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F
E
Good
morning
everybody
Billy
Flynn
Council
Bradley
wharfdale
Ward.
M
C
Item
one:
there
are
no
appeals
against
refusals
of
inspection
documents
item
two.
There
are
no
items
excluded
from
the
public
domain
item.
Three.
There
are
no
late
items
item
four
Declarations
of
interest
can
I
ask
members
to
close
any
interests
in
accordance
with
lead
city
council's
code
of
conduct.
C
I
will
take
silence
as
none
and
we've
had.
Apologies
from
councilor
Caroline,
Gruen,
councilor
Eileen
Taylor
is
attending
as
a
substitute
councilor
Firth
has
also
sent
apologies
in
councilor
Richards
is
attending
as
a
substitute
we've
had
apologies
from
councilor
James
Lewis
with
regard
to
item
8
and
and
also
Neil
Evans.
C
Moving
on
to
the
minutes
minute,
21
members
may
wish
to
note
that
the
100
digital
report
was
circulated
via
email
on
the
25th
of
July,
as
was
the
further
information
about
the
social
housing
picker.
The
graph
from
the
medium
term
financial
report
in
October
2021
was
also
recirculated
on
the
26th
of
July.
There
are
two
items
of
information
still
outstanding
in
reference
to
minute,
22
and
I'm.
Following
these
up
on
behalf
of
the
board.
M
H
Many
many
thanks
chair
can
I
introduce
members
of
the
committee
to
Susanna
Benson.
The
head
of
electoral
Services
here
who'll
provide
a
brief
summary
of
the
report
for
for
members
for
anything
which
we
should
draw
their
particular
attention
to
and
then
we'll
be
happy
to
answer
any
question.
Members
have.
G
G
We
looked
at
ways
and
to
reduce
the
number
of
rejected
postal
ballots
at
the
elections
in
May,
which
came
as
a
result
of
some
comments
from
scrutiny
about
the
number
that
were
rejected
in
May
2021.
G
We
improved
the
clarity
of
the
pack
that
electors
receive
and
we
found
that
we
had
less
contact
about
how
to
complete
the
postal
voting
statement
that
comes
with
the
ballot
paper,
so
that
was
a
positive
move.
We
also
added
in
a
secondary
check
to
those
that
were
to
be
rejected
at
the
postal
vote,
opening
so
on
weekends.
G
In
between
and
in
the
week
of
the
election,
we
Revisited
all
the
packs
that
and
the
staff
at
postal
were
opening
had
made
minded
to
reject
and
went
through
those
again
and
looked
at
other
areas
where
we
could.
We
looked
at
all
the
documents
we
had.
If
things
were
thin
and
unreadable,
we
we
enhance
the
images
and
things
to
try
and
get
as
much
through
as
possible
and
we're
pleased
to
say
that
that
brought
the
number
of
packs
reduced
from
3.22
in
2021
to
2.11
in
2022.
G
Moving
on
to
parliamentary
boundary
review,
we
were
asked
to
just
comment
on
this.
At
the
moment.
The
boundary
commission
for
England
are
considering
representations
that
have
been
made
during
a
consultation
stage
to
their
initial
proposals
and
they
are
expected
to
publish
their
final
proposals
by
the
1st
of
July
2023.
A
Thanks
Jack,
it's
less
on
the
details
that
are
in
the
report,
but
one
of
the
problems
I
remember
from
last
year,
so
we've
got
a
very
high
post
on
vote
number
in
my
award,
seven
thousand
and
something
at
the
the
last
election
I
think.
Obviously
that
means
the
majority
of
of
the
the
vast
majority
of
votes
are
postal
votes.
There
were
a
number
of
people
who
had
difficulties
receiving
their
postal
vote
that
we
got
in
and
I
think
when
it
came
close
to
the
deadline.
A
If
I
remember
correctly,
the
information
given
was
to
come
to
the
city
center
and
pick
up
a
postal
vote.
Is
there
anything
we
can
do
around
that
because,
obviously
for
people,
the
the
people
that
really
need
to
vote
by
post
are
those
who
may
find
getting
to
their
polling
station
difficult,
let
alone
get
into
Lead
City
Center.
G
In
certain
circumstances,
we
do
allow
a
bit
of
discretion,
so
what
we
will
do
is
say
is
somebody
that
can
come
and
collect.
It
should
be
a
Personal
Collection.
So
we
say:
could
you
send
somebody
with
your
identification
and
a
letter
from
yourself
to
say
that
they
are
enabled
that
they're
able
to
collect
the
pack
on
your
behalf?
If
they
can't
send
anybody
down,
then
in
extreme
circumstances
we
will
send
a
representative
of
the
returning
officer
out
to
somebody,
but
because
it's
the
law
for
them
to
come
in
and
collect
we
do.
A
G
There's
no
facility
for
them
to
be
able
to
pick
up
from
a
polling
station
and
but
like
I,
say
in
in
circumstances
where
there's
no
other
option,
we
would
not
leave
it
so
that
they
couldn't
have
their
replacement
pack.
We
would
get
something
to
them
and
usually
me
on
the
note
for
the
election
going
around
and
dropping
them
off
and
collecting
them
in
and
bringing
them
back
in.
But
yes
would
definitely
make
sure
that
people
get
them
if
they,
if
they
can't
get
in.
M
Thank
you
and
your
election
office.
Historically,
it's
been
in
the
town
hall,
it's
not
necessarily
as
accessible
as
it.
Perhaps
it
could
be.
Is
there
any
way
we
can
look
at
finding
a
more
accessible
space
for
people
to
collect
them
I'm
just
there
following
up
on
councilor
Cardinals
point.
G
So
at
the
moment
we
are
based
in
the
Civic
Hall,
so
this
is
where
they
come
to
we're.
Looking
at
accommodation
at
the
moment,
that's
work
in
progress,
so
there
may
be
development
there,
but
I'm
not
aware
of
anything
at
the
moment.
F
Thank
you,
chair
may
I
acknowledge
the
fact
just
been
mentioned
in
terms
of
missing
the
the
packs
and
so
on.
It
was
really
helpful
that
five
of
the
residents
from
my
ward,
who
complained
about
it
and
then
one
obviously
was
complaining
but
didn't
really
know
what
the
issue
was,
but
all
five
of
them
actually
received
the
the
pack
and
it
was
actually
delivered
to
their
house.
So
they
were
really
pleased
about
that.
F
One
of
the
issues
that
we've
got
on
the
polling
stations
is
people
who
forget
to
post
their
postal
vote
and
not
a
lot
of
them
actually
know
what
to
do
with
it.
So
they
think
you
know
you
know
it's
the
most
wasted
post
or
whatever
wasted
vote,
but
I
mean.
F
Is
there
any
specification
in
the
letters
that
you
send
out
that
they
can
actually
take
the
letter
to
any
of
the
polling
stations
because
that
they
can
just
work
as
a
as
a
post
office
and
also
it's
not
clear
whether
they
can
leave
those
postal
votes
at
any
of
the
polling
stations
or
they
have
to
go
to
their
own
polling
station?
And
the
other
query
of
God
is
with
regards.
F
It's
really
welcome
the
fact
that
the
average
number
of
postal
votes
rejected
in
the
world
have
gone
down
significantly
almost
by
50
percent,
but
obviously
there
must
be
some
wards
where
it
will
certainly
be
more
than
78.
This
is
just
an
average.
So
what
are
you
doing
in
terms
of
addressing
that
to
those
particular
Awards
where
the
number
is
quite
high?
Thank
you.
G
Okay,
so
I'll
answer
your
second
question.
First,
in
some
of
the
worlds
where
the
rejection
rates
are
higher,
it
tends
to
be
where
there's
quite
a
few
people
within
the
same
household
voting
by
post
and
then
mix
up
their
documents,
and
we
have
tried
to
make
this
clearer
in
the
instructions
to
to
make
sure
that
people
realize
that
what
they're
receiving
their
pack
is
their
postal
vote
and
they
can't
actually
use
each
other's
documents.
But
it
does
happen.
G
We
do
write
to
those
electors
after
the
election
to
let
them
know
that
their
Pack's
been
rejected
and
why
it's
been
rejected.
So
hopefully
that
will
encourage
them
to
be
more
careful
in
future.
But
that
is
the
main
reason
and
for
higher
rejection
rates
that
we
find
in
some
of
the
higher
percentage
wards
and
your
other
question.
The
information
about
handling
at
polling
stations
is
on
every
postal,
Vault
pack
and
I
will
have
a
look
at
that
and
see
how
clear
that
is.
G
I
know
some
of
the
word
in
statutory,
but
I'm
sure
we
can
add
something
else
in
there
if
you
feel
that
it's
not
clear
enough
for
them
in
terms
of
which
postal
polling
stations
are
able
to
hand
in
at
depends
on
the
type
of
election.
So
if
you've
got
a
wide
election,
they
can
hand
into
any
election
in
that
Ward.
If
there's
also
a
parliamentary
election
going
on
on
the
same
day,
so
a
constituency,
then
the
constituency
becomes
the
area
that
can
hand
into
so
it
does
differ.
G
K
Thank
you,
chair,
I'm,
just
interested
that.
Obviously
you
you
quoted
as
saying
78
average
per
Ward
yeah
I
is
the
information
available
for
the
particular
Ward
numbers
yeah.
M
Okay,
councilor
Burke.
D
Thank
you
and
now
in
the
report.
You
actually
mentioned
that
you
are
reviewing
the
number
of
polling
stations
and
locations.
So
perhaps
this
question's
a
little
premature,
but
do
you
have
a
feeling,
because,
obviously
the
numbers
go
down,
you
would
require
less
capacity.
