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From YouTube: Leeds City Council - Scrutiny Board (Environment, Housing & Communities) - 14 January 2021
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A
Okay:
okay,
right
welcome
to
the
scrutiny
board,
environment,
housing
and
communities.
Our
january
meeting
happy
new
year
to
all
of
the
council,
presents
and
all
the
officers
and
all
of
our
guests
and
to
any
members
of
the
public
who
are
watching
this
broadcast.
A
Can
I
just
go
over
some
brief
housekeeping?
I'm
not
going
to
go
through
a
great
presentation
on
that,
but
you
should
see
clearly
the
names
of
all
counsellors
and
all
participants
clearly
coming
up
on
the
screen.
Whenever
they
speak,
you
should
see
who
everybody
is
so
you
know
the
context
of
it.
The
only
other
point
I'll
make
is
in
the
event
of
me
losing
my
connection.
A
Then
councillor
graham,
will
then
take
over
cheering
the
board,
and
if
she
has
problems
as
well,
then
councillor
gruen
would
then
step
in
at
that
point
just
so
that
we've
got
a
degree
of
contingency
just
in
case
there
is
to
be
any
problems
with
the
way
that
the
meeting
is
going,
because
it's
important
that
the
meeting
is
carried
out
in
respect
of
how
the
connections
are
going.
A
So
what
I
want
to
do,
first
of
all,
is
just
go
through
items
one
to
five,
so
natasha.
C
B
B
Of
documents
under
gender
item
number
two:
there
are
no
items
which
require
the
exclusion
of
the
press
or
public
agenda
item
three.
There
are
no
formal
late
items
under
agenda
item
four.
If
I
could
ask
members
to
declare
any
disposable
pecuniary
interest
I'll
take
silence.
As
none
under
agenda
item
5,
the
only
apologies
I've
received
are
from
councillor
dobson.
A
D
Yeah
good
morning,
everyone
javid
actor
london
and
house
ward.
A
G
Good
morning
everybody
peter
grew
and
cross
gates
and
win
more
ward
councillor
harland.
B
Good
morning
everybody
mary
harland
council
of
convicts
and
messy
world.
A
Thank
you.
I'm
councillor,
barry
anderson.
I
chair
this
particular
scrutiny
board
and
I
represent
adelaine
worth
the
award.
So
in
terms
of
item
six,
the
minutes,
anybody
get
any
questions
on
those
or
can
we
just
move
that
they
are
accepted
on
their
true
record.
F
A
Yup,
okay,
thank
you.
So
if
we
now
move
on
to
item
seven,
which
is
our
reducing
poverty
and
improving
financial
inclusion,
so
briefly,
the
background
to
this
is
that
this
scrutiny
board
has
taken
a
very
active
interest
in
financial
inclusion,
universal
credit
and
poverty.
We've
received
a
number
of
reports
over
the
last
few
years
and
we
get
regular
updates
as
to
how
things
are
going
so
that
we
can
keep
a
watching
brief
on,
what's
happening,
to
make
sure
that
the
council
are
maximizing
the
opportunities
available
to
them.
A
B
B
Sorry,
joe
rowland's
financial
inclusion
manager,
lucid
counsel,.
J
Sawyer,
oh
sherry,
if
I
can
just
have
mandy,
can't
make
the
meeting
this
morning.
Kevin
bruce
is
going
to
cover
that.
A
Well,
if
it
comes
into
the
call,
we
will
bring
them
in
at
the
appropriate
time
now.
Our
guests,
simon
betts,.
A
A
Thank
you,
marlon
bannister,.
B
Hi
nick
morgan,
chapel
town
citizens,
advice.
A
Thank
you.
So
I
don't
think
there's
anybody
in
the
city
who
doesn't
know
about
who
isn't
an
expert
on
benefits
that
we've
not
got
in.
We
have
got
the
people
who
matter
on
this
call
today
and
that's
why
we've
got
so
many
because
it's
it
is
a
complicated
issue,
but
we
need
the
expertise
so
that
we,
as
elected
members,
can
be
guided
and
to
look
and
see
how
things
are
going,
because
it
is
an
important
thing
and
for
the
sake
of
our
money,
buddies
people.
A
They
come
with
a
glowing
reference
from
councillor
khan,
who
explained
in
the
pre-meeting
the
excellent
work
that
you
have
done
in
birmingham
richmond
hill,
but
also
the
excellent
work
that
money
buddies
have
done
city-wide.
So
for
anybody
who's
wondering
who
money
buddies.
A
Are
they
give
a
lot
of
help
in
this
particular
area
and
you'll
hear
from
more
of
them
as
the
day
as
the
morning
goes
on
so
lee
you're
going
to
do
a
presentation
which
is
going
to
take
roughly
half
an
hour
and
you're
going
to
bring
various
partners
in
and
out?
So
if
you
want
to
take
over
at
this
stage,.
J
B
A
J
Can
everyone
see
that
yes
fabulous?
Thank
you
yeah,
okay,
so
obviously,
we've
got
quite
a
a
big
agenda
and
we've
got
a
number
of
colleagues
who
are
going
to
input
on
the
slide,
but
obviously,
in
the
context
of
colleagues
from
money,
buddies
and
chris
as
well.
Obviously
there's
the
opportunity
for
them
to
contribute
towards
the
end
of
the
presentation,
if
that's,
if
that's
okay,
so
I'll,
just
cover
the
sort
of
headlines
and
then
cover
some
of
the
work
that
we've
done
within
the
council.
J
Obviously
don't
do
it
on
our
own
working
with
partners
on
the
calls
and
elsewhere
and
across
the
city
just
to
cover
the
code
with
19
response,
but
then
I'll
bring
simon
in
from
to
cover
updates
from
dwp
kevin
who's
going
to
cover
the
housing
leads
and
dan
who
will
give
update
in
terms
of
advice
and
citizens.
Advice
update
if
that's
okay
I'll
then
open
it
up
I'll
give
obviously
chris
and
and
colleagues
from
money
buddies
the
opportunity
to
come
in
there
and
then
I'll
just
come
back
at
the
end.
J
So
that's
the
sort
of
running
order,
hopefully
we'll
keep
it
within
time.
So,
just
in
terms
of
an
update
on
this
we've
put
some
slides
here
so
prior
to
covid
and
the
pandemic.
So
last
march,
the
scale
of
the
challenge,
as
we
knew,
was
significant.
Obviously,
we've
done
a
number
of
reports
of
this
nature
to
this
scrutiny
board
over
a
good
couple
of
years.
Now,
so
you
know
it
wasn't.
We
knew
that
there
was
already
a
significant
challenge:
174
000
people
and
in
leeds
living
in
relative
poverty.
J
We've
done
a
lot
of
work
in
the
city
since
2003
to
build
the
partnership
that
exists
and
served
us
so
well.
I
think,
since
since
march
last
year,
around
sort
of
financial
insecurity
and
financial
inclusion
and
issues
of
that
nature,
and
so
we've
done
a
great
job,
strong
collaborative
working,
that's
been
in
place
and
helped
has
helped
us
and
massively
as
a
city.
J
I
think
one
of
the
key
issues
that
we
knew
prior
to
covid
and
had
been
born
out
through
the
council's
work
around
financial
inclusion
and
the
research
that
we
commissioned
from
salford
university
was
certainly
from
the
last
survey
that
was
done
in
2018,
the
last
research
we
found
that
households
were
less
resilient
and
probably
worse,
prepared
for
an
external
shock.
J
What
we
found
is
that
obviously,
and
those
people
who
were
potentially
on
the
on
the
edge
into
prior
to
covered
have
become
have
come
into
hardship
as
a
result
of
what's
happened,
and
obviously
we
know
that
covid
has
exacerbated
existing
inequalities
in
terms
of
certain
certain
groups
and
communities,
and
we
know
that
within
those
figures,
35
000
children
under
16
and
live
in
relative
poverty
and
that
data
there
over
41
600
people
in
leeds
receive
food
through
a
food
bank
or
food
parcel
provider
in
2019
and
20,
and
that's
an
increase
of
24
sorry
on
that
figure.
J
So
obviously
we
knew
there
was
a
significant
challenge
and
prior
to
covid,
but
obviously
since
march
last
year,
the
focus
has
very
much
been
on
helping
those
people
who
have
been
impacted
by
the
pandemic
and
we've
got
there's
some
figures
there.
So,
since
march
2020
over
70
000
people
have
claimed
universal
credit
in
leeds,
that's
a
60
increase
compared
to
2019
and
that
a
significant
rise
has
been
directly
attributable
to
hardship
caused
by
the
pandemic.
J
Prior
to
march,
there
were
an
average
of
600
claims
registered
in
in
the
city
and
this
increased
significantly
from
march,
and
it
peaked
over
6
800
new
claims
per
week
during
april.
So
there
was
a
significant
rise
and
a
significant
increase
in
demand
and
then
obviously
the
advice
agencies
which
colleagues
on
the
presentation
will
cover
later
reported
a
significant
what
rising
inquiries
related
to
benefits
in
universal
credit,
employment
and
housing,
and
over
that
period.
J
In
terms
of
the
what
we've
done,
as
I
said
before,
the
the
a
very
strong
and
close
relationship
between
a
number
of
partners
in
the
city
and
that's
been
in
place
since
and
growing
since
2003.,
and
so
very
early
in
the
response,
in
fact,
so
early
in
the
response
that
we
were
still
in,
we
met
the
first
time
in
civic,
so
we
actually
met
face
to
face,
and
we
introduced
the
first
sort
of
weekly
bronze
meeting
around
financial
inclusion,
and
obviously
colleagues
on
this
call
today
were
were
involved
in
that
and
have
been
right.
J
J
You'll
all
be
aware
of
the
sort
of
the
help
line
that
was
established
in
terms
of
the
covered
line,
and
that
was
there
to
provide
those
people
who
were
having
to
self-isolate
or
struggling
with
help
with
food
shopping
or
prescription
delivery
or
through
the
volunteer
hubs.
Any
any
sort
of
activity
that
required
from
you
know,
cleaning
right
the
way
through
to
dog,
walking
and
those
issues,
and
obviously
we
had
a
significant
growth
in
those.
J
I
think
own
total
received
nearly
30
000
phone
calls
during
that
from
the
sort
of
end
of
march
through
to
the
beginning
of
september.
J
That
you'll
know
that
that
the
helpline,
in
terms
of
the
people
answering
the
call
that
stopped
in
september,
the
coveted
line
can
still
be.
You
can
still
ring
the
number,
but
it's
parted
through
to
our
local
welfare
support
service.
Now
who
provide
that
that
service
and
so
early
doors
alongside
the
financial
inclusion
work
that
was
settled
very
early
and
we
had
the
weekly
bronze
meetings.
J
So
the
food
warehouse
that
we
set
up
at
logic
park
played
a
massive
role
in
that
and
and
was
obviously
clearly
at
the
front
in
terms
of
delivering
those
direct
deliveries
and
and
providing
food
within
24
hours
and-
and
I
think
we
had
a
total,
we
did
I'm
going
to
try.
I've
got
the
figures
here.
I
think
upwards
of
40
000
food
parcels.
There
was
there
were
more
past.
J
There
were
more
food
bags
than
that,
but
parcels
in
terms
of
provision
to
to
a
family
over
the
whole
lifetime
of
the
the
food
warehouse,
and
it
was
a
huge
success
used.
Colleagues,
massive
partnership,
effort
from
a
range
of
partners,
but
also
council
colleagues,
in
terms
of
staff
who
were
redeployed
into
the
food
warehouse
to
help
pack
in
do
deliveries
and
all
of
all
of
that
work
that
was
done
all
in
a
socially
distanced
manner,
which
was,
and
hence
the
fact
we
needed
such
a
big
warehouse
to
do
that.
J
But
it
was
a
monumental
effort
at
the
time
we
stood
the
food
warehouse
down
in
september,
the
back
end
of
september,
because
we,
the
more
sustainable
approach
that
we've
introduced
since
then,
is
through
the
community
care
hubs
in
the
city,
and
so
we
were
provided.
