►
Description
Community and Protective Services Committee meeting - May 17 2018 - Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
B
A
So
code
I'm
lifting
are
through
okay.
We
return
to
that.
Is
the
first
item.
I.
Remember
that
amendment
of
meaning
proposal,
Gabriela,
Dubrowski,
tennis,
courts,
return
code,
I,
remember,
take
commemorative
many
proposal,
Joe
Messner
white
man,
choice
over
10k,
I,
remember
three
commemorative,
many
potatoes,
Lieutenant
Colonel
William
G
barcodes
received
park
right
there.
10K
I
remember
for
commemorative
maiming
proposal
at
wo,
will
Jimeno
Walker
Park
and
were
13
code
and
I.
Remember
five
commemorative
new
proposal,
a
gravity
physics
in
made
16
council
back
in
to
thank.
C
You,
madam
chair,
just
a
quick
acknowledgement
that
we
do
have
the
daughter
of
the
late
ed
Laverty,
the
gallery
today.
Tammy
labadie
just
wanted
to
acknowledge
her
and
her
family's
efforts
in
moving
this
file
forward
and
having
got
to
know
the
family
over
the
last
six
to
seven
months,
a
true
privilege
and
honor.
The
community
consultation
resulted
in
22
days
and
no
nays,
there's
very
strong
support
for
this
naming
and
look
forward
to
seeing
unveiling
later
this
fall.
So
I
just
wanted
to
acknowledge
her
today.
Thank.
A
You
can
sleep,
I
can
turn
and
welcome
them
into
the
committee
and
congratulations
so
Kurt,
okay,
I,
remember
six
out
of
that
paramedic
service,
2017
and
the
reports.
There
is
a
presentation.
So
that's
going
to
be,
had
I,
remember:
seven
men,
then
one
and
we'll
the
page.
Can
you
receive
that
received
item
number
eight
secured
in
emergency
management,
bench
2017
and
the
report
received
and
I
have
a
number
nine
updates
to
the
closed-circuit
television
CC
to
the
policy.
A
B
Si
yes,
my
map
result
Jan,
especially
Liberty
on
Panama,
necessarily
talonnet
super
see
certain
effects
on
airport
on
Paul
Allen
and
continued
support
messages
for
our
America.
Pr
cell
did
set
up
responsibilities
periods
without
a
crush
Kelowna
I
wanted
to
to
begin
and
really
asked
you
the
housing
first,
because
you
and
I
had
a
conversation
following
the
memo
and
you
you
know,
I
appreciate
that
there's
the
definition
L
of
housing
first
I
just
wanted
to
take
a
second
and
understand
in
terms
of
our
funding
pool.
B
Obviously,
we
have
existing
pools
of
funds
that
are
going
to
existing
providers,
but
how
are
we
reap
I
or
atty
zhing
to
to
really
support
the
housing
first
initiatives
that
that
that's,
maybe
the
the
element?
You
talked
about
the
programs.
You
talked
about
some
of
those
funds,
the
goals
of
housing
first,
but
I'm,
not
understanding
how
the
shift
I
know
it's
one
of
the
tools
but
I'm,
not
understanding
how
it
was
shifting
to
towards
it,
and
maybe
you
could
guess
a
little
clarity
on
that.
D
Madam
chair,
so
in
2014
we
had
a
redesign
of
the
henesys
service
system
and
it
was
really
a
response
to
some
change
in
federal
Ireland's
that
we
invest
at
least
65%
of
the
federal
homelessness
funding
we
receive
in
housing,
first
services
and
programs.
So,
prior
to
2014,
we
probably
had
13
positions
across
the
city
that
we
would
have
called
housing
first.
D
So
we
did
that
our
fo
and
at
that
point
in
time
we
intentionally
redesign
the
system
to
be
able
to
meet
that
federal
requirement
of
the
65%
investment
it
over
the
years
is
we
received
additional
federal
money
and
also
recently
new
provincial
funding.
Thea
has
a
good
program:
we've
expanded
our
housing
first
services
from
a
total
of
about
15
workers
to
those
65
different
workers
across
the
city
that
are
in
working
in
housing,
first
programs.
So
as
we
continue
to
receive
new
money,
we're
always
looking
at
what
our
needs.
D
B
And
do
we
feel
that
so
my
understanding
speaking
to
you
is
that
you
believe
it
is
a
successful
program
and
what
so?
How
do
we
expand
it?
If
it's
successful,
I
guess
that's
the
core
question
is:
are
we
awaiting
provincial
and
federal
funds
to
be
able
to
invest
more
or
we
realigning
some
of
our
internal
funding
streams
to
support
it
even
more
because
it
seems
to
to
to
have
shown
its
success?
It
doesn't
mean
that
supportive
housing
isn't
needed,
but
it
has
shown
some
pretty
interesting,
true,
interesting
progress,
so.
D
Did
eight
men
housing,
first
program,
cetera
so
to
date
in
our
housing
first
program,
we've
housed
619
long-stay
people
from
the
shelter
system
that
have
very
complex
needs
in
December.
In
January
this
year
we
added
10
new
workers
to
the
housing
first
program.
We
added
peer
support
workers
for
the
first
time
and
we
actually
received
new
funding
to
allocate
up
to
three
hundred
ten
new
housing
subsidies,
housing
allowances
to
help
make
housing
more
affordable
for
people
who
are
in
our
housing
first
program.
We
also
the
federal
government
is
out.
B
D
What
they
were
able
to
offer
a
housing
allowance
of
two
hundred
fifty
dollars
to
people
in
our
housing
first
program,
and
we
know
that's
not
enough
for
people
who
are
living
in
very
low
incomes
until
he
works
ODSP
to
get
into
the
private
rental
market.
So
the
subsidy
has
increased
to
up
to
five
hundred
dollars
and.
B
B
B
D
Madam
chair,
we
currently
have
approximately
six
hundred
and
some
names
of
what
we
call
a
prioritization
and
matching
list.
So
these
are
people
who
have
had
the
assessment
tool
we
use
administered
to
them
in
the
shelter
system.
They
have
long,
sheltered
stays
or
chronically
homeless
that
we've
been
staying
over
six
months
and
they
have
moderate
or
high
needs.
There
are,
however,
many
other
people
in
the
shelter
system
about
sixty
percent
of
people
in
the
shelter
system
are
people
who
are
really
there
don't
need
the
case.
B
So
these
are
not
only
questions
for
housing.
First
I,
don't
know
if
there's
any
members
of
committee
that
had
housing
first
questions
but
I
do
want
to
speak
to
the
other
communication
items.
Okay,
so
now
there's
another
memo
and
thank
you
again,
I
mean
this
applies
to
the
three
memos
that
are,
you
know,
I'm.
It's
good
information
for
the
committee
and
for
Council
to
have
I
want
to
go
back
to
under
the
Housing
Services
Act.
B
B
A
general
manager
lets
the
coach
coach
and
lets
the
players
go
out
and
play
on
to
the
that,
whatever
sport
they're
playing
we're
in
the
NBA
and
NHL
playoffs,
everyone,
you
know,
sees
the
importance
of
of
the
team
effort
and
so
on.
I
guess
where
I
fear,
the
confusion
is
I
feel
that
our
response
is
very
general
manager
like
when
I
believe
that
we
should
be
a
head
coach.
B
We
should
coordinate,
who
goes
on
the
ice
and
who
comes
off
the
ice
and
the
time
of
clay
and
and
that
could
be
related
to
funding
and
and
priorities.
And
so
on.
So
can
you
clarify
you
know?
Maybe
maybe,
if
you
can
use
my
terminology,
which
one
are
we
and
because
I
don't
feel
that
you're
coordinating
I
feel
that
we're
certainly
ensuring
that
the
value
for
money
is
met
and
that
the
goals
in
each
programs
are
met.
I'm
not
debating
that
but
I'm
not
feeling
like
we're
pulling
and
the
priority
over
that
we're.
D
Madam
chair,
so
in
the
broadest
sense,
when
you
talk
about
services
to
management,
it
is
really
about
how
the
funding
Esper
legislation,
ensuring
accountability
for
the
funding,
making
funding
allocation
decisions,
but
primarily
also
it's
about
services
and
coordination
and
planning
and
building
capacity
within
the
sector.
So
if
you
take
our
requirements,
I
mean
all
of
our
requirements
are
outlined
in
contracts
which
have
you
know,
specific
expectations
and
deliverables
and
outcomes,
and
they
really
do
vary
according
to
the
different
funding
stream,
a
program
that
the
contract
is
under
and,
of
course,
we
monitor
all
those
contracts.
D
But
from
the
system
planning
capacity
we
have
a
chair
participate
on
a
number
of
system
planning
groups
where
we're
trying
to
drive
the
overall
coordination
of
the
system.
There.
Everything
from
the
housing
system
working
group,
which
provides
advice
and
guidance
on
the
ten-year
housing
and
homelessness
plan,
the
Community
Advisory
Board,
which
provides
advice
and
guidance
on
homelessness
services
and
then
there's
very
other
tables
that
we
chair,
for
instance,
and
network
of
general
housing
providers
and
that
look
of
housing
first
providers,
both
the
operational
staff
and
the
management
staff.
D
We
work
with
our
social
housing
providers
through
different
teleconferences
and
we
participate
in
different
consultations
at
the
federal
and
provincial
level
to
make
sure
that
we
are
participating
but
we're
setting
the
direction,
but
we're
also
being
very
inclusive
in
collaborative
and
setting
that
selection
and
then
bringing
in
the
wealth
of
experience
that
our
partners
are
bringing
to
the
table.
Okay,.
B
B
Think
for
members
of
council,
maybe
for
the
general
community
s,
you
know
the
department
having
a
position
paper
as
to
not
just
the
tendon
arousing
and
almost
this
time,
but
a
position
paper
to
give
us
a
bit
more,
maybe
not
micro,
but
a
little
more
structure
as
to
you
know
what
we
in
a
perfect
world.
How
do
we?
How
would
we
get?
B
So
I
think
you
know
elevating
that
to
to
a
position
paper
I'm
using
the
word
positionally,
there
might
be
a
different
communication
format
that
might
be
better
would
be
helpful
in
the
right
term
because
we
talked
about
and-
and
we
did
pass,
I
believe
the
motion
around
housing,
primer
and
I
think
in
a
context
of
a
housing
primary
having
those
objectives
qualified.
As
to
you
know,
what,
where
we
want
to
go
would
be
to
me.
It's
not
that
we're
do
something
wrong.
B
I'm
sure,
on
the
final,
the
final
communication
I
want
to
I
want
to
thank
staff.
I
know
that
they
did
a
foursome
review
with
our
existing
agreements
relating
to
making
sure
that
everyone
can
access
the
services.
I
know
that,
for
example,
one
of
our
providers
is
changing
the
brand
exactly
for
that
purpose
of
getting
away
from
not
not
spirituality
but
faith.
You
doc,
I
think
in
there
in
the
report.
B
It
talks
about
faith
base
and
we
have
to
be
very
careful
because
everyone
has
their
journey
and
everyone
has
a
choice
and
we
have
to
respect
that.
I
I
think
our
goals
committee
is
to
ensuring
that
barriers
to
those
who
need
the
service
aren't
aren't
there.
So
could
you
speak
to
maybe
some
of
some
of
the
the
goals
there,
because
I
understand
that
you've
done
a
review
that
you'll
continue
to
work
with
providers
it's
well
identified
in
the
memo?
