►
Description
No description was provided for this meeting.
If this is YOUR meeting, an easy way to fix this is to add a description to your video, wherever mtngs.io found it (probably YouTube).
A
Kind
of
violated,
what
is
a
CP
solution
manager
for
you
as
an
ID
line
of
business,
maybe
I
mean
I'm
using
the
same
slide.
I
would
just
reiterate,
or
maybe
as
a
summary
of
what
roger
was
talking
about.
So
if
you
look
at
let's
say
some
of
our
is
a
bee
products
like
erp
crm,
SCM
apo.
It
is
trying
to
address
the
core
business
process
like
already
cash
procure-to-pay.
I
mean
some
of
the
examples.
If
you
look
at
solution
manager,
it's
trying
to
address
the
IT
business
process.
A
Let's
say
I'm
taking
one
of
the
business
processes,
problems
to
solutions,
meaning
me
I
mean.
Are
you
as
an
IT
department?
You
may
be
getting
problems
in
terms
of
requirements
are
in
terms
of
instance,
and
your
job
is
to
provide
solutions
to
address
the
problems
for
your
customers
who
are
like
line
of
business.
So
that's
what
the
overall
the
solution
manages
as
a
tool
for
you
as
an
integrated
IT
product
and
it's
a
high
tea
too.
A
Okay,
so
the
same
thing
where
you
can
start
from
a
project
and
then
you
can
implement
the
project
and
in
this
session,
I
will
be
talking
more
on
this
R
and
s.
If
you
like
a
factory
and
abode
of
oh,
you
can
operate
better
with
operational
control
center
concept.
So
basically,
this
part
of
the
portion
is
basically
talks
about
once
your
project
is
gone,
live
once
your
solution
is
up
and
running.
A
How
do
you
make
sure
that
your
solutions
are
running
as
per
your
SLA,
where
all
the
systems
are
like,
maybe
running
like
ninety-nine
percent
system
availability,
like
maybe
the
critical
productive
business
systems?
So
basically
it's
more
of
a
concept
and
there
also
some
best
practices
which
enables
you,
as
an
IT
department,
to
manage
your
landscape.
It
could
be
maybe
we
count
landscape
comprising
ten
systems
or
hundred
systems
or
donut
systems.
So,
first
of
all
what
is
this
is
operate
better
like.
Why
do
we
operate
better?
What
is
the
need
for
operating
better?
It's
it.
A
Traditionally,
if
you
are,
let's
say,
solving
the
IT
problems,
maybe
you
are
getting
an
instance
and
then
you
are
reacting
and
then
doing
some
troubleshooting
good
cause
analysis
using
some
classical
about
transactions
or
any
java
tools
or
any
other
technology
tools.
But
now
it
has
to
change
because
I
mean
if
your
landscape
is
kind
of
growing,
it
cannot
like
monitoring
each
and
every
systems
or
you
cannot
keep
making
sure
like
all
the
business
process
running
like
all
the
time.
So
you
have
to
be
more
of
proactive.
A
That's
why
we
from
sa
p,
created
or
like
I,
mean
the
unannounced
the
features
in
solution
manager,
so
it
becomes
an
integrated
IT
operations,
management
solutions
to
help
you
to
operate
better.
So
how
do
you
do
that?
So
we
have
this
operation
control
center
as
a
concept.
It's
basically,
basically
an
extension
of
what
you
are
already
doing
with
run
is,
if
you
like,
a
factory
with
application
operations
and
business
process
operations.
So
it
helps
you
to
ensure
stability,
simplicity
and
automation
and
what
it
is.
It's
basically
I
think
some
of
the
customers
already
done.
A
Those
application
monitoring,
including
system
database
host
and
maybe
component
monitoring
and
user
experience,
monitoring
and
also
the
business
process
operations,
so
I
mean
first
to
talk
about
the
problem
domain
purse
before
we
get
into
the
solution.
So
let's
say
you
as
an
IT
department
has
to
manage
your
landscape
and
this
landscape.
As
you
can
see
it,
there
are
different
layers
involved.
A
Maybe
so
you
have
a
CP
systems
running
on
different
hosts,
it
could
be
physical
or
which
were
lost,
and
you
also
have
some,
let's
say,
the
other
IT
devices
like
printers
devices,
Diskin
storage
and
then
on
top
of
this
infrastructure.
