►
From YouTube: Leeds City Council – Scrutiny Board (Adults, Health & Active Lifestyles) – 5 January 2021
Description
No description was provided for this meeting.
If this is YOUR meeting, an easy way to fix this is to add a description to your video, wherever mtngs.io found it (probably YouTube).
B
Okay,
thank
you.
Welcome
everybody
to
the
january
meeting
of
scooting
board
for
adults,
health
and
active
lifestyles,
you're
all
very,
very
welcome
and
just
some
housekeeping
messages
can
all
participants
are
requested
to
mute
their
microphones
unless
they
are
speaking,
the
preferred
approach
is
for
members
to
have
their
video
streams
switched
on
when
speaking.
Please,
a
red
live
symbol
is,
should
is,
at
the
top
left
hand,
corner
of
your
screen.
B
If
you
experience
technical
difficulties,
please
notify
myself
or
angela
and
brogdon
and
I'll
use
the
chat
or
inform
ourselves
in
another
way,
and
if
I
could,
if
I'm
experiencing
technical
difficulties,
I
will
in
first
instance
I'll
try
to
re-establish
connection
if
this
fails
with
the
agreement
of
the
board,
and
can
we
nominate
councillor
trustwell
to
take
over
in
if
there
was,
if
there's
a
technical
problem,
so
I'll
take
silence.
As
agreeing
to
that,
thank
you.
Can
I
also
at
this
point.
B
Can
I
also
at
this
point,
give
my
huge
thanks
to
council
trustwell
for
stepping
in
and
chairing
the
the
scrutiny
board
in
november.
I
really
really
appreciate
it,
and
I
know
that
you
did
a
fantastic
job,
so
I
just
want
to
say
that
thanks
publicly,
so
we'll
go
on
to
welcomes
and
can
I
welcome
the
following
board
members,
if
you
could
introduce
yourself
please
and
we'll
start
with
counselor
anderson.
E
B
B
B
Very
much
so
we'll
go
on
to
the
agenda,
and
can
I
invite
the
lattice
here
as
well?
Oh,
yes,
sir,
I
did
call
your
name.
Yes,
he
did
sorry
councillor
latte.
Did
I
not
call
your
name?
Oh
sorry,
I
think
it
was
all
the
confusion.
I
went
straight
on
to
council
delay.
Didn't
I
I
do
apologize.
Counselor
latte.
B
B
A
Yes,
thank
you,
chair,
harriet's,
baked
governance
officer
and
so
on
to
the
agenda
and
item
number
one
appeals.
There
are
no
appeals,
chair
and
writing
number
two.
There
are
no
exclusions
of
the
public
today
and
writing
number
three.
There
are
no
late
items
and
item
number
four.
Can
I
invite
board
members
to
declare
any
disposable
new
interest?
Please
and
I'll
take
silences.
None!
A
B
B
B
B
B
Thank
you
very
much
and
thank
you
all
for
being
here
and
happy
new
year.
So
can
I
start
with
councillor
charlewood
and
then
councillor
rafiq,
to
give
us
an
initial
introduction
into
relate
and
into
the
areas
of
your
remit
in
terms
of
performance
update
and
then
we
can
go
to
questions
and
if
you
want
to
invite
anybody
else
to
to
speak
that
you
may
you
may
wish
to
thank
you.
Councillor
charlewood.
M
Okay,
thank
you
chair,
so
I'm
councillor
rebecca
taylor,
I'm
the
executive
member
for
health,
wellbeing
and
adults
that
covers
public
health
and
adult
social
care,
and
also
chairing
of
health
wellbeing
board.
So
health
and
health
and
partnership
work
as
well
as
it's
all
integrated
together
in
a
wonderful
system
that
we
have.
Thankfully
so
yeah
the
ask
off
measures
and
the
performance
update
is
always
a
really
interesting
part
of
the
scrutiny
agenda.
M
So
we've
had
a
very
unusual
year,
given
the
you
know,
challenges
of
covert
and
the
difficulties
about
service
access
and
and
those
sorts
of
things.
So
some
of
the
figures
have
changed
or
responded
as
a
result
of
that,
and
you
would
expect
that.
But
we've
had
some
surprising
outcomes
which
are
really
good,
so
just
a
few
of
them,
so
adult
social
care
quality
of
life
measure,
which
is
the
sort
of
first
one
on
the
list.
M
It's
gone
up
marginally,
but
it's
still
really
good
and
we're
very
happy
with
that
higher
than
england
average.
So
really
really
pleased
about
that,
because
people
are
saying
they
have
a
good
quality
of
life.
So
that's
overall
measure
is
excellent.
We've
had
a
reduction
of
the
number
of
people
smoking,
which
is
interesting
because
the
access
to
smoking
stop
smoking
services
has
naturally
been
curtailed
so
in
person.
M
So
that's
really
good.
The
percentage
of
adults
over
18
that
smoke
has
gone
down
to
18.2
percent
in
leads
and
in
deprived
leads,
is
29
29.1,
so
somehow
covid
hasn't
impacted
that
too
too
badly
in
the
wrong
direction.
Obesity
levels,
I've
also
gone
down
so
obesity
in
adults
under
30
bmi
has
gone
down.
I
think
a
little
bit
as
well.
So
that's
that's
really
positive.
M
Given
that
people
have
been
at
home
a
lot
more
clearly,
people
have
been
going
out
and
being
active
with
the
advice
of
the
government
about
that
daily
exercise.
So
that's
excellent,
really
really
positive
to
see,
but
things
like
the
nhs
health
check
have
suffered
a
little
bit
because
of
in-person
visits.
I
think
we
would
expect
that
and
then
you
can
see
through
and
we
can
talk
about
any
particular
issues
you
you
want
to
pick
up
in
in
the
table.
M
The
ones
I'd
like
to
excuse
me
pick
out,
particularly
I'm
really
pleased
about,
are
the
ones
at
the
end,
which
are
our
local
measures.
So
our
percentage
of
referrals
for
social
care
resolved
initial
point
of
contact
has
gone
up
quite
markedly
to
33.5
as
a
provisional
number,
but
that's
gone
up
a
lot
since
the
last
one
and
the
jump
is
much
bigger
than
it
was
the
previous
year.
M
So
really
want
to
pay
tribute
to
the
team
for
that,
given
that
it's
been
a
really
high
demand
year
and
very
challenging
circumstances,
the
the
quality
of
care
from
the
care
quality
commission,
you
know
for
our
registered
care
services,
that's
our
care
homes.
As
you
know,
we've
placed
a
huge
amount
of
focus
on
that
in
recent
years
and
it's
been
a
passion
of
mine
so
to
get
up
to
87.8
percent
as
rated
good
or
outstanding,
I'm
absolutely
thrilled
about.
M
I
think
that's
testament
to
all
our
work
together
and
the
and
the
focus
that
we've
placed
on
it
for
our
older
residents
and
our
working
age,
adult
residents
as
well
and
the
last
one,
which
is
the
percentage
of
people
with
a
concluded,
safeguarding
inquiry
for
whom
the
outcomes
are
fully
or
partially
met.
That
has
also
gone
up
to
97.2
and
it's
a
percentage
so
again
really
really
positive.
There
I'll
leave
it
there
for
now
and
happy
to
discuss
any
particular
points.
That
members
would
like
to.
Thank
you.
F
Yes,
thank
you
chair
and
happy
new
year.
Everyone
it's
with
a
lockdown
and
the
virus.
I
have
nevertheless,
is
it's
not
a
good
start
for
for
the
whole
country,
but
let's
hope
for
the
best.
As
far
as
active
leads
and
service
is
concerned,
I,
like,
I
think,
all
our
services
we've
had
a
a
particularly
challenging
year
and
you
know
with
the
start
and
tops
of
various
lockdowns.
It's
it's.
It's
not
been
easy.
F
We've
had
over
90
full-time
ft,
equivalent
staff
who
were
from
actively
redeployed
to
to
other
service
areas
such
as
other
social
care,
schools,
waste
city,
center
parks,
cemeteries,
you
name
it
so
you
know
staff.
We
also
been
kind
of
keeping
in
touch
with
with
all
our
members
as
well.
We've
had
up
to
the
start
of
the
first
lockdown.
I
think
we
had
over
24
000
members
and
the
numbers
were
rising
and
then
obviously
the
first
lockdown
came.