How
do
we
get
there
like?
Is
there?
Have
you
identified
some
risk?
You
know.
B
D
Madam
chair,
certainly,
as
you
mention
it
in
meeting
with
some
of
our
faith-based
organizations,
it
was
made
very
clear
to
me
that
you
know
they
really
moved
on
from
that
kind
of
charity.
Faith
based
model
of
the
past
to
really
a
social
justice
model
where
everybody
receives
service
and
it's
an
open
door
welcoming
environment.
Certainly
the
organization's
themselves,
doable
ID
of
activities
at
orientation
or
into
residents
days
of
lights.
To
make
sure
people
are
aware
that
services
are
available
and
accessible
to
everybody
and
what
those
complaint
processes
all
are.
D
People
don't
feel
that
they're
receiving
the
services
that
they
need
all
of
our
contracts
and
claim
explicit
reference
to
the
interion
Human
Rights
Code,
when
people
cannot
discriminate
on
the
different
protective
services,
including
credo.
Religion,
is
one
of
those
statuses.
One
of
the
things
that
we
we
are
undertaking
a
review
of
our
emergency
shelter
standards
over
2018
and
2019,
and
we
are
looking
into
some
of
the
resources
that
are
available
through
the
entire
Human
Rights
Commission.
D
F
Perhaps
I
could
just
introduce
my
group
here.
We
have
Lisa
patch
from
BSS
that
we
chief
furlong
and
general
manager,
Demonte
Thank
You
Jenna,
the
general
manager
yeah
I.
So
it's
been
a
long
time
since
I've
been
before
the
committee
about
eleven
years
now
and
very
happy
to
be
back
and
and
to
present
the
annual
report
for
2017.
F
So
we
start
with
a
service
profile.
We
have
three
divisions
in
the
service:
the
operations,
logistics
and
the
CAC,
the
central
ambulance,
communications
center
logistics
and
operations
are
50-50
funded
with
the
province
ish,
and
we
dispatch
center
is
a
hundred
percent
funded
by
the
province.
We
provincially
regulated
and
certified
by
the
by
the
Ministry
of
Health.
That
happened
last
year,
2017
for
both
the
CAC
and
the
operations.
The
dispatch
center
is
a
regional
center
of
dispatchers
for
Prescott
Russell
and
Cornwall
SDG,
as
well
as
the
City
of
Ottawa.
F
F
The
well
has
increased
every
year
for
the
for
the
last
five
years,
and
in
2017
the
volume
was
approaching
140,000
137
thousand
responses.
That
translates
to
a
call
every
three
and
three-quarter
minutes.
Of
course,
these
calls
don't
come
in
in
a
regulated
period
of
time.
We
have
a
call
demand
curve
that
increases
during
the
day,
and
we
can
see
calls
come
in
at
rates
exceeding
one.
A
minute
one
over
two
minutes
and
but
overall
average
about
a
three
and
three-quarter
minutes.
F
Our
response
time
standards,
as
as
indicated
in
the
report,
are
based
on
the
Canadian
triage
acuity
scale,
which
has
five
levels
of
priority
highest
levels.
It
was
the
CAS
one,
as
well
as
the
sudden
cardiac
arrest.
The
percentile
rank
performance
target
is
established
by
council
and
is
for
the
entire
city
area
and
was
reported
that
way
to
the
province
under
legislation.
F
We
do
have
to
mitigate
responses
and
our
resources,
and
we
have
a
multitude
of
programs
and
and
initiatives
to
mitigate
the
demand
on
the
service,
as
well
as
to
maintain
the
resource
levels
within
the
community.
Community
paramedics
is
one
of
those
mitigation
strategies.
This
is
geared
to
and
intended
to
reduce
the
911
call
volume
on
the
service
as
well.
F
We
in
partnership
with
the
Lyn
over
the
flu
season
of
2017-2018,
we
established
they
flew
a
specific
flu
community
paramedic
program
and
that
that
program,
at
the
end
of
our
assessment
of
it,
diverted
eleven
hundred
and
twenty
four
patients
away
from
emerged
departments
over
the
over
the
course
of
the
flu
season.
So
this
is
eleven
hundred
patients
that
didn't
get
transported
to
hospital
that
were
assessed
and
treated
in
place
by
paramedics,
using
their
current
skill
set
and
the
translation
of
that
load
both
on
the
paramedic
service
and
on
the
hospital
emergency
departments,
was
significant.
F
We
also
use
a
paramedic
response
units
with
a
single
paramedic
in
a
single
in
a
car
as
opposed
to
an
ambulance.
These
medical
response
units
are
distributed
throughout
the
city,
strategically
placed
to
respond
to
emergency
calls,
and
once
the
transport
of
that
patient
has
been
arranged,
the
paramedic
response
unit
returns
to
service
immediately
in
the
community,
as
opposed
to
going
to
the
hospital
or
transporting
to
the
transferring
to
the
emerg.
F
The
provincial
Ministry
of
Labour
has
been
has
been
ramped
up
in
the
last
number
of
years.
We
have
looked
at
and
implemented
a
number
of
programs
to
support
our
staff
as
they
as
they
do.
They
work
in
the
community,
including
a
couple
of
things
that
the
art
scene
and
many
other
and
many
other
services
we
have
max.
The
therapy
dog
who
is
at
the
at
the
headquarters
and
on
the
road
with
a
with
his
handler.
F
This
program
has
has
been
modified
from
the
military
to
all
the
emergency
services
specific
to
the
emergency
services
and
will
be
providing
that
training
to
staff
and
supervisors.
It's
a
four-hour
frontline
training
session
for
this
bit
of
staff,
an
eight-hour
training
session
for
supervisors.
We
have
a
50
member
peer
support
program
which
they,
which
is
a
large
contingent
of
staff
who
are
trained
and
prepared
to
provide
support
to
members
who
require
it,
and
it
also
another
significant
investment
in
the
mental
health
of
our
staff.
F
F
F
We've
met.
The
council
approved
council
established
response
time
performance
targets
in
2017.
The
call
I
mean
continues
to
increase,
and
we
expect
that
to
continue
on
born
in
63,
so
I'm
kind
of
the
tail
end
of
the
baby
boomers
and
everybody
else.
You
know
the
this
wave
is
really
starting
to
hit
us
now
and
we
need
to
be
nimble.
We
need
to
be.
We
need
to
be
responsive
to
the
needs
of
the
community.
F
A
C
C
The
first
table
is
the
response
volumes
on
page
four.
You
know
that
they
have
been
increasing
over
the
years
there
I'm
surprised
how
they're
increasing
at
a
diminishing
rate,
which
just
means
they're
still
going
up
but
year
earlier
that
the
percentage
increase
is
going
down.
You've
just
said
the
wave
is
coming.
Are
we
anticipating,
maybe
another
influx
of
calls,
as
the
population
continues
to
age?
So.
F
Our
statistics
show
that
they'd
be
the
major
client
group
is
a
major
drip
and
that
that
demographic
itself
is
growing
as
as
far
as
a
as
far
as
the
statistics
will
show.
So
if
our
client
group
is
growing,
what
our
expectation
is
that
the
that
call
volume
will
also
increase
now
being
compared,
for
that
means
that
we
will
do
whatever
we
can
to
mitigate
those
calls
we'll
try
to
have
the
calls
you
know,
through
education
and
through
medical
and
health
education
reduce
the
the
emergency
aspect
of
it.
F
C
F
I,
wouldn't
necessarily
call
it
extra.
The
the
system
is,
is
intended
to
provide
care
for
four
largest
group
of
clients,
which
is
which
is
the
elderly,
so
their
training
right
from
the
start
of
college,
is
geared
towards
those
to
go
into
that
demographic.
However,
there
are
some
ancillary
training
processes
that
we
put
in
place
specific
to
this,
this
flu
initiative
that
we
know
took
place
over
the
over
the
winter,
so
that
required
a
change
in
our
processes.
For
instance,
providing
IV
starts
to
to
people
in
nursing
homes.
C
That
treatment
this
may
seem
like
an
odd
question,
but
we're
all
calls
medical
calls
and
I
asked
that,
because
last
month
of
the
fire
department,
they
provided
us
that
their
call
volume,
but
not
all
fire
department,
calls
were
fires.
There
were
other
reasons
would
that
they
were
being
called.
You
don't
talk
about
sort
of
false
alarms
or
false
calls
where
you
show
up,
and
there
was
not
a
medical
emergency.
How
does
how
can
I
see
that
data
so.
F
C
C
F
Go
down
that
path
a
little
bit
the
we
do
have
a
education
program
underway
on
when
to
call
9-1-1
and
when
not
to
call
9-1-1.
So
there
are
obviously
there
are
the
stages
or
states
of
severity
of
calls
and
all
those
are
prioritised
that
they
at
the
dispatch
center.
We
are
obligated
to
attend
each
one
of
them.
F
Not
every
patient
gets
transported
to
the
hospital,
not
every
patient
gets
gets
a
treatment
and
not
every
patient
is
found.
There
are
activations
of
the
system
for
things
like
a
collision,
a
motor
vehicle
collision
that
results
in
no
treatment
nor
transport,
but
again
does
translate
into
workload
on
on
the
system.
Two.
C
More
questions
when
on
chart
on
page
13
and
I
hope
this
is
for
you
for
mr.
Demonte
there's
talk
about
paramedic
service
headquarters
has
reached
its
maximum
capacity
related
to
vehicle
deployments
and
staffing.
You've
initiated
a
review
for
the
build
of
an
annex
after
today's
meeting
can
I
get
much
more
details
about
your
capacity
issues
why
you
can't
use
existing
buildings
elsewhere
in
the
city,
those
types
of
things.
This
looks
like
we're
going
down
the
road
of
an
expensive,
maybe
expansion,
but
can
I
just
ask
for
more
information,
possibly.
G
Chair,
you
know
this
is
the
local
it.
The
service
always
provides
in
their
reports.
So
this
is
about
the
headquarters.
As
you
know,
the
model
Emily
starts
at
headquarters
and
then
deploys
from
there
with
the
growth,
particularly
in
the
West
End,
and
this
was
part
of
our
long-term
strategic
capital
planning
since
year.
One
we're
now
at
the
state
who
are
starting
to
look
for
another
kind
of
singer,
start
building
in
more
in
the
West
End,
but
absolutely
don't
give
you
that
it
doesn't
mean
additional
posts
or
stations
as
a
matter
of
fact,
we're
collapsing
that.
G
C
We're
there
my
last
question
is
regarding
codes
eros,
it's
not
mentioned
in
your
opponent.
I
raised
this
with
the
chief
sorry
with
the
general
manager
last
year.
Is
there
a
reason
why
it's
not
in
this
annual
report,
given
the
high
profile
and
the
term
is
code,
zero
right
when
are
no
available,
ins
is
okay.
So
can
you
just
comment
on
the
state
of
code
zeroes
in
2017
we
making
improvements.
Can
we
see
the
data
I've?
Had
you
ongoing
conversations
with
the
GM,
but
I
think
this
is
an
important
metric
to
comment
on
the.
F
So
the
code
zero
situation
occurs
when
the
demand
exceeds
a
resources.
It
may
occur
several
times
within
a
short
period
of
time.