Wouldn't
you
which
will
inevitably
have
a
knock-on
effect
for
people
who
live
in
proximity
of
the
polling
station
that
potentially
is
going
to
disappear.
Do
you
have
a
feeling
or
a
steer
already
about
how
many
you
would
be
perhaps
looking
to
reduce
in
each
Ward?
G
That's
a
good
question.
Thank
you.
I
actually
think
we're
in
a
pretty
good
position
in
terms
of
polling
stations.
We
did.
We
were
fast
really
to
do
a
lot
of
work
on
them
with
with
kovid
and
having
to
do
away
with
Portable
Buildings.
So
we
already
saw
a
reduction
of
around
I
think
25
across
the
city.
I,
don't
anticipate!
G
It
will
go
down
very
much
more
if
at
all,
we're
very
aware
that
the
the
taking
away
polling
stations
does
make
it
more
difficult
for
people
to
get
to
the
station,
so
I
think
in
reality,
what
it
will
mean
is
that
we'll
have
smaller
polling
stations,
we
might
be
able
to
use
some
smaller
buildings,
we'll
have
less
staff
in
them,
but
they
will
still
be
there
for
the
electors
to
go
to.
If
that's
how
they
wish
to
vote.
M
Thank
you
very
much.
Councilor
Richie.
B
B
The
question
I
have
it's
not
really
in
the
report,
but
I
just
wondered
what
provision
are
there
for
people
with
visual
impairments
and
also
people
who
are
in
care
settings
in
terms
of
you
know
getting
them
signed
up
for
votes
and
support
involting.
So
that's
one
area
and
the
other
area,
because
it's
in
the
appendix
I
know
there's
not
a
lot
we
can
do
about
it,
but
I
just
have
to
comment
on
the
proposals
for
the
electoral
Awards
changes
and
I.
Just
think.
There's
ripping
up
leads
really.
B
You
know
and
I
know
we'll
have
enough
chance
and
I
did
submit
my
response
to
the
last
slot,
but
I
just
want
to
put
that
on
record
I.
Think
it's
appalling.
Really
what
they're
planning
to
do.
G
Thank
you,
councilor
Richie
and
yeah
I
can't
really
comment
on
what
the
proposals
are
for
the
Parliamentary
bound
review,
because
it
is
complete
out
of
our
hands,
but
I
agree
for
us,
logistically
and
and
to
administer.
Splitting
some
of
the
Wards
across
with
other
authorities
is
quite
tricky.
I
think
we
go
from
having
one
shared
constituency
to
three
so
yeah
it
you
know,
but
it
is
what
it
is
I,
don't
think
I
think
they've
had
that
consultation
stage.
G
Okay,
visual
impairments,
I
think
what
the
advice
would
give
for
that,
if
it
was
a
postal
vote,
is
to
apply
for
a
postal
vote
with
a
waiver,
so
they
didn't
have
to
provide
the
signature
so
that
somebody
could
assist
them
in
terms
of
putting
the
date
of
birth
on
the
postal
voting
statement
and
then
at
home.
G
Obviously
they
may
have
something
that
can
assist
them,
something
of
their
own
in
terms
of
marking
the
ballot
paper
that
might
some
kind
of
magnifying
device
or
all
of
the
device,
so
that
they're
able
to
complete
that
there's
no
provision
for
any
ballot
papers
in
another
format
like
Braille
or
anything
like
that,
so
we're
not
able
to
provide
that
in
the
polling
station
and
we've
got
a
tactile
device
so
that
attaches
to
the
ballot
paper
and
that
does
have
Braille
on
it
so
that
they
can
at
least
be
told.
G
The
number
one
candidate
is.
Is
this
person
number
two
candidate?
Is
this
person
and
then
they'll
be
able
to
use
that
device
and
map
the
vote
accordingly?
For
the
elections
in
May
2023,
there
will
be
more
accessibility
requirements
on
the
returning
officer.
So
there
will
be
additional
equipment
and
things
like
that
in
the
polling
station,
for
voters
and
also-
and
they
will
be
encouraged,
a
lot
more
to
use
their
own
devices
and
things
to
assist
them
to
matlabel.
Whatever
their
impairment
is.
G
In
care
settings
I
presume
I
mean
that
everybody's
offered
a
postal
book
wherever
they
are
registered,
I
presume
the
Care
staff
in
Care
Homes
would
assist
people
to
complete
their
personal
vote
impacts
as
far
as
they
can
obviously
not
encourage
them
to
vote
in
a
particular
way,
but
to
assist
them
and
show
them
how
to
direct
them.
What
they
need
to
do
where
they
need
to
sign
again.
B
Yeah
thanks
for
that,
just
to
come
back
then
on
on
is
that
information
communicated
through
sort
of
a
third
sector
and
charity
organizations
that
support
people
with
visual
impairments
for,
for
example,
and
again
and
just
in
terms
of
the
Care
settings,
I
just
wondered:
if
there's
something
as
a
council,
we
can
do
to
encourage
people
and
make
them
aware
of
what's
there,
because
I
think
it's
important
that
they
have
an
opportunity
to
take
part
in
the
Democratic
process.
G
Absolutely
counselor
and
the
new
requirements
of
the
elections
act
will
see
the
council
and
making
more
contact
with
care
settings
and
and
people
in
all
different
scenarios
to
try
and
get
the
message
to
them
that
we
will
be
able
to
provide
more
assistance
and
how
they
can
access
that
assistance
and
what's
available
as
well
so
over
the
coming
months.
And
you
will
see
more
of
that
activity
taking
place
and
and
as
well
informing
elections
about
the
requirement
to
take
ID
to
polling
stations.
G
H
Thanks
chair,
just
if
I
could
add
to
what
Susie
just
said
there,
as
some
of
you
members
will
know,
I
do
have
a
visual
impairment
myself,
which
is
hereditary
for
my
family,
so
I'm
very
familiar
with
the
guidance
that's
issued
to
families
when
they're
voting
with
visual
impairments,
the
rnib
do
send
out
in
advance
of
all
local
and
national
elections,
information
to
households
that
they
know
that
they
have
people
registered
with
them.
That
are
visual
impairments,
reminding
them
of
the
facilities
that
are
available
at
polling
station.
H
Should
they
wish
it
suggesting
personal
votes
if
they
have
difficult
with
difficulty
with
Mobility
Etc.
So
a
lot
of
the
third
sector
organizations
that
you
refer
to
council
are
well
aware
and
already
send
out
information
in
advance
to
help
people
with
visual
impairments
as
well.
So
I
often
found
that
that
was
very
helpful
for
my
mother,
who
is
practically
blind
with
the
same
eye,
condition
that
I
have
at
the
moment
and
all
the
members
of
my
family
that
are
similarly
affected
as
well.
E
Thanks
councilor
Richie
I
really
asked
part
of
my
question
but
follow
up
from
what
you
comments.
The
rejected
positive
thoughts
is
in
houses
that
large
amount
of
people
living
I'm
trying
to
remember,
because
I
do
post
them
for
are
there
and
you
think
it's
language
barrier?
Are
there
any
I
can't
remember
if
there's
different
languages
comes
in
the
envelope
for
the
individuals.
G
No
there's
no
alternative
language
information
provided
envelops
with
postal
votes,
there's
attached
to
a
list
of
things
that
we
can
put
in
there
and
that
at
the
moment
is
not
one
of
them,
but
we
could
look
at
making
some
information
available
in
a
different
way
and
as
regards
to
that
counselor,
so
I'll
I'll
make
a
note
of
that.
Thank
you.
I
think
that
would.
M
Yeah,
that's
I,
think
that's
really
good
the
point
counselor
Taylor
and
there
might
be
a
way,
for
example,
to
put
further
information
Link
in
the
pack,
and
that
would
be
something
you
could
add
more
information
on.
So
thank
you
for
that.
Okay,
I
can't
see
anyone
else
who
has
indicated
so.
Thank
you
counselor.
Do
you
want
to
comment
yeah.
J
Just
at
the
end
of
the
discussion,
really,
if
I
may
check
it
this
opportunity
to
thank
John
Susanna
and
the
teams
for
improving
access
to
voters
in
Leeds
and
ensuring
that
more
parcel
votes
are
counted
in
our
elections
as
the
afternoon
and
you've
seen
the
report.
So
please
pass
on
our
thanks,
Susanna
to
the
team
that
you
work
with
doing
a
great
job.
Thank
you
very
much.
M
Thank
you,
councilor
Cooper,
okay,
thank
you.
Both
okay,
we're
gonna,
move
on
to
item
eight
now,
so
I
think
Tim
and
Andy
are
going
to
come
to
the
table
and
take
the
seats
at
the
other
end.
This
item
is
about
the
corporate
risk
report
and
how
the
council
manages
its
risk.
Just
give
them
a
moment
to
sit
down.
M
Okay,
so
can
you
introduce
yourselves
before
you
start
and
then
also
just
to
be
clear,
we've
assume
of
a
web
report,
but
if
you've
got
something
in
particular
to
try
out
feel
free
to?
Thank
you.
N
Good
morning,
Tim
rollitz
from
the
council's
intelligence
and
policy
service
and
we've
got
responsibility
for
the
risk
management
of
the
council.
H
N
So
I'll
just
provide
them
a
brief
overview
of
this
report.
So
this
is
our
annual
corporate
risk
report
and
we
submit
it
to
executive
board,
usually
every
July.
The
report
outlines
what
the
most
significant
risks
facing
the
council
and
the
city
are
and
also
provides
information
about
what
how
we
manage
those
risks
and
also
what
more
do
we
need
to
do
about
them?
The
risks
are
generally
categorized
into
two
main
areas.