You
have
the
application
layer
where
you
have
all
the
ASAP
applications
running
and
finally,
there
is
a
business
process
operations
where
it
in
its
basically
talks
in
terms
of
solutions
in
terms
of
business
process
like
order
to
cash
procure-to-pay.
A
So
you
have
different
ownership.
Let's
say
on
the
business
process:
operations
level:
you
have
business
department
who
I
mean?
Maybe
there
could
be
someone
like
business
process
champion
in
your
company
who
are
talking
to
you
in
high
tea
to
forward
the
requirements
and
in
between
IT
and
business.
You
may
have
some
functions
about
teams
and
you
also
have
like
some
application
metal
support
teams
in
and
the
below
you
have
data
center
team
I
mean
maybe
also
kind
of
outsource.
A
Some
of
your
operations
maybe
do
infrastructure,
maybe
to
some
service
providers
and
maybe
even
Sapa
applications
to
some
other
consulting
companies.
So
what
are
the
problems
you
get
if
you
are
not
running
a
safe
like
a
factory
if
you're
not
using
operation
control
center?
So
so
what
cio
experts
I
mean
in
your
company?
Basically
good
quality,
I'm
a
lower
TCO
and
then
also
making
sure
that,
like
any
new
innovation
comes
up,
it
has
to
like
being
done
with
lesser
total
cost
of
development,
total
cost
of
configurations.
A
So
but
the
reality
is,
let's
say:
if
you're
not
using
operation
control
center,
you
have
problems
carried
across
different
teams,
I
mean
it
just
mimics
close
to
your
landscape,
maybe
or
it
doesn't
mimics
your
exact
support
organization
or
maybe
just
close
to
the
support
organization.
Let's
take
a
very
simple
example:
let's
say
your
end:
users
are
creating
and
travel
expense
document.
A
Maybe
they
are
putting
some
claims
or
they
are
doing
some
petty
cash
or
whatever
it
is
in
your
landscape,
maybe
you're
having
both
travel
management
in
a
separate
system
and
maybe
finance
in
a
separate
system.
So
what
the
business
user
will
do,
I
mean
most
of
the
time
you
may
not
know
what
ASAP
system
is
logging
on,
if
it's
not
as
using
a
simple
augment
our
let's
see
if
he
is
doing
from
portal,
so
most
of
the
time
we
cannot
expect
the
users
to
know
about
the
complexity
in
the
landscape
right.
A
So,
if
is
encountering
any
any
problem,
so
the
first
thing
is,
you
will
be
like
reaching
out
to
you
through
some
channels.
Basically
you
might
be
frustrated
or
for
several
reasons.
Let's
say
the
transaction
is
not
posting
to
the
finance
or
maybe
is
not
able
to
print
this
expense
document,
so
the
problems
could
be
coming
up.
Maybe
there
is
a
data
inconsistency,
so,
as
you
know,
where
travel
management
we
keep
all
the
employee
as
internal
vendors
may
be
that
the
vendor
account
is
not
created
from
the
HR
system,
so
that
could
be
some
data
inconsistencies.
A
That
could
be
a
problem
in
the
configuration
itself
like
what
your
functional
consultants
have
done,
or
that
could
be
a
problem
in
the
IT
infrastructure
itself
like
maybe
there
is
a
network
which
is
being
down
or
there
could
be
a
problem
in
the
RFC
layer.
So
there
could
be
several
problems.
I
mean,
I
think
we
cannot
define
all
the
problems,
but
we
can
categorize
where
the
problems
could
go,
whether
it's
happening
at
the
business
level
or
it
is
happening
at
the
application
level
or
it's
happening,
a
diet,
a
infrastructure
level.
A
So
if
you
are
not
having
this
operation
control
center,
all
the
problems
are
scattered
across,
so
that
poses
a
major
challenge
to
ca
0.
So
they
don't
have
any
transparency
on
that
is
the
problems
are
and
how
they
can
Saul
and
where
these
problems
are
repeating
again
and
again.
So
that's
why,
from
a
safeway
proposes
proposed
this
concept,
operation
control
center,
it
I
will
also
show
you
some
of
the
live
examples
later.
A
So
the
idea
of
having
operation
control
center
is
like
trying
to
get
all
the
problems
in
a
single
zone,
and
maybe
there
could
be
some
people
like
who
are
deployed
in
the
operation
control
center
and
we
from
SI
p
kind
of
recommending
adding
2
ft
per
ship,
meaning
you
can
monitor
your
landscapes
with
two
ft
per
ship.
