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From YouTube: Audit Committee Meeting - April 27, 2021 (part 1 of 2)
Description
Audit Committee meeting - Tuesday, April 27, 2021 - materials can be found at http://www.ottawa.ca/agendas
A
A
Okay,
sorry,
I
apologize
thank
you.
Thank
you.
Eli
conducted
via
zoom,
again
still
just
a
reminder
to
keep
your
microphones
muted
until
I
call
on
you
to
speak
and
as
as
we
are
all
used
to,
if
at
any
point,
committee,
members
or
council
members
want
to
speak,
you
should
use
the
raise
hand,
zoom
function,
which
you
probably
know
where
it
is
in
the
zoom
controls,
usually
at
the
bottom
of
the
zoom
window,
near
the
audio
controls.
A
The
committee
coordinator
and
I
will
be
watching
for
those
cues
and
the
usual
five-minute
speaking
limit
time
limit,
will
apply.
To
my
knowledge.
We
have
no
public
delegation
signed
up
for
any
of
the
agenda
items.
Thank
you
for
acknowledging
that.
However,
members
of
the
public
are
always
welcome
to
provide
written
comments
which
are
always
circulated.
Members
of
council,
and
I
will
remind
everyone
that
we
are
being
live-streamed
and
this
will
be
archived
on
youtube
before
we
proceed
calen.
Could
you
please
do
a
quick
roll
call?
Please.
C
D
A
A
A
A
A
A
E
Well,
thank
you,
mr
chair,
and
I
appreciate
the
opportunity
to
to
address
what
I'll
refer
to
as
some
procedural
niceties
with
regards
to
this
report
and
some
of
the
others
that
are
following
on
this
first
audit
committee
for
the
new
ag.
I'm
aware,
mr
chair,
that
you
have
a
number
of
experienced
members
on
your
committee
and
particularly
you've,
got
a
number
of
committee
chairs
on
your
committee,
so
I
refer
to
them
as
procedural
hawks.
E
So
when
we
look
at
item
number
two
on
the
agenda,
it's
talking
about
the
implementation
update
process
with
some
proposed
modifications,
and
when
I
look
at
the
recommendation-
and
I
look
at
the
report
in
itself,
it
talks
about
the
governance
report.
The
midterm
governance
report
that
just
took
place
in
december
and
it's
making
recommendations
with
regards
to
discussion
over
many
terms
of
reference
work
plans,
those
sorts
of
procedural
issues.
E
Now
mr
chair
you're
very
familiar,
as
are
your
members,
that,
under
normal
circumstances,
council
will
only
deal
with
procedural
issues
for
its
standing
committees
and
subcommittees
in
itself
twice
a
term
so
it'll
be
at
the
beginning
of
the
term.
With
regards
to
governance
matters
and
at
midterm
governance,
which
took
place
in
december,
the
ag
has
rightfully
put
something
before
you
describing
the
background
of
it
arising
from
that
meeting.
E
The
new
information
mr
chair
is
supplied
to
you
by
a
new
auditor
general
who
has
new
professional
recommendations
for
the
committee
and
council
to
consider,
and
I
think
it
would
be
within
your
power
to
rule
that.
Yes,
this
might
have
led
to
a
different
vote
in
december
if
you
have
that
new
information
in
front
of
you.
So,
mr
chair,
for
those
reasons,
if
you
accept
it,
my
view
is
that
this
is
new
information
and
you
can
proceed
to
deal
with
all
of
the
reports
in
front
of
you.
Thanks.
A
Mr
o'connor,
thank
you
very
much,
always
appreciate
your
your
counsel
and
and
your
advice
and
with
respect
to
to
these
to
these
matters.
So
on
on
the
item
number
two
and
the
audit
recommendations
implemented
update
process.
I
am
so
ruling
that
this
item
can
be
heard
by
the
committee
and,
if
that
is
the
will
carried
by
simple
majority
of
of
the
the
members
of
the
midi
present,
so
we
will
hear
the
item
and
there
are
again
no
delegations.
C
A
A
B
B
F
G
F
F
B
F
Is
very
clear
that
the
that
the
chair
is
aware
of
the
auditor
general's
work
plan.
So
if
it's,
if
it's
okay
with
the
rest
of
you,
then
we
will
continue
and
the
auditor
general
can
can
lay
out
her
work
plan
and
he'll
join
us
when
he
can,
but
she
will
not
be
explaining
or
telling
us
anything
that
he
does
not
know
at
this
point.
So,
mr
a.g,
it's
yours.
I
I
Please
so,
firstly,
I'd
like
to
provide
a
little
bit
of
background
information.
I'm
sure
many
of
you
are
aware
that
the
auditor
general
is
responsible
for
assisting
city
council
in
holding
itself
and
its
administrators
accountable
for
the
quality
and
stewardship
over
public
funds
and
for
the
achievement
of
value
for
money
in
municipal
operations.
I
So
what
I'd
like
to
do
is
quickly
walk
you
through
the
five-step
process
that
we
took
in
the
development
of
our
interim
audit
work
plan.
The
first
step
is
updating
our
audit
universe,
and
perhaps
maybe
I
could
give
you
a
quick
couples
notice
of
what
an
audit
universe
it
is.
Essentially,
it
represents
all
auditable
entities,
all
the
areas
within
the
city
that
we
could
audit,
and
this
includes
the
services
provided
by
the
city
programs,
activities
and
functions
which
collectively
contribute
to
the
achievement
of
the
city's
strategic
objectives.