It
may
occur
for
an
extended
period
of
time
in
2017
and
occurred
322
times
and
the
when
that
occurs.
The
there
still
remains
the
paramedic
response
units,
as
as
response
capable
there
is
a
there,
is
a
tiered
response
agreement
in
place
with
police
and
fire
to
to
respond
to
those
calls
as
well
the
the
response
time
performance
of
the
system
exceeded.
F
The
council,
approved
response
on
targets
and
the
so
I
said
when
I
was
discussing
the
response
volume.
The
the
rate
of
those
that
reception
of
those
calls
has
a
very
big
impact
on
on
the
resource
availability
and
when
have
hours
of
high
rate
call
volume.
Those
resources
are
first
of
all
dedicated
to
the
to
the
call
itself,
and
then
they
go
to
the
hospital
and
as
they
as
calls
kind
of
progressed
and
build
up
more
cars,
more
vehicles
at
the
hospital
reduces
the
resource
levels
and
and
that
situation
can
can
present
itself.
But.
C
Just
just
so
unclear,
if
I,
in
helping
someone
who's
in
cardiac
arrest
and
call
9-1-1,
are
they
dispatching
an
ambulance
exclusively
or
are
you
going
to
send
the
entire
cavalry?
Will
the
fire
department
be
dispatched
as
well?
Yes,
just
looking
at
the
fire
medical
calls
in
2017,
for
their
report
went
up.
C
Seven
percent
in
2017,
so
they're
now
responding
to
4,300
medical
calls
a
year
which
is
a
drop
in
the
bucket
compared
to
how
many
calls
the
paramedics
respond
to,
but
are
they
being
sent
to
when
we
know,
there's
no
closed
ambulance
or
they
being
sent
for
those
most
high
critical
calls,
because
we
want
who's
ever
closest
with
an
AED
with
training
you
get
there
first
and
then
we'll
work
it
out.
It's.
H
F
None
of
them
currently
are
handle
over
the
phone.
The
there
are
systems
in
the
world
that
do
that
and
that
is
dependent
on
the
tool
that's
used
at
the
at
the
communication
center.
That's
not
the
two
we
have.
We
have
a
that.
We
have
a
commitment
from
the
Ministry
of
Health
for
the
implementation
of
a
new
call
taking
algorithm
for
the
fall
of
2019.
F
We
haven't.
We
haven't
written
that
down
in
Inc,
but
this
is
this
is
medical
priority
dispatch
system
which
is
which
is
a
use
throughout
the
world
and
has
the
has
the
ability
and
specificity
to
to
tease
out
those
calls
and
a
give
us
an
ability
to
potentially
reduce
our
responses
to
those
two
to
college?
Yes,
I.
H
Guess
when
I'm
thinking
of
sort
of
the
telehealth,
where
you
get
a
nurse
at
the
other
end,
I'm
sure
there
are
some
calls
where
the
paramedic
was
on
the
other
end
of
the
line
he
or
she
could
give
appropriate
advice
without
having
to
jump
into
the
vehicle
and
spend
the
gas
and
do
everything
else.
Is
that
something
that
is
that?
What
sort
of
what
you're
talking
about
in
the
HR.
F
H
The
next
part
of
Lent
Agra
isn't
really
a
question
so
much
but
applaud
your
influenza
program
that
you
introduced
I
just
think
is
unbelievable.
We
we
hosted
an
event.
My
we
had
wonderful
turnout,
lots
of
people,
the
staff
memory
had
in
place
was
was
great
great,
with
the
community
lots
of
good
information
available,
wonderful
with
the
kids
that
needed
to
get
the
shot,
because
we
had
some
o
Upton
children
there,
whose
parents
want
them
get
the
shots.
So
can
we
be
assured
that
that's
going
to
be
an
ongoing
program?
And
it's
not?
F
Program
as
it
was
established
for
this
year
was
dependent
on
funding
from
the
limb,
and
they
too
were
quite
quite
pleased
with
the
results
of
it,
and
so
our
expectation
is
that
we'll
be
returning
to
that
type
of
arrangement
or
or
one
that
might
be
tweet
for
even
higher
performance.
So
we're
hopeful
that
that
will
continue.
We
at
this
point.
We
see
no
reason
why
the
Lynwood
not
reengage
us.
You
know
shortly
I
guess
in
the
in
the
summer
months
to
prepare
for
it.
It
was
a
bit
of
a
last-minute
implementation.
F
Last
year
we
were
approached
on
Wednesday
November
when
the
hospitals
and
the
greater
health
care
industry
kind
of
looked
around
for
oh
well,
here
comes
the
flu
again,
and
what
can
we
do
about
it?
And
so
it
was.
It
was
a
bit
of
a
late
start
for
her
last
year.
This
year
will
be
even
better
prepared
and,
and
we
will
certainly
be
pursuing
it
with
the
Lyn
again
well,.
H
If
you
were
mr.
gallant,
we
could
come
back
to
us
if
there's
any
kind
of
an
issue
there
and
Neil,
whether
from
the
chair,
the
mayor
or
some
combination
there
out
for
the
resolution
passed
because
again,
I
don't
know
what
my
college
experience
was,
but
it
was
very,
very
positively
received
and
I
think
really
helped
to
fill
a
gap
out
in
the
community.
Chair.
G
I
just
add
a
given
list
that
to
health
perspective
and
mr.
Cassidy
has
been
very
sort
of
chief
Castley,
been
very
forceful,
with
district
with
our
partners
of
the
province.
This
is
truly
a
health
care
need,
so
we
have
to
continue
ensure
that
the
hundred
percent
funded
by
the
policies
programs-
and
it's
not
on
our
our
tax
bill
here.
So
that
may
be
something
we
come
back
because
those
programs
have
a
tendency,
all
they're,
really
great
mobile,
5050
funder
with
you.
Our
position
is,
they
are
really
great.
They
should
continue.
G
It
helps
the
larger
health
care
system
that
helps
our
volume
and
we
should
expand
that
we're
talking
about
long-term
care
facilities
now,
where
the
max
can
go
in
there
and
start
IVs
and
start
treating
patients
there
and
not
transport
the
law
school.
But
that's
that
has
to
be
a
hundred
percent
funded
by
the
province.
So
we
can
have
staff
to
do
that
and
it's
not
removing
staff
from
our
prime
mission,
which
you're
responsible
for
the
emergency
response.
So
that
is
something
that
we
may
take
up
on.
G
It
would
take
you
up
on
the
preventative
support
at
the
political
level.
If
we
start
seeing
a
tendency
of
the
Ministry
of
Health
bureaucracy
to
lean
towards
starting
to
download
that
to
us,
we're
not
on
for
that,
our
prime
mission
is
Emergency
Response.
This
other
stuff
is
good.
We
got
to
continue
to
do
it,
but
that
should
be
a
hundred
percent
funded
by
the
province.
Yeah.
H
F
Are
we
are
always
looking
for?
A
mental
health
is
a
is
a
complex
issue
and
very
individual,
and
what
works
for
one
doesn't
work
for
another
the
so
so
one
thing
that
that
we've
certainly
promoted
is
the
open
discussion
of
these
issues.
There
are
other
programs,
there
are
other
tools
that
actually
we've
got
a
couple
meetings
set
up
for
Friday,
I
believe
for
for
another
type
of
tool.
F
For
first
stop,
so
we
want
to
have
a
lot
of
tools
in
the
box
and
at
this
point
to
answer
your
question:
it's
it's
we're
managing
that
internally
and
although
I'd
like
to
certainly
make
it
part
of
our
general
discussion
as
to
as
to
the
you
know
the
safety
of
our
stop,
but
we'll
continue
to
to
investigate
any
any
type
of
approach
or
tool
that
we
could
use
to
help
with
the
staff.
Well,.
H
I
appreciate
putting
into
the
court
because
more
often
than
not,
we
get
the
stats.
How
many
calls
and
family
this
and
hanley
that-
and
this
gives
us
an
opportunity
to
see
the
impact
on
our
employees
as
well
and
and
the
good
work
that
you're
doing
to
to
address
that
and
and
puts
it
on,
put
it
on
our
radar
to
know
that
that
that's
a
real
incident
at
the
job
that
you
people
do
so
so
I.
Welcome
that
as
part
of
the
deportment
hope.
G
Chief
Kassadin
and
from
broader
governance,
respect
them
for
you
responsible
for
all
the
emergency
services.
This
is
certain
leaders,
know
the
stigma
at
work.
We
have
to
do,
and
we
know
in
about
an
hour,
doing
some
research
projects
with
some
universities
to
see
the
impact,
but
we're
doing
it
broadly
as
a
team
with
our
police
partner.
Even
though
they're
separate
with
the
board
and
I
know
recently,
the
board
received
from
Leki
bordello
some
data
showing
that
they're
having
some
challenges
there.
G
It's
got
managerial
impacts
and
WSIB,
and
you
know
they
have
to
backfill
it
all
out
so
we're
doing
at
both
appendix
with
police
and
also
fire
and
the
Tri
Services
team.
So
we're
really
taking
this
as
a
broad
approach,
reduce
the
stigma,
give
support
to
staff,
look
at
the
literature
work
with
the
academics
and
doing
research
and
understanding
that
baseline
and
yes
as
a
manager
to
well.
How
does
this
impact
our
bottom
line
as
well?
And
you
know
we
have
the
health
and
there
are
tragic
incidents
happening
as
well
to
that
we
want
to
avoid.
G
You
know
that
we're
hearing
across
the
country
and
you're
in
Ottawa
as
well
to
what
people
take
their
own
lives
and
emergency
services
because
of
the
you
know
the
the
burden
that
they've
had
over
the
years.
So
this
is,
as
this
chief
has
mentioned,
one
of
his
point
initiatives,
and
very
supportive
of
that.
That
is
the
key
to
success,
to
the
health
of
our
members
to
be
able
to
serve
this
community.
So
thank
you
for
all
that.
You
know.
E
F
The
villain
the
last
group
is,
is
going
on
the
road
as
we
speak.
That's
a
group
of
12
and
so
hiring
processes,
utilize
the
course
the
college
graduation
times
so
that
group
is
going
on
right
now,
we're
also
a
also
as
part
of
that
hiring
group.
We
do
replace
our
attrition
groups
as
well,
so
there's
actually
more
than
those
twelve
going
on,
but
as
an
addition,
those
twelve
right.
E
E
F
E
Why
I'm
asking
this
question
so
are
we
catching
up
to
where
we
want
to
be,
as
you
know
that
in
the
last
three
years
we
realize
how
the
system
was
not
really
serving
our
city
or
for
our
resident,
and
the
chair
recognize
that
with
the
mayor's
and
we
started
to
kind
of
put
in
perspective,
hiring
right
away
and
we
were
able
to
pull
some
money
from
the
deserve
to
hire
first
batch
in
2016
I.
Where
are
we
you
see
ourselves
and
to
catching
up
to
that?
Where
we
want
to
be
so.
F
E
Would
when
these
new
hires
are
in
service,
counselor
Brockington
brought
a
point
that
how
many,
but
there
is
no
highlight
on
how
many
times
we
hit
code
zero.
But
can
you
look
at
that
elaborate
little
bit
more
like
the
problem
was
called
zero
and
it
I
think
it
is
not
only
the
services
on
honesty,
as
as
that
kind
of
relate
back
to
the
held
up
at
the
hospital
like
in
an
average.