We've
we've
moved
to
a
system
where
they
are
providing
the
food
and
through
local
welfare
welfare
support.
We
now
refer
direct
through
to
the
volunteer
hubs
for
all
food
requests,
even
emergency
and
even
emergency
ones,
and
that's
a
much
more
sustainable
footing.
J
So
obviously,
everything
we
do
now
is
is
driven
through
local
welfare
support
and
but
in
terms
of
what's
on
available,
it's
pretty
much
as
it
was
during
the
worst
of
the
pandemic
last
year,
and
you
can
still
get
emergency
food
support.
You
can
still
get
help
with
your
prescriptions
and
all
of
food
within
sorry
help
with
any
other
support
that
you
need
and
that's
all
managed
now,
through
local
welfare
support
and
the
volunteer
hubs.
J
We
also
had
council
tax
hardship,
so
we
got
funding
from
central
government
to
help
out
people
with
their
council
tax.
We
did
that
through.
We
got
just
nearly
just
shot
nine
million
pounds
to
do
that.
The
way
we
the
government
guidance
was
to
offer
150
pounds
to
people
to
help
them
with
their
council
tax.
What
the
scheme
we
had
in
leeds
was
slightly
different.
We
did.
J
We
were
able
to
offer
everybody
and
100
everybody
who
was
eligible
through
council
tax
support,
150
and
pound,
but
in
lots
of
cases
we
were
able
to
up
that.
So
we
moved
by
and
large
our
law
council
tax
support
system
system.
We
moved
it
from
a
75
scheme
to
100
scheme
and
that
enabled
anybody
who
was
in
receipt
of
council
tax
spot
to
receive
100.
J
So
they
had
no
council
tax
support,
and
so
I
think
the
average
payment
we
were
able
to
give
was
something
like
250
pound
and
it
brought
a
lot
more
people
into
the
eligibility
than
would
have
been.
If
we
just
offered
the
150
pound
scheme,
sorry,
the
average
was
236
per
household
and
we
factored
in
potential
growth,
so
we
saw
in
significant
growth,
certainly
early
on.
In
the
pandemic,
we
saw
about
four
thousand
growth
in
total
for
council
tax
hardship.
Sorry,
council
tax
support,
so
we
were
able
to
support
them
as
well.
J
We
are
still
working
using
that
money
to
provide
we
provided
that
support,
but
we've
now
moved
that
on
to
look
at
certainly
single
parent
households
and
and
families
with
sort
of
legacy
council
tax
debt
and
we're
working
to
pay
that
off,
using
the
hardship,
funding,
there's
about
a
million
pound
left
of
that
funding,
and
we
continue
to
to
work
through
cohorts
of
people
to
help
them
with,
with
their
council
tax
and
the
other
activity
we
managed
through,
because
we
kept
some
of
the
community
hub.
J
We
kept
four
community
hubs
open,
certainly
during
the
first
lockdown
and
then
we
were
able
to
open
seven
during
the
second
lockdown
and
we
were
able
to
maintain
access
to
leeds
credit
union
branch
branch
accessibility.
So
people
had
access
to
cash
and
obviously
we
worked
very
closely
with
chris
and
his
team
and
did
brilliant
work
around
supporting
people
with
fuel
payments
and
and
cash
and
and
things
like
that.
J
But
I'm
sure
if
chris
is
able
to
stay
on
the
car,
I'm
sure
I'll
give
him
the
opportunity
to
update
on
on
that
and
a
key
communication
tool
for
us
was
leeds
money,
information
center
website,
all
the
information
we
had,
all
the
information
we
were
able
to
gather
through
the
weekly
bronze
meetings,
any
changes
in
service
delivery.
We
kept
the
money,
information
center
website
updated
and
that
was
linked
through
obviously
from
our
our
own
website
into
that.
J
So
that
was
like
a
single
point
of
contact
and
single
source
of
information
for
for
that,
so
a
huge
city
effort
really
around
a
lot
of
these
and
a
lot
of
this
area
in
terms
of
helping
people
some
of
the
other
areas.
We
did.
Self-Isolation
payments
and
again
we've
got
funding
for
that.
That's
for
people
who
need
to
self-isolate
we're
able
to
offer
a
500
pound
payment
if
they
can't
work
and
there's
some
criteria.
It's
a
government
scheme
and-
and
we
we
continue
to
support
that.
J
We
have
a
local
discretionary
scheme
as
well,
which
is
slightly
more
brings
more
people
into
eligibility
for
that
self-isolation
payments
and
we
get
government
funding
for
that.
But
we've
been
able
to
supplement
that
with
local
funding,
and
today
we've
had
about
3000
applicants
for
the
self-isolation
payment
and
we've
about
50.
Just
52
of
applicants
are
successful
in
getting
the
payment
and
principally
the
the
main
reasons
why
people
don't
get.
J
It
is
they're
not
actually
in
financial
difficulty
when
they
provide
us
with
the
information
or
they're
not
in
receipt
of
benefit
payments,
which
is
one
of
the
cri
one
of
the
criteria
and
for
that,
but
that
successful
scheme
the
government
have
just
extended
that
to
the
end
of
march.
So
we
continue
providing
that
and
the
covid
winter
support
grant.
That
was
funding
again.
J
We
got
from
central
government
to
provide
support
from
beginning
of
december
through
to
the
end
of
march,
around
principally
around
food
and
utilities,
and
so
the
work
that
was
done
to
provide
free
school
meals
over
christmas
and
of
february
half
term
is
is
a
large
part
of
that
that
funding
we're
also
providing
fuel
support
to
all
43
000
councils
eligible
for
council
tax
support,
and
we
do
we're
working
with
the
post
office
to
get
that
funding
out
to
them.
J
We're
also
providing
smaller
grants
through
leeds
food
aid
network
to
a
number
of
about
40
organizations
in
the
city
who
provide
food
and
support
to
vulnerable
people,
plus
we're
spending,
there's
some
money
going
towards
period,
poverty
and
baby
products
and
baby
bank
and
through
that
covert,
19
winter
support
grant.
So
that's
what
we're
doing
on
that.
We
did
a
lot
of
work
around
adapting
the
healthy
holiday
projects
so
that
the
the
schemes
we
run
in
partnership
with
lee's
community
foundation
and
children's
services.
J
I
haven't
been
able
to
do
that
so
instead,
we've
done
a
lot
of
that
online
and
provided
and
packed
lunches
and
food
hampers
where,
where
that's
been
achievable
and
obviously
a
lot
of
planning
going
on
for
2021,
because
there's
been
a
significant
uplift
in
government
funding
for
this
sort
of
activity.
So
we're
just
working
on
that
last
summer.
J
We're
also
able
to
introduce
the
lead
school,
uniform
exchange
and
again
working
in
partnership
and
to
to
do
that,
and
that
was
really
successful
as
a
pilot,
so
something
that
we're
going
to
be
building
on
this
year
and
then
there's
a
couple
of
other
areas
there,
where
we've
done
some
stuff
so
with
we've
introduced
to
help
with
funeral
costs,
booklet
working
with
and
partners
in
the
city
for
to
provide
and
funeral
costs
for
the
for
those
who
are
financially
vulnerable.
J
We've
done
a
lot
of
work
with
lga
and
government
departments
to
raise
awareness
and
issues
related
to
poverty,
welfare
and
financial
inclusion,
and
we've
also
worked
with
the
university
elites
on
the
welfare
at
social
distance
research
and
which
I
think
is
referenced
in
in
the
report.
J
So
that's
it
from
a
general
covid
update,
if
obviously
we'll,
take
questions
at
the
end.
But
if
I
could
pass
over
to
simon
for
doing
his
his
update
and
simon,
when
you
want
me
to
move
the
slides
on
just.
Let
me
know.
K
All
right,
okay,
yes,
obviously
likely
a
massive
challenge
for
us
internally
and
obviously
we
kind
of
had
to
sort
of
look
at
how
we
were
gonna
sort
of
manage
the
business
given.
Obviously,
the
huge
number
of
people
actually
making
claims
to
to
benefit
so
one
of
the
first
things
we
we
did
obviously
nationally.
We
bought
in
an
increase
to
the
universal
credit,
an
uplift
of
20
pound
a
week
to
actually
help
people
who
were
claiming
benefit.
K
We
then
also
temporarily
suspended
recovery
of
overpayments
and
deductions
from
people's
benefits
between
april
and
july,
to
obviously
sort
of
make
the
financial
position
easier
for
people
and
really
our
main
focus
was
around
trying
to
ensure
that
we
helped
people
to
make
the
claim
to
benefit
and
to
maintain
it.
K
So
we
temporarily
sort
of
suspended
requirements
to
sort
of
look,
look
for
work
and
conditionality,
certainly
sanctioning
and
the
minimum
income
floor
as
well
for
self-employment,
and
that
that
was
was
actually
dispensed
with
again,
to
obviously
make
it
easier
for
people
to
to
receive
money
that
they're
entitled
to.
K
So,
as
I
say,
we
had
to
then
kind
of
look
at
how
we
were
going
to
sort
of
manage
the
the
business
and
obviously
for
the
first
sort
of
couple
of
weeks.
The
offices
were
closed,
but
we
made
the
quick
decision
to
to
reopen
so
that
we
had
support
available
for
people
who
were
vulnerable
and
couldn't
actually
access
our
services
through
digital
or
telephone
channels,
and
that
has
remained
the
position
right.
K
But
it
was
obviously
painfully
obvious
with
the
numbers
of
people
making
claims
to
benefit
that
we
weren't
going
to
be
able
to
to
manage
on
the
existing
resource
that
we
had
so
nationally.
We
actually
called
on
10
thousand
of
our
colleagues
from
all
areas
of
dwp
to
actually
help
us
to
support
with
the
the
taking
of
the
initial
claim
and
actually
sort
of
verifying
identification,
because,
obviously
normally
that's
one
of
the
things
that's
done
face-to-face.
We
couldn't
do
that,
so
we
would.
We
were
doing
all
of
that.
K
You
know
over
the
telephone
under
what
we
turned
to
trust
and
protect.
K
So
we've
had
all
those
challenges
to
to
manage
as
well,
but
then
kind
of,
although
obviously,
numbers
of
claims
have
slipped
back
to
a
more
sort
of
realistic
level,
they
are
still
sort
of
30
to
40
percent
above
what
they
were
prior
to
covid.
K
K
There,
obviously
we've
sort
of
suspended
the
the
manage
migration
of
moving
anybody
else
on
to
universal
credit
and
there's
no
time
scales
for
when
that
will
be
picked
up
again
and
also
the
the
stp
gateway,
which
is
for
people
who
are
on
sort
of
legacy
benefits
in
receipt
of
severe
disability
premium.
K
K
There
you
go
okay,
all
right,
thanks,
yeah,
some
recognition
we
wanted
to
give
in
internally,
because
obviously,
as
lee
said
earlier,
it's
been
a
massive
sort
of
partnership,
effort
right
across
the
city
with
all
of
this,
and
but
certainly
internally.
K
Our
social
justice
team
picked
up
an
awful
lot
of
work
in
terms
of
supporting
the
most
vulnerable
customers
and
we
ensured
that
we
sort
of
had
that
pipeline
open
if
you
like,
and
that
support
available
to
to
ensure
that
you
know
customers
who
were
particularly
vulnerable
and
got
the
additional
support
that
they
needed.
K
So
we've
used
what
we
term
our
flexible
support
fund
to
actually
purchase
additional
provision
and
that's
included
support
for
those
with
addiction
issues,
mental
health
difficulties,
provision
for
graduates,
we've
just
put
in
place
provision
for
what
we
term
professional
and
executive
sort
of
employment.
K
So
again,
all
of
that
we've
also
put
in
provision
to
help
people
from
day.
One
of
unemployment
and
again
at
13
weeks
through
one
of
our
providers,
read
and
those
programs
have
seen
significant
take-ups,
along
with
our
employment-based
programs,
like
the
sector-based
work
academies
which
links
training
with
employment.