I
The
second
step
in
our
process
is
that
of
documentation
review.
So
we
reviewed
the
risk
assessments
that
were
conducted
by
all
nine
city
departments,
draft
official
plan,
the
city
of
ottawa,
strategic
plan
for
2019
2022,
the
most
recent
financial
statements,
as
well
as
the
2021
operating
and
capital
budgets.
I
I
I
The
audits
listed
on
this
slide
were
approved
at
previous
audit
committee
meetings
and
are
currently
underway.
These
audits
are
expected
to
be
reported
to
the
audit
committee.
This
fall
with
the
exception
of
the
ottawa
community
housing
audit
report,
which
will
first
be
reported
back
to
the
ottawa
community
housing
board
of
directors
and
provided
for
information
purposes
to
the
audit
committee
in
early
2022.
I
The
audits
listed
on
this
slide
are
before
the
committee
for
approval.
The
first
two
audits
listed
are
the
audit
of
competitive
procurement
process
and
the
audit
of
grants
and
contributions.
We
anticipate
these
audits
to
be
reported
back
to
the
audit
committee
this
november.
The
latter,
two
audits
that
we
are
going
to
discuss
in
more
detail,
will
be
reported
back
to
the
committee
in
2022
and
future
years.
I
The
last
audit
on
this
slide
that
you
see
is
that
of
a
pandemic
response.
Audit
you'll
also
note
that
it's
identified
as
a
multi-phased
audit,
but
we
anticipate
obviously
that
there
are
many
areas
within
how
the
city
responded
to
the
pandemic
and
as
such
we
we'd
like
to
dive
into
a
few
of
these
areas.
I
I
would,
however,
like
to
emphasize
that,
while
the
review
of
the
city's
response
to
the
pandemic
is
a
very
key
area
for
us
to
review,
we
will
be
refraining
from
commencing
any
work
in
this
area
until
we
believe
the
pandemic
is
in
a
controlled
state
for
the
city.
We
do
not
want
to
interfere
in
the
cities
and
ability
to
deliver
the
very
important
services
to
its
residents.
I
I
Our
office
will
review
issues
raised
through
the
hotline
and
will
present
the
reports
of
those
reviews
and
investigations
to
the
audit
committee
and
to
council.
The
2020
annual
fraud
and
waste
hotline
report
is
scheduled
to
be
tabled
at
our
next
meeting.
In
may,
larger
investigations
may
also
arise
as
a
result
of
complaints
raised
through
the
fraud
waste
hotline
or
through
the
conduct
of
approved
audits
based
on
available
resources.
We
will
conduct
follow-up
procedures
to
ensure
that
recommendations
made
in
previously
issued
reports
and
action
plans
developed
by
management
are
implemented
in
a
reasonable
time
frame.
I
I
Lastly,
our
team
leverages
the
assistance
of
an
external
of
external
consultants
to
assist
in
the
execution
of
our
work
plan.
We
currently
are
working
off
of
a
five-year
standing
offer,
which
expires
next
year.
As
such,
we
will
work
with
the
chief
procurement
officer
in
launching
a
request
for
proposal
and
establishing
a
new
standing
offer.
I
Listed
here
are
other
areas
that
are
being
considered
either
for
review.
Should
the
time
permit
this
year
or
in
the
coming
year
or
two,
and
so
these
areas
include
equity,
diversity
and
inclusion.
Progress
in
implementing
sustainable
development
strategies,
integrated
risk
management,
the
quality
of
asphalt,
cyber
security,
selected
procurement
activities
and,
lastly,
affordable
housing.
I
I
In
addition
to
put
to
our
conformance
standard
I'd
like
to
raise
the
committee
areas
of
continuous
improvement
that
the
team
is
working
on,
the
office
has
developed
a
quality
assurance
and
improvement
program
that
supports
the
delivery
of
high
quality
and
timely
auditing
activities
in
an
effective
and
efficient
manner.
In
the
coming
year,
we
will
report
back
to
committee
on
key
items
such
as
independence,
compliance
with
the
standards,
evaluation
of
stakeholders,
relationships
and
additional
performance,
metrics.
A
G
So
I
appreciate
that,
so
that's
that's
not
till
2022,
but
in
terms
of
the
work
that
you're
working
on
right
now
on
the
on
the
harassment
in
the
workplace.
I
I
think
that
that's
actually,
strangely,
it
leads
to
that
that
that
those
are
parts
of
the
what
we
have
to
do.
Can
you
tell
me
more
about
the
workplace,
harassment,
work.
I
Thank
you
yeah,
yes
chair.
So
obviously
we
haven't
developed
a
scope
for
this
audit
just
yet,
but
what
I
can
I
can
definitely
state
is
we'll
be
looking
at
the
processes,
the
policies
and
processes
that
management
has
established
and
how
well
they
are
currently
implemented.
There's
also
new
legislation.
That's
come
come
into
play
earlier
this
year,
so
we
want
to
ensure
that
the
policies
and
the
processes
are
also
updated
to
reflect
that
new
legislation.
G
I
Thank
you
for
your
question,
chair
and
perhaps
maybe
I
can
just
give
a
little
clarification
with
regards
to
our
purviews
so
and,
and
I'm
sure
some
of
these
questions
make
him
come
up
down
the
line
as
well
as
so
my
purview.