We
kept
in
touch
in
many
cases.
F
You
know
some
of
the
calls
made
by
us
after
those
members
were
well,
the
only
you
know,
sort
of
contact
outside
their
close
family.
So
you
know,
and
then,
when
we
opened
many
members
we
joined,
we
reduced
the
fees
to
1695,
we
actually
opened
the
gyms
and
then
something
going
back
to
august,
and
you
know
the
many
people
came
back
instantly
as
well,
not
just
in
august
and
september,
but
in
december,
as
well
staff.
F
F
Obviously,
given
we
are
in
another
lockdown
now
to
kind
of
make
sure
our
members
are
engaged
from
home
and-
and
that
will
continue-
you
know
I
just
want
to
you-
know-
praise
all
the
staff
who
actually
managed
to
kind
of
ride
the
storm
and
carry
on,
and
you
know,
and
and
and
and
also
those
who've
been
redeployed
as
well
so
I'll
stop
there.
I
know
that
members
will
have
many
questions
and
I'm
sure
there's
there's
much
I've
missed
and
steve
and
then
phil
will
will
actually
we'll
we'll
add
chair.
B
Thank
you
very
much,
I'd
like
to
echo
your
thanks
and
praise
for
for
the
staff
of
active
leads.
We
we
kind
of,
I
don't
know
how
much
people
are
aware
of
the
redeployment
into
care
homes
into
our
refuse.
You
know
the
recycling
service
into
parts
and
countryside
and
on
onto
the
telephones,
and
they
did
a
remark.
They
just
did
a
brilliant
job.
B
Those
transferable
skills-
and
I
think
it's
like
kind
of
been
life-changing
for
some
people,
but
some
of
the
comments
and
and
stories
were
really
uplifting
in
a
quite
difficult
in
a
very
difficult
time,
and
I
very
much
enjoyed
those
online
classes
and
then
the
on-demand
ones
that
just
brilliant
that
we
could
kind
of
reach
out
in
that
way
and
that's
going
to
be
something
that
we're
going
to
take
forward.
Isn't
it
that
you
know
it
won't
just
be
kind
of
going
to
the
gym
physically.
B
H
Okay,
thank
you,
chair
just
going
through
the
report.
There
are
four
areas
that
I
wanted
to
ask.
Questions
on.
The
first
relates
to
one
that
council
charlewood
already
raised
relating
to
smoking
prevalence
and
it's
obviously
still
a
concern
that
the
prevalence
of
smoking
amongst
deprived
communities
still
quite
high,
and
it's
really
just
to
ask
a
question
about
what
we're
doing
to
drive
that
down.
Second
point
in
respect
of
that
is:
do
we
have
any
feel
for
the
prevalence
of
smoking
amongst
young
people?
H
My
second
point
relates
to
the
table
on
page
32
and
the
the
ascot
measures
and
the
first
one
at
the
top
just
really
to
reflect
the
huge
success
in
terms
of
adult
social
care's
role
in
facilitating
discharge.
If
you
look
at
the
figures,
we've
actually
made
a
huge
amount
of
progress
and
the
comparisons
regionally
and
nationally
are
very,
very
good.
However,
if
you
go
down
to
the
next
one,
this
the
reverse
seems
to
be
true,
and
I
just
wonder
what
the
explanation
for
that
is.
I
I
So
these
are
people,
often
with
quite
complex
needs
that
may
have
continuing
health
care
needs.
They
may
be
subject
to
section
117
aftercare
arrangements,
so
we
agreed
that
until
we
were
clear
who
had
lead
responsibility,
they
are
a
joint
responsibility,
and
so
that's
why
it
took
a
jump
up
on
the
data.
B
J
I
mean
it's
useful
to
point
out
that
in
the
in
the
two
sets
of
indicators
in
the
public
health
performance,
the
one
that's
called
pop
the
population
indicators
and
because
of
the
time
lag
in
those,
the
the
board
will
notice
that
these
are
pretty
much
all
pre-covered
because
they
tend
to
go
up
to
2019,
whereas
the
operational
indicators
cover
the
kind
of
covid
time
of
the
current
year.
So
I
think
it's
just
worth
pointing
that
out.
So
we
and
are
really
concerned
that
we
were
we
are.
J
We
were
seeing
up
to
the
end
of
2019,
the
falling
life
expectancy
in
our
in
women
who
live
in
the
most
deprived
parts
of
the
city.
That
reflects
a
national
pattern.
So
it's
not
just
a
leeds
issue.
It's
a
national
issue
and
it
was
raised
by
michael
marmot
and
others
as
a
real.
It's
the
first
time
we've
seen
life
expectancy
going
in
the
wrong
direction
for
over
a
hundred
years
and
absolutely
raises
issue
around
inequalities
more
generally.
J
So
if
that's
our
pre-covered
position
and
we're
seeing
that
in
in
women
in
leeds
we,
our
understanding
is
that
covid
has
exacerbated
the
challenges
around
health
inequalities.
So
we
would
be
incredibly
concerned
and
focused
on
on
on
proactively
addressing
that
counselor
trust.
Well,
so
just
I
guess
to
echo
your
your
your
raising
of
that
as
a
as
an
absolutely
fundamental
issue
for
us
in
the
city
on
the
the
suicide
question
again,
the
the
data
on
the
suicide
rate
on
on
the
paper
is
open
to
and
include
in
2019.
J
So
again
it's
pre-covered.
There
was
some
very
recent
research
nationally
which
has
looked
at
suicide
rates
from
real-time
data
in
the
covid
period
nationally
and
pretty
much
internationally.
With
a
very
few
exceptions,
there
is
no
rise
generally
in
suicide
rates,
either
in
england
or
in
most
other
countries.
Japan
is
a
strange
exception.
Interestingly
enough,
we've
also
looked
at
our
real-time
surveillance
through
covid
and
haven't
seen
any
increase
in
our
overall
suicide
rate
from
real-time
surveillance.
J
Now,
as
you
know,
real-time
surveillance
is
live
data
it
you
know,
we
we
look
at
it
in
more
detail
in
the
future
too,
but
that
that's
the
current
position
that
we're
not
seeing
an
overall
increase.
Although
we
we
are
seeing
some
patterns
within
certain
groups
that
we
would
be
concerned
about,
although
the
numbers
are
small,
so,
for
example,
younger
men,
we
would
we
will
get
in
more
cases
of
younger
men
in
the
in
the
covid
period.
So
we
would
want
the
strategy
to
focus
on
on
that
intelligence.
J
J
I
just
want
to
add
that,
in
terms
of
our
operational
delivery
through
covid,
which
is
positive
to
see,
we've
actually
seen
an
increase
in
over
40
percent
of
people
who
have
been
accessing
support
through
the
online
smoking
cessation
service
and
we've
had
the
greatest
increases
in
people
from
deprived
leads.
So
we've
had
an
increase
of
59
percent
of
people
from
deprived
leads
accessing
smoking,
cessation
support
online,
as
opposed
to
just
39
increase
across
the
whole
city.
J
J
M
Yes,
thank
you.
I
will
lower
my
hand
there.
We
go
very
good,
very
good
yeah.
I
just
wanted
to
add
to
the
philosophical
point
that
we
and
the
overarching
aim
that
we
have
in
their
health
and
wellbeing
strategy
that
we
all
work
towards
and
commission
from
is
that
we'll
help
to
improve
the
health
of
the
poor
is
the
fastest
and
that's
our
strap
line
and
our
guiding
principle
for
everything.
So
in
terms
of
stopping
smoking
services,
that's
why
they
will.
M
E
The
first
one
is
in
relation
to
information
given
on
page
16.,
and
I'm
noticing
that
that
we
have
separate
figures
for
deprived
leads
in
relation
to
cessation
of
smoking
and
diabetes,
but
not
for
drug
and
alcohol
dependency,
and
I
think
it
might
be
useful
to
have
that
information
in
relation
to
drug
and
alcohol
dependence.
I'm
just
wondering
why
that's
not
there
is
any.
You
know
particular
reason
why
it's
not
there
and
and
whether
it
could
be
there
in
the
future,
but
we
could
have
separate
figures
there.
E
That's
my
first
question.
The
second
one
is
in
relation
to
page
19.
at
the
bottom
of
page
19,
there's
a
reference
to
safeguarding
and
domestic
violence
and
there's
a
reference
there
about.
