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A
Okay,
right
welcome
to
the
scrutiny
board,
environment,
housing
and
communities
for
November
I'd
like
to
welcome
everyone
to
today's
meeting,
and
my
name
is
councilor
Barry
Anderson
I
represent
Adeline,
wolfdale,
Ward
and
I
chair
this
particular
scrutiny
board.
A
The
this
meeting
is
being
webcast
on
the
council's
website
so
that
any
interested
members
of
the
public
that
are
unable
to
observe
in
person
can
still
observe
remotely.
So
welcome
to
anyone
who
is
listening
in
today,
I
mean
today's
subject
on
on
housing
is
one
that
affects
every
single
ward
in
the
city,
so
it
is
of
Interest.
What
I
want
to
do
now
is
go
down
left
to
right
and
ask
everyone
to
introduce
themselves.
D
Good
morning,
everyone
Javi
doctor
counselor
for
London
and
Woodhouse,
and
it's
great
to
see
some
young
people
joining
us
this
morning.
I
take
it
they're
doing
politics
here.
It's
good
to
see
him
good
morning.
A
Right
and
so
can
I
now
welcome
formally
the
the
young
people
who
are
in
the
audience.
They
are
journalism,
Master
students
from
Leeds,
Beckett
University,
who
are
observing
today's
meeting
and
their
lecture
Carmen
Brookman
Brookman.
A
What
I've
said
is
if
this
particular
meeting
finishes
quicker
than
two
hours.
What
we'll
do
is
we
will
invite
the
students,
if
they've
got
any
questions
of
any
member
who
wants
to
remain
behind
as
to?
Why
did
we
argue
a
particular
Point?
What
was
the
logic
behind
it?
What
were
we
trying
to
do,
and
why
did
we
feel
that
we
needed
to
question
it?
So
it's
a
way
of
getting
interaction
as
well.
That's
if
it
if
it
takes
two
hours,
then
we
won't
be
going
down
that
particular
route,
so
Mr
Rogers.
G
B
Thanks
chair
agenda
item,
one
there's:
no
appeals
against
refusal
of
inspection
of
documents;
agenda
item
two
there's
no
exempt
items
from
the
press
and
the
public
agenda
item
three
I'm,
not
aware
of
any
layer
items
of
business.
Gender
item.
Falcon
members
declare
any
interests:
apologies
from
councilors,
while
Shawn
layer,
Council
Jenkins,
is
here
the
sub
for
Council
walshaw.
A
Thank
you
thank
you
and
can
I
welcome.
Councilor
Jenkins,
you
I,
think
make
often
guest
appearances
on
this
particular
scrutiny
board,
so
he
does
know
what
we're
up
to.
So,
it's
not
as
if
he's
new
to
this
board.
We
do
often
have
him
so
many
item.
Six
is
the
minutes.
Are
we
happy
that
the
minutes
are
a
record
of
the
last
meeting?
A
Yep
good?
Thank
you
sure.
Now.
The
only
one
bit
of
information
I
want
to
add
to
here
is
a
minute
30.
We
have
advised
the
chair
of
the
relevant
scrutiny
board,
but
our
concerns
regarding
Equal
Employment
and
skills
opportunities
for
young
people
in
the
city
and
the
persistent
inequality
of
opportunity
across
the
wards
and
the
investment
scrutiny
board
are
going
to
be
discussing
this
in
February
2023
as
part
of
their
discussion
on
inclusive
growth.
Are
there
any
other
matters
arising
nope
right?
A
In
that
case,
we'll
move
over
to
today's
item,
which
is
housing
activity
in
Leeds
now
is
councilor
Rafiq
on
his
way
as
far
as
We
Know.
Nobody
knows
okay
well,
well,
welcome
to
go.
Is
it
so,
in
that
case,
General
can
I
ask
you
to
briefly
introduce
the
paper
and
then,
if
either
Mandy
or
Adam
have
anything
they
want
to
add.
We
can
do
otherwise
we'll
go
into
questions.
If
counselor
Rafiq
turns
up
I
will
then
give
Herman
the
opportunity
to
say
anything
he
would
like
about
housing
in
general.
J
Mandy
and
Adam
will
just
cover
some
of
the
legislation,
changes
that
we're
focusing
on
in
the
service
and
then
and
then
obviously
happy
to
take
questions
so
I
think
the
first
thing
on
the
paper
is
around
rent
collection
and
I.
Think
it's
fair
to
say.
We
have
seen
some
challenges
in
terms
of
recollection
performance
over
the
last
year.
J
That
said,
we're
still
strong
in
terms
of
our
collection
performance,
so
we're
around
about
94,
which
is
not
this
similar
to
other
car
cities
and
I.
Think
one
of
the
things
that
we
suspect-
and
this
is
this-
is
difficult
to
pin
it
down,
but
I
think
it
will
be
fair
to
say
the
cost
of
living
crisis.
That's
facing
everybody
throughout
the
country
is
probably
having
an
impact
on
that.
J
So,
given
these
pressures,
where
folks
in
our
efforts,
particularly
on
support
in
our
tenants
that
are
struggling
to
pay
the
rent
we're
here,
we
are
going
to
engage
with
people
and
support
people
and
we're
getting
lots
of
Communications
out
to
our
residents
to
support
that
and
make
sure
they
do
I
think
the
other
side
of
the
coin.
There
is
obviously
if
people
are
willing
to
engage
with
us
and
they're
not
wanting
to
to
pay
the
rent,
then
obviously
we'll
consider
taking
enforcement
action
against
them.
J
J
Sorry
on
Lloyd's
performance,
I'm
losing
my
voice.
Sorry
I'm
gonna
have
to
have
a
drink
of
water.
Thank
you.
J
Yeah
on
voice
performance,
our
Target
that
we've
got
is
to
hit
one
percent
across
the
estate
by
the
end
of
the
financial
year.
We
are
doing
better
in
some
parts
of
the
city,
particularly
in
the
west
of
the
city.
We
expect
we're
going
to
hit
that
Target
of
one
percent
by
the
end
of
the
calendar
year,
the
East
and
the
south
of
the
city.
We
expect
we're
going
to
get
to
just
under
one
percent
by
the
end
of
the
financial
year.
J
J
Over
the
last
couple
of
months,
though,
we
have
seen
a
significant
reduction
in
the
number
of
voids
across
the
city,
so
we're
hoping
as
long
as
we
can
mirror
that
Trend
throughout
the
rest
of
the
year
that
will
hit
those
targets
in
terms
of
repairs,
we're
continuing
to
reduce
the
backlogs
that
we've
got
in
the
service
and
what
we
are
doing
is
focusing
very
much
on
engagement
with
our
tenants
and
thank
you
one
of
the
things
we're
doing
there
is
we
understand
that
we're
not
necessarily
going
to
hit
a
lot
of
the
repair
requests
within
the
agreeing
time
scale.
J
So
we've
got
a
team
set
up,
that's
engaged
with
customers
to
keep
them
aware
of
how
we're
going
to
support
them
moving
forward.
That's
very
much
covers
the
the
general
repairs
in
terms
of
the
emergency
repairs
and
the
priority
repairs,
we're
still
confident,
there's
a
service
that
will
hit
those
within
a
required
time.
Skills
I
think
something
else.
J
That's
that's
that
happened
over
the
last
few
months
is
that
the
demand
on
the
repair
service
that
we've
seen
an
increased
demand
compared
to
similar
periods
of
time
over
similar
Years
and
we're
referring
to
that
really
is
the
kind
of
the
Hidden
backlog
that's
being
created
through
covid.
So
when
we
haven't
been
as
actively
been
picking
up
repairs
when
customers,
our
tenants,
haven't
been
as
active
in
terms
of
reporting
those
repairs
they're
starting
to
come
into
the
system.
J
The
report
highlights
some
of
the
really
positive
work
that
we're
doing
in
this
service,
particularly
around
in
covering
the
Energy
Efficiency
work
that
we're
doing
improving
heating
systems
and
properties
and
improving
insulation
in
our
properties
as
well,
and
that
I
think
just
to
highlight
is
a
real
positive
for
our
customers
as
well.
It
goes
back
to
my
first
comments
around
rents
and
in
particular,
some
of
the
financial
challenges
that
our
tenants
have
got,
and
obviously,
if
we
can
better
insulate
their
properties
and
we
can
improve
the
energy
systems,
we've
got
well.
J
Another
thing
in
the
paper
is
the
work
that
we've
been
doing
around
some
of
our
high-rise
blocks
that
went
to
the
last
executive
board.
It
covers
the
the
Alton
blocks
and
the
Gibson
gear
blocks.
That's
five
Intel
and
we
made
a
decision
through
exact
model,
the
support
of
exact
Barb,
that
it
will
be
better
to
remove
those
blocks
out
of
the
service
and
redevelop
them.
Thankfully,
that
was
agreed
so
we're
now
working
with
the
residents
to
move
them
out.
J
I
couldn't
come
here
today,
I,
don't
think,
and
not
pick
up
on
the
pressures
that
we
do
have
around
trying
to
support
people
that
are
facing
homelessness.
The
supply
and
demand
issues
across
social
housing
in
lease
not
dissimilar
to
the
rest
of
the
country.
We're
getting
less
properties
coming
empty
people
are
choosing
to
stay
longer
in
our
properties.
J
Obviously
we
lose
a
certain
amount
of
our
stock
each
year
through
the
right
to
buy
that
circuit,
600
properties
at
the
moment,
I'm
making
an
assumption
with
everything
that's
going
on,
but
hopefully
that
will
reduce
over
the
next
few
years.
But
we'll
have
to
say
on
that
our
waiting
lists
still
remain
relatively
High.
We've
got
about
26
000
on
the
housing
register.
J
We
have
done
some
good
work
in
trying
to
support
people
that
have
been
given
band
there.
The
highest
priority
will
give
anybody
on
our
housing
register
for
properties.
I
think
the
last
time
a
chemical
wanted
to
figure
just
over
six
thousand.
We've
got
that
down
to
under
6
000
now,
but
that's
still
a
significant
amount
of
people
that
wanted
to
be
rehoused
in
Leeds
and
the
average
time
to
re-house
people.
Now,
even
with
band
air
is
around
about
two
years
some
parts
of
the
city.
J
It
will
be
significantly
more
than
that
and
in
other
parts
of
the
city,
slightly
less
I.
Think
the
other
thing
that
that
we
do
really
well
in
Leeds
and
I
think
it's
worth
mentioning
is
the
work
we
do
in
terms
of
supporting
people
that
approaches
when
they
are
threatened
with
homelessness,
and
we
help
about
80
percent
of
people
and
stop
them
becoming
homeless
when
they
engage
with
us
now
that
80
figure
might
not
sound
too
high
and
obviously
we'd
like
it
to
be
higher
than
that.
J
But
when
you
look
at
the
national
average
across
the
country
that
figures
around
about
50,
so
you
can
see
Lizzy's
doing
really
well
in
terms
of
its
preventative
approach.
C
Okay,
so
this
okay,
so
there's
a
social
housing
regulation
bill
that
is
currently
working
its
way
through
Parliament,
which
really
sets
out
the
framework
for
regulation
moving
forward
in
the
sector
and
builds
on
previous
indications
via
the
housing
green
paper
white
paper
that
have
come
out
over
the
last
few
years.
C
C
There
will
be
a
series
of
indicators
which
will
be
National
indicators
which
are
outlined
in
the
report,
which
will
be
measured
of
all
social
housing
providers
and
comparisons
in
performance,
and
then
a
focus
on
looking
at
organizations
and
what
their
co-regulatory
approach
is.
So
still
a
focus
on
that
regulation
involving
tenants
and
members,
but
also
more
scrutiny
of
that
externally.
So
we
are
likely
to
see
an
increase
in
inspections
of
social
housing
providers.
So
there's
lots
of
work.
That's
happening
to
prepare
for
that.
C
In
terms
of
ensuring
that
we're
able
to
report
the
tsn's
tenant
satisfaction
measures
by
April
next
year,
we've
resumed
our
tenant
survey
and
to
start
to
gather
the
tenant,
satisfaction
elements
of
some
of
those
measures
and
then
also
there's
a
big
Focus
through
the
regulatory
approach
on
complaints.
So
the
housing
Ombudsman
published
a
complaints
handling
code
last
year
which
put
additional
responsibilities
on
housing
providers,
but
also
set
some
standards
and
expectations
of
how
we
manage
complaints.
So
there's
been
a
lot
of
work.
C
That's
been
done
over
the
last
12
months
to
strengthen
our
approach
on
complaints,
handling,
I
suppose.