Maybe
if
you
are
including
the
weekends,
maybe
like
10
resources
overall.
A
So
once
you
have
all
this
problems
identified,
I
mean
the
next
step
is
like.
We
also
need
to
have
some
optimization
process
as
part
of
this
operation
control
center,
to
make
sure
that
there
are
no
more
problems
being
report.
There
are
no
more
alerts
coming
up
and
the
reason
why
we
do
is
to
make
sure
that
our
business
is
happy.
A
So
this
is
one
of
the
live
picture
taken
up
from
one
of
our
indian
customer.
So
this
is
out
the
operation
control
center
looks
like
you
can
see.
There
are
several
central
monitors
like
dashboards,
which
are
being
projected,
and
there
are
some
group
of
people
who
are
working
on
in
this
particular
OCC
deployment.
Room
and
their
job
is
to
I
mean
previously
they
will
go
to
different
systems,
and
then
they
will
log
into
about
systems
and
infinite.
If
there
any
logs
any
system
dumbs
happening,
whether
the
systems
are
available.
What
is
the
database
availability?
A
What
is
the
database
size
growth,
but
now,
with
this
deployment
they
have
I
mean,
irrespective
of
their
competencies,
whether
they
are
like
above
administrator
or
Java,
administrator
or
bi
admin
or
PII
admin
or
like
Bob
German,
irrespective
of
their
competencies
or
skills
with
respect
to
a
particular
technology
product.
All
idea
of
having
this
operation
control
center
is
that
you
first
I
mean
lower,
is
being
seated
in
this
room.
A
A
Oh,
you
can
implement
this
operation
control
center
I
mean
this
concept
is
kind
of
existing
for
last
two
years,
I
think
some
of
the
customers
like
srk
in
Pierre,
let's
see
already
start
implementing
these
application
operations
and
business
process
operations,
and
it's
also
very
interesting
to
see
some
of
the
facts
which
they
put
up
in
terms
of
how
they
reduce
t0
by
using
our
solution.
Marisa
7th
that
one,
so
it's
kind
of
wealth
is
welcoming
to
for
us
also
to
see
that
okay,
you
are
adding
success
and
it's
also
by
default
our
success.
A
So
the
first
thing
is,
you
start
with
very
basic
configuration.
I
mean,
technically
speaking,
it's
nothing,
but
where
you
start
with
system
preparation,
basic
configuration,
then
you
go
with
the
application
operation
area
in
terms
of
running
merit,
system,
configuration
and
then
system
monitoring,
setup
or
in
our
component
monitoring
setup.
Then
the
next
step
I
mean
in
more
of
a
roadmap.
What
you
do
is
like,
then,
you
go
to
the
business
process
operations.
A
Then
the
final
step
is
the
operation
control
center.
So,
basically,
the
the
building
blocks
of
operation,
control,
centers,
are
the
application
operations
and
business
process
operations.
I
mean
you
cannot
go
and
set
up
OCC
or
operation
control
center
without
this
to
being
set
up
already,
because
all
the
data,
whatever
is
being
faded
into
the
central
monitors
or
operation
control.
Centers
comes
up
from
this
applications.
A
A
So
why
we
do
I
mean
what
is
the
motivation
for
running
a
CP
like
a
factory
I?
Think
Roger
also
touched
upon
very
briefly
on
this
layer.
So
the
overall
objective
is
I
mean
to
have
transparency,
let's
say
for
CA
or
for
IT
managers
to
know
what
is
that
happening
across
the
landscape
and
just
to
add
upon
for
solution
manual,
it's
possible
to
monitor
a
safety
systems
as
well
is
non
SCP
systems,
but
for
non
ACP
systems
you
need
the
external
ye
license.
A
I
think
some
of
you
already
might
be
using
it
or
might
be
knowing
it
and
I
also
touched
upon
these
IT
infrastructure
operations
and
as
Roger
mentioned
for
monitoring,
network
devices
or
printers,
you
need
a
third
party
I,
don't
called
realtek.
So
basically,
you
can
monitor
your
complete
landscape,
both
ASAP
systems
on
its
HP
systems.
That
could
be
like
I.t
devices
like
network
printers
or
storages.
So
all
this
it's
possible.
So
basically
the
main
things
you
are
getting
a
transparency
across
your
landscapes.
A
So
then
it's
being
efficient
where
you
come
to
know
all
the
problems
whatever
is
being
reported
centrally
and
then
you
also
know
I
mean
there
are.