Fourth
lineup.
That
says
that,
following
covert,
there
have
been
periods
of
variation,
but
overall
the
activity
levels
are
similar
to
2019,
which
is
quite
surprising
because
we're
all
hearing
all
the
time
about
the
increases
in
domestic
violence
and
and
and
domestic
abuse
generally
children
as
well,
and
I'm
just
wondering
so.
E
And
if
that's
the
case,
what
can
we
do
to
give
more
opportunities
for
people
to
report
to
access
those
people
who
might
need
our
help
with
that?
And
my
third
question
is
in
relation
to
page
26,
and
it
refers
at
the
bottom
there
to
activities
that
have
been
delivered
for
children
outdoor
activities
during
the
previous
lockdown,
which
is
fantastic,
but
the
previous
or
the
first
lockdown.
E
It
was
fabulous
weather
and
I'm
just
warning-
and
I
know
it's
early
days
and
we've
only
just
had
the
announcement,
but
I'm
just
wondering
if
there's
been
any
thoughts
yet
about
what
can
be
done
to
engage
children
in
act
and
others
in
activities.
For
this
current
lock
down
where
outdoor
activities
are
going
to
be
greatly
restricted
and
that's.
B
J
J
I
We
saw
a
complete
dip
in
all
safeguarding
referrals
in
wave
one
then,
as
wave
one
lifted,
we
had
a
it
went
above
last
year's
rate
in
terms
of
the
number
of
referrals,
and
then
it
was
the
proportion
that
was
domestic
violence,
as
a
part
of
that
has
stayed
high.
As
far
as
I
can
recall,
shona
can
I
just
double
check.
I've
got
that
correct.
B
L
Yeah,
I
was
a
chair,
thank
you
and
thank
you
for
your
kind
comments
earlier
regarding
the
team
and
what
they
have
been
doing
as
well.
That's
much
appreciated
yeah.
Obviously,
we're
still
trying
to
understand
all
the
guidance
at
this
stage
in
terms
of
all
the
activities
and
what
we
can
and
will
be
able
to
offer
moving
forward,
but
yeah
like
similar
to
last
time,
we'll
try
and
do
as
much
as
we
possibly
can.
L
A
lot
of
that
will
be
online
like
our
live
streaming
kind
of
classes
and
on-demand
aspects
as
kind
of
cancer,
rafiq
already
kind
of
mentioned
around
a
healthy
at
home
kind
of
website,
as
well
that
those
online
resources
will
be
there.
Similarly,
to
last
time,
we
kind
of
produced
a
lot
of
tool
kits,
which
we
kind
of
distributed
around
leads
as
well.
L
So
again,
we
will
be
looking
to
see
what
we
can
offer
in
terms
of
that
aspect,
but
yeah
at
this
point
in
time.
It's
probably
something
which
is
too
early
to
kind
of
understand
in
terms
of
what
we
can
and
can't
necessarily
do
out
in
the
outdoor
environments
as
well.
But
we
will
be
working
away
at
that
during
this
period
of
time,
just
to
kind
of
see
what
we
can
do
and
the
team
have
been
quite
innovative
in
terms
of
what
they
have
been
able
to
offer.
B
Thank
you
and
the
the
materials
were
fantastic
in
the
in
the
first
lockdown,
but
you
know,
and
especially
families
with
limited
space
inside
and
and
unlike
as
councilor
knight
says,
with
the
weather
being
completely
different,
kettler
fish.
To
be
honest
to
the
first
lockdown,
it's
going
to
be
far
harder
to
keep
the
kids
keep
kids
active
councillor
night.
Did
you
want
to
come
back
on
any
of
those.
D
D
D
Now
those
communities
where
the
activity
levels
fail
are
those
very
same
communities
where
health
in
general
is
poorer
on
the
whole
and
and
also
where
kovid
has
been
more
prevalent
as
well.
So
I
mean
we,
we
need
to
sort
of
look
at
what
can
be
done
about
that.
Maybe
one
of
the
reasons
that
the
activity
levels
are
lower
are
the
less
availability
of
open,
green
spaces
for
for
walking
for
jogging
for
running
and
so
on.
D
But
at
the
end
of
those
bullet
points,
it
says
this.
An
ongoing
research
will
help
to
shape
future
activities
and
interventions
to
ensure
the
benefits
of
active
lifestyles
are
realized
by
all
leads
communities.
So
it's
just
to
say
to
those
officers
responsible
for
looking
at
how
we
can
increase
active
lifestyles.
B
L
Yeah,
thank
you
yeah.
It's
something!
That's
highlighted
in
the
report
that
we
kind
of
digested,
obviously
that
early
report
is
still
early
days
in
terms
of
what
we
kind
of
understand
from
the
last
period
of
the
lockdown
and
likes
in
terms
of
this
period
of
time,
but
yeah.
It's
probably
fair
to
say
that
that
is
correct
at
this
stage
and
is
something
that
will
shape
and
how
we
kind
of
move
forward
with
activities,
especially
again
now
going
into
another
lockdown
as
well.
L
Similarly,
to
it's
not
only
kind
of
the
bme's
kind
of
communities,
but
it's
also
more
prevalent
valiant
in
males
as
well,
which
is
another
worry
as
part
of
all
that
that
they've
seen
a
greater
impact
and
not
access
some
of
the
resources
we
have
put
out
in
terms
of
the
online
side
of
things.
It
just
seems
to
be
more
kind
of
geared
towards
women
areas
and
and
likes
as
well.
So
that's
another
area
that
we
kind
of
need
to
progress
with
and
see
how
we
can
address
that
off
the
back
of
this.
J
You
know
in
an
even
sharper
way
than
because
we
we
we
know
when
we
expect
that
that
will
be
a
one
of
the
legacies
of
the
of
the
pandemic.
That
will
will
need
to
apply
all
of
our
energy
that
we've
used
in
the
pandemic,
to
the
longer
health
consequences
that
we
that
that
will
play
out
as
a
as
a
result
of
the
pandemic.
So
yeah.
I
just
support
those
comments,
dr
bill.
Thank
you.
J
D
D
B
E
Oh,
it's
link.
It
is
linking
on
to
the
points
that
john
beals
made
and
I
think,
although
we've
got
to
look
at
our
paris
communities
and
our
health
inequality,
communities,
we've
also
got
to
take
into
account
our
people
with
cev
and
the
ones
that
are
currently
shielding
and
their
their
opportunities
to
exercise
and
to
get
out
there
more
and
do
more
physical
things.
Is
it
a
greater
is?
It
is
a
greater
challenge
for
not
only
them,
but
for
us
as
a
service
to
to
try
and
provide
those
opportunities
to
them.
B
L
In
terms
of,
there
is
a
little
bit,
but
we
just
again
just
need
to
understand
a
little
bit
on
front
of
the
gardens
and
stuff,
but
yeah.
We
can
kind
of
do
a
little
bit
more
in
terms
of
people
who
have
disabilities
and
likes
to
kind
of
do
activities
it's
kind
of
staying
outside
at
this
stage,
so
nothing
necessarily
indoors,
but
we're
still
kind
of
working
with
aspire
and
adult
social
care
in
terms
of
using
our
facilities
during
this
period
of
time
as
well.
L
So
again,
we
just
need
to
understand
a
little
bit
more
detail
around
the
guidance,
but
we
we're
hopeful
that
we
will
be
able
to
offer
some
aspects
of
that
through
this
lockdown
period
as
well,
but
yeah.
I
totally
agree
with
councillor
reagan
as
well
in
terms
of
the
points
and
that's
why
we
kind
of
focused
a
lot
of
our
attention
on
the
telephone
calls
and
likes
to
people
who
were
shielded
and
likes
just
to
keep
in
touch
with
them.
L
G
Well,
my
neck,
just
like
you
read
my
mind,
I
was
going
to
briefly
discuss
learning
disabilities
and
I
was
going
to
congratulate
the
teams
on
the
ascoff
one
e
measure
which,
although
still
low
this,
is
on
page
31.
Sorry
appendix
two
2,
which
talks
about
adults
living
with
a
learning
disability
in
employment.
That's
risen
for
a
fifth
year
in
a
row,
still
relatively
small
numbers,
of
course,
8.1,
but
significantly
better
than
comparators
and
the
national
level,
so
we're
doing
something
good
there.