E
When
you
hit
code
zero,
how
many
ambulance
you
have
at
saying
merchants,
even
because
last
couple
weeks
we
there
was
an
emergency
and
it
was
a
short
on
the
TV
and
you
look
at
the
this.
The
lineup
of
the
ambulances
is
incredible
and
in
my
experience
some
incident
happen
in
my
world
and
you're,
not
stranger
to
it,
that
one
call
we
had
to
wait
for
an
ambulance
and
you
had
17
ambulance
sitting
at
the
emergency,
that's
34,
so
we
could
hire
200
paramedic.
E
How
we're
going
to
be
able
to
fill
that
God
I'm,
going
to
give
you
an
opportunity
to
talk
about
it
and
see
that
how
this
committee
can
help
you,
because
I
understand
we
could
hire
another
hundred
paramedic
to
motor.
But
if
you
do
not
have
the
download
and
the
hospitals
and
working
with
us,
what
the
hospital's
you're
not
going
to
be
able
to
reach
your
target
regardless.
How
many
I
ever
give
you
so.
F
F
The
staff
don't
want
be
in
hospitals
and,
like
you
say
when
is
when
there's
17
of
them.
That's
17
patients
with
34
paramedics
looking
after
them,
nor
the
place
that
lower
the
place
in
their
in
the
MA
medical
field.
We
have
34
people
looking
out
to
17
people.
So
it's
inefficient
and
we're
working
well.
We
are
working
well
with
the
hospital
I.
F
Certainly
don't
want
to
leave
any
impression
that
this
is
not
a
issue
that
they
recognize
and
prioritize,
and
we
anticipate
that
we'll
have
shortly
some
movement
and
some
improvement
on
the
on
the
offload
issue,
but
currently
it
it
is
a.
It
is
a
drain
on
our
resources
and
and
we
need
them
back
now.
I
should
say
that
that
does
not
create
that
in
itself
does
not
create
more
patients,
so
any
additional
resources
for
the
system
or
not
it
doesn't.
It
doesn't
translate
to
more
paramedics
in
hospital.
G
If
I
may
and
I'm
sorry
for
the
chief
I'm
going
to
this
is
one,
that's
a
big
frustration
and
the
chief
asked
to
have
a
relationship
with
also
enough
to
work,
but
it's
partly
why
I
want
to
be
clear.
He's
made
a
very
good
point.
Two
things
you've
fulfilled
your
responsibility
from
a
governance
perspective
to
the
needs
of
this
community
for
the
supply
of
service,
as
we
have
growth,
you've
added
resources,
so
that
curve.
That's
one
bucket
of
this
thing,
the
other
bucket
and
I'm,
going
to
be
a
little
more
blunt.
G
It's
been,
we've
assumed
its
responsibility
since
2001
awfully
delays
been
a
problem
since
2001
seventeen
eiling's
is
on
offload
and
in
the
hospital
emergency
room,
I
would
say
as
a
manager.
If
I
were
the
boss
of
that
organization,
I
would
say
there
are
people
that
should
be
leading
your
organization
and
we
should
rethink
the
way
we
do
things.
It's
been
18
19
years
of
this
there's
a
there's,
a
problem
of
competence
and
managerial
mentions
and
I
know.
That's
that's
crossing
a
line
because
Hospital
institutions
are
sacrosanct
in
our
community.
They
are
great
institutions.
G
I
sit
on
one
of
the
boards
of
the
hospitals
in
this
committee
of
Foundation,
Board
and
I'm
very
active
and
tremendous
institutions,
but
the
emergency
rooms
are
a
disaster
and
there
is
no
excuse
and
we
fulfill
our
responsibility.
A
paramedic
goes
to
the
scene.
There
lies
at
the
emergency
room.
The
patient
should
be
taken
charge
by
the
the
physicians
and
the
staff
of
the
ministerial
if
they
gotta
hire
more
staff
and
put
more
beds,
so
be
it
you're
doing
your
part
of
the
equation.
They're
not
and
I've
got
a
big
issue.
Mr.
G
Cassidy
is
working
with
the
biggest
hospital
right
now,
which
is.
Are
you
just
Chell?
Are
you
challenge
and
the
CEO
and
the
VP
of
that
institution
is
promising
zero,
awful
delay?
I
hope
that's
right,
because
we've
been
doing
this
over
and
over
again
and
expecting
different
results.
It
has
been
18
years
that
we've
been
how
to
lawful
the
way.
So
that's
capacity
that
should
be
on
the
street
law.
Billie
alert
with
zero.
E
Mr.
Lamont
I
really
really
appreciate
your
being
blunt
but
you're
not
really
being
blunt,
you're
being
reasonable
and
responsible
for
the
city
of
auto,
because
madam
chair
I
do
want
to
make
sure
this
committee
understand.
I
do
want
to
make
sure
this
committee
understand
the
issue
and
I
want
to
make
sure
that
we
understand
the
issue
and
we
are
going
to
like
what
we
are
hearing
from
our
general
manager
and
from
our
chief.
A
Okay,
I
think
your
cancer
do
is
list
I
guess.
The
first
question
is
why,
in
17
years,
if
we
continue
to
have
this
problem,
but
the
other
part
is
I
seem
to
recall
last
year,
when
you
are
here
you're
talking
about
the
nurse
program
and
I
thought,
you
gave
an
indication
that
things
were
improving
significantly,
so
is
it?
Isn't
it
so.
G
The
aqua
program
is
something
that's
belong
for
some
time
we
currently
receive
from
the
province
of
Ontario
owners,
1.5
million
dollars
that
we
forward
to
the
institutions
and
there
is
an
impact,
there's
a
decrease
in
some
of
the
wait
times.
But
it's
it's.
You
know
it's,
it's
not
it's
not
resolving
the
issue
once
and
for
all.
When
we
arrive
in
an
emergency
room,
we
should
be
able
to
transfer
the
patient.
The
staffs-
and
you
know
we
here
is
we
don't
have
enough
nurses,
we
don't
have
enough
beds.
G
Well,
when
we
come
to
you
or
Chief
Cassidy
comes
to
you
and
call
volume
goes
up
and
say
we
have
to
adjust
things.
Why
aren't
the
hospitals
doing
that
in
their
in
their
institutions?
They
can
reallocate
resources
to
the
emergency
room.
So,
as
indicated
here,
you
can
see
the
year-over-year,
the
tar
gained
and
it's
positive,
but
you
can
see
2016-2017
its
kind
of
flattening
out,
but
the
time
spent
in
excess
of
30
minutes
and
the
emergency
room
continues
to
go
up
here
over
here
and
that's
the
time.
G
That's
got
to
go
back
on
the
road
and
this
is
a
fundamental
management
problem.
It's
like
resolve
your
issue.
You
know
what
your
call
load
is
coming
into
your
emergency
room,
put
appropriate
South
embeds
to
handle
it
and
I
know
the
institution
will
talk
to
you,
the
alternative
level
of
care
of
patients,
low
long-term
care
beds,
but
again
that
shouldn't
be
downloaded
and
the
impact
on
the
emergency
side
of
response
in
the
community.
So
there's
work
being
done
and
I
know.
I
was
a
little
blunt
this
morning,
but
mr.
G
Cassidy
and
his
team
are
doing
work
with
the
hospitals,
but
it's
something
that
I.
You
know.
We've
been
doing.
This
we've
been
funding
in
1.5
million
dollars
a
year
of
provincial
money,
bayous
flows
through
us
identifying
the
hospital
institutions,
but
things
aren't
changing
so
I
think
it
needs
a
bit
of
a
shake-up
and
I
think
the
hospital
institutions
need
a
bit
of
a
wake-up
call
to
fulfill
various
possibilities.
Okay,.
G
The
Association
and
the
chiefs
Association
have
been
working
and
I
know
it's
bad
timing.
Now
that
it's
fallen,
so
we
have
don't
have
an
interval
to
really
discuss
with
the
nurse,
sir,
is
not
truly
available,
but
it
has.
Discussions
have
been
taking
place
at
the
highest
levels
of
the
organization
and
the
provincial
governments,
and
this
is
not
to
be
fair.
This
is
not
an
Ottawa
problem,
it's
a
bottle
across
the
province.
If
you
look
at
what's
happening
in
Hamilton
and
own
council,
there
is
intervene
and
I,
don't
think.
G
They've
been
successful
at
all
as
well
and
they've
had
situations
where
they've
been
shooting
and
then
we
know
Adams
is
available,
they
are
offloaded
and
it's
made
the
press.
So
it's
a
huge
challenge
and
it's
something
that
we're
going
to
have
to
grapple
with
the
resolve
once
and
for
all,
because
this
is
impactful
our
capacity
not.
F
To
get
too
far
into
the
weeds
about
the
offload
nice,
but
the
offload
nurse
is
right
now
a
triage
destination,
so
the
paramedics
arrive
and
the
triage
nurse
will
say
to
them.
Your
patient
can
go
into
ARBs.
Your
patient
can
go
into
the
waiting
room.
Your
patient
can
go
to
the
offload
nurse
or
stand
there
and
wait
and
that's
what
we're
trying
to
change
the.
F
What
we'd
like
to
happen
is
that
the
hospital
staff
receive
the
patient
and
then
Shepherd
that
patient
through
the
triage
process,
without
being
necessarily
a
right
now,
the
paramedic
service
is
a
triage
destination,
as
well
as
the
offload
nurse.
The
elbow
nurse
has
a
number
of
criteria
and
exclusions
and
and
really
the
basis
of
our
approach
is
to
remove
the
huijin's
so
that
the
the
hospital
staff
assumed
that
responsibility
at
the
threshold
of
the
facility.
E
You
so
I
really
appreciate
if
you
could
keep
updating
the
Committee
on
specifically
on
this
subject
on
the
subject
of
the
offload
and
we're
making
sure
you're
get
making
headways
and
working
with
an
agreement
with
the
general
hospitals
and
if
we
need
any
to
address
an
issue
on
a
political
level.
I
appreciate
mr.
E
de
Monte
that
you
come
to
our
committee
and
and
make
sure
you
ask
to
help
I
want
to
change
the
subject,
for
we
always
hear
that
we're
talking
about
how
our
municipal,
our
neighboring
municipality
income
and
then
make
calls
in
the
City
of
Ottawa
I
just
had
just
an
incident
happened
and
it
happened
to
know.
I
was
aware
of
it.
E
We
made
a
call
to
12
to
the
night
on
one
paramedic
and
then
someone
from
Prescott
Russell
showed
up
at
the
door
at
Osgoode
care
center
within
a
minute
behind,
and
paramedics
showed
up
and
by
the
time
those
guys
came
in
to
the
bathing.
We
were
the
Ottawa
paramedic.
They
were
able
to
be
in
and
working
right
away
on
a
patient,
but
the
Prescott
Russell
paramedic
really
didn't
they
kept
going
back
in
their
way
and
well.
That
is
that
kind
of
a
call
to
the,
and
this
is
a
count
on
us
as
the
key
know.
E
When
we
talk
about
the
we're
getting
lots
of
calls
and
Co
Faro
is
their
account
to
us
as
a
call,
if
it'd
just
be
for
them
to
show
up
and
stop
at
the
building
and
keep
moving
on
and
also
I
want
to
talk.
I
want
you
to
explain
a
little
bit
about
the
municipalities
why
their
minutes
felt
this
comes
always
to
the
city.