How
do
you?
Oh
you,
can
make
sure
that
these
problems
are
not
repeating
several
times
and
that
way
also
kind
of
optimized,
using
through
guided
procedures
and
the
main
thing
about
setting
up
these
control.
Centers
are
setting
up
all
this
application
operations
and
business
of
process
operations.
Are
you
being
proactive?
A
For
example,
we
add
one
success
story:
I
think
it's
set
to
be
published
in
service
marketplace
from
TV
asst,
oh,
so
where
they
said
before
they
were
using
solution
manager
sound
at
one.
In
a
month
they
keep
getting
close
to
15
I
mean
between
10
to
15
instance
being
reported
from
the
end
users,
but
after
they
implemented
solution
manual
sound
at
one,
especially
the
technical
monitoring
area,
the
application
operation
area.
There
are
no
reactive
instance
being
reported
by
the
customers.
A
They
are
able
to
proactively
identify
all
the
alerts
unable
to
solve
the
problems
by
themselves
before
even
the
customers
report
to
the
IT
department.
So
this
is
also
one
success
story
which
is
setting
it
to
be
published,
so
that's
I
mean
basically
it
helps
you.
The
overall
counts
of
dead
student
be
more
proactively.
You,
as
an
IT
department,
can
be
proactively
monitors
before
even
your
your
customers,
like
line
of
business
reports,
some
problems
and
basically
also
to
stabilize
your
core
business
process
so
that
there
is
no
data
inconsistencies.
A
There
is
no
interface
errors,
so
that's
the
main
I
mean
objectives
are
motivations.
Why
we,
you
know,
recommend-
or
we
come
up
with-
is
running
like
a
factory
concept
to
go
over
this
operation
control
center.
So
just
again,
what
are
the
building
building
blocks?
So
you
have
application
operations
and
in
the
business
process
operations
I
mean
that
you
will
be
might
have
configured
already
in
the
previous
years
when
you
are
using
solution
manager,
someone
at
one.
A
So
what
covers
in
application
operations
or
system
monitoring,
including
technical
system
database
host
and
end-user
experience,
monitoring,
root,
cause
analysis
and
competent
monitoring
like
bi
monitoring,
p
I
monitoring
and
also
like
data
value
management,
so
I'm
not
getting
into
the
details,
I
think
I'm
living
to
the
one
of
the
winner,
k
and
peel
itself
to
talk
about
this.
Both
is
layers
like
I
mean
both
is
building
blocks
like
our
application
operations
and
business
process
operations.
A
Here
then,
then,
the
other
building
block
is
the
VP
ops
business
process,
operations
which
talks
about
all
you
can
I
mean
which
basically
gives
you
functionality
in
monitoring
business
processes,
interfaces,
jobs
and
also
having
some
kind
of
trend
analysis
in
in
kind
of
guiding.
You
like
how
you
can
improve
the
business
processes,
so
this
two
blogs
feeds
data
to
the
central,
monitor
and
operation
control
center,
and
then
you
have
a
optimization
process
in
making
sure
that
these
problems
are
not
getting
I
mean
whatever
problems,
or
instance,
which
is
happening,
is
not
getting
repeated
every
time.
A
So
what
is
being
covered
in
application
operations?
In
short,
so
it
monitor
and
manage
all
components
of
your
IT
environment
as
I'm
as
I
mention
it's
not
just
for
ASAP.
It
also
includes
non
SI
p,
but
for
non
SI
p,
you
have
to
go
with
some
extra
and
while
your
license
I
mean
again
I'm
just
repeating
this.
A
So
what
you
get
you
get
clarity
on
the
availability,
performance
of
systems,
database
Oh
stand
also
like
with
interfaces
and
applications
and
an
instant
alerts
whenever
there
is
a
problem
sapling
even
when
we
are
setting
up
OCC
for
our
customers
like
during
the
implementation
itself,
we
found
out
that
there
are
close
to
like
some
25
issues,
which
we
found
out,
which
are
like
very
critical,
which
are
happening
before
the
vs.
is
being
set
up,
meaning
the
database
size
is
kind
of
increasing
and
they
are
not
able
to
monitor
before
setting
up
the
system
monitoring.
A
A
What
we
provide
is
some
kind
of
best
practices
in
terms
of
templates
to
you,
but
we
say:
okay,
these
are
all
the.