The
office
has
purview
over
a
city
administration,
so
essentially
that
includes
city
staff,
so
that
would
be
all
staff
that
work
under
the
nine
departments,
as
well
as
council
support
staff.
G
I
So
thank
you
for
your
question,
chair
under
the
auditor
general
bylaw,
there's
actually
two
municipal
organizations
that
we
do
not
require
additional
permission
to
perform
audit
work
on
and
that
would
be
ottawa
community
housing
as
well
as
the
the
holding
company
for
hydro
ottawa.
With
regards
to
ops,
opl
and
oph.
G
Okay,
thank
you.
I
think
it's
just
good
to
know.
What's
what's
going
on
out
there
in
terms
of
ottawa
community
housing,
I'm
on
the
board,
for
that
you
know
full
disclosure,
so
so
very
interested
in
what
you'd
be
looking
at.
I
understand
it's
for
procurement
for
for
like
what
the
new
buildings
etc.
Is
that
correct.
I
So
we
will
be
looking
at
the
procurement
and
project
management
with
regards
to
their
new
development,
knowing
that
the
city
is
looking
at
continuing
to
further
provide,
in
some
cases,
och
with
additional
housing
functions
to
continue
to
develop.
We
thought
that
this
would
be
a
very
pertinent
area
for
us
to
review.
Okay.
G
G
A
A
J
Thanks
very
much
chair
nice
to
be
here,
I'm
not
on
the
committee,
but
I
just
wanted
to
welcome
natalie
to
first.
I
guess
first
audit
committee,
since
coming
on
board,
so
congratulations
and
looking
forward
to
working
with
you.
I
just
had
a
couple
of
questions
about
the
the
audits
that
are
going
to
be
commencing
in
2021
and
early
2022
for
the
response.
The
pandemic
response
audit.
J
I
Thank
you
councillor
chair.
I
I
don't
want
to
commit
ourselves
to
something
that
we
won't
be
able
to
stand
by
just
because
we
haven't
determined
what
areas
we're
going
to
look
at
or
our
start
date.
But
what
I'd
like
to
state
is
what
we
are
aiming
for
is
for
much
time.
We
are
reporting
back
to
committee.
J
I
A
Thank
you,
council
menard
did
any
other
members
of
the
committee
or
council.
If
any
are
present,
have
any
questions
any
any
further
questions
I
mean
seeing
none
on
item
three
that
the
audit
committee
recommend
council
approved
the
office
of
the
auditor
general's
2021
interim
audit
work
plan.
Is
this
item
carried.
A
A
F
Thank
you,
so
the
office
of
the
auditor
general
report
on
audit
follow-ups,
portions
of
the
follow-up
to
the
2015
audit
of
information
technology
security
incident
handling
and
response
included
in
this
report
was
not
circulated
with
the
agenda
package.
Therefore,
be
it
resolved
that
the
audit
committee
approved
the
edition
of
this
document
for
consideration
by
the
committee
at
today's
meeting
pursuant
to
section
89
3
of
the
procedure
by
law
being
bylaw
number
2021-2.
A
K
K
In
recent
years
the
oag
has
conducted
follow-up
procedures
two
to
three
years
after
each
audit's
completion.
This
presentation
is
not
going
to
provide
a
detailed
discussion
of
each
of
the
individual
recommendations.
It
is
our
overall
evaluation
of
the
progress
to
date.
Should
members
of
committee
wish
more
details
in
any
specific
follow-up?
Separate
reports
on
each
follow-up
are
now
available
online
next
slide.
Please.
K
The
oag
adheres
to
the
institute
of
internal
auditor
standards
by
performing
follow-up
audit
procedures,
follow-up
audit
procedures
help
to
evaluate
the
adequacy,
effectiveness
and
timeliness
of
the
actions
taken
by
management.
In
response
to
our
recommendations,
this
evaluation
ensures
that
the
required
measures
committed
to
by
management
and
approved
by
council
have
been
implemented
next
slide.
Please.
K
Today,
we
are
presenting
five
sorry,
eight
follow-up
reports
for
four
of
these
audits.
This
was
the
first
time
that
we
have
followed
up
on
the
recommendations
and
for
four
of
these
audits.
It's
the
second
time
the
audits
for
which
this
is
the
first
follow-up,
are
the
audit
of
it
remote
access
the
audit
of
the
regulatory
framework
for
lrt
the
audit
of
the
sociable
housing
registry,
the
review
of
the
city's
practices
for
the
procurement
of
commercial
vehicles
and
the
audits
for
which
this
is
our
second
follow-up.
K
K
We
found
in
this
case
that
the
vast
majority,
82
percent
of
the
recommendations
were
assessed
as
being
complete
and
most
of
the
others.
16
were
assessed
as
being
partially
complete,
but
we
should
note
that
six
of
the
eight
recommendations
that
were
partially
complete
have
remained
outstanding
after
two
rounds
of
follow-up,
and
we
found
one
recommendation
that
had
not
been
started
next
slide.
Please,
this
chart
shows
recommendation
implementation
percentages
from
2018
to
2021..
K
K
There
was
the
2015
audit
of
I.t
risk
management,
the
2017
audit
of
it
remote
access,
the
2017
audit
of
the
regulatory
framework
for
lrt
and
the
2018
review
of
the
city's
commercial
practices.