The
other
element
to
the
regulatory
approach
is
the
consumer
standard.
So
there
are
currently
four
standards
that
a
very
high
level,
but
they
set
the
expectation
of
how
social
housing
providers
should
manage
tenancy,
Management,
Services
lettings
repair
services,
Etc
and
in
anticipation
of
the
unchange
of
approach,
we're
undertaking
a
self-assessment
against
those
standards
at
the
moment
to
ensure
that
we're
robustly
complying
with
those
standards
and
identifying
areas
for
improvement.
C
J
K
Thanks
chair,
yes,
there's
a
there's
a
high
level
summary
in
in
the
report.
We
just
wanted
to
provide
a
little
bit
more
background
detail
around
the
building
safety
act,
so
the
building
safety
bill
was
was
introduced
was
announced
in
2021
is,
of
course,
a
direct
response
to
the
to
the
grenfold
tragedy
and
the
subsequent
independent
review
of
building
and
fire
safety
regulations
completed
by
game.
K
Judith
Hackett
the
bill
became
an
act
following
Royal
assent
in
April
of
this
year,
and
its
implementation
is
then
being
phased
in
between
April
of
this
year
and
October
2023..
K
Its
purpose
is
to
put
in
place
new
and
enhanced
regulatory
regimes
for
building
safety
and
Construction
Products
and
is
to
ensure
that
residents
have
a
much
clearer
and
stronger
voice
in
the
system
when
it
comes
to
when
it
comes
to
elements
around
Building
Safety,
the
ACT
is,
is
generally
recognized
as
the
most
fundamental
reform
across
construction
and
residential
property
sectors
in
several
decades,
and
we'll
have
a
fundamental
impact
on
the
way
that
we
manage,
maintain
and
invest
in
both
new
and
existing
high-rise.
K
Buildings
with
like,
say
that
much
greater
emphasis
on
on
the
voice
of
those
who
live
and
work
in
affected
buildings.
K
The
ACT
applies
to
buildings
over
18
meters
or
seven
stories
and
as
I'm
sure
you're
aware,
and
although
the
scope
of
that
could
be
extended
in
the
future
for
housing
leads
that
currently
means
118
buildings
within
scope,
which
accounts
for
about
7
000
homes,
so
really
significant.
As
far
as
we're
concerned
that
will
be
enforced
by
a
new
regulator,
a
role
to
which
the
health
and
safety
executive
has
been
appointed.
K
This
does
represent
a
new
role
for
the
HSE,
so
its
approach
to
regulating
the
ACT
is
still
in
development
and
there's
a
lot
of
ongoing
conversations
taking
place
between
stakeholders
there.
Little
indications
do
imply
that
it's
going
to
be
a
real
collaborative
approach,
certainly
in
the
early
stages
of
the
ACT.
K
Until
we
get
to
that
steady
state,
which
is
really
encouraging
a
lot
of
really
positive
engagement,
going
on
between
all
stakeholders
from
an
enforcement
perspective,
non-compliance
with
the
actors,
of
course
extremely
severe
and
can
range
from
sanctions,
including
unlimited
fines,
enforcement
action
and
ultimately
custodial
sentences
for
for
accountable
people.
K
The
building
safety
act
has
adopted
a
Gateway
system
to
ensure
the
building
safety
risks
are
considered
at
each
stage
of
a
building's
life
cycle.
Everything
from
conception
planning
through
to
management
and
demolition,
so
so
Gateway
One
covers
that
planning
stage.
K
Gateway
two
is
to
ensure
that
building
safety,
regular
release
is
satisfied
with
the
building's
design
and
then
through
to
Gateway
three,
which
is
about
the
ongoing
maintenance
and
management
of
a
building
through
to
Demolition
and
throughout
all
the
gateways
is
what's
referred
to
as
a
golden
thread,
to
ensure
that
accurate,
up-to-date
information
is
available
to
the
right
people
at
the
right
time
and
is
is
updated
throughout
the
life
cycle
of
that
building.
K
In
addition,
there's
what's
called
mandatory
occurrence
reporting,
so
that's
things
like
compliance
reporting.
Any
defects
are
reported
through
to
the
to
the
housing
regulator
on
a
periodic
basis.
A
lot
of
this
kind
of
information
is
things
that
we
already
produce,
but
making
sure
that's
put
in
the
right
place
at
the
right
time
and
available
to
the
right
people.
K
So
again,
a
really
important
measure
for
us,
because
I
think
again
from
from
a
housing
leads
perspective,
as
members
will
be
all
to
aware
fire
safety
has
been
a
huge
Focus
for
us
pre-grenfell,
but
even
more
so
post
grenfell.
So
getting
that
information
in
in
one
place
available
to
to
everyone
is,
is
really
key
and,
of
course,
from
a
housing
leads
perspective.
K
Gateway
3
has
been
a
real
Focus
for
us
that
the
ongoing
management
and
maintenance
of
existing
buildings,
like
say
118,
blocks
within
scope
just
over
just
over
7
000
homes.
So
we
have
now
a
well-established
project
in
place
where
we're
managing
our
approach
and
our
requirements
and
the
development
of
the
requirements.
K
Look
looking
at
things
like
roles
and
responsibilities,
it's
going
to
have
an
impact
on
all
parts
of
our
service
from
people
going
into
to
repair
buildings,
communal
areas,
the
management
of
of
the
housing
management
elements,
the
investment
in
our
stock
and,
of
course,
like
say
our
ongoing
maintenance
around
compliance.
So
looking
at
roles
and
responsibilities,
including
those
regulator,
requirements
to
to
appoint
accountable
people,
we're
also
looking
a
big
part
of
this
is
what's
referred
to
as
building
safety
cases.
K
That's
an
enhanced
version
of
a
fire
risk
assessment,
essentially
making
sure
that
we
have
a
bespoke
document,
a
live
document
in
place
for
each
building.
Looking
at
things
like
fire
risk
assessment,
evacuation
plans,
technical
information,
engagement
plans
and
Resident
engagement,
like
I
say,
is
a
key
element
of
the
bill.
So
again,
one
of
the
core
functions
of
our
project
moving
forward
is
developing
those
bespoke
engagement
plans
with
each
of
the
affected
buildings
and,
as
I
previously
mentioned,
the
the
golden
thread
as
well.
Looking
at
the
management
of
information
around
the
building.
K
As
far
as
progress
is
concerned,
we're
comfortable
that
we're
well
on
track
to
meet
the
requirements
in
advance
of
the
implementation
of
some
of
those
Gateway
three
requirements.
We
are
aiming
to
to
be
in
steady
state
for
for
October
23,
rather
than
kind
of
just
meeting
that
deadline
and,
like
I,
said
we're
comfortable.
That
progress
is
is
being
made
around,
that
it
is
a
huge
change
for
us
a
lot.
K
O
Thanks:
apologies
for
this
like
delay,
Muhammad
rafik
I'm,
the
exact
board
member
for
housing
and
environment
and
I,
think
I.
Think
the
colleagues
I've
kind
of
highlighted
some
of
the
current
challenges
in
the
report
clearly
encapsulates
about
the
challenges
facing
the
service,
but
also
I,
think
spells
out
where
we
do
really
well
as
a
service
and
probably
ahead
of
the
curve.
You
could
compare
to
some
of
our
peers
nationally,
so
I'm
happy
to
take
any
comments
or
questions
from
colleagues.
F
F
F
Debt
collection
agencies
within
our
rent
collection
and
how
many
resulting
in
bailiff
action
as
well
just
going
on
a
number
of
residents
in
my
ward,
who
have
contacted
me
with
those
concerns
and
worries
in
terms
of
the
void's
performance
I'd,
be
interested
in
some
background
data
on
kind
of
time,
scales
and
costings,
particularly
in
different
areas
of
the
city.
F
So
linking
in
with
that
a
slight
concern
over
the
streamlining
of
the
annual
home
visits,
where
I
think
some
general
repairs
May
well
get
picked
up.
So
if
I
give
an
example,
if
I
I
may
see
a
family
move
into
a
property,
then
have
become
an
overcrowding
case.
So,
move
on
and
I
see
that
maybe
that
property
has
really
declined
within
the
space
of
two
or
three
years.
F
It
hasn't
had
that
ongoing
maintenance
so,
and
that
surely
increases
the
amount
of
time
that
property
is
in
void,
so
I'm
just
interested
in
those
kind
of
disparities
between
ongoing
maintenance
and
with
the
length
of
time
zone
that
properties
are
embroidered
around
the
city
and
also
just
to
ask
in
terms
of
homelessness
are.
Are
you
differentiating
between
homelessness
and
people,
who
are
sleeping,
or
are
you
using
the
term
homeless
here
as
people
who
are
at
threats
of
losing
a
tendency?
Thank
you.
J
There's
a
lot
of
questions
there,
the
the
debt
collection
numbers
rather
than
try
and
ask
my
colleagues
to
see
if
we
can
guess
off
the
top
of
his
head,
we'll
we'll
provide
those
details
for
you
in
terms
of
numbers
of
people
that
will
take
in
action
on
in
terms
of
homelessness.
We
we
tend
to
refer
to
people
either
homeless
or
threatened
with
homelessness.
J
When
we're
going
through
a
lot
of
our
performance
stats,
we
do
have
a
breakdown
in
terms
of
those
that
are
ruthless
or
rough
sleeping
in
the
city,
rather
than
recorded
on
a
number
I
will
come
back
to
you
with
that.
With
that
number,
it's
certainly
less
than
40.
I
just
cannot
remember
office
had
the
exact
number
around
contact
with
our
residents,
particularly
the
the
new
annual
tenancy
concept
program
that
we've
got
in
place.
J
We
used
to
physically
make
sure
we
contacted
everybody
every
year.
That
now
is
is
really
of
a
ruling
three-year
program,
but
that's
not
to
say
that
we're
not
in
constant
contact
with
them
we're
just
not
physically
going
and
knocking
on
the
door,
but
we
are
still
speaking
to
people.
We
are
still
following
them
and
we
will
still
ask
them
about
repairs
and
give
them
the
opportunity
to
tell
us
we'd
much
prefer
people
to.
J
Let
us
know
if
they've
got
an
issue
repairs
rather
than
just
leave
it
and
allow
the
property
to
fall
into
decline,
as
you
mentioned,
and
I'm
not
sure
whether
I've
got
your
question
on
the
next
point
on
that.
But
that's
if
people
have
left
that
property
and
it's
a
poor
level
of
repair
and
then
we've
got
to
go
in
and
improve
it
if
the
condition
of
properties
is
just
through
lack
of
maintenance
on
our
part,
then
we'll
address
that.
J
But
if
there's
problems
with
that
property
that
are
caused
by
the
tenant,
that's
left
the
property
in
terms
of
willful
damage,
then
we
will
look
to
try
and
recover
those
costs
and
that's
an
area
of
work
that
we're
focusing
on
right
now
in
terms
I.
Think
the
only
other
point
I
missed
there
was
Lloyd's
performance
and
we
can
send
something
over
if
you
want
rather
and
go
through
that
in
detail.
Now,
if
that
self-care
chair.
G
Well,
I
thought
you'd
have
a
future
just
just
on
voice
to
Carry
On
from
Lou.
Sorry,
Council
Cummings
comments
about
avoid
the
time
for
voids.
It's
extended,
it's
lost
Revenue
to
you,
so
you
know
that
should
be
The
Driver
to
get
the
void
right,
but
I
think
guns
are
Cummins
point.
Was
that
because
you've
not
been
in
and
done
regular
maintenance
to
a
property,
then
that
means
that
property
takes
longer
to
be
avoid.
Was
that
your
point
rather
than
tenants
that
have
not
kept
their
property
up?
G
It's
around
you
not
coming
and
doing
things,
which
is
where
I
come
on
to
my
point
regarding
responsive
repairs
or
such
responsive
repairs.
It's
the
coordination
of
those
repairs,
I
I,
know
councilor
I.
Think
doesn't
like
me
on
offloading
my
casework
on
for
you,
but
you're
going
to
get
an
example
whether
you
like
it
or
not,
I
have
one
in
my
own
Ward,
but
I
really
well,
it's
not
in
my
own
board
is
where
and
a
central
heating
system
has
been
upgraded
through.
G
Another
repair
has
caused
that
to
need
to
be
upgraded
and
the
council
have
chosen
to
upgrade
it.
Then,
a
few
months
later,
leaks
are
found
on
the
radiators
and
because
they're
getting
worse
and
they've
not
been
detected,
I
have
to
say
by
the
tenant,
because
she's
vulnerable
immediately,
an
emergency
repair
is
called
for.