This
is
how
you
can
run
your
ASAP
landscape
or
your
IT
landscape,
meaning
we
say
that
you
have
to
keep
your
dialogue
response
time,
like
less
than
five
seconds
or
less
than
three
seconds.
If
it
is
like
growing
I
mean
if
it
is
taking
more
than
three
seconds.
Maybe
the
you
are
getting
a
nun,
LOL
ur.
A
A
Over
the
period
of
time,
you
try
to
optimize
in
such
a
way
that
you
get
to
the
SI
p,
best
practice
of
three
seconds
and
five
seconds
for
dialogue
response
time,
I'm,
just
taking
only
one
simple
example:
simple
metric,
we
call
but
yeah
we
have
like
more
than
100
SI,
be
standard
templates
with
I
mean
each
templates
like
air
is
more
than
like
30
to
40
matrix
is
made
nothing
but
some
of
the
key
figures
like
Oracle.
We
can
monitor
your
landscape
or
our
systems,
then
about
business
process
operations
and
again.
A
In
short,
it's
basically
like
if
from
my
IT
department,
if
you
want
to
kind
of
you
know,
put
your
put
yourself
as
an
lob
and
then
trying
to
find
out
what
all
the
business
problems
which
you
as
an
IT
manager,
can
help
the
business
department.
That's
why
I
mean
that's?
Why
you
need
business
process
operations
where
I
mean
we
add
some
examples
where
one
of
the
customers
add
more
than
like
some
5,000
purchase
orders
which
are
being
kind
of
open,
which
is
conformed
in
the
real
world,
but
it's
not
confirmed
in
the
SI
p
systems.
A
If
you
look
at
overall
what
we
do
with
IT
systems
or,
let's
say
even
ASAP
systems,
we
map
the
real
world
transactions
into
our
essay
p
transactions
so
other
in
terms
of
money
or
in
terms
of
like
inventory,
we
don't
I,
mean
finally
ideas
and
virtual
world.
So
basically,
this
business
process,
operation
strides,
tries
to
find
out
whether
your
real
world
is
matching
to
the
virtual
world
or
not
or
all
closely.
You
are
configured
your
system
in
such
a
way
that
your
transactions
are
kind
of
matching
hundred
percent
of
the
real
world
transactions
yeah.
A
So
this
is
just
one
example,
and
that
would
be
like
you
can
also
use
it
for
finding
out
some
in
some
inconsistencies.
Let's
say
you
have
two
systems
between
erp
and
crm,
where
you
are
kind
of
getting
the
data
from
erp
systems
into
crm
system,
and
maybe
there
are
some
customer
data
which
which
God
may
be
lost,
or
maybe
from
ERP
system
inventory
data.
You
are
kind
of
posting
into
the
separate
various
management
systems
and
there
could
be
some
inconsistencies.
A
So
basically,
this
business
process
operations
also
helps
you
find
out
all
this
inconsistencies
and
it
gives
you
an
alert
saying
that
okay,
an
ERP
systems
I'm
having
for
a
particular
particular
product,
thousands
of
availability
in
stock,
but
in
the
various
management
it
tells
you
that,
okay,
it
may
be
like
only
500
600
or
maybe
like
more
than
thousand
a
thousand
fine
arts.
So
the
reason
why
we
do
this-
if
you
are
having
inconsistency,
that
means
your
transactions
are
going
to
fail
or
you
are
going
to
have
some
incorrect
transaction.
A
So
that's
why
you
have
this
business
process
operations
for
you,
okay
and
so
mentioned
about
application
operations
covering
more
on
the
application,
layer
and
business
process
operations
more
on
the
functional
layer.
And
if
you
have
done
the
setup
of
this,
both
this
layers
or
both
these
building
blocks,
then
you
can
start.
A
So
in
sp10,
the
next
feature
pie,
which
is
going
to
comment
by
end
of
this
year.
So
we
also
have
this
management
dashboards
for
CEOs
and
the
IT
managers,
where
you
can
look
at
how
many
alerts
are
being
created,
/
particular
system
or
which
system
is
having
more
number
of
problems,
and
what
is
the
availability
of
all
your
systems?
What
is
availability
for
last
24
hours
last
eight
hours
and
which
business
process
is
having
more
critical
issues.