So
thank
you
for
everybody.
G
That's
helping
to
get
those
people
living
with
a
learning
disability
into
some
paid
work
that
is
of
value
to
not
just
them,
but
also
to.
Why
does
the
same?
And
the
second
question
was
really
going
to
be
about-
and
we
don't
say
this
much
about
lead
city
council
when
it
comes
to
adult
social
care,
but
it
is
1g
on
the
same
page
and
we're
below
average
on
having
people
with
a
loan
disability
living
in
their
own
home.
G
M
Yes,
thank
you
very
much.
I
know
my
hand
we're
trying
to
be
good
and
you
are
being
very
good.
Thank
you.
Councillor
just
wanted
to
come
in
on
that,
because
I've
had
some
discussions
with
members
about
about
this
recently
and
you
know
with
budget
pressures
as
they
are
sometimes
it.
You
know
we
have
to
take
measures
which
you
know
we
don't
want
to
take
and
with
a
heavy
heart
and
all
of
that.
M
M
M
It's
what
we
would
call
a
strength-based
way
of
delivering
social
care,
which
should
you
know,
help
us
to
you
know,
manage
our
budgets
because
care
homes
for
people
with
learning
disabilities
are
very
expensive
places
for
people
to
live
and
they're,
not
partic,
potentially
delivering
the
life
that
that
person
wishes
for
or
their
family
wishes
for
them.
So
we're
trying
to
do
both
things
at
the
same
time.
I
Yeah,
I
just
want
to
add
a
little
bit
about
this
technical
aspect
of
this
indicator,
which
we
probably
sell
ourselves,
a
wee
bit
short
on
the
progress
made
on
people
being
able
to
live
in
their
own
homes.
So,
in
order
to
be
able
to
count
for
the
indicator,
you
have
to
do
a
review
of
that
person's
needs
each
year,
so
you
can
only
count
if
you've
done
a
review.
So
if,
if
we
haven't
reviewed
as
many
people
as
other
places,
we
can't
count
it
against
that
indicator.
I
G
No,
that's
fine,
absolutely
rebecca.
I
understand
all
of
that
and
yeah
and
kath.
I
also
understand
that
I
guess
a
better
indicator
would
be
how
many
people
living
with
a
learned
disability,
get
a
yearly
review.
You
know
because
if
it's
yearly
reviews
that
are
stopping
us
from
because
you
know
it's
a
crude
indicator
like
school
league
tables,
you
know
and
there's
always
a
nuance
behind
it.
But
if
I
was
somebody
living
with
a
learning
disability
or
a
member
of
their
family,
I'd
be
looking
at
and
thinking.
G
Well,
you
know
one
in
five
still
aren't
living
in
the
care
and
in
the
community
that
started
in
1988.
I
think
something
like
that.
You
know
and
you're
right.
Some
will.
You
know
some
people
have
significant
needs
or
emotional
needs
that
require
them
to
be
in
some
form
of
what
you
would
use
for.
Mystically
called
institutionalized
care,
but
I
there
are
also
many
who
could
be
back
in
the
community
or
in
the
community
who
are
being
held
back,
possibly
by
not
getting
a
yearly
review.
D
D
B
Thank
you.
Thank
you,
councillor
latte,
for
those
comments.
That's
really
appreciated,
right,
okay,
I've,
no
more
hands.
So
are
we
happy
to
move
on
to
the
next
item
and
just
thank
everybody
for
for
this
performance
report
and
for
the
answers.
The
questions
are
really
involved
and
appreciate
appreciate
it.
So
if
we
move
on
to
item
eight,
which
is
a
financial
health
monitoring,
and
can
I
introduce
or
ask
john
crowther
to
introduce
himself
please,
as
I
did
in
the
previous.
N
B
Lovely
and
then
we've
got
the
same
people
that
were
introduced
in
the
previous.
So
if
I
so,
the
purpose
of
this
item
is
to
consider
the
projected
2020-21
financial
health
position
of
those
services,
areas
that
fall
within
the
board's
remit
at
month,
7,
which
was
october
2020,
so
council
child,
would
council
rafiq.
If
you
would
like
to
give
initial
comments
in
relation
to
this
to
your
areas,
please
and
anybody
else
that
you
you'd
wish
to
bring
in
and
then,
if
there's
any
questions
we
can
go
to
those.
Thank
you.
M
E
M
N
N
As
previously
reported
on
corvid
from
a
starting
point
of
a
budget
of
525
million,
we
had
savings
to
deliver
of
28.4
and
that's
how
the
year
started
until
corvid
came
along
and
we're
now
reporting
pressures,
covey-related
pressures
about
just
under
112
million
financing
issues
around
covid,
council
tax,
etc
added
another
50
million
to
that,
and
then
the
council
decisions
around
eli
had
another
14
million.
So
basically
we
were
looking
around
about
pressures
of
178
million.
N
Excuse
me
a
number
of
savings,
non-covered
related
use
of
earmarked
reserves,
elements
of
government
funding
that
have
brought
that
figure
down
to
130
million
government
specific
covered
funding
of
88
million
has
dropped
that
further
to
42.5
million,
but
that
42.5
million
represents.
Oh,
do
excuse
me.
I've
just
had
a
quick
trick
before
the
shortfall
in
the
collection
fund
and
the
the
machinations
of
how
the
collection
fund
works.
N
N
More
specifically,
around
social
care
and
public
health,
adult
social
care
and
public
health
are
projecting
a
pressure
of
12.6
million
public
health
is
all
wrapped
up
nicely
in
a
ring
fence
grant.
So
that's
that's.
There
aren't
any
problems
for
seen
in
there
at
all
and
potentially
potentially
small
underspent,
but
again
because
it's
ring
fenced
that
has
to
be
carried
forward
and
spelt
on
public
health
in
terms
of
adults
and
health.
It
isn't
seen
incredibly
complicated
this.
N
Whether
you
can
see
the
appendices.
I've
already
got
the
copy
of
the
report
counselor.
So
I'm
not
sure
what
page
this
represents,
but
it's
in
the
appendices,
the
financial
dashboard
and
in
there
there's
a
difficult
to
read
spreadsheet
and
just
give
context.
There's
27
million
pounds
of
costs
above
budget
there's
18
million
pounds
of
income
above
budget.
So
it's
a
very
complex
picture.
So
what
is
probably?
N
We
have
community
care
packages
or
costs
associated
with
communicable
packages
of
about
eight
million
pounds.
This
is
all
covered.
Remember
sorry,
sorry,
just
just
to
re-emphasize
commissioning
costs
of
1.4
million,
where
we've
been
trying
to
meet
pressures
within
the
the
care
sector,
as
well
as
cost
of
ppe
and
some
general
running
costs
and
income
income
is
a
pressure
of
about
two
and
a
half
million.
N
N
I
think
sort
of
around
that
I
think
there
are
a
couple
of
things
to
point
out
from
a
social
care
perspective
again,
is
that
it
is
a
very
fluid
position
on
one
hand
we
can
see
elements
of
social
care,
provide
a
social
care
dropping,
but
other
areas
increasing
we've
had
areas
for
the
first
six
months.
Supporters,
specifically
by
the
ccg,
stroke,
dhsc
and
a
transference
of
those
costs
for
the
next
six
months,
so
it's
a
little
bit
fluid
as
to
how
that
really
will
turn
out,
but
that's
the
current
position.
N
As
we
see
it,
we
have
received
within
the
directorate
grants
for
test
and
trace
the
original
4
million
pounds,
infection
control,
grant
of
13
and
a
half
million
pounds,
but
we're
showing
those
has
been
completely
matched
with
expand
expenditure,
even
if
it
hasn't
necessarily
been
incurred
yet
to
try
and
unmuddy
the
picture.
Hopefully,
that
makes
some
sense
and
we've
also
received
at
the
moment
the
reports
are
showing
2.2
million.
We
are.
N
We
have
received
another
another
million
pound
from
the
dhsc
stroke
through
the
ccg
after
this
period
to
support
costs
that
we're
incurring
and
I
apologize.
This
is
a
bit
rushed
while
I've
got
your
interest
and
the
the
the
things
that
are
away
from
covid.
The
director
has
made
a
significant
savings
on
staffing
community
care
packages,
we're
slightly
over
particularly
around
home
care
on
the
non-covered
related
stuff.