F
The
Ottawa
super
ambulance
communication
center
is
operated
by
our
staff
under
the
policies
and
procedures
and
may
practice,
as
provided
by
the
Ministry
of
Health,
and
that
manual
practice
dictates
that
a
dispatcher
when
assigning
a
vehicle
to
a
to
a
call
will
send
the
closest
vehicle
in
time
to
that
call,
regardless
of
municipal
affiliation.
So
your
experience
of
having
an
auto
law
vehicle
show
up
right
behind
is
is
more
typical
than
them.
F
One
would
think,
because
that
assessment
of
the
closest
vehicle
doesn't
take
into
account
what,
where
that
second
closest
vehicle
might
be,
which
may
very
well
be
within
an
acceptable
and
optimum
response
time
capability,
but
yes,
that
does
that
would
count
as
a
as
a
call
Prescott
Russell
being
completed
in
the
City
of
Ottawa.
Now,
there's
a
reason
that
the
extra
municipal
resources
are
within
the
City
of
Ottawa
and
that's
because
the
hospital
system
provides
levels
of
service
within
the
City
of
Ottawa.
F
It
doesn't
that
don't
exist
outside
the
city
of
Ottawa,
so
patients
will
that's
one
reason,
so
patients
will
be
brought
from
other
municipalities
into
the
City
of
Ottawa
dropped
off
and
now
that
the
is
going
to
return
to
its
to
its
municipality,
empty
and
available
for
emergency
calls,
the
legislation
or
the
manual
practice
says
that
the
dispatcher
will
assign
that
vehicle.
So
as
a
matter
of
process,
those
vehicles
are
within
Ottawa
and
and
available
and
subject
to
that
assignment.
The
other
thing
that
happens
is
a
specific
to
friends
and
Prescott
vessel.
F
The
their
hospital
choices
are
Roxbury
Winchester
and
perhaps
Cornwall
or
Alexandria
and
Ottawa,
so
in
2017
is
3,000
occurrences
where
Prescott
Russell
vehicles
picked
up
patients
with
in
Prescott
Lhasa,
not
in
Ottawa
with
in
Prescott
Russell
and
brought
them
to
an
auto
facility.
So
that's
three
thousand
possibilities
or
potential
return
trips,
where
they're
available
for
those
calls
it's
ten
a
day.
So
yes,
it's
going
to
happen
and
it
wouldn't
it
would
at
level
50
that
vehicle
and
the
other
thing
is
that
those
hospitals
are
within
our
highest
call
volume
areas.
F
E
F
E
Why
we
do
not
have
rapport
to
explain
to
the
public
and
to
bring
up
to
say
to
explain
to
them
and
educate
them
on
what's
going
on,
and
my
issue
is
why
these
are
counted
as
a
call
and
how
many
of
these
calls
incident
happen
in
days.
So
if
they
tell
you
I
don't
have
the
numbers,
but
long
enough
for
you.
If
they
say
you
have
a
thousand
call
that
those
municipalities
are
servicing
well
half
of
the
time
they
have
to
be
here.
E
That's
why
they're
servicing
we're
not
calling
them
can
we
distinguish
those
numbers
and
those
calls
and
be
able
to
identify
and
bring
them
to
that
committee
or
have
them
at
least
ready
when
we
being
hammered
and
attacked
by
our
neighbor
him
Anissa
Paula
today,
that's
saying
that
we
are
not
stepping
up
to
our
resident,
which
is
that's
totally,
not
nonsense,
and
not
true,
because
we
saw
we
are
really
working
our
services
to
bring
them
up.
Yes,
I
know
we
had
an
issue
last
three
years
and
we've
been
working
on,
but
right
now
we
have
50.
E
We
added
50,
ft
50
new
paramedic.
We
have
60
new
car
and
surely
this
is
the
province
will
will
dictate
in
the
dispatch
where
their
car
going
so
why
we
have,
we
are
not
being
out
publicly
talking
about
it
and
I
respect
that
sometimes
we
need
to
Twitter
about
the
political
and
not
being
out
I
mean
throwing
at
each
other
allegation
or
not
I,
guess
and
just
excuses.
But
this
is
really
we
need.
E
We
need
to
know
exactly
the
number
that
Prescott
rustles
down
through
and
all
these
municipality
that
they
say
that
other
was
not
servicing
their
service
in
our
community.
That's
not
true
and
I
want
to
make
sure
that
other
paramedic
take
the
credit
for
them,
because
you
know
what
that's
these
are
just
I,
don't
think
the
true
numbers
and
I
will
need
to
move
them
to
the
right
numbers
we
can
provide.
Those
I
would
really
appreciate
those
numbers
monitor
serve.
B
The
Senate,
because
don't
cheat
ass,
they
just
wanted
to
commend
you
for
consumed
professional
professionalism
with
us
and
Aquarius
to
it.
You're
describing
this
morning.
I
also
want
to
extend
the
this.
This
praise
into
the
service
because
we're
at
committee,
but
they
in
doubt
24/7
7
days
a
week
365
when
someone
calls
in
on
one
we
have
teams
on
the
ground
that
are
their
response.
So
it's
important
for
us
to
understand
the
strategy.
The
statistics
where
the
gaps
are
and
I
you've
been
very
clear
about
some
of
those
challenges,
but
also
some
of
those
successes.
B
So
thank
you
for
that.
This
morning,
I
had
I
have
a
few
questions
and
add
a
few
comments.
The
first
question
is:
when
I
look
at
the
stats
and
I
just
want
you
to
confirm
it
says
that
I
guess
this
is
urban
areas,
but
it
says
that
our
target
is
six
minutes
and
that
we're
needing
that
around
70
percent
of
the
time
can
you
can
you
clarify,
like
that
to
me
like
how
is
that
a
passing
grade?
B
F
From
a
tackler
second
part,
the
hundred
percent
that
that,
statistically
and
operationally
as
you
as
you
increase
your
percent
compliance,
it
gets
exponentially
more
there's
an
exponential
necessity
for
more
resources.
So,
if
the,
if
it
picture
the
city
law
two
or
three
thousand
square
kilometers,
we
no
a
vehicle
can
cover
X
number
of
square
kilometers
within
a
six
minute
response
time.
F
F
So
one
call
that
has
a
multi-casualty
incident
that
takes
half
those
resources
away.
Your
percentage,
that's
going
to
drop
right
there,
so
the
hundred
percent,
what
I'm
kind
of
beating
around
the
bush
100%
is
a
is
a
is
a
goal
that
really
has
a
a
statistical
challenge
to
it
that
that
is
probably
not.
F
Any
reasonable
efficiency
and
cost
to
go
back
to
the
to
what
happens.
Why
is
what
happens
with
the
70%?
So
what
we
show
is
a
7%
compliance
to
that
that
six
minute
response
time,
but
that
response
time
was
specific
to
the
sudden
cardiac
arrest
includes
the
usage
of
the
AEDs,
includes
the
arrival
of
a
peer
response
agency
includes
the
use
of
a
of
a
private
AED
and
we
capture
those
times
in
order
to
in
order
to
meet
that
response
time.
F
So
a
response
time
in
that
specific
case
is
dependent
on
the
arrival
of
that
electricity
to
the
to
the
patient.
We
and
that's
in
cases
of
confirmed,
sudden,
cardiac
arrest
if
we
can
get
there.
If
we
can
have
people
call
10
minutes
before
that
arrest
happens,
then
that's
that's
that
helps
everybody
and,
and
that's
an
educational
piece
that
that
you
don't
wait.
F
You
call
when,
when
having
no
symptoms
and
will
be
there,
but
that,
but
the
ability
to
need
that
six-minute
at
an
increasing
percent
compliance
increases
the
the
costs
as
well
exponentially
and
we
work
within
within
our
budgetary
means
and
utilize.
The
resources
we
have
as
efficiently
and
as
intelligently
as
as
we
can,
okay.
B
They
may
be
to
request
in
that
fronted.
That's
why
I
want
to
ask
the
question
because
in
my
mind,
there's
subtle
things
that
we
can
be
in
the
community
resource
is
one
of
them,
but
the
other
one
is
public.
Education
and
I
have
two
requests
for
you
to
consider
one
which
is
other.
There
has
been
campaigns
that
I've
seen
in
different
provincial
jurisdictions
that
I'd
love
to
see
a
local
initiative
as
to
the
driver
behavior.
B
When
is
an
approaching
emergency
vehicle,
specifically
ambulances
that
I'd
love
for
us
to
push
through
our
City
of
Ottawa
comms
like
I,
usually
I
use
my
example.
You
know
when
I
when
I
doubt
my
driver's
license.
We
got
that
course
then
you're
on
the
road
for
years
and
years
and
some
of
those
behaviors
become
acquired
and
you're.
B
F
I
make
a
couple
of
quick
comments:
every
the
safer
roads,
Ottawa
has
a
campaign.
That's
going
on
right
now,
I
think
the
mark
Antoine
de
Xiang
Pio,
is
sitting
behind
me
frantically,
taking
notes,
I'm
short
and
the
it
just
on
driver
behavior,
there's,
there's
really
two
aspects
to
that,
and
one
is
their
their:
their
awareness,
a
situational
awareness.
What's
going
on
around
them,
often
people
don't
hear
or
see
the
vehicles
approaching.
F
There
is
a
change
in
legislation,
that's
taking
effect,
July
1st
to
equip
ambulances
with
with
blue
and
red
lights,
as
opposed
to
the
white
and
red
lights
that
are
currently
the
standard.
This
has
been
shown
as
a
as
a
safer
and
more
visible
scheme
on
on
vehicles.
We
will
be
pursuing
that
as
well,
and
we
do
have
certainly
it
contacts
within
the
police
department.
We
could
we
could
contact
and
see
what
they
thought
about
your
suggestion
as
well.
Thank
you.
H
You
very
much
madam
chair.
Excuse
me
Thank,
You,
chief
Cassidy,
for
being
here
this
line,
along
with
your
team
and
for
the
annual
report,
just
a
couple
things
before
I
get
to
the
report
and
some
of
the
questions
I
have
on
the
report.
I
want
to
complement
knowing
you,
but
obviously
your
men
and
women
about
the
excellent
program
has
a
comfort
level
is
mentioning
about
the
influence
of
program
out
into
the
community.
H
The
reach
out
to
the
community
is
being
fantastic,
and
the
response
coming
back
from
the
community
has
been
very,
very
positive
to
a
point
where
now
people
are
asking
for
home
visits
by
the
paramedics,
which
again
you
know
if
it
could
be
added
with
the
current
funding.
That
would
be
another
great
piece
to
add
to
that
service
and
I
have
to
agree
with
the
general
manager
de
Monte.
H
H
H
A
little
bit
of
background
on
that
education
that
you
provide
to
the
personnel
how
to
handle
a
particular
situation
in
termina
mental
health,
either
from
the
public
perspective
where
they
responded
to
a
call,
but
also
from
the
internal
perspective
with
their
families
or
what
have
you
their
own
mental
health
cases
said
he
could
elaborate
another.
The.
F
Programs
that
are
provided
by
by
the
service
as
the
employer
are
varied
and
they
described
peer
support
team
is
a
key
group
there
that
that
are
there
for
consultation
and
support
for
first
stop
I
believe
the
the
initial
training
as
paramedics
students
are
in
college
is
is
an
area
that
we
need
to
improve
and
we
work.