K
We've
had
tremendous
success
from
from
all
of
that,
so
that's
kind
of
one
of
the
things
that's
illustrated
for
us
is
that,
whilst
we
need
to
ensure
that
people
are
supported
effectively
through
all
this
in
terms
of
benefit
and
not
putting
any
pressure
on
people
to
to
actually
look
for
work
when
they're,
not
in
a
position
to
there
are
an
awful
lot
of
people
who
want
and
need
to
work.
K
So
it's
been
about
balancing
all
of
that
to
ensure
that
we
provide
the
support
for
people
who
need
it,
but
but
actually
there
are
still
employment
opportunities
for
people
who
are
able
and
want
to
work
and
we've
seen
a
significant
increase
in
the
number
of
people,
who've
sort
of
been
changing
direction,
just
to
kind
of
sort
of
provide
a
reasonable
income
for
for
them
and
their
families.
K
We've
continued
with
the
co-location
work
with
our
housing
leads
colleagues,
something
that
we
implemented
quite
a
while
ago
with
the
introduction
of
universal
credit,
where
we
initially
had
people
seconded
from
the
team
sort
of
working
alongside
our
work,
coaches,
to
provide
advice
and
support
around
housing
issues
to
help
actually
speed
up
the
the
time
frame
of
processing
the
claim
and
ensuring
that
we
got
payment
to
to
people
correctly,
and
that
has
continued
with
sort
of
telephone
approach
and
has
been
really
well
received.
K
Internally
and
and
by
climates
alike.
We've
improved
the
escalation
process
because,
obviously,
with
the
number
of
people
actually
making
claims
to
benefit
the
number
of
inquiries
we
receive
from
partner
organizations.
In
terms
of,
can
you
help
this
person
with
their
benefit,
having
problems
I
can't
get
through
to
universal
credit,
etc,
etc,
etc.
So
we've
enhanced
the
process
and
ensured
that,
within
the
partnership
team,
we've
had
sort
of
resource
available
to
be
able
to
to
manage
the
inquiries
to
get
quick
responses
and
get
people's
payments
into
play.
K
And
again
it's
kind
of
testament
to
to
all
of
the
support.
That's
been
delivered
across
the
city
that,
during
all
of
this
time,
we
have
still
been
able
to
pay
between
92
and
100
of
of
everybody,
their
full
benefit
at
the
end
of
their
first
month,
and
you
know
I'm
continuing
on
from
there.
So
we,
which
is
a
massive
effort
given
the
numbers
of
people
that
have
actually
making
claims
to
benefit
so
just
kind
of.
Finally,
it's
a
sort
of
personal.
K
L
Yeah
thanks:
okay,
yeah!
Thank
you,
simon
okay,
so
I
think
similar
to
it's
been
outlined
for
the
city,
we
saw
a
large
increase
in
the
number
of
tenants
who
were
moving
on
to
universal
credit,
and
this
was
particularly
true
at
the
start
of
the
pandemic
through
late
march
april
and
may,
where
we
saw
dramatic
increase
in
numbers
of
tenants.
L
Moving
to
uc,
we've
continued
to
see
tenants
moving
over
since
those,
but
the
numbers
have
moderated
to
much
more
typical
numbers
or
even
slightly
below
average
numbers.
Since
then.
L
The
overall
effect
of
that
is
that
by
september
the
end
of
september,
2020,
13504
housing
leads
tenants
had
moved
on
to
uc
and,
as
simon
was
saying,
we've
we've
been
working
very
closely
with
dwpp
I'd
reiterate
what
he
said
in
those
co-location
arrangements
which,
where
we'd
had
some
of
our
our
enhanced
income
officers
working
for
part
of
the
week
in
dwp
offices,
had
really
allowed
us
to
establish
very
strong
relationships.
L
We've
got
a
very
strong
relationship
with
simon
himself
and
we
were
able
to
use
this
through
the
early
part
of
the
pandemic
when,
as
well
as
having
a
lot
a
lot
of
people
moving
to
claims.
There
were
a
lot
of
new
questions
that
they
were
asking.
So
people
were
asking
us
questions
about
how
they
access,
uc
and
other
benefits.
L
When
the
normal
ways
of
working
weren't
in
place
anymore,
they
were
asking
us
how
universal
credit
and
other
benefits
relate
to
furlough
payments
and
to
help
self-employed,
and
these
things
all
were
moving
very
quickly
at
a
time
when
we
were
establishing
our
service
from
home
working.
So
we
set
up
with
dwp
ongoing
liaison
where
we
were
taking
those
queries
that
our
frontline
officers
were
encountering.
Those
new
queries,
those
different
things
passing
them
to
simon.
L
He
was
then
actually
working
with
his
colleagues
to
get
very
quick
turnaround
on
those
answers,
and
then
we
were
sharing
those
those
best
practice
answers
back
to
not
only
the
stuff
who
had
raised
them,
but
all
our
frontline
staff,
so
that
anyone
who
was
asking
us
these
new
questions
was
getting
the
best
possible
response
as
quickly
as
possible
and
as
we've
reported
into
previous
meetings,
we
take
a
a
very
supportive
preventative
approach
to
our
tenants
who
are
moving
to
uc.
L
We
have
a
service
offer,
that's
based
around
three
standards
of
service
and
that
what
we
sought
to
do
was
very
quickly
move
our
service
to
home
working
so
that
we
were
able
to
provide
those
services
by
telephone
or
by
online
depending
on
the
needs
of
the
tenant,
and
I
think
what
we're
really
pleased
to
be
able
to
say
is
that,
despite
that
huge
increase
in
numbers,
despite
all
the
increases
in
new
questions
and
different
situations,
we
were
able
to
maintain
our
service
offer
to
all
tenants
through
the
pandemic.
L
So
if
we
could
move
to
the
next
slide,
please
thank
you.
We've
also
seen
dwp
listening
to
the
concerns
of
ourselves
and
all
the
landlords
in
recent
months.
Managed
payment
to
landlord
mtpl
is,
is
the
situation
where,
instead
of
as
the
as
is
the
default
payment
is
made
to
the
tenants
in
certain
circumstances
where
they've
got
arrears
or
whether
they're
or
where
they're
vulnerable
and
payment
direct
to
the
tenant
wouldn't
be
suitable?
L
The
impact
of
that
being
that
the
tenant
would
have
to
be
a
gap
between
when
the
money
was
was
deducted
from
the
tenants
benefit
and
when
it
got
to
their
rent
account,
thereby
creating
what
are
known
as
technical
arrays,
where
it
makes,
though,
in
effect
it's
been
paid
by
the
tenant.
But
it's
not
shown
on
the
rent
account,
and
these
these
would
be
for
a
number
of
weeks,
which
obviously
is
creates.
Extra
work
for
housing
teams
are
having
to
monitor
those
accounts
and
also
causes.
L
I
think
some
distress
for
tenants
who
know
they've
paid
their
rent,
but
seeing
that
they've
got
arrears
accruing
on
their
account
through
no
fault
of
their
own
and
dwp,
have
listened
to
this
and
have
introduced
in
recent
months
an
excellent
new
approach,
which
now
means
that
we
receive
the
payment
of
attendance
rent
if
there
was
a
managed
pay
managed
payment
to
landlord
in
place
at
the
same
time
as
they
would
have
received
their
own
benefit,
and
this
is
a
fantastic
improvement
and
to
support.
L
This
dwp
have
also
introduced
new
information
on
the
landlord
portal
that
lets
us
know
how
much
is
going
to
be
paid
and
how
much
has
been
paid,
which
allows
us
to
work
closely
with
those
tenants
to
give
them
more
information
about
what
is
going
to
be
paid
on
their
next
payments
and
making
sure
that
they're
fully
aware
of
the
position
in
relation
to
their
rent.
L
One
of
the
key
measures
we
look
at
in
terms
of
how
universal
credit
is
affecting
us
as
a
service
and
how
it's
affecting
our
tenants
and
how
we
can
measure
whether
the
support
we're
providing
to
them
has
been
effective
is
to
look
at
the
difference
between
the
arrears
that
tenants
had
at
the
start
of
their
universal
credit
claim
and
the
level
of
arrest.
They
have
at
a
point
in
time
and
at
the
end
of
september
2020
for
those
13
5004
tenants,
who've
moved
to
uc.
L
The
areas
had
increased
on
average
by
19
pound
per
tenant,
which
I
think
we
feel
is
a
very
positive
position.
Obviously
19
pounds
across
13
000
people
is
still
a
large
amount
of
money.
So
there
is
an
impact
of
around
259
k,
as
at
the
end
of
september,
2020.
L
and
we've
continued
to
see
a
pattern
where,
when
a
tenant
moves
on
to
universal
credit
in
the
short
term,
there
is
an
increase
in
in
arrears,
and
I
think
this
is
a
reflection
of
the
fact
that
there
is
a
delay
from
when
they
make
their
claim
to
when
they
receive
their
first
payment.
But
then,
as
the
uc
payment
becomes
established
and
either
they
get
into
a
pattern
of
regular
payment
or,
alternatively,
we
get
a
managed
payment
to
landlord
or
wrapper.
L
We
start
to
see
arrears
increasing,
and
I
think
one
trend
we
have
seen
as
well
is
that
which
I
think
reflects
the
degree
of
pressure
that
our
tenants
have
been
under
during
the
pandemic
is
that
we
have
seen
an
increase
in
the
number
of
managed
payment
to
landlords
that
we've
requested.
So
at
the
end,
as
of
october,
2020
6316
tenants,
who
were
on
uc
with
a
managed
payment
to
landlord,
which
is
46.77
of
all
uc
claims.
E
N
All
right,
so
I
start
this
next
section.
N
Okay,
so
as
as
has
been
outlined,
and
I'm
sure
everyone's
is
obviously
aware
now
that
the
last
year
has
seen
more
and
more
pressure
being
put
on
people
on
lower
incomes
and
most
vulnerable
people
in
our
communities.
N
We've
seen
obviously
massive
increases
in
people
claiming
universal
credit,
which
is
reflected
in
the
inquiries
that
we're
receiving
through
the
help
helps
acclaim
projects
with
chapel
town
citizens
advice.
We've
helped
nearly
6
000
people
assisted
nearly
6
000
people
with
their
universal
credit
claims.
N
We've
also
seen
significant
increases,
obviously
to
employment
and
housing
inquiries,
as
you
again
might
might
predict
the
situation
with
housing.
We
expect
is
going
to
get
worse.
Obviously,
in
coming
months,
as
the
moratorium
on
evictions
is
going
to
be
withdrawn.
N
N
The
uplift
that's
been
applied
to
universal
credit
has
been
an
absolutely
essential
lifeline
for
people,
and
that
is
due
to
come
to
an
end
in
a
few
months
time.
So
we
and
other
partners
nationally
are
campaigning
for
that
for
that
to
be
extended
and
when,
in
fact,
for
it
to
be
made,
a
permanent
increase,
some
of
the
national
research
we've
seen
is
that
75
of
universal
credit
claimants
would
be
in
a
negative
budget
without
that
uplift.
N
N
N
Essentially
when
our
face-to-face
services
have
been
closed
since
march
last
year,
and
we
moved
overnight
essentially
to
providing
telephone
and
digital
assistance
exclusively,
which
has
worked
really
well
to
be
fair,
and
I'm
I'm
pleased
in
terms
of
our
client
data
that
we
are
seeing
black
and
asian
and
minority
ethnic
clients.
N
You
know
proportions
of
clients
haven't
fallen
overall
and
disabled
clients
as
well
remain
very
high.
Nearly
half
of
all
our
clients
are
disabled
or
have
a
long-term
health
issue.
N
Multiple
inquiries
that
people
have
trying
to
cope
with
and
struggling
with,
and
although
it
doesn't
maybe
show
up
massively
in
terms
of
statistics
but
issues
around
relationship
breakdown
and
again
the
stresses
that
everybody's
under,
in
the
current
circumstances,
leading
to
more
abuse,
unfortunately
and
relationship
breakdown,
and
I
think
you
know
other
partners
have
spoken
about
this
as
well.