A
A
You
have
done
with
the
business
process
of
patients,
then
you
are
setting
up
these
dashboards
and
where
you're
sitting
in
the
central
monitors,
which
are
specific
to
your
landscape
and
the
main
reason
like
why
we
optimized
I
mean
I
mean,
as
you
know
me,
I'm,
hoping
that,
like
not
every
I
team
member
wants
to
keep
I
mean
getting
problems,
and
even
when
I
was
a
customer,
I
was
supporting
another
very
complicated
landscape.
I
mean
I
was
getting
a
call
at
Evernight
3m,
saying
that
the
payroll
jobs
are
like
not
running.
A
And
from
ACP,
as
some
of
you
might
be
using
the
roadmaps
already
like
for
every
implementation
project,
we
have
implementation
roadmap
even
for
solution
manager.
We
are
for
both
application
operations
and
business
process
operations
and
for
operation
control
center.
Also,
we
have
now
released
a
new
roadmap
I
think
it's
got
released
in
st
b
IC
o----
37
release.
Support
package
basically
can
take
the
ice-sub
SP
level
to
get
the
latest
roadmaps
anyway.
So
can
look
at
this
road
maps
in
the
transaction
RM
main
in
the
solution
manager
system
to
find
it
I
mean.
A
Basically,
this
road
maps
tells
you
like.
Oh,
you
can
set
up
the
project,
how
we
can
implement,
execute
the
project
and
what
are
all
these
steps
to
be
done,
and
it
also
has
some
documentation
and
accelerator
scales
youtube
overall,
no
execute
this
project
could
be
a
young
project
of
solution
either
it
could
be
like
erp
implementation
project
or
any
other
projects.
A
Again
is
some
money.
Maybe
you
can
take
this
as
a
takeaway
from
this
session,
so
you
can
start
implementing
an
operation
control
center.
The
first
thing
is,
I
think
we
also
recommend
this
many
or
even
setting
up
the
system
monitoring,
Oriana
business
process
operations,
the
first
things
you
have
to
find
out
in
your
IT
department.
Rotor,
all
the
pain
points
are
severe
problems
you
are
facing
in
the
last
couple
of
months.
A
So
you
run
the
basic
tool
set
up.
This
basic
tool.
Setup
includes
setting
up
the
solution
manager
together
with
running
the
magnet
system,
configurations
and
then
system
monitoring
and
also
with
the
business
process
operations.
So
once
you
have
done
with
this
setup,
so
basically
what
you
get
is,
as
I
mentioned,
you
get
the
proactive
alerts
which
prevents
you
some
problems.
A
Whatever
is
going
to
come
up
and
then,
once
you
have
this
occ
in
being
set
up
with
a
central
monitors,
if
you
are
seeing
that
there
are
more
alerts
coming
up,
I
mean
there
are
more
problems
which
are
like
kind
of.
If
you
are
seeing
some
kind
of
pattern,
then
you
can
find
out,
like
which
other
application
in
solution
manager
could
help
you
to
prevent
this
problem.
A
For
example,
maybe
you
are
getting
more
problems
in
the
database
layer
and
where
maybe
your
your
your
database
file
size
is
kind
of
keep
growing
and
then
you're
doing
some
manual
activity
and
extending
your
database
file
size
or
volumes.
So
maybe
you
can
look
at
for
data
value
management
or,
like
any
other
or
database
relevant
tools
within
the
solution,
manager,
monitoring
tools
and
where
you
can
start
setting
up
the
other
applications,
and
then
you
can
kind
of
its
kind
of
cycle.
Where
you
see
first,
you
could
start
with
the
problems.
A
So
you
first
start
with
your
pain
points
and
you
prioritize
your
pain
points
and
then,
from
from
there
you
can
fine,
let's
say
which
monitors
you
can
start
using
I
mean
there
are
some
mandatory
or
must
have
applications
in
solution
manager
like
system
monitoring
data
based
monitoring,
worst
monitoring
and
also
there
are
like
some
more
Alexa
kind
of
an
add-ons
like
data
value
management
or
root
cause
analysis
or
which
can
do
it
later.
So
so
don't
start
implementing
all
the
solutions
together.
Let's
say
you
spend
like
some
three
to
four
months.
A
It
may
not
help
you
so
you
first
start
with
your
pain
points,
get
the
problems
and
see
where
these
problems
are
being
monitored
and
then,
where
these
problems
are
being
you
know,
kind
of
assault,
and
if
you
are
getting
new
problems,
which
is
not
being
no
reported
before
then
find
out
like
other
application,
which
are
available
in
solution
manager,
tool
which
will
help
you
to
making
sure
that
this
severe
problems
are
not
getting.