We
consult
with
the
colleges
to
increase
that
kind
of
pre-employment
awareness
and
preparation
for
what
for
what
this
job
entails,
that
that
is
an
element
that
that
continues
to
require
work.
F
Normalcy
of
discussing
this
issue
is,
in
itself
a
an
assistance
to
stop,
even
if
they're
not
actively
seeking
some
sort
of
counseling
or
intervention.
If
they
see
that
their
colleagues
are
having
this
discussion
and
they
don't
need
to
participate
in
it
necessarily,
but
just
having
that
in
the
workplace
is,
is
helps
to
remove
any
any
kind
of
lingering
stigma
about
it
and
provides
them.
You
know
a
kind
of
a
whelping
welcoming
workplace
for
those
discussions
to
happen.
H
Thank
you
for
that.
You
mentioned
about
involving
some
of
the
educational
systems
or
institutions
in
that
training.
Obviously,
that
started
in
this
well
on
its
way,
are
the
hundred
percent
cooperating
with
the
service
in
terms
of
providing
that
education
piece
to
new
recruits
coming
into
service.
It's.
F
A
it's
a
a
an
initiative:
that's
not
just
local,
but
I.
I
sit
on
the
on
the
mental
health
awareness
group
with
the
Oh,
a
PC,
the
entire
Association
of
paramedic
Chiefs
and
provincially.
It's
a
an
initiative.
That's
that's!
Being
pursued
through
that
group
as
well.
The
colleges
have
a
provincial
organization
that
that
were
in
touch
with
and
and
looking
even
from
that
aspect
of
it.
It's
not
complete.
It's
not
it's!
F
H
You
and
again,
you
know,
a
workforce
that
is
treated
properly,
obviously
works
better
in
the
service,
whether
it's
yours
or
the
other
two
services
that
the
city
provides
intermediate
a
service.
Coming
back
to
the
report
on
page
number,
five,
under
the
response
volume
by
board
the
bottom
five
words
seem
to
have
obviously
the
lowest
numbers,
because
that's
how
they're
ranked
on
the
onion
report
the
uniqueness
that
I
find
in
those
five
words
each
one
of
them
seems
to
have
a
role
component
of
some
sort.
Some
are
completely
role.
H
H
F
H
F
Call
volumes
are
generated
by
obviously
by
population
and
dense,
denser
population
will
intuitively
produce
more
calls.
However,
there
are.
There
are
other
aspects
there
as
well
and
specifically,
if
there
are
long
term
care
homes
or
retirement
homes,
an
element
of
demographics
that
that
might
call
more
often
in
an
area
will
drive
those
that
Paulo
m2,
but
it
get
in
generally,
it's
a
population-based
response,
so.
H
H
The
other
last
question
that
I
have
for
you,
chief
and
we've
had
discussions
over
emails
about
one
particular
call
number
gonna
get
into
the
specifics
of
that.
But
the
concern
obviously
is
from
the
resident
that
call
anyone,
counselors
offices,
and
they
want
to
talk
about
their
experience
with
the
service
and
they
do
not
or
do
don't
want
to
provide
any
of
their
information
in
terms
of
confidentiality,
or
they
may
be
thinking
that
in
another
service
called
later
on
that
month,
they
may
be
put
down
to
the
bottom
of
that.
H
The
call
volume-
that's
that
kind
of
stuff.
So
just
want
you
to
take
a
moment
to
explain
that
to
the
public
that
that's
not
how
the
service
works
and
service
works
and
there's
always
the
odd
exception.
Where
a
service
you
know,
may
not
have
properly
handled
the
situation
or
call
but
you're
there
to
investigate
those
kind
of
scenarios.
So
you're,
not
necessarily
looking
for
the
information
from
the
resident
about
privacy
issues
related
to
be
looking
to
see
how
you
can
investigate
that
call.
That's
absolutely.
F
Correct
yeah
and
the
the
we
have
a
group
within
the
organization,
a
professional
standard
section
that
is
tasked
with
looking
into
any
anomalies
that
might
be
brought
to
our
attention,
and
certainly
we
welcome
those
opportunities
to
to
self
examine
and
look
at
ways
to
improve,
and
certainly
no
one
should
be
in
any
and
any
fear
that
there
would
be
any
consequences
to
that
type
of
interaction.
And
it
is
something
that
we
do
regularly
I
now.
Having
said
that,
I'd
say
that
we
receive
far
more
compliments
than
complaints
and
the.
F
Interaction
with
our
with
our
clientele
normally
consists
of
that
hour
and
90
minutes
and
I.
Think
part
of
the
discussion
around
the
the
flu
program
has
established
that
when
we
are
able
to
have
a
more
normal
interaction
with
the
public,
it's
very
well
received,
and
so
we
promote
those
types
of
interactions
as
well.
H
Thank
you
and
thank
you
again
for
the
report.
Mr.
Daponte,
the
1.5
million
dollars
that
you
mentioned
this
morning
that
you're
directly
almost
directly
handling
and
handing
it
back
to
the
institutions
and
we
ever
gone
back
and
you
mention
you
sit
on
one
of
the
boards
before
Foundation
Board.
Have
we
gone
back
to
the
institution
and
say
give
us
some
kind
of
for
feedback
and
on
1.5?
How
was
it
handled?
Where
did
the
service
was
increased
mechanism
so.
G
The
chair,
elaqid
Catholic,
talking
anymore,
yes,
there's,
there's
criteria,
that's
already
established
from
the
province.
We
make
a
request,
only
nurse
money
when
it's
authorized
it
flows
through
us
and
with
Chief
Cassidy,
the
Lynn
and
all
the
institutions.
The
money
is
allocated
based
on
volume,
acuity
Charles
in
hospital.
So
it
really
is
a
team
approach
and
there's
also
criteria
on
based
on
that
with
regard
sort
of
performance.
It's
also
allies,
and
you
can
see
part
of
that
in
a
very
macro
level.
G
For
for
your
understanding,
they
look
at
more
data,
but
when
you
look
at
the
offload
times
broken
up,
but
they
know
by
Hospital,
etc,
and
actually
discussions
are
currently
underway.
Should
we
continue
funding
everybody
equally,
or
should
we
start
paying
for
performance?
Those
are
performing
more,
give
them
more
money
and
kind
of
squeeze,
though
the
others,
the
kind
of
will
step
up,
but
at
the
end
of
the
day,
my
and
all
that
miles
talk
a
little
bit
about
them
about
the
whole
process
and
the
work,
the
good
work
that
they
do
with
those
institution.
G
F
Now
that
all
my
negotiations
tactics,
you
know
the
so
the
OP
owners
program
itself
is,
it
is
a
program
it
and
there
are
checks
and
balances
through
the
province.
The
province
doesn't
just
give
you
a
million
and
a
half
dollars
to
do
whatever
we
feel
fit
to
do
with.
We
have
to
provide
statistics
back
to
them
and
tomorrow
is
actually
the
deadline
for
our
2018
submission
under
that
program.
So
it's
a.
It
is
a
it's.
I
I
You
allude
to
the
fact
that
we're
sort
of
you
know
saving
up
or
planning
for
the
future
growth
for
development
with
a
new
building.
Can
you
speak
a
bit
about
that
in
terms
of
where
exactly
a
bit
more
detail
on
what
you
have
your
in
there
or
in
terms
of
potential
timelines?
Is
that
funded
through
DC's
or
provincial
for
the
capital
and
that
sort
of
information?
If
you
have
the.
F
Building
was
constructed
here
in
2005
hope,
the
if
you've
been
there,
it's
it's,
it's
a
landlocked
property,
there's
no
expansion
capability,
physically
out
on
the
on
the
site
itself,
and
it
was
originally
constructed
for
I
believe
that
capacity
of
about
350
staff
members,
so
there's
over
the
years,
has
been
significant
modification
to
the
interior
of
the
building
and
our
processes
to
make
the
building
work.
For
for
what
for
what
we
do?
F
The,
for
example,
the
staff
used
to
have
a
full
full
height,
lockup,
well,
staff
now
have
half
lockers,
and
so
that
we
can
cram
more
into
the
into
the
locker
room.
The
the
original
design
in
in
the
early
2000s
included
two
of
these
two
of
these
facilities,
and
so
really
what
we're
engaged
in
now
is
is
very
preliminary
discussions
about
both
what
the
what
the
building
its
capacity
based
on
what
programs
might
move
from
the
existing
facility.
What
programs
might
stay
there
do
we
do
we
construct
another
another
facility
for
strictly
for
our
PR
use.
F
For
instance,
do
we
maintain
mixed
response
capabilities
out
of
both
stations?
Is
the
you
know?
As
far
as
staff
goes,
where
how
many
staff
do
we
kind
of
need
to
decant
out
of
out
of
Don
Reed
to
make
Don
Reed
function
better,
and
so
those
are
those
are.
The
discussions
were
having
right
now
and
we
we've
engaged
a
number
of
different
departments
within
the
city
to
have
those
the
ambos
disgusting,
but
they're
very
preliminary.
At
this
point.
F
G
From
TM
to
well,
we
didn't
just
talk
about
financial
college,
so
there
there
was
some
DC
funding
is
part
of
our
long-term
plan
for
some
posts
that,
with
this
model,
we
could
actually
have
some
efficiencies
and
some
cost
saving,
so
that
DC
funding
can
go
there.
The
other
option
as
the
headquarters,
as
you
know,
quarters
in
the
communication
senator
part
of
the
paramedic
headquarters
campus.
They
were
going
down
on
a
3p
model,
so
that
could
be
another
option.
G
The
option
about
when
we
have
the
provincial
funding
is
100
percent
of
the
operating
cost
goes
on
a
100
percent
of
the
cost
of
the
building
goes
on
our
operating
side
and
therefore
the
province
funds
50
percent
of
it.
So
that
may
be
advantageous
from
a
financial
perspective.
That's
some
of
the
early
work
being
done
versus
DC.
That
would
be
under
percent
than
City
cost.
After
the
DC,
then,
the
operating
cost
becomes
so
we're
looking
at
the
models
of
which
would
be
more
cost-effective,
more
efficient
and
also
from
a
timing
perspective,
we've
kind
of
mr.
G
Chief
Cassidy
and
get
into
a
bit
even
the
vehicles,
there's
no
longer
enough
room
and
there's
regulation
to
require
at
certain
peak
hours,
when
the
maximum
fleet
is
back
in
the
building.
I
leave
enough
room
in
the
building
to
keep
the
analyst
to
maintain
and
put
the
drug,
so
some
have
to
go
outside
now
running
with
their
engines
on
so
there's
a
whole
bunch
of
logistical
challenge
which
are
resolved.
G
G
I
G
We're
talking
about
another
single
start
station
and
it
would
be
I
suspect
as
large
as
gone
read
the
headquarter.
Administrative
compartment
obviously
wouldn't
be
there,
but
we've
got
that
there.
We
all
need
that
it's
really
to
read
the
ploy
as
the
West
End
growth
is,
and
our
capacity
and
dat
efficiencies
and
capacity
for
better
response
as
well
and.
I
How
does
this
you
know
I,
guess:
I
I
see
it
sometimes,
when
I'm
driving
home
I
see
the
paramedics
or
the
vehicles
parked
near
the
bridge
near
aquatic
king
park
or
in
the
parking
lots
there,
and
so
you
know
is
that:
are
they
dispatching
because
they
don't
have
room
or
they
don't
have
geographically
don
redoes,
not
ideal
or
how?