The
Emergency
repairer
comes
out
and
turns
off
the
radiator
or
radiators
two
of
them.
In
actual
fact,
there
were
three
leaks,
but
two
of
them.
G
He
turns
them
off
to
stop
the
leak
and
says
that
he
will
then
put
in
a
a
regular
repair,
but
the
leak
is
before
the
radiator,
so
it
doesn't.
Actually
it
turns
the
radiator
up
and
stops
the
radiator
functioning,
but
it
doesn't
actually
stop
the
repair
which
which
is
important
because
I'll
just
come
on
to
that,
and
then
of
course
the
regular
repair
is
then
ordered.
P.H
Jones
come
out
to
do
the
regular
repair
and
say:
oh,
he
needs
a
new
valve.
We
didn't
know
that.
G
But
surely
the
emergency
repairer
said
you
need
to
do
a
regular
repair
for
valves,
we'll
now
order
some
valves.
So
then,
a
third
visit
is
scheduled
for
today,
as
it
happens,
but
I've
just
had
a
message
to
say
the
bio
is
not
functioning,
but
the
boiler
won't
function
because
the
buyer
was
always
in
pressure
because
of
the
leaks
and
that's
happened.
G
G
That
is
meaning
that
we've
had
three
visits,
which
certainly
two
should
have
been
a
number
of
visits
and
really,
after
a
recent
upgrade,
we
shouldn't
be
getting
the
leaks
that
we're
getting
and
it's
it's
it's
the
time
scales
and
the
effect
on
tenants
that
I'm
really
concerned
about
sorry
chip.
Thank.
J
You
thank
you
again.
A
couple
of
questions
then
I'm
going
to
hand
over
to
Adam
in
a
minute
just
to
pick
up
on
some
of
the
repair
issues
in
terms
of
the
voyagey
first
question:
you're:
absolutely
right
when
a
property
is
empty,
we're
losing
rent
on
that
property,
so
I
as
as
I
refer
to
the
update
I,
give
around
voids
earlier.
J
Our
Target
is
to
get
our
voids
back
under
one
percent
by
the
end
of
the
financial
year
and
we
suspect
the
west
of
the
city
that
will
be
done
by
Christmas,
which
will
increase
that
Revenue
stream
coming
in
then
in
terms
of
those
empty
properties
and
was
being
able
to
collect
rent
from
them.
J
I'll
add
and
pick
up
the
repairs
question,
but
one
of
the
things
we
do.
We
do
it's
we're
not
just
going
out
and
carrying
out
repairs.
We
do
look
at
improving
our
stock
and
we
try
and
use
a
level
of
intelligence
there
to
look
at
the
the
types
and
the
number
of
repairs
that
are
coming
into
the
service.
Whether
we're
not
we've
got
a
particular
issue
in
an
area
and
then
link
that
into
our
Capital
program.
J
K
K
We've
done
an
awful
lot
of
work
over
over
a
number
of
years,
now
central
heating,
being
a
perfect
example
of
it
about
standardizing
and
formalizing
our
our
Assets
in
in
these
properties,
specifically
to
ensure
that
that
we're
minimizing
van
stocks
and
minimizing
the
range
of
of
products
that
people
need
to
carry
on
on
a
daily
basis
to
ensure
that
we're
not
having
those
repeat
visits,
so
that
can
be
everything
from
the
size
of
Radiators
to
specific
valves
to
boilers
themselves
and
observe
the
components
within
there,
and
that
is
illustrative
of
what
we've
tried
to
do
across
across
a
range
of
our
stocks.
K
So
it
is
incredibly
frustrating
I.
Think
the
other
Focus
from
us
around
that
particular
point
and
repeat
visits
and
wasted
visits.
Obviously,
there's
the
impact
on
the
customer
and-
and
we
need
to
make
sure
that
customer
service
is,
is
our
Focus.
Equally
we're
talking.
The
report
Gerard
and
I
have
talked
just
in
our
brief
updates
here
about
the
pressure.
That's
on
the
service
in
terms
of
backlogs.
K
We
can't
afford
wasted
visits
at
the
moment.
We
need
to
make
sure
that
every
visit
is
is
efficiently
delivered,
as
we
possibly
can
not
only
for
that
customer
service
perspective,
but
to
ensure
that
we're
working
our
way
through
our
backlogs
in
as
in
as
efficient
manner
as
we
can
I'd
really
like
Council.
If
you
don't
mind
to
get
some
of
those
specific
examples
from
you,
so
we
can.
K
We
can
look
into
them
because
I
do
find
it
immensely
frustrated
as
I'm
sure
you
do
and
and
of
course
our
customers
do
and-
and
it
is,
it
is
things
that
we
need
to
learn
from
again.
Gerald
mentioned
that
we
do
have
our
intervention
team,
who
are
whose
specific
role
is
to
to
look
at
learning
from
these
cases,
and
we
do
an
awful
lot
of
work
around
that.
K
Speaking
to
my
my
colleagues
at
both
Maze
and
Leeds,
Building
Services,
who
would
meet
on
a
weekly
basis-
and
we
do
go
through
specific
examples
to
make
sure
that
we
can
that
we
can
learn
from
them,
so
I'd
be
Delight
to
get
that
detail
from
you
counselor.
Thank
you
all
right.
P
Thank
you
chair.
My
name
is
councilor
asgar
Khan
I'm
Council
for
Burma
Thompson,
Richmond,
Hill
Ward.
Please
accept
my
apologies
for
late
and
and
it's
nice
to
see
you
all
over
here.
Thank
you
and
it's
it's
excellent
report
and
you
know-
and
it's
good
to
see
you
Gerald
and
Adam
as
well
in
this
morning.
My
question
just
following
from
my
colleagues
about
the
award
properties.
Please
accept
my
apologies.
If
this
question
has
been
asked
before
how
many
word
properties
do
we
have
across
leads?
P
What's
the
time
scale,
those
properties
to
bring
back
in
use
and
yeah,
then
I'll
go
off
some
more
to
follow
on.
If
that's,
okay,.
K
J
Done
it
exceptionally
well
this
week
last
week
we
were
running
at
9
60
we're
down
to
934,
so
the
visors
are
coming
down
better
than
I
actually
thought
at
the
beginning
of
this
meeting.
So
that's
good
to
hear
in
terms
of
time
skills
counselor.
We
would
like
to
turn
our
void
properties
around
within
30
days.
I
haven't
got
the
figure
in
front
of
me
about
how
long
it's
taken
is.
P
Thank
you
chair
to
follow
on
from
there.
What's
the
I
know
last
three
years
been
very,
very
difficult
for
all
of
us
and
we've
got
lots
of
lots
of
backlog
to
cover
them.
What's
our
capacity,
because
when
we
report
to
Building
Services,
we
get
the
answer
we
get
is
it's
lack
of
Staffing.
You
know
because
we
are
still
recruiting
the
staff
we
have
not
of
full
capacity.
Are
we
at
the
full
capacity
at
the
moment.
K
Yeah
thanks
councilor
I'll
pick
that
up
so
certainly
from
a
void
perspective.
We
went
through
a
procurement
exercise
to
to
introduce
some
additional
capacity
for
delivering
the
void,
Works
we're
now
in
about
the
eighth
or
ninth
month.
Forgive
me
for
for
the
exact
date
of
of
those
additional
contracts
and
their
short-term
contracts,
specifically
aimed
at
dealing
with
this
backlog.
K
One
of
the
things
that
we're
really
keen
on
in
in
that
procurement
exercise
was
to
make
sure
that
we
are
introducing
additional
capacity
and
not
kind
of
robbing
Pizza
to
people
from
different
contracts.
Different
services
around
the
city,
but
introducing
new
capacity
into
the
city.
K
Obviously
there's
a
challenge
in
doing
so
in
that
a
lot
of
our
neighboring
authorities
are
in
a
not
dissimilar
position
and
an
equal
looking
for
additional
capacity.
But
that's
that's
a
real
positive
around
the
voyage
numbers
and,
as
Girard
pointed
out,
it's
787
a
positive
impact
around
the
repairs.
K
What
we
are
seeing
is
our
existing
capacity
is,
is
able
to
meet
demand.
The
problem
there
for
us
is
that
we
do
still
have
a
number
of
repairs
on
our
backlog,
so
increasing
that
capacity.
It's
very
difficult
for
us
to
identify
that
in
the
market.
So
what
we're
looking
to
do
is
is
improve
our
efficiencies,
improve
productivity,
improve
process
in
order
to
increase
that
capacity
from
a
repairs,
perspective
and
again,
there's
some
real
positive
work
taking
place
there,
but
again
with
Mayors
and
Leeds
Building
Services.
K
But
what
like
I
said,
what
we
are
seeing
at
the
moment
is
demand
just
about
meetings.
Sorry
capacity,
just
mating
demand,
rather
than
exceeding
it,
but
we
do
need
to
be
mindful
of
when
it
comes
to
things
like
recruitment,
but
particularly
through
through
our
internal
service
providers.
What
we
don't
want
to
do
is
permanently
recruit
to
posts
in
order
to
reduce
backlogs
only
to
find
ourselves
in
a
position
in
in
six
months
time
that
we've
got.
K
We've
got
too
much
demand
too
much
capacity
to
meet
income
in
demand,
and
that
obviously,
therefore
creates
inefficiency
within
the
system.
So
our
key
focus
is
on
engaging
our
subcontractor
networks
and
making
sure
that
we're
balancing
that
across
the
city,
so
so
we're
able
to
reduce
those
numbers
right
across
the
city.
P
You
come
back
again
yeah.
Thank
you
thanks
Adam
for
that,
and
just
briefly
there's
nothing
in
the
report
under
the
right
to
buy
properties.
How
many
properties
have
we
sold
and
how
many
properties
have
we
bought
back
as
well.
J
I
haven't
got
an
exact
figure
counselor,
but
we
can.
We
can
certainly
get
that
information
for
you.
We
lose
roughly
600
properties
a
year
through
rights
of
High,
in
terms
of
how
many
we
bought
back
this
year,
I'd
need
to
just
check
with
housing
growth
and
provide
that
figure
fire
if
that's
okay,
but
we
are
actively
looking
to
try
and
purchase
properties
if
it's
the
right
thing
to
do
and
viable
for
us
to
do
so,
financially
viable
for
us
to
do
so.
A
L
Thank
you
chair,
so
I
don't
hijack
the
entire
meeting,
I'll,
try
and
group
my
questions
together.
So
apologies
last
week
at
the
meeting,
I
threw
a
few
questions
at
you.
Guys,
I,
don't
know
whether
you've
got
any
answers
to
those
they
were
around
antisocial,
behavior
in
in
our
properties,
drugs,
pets,
youths
Etc.
L
They
were
around
repairs
that
were
reported
but
seemingly
not
not
picked
up.
So
the
residents
were
coming
to
elected
members
to
try
and
resolve
them.
For
them
they
were
around
right.
L
First
time,
repairs
and
particularly
void
properties
where
residents
were
moving
in
and
the
repairs
not
done
to
the
correct
standard,
all
being
done
at
all
and
therefore
the
resident
was
disrupted
again
several
times
planned,
Works
they're,
too
slow
and
they're
not
being
communicated
effectively
to
Residents
I
know
I've
been
looking
at
a
particular
section
of
road
that
well
it's
it's
a
little
more
than
a
dirt
track
now
and
I've
been
banging
that
drum
for
over
three
years
and
that's
falling
under
housing.
L
L
I
had
a
question
about
private
sector:
housing
I've
got
the
PRS
sector
involved
in
a
particular
case
in
my
ward
and
I.
Just
think
it's
it
it's
well,
it's
just
a
nonsense.
If
I'm,
honest
I
can't
talk
about
it
here
clearly,
but
I'll
I'm
thinking,
I
have
copied
you
all
in
we've
got
instances
of
people
not
living
in
the
property,
but
it's
not
being
picked
up,
because
the
annual
home
visits
aren't
taking
place
so
they're
being
missed.
So
we've
got
empty
properties
that
need
people
living
in
them.
L
The
estate,
walkabouts
I'm,
told,
are
cut
down
from
four
times
a
year
to
two
times
a
year.
So
again
the
Estates.
Are
they
going
to
be
managed
effectively
and
then
I've
got
an
example
where
I
had
a
vulnerable
resident.
Notify
me
on
Saturday
that
they
had
an
issue.
They'd
called
the
emergency
helpline
and
were
told
to
ring
back
on
Monday
now
I
called
the
emergency
helpline.