N
General
running
costs
are
pretty
much
on
on
target
and
there's
something
we.
We
call
we're
going
to
use
lesser
reserves
for
a
certain
element
of
of
of
what
was
planned
expenditure,
but
it's
important
to
say
councillors
that
adults
and
health
will
be
utilizing
three
and
a
half
million
pounds
of
their
ear,
marked
reserves
to
assist
the
overall
position
for
the
council.
So
when
I
spoke
earlier
about,
I
was
having
a
nice
balanced,
42
and
a
half
million.
It
was
next
year.
It's
basically
we've
got
it's.
N
How
we've
got
to
that
figure
to
ensure
we've
got
a
balanced
position
for
the
council,
there's
a
lot
in
there,
but
as
council
trust
will
remind
him
last
year.
We
perhaps
don't
mention
enough,
but
it's
a
huge
thing
for
a
director.
So
I've
tried
to
give
you
a
key
areas
of
where
we
are
in
terms
of
the
current
projections
for
this
financial
year.
I'm
happy
to
take
any
questions.
Obviously,.
G
G
Do
I
take
back
the
we're
doing
okay,
but
we
need
more
money
from
the
count
from
central
government
that
you
know
we've
done
well
till
now,
but
we're
now
in
a
third
lockdown
that
is
likely
to
go
through
to
the
year
end
and
we
need
more
money
or
I
don't
really
know
what
I'm
saying
really
other
than
there's
a
lot
of
facts
and
figures
there,
and
I
could
do
with
a
crazy,
really
a
simple
message
to
take
back
to
my
community
as
how
we're
doing.
Thank
you.
N
Sorry
castle,
I
would
say
not
at
all
I
I
I
love
figures,
so
I
think
it's
me
the
one
that
you
should
be
worried
about.
I
I
would
say
I
would
always
say
as
a
as
a
as
the
accountant,
but
even
if
I
was
a
member
of
adult
social
care
and
public
health
for
that
matter,
we
do
need
more
money
personally
sitting
outside
the
service,
but
very
close
to
it.
I
think
I
think
they've
done
a
damn
good
job
in
how
they've
managed
social
care
for
several
years.
N
The
council
does
provide,
in
my
opinion,
good
value
for
money
in
terms
of
its
social
care.
It
meets
the
needs.
It
is
always
on
the
front
in
trying
to
find
different
ways
which
count
different
ways
but
better
ways,
more
effective
ways
as
councillor
charles
referred
to
when
talking
about
learning
disabilities
a
few
moments
ago.
N
So,
yes,
we
need
more
money,
yes,
we're
overspending,
but
so
is
every
other
authority
in
the
country
related
to
covid,
and
I
perhaps
just
to
tag
it
on
too
long.
The
director
has
consistently
managed
its
budget
over
the
last
few
years
and
if
we
hadn't
had
covid,
I
I'm
absolutely
convinced
we
would
have
done
so
again
this
year.
So
I
hope
that
gives
you
some
confidence
council.
G
B
M
Yeah,
thank
you
very
much.
Thank
you,
council
late
and
I'm
always
really
heartened
by
the
cross-party
care
and
devotion
for
social
care
and
health
in
the
council.
I'm
not
sure
it's
the
same
in
every
council,
so
it
really
is
wonderful
that
everybody
cares
so
much
about
it
and
that
we
can
pull
together
if
we
need
to
on
on
certain
issues
so
yeah.
M
But
so
is
the
demand
and
it
takes
a
lot
of
forward
planning
by
officers
cath's
team
very
much
so
shown
his
team
and
in
in
in
calculating
the
need,
that's
going
to
present
itself
in
order
to
then
have
the
budget
to
deliver
that
and
not
be
in
years.
Scrambling
around
trying
to
find
money
from
somewhere
else
to
deliver
that
and
john
is
absolutely
right
in
that.
I
have
a
huge
amount
of
faith
and
admiration
for
how
they
do
that
year
in
year
out.
M
So
this
year's
very,
very
particular
covid's
pressures,
but
also
the
budget
pressures
for
next
year
as
well.
It's
it's
incredibly
incredibly
challenging
and
very
difficult
for
those
of
us
who
really
care,
which
I
know
we
all
do
about
our
services
and
the
people
and
the
the
outcomes
for
our
from
more
vulnerable
people.
So
it
is
incredibly
difficult,
but
they
do
an
amazing
job
and
I'm
very
proud
of
them.
So,
yes,
thank
you.
M
K
That
has
gone
into
providing
additional
support
for
care
providers
in
leads,
particularly
in
the
early
three
months
of
the
pandemic,
and
I
think
newcastle
hayden
were
party
to
some
of
those
decisions
that
we
had
to
take
at
the
time
to
actually
just
make
sure
that
the
care
sector
could
get
through
that
first
three
to
six
months.
So
I
think,
there's
at
least
five
million
of
the
total
that
that
went
on
that.
K
So
I
think
those
are
important
to
understand
and
whilst
we've
had
to
use
some
of
our
reserves,
I
think
we've
been
fairly
prudent
in
terms
of
making
provision
for
what
we
might
call
rainy
days.
I
don't
think
we
ever
anticipated.
We'd
have
the
torrential
rain
that
we
have
had,
but,
having
said
that,
you
know
our
sort
of
financial
planning
has
stood
in
reasonably
good
stead
for
for
this
type
of
event,
if
anything
can
okay,
hopefully
that
helps.
B
F
Yeah
I'll
just
briefly
kind
of
sort
of
touch
on
it
and
then
phil
and
stephen
will
come
in
on
active
leads.
As
you
know,
we
rely
heavily
on
on
income.
We
generate
to
to
run
the
service
as
the
ninth
biggest
operator
of
lego
facilities
in
the
country
which
in
private
sector
as
well,
the
the
the
pandemic
has
actually
impacted
heavily
on
our
on
our
income
generation.
F
As
of
period
seven,
I
think
we
had
a
downturn
of
10.3
million
on
our
income
and
I
know
the
government
will
will
reimburse
the
75
minus
first
five
percent,
which
we've
got
to
go
for
so,
but
that
still
leaves
a
a
big
gap
and
I
think
the
new
lockdown
will
will
provide
even
more
challenges.
Chair
I'll,
stop
there.
I'm
sure
you
know
the
the
experts
who've
got
the
details,
there
they'll
add
more
to
it,
but
we're
happy
to
take
questions
at
this
point.
Yeah.
D
Yeah
thanks
chair
and
councillor
rafiq
has
covered
it
realistically,
it's
a
much
more
simpler
position
in
relation
to
active,
leads
in
terms
of
this
scrutiny
board,
because
it's
a
single
service.
It's
a
10,
10
million
pound
sort
of
reduction
in
income
completely
covered
related
as
a
period
seven.
We
need
to
do
some
modeling
for
period
nine,
which
is
due
next
week,
but
obviously
with
the
introduction
of
this
new
lockdown.
We
expect
there
to
be
a
worsening
position,
yeah
and
happy
to
take
questions
on
it.
B
B
scrutiny.
Boards
have
already
considered
the
budget
proposed
budget
saving
proposals
that
were
approved
by
existing
board
in
september
october
and
november.
A
composite
report
summarizing
scrutiny
feedback
during
this
first
phase
of
consultation
was
presented
to
the
executive
board
in
december
for
consideration,
and
this
is
set
out
in
appendix
3
of
the
executive
board
report.
B
So
if
we
can
invite
a
council
child
board
and
council
rafiq
to
give
any
initial
introduction
to
the
budget
proposals
for
21
22
and
if
anything
else
to
add
in
if
your
officers
have
anything
out
and
if
there's
any
questions,
but
it
might
be
that
we
have
a
further
discussion
later
on
when
the
when
another
for
the
february
exit
board
meeting-
and
we
may
have
to
have
another
meeting
to
discuss
this
with
the
ever-changing
situation
so
I'll
invite
council
charwood.
First,
please.
K
K
It's
about
three
point:
three
million
per
one
percent,
so
potentially
up
to
nearly
ten
million
pounds.
If
it
was
decided
not
to
to
levy
that
precept
for
21.22,
the
subsequent
guidelines
indicate
that
that
three
percent
increase
can
be
undertaken
over
a
two-year
period.
My
understanding
at
the
moment
is
no.
