
some
survey
research
among
consumers
just
to
further
validate
our
initial
research.
That
we
did
in
2017
and
it's
exciting
to
see
that
from
a
nationwide
perspective,
the
need
for
member
pass
is
very.
Very
strong.
A
Among
70
percent
of
respondents
agree
that
member
pass
addresses
the
security
concern
that
they
have
when
identifying
themselves.
I'm
not
going
to
read
through
all
of
these,
but
I
want
to
point
out
a
couple
of
them
as
it
relates
to
how
they
changed
their
way
of
interacting
with
their
financial
institution
this
year.
Well,
half
the
res
respondents
reported
that
they
did
have
to
make
that
change
and
further
that
those
that
identified
that
they
did
make
a
change
in
how
they
interact
with
their
financial
institution.
A
Today
there
was
an
immediate
need
among
that
group
or
member
pass
as
a
way
to
take
back
that
control
of
digital
privacy
and
security
back
back
where
it
belongs
from
attraction.
So
you
know
we
sue
ledger
has
been
offering
member
pass
ssi
identity
through
hyperledger
indy
for
quite
some
time,
one
of
the
early
adopters
in
this
space-
and
I
mentioned
that
we
have
70
credit
unions
that
are
investors.
We
are
a
credit
union
owned
service
organization
and
we
are
designated
as
a
cuso
inside
the
industry
and
that's
what
that
means.
A
It's
owned
by
one
or
more
credit
unions
itself.
So
it's
not
outside
investments
of
the
industry.
We
have
12
credit
unions
that
are
in
active
deployments
or
have
implementation
schedules,
so
we
have
two
that
have
multiple
use
cases
that
are
being
deployed
right
now
and
numbers
are
being
enrolled
into
member
pass.
We
had
four
credit
unions
that
deployed
member
pass
in
a
single
channel.
A
Last
month,
in
october,
we
have
three
more
credit
unions
that
are
deploying
in
first
quarter
next
year,
plus
we
have
another
credit
union
service
organization
that
does
a
lot
of
after
hour
or
over
load
call
center
support
and
that
qso
very
large
qso
credit
union
service
organization
works
with
like
8
000
credit
unions,
and
we
are
announcing
an
integration
with
that
organization
early
next
year
and
also
in
q2
next
year.
We
have
three
more
deployments
so
far.
A
So
far
we
have
approximately
10
000
member
pass
credentials
issued
to
consumers
and
that
number
continues
to
grow
every
single
day
and
so
we're
still
early.
So
our
first
real
active
deployment
in
july,
but
we
you
can
see
the
the
amount
of
traction
that
has
has
taken
place
since
we
became
commercially
available
in
early
march.
A
So
just
to
summarize
some
of
the
benefits
that
we
promote
to
credit
unions
and
in
terms
of
the
timing,
the
timing
for
this
can't
be
any
better
right
now
and,
as
credit
unions
start
to
look
at
their
projects
and
prioritizing
them
for
next
year.
You
know
oftentimes,
they
prioritize
their
their
projects,
based
on
whether
or
not
it's
a
compliance
requirement.
A
So
it's
much
easier
for
them
to
add
more
projects.
Add
more
services
for
the
members
in
the
future,
so
from
a
member
experience
what
they
get
is
they
provide
the
simplest,
seamless,
authentication
experience
across
all
channels.
You
know,
and
we
emphasize
that
heavily
it's
not
a
single.
It's
not
a
call
center
thing,
often
times
they'll
put
band-aids
on.
You
know,
security
and
privacy
related
to
one
channel
that
adds
more
cost
to
that
channel
and
that
all
can
be
eliminated
by
the
use
of
member
pass.
It
protects
our
members
against
identity
theft
addresses.
A
For
a
personal
health
and
safety
today
and,
of
course,
the
benefits,
the
main
benefit
of
ssi
is
the
ability
to
uncontrol
to
own
and
control
their
personal
information
for
credit
unions.
Why
should
they
implement?
Because
it
creates
this
omni-channel
experience?
It
reduces
fraud,
it's
safer
for
their
employees
and
their
members,
because
it's
contactless
it
reduces
time
and
money
in
the
member
experience
or
in
the
authentication
process
and,
most
importantly,
it
builds
trust
with
their
members.
A
A
They
are
created
with
an
association
base,
whether
that
is
a
an
employee
base
or
a
community
or
an
association
and
so
they're.
There
they've
always
experienced
a
high
level
of
satisfaction
and
trust
among
consumers
now
that
they
now
that
consumers
have
shifted
their
interactions
to
some
extent
into
digital
channels
that
creates
a
different
type
of
relationship.
A
B
Wonderful,
thank
you.
Well,
so
I'm
I
haven't
seen
any
questions
in
the
q
a
yet,
but
I
would
encourage
everyone
on
this
call
to
either
raise
your
hand
or
or
type
it
into
the
chat.
We
would
love
to
talk
with
you.
I
have
a
question
of
of
my
own.
I
was,
could
you
talk
a
bit
about?
Why
did
you
choose
indy
and
not
say
fabric
that
has
a
much
more
established
or
you
know
mature
code
base,
some
say
and
what
was
your
experience
working
with
with
the
community?
B
A
Yeah
sure,
so
the
reason
why
we
chose
the
path
of
indy
was
through
the
partnerships
that
we
established
early
on
in
this
journey
of
ours.
So
we
were
one
of
the
first
to
deploy
using
avernym
and
the
sovereign
foundation,
which
of
course
has
a
very
strong
connection
to
hyper
ledger
indy
in
that
regard,
and
so
that
seemed
like
a
no-brainer
for
us
and
being
a
a
steward
on
the
sovereign
network
was
another
no-brainer
that
we
felt
was
important.
B
B
Another
question
that
I
had
for
you
is
how
much
the
performance
was
of
importance
to
you.
So
you
know
people
are
talking
constantly
about
tps
and
if
it's
enough
dps,
because
you
seem
to
have
a
massive
system
with
a
lot
of
participants
in
it,
but
it
doesn't
seem
like
it's
such
a
big
deal.
You
know
if
it's
1000,
tps
or
10
000
or
something.
A
It
may
not
be
a
big
deal
today,
as
we
start
on
deploying
credentials
into
the
credit
union
industry,
but
it
will
be
a
big
deal
in
the
not
too
distant
future
and
in
fact,
that's
kind
of
where
our
focus
is
right.
Now
is
high
availability
and
and
making
sure
that
we
have
not
only
from
a
network
standpoint
infrastructure
standpoint,
but
also
from
a
support
standpoint
of
making
sure
that
we
have
everything
established
so
that
we
can
support
a
very
large
volume.