N
It
must
be
noted
that
since
we
went
to
Executive
Board
back
in
July,
the
risk
landscape
has
changed
further
and
some
of
the
risks
quite
understandably
have
increased
in
prominence,
and
it
will
come
as
no
surprise
to
realize
that
some
of
the
big
issues
facing
Not
Just,
Lead,
City
Council,
but
councils
across
the
country,
include
things
like
increased
budgetary
pressures.
Inflation
has
put
a
lot
of
pressure
on
our
budgets.
N
We've
seen
the
increasing
costs
of
energy,
which
will
impact
on
our
Energy
bill,
but
also,
along
with
other
local
authorities,
there's
a
lot
of
Staffing
pressures
as
well,
and
it's
becoming
increasingly
challenging
to
recruit
and
retain
really
good
staff
for
the
authority.
So
no
surprise
that
since
this
report
went
to
exec
board,
the
prominence
of
those
risks
has
increased.
M
Thank
you
very
much
for
that,
just
just
to
highlight
to
members
that
this
is
clearly
the
corporate
risks.
Each
director
has
another
set
of
risks,
as
it
says
in
the
report
and
different
scrutiny.
Boards
will
monitor
them
and
yeah
thanks
for
highlighting
inflation.
M
M
Has
anyone
got
any
questions
that
they
want
to
to
raise
on
this
report?
I'll
start
with
councilor
Burke.
D
Thank
you,
I'm,
not
sure.
It's
the
question.
It's
more
of
an
observation.
I
was
looking
at
the
corporate
risk
map,
which
is
figure
one
in
the
pack
where
it's
broken
down
into
categories.
So
one
of
the
major
risks
is
community
cohesion,
which
is
an
extremely
subjective
term.
Isn't
it
but
I
met
within
chess
that
moderate
risk
is
insufficient.
D
Housing
growth
and
insufficient
School
places
and
I
would
argue
that
the
lack
of
Housing
and
school
places
have
a
huge
impact
on
community
cohesion,
so
I'm
not
sure
if
they
it's
facts
me
that
some
of
the
headings
of
lots
of
or
should
have
lots
of,
subheadings
that
stick
with
them,
because
they
can't
be
in
isolation
but
I'm
not
sure
that
insufficient
housing
growth
is
a
moderate
impact,
because
that
would
certainly
impact
significantly
on
community
cohesion.
In
my
opinion,
thank
you.
N
Yes,
happy
to
provide
a
bit
more
information
on
that
many
of
these
risks
are
interrelated,
so
if
one
risk
increases
in
prominence,
there's
a
knock-on
impact
to
other
risks
and
we,
as
part
of
the
background
details
of
these
risks,
we
include
what
the
sources
of
those
risks
are,
so
we
can
map
across
and
see
what
those
links
are
and
obviously
Community.
Cohesion
is
quite
a
broad
term.
M
Just
to
say,
this
is
the
normal
time
for
a
fire
alarm
test
on
them
in
the
morning.
So
we're
just
come
from
mating
until
it
turns
off
or
until
we
have
to
leave.
M
Okay,
thank
you
very
much.
There
we
go
back
over
to
you
that.
N
Nearly
catches
me
out
every
single
week,
but
I
could
hear
I
could
hear
it
coming
so
I
was
able
to
pause
there
and
not
do
my
usual
jump
out
of
the
seat,
like
I,
normally
do
at
half
past
10
every
Monday.
N
So
that's
right,
so
the
in
terms
of
the
links
to
the
housing.
Well,
obviously,
we've
got
a
good
housing
stock
with
lots
of
developments
in
the
pipeline
and
obviously
that
has
an
impact
on
on
community
cohesion
as
well,
and
we've
got
some
great
plans
around
the
housing
and
we're
delivering
new
housing
schemes
around
that.
So
again
it
is
linked,
but
it's
you
know,
because
we've
got
those
plans
in
place
and
they're
generally
working
as
intended.
D
N
That's
right,
yes,
and
these
wrinkles.
These
risks
also
link
across
to
our
key
performance
indicators
as
well,
and
so
we
can
see
that
you
know
if,
if
things
like
hate
incidents,
Etc
crime
rates
are
rising.
That
could
be
an
indicator
that
the
risk
is
about
to
happen
or
could
increase
in
prominence.
So
we
tend
to
make
that
quite
clear
when
we
do
risk
training
courses
or
we
develop
new
risks.
N
What
what
are
the
links
between
them
and
when
we
report
these
risks
to
the
directorates
as
councilor
Scopes
mentioned
earlier,
each
of
these
corporate
risks
go
through
the
directorate
management
team,
along
with
their
direct
level
risks
the
risks
get
reported
at
the
same
time
as
the
performance
indicators,
so
those
management
teams
can
see
the
full
picture
at
the
same
time,
and
so
performance
indicators
are
heading
in
the
wrong
direction.
Here.
Is
that
having
an
impact
on
the
risk
there?
M
Thank
you
just
back
on
the
housing
point
that
councilor
Burke
made
last
time.
I
talked
to
a
housing
officer.
There
was
around
five
and
a
half
thousand
people
on
band
a
for
Council
houses
and
I
and
I.
Just
think.
A
lot
of
our
residents
would
see
that
as
really
significant
major
issue,
and
certainly
in
my
inbox,
it's
the
biggest
issue.
I
I,
get
in
terms
of
people
really
struggling
for
affordable
quality
houses.
M
F
Thank
you.
My
question
is
around
the
climate
change
corporate
risk
Assurance
on
page
43
of
the
pack
I
mean.
F
Obviously
it's
a
journey
with
regards
to
having
the
carbon
footprint
from
Council
operations
to
net
Zero
by
2025
and
carbon
emissions
to
be
reduced
to
Net
Zero
by
2030
for
the
city,
I
mean
obviously,
you've
just
outlined
a
bit
of
activity
to
support
climate
mitigation,
adaptation
for
the
next
12
months
and
so
on,
but
in
along
this
journey,
especially
vis-a-vis,
the
council
footprint,
because
it's
coming,
you
know
it's
quite
imminent.
So
where
are
we
at?
With
regards
to
that?
Thank
you.
I
That's
just
as
well,
okay
and
so
we're
on
track,
I
think
to
meet
that
2025
Target
and
we
are
looking
at
developing
our
own
solar
Farms
and
a
lot
of
our
own
emissions
are
linked
to
how
we
buy
our
electricity.
I
Gas
is
a
much
bigger
challenge
how
we
get
our
buildings
off
gas,
but
we
have
because
we
secured
25
million
from
the
public
sector
decarbonization
scheme.
We
took
about
40
of
our
buildings
off
gas
last
year
and
we
got
further
funding
so
we're
doing
another
12..
So
we've
got
we're
going
on
a
journey
with
gas,
but
that's
definitely
harder
and
will
take
us
up
to
2030,
but
the
electricity
bit
I
think
we.
We
are
on
track
to
do
and
the
same
with
our
Fleet.
M
F
Sorry
cancel
out
because,
because
I'm
sure
considering
the
geopolitical
situation
currently
with
vis-a-vis
energy
and
also
the
impacts
of
climate
change,
it
is
quite
important
to
to
meet
those
targets
and
I'm
pleased.
We
are
thank
you.
I
E
Just
wondering
with
the
hours
in
the
building
and
so
on
so
on
I
should
have
asked
my
blood
in
office
said,
but
you
might
be
the
right
one.
Are
you
working
with
Lee
City
College,
because
the
new
people
who
are
training
us
the
builders?
Should
they
not
reverse
training?
The
way
they
building
house
and
what
put
in
are
you
working
at
League,
City.
I
College
and
I
can't
comment
on
sort
of
the
new
house
building
but
generally
across
the
council,
and
we
do
schemes
we
do
work
with
the
different
colleges
and
we're
looking
at
how
we
train
up
people
within
the
city
and
things
like
heat
pumps
or
solar,
and
so
I
can't
speak
directly
for
house
building.
But
I
would
expect
that
they
would
do
the
same
and
when
they're
letting
the
contracts,
they
will
be
looking
at
things
like
apprenticeships,
but
yeah.
It's
not
my
direct
area,
but
I
would
suspect
that
to
be
the
case.
F
Follow
up
to
that,
are
we
still
looking
at
solar
PV,
or
are
we
looking
at
other
options
as
well,
where
it
necessarily
doesn't
have
to
have
sunlight
and
you
can
still
get
the
the
functionality
of
that
I'm,
not
I'm
sure
it's
quite
expensive
compared
to
the
solar
PV,
but
is
that
in
the
pipeline
as
well
to
to
look
at
those
please.
I
We
at
the
moment
were
primarily
looking
at
solar
PV
with
the
potential
to
have
batteries
at
a
later
date,
because
Battery
Technology
is
still
quite
expensive
and
I.
Think
last
week
there's
been
some
changes
to
government's
policy
on
onshore
wind,
so
onshore
wind
has
not
been
possible,
not
not
been
easily
possible
over
the
last
few
years,
because
the
government
policy-
and
that
looks
to
be
changing
so
obviously
we'll
follow
that
up
and
see
what
that
means,
and
so
obviously
it's
having
the
balance
of
different
Technologies
would
be
ideal.
I
A
Thanks
Jay
I
mean
it
touches
on
one
of
them.
One
of
the
questions
I
had
was
around
the
probability
of
some
of
the
risks,
because
I
think
there's
some
I'll
bring
up
some
examples,
but
it
just
help
if
I
could
understand
how
they're
factored
it's
one
we
just
touched
on.
There
was
climate
change
as
a
risk
and
obviously
I
see
that's
down
as
possible
I'm
in
the
view,
probably
that
well
it
it.
In
my
view,
it'd
be
almost
certain
but
I'd
feel
a
risk
would
be
in
the
probable
category
on
that.