I
waited
over
30
minutes
I've
taken
a
screenshot
of
the
length
of
time,
I
waited.
It
was
32
minutes
and
some
it
was
answered.
L
The
handler
was,
quite
frankly
disinterested.
They
told
me
there
were
only
three
people
on
duty
to
cover
the
entire
city.
They
were
all
working
from
home
and
she'd
see
what
she
could
do,
which
I
don't
think
is
acceptable.
You
know
our
residents
deserve
a
better
service
than
that
now.
L
One
thing
I
do
think
I'd
like
to
sort
of
end
on
a
high
for
you.
I
do
think
that
the
work
you're
doing
around
the
ground,
Source
heat
pumps,
the
leader
pipes,
are
thermal
improvements,
Etc
and
the
new
housing
that
we're
looking
at
doing
and
bringing
on
stream.
It's
absolutely
fantastic
and
I
know
that
you
guys
do
some
amazing
work
and
I
know
that
you're
very,
very
responsive
when
I
personally
come
to
you,
however,
I
just
think
that
we're
missing
a
trick
and
it
shouldn't
get
to
elected
members.
J
Questions
that
you've
asked
I
do
recall
the
conversation
around
anti-social,
behavior
and
drugs,
and
that's
something
that,
as
a
service,
we're
taking
away
to
consider
further
in
how
we
can
strengthen
that
that
Tennessee
action
approach
for
residents
that
are
particularly
using
drugs
in
the
property
and
we'll
link
with
last
part
to
help
us
do
that.
J
I
think
just
one
of
the
points
or
a
couple
of
other
points
from
me:
you
alluded
to
people
not
living
in
their
properties,
and
if
you
have
cases
where
you
suspect
people
are
in
there,
then
please
anybody
share
them
with
us.
We
certainly
would
want
to
know
we
do
have
a
smart,
a
very
small
Tennessee
for
our
team
within
the
service
when
we're
aware
of
people
that
have
a
subletting
or
have
abandoned
the
properties,
but
not
wanting
to
hand
those
properties
back
to
us.
J
We
will
take
legal
action
and
recover
that
property
I,
don't
know
the
figures
off
the
top
of
my
head,
but
we
can
probably
share
the
successes
we've
had
over
the
last
few
years
in
terms
of
the
work
and
that
we
do
on
that,
and
maybe
maybe
that's
something
for
us
to
publicize
more
freely
as
well.
So
people
can
see
we're
interested
I'm
hearing
a
common
theme
around
the
the
annual
Tennessee
visits
that
we
used
to
do
and
the
change
to
annual
Tennessee
contact
that
we
now
do.
J
We
did
get
an
awful
lot
of
feedback
from
residents
that
felt
us
contacting
them
once
a
year
and
wanted
to
go
through
their
home
was
a
little
bit
intrusive
and
we
did.
We
did
listen,
and
we
did
pick
up
on
that
from
our
tenants.
J
But
it's
just
to
reassure
you
that
we
are
still
going
out
there.
It's
extremely
resource
intensive
to
do
it
in
a
year
means
we're
not
doing
other
things
that
we
need
to
do
as
a
service.
But
as
I
said,
it's
not
just
those
personal
visits.
We
are
picking
them
up
through
all
the
means
now
and
we
will
still
address
people
for
the
same
things
if
we
need
to
contact
them
over
a
repair
inquiry
or
a
raise,
call
we'll
still
check
in
and
make
sure
that
their
well-being
is
good.
J
I
think
the
the
final
point
was
just
I
was
disappointed
here
that
we're
not
keeping
residents
up
today
in
terms
of
our
Capital
program
schemes
and
our
plan
works.
So
I'll
address
that
with
a
team
and
maybe
pick
that'll
be
separate,
the
Council
of
Sacrament
that
understand
where
we
feel
the
services
field
there
and
on
that
I'll
just
hand
over
to
Adam,
to
pick
up
some
of
the
repairs
issues.
K
Thank
you,
I
think
I'm,
going
to
start
with
the
the
right
first
time
and
I
think
it
goes
back
to
the
questions
from
the
previous
two
members.
K
It's
it's
critically
important
to
us
from
a
from
a
customer
service
perspective
from
an
efficiency
perspective
and
from
a
productivity
perspective
that
we
achieve
right
first
time
wherever
possible
and
let's,
let's
be
absolutely
clear,
it's
not
always
possible
we're
increasingly
seeing
more
complex
repairs,
taking
place
and,
and
so
the
scope
of
those
repairs
can
can
be,
can
be
slightly
wider.
K
An
awful
lot
of
work
taking
place
with
colleagues
who
who
raise
repairs
so
been
up
between
my
own
teams
at
the
contact
center
housing
management.
Colleagues,
achieving
that
right.
First
time
means
getting
our
original
diagnosis
right.
K
It
means
making
sure
that
the
right
trades
people
are
attending
that
that
visit,
that
they're
attending
with
the
right
equipment
and
with
the
right
time
scales
allotted
as
well
a
conversation
with
my
my
colleague
at
Mia's
last
week,
where
he
referred
to
one
example
where,
where
a
bricklayer
was
was
expected
to
go
and
Achieve
six
jobs
in
a
day
because
it
all
been
raised
incorrectly.
Frankly.
K
K
We
acknowledge
that
we
can't
do
those
right
first
time
every
time
but
maximizing
that
is
critically
important
to
us
and
again
apologies,
but
back
to
the
point
I've
previously
made
around
making
sure
that
we're
learning
from
those
examples
where
we
don't
get
it
right
is
is
really
important
to
us
and
therefore
that
feel
feedback
is
is
extremely
valuable
to
us
as
well.
I
will
just
pick
up
on
the
point
that
you
made
around
around
the
voids
a
real
balance
to
be
had
with
us.
At
the
moment.
K
We've
talked
about
the
the
need
for
us
to
reduce
the
number
of
void
properties
across
the
city,
both
from
Financial
perspective
and
and
from
a
a
a
social
responsibility
perspective
again.
Gerald
provided
some
of
those
numbers
around
the
amount
of
people
on
the
register
at
the
moment,
so
the
real
balance
to
be
had,
but
that
balance
can't
be
at
the
expense
of
as
achieving
the
right
quality
in
those
properties.
K
We
we
are
aware
that
that
we
do
Identify
some
callbacks
specifically
around,
where
new
tenants
have
moved
into
a
property
and
potentially
started
stripping
wallpaper
and
that's
resulted
in,
is
having
to
go
back
and
do
some
Plastering
works.
For
example,
the
the
alternative
to
that
is.
That
is
that
it
is
the
enhanced
standard
that
we
that
we
did
introduce
pre-covered,
but
we've
had
to
we've
had
to
suspend
in
order
to
in
order
to
support
the
backlog
reduction.
K
We
are
really
really
Keen
to
reintroduce
that
enhanced
standard
as
soon
as
we
possibly
can,
but
that's
got
to
be
once
we've
achieved
that
one
percent
Target
we
do
undertake
significant
post-inspection,
Works
100
post-inspection
Works
before
before,
avoid
property
is
handed
back
but,
like
I
said,
I
think
that
that's
the
real
pinch
point
is
that
stripping
wallpaper
that
we
that
we
do
see
around
around
one
to
tenants
already
moved
in.
K
M
Thank
you
chair,
first
of
all,
I'd
like
to
pay
credits
to
councilor
Anderson,
because
I
did
have
questions,
but
I
haven't
indicated,
but
you
read
my
mind,
so
you
brought
me
in
so
that
is
Zen
sharing,
yeah
yeah
it's
so
he
is
reading
all
of
our
minds
as
we
speak
so
similar
to
others.
I
predictably,
have
a
list
of
questions.
M
I
wanted
to
Echo
what
councilor
Smith
said
about
kind
of
ghost
tenants:
people
who
are
there,
but
not
there
and
I
mean
just
you:
don't
want
to
go
too
much
on
that
anecdotes,
but
I'm,
aware
of
one
situation,
for
example,
where
I
think
I
don't
know
the
individual
is
is
kind
of
there,
but
is
it
is
in
a
relationship
actually,
so
it's
essentially
at
another
house
99
of
the
time
and
I
wonder
I,
don't
think
it's
a
malicious
thing
in
that
case,
but
I
just
wonder
if
we
could
incentivize
people
to
move
out
of
properties
where,
where
really
then
then
they're
not
there,
rather
than
necessarily
kind
of
trying
to
because
I
appreciate
it's
difficult
to
really
really
prove
that
people
you're
really
not
there.
M
Well,
what
if
somebody's
there
for
a
few
hours
per
week
or
whatever
so
I,
appreciate
that's
difficult,
but
I.
Just
wonder
if
there
was
a
role
for
incentivizing
people
to
just
make,
take
the
plunge
and
take
the
step
and
and
vacate
a
given
property,
I'm
yeah
I'm,
really
I'm,
really
conscious
about
insulation,
of
course,
and
and
so
as
we're
all
aware.
So
payback
on
insulation
work
is,
is
kind
of
that
much
shorter
than
it
was
because
fuel
bills
are
so
big.
M
So
I
suppose
I
wonder
what
the
scope
is
for
us
to
as
a
council
to
just
to
borrow
to
borrow
big
or
borrow
more
from
the
from
central
government
and
just
do
more
of
that
stuff
and
then
and
essentially
I.
Don't
know
what
the
mechanisms
would
be.
But
then
can
we
then
kind
of
almost
clear
it
back
from
our
tenants
or
then
have
reduced
fuel
bills.
M
I,
don't
know
if
it's
possible,
but
I,
wanted
to
ask
I'm
also
aware
that
I'm
sure
I'm
not
I'm,
not
the
only
one
of
there's
a
battle
raging
in
my
household
at
the
moment
as
to
whether
the
heating
goes
on
or
not,
and
at
what
level
it
is
appropriate,
but
I'm
also
conscious
that
lots
of
houses
deteriorate
when
damp
builds
up
when
people
aren't
running
the
heating,
as
they
might
ordinarily
do
so.
M
Nearly
there
so
on
a
few
of
us
are
on
a
team's
meeting
last
week
about
about
housing
and
councilor
Richie
raised
some
very
good
comments
about
I
suppose
what
you'd
potentially
call
kind
of
problem
problem
tenants
who
were
just
really
having
a
big
impact
on
their
on
their
neighborhood,
and
why
is
why
are
housing
often
slow
to
act
in
those
cases,
and
you
know,
would
housing
officers
be
happy
to
live
in?
In
that
neighborhood
or
would
they
you
know
yeah?
M
Would
they
want
to
see
more
robust
action
like
I'm,
aware
of
cases
where
there
are
tenants,
Council
tenants
who
are
yeah
kind
of
prolifically
dealing
drugs
and
creating
lots
of
issues
out
of
out
of
our
property
and
action
seems
to
be
scant
and
I
suppose
then
this
links
to
the
idea
of
what
is
an
appropriate
level
of
checks,
and
you
know
annual
annual
checks
or
not
and
I
suppose
the
thing
that
strikes
me
is
you
know
if
you
look
at
offsted
for
all
their
failings,
they
they.
M
You
know,
okay,
favors,
aside,
yeah
offset
have
a
system
where
they,
if
a
school
is
seen
to
be
really
really
struggling,
then
they're
given
a
lot
more
attention.
If
a
school
is
flourishing,
they
don't
so.
M
M
Finally,
just
that
just
to
under
a
positive
I
think
it's
worth
noting
so
in
in
my
part
of
the
city,
we
did
have
one
particular
housing
manager
who
was
in
for
a
while
he's
now,
sadly
been
promoted,
because
he
was
too
good
and
he-
and
it
was
just
interesting
to
note
the
role
of
a
good
good
management
and
he
knocked
heads
together
and
he
was
can
do
and
creative
and
things
really
changed
and
things
really
shifted
and
a
whole
lot
of
situations
that
had
seemed
intractable
suddenly
were
resolved
and
I.
M
Suppose
that's
worth
noting,
but
wanting
to
just
I
suppose
it's
a
bit
of
a
impossible
question,
but
would
it
just
beloved
be
great
to
see
more
of
that
because
it's
you
know
what
might
seem
impossible
and
intractable
isn't
always.
M
J
To
you
James
what
questions
all
at
once
so
I
think
the
first
issue
you
refer
to
counselor
was
about
ghost
tenancies
and
what
we
can
do
with
that.
I
think
the
the
example
you
give
as
well
was
was
probably
a
real
world
example
in
terms
of
people
moved
in
with
boyfriend
girlfriend
down
the
road
and
wanted
to
hold
on
to
that
property.