You
know
coming
to
your
phone
yeah,
so
that's
it
from
my
side.
So
any
questions
or
yes,
sir.
B
B
C
Point
of
view
of
hand
over
to
production
support
point
of
view
right.
What
we
recommend,
at
least,
is
that
when
it
comes
to
at
least
operations
topic,
which
we
are
right
now
discussing
right
from
production
support,
when
you
talk
about
business
process
operations
or
technical
operations,
so
we
recommend
that
some
of
these
setups,
especially
from
defining
those
business
processes
and
the
KPIs
that
you
want
to
monitor,
as
well
as
the
technical
systems
that
have
to
be
monitored,
etc.
C
They
be
done
as
part
of
the
project
phase
itself,
so
that
by
the
time
you
go
live
you
are
not,
then
again
starting
an
OC
project
after
you
go
live,
but
some
of
these
preparatory
activities,
especially
around
defining
the
business
processes
in
the
KPIs,
are
done
within
the
project
phase.
So
that's
that
would
be
one
implication
of
this
concept
on
your
projects
from
general
best
practice
point
of
view.
C
The
only
thing
that
we
have
so
far
is
what
has
been
defined
already
in
standard
methodologies
like
the
sub
methodology,
in
terms
of
how
a
go
live
check
can
be
performed
when
you
are
going
from.
You
know
after
realization,
you
to
go,
live
and
so
on
and
so
forth,
so
the
best
practices
that
we
have
have
been
defined
in
ASAP
methodology
and
have
been
updated
over
a
period
of
time,
but
with
respect
to
the
technical
application
operations
and
business
process
operations.
C
The
proprietary
activities
can
be
done
during
the
project
and
can
be
handed
over
so
that
the
operations
team
who
is
taking
over
this,
this
particular
tasks
for
these
particular
solutions,
will
be
able
to
better
manage
the
solutions,
because
all
the
preparatory
activities
are
already
done,
because
what
we
see
is
that
after
you
go
live,
if
you
have
to
backtrack
and
do
these
kind
of
things
yeah,
it's
a
much
bigger
effort
than
being
able
to
do
it
as
part
of
the
project
yeah.
One
classic
example
is
process
documentation
right.
C
So
what
we
have
seen
is
for
many
customers.
If
you
don't
have
a
process
documentation
now
or
done
during
the
blueprinting
and
kept
up
to
date
after
that
right,
so
we
have,
you
know,
invented
this
approach
about
reverse
business
process
documentation
and
we
are
working
with
many
customers
to
do
that.
You
know,
but
then,
if
that
was
done
as
part
of
the
project
and
then
kept
up
to
date.
After
that,
you
know,
we
don't
need
to
do
all
that
stuff
just
to
do
better
operations
right.
B
C
Well
know
what
he
actually
meant
was
that
when
there
are
a
lot
of
things
that
you
can
do
with
solution
manager
right,
so
there
are
different
capabilities.
Even
just
if
you
talk
about
operations
itself,
there
are
different
monitors,
application,
monitor
business
process,
monitoring,
even
in
application
monitoring
from
a
technical
point
of
view
from
VIP
I
point
of
view,
etc.
C
It
doesn't
make
sense
to
start
off
Big
Bang
right,
because
we
want
to
first
see
what
are
your
main
brain
areas
like
what
he
explained
in
terms
of
let's
say
if
P
I
is
a
big
pain
area
for
you,
wearin,
a
lot
of
issues
are
cropping
up
because
of
failed
messages
in
p.I.
Whatever
then
p
I
monitoring
probably
was
a
better
starting
point
for
you
than
saying
that
I
will
implement
everything
that
is
there
in
solution
manager,
I,
think
that's
what
Gary
was
trying
to
convey.
B
A
In
one
particular
locations-
and
you
don't
need
any
experience,
monitoring
so
I
mean
that
we
had
developed
basically
for
companies
who
have
been
spread
across
multiple
locations.
Let's
see,
if
you're
not
using
BW
systems,
are
they
say,
BBW
systems
you
know
need
to
set
up
bi
monitoring.
So
that's
what
I
was
trying
to
say
that
when
you
are
setting
up
this
operation,
control
center
don't
go
and
configure
all
the
things
whatever
is
there
so
first
for
you,
the
requirements
comes
from
your
own
experience
from
your
own
pain
points.