A
So,
for
instance,
improbable
we've
got
escalating
poverty
and
I'm
afraid
in
the
short
term,
I'd
probably
put
that
in
almost
certain
at
the
at
the
moment,
and
then
energy
price
increases
is
down
there
as
possible,
but
I
think
that
they
are
happening
so
I
I
just
wondered
whether
we
could
touch
on
some
of
those,
because
some
of
them
don't
necessarily
fit
in
with
with
where
I
think
they
are
and
I
I
understand
that
it,
maybe
it's
possible
that
it
will
cause
an
extreme
risk
to
to
the
city,
and
maybe
that's
where
the
the
factor
is
rather
than
what
it'll
happen.
N
That's
right,
the
the
scores
for
probability
and
impact
are
based
on
a
reasonable
worst
case
scenario.
So
some
of
the
risks
you
could
argue
that
they
could
be
higher,
but
because
we've
got
controls
in
place
to
manage
these
risks
and
deal
with
them.
That
tends
to
bring
the
probability
and
impact
down,
but,
as
I
mentioned
earlier
on,
some
of
the
ratings
have
increased
since
we
went
to
Executive
Board
in
July
and
energy
prices
and
the
budget
were
were
certainly.
N
Two
of
those
climate
change
is
a
is
an
interesting
one,
because
we
know
that
the
risk
is
getting
worse
but,
as
we
start
to
put
things
in
place
to
manage
that
risk,
it's
about
how
we,
how
we
sort
of
deal
with
it
rather
than
the
absolute
worst
case
scenario,
and
if
we
rate
the
risks
on
that
basis,
we
might
be
scared
mongering.
So
we
sort
of
adopt
this.
N
How
are
we
dealing
with
it
now
and
how
can
we
bring
the
risks
down
now,
but
I'll
take
those
comments
back
because
we
we're
updating
these
risks
constantly
and
we're
due
to
go
to
corporate
leadership
team
in
early
November,
so
I'll
feed
those
comments
back
about
double
checking
the
ratings
but,
like
I,
say,
they're,
constantly
being
checked
and
reviewed
the
more
controls
we've
got
in
place,
the
more
we
can
bring
the
the
risk
ratings
down,
but
it
is,
there
is
a
little
bit
of
subjectivity
around
it.
M
Thank
you
very
much.
Tim
councilor
Burke.
D
Thanks
chair
I,
don't
want
to
talk
about
climate
change.
Can
we
talk
about
the
escalate
impoverty
risk
now?
I
think
this
is
an
area
that
the
council
are
already
doing
lots
of
activity
to
try
and
mitigate.
However,
the
risks
are
very
much
out
of
our
control,
but
what
interests
me
in
everything
I've
read:
it's
it's
geared
out,
citizens
of
leads,
isn't
it
quite
rightly,
but
actually
Council
employees,
our
citizens
of
Leeds
and
with
the
cost
of
living
crisis.
D
It
strikes
me
that
several
and
I'm
being
conservative
employees
will
also
be
faced
with
poverty
and
and
Desperation,
and
just
wondered
if
there's
anything
in
place
or
anything
is
anything's
going
to
be
done
to
provide
some
support,
advice
or
anything
for
those
people
for
the
employees.
That's
my
first
question.
H
Yes,
I
can
thank
you,
counselor,
no
you're,
absolutely
right.
That
is
an
issue
and
a
concern
as
part
of
our
well-being
approach.
H
So
a
few
months
back,
we
did
launch
our
financial
well-being,
toolkit
and
advisory
video
that
was
available
for
all
of
our
staff
and
also
a
number
of
our
anchor
institutions
have
also
adopted
it
as
well
and
and
what
that
toolkit
and
advice
and
information
provides,
is
a
whole
range
of
very
practical
input
and
support
for
memsa's
staff
to
try
to
really
maximize
their
financial
position,
and
we
know
that
that's
received
quite
a
lot
of
positive
feedback
from
Members
staff
from
our
trade
unions,
which
is
really
positive.
H
In
addition
to
make
sure
that
we
are
supporting
staff,
we
may
have
those
types
of
challenges
that
you've
rightly
described.
Then,
of
course,
we
also
have
a
range
of
other
support
mechanisms
available.
So,
as
you
know,
we
do
have
our
employee
assistance
program
where
individuals
can
contact
for
confidential
advice
and
support,
and
that's
available
for
every
member
of
staff
and
their
dependents
as
well.
So
we're
confident
that
we
do
have
support
mechanisms
in
place,
but
obviously
we
just
need
to
carefully
monitor
those.
D
Thank
you.
That's
really
good
to
hear.
I
just
would
perhaps
like
to
know
that
when
people
are
experiencing
extreme
hardship,
then
that
can
lead
to
a
deterioration
in
mental
health
not
coming
to
work
escalate
in
absence.
So
perhaps
when
there's
any
discipline
or
grievance
procedures,
perhaps
that
could
be
looked
at
because
it's
not
in
isolation.
Is
it
there's
a
Synergy
between
the
two
and
that
my
second
question
that
was
me
telling
granny
how
to
cook
eggs?
Probably
so.
My
second
question
is
on
the
escalate
in
poverty.
D
There's
a
a
note
about
Community
committees
and
the
neighborhood
networks,
which
I
would
agree
with
completely.
Is
there
a
plan
to
perhaps
look
up
how
those
funds
are
used,
because
when
we
have
a
crisis,
perhaps
those
funds
that
are
available
need
to
be
more
targeted
at
the
people
who
are
in
the
greatest
need?
D
H
I
can
quickly
come
back
on
your
first
point:
counselor
you're,
absolutely
right.
So
so,
obviously,
if
individuals
are
suffering
periods
of
little
health
and
away
from
the
workplace,
obviously
we
will
want
to
support
with
them
work
with
them
under
the
absence
management
procedures.
H
But
you
obviously
right
that
we
do
spend
a
lot
of
time
Focus
very
much
on
the
reasons
why
individuals
are
unwell,
because,
as
you
write
this,
they
may
not
just
be
physical
ill
health,
it
could
certainly
be
other
anxieties,
so
mental
ill
health,
Financial
well-being
concerns
social
isolation,
a
whole
range
of
factors,
and
we
would
certainly
want
to
support
those
individuals
and
reflect
very
much
on
those
whole
range
of
different
factors
and
explore
that
with
the
individual
members
of
stuff
and
their
support.
M
Hey,
do
you
want
to
comment
on
the
other
question?
Tim,
okay,.
N
That's
right
in
terms
of
the
Community
funding,
that's
something
that
I'll
have
to
contact
the
director
about
find
out
how
those
funds
are
allocated
so
I'm
quite
happy
to
do
that
and
provide
a
response
to
you.
M
Thank
you
so
so
that
topic
is
probably
EHC
scrutiny
abroad.
I
think
it's
a
really
fair
point
and
I'm
happy
to
ensure
we
make
a
note
to
councilor
Harland
who's
executive
member
on
on
that
point,
but
it's
it's
very.
It's
very
fair
point.
A
very
big
concern,
I,
would
say.
D
Ordinarily,
I
think
it's
too
totally
up
to
community
committees
and
what
they
spend
on.
But
given
the
circumstances
we're
facing
I
think
there
should
be
not
a
direct
order,
but
a
more
of
a
steer,
a
steer
about
where
it.
You
know
how
we
can
support
people
yeah.
M
And
I
think
there'll
be
options
so
I
know
previously
we
did
the
the
covid
specific
funding
for
Community
Committee.
Clearly
it's
not
it's,
not
my
my
job
to
tell
cancer
what
to
do
Council
Chapman.
Do
you
want
to
comment
as
well.
L
You
know
just
briefly:
I
actually
managed
some
of
those
funds
that
come
through
the
household
support
fund
and
actually
got
to
be
very
careful.
It's
very
difficult
to
support
people
on
a
utility
basis,
food
fine,
you
can
do
it
through
the
food
banks.
Supporting
people
with
utility
bills
is
really
difficult,
and
it's
not
just
when
you
say
those
in
most
needs
knowing
who
is
in
most
need,
because
it's
not
just
people
on
benefits
and
it's.
How
do
you
identify
those?
L
We
struggle
a
lot
to
work
out
if
we're
doing
the
right
thing
for
the
right
people,
so
yeah
more
guidance,
and
that
will
be
helpful,
but
we
need
to
be
careful
about
not
being
too
targeted
and
then
cutting
other
people
out.
Yeah.
M
I
think
there's
a
wider
question
about
Council
level
accounts
of
funding,
but
without
getting
into
next
month's
debate
about
financial
planning,
I.
Think
we'll
we'll
move
on
from
that
specific
item.
Okay
Point's
well
made,
though,
does
anyone
else
want
to
speak
on
on
this
item?
M
No
okay.
So
thank
you
very
much
both
for
coming
really
appreciate
your
time.
That's
really
helpful
conversation
and
I
know
that
you've
made
a
note
about
how
I
was
in
escalating
poverty
and
climate
change
and
a
few
other
points
that
were
made,
which
will
I'm
sure
Becky
will
put
in
the
minutes.
So
that's
great
okay.
So
we'll
move
on
to
item
nine.
M
So
thank
you
very
much
Polly
for
coming
to
talk
to
us
today
and
I,
see
we've
got
to
Sonia
and
here
as
well.
So
can
you
introduce
yourself
as
well
both
of
you
and
as
as
always
assume,
we've
read
the
report,
but
if
there's
anything
in
particular,
you
want
to
draw
out
please
I,
like
that.
Thank
you.