J
We're
aware
that
happens,
there's
potentially
benefit
issues
there,
if
somebody's
doing
that,
if
the
claiming
benefit
for
a
property
and
they're
not
residing
in
there,
so
we
will
link
with
Partners
to
try
and
persuade
people
that
may
be.
The
right
thing
to
do
is
to
leave
that
property
or
to
return
to
that
property
and
stay
there.
I
think
one
of
the
challenges
for
us
we
have
to
demonstrate
is
that
the
resident
hasn't
got
any
attention
to
return
when
we
try
and
seek
possession
of
these
properties
through
the
courts.
J
So
we
do
need
to
gather
quite
a
lot
of
substantial
information
before
a
judge
will
give
us
a
possession
order
and
that's
why,
as
I
referred
to
earlier,
that's
why
we've
got
the
tenancy
for
all
team
in
Personnel
to
do
just
that.
They'll.
Do
things
like
checking
to
see
whether
any
energy
is
being
used
at
the
property,
we'll
leave
towels
at
the
property
and
so
on,
but
obviously
we'll
we'll
engage
with
the
individual
if
we
know
them
as
well
in
terms
of
incentivizing
somebody
to
give
up
the
property.
J
I've.
Never
I've
never
heard
that
before
morning.
So
we'll
take
that
away
and
we'll
give
that
some
thought
I'm
not
sure,
if
that's
anything
that
we
could
do,
but
we'll
certainly
think
about
it.
I
think.
The
second
question
you
raised
was
around
insulating
properties
and
some
of
the
financial
costs
that
we
incur
to
do
that.
One
of
the
things
that
the
services
has
been
really
strong
out
over
the
last
couple
of
years
is
applying
for
government
grant
funding
to
get
that
financial
support.
To
actually
do
this.
J
Other
social
housing
decabulization
fund
was
successful,
with
a
bid
delivered
just
over
9
million
pounds
worth
of
work.
I
think
it
was
last
year
we're
just
finalizing
a
bid
this
year
for
a
further
just
over
nine
million
pounds
worth
of
work
to
support
us
doing
that
that
grant
funding
doesn't
cover
the
whole
amount
that's
match
funded.
So
if
the
government's
giving
us
five
million,
we
need
to
put
another
5
million
in
as
well
from
our
service
to
do
that,
but
it's
certainly
money
well
spent.
J
So
it's
something
that
will
continue
to
do
in
terms
of
anti-social
behavior.
J
What
my
housing
office
is
focus
very
much
on
the
low
level
issues
on
our
Estates
and
then
we're
linking
with
lasback
to
pick
up
those
more
serious
issues.
I
know,
there's
lots
of
work
that
goes
on.
It's
unfortunate
that
I
haven't
got
the
stats
here
to
share
that
with
you,
but
it's
not
just
about
going
for
possession.
Oh
there's
the
properties
when
people
are
not
behaving.
It's
looking
at
other
potential
sanctions
that
we
can
do
there
to
maybe
get
them
to
work
with
us
to
improve
their
behavior
and
not
disrupt
the
neighborhood.
J
That
they're
living
in
so
I'll
try
and
get
some
some
stats
on
that
and
share
that
and
then
just
before
I
hand
over
to
Adam
I.
Think
the
final
point.
For
me:
sorry,
there
was
there
was
two
of
the
questions.
There's
one
about
having
that
more
focused
support
for
those
residents
of
media
on
our
estate,
I'm
I'm.
J
We
we
addressed
that
a
few
years
ago
now,
we've
we've
got
what
we
refer
to
as
housing
offices
support
Team,
it's
a
small
number
about
20
staff
that
we've
got
within
the
service
and
we
will
use
those
to
pick
up
really
really
detailed
issues
with
some
of
our
residents,
something
that
we
know.
J
We've
got
to
spend
a
lot
of
time
on
to
support
those
redisms,
but
we
know
that
one
of
our
general
housing
officers
will
probably
not
have
the
the
time
available
to
to
give
that
dedicated
support
and
I'm
thinking
particular
when
we've
got
cases
like
Hoarding
in
a
property,
for
example,
where
you
really
need
to
work
with
those
residents
to
improve
that
behavior.
J
J
One
of
the
things
I
do
try
and
push
all
of
my
managers
to
do
is
to
is
to
really
think
out
of
the
box
when
they've
got
particular
challenges
from
members
that
have
been
escalated
and
look
at
how
we
can
electively
work
together
to
try
and
find
an
answer.
So
it's
good
to
hear
that
you
found
that
housing
manager
in
particular
was
doing
that.
I
will
certainly
share
that
and
I'll
just
hand
you
over
to
Adam
for
the
last
bits.
K
Thank
you.
It
was
a
point
really
around
the
the
cost
of
living
crisis
and
the
impact
that
that's
having
on
on
Heating
in
particular,
I.
Think
it's
a
it's
a
really
pertinent
one
at
the
moment.
A
lot
of
the
a
lot
of
the
advice,
a
lot
of
support
advice,
that's
out
at
the
moment
is,
is
a
real
focus
on
hating
the
person
not
the
environment,
obviously
to
save
costs
makes
perfect
sense
and
from
a
from
a
cost
perspective,
I
guess
from
my
selfish
perspective,
around
Property
Maintenance.
K
It's
a
real
risk
to
us,
particularly
around
damper
mold
and
members,
may
have
seen
on
the
on
the
news.
Last
evening,
a
tragic
case
in
a
neighboring
Authority,
where
the
death
of
a
young
boy
has
been
linked
to
severe
dampen
mold.
So
it
is,
it
is
a
a
topic
that
were
that
we're
putting
an
awful
lot
of
focus
on
I,
think
I
mentioned
a
previous
scrutiny
board
back
in
October
2022,
the
housing
Ombudsman
released
a
focus
on
report
specifically
focused
on
dampen
mold
and
improvements
across
the
sector.
K
That
could
be
made
we're
committed
to
implementing
the
recommendations
within
that
report,
but
subsequent
changes
over
the
last
year,
particularly
around
the
cost
of
living,
make
it
a
real
challenge
for
us.
I.
Think
our
focus
at
the
moment
is
on
our
response
to
instances
of
damper
mold
so
making
sure
that
we're
we're
we've
got
that
comprehensive,
look
at
looking
at
causation
rather
than
symptom
when
it
comes
to
cases
of
damper
mold.
So
it's
easy
for
us
to
just
go
in
and
do
a
damp
wash,
but
we
might.
K
We
might
be
back
there
three
four
months
later,
if
we
don't
treat
the
symptoms
so
so
really
looking
at
the
causation
is
a
focus
for
us
and
making
sure
that
the
priority
is
is
effective
when
it
comes
to
responses
to
damper
mold.
We
are
acutely
aware
that
that
is
likely
to
increase
over
the
course
over
the
course
of
the
winter
and
will
be
a
real
challenge
for
us,
but
but
I
guess.
The
key
to
that
really
is
is
not
waiting
for
that
to
happen,
but
trying
to
put
somebody's
in
place
now.
K
D
Thank
you,
chair,
not
sure
where
to
start
after
hearing
everyone,
but
I,
think
I
should
declare
a
personal
interest
on
this
as
well.
But
let
me
just
make
this
absolutely
clear:
the
lead
city
council
staff
are
brilliant,
no
issue
with
them.
What
we've
heard
this
morning?
It
was
all
to
do
the
repairs
and
everything,
but
it
wasn't
to
do
with
anything
to
do
with
other
stuff.
But
it's
the
contractors.
People
like
me
as
who
are
causing
problems
for
our
local
residents,
is
costing
us
money
as
a
local
Authority.
D
What
we
heard
this
morning,
where
one
or
two
visits
would
have
been
a
correct
thing
to
follow,
rather
than
having
it
through
three
or
four
wizards
now
who's
picking
the
bill
is
the
lead
city.
Council
speaking
the
bill
when
Mayors
are
going
or
PJ
is
it
Jones
visiting
is
costing
us
money
under
the
circumstances
that
we
are
in
having
lost
2.2
billion
over
over
the
last
12
years,
and
then
we're
picking
up
these
bills
from
these
private
contractors.
D
Now,
being
an
old
school
person,
I
remember
back
in
day
when
we
used
to
have
like
small
businesses,
where
we
used
to
train
young
people
with
regards
to
skills
and
then
obviously
those
skills
used
to
enter
into
the
employment
in-house
is
something
I
think
we
should
be
looking
at
rather
than
having
the
me,
as
especially
when
you
have
regular
meetings
with
me
is
I'll.
D
Tell
you
what
the
the
problem
with
repairs
is
me
as,
and
that
will
tell
all
the
councils
will
say
that
to
you
and
the
local
residents,
so
I
think
that's
where
the
problem
is,
but
with
regards
to
people
like
yourself
and
your
staff,
brilliant,
it's
not
the
fault
of
our
call
handlers.
It's
just
the
people
who
are
trying
to
deliver
the
service.
They
are
not
doing
it
to
the
level,
but
it's
not
a
question.
D
It's
just
a
comment
to
say
after
hearing
everything
what
the
colleagues
have
just
said,
it
all
comes
down
to
our
contractors
and
those
people
need
to
be
accountable
and,
to
be
honest
with
you,
chair,
I'm
surprised
why
they
are
not
here
today
or
we
should
invite
him
and
I.
Think
we've
said
this
previously
as
well.
Why
should
people
like
Adam
take
the
take
the
headache
and
those
people
who
are
responsible?
They
should
be
here
simple,
straightforward,.
A
To
watch
the
point,
I
think,
maybe
that's
something.
Maybe
we
should
hold
up
a
working
group
session
with
with
mirrors.
Well
well,
it
I
mean
it
it
only.
It
affects
those
of
us
who
are
in
the
west
side
of
the
city,
so
but
you
the
rest,
who
are
Building
Services
as
I'm,
saying
I'm,
saying
yeah,
so
I
think
yeah
I
think
we
could
look
to
hold
a
meeting
with
them
so
that
we
can
discuss
things
in
one
of
our
Workshop.
So
we
can.
We
can
think
about
that.
So
you
had,
it
was
a.
J
Yeah
I'll
start
with
the
Positive
the
we
've
really
satisfaction
surveys
to
to
get
a
feel
from
our
tenants
how
they
feel
we're
working
as
a
service
and
and
we
have
to
see
a
slight
increase
in
satisfaction
levels
or
both
our
marriage
contractors
Miz
and
our
in-house
contractors.
Lbs.
That
said,
that
level
of
satisfaction
is
is
not
where
we
want
it
to
be
as
a
service.
So
I
accept
the
councilor's
comments
and
there
is
still
work
to
do
with
that
contractor
to
improve
things.
J
Adam
can
come
in
on
the
next
Point
again
it's
wrong,
but
in
terms
of
when
a
contract
has
gone
out
to
carry
out
repair
and
that
repairs
not
successful
and
I
have
to
go
back
out
the
following
day
or
the
day
after
that
to
make
the
job
right,
they
don't
get
any
additional
Financial
benefit
from
working
in
that
way
through
those
we
pay
for
that
job
to
be
fixed.
J
A
J
A
You
right
comes
from
Maloney
councilor,
Brooks
Council
of
Khan
and
councilor
Wadsworth,
so
it
comes
to
Maloney.
First,
please.
H
Just
coming
back
to
void
properties,
anytime,
you've
got
a
backlog
and
a
target
for
them
to
be
turned
around,
but
what
is
the
longest?
A
property
is
staying
void
for
because
I've
got
residents
in
my
ward
from
beast
and
holbeck
and
cottingley
they're
applying
for
Council
housing,
they're
coming
to
me
and
they're,
giving
me
a
list
of
addresses
that
have
been
empty
for
years.
They're
saying
you
know,
I'm
on
the
list
and
I
can
see.
There's
this
property,
this
property
in
this
property-
that's
been
empty
for
years.
Why
can't
we
move
into
that
one?
H
J
I'd
be
surprised
if
only
my
properties
have
been
empty
for
years.
We
do
I
mean
it's
difficult,
sometimes,
particularly
for
people
living
on
our
Estates.
You
know,
what's
a
council
property
and
what's
potentially
an
unoccupied
property
or
a
private
landlord's
property
if
a
property
is
being
empty
for
a
couple
of
years,
and
it's
not
one
of
ours,
then
I'd
expect
that
issue
to
be
picked
up
with
our
private
rented
sector
team
to
take
action
against
the
the
landlord.
Assuming
it's
a
landlord
to
bring
the
property
back
into
use.