In
terms
of
increasing
numbers
of
safeguarding
issues
coming
out
in
in
advice,
conversations.
N
Simon
referred
to
the
severe
disability
premium
gateway,
which
is
coming
to
an
end
on
the
27th
of
january.
That
is
something
that's
meant
that
people
claiming
severe
disability
or
eligible
for
the
severe
disability
premium
have
not
been
able
to
move
on
to
universal
credits,
because
they
would
be
likely
to
see
a
quite
a
big
drop
in
their
income
in
moving
on
to
universal
credit.
N
And
obviously
the
interventions
such
as
the
furlough
scheme,
forbearance
in
the
benefit
system
and
so
on,
have
been
absolutely
critical
in
helping
people
just
keep
their
heads
above
water
and
as
they
are
removed.
Obviously
we
have
concerns
about
what's
going
to
happen
in
the
coming
months,.
N
Just
in
terms
of
the
stats,
so
pictorial
version
of
the
what
I've
just
been
speaking
about,
we
did
see
in
quarter
one
particularly.
We
saw
a
decline
in
people
coming
forward
with
debt
inquiries.
N
But
since
then,
since
quarter,
two
that's
been
steadily
increasing
in
terms
of
debt
inquiries
coming
forward
and
the
money
and
pension
service
are
projecting
a
60
increase
in
debt
problems
in
the
country
over
the
next
12
to
18
months.
N
N
J
Obviously
everyone's
expressed
the
sort
of
partnership
and
long-standing
relationships
and
how
invaluable
that
that
has
been,
and
continues
to
be,
obviously
a
key
issue
around
the
20
pound
uplift
per
week
and
that's
stopping
at
the
end
of
the
end
of
march,
the
benefit
that
that's
had
and
also
the
desire
to
see
that
continue.
J
Equally,
the
impact
of
the
suspensions
of
of
deductions
will
clearly
start
to
hit
homes,
and
I
think
the
point.
The
general
point
is
obviously
that
leniency
has
been
beneficial
and
well
received
during
the
during
the
pandemic,
and
I
think
dan's
quote
you
know
about
the
75
percent
would
be
in
negative
position.
Should
that
the
20-pound
uplift
and
disappear
is
a
is
a
key
one.
J
So,
in
terms
of
some
of
those
key
issues,
obviously
there's
key
issues
around
capacity
to
access
benefits
and
that's
around
the
digital
work,
and
you
know
at
digital
inclusion,
and
obviously
we
continue
to
work
on
that.
The
five
weeks
wait
for
payment
is
is
something
that's
highlighted
and
often
or
something
that
needs
to
to.
Potentially
be
looked
at,
the
need
for
wider
support
is
increasing.
J
Dan's
point
about
you
know:
people
people
demonstrating
with
more
than
one
or
two
issues
now
is
key
and
something
that
is
going
to
go
on.
Claimants
have
fluctuating
financial
circumstances
due
to
covert
for
all
changes,
hours,
contracts,
etc.
That's
an
issue
that
needs
to
be
monitored
and
and
address,
because
that
is
going
to
have
an
impact
and
the
last
one
is
more
a
general
point
and
that's
not
necessarily
a
link
to
the
current
position,
but
something
that's
been
going.
There's
about
claim.
J
It's
been
wrongly
advised
to
claim
uc
rather
than
stay,
rather
than
legacy
benefits
and
the
impact
that
that
can
that
can
have
so.
Obviously
the
report
that
we've
provided
provides
a
lot
more
detail
than
this,
and
hopefully
this
presentation
has
covered
the
the
main
ground.
But
in
handing
back
to
you
chair,
I
don't
know
if
you
want
to
offer
offer
sylvia
and
saleem
and
chris
the
opportunity
to
come
in
as
well.
A
A
Can
you
introduce
the
money
buddies
because
it
was
with
working
with
yourself
that
we
decided
on
the
money
buddies,
so
you
want
to
introduce
who
they
are
and
how
what
work
you've
been
doing
with
them
and
the
added
value
that
they.
B
Give
hi
sorry
about
that
money,
buddies.
Actually,
I've
worked
with
in
my
role
working
in
the
constituency
office
in
the
easley's
constituency
office
and
they're
invaluable
in
advice
and
assistance
in
relation
to
debt
issues.
I'm
just
sorry.
I
didn't
make
a
note
of
the
I've
scribbled
down.
All
we've
got.
B
Yeah,
the
the
celine
works
in
the
berman
toss
ward,
so
I'm
not
familiar
with
celine
because
of
course,
I'm
working
in
these
sleeves.
It's
it's
a
different
ward,
it's
not
in
our
constituency.
So
I'm
not
familiar.
Sorry.
B
A
You
know
well
that's
why,
because
in
the
pre-meeting
councillor
khan
gave
a
going
reference
about
how
much
work
had
been
done
so
saleem
and
sylvia
want
to
just.
F
Yes,
if
you're
happy,
I
can
say
a
few
words
yeah,
just
a
follow.
Council
sharp
sylvia
and
saleem
are
based
they've
eastley's
debt
forum
and
money
buddies
and,
as
I
said,
early
on,
they
are.
The
organization
is
based
in
birmingham's,
rich
middle
award
and
it's
a
fantastic
organization,
and
it
has
helped
massively
to
local
residents
in
birmingham
richmond
east
leeds
and
across
the
city
of
leeds.
F
The
money
buddy
has
been
a
fantastic
initiative
and
he
has
trained
quite
a
few
volunteers
across
the
city
and
they
do
advise
people
how
to
manage
your
money
and
they'll
have
won
a
national
award
as
well,
and
I
just
want
to
say
a
massive
thank
you
to
sylvia
and
salim
on
their
team
as
well.
A
Right
so
either
either
or
both
of
you
you've
heard
what
the
officers
and
the
other
contributions
that
have
been
said.
Is
that
anything
as
any
headlines
that
you
would
like
to
bring
to
the
attention
of
the
switzerland
board
before
we
go
into
detailed
questions.
B
Thank
you,
the
the
only
thing
if
it's,
okay
with
you
celine,
the
only
thing
that
I
would
say
is
that
the
partnership
working
that
we
have
done
with
the
councillors
and
the
other
organizations
in
leeds
has
been
absolutely
invaluable,
and
if
I
can
just
give
you
just
one
example
very
quickly,
we
had
one
client
where
we
worked
with
a
counsellor
we
worked
with
housing
leads.
We
had,
we
worked
with
another
service
called
gibsal.
B
We
worked
with
adult
social
services,
we
worked
with
dwp
the
food
banks
green
doctor,
the
money
buddies
referred
them
to
a
debt
advisor
for
specialist
advice.
We
referred
them
to
the
benefit
buddhist
service
that
we've
got
for
help
with
the
benefit
claims
for
the
for
the
pip
claim,
and
we
work
with
the
financial
inclusion
team
as
well
overseeing
that
so
the
partnership
working
that
we
do
has
been
invaluable
and
absolutely
brilliant.
B
You
know
we
there's
been
no
barriers
at
all
and
I
think
I
think
that
you
know
we
need
to
showcase
that
a
little
bit.
But,
yes,
you
know
first
point
of
call
with
money
buddies.
We
spread
them
across
leads
and
and
they'll
help
people
maximize
their
income.
They
can
come
and
see
us
people
can
come
and
see
us
as
many
times
as
I
like.
You
know
so,
and
we
will
now
provide
emergency
emergency
debt
advice.
I
Thank
you
something
diane
mentioned
in
the
presentation
around.
The
number
of
these
clients
have,
and
I
think
we
can't
underestimate
the
complexity
of
dealing
with
those
cases.
As
we
move
forward
in
2021,
it's
gonna
be
muddy
of
waters.
Unfortunately,
I'm
not
quite
sure
what
credit
what
the
private
creditors
actually
is.
Gonna
be
gonna,
be
like
we.
We
know
the
pressures
on
people's
mental
health.
It's
almost
like
the
extreme
cases
are
becoming
the
norm
and.
I
Provisioned
to
ensure
that
we
can
support
the
numbers
of
clients,
because
that
will
increase
in
the
next
over
this
year.
Interestingly,
we
found
that
we
saw
less
clients
last
year,
the
debt,
as
you
had
expected,
but
the
level
of
debt
that
we
actually
held,
clients
with
was
20
greater
but
80
compared
to
2019.
I
So
it's
a
significant
jump
to
the
level
of
debt
and
that's
the
early
days
of
debt
collection
and
all
the
actors
that
come
around
it
so
that
continued
support,
which
was
very
much
pre-appreciated,
but
the
whole
sector
from
the
council
that
partnership
working
and
the
fourth
thinking
the
council
takes
several
years
ago
to
integrate.
The
partners
has
really
started
to
come
to
fruition,
particularly
the
times
of
greatest
need
and.
L
A
Thank
you.
Thank
you
very
much
right.
So
a
bunch
of
questions
now
is
this,
so
I,
if
you
can
indicate
by
using
either
the
blue
or
the
yellow
hand
or
if
it's
not
working,
just
give
me
a
hand,
signal
and
I'll
try
and
pick
it
up.
So
I
noticed
councillor
brooks
first,
then
I've
got
councillor
khan
and
then
councillor
bentley,
so
councillor
brooks
first,
please.
B
Thank
you
chair,
so
the
the
five
week
wait
for
payment
is
obviously
a
structural
issue
that
is
built
into
the
universal
credit
system,
and
it
I
mean
it.
B
We
as
a
council
do
seem
to
be
doing
very,
very
good
work
around
like
lessening
that,
but
we're
also,
it
seems
to
me
using
quite
a
lot
of
resources
trying
to
lessen
that,
and
I
was
just
wondering
what,
if
there's
been
any
word
on
from
government,
with
regards
to
reducing
that,
especially
over
over
the
course
of
the
pandemic.
Due
to
due
to
the
impact
that
it's
having
like
the
negative
impact
that
it's
having
on
on
people's
long-term
finances,
mental
health
and
everything
else.
K
Yeah,
okay,
yeah.
I
can
pick
that
up.
If
you
want,
I
mean
there
isn't
any
proposals
at
the
moment
to
reduce
that
sort
of
number
number
of
weeks
that
the
the
customer
has
to
want,
but
obviously,
once
the
the
customer
has
actually
made
the
claim
to
benefit,
we
can
actually
then
look
at
an
advance
of
benefit
for
the
individual,
which
will
obviously
help
them
to
sort
of
tie
it
over
till
they
get
the
first
payment
through.
K
There
is
also
the
facility
once
the
claim
has
been
established
for
the
person
to
be
paid
more
frequently,
so
they
can
be
paid
every
two
weeks
instead
of
every
four
weeks,
which
obviously
helps
them
to
to
manage
the
money
as
well.
So
there
are,
there
are
options
available
for
people.
A
Okay-
oh
I'm
conscious
that
chris
smith
needs
to
leave
the
meeting
soon.
So
can
I
invite
chris
smythe
to
make
a
contribution
and
any
thoughts
that
he's
got
because
he
does
have
to
go?
Chris
is
in
charge
of
the
leech
credit
union.
I
So,
as
lee
said,
we
we've
managed
to
continue
our
face-to-face
payments
in
four
of
the
branches
across
the
city
right
throughout
this
difficult
time,
and-
and
that's
still
the
case
now
and
and
actually
during
april
to
june,
we
issued
three
million
pounds
over
the
counts
counter
to
to
our
members
and
all,
and
that
also
included
a
quite
a
large
increase
in
the
emergency
welfare
payments
that
lee
was
talking
about
earlier,
and
so
so
we've
continued
services.
I
We,
we
also
introduced
a
new
banking
app
in
the
middle
of
the
year
to
help
members
access
their
money
without
having
to
come
into
the
branches
and
that's
gone
down
extremely
well
and
that
added
to
the
the
visa
card
that
we
already
had,
that
was
also
available
to
members
to
help
access
cash,
and
so
we've
kept
all
of
our
services
going
and-
and
indeed
you
know,
assisted
the
council.