I
So
I'm
just
gonna
give
a
very
quick
overview
of
where
we're
at
so
we
came
to
scrutiny
back
in
February
and
at
the
point
we
came,
then
we
were
really
clear
that
actually
we
knew
there
was
a
lot
of
work
to
do
on
performance,
and
so
since
then,
we've
seen
a
reduction
in
call
waiting
time
for
customers
of
about
three
minutes.
We've
also
seen
customer
satisfaction
starting
to
be
regularly
measured
at
80
and
also
customer
satisfaction
for
wait
times
has
actually
also
improved
over
that
period.
I
We've
worked
on
three
key
areas
so
operationally
the
big
Focus
has
really
been
about
recruitment,
we're
in
a
really
challenging
time
in
terms
of
actually
being
able
to
recruit.
However,
we
have
managed
to
increase
the
workforce
by
20,
the
equivalent
of
23
ftes
by
the
end
of
August
I.
Think
we
do
need
to
know
that
that
doesn't
mean
performance
from
those
23.
Ftes
is
necessary
where
it
needs
to
be
because
we've
still
got
to
go
through
a
training
program
with
those
staff,
and
obviously
they
take
time
to
get
fully
up
to
speed.
I
So
there
will
be
a
site
lagging
until
we
get
that
full
benefit
from
those
additional
staff.
We've
also
had
support
from
the
planning
Forum
to
help
us
improve
our
longer
term
planning
function
and
also
to
make
us
really
kind
of
much
more
data
driven
as
an
organization.
We
have
a
wealth
of
data.
Sometimes
it's
easy
to
become
a
bit
inundated
with
it,
so
we're
trying
to
use
that
in
a
much
more
focused
way
and
using
that
a
lot
to
focus
on
coaching
and
how
we
really
work
with
staff
and
work.
I
When
you
know
things
like
how
they're
dealing
with
difficult
calls,
but
also
on
the
positive
looking
at
the
reward
and
recognitions
they're
trying
to
make
the
contact
center
a
place
where
people
really
want
to
come
and
work
and
where
there's
a
really
positive
environment
and
then
just
moving
on
from
kind
of
the
more
operational
things
to
the
transformation.
So
we've
seen
some
positive,
so
the
registrar
forms
have
now
all
gone
live,
so
in
August
we
saw
just
under
a
thousand
events
actually
being
registered
online.
I
So
that's
calls
that
were
avoided
to
the
contact
center,
where
people
were
happy
to
do
that
at
the
moment,
we've
done
no
promotion
of
those
forms,
so
that's
just
naturally
people
going
to
the
website
and
finding
it
easily
and
there's
obviously
follow-up
work.
Now
we
know
that's
all
working
efficiently
to
actually
do
that
and
start
to
promote
it,
and
we
also
have
seen
a
similar
sort
of
trend
with
waste
where
we
did
a
lot
of
work
about.
I
Actually
how
do
people
go
through
the
Journey
when
they
want
to
report
things
where
there
wasn't
Clarity,
where
we
were
giving
messages
that
were
creating
additional
calls
and
again,
we've
seen
a
good
reduction
in
number
of
calls
for
Waste
we've
seen
a
good
uptake
in
terms
of
the
use
of
online
forms,
and
last
time
we
came
to
scrutiny,
we
talked
about
the
landlord
form
that
we'd
introduced
so
Pete
we
were
saying
to
landlords.
They
had
to
use
the
council
tax
a
specific
form.
I
I
October
labor
is
a
much
greater,
automated
automation
of
council
tax,
which
will
start
to
see
a
reduction,
probably
about
10
and
a
half
thousand
calls
which
again
will
allow
us
to
move
staff
onto
other
lines
and
start
to
really
bring
down
those
wait
times
and
then
just
looking
kind
of
I
suppose
longer
term.
We
are
looking
at
a
new
telephony
solution
and
our
contract
comes
to
an
end.
So
we
have
to
do
that.
I
And
then
the
last
strand
is
really
that
service
liaison.
So
the
contact
center
we've
always
said,
is
a
barometer
for
how
the
council's
Performing
and
so
actually
strengthening
that
relationship
with
all
the
different
surfaces.
Providing
feedback
on
what's
happening
with
their
calls
has
been
a
really
key
focus
and
also
the
reflection
of
when
we
communicate
with
customers
when
we
proactively
communicate-
and
we've
heard
a
bit
about
it
this
morning
with
elections.
If
we
get
that
message
in
wrong,
the
contact
center
is
the
one
that
receives
those
calls.
I
So
actually,
there's
been
more
Focus
about
starting
to
look
at
those
Mass
mail
outs
and
getting
corporate
comms
colleagues
involved,
making
sure
the
kind
of
level
of
English
we're
using
is
as
clear
as
it
can
be.
I
think
one
thing
just
to
say
to
underpin
all
of
this.
With,
with
all
the
will
in
the
world,
things
change
very
quickly
and
contact
center
environment
and
we
can
plan.
I
So
we
can
plan
for
things
like
the
council
tax
Peaks
that
we
see
every
year
year
and
year
out,
and
we
should
plan
for
those
in
school
admissions
and
things
like
that,
but
things
like,
for
example,
the
council
tax
rebate.
You
know
that
was
something
that
came
quite
late
in
the
day,
the
150
pounds,
and
we
have
to
deal
with
that.
I
Every
staff
can
deal
with
every
call
and
so
a
contact,
a
contact
center
does
have
to
be
quite
flexible
and
so
I
think
it's
just
worth.
Setting
that
context
of
you
know,
we
we've
got
a
journey,
we
know
what
we're
doing
we're
planning,
but
there
will
always
be
these
things
that
come
from
nowhere,
that
we
also
have
to
be
able
to
react
to
that's
just
a
summary
really
of
the
last
six
or
seven
months.
M
Okay,
thanks
very
much
probably
I,
just
think
it's
worth
just
talking
about
the
history.
So
obviously
you
came
like
last
year
and
then
you
came
in
February
and
you're
here
again
today
and
I
want
to
put
a
record
there.
So
I
appreciate
honestly
you've
given
to
the
board
so
recognizing
that
we
weren't,
where
we
wanted
to
be
in
an
improvement
journey
and
I
think
it's
important
to
recognize.
There
is
a
moving
Visa
thanks
to
you
and
the
team.
I
also
think
it's
quite
interesting.
M
Just
thinking
back
to
the
last
item,
what
you
said
about
welfare
demand
and
how
was
talking
about
escalating
poverty
and
I
think
it's
important
to
make
sure
we're
all
talking
to
each
other
and
that
sort
of
information
that
you're
getting
on
the
front
line
as
it
were,
gets
fed
back
to
those
of
us
who
sit
more
in
the
in
the
center
as
it
were
the
Hub,
where
we're
less
less
on
the
on
the
coal
face.
E
Thanks,
it's
not
really
for
you
this
one,
but
it's
interesting.
You
mentioned
that
adult
social
care,
I
I
had
a
report
from
a
couple
of
members
of
the
public
about
someone
who
was
possibly
at
risk
themselves
and
various
other
things.
So
I
rang
I
asked
one
of
the
staff
in
the
office
to
ring
adult
social
care
and
they
were
told
you
have
to
ring
the
contact
center
when
I
rang
one
of
the
Deputy
directors
I
was
told
similarly
to
ring
the
contact
center.
E
I
I
didn't
have
the
requisite
information
to
actually
pass
on
to
them
and
I.
Just
wonder
if
the
lodge
it's:
it's
not
for
you,
just
just
making
a
point:
the
logic
of
asking
members
of
the
public
to
ring
up
a
contact
center
who
won't
have
the
requisite
knowledge
anyway,
other
than
to
direct
it
to
where
it
should
be
directed
to,
and
what
actually
happens
if
people
are
kept
waiting.
Five,
ten
minutes
on
the
phone
and
in
the
end
they
basically
give
up
it's
a
comment.
E
It's
it's
got
nothing
to
do
with
the
call
center
in
itself,
but
strikes
me
as
being
a
rather
strange
policy
decision
to
put
those
things
through
to
a
contact
center.
I
So
I
suppose
we
would
one
thing:
the
adult
social
care
streets
is
a
high
priority
line,
so
it
should
be
answered
within
two
minutes
for
the
exact
reason
because
of
the
sensitivity
the
staff
are
well
trained,
so
they
go
through
a
much
more
detailed
program,
so
staff
are
specialized
in
certain
areas
and
those
that
have
adult
social
care
or
children.
Social
care
will
be
trained
to
a
much
greater
extent.
They
capture
the
information
they
have,
that
relationship
with
the
back
office
and
so
I
suppose.
I
C
Thanks
Polly
now,
I
think
that
you
you've
you've
covered
all
of
that.
I
do
think
that
the
feedback
that
we
get
particularly
on
the
adult
social
care
line
is
very
good.
The
staff
are
trained
and
to
deal
with
the
sort
of
contact
that
comes
in
and
know
what
questions
to
ask,
and
they
do
have
that
relationship
with
the
back
office.
But
if
there,
if
there
are
any
concerns,
please
send
them
through
to
me
and
I'll
make
sure
that
they're
looked
into.
E
E
I
So
so
we
can,
we
can
ident.
We
can
monitor
the
waiting
time
for
every
single,
solitary
line
so
because
people
either
ring
a
different
number
or
they
use
the
the
push
buttons
to
get
through.
So
you
can
literally
break
down
and
work
out
the
adult
social
care.
So
that's
how
we
know
that
we
are
hitting
the
two
minute
wait
time
for
that.
E
I
Yeah,
no,
so
there
is
a
human
being
at
the
end
of
it
that
answers
it
because,
like
you
say
anything,
that's
safeguarding
is,
is
absolutely
critical,
which
is
why
so
I
think
it's
registrars
when
it's
focused
on
sort
of
deaths,
adult
social
care
and
children.