J
I
mean
we
as
I
said
earlier.
We
we
aim
to
let
our
properties
within
30
days,
but
I
accept
that
it's
taken
considerably
longer
than
that,
while
we're
working
through
this
backlog
and
I
am
aware
of
it
taking
several
months
for
some
properties
to
come
back
into
use,
but
we're
hoping
that
we
will
get
that
back
down
to
30
days
in
terms
of
liaising
with
customers.
Who'd
ask
about
a
particular
property.
J
Would
if
they've
been
successful
either
through
a
director
or
because
they've
bid
on
that
property,
we'd
keep
them
in
the
loop
and
we'd
give
them
a
a
rough
idea
of
when
we
expect
that
property
to
commence
it.
So
they
can
move
in,
ideally,
I'd
like
to
nail
it
down
to
a
particular
deer.
So
they
know
the
keys
are
coming
in
and
that
day
and
they
can
plan
to
move
well
in
advance.
J
There's
probably
a
little
bit
more
work
for
us
to
do
in
that
area,
but
I'd
like
to
give
people
a
couple
of
weeks
noticed
that
we
know
properties
coming
in
to
say.
But
we
are
picking
that
up
with
those
contractors.
A
H
J
Have
to
have
a
look
and
see
what
see
what
the
longest
one
is.
I
honestly,
don't
know
if
it's
not
made
out
I
know
it's
several
months
since
we've
been
dealing
with
coffee,
yeah.
I
Thank
you,
chair,
I,
think
I.
Think,
first
of
all,
thank
you
for
the
report.
It's
very
interesting
and
secondly,
I'd
like
to
just
extend
my
thanks
to
all
the
staff.
I
Who've
worked
through,
obviously
the
pandemic,
but
then
all
of
the
all
of
the
supply
chain,
issues
that
came
after
that
and
have
stuck
through
that
especially
coming
up
against
frustration
from
from
that
I
mean
I,
suppose
professionally
and
then,
like
you,
know,
having
to
convey
that
feeling
that
frustration
in
yourself
and
then
getting
it
back
from
the
customer,
so
yeah.
Thank
you.
I
I'd,
like
to
I
suppose
extend
on
what
my
colleague,
Council
actor
was
talking
about.
We
do
receive
a
lot
of
complaints
about
me
is
I
suppose
briefly.
How?
How
does
the
void
reduction
strategy
support
the
the
sort
of
long-term
commitment
to
bring
all
services
back
into
Leeds
Building
Services
across
the
city?
I
I
I'll,
be
honest.
I
do
feel
like
it
is
a
bit
of
a
lost
opportunity,
because
yes,
I
understand
that
getting
the
backlog
sorted
out
is
very
important,
but
they
could
have
been
alongside
alongside
using
some
contractors.
It
could
have
been
some
some
additional
capacity
brought
in
for
is
it
just
about
time
frames
or
you
know
what
I
mean
and
then
and
then
there's
tower
blocks.
I
I
I
I
I
know
in
my
ward.
It's
it's
very
popular
to
live
here,
so
it'd
be
interesting
to
see
across
the
city
like
what
what
waiting
waiting
time
actually
is
because
I
I
mean
only
last
night,
half
past
nine
I
received
a
text
message
from
an
absolutely
desperate
constituent
who's
living
in
the
tower
block:
three
kids,
two
bedrooms
and
there's
dump
and
mold
issues.
So
what
am
I
supposed
to
like
you
know
when
I'm,
when
I'm
responding
well,
the
average
wait.
Time
is
two
years
I've
been
waiting
for
five.
J
Thanks
counselor
some
good
questions:
I'm
I'm,
going
to
refer
to
Adam
in
terms
of
Mia's
on
the
the
question
around
the
length
of
contract-
that's
remaining
there
and
what
we're
potentially
going
to
do
moving
forward.
One
of
the
things
you
mentioned
and
I
appreciate
your
understanding
over
the
the
pressures
it
causes
as
officers
since
covered
and
dealing
with
the
challenges
in
terms
of
Workforce
and
materials.
J
But
we
have
brought
additional
contractors
in
to
try
and
help
us
in
some
areas,
particularly
the
voids
we
did
have
to.
Unfortunately,
let
one
of
those
contractors
go
relatively
early
because
the
level
of
work
they
were
doing
in
the
voice
wasn't
a
standard
that
we
felt
was
suitable
for
our
tenants
and
we
do
have
plans
when
we
move
into
the
the
new
year
about
how
we're
working
with
Mayors
and
lbs
to
supply
each
other
to
get
that
backlog
reduced
in
terms
of
the
the
waiting
times
across
the
city.
J
I
can
absolutely
get
that
over
to
you.
I
mean
one
of
the
things
we
we
tell
people
to
do.
They
can
actually
see
this
for
themselves.
We've
got
the
housing
picker
online
system,
so
our
applicants
can
go
on
there.
They
can
have
a
look
at
properties
and
it'll,
give
them
a
rough
idea
and
I
don't
dispute
the
case
of
somebody
saying
they've
waited
three
years
in
a
high-rise
property
to
move
into
another
five
years.
J
Was
it,
depending
on
the
level
of
priority
that
that
case
has
got
realistically
someone
with
band
B
want
in
certain
parts
of
this
there
and
certain
particular
property
types.
J
It
may
never
get
an
offer
of
a
council
property
and
that's
why
we'll
work
with
people
and
try
and
offer
other
solutions
for
them
where
realistically
the
problem
they're
not
going
to
get
social
housing
stock
and
support
them
within
the
private
rental
sector,
for
example,
and
help
there
I
think
I'll
pause
there
and
I'll
just
hand
over
to
Adam.
O
Thanks,
sir
thanks
chair
just
on
the
spelling,
I
mean
I
I
often
get
emails
from
from
residents
from
colleagues
across
the
council
about,
obviously
the
debating
register
and
the
times
how
desperate
people
are
moving
to
council
property
and
that
meeting
time
actually
differs
from
depending
on
where
you
want
to.
Some.
People
want
to
move
a
particular
area
of
a
city
where
there's
actually
very
few
Council
houses
and
that
could
actually
and
then
bid
for
Less
properties.
Others
are
prepared
to
go
anywhere
and
could
be
rear
house
within
a
couple
of
years.
O
So
it
depends.
You
know
where
the
demand
is.
Obviously,
if
let's
say
Lee's
Northeast
somebody
wants
to
move
into
I,
don't
know
in
Motown
or
in
a
particular
area
of
my
world
and
and
there's
there's,
not
many
Council
houses.
You
could
be
and
they're
only
wait
for
until
those
properties
become
available
in
certain
areas.
O
So
you
could
be
waiting
for
over
three
years
or
three
and
a
half
years
as
well
and
I've,
seen
as
long
as
that,
so
where
people
are
prepared
to
because
of
family
connections
and
all
that,
but
nevertheless,
I
mean
if
somebody
is
actually
waiting
and
and
councilor
Brooks.
O
If
there
are
any
issues
with
a
property
like
you
mentioned,
Dumbo
any
other
repairs,
then
they
should
be
tackled
with
there's
knives
and
butts,
and
you
know,
and
and
there's
no
reason
why
we
shouldn't
be
doing
that
and
if
that's
the
case,
that's
the
first
thing
we
should
be
tackling
because
nobody
you
know
deserves
to
be
living
in
a
puppy.
That's
not
fit
for
purpose.
O
K
Thank
you,
I
would
just
like
to
start
by
and
I
understand
that
members
speak
from
from
their
own
experience
within
their
own
constituencies,
but
but
some
degree
support
for
for
me
is
the
challenges
that
Mayors
face.
The
the
issues
that
Mayors
face
are
reflected
across
the
city.
We
can
see
that
from
our
performance
indicators,
an
equally
working
in
partnership
with
me,
as
from
from
within
my
service
working
in
partnership
with
lbs
from
within
my
service,
is
critical
to
us
improving,
making
those
those
steps
forward.
K
K
It's
vitally
important
that
we
get
the
entirety
of
that
process,
don't
done
correctly
and
and
not
just
kind
of
pinpoint
specific
elements
in
my
view,
so
so
I
think
it
is
important
that
we
that
we
do
look
at
that
entire
process
and
I
do
take
that
entirely
personally
and
I'm
here
to
represent
that
service
and
I'm
more
than
happy
to
kind
of
own
that
and
take
responsibility
for
the
for
the
service
as
a
whole.
K
What
I
would
say
is
I'd
just
like
to
go
back
on
on
some
of
the
dates.
So
in
terms
of
the
the
insourcing
strategy
we
did
in
Source,
the
south
of
the
service
in
July
2021
and
then
in
October
2021.
The
new
country
with
mayor
started
in
the
west
of
the
city,
so
that's
for
for
a
five-year
period
without
any
option
for,
for
extension,
we
are
entirely
supportive
of
the
lbs
growth
strategy
in
our
strategy.
K
Is
that
when
that
contract
does
reach
conclusion
that
we
will
internalize
the
west
of
the
city
on
the
basis
that
we
can
demonstrate
that
the
lbs
is
meeting
both
in
terms
of
performance
and
cost
the
same
standards
as
an
external
contractor,
so
so
entirely
supportive,
but
it
can't
be
at
all
costs.
It
needs
to
be
the
best
value
for
the
customer.
It
needs
to
be
the
best
performance
for
the
customer
as
well.
But
that's
that's.
Absolutely
our
strategy
at
the
conclusion
of
the
of
the
mayor's
contract
in
the
in
the
west
of
the
city.
A
P
Thank
you,
chair
I,
don't
like
to
see
Monday
just
being
quiet
there
Monday's
happened,
I
know
just
following
Council
of
fake
he's
touched
on
it.
Actually
what
the
question
I'm
going
to
be
asking
was
the
local
based
choice
for
letting
you
know
there
are.
As
you
know,
the
word
I
represent.
We've
got
one
of
the
most
Council
properties
in
Leeds
in
my
world,
and
there
are
families
who
are
expanding
when
they
moved
into
those
properties.
P
They
might
have
been
a
one
bedroom,
but
now
they
need
extra
and
larger
properties
and
those
local
based
Choice
letting
deprive
those
communities
now
those
families,
because
they
don't
have
a
connection
in
those
areas,
and
you
have
to
have
a
connection
you
have
to
have
a
really.
You
know
you
have
to
work
in
the
area.
P
You
have
to
have
a
family
in
the
area,
but
some
you
know
new
communities
who
are
coming
over
existing
communities
as
well,
don't
have
a
connection,
are
deprived
from
those
properties
and
they
don't
get
the
opportunity
to
move
in
those
areas.
So
I
think
we
need
to
really
look
that
Avenue
again
but
in
the
consultation,
but
I
will
be
encouraging
a
lot
residents
to
do
that
at
that
time
as
well.
Okay.
P
The
second
question
is,
as
the
this
board
had
the
opportunity
to
visit
the
Leeds
watch
with
the
chair
and
the
board
members,
and
why
were
we
there
and
we
talked
about
the
anti-social
Behavior
and
the
issues
going
in
in
our
social
housing
and
I
did
raise,
because
in
my
world
we've
got
some
new
CCTV
being
installed,
but
they're
not
gone
live.
We
we've
been
including
residents
to
report
at
the
time
and
day
and
location
and
when
they
do
report
and
then
when
we
find
out
those
cctvs
have
not
gone
live.
P
So
it's
really
bad.
Actually,
so
they
that
confidence
with
the
residents.
You
know
for
reporting,
it's
just
gonna
be
wasted,
and
you
know
not
going
to
be
the
point
in
the
future.
Can
we
have
the
day?
And
you
know
when
will
they
be
going
live
so
we
can
make
sure
update
the
residents?
Yes,
your
block,
the
c22
result
up
and
running
as
well,
so
you
can
avoid
those.
That's
one
just
to
finish
on
positive
note
share.
P
You
know
we
talked
about
the
installation,
I
know
in
birmingtos,
Richmond
Hill,
we
had
a
multi-story
blocks
been
insulated
and
this
is
not
coming
from
me.
This
is
coming
from
our
constituents.
My
residence
saying
you
know
we're
living
in
a
really
difficult
times:
cost
of
living,
High
energies
and
those
insulation
Distributing
what
they
made
us.
You
know
before
we
used
to
choose
between
eating
and
heating.
Now
we
don't
have
to
choose
that
because
we
don't
even
put
the
heating
on
it's,
the
houses
are
so
warm.
P
J
Thank
you
councilors
for
those
positive
comments,
very
much
appreciated
and
we'll
make
sure
the
team's
aware
of
that.