Also,
for
example,
helped
lee
on
the
the
new
bereavement
scheme
that
he
mentioned
earlier
as
well.
I
I
It
is
a
liability
on
our
balance
sheet,
so
it
does
give
us
a
bit
of
strain,
but
but
the
more
important
point
I
think-
and
I've
talked
to
lee
and
james
about
this
is-
is
that
money
is
available
to
get
out
into
the
community
if
we
can
work
out
how
to
do
it,
you
know
so
more
of
more
effectively,
obviously
on
affordable
credit.
If
we
can-
and
so
I
think
those
are
the
highlights
for
ourselves
councillor.
A
F
Thank
you
chair
and
thank
you
lee
for
excellent
report
and
presentation.
My
first
question
is
on
cover
19
helpline.
I
know
it
expired
on
the
september
and
then
he
said
people
still
can
bring
in
and
they
will
be
able
to
sign
posted
to
community
hubs.
Is
that
service
available
on
the
weekend?
Is
it
or
is
it
just
monday
to
friday
and
also
on
page
39,
there's
a
graph
of
universal
credits,
but
on
the
graph
it
just
says
percentages.
F
I
think
it
would
be
really
nice
in
future.
If
you
can
have
figures
as
well,
so
we
can
compare
what
is
seven
percentage
of
what
figure
wise
at
the
moment
just
gives
you
percentages.
So
that's
one
question
and
also
to
simon
simon:
could
you
just
explore
a
little
bit
on
the
role
of
work
crutches?
Please.
J
Yeah
so
in
terms
of
the
percent,
the
actual
numbers
on
the
graphs
we'll
put
both
on
obviously
in
future
and
we'll
pick
that
pick
that
up
in
terms
of
the
week,
I'm
working
currently
the
the
phone
line.
Lwss
doesn't
work
at
the
weekend.
Although
the
a
number
of
the
volunteer
hubs
do
work
at
the
weekend,
and
so
we
did
do
seven-day
working
at
the
beginning
of
the
pandemic,
but
we
found
that
the
numbers
did
drop
off
quite
significantly
towards
the
end
of
the
sort
of
beginning
of
the
summer
time.
J
So
we
haven't,
we
don't
provide
that
a
weekend
as
a
service
and
obviously
we
work
up
through
to
a
friday
and
we
did
look
at
reintroducing
it
in
november,
certainly
for
our
saturday,
and
we
did
do
it
to
start
with,
but
the
numbers
were
really
small.
If
I'm,
if
I'm
honest
in
terms
of
using
that
number,
so
we
haven't
reintroduced
it
and
and
currently
we're
not
we're
not
seeing
any
feedback.
Certainly
through
the
the
hub.
J
A
K
K
F
K
Yeah
I
mean
they.
They
are
really
kind
of
the
frontline
support
to
help
the
customers
when
once
they've
actually
made
their
claim
to
benefit,
and
so
each
customer
is,
is
seen
individually
and
allocated
a
work
coach
for
the
life
of
their
claim,
and
then
they
will
work
with
that
individual
in
terms
of
helping
them
to
to
move
closer
and
into
employment.
K
So
they
would
draw
what's
turned
a
client
commitment,
which
is
the
steps
that
the
individual
is
actually
going
to
take
towards
progressing
towards
employment
and
then
regularly
review
that
they
would
be
responsible
for
identifying
any
training
opportunities
that
might
be
suitable,
any
employment
opportunities
that
might
be
suitable,
helping
people
to
overcome
barriers.
K
So,
for
example,
if
they've
got
an
opportunity
for
a
job,
but
they
need
a
new
suit
or
a
new
pair
of
boots,
we
can
use
the
flexible
support
fund
to
pay
for
that
to
actually
get
that
person
into
work
and
will
help
them
to
sort
of
sustain
their
employment
as
as
well
once
they're
in
work.
So
they
basically
sort
of
provide
sort
of
ongoing
support
for
anybody
who
actually
makes
a
claim
to
benefit.
If
individuals
don't
gel
with
that
particular
work
coach
and
they
need
to
change
that,
that's
you
know
perfectly
possible.
K
We
can
arrange
that
no
problem
at
all,
but
hopefully
it's
about
sort
of
building
up
trust
relationship
and
understanding
and
and
helping
to
get
that
customer
where
they
need
to
be
it's
always
about
work.
Obviously
it
could
just
be
around
support
and
help
with
the
benefits,
depending
on
the
situation,
the
individual,
but
you
know
it's
about
providing
that
support
and
or
employment
advice,
guidance
and
help.
You
know
for
that.
Individual
customer,
okay,
because.
A
D
Thank
you
chair,
and
can
I
just
say
again,
as
my
colleagues
have
the
you
know,
the
say,
thank
you
to
everybody.
That's
been
working
so
hard
on
this.
I've
just
got
some
comments
released.
A
question
may
emerge.
I
don't
know-
and
someone
may
may
want
to
to
to
comment
on
my
comments,
but
I
I
think
what's
important
and
it
came
out.
D
The
number
of
the
number
of
the
presentations
is
about
the
recovery
after
we've
got
through
this,
this
crisis,
assuming
we
do
and
that,
let's
make
the
assumption
that
we
do,
and
I
think
the
worry
is
that
once
the
immediate
crisis
has
stopped
and
we
don't
have
the
level
of
hospitalization
and
deaths
and
the
the
viruses
stop
spreading.
D
The
the
central
focus
from
government
may
just
move
on
somewhere
else,
but
the
work
that,
but
the
effects
of
it
will
last
in
our
communities
for
some
time
and
when
things
like
the
moratorium
on
evictions
finishes
and
sanctions
have
started
to
be
put
in
through
dwp
et
cetera,
we're
going
to
have
a
we
we're
still
going
to
have
the
the
long-term
problems,
and
it's
just
really
seeing
how
we
approach
that,
and
I
think
it
was
something
that
diane
from
cab
touched
on
significantly
and
I
think
the
other.
D
The
other
comment
I
really
wanted
to
make
was
well
just
a
monday.
Buddies
is
what
I
just
want
to
say
we're
using
those
in
our
award,
for
this
very
reason
to
try
to
get
people
who
are
suffering
at
the
moment
into
good
financial
habits
and
money.
Buddies
have
been
excellent
for
that
and
I
think
they've
probably
been
helping
in
your
award
as
well
chair
because
they're
based
we
had
the
base
to
opel,
so
there
may
have
been
some
overlap
there.
The
other.
D
The
the
other
point
I
just
wanted
to
make
is
the
big
increase
in
people
taking
up
universal
credit,
and
I've
noticed
this
in
my
world
and
perhaps
some
of
the
other
outlying
awards,
where
a
lot
of
people
who
are
not
familiar
with
the
benefit
system,
the
first
this
is
their
first
time,
they've
come
into
the
benefit
system
and
with
all
due
respect
to
simon,
it's
not
an
easy
thing
to
navigate
your
your
way
around
if
you're,
not
if
you're
not
familiar
with
it
and
I
think
getting
help
into
there,
because
we
have
a
lot
of
help
and
support
for
people
in
the
inner
cities,
areas,
people
where
we've
traditionally
had
high
levels
of
people
on
universal
credit
and
and
other
state
benefits.
D
But
I
think
we
just
need
to
see
how
we're
replicating
that
help
into
areas
where
people
it's
new
to
people
and
we
have
got
a
bit
of
a
a
two-stage
two-phase
city,
because
it's
interesting
what
the
credit
union
is
saying.
One
one
side
of
the
city:
we've
got
big
increases
in
savings
and
I
think
lots
of
people
are
experiencing.
Oh
I'm
spending
less
money,
but
I'm
still
getting
my
income
et
cetera.
D
That's
what
I
can
say
and
on
the
other
side,
we're
getting
people
in
severe
debt
and
we've
got
to
recognize
that
as
well.
So
a
few
comments
chair,
that's
all,
but
I
think
an
excellent
report
and
I
think
it
reflects
so
well
on
the
city
what
what
we
are
doing
and
the
way
that
the
council
and
all
our
partners
and
across
the
the
political
spectrum
working
together
for
our
communities,
and
I
think
it's
a
great
example
I'd
like
to
thank
everyone
for
that.
Thank
you,
chad,.
A
Does
anybody
want
to
respond
to
anything
that
council
bentley
said
or
just
go
on
to
the
next
question
right,
so
the
next
one
is
councillor
sharp,
then
I've
got
councillor
blackburn,
then
councillor
smith,
then
councillor
harland
so
comes
to
shark.
Please.
B
Thanks
chair
just
a
quick
question
to
simon,
he
said
that
there
was
there's
temporary
suspension
of
universal
credits,
some
sanctions
on
universal
credit.
Can
you
just
elaborate
on
that
a
bit?
Please.
K
Yeah
there
were
temporary
suspensions
on
recovery
of
overpayments
and
deductions,
but
they
they
are
now
back
in
place,
so
we
are
actually
sort
of
recovering
overpayments
and
third-party
deductions
where,
where
they
were
in
place
and
with
regard
to
sanctions,
I
really
don't
want
people
to
get
hung
up
on
these,
because
we,
we
really
only
actually
apply
sanctions
in
a
very,
very,
very,
very,
very
small
number
of
cases,
and
that
would
only
be
where
the
customer
is
not
employed.
K
You
know
with
with
their
claimant
commitment,
despite
a
lot
a
lot
of
support
and
a
lot
of
sort
of
clarification
and
every
case
that
actually
then
goes
up
actually
is
referred
through
to
the
managers,
first
of
all,
for
them
to
review
the
case,
to
actually
see
if
it's
appropriate
to
ensure
that
we've
taken
all
the
right
steps
and
we've
done
all
the
right
engagement
with
the
individual
to
to
try
and
to
ensure
that
they've
actually
done
what
they
needed
needed
to
do.
K
It's
a
two-way
communication,
and
you
know
we
would
only
refer
anybody
for
a
possible
sanction.
If
it
was,
you
know
absolutely
necessary
if
we
sort
of
gone
to
the
nth
degree,
which
I'm
sure
becky
would
sort
of
endorse.
M
Hi
yeah,
just
just
to
reshape
what
simon
said
a
hundred
percent.
There
is
such
a
strict
process
in
place
at
the
moment.
You
know
it
goes
goes
all
the
way
to
senior
leaders
before
it
would
even
be
considered,
and
I
think,
just
to
put
that
number
into
context
across
for
sharkship.
There
hasn't
been
one
sanction,
that's
been
referred
or
even
considered
for
functioning
during
the
whole
of
this
pandemic.
Since
march.
A
Okay,
so
cancer
blackburn,
then
cancer
smith,
then
councillor
harland
to
councillor
blackburn.
First,
please.
E
The
mata
sanctions
has
just
been
touched
on
and
it
did
come
out
up
in
the
council
meeting
yesterday
to
do
with
one
of
the
white
papers,
I'm
just
interested
to
know
how
many
sanctions
we
have
in
leeds.
At
the
moment.
I've
noticed
what
just
been
said,
but
I'd
just
like
to
know
a
little
bit
of
background
to
it.
I
do
accept
you
say
that
you
do
these
checks
etc,
but
it
does
concern
me
that
we
should
be
sanctioning
at
all.
E
While
all
this
is
on,
you
know,
and
why
are
we
functioning
is
any
of
it,
because
people
aren't
going
for
job
interviews
and
do
we
check
into
it
if
people
have
got
the
information
to
go
on
these
job
interviews
so
winding
back,
I
had
one
man
that
sort
of
had
well.
He
was
being
sent
I'm
going
back
quite
a
while
now
and
I
wanted
to
sanction
him
because
he
didn't
turn
up
and
it
turned
out
that
the
letter
to
girl
for
this
interview
would
come
to
his
previous
address
in
scarborough.
E
So
he
didn't
know
anything
about
it
and
you
know
that
that
wasn't
started.
I
got
involved.
So
you
know
you
can't
find
this
as
these
things
happen
and
I'm
just
not
very
comfortable
with
the
facts.