Social
care
are
the
lines
that
will
always
get
priority
because
of
what
they're
dealing
with,
which
is.
M
Probably,
could
you
search
a
similar
chart
to
this
for
adult
social
care,
because
I
think
that'd
be
really
helpful
for
the
board
to
understand
how
how
different
it
is
in
terms
of
visually,
seeing
that,
if
that's
okay
and
it
might
might
be
sure,
councilor
Flynn
him
right
now,
but
hopefully,
hopefully
it
will.
Okay,
councilor
Richards.
K
Thank
you
very
much
risk
of
showing
my
ignorance
once
more.
In
this
circumstance,
the
chart
shows
quite
rightly,
that
there
has
been
a
decrease
in
the
waiting
times,
which
is
great
and
shows
you
know
whatever
you're
doing
is
working.
K
K
I
So
I
don't
think
we'd
want
to
increase
the
number
of
emails,
but
you're
right
in
terms
of
digital
contact.
Emails
can
actually
be
quite
inefficient
because
people
email
they
don't
give
you
the
right
information.
So
you
end
up
with
the
back
and
forth,
which
is
why
we've
introduced
things
like
the
landlord
form,
because
it
means
that
people
are
coming
in
with
all
the
information
it
gets
processed,
and
you
don't
have
this
kind
of
back
and
forth
that
we
were
having
so
actually
emails
aren't
necessarily
the
most
efficient
way.
I
What
is
more
efficient
is
when
actually
we've
got
online
forms,
so
things
like
the
waste
online
forms,
the
registrar
ones
I
referenced
earlier,
so
people
put
in
the
information
and
they
actually
book
their
appointments.
So
they
get
an
outcome
straight
away.
So
that's
where
we're
driving
to
so
I,
don't
know
Andrew.
If
you
want
to
say
any
more
about
the
sort
of
digital
Journey
side.
E
Yeah
thanks
Polly
it's
about
getting
structured
content.
So,
as
Polly
said
it's
getting
to
the
actual
point
of
why
the
person's
contacting
us
the
danger
with
email
is,
it
can
be,
there's
no
context
in
that.
So
all
the
things
we're
doing
around
the
forms
things
we're
doing
around
the
chatbot
is
to
push
people
to
a
specific
point.
E
It's
much
more
efficient
for
us
to
handle.
I
can
see
councilor
Flynn.
K
You
want
to
come
back,
I
had
to
come
back
on
that,
because
I
totally
understand
that
you
know
move
towards
that,
because
better
connectivity,
as
we
keep
saying,
is
the
way
forward.
My
concern,
and
it
is
raised
by
residents-
is
the
fact
that
they
would
love
to
use
that,
but
the
response
time
isn't
necessarily
as
quick
as
they
would
wish,
and
that
then
forces
the
issue
of
the
other
ones,
which
is
why
you
don't
see
the
increase
proportionately
of
usage
in
that
way,
and
it's
interesting.
It's
not
just
coming
from
residence.
K
Just
you
know
I'm
pleased
to
hear
that
there
is
going
to
be
further
work
on
this,
because
you
know
people
will
not
use
the
system
unless
they're
confident
it
will
work.
So
what
they
do.
Then,
of
course,
is
they
email
me
and
then
I
go
around
that
way
and
that's
they.
It's
proven
that
the
operatives
themselves
prefer
it
at
the
moment,
because
at
the
moment,
they're
getting
better
information
more
quickly
from
me,
queen
of
the
bins
and
than
it
is
through
the
system,
so
I'm
just
wondering
how
we
can
break
that
better.
M
Thanks
for
that,
Council
Richard
I
hope
that
name
doesn't
stick
for
you.
We've
raised
the
issue
of
forms
coming
back
at
previous
broad
meetings
because
I
agree.
That's
a
really
important
question.
I'll
pass
back
to
Polly.
I
So
I
think
Stars
example.
That's
the
ideal
way
for
a
form
to
work,
because
basically
the
customer
actually
gets
what
they
were
contacting
for
then
and
there
so
they
make
their
appointment.
They
get
their
date,
they
get
the
time
they
get
the
certificate
whatever
it
is.
They
come
on
to
they
get
the
outcome
and
and
I
think
some
of
the
sort
of
earlier
forms
that
were
created
were
more
an
input
in
and
then
we
need
to
integrate
with
the
back
office
system.
So
you
can
get
that
same
feedback.
I
It
will
take
time.
In
all
honesty,
we
have
got
such
a
quantity
of
Legacy
systems,
some
of
which
aren't
that
easy
to
integrate
with
what
we
have
tried
to
do
with
waste.
So
when
we
went
through
the
research
and
did
the
user
Journey,
there
was
actually
some
sort
of
misinformation,
so
it
would
say
things
like
you
know.
Somebody
will
get
back
in
touch
with
you
in
20
in
two
days.
Well,
that
was
never
happening.
It
was
never
going
to
happen
with
the
quantity.
I
So,
actually,
we've
changed
the
messaging,
so
actually
the
what
they
get
told
as
a
member
of
the
public
is
accurate.
So
you
know,
and
it
tells
them
about
leaving
out
the
bin.
It
tells
them
you
know.
If
they
leave.
If
they've
been
doesn't
get
collected,
they
can
leave
additional
back.
So
we've
we've
tried
to
get
it
to
the
point
where
we
are
being
really
honest
with
the
public
about
what
will
happen,
and
it
then
prevents
that
additional
call
cycle
and
it's
really
difficult
to
do.
I
What
you're
saying
in
terms
of
you
know,
get
that
message
directly
to
the
operative
on
on
the
wagon
I.
Don't
I,
don't
think
we're
there
I'm,
not
sure
whether
we
will
get
there,
but
we
are
trying
to
make
that
process
much
quicker
and
Slicker
and
just
be
much
more
transparent,
which
I
think
is
then
stops
that
call
that
secondary
call
so,
and
that
is
why
we've
seen
the
reduction
I
think
in
waste
waste
calls.
J
Yeah
and
just
to
add
to
what
Polly
and
sunny
and
the
team
have
said
about
that,
I
think
the
the
issue
really
is
about
moving
to
more
digital
access
for
residents
as
and
not
necessarily
email,
because
email's
not
instant.
There
ain't
somebody
sat
there
waiting
for
an
email
to
paint
so
that
they
they
can
then
answer
it.
J
You
know
it.
It
has
to
then
go
into
the
at
the
inbox
of
the
administration
and
be
then
dealt
with
in
in
that
way,
whereas
if
we
move
and
under
please
keep
calm
counselor
Flynn,
but
if
we
move
to
Mar
digital
Robotics-
and
you
know
an
AI
in
terms
of
responding
on
the
web
and
being
able
to
self-serve
your
you
know,
if
you
can
I'm
not
on
about
closing
channels
down.
J
If
that
is
not,
you
know
a
route
that
you
want
to
take,
and
you
can
you
can
actually
take
the
routes
as
well,
but
you
know
to
have
that
as
an
option
for
other
people
that
can
go
directly
to
that
would
be
useful.
It'd
be
certainly
useful,
I
think
sometimes
as
a
world
counselor
when
people
contact
us
as
councilor
Richards
has
said
that
maybe
then
I
could
go
on
it
and
do
the
work.
J
You
know
if
other
people
can't,
but
you
know,
as
opposed
to
sending
emails
and
then
trying
to
ring
officers
yourself
and
and
deal
with
it
in
that
way,
I
think
there
are
there
a
myriad
of
options
in
front
of
us
about.
J
You
know
the
transformation,
that's
ongoing,
with
contact
with
the
council
and
how
we're
able
to
do
it.
You
know,
including
you
know,
the
artificial
intelligence
that
we
have
around
all
our
devices
in
our
homes.
You
know
and
not
just
slimming
it
limiting
it
to
your
laptop
and
or
your
telephone
I
think
would
be
really
good.
E
Thanks
Debbie
I
I
know
all
the
systems
we've
got
are
ancient
a
bit
like
myself,
but
what?
What
terrifies
me
this
mention
of
robots,
because
but
by
definition,
it's
a
robot
and
if
you
ever
check
the
council
website
the
online
and
stuff
it's
I
know
what
I'm
looking
for
and
quite
often
I
can't
find
it
God
knows
how
the
average
member
of
the
public
does
it
there's
nothing
more
annoying.
E
When
you
you
try
to
to
chat,
live
chats
and
some
trustpod
comes
on
called
Mickey
or
Arthur
or
whatever
and
hasn't
got
a
clue.
What
you're
talking
about
and
eventually
you
disappear.
Well,
the
USD
disappear
somewhere
I.
It
just
drives
me
off
the
wall.
What
I
want
to
be
absolutely
certain
of
that?
Whatever
systems
we
introduce,
there's
a
human
being
at
some
stage
in
the
system
that
can
answer
what
you
bring
up
about
and
and
that
you
know
and
I'm
not
confident.
M
K
Thank
you
for
that.
I've
seen
another
side
of
councilor
Flynn
this
afternoon,
yeah
I,
take
the
points
entirely.
I
agree
with
you,
I,
don't
think.
Email
is
necessarily
the
best
way
forward
in
there.
It
is
I'm
going
to
say
it
again
about
connectivity,
because
all
that
happens
with
me
doing.
