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From YouTube: Leeds City Council - Environment, Housing & Communities Scrutiny Board - 17th October 2022
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A
Okay:
okay,
right
welcome
to
the
scrutiny,
World
environment,
housing
communities
for
October,
although
we're
actually
using
the
September
agenda,
because
we
felt
that
the
discussion
that
would
have
taken
place
in
September
was
so
fundamental
to
all
of
the
citizens
of
the
city
that
I
decided
to
move
the
agenda
along
and
bring
these
papers
back
again
because
they
do
cover
vitally
important
things
for
everybody
in
this
city.
So,
let's
see
I'm
Council,
Barry,
Anderson
I
chair
this
particular
screening
board.
What
I'm
going
to
do
is
go
around
clockwise,
so
everybody
can
just
introduce
themselves.
B
F
Good
morning,
everyone
Council
ask
our
account
for
Beaumont
Hospital
Richmond
Hill
award.
L
Warning
everybody
Sandy
councilor,
lay
Oatley
and
newtonwood.
B
N
Thank
you.
Just
warming
up,
councilor
Ed
Carlyle
fans
are
in
Riverside,
apologies.
H
I
didn't
think
I
said
my
name:
it
was
Nick
I'm
Deputy,
head
of
customer
contact.
B
A
Sorry,
yes,
so
we're
we're
the
minutes
item
six,
we're
approving
those
the
updates
I've
got
from
that
is
in
terms
of
minutes,
20
and
21.
You
should
all
have
received
a
copy
of
information
from
the
head
of
policing
and
crime
that
was
circulated
on
the
5th
of
October,
along
with
information
on
the
community
payback
scheme,
and
three
of
us
went
along
to
the
Leeds
watch
control
room,
which
was
an
excellent
meeting
and
you've
seen
a
summary
of
what's
happening
there
for
those
of
you
who
weren't
able
to
make
it.
A
It
is
the
intention
to
invite
Awards
to
come
out
acting
one
word
coming
along
a
time
to
make
it
easier,
because
on
the
day
that
I
was
there,
we
had
two
extremes.
We
had
my
ward,
which
has
got
no
CCTV
cameras
in
it
and
we
had
cancer
Clans
Ward,
who
have
got
lots
of
cameras
and
maybe
himself
would
prefer
that
there
was
less
cameras
because
there'd
be
less
action
going
on.
A
But
it
was
quite
interesting
to
see
the
the
contrast
in
how
the
various
parts
and
what
was
more
important
and
it's
something
that
came
out
in
the
notes
is
the
good
work
that
leads
what
you
do
and
some
counselors
aren't
aware
of
some
of
the
work
that
they
can
actually
do
on
behalf
of
Worlds.
If
we
only
ask
them,
they
are
there
to
be
asked
so
moving
on
to
item
seven,
then
reducing
poverty
and
improving
Financial
inclusion.
A
I
I
Thanks
chair,
yeah
I'll
do
a
brief,
intro
we're
also
expecting
Sylvia
Simpson
as
well
from
moneybuddy's
book
she's,
not
here
yet,
but
she
may
arrive.
So
this
I
think
this
report,
including
the
appendix
that
was
the
executive
part
that
went
in
July,
covers
where
we
are
at
the
moment
in
terms
of
addressing
the
cost
to
live
in.
The
report
covers
obviously
the
national
position
in
terms
of
what
has
has
happened
over
the
last
few
months
and
obviously
that's
we've
been
able
to
revise
that.
I
Given
recent
changes
because
of
the
the
delay
in
this,
and
hopefully
that
reflects
things
I'm,
not
sure
it
reflects
changes
that
were
made
on
Friday
if
I'm
honest,
but
it
doesn't
do
that
so,
but
I
think
that
was
most
of
the
the
main
changes
are
in
here
and
also
it
covers.
Obviously
what
we're
trying
to
do
locally.
I
A
lot
of
the
information
is
in
the
executive
board
report
from
July,
certainly
in
terms
of
like
the
council's
actions,
but
obviously
we've
got
colleagues
here
from
DWP
and
citizens
advice
and
hopefully
money
buddies.
Who
can
give
you
their
view
on
things
as
well?
I
mean
I
think
it's.
It's
fair
to
say
that
there
obviously
were
the
cost
of
living
that
are
the
sort
of
unprecedented
impact
of
rising
inflation,
and
the
impact
that
energy
prices
Etc
has
had
on
on.
People
is
something
that
we're
gonna
have
to
keep.
I
You
know
a
real
close
eye
on
over
the
next
few
months
and
certainly
in
terms
of
I
wasn't
going
to
go
through
what's
been
happening
nationally,
but
I
think
it's
fair
to
say
that
you
know
that
the
research
would
suggest
that
the
impact
of
any
changes
now
were
impacting
adversely
on
certainly
on
lower
income,
lower
income
families,
and
whilst
some
of
the
national
changes
are
welcome,
such
as
the
energy
cap,
it's
still
a
reflection
of
the
fact
that
in
12
months,
those
sort
of
bills,
the
average
any
cost
of
will
have
doubled.
I
Even
though
they've
put
a
cap
on
all
right.
Okay,
I'll
come
back
with
that.
You
know
it's
double,
so
it's
still
a
significant
rise,
although
obviously
the
cap
is
welcome
in
terms
of
some
of
the
estimates
about
how
high
it
could
have
could
have
gone
so
the
impact
on
lower
income
families
is
significant
and
I.
Think
actually
also
it's
fair
to
say
in
certainly,
colleagues
from
our
partners
will
maybe
be
able
to
confirm
this.
Also
new
people
coming
in
who
haven't
experienced.
I
Maybe
the
same
sort
of
problems
in
the
past
is
something
that
we're
seeing
that
now
and
certainly
that
when
we
get
onto
local
welfare
support,
that's
something!
That's
we've
seen
there
that
it's
new
people
who've
probably
not
had
to
navigate
the
system
before
really
that's
coming
in
in
terms
of
what
we're
doing
in
Leeds.
Obviously,
Our
concern
at
the
moment
is
winter
this
year,
so
we
are
doing
a
lot
and
we've
highlighted
in
here
some
of
the
issues
that
we
are
pulling
together.
I
So
obviously,
we've
got
the
the
new
household
support
fund,
which
runs
from
October
until
March,
and
so
that's
an
allocation
of
7.1
million.
It's
the
same
as
previous
two
rounds.
So
that's
for
six
months,
so
we're
just
pulling
proposals
together
around
how
we
allocate
that
funding,
but
certainly
in
the
past
the
last
two
rounds.
It's
it's.
Certainly
the
first
round
very
much
went
on
some
food
support,
the
second
round,
much
more
on
sort
of
food
and
fuel.
I
Where
is
the
emphasis
this
time
from
government
is
very
much
around
sort
of
fuel
support
and
providing
that
broader
support
around
all
aspects
of
cost
of
living,
and
the
ask
of
the
criteria
this
time
is
that
we
we
try
and
focus
on
those
who
maybe
haven't
been
supported
before,
and
so
we
are
looking
at
that
in
terms
of
things
like
carers
and
disabled
groups
and
what
the
bulk
of
it
is
aimed
on
those
on
low
income.
I
Alongside
that,
we
are
obviously
a
lot
of
not
just
the
council,
but
a
lot
of
Partners
and
in
the
city
are
looking
at
developing
sort
of
warm
places
as
we
call
them.
So
these
are
obviously
public
buildings
that
people
can
go
in
and
we're
hoping
to
go
live
with
a
map
tomorrow,
actually
on
that
they'll
identify.
I
Certainly
in
the
first
instance
the
council's
hubs
and
libraries
that
are
open
and
what
facilities
are
available
and
but
the
map
will
allow
other
agent
Partners
to
add
their
one
places
on
and
their
offer,
and
so
that
should
go
live
tomorrow.
That's
the
plan
that
it'll
it'll
go
live
tomorrow
and
we'll
build
on
that
and
from
there.
I
Obviously,
we've
continued
to
do
work
on
money,
information
center
in
the
website
and
that's
the
sort
of
One-Stop
shop.
If
you
would
for
everything
all
the
advice
that's
available
in
the
city
about
on
sort
of
Financial
and
money
and
debt
matters
and
people
can
access
that
and
where
we're
looking
at
updating
the
information
on
that
and
working
with
IDs
colleagues
to
to
improve
that
site
over
the
next
couple
of
months
and
then
I
suppose.
I
The
last
point
is,
we
have
pulled
together
a
sort
of
cost
of
living
in
a
welfare
breakthrough
group
and
that
we
did
the
number
one
to
one
sessions
over
the
summer
with
relevant
services
and
partners
to
understand
the
sort
of
broader
welfare.
Ask.
Obviously
that's
where
Focus
very
much
is
on
cost
of
living,
as
I
said
in
terms
of
winter
so,
and
that
group
has
become
what
we're
calling
the
cost
of
living
operational
group
and
they're
meeting
on
a
fortnightly
basis.
I
They've
met
twice
now,
and
their
focus
of
that
group
is
to
and
make
sure
that
the
city
is
working
efficiently
and
collaboratively
and
doing
the
best
it
can
to
help
people
address
some
of
the
issues
that
they're
facing
at
the
moment.
We've
set
up
a
number
of
task
and
finish
groups
around
that
and
there's
I
think
there's
five
been
set
up
and
the
focus
of
those
one
around
sort
of
commute,
comms
and
engagement,
making
sure
that
all
the
work
in
the
city
is
integrated
and
and
we're
promoting
what's
available
in
a
consistent
manner.
I
We've
got
one
around
funding
that
we're
making
you
know
to
to
try
and
maximize
the
amount
of
funding
that's
available
to
to
support
the
work,
there's
a
task
and
finish
group
around
practical
support.
I
So
that's
a
big
ebook
looking
at
so
the
warm
spaces
work,
for
example,
fits
into
that,
but
looking
at
what
we
can
do
around
food
and
fuel
and
other
aspects,
such
as
winter,
warm
packs,
Etc
and
making
sure
that
all
the
work
that
goes
on
in
the
city
around
that
is
is
integrated
and
then
the
last
ones
around
so
are
reporting
and
being
able
to
promote
the
work
that
we're
doing
and
show
the
impact
and
the
demand
as
well.
I
So
that's
it
in
terms
of
where
we're
up
to
like
say
the
report
covers
everything.
It
gives
a
very
broad,
comprehensive
view,
obviously
happy
to
take
questions
on
that,
but
I'll
hand
over
to
Chris.
A
You
get
the
in
terms
of
the
together
leads
Campaign,
which
is
a
digital
Campaign,
which
is
great
look
I'm,
not
complaining
about
that.
But
what
plans
have
you
got
for
those
people
who
don't
access
and
things
through
digital?
Have
you
got
any
campaigns
going
on
throughout
the
city
to
bring
it
to
their
attention,
and
are
you
going
to
send
a
briefing
to
all
elected
members
so
that
they
in
turn
can
publicize
it
in
their
own
areas?.
I
I
We've
got
that
also
com's.
Colleagues
are
working
on
sort
of
material
that
can
be
published,
such
as
posters
and
things
like
that
that
we
can
put
up
and
around
the
city
and
certainly
use
in
our
buildings
and
the
warm
spaces
as
well,
plus
our
own
plus
Partners,
when
they
sign
up
to
promote
what's
available
in
a
in
a
sort
of
physical
physical
manner.
So
yeah,
then,
certainly
we'll
promote
that
through
we'll
send
information
out
through
the
members,
email
and
also,
but
we
can
also
do
specific
mail
apps
as
well.
A
I
A
You
so
our
two
DWP
colleagues
there's
no
different
housing,
Leads
Here
is
there
no,
but
it
is
from
the
cab.