I
mean
we
all
know
that
people
do
better
than
others
in
getting
to
interviews
and
etc,
but
I'm
uncomfortable
with
the
fact
that
we're
doing
that
in
this
period.
Thank
you.
Okay,.
A
M
Simon,
I
don't
mind
picking
this
one
up.
Certainly,
can
I
think
the
most
important
message
that
we
really
need
to
get
out
there
is,
as
counsellors
just
mentioned,
that
there
may
be
the
other
ones
that
slip
through
the
crack
and
if
they
do
then
the
most
important
thing
as
soon
as
they
contact
us
and
re-engage.
M
Now
this
has
been
a
recent
post
and
I
think
it's
been
in
place
now
for
the
last
six
months
or
so,
but
it
isn't
just
a
pandemic
approach.
It
is
a
moving
forward.
Permanent
post,
so
safeguarding
is
our
absolute
priority,
which
would
hopefully
reassure
council
over.
That
is
genuinely
our
intention.
It
is
an
absolute
last
resort
and
I
think
the
messages
that
were
constantly
getting
out
there
amongst
our
partners
by
the
social
justice
team,
by
whatever
partners,
simon's
engaging
with
heavily
contact
us,
because
we
will
be
able
to
rectify
it
by
the
work
coach
fire.
M
A
Okay,
thank
you
councillor
smith
and
then
councillor
harland.
H
C
Thank
you,
so
a
great
report.
Thank
you
to
to
everybody.
This
is
an
absolutely
vital
piece
of
work
and
it's
probably
the
key
thing
for
people's
lives
as
as
we
know,
if
you,
if
you
have
no
income
or
limited
income
or
your
income
changes,
it
can
push
you
into
an
awful
spiral
of
of
debt,
mental
health
and
everything
else,
as
we
know.
C
So
you
know
this
is
absolutely
vital.
I'm
really
pleased
to
see
the
future
working
of
shared
resources,
and
things
like
that.
I
hope
to
see
that
that's
continuing
as
we
come
out
of
this
pandemic
to
to
try
and
help
as
many
people
as
we
can
as
quickly
as
we
can,
and
I
do
think
that
speed
is
the
essence
we
you
know.
We've
talked
around
sanctions.
C
I've
had
a
couple
of
instances
where
people
have
come
to
me
and
they've
been
sanctioned
because
they
haven't
responded
to
a
letter
or
a
telephone
call.
You
know
I
understand
that
people
need
to
engage,
but
but
surely
we
need
to
find
out
why
they
haven't
responded
again.
Has
it
come
down
to
the
information's
gone
to
the
the
initial
contacts
gone
to
a
wrong
address?
C
Have
they
got
the
up-to-date
information
for
the
for
the
client,
etc,
etc?
And
I
think
all
of
these
things
need
to
be
looked
at.
I
know
that
the
volumes
that
you're
pushing
through
are
phenomenal
and
somebody
is
always
going
to
slip
through
a
net,
but
you
know
we
just
need
to
probably
have
a
little
bit
more
empathy
there,
sometimes
going
back
to
money,
buddies.
I
work
with
sylvia.
We
fund
her
through
our
outer
west
committee
community
committee,
brilliant
piece
source
of
work
that
she
does
for
us
in
pudsey.
C
Thank
you
and
thank
you
to
the
team
leading
on
to
jonathan's
question
jonathan
bentley's
question
about
people
who
aren't
necessarily
always
able
to
navigate
the
system.
I
know
that
I've
spoken
to
sylvia
in
the
past
about
creating
some
kind
of
easy
to
read
one
page
flow
sheet
and
I'd
like
to
think
that
at
some
point
we'll
get
to
a
place
where
we
can
pick
that
up
and
and
collaborate
on
that
sylvia.
C
So
really,
I
think
you
know
some
exemplary
work
being
done
right
across
the
city
by
so
many
agencies.
Very,
very
grateful
in
my
own
ward.
I
know
you've
helped
an
awful
lot
of
of
my
own
residents
and
thank
you
for
that.
As
I
said,
I'd
just
like
to
see
all
of
this
partnership
working
carry
on
as
we
emerge
from
this
pandemic
and
really
try
and
get
to
grips
of
the
root
causes
of
of
what's
going
on.
So
thank
you
all
very
much.
A
B
No
sorry
chair
the
person
for
the
dwp,
that's
going
to
be
appointed.
A
Right
so
the
person
that's
good
right
so
rebecca
when
you
do
appoint
that
person.
Are
you
going
to
make?
How
are
you
going
to
make
their
them
public?
How
are
you,
how
are
you
going
to
make
that
public
so
that
people
like
country
shark,
can
contact
them.
A
M
M
M
Yeah
and
that's
absolutely
fine-
and
I
guess
realistically,
this
is
why
I'm
a
little
bit
hesitant
at
the
moment-
I'm
certainly
not
against
it.
But
the
majority
of
those
queries
that
come
in
by
the
mp's
office
are
cascaded
out
to
the
safeguarding
lead
as
as
business
as
usual
for
us.
So
I
don't
want
to
go
out
and
change
the
already
established
routes
until
I've
confirmed
that.
B
Thank
you,
chad,
just
to
comment
really,
despite
the
reluctance
of
opposition
members
to
pay
tribute
at
full
council
yesterday,
I'd
just
like
to
say
how
proud
I
am
of
the
way
that
this
administration
has
led
and
reacted
during
this
pandemic,
and
I'd
like
to
say
thanks
for
councillor
cooper's
leadership
to
james
and
his
team,
for
stepping
up.
Over
and
above
our
partners
across
the
city
and
all
other
elected
members,
who've
really
shown
the
colours
this
time.
Thank
you.
A
Thank
you.
Can
I
just
comment
on
that
really
I
mean
I
was
one
of
the
people
who
was
speaking
on
the
debate
yesterday.
It
was
based
on
a
comment
at
whips
that,
where
counselor
thousand
says,
can
we
all
stop
congratulating
everybody
and
actually
say
something
at
the
me
at
the
meeting,
so
I
chose
just
to
make
reference
to
the
first
part
of
it,
but
I
would
endorse
what
has
been
said.
Look
we've
we've
come
together
as
a
council,
we
have
worked
hard,
everybody
has
done.
I
don't
think
that
you
know.
Okay,
there
will
be.
A
Somebody
will
come
up
with
an
exception,
but
I
would
argue
that
everybody
in
the
council
officer,
an
elected
member,
have
all
done
everything
they
possibly
can
to
the
maximum
wage
to
help
everybody
to
do
things
and
if
it
wasn't
mentioned
yesterday,
there's
no
slight
minutes
against
anybody.
It
was
based
on
a
comment
by
the
chief
whip
that
can
we
stop
congratulating
everybody
and
actually
leave
time
so
that
people
can
make
contributions,
and
so
that
was
the
background
behind
it,
but
that
that
explains
that.
A
But
your
points
well
made-
and
I
do
not
detract
from
it,
so
anybody
any
other
questions
or
queries
they
would
like
to
raise.
So
in
that
case
there
are
some
people
who
haven't
yet
had
a
chance
to
say
anything.
So
I'm
just
going
to
ask
them
if
they
want
to
make
any
contributions,
so
marlon
bannister
you've
got
an
opportunity.
Is
there
anything
you
would
like
to
add
or
bring
to
our
attention.
B
Hello,
yes,
I'm
a
service
delivery
manager
at
cita
leads
I'm
heavily
involved
with
the
debt
team,
but
with
other
teams
as
well,
and
I
suppose
what
I'd
like
to
say
is
that
if
we
lose
the
20
pounds
a
week
on
the
universal
credit,
it
is
going
to
cause
destitution.
It's
been
mentioned
already,
but
I
think
I
just
want
to
make
that
point
again.
People
at
the
moment
are
are
not
managing
if
they
lose
the
20
pounds
a
week,
they're
desperately
going
to
be
in
destitution
and
anything
you
can
do
around
lobbying
on.
B
B
If
people
had
the
money,
we
wouldn't
have
to
put
so
many
resources
in
place,
which
is
what
councillor
brooks,
I
think
was
mentioning
in
her
question,
and
people
are
given
dignity
and
choice
if
they
have
the
money-
and
they
don't
have
that
if
they're
required
to
go
to
a
food
bank
because
they
just
haven't
got
enough
money
to
live
on.
So
that
would
be
the
point
I
would
make.
A
There
was
a
vote
taken
and
council
cooper's
motion
was
passed,
and
so
yes,
there
is
going
to
be
movement
from
the
council
through
our
chief
executive
is
due
to
write
down
two
ministers
to
make
to
make
the
point,
but
at
the
end
of
the
meeting
I'll
be
bringing
council
cooper
in
to
say
a
few
words
anyway,
but
just
to
reassure
you
that
council
yesterday
that
was
approved
so
going
back
up
to
the
top
of
my
list,
joe
as
in
joe
rowlands.
Is
there
anything
you
want
to
add.
B
N
Nearly
nearly
a
year
now
hasn't
it,
and
just
thanks
to
everyone,
that's
contributed
to
the
rapport
and
to
all
the
work
and
over
the
past
12
months
as
well.
B
I
I
I
just
said
something
around
recovery
and
what
what
happens
when
we?
Hopefully
the
vaccination,
will
work
and
some
things
return
to
normal,
but.
K
A
I
No
thank
you
chair.
I
think
you've
had
a
very
comprehensive
briefing
on
a
very
important
issue
for
the
city
and
the
challenge
that
we've
faced
and
the
good
work
that's
been
progressed.
But
let's
not
underestimate
the
challenges
that
we're
going
to
have
going
forward.
H
Yeah
thank
you,
chair,
and
I
just
want
to
really
reiterate,
what's
being
said
throughout
the
meeting
by
many
of
the
contributions
and
that's
around
the
work
done
in
partnership
in
this
city
to
actually
help
the
people
and
the
residents
of
this
city
and
mitigate
against
the
worst
impact
of
any
policy
that
may
be
impacting
on
people's
livelihoods
and
their
financial
situations
and
other
situations
as
well
as
diane,
actually
listed
a
number
of
other
compounding
issues
that
people
are
facing
as
well.
H
And
I
want
to
thank
everybody
that
works
in
this
field
and
in
partnership
with
us
as
a
local
authority
for
all
the
work
that
they
do
on
behalf
of
the
residents
of
this
city.
Thank
you
so
much.
We
do
really
appreciate
it,
and
I
know
that
finances
are
very
difficult
for
a
lot
of
organizations
and-
and
I
recognize
the
work
that
all
these
organizations
are
doing
in
the
city
and
and
I'm
just
sorry
that
we
are
unable
to
to
call
fund
many
of
the
work.
H
That's
that
that
you're
doing
as
voluntary
organizations-
and
it
takes
often
counsellors
discretionary
funds
of
their
award-based
money
to
keep
these
organizations
going,
such
as
money
buddies,
who
you
know
some
of
the
work
that
money
buddies
have
been
providing
over
a
number
of
years
is
phenomenal
impact
on
a
lot
of
people
in
our
city
who
are
desperate
for
that
help
and
support.
H
So
I
absolutely
recognize
the
situation
that
people
are
organizations
are
in
around
that
type
of
funding,
but
I
just
also
want
you
to
recognize
all
the
work
that
you're
all
doing
as
well
and
simon
and
rebecca.
Please
don't
take
anything
personally,
because
I
know
how
hard
both
of
you
work
in
this
city
to
try
and
ensure
that
you
know
everybody
is
dealt
with
in
a
fair
way.
H
A
H
Think
I
think
that
the
the
issue
I
have
around
the
policy,
and
particularly
at
the
moment
currently,
is
that
it
works
on
an
assumption
that
there's
work
and
jobs
out
there,
but
during
this
pandemic
there
isn't
any
work
and
jobs
out
there.
That
is
why
people
are
claiming
universal
credit,
because
they've
actually
been
made
redundant.
They've
lost
their
jobs,
they've
not
you
know,
so
so
the
the
assumption
that
people
are
coming
to
claim
universal
credit,
because
you
know
there's
work
out
there
and
we
can
help
them
get
that
work
through
work.