K
That
is
that
I
do
do
that
and
I'm
very
fortunate
in
the
team
leaders
that
work
in
my
area,
because
they
do
respond
because
they
know
I
only
put
through
things
which
are
appropriate
and
relevant
and
immediate,
and
that
tends
to
work
so,
in
other
words,
I'm
doing
what
the
system
should
be
doing,
which
is
making
that
connection,
because
all
that
has
to
happen
is
my
little
head
and
I'm,
not
an
I.T
person,
but
is
that
that
online
form
should
go
straight
to
the
operatives
who
are
working
in
that
area
and
if
they
are
working
in
that
area
and
a
resident
in
one
place
tells
them
that
then
they're
in
the
area
and
in
a
position
to
do
something
about
it
or
at
least
contact
their
team
needed
to
say
this
is
how
we
do
it
and
that's
that's
all.
K
That's
needed
really
isn't
it.
You
are
right,
it
is
a
journey.
It
is
a
digital
one,
hopefully
not
one.
That
will
impact
too
much
others
in
that
way,
but
actually
make
it
better
but
I.
Think
again,
you
will
not
get
people
using
those
forms
unless
they
get
response
and
I
agree
with
you
about
managing
expectations
too.
M
B
Thank
you
just
just
to
pick
up
on
some
of
the
discussion
so
far,
I
hope
there
is
around
the
email,
there's
a
distinction
between
an
email
from
an
elected
member
versus
an
email
from
a
member
of
the
publisher,
because
I'd
expect
members
emails
to
be
picked
up
and
and
dealt
with
and,
for
example,
adult
social
care,
counselor
Flynn
we've
got
a
duty
inbox,
which
I
I'd,
use
and
I
find
that's
really
efficient,
actually
for
reporting
things
rather
than
bringing
it
ringing
a
call
center.
B
So
on
to
the
things
I
was
going
to
talk
about
organic
Titan
is
something
councilor.
Flynn
said
about
the
the
website.
I
get
comments,
it's
very
difficult
to
find
the
appropriate
telephone
number
now.
I
totally
understand
that
we're
looking
at
encourage
the
user
digital.
However,
some
people
do
prefer
that
telephone
number
and
and
I
agree
with
them.
When
I've
looked,
you
think
well
either
right,
there's
not
a
telephone
number
for
this
department.
So
perhaps
that's
something
we
can
look
at
or
perhaps
that
is
a
deliberate
strategy.
B
B
Exec
board
about
a
recruitment
fee
freeze
is
that
affecting
will
that
be
affecting
the
call
center,
or
is
that
deemed,
as
one
of
the
exceptions
for
operational
things
and
then
again,
I
think
it's
signing
a
council
Richard's,
particularly
on
bins,
I,
think
people
do
lose
confidence
when
you
know
they
come
to
us
as
members
when
they
said
they've
reported
it
twice
and
it
still
hasn't
been
done
and
I
have
asked
my
local
team
leaders
and
and
the
exec
member
for
some
statistics
on
how
many
unresolved
collections
that
are
done,
because
I
think
she's
right
that
the
confidence
is
undermined
and
it
becomes
a
workload
for
us.
B
I
See
just
I
suppose
working
through
the
the
different
questions,
so
in
terms
of
the
telephone
number,
we
aren't
trying
to
make
it
so
prominent,
because
if
people
are
going
on
the
website
and
they've
got
the
capability
to
do
that,
then
obviously
we're
keen
that
they
do
use
alternative
methods.
However,
we
haven't
got
to
the
level
of
Amazon
where
you
need
a
degree
in
computer
science
to
find
it.
I
So
it's
meant
to
be
a
kind
of
midpoint,
but
we
aren't
I,
don't
think,
there's
an
intention
to
make
it
easier,
because
actually
you
know
some
of
the
ways
literally.
You
ring
a
customer
service
up,
but
they
will
literally
do
the
same
thing
as
you
do
on
the
the
internet.
I
Think
if
you
also
just
think
about
what
we
said
earlier
about
the
con,
the
council
tax
scheme,
we
think
that
will
free
up
about
five
ftes,
so
in
terms
of
sort
of
Staff
leaving
and
things
that
gives
us
a
bit
of
flexibility
as
well,
and
so
we
I
suppose
take
it
and
have
a
look
at
it.
As
it
comes
I
think,
we've
been
really
clear
that
actually,
the
contact
center
is
one
of
our
key
priorities,
because
it
is
Central
to
the
whole
function
of
the
council.
I
It's
not
just
one
Central
function,
it's
it's
helping
everything
to
work
well
and
so
we'd
have
to
take
a
decision
at
the
time,
but
I
don't
think
we'll
be
rushing
to
keep
increasing
figures,
because
I
think
we
are
where
we
need
to
be
now
and
yeah
the
the
last
one's
difficult,
because
it's
obviously
related
more
I
suppose
to
the
the
bin
service.
I
We
do
work
with
them
closely,
like
I,
said
about
the
service
liaison
and
looking
at
the
issues
and
and
drawing
out
kind
of
common
issues
and
and
working
with
that
service,
but
I
suppose,
fundamentally,
the
contact
center
won't
resolve
that
I,
don't
know
son.
If
there's
anything
you
want
to
add
from
a
waste
there's
not
I,
don't
think
there
probably
is
much
more
to
say.
C
No
nothing
modified
on
the
west
side
of
things,
but
just
wants
to
use
the
opportunity
just
to
respond
further
to
councilor
Richard's
Point
around
the
email
side
of
things.
You
reference
the
council
tax
automation
project,
that's
going
to
have
a
very
big
impact
on
on
the
on
the
contact
center,
because
we
get
a
lot
of
emails
about
council
tax
and
that
that
project
will
deal
with
about
a
dozen
different
topics
so
that
connectivity
that
cancer
Richard
was
talking
about
there.
There
will
be
much
improved
when,
when
that
lands.
J
Yeah
can
I
just
add
also
about
Council
Richie's
comment
about
counselor
emails
being
dealt
with
in
a
different
way.
I
think
that
in
terms
of
counselor
emails,
we
have
dedicated
in
boxes
to
Center
on
all
the
different
services.
So
if,
if
you
feel
that
that
may
need
refreshing
for
all
councilors,
then
maybe
that's
something
we
could
do
as
well,
because
all
services
should
have
those
dedicated
inboxes.
M
Thank
you,
councilor
Cooper,
just
on
councilor
Richie's
point
about
the
number
of
staff
I
think
it
and
this
the
recruitment
phase.
I
think
it'd
be
the
view
of
this
board
and
anyone
can
correct
me
if
I'm
wrong.
That
I
think
the
number
of
people
in
the
call
center
is
is
a
priority
and
because
of
attrition,
they
believe
in
I.
Think
it's
important
to
keep
really
strong
Focus
for
that
and
we
feel
like
it
needs
to
be
there
now
Council
Richard.
Do
you
want
to
go
back
on
any
of
your
questions?
F
Yeah,
thank
you
I.
Think.
Excuse
me
part
of
what
I
wanted
to
ask
was
covered
by
Council
Richardson
councilor
Cooper
anyway,
but
I'll
just
go
back
to
that
artificial
intelligence
and
whatever
I
think
it's
really
important
important.
We've
moved
a
long
way
from
the
from
PCS
and
laptops
and
tablets
and
now
on
to
mobile
phones,
I,
think
an
app
and-
and
we've
talked
about
it
before
as
well
a
few
years
ago.
F
I
think
a
user-friendly
app
would
be
really
really
helpful
in
terms
of,
and
also
getting
help
of,
the
artificial
intelligence
as
well,
because
this
can
actually
help
you
sign
posts
to
to
specific
departments
and
whatever
I
I
I
think
you
know
looking
at
some
of
the
examples.
F
For
example,
you
know
the
quality
engaging
with
the
police,
for
example
101,
service
and
stuff
like
that,
because
with
this
part
of
the
complaints
that
I'm
getting
sometimes
is,
is
from
people
who
have
been
in
touch
with,
for
example,
you
know
reporting
the
noise
or
antisocial,
behavior
and
stuff
like
that,
and
they
can't
find
any
records
of
those
calls.
But
the
good
thing
about
these
online
chats
is
that
you
can
actually
obtain
your
transcript
and
so
on
as
well.
F
So
it's
just
making
it
more
user
friendly
for
people,
because
lots
and
lots
of
people
are
using
phones
rather
than
their
computers
and
so
on.
So
what
sort
of
work
are
we
doing
in
terms
of
investing
into
new
apps,
more
user-friendly,
apps
and
also
artificial
intelligence?
I've
greatly
welcome.
I
E
Yeah
I'm,
actually
in
training
this
morning
on
powerapps,
which
is
part
of
the
Microsoft
licensing
stack.
So
we
are
looking
to
start
deploying
apps
at
PACE
and
as
part
of
the
procurement
of
the
new
phone
system
built
into
that
procurement,
which
will
be
a
cloud
system
we
are
looking
at.
You
know
how
you
render
that
on
a
mobile
phone
and
how
you'd
be
able
to
make
that
much
more
user-friendly,
there's
AI
built
into
it
or
will
be
built
into,
and
we
select
a
product
so
we're
actually
moving
a
pace
on
that
foreign.
L
I'm
sure
the
answer
to
this
is
yes,
but
do
we
have
the
mechanisms
to
check
how
many
of
these
Farms
have
been
completed
by
user
and
then
how
quickly
it
takes
to
resolve
them?
So
do
we
have
a
time
thing
that
says
you
know,
I,
don't
know
say
I
reported
something
today
and
for
some
reason
it
didn't
get
fixed
immediately
would
be
three
months
down
the
line
be
able
to
see
a
Time
banding
to
say
how
long
my
my
ask
has
been
sitting
in
the
system.
I
So
I
think
we
would
have
to
look
at
it
with
each
service
because
when
the
forms
are
done
so,
for
example,
they
would
go
to
the
not
picking
on
waste,
they
go
to
the
waste
service
and
they
complete
them.
So
it's
not
something
that
that
is
sort
of
built
into
the
process
at
the
minute,
because-
and
it's
all
this
link
back
to
the
Legacy
system.