So
if
we
can
start
with
it
from
the
Universal
Credit
side
of
things.
So
what
would
you
like
to
tell
us
or
if
you
want
to
just
be
open
to
questions
we
can
do
that,
but
is
there
anything
you
want
to
bring
to
our
attention
and
it's
changing
because,
let's
be
quite
Frank
in
government,
just
knows
things
change
every
second,
rather
than
every
week.
K
Yes,
it
would
appear
so
councilor,
Anderson
I,
mean
I'm,
sure,
you've
all
read
the
report,
so
I
won't
read
it
and
it's
entirety,
but
I
just
wanted
to
draw
a
few.
You
know
sections
and
interviews
in
the
report
just
to
draw
our
attention
to
it.
You
know
so
within
job
centers.
It's
it's
been
a
really
busy
time
and
our
Focus
has
been
on,
as
you
would
imagine,
supporting
people
back
into
work,
but
also
looking
at
you
know
our
most
vulnerable
customers
as
well.
K
So
some
of
the
support
we've
been
you
know
providing
there
comes
through
our
social
justice
team
that
we're
having
leagues
that
you
know
has
been
unique
to
Leeds
and
in
place.
You
know
for
some
time
and
that
is
really
to
support
some
of
the
most
vulnerable
customers
within
the
community.
Working
with
you
know
a
range
of
stakeholders.
You
know
on
lots
of
different
issues
from
you
know:
debt
to
housing,
issues
to
substance
misuse
and
ensure
really
we
I
suppose
we've
got
an
hour
around.
K
K
Now
what
they
do
is
they're
specifically
focusing
on
young
people
and
have
a
real
interest
in
there
in
some
of
the
you
know,
issues
that
they're
currently
facing
at
the
moment
again
linking
with
our
social
justice
team
and
because
what
we're
finding
is
that
the
our
young
people
do
have
a
range
of
barriers
that
we
need
to
work
with
and
ensure
that
we've
got
that
wrap
around
support
in
conjunction
with
our
stakeholders,
specifically
around
the
cost
of
living
issues.
I
mean.
Obviously,
this
is
really
you
know
close
to.
K
You
know
ourselves
and
the
local
Authority
as
well
and
I.
Think
as
Lee
mentioned
there,
we've
been
working
closely
with
the
local
Authority
on
these
cost
of
living
tasks
and
finish
groups
to
look
at
specific
areas
where
we
we
think
we
can
help.
K
Some
of
those
areas
that
are
ongoing
at
the
moment
are
the
money
information
center
and
ensuring
you
know
we're
promoting
that
well,
working
with
the
better
leads
communities
as
well
to
ensure
that
we're
able
to
offer
that
flexible
support
and
then
ensure
that
we're
using
our
flexible
support
fund
as
well
to
support
customers
where
that's
applicable,
because
that
is
you
know
essentially
money
that
we've
got
available.
You
know
to
work
with
customers
that
need
that
I.
K
Suppose
next
steps
really
and
focusing
on
building
on
you
know
the
existing
relationships
that
we've
got
with
external
Partners
and
ensure
that
we're
procuring
the
right
support,
such
as
mental
health
support.
So
we
couldn't
be
looking
at
a
package
of
counseling
and
telephone
counseling
for
customers
that
are
struggling
to
leave
their
homes,
who
are
having
difficulties
and
we're
also
looking
at
substance,
misuse,
support
and
then
signpost
into
an
even
any
relevant
hug.
K
Sorry
relevant
organizations
there
and
then
just
ensuring
that
we're
using
that
flexible
support
fund
every
properly
to
give
that
money
you
know
and
help
and
support
where
it
is
needed.
Putting
an
arm
around.
You
know
our
customers.
A
L
Thank
you
for
that
I
guess.
A
quick
question
would
be
around.
L
Is
the
team
being
overwhelmed
by
what's
the
word
I'm
looking
for
overwhelmed
by
the
amount
of
work
they
need?
Have
you
got
enough
resources?
Are
there
going
to
be
delays
because
the
team's
overworked
that
sort
of
thing
really
or
are
you
on
top
of
everything.
K
So,
certainly
within
within
job
centers,
we
are,
you
know,
managing
our
resources.
You
know
we
have
to
say
it's
a
challenging
environment.
Isn't
it
that
we're
all
working
in?
K
But
what
we're
trying
to
do
is
we're
trying
to
constantly
adapt,
try
to
find
different
ways
of
working
so
that
if
we
have
got
you
know
resourcing
challenges
within
our
sites,
then
we're
looking
at
ways
that
we
can
work
differently
with
our
stakeholders,
because
I
think
the
key
is
it's:
ensuring
that
we're
building
resources
with
all
available
stakeholders
to
make
sure
you
know
the
customer
is
genuinely
the
part
of
everything
that
we
deliver.
So
we're
not
anticipating
particular
issues.
I,
don't
know
if
my
colleague
wants
to
come
in
there.
J
Yeah
I
think
just
to
add
a
little
bit
more
reassurance
for
you.
Obviously,
during
the
pandemic,
we
recruited
a
lot
of
work.
Coaches
nationally,
I
can't
give
you
the
exact
figures
for
leads.
Maybe
Chris
can
but
I
don't
want
to
quote
figures
that
aren't
accurate,
but
they
were
made
permanent
so
resulting
from
an
operational
work
coach
point
of
view,
and
we
are
quite
confident
that
we
don't
foresee
any
resourcing
issues.
J
I
think
another
thing
as
well
again,
which
is
fairly
unique
to
Leeds,
is
we
can
redeploy
across
because
it's
under
one
operational,
so
we're
relevant
aware
that
work
lies
those
work.
Coaches
are
flexible
and
can
move
around
the
area
of
leaps
to
support.
If
there's
a
particular
area,
that's
in
more
need
that
needs
those
resources
applying
there.
Thank
you.
F
Thank
you
chair.
Thank
you
for
your
report.
I've
read
it
as
well
and
51,
it
says,
is
get
job
center
will
be
closed
by
end
of
2023
and,
as
you
know,
burmatos
Richmond,
Hill
and
hair
Hills,
one
of
the
highest
people,
not
in
jobs
and
it's.
How
do
you
think
they
will
be
accessing
that
service
when
we're
going
through
a
really
difficult
crisis
at
the
moment
and
we're
closing
this
center?
F
K
Okay,
so
thank
you
and
so
that
that's
right
in
terms
of
the
Eastgate
closure,
that's
due
to
happen,
March
2023.
So
what
what
we
are
doing
is
we're.
We've
got
a
package
of
support
in
a
job
center.
That's
just
a
little
further
up
the
road
I,
don't
know
if
you've
heard
about
police
job
center
in
the
center
of
Elise.
So
what
will
happen?
K
Is
those
colleagues
will
decant
across
to
Park
police
job
center
as
well
as
will
the
customers
and
we've
got
a
similar
package
of
support
in
that
job
center
as
we're
having
in
Eastgate
so
I?
Don't
anticipate,
it
will
be
any
significant
change
to
our
service
delivery.
K
As
a
result
of
that,
does
that
answer
your
question
yeah.
If.
J
I
can
just
come
in
there
as
well,
just
to
spot
a
little
bit
under
Harold's
it'll
fall
under
the
something.
How
should
I
present
so
I
do
believe.
That's
their
catchment
area
again
same
as
what
Chris
alluded
to
in
his
earlier
report.
We
do
have
the
social
justice
team,
which
work
with
the
most
vulnerable
out
in
the
community
so
where
there
may
be
barriers
for
customers
traveling
into
the
job
center.
D
If
I
just
start
off
by
saying
thank
you
for
this
report,
but,
however,
for
a
number
of
years,
I
do
have
concern
where
I
feel
as
an
individual,
that
there
are
certain
postcodes
which
do
not
match
with
some
of
the
workplaces
in
this
city
and,
in
fact
nationally
as
well,
and
those
young
people
basically
do
not
get
the
opportunity
for
a
career
path
that
they
they
they
do
want
to
choose.
D
I
just
want
to
know
what
role
have
we
played
to
make
sure
there
isn't
any
equal
opportunity
for
all
people
living
in
our
city
and
especially
from
the
inner
city
areas
and,
as
I
said,
if
someone
lives
at
LS
17
compared
to
LS7
in
Chapel,
town
or
London,
the
young
person
who
lives
in
ls17
will
will
have
the
opportunity
that
he
or
she
will
get
into
a
job
or
into
a
career
compared
to
someone
who
lives
in
chapeltown,
London
or
elsewhere
in
the
city
inner
city,
they
probably
will
end
up
in
an
agency
work
where
the
work
conditions
are
absolutely
ridiculous
amount
of
work,
the
the
work
and
the
at
the
end
of
the
day
they
never
ever
get
the
same
sort
of
salary
for
it.
D
D
You
have
been
asked
to
leave
the
premises
because
there
isn't
a
work
available
for
you
and
it
might
be
a
short
period
of
notice
that
will
be
given
to
a
individuals
and
when
we
see
the
the
agency
workers-
and
there
are
from
the
from
certain
communities-
shall
we
say
in
the
city
which
have
been
used
as
as
as
as
a
as
a
a
slave,
a
modern
slavery,
work
Lord,
so
I
just
want
to
know
in
a
nutshell,
and
I
have
been
saying
this
for
the
last
20
plus
years.
D
Are
there
any
opportunities
for
those
who
living
in
inner
city
areas?
Why
are
we
seeing
certain
people
in
our
city
from
same
areas
going
into
unemployment,
a
generation
after
generation,
and
why
have
we
not
fixed
this
problem
and
why
aren't
we
working
with
those
sectors
who
are
employing
people?
Someone
who
lives
in
in
Illinois
City
area
might
be
better
than
someone
who
lives
in
outskirts
of
the
city.
But
this
person
who
lives
an
outer
skirt
of
the
city
he
or
she
will
get
more
opportunities.
J
So
I'd
like
to
come
in
there
in
connection
with
the
work
that
we've
carried
on
from
the
kickstarts
game.
Are
you
familiar
with
the
Kickstart
scheme
that
we
ran
nationally,
where
it
was
six
months
paid
employment
for
the
age
18
to
24.?
Chris
mentioned
another
part
about
the
youth,
employability,
coaches?
So
that's
the
team.
That's
fully
resourced,
working
with
our
most
vulnerable
furthest
away
from
the
labor
market.
J
In
connection
with
work,
following
on
from
the
Kickstart
scheme
to
exactly
work
on
what
you've
just
brought
up
there,
the
point
that
you've
worked
there
we
have
continued
to
work
with
those
employers
for
those
maybe
disadvantage.
Less
skills
are
not
given
the
opportunities
to
bring
those
employers
still
into
our
job
centers,
to
ensure
that
everybody
is
getting
those
equal
opportunities.
I
can
also
say
as
well,
because
I
was
based
in
that
job
center.
J
Up
until
three
months
ago,
at
Southern
house,
the
clothes
working
that's
gone
on
in
that
area
between
employers,
partners
and
DWP
of
Southern
house
leads.
Looking
at
as
you
suggested,
they're.
The
LS7
postcode
is
to
more
that
we
can
do.
We
are
so
open
at
the
moment
to
engage
age
with
anybody
who
is
wanting
to
engage
with
us
to
fill
any
gaps.
Chris
mentioned
the
flexible
support
fund.
D
Sure
I
wasn't
referring
to
the
labor
market,
but,
however,
what
I
was
referring
to
someone
who
might
be
studying
in
in
league
university
and
and
unfortunately,
they
live
in
an
area
where
they're
looking
for
a
part-time
job
and
they
will
never
get
the
same
opportunity
as
someone
who
lives
in
outskirts
of
the
city
and
now
I
am
not
bringing
the
race
into
it.
