►
Description
Community and Protective Services Committee - 21 March 2019 - Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
A
A
B
B
B
These
individuals
who
are
trained
lifeguards,
use
their
judgment
and
skills
to
intervene
in
emergency
situations
off
duty
and
in
unfamiliar
environments
and
without
the
typical
life-saving
equipment
available
to
our
City
lifeguards.
They
chose
to
act
when
it
mattered.
The
most
I'd
like
to
introduce
mr.
Sean
Duffy
from
the
Life
Saving
Society
of
Ontario
branch
to
present
our
award
recipients.
C
Thank
you,
madam
chair
good
morning,
everyone
good
morning
and
members
of
council
city
staff
residents
and
special
guests
Bonjour.
My
name
is
Sean
Duffy
and
I'm.
The
Ottawa
area
chief,
the
lights
in
society,
Ontario
branch,
NFL,
Sean
Duffy,
is
your
suite,
a
presentation
on
well
assistant
in
Ontario.
We
see
on
Ottawa
it's
an
honor
and
privilege
that
seen
before
you
today,
the
Life
Saving
Society
is
a
national
volunteer
organization
and
registered
charity
and
the
society
trains
and
certifies
Canada's
National
Life
Guards
that
system,
so
that
an
organism
at
be
known
detective.
C
Don't
let
me
serve
with
a
feather
disease,
make
that
accent
zucchini
tackle
a
clue.
I
think
that
Evanier
laminae
odd.
It
is
a
plan
that
sees
me
Lonnie
I,
add
the
term
problem.
Eddie
table
locally
relates
in
societies
a
proud
member
of
the
Ottawa,
drowning
prevention
coalition,
working
alongside
city
departments
and
external
partners
to
educate
residents
in
the
National
Capital
Region
about
water
safety.
C
The
Life
Saving
Society
would
not
be
able
to
achieve
by
drowning
prevention
mission
without
the
tireless
work
of
our
members,
including
the
City
of
Ottawa,
a
municipal
affiliate
member
with
the
largest
life
singing
training
programs
in
Ontario
for
2018.
The
City
of
Ottawa
has
once
again
been
awarded
the
lasing
society's
prestigious
Arthur
T
is
clapping
captain
over
time.
C
C
Amanda
is
enjoying
her
first
swim
at
waikiki
beach
in
Hawaii,
with
her
sister
Julia
on
August
23rd
2017,
as
they
set
out
into
the
surf.
Amanda
warned
Julia
about
the
strength
of
the
wind
in
waves
and
holder
to
stay
close
to
shore.
Julia
opted
not
to
see
the
heater,
sister's
advice
and
so
I'm
faded
out
until
the
strength
of
the
crashing
is
and
current
became
too
much
Julia
began
to
struggle
to
stay
afloat
and
eventually
submerged
fortunately
Amanda.
He
holds
the
life-saving
societies.
C
C
C
Matteo
is
in
frigate
Bay
Beach
on
the
Caribbean
island
of
st.
Kitts
and
Nevis
on
January
4th
2018,
when
he
heard
panicked
voices
surrounding
a
man
who
was
pulled
from
the
water
minutes
prior
the
victim
is
found
face
down
that
assigns
absent
matteo
a
head
lifeguard
an
instructor
at
the
City
of
Ottawa,
took
over
the
fantasy.
He
managed
and
mitigated
the
daring
panic
of
the
people
around
the
victim
delegated
someone
to
call
emergency
services
and
began
CPR.
C
It
took
emergency
services,
25
minutes
to
arrive,
at
which
point
they
provided
material
with
an
AED
that
was
very
charged.
A
broken
Baghdad
mask
and
an
apparent
lack
of
knowledge
as
to
how
to
assist
in
the
matter
at
hand.
Matteo
continued
CPR
for
45
minutes
is
the
emergency
service
personnel
funded
to
the
rescue
procedures
which
fitted
incorrectly
placing
Leedy
pads
in
a
victim.
C
The
first
attempt
at
a
shock
fed
due
to
the
80s,
lay
battery
a
subsequent
attempt
delivered
a
weak
shock
which
also
traveled
to
matera,
because
the
victim
and
dark
surfaces
were
so
left
Matteo
in
play
the
emergency
key
to
take
the
victim
to
the
hospital.
They
finally
got
him
to
the
ambulance,
but
discontinued
any
life-saving
attempts
there's
a
willingness
to
intervene
in
the
face
of
overwhelming
odds.
Madam
chair,
ladies
and
gentlemen,
we
present
mr.
Matteo
de
prata.
C
Scott
is
enjoying
Canada
day
with
friends
and
family
near
Lim
Pepe
in
Quebec,
on
July
1st
2018,
when
he
was
elated
that
his
partner
Casey
had
been
badly
injured.
Casey
had
been
Sun
Tanning
on
an
inflatable
raft
and
gotten
a
little
as
she
was
floating
a
stranger
and
a
personal
watercraft
approached
her
and
the
people
around
her
in
an
attempt
to
splash
the
group.
The
gravity
had
recklessly
close
to
Casey
striking
her
with
the
water
back
before
seeing
the
scene
Scott
a
for
Menasha
life.
C
They
took
immediate
action
with
the
help
from
friends,
Scott
put
Casey
from
the
water
she
was
unconscious
and
bleeding
severely.
Scott
began
CPR
immediately
and
ultimately
resuscitated.
Casey
Scott's,
immediate
intervention
allowed
precious
time
for
emergency
services
to
arrive
to
take
over
in
transport
Casey
the
hospital
where
she
was
diagnosed
with
a
fractured
skull
and
brain
trauma.