No
final
decision
has
been
taken
on
that
adult
social
care
precept.
K
However,
the
billion
pounds
turned
into
300
million
nationally
and,
as
I've
outlined,
the
precept
rules
allowed
us
to
raise
a
three
percent
precept
locally,
even
if
we
did
the
maximum
of
that,
it
would
only
get
us
to
14
million
pounds.
So
again,
we
were
already
2.6
million
pounds
worse
off
from
a
social
care
perspective
than
we
expected
within
the
overall
settlement.
K
On
the
positive
side,
I
think
it
is
worth
reflecting
that
in
table
14
in
the
reports
does
refer
to
the
80
million
pounds
worth
of
cost
pressures
that
have
been
included
in
the
21
22
budget.
Before
we
we
got
to
the
119
million
pound
gap,
and
it's
worth
remembering
that
17
million
of
that
80
million
relates
to
adult
social
care
budget
pressures,
which
is
largely
around
demand
and
demography
every
year,
just
really
to
stand
still.
The
adult
social
care
budget
needs
to
go
up
by
about
17
million
pounds
a
year.
K
The
additional
17
million
pounds
worth
of
cost
pressures,
which
we
know
will
incur
then
we're
needing
to
find
savings
of
18
million
pounds
and
that's
what's
been
presented
both
in
terms
of
the
working
group
papers,
previous
exec
boards
and
he's
all
culminated
in
the
in
the
report
to
execute
board.
In
december.
K
B
M
Yes,
thank
you
chair.
I
thank
you
to
steve
for
that.
It
is
incredibly
complicated
and
comprehensive,
very
very
big
budget,
but
huge
pressures,
so
it
just
takes
so
much
very,
very
technical,
accountancy
measures
and
planning
to
to
get
to
this
point
with
it.
Obviously,
as
independent
individual
departments
and
directorates,
we're
sort
of
given
a
slice
of
the
cake
for
the
from
the
whole
council,
and
then
our
challenge
is
to
find
a
way
of
doing
what
we
do
in
the
best
way
possible.
M
So
you
know,
with
that
in
mind,
we've
had
to
find.
I
think
we
were
asked
to
find
up
to
50.
You
know
million
from
a
three
and
I
think
gross
budgets
around
300
million,
but
our
net
budget's
much
smaller
than
that
when
you
take
into
account
fees
and
charges
and
what
we
bring
in.
But
I
also
I
just
wanted
to
say
about
the
council
tax
precept
that
it
really
isn't
a
sustainable
way
of
increasing
the
funding
to
local
government
by
increasing
the
council
tax
by
five
percent.
M
Every
year
to
the
to
the
people
of
the
city,
we've
been
promised
a
a
settlement
and
a
long-term
funding
green
paper
by
the
government
for
so
many
years
now,
and
I
don't
wish
to
get
too
political
about
it.
But
it
is
something
that
I
wish
to
put
on
the
record,
because
when
we're
when
we're
trying
to
find
a
way
forward
over
the
years
ahead,
we
have
no
certainty
over
that,
and
all
we
have
it
to
to
go
on
is
an
increase
in
precept.
M
Counter
tax,
I'm
sure
we'd
all
agree
that
that
is
sub-optimal
for
our
constituents.
Whichever
party
we're
we're
representing,
so
we
were
just.
We
were
just
really
pressure
and
ask
government
to
to
to
get
to
a
point
where
they
can
give
us
some
certainty
about
funding
and
we
can
plan
our
services
better,
but
I'll
I'll
stop.
B
G
Please
thank
you,
a
government
that
promises
much
and
delivers
little.
Where
have
I
heard
that
before
one
billion
for
us
and
or
for
adult
social
care,
and
we
get
300
million
anyhow
no
politics,
I
just
wanted
a
question
and
clarification
of
steve
really
and
page
169,
of
the
first
statement
from
phase
one
budget
consultation
with
the
scrutiny
committees,
section
72
and
the
lead
sailing
and
activity
center.
G
We
had
asked
that
we
needed
more
detail
analysis,
but
I
think
section
73
was
more
of
the
issue
that
just
concerned
me
a
little
bit
and
I
just
needed
clarification
really,
because
I
wouldn't
want
the
executive
board
to
get
the
wrong
idea
about
who
uses
the
service
at
the
lsac.
It
says
that
the
schools
using
it
are
primarily
in
the
yeeden
area
that
wasn't
my
understanding
and
that
it
was
a
city-wide
service
that
supports
schools
across
the
city.
G
L
G
B
C
K
K
C
O
M
N
M
M
So
if
we're
putting
in
five
hundred
thousand
yeah
and
more
than
we're
cutting
to
me
just
for
basic
mental
arithmetic
there,
but
so
we're
doing
everything,
we
can
counselor
anderson
to
protect
our
neighborhood
networks,
recognizing
the
the
role
that
they
play
in
the
city
and
we've
increased
their
budget
year
on
year
and
we've
got
nhs
funding
for
them
as
well.
In
my
time
as
exec
member,
because
we
you
know,
we
really
value
the
work
and
want
to
make
sure
that
they
are
stable
and
continue
to
do
the
work
they
do
thanks.
M
M
Sorry,
can
I
just
correct
that
counter
hayden?
Yes,
so
when
we,
when
we
put
the
neighborhood
networks
on
a
new
contract
a
couple
of
years
ago,
the
board,
which
I
chaired
that
agreed
that
it
was
a
cross-party
board
that
agreed
that
new
contract
puts
them
on
a
10-year
contract
and
increased
the
funding
by
500
000
pounds
across
the
neighborhood
network,
which
is
a
significant
increa
increase.
Obviously
they
were
intended
to
be
cut
by
10.
M
Ten
percent
of
two
and
a
half
million
is
250
000.
As
far
as
I
can
see,
so
the
increase
of
500
000
is,
above
that
just
to
say,
we
have
increased
there
and
we've
got
300
000
pounds
of
nhs
money
going
into
extra
going
into
enabled
networks
as
a
result
of
our
relationship
with
them
the
nhs.
So
you
know
we
have
really
significantly
increased
the
funding
to
neighborhood
networks.
I
think
that's
true
to
say
thank
you.
B
Definitely
because
I
remember
when
they
first
came
into
post
the
discussion
about
the
nhs
because
providing
funds
for
the
neighborhood
networks
and
and
that's
come
to
fruition
as
well
as
the
raise
from
the
council
as
well.
So
it's
it
is
significantly.
They
are
significantly
on
a
firmer
footing
than
they
were
when
I
first
came
involved
with
them.
Definitely
shall
we
go
now
to
active
leads.
A
B
D
We're
progressing
the
proposals
as
approved
by
executive
board,
and
the
consultation
process
was
underway
and
it
should
have
closed
sort
of
yesterday.
We
haven't
yet
done
any
analysis
as
to
what
that
has
come
back
with
at
yet.
So
I
can't
really
share
any
greater
light
on
that
and
then,
if
we
can
ask
steve
to
answer
the
council,
a
specific
question
about
the
demography
of
users
at
the
sailing
center.
L
Yeah
yeah
I'll
pick
that
up
right
lay
is
correct,
as
following
all
our
discussions
that
we've
recently
had
so
yeah.
I
don't
think
it's
necessarily
quite
right
that
it's
said
primarily
in
yet,
and
I
think
it's
the
north.
The
city
is
more
prominently
rather
than
just
the
union
itself,
so
yeah
schools
do
come
from
all
over
the
leads
and
outside
leads
in
some
regards
as
well,
but
it's
probably
probably
the
north
of
leeds
kind
of
area
that
we
do.
L
L
G
D
Sorry,
I
I
was
going
to
say
probably
helpful
to
say
that
what
the
exec
board
recommendation
was
to
approve
consultation
and
then
decision
making
would
be
a
delegated
matter
for
the
for
the
relevant
director
in
consultation
with
the
executive
member.
So
councillor
rafiq,
who's
obviously
attended
this
meeting
and
attended
previous
meetings
we'll
be
aware
of
that,
but
I
can
give
councillor
lay
in
assurance
that
I'll
I'll
I'll
drop
counselor
just
a
note
of
it,
so
we've
got
a
record
of
it.
If
that's
okay,.
A
And
it's
to
confirm
as
well
in
relation
to
this
item,
that
any
additional
comments
or
any
recommendations
that's
made
by
unscrupulon.