How
would
that
dispatch
model
and
deployment
will
work?
If
there's,
let's
say
stationed
in
the
west
part
versus
where
it
is
now
which,
as
I
say,
southeast
I
guess
on
the
city?
So.
F
We
maintain
a
a
priority
post
list
for
deployment
strategy
that
includes
both
a
PR
use
where
there
they
are
going
to
go
when
they're
available
and
where
the
transport
vehicles
are
going
to
go
when
they're
available.
So
the
implementation
of
the
addition
of
another
start
station
really
wouldn't
impact
that
list
itself,
we
would
still
deploy
to
those
to
those
priority
posts.
Your
consideration,
then,
would
be
because
the
post
essentially
is
treated
as
a
call,
so
you
would
send
your
closest
vehicle
to
that
to
that
post.
F
So
the
addition
of
a
facility
in
the
West
End
would
allow
less
travel
time
to
two
posts
in
that
area.
It
does
it's
not
all
great.
It
does
add
a
complexity
to
the
return
of
vehicles
at
end
of
shift
when
you
have
to
two
separate
destinations
for
them.
It
adds
a
complexity
on
the
dispatch
side
as
well
when
those
vehicles
are
coming
on
shift,
and
so
there
are.
There
are
certainly
impacts
and
consequences
to
adding
in
that
that
alternate
start
posts.
I
Else,
I'd
like
to
okay,
okay,
with
regards
to
the
art,
safe
city
program
and
the
defense
that
were
added
in
1100,
I,
think
different
or
1100
defibs
in
different
facilities
on
episode.
100
public
spaces
are
not
assume
there
are
a
bit
less
than
that
cause.
Some
of
them
have
a
couple
yes,
but
is
that?
Is
that
program
done
or
they're
still,
you
know
no
legions
or
whatever
that
are
asking
for
it,
and
are
we
still
continuing
that
program?
Yeah?
I
It's
because
we
look
at
the
numbers,
and
we
see
you
know
the
amount
of
lives
that
are
saved
as
a
result
of
putting
that
program
in
place
in
the
brief
it's
in
the
public
spaces.
So
there
are
there
more
people
coming
to
us
or
our
partners
asking
for
funding
to
put
them
in
public
spaces,
and
is
there
going
to
be
continued?
We.
F
Get
regular
requests
for
for
ATS
to
be
placed
within
the
community
or
we
have
a
finite
number
of
them
were
just
in
the
process
of
replacing
the
ones
that
we
have,
and
so
it's
it's
an
evolution
there
and
and
every
request
we
get
we
assess
and-
and
you
know
we
try
and
find
ways
to
make
it
happen.
We're
certainly
not
we're
not
looking
for
ways
to
not
do
it
back
to
a
sudden,
cardiac
arrest
statistics.
F
You
know
perhaps
we'll
see
a
day
where
defibrillators
on
your
hip
in
your
in
your
phone.
That's
that's
where
everybody
should
have
one
really,
and
you
know,
I,
compare
them
to
two
fire
extinguishers
and
I
know
most
people
have
a
fire
extinguisher
in
their
home.
The
availability
of
those
AEDs
and
the
cost
of
those
ADEs
is
certainly
the
the
personal
ones
you
can
buy
them
at
Costco,
nine
hundred
bucks
or
something,
and
why
those
aren't
in
people's
homes
is
a
mystery
to
me.
F
Actually,
the
most
of
the
most
of
our
cardiac
arrests
occur
in
the
home.
They
don't
occur
in
public
places
when
they
do
were
prepared,
but
if,
if
someone
has
a
condition
that
even
remotely
points
them
towards
that
type
of
admission,
the
first
thing
they
should
do
is
have
one
of
those
we
do
have
a
loaner
program
as
well,
that
all
you
know
provide
the
people
who
post
post,
post
surgery
or
something,
but
that
if
people
are
waiting
for
our
service
to
arrive,
then
they're
waiting
too
long.
I
I
Them,
okay,
can
you
give
us
a
quick
update
on
the
board
of
Alfred
chair
cadre
as
well,
and
we
know
the
opioid
crisis
has
been
a
big
one
in
the
last
little
while
before
us
there
at
the
board-
and
you
know
very
I
assume,
on
staff
of
paramedics
as
well
in
terms
of
not
know
yet
the
task
force
and
participate
in
that
with
our
partners.
What
are
the
numbers
like?
F
I
Single
digits
come
up
yes,
okay
with
regards
to
mental
health
and
I
know
this
is
you
know,
becoming
more
and
more
sort
of
on
our
radar
now
and
we're
proactively
talking
about
it
at
the
the
fire
chief
also
was
here
recently
and
talking
about
that
as
well
and
in
terms
of
the
prevalence.
What
the
paramedics
is
at
similar
to
the
other
first
responders
or
is
it
lower
higher?
So.
G
There
is
some
work
done
at
the
national
level
and
the
three
sir
three
emergency
services
are
more
prone
to
public
on
opt
as
they
are
pts
I
stress,
injuries
of
the
three
services.
Actually,
this
is
the
service
that,
as
of
most
suicide
as
the
most
PTSD,
and
it's
when
you
think
of
it,
the
logic
of
what
they're
exposed
to
it
makes
sense
and
that's
what
the
researchers
and
the
academics
are
telling
us
so
certainly
for
this
service
is
a
major
challenge.
G
It's
the
and
the
second
most
or
we're
seeing
as
the
national,
literature's
police
and
then
far
would
be
third,
but
basically,
all
together,
you
can
see
for
the
three
Chiefs
chief
bolo,
chief
Ayotte
and
chief
Cassidy.
This
has
become
a
part
and
that's
why
we're
talking
these
stigmatized
provides
services.
The
counselor
Qadri
said
it
earlier
to
healthy.
Staffers
thathe
can
better
serve
our
communities
and
there
are
tragedies
there
happening
almost
weekly
unfortunate
across
the
country.
G
We
get
the
list
of
people
taking
their
own
lives
in
those
three
categories
of
services,
and
we
don't
want
to
live
that
here,
so
we're
working
hard
so
yeah.
This
is
the
service
property
of
the
three.
That's
got
the
biggest
challenge
with
regards
to
the
impact
that
we're
getting
from
national
literature,
that's
coming
out,
that's
being
period
and
published,
and.
I
F
Malaysian,
it's
not
a
in
a
differentiate
seen
my
previous
employment.
We
had
a
specific
goal
and
take
this
test
and
we
would
get
a
report
back
now.
It's
it's!
It's
not
like
it's,
not
a
it's,
not
a
multiple-choice,
and
it's
not
a
math
test.
It's
it's
very
you
know
it's
very
ambiguous
and
mourners
is
really
able
to
say,
don't
hire
this
person
because
there's
going
to
be
problems
or
the
contrary
that
that
oh
this
is
this
person's
going
to
be
great?
F
Well,
that
may
or
may
not
be
true
and
the
resiliency
of
the
of
the
individual
really
until
tested
by
by
the
job
itself.
That's
when
it
comes
out.
So,
having
said
that,
we
have
we've
introduced
a
more
sophisticated
physical
testing.
We
have
a
sophisticated
knowledge
base
testing
and
this
is
another
element
that
were
we're
exploring
as
far
as
as
far
as
the
recruitment
process
goes.
But
again
you
know
the
other.
F
Other
services
have
had
that
type
of
testing
in
place
for
a
lot
of
years,
and
their
experience
as
the
career
progresses
doesn't
necessarily
follow
what
the
those
original
recruitment
tests,
where
I
think
it
was
certainly
some
value
in
it,
even
even
just
in
the
exposure
of
the
of
the
recruit
to
that
element.
We're
testing
me
now
for
this.
F
I
In
terms
of
you
know,
I
know
a
lot
of
people
I
always
lined
up
when
you
recruit
them.
There's
no
shortage
of
people
are
interested
in
joining
the
paramedics,
but
how
just
following
up
on
that?
How
many
people,
or
what's
the
percentage
of
people
who
drop
off
after
let's
say
a
year
or
so
and
say
this
is
not
for
me.
There's
also
that
recruitment.
I
F
Yes,
yeah
I
know
that
we,
when
we
put
up
a
job
posting,
we
get
hundreds
and
hundreds
and
hundreds
of
applicants
and
we
hire
in
like
a
dozen
or
20
out
of
800
applications.
So
for
them
to
get
to
that
point,
they're
really
what
we
consider
the
cream
of
the
crop
and
and
we
provide
them
the
supports
through
their
careers
as
best
as
we
can
and
and
give
them
that
support
and
as
we
go
along.
Okay.
H
Think
been
sheriff
load
me
back
on
the
list
quickly.
I
just
want
to
follow
up
on
on
one
of
the
answers
that
you
get
to
councilor
cactus
about
defibs,
and
you
thought
everybody
should
have
one
in
their
home.
What's
the
policy
on
city
buildings,
because
I
don't
think
we
have
one
in
our
buildings
and
sometimes
has
been
the
challenge
either
getting
the
defib
unit
or
getting
the
train
to
go
along
with
it.
So
what's
our
policy
citywide,
and
maybe
mr.
de
Monte
Erica's-
is
honor
to
that
question.
Yes,.
G
Thank
You
chair
when
the
program
was
initially
intimate,
is
when
we
took
over
the
service
in
2001.
We
had
the
first
batch
that
were
they
and
the
policy
of
the
time
was
to
try
to
blanket
all
city
buildings
and
I
know
you're
going
part
of
that,
however,
was
and
chief
Cassidy
mentioned
a
restriction
of
the
number
that
we
had
and
they
were
criterion
that
were
medically
established
by
a
working
group,
which
includes
a
million
Syrian
positions
about
how
one
should
prioritize.
So
there
had
to
be.
G
You
know
a
building
where
there
was
a
certain
volume
of
human
beings
that
would
be
crossing
that
building
within
a
24
hour
period,
age
and
certain
activities
were
also
considered.
So
there
are
criteria
and
then
that's
how
they
were
established.
So
in
most
of
our
city
buildings,
which
I
would
consider
our
large
buildings
that
happen,
then
once
that
was
done,
the
next
phase
was
we
got
funding
from
the
maharajah
ball.
We
got
from
the
Heart
and
Stroke
Foundation
for
other
defibs.
G
G
So
obviously
this
building
Ben
Franklin
that
kind
of
thing
with
all
those
buildings
would
have
it
all
are
and
then
also
the
policy
was
make
sure
we
put
them
on
all
those
he
transport
vehicles
put
them
all
all
the
marked
police
vehicles,
which
we
did
put
them
all
on
fire
trucks
which
we
did
and
as
Chief
Cassidy
says,
the
data
shows
that
70%
of
cardiac
arrests
do
not
occur
in
homes,
so
you're
talking.
That
was
to
be
able
to
target
and
get
into
the
homes
on
the
mobile
vehicle.
H
Building's
I'm
most
concerned
that
were
I've
run
into
issues.
Mr.
Monty
is
is
city
buildings
that
sibilance
don't
have
stopped
so
field
houses,
buildings
associated
with
with
community
parks
and
skating
rinks,
which
in
certain
cases,
in
my
order,
very
highly
program
which
people
in
and
out
there
all
day,
but
there's
no
city
staff,
and
so
some
of
the
community
associations
become
a
little
frustrated
in
terms
of
how
can
they?