In
the
weeks
that
followed
case,
you
have
multiple
main
surgeries
on
the
way
to
recovery,
thanks
in
part
to
Scotts
life,
sit
in
my
house
and
quick
life-saving
intervention.
Madam
chair
and
NZ
miss
you
present
mr.
Scott
Libous.
C
Thank
you,
everyone
and
thank
you,
madam
chair.
As
we
see
from
these
stories,
each
of
these
individuals
has
embodied
the
life-saving
society's
model.
Whomsoever
you
see
in
distress,
recognizing
them
a
fellow
human
being.
The
city's
continued
investment
in
safe
sitting
spaces
and
training
equipment,
and
the
passionate
teams
working
in
aquatic
services
and
other
departments
have
allowed
us
to
make
a
measurable
distance.
B
A
A
B
B
Geographically
speaking,
of
course,
Ottawa
is
a
large
city,
and
some
of
our
most
vulnerable
residents
face
real
challenges
in
getting
around
our
city.
We
must
ensure
that
residents
with
disabilities
and
mobility
issues
can
access
safe,
affordable
and
timely
transportation
services.
Residents
who
use
accessible
transportation
services,
shared
many
innovative
ideas
on
how
we
should
use
these
funds
to
best
meet
their
needs.
Inclusive.
The
ideas
being
recommended
today
are
some
of
the
highest-ranked
ideas
coming
from
the
public
consultations.
The
recommendations
will
help
the
city
expand
and
enhance
accessible
transportation
services,
while
also
making
them
more
affordable.
I'd.
B
Remind
members
of
the
committee
before
us
today
is
how
to
spend
these
funds
that
have
accumulated
questions
relating
to
the
vehicle
for
hire
by
law
and
enforcement
are
out
of
scope
for
this
discussion.
I'd
now
like
to
invite
anthem
de
Monte,
general
manager
of
emergency
and
Protective
Services,
to
give
a
short
presentation
about
the
funds
and
recommended
ideas.
Thank.
D
You
chairman,
a
similar
nepotism,
those
old
moments
you
committee,
I'd
like
to
introduce
so
Leslie
Charles,
will
be
here
and
my
assistant
and
moving
the
slides
forward
and
getting
his
presentation
along
direction
is
given
a
fun
council
when
the
vehicle
for
hire
by
law
was
passed
in
April
2016
to
continue
work
on
accessibility
as
PTC's
were
added
to
the
Ottawa
market.
This
report
provides
the
outcome
of
this
work
and
is
solely
focused
on
the
accessibility
fund
and
recommendations
from
the
steering
committee
that
was
created
on
how
to
assign
those
funds
next
slide.
D
Here's
a
high-level
overview,
the
background
of
the
developments
of
these
recommendations,
I
think
it's
important
to
to
review.
It's
been
some
time
since
the
accessibility
fund,
as
you
mentioned,
was
a
chelating.
A
lot
of
work
is
gone
in
so
initially
we
had
to
negotiate
the
letting
I
remind
members
of
committee.
Under
the
mystical
Act,
we
have
no
authority
to
impose
PTC's
with
an
accessibility
levy,
and
so
it
was
a
negotiated
process
that
we
did
with
our
PTC
partners.
At
the
time,
however,
council
did
director
the
clerk
to
write
to
the
province
of
Ontario
for
powers.
D
Under
this
rule
act,
that
is,
we
have
not
received
any
any
follow-up
to
that
to
that
communication
and
it
is
still
outstanding,
but
we
were
able
to
negotiate
with
our
PT
PTC
partners,
initially
eibar
and
then
the
the
other
partner
and
sorry
I
forget,
lift
I
apologize
I
apologize
to
lift
if
they're
in
the
audience
list
as
well,
and
there
are
others
that
have
been
discussing
with
us
but
have
not
yet
entered
the
market.
A
steering
committee
was
established,
a
spur
council
direction.
D
We
conducted
public
consultations,
completed
analysis
and
summaries
conducted
internal
feasibility
analysis
for
all
departments,
part
of
the
steering
committees.
Questions
was
there's
a
lot
of
this
work,
able
to
be
accomplished
within
departmental
budgets,
and
is
it
part
of
some
of
the
department's
responsibilities?
Therefore,
we
shouldn't
take
this
fund
to
do
that.
We
should
take
this
phone
to
borrow
fire
or
find
other
solutions
for
the
community,
and
a
steering
committee
met
them
to
provide
final
recommendations
that
you
have
before
you
today
how
to
spend
the
funds
and
we'll
be
in
discussing
that
shortly.
D
So
the
steering
committee
was
defined
by
and
by
Council
in
the
work
that
you
asked
us
to
do.
It
was
a
broad
membership
of
a
mandate
was
to
develop
a
consultation
strategy
and
then
recommend
how
the
funds
would
be
spent.
The
fund
is
meant
to
assist
with
costs
for
accessibility,
transportation
programs,
both
new
and
existing,
and
that
is
what
the
committee
and
the
steering
committee
focused
on
public
consultations
were
done
through
several
different
channels.
D
Finally,
a
feasibility
analysis.
The
twenty
nine
ideas
were
reviews
using
the
following
process:
internal
staff
conducted
feasibility
analysis
that
met
the
criteria.
The
fund
questions
were
asked
and
considered,
and
the
steering
committee
used
this
public
consultation
process
and
the
feasibility
analysis
internally
to
put
together
the
debate
and
the
discussions
that
we
had
to
make
the
recommendations
before
you
today.