I'm
just
saying
the
postcode:
now
the
postcode
could
be
someone
who
lives
in
Leeds
and
I'm,
keep
saying
it.
D
It
could
be
Belial,
it
could
be
Middleton,
it
could
be
seacroft,
it
could
be
gifted,
it
could
be
high
heels,
it
could
be
Berman
off,
it
could
be
armley,
it
could
be
Bromley,
it
could
be
stunningly
and
these
are
and
could
be,
Chapel
down.
These
are
the
areas
we
want
to
go.
We
should
be
concentrating,
and
these
are
the
areas
our
young
people
are
not
getting
the
same
service
as
people
who
live
in
outskirts
of
the
city
and
that's
something.
D
It
really
hurts
me
and
I'm
not
talking
about
the
minority
groups
I'm
talking
about
our
white
working-class
people
as
well,
not
getting
the
same
opportunity
just
because
they
live
in
certain
areas
and
that
that's
the
problem
that
we
need
to
fix
and
and
talking
about
the
slave,
the
the
the
labor
market
of
things.
Now,
let
me
just
say
it:
the
Eastern
Europeans
have
been
used
in
agency
work,
which
is
absolutely
it's.
Okay,
it's
a
test.
D
D
I
mean
I
think
we
need
to
take
things
really
seriously
and
and
and
work
with
those
employees
that
are
not
working
with
us
at
the
moment
and
they
are
not
delivering
the
service,
including
the
city
center
retail
Market
I
mean
someone
who
might
who
came
from
a
wealthy
part
of
the
country.
He
or
she
might
probably
will
get
the
job
compared
to
someone
who
came
from
an
inner
share.
D
It
is
a
inner
city
areas
of
Elsewhere
in
a
they're
in
the
same
course
in
the
University
he
or
she
will
not
get
the
same
opportunity
in
a
retail
area
as
well,
and
they
will
be
forced
to
go
into
work
in
a
warehouse
with
the
agency
work
and
by
the
time
they
will
finish
a
12-hour
shift,
they'll
be
knackered,
and-
and
how
do
you
expect
them
to
study,
then
on
the
same
note,
rather
than
having
a
job
where
they
can
be
relaxed
and
feel
more
comfortable
and
then
they
can
carry
on?
D
J
Think
to
be
fair,
it's
it's
not
a
necessarily
one
for
DWP
to
answer
to
the
employers
that
yeah
the
job
center,
but
the
job
center.
The
employees
that
we
engage
with
are
the
customers
who
are
on
Universal
Credit,
so
I
think
if
there
are
postcode
areas
that
are
at
a
disadvantage
of
our
own
Universal
Credit,
then
there's
things
that
we
can
do
if
they're,
not
on
Universal
Credit.
Unfortunately,
I
can't
influence
that
employer
are.
Are
you
concerns
that
you've
raised
there
coming
from.
A
Bringing
Lee
and
his
team
are
you
noticing
any
of
evidence
of
that
at
the
hubs
that
we've
got,
that
you
can
give
us
any
further
information
to
he's
a
reassurer
or
to
back
up
what
councilor
actor
is
saying.
H
Yeah
thanks
cancer,
Anderson
I
think
you
know
in
the
inner
city
areas
we
do
get
more
people
with
more
complex
support,
needs
I
suppose
so
in
the
community
hubs.
For
example,
we've
got
the
job
shop,
employment
support
so
rather
than
just
people
dropping
in
and
getting
that
support.
Now,
we've
just
got
a
contract
in
place,
that's
esif
funded
and
we
can.
We
can
provide
intensive
caseloaded
support
to
people
with
multiple
barriers
to
employment.
H
We
get
a
lot
of
those
customers
and
that
cohort
accessing
Inner,
City,
Sites,
so
I
would
say.
Indicatively
I
can
see.
I
can
see
where
you
you're.
Coming
from
with
your
points,
I,
don't
think,
there's
anything
you
can
do
in
terms
of
sort
of
waving
the
magic
wander
it.
You
know
we
can
do
always
do
more.
We
can
work
in
Partnership.
H
We
can
collaborate
more
encourage
people
to
access
the
right
Services,
but
yeah
I
think
you
know
you
do
tend
to
get
a
sort
of
more
of
a
layer
of
complexity
in
the
Inner
City
Sites
I
agree
with
what
you're
saying
there.
A
I
I
mean
I
think
some
of
the
issues
that
counteractile
has
raised
the
most
systematic
and
the
infrastructure
issues.
Are
they
the
catastrophone
Finish
readers?
We've
talked
about
around
specifically
around
the
short-term
cost
to
live
in
issues
which
ain't
going
to
address.
That
I
mean
we
can
certainly
take
it
away
and
pick
it
up
with
employment
skills.
Colleagues,
yeah
yeah,
you
know
because
that
it
it
sits
more
readily
with
them
from
a
leadership.
B
I
mean
because
the
the
neighborhood
Improvement
board
is
sort
of
focusing
upon
some
of
the
most
deprived
areas
in
the
city,
where
those
issues
that
Council
actors
shared
with
us
would
be
most
acute,
I
think
quite
clearly.
The
neighborhood
Improvement
board
could
play
a
role
in
that
and
bring
in
relevant
Partners
together
in
terms
to
see
what
more
we
could
do
linking
into
what
Lee's
already
referenced
in
terms
of
what's
already
been
done
in
employment
skills
and
their
sort
of
improvement
agenda,
there.
I
D
And
I
and
I
really
appreciate
that
now
we
are
taking
this
seriously
when
we
talk
about
the
most
deprived
areas.
You
know
one
thing
I
want
to
see
by
end
of
my
political
career.
These
most
deprived
areas
should
turn
into
positive
and
and
the
Next
Generation
should
be
given
the
opportunity.
Now,
we've
been
hearing
this
for
the
last
50
years
or
so
these
are
the
deprived
areas.
Why
are
these
of
the
deprived
areas?
D
Because
we
have
not
educated,
we
have
not
given
them
the
same
opportunity
and
they
are
where
they
are
where
they
work
50
years
ago.
So
I
think
is
we
we
could
move
on
from
there
and
give
those
new
Young
Generation
the
opportunity
to
have
a
successful
life
ahead
of
them,
so
they
don't
need
to
use
their
begging
ball
all
the
time
for
fundings
and
that's
something
that
we
need
to
learn
on
a
positive
note,
so
I
mean,
as
I
said
earlier
on,
there
are
certain
areas,
and
there
are
there
are
there?
D
Are
there
are
communities
out
there?
I
do
really
feel
passionate
about
them.
Those
people
should
be
given
the
same
opportunity
as
those
people
who
are
living
in
an
area
which
is
leafy
suburbs
of
the
city,
yeah.
A
I
E
Thanks
chair
yeah,
my
question
is
kind
of
Going
Back
to
Basics
around
food
insecurity,
I'm
I'm
a
bit
concerned
that
we're
still
quite
prescriptive
in
our
offer
of
food
of
food
support
in
the
city,
in
that
a
lot
of
our
services
are
geared
towards
signposting
people
to
food
banks,
which
depends
which
depends
on
a
lot
of
kind
of
non-perishable
stock.
E
E
They
don't
eat
the
tins
of
tuna,
so
I'm
just
concerned
that
we're
still
quite
prescriptive
on
that
on
that
side
of
things
and
how
we
can
work
towards
being
a
bit
more
individualized
for
the
help
that
people
actually
need
and
then
seconds
on
that
I.
Just
wonder
about
the
about
the
warm
spaces.
Whether
or
not
is
this
being
funded
centrally
or
are
we
relying
on
third
sector
organizations
to
fill
in
those
gaps?
And
a
note
in
that
that
were
mentioning
that
our
our
hubs
are
a
place
that
will
be
warm
places.
E
So
in
that
are
we
offering
extra
I
mean,
for
example,
I
know
when
my
armley
Hub
is
open,
but
is
that
going
to
be
a
place
where
people
can
be
signposted
for
warm
food
and
drinks
as
well
or
are
we
just
saying
it's
an
open
space
for
people
to
go
and
sit
and
read
the
paper
and
read
books
and
things
like
that?
Thank
you.
H
I
Yeah,
just
on
the
food
I
recognize
exactly
what
you
say:
I
mean
the
food,
the
food
strategy
in
the
city.
Certainly
the
food
insecurity
work
is
very
much
to
talk
about
food
ladder,
whereas
light
at
the
bottom.
It
is
the
sort
of
emergency
support
the
food
parcel
Etc,
like
you
say,
but
I,
think
within
the
city.
Our
work
at
the
moment
is
about
developing
and
looking
to
develop
different
offers
sort
of
stuff
around
like
sort
of
food,
pantries
and
Community
shops,
and
things
like
that.
I
Where
people
for
it,
they
may
have
to
pay
a
small
amount,
but
they
can
go
and
they
can
get.
You
know
that
it's
almost
like
the
food
that
they
they
need.
A
number
of
third
sector
agencies
run
it
where
they
produce
sort
of
menus,
and
you
you
pay
a
certain
amount
each
week,
so
top
five
to
ten
pound
a
week
and
you'll
get
like
the
number
of
meals
for
the
week
and
you'll
get
all
the
ingredients
for
for
those
things.
I
So,
there's
definitely
a
that's
the
strategy
to
move
people
off
that
sort
of
dependence
in
terms
of
the
sort
of
food
Parcels
which
we
found
during
covid
with
you
know
they
are
standard
and
they
don't
meet
everybody's
needs.
Obviously
we
put
we
do
support
like
the
sort
of
cultural
food
offer
as
well.
So
there's
diversity
in
that,
but
yeah.
It's
definitely
something
that
we
are
as
a
city
Keen
to
work
on
and
develop
different
offers
so
that
there
isn't
just
that
dependency
and
people
have
my
choice
over
what
they
can.
I
And
the
one
place
is
one
yeah:
the
offer
is
more
than
just
it
being
a
space,
for
example,
so
certainly
the
hubs
and
libraries
they
won't
offer
food,
but
they'll
offer
drinks
so
hot
drinks
and
things
like
that
there'll
be
Refreshments
they're,
putting
on
extra
activities
as
well
within
within
the
hubs
and
libraries
and
certainly
in
the
third
sector.
You
know
the
partners
there
they'll
offer
us
or
some
will
offer
food,
it's
very
much
what
they
want
to
offer
and
going
forward
and
the
map
when
they
get
that.
I
So,
when
the
maps
live,
you'll
be
able
to
click
on
you'll,
be
able
to
search
by
your
postcode
click
on
the
places
and
it'll
tell
you
what's
on
offer
at
those
places
and
and
their
opening
hours
and
things
like
that
in
terms
of
funding,
we're
hoping
to
provide
some
funding
using
things
like
household
support
fund
and
there's
potentially
money
coming
from
the
mayor
to
provide
some
funding
to
support
that,
and
that's
something
other
than
that.
Hopefully,
if
that's
confirmed
over
the
next
few
weeks,
we'll
put
that
in
in
place
room.
H
Yeah
I
was
just
wanted
to
add
to
what
Lee
said:
there's
a
bit
of
linkage
to
the
the
local
welfare
support
scheme
review
paper
that
we're
going
to
discuss
next
as
well
and
I.
Think
in
terms
of
that
that
food
off
with
the
specific
requirements
and
somebody
needs
to
access
and
that
support
through
local
welfare
support
scheme,
and
we
can
offer
Supermarket
vouchers,
and
so,
if
there's
certain
nutritional
requirement-
or
you
know,
there's
Health
needs
or
something
like
that
needs
to
be
adhered
to.
We
can
offer
that
so
they
can
just
choose
for
themselves.
H
We've
also
just
trialed
a
cash
Grant
scheme
and
the
idea
behind
that
is
around
choice
and
dignity.