How
can
they
get
especially?
Is
our
population
is
aging
as
more
seniors
programs
happening
in
these
in
these
buildings?
H
A
B
B
Conversation
and
discussions
with
the
community
as
to
how
we
expend
CCTV
but
I,
am
uninformed
as
to
where
we
have
CTU's
CCTV
cameras
and
what
is
the
purpose
of
the
program.
So
it's
hard
for
me
to
engage
with
the
residents
and
the
business
community
to
see,
for
example,
if
public
areas,
because
you
speak
to
public
facilities,
but
you
don't
speak
to
public
areas,
would
be
would
be
of
interest
or
we
be
captured.
In
this
context,.
C
Maybe
just
put
little
bit
of
context
around
it.
There's
three
different
programs
with
respect
to
the
CCTV
in
the
city.
There's
a
traffic
cameras
which
are
used
to
monitor
traffic
OC
Transpo
uses
cameras,
prepare
for
surveillance
to
ensure
the
safety,
the
public
safety
component
and
security
with
respect
to
their
operations.
And
then
the
corporate
security
has
a
number
of
cameras
about
1200
cameras
at
city
facilities
for
the
purpose
of
the
security
of
residence.
C
The
OC
Transpo
air
policy
went
through
last
year
and
their
policy
includes
surveillance
in
terms
of
monitoring
our
the
activities
who
clear
platforms
or
bus
stations
for
for
safety
reasons.
The
cameras
within
corporate
security
at
the
facilities
are
for
security,
but
they
record
their
recording
devices
and
record
video
images,
but
they
are
not
actively
monitored.
C
So,
after
an
incident,
we
may
be
able
to
pull
the
video
and
provide
that
video
to
police
in
overall.
That
is
the
purpose
of
it
as
a
security
element
partially
for
deterrence,
but
it's
not
something
that
is
actively
monitored.
So
that's
the
difference
between
the
programs
between
OC
Transpo,
the
city
and
traffic
services.
Okay,.
B
C
We
have
to
to
your
degree
at
City
Hall.
There
are
cameras
that
monitor
the
city
hall
property.
This
I
think
close
140
cameras
at
City,
Hall,
internal
and
external
by.
We
do
not
put
cameras
at
parks
as
a
natural
right
about
process
what
we
do
Road
during
summers,
we
do
put
cameras
at
the
pools
with
basically
the
monitor
or
a
capability
to
review
the
cameras
to
ensure
the
safety
so
that
people
don't
hump
events
or
to
do
help
defense
that
they
don't
damage
the
property.
C
B
For
the
for
the
purpose
of
knowing
how
and
when
to
engage
I
will
give
you
three
scenarios
and
I'd
love
to
see.
You
know
what
sort
of
thought
you
have
around
them.
So
it's
not
in
my
word,
but
you
think
of
like
a
dragon
boat
festival
of
crowds
into
one
city
park.
Have
we
put
some
thought
into
temporary
conditions
where
there
is
a
purpose
Lansdowne
park
where
there's
massive
events,
we
own
the
property,
there's
gatherings
we
had
last
year
with
the
great
cup
and
so
on.
B
B
C
Currently,
right
now
it's
a
it's
a
policy
decision,
and
that
goes
back
to
a
bollock
question
of.
Do
we
want
to
be
like
London
England,
where
you
come
on
it
for
somebody
from
the
time
they
leave
their
home
to
get
on
the
bus
to
go
to
the
shop
alone.
This
city
has
chosen
in
terms
of
its
respect,
for
personal
privacy
is
not
to
engage
in
that,
but
if
there
is
a
change
in
direction
with
respect
also
you
will
abide
by
that.
B
I'm
not
leading
one
way
or
the
other
I'm
really
asking
questions
on
the
policy.
Just
so
I
understand
clear.
My
last
question
on
the
matter.
Madam
chair
is
so
we
will
have
cameras
within
LRT
stations,
I'm
thinking
realisation,
particularly
where
there
is
the
tunnel,
but
what
about
the
monitoring
near
the
stations?
So
you
think
you
know
the
bus
stop
on
the
Rideau,
some
of
the
the
challenges
along
William
all
like
how
are
those
integrated
in
in
their
conversations,
I
can't.
C
Speak
for
transportation,
services
and
general
manager,
LAN
Kony,
but
his
cameras
are
monitored
so
at
the
stations
within
the
public
space
they
are
being
viewed
actively.
But
coming
back
to
the
Privacy.
Commissioner
is
quite
explicit
that
outside
that
property,
even
if
the
camera
is
able
to
view
it,
they
have
to
black
it
out
and
that's
the
same
thing
here
at
City,
Hall
and
the
example
would
be.
C
We
have
cameras
that
look
at
Liz
go
and
look
to
the
point:
Liz
gravan
ooh
that
camera
could
be
tilted
up
and
look
at
the
building
across
the
road
and
that's
considered
inappropriate.
So
we
put
processes
in
place
to
block
out
that
building.
So
we
can
see
within
the
city
poverty,
but
we
do
not
extend
our
field
of
view
or
field
of
mission
off
the
city
property
as
a
respect
to
privacy.
Thank.
C
Many
times
a
day,
do
you
think
my
image
is
captured
on
a
video
screen
or
a
mini
or
camera
at
City
Hall?
No,
just
in
an
average
day,
I
would
not
live
answer.
Sorry,
probably
over
a
dozen,
my
child
school
has
camera
at
a
bank
grocery
store
the
bus
anywhere
downtown
corners
of
buildings
with
the
red
light
cameras.
No,
but
I'm.
My
image
is
not
captured
on
those,
but
I.
C
Some
people
are
concerns
when
you
said
the
soothing
part
that
oh
people
in
bathing
suits-
and
you
know
that
seems
like-
maybe
we're
stepping
over
the
line
there.
But
you
were
talking
about
people
who
are
basically
entering
the
property
after
hours,
but
I
get
multiple
requests
on
pathway
networks,
the
airport
Parkway
bridge,
places
where
people
may
feel
secluded.
We
know
that
there
are
cameras
at
the
Transit
weigh
station,
but
as
soon
as
you
come
on
to
city
property,
there's
nothing
and
there's
always
concerns
about
well.
Cameras
are
a
false
sense
of
security.
C
So
why
am
I
saying
this
just
to
let
you
know
that
if
there
are
opportunities
to
use
CT,
TV
and
councillor
Fleury
case
some
examples
in
the
future?
And
if
you
doubt
whether
or
not
there
support
certainly
come
and
have
that
conversation,
but
there
are
strong
benefits
to
having
CCTV,
particularly
in
a
capital
city,
we
don't
have
to
elaborate
on
that
now.
But
you
know
the
challenges
continue
to
increase
and
I
certainly
want
you
to
use
every
tool
available.
So
thanks.
A
C
Two
members
of
the
committee-
this
was
originally
of
notice
of
motion,
but
now
the
direction
is
to
to
ask
your
indulgence
to
hear
this
today.
So
this
is
a
motion
regarding
bylaw
review.
What
plan
that's
going
to
happen
for
the
next
term
of
counsel
and
the
issue?
That's
come
up
recently
and
have
been
some
other
issues
regarding
people
who
are
attending
to
be
private
transportation,
vehicle
drivers
in
our
soliciting
fairs
or
passengers
and
in
some
extreme
cases
taking
event.
That's
the
situation
and
committing
crimes
most
recently
sexual
assault.
So
I'd
like
to
get
shy.
C
C
Given
what
I
believe
is
the
severity
of
people
who
are
abusing
the
fact
that
some
that
are
P
TVs
are
not
visually
identified
as
an
uber
or
lyft
vehicle
on
May
12th,
there
was
a
individual
charge
in
the
city
with
two
counts
of
sexual
assault,
after
allegedly
posing
as
an
uber
driver
and
trying
to
pick
up
women
in
the
Byward
market.
The
police
have
confirmed
that
this
is
not
an
isolated
incident
in
Ottawa,
and
certainly
there
are
other
issues
in
other
jurisdictions.
C
Other
jurisdictions
do
have
a
visual
ID
of
their
PTV
vehicles
and
basically,
today,
I'm
just
saying
look:
this
is
an
issue.
Let's
direct
this
as
part
of
the
review
work
plan.
That
is
a
normal
course
of
action
when
a
new
council
takes
over
and
that's
what
I'm
asking
the
committee
to
do
today
that
recognizing
it's
an
issue
and
we
want
it
to
be
reviewed.
A
C
C
A
G
Chair
if
I
made
too
to
reinsure
the
council
staff
of
work
with
the
council
broadens
office,
and
then
that
is
the
proposal
will
be
so
all
the
other
issues
you
putting
it
together.
It'll
come
back
to
the
neutral
Council
for
you
to
prioritize
and
give
us
direction
of
what
works.
So
this
would
be
added
to
it
and
it's
not
an
issue.
C
I
Sure
another
goal
in
terms
up
you
know
if
this
is
obviously
a
I
hear
what
you're
talking
about
I
saw
the
article
recently
and
if
it's
something
that
we
really
want
to
do,
maybe
we
can
do
it
on
their
own.
You
know.
Do
some
research
I
know
you
did
a
lot
of
research
as
well
through
your
office
on
some
of
the
other
Popeil,
so
in
some
cases
I
think
uber,
lyft
or
whoever
have
a
sticker
from
I.
Think
that
identifies
that.
I
So,
if
there's
stuff
that
we
can
do
before
2019,
we
can
take
that
offline
and
do
it
before
then
as
well.
So
we
don't
have
to
send
staff
and
wait
for
another
two
years
to
implement
something
to
identify
an
uber
as
an
uber
lyft
as
a
lift.
So
that's
just
another
alternative
to,
because
if
it
is
a
serious
security
and
safety
issue
beyond
the
one
or
the
court
that
was
in
the
paper,
it's
something
that
we
can
explore
on
our
own
as
well.
That's.
C
That
was
considered
because
council
has
already
decided
on
the
taxi
by
law.
With
you,
we
made
a
decision.
We
would.
That
would
require
reopening
the
whole
thing,
which
is
quite
a
procedural
challenge,
and
the
advice
from
legal
and
by
law
was
given
that
the
revenue
is
starting.
Basically
in
the
new
year
that
we
give
notice.
A
H
You
mentor,
this
is
got
to
do
with
the
donation
bin
situation
in
the
city.
We
allow
organizations
to
administer
the
bins
of
various
city
properties
and
also
on
other
properties.
Since
the
Justin
Lee
in
light
of
recent
conflicts,
the
C's
experience
for
donation
boxes,
ranging
on
vandalism
to
legal
placement
of
donation
boxes,
could
staff
review
the
city
of
Markham
model
for
the
placement.
Imagine
the
such
donation
bins
from
report
back
I
know
you're
redoing,
the
but
Martinez
kind
of
a
unique
way
of
working.
G
C
Couple
of
years
ago,
this
committee
identified
the
explosive
Canada
geese
population
along
some
of
our
waterways,
as
an
issue
and
staff
undertook
to
take
steps
to
control
the
geese
population.
My
inquiry
is
what
steps
have
staff
taken
in
this
calendar
year
and
where
to
act
on
that
challenge,
which
many
residents
have
brought
to
our
attention.
Thank
you.
Thank
you.