In
conclusion,
the
vehicle
for
higher
accessibility,
fun
steering
committee
recommends
funds
for
rural
transportation,
smartphone
application
and
the
taxi
coupon
program.
D
These
four
ideas
were
in
the
top
eight
of
all
the
ideas
part
provided
by
the
public.
They
met
the
guideline
principles
that
the
public
worked
with
when
they
have
their
workshops.
We
have
the
operational
department
feasibility
analysis
of
what
could
be
done,
what
was
possible
and
what
was
already
being
done,
so
we
wouldn't
have
to
use
this
money
and,
finally,
more
importantly,
conforming
to
council
direction
supporting
the
accessible
transportation
yessum
crew.
Thank
you
pleased
to
take
any
questions.
E
D
During
the
consultation
process,
the
steering
committee
was
very
heard,
a
lot
from
the
community
with
regards
to
power
transport
and,
more
importantly,
some
of
their
members
of
the
community
were
saying
when
they
had
built
the
power
transfer
vehicle
and
they
were
outside
whether
it
was
in
a
cold.
They
never
really
knew
when
the
vehicle
was
arriving.
So
that
seemed
to
be
a
huge
issue
and
in
discussion,
our
colleagues
from
Peres
transport,
part
of
the
steering
committee,
the
discussion
of
an
app
came
into
into
play
and
at
the
time
it
was
$100,000.
D
E
F
Have
a
project
which
will
begin
this
year
to
develop
an
online
service
and
we
hope
an
app
to
provide
a
number
of
services
for
transport
customers.
We
would
certainly
build
the
effort
to
build
this
function
into
that
same
work
if
we
will
be
doing
that
within
existing
capital
Authority
approved
by
council.
F
E
Able
to
do
it
within
your
budget,
so
what
I'd
like
to
suggest
is
an
amendment
to
the
recommendation,
madam
chair,
and
put
forward
a
motion,
as
I've
talked
to
mr.
Demonte,
but
a
little
bit
over
again
over
the
last
couple
days,
which
would
would
take
that
hundred
thousand
dollars
and
put
that
back
into
the
main,
the
main
fund
to
be
dispersed
amongst
the
three
other
options
and
then
allow
us
he
Transpo
within
their
own
resources
to
to
develop
the
app
I
believe.
This
is
something
that
you
support.
I'm,
madam.
D
Chair
we've
had
discussions
with
the
councilor
with
their
colleagues
at
OSI,
and
that
is
something
we
would
be
supportive.
As
long
as
mr.
Scrimgeour
indicated,
they
could
continue
doing
the
work.
The
steering
committee
was
adamant
to
that
work
needed
to
be
done
over
here
was
yes,
so
we
would
be
supportive
of
that.
Okay,.
E
So
if
I
can
just
and
I
can
also
say,
madam
chair,
that
I've
spoken
to
our
council
liaison
as
well,
Malu
off
and
Matt's
indicated
his
support
for
this
approach,
as
well
as
being
responsive
to
to
the
accessibility
community
and
what
they're
working
I'll
dispense
with
the
whereas
is.
But
the
body
of
the
motion
of
the
meat
of
the
motion
is
therefore
a
beaut
result.
But
no
funds
in
the
vehicle
for
higher
accessibility
fund
be
allocated.
E
The
creation
of
the
para
transpose
smartphone
application
and
be
a
further
resolved
that
the
general
manager,
emergency
and
Protective
Services
begin
with
delegate
authority
to
reallocate
the
funds
for
the
pair
of
Transpo
smartphone
applications.
The
remaining
recommendations
outlined
in
the
report
and
again
that's
predicated
on
on
the
answers
given
today
by
both
mr.
de
Monte
and
mr.
scrimshaw
that
oshi
transfer
was
able,
within
its
own
resources,
to
develop
this
app
and
therefore
that
would
free
up
the
hundred
thousand
dollars
to
be
distribute
amongst
taxi
coupons
and
the
other.
E
G
F
An
increasing
number
of
our
customers
do
they
don't
all,
but
as
as
time
goes
on,
more
and
more
people
have
smartphone
apps.
What
will
be
developing
is
a
number
of
online
services
that
could
be
done
either
from
a
computer
or
from
a
a
smartphone,
as
well
as,
if
necessary,
when
we
make
recommendations
to
Transit
Commission
on
any
policies
required
to
make
sure
that
people
who
have
smartphones
don't
get
preferential
treatment
over
those
who
don't
have
access
or
who
have
a
disability
that
prevents
them
from
using
an
online
service.
G
F
G
Very
s,
so
is
there
another
way
to
do
this?
Is
this
there's
another
way
where
the
person
are
not
on
the
other
side
of
the
phone
can
tell
them
how
long
this
should
wait,
because
the
biggest
complaint
we
hear
they
go
outside
the
hospital
and
they're
wait
outside
without
any
information.
When
is
there
buses
coming?
Madam.
F
Chair,
yes,
that
function
already
exists.
What
we'd
be
doing
by
making
these
online
services
available
is
allowing
customers
to
get
that
information
directly
without
the
need
to
talk
to
staff
at
our
customer
service
center
right
now,
in
order
to
get
that
information,
I
have
to
call
the
customer
service
center,
and
sometimes
that
means
that
they're
in
the
queue
along
with
other
people
who
are
calling
for
different
reasons,
so
that
a
customer
service
center
can
assist
them
the
more
services
that
we
can
move.
So
the
customers
can
exercise
that
function
to
make
that
transaction
directly.
D
Chair
on
that,
your
discussion,
but
with
the
clerk
I'm
sure
we
could
find
a
way
I
think
that's
appropriate.