Today's
meeting
will
inform
a
further
phase,
two
composite
report
by
scrutiny
that
will
be
going
to
the
executive
board
at
its
meeting
in
february.
So
we
can
actually
put
some
wording
in
there
to
rectify
that.
B
B
B
B
Oh,
thank
you
very
much
so,
and
the
purpose
of
this
item
is
to
share
the
2019-2020
annual
report
for
compliments
and
complaints
with
the
scrutiny
board.
This
provides
information
about
compliments
and
complaints
received
during
the
12
months
between
the
1st
of
april
2019
and
the
31st
of
march
2020.
So
obviously
that
was
when
we
used
to
have
a
very
different
kind
of
life
and
it
seems
a
very
long
time
ago,
but
so
the
purpose
is
to
review
the
operation
of
the
complaints
procedure
over
the
12-month
period
and
provide
information
about
complaint
themes.
B
The
compliments
received
and
actions
being
taken
to
improve
the
quality
of
health
and
social
care
services,
which
obviously
has
been
very
so
judith,
has
joined
us
for
this
item,
and
so
can
I
invite
either
councillor
charlewood
or
cath
may
want
to
give
an
initial
introduction
or
both
of
you.
I
don't
know
how
you
want
to
play
this.
M
I
will
give
I'll
just
a
very
brief
introduction,
just
to
say,
I'm
really
pretty
pleased
to
to
see
that
we
had
a
100
compliance
rate
of
our
complaints
that
were
reviewed
by
the
ombudsman.
That's
really
good
good
work,
it
shows
our
processes
are,
are
excellent.
I
mean
we're
always
going
to
get
people
who
complained,
who
perhaps
aren't
and
happy
and
happy
with
the
outcome,
but
when
they
are
then
sent
to
the
ombudsman
that
we
have
100
rate
of
our
decisions.
M
Being
upheld
is
excellent,
so
well
done
to
judith
and
the
team
for
that
work.
We've
got
excellent
performance
and
acknowledging
complaints
and
resolving
complaints.
Time
scales,
98,
were
acknowledged
in
the
appropriate
time
scale
and
resolving
them
within
1998
were
were
resolved
within
the
text.
That's
really
great
and
I've
worked
as
in
complaints
management
in
my
previous
life
in
a
career
outside
of
the
council.
So
that's
tough,
tough
to
do
so
well
done
and
I'll.
M
O
O
It
requires
that
complaints
must
be
acknowledged
within
three
working
days.
It
requires
that
we
resolve
complaints
within
times
we've
agreed
with
the
complainants,
and
it
requires
us
to
ensure
that
we
provide
people
with
information
on
how
they
can
escalate
their
complaints
to
the
local
government
and
social
care
ombudsman,
and
it
requires
that
you
know
we
inform
people
on
how
they
can
provide
feedback
good
or
bad
and,
as
counselor
child
would
have
said.
O
When
you
look
at
our
performance,
despite
the
pressures
and
the
limited
resources,
it
has
been
a
very
good
year
for
the
adults
and
health
directorate
98
in
terms
of
complaints
that
are,
you
know,
resolved
within
times.
We've
agreed
with
complainants
is
an
excellent
performance,
especially
when
you
look
at
the
issues
that
people
must
resolve
they're
very
complex,
and
you
know
to
ensure
that
we
are
satisfied
that
people
are
happy.
We
send
out
a
satisfaction
questionnaire.
O
We
ask
people
after
they've
received
the
complaint,
their
response,
whether
or
not
they
were
satisfied
with
the
response
they
received.
So
when
we
report
on
98
performance
rate,
we
have
also
double
checked
with
the
people
as
to
whether
or
not
they're
satisfied
and
the
ombudsman
now
publishes
its
data
in
terms
of
how
do
local
authorities
comply
with
any
failings?
Do
they
implement?
Do
they
learn
from
you
know,
complaints
and
the
adults
and
health
have
100
compliance
rate
in
terms
of
the
ombudsman
being
satisfied.
O
They
come
back
and
check
to
ensure
that
we
have
done
what
we
should
have
done.
They
never
used
to
do
this
in
the
past,
but
now
they're
very
vigilant,
so
we
provide
data.
We
provide
information
to
evidence
that
we
have
learned,
and
this
percentage
rate
in
terms
of
adults
and
health
in
leeds
was
actually
a
hundred
percent
and
of
the
ones
that
the
ombudsman
upheld
in
14
of
the
cases
I
mean
they
upheld
seven
of
the
25
that
went
to
the
ombudsman
and
of
those
in
two
of
those.
O
Therefore,
you
know
and
that's
a
14
in
terms
of
satisfaction
rate
of
cases
where
the
local
authority
had
already
you
know,
remedied
the
person
and
actually
the
national
average,
for
that
is
10,
whereas
adults
and
health
and
leads
achieved
14
satisfaction
rate
on
that
one
again.
That
is
excellent
and
in
terms
of
training,
we
provide
training
to
our
frontline
staff
and
prior
to
corvette.
We
had
trained
about
214
members
of
staff
and
the
training
provided
is
actually
really
excellent
because
it
has.
O
This
is,
you
know,
all
absolutely
brilliant
and
the
rehab
men
team
being
praised
for
service
for
for
their
service,
making
people
more
independent
and
increasing
their
confidence
and
generally
improving
their
quality
of
life,
which
has
aided
their
recovery.
I
mean
these
are
just
examples.
I've
picked
out
when
you
look
at
the
main
report
across
the
board.
People
have
provided
excellent
feedback
and
reading
some
of
that
feedback
at
times
actually
brought
it
here
to
my
eye
because
they
were
absolutely
brilliant
in
terms
of
what
people
are
saying
about.
O
You
know
the
services
and
in
terms
of
complaints,
we
received
651
complaints.
This
is
an
increase
of
25
percent
and
again
this
is
absolutely
pleasing,
because
you
know
our
strategy
is
to
encourage
more
people
to
talk
to
us.
We
want
more
people
if
they're
unhappy
with
our
service
to
come
to
members
of
our
staff
directly
and
tell
us,
because
if
they
don't
have
that
trust
and
confidence,
they
will
only
go
to
the
media.
They
will
tweet
about.
O
You
know
in
terms
of
the
voluntary
sector
providing
them
with
training
so
that
they
understand
their
role
in
supporting
people
who
may
wish
to
provide
feedback,
and
similarly
the
training
you
know
making
stuff
at
the
front
line
understand
their
role
in
you
know,
making
sure
that
people
who
want
to
provide
feedback
can
provide
feedback
and
the
times
when
staff
are
named.
Staff
now
understand
that
I
may
be
named,
however,
what
the
people
the
person
is
talking
about.
Is
you
know?
What
does
the
service
look
like
for
me?
O
O
We
have
a
lead,
citywide
complaints,
managers
group,
which
is
chaired
by
leeds
health
watch,
and
this
service
has
been
meeting
since
group
have
been
meeting
since
2014,
and
we
have
the
best
working
arrangements
in
the
country,
and
I
can
say
that,
because
I'm
in
the
on
the
regional
group
and
I'm
on
the
national
group,
our
joint
working
in
leeds
with
our
partners
is
absolutely
excellent.
We've
all
signed
up
to
providing
a
no
wrong
door
so,
and
we've
also
signed
up
to
people
not
having
to
provide
diff.
O
O
The
next
stage
in
terms
of
improving
our
arrangements
is
to
have
a
system
where
we
share
the
learning
widely.
We
have
good
systems
in
terms
of
learning
in
silos.
However,
we
want
to
build
on
that.
You
know
by
ensuring
that
lessons
that
we
learn
are
shared
across
the
board,
because
we're
finding
that
to
improve
we're,
never
going
to
improve.
O
If
you
know,
adults
and
health
improves
the
issues,
we're
talking
about,
involve
other
systems
and
therefore
you
know
we
are
working
on
that
to
ensure
that
you
know
we
learn
and
share
lessons
learned
widely
in
terms
of
the
potential
challenges.
You
know,
the
complaints
that
find
themselves
to
the
ombudsman
are
a
potential
challenge,
because
you
know
we
have
noted
that
the
ombudsman
cqc
healthwatch
england.
They
work
very
well
together.
They
share
intelligence,
and
we
have
noted
that.