H
H
For
that
reason,
I've
got
to
say,
because
there
are
no
jobs
out
there
for
people
to
go
to
you
know
and
and
really
councillor
bentley
highlighted
the
dichotomy
within
the
city,
because
those
people
of
us
that
are
continuing
to
work
actually
can't
get
out
to
spend
any
money.
So
we
can't
go
one
holiday,
we
can't
go
to
certain
shops
and
so
of
course,
savings
are
increasing,
because
people
are
still
continuing
to
get
their
income,
but
you
can't
do
a
right
lot
with
it.
H
I've
got
to
say
at
the
moment
you
know,
as
we
all
know
so,
and
the
other
issues
I've
got
with
it
and
I
know-
and
I
don't
intend
to
rehearse
you
know
the
the
arguments
from
yesterday
at
full
council
at
all
and
and
more
in
general.
We
are
more
inclined
to
work
together
as
a
political
parties
to
make
sure
that
we
get
the
best
out
of
the
city.
H
I've
got
to
say
so,
but
I
do
have
some
issues
that
I
do
want
to
raise,
and
one
of
them
is
the
20
pound
uplift,
and
I
think
that,
because
of
the
benefit
freeze
that
they
had
on
the
any
rising
benefits,
that's
been
on
for
a
number
of
years
now
people
are
were
already
on
the
back
foot.
So
when
the
government
gave
the
20
pound
uplift,
it
was
really
welcome.
H
Really
20
pound
was
really
welcome,
but
it's
nowhere
near
enough
as
to
where
the
benefit
level
should
actually
be,
but
it
has
provided
somewhat
of
a
lifeline
to
people
and
I
don't
want
to
see
that
disappear.
I
want
to
see
that
you
know
stay
and
become
a
permanent
fixture
for
universal
credit.
I
think
the
other.
H
The
other
issue
I
have
is
still
around
the
five-week
weight,
because
that
also
works
on
a
presumption
that
somebody's
got
a
month's
salary
in
the
bank
when
they
can
spend
that
while
they
wait
for
their
claim
to
be
approved
and
then
they
can
have
the
money-
and
I
know
that
simon
and
rebecca
have
said
about
that.
H
So
I
think
that
that
pushes
people
into
a
cycle
of
debt
and
and
actually
what
it
does
to
them
is
make
them
become
reliant
on
charity
and
also,
and
sometimes
on
high
rates
of
lending
from
you
know,
high
street
lenders
or
whoever
they
may
need
to
lend
the
money
from
just
so
they
can
manage
to
get
through
the
five
weeks
and
then
pay
whatever
deductions
they
need
to
pay
back.
H
I
think
I've
got
to
say
the
number
of
people
that
are
using
food
banks
has
just
gone
through
the
roof
this
year,
and
I
know
that
many
people
on
the
call
are
volunteers,
as
well
as
their
local
food
banks
cross
party.
I
know
all
that
work
is
all
all
going
on
and
cross
organization
at
all
that
works
going
on.
So
we've
all
seen
it.
You
know,
we've
all
seen.
People
come
through
those
doors
who
are
desperate
and
the
look
on
their
faces
is
enough
to
tell
you.
H
You
know
that
you
won't
be
walking
through
those
dolls
asking
for
that
charity
and
support
if
you
weren't
in
desperate
need.
You
know,
and
I
think
that
it's
high
time
that
we
continue
to
lobby
the
government
and
the
government
can
change
the
mind
on
this.
They
have
got
time
to
make
this
a
permanent
feature.
They
have
got
time
to
change
the
five-week
weight.
H
They
have
got
time
to
stop
the
deductions
and
any
sanctions
that
might
happen,
and
I
just
hope
that
that
that
will
happen
in
time
to
help
all
these
people
who
are
currently
cr
claiming
universal
credit
in
the
city.
Thank
you,
chad,.
A
Thank
you.
Everybody
will
be
pleased
to
know.
I
I
don't
mean
that
I'm
not
going
to
respond.
My
job
is
to
chair
this
scrutiny
board
in
an
impartial,
and
you
know
the
other
members
can
have
the
the
political
knock
about.
So,
if
I'm
not
responding,
it's
not
that
I've
not
got
a
response.
It's
just.
My
role
is
to
chair
the
meeting
and
not
to
have
a
rerun
of
yesterday
afternoon.
A
All
the
only
thing
I
would
say
is:
I
am
assured
that
work
is
going
behind
on
behind
the
scenes
in
terms
of
the
budget
that
will
be
getting
announced
in
march
and,
like
any
other
budget
announcement,
we
will
have
to
wait
and
see
what
happens
when
the
budget
comes
along
in
march.
But
that
said,
can
I
thank
everyone,
because
there
is
no
doubt
that
this
city,
I
would
argue,
has
led
in
a
lot
of
the
things
that
we
have
done.
A
I've
attended
one
or
two
lga
seminars
this
year
and
some
people
have
also
participated.
Some
people
have
been
presenting
at
them
as
well,
so
I
do
know
what
we're
doing
I
do
know
what
other
councils
are
doing
as
well,
and
you
can
all
give
yourself
a
proverbial
pat
in
the
back
for
the
hard
work
that
you're
doing
working
together.
Look
this
isn't
easy.
This
isn't
easy!
Nobody
wanted!
A
You
know
the
pandemic
was
not
of
our
making
the
pandemic
was
that
nobody's
making
and
so
we're
in
nobody
everybody's
too
young
on
this
call
to
even
remember
issues
that
were
happening
in
the
50s
and
that
so
you
know
it's.
That
was
the
last
time
we
had
a
lot
of
these
major
problems.
So
thank
you
all
for
your
efforts.
Thank
you
as
well.
A
We
will
continue
to
monitor
what's
happening
because,
particularly
if
we're
starting
to
come
out
to
the
recovery
stage,
because
I
think
that
that's
when
the
real
work
will
start
as
to
how
we
move
people
on
and
understand,
what's
happening,
and
because
some
of
these
temporary
safety
safety
net
nets
may
not
be
there,
so
we
may
need
to
work
hard
at
trying
to
get
these
things
through.
A
So,
thank
you
all
for
your
time
and
effort,
I
did
say
I
would
allow
it
to
go
on
longer,
absolutely
necessary,
and
I
did
feel
that
the
debate
was
such
that
it
was
the
work,
the
right
thing
to
do
for
the
citizens
of
leeds,
so
that
people
can
see
and
hear
what
is
happening.
So,
thank
you
all
for
your
time
and
thank
you
for
the
members
for
your
forbiddens
in
me
allowing
this
session
to
go
on
further
than
we
anticipated.
A
A
A
And
mr
evans.
A
A
That's
right
so
we've
got
before
us.
We've
got
the
best
council
plan
and
we've
got
the
performance
report.
Members
you've
had
a
chance
to
read
both
of
these
reports.
A
Have
you
any
questions
you
would
like
to
ask
any
of
the
officers
or
council
cooper
or
councillor
rafiq
in
respect
of
their
portfolios,
so
anybody
get
anything
they
would
like
to
ask.
Oh
someone
send
in
semicolon.
A
Oh,
I
thought
the
lord
mayor
was
just
about
to
make
some
money
there,
but
no
anybody
get
any
questions.
They
would
like
to
ask
on
this
particular
item.
A
No,
I
can't
see
anybody
can't
see
any
hands
up
and
I
can't
see
anybody
waving
or
fists
or
anything
like
me.
So,
on
that
basis
we've
been
at
you
know,
we
will
note
the
information,
that's
there
and
thank
again
officers
for
the
work
that
they
are
doing
in
order
to
keep
the
ship
still
going
in
terms
of
the
normal
standard
work
that
we're
having
to
do
on
a
day-to-day
basis
as
well,
particularly
it
comes
to
housing
in
the
housing
side.
A
It's
not
been
easy
because
for
a
while,
a
lot
of
the
work
was
curtailed
because
of
covered,
but
the
housing
officers
have
responded
magnificently
in
trying
to
develop
an
online
and
a
remote
service,
and
you
know
the
complaints
that
I
get
aren't
about
the
service
it's.
Why
is
my
work
not
being
done
quickly
and
why?
Why
have?
I
still
got
this
leak,
which
is
something
that
I
know
the
officers
are
working
on.
Councillor
smith.
Would
you
like
to
come
in.
A
C
Little
five-year-old
neighbour
just
knocked
the
door
out
in
the
snow
in
his
pajamas
because
he
wants
to
be
so
sorry
about
that
yeah,
I'm
just
I'm,
I'm
just
querying
about
the.
Is
there
any
chance
of
reintroducing
free
parking
into
the
city
center?
C
Given
the
you
know
the
strain
that
the
center
city
center
businesses
are
under
and
I
know
nobody
can
go
out
at
the
moment,
so
don't
all
sort
of
carry
on
with
me,
but
when
we
can,
when
we
are
free
to
move
around
again,
could
we
be
giving
that
some
consideration
again,
please,
if
possible,
just
just
to
try
our
best
to
try
and
get
that
that
city
center
back
to
where
it?
You
know
we
need
it
all.
We
all
need
it
to
be.
A
I
don't
know
it's.
I
think
that
decision
isn't
actually
anybody's
present
here
to
actually
make
that
final
decision.
I
know
that
james
rogers
and
neil
have
got
views,
but
I
don't
think
it
falls
to
anyone
to
actually
make
the
decision.
They
can
be
part
of
the
discussion
and
same
with
the
members,
neil
as
the
the
de
facto
senior
person
present.
Do
you
want
to
make
any
contribution
in
that
respect.
O
I
think
jane,
I
think,
to
first
james
actually
on
this
one,
because
he
looks
after
the
the
service,
and
I
I
think
they
have
developed
a
bit
of
a
policy
on
it
and
clearly
one
factor
which
people
need
to
be
aware
of,
given
that
we're
going
to
go
on
to
finances
is
that
it
also
has
an
implication
in
that
respect,
but
I
think
james
can
cover
it
off.
James.
I
Yeah
thanks
neil
thank
you,
mr
yeah.
They
just
fall
under
my
my
area
and
the
counselor
rafiq's
portfolio.
So
so
it's
something
that
we're
we're
keeping
under
review.
One
of
the
main
reasons
why
we
introduced
free
parking
back
under
the
first
lockdown
was
to
do
with
essentially
key
workers
and
nhs
staff
and
social
care
staff
being
able
to
undertake
their
duties
duties
effectively.
What
we've
introduced
since
then
is
a
permit
scheme
for
essential
frontline
nhs
and
social
care
staff,
so
they've
still
got
free
parking
within
the
city
center.
I
So
that's
that's
still
in
place
a
number
of
factors
to
take
account
in
terms
of
whether
we
do
consider
moving
back
to
free
packing
for
everybody,
and
I
think
the
two-
the
two
critical
ones
are
related
to
impact
upon
the
the
city
center
last
time
that
we,
we
still
saw
congestion
in
the
city
center,
even
during
lockdown,
and
particularly
in
terms
of
people
using
car
parking
spaces
to
keep
the
car
there
all
day
long
24
hours
a
day,
and
that
was
one
of
the
main
reasons
why
we
still
saw
issues
that
we
that
we
needed
to
manage.
I
And
then
the
second
issue
is
nil.
Covered
is
that
we've
got
significant
financial
challenges
and
clearly,
if
we
adopt
free
packing,
then
that
will
make
those
worse
for
the
for
the
coming
months.
C
No
no
chair,
I
I
understand
all
of
the
reasoning
and
behind
it
and
you
know.
Sadly,
there
will
always
be
somebody
who
will
take
advantage
of
something
like
that.
I'm
I'm
just
thinking
you
know
of
some
form
to
regenerate
the
city
center,
which
is
desperately
needed.
I
mean
if
we
can't
offer
free
parking,
could
we
approach
wyka
to
do
free
buses
between
certain
hours
of
the
day?
G
Thank
you
chair.