Mr.
scrimshaw
should
be
reporting
back
to
his
committee,
but
because
of
the
questions
of
this
committee
that
we
could
I
could
kind
of
be
the
liaison
and
report
back.
The
work
that
was
done
to
to
answer
the
councillors
request
for
will
work
with
the
clip
to
perhaps
do
that,
if
that's
all
right
with
the
councillor
to
ensure
that
this
committee
gets
a
follow
up
because
it
would
be
reported
by
the
Transportation
Committee.
Well.
D
Again
perhaps
reassure
the
council:
it
was
really
clear
in
the
public
consultation
so
as
well.
I
don't
have
the
data
to
know
how
many
people
have
smartphones,
but
it
was
clear
that
the
community
said
they
wanted
that
tool
and
that
they
they
wanted
to
be
able
to
look
on
their
smartphone
and
see
how
far
para
was
there.
So
I
would
suspect
the
majority
of
those
that
members
of
that
community
have
smartphones,
but
there
is
a
percentage
that
wouldn't,
but
we
could
report
back
Sheriff
if
you.
G
D
So
the
hundred
and
thirty
seven
participants,
or
all
those
that
use
the
fifty
seven
percent
used
mobility
devices
wheelchairs
were
really
targeting
that
community
there
were
five
public
sessions.
We
did
online
I
also
remind
you,
chair
that
on
the
steering
committee
there
was
our
accessibility
committee
office
that
was
there
and
they
distributed
that
to
all
the
all
the
community,
as
well
as
members
of
of
the
accessibility
representatives,
Brian
Wade,
Annabelle,
fury
that
were
also
there
representing
the
community
at
large.
So
we
felt
that
this
was
a
broad
representation.
D
G
We're
here
in
time
and
time
again
from
accessibility,
community
there's
a
lot
of
nada
drivers
who
have
that
accessibility
license.
They
are
returned
them
to
the
city
for
whatever
reason,
because
we're
not
whatever
but
I
heard.
There's
a
number
I
asked
for
the
number,
and
it's
quite
quite
a
bit.
A
number
came
back
to
the
city
from
the
from
the
number
of
the
accessibility
plate.
So
is
that
creating
a
gap
somewhere
or
her
and
I
also
were
hear
from
our
resident?
Some
of
these
folks
they're
only
working
from
9:00
to
5:00
accessibility
is
24/7.
D
That's
actually
something
that
we've
heard
from
several
members
of
this
committee
that
you've
heard
from
their
constituents
and
last
September
bob
long
regulatory
services
have
begun
an
analysis
of
what
solves
our
twofold.
First,
your
answer
of
all
the
accessibility
plates
that
we
do
have.
Are
there
only
two
outstanding
that
haven't
yet
been
given
out.
The
rests
are
all
fulfilled
and,
as
you
remember,
there
was
a
racial
percentage
of
population.
So
the
plates
are
out
there.
It's
not
a
question.
There
has
been
some
movement
but
I,
don't
think
that's
that's
a
challenge.
D
I
think
you've
you've
hit
the
nail
on
the
head.
There,
we've
heard
the
same
same
issues,
we're
doing
analysis
right
now.
There
are
parameters
in
the
in
the
bylaw
where,
if
you're,
in
order
of
an
accessibility,
late,
you're
supposed
to
work
at
least
ten
hours
five
days
a
week,
one
hundred
and
some-odd
plates
that
we
have
out
there
should
be
looking
at,
should
be
out
there.
We
have
there's
some
enforcement
activity,
I'm
just
going
to
be
a
little
careful
because
there
have
been
some
charges
late.
D
The
people
are
not
fulfilling
the
responsibility
and
there's
other
enforcement
activity
underway
and
I
mean
perhaps
turn
it
over
to
our
directive
bottle
on
regulatory
services,
mr.
Chapman,
so
directly,
your
question
I
think.
There's
enough,
the
percentage
is
good.
There's
a
couple
outstanding.
We've
got
a
couple
more
plates
that
we
can
give
a
that
doesn't
seem
to
be
the
challenge.
I
think
people
are
not
necessarily
fulfilling
their
responsibilities
and
we
have
authorities
to
do
things
with
that.
I'll
turn
it
over
to
Roger
and
and
I'll
conclude
in
that
madam
chair.
E
Marjorie,
what
we're
finding
right
now
is
that,
even
though
that
the
five
days
a
week,
10
hours
a
day
is
a
requirement
of
the
bylaw
be
on-demand
accessible
service
is
still
not
meeting
the
requirements
from
the
accessible
community
during
peak
hours
and
weekends
in
particular,
most
of
the
accessible
plates
are
on
the
road
between
6
a.m.
and
6
p.m.
Monday
to
Friday,
so
they
are
meeting
the
requirements
of
Eylau
but
again
not
meeting
the
the
demand
from
the
accessible
community,
because
with
there's
no
fewer
accessible
vehicles
on
the
road
after
hours,.
G
E
I'm
sure
that's
that's
correct.
What
I
can
tell
you
is
that
we
are
working
with
the
the
brokers
and
and
trying
to
find
ways
to
increase
the
amount
of
accessible
vehicles
that
are
on
the
road
to
be
able
to
to
respond
to
those
to
those
calls
for
the
accessible
community
after
hours
and
on
weekends.
My.
G
Mobile
general
manager
need
to
either
had
a
meeting
with
the
owners,
the
plate
owners
or
because
we
hear
time
and
time
again,
some
of
the
accessibility
called
they
have
to
wait
for
the
cars
to
come
from
or
laying
all
the
way
to
Canada
or
to
us
carton,
because
those
folks
who
they
know
in
the
area
that
they
choose
to
log
off
or
not
pick
up
the
call.