So
we're
not
being
too
prescriptive
with
people
actually
saying.
If
you
need
that
support
here's
an
award
and
you
can
use
that
on
what
you
want
and
the
outcomes
of
that
that
pilot
have
been
really
really
successful.
So
that's
something
that
we
wanted
to
try
to
embed
longer
term
and
then
just
to
add
to
the
warm
spaces
comments
that
Lee
made.
We've
just
commissioned.
H
Zero
waste
leads,
and
you
might
have
seen
last
week,
it
launched
last
Monday
they're
doing
a
winter
coat
donation
scheme.
But
we've
asked
them
to
do
hats,
gloves
and
scarves
as
well.
So
we're
calling
that
warm
packs
really
and
we're
going
to
link
that
to
the
warm
spaces
as
well,
so
we'll
keep
adding
so
that
warm
spaces
offer
as
much
as
we
can.
E
I
can't
see
with
life
thanks,
chair
yeah,
thank
you
and
I
do
realize
that
there
is
an
overlap,
because
I
have
got
some
other
comments
on
the
on
the
welfare
paper
as
well,
but
and
I
am
aware
of
of
the
food
of
the
food
store
schemes,
but
I
think
that
comes
back
to
my
point
that
that
again
it's
all
non-perishables,
there's
no
fresh
food
in
that
and
we're
looking
at
people
who
maybe
don't
have
facilities.
They
don't
have
the
electric
to
cook
those
meals.
They
don't
have
the
facilities.
E
Drawing
on
on
my
experience
in
army
with
a
real
junk
food
project,
If
I
Was
preparing
food
for
people,
it
wasn't
a
case
of
just
choosing
food
from
the
shelves.
I
first
had
to
ask
them:
what
have
you
got
at
home?
Have
you
got
a
kettle?
Have
you
got
a
microwave?
E
H
Yeah,
no,
no
I,
totally
totally
agree
with
you,
but
I.
Think
that's
the
thing
with
the
local
welfare
support
scheme.
Is
it's
multifaceted,
so
it
somebody
comes
with
all
of
those
needs.
We
can
offer
food,
we
can
offer
fuel.
Hopefully
we
can
offer
cash
grants
in
the
future.
We
can
offer
the
supermarket
voucher,
so
we
can
cater
for
all
of
those
needs.
H
So
if
they
haven't
got
electricity
we
can
give
them
a
fuel
voucher,
so
they
can
get
the
electricity
on
and
we
can
give
them
a
food
parcel
or
we
can
give
them
a
cash
Grant
so
that
they
can
go
and
get
the
food
done.
They
can
obviously
they
can
cook
it
and
they
can
have
the
electricity
on
as
well
foreign.
M
Thank
you
chair
just
on
the
the
food
issue.
I
do
agree
that
we
need
to
build
up
resilience,
not
Reliance
and
I.
M
Do
think
that
it's
a
multi-faceted
approach
that
we
need
to
do
so
I'm
comforted
that
we
are
offering
that
we're
at
least
starting
to
offer
that
but
I
do
think
that
we
need
to
remember
that
these
people
have
to
be
treated
with
dignity
as
well,
and
we
can't
just
send
them
to
a
food
bank
who
may
or
may
not
have
food
stocks
in
place
depending
on
what
donations
they've
received
themselves.
So
I
do
think
we
need
to
be
very
mindful
of
that.
M
M
We've
got
youth
employability,
coaches
and
we
appear
from
what
I've
heard
to
have
a
full
complement
of
Staff
working
in
the
in
the
job
center
sector.
So
is
there
any
scope
to
have
these
employability,
coaches
working
within
and
embedded
within
our
high
schools,
to
try
and
guide
our
young
people
from
as
early
an
age
as
is
possible
and
practical
so
that
we
can
actually
show
them
what
they
you
know?
M
If
you,
if
you
do
this,
you
can
get
that
and
try
and
guide
them
at
a
very
early
age,
because
everything
I'm
hearing
is
reliant
on
the
person
coming
to
a
point
and
I
think
we're
that's
too
late,
I
think
for
a
lot
of
our
young
people,
that's
already
too
late.
M
We
need
to
start
guiding
them
at
a
much
earlier
age
and
showing
them
the
right
way
at
a
much
earlier
age
and
you're
embedding
what
they
need
to
do
so
that
they
can
actually
Thrive.
Because,
as
things
stand,
you
know
they
get
to
16
and
may
or
may
not
stay
in
education
if
they
can
get
an
apprenticeship,
they
won't.
M
Although
I
know
that
they
are
supposed
to
stay
16
to
18
really,
but
you
know
we
are
in
danger
of
losing
the
entire
generation.
If
we
don't
act
now,
Rebecca.
J
B
Thank
you
Joe.
It
was
just
coming
back
to
council's
point,
I
mean
he
has
an
army
of
a
Workforce
in
his
postcodes
and
that's
not
what
I
see
when
I
go
out
into
the
into
the
town,
because
I
see
no.
This
is
before
I
even
get
in
every
shop.
We
are
hiring
the
range
of
Furniture,
Land,
British
gas
or
car
tech
call
this
morning
because
there's
not
enough
staff.
So
there's
two
things
going
wrong
here:
Council
act
has
got
the
workforce
in
LS7.
B
J
I
think,
from
my
point
of
view,
just
what
I
thought
I
mentioned
earlier
on:
if
they
are
Universal
Credit
customers,
we
are
engaging.
We've
got
a
massive
work
fast.
Sorry,
a
massive
employer
base,
for
example,
at
this
two
retails
that
I
won't
mention,
but
there's
two
retails
that
I've
personally
signed
up
to
work
specifically
with
some
of
the
areas
that
you
mentioned.
The
postcodes
that
you
mentioned
I
can
only
comment
on
Universal
Credit
customers
in
that
age
bracket.
J
So,
where
I
have
got
those
customers
across
Leeds
who
are
engaging
with
us
who
are
wanting
that
employment
opportunities,
we
have
got
those
employment
opportunities,
so
I
guess
the
question
is:
are
we
engaging
with
them?
Are
they
engaging
with
us?
Are
we
doing
it
in
the
correct?
Are
we
meeting
their
needs,
but
the
employers?
Are
there
we're
trying
to
bridge
that?
But
it
is
only
for
Universal,
Credit
customers
and
when
I
mentioned
earlier
on,
regarding
the
funding.
That's
if
the
employer
is
there
and
the
customer
is
there,
but
there's
a
skills
Gap.
J
J
Particularly
again,
if
there's
any
particular
customers
or
anybody,
we
Refreshers
because
there's
sorry
our
citizens
that
are
still
going
to
get
employment
of
our
Universal
Credit.
You
can
personally
email
me
for
me
to
ensure
that
they're,
married
or
with
the
employee
database
and
opportunity
to
look
up.
G
Thank
you
thank
you,
chair
and
thank
you
for
the
report.
They're
so
I
was
I
was
unemployed
for
a
fair
whack
a
time
just
over
10
years
ago,
when
the
first
well,
when
the
2008
crash
happened
so
I'm
well
aware
of
what
barriers
people
have
to
access
services,
and
one
of
them
is
that
buses
are
not
reliable
and
they're
expensive.
So
when
I
was
at
the
time
it
was
the
obviously
this
way
I
went
and
I
was
acclaiming.
G
I
was
living
in
armley
and
I
was
I,
was
signing
on
at
the
the
Park
Park
Lane
Park
Place
I
had
to
walk
through
the
snow
to
sign
on
because
I
couldn't
afford
a
bus,
so
I'm
concerned
about
those
them
residents
in
the
east
of
Leeds.
The.
G
It's
you
know
like
you've,
got
to
you've,
got
to
just
trapes,
traips
and
traits,
and
it's
it's
demeaning,
and
it's
depressing
so
when
you're
talking
about
local
deployment,
what
what
are
the
specific
triggers
to
make
sure
that
that
deployment
is
happening?
Is
it
about
the
volume?
Is
it
about
the
the
volume
of
people
who
were
who
were
claiming?
And
how
is
it
that
you
you
work
out
where
they're
deployed
to
within
communities,
because
you
were
talking
earlier
about
local
deployment,
I
think
I
think.
G
Secondly,
in
terms
of
the
the
food
pantry
stuff,
we've
got
a
food
pantry
running
from
Little
London,
Community
Center
on
a
Friday
and
the
reason
it's
on
a
Friday
is
because
it's
the
only
time
that
we're
able
to
get
any
booking
in
the
the
community
center
is
entirely
booked
up
all
the
time.
So
it's
not
it's
not
possible
for
the
local
community
and
little
London
to
support
their
own
residence
because
there's
nowhere
within
little
London
to
operate
from
so.
G
What
what
can
we
do
to
increase
capacity
in
the
infrastructure
available
in
areas
where
I
mean
little
London?
Isn't
a
priority
area?
I
understand
that
you're
doing
a
lot
in
priority
areas,
but
in
little
London
there
is
there's,
there's
a
lot
of
need
there
and
we
just
don't
have
the
capacity
in
order
to
deliver
through
volunteering,
what
people
need
within
little
London,
so
them
too
thanks.
We.
K
Hi
there
I
will
answer
that
one.
So
we're
constantly
reviewing
deployment,
as
as
you
would
imagine,
and
in
terms
of
you
know-
customers
traveling,
you
know
to
job
centers.
What
we
try
and
do
is
we
try
and
ensure
that
we're
you
know
pointing
customers
to
the
nearest.
You
know
job
center.
Obviously,
obviously
we
would
try
and
do
that
you
know
we
don't
want
customers
to
have
to
travel
further
than
they
would
would
need.
So
we
do
have
different
options.
You
know
for
appointments,
so
we
have.
K
You
know
a
blended
approach
where
we
can
use
face-to-face
phone
or
you
know
messaging
customers
through
journals,
as
well.
I
mean
the
last
thing
we
want
to
do
is
put
anyone
into
you
know
any
final
financial
hardship
through
attending
a
job
center.
So
we
do
have
other
options
available.
We
can
use
there
I
think.
The
other
point
is
the
flexible
support
fund.
If
we
are
asking
customers
to
come
into,
you
know
job
centers
for
any
additional
support,
then
we
will
pay
bus
fares
for
that
additional
support.
K
G
Sorry,
sorry,
so
so
the
specific
local
deployment,
how
many,
how
many
interventions
have
been
made,
where,
where
advisors
are
going
into
local
communities,
how
many
are
active
now
and
what
is
the
trigger
for
that
to
happen?.
J
Yeah,
that's
the
social
justice
team.
I
think
that
you're,
referring
to
so
currently
at
the
moment,
there's
eight
work
coaches
deployed
within
the
social
justice
team,
covering
the
whole
of
the
Leeds
setting.
So
that
is
where
we'll
be
meeting
the
needs
of
our
most
vulnerable
furthest
away.
It
is
labor
market.
So
it's
about
removing
those
barriers
working
in
community
and
partner
settings
to
remove
those
barriers
to
get
them
closer
to
the
labor
market.
J
If
I
think
the
the
question
that
you're
asking
the
confirmation
that
you
want
is
if
there
are
customers
that
are
presenting
who
are
struggling
to
engage
in
a
job
center
environment
and
would
benefit
from
a
community
setting
if
they
meet
that
criteria
of
the
social
justice
and
the
need
was
that
we
needed
to
Resource
more
in
there.
That
is
continually
reviewed
as
well.
I,
don't
want
to
go
out
with
figures,
because
it
wouldn't
be
fine.
It
wouldn't
be
accurate.
J
I'm
happy
to
go
into
it
now,
but
if
you'd
like
us
to
have
a
separate
conversation
about
it,
we
can
do
because
it's
quite
a
successful
model.