I
So
whereas
registrars
is
a
complete
contrast
where
it's
all
done
within,
because
it's
been
designed
recently,
it's
modern
it's
up
to
date,
whereas
something
like
the
waste
we've
got
the
waste
system
where
all
the
bin
roots
are
and
things,
and
it
has
to
link
back
to
you.
You
can't
get
that
automatic
update,
so
you'd
have
to
go
back
to
the
bins
the
way
service
and
they
would
have
to
provide
that
update
and
that
would
be
true,
I
think
on
probably
a
lot
of
the
forms.
I
So
it's
the
more
modern
ones
that
are
coming
through
we're
doing
it
so
that
you
raise
the
form
you
get
your
outcome,
and
so
you
get
an
automatic
close
down
then
and
there
or
you,
whereas
some
of
the
older
ones
I
think
that's
not
the
case.
So
it's
harder
to
do
that.
Reporting,
I,
don't
know
Sonia
or
Andrew.
If
you
want
to
add
any
more
on
that.
C
The
only
thing
I
just
started
Polly
is
that
with
the
council
tax
automation
project,
this
this
level
of
detail
will
will
be
available.
We
will
be
able
to
report
how
many
forms
have
been
completed
for
direct
debit,
for
example
all
of
the
different
areas
so
yeah
we
can
give
a
shorts
on
that
project.
L
L
Do
you
see
what
do
you
see
what
I
mean
it's
it's,
we
might
think
they've
got
they've
come
in
on
ways
and
I
understand,
there's
the
Legacy
systems
and
it
might
take
a
long
time
to
get
there,
but
someone's
reported
a
waste
problem.
They
haven't
got
an
immediate
resolution
because
you
can't
immediately
get
the
van
to
you
know
the
truck
to
go
back
out
and
it's
been
that's
been
missed.
So
how
do
we
know
that
they
are
happy
with
the
resolution
that
they
got.
I
It's
it's
not
an
ideal
answer,
but
I
think
you'd
have
to
look
at
waste
performance
in
terms
of
you
know,
number
of
bins
emptied.
You
know
number
of
bins
missed,
and
that
would
be
your
indicator
of
customer
satisfaction
with
the
waste
surface
and
how
that's,
comparing
year
on
year,
rather
than
necessarily
individual
resolution,
I
think
waste
I
can't
can't
speak
for
Waste.
I
Obviously
we
deal
with
lots
of
different
services,
but
I
suspect
that
waste
will
monitor
the
number
of
forms
coming
in
and
how
they're
resolved,
but
I
can't
I
can't
promise
that
I'd
have
to
go
back
and
double
check
with
the
service
and
feedback
to
you,
and
obviously
that's
only
one
service
out
of
you
know
lots
of
them
that
are
having
the
same
same
challenges,
foreign.
L
M
Were
you
happy
with
this
with
the
service
on
it?
Just
like
you
do
on
your
your
at
the
end
of
your
telephone
or
lots
of
people
on
your.
You
know.
If
you
put
your
phone
number
in,
you
might
get
a
text
message
saying
where
you
have
today's
service,
which
is
what
other
people
do
so
I.
Think
I.
Think
that's
that's
a
fair
point,
just
just
one
other
question
from
me
is
I.
M
Guess
a
lot
of
what
we're
doing
is
really
requires
IDs
input,
so
the
computer
teams
input
and
says
just
a
question
on:
do
you
believe
that
they're
giving
this
enough
focus
and
enough
resource
on
on
this
topic
and
I
know
it's
a
big
Topic
in
lots
of
projects,
but
is
it
moving
at
the
pace
that
you
want
to
see.
I
And
we've
got
Leonardo
as
the
chief
digital
officer
sits
on
the
the
board
and
we're
working.
You
know
as
a
project
team,
it
all
falls
within
the
director
of
resources
re-net
and
which
was
one
of
the
reasons
that
it
was
moved
in
order
to
get
that
Focus
from
IDs.
So
yes,
I
think
what
would
be
the
answer
to
that
question?.
J
Can
I
I
can
I
just
add
to
that
as
the
exec
Bard
member
for
his
asses
and
Digital
Services
also
comes
under
my
portfolio.
So
I'm
well
aware
of
the
priority
that
the
contact
Center's
given
through
RDS
and
I'd
like
to
just
reassure
The
Bard
that
that
will
remain
as
well.
M
Thank
you,
councilor
Cooper,
good
I.
Think
we've
had
a
really
good
debate
and
I
think
everyone's
who's
wanted
to
talk,
has
had
the
chance
to
so.
Thank
you
for
coming
today.
I
really
appreciate
it.
It's
been
really
helpful
again.
I.
Thank
you
for
the
progress
you
and
the
team
have
made
over
the
last
few
months
and
I'm
sure
we'll
continue
to
do
so.
Okay,
so
we're
going
to
move
on
to
item
10
now,
which
is
the
work
program.
M
There's
are
there
any
any
comments?
I
think
I
can't
ask
that
start
with
councilor
Chapman,
because
she
made
a
comment
in
the
pre-meeting.
If
you
want
to
raise
that
Council
Chapman.
L
We've
we've
massively
overrun
the
meeting
and
we
haven't
done
probably
not
done
Justice
to
the
other
agenda
items
as
a
result,
I
just
if
we
can't
move
either
the
shared
Prosperity
fund
and
I
understand
that
you've
explained
that
that's
because
it's
going
to
the
exact
board
after
it's
come
to
us
and
these
2023
can't
come
any
earlier,
then
is
it
a
way
of
combining
the
Financial,
Health
monitoring
and
the
medium
term
Financial
strategy?
So
it's
not
two
separate
purpose,
it's
all
in
one,
because
actually
it's
the
same.
M
Yes,
thank
you
for
that
yeah.
As
I
said
in
a
pre-making.
Obviously,
there's
been
I
wanted
one
of
those
items
November
in
in
this
meeting,
so
we
could
have
discussed
it
now,
but
I've
definitely
talked
to
Richard,
Ellis
and
Victoria
about
where
we
can
group
those
two
together,
I
think
Financial
Health
is
intrinsically
linked
to
your
medium
plan,
because
if
you
haven't
got
good
health
now
you
can't
have
a
good,
medium
term
plan
here.
That's
it
thanks
for
that.
Council
Chapman,
councilor,
Flynn.
E
It's
linked
actually
to
what
Jones
just
said.
Absolutely
no
problem
at
all
about
linking
the
two,
but
will
it
be
a
look
at
the
October
executive
board
paper
or
a
look
at
the
at
sort
of
future
things
in
the
sense
that
all
business
as
usual
and
service
review
savings
should
now
be
going
to
all
of
the
security
boards.
E
Basically,
and
while
there
won't
be
that
many
I
would
think
in
the
current
year,
because
they're
still
indicating
a
balance
budget,
even
though
I
think
there's
a
12
million
pound
Gap
been
identified
over
the
medium
term.
Well,
that's
a
five-year
period
now
and
we're
talking
about
180,
odd
million,
pound,
Gap
I
think
we.
We
need
to
see
the
BAU
and
service
review
savings
by
directorate
as
part
of
the
papers.
For
this
particular
meeting
and
I
noticed
in
in
the
latest
executive
board
meetings.
They've
got
yet
another
heading
which
is
efficiency.
M
Well,
yeah,
thanks
for
that,
just
I
guess,
just
in
terms
of
there's
there's
two
things
going
on
so
I
guess
what
one's
the
budget
thing
one's
the
current
health
and
the
third
is
the
median
term
in
terms
of
the
I
guess
in
terms
of
efficiency
savings.
That's
that
I
can't
comment
on
that.
I'd
also
be
interested
to
know
exactly
what's
in
there,
I
think
that's
relevant
for
us
to
to
scrutinize
medium.
The
financial
and
I
know
we're
behind
the
budget
as
well.
M
My
understanding
is
that,
with
the
the,
the
financing
would
like
to
do
a
sort
of
a
a
subgroup
or
a
non-formal
meeting
in
December,
with
a
lot
of
the
proposals
which
I
think
is
trying
to
fit
more
in
Becky.
Just
wanted
to
comment
as
well
on
what
exactly
is
coming.
C
E
Well,
the
ba
use
on
on
the
service
reviews,
because,
where
the
impact
on
children
and
families,
and
particularly
adults,
social
care
and
stuff,
there's
been
a
lot
of
stuff,
a
lot
of
the
savings
plans
brought
in
by
adult
social
care
I
wasn't
very
happy
about
I'm
a
uni
find
out
about
it
after
the
event,
really
what
the
effects
were
going
to
be
so
I.
It's
just
prior
knowledge
of
them
that
I'd
like
to
like
to
have
yeah.
M
I
totally
sympathize
you
in
during
the
last
process,
I
fed
back
that
as
a
community
chair
I
felt
like
we
didn't
get
up
our
information
early
enough
for
our
meetings
and
I
thought
I
thought
that's
a
problem,
I
guess
specifically
on
the
adults
and
the
children's.
Obviously
they've
got
their
own
scrutiny
boards
to
discuss
those
points
but
I'm
in
the
chairs
brief.
So
we
had
a
screening
chairs
meeting
where
we
met
with
Victoria
and
her
team
and
made
the
point
that
we
need.
M
We
need
the
detail
and
we
need
it
ahead
of
the
meeting,
so
we
can
analyze
it
rather
than
I.
Think
last
time
we
got
some
of
the
data
sort
of
in
the
meeting
which
doesn't
help
Fuller
full
absorption
and
debate
in
that
sense,
but
yeah
I
accept
your
that
point.
Thanks
Billy
any
other
comments
on
the
work
program.