It's
got
to
be
a
better
way
just
to
say.
G
D
Yeah
sure
the
Celso
raises
a
good
point.
There
are
some
challenges
with
that.
As
you
know,
they've
got
collective
agreements
and
these
rules
that
we
have
to
kind
of
respect
and
be
careful
of
if
not
entered,
labor
relations
issues
with
their
with
the
plate
owners,
but
there's
other
challenges
to
the
town.
Mr.
D
The
broader
you
know
we'll
go
to
the
airport
inhale
calls
that
type
of
thing
which
is
not
appropriate.
So
we're
intervening
on
that
we're
going
to
close
that
gap
and
yes,
we,
as
mr.
Chapman
has
indicated,
we've
started
discussions
with
the
brokers
to
try
to
resolve
the
other
issue.
So
we
know
it's
a
problem.
D
We've
heard
it
from
many
members
of
committee
and
you
heard
it
from
your
constituents
and
we
actually
heard
it
in
the
public
consultation
process
as
well,
that
they
said
yeah,
it's
great,
the
accessible
cabs
but
they're
not
available
and
there's
long
delay,
sometimes
so.
We're
looking
at
that
right
now.
Compare.
G
G
So
now
we're
only
talking
about
a
hundred
thousand
out
of
the
1.2
million
dollar,
whatever
the
rest
of
the
money
is,
and
if
there's
going
to
be
a
report
review
to
what,
since
the
the
right
chairman
what
happened
and
that
I
look
at
that
money
supposed
to
be
reinvested
in
accessibility.
What
is
that
overall
plan?
D
If
you
approve
today,
it
will
go
back
to
that
so
to
reduce
the
cost
of
a
taxi,
coupons,
increase
the
maximum
allowance
of
taxi
coupons
and
then
there
non-for-profit
the
other
thing
that
we
heard
in
the
public
consultations
in
the
rural
communities.
Para
Transpo
does
not
transport
from
I,
don't
know.
If
you
live
in
a
in
went
on.
Tarleton
then
needed
to
do
it.
They
don't
do
the
correct,
so
there
will
be
an
investment
in
those
in
those
community
agencies
they're,
currently
getting
six
hundred
thousand
from
the
city
through
our
transportation
group.
D
So
some
of
this
money
will
go
to
then
we
have
to
talk
to
them
because
they
said
they
have
limited
capacity
to
increase,
but
they're
very
interested
in
in
talking.
So
a
big
part
of
that'll
help
that
issue
the
rest
will
go
to
taxi
and
taxi
coupons.
The
other
thing
that
we
heard
and
we
talked
about
it
in
the
report.
The
committee
was
saying
you
or
I
as
abled
body
people.
D
If
we
decide
after
this
committee
to
go
out
to
lunch
and
hail
a
cab
and
go
somewhere,
they
don't
have
that
flexibility
and
that's
what
they're
looking
for
and
accessible
cab
is
the
solution
to
that.
These
up,
all
what
we've
just
discussed.
So
if
they
were
all
available,
the
problem
they
have
is
the
area
the
cost
is
still
too
high.
So
the
investment
in
that
of
lowering
the
cost
of
the
tax
each
year
then
having
more
than
allows
them
more
of
that
flexibility
and
that's
what
they
were
looking
for.
H
Met
America's
Delta
I
want
to
thank
my
colleague
because
these
issues
are
very
important,
I'm
hearing,
specifically
that
there's
not
much
money
to
be
made
in
the
context
of
accessible
taxi
cab.
So
in
that
context,
I
turn
my
questions
and
really
I
should
begin
by
saying
we
don't
have
a
delegation
today.
H
So
that
means
in
my
mind,
as
a
member
of
this
committee,
that
staff
have
done
a
really
good
job,
because
you
would
see
a
lot
of
members
of
the
accessibility
community
here
today
if
they
were
concerned,
so
I
would
caution
s
on
changing
at
a
proposal
based
on
the
feedback
that
committee
received
so
I'll,
preface
my
question
to
you,
mr.
de
Monte
or
mr.
H
Scrimgeour,
by
setting
out
of
context
when
I
hear
of
para
Transpo
I
hear
that
it's
complicated
to
book
and
that
it's
long
too
late
for
so
in
that
context,
punt
as
much
money
as
you
can
into
OC
Transpo
to
fast-track
that
that
resolution,
so
that
our
customers
are
accessibility.
Customers
can
resolve
that
little
pieces.
So
for
me,
when
you
bring
the
application
component
up,
I
want
to
make
sure
that
we
don't
forget.
D
Again
and
I'll
let
mr.
Scrimgeour
talk
in
a
moment
for
context.
This
is
this
is
important
debate
for
context
to
my
impression
of
what
the
community
was
saying
is
both
products
are
very
different
products
and
need
two
different
needs.
Para
Transpo.
You
know
you
book,
yours,
your
scheduled
appointment
and
that
needs
up
all
some
of
the
challenges
of
the
I.
Don't
know
when
they're
arriving
and
hopefully
we
take
care
of
that
and
then
the
accessible
cab
is
one
of
more
flexibility.
D
More
of
being
at
that,
what
I
was
hearing
from
when
they
were
talking
in
some
of
the
workshops
is
I
want
to
be
more
like
an
able-bodied
person
that
I
can
make
a
spontaneous
decision
and
get
a
cab,
but
the
barrier
to
that
is
too
high
from
a
cost
perspective.