That's
been
working
in
Leeds
for
seven
years,
so
I'm
happy
to
go
as
you.
Okay,.
A
N
I've
got
a
set
of
queries
which
different
people
might
want
to
pick
off.
The
first
one
was
just
around
so
with
the
best
will
in
the
world
the
the
systems
that
we
Implement
will
only
go
so
far
in
supporting
the
the
flourishing
or
at
least
survival
of
our
communities,
and
so
we
need
I
mean
others
have
kind
of
touched
on
this
already,
but
we
need
to
look
absolutely
to
building
up
mutualism
and
resilience
within
our
communities.
So
I
think
I
had
one
query,
particularly
which
was
obviously
the
covert.
N
Lockdowns
were
a
really
interesting
crisis
experience,
and
although
it's
it's
a
very
different
crisis
to
the
crisis,
we're
in
now
I
think
yeah.
There
must
have
been
learning
there
from
the
looking
at
the
kind
of
remarkable
upsurge
in
I.
Suppose
people
just
looking
out
for
one
another
people
being
yeah
people
being
Mutual
in
our
communities.
I
think
something
that
strikes
me
at
the
moment.
Is
you
know
we
have
the
benefit
that
during
during
lockdown
most
people,
most
people
weren't
working.
N
So
people
had
time
for
one
that
it'd
be
interesting
to
look
at
campaigns
and
communication
around
how
we
could
enable
communities
to
think
about
how
a
wide
a
wide
number
of
people
in
our
communities
a
wide
number
of
citizens,
taking
even
a
small
amount
of
time
to
take
steps,
can
kind
of
let
lever
in
real
change,
so
something
about
mutualism,
then
and
and
how
we're
best
Levering
that
into
place.
N
My
other
query
was
just
around
private
rental
rents
at
the
moment,
so
that
that's
something
that's
really
struck
me
I'm
sure
my
colleagues
as
well,
like
private
rental,
has
just
massively
gone
up
in
the
last
year
or
two
and
I'm
just
interested
to
know
what
we
can
do
about
that.
It
might
well
be
on
beyond
the
scope
of
this
scrutiny
board,
but
you
know
looking
even
at
rent
controls
or
whatever
I
just
don't
know
what
we
can
do,
but
I'd
be
interested
to
hear
more.
N
And
finally,
this
was
specifically
a
query
for
money,
buddies
and
who
appreciate,
aren't
I,
think
aren't
here
and
related
organizations
I'm
just
really
struck
by
the
are
the
real
dislocation
between
this
and
they're.
Doing
really.
Really
good
work,
but
I'm
also
struck
that
there's
a
whole
load
of
people,
particularly
as
I,
see
it
in
kind
of
new
migrant
communities
who
are
really
dislocated
from
that
work
and
and
kind
of
really
and
and
the
the
I
think
the
Spheres
in
which
that
work
operates.
N
I'm
interested
to
know
how
that
work
could
be
extended
into
those
communities
and
I'm,
particularly
interested
in
the
idea
of
cascading
knowledge
around
or
or
ideas
around
budgeting
Etc
into
not
just
not
just
the
third
sector
like
the
third
sector
is
fine,
but
a
wide
range
of
people
don't
engage
with
the
third
sector,
I'm
interested
in
those
Extra
Spaces
like
but
like
it
sounds
yeah
like
barber
shops,
hairdressers,
places
of
Faith
where
communities
really
are
gathering
and
how
we
can
best
get
information
through
those
channels
around
budgeting
Etc.
N
I
And
certainly
on
the
mutualism,
that's
something
we've
had
a
conversation
with
third
sector
colleagues
around
about
trying
to
build
that
in,
and
certainly
something
that
we're
keen
to
do
through
the
warm
spaces
actually
and
looking
at
volunteers.
So
the
third
sector
are
very
keen
to
to
look
at.
Not
only
you
know
in
terms
of
what
volunteers
can
come
and
help
at
third
doctor,
but
actually
bring
some
of
their
skills
and
experience
to
provide
for
people
who
were
there
as
well.
So
that's
that
is
an
art.
I
It's
a
live
conversation
at
the
moment
and
it's
going
on
so
happy
to
to
to
to
bring
stuff
back
on
on
that,
because
it's
definitely
something
third
sector,
a
very
keen
and,
as
you
say,
coming
out
of
covert.
It
was
a
key
lesson
lesson
learned
so
on
that
private
rented
I
hand
on
how
James
might
be
able
to
come
in
on
that
one.
A
Down
in
a
minute,
she's
never
had
a
quiet
change
now,
I
think
things
are
about
to
heat
up
for
them
and
move
on
to
the
next,
the
next
section,
but
we'll
also
as
well
follow
up
with
money
Buddies
the
questions
that
you
raised
to
try
and
get
answers
on
them.
James.
Do
you
want
to
come
back
on
the
private
rented
sector
yeah.
B
Thank
you
Chet.
Whilst
the
luck
Authority
does
have
a
role
to
play
in
regulating
the
private
rental
sector,
we
don't
have
any
influencer
control
over
the
market
rents.
They
are
sort
of
influenced
by
the
market
out
there.
B
Our
regulatory
functions
are
more
about
the
condition
of
the
the
properties
and
what
enforcement
action
we
can
take
where
they
are
inappropriate
in
terms
of
looking
standards.
You
also
referenced
migrant
communities,
which
clearly
is
always
a
significant
issue
for
a
city
like
Leeds.
B
It's
useful
that
there's
a
report
to
Executive
Board
this
Wednesday,
which
is
a
migration
up
there,
which
you
might
find
helpful
that
runs
through
a
whole
range
of
different
sort
of
migration,
related
issues
and
all
the
support
that
we're
providing
to
those
communities
in
the
city.
So
just
refer
you
to
that
for
more
information.
Okay,.
N
And
then
I
want
to
move
on
to
because
let's
come
back
on
one
small
Point,
yeah
yeah
just
going
back
to
Lee,
so
the
third
sex
is
fantastic.
I've
worked
in
the
third
sector,
myself
I
think
it's
really
easy
to
overlook
the
fact
that
I
would
say:
90
plus
percent
of
the
of
of
this,
of
the
City
Community.
F
Thank
you,
chair
just
Lee
on
the
warm
places.
I
know
you
said:
there's
a
map
going
to
be
coming
soon.
My
question:
when
will
it
be
gone,
live
and
what's
the
time
scale
I
want
that
one
because
a
lot
of
residents
you
know
a
lot
of
other
when
we're
out
on
the
streets
talking
to
Residents.
They
do
want
to
know
when
that's
going
to
go,
live
so
Winter's
already
here,
I
mean
this
morning.
Look
I've
got
a
jumper
on
as
well,
so
you
can
feel
that
Winter's
coming.
F
So
it's
certainly
wants
to
know
when
these
the
map
is
going
to
come
alive.
Second,
question
on
the
households
bottle
fund
we've
funded
quite
a
few
organizations
within
the
localities.
My
question
is:
how
are
those
organizations
are
promoting
and
advertising
those
services
and
that
they
can
access
people
low
income
and
when
we
say
low
income,
does
that
include
people,
pension
credit
as
well.
I
Yeah,
just
on
the
warm
spaces,
the
aim
is
to
go
live
with
the
map
tomorrow.
So
that's
what
we're
working
on,
hopefully,
fingers
crossed
so
that'll
just
cover
the
first.
I
The
map
will
just
go,
live
with
the
councils
hubs
and
libraries
to
start
with,
but
the
web
pages
will
enable
other
organizations
to
apply
to
go
on
the
map,
so
there'll
be
a
form
for
them
to
fill
in
with
their
informational
opening
hours
and
what
their
offer
is,
and
things
like
that
and
the
minute
that
that's
sort
of
validated
there's
a
little
bit
of
a
validation
process
to
go
through
once
that's
done
and
their
their
information
will
be
put
on
we'll
go
on
to
the
map
as
well.
I
So
the
aim
is
hopefully
relatively
quickly
that
will
that
Maple
burgeon
out
into
having
not
just
Council
facilities,
we're
working
with
contraction,
leads
Forum,
Central,
Food,
Aid,
Network
and
their
faith
sector
as
well.
I
So
hopefully,
we'll
promote
that
as
soon
as
that
goes
live
tomorrow,
that'll
be
promoted
across
all
of
those
organized
that
does
infrastructure
organizations
so
that
they
can
get
in
touch
with
their
members
and
things
like
that
to
get
that
up
so,
hopefully,
tomorrow
it'll
be
live,
but
it'll
grow
from
from
there
I
mean
in
terms
of
the
the
second
point
about
third
sector
organizations,
and
you
know
how
do
we
promote
what
we
do?
I
think
that
goes
back
to
what
we're
talking
about
before
we
are.
I
One
of
the
lessons
learned
from
covid
is
that
we're
we
were
very
good
at
offering
immediate
support,
but
it's
then,
how
do
we?
How
do
third
sector
organization
signed?
Post-Effectively
into
other
into
the
right
place
to
get
support,
so
that's
something
that
we're
definitely
working
on
in
terms
of
that
local
welfare,
Support,
Review
and
and
the
cost
of
living
breakthrough
that
whole
thing
about
integrated
information,
advice
and
guidance.
I
The
aim
of
that
is
to
make
sure
that
what
is
off
what
is
on
offer
in
the
city
and
the
support
is
available
in
the
city
is
easy
to
access,
no
matter
where
people
go
to
to
get
it.
So
hopefully
you
know
over
the
next
few
months.
That
will
be
better,
but
we
do
have
there's
quite
a
lot.
There
is
a
lot
of
knowledge
about
things
like
money,
information
center
and
the
what
the
advice
agencies
can
offer
and
what
the
council
can
offer
and
other
other
people
like
that
already
in
our
third
sector.
I
A
C
Good
morning,
so
I
think
the
report
kind
of
describes
quite
in
a
lot
of
detail,
just
kind
of
how
difficult
things
are
at
the
moment.
So
I
wasn't
really
planning
to
to
kind
of
go
over
that
again.
You've
got
the
information
there.
C
I
can
perhaps
do
a
bit
of
an
update
on
the
capacity
side,
which
is
you
know,
that's
that's
the
area
we
we
always
kind
of
struggle
with
so
through
the
leads
advice
service
contract,
so
our
citizens
advice,
leads
chapeltown
citizens,
advice,
investities
communities,
continuing
to
deliver
that
service
at
venues
across
the
city
as
well
as
face-to-face
telephone
on
online-
and
you
know
our
post-pandemic
you
know
face
to
face-
has
opened
up
again.
C
Everything
is
is
kind
of
returning
to
to
those
those
previous
Arrangements
other
funding
that
comes
through
so
debt
advice
and
leads
is
really
funded
through
the
money
and
pension
service.
It's
national
funding.
C
Unfortunately,
that's
been
through
a
bit
of
a
disaster.
Frankly,
over
the
past
year,
when
a
procurement
exercise
was
started
last
year,
which
then
had
to
be
abandoned.
Basically
that
caused
such
confusion
in
the
sector.
A
lot
of
debt
advisors
left,
we've
been
working
since
then.
We've
had
to
recruit
people
on
short-term
contracts
take
on
people's
trainees.
It
has
meant
a
reduction
in
capacity
in
in
Leeds.
As
a
result
it
so
debt
advice
has
actually
taken
a
bit
of
a
hit,
which
is
nothing
to
do
with
less
demand.
C
It's
entirely
to
do
with
less
capacity
being
available.
We've
now
heard
that
that
current
funding
is
going
to
be
extended
through
to
March
2024,
and
there
will
be
another
procurement
exercise
next
year.
So
we'll
wait
to
see
what
that
brings.