Well,
perhaps
I
could
encourage
councillor
smith
to
think
outside
the
box
a
little
more
broadly
and
also
include
the
car
parking
is
levied
by
the
private
sector.
I
can't
really
see
that
the
city
council,
although
I
totally
agree
it's
a
good
point
to
raise
and
compare
to
other
areas,
leed
city
center
car
park
charges
are
very
high,
but
they're
high
in
the
private
sector,
if
not
higher
than
they
are
in
local
authority
car
parks.
G
So
if
we,
if
we
want
to
look
at
this
in
the
round,
then
that's
a
different
aspect
altogether,
because
I
do
agree,
there
will
come
a
time
when
businesses
want
us
to
go
back
into
the
city
center
and
the
way
to
attract
us
back
is
not
to
impose
sky-high
car
parking
charges.
A
Thank
you.
Thank
you.
Anybody
any
other
comments
in
that
case.
Can
I
thank
the
officers
who
come
along
for
this
particular
item.
If
we
can
now
move
on
to
the
initial
budget
proposals
now
we
do
have
michael
everett
and
kevin
mulvaney.
Do
you
both
want
to
introduce
yourselves?
Please
can
we
start
with
michael.
O
A
A
Head
of
finance
resources
and
housing.
Thank
you
right.
So
we've
had
the
initial
budget
now
actually
on
my
list
here,
it
did
say
that
councillor
lewis
was
going
to
be
in
is
councillor
lewis,
actually
in
the
call
now
or
not
on
the
list
of
potential
attendees.
A
No,
it's
okay!
Right!
We've
got
before
us
the
budget
papers
that
we've
seen
already
because
to
the
best
of
my
recollection,
there
is
nothing
new
that
came
in
the
last
exact
board,
the
ones
that
were
already
there
are
the
ones
that
are
being
presented
to
us.
E
Group
they're
concerned
about
the
statements
of
get
set
leads,
which
is
to
do
with
health,
and
they
they
have
sent
me
this
about
three
paragraphs,
but
the
concern
that
nothing's
mentioned
about
bowls,
as
if
people
don't
realize
that,
of
course,
that
is
something
that
if
you
can't
get
around
and
play
the
more
more
active
sports
like
rugby
football,
etc,
the
bowls
is
also
something
that
is
a
healthy
thing
to
do,
and
it
should
be
recognized,
and
you
know
I
totally
agree
with
them,
and
I
would
ask
us
to
recognize
that
bowls
is
something
that
is
very
important
to
a
lot
of
older
people,
but
all
age
groups.
E
Hence
my
comments
made
the
last
scrutiny
where
I,
I
don't
think
some
people
actually
realize
this,
that
they
think,
if
you
put
places
down
that
people
can
still
come
back,
how
you
try
doing
that
with
all
the
football
clubs
and
see
what
happens.
But
yes,
I
would
ask
you
to
to
think
about
that,
and
can
we
include
bowls
with
that?
Please.
Thank
you.
A
Right,
I
accept
that
the
consultation
is
still
ongoing
before
either
james
and
mohammed
cancer.
If
each
say
that,
but
james
do
you
want
to
respond
or
counsel
rafiq
to
the
points
made
by
council
blackburn,
I'm
aware
that
the
final
decision
will
be
made
when
the
budget
papers
are
prepared
for
february.
I
I
I
If
I
could
I'd
share
that
happy
to
take
on
councillor
blackburn's
suggestion
that
we
should
include,
I
mean
in
our
in
our
ambition
for
to
people
to
get
out
and
exercise
more
and
start
moving
and
reduce
in
activity,
and-
and
this
is
something
a
piece
of
work-
we've
been
doing
with
the
bowling
associations
over
the
years
to
get
more
people
involved
and
that's
something
I
think
we
will
continue
to
do
that.
C
Thank
you
chair,
so
it
was
just
a
comment
really
to
everybody.
Regarding
the
consultation
and
we've
received
several
complaints
about
the
wording
of
the
consultation
they've,
our
residents
feel
that
a
lot
of
the
questions
were
very
leading.
They
could
have
done
with
an
alternative
information
other
box,
and
they
also
feel
that
the
significant
number
of
data
collecting
information
questions
at
the
back
could
be
reduced.
I
think,
certainly
on
on
a
couple
of
of
very
pertinent
consultations.
C
There
were
more
questions
on
who
you
were
rather
than
what
comments
you'd
like
to
make,
and
that
was
that
that
was
very
strongly
felt.
I
Yeah,
I
think
we
I
mean
we
do
get
comments
back
in
terms
of
the
the
consultations
that
we
design
and
we
get
a
nature
of
comments
back
and
he's
trying
to
get
a
consultation.
That's
balanced.
What
we
do
try
to
include
is
sort
of
open
comments
boxes
so
where
people
have
got
broader
comments
they
wish
to
make,
they
can
also
make
them
and
they
are
taking
into
account
when
we
do
the
do
the
assessment.
A
Fine
right,
the
fact
that
the
question
I've
got
is
that
since
we
last
discussed
the
budget,
I
think
the
government
have
issued
some
further
figures
and,
as
a
result
of
that,
the
council
have
reflected
in
their
budget
presentation
to
the
exec
board
in
december,
can
either
either
michael
kevin
or
neil.
Just
briefly
outline
for
the
benefit
of
the
scrutiny
board.
The
major
changes
that
have
come
about
as
a
result,
in
terms
of,
for
example,
using
reserves
and
other
flexibilities.
O
O
But
one
of
the
issues
in
there,
which
we
hadn't
kind
of
taken
into
account,
was
that
the
9
million
of
that
or
10
million
of
that
it
relates
to
the
ability
to
raise
a
precept
for
social
care
by
three
percent,
so
that
so
it
included
within
that
27
million
is
actually
something
which
we
would
would
have
to
then
charge
members
of
the
public
for
in
effect,
so
yeah.
So
that's
that's
the
overall
position
in
in
terms
of
the
the
the
broad
way
that
we
we're
seeking
to
manage
the
budget.
O
Overall,
there
are
the
the
the
budget
proposals
which
are
kind
of
savings
which
amount
to
in
the
region
of
around
about
60
65
million,
and
then
what
we're
looking
at
then
is
a
series
of
asset
sales,
in
particular
bridge,
then
much
of
the
gap
through
our
to
to
actually
get
to
get
to
a
position
where
we
can
balance
next
year
so
that
we
have
a
we
have
a
we.
We
did
present
a
bit
of
a
shortfall
in
the
budget.
O
A
That's
right
right.
Having
heard
what
mr
evans
has
just
said,
does
anybody
get
any
questions
or
any
comments
they
would
like
to
make?
If
not,
can
I
thank
again
everybody
for
their
contributions
today?
I've
you
know
we've
bringing
it
in
as
close
as
I
can
to
the
you
know,
within
time,
more
more
than
by
luck
than
by
judgment
is
the
truth
be
told,
but
we've
got
there
in
the
end,
so
items
so.
A
Can
I
thank
the
officers
for
the
work
that
they've
put
in
in
terms
of
the
best
council
plan,
the
performance
report
and
also
the
hard
work
that
is
still
ongoing
with
the
various
budget
proposals,
because
I
I
genuinely
do
think
there
are.
There
is
still
work
going
to
be
done
on
the
budget
between
now
and
it
finally
being
agreed.
A
So
the
kevin's
and
the
michaels
of
the
world
are
still
going
to
have
to
burn
the
midnight
oil
in
terms
of
getting
things
sorted
out
before
whoever
it
is
that
presents
the
budget
in
its
leader
council.
But
if
you
guess
where
I'm
coming
from,
I
have
no
clue
who
it's
going
to
be
so,
whoever
the
len,
whoever
is
going
to
present
the
budget.
A
I
still
got
some
further
work
being
done.
So
thank
you
very
much
for
your
time
and
effort
in
that.
So
I
can
finish
on
agenda
item
10
becky.
Do
you
want
to
briefly
go
through
this
one
for
us?
Please.
B
B
You're
then
looking
at
fuel,
poverty
and
energy
efficiency
in
council
housing
stock
in
march
and
you've
got
on
the
10th
of
march,
an
additional
working
group
to
look
at
the
anti-social
use
of
fireworks
and
members
may
wish
to
know.
There's
also
been
a
discussion
about
potentially
having
a
meeting
in
april,
which
which
I
will
discuss
with
the
chair
and
circulate
dates,
as
required.
A
Yeah
yeah
I
mean
the
one
on
fireworks,
certainly
came
home
on
new
year's
eve
because
from
in
my
area
around
about
from
about
six
o'clock
onwards,
there
was
a
regular
supply
of
fireworks
going
up.
I
personally
don't
have
a
dog,
but
a
number
of
people
have
complained
to
me
bitterly
about
how
frightened
a
lot
of
these
dogs
were
over
a
considerable
period
of
time,
rather
than
a
short
time
where
it
was
all
happening
which
is
not
good
as
it
is.
But
when
it
was,
you
know
for
almost
six
hours
solid.
A
It
was
causing
a
lot
of
concern
for
pets,
pet
owners
in
particular.
So
I
think
that
this
particular
item
is
something
that
we
do
need
to
have
a
look
at
what
we
can
do.
Well,
it's
not
taking
away
people's
right
to
enjoy
themselves
and
to
celebrate,
because,
let's
be
quite
honest,
last
year
there
wasn't
a
great
deal
to
celebrate.
A
C
I
did
chair
sorry
with
regards
to
the
the
fuel
poverty
in
the
council
housing
stock.
Can
I
request
that
particular
attention
is
paid
to
high-rise?
I
know
in
some
parts
of
the
city
that's
being
addressed,
but
it
isn't
in
hours
and
others
alike,
I'm
sure.
So
you
know
I'd
like
to
get
a
really
good
understanding
of
how
we
can
plan
for
that.
C
If
I
can
please,
I
should
warn
you,
I'm
sending
a
letter
to
neil
evans
on
the
subject,
so
I
do
have
a
vested
interest
in
it,
but
I'm
really
keen
that
we
sort
out
the
fuel
poverty.
K
C
Absolutely
chair,
so
I
we
in
the
march
meeting,
we
will
be
looking
at
fuel
poverty
in
the
house
of
council
housing
stock
and
I'd
like
to
pay
particular
attention
to
the
high-rise
blocks
that
we
have
please.
C
I
know
there's
some
fabulous
work
going
on
around
the
city,
district
house,
district
heating
and
some
air
source
heat
pumps
going
in.
But
I'd
like
to
know
what
the
what
the
plan
is
for
the
rest
of
the
the
blocks,
because
I
know
in
my
own
ward
we've.
I
think
four
high-rise
blocks
off
the
top
of
my
head
and
they
are
electric
storage
heaters
which
aren't
efficient,
are
very
expensive
and
are
forcing
an
awful
lot
of
our
residents
into
fuel
poverty.
A
Yeah,
I'm
not
asking
you
to
actually
answer
the
question
jerrod.
What
I'm
just
saying
is,
if
you
can
take
that
back,
so
that
when
we
get
the
report
that
that's
fed
in
to
it,
what
council
smith
was
also
saying
was
that
she
was
just
about
to
write
to
neil
evans
about
it.
Is
she
best
to
copy
you
into
this
as
well
or
leave
it
as
it
is
going
to
nail?
What's
your
advice,
I'd
I'd
appreciate.
F
A
Yeah,
that's
fine,
I
think
that's
noted
and
becky
will
make
sure
that's
fed
in
both
generally
to
any
two,
mr
monies,
and
also
to
the
fireworks
as
well
yep.
Anybody
any
other
comments
they
would
like
to
make.
If
not,
thank
you
all
for
your
attendance
and
thank
you
for
your
contributions
today.
A
They
are
much
appreciated
and
I
think
it
does
show
the
good
work
that
scrutiny
does
in
general
and
this
board
in
particular
in
terms
of
the
work
that
we
are
doing
so,
and
thank
you
to
our
guests,
who
have
stayed,
have
been
so
scintillated
by
the
quality
of
this.
That
they've
stayed
for
more
daily
me.