So
that
was
the
other
bucket
and
so
that's
kind
of
what
we
were
hearing
from
the
community.
D
And
that's
why
the
steering
committee,
when
we
had
the
debate
these
were
some
of
the
discussions
as
to
be
the
the
steering
committee
had
came
up
with
both
these
options,
and
so
that's.
What's
before
you
today,
to
help
kind
of
situate.
A
bit
of
the
debaters
were
having,
but
I
turn
over
the
mr.
scrimmage
or
more
on
some
of
the
para
challenges.
F
Excuse
me,
madam
chair,
just
to
reiterate
the
work
that
we've
outlined
to
the
Transit
Commission
that
we'll
be
doing
and
reporting
back
to
them
later
this
year
is
to
find
online
functions
such
as
I
went
here
getting
arrival
time,
booking
trips
administering
ones.
Para
pay
account
canceling
trips,
doing
as
many
transactions
as
possible
directly
through
a
through
a
phone
app
or
online
on
a
computer
to
take
the
pressure
off
and
to
take
them
to
reduce
the
queue
length
of
people
calling
in
to
the
customer
service
center.
F
The
question
of
which
capacity
there
is
on
pair
of
Transpo
system
is
one
that
was
discussed
at
the
budget
meeting
of
Transit
Commission,
where
we
advised
there
would
be
sufficient
budget
in
the
2019
sufficient
funds
in
the
2019
budget
to
continue
to
provide
the
same
level
of
service
which
did
match
the
level
of
demand
in
in
2018.
Other
pair
transfer
issues
such
as
the
reliability
of
service,
the
travel
time
are,
are
really
a
function
of
how
the
road
network
is
working.
F
We
expect
some
improvement
in
that,
as
as
construction
ends
on
a
number
found
inside
as
there's
fewer
buses
on
downtown
streets,
but
for
the
large
part,
it's
going
to
be
the
availability
of
the
kind
of
information
that's
here
to
customers
so
that
they
can
get
some
idea
when
that,
when
that
minibus
or
or
contracted
cab
is
actually
going
to
get
to
them,
that
will
help
them
to
distress
their
their
life.
So.
H
I
just
want
to
qualify
what's
in
front
of
us
today
because
of
the
funds
that
we
receive
from
these
organizations
that
are
providing
accessible
services.
We
get
a
chunk
of
money
and
we're
looking
at
how
we're
going
to
spend
that
money.
I
want
to
make
sure
that
we're
in
scope
and
to
your
second
point,
I'm
focused
on
those
who
transport,
not
that
my
colleague
L
shanty,
recovered
that
part
of
the
issue
very
well
in
it.
H
I
want
to
support
him
in
that,
but
from
the
out
from
the
para
Transpo
use
of
the
component,
I
want
to
make
sure
that
we
go
beyond
what
we're
trying
to
do
here.
So
are
we
able
to
with?
Would
it
be
in
scope
today
for
committee
to
extend
the
direction
to
staff
to
go
beyond
the
GPS
and
push
about
at
the
allowing
for
reservations
for
payments
for
accessible
purposes
and
the
reason
ready
if,
before
you
answer
the
purpose
of
this?
H
In
my
mind
and
I,
don't
know
all
of
us
who
transpose
work
plan
in
fairness,
but
what
a
great
group
to
do
a
focus
on
to
pilot
how
we
can
do
payment
online
through
presto,
app
and
so
on
through
that
application
before
we
merge
into
the
broader
user
base.
So
it's
it's
a
it's
a
smaller
group
of
users
and
I
think
we
should
really
modernize
the
technology
with
that
group.
It's
a
safe
environment.
They
I
feel
that
gets
the
group
that's
so
they
can't
even
pay
through
presto
right
now.
H
D
The
the
committee
sovereign
in
deciding
what
it
wishes
to
do
at
this
time,
what
what
we
heard
and
what
the
steering
committee
is
providing
is
recommendations.
If
we
take
the
hundred
thousand
dollars
in
a
reinvest
sitting
here,
mr.
scrimshaw
and
his
team
are
saying
they
can
do
the
work
that
was
defined
there.
I
think
what
council
Flurry's
saying
is
he
wants
to
expand
that
if
I
understand
right
and
be
even
more
proactive?
Yes,
we
could
return
that
hundred
thousand
dollars.
If
that
helps
mr.
D
scrimshaw,
because
that's
what
the
steering
committee
already
whatever
you
wish
to
do,
but
I
don't
know
is
that
capacity
in
the
work
plan
available.
I
think
that
question
is
and
I
don't
want
to
put
you
on
the
spot,
but
I
think
the
question
is
more
with
mr.
scrimshaw
in
their
work
plan
and
where
they're
at
with
you
know
in
the
steps
and
the
approach
that
they
need
to
take,
they
got
to
have
the
foundation
to
be
able
thing
to
do
that
more
advanced
work
that
already
in
all
I
didn't
talk
about
that.
D
F
Chair
just
to
be
clear,
we
are
intending
to
do
that.
Work.
We've
outlined
that
work
to
a
Transit
Commission.
We
believe
that
work
is
sufficiently
funded
within
the
existing
capital
authority.
If
this
committee
chooses
to
allocate
is
funding
to
supplement
the
existing
capital
Authority,
then
that
would
you
know
just
reduce,
reduce
limits
on
what
we're
doing,
but
we
would
not
know
till
we
got
further
into
the
project
just
exactly
how
much
will
how
much
money
will
require.
F
C
H
Me
I
think:
let's
committee
doesn't
need
to
make
it.