You
mentioned
local
latest
policies
earlier
we
do.
We
have
a
number
of
them
across
the
city
and
it's
one
of
the
things
that
we
we
continue
to.
Look
you
know
refreshing
and
reviewing
and
seeing
whether
or
not
they're
still
fit
for
purpose,
but
there's
other
policy
changes
that
we've
done,
particularly
over
the
last
12
months
to
try
and
ensure
the
most
vulnerable
people
are
rehousing.
J
Our
properties
and
I
think
it
probably
picks
up
on
a
few
of
the
questions
that
we've
already
had
I'm
just
going
to
bring
Mandy
and
if
that's
okay,
chair
just
to
give
a
little
bit
of
an
update
on
some
of
the
policy
changes.
We've
made
this
year
to
support
people,
foreign.
C
Or
the
increased
pressures
on
Council
housing
stocks,
the
numbers
on
the
register,
the
numbers
in
those
highest
priority,
we're
constantly
discussing
you
know
which
bits
of
our
lettings
policy
are
fit
for
purpose,
which
are
the
areas
that
we
need
to
look
at
I.
Think
we
spend
out
at
Gerard
and
I
spend
hours
talking
about
the
lettings
policy
I
think
it's
fair
to
say
that
it
overall
it
is
fit
for
purpose
and
it
is
well-respected
nationally
in
terms
of
the
approach
that
we're
taking
leads,
because
it's
not
just
about
how
we
allocate
as
a
landlord.
C
It's
then
the
sort
of
knock-on
consequence
that
there
has
potentially
in
on
on
homelessness,
temporary
accommodation
Etc.
So
our
approach
to
the
policy
is
very
rounded
to
make
sure
that
in
doing
tweaks
that
we
wouldn't
create
an
unintended
consequence
elsewhere
within
within
I
suppose
the
sector
or
The
Wider
housing
sector
and
have
meeting
housing
need
I
suppose
because
of
the
significant
pressures
of
residents
in
the
highest
level
of
need,
we
did
change.
We
did.
C
There
are
emergency
Provisions
within
the
Latins
policy
that
should
there
be
an
emergency
situation
that
we
can
respond
to
that.
So
you
may
be
aware
that
earlier
this
year
we
did
suspend
part
of
our
prior
allocations
that
were
relating
to
the
date
of
registration
quotas.
So,
just
very
briefly,
in
terms
of
our
policy,
75
goes
to
people
who
are
in
the
highest
priority
need
and
25
goes
to
those
that
have
been
on
the
register
the
longest.
Well,
obviously,
the
the
emergency
situation
was
the
number
of
people
and
the
greatest
highest
priority.
C
So
we
did
suspend
the
date
of
registration
quota
earlier
this
year.
That
was
a
temporary
measure
and
we
will
con
for
for
one
year
and
we
will
continue
to
monitor
the
numbers
of
that.
As
Gerard
says,
we've
seen
a
slight
reduction
in
the
number
of
people
in
that
very
highest
priority
need,
but
we're
not
where
we
want
to
be
I
suppose
so,
so
we
will
look
at
that
and
see
if
there's
further
tweaks.
That
then
need
to
be
made
I
think
in
relation
to
the
local
lettings
policies.
C
I
think
some
of
those
policies
work
well
and
and
others
don't
and
I-
think
there
is
a
piece
of
work
to
to
look
at
how
we
manage
those
policies
and
how
we
adapt
them
to
more
research.
More
recent
situations
in
terms
of
that
housing
need
because
they
were
developed
a
number
of
years
ago
and
and
housing
need
continually
changes
within
local
areas.
So
it's
really
important
that
we
do
look
at
that.
C
G
Thank
you,
chair,
I,
think
Council
Maloney
was
referring
in
her
question
to
these
ghost
properties,
and
you
talked
about
voids
so
I
think
he
dodged
it
and
she's
too
nice
to
come
back
and
have
a
second
girl,
but
these
girls
properties
are
in
all
our
Wards
I've
had
one
for
nine
years.
The
neighbors
tell
me
and
I
can't
shift
that
tenant
out
of
there,
because
she
comes
back
to
collect
a
mail,
and
so
you
won't
do
anything
about
her.
The
garden
gets
untied
and
it's
not
an
old.
It's,
not
a
young
person.
G
This
it's
it's
not
sheltered,
but
it's
a
bungalow
and
the
garden
gets
untidy
and
I
eventually
get
Environmental
Services
in
to
cut
the
garden
down.
But
then
it
comes
back
again
and
I
have
to
say:
I
did
a
street
surgery
with
my
new
colleague
and
the
people
said
we're
fed
up
for
you,
because
you
don't
do
anything
so
we're
gonna,
try
him
but
he's
not
a
girl,
and
he
can't
do
anything
either
because
you
don't
just
you
just
I
mean
I,
don't
know
whether
it's
a
legal
thing
or
a
will
thing
or
what?
G
But
my
major
question
really
was
going
to
be
about
annual
tenancy
visits
that
you've
made
them
contacts
I
think
that's
where
you've
really
failed,
because,
ultimately,
you
pick
up
so
much
on
a
visit
when
I
used
to
hear
issues
about
particular
tenants.
The
first
thing
I
used
to
do
was
Ring
the
housing
office
up
and
say:
when
are
they
due
for
an
annual
visit?
Because
if
they're
due,
can
you
go
do
it?
G
And
can
you
just
take
a
pcso
with
you
and
see
what
you
see
see
when
you
go
in,
because
I'm
led
to
believe
that
the
pcso
might
be
interested
and
they
used
to
do
that
and
we
used
to
pick
up
all
sorts
of
things.
Annual
checks
used
to
pick
up
people
who
couldn't
prove
idea
that
there
were
tenants.
It
also
used
to
pick
up
repairs.
I
once
had
the
property
I'm
going
to
talk
to
you
about
afterwards.
G
I
had
a
housing
officer
go,
do
an
annual
check
there
and
the
Tenant
raised
repairs
with
him
and
he
discounted
the
repairs
said
they
shouldn't
be
done.
Etc
and
I
took
it
to
be
your
predecessor,
Monday,
and
she
was
tearing
her
out
saying:
that's
exactly
what
he
should
be
doing.
Reporting
these
repairs,
not
saying
oh
well,
they
don't
really
need
doing
or
do
you
need
to
report
them
separately?
He
should
be
picking
them
up.
G
That's
part
of
the
tenancy
visit
to
pick
up
a
repair
and
I
think
in
the
present
climate
to
actually
give
advice
about
mold
which
the
tenant
might
not
report
until
it
was
too
bad,
but
they
might
just
say:
can
you
look
at
the
corner
of
this
bedroom
and
the
officer
be
able
to
give
you
a
bit
of
advice
or
whatever
an
insulation
and
grants
that
are
available
and
benefits
are
available.
It's
all
packed
off,
making
the
tenant
more
liquid,
rather
than
recessive
and
I.
G
J
Okay,
thanks
I'm
I'm
gonna
invite
Mandy
back
in
chair
to
pick
up
some
of
the
issues
around
the
the
annual
tenancy
contact
and
and
where
we
are
in
terms
of
performance,
I've,
probably
been
empty
nine
years
almost
there
that
that
would
certainly
frustrate
me
and
if
you
want
to
send
me
details
of
properties-
and
that
goes
out
to
any
other
Ward
member
here
as
well.
J
I'll
certainly
make
sure
that
the
team
pick
you
up
to
respond
back.
Sometimes
it's
not
that
straightforward
to
bring
an
empty
property
back
into
use.
If,
if
it's
a
council
property
and
it's
not
being
used,
it
is
relatively
easy.
If
it's
a
if
it's
a
private
property
and
I
don't
know
the
owners
died,
they've
got
nobody,
no
other
family
that
that
property
can
pass
on.
J
So
it
can
take
some
content
consume
considerable
time
going
through
the
state
to
try
and
be
able
to
get
to
a
position
where
we
could
potentially
even
see
poet,
I've
I've
not
got
anybody
from
the
private
red
sector
team
with
me
here
today,
but
I
can
probably
get
some
information
to
share.
J
Just
in
terms
of
the
successes
we
do
have
in
terms
of
bringing
empty
properties
back,
that
our
social
housing
stock
and
in
terms
of
our
stock
me
Amanda
will
have
a
look
and
see
if
we
can
share
some
figures
about
the
successes
that
we've
had
as
well
and
I.
Think
one
of
the
things
I'm
learning
from
today
is
we
do
need
to
maybe
shout
a
little
bit
more
about
the
successes
we
have
in
the
service
as
well.
J
C
So
we
have
resumed
annual
tenancy
visits.
Well,
we've
received
a
visit
program.
We
still
keep
annual
in
the
title,
but
we're
not
visiting
annually
for
all
residents.
So
this
year
we
we
are.
We
have
a
Target
to
visit
44
of
our
tenants.
C
C
How
we
made
a
decision
this
year
that
because
of
covert
and
because
of
the
not
be
not
crossing
the
threshold
for
a
couple
of
years,
that
that
vulnerability
was
the
real
risk
I'm
hearing
today
that
possibly
we
need
to
look
at
additional
risk
category.
So
what
might
identify
someone
who's
not
present
within
the
home,
so
not
ordering
repairs
lack
of
contact
that
might
be
a
way
of
getting
across
the
threshold
of
some
of
those
properties
to
understand
what
some
of
those
issues
are.
So
that's
helpful
feedback
from
the
prioritization
of
lectures
program.
E
Yeah
I've
got
about
three
issues
and
but
first
of
all
to
say,
I
think
the
council
does
a
fantastic
job
in
all
sorts
of
different
ways,
dealing
with
the
stacks
with
high-rise,
heating,
ground
Source
heating
systems
and
so
on.
So
the
three
things
that
I
want
to
raise:
one
is
mutual
exchanges,
so
I've
had
a
few
cases
of
mutual
exchanges
which
go
wrong
and
it's
really
upsetting
for
people,
because
their
expectations
are
raised
and
I
don't
know.
Sometimes
after
two
or
three
months
it
all
goes
wrong
and
it
comes
to
an
end.
E
So
I
just
wondered.
Hopefully
you
can
produce
I
think
there
is
some
discussion
going
on
about
making
the
system
better
and
more
transparent
and
more
successful.
If
you
like.
So
that's
the
first
thing.
The
second
thing
is
about
selective
licensing,
so
one
of
the
important
things
of
learning
from
hair,
Hills
and
Beeston
is
that
it
seems
to
be
working
and
particularly
to
protect
people
in
private
Tendencies.
So
hopefully
it
will
be
extended
to
armley
in
the
next
year
and
is
that
just
a
rumor
or
just
a
hope?
E
And
thirdly,
going
back
to
right
to
buy
when
the
chartered
Institute
did
its
housing
review
of
2022.
It
said
right
to
buy
is
a
strategic
disaster,
so
in
Wales
and
Scotland
they've
abandoned
the
right
to
buy
it's,
it
I
think
it
is
a
disaster
it
it
takes
away
social
housing
from
that's
desperately
needed,
and
it's
not
going
to
get
replaced
when
you
lose
600
properties
each
year.
So
thank
you.
J
Thank
you,
counselor
I'll
have
to
have
a
look
at
any
issues
regarding
Mutual
exchanges
where
they've
not
followed
through
I
mean
the
it's
one
of
the
issues
where
we
we
don't
really
have
any
discretion
as
as
housing
officers
about
whether
or
not
mutual
exchange
goes
through.
They
act
very,
very
clear
in
terms
of
the
grounds
and
as
long
as
all
those
grounds
are
met
that
Mutual
exchange
would
would
take
place
so
but
I'm
happy
to
have
a
look
at
those
and
see
in
terms
of
selective
licensing.
J
Thank
you,
I
think
it
is
going
well
in
the
two
areas.
It's
clearly
there's
been
a
little
air
because
of
curve.
It
it
says,
was
crossing
the
thresholds
in
those
properties,
but
we're
getting
in
there
now
and
we
provided
some
really
good
work.
J
Obviously
we
are
looking
at
potentially
other
areas
in
the
future.
I,
don't
think
anything's
been
agreed
at
this
moment
in
time
about
a
third
area,
but
I
know
we
I
know
we're
certainly
looking
an
additional
area
in
the
not
too
distant
future,
I
think
in
terms
of
right
to
buy
it's,
it's
a
political
debate.
Council.
It
probably
wouldn't
be
fair.
As
me
as
an
officer
to
give
my
own
personal
views
on
it,
I
said
earlier
on
today
that
we
lose
about
600
properties
through
right
to
buy
I,
think
I'll
leave
it.