Sorry,
practices
for
the
procurement
of
commercial
vehicles
and
in
keeping
with
past
practice,
we
aren't
going
to
be
going
into
the
details
of
these
follow-ups
because
all
of
the
recommendations
were
implemented.
K
K
K
K
K
K
The
third
partially
complete
recommendation
relates
to
the
need
to
develop
a
metrics
framework
for
workforce
planning.
Currently,
talent,
scorecards
don't
have
targets
that
departments
are
measured
against,
as
they
have
not
yet
been.
Developed
management
has
indicated
that
a
review
and
possible
enhancement
of
the
talent
scorecard
will
be
made,
and
it
will
include
the
addition
of
departmental
targets.
K
Next
slide,
please:
this
was
a
follow-up
to
the
2018
follow-up
of
the
2015
audit
of
it
governance
in
2018.
It
was
determined
that
of
the
nine
audit
recommendations,
four
were
complete
and
five
were
partially
complete.
So
in
2020
we
followed
up
on
these
remaining
five
recommendations
and
we
found
that
four
of
them
have
been
now
completed.
K
Although
management
has
indicated
that
a
succession
plan
was
in
place
for
the
cio
documentation
supporting
this
plan
was
limited,
although
we
would
like
to
have
seen
this
area
addressed,
we
are
generally
satisfied
with
management
progress
in
addressing
the
major
risk
areas
in
this
audit
next
slide.
Please.
K
This
is
a
second
follow-up
to
the
2015
audit
of
I
t
security
handling
and
response
security
incident
handling.
In
response,
sorry
of
the
five
recommendations
from
the
earlier
follow-up
two
remain
partially
complete
due
to
the
risk
of
the
city's
I.t
infrastructure
that
could
result
from
this
information
being
disclosed
publicly
this.
These
the
details
on
this
report
can
only
be
presented
in
camera
next
slide.
Please.
K
K
Had
completed
three
of
the
six
recommendations,
we
found
that
two
of
the
recommendations
were
partially
complete.
One
of
them
relates
to
the
implementation
of
an
alternative
process
for
the
protection
of
data
on
the
central
waiting
list.
The
original
audit
found
that
weekly
backups
of
the
central
waiting
list
were
being
stored
off-site.
K
K
The
second
partially
complete
recommendation
relates
to
updating
the
city's
service
manager
policy
and
procedure
manual
to
ensure
that
the
roles
and
responsibilities
align
with
provincial
regular
requirements
at
the
time
of
our
audit,
both
the
city's
service
manager
policy
and
procedure
manual
and
the
registry
service
agreement
were
outdated.
That's
the
agreement
between
the
city
and
the
social
housing
registry.
K
Our
follow-up
found
that
management
has
not
updated
the
manual
and
we're
waiting
for
the
province
to
develop
and
release
new
regulations
in
early
2022.
Before
doing
so,
lastly,
we
found
that
the
recommendation
that
the
city
fina
for
formalized
processes
to
assess
the
registry's
compliance
with
the
registry
service
agreement
was
not
started.
K
A
Ms
gray,
donna
gray,
general
manager,
along
with
her
colleagues,
miss
goodfellow
and
madame
boulangerie,
are
available
with
respect
to
light
rail
transit.
Mr
manconi,
I
understand
is
available
and
mr
brandon
richards
and
with
respect
to
the
city
practices
on
the
procurement
of
commercial
vehicles.
Again,
ms
turner
is
here
and
so
on
on
those
audits.
If
there
are
questions,
I
will
look
to
members
of
the
of
the
committee
and
I
believe
the
vice
chair
was
first
up
with
her
questions.
F
Thank
you.
I
want
to
thank
the
audit
committee
for
all
their
work
on
on
these
audits.
I
can't
help
but
notice
that
one
of
the
follow-up
audits
is
on
an
audit
that
was
done
at
the
original
audit
10
years
ago
in
2011,
that's
the
human
resources
master
plan
and
still
10
years
later,
only
4
of
the
7
recommendations
that
were
that
were
issued
in
that
report
have
been
implemented.
F
L
L
I
just
want
to
say
the
organization
has
actually
vastly
changed
over
the
past
10
years
and
we
have
made
our
focus
really.
The
past
few
years
has
been
on
succession
management.
We
saw
that
as
a
huge
risk
for
the
organization
we've
developed,
comprehensive
succession
management
plans
for
our
gm
positions
for
our
director
positions,
and
now
we
are
embarking
on
the
the
actual
management
positions.
L
We
have
identified
the
workforce
plan
initiative
as
part
of
our
thriving
workforce
strategic
plan.
We
plan
on
embarking
on
this
during
this
term
of
council
we're
we're
very
anxious
to
get
that
work
started.
We
were
delayed
as
really
part
as
as
part
of
our
response
to
the
pandemic,
but
we're
very,
very
anxious
to
get
started
on
on
on
the
workforce
planning
component.
L
L
We
did
change
focus
again
on
on
and
we
really
really
concentrated
on
the
succession
plans
for
our
gm's
and
directors.
We
also
embarked
on
what
we
call
developing
our
people,
where
we
developed
comprehensive
leadership,
develop
development
plans
over
the
past
few
years,
so
we
did
make
significant
progress
on
really
supporting
our
people.
But
again
just
you
know.
We
again
we
plan
on
really
comprehensively
addressing
this
over
the
next
during
this
term
of
council.