O
However,
they
have
upped
their
ante
in
terms
of
issuing
more
public
reports,
unfortunately,
so
far,
fortunately
for
leads,
we
haven't
had
a
public
report
since
2011
and
even
that
one
actually
related
to
a
commission
service.
So
you
know
again
that
points
to
excellent
being
resolution
focused
in
terms
of
practice.
O
We
have
also
noted
that
the
ombudsman
is
using
its
statutory
powers
more
where
they're
extending
the
remedy
to
other
affected
parties.
So
you
know
they
will
extend
that
remedy
to
people
who
didn't
even
complain.
Those
are
all
risks
and
you
know
hence
the
importance
of
making
sure
that
we
strengthen
our
systems
and
our
arrangements
with
our
commission
service
providers
and
on
that
one.
The
ombudsman
is
holding
commissioners
to
account
for
the
commission
services
failings
and
in
leeds
I'm
happy
to
say
that
you
know.
O
We've
been
one
of
the
first
to
develop
an
information
sharing
protocol
with
our
commission
service
providers.
We
ask
them
to
share
the
compliments.
We
ask
them
to
share
any
complaints
so
that
we
can
be
involved
from
the
outset
in
looking
at
how
should
resolution
look
like
and
again
that's
you
know
really
good.
The
other
challenge
we
have
actually
is
dealing
with
customers
whose
behavior
could
be
construed
as
unreasonable
people,
not
accepting
the
outcome.
This
remains
a
challenge
because
it
has
huge
impact
on
the
council's
resources.
O
The
top
issues
people
have
complained
about,
as
members
will
note
from
the
report
have
looked
at.
You
know
people
challenging
assessment
outcomes,
especially
in
relation
to
the
outcome
of
blue
badge
assessment,
and
this
is
mostly
the
impact
of
the
new
legislation
which
now
allows
hidden
disabilities
to
be
taken
into
consideration
as
a
lib
as
eligibility
for
a
blue
badge.
We've
also
had
you
know,
you
know
people
being
unclear
in
terms
of
how
does
health
social
care
and
the
independent
sector
dovetail
with
one
another
people
still
get
confused.
O
O
They've
come
up,
but
often
we
find
that
those
ones
that
are
unhappy
with
the
outcome
will
sometimes
focus
on
the
quality
of
service
and
the
conduct
of
the
member
of
staff.
So,
in
a
way
those
three
are
linked
with
regard
to
our
commission
service
providers,
some
of
the
top
issues
raised
have
been
around
inconsistency
in
home
care,
delivery
and
people
having
a
number
of
carers.
O
People
would
rather
have
a
consistent
team
so
having
a
number
of
carers.
You
know
we
think
you
know.
People
tend
to
be
unhappy
about
that
and
also
inconsistency
in
times
of
visits
and
numbers
of
are
not
staying
for
the
duration
of
the
time
that
tends
to
come
up,
but
often
we
find
that
people
are
satisfied
with
the
carers
themselves.
O
B
Very
much,
thank
you
so
much
for
that.
You
know
summary
and
talking
us
through
the
report,
which
is
excellent.
As
council
charwood
said,
and
I'd
just
like
to
point
out
that
45
compliments
were
to
the
complaint
service
so,
and
I
think
that's
incredible
so
and
that
and
for
your
the
team,
like
a
patient
understanding
and
kept
people
updated.
You
know,
so
that
says
a
lot
when
people
are
actually
complementing
the
complaints
service
team.
B
H
H
O
In
terms
of
hidden
disability,
people
merely
have
to
say,
I
have
a
disability
and
we
need
to
listen
to
that,
one
as
and
they
we
yeah
it's
a
hidden
disability,
as
it
is
said,
and
that
they
can
evidence
that
they
have
a
hidden
disability
by
a
professional,
not
necessarily
a
medical
professional,
but
maybe
if
they
have
a
counselor
involved
with
them
or
somebody
they
work
with.
As
long
as
somebody
can
back
up
that
they
have
a
hidden
disability
that
may
be
taken
into
account
for
a
blue
badge.
O
However,
it
is
a
challenge
because
so
many
people
are
coming
up,
you
know
saying,
have
a
hidden
disability
and
not
providing
us
with
the
evidence
for
us
to
go
by
to
give
them
that
blue
badge.
That's
it.
I
think.
That's
how
it
has.
The
numbers
have
gone
up,
because
people
are
not
providing
us
with
any
evidence
that
we
can
use
other
than
telling
us
that
they
have
a
hidden
disability,
yeah
and
the
other
question
comes
to
us
well
which
what
was
the
other
one.
Please.
O
We,
you
know
they're
sharing
the
information
with
ourselves,
so
you
could
argue
that
in
the
future
we're
likely
to
see
and
that's
what
we
would
welcome
huge
increases
in.
You
know
people
actually
talking
to
us.
You
know.
Yes,
it's
a
complaint,
but
it's
actually
just
people
talking
to
us
and
giving
us
feedback
about
the
service
they
receive.
B
H
Yeah,
I
just
wondered
whether
what
why
the
increase
in
learning
disability
seemed
to
reflect
what
we've
been
told,
whereas
that's
not
been
picked
up
in
other
areas
of
independent
care
but
yeah.
I
I
think
I
get
the
message.
What
I
would
like
to
come
back
on
is
this
issue
of
his
and
disabilities.
Can?
Can
you
give
us
any
examples
of
hidden
disabilities
that
can
now
be
considered
which
weren't
considered
under
the
old
system
before
the
changing.
I
Dementia
is
an
obvious
one,
so
people's
dementia
affects
their
ability
to
get
out
and
about,
and
it
may
also
go
alongside
physical
disabilities.
So
that's
a
very
obvious
one.
There
were
people
who
were
affected
by
crohn's
disease
who
need
to
get
to
a
loo
quickly,
people
with
autism
who
cannot
cope
with
the
chaos
of
getting
on
a
bus
and
need
to
be
in
a
car
by
themselves.
I
So
there
was
a
whole
range,
so
it
isn't
just
that
you
have
a
medical
label,
we
need
to
understand
and
how
does
that
affect
you,
because
one
person's
dementia
affects
the
one
way
one
person's
autism
affects
them
a
different
way.
So
we
do
ask
for
supporting
medical
information
that
corroborates
what
the
person
is
telling
us
about,
how
it
affects
them.
So
it
isn't.
Oh
I've
got
this
medical
condition,
it's
a
passport
to
a
blue
badge.
We
we
have
to
understand
its
impact
on
somebody's
ability
to
travel
and
park.
B
Thank
you
very
much.
Okay,
I'm
not
seeing
any
other
hands
up.
Can
I
say
a
huge
thank
you
to
to
judith
and
kath
and
to
all
officers
for
this
afternoon.
I
know
quite
a
few
have
had
to
leave
us
because
they've
got
other
meetings,
silver
meetings,
et
cetera
and
vaccine
meetings
so
and
council
travelers
has
to
leave
us
too,
but
it
was
just
just
a
really.
It's
been
a
really
excellent
meeting
and
a
lot
discussed
and
a
lot
so
and
huge
thanks
to
judith.
B
B
A
A
After
liaising
with
the
chair,
arrangements
have
been
made
for
the
board
to
receive
a
further
update
surrounding
the
impact
of
the
pandemic
on
the
leeds
health
and
care
system,
particularly
a
view
of
other
winter
pressures.
Linked
to
this
is
also
an
item
providing
an
update
on
the
covert
19
vaccination
program.
A
Referring
back
to
the
previous
budget
item,
the
chair
mentioned
that
further
proposals
are
expected
to
be
brought
to
february's
executive
board,
along
with
the
council's
budget
report.
So
once
further
details
of
this
are
made
available.
Should
scrutiny
board
members
wish
to
review
and
provide
feedback
to
the
executive
board
on
these
additional
proposals.
Special
arrangements
will
be
put
in
place
in
order
to
facilitate
this
ahead
of
the
executive
february
meeting.
A
B
No
okay.
Well!
Thank
you.
It
was
a
very
detailed,
comprehensive
and
quite
complex
meeting
this
afternoon
as
it
always
when
we
come
to
money
and
performance
and
things
like
that,
but
I
really
enjoyed
it
actually.
It
was
really
dynamic
discussion
which
we
don't
often
get
with
our
budget
and
finance
meetings.
It
would
you
know,
but
it
was
a
very
dynamic
discussion.