C
It
helps
claim
service
which,
through
which
we
deliver
the
national
help
to
claim
telephone
and
Digital
support
for
Universal
Credit
claimants
has
also
been
extended
for
another
year,
which
is
which
is
very
good
news.
C
So,
along
with
our
partners,
you
know
we're
doing
what
we
can
to
try
and
bring
in
other
resources
as
well
through
other
grant
funding.
One
of
the
one
of
the
positive
things
that's
happened
over
the
last
few
years
is
that
we
have
a
partnership
with
Northern
power
grid
they've
been
appointing
us
to
deliver
energy
affordability
advice
there
for
a
while
over
the
last
year,
they've
increased
that.
So
we
now
have
a
free
phone
Advice
Line
that
actually
covers
West
Yorkshire,
focusing
on
energy
affordability
advice.
C
We
actually
have
hardship
of
vouchers
that
we're
able
to
distribute
through
that
I
have
to
say
it's
the
first
time
in
my
career,
where
we've
had
to
actually
rely
on
doing
that
to
help
our
clients
think
it's
appalling,
but
I'm
glad
we've
got
some
funding
to
enable
us
to
do
that
and
I'm
given
to
understand
that
that
service
is
going
to
be
in
capacity,
is
going
to
be
increased
and
extended
from
next
year.
Obviously,
at
a
time
when
it's
it's
very
much
needed,
I'll
take
happy.
D
Thank
you,
chair
be
pandemic,
in
fact,
for
the
last
12
years,
what
we
have
seen
here
in
this
city
and
also
nationally
the
people
have
suffered
financially,
but
now
it's
even
worse,
and
if
we
go
back
20
years
ago,
cab
branches
used
to
be
up
and
down
in
the
city
and
many
surgeries.
D
I
remember
those
days,
even
though
cab
used
to
exist
in
Chapel
town,
but
no
far
from
Cab
in
chapeltown,
we
used
to
have
a
low
Center
on
rounded
Road,
but
then
we
never
had
new
migrant
communities
coming
into
the
city,
either
from
the
Eastern
European
Europe
or
from
the
from
the
Africa
or
Afghanistan
or
elsewhere.
D
D
How
can
we
work
with
yourself
as
an
organization
as
a
partner
to
make
sure
when
we
refer
someone
to
to
to
to
your
organization
our
local
constraints
or
the
residents
get
100
Service
and
I
I
did
I
did
ex
sit
at
the
pre-meeting,
where
I
remember
one
particular
family
who
were
going
to
lose
their
house
because
they
could
not
keep
up
with
the
mortgage
payments.
The
local
organization
helped
them
out.
D
Now
the
family
is
living
happily
after
then,
but
there
are
many
families
who
cannot
afford
and
Council
Brooks
highlighted
some
of
the
issues
where
people
could
not
afford
to
to
get
into
the
bus
to
the
city
center
and
then
from
Center
to
Chapel,
town
or
the
taxi.
D
C
We
deliver
the
service
that
we
can
with
the
resources
that
we
have
available,
which
you
know
with
with
the
support
that
comes
from
lead
city,
council,
the
national
funding
that
I've
described
and
other
trust,
funding
and
other
sources,
and
it's
constantly
a
balance
between
how
we
can
be
accessible
to
as
many
people
as
possible,
whilst
also
ensuring
that
we're
reaching
those
who
need
our
help.
Most
of
all,
so
we
do
still
have
face-to-face
sessions
running
in
about
20
venues
across
the
city,
GP
surgeries,
Mental,
Health,
Services,
a
range
of
community
venues.
C
Obviously,
during
the
pandemic,
we
have
seen
a
shift
to
telephone
advice,
and
we
have
actually
seen
that
there
is
now
a
preference
largely
that
people
would
rather
use
telephone
at
least
to
make
that
contact.
I.
Think
some
of
what
our
information
shows
as
well
is
that
I
think
it's
really
important
to
have
those
range
of
options,
so
you've
got
telephone
web
chats
face
to
face.
C
For
example,
we
found
through
web
chat.
That's
that's
a
channel
that
women
are
experiencing
abuse,
find
more
comfortable
to
access
us
through,
rather
than
coming
into
a
face-to-face
session.
So
I
think
it's
important
to
have
different
channels
that
are
accessible
to
different
people
in
different
different
circumstances.
C
D
Would
you
agree
with
me
that
if
the
council
is
part
funding
your
organization,
don't
you
think
our
taxpayer
residents
do
deserve
a
service
which,
during
these
days
where
people
are
living
absolutely
in
a
worry
and
people
are
losing
sleeps,
because
they
cannot
afford
to
pay
the
debts,
what
they
owe
either
it's
a
rent
or
if
it's
a
mortgage
or
if
it's
a
gas
or
electricity
bill
and
and
one
other
point
that
I
made
was
what
who
do
we
as
an
elect
members,
need
to
get
in
touch
within
cab
because
as
an
individual
I,
sometimes
struggled
over
the
years?
D
With
regards
to
the
cab
itself,
where
we
used
to
have
a
really
good
relationship
as
an
elected
members,
in
fact
that
if
I
remember
correctly,
I'm
I
could
have
been
member
of
your
management
committee
once
upon
a
time,
but
but
that
relationship
doesn't
exist
anymore
and
I
understand
the
resources.
But
when
someone
or
a
family
is
going
through
a
hard
time,
don't
they
deserve
a
service
that
you're
providing
foreign.
C
As
I
say,
it
is
constantly
a
balance
between
reaching
as
many
people
as
we
can,
with
the
resources
that
we
have
available
and
I
would
say
we
do.
We
have
also
worked
very
hard
over
the
years
to
bring
in
additional
capacity
through
the
cities
so
like
the
money
and
pension
service
funding
like
the
resource.
That's
come
from
northern
power
grid.
You
know
if
we,
if,
if
we
didn't
put
the
work
into
doing
that,
that
resource
wouldn't
be
coming
into
leads,
so
we
do
try
really
hard
to
increase
the
capacity
I'm.
C
Sorry
if
the
relationship
in
terms
of
information
getting
to
councilors
has
has
not
been
what
you
would
expect
and
I'm
sure
that
I
can
work
with
with
the
officers
to
ensure
that
that
improves
and
we
can,
we
can
provide
the
information
that
you
need
information.
D
Is
the
contact
point
that
I'm
looking
for
where?
If,
for
example,
a
resident
of
ours
comes
to
a
surgery
and
say
I
am
struggling
with
this
particular
problem?
Could
you
please
assist
us
and
then
we
need
to
find
a
person
within
your
department
so
where
we
can
get
in
touch
with
yourself
and
say,
Mr
so
or
Mrs
so-and-so
is
having
difficulties.
Could
you
please
arrange
to
meet
up
with
them
and
a
system?
That's
all
I'm
asking
you
know
you
you're
you're,
just
going
round
and
round
about
the
information
and
the
rest
of
it.
D
While
the
people
are
suffering
out
there,
we
want
to
help
them
and
we
need
a
professional
organization
such
as.
Like
yourself,
simple
question
is:
could
you
please
give
us
the
contact
point
to
all
99
councils
in
this
city?
When
someone
comes
up
to
us,
so
we
can
pass
the
information
to
yourself,
so
our
local
residents
can
get
the
service
what
they
deserve.
A
If
we
can
get
that
because
that's
definitely
a
frustration
I
personally,
when
I'm
trying
to
contact
you
I've
got
to
go
through
Lee
and
ask
Lee
if
he'll
forward
it
on
to
you,
because
there
is
no
direct
way
that
I
can
contact
the
cab.
I
might
have
a
resident
who
is
reluctant
to
contact
the
cab
themselves,
but
I'm
quite
happy
to
take.
Take
the
first
step
and
I've
got
no
direct
contact.
I've
tried
to
get
your
personal
email
address,
but
not
being
too
successful
and
I
understand.
Why
I
understand
why?
A
But
you
know
if
we
had
even
a
generic
address
or
a
generic
telephone
number,
that
we
could
contact
that
you
could
then
triage
out
from
that
point
we
would
accept
that,
because
the
council
have
started
to
give
individual
email
addresses
for
mowing.
A
Refuge
collection,
trees,
Street
cleansing,
we've
got
a
generic
email
address
that
we
can
send
things
through
to.
We
might
have
some
complaints
about
the
way
it
operates
sometimes,
but
it
is
better
than
having
nothing
at
all.
So
on
that
side,
the
other
question
that's
going
to
ask
to
James:
do
we
have
an
SLA
with
the
cab
as
to
what
we
expect
from
them
for
the
money
we
contribute
to
them,
or
did
that
disappear
a
number
of
years
ago,
when
the
contract
was
reduced
in
size.
B
Yeah,
thank
you
chair.
We
have.
We
have
a
very
good
relationship
with
the
with
the
cab
and
Diane's
team
in
terms
of
the
way
that
we
that
we
work
I
think
we
do
have
to
remember
that
they
are
they're,
not
a
council
service.
B
They
are
a
separate,
independent
third
sector
service
that
is
funded
in
a
whole
range
of
ways
of
which
the
council
is
one
of
those
funders,
and
for
that
we
have
an
agreement
in
place
in
terms
of
the
nature
and
the
type
of
services
that
we
that
we
would
want
to
see
delivered
in
in
Leeds.
B
Clearly,
I
can
send
some
issues
and
frustration
from
members,
and
we
will
happily
take
that
away
and
see
how
we
can
respond
to
that,
but
just
to
emphasize
that
there
is
a
really
good
relationship
in
place
between
at
least
city
council
and
the
cab
and
we'll
continue
to
build
on
that.
But.
F
Thank
you
just
following
from
Castle
actor.
My
question
is
regarding
out
to
our
services
for
debt,
advising
you
know
and
say,
for
instance,
if
you're
working
Monday
to
Friday
eight
one,
five
come
back
home.
As
we
said
early
on,
you
see
what
do
you
find
a
bill
back
of
the
door
and
you
get
worried
and
there's
no
advisor
service
after
hours
or
on
the
weekend.
F
What
do
we
have
any
service
for
weekends
and
our
two
hours,
and
also
in
need
to
be
face
to
face
because
a
lot
of
people
not
feeling
really
confident
speaking
on
the
phone
or
being
on
online?
So
it's
really
important
that
we
need
to
have
that
service.
Well,.
C
I
can
only
speak
for
the
services
that
are
within
my
responsibility,
so,
as
we've
said,
money
buddies
and
other
services
are
not
part
of
my
responsibility.
The
advice
that
we
provide
is
is
not
funded
by
Leeds
city
council,
it's
funded
by
the
money
and
pension
Service
that
is
funded
to
be
available,
Monday
to
Friday
nine
to
five.
It
is
available
through
again,
so
we
do
have
email
addresses,
so
people
can
always
contact
us
through
that
and
we
will
respond
next
time.
C
H
I
would
say
that
the
council's
community
Hub
sites
are
open
on
Saturdays,
so
there
is
face-to-face
support
and
provision
available
over
the
weekend
from
our
own
services,
and
some
of
the
partners
will
be
in
those
sites
on
the
weekends
as
well.
Unfortunately,
Sylvia's
not
managed
to
make
it
today,
but
money
bodies.
We've
got
in
in
quite
a
few
of
our
centers
at
the
moment.
I
think
there's
about
20
different
centers
who've
got
money
bodies
in
them,
so
there
is
an
element
of
face-to-face
support
available
over
the
weekends.
F
Richmond
Hill
I
know
the
organization
really
well
and
do
a
fantastic
work
like
the
other
organization
across
the
city
of
Leeds,
and
it's
just
the
out
of
others.
That's
what
I've
been
concerned.
Actually,
so
thank
you
for
assuring
that
we
do
have
that
service
on
on
the
weekends.
What
about
is
there
any
service
on
the
evening
as
well,
for
somebody
who's
working?