F
I
guess
I
mean
on
the
completion
status
ms
marland.
There
seems
to
be
a
discrepancy
there,
I'm
just
wondering
in
in
ten
years
after
recommendations,
it
just
seems
to
me
I
I
can't
really
figure
out
why,
ten
years
later,
this
is
just
not
complete,
and
I
I
guess
I
have
a
question
for
the
auditor
general.
If
this
were
the
private
sector,
miss
auditor
general,
when,
where
you
came
from
ten
years
after
an
original
audit,
if
you
only
had
four
or
seven
recommendations
complete,
what
would
your
reaction
be?.
I
Well,
I,
mr
chair,
I
guess
what
I
can
say
is
what
we've
proposed
and
and
has
been
approved
today
with
regards
to
change
in
the
process,
will
will
help.
I,
I
think,
really
ensure
that
all
the
action
plans
are
implemented
in
a
timely
manner.
We
will
be
reviewing
management
action
plans
as
they
come
due
in
the
past.
Our
process
was
to
review
these
items,
as
all
recommendations
in
an
audit
had
come
due
in
some
cases
that
could
be
three
or
four
years
down
the
road
when
having
this
new
process.
I
We
now
have
an
82
completion
rate,
which
is
the
highest
that
has
occurred
in
the
past
four
years,
so
I
do
want
to
give
credit
where
credit
is
due,
but
I
I
do
agree
that
there's
still
much
progress
that
can
be
made,
and
I
I
do
want
to
thank
management
and
the
the
cmo's
office
for
working
with
us,
because
we
are
working
on
a
new
process
and
they're
being
very
open
to
it,
and
so
I
just
wanted
to
say
thank
you
from
that
perspective.
I
hope
that
answers
your
question.
Counselor.
F
I
No,
and
so,
as
we
noted
in
our
summary
report,
with
the
exception
of
the
items
that
we
are
going
to
be
discussing
in
camera,
we
will
not
be
performing
any
more
follow-up
in
these
areas
and
the
reason
is
is
the
what
we
refer
to
as
residual
risk.
The
steps
that
management
have
taken
have
significantly
reduced
the
risk
in
this
area.
So
we
have
chosen
not
to
do
any
more
follow-up
work.
We
want
to
ensure
that
we
are
focusing
our
efforts
on
the
areas
that
are
going
to
be
of
most
value
to
committee
and
council.
F
Okay,
so
just
one
last
question:
if
you,
if
I,
if
I
may
so
most
of
the
follow-up
audits,
usually
three
to
four
years
after
the
original
audit,
ideally
what
should
that
time
frame
be
free
when
you
issue
a
new
the
you
know
your
recommendations
on
an
audit
say:
let's
say
this
fall
a
new
audit.
How
long
before
you'd
like
to
see
those
recommendations
implemented
and
and
the
follow-up
audit
be
issued.
I
Chair,
I
think
it
depends
on
the
recommendation
that's
made,
so
we
can
have
some
recommendations
that
could
be
very
easy
to
implement.
If
we
ask
you
to
quickly
update
a
process
because
you
don't
have
an
owner
of
that
process,
for
example,
that's
something
that
should
be
turned
around
prior
to
us
even
coming
to
report
it
to
committee.
That
being
said,
there
are
some
recommendations
that
that
can
take
a
lot
of
time
and
can
have
multiple
steps
to
them.
A
Thank
you,
madam
vice
chair,
and
let
me
just
say
before
we
go
to
to
council
al
shantiri.
Madam
vice
chair,
I
couldn't
agree
with
you
more.
You
know
we.
We
know
that
we've
just
put
in
a
new
process
and
the
those
outstanding
recommendations
you
and
I
in
the
motion
we're
going
to
be
following
up
on
those
and
and
I
I
commit
to
the
residents
of
the
city
of
ottawa
that
we're
going
to
do
so.
A
You
know
we've
heard
with
respect
to
the
10
years
we've
heard
from
the
city
manager
throughout
the
pandemic,
and
he
is
absolutely
right.
Our
strength
is
our
people,
our
the
delivery
of
services
in
a
pandemic,
or
otherwise
is
is
our
people
and
and
the
people
who
work
for
the
city
of
ottawa
are
outstanding.
A
It
is
up
to
management
to
ensure
that
the
succession
plans
that
the
master
plan
is
in
place
and
is
effective
and
it's
to
the
expectations
of
the
residents
of
the
city.
It's
a
big
expense
item
and
it's
how
we
deliver
services,
and
I
hope
that
message
is
crystal
clear
to
the
to
the
general
managers
and
and
to
to
the
human
resources.
C
Thank
you
very
much,
mr
chair,
and
thank
you.
Thank
you,
ed
for
your
follow-up
on
all
these
audits.
Get
my
attention
on
on
a
commercial
vehicle.
Mr
miner,
and
a
commercial
vehicle
audit
can
can
staff
tell
us
what
measure
we
have
now
is
gonna.
You
know
be
a
safeguard
so
based
on
on
the
other
recommendation,.
C
C
Yes,
mr
chair,
okay,
it's
good
to
hear,
obviously
the
ques
my
question
to
to
the
to
the
auditor
general
so
in
other
municipality,
the
size
of
ottawa,
whether
bigger
or
smaller.
What
is
the
percentage
of
the
compliance
from
management
and
I'm
interested
to
know
like
when
you
say
you
know
some
of
our
file
82?