Let's
leave
the
scope,
as
is
with
the
intent
of
the
conversation
and,
if
we
realize
later
in
the
year
that
those
funds
are
allocated.
But
for
me
we
want
to
see
a
customer
experience
shift
for
para
based
on.
We
had
a
bit
of
money
here
sooner.
So
let's
leave
that
money
there.
Let's
expand
the
scope,
let's,
let's
push
a
path
to
put
it
in
OC
to
put
it
in
place
this
year.
H
That's
that's
what
I
that's
what
I
would
push
for
now.
There
is
another
question
that
was
raised
relating
to
nology
and
as
Cheryl
Shh
I
think
it's
important
for
everyone
to
know
this
data
in
2015,
autocue
housing
did
a
survey
amongst
the
the
residents
we
didn't
differentiate
between
seniors
versus
youth
versus
families
and
so
on,
but
at
that
time,
in
2015,
73
percent
of
residents
within
och
had
access
to
Internet
in
their
home
and
had
a
smartphone.
H
I
You,
chair
I,
just
noted
that
and
I
just
want
to
make
sure
that
I'm
clear
so
that
I
can
better
understand
the
motion,
that's
in
front
of
us
and
and
as
I
consider
it.
So
when
you
looked
at
all
33
improvements
that
were
recommended
in
prioritizing
number
six
was
improving.
Para
transpose
booking
payment
systems,
processors
online
booking,
so
I
just
want
to
confirm
that
maybe
through
mr.
Scrimgeour,
that
that
is
within
the
scope
of
your
work
plan
for
this
year
is
that
is
that
correct?
Yes,.
I
F
I
I
Because
that
is,
you
know,
that
is
our
number
one
concern
that
we
hear
from
people
is
that
they
can't
book
online,
and
we
know
that
there's
been
a
lot
of
back
and
forth
on
that
in
there.
The
reasons
why
we
haven't
been
forward
earlier,
but
it
also
seems
to
me
when
I
go
through
all
of
the
all
of
the
improvements
that
have
been
asked
for
they
all
cost
money.
I
Alqasas'
live
that
have
money,
not
a
lot
of
money,
so
I
wondered
why
we
asked
for
that
voluntary
contribution
of
only
seven
cents
and
nothing
close
to
the
30
cents
that
QP
mg
had
had
suggested
and
if
you
know,
I
know
that
some
American
cities
have
a
much
higher
cause,
but
I
don't
know
about
Canadian
cities.
I
wasn't
able
to
find
that
background.
Do
you
do
you
know
that?
And
can
you
tell
me
why
there
are
only
seven
cents,
yeah.
D
So
chair,
it
goes
back
to
so.
The
other
motion
I
talked
about
the
motion
about
about
changing
logging.
The
government
to
to
allow
us
to
to
change
the
municipal
art,
so
Korean
is
fought.
We
have
no
authority
to
impose
a
levy.
So
when
Council
gave
this
direction,
it
was
very
much
you're
going
to
negotiate
pretty
much
without
a
hammer
either.
So
the
negotiations
ended
up
with
with
seven
cents.
When
we
did
look
at
other
municipalities
in
Ontario,
there
was
London
and
all
that
work
kind
of
all
about
in
the
same
ballpark,
with
a
volunteer
levy.
D
Now
that
said,
both
lyft
and
uber,
the
open
corporate
partners,
the
negotiations
went
well
and
that's
what
we
ended
up
with
seven
cents.
It
doesn't
compare
to
Chicago's
30
cents
that
said
to
Chicago's
market
with
far
as
size,
compared
to
Ottawa
very
different
as
well
too.
So
that
was
the
fundamental
limiting
element
of
the
capacity.
D
The
other
element
too
and
I
know
we
had
the
public
comments
and
counsel
received
from
from
other
from
from
members
of
the
community.
You
know
that
we
should
be
forcing
these
companies
to
have
accessible
cabs,
that
there's
no
there's.
Nothing
under
the
ad
OAS
and
that
also
council
lasts
or
the
clerk
right,
and
we
did
right
to
the
problems
to
change
so
directly
to
your
question.
We
were
negotiating
in
good
faith
with
partners.
D
They
came
up,
seven
senses
where
we
ended
up
and
it
produces
a
about
seven
hundred
twenty
thousand
dollars
at
the
coat
that
base
trip
data
that
we
have
today,
we've
accumulated
a
little
bit
more
once
at
it,
but
annually.
That's
what
you'll
be
seeing
about
that
kind
of
volume
of
money
and
that's
where
we
ended
up
with
the
steering
committee
with
these
recommendations.
I
Thank
you
and
I
can
appreciate
that
in
if
it's
voluntary,
it's
hard
to
without
a
hammer,
have
corporations
cuff
up,
you
know
funding,
but
we
there
is
opportunity,
obviously
to
go
back
into
to
look
for
additional
funds.
I
think
that
we
always
have
to
keep
that
you
know
in
mind,
because
700,000
is
nothing
compared
to
what
they
pull
out
of
the
city,
but
the
revenue
generation
is
within
the
city
because
we
allowed
them
to
operate
legally
and
they
do
not
provide
any
accessibility
within
their
services.
I
So
I
still
you
know
I
just
want
to
leave
it
on
the
table.
I
think
that
7
cents
is
is
a
steal
really
from
us,
and
I
would
like
to
see
us.
You
know
through
you,
have
the
authority
at
this
point,
but
I
would
like
to
see
some
consideration
given
to
going
back
and
we're
negotiating
for
more
money
agreed.
I
Thank
you,
and
just
one
last
question
to
mr.