What
sort
of
yeah
evenings.
H
I,
don't
want
to
give
you
the
wrong
information,
so
I'd
have
to
go
back
and
chat
with
Sylvia
what
evenings
they've
got
available,
but
I
can
do
that
and
take
that
away
and
bring
that
back.
Thank
you.
L
Thank
you
and
thank
you.
Diane
for
coming
you've
been
giving
a
hard
time
to
be
fair,
perhaps
unfairly
by
Ward
members.
I
just
wanted
to,
or
just
to
go.
Firstly,
I
think
most
of
us
didn't
know
that
there
were
20
Outreach
clinics
still
taking
place.
I
think
it
would
be
nice
if
we
knew
where
they
were.
There
was
always
after
the
closure
of
the
otley
branch,
the
cab.
L
There
was
always
that
the
surgery
at
Westgate
that
the
cab
went
to
I,
don't
know
whether
that
still
continues
and
perhaps
as
a
ward
member
and
my
other
colleagues
would
like
to
know
whether
that's
still
and
the
same
for
other
Ward
members
in
their
areas
where
these
Outreach
clinics
are
taking
place.
L
So
that
would
be
first
thing,
as
councilor
Anderson
has
already
said,
and
and
Council
akhtar,
something
like
a
war,
a
elected
members
at
Leeds
cab,
generic
email
would
help
us
and
that
would
go
into
your
central
pot
and
you'd
be
able
to
then
dish
it
out
at
the
moment.
We
just
don't
know
where
to
go
and
we
go
into
a
a
resource
that
everybody
else
goes
into
and
with
the
best
will
in
the
will
world.
L
I
suspect
some
of
those
inquiries
are
lost
where
it
with
a
dedicated
email
address.
That
would
be
a
bit
more
helpful.
I
did
really
want
to
pick
up
on
paragraph
66
on
page
17,
the
very
first
paragraph
because
with
our
colleagues
from
the
DWP
here,
50
almost
50
of
your
all
benefit
inquiries
is
around
Universal
Credit
and
relates
to
the
initial
claim.
L
C
Yes,
to
be
clear,
that
data
includes
the
help
to
claim
service
which
is
funded
by
the
DWP
specifically
to
help
people
with
their
initial
claim
through
to
receipt
of
the
first
payment.
So
that
is
why
it's
so
high
Leeds
is
one
of
60
offices
in
the
country.
That's
delivering
that
national
service.
So
that's
why
it's
such
a
high
proportion.
L
C
So
all
yes
all
of
that,
so
it
is
it's
about
helping
people
to
get
their
claim
in
and
as
I
say,
to
support
them
to
receipt
of
their
first
payment.
So
if
there
are
difficulties
around
that,
so
if
people
have
got
difficulties
around,
they
haven't
got
adequate
ID.
Although
you
know
there
may
be
particular
evidence
that
they
need
to
supply,
so
we
would
support
them
through
that
process
to
enable
them.
So
it's
not
just
make
your
claim
but
make
sure
that
they're
actually
getting
their
payment.
L
J
But
yes,
but
it's
a
calendar
month
plus
a
week!
So
yes
you're
talking
up
to
five
weeks
for
the
first
payment
to
be
released,
but
there
is
always
the
option
of
claiming
in
advance,
but
that
is
still
available.
But
yeah.
It's
not
my
place
to
comment
on.
H
It
so
I
was
going
to
ask
a
question:
I
just
wanted
to
quickly
come
in
on
the
advice
services
available,
because
the
members
have
been
asking
quite
a
lot
of
questions
on
Where
to
access
that
information
Council
the
last
one.
So
I
was
just
going
to
refer
them
to
the
money
information
center
web
page
because
we
collate
all
of
that
information,
informal
and
formal
advice,
services
in
the
city
and
it's
readily
accessible,
and
it's
got
all
the
current
information
on
that.
On
that
page.
H
A
I
accept
that
you
do
put
this
out
to
us
is
to
maybe
once
every
six
months
reiterate
and
reissue
the
messages
again
or
more
regularly.
If
you
can
but
I
think
some
people
get
it
use
it,
but
then
not
necessarily
remember
where
all
the
different
sources
are
and
with.
Sometimes
the
council's
website
isn't
always
the
most
user-friendly
method
of
accessing
things.
But
you
see,
we've
also
stimulated
counselor
Smith
and
counselor
Lee
to
come
back.
So
all.
L
I
was
going
to
say,
cherish
I.
Think
most
members
are
aware
of
that
Nick,
it's
a
it's
the
casework
aspect
of
it
that
we
we're
more
concerned
about
this
specific
of
helping
a
resident
rather
than
saying
this
is
where
we
can
signpost
you
to
I
think
we
all
know
how
to
signpost
it's
the.
Where
do
we
go
when
they've
they're,
either
in
the
system
or
they've,
come
to
us
and
said
I'm
in
terrible
Strife?
Can
you
help
me?
Okay
and
cancer
Smith.
M
Thank
you
chair.
One
thing,
I'm
hearing
very
loud
and
clear
today
is
that
almost
everything
is
online.
Almost
everything
is
being
funneled
onto
the
online
platforms.
What
if
people
can't
access
those?
What
if
people
for
a
variety
of
reasons,
don't
have
the
capability
to
do
that?
I'm
very
concerned
that
we've
got
to
have
a
whole
raft
of
people
slipping
through
the
Nets
and
flipping
through
the
net
when
accessing
different
things
as
well.
M
If
a
person
accessed
one
food
bank
today,
another
one
in
three
days
time,
another
one
in
four
days
time,
where
is
there
any
joined
up
thinking
to
think?
Well,
that
person's
been
and
been
and
been?
Do
they
need
extra
support?
So
that's
one
thing:
that's
that's
been
confusing
me
today,
a
little
bit
but
I
am
very
concerned
about
digital
inclusion
and
I
am
very
concerned
about
people
slipping
through
the
net.
Thank
you.
I
We
yeah
I
think
they
I
mean
we
do.
Obviously
we
have
talked
about
the
the
putting
the
information
on
the
website.
We
don't
just
well.
As
Diane
said,
we
have
a
number
of
channels
that
to
use
that
word,
that
is
so
all
the
information
that
is
available
online.
You
can
access
through
our
community
hubs
and
libraries.
I
A
lot
of
that
well
I
would
say
the
majority
of
bird
sector
organization
and
food
banks
also
have
these
leaflets
available
and
they
can
enable
you
to
to
signpost
Nick
mentioned
earlier,
the
cash
pilot
that
we
run
with
Trussell
Trust
with
the
food
bank.
The
whole
aim
part
of
that
project
was
to
not
only
did
we
provide
people
with
cash
grants
rather
than
food
Parcels,
but
there
was
a
sort
of
wraparound
service,
so
they
could
refer
into
additional
support
and
we
did
that,
and
that
was
partly
what
we
did.
I
So
that's
something
that
we
wanted
to
want
to
grow
on
the
benefit,
the
benefit
of
the
digital
platform,
in
terms
of,
if
you
have
to
take
money,
information
center
as
an
example,
is
that
we
are
able
to
keep
that
up
to
date.
If
we
produce
a
leaflet
in
all
honesty,
we
we
could
produce
it
one
day
and
it
could
change
the
day
after
and
it
becomes
almost
difficult
then
to
to
keep
out.
The
digital
platform
enables
us
to
stay,
keep
it
as
real
time
as
possible.
I
Although
I
absolutely
appreciate
that
a
lot
of
people
don't
access
that.
So
we
do
get
that
information
out
to
our
partners,
who
are
able
to
access
it
and
and
promote
it
and
also
throughout,
if
just
from
a
council
perspective
throughout
Hudson
libraries,
people
can
go
into
any
of
those
and
get
that
broad
range
of
support
and
all
the
staff.
There
are
fully
aware
of
what's
available.
M
M
I
do
appreciate
everything
that
that
you,
you
and
your
teams
are
doing,
though,
and
and
I
just
wanted
to
say.
Thank
you
for
that.
I
A
Because
of
the
peculiarities
of
the
way
that
we
do
things
in
this
Council.
It
gets
discussed
at
exec
mode
before
it
can
get
discussed
elsewhere,
but
I
don't
think
there's
much
new
in
it
is
the
James
that
you
can
probably
give
us
a
flavor.
Is
there
anything
new
in
it.
B
A
Protocols
dictate
the
exact
board
get
to
discuss
it.
First
I
mean
it's
just.
We
would
do
things.
So
thank
you
very
much
if
you
registered,
and
you
can
do
if
you've
got
work,
to
do
to
keep
the
industry
moving,
then
you're
free
to
leave.
Thank
you
very
much.
Thank
you.
Okay,
right
local
welfare
support
scheme.
Nick.
Are
you
going
to
introduce
the
the
paper?
Thank
you.
H
Okay,
thanks
Council
Anderson,
so
at
the
last
scrutiny
board
meeting
in
November
members
signed
off
the
proposal
to
undertake
a
wholesale
review
of
the
scheme
in
its
current
format.
H
H
H
330
000
of
the
six
hundred
thousand
pound
base
budget
was
spent
on
white
goods
and
we
felt
there
was
an
opportunity
to
make
savings,
possibly
significant
savings
by
by
reviewing
that
wrap
around
support,
going
back
to
councilor
Smith's
Point
earlier
wrap
around
support
and
signposting
not
necessarily
adequate
and
not
meeting
customer
needs
and
I
think
it
was
highlighted
in
the
report.
H
More
specifically,
we
were
getting
customers
coming
back
again
and
again
and
we
felt
like
yes,
we
can
help
them
in
the
short
term,
but
it
was
becoming
a
bit
too
much
of
a
stick
in
plaster
approach
and
we
want
to
be
able
to
help
people
in
the
long
term
and
I'll
come
on
to
what
the
suggestions
are
around,
that
later,
referral
processes
need
to
be
improved
and
the
method
at
the
time
was
phone,
only
no
online
option
at
all
or
any
communication
of
the
outcome
of
any
referral.
H
H
So
we've
talked
about
creating
dignity,
dignity
and
choice,
but
we
also
want
to
be
able
to
go
to
different
agencies
as
well
to
make
sure
that
the
offer
that
we're
we're
providing
to
customers
is
is
diverse
as
it
needs
to
be
so
in
response
to
the
Discovery
work
and
challenges
presented
through
rapidly
increasing
Demand
on
the
contact
center
team,
a
number
of
key
areas
have
been
progressed
at
a
rapid
rate.
These
include
the
development
of
an
online
form
both
for
customers
and
partner
agencies.
That's
in
addition
to
the
telephone
option.
H
It's
not
replacing
it
preparation,
work
for
a
full
procurement
exercise
for
white
goods,
maximizing
on
the
social
value,
ask
recycled
and
high
efficiency
Goods
the
launch
of
an
Innovative
Innovative
partnership
with
Hisense
and
to
provide
donated
stock
to
our
customers,
and
hopefully
that
should
chip
into
the
significant
budget,
we're
spending
directly
on
white
Goods
at
the
moment
and
that's
a
long-term
commitment
from
high
sense
as
a
partner,
and
we've
also
mentioned
earlier
today
as
well.
The
cash
Grant
pilot.
So
this
is
in
partnership
with
the
trostel
trust
and
Trust
of
trust.
H
Obviously,
behind
a
lot
of
the
food
prank
provision
in
the
city
and
they're
very
keen
on
a
cash
First
Option,
obviously
some
of
the
issues
that
have
been
brought
up
today
around
the
food
banks
in
terms
of
supply
versus
demand.
H
You
know
cash
first
would
would
hope
to
meet
that
and
we've
got
an
independent
research
paper.