Is
that
82
high
number
low
number
we
need
to
do
more
about
it?
Is
there
is
there's
a
feedback
on
on
what's
best
practice
right
across
the
province
or
across
the
country.
I
Thank
you
chair.
Unfortunately,
I
wouldn't
be
able
to
speak
to
a
specific
percentage
or
specific
number.
I
I
can't
assure
you
that
there
are
always
some
issues
with
regards
to
getting
100
completion
rate
within
the
the
the
agreed
upon
time
frame,
and
I
think
the
the
reason
for
that
is
twofold.
Sometimes
management
will
bring
forth
an
implementation
date
that
may
be
a
little
too
eager
and
second
of
all,
there
are
sometimes
other
priorities
that
come
up
with,
which
tend
to
push
back
some
of
these
action
items.
C
D
H
H
D
So
hr
has
been
very
active
in
the
last
five
years,
transforming
our
organization
to
get
our
people
opportunities.
So
I
appreciate,
I
think,
the
new
process
which
our
new
ag
has
brought
forward-
and
I
welcome
that
I
thought
was
refreshing-
is
going
to
tackle
this
problem
head-on
in
terms
of
ensuring
we
hit
the
milestones.
But
the
context
is
important.
D
C
Thank
you.
Thank
you,
mr
canelo,
for
for
for
this
information,
but
I
believe
we
all
know.
Mr
chair
is
what
you
know.
We
could
have
99
completion,
but
the
one,
the
one
percent
of
the
one
issue
where
the
community
been
brought
attention
to,
can
can
really
be
at
play,
and-
and
you
remember
in
the
past,
when
we
dramatized
somebody
drove
in
there,
the
lawn
mower
down
the
stairs
only
to
find
out
there
was
nothing.
C
You
know
nothing
true
about
this,
but
all
I'm
saying
sometimes
when
other
comes
in
it
seems
some
people
think
it.
You
know
they
create
some
some
drama
about
it,
but
what
I
mention
I'm
interested
again
in
the
commercial
vehicle
and
mr
mcdonald,
we
heard
in
the
past
some
company
didn't
fulfill
their
commitment
or
their
agreement
with
with
the
city,
and
then
they
they
establish
another
ontario
inc
number,
and
then
they
come
back
again.
C
So
they
don't
go
on
a
black
list
is
there's
a
is
there's
a
is
there's
an
effort
to
make
stop
of
these
abuse
of
the
system
like
like.
I
know
you
worked
so
hard
to
identify
a
group
that
didn't
qualify
to
to
you
know
to
apply
for
a
city
job
next
time,
but
then
they
changed
the
ontario
inc
and
they
came
back
again-
and
I
think
we
talked
about
this
in
the
past.
If
there's
a
way,
we
can
invest
a
little
bit
more
effort
to
find
out
about
about
this
practice.
B
So,
mr
chair,
this
is
unrelated
to
the
the
audit
of
the
procurement
of
commercial
vehicles.
But
what
I
would
mention
is
that
the
the
definition
of
supplier
performance
under
the
procurement
bylaw
applies
to
not
only
the
company
but
their
directors
and
any
associated
companies
as
well.
And
so
in
the
instance
where
a
company
was
barred
from
doing
business
with
the
city.
Were
they
to
create
a
new
company
and
attempt
to
get
business
for
the
city
that
bidding
prohibition
would
apply
to
them
as
well.
C
G
I
Chair
so,
as
we
previously
mentioned,
we
will
not
be
doing
any
additional
follow-up
on
these
current
hr
items
that
were
just
discussed
with
regards
to
future
audits.
We
will
be
obviously
working
with
management,
as
we
issue
future
recommendations,
we'll
be
working
with
them
to
determine
the
most
appropriate
time
frame
in
order
for
for
them
to
implement
their
action
plans
and
we'll
be
following
up
on
them
as
they
come
due.
I
What
you
will
see
going
forward
is
our
audit
reports
are
really
going
to
be
focusing
on
the
key
risks
so
areas
that
are
of
lower
risk.
We
are
looking
to
provide
what
is
called
a
management
letter
to
management,
so
I
think
I
gave
an
example
of
a
a
a
process
or
a
policy
document
not
having
an
owner,
for
example,
that's
very
low
risk
and
not
something
that
I
believe
requires
the
audit
committee's
attention
so
going
forward.
I
Our
reports
are
going
to
focus
on
the
high
risk
areas,
the
areas
that
we
want
management
to
address
in
an
extremely
timely
manner,
so
going
back
to
that
new
process,
it's
really
going
to
be
looking
at
them
as
they
come
due
and
obviously
anything
that
comes
from
the
equity,
diversity
and
inclusion.
Audit
that
we
did,
we
decided
to
to
scope
any
issues
that
arise
from
it
will
be
followed
up
in
a
timely
manner,
as
all
future
audits
will
be.
I
A
L
Yes
and
just
we
hr
has
been
partnering
with
our
colleagues
in
community
social
and
social
services.
There's
the
new
service
that
has
been
established
there,
which
is
under
the
you
know,
under
the
management
of
donna
gray
and
we've,
been
working
very
closely
to
review
all
of
our
hr
policies,
our
recruitment
practices,
to
eliminate
any
systemic
barriers
and
to
really
ensure
that
our
policies
and
practices
enable
us
to
have
a
diverse
workforce.