M
I
didn't
mention
selective
licensing
before,
because
I
thought,
maybe
it
was
outside
the
scope
of
of
today,
but
a
welcome
opportunity
to
just
briefly
speak
about
it.
So
so
selective
licensing
covers
part
of
my
ward
in
Huntington,
Riverside
I
think
it
has
brought
some
positives.
I
also
think
it's
really
really
patchy
I'd
particularly
bring
up
issues
that
I
brought
up
before
around
Council
properties,
but
around
private
lands.
M
Private
private
properties,
where
there
is
incredibly
high
levels
of
crime
and
social
behavior
operating
out
of
houses
that
are
in
theory
licensed,
and
it
seems
that
selective
licensing
is
doing
very,
very
little
to
achieve
that
and
again
I'm
not
having
to
get
like
I'm
in
contact
with
some
of
the
officers
and
they're.
You
know:
they're,
they're,
great
and
they're
doing
the
best
I'm
not
trying
to
put
things
anyone
but
I.
M
Just
wonder
if
systemically
there
is
still
an
issue
with
Selective
licensing
that
we
we
need
to
look
at
to
make
sure
that
that
that
kind
of
thing
can
be
really
tackled,
because
when
I
saw
selective
licensing
coming
in
I
thought,
that
would
be
one
of
the
one
of
the
real
positives
that
it
would
bring
with
it.
I'd
also
yeah.
This
is
a
longer
conversation
not
for
today,
but
I'd
be
interested
if
it
is
to
be
extended
to
other
areas.
M
I
think
it'd
be
interesting
to
review.
Just
the
the
criminality
and
social
behavior
be
interesting
to
review
it
and
I
think
there
would
be
ways
in
which
you
could
implement
it
to
make
it
smarter
and
less
clunky
stupid.
J
Thank
you.
Counselor
I
mean
it's
the
private
renting
sector
that
that
focus
on
selective
licensing
within
the
two
areas
of
the
city,
predominantly
we're
going
in
there
to
check
that
the
Property
Standards
meet
legislation
for
the
resident.
That's
in
there,
that's
not
to
say
that
we
walk
then
address
other
issues
and
sign
ports.
J
So
if
that
Resident
is
suffering
from
ASB
or
it's
clear
that
their
their
potential
in
the
cars
of
ASB,
the
drug
use
in
the
property,
there's
there's
people
in
the
property
that
shouldn't
be
there
we'll
link
with
partners
and
we'll
make
sure
that
that's
addressed
and
there's
been
some
significant
success
in
terms
of
us
getting
into
those
properties
identifying
those
things
and
then
referring
them
on
to
other
agencies.
J
It's
not
stats
that
I
personally
hold,
but
maybe
that
might
be
useful
to
share
those
again
with
you
and
if
you
want
to
meet
me
outside
of
this
section
with
Marco
Island
who's,
the
head
of
the
private
rented
team
who
heads
up
selective
licensing,
the
officer
will
happily
do
that.
I'll
have
another
better
discussion
about
what
we're
doing
in
your
area,
particularly
when
you
said
you
felt
things
were
a
little
bit
patchy
over
there.
A
Are
you
going
to
to
do
about
it,
and
that
makes
it
very
very.
If
we've
got
the
information
it
would
help,
and
the
final
thing
is
about
visits.
I
think
visits
are
vitally
important
just
now,
so
that
we
can
explain
to
some
residents
who
have
forgotten
how
to
use
their
Heating
and
their
energy
because
it
may
be
a
while
I
know
in
my
particular
word,
you've
done
fantastic
work
in
the
decarbonization
that
some
of
these
people
were
probably
taught
back
in
May
June
July
how
to
use
the
reading
they
probably
weren't.
A
You
haven't
used
it,
so
they
now
need
to
be
reminded
the
most
effective
and
efficient
way
of
using
their
Heating
and
at
the
same
time
we
can
talk
about
any
other
issues
that
they've
got
about
mold,
dampness
Etc.
Because
again
you
know
what
is
the
current
view
about
opening
your
windows,
because
some
people
perceive
it
that
the
heating
just
disappears
out
the
windows,
so
there's
pros
and
cons.
So
we
need
to
explain
to
people
about
that.
So
I
know
at
that
basis.
A
O
Thanks
thanks
chair
and
thanks
for
all
the
members
for
for
your
comments
and
and
questions
well,
I've
sat
quietly,
but
I
mean
this
is
very,
very
informative
and
for
me-
and
we
take
on
your
comments
and
questions
very
seriously.
Certainly
I
do
and
and
all
the
offices
here
do
as
we
go
back
to
work,
no
I've
taken
not
a
few
things
and
starting
with
the
annual
visits,
I
think
Mandy's,
quite
right
that
we
we
are
doing
quite
quite
a
number
of
visits.
O
44
is,
is
a
quite
extensive
figure
and
when
we
actually
look
look
at
the
visits
or
the
44
percent,
we
look
at
the
background
information.
The
previous
visits
as
well
the
vulnerable.
You
know,
tenants
the
areas
and
and
then
those
numbers
are
or
they
are
prioritized.
So
you
know
everybody
that
should
have
a
visit
should
have
a
visit.
They
should
be
about
44
and
it
doesn't
mean
that
we
don't
actually
visit.
O
We
will
be
making
phone
calls
to
others
as
well,
so
everybody
gets
a
contact,
but
not
probably
in
in
the
first
instance
or
this
year
as
we
as
we
go
back
to
after
corvid.
So
the
other
thing
I
think
councilor
councilor
Powerline
mentioned
about
borrowing
big
to
invest.
Well,
we
can't
borrow
from
government,
we
can't
borrow
it,
but
I
think
the
current.
O
If
you
look
at
the
interest
rates-
and
there
are,
you
know,
we
can't
just
go
opening
the
market,
we're
quite
lucky
that
you
know
some
of
the
boarding
we
have
at
the
moment
is
on
a
fixed
time,
but
to
go
out
and
borrow
now.
It's
not
an
easy
thing
to
do
with
the
current
interest
rates.
I
think
the
drugs
and
the
criminal
behavior
is
an
interesting
one.
We
are
sometimes
dependent
on
our
partners
as
well
the
police,
the
last
but
and
and
other
agencies
to
combat
those.
O
It's
not
just
a
mean
to
council,
Properties
or
areas.
There's
a
scenario
you
know,
but
we
we
do
all
we
come
to
kind
of
tackle
those
issues.
I
think
sometimes
it's
important
that
if
you
come
across
any
any
casework,
then
do
pass
it.
You
know
in
our
Direction
until
it's
reported,
then
it's
ready
by
by
neighbors
or
by
local
people
or
elected
members.
Until
it's
brought
to
our
attention,
then
we
can't
do
anything
about
it.
So
where
is
it
is
then
we
should
be.
The
other
thing.
O
I
think
the
ghost
properties
I
think
one
of
the
issues
we
kind
of
had
in
the
past
and
public
school
is,
is
people
subletting
properties
which,
if
we
know
if
they
are
subletic,
if
they're
not
living
there?
Somebody
else
doing
that.
Then
we
can
take
action
against
that.
O
If
so,
this
is.
This
is
of
course
Council
properties,
but
again
I
mean
I,
think
you
know,
as
as
a
service
when
we
got
about
55
000
properties,
it's
a
very
difficult
to
kind
of
be
100
sure,
where
somebody's
living
there
or
not.
O
So
again,
we
are
dependent
on
information
from
if
you
find
out,
but
it's
to
pass
it,
and
then
we
could
look
into
it
and
do
some
investigation
the
right
to
buy
I
think
is
it's
a
difficult
one,
and
until
that
is
you
know,
a
change
in
legislation,
whether
it's
the
this
government
or
the
next
government
or
we
we
can't.
You
know
I,
know
it's
it's
different
in
Wales
and
Scotland,
but
we
are.
O
We
are
where
we
are
with
it
and
and
and
and
we
have
to
obviously
comply
with
the
legislation.
I
must
admit,
I've
been
on
accountable.
Will
you
know
for
a
while?
O
Now
and
the
most
you
know
sensitive
case
I
get
is
which
is
is
around
housing
where
people
want
to
get
onto
the
you
know
a
social,
affordable
home
into
a
council,
home
and
and
and
we
just
haven't,
got
enough
properties
to
kind
of
to
to
to
to
give
out
to
to
everybody
that
needs
one.
So
it
is
difficult
one
we
have.
O
We
have
got
an
ambitious
house
building
program
as
well
and
I
think
we're
kind
of
second
in
the
country
in
terms
of
when
it
comes
to
council
house
building,
but
it's
not
enough
when
we
lose
600
to
through
right
to
buy
and
then
when
you've
got
five
and
a
half
thousand
people
on
on
Monday
or
Monday
plus
and
two
and
a
half
thousand
properties
become
available
at
any
one
time
in
or
one
year
here,
then
you
can
imagine
that
you
know
the
waiting
times
will
get
higher.
O
It
won't
come
down
so
but
and
the
repairs
I
think
there
are
challenges.
You
know
I
I.
We
talked
to
our
peers,
core
cities,
neighboring
cities,
and
they
are
very
similar
issues,
if
not
worse
than
us,
but
that
doesn't
mean
to
say
that
we
we
need
to
be
sitting
on
our
Lords
I
think
there
are
some
challenges
in
the
labor
market
because
of
corvid
people
retiring
early,
whether
you're
working
for
Council
or
external
contractors.
That's
left
a
vacuum
in
in
that
kind
of
skills.
O
The
needed
to
do
the
work,
but
also
I,
think
sourcing
materials
as
well.
So
one
of
the
you
know
when
a
property
becomes
empty,
then
you've
got
to
go
out
and
do
all
the
essential
media
works.
It's
not
just
about
pointing
paint
and
just
handing
over
so
and
then
one
of
the
delays
in
the
past
has
been
I'm,
not
sure
if
it
may
have
still
been
for
some
of
the
materials,
it's
actually
sourcing
the
materials
on
time
as
well
and
they're,
not
cheap
anymore,
so
I'll
just
stop
there
chair.
Thank
you.
A
In
mind
that
the
vast
majority
of
our
tenants,
you
know
everything
goes
fine
for
them,
they
pay
their
rent
on
time.
We
have
little
or
no
interaction
with
them
because
everything
is
going
smoothly.
Unfortunately,
there
are
a
number
of
problems,
but
they
are
in
the
minority.
There
is
no
doubt
about
that
they're
in
the
minority,
and
so
you
have
to
be
congratulated
for
the
the
way
that
the
service
is
run.
A
Yes,
we
can
all
go
around
here
and
we
can
all
come
up
with,
but
there's
a
lot
of
good
things
that
are
doing
there
and
it's
seen
in
the
tenant
satisfaction
rates
that
you
get
as
well,
so
that
you
are
seen
to
be
able
to
do
things
if
you've
got
lessons
to
learn
which
I
think
you
would
acknowledge
yourself,
but
that's
that's
the
way
that
we're
going
forward.
So
thank
you
for
coming
along
today
and
thank
you
for
your
attendance
item.
Nine
on
the
agenda.
A
N
Yeah,
the
main
things
to
note
for
members
on
the
work
schedule
are
really
just
the
two
upcoming
meetings
in
December.
So
members
should
have
received
invitations
for
the
remote
consultative
meeting
on
Thursday,
the
1st
of
December
at
10
30,
and
also
an
invitation
to
a
remote
budget
working
group
for
Monday,
the
12th
of
December.
Okay,.
A
All
right,
so
in
that
case,
the
next
time
we
will
formally
meet
is
Thursday
the
1st
of
December
and
then
the
next
meeting
after
that
is
Thursday.
The
5th
of
January.
The
one
on
the
1st
of
December
is
a
remote
consultative
meeting.
So
there's
no
need
to
physically
come
into
the
Civic,
so
you
can
do
that
online.
A
Sorry,
those
are
the
fifth
of
January.
Yes,
there's
a
fifth
gen.
Those
are
the
fifth
of
January
I'm,
just
reitering,
just
in
case
people
don't
turn
up.
So
thank
you
all
very
much
for
your
time
and
effort
in
being
here
today.
If
anybody
wants
to
remain
for
the
next
10
minutes
and
you've
got
the
time
the
students
are
going,
we're
going
to
ask
the
students
what
they
thought
of
the
meeting
and
if
they
have
any
questions.
But
if
you
wish
to
go,
you
are
welcome
to
go
because
time
commitments
can
sometimes
be
difficult.