That's
going
to
be
launched,
we
can
imagine
the
7th
of
November
in
partnership
with
Russell
trust
around
this
and
increase
to
fuel
Awards
and
that's
in
line
with
the
energy
cap
rise
and
then
proposed
revised
eligibility
criteria
and
which
have
been
put
forward
in
the
report
today.
H
So
the
report
details
the
reasoning
behind
the
revised
criteria
and
we'd
welcome
member
feedback
on
this.
Our
intention
is
to
launch
the
criteria
this
winter,
and
this
will
include
a
dedicated
web
page
and
Communications
to
both
key
Partners
services
and
third
sector
organizations
across
the
city,
and
so
a
summary
of
the
key
changes
and
reasoning
is
provided
below
so
introduction
of
low
income
as
a
brighter,
a
broader
Criterion,
where
previously,
only
those
on
benefits
are
accepted
and
recognizing
the
rise
in
in-work
poverty
and
current
cost
of
living
crisis.
H
So
in
the
new
proposed
eligibility
criteria,
you'll
see
that
the
the
low
income
as
a
broader
criteria
is
included
in
that
and
one
of
the
things
that
we
discovered
was
that
the
the
low-income
threshold
previously
was
set
at
ten
thousand.
So
if
you
think
somebody
earning
10
000,
you
know
that
they're
going
to
be
in
significant
hardship,
but
they
could
earn
just
over
that
and
we
would
be
denying
them
and
we
don't
want
to
be
in
that
place
now.
H
H
No,
you
can't
access
the
scheme
and
that's
that
we
want
to
be
able
to
support
them,
no
matter
what
so
rewards
and
or
quality
signposting
will
be
provided
to
all
customers
within
the
remit
of
lwss
criteria
and
The
Wider
welfare
offering
leads-
and
this
combined
with
an
improved
web
page
with
published
eligibility
criteria
as
well
as
an
application
form
within
build
criteria,
will
mean
that
residents
will
know
whether
they're
eligible
or
not
before
they
apply,
which
will
help
to
manage
expectations.
H
I
think
greater
emphasis
on
wrap
around
support
introduced
to
help
address
the
needs
of
vulnerable
customers
longer
term
as
appropriate,
and
then
crucially,
introduction
of
a
person-centered
intensive
support
program
that
will
connect
customers
to
wider
support
services
and
leads,
for
example,
with
debt
management
benefits,
advice
or
budgeting
support.
This
program
will
particularly
support
those
that
return
for
support
working
with
the
customer
to
access
support
in
a
way
that
best
meets
their
needs.
This
may
include
a
package
of
longer
term
Awards
until
they're,
in
a
position
to
best
receive
this
support.
H
It's
anticipated
that
this
program
would
be
piloted
from
the
early
2023,
as
I
previously
mentioned.
Removal
of
the
10
000
pound
low
income
threshold,
an
introduction
of
the
variable,
low-income
threshold-
and
this
will
bring
leads
in
line
with
what
other
core
cities
are
practicing
with
their
welfare
support
schemes
and
that's
using
information
from
organizations
like
Joseph
Roundtree
in
terms
of
what
is
the
best
sort
of
support
that
we
can
put
into
place
for
certain
family,
makeups
and
sort
of
contacts
in
which
they
apply.
H
Introduction
of
new
application
methods.
So
the
online
application
form
for
self-referrals
and
supported
referrals
via
community
Hub
sites
and
trusted
partner
agencies.
So
a
customer
will
be
able
to
walk
into
a
community
Hub
site
or
into
third
sector
organization
sites
and
they'll
be
able
to
be
supported
to
get
the
application
in
face
to
face
there
and
then
that's
not
been
an
option
previously
introduction
of
a
digital
award
so
recognizing
the
impact
of
digital
exclusion
and
the
barriers
this
presents
when
accessing
support
services.
H
So
an
example
of
a
pilot
that
we've
just
literally
launched
in
the
last
few
weeks
in
partnership
with
good
good
things
foundation,
and
we
can
offer
free
SIM
cards
with
credit
and
they're
available
and
and
text
and
calls
sorry
for
a
set
period
of
time.
In
some
instances
this
is
for
a
few
years,
and
so
those
people
have
got
that
support
for
a
long
period
of
time
and
what
we're
doing
is
because
that's
available
through
Community
hubs
in
libraries,
we
can
connect
that
to
the
100
digital
offer.
H
So
if
somebody
is
digitally
excluded
and
not
experienced
in
using
the
tablet
or
getting
online,
we
can
make
sure
that
we
can
help
them
to
do
that
as
well,
and
then
the
introduction
of
new
payment
methods
so
again
going
back
to
the
cash
Grant
pilot.
H
This
full
report
is
going
to
be
published
in
November,
but
cash
and
Bank
transfers
might
be
introduced
to
payment
methods
where
appropriate.
So
one
of
the
Innovative
things
around
that
is,
that
a
customer,
if
they
get
that
cash
Grant
award,
they
can
get
text
to
pin
codes
to
the
phone
pin
code
in
at
a
nearest
participated
ATM
and
the
ATM
can
give
them
the
money.
Some
of
the
customers
really
like
this
majority
did
in
fact,
but
some
reported
that
they
found
it
a
bit
complex.
H
So
we've
gone
back
to
that
organization
that
provides
it
consistent
bank
and
ask
if
they
can
provide
direct
Bank
transfers
as
well
and
they're
looking
to
introduce
that
if
we
take
the
scheme
forward
so
in
terms
of
next
steps.
Finally,
we're
going
to
launch
the
revised
policy
document
shortly
and
we're
going
to
consider
the
budget
make
sure
that
that's
reviewed
demand
is
monitored
and
efficient
in
any
efficiencies,
and
savings
are
costed
in
and
taken
into
account.
H
But
we
also
need
to
provide
a
clear
indication
of
budgetary
requirements
for
financial
years
moving
forward,
because
demand
is
increasing
significantly
and
review.
A
few
rewards
fuel
Awards,
sorry
so
that,
as
the
energy
cap
Rises
we're
making
sure
that
we're
arising
in
line
with
that.
H
A
E
Thanks
chair
I've
got
a
couple
of
points
and,
as
I
say,
some
did
overlap
with
the
previous
agenda
item.
E
I
really
welcome
the
the
cash
the
cash
Grant
pilot
and
I
would
just
issue
probably
a
word
of
caution
about
the
bank
transfer
aspect,
just
where
we
know
that
people
are
already
running
in
overdrafts
and
sometimes
those
kind
of
transfers
can
just
be
automatically
eaten
up
and
people
can't
access
those
funds
going
on
to
the
digging
into
the
policy
review
a
little
bit
I'd
be
really
interested
to
know
about
the
work
that's
being
done
on
the
identity
requirements,
because
that
is
something
that
has
cropped
up
quite
a
lot
for
my
residents
in
armley,
not
having
appropriate
ID
or
photo
ID
to
access
certain
services
or,
or
indeed
I've,
had
to
help
a
number
of
my
residents
access,
birth
certificates
and
things
like
that
that
they
didn't
have
access
to
and
then
my
third
question
is
around
accessibility
of
the
information
in
terms
of
alternative
formats.
E
H
H
The
new
criteria
that
we've
introduced
will
reduce
the
requirement
for
assessments
and
in
line
it
would
that
will
reduce
the
requirement
to
have
to
come
in
to
site
to
produce
proofs
of
ID
and
proofs
of
income,
essentially
so
we're
anticipating
that
should
Reduce
by
up
to
about
60
percent,
where
the
significant
rewards
in
place
there
will
still
be
an
ID
requirement,
so
that's
coming
into
site
at
a
local
community,
Hub
site
and
just
providing
that
those
documents.
H
It's
literally
just
a
quick
check
to
say:
yes,
that's
fine
and
we
can
move
ahead
with
the
with
the
award.
What
I'm
hoping
is
that
when
we
bring
third
sector
Partners
online-
and
we
have
this
trusted
partner
relationship
with
them,
that
can
be
done
at
other
sites
as
well,
and
we
can
take
their
words
that
you
know
those
documents
have
been
seen.
H
E
H
Thankfully,
there's
the
accessibility
as
well:
wasn't
they
apologize
yeah
yeah?
We
are
considering
the
accessibility,
not
just
being
online
I
mean
previously.
The
the
service
was
accessed
through
the
telephone
and
we're
working
with
the
comms
and
marketing
department
to
make
sure
that
we've
got
various
different
channels
there
to
sort
of
promote
the
service.
If
that
makes
sense,
so
we'll
have
telephone
we'll
have
online,
but
we'll
have
different
methods
of
marketing.
The
new
look
scheme
as
well.
E
Yeah,
thanks
to
yeah
I,
was
meaning
more
in
terms
of
kind
of
easy
read
documents
or
videos.
You
know
for
kind
of
other
impairments
that
people
may
have.
H
N
This
is
possibly
quite
an
easy
one.
Just
noticing
Point
27
about
the
partnership
with
his
sense
about
refurbing
Goods
has
that
been
thoroughly
communicated
over,
because
it's
a
really
good
important
story
and
as
we're
moving
towards
suppose
we're
trying
to
move
towards
a
zero
waste
leads.
That
kind
of
thing
needs
to
be
Amplified
so
that,
hopefully,
others
might
get
on
board
and
do
the
same
kind
of
thing.
H
Foreign
I
think
it's
a
fair
point.
Maybe
we
haven't
sung
from
the
rooftops
about
it
as
much
as
we
possibly
could
have
done.
It
is
a
really
good
new
scheme
and
it's
it's
then,
having
sort
of
refurbished
renovated
Goods
that
they're,
then
donating
to
us
they've,
made
a
long-standing
commitment
to
increase
the
amount
of
the
white
goods
they're
going
to
give
us
over
time.
H
I
think
that
relationship
came
directly
through
Tom.
Actually,
so
it's
really
nice
to
see
that
that's
that's
working
so
yeah
we'll
have
to
take
that
away
and
consider
how
we
sort
of
promote
the
fact
that
that's
in
place
more
yeah
foreign.
A
Let's
hope
your
lunch,
you
know,
meets
the
needs
of
the
public
out
there,
because
we
are
here
to
help
the
public
and
hopefully
you'll
be
doing
that.
So
in
that
case,
the
recommendations
that
we
had
based
on
what
it
was
to
consider
the
updates
and
provide
feedback.
We'll
put
some
comments
from
that
and
consider
the
proposed
revised
policy
document
and
make
any
recommendations.
Well,
we've
talked
about
making
it
easier
to
understand,
use
Etc.
So
thank
you
very
much
for
coming
along
today,
particularly
I.
Didn't
have
you
down
on
my
list.
A
H
C
Yeah,
it's
just
the
work
program.
If
I
can
just
draw
members
attention.
B
You
should
have
all
received
an
invitation
to
that,
but
it's
just
to
make
you
aware
that
it
is
taking
place
and
also
you
should
have
received
an
invitation
for
a
remote
working
group
on
the
role
of
responsibilities.
The
housing
service,
which
is
due
to
take
place
on
the
4th
of
November
foreign.
A
Ty,
if
not
all,
of
the
meeting
to
be
interesting
and
something
that
you
can
now
go
back
to
your
residents
and
explain
things
either
what
you've
argued
for
today
and
the
promises
that
have
been
made
by
officers
that
we
can.
We
can
then
hold
on
to
account
Council
actor.
D
Chair
I'm,
not
sure
if
this
is
the
right
Forum,
but
what
I
raised
at
the
beginning
of
the
meeting
about
the
postcode
and
the
jobs
and
opportunities
within
the
city?
That's
something
I
think
needs
to
come
to
some
sort
of
Forum
where
we
can
have
a
some
sort
of
discussion
and,
if
possible,
if
possible,
also
to
invite
some
of
the
the
employees
in
the
city
as
well.
I.