That
represents
that
the
city
that
we
serve.
G
My
concern
was:
is
that
is
going
forward
is
in
terms
of
our
our
clients
that
use
this
system?
Were
they
at
any
time,
were
their
names
lost
or
was
there
any
issues
with
anything
detrimental
to
our
clients
and
going
forward?
Have
we
has
this
been
resolved?
I
guess
that's
my
top
concern
when
we
have
such
a
registry.
K
I
can
just
clarify
on
the
results
of
our
work.
We
didn't
come
across
any
instance
where
the
information
on
the
the
people
on
the
red
history
waiting
list
were,
were
divulged
or
provided
or
not
being
you
know,
or
not,
being
being
or
sorry
being
exposed.
What
we
found
was
that
there
were
still
there
was
still
a
risk
in
that
area
and
that's
what
we're
highlighting,
but
we
had
not
we're
not
aware
of
any
incident
of
them
being
exposed.
G
K
Although
we
didn't
cover
that
in
in
our
follow-up
audit
back
when
we
did
the
the
original
audit
of
of
the
registry,
we
did
look
at.
The
number
of
you
know
the
makeup
of
the
of
the
list,
and
you
know
it's.
We
didn't
find
the
individuals
of
being
on
that
list
more
than
once,
I'm
top
of
my
head.
I
don't.
K
I
don't
recall
that
any
problems
in
that
area
what
we
did
find-
and
perhaps
what
wasn't
fully
I
think,
wasn't
fully
enunciated
at
the
time-
was
that
there
were
people
who
were
in
social
housing
that
were
on
the
list
again
to
move
to
more
appropriate
housing,
so
being
a
larger
unit
or
a
smaller
unit,
and
so
they
appear
on
the
list
as
well.
Even
though,
but
again
I
think
our
I
don't
didn't
really
come
up
in
our
follow-up
procedures.
That's
that's
my
recollection
of
that
audit.
H
Thank
you
very
much,
mr
chair.
Just
following
up
on
that
follow-up
audit
on
the
registry,
ed,
the
original
intent
here
was
to
try
to
get
to
to
make
sure
that
the
registry
was
working
because
it
was
a
joint
partnership
exercise
with
the
province,
but
it
was
also
to
try
to
validate
the
information.
That's
on
there
and
I
think
that's
a
little
bit
about
what
councilor
cavanaugh
was
getting
out.
There
is
there's
a
a
lot
of
us
are
curious.
Why
that
number
never
really
changes
a
lot
year
to
year.
H
What
makes
up
that
10
000!
That's
on
the
registry
like
how
many
are
people
that
are
actually
in
housing
now,
but
maybe
you
know
it
could
be
a
family
that
the
kids
have
grown
and
left
the
house,
and
so
the
the
the
mother
or
father
is
still
there
with.
You
know
three-bedroom
housing,
but
it's
just
them
and
they're
looking
to
downsize
or
it
could
be
a
case
of
families
looking
to
up
size.
H
K
H
K
It
was
honestly,
it
was
more
of
the
the
other
aspects
chair
there.
There
were
recommendations
on
you
know.
I
think
that
that
addressed
some
of
the
ideas
on
some
of
the
items
to
improve
the
maintenance
of
that
wait
list,
but
we
didn't
really
find
a
lot
of
issues
with
the
accuracy
of
the
data
on
that
list.
Back,
if
I
recall
back
in
our
original
audit,
it
was,
it
was
accurate.
K
H
K
Yeah,
there's
actually
a
fair
again.
I
don't
have
the
numbers
in
front
of
me,
but
there's
a
fair
number
of
a
fair
bit
of
churn
going
on
and
off
of
that
list.
Yeah
we
see
mara
at
the
time
it
was
14
000.
We
have,
you,
know
people
coming
off
and
then
we
have
people
coming
on,
but
it
always
seems
to
balance
out
around
that
area
or
it
did
at
the
time.
H
K
Well,
we,
if
I
recall
in
the
audit
we
did
identify
that
that
was
the
case
and
that
that
could
be
better
reported.
But
those
numbers
are,
you
know
the
registry
does
make
those
those
figures
available.
It's
not
a
you
know,
as
often
people
only
report
on
the
top
number,
the
14
000,
and
they
don't
get
into
the
details
of
the
report
which,
where
that
is
disclosed,
or
at
least
I
believe
it
was
at
the
time.
B
Thank
you,
mr
chair.
With
regards
to
the
numbers
on
the
wait
list,
I
understand,
and
it
has
been
a
point
of
discussion
over
the
years
currently
the
way
the
legislation
related
to
social
housing
stands.
Anyone
who
wants
to
move
to
a
different
rgiu
units,
so
even
if
they
are
already
receiving
rgi
and
rgi
subsidy
by
legislation,
they
must
go
back
on
the
wait
list
and
put
their
name
up
for
an
appropriate
size
unit,
whether
it
be
larger
or
smaller,
so
it
does
complicate
matters.
I
totally
agree
with
that.
B
With
the
new
legislation
that's
coming
into
place
related
to
bill
184,
there
is
the
option
for
service
managers
in
the
city
to
look
at
an
alternate
process
related
to
those
that
are
already
housed
versus
those
that
do
not
receive
any
housing
benefit
and
we
certainly
will
be,
as
the
regulations
are
refined
and
defined
over
the
next
year
or
so.
We
will
actually
be
looking
at
that
agree
that
that
is
an
opportunity
to
further
explore
and
better
define
what
that
wait
list
describes,
but
currently,
there's
no
option.
H
Okay,
it
almost
sounds
like
it
might
be
worthwhile
to
have
two
lists,
because
to
me
what
council
I
I'd
like,
I,
I
really
wish
councilor
mckinney
was
on
this
call,
because
I'd
like
to
get
her
insight
into
this,
but
to
me
we're
looking
for
people
that
don't
have
housing
that
we
want
to
try
to
find
housing,
for,
I
would
think,
would
be
the
higher
priority
than
trying
to
move
somebody
around
that
has
existing
housing,
but
just
wants
to
improve
it.
A
bit.
A
H
Okay,
so
my
next
question
on
the
changes
to
the
the
follow-ups
that
the
aag
was
referring
to
the
change
in
number
to
reach.
80
percent
was
that
as
a
result
of
recommendations
being
completed,
or
was
it
a
result
of
reviewing
the
recommendations
and
changing
how
your
office
looks
at
those
recommendations
to
say
that
okay
now
they're
completed,
because
you
view
them
as
a
lower
risk.
I
Chair,
so
the
new
process
is
not
reflected
in
any
of
the
results
that
were
reported
today.
They
are
part
of
the
old
process
that
was
performed
by
my
predecessor,
so
there
was
no
additional
lens
put
to
them
with
regards
to
a
risk
assessment,
it
was
whether
or
not
they
were
complete
or
or
not,
so
that
82
is
82,
fully
completed,
recommendations.
H
H
There
was
an
example
of
an
audit
a
couple
years
back
where
they
found
twenty
dollars
missing.
Now
that
could
be
considered
low
risk
because
the
amount
is
only
20
dollars,
but
the
way
I
looked
at
it
at
the
time
was
okay.
We
have
an
issue
with
a
process
in
cash
handling.
We
we've
managed
to
identify
this
time.
That's
20
dollars
missing,
but
we
had
no
way
to
know
if
a
million
dollars
was
missing
over
the
last
two
years
or
not.
Or
could
this
be
testing
the
system
so
that
a
million
dollars
does
go
missing?
A
Counselor
hubley,
I'm
interested
in
what
the
auditor
general
is
gonna
say
about
this.
I
will
point
out
that
it
is
not
strictly
with
respect
to
these
follow-up
audits,
but
it
does
speak
to
how
she
will
be
dealing
with
with
risk
and
follow-ups
in
in
in
the
future,
and
so
if
you
could
give
a
brief
answer,
madam
moderator
general.
I
Absolutely
here
for
that
particular
item,
I
would
still
consider
it
high
risk
and-
and
the
reason
for
that
is
the
control
itself,
we're
looking
to
ensure
that
there
are
controls
around
cash
handling
if
they
are
lacking.
While
that
was,
as
you
mentioned,
it
was
a
20
issue
that
was
just
in
what
we
reviewed.
Obviously,
these
these
cash
handling
controls
are
across
the
city
where
cash
is
utilized,
and
so
I
would
still
consider
that
one
to
be
a
higher
risk,
and
you
would
see
that
reported
in
future.
A
Thank
you,
councillor,
hubley,
vice
chairman,
you
had
your
hand
up
it's
down.
Did
you
mean
to
take
it
down?
You're
you're,
good.
Okay,
thank
you.
So
we
are
on
this
item
and
I
just
want
to
comment
with
respect
to
the
city
manager.
Mr
kanilakis,
who
spoke
earlier,
and
I
appreciate
his
commitment
to
the
recommendations
that
the
auditor
general
makes
and
96
is
a
pretty
good
score.
I
will
say,
but
I'm
sure
he
will
agree
with
me
that
we
always
want
to
improve.
A
Let's
not
settle
for
96,
let's
go
for
100
and
I
will
note
that
his
collaboration
and
his
commitment
to
the
new
process
by
the
auditor
general,
so
that
we
have
so
that
the
recommendations
are
implemented
on
the
date
that
is
promised
by
management
or
that
we
know
the
reasons
that
we
have
a
good
frank
and
full
exchange
with
respect
to
the
reasons
why
they
might
not
be.
And
so
I
I
appreciate
that
very
much.
A
F
Let
me
see
where,
therefore
be
it
resolved
that,
in
accordance
with
procedure,
bylaw
2021
24,
the
audit
committee
resolved
in
camera
pursuant
to
subsections
13
1a,
the
security
of
the
property
of
the
city
and
13
1b
personal
matters
about
an
identifiable
individual,
including
staff,
based
upon
the
rationale
sent
out
in
the
legal
implications.
Section
of
the
report.
Titled
office
of
the
auditor
general
report
on
audit
follow-ups
in
order
to
receive
from
the
auditor
general
a
follow-up
of
the
2015
audit
of
information
technology
security
incident
handling
and
response.
C
A
Thank
you,
and
so
we
will
take
five
minutes
to
allow
members
of
of
council
members
of
committee
to
leave
this
zoo
meeting
and
to
join
a
microsoft
teams
meeting
the
link
has
been
sent
to
you
by
our
committee
coordinator
and
certainly
to
allow
the
clerk
staff
and
any
other
staff
to
attend
that
team's
meeting,
and
so
we
will
pick
this
up.
Yes,
chair
will.