Spindler,
then
on
the
on
the
app
I.
Just
wonder:
I
guess
if
it's
easy
to
do
and
well
within
all
of
your
current
resources
and
work
plan,
why
it
wasn't
done
earlier
like
how
much
you
know
additional
work.
What
is
this
going
to
look
like
what?
Why
are
we
giving
away
money
for
an
app
that
people
have
asked
for
like
and
again
as
councilors
Larry
pointed
out?
I
We
have
no
delegates
here
today
because,
presumably
for
the
most
part,
people
are
happy
with
the
consultation
they're
happy
where
we
landed.
They're
happy
with
the
recommendations
are
before
so
we're
we're
changing
them
and
not
providing
any
opportunity
for
the
input.
So
can
you
tell
me-
and
if
you
can't
today,
perhaps
before
council,
before
a
final
vote,
counselor
what
you
got
at
look
like,
we
did
have
all
the
technologies
that
people
need
that
I
have
when
I
book
either
I
can
dole
list.
I
I
can
tell
you
know
like
or
taxi
yeah
I
can
tell
when
they're
coming.
I
they
send
me
a
notification
when
they've
arrived.
They
send
me
something
out.
You
know
like
there's.
There's
there's
many
many
steps:
it's
not
just
seeing
a
little
dot
moving
about
on
a
GPS.
So
can
you
can
you
give
me
an
idea?
You
know
what
that
app
would
look
like
within
your
current
resources
without
that
extra
$100,000.
That
will
recommend
it
here
today,
I've.
F
F
At
this
point,
we've
undertaken
to
the
transit
commission
that
we
will
be
doing
their
work
this
year
to
investigate
to
report
back
to
them
on
what
the
scope
of
that
project
would
be,
how
we
would
find
that
from
existing
capital
Authority
and
provide
them
with
a
roadmap
of
how
we
would
move
on
to
to
have
this
app
or
online
service
developed
and
made
available
to
customers.
At
this
point,
I
can't
say
exactly
what
the
potential
vendors
are
capable
of
providing.
F
That
is
a
discussion
we
have
to
have
with
with
the
software
vendors
I
can't
say
what
it
will
cost
that
will
come
out
of
our
work.
I
can't
say
when
it
would
be
online
for
customers
that
will
come
out
of
our
to,
but
that
our
general
manager
made
was
that
we
would
come
back
to
the
Transit
Commission
to
report
on
all
of
these
things.
But.
I
I
Without
having
that
information
available
to
me
so
I'm
going
to
support
the
recommendations
as
they
appear
in
the
report,
because
I
want
to
make
sure
that
what
our
customers
asked
for
who
require
accessible
services
and
I
know
I
cannot
take
OC
Transpo
without
my
GPS
I
can't
I
went
after
won't,
I
did
not
stand
at
a
corner
and
just
wonder
when
that
bus
is
coming.
I
would
never
do
it
with
the
taxi
and
I
would
never
do
it
with
a
lower
left
and
I.
I
B
J
Okay,
thank
you
for
seeing
me.
I
didn't
intend
to
speak
today
and
first
I'm
going
to
tell
you
something
about
myself.
I,
don't
add
the
skin
for
the
disabled
for
40
years,
I
worked
as
a
management
consultant,
specialty
and
delicious
and
transportation
I
did
as
one
of
the
things
I
did
was
a
survey
of
25
cities
across
across
Canada
regarding
wheelchair
access
and
just
one
thing
to
mr.
Fleury.
He
said
there
were
no
people
here
today.
My
husband
and
I
did
make
a
representation
with
different
vehicles
to
how
women
this
first
came
out.
J
J
My
husband
uses
a
wheelchair
24/7
and
he
has
been
left
high
and
dry
up
ten
times.
He
was
president
of
the
Community
Association
and
he
could
never
get
a
wheelchair
to
take
him
home
from
the
Community
Association
meeting
at
night.
He
can't
take
power
transfer
because
they
may
arrive
an
hour
late,
in
which
case
staff
has
to
stay
in
after
an
extra
hour.
That
is
the
thing.
J
He
he
often
has
to
call
an
ambulance
for
me
early
in
the
morning.
Three
o'clock.
Four
o'clock
seems
to
be
the
time
he
cannot
follow
me
to
hospital
there's
no
way
because
there's
no
one
available
I
have
several
serious
health
issues.
Fact
I'm
in
worse
condition,
Muniz,
although
I
I'm,
using
a
chair
more
and
more
but
I
can
walk,
but
you
don't
think
so.
But
he
can't
follow
me
to
hospital.
That's
an
issue
and
he
should
have
the
right
to
follow
me
and
wheelchair
parents
should
be
able
to
follow
their
kids
to
chill.
J
J
J
Then
women
plead
splitting
taxi
of
novels
and
they're.
The
way
they
treat
the
disabled
is
totally
different.
We
are
equal
to
be
able
bodied
we're
not
in
Art
Walk
in
Toronto.
You
can
call
and
have
power
Transpo
come
to
your
house.
You
don't
have
to
do
this
long
bitching.
What
it
is
this
wrong
with
Ottawa?
Why
won't
you
spend
the
money
for
it
and
develop
and
when
I
talked
to
the
owner
of
spring
taxi
in
Winnipeg,
he
didn't
see
that
the
taxis
were
economical,
but
he
didn't
think
that
he
was
losing
money
now.
J
We
and
I
was
very
proud
of
us
when
we
said
it
is
so
important
that
our
francophone
brothers
and
sisters
participate
that
we
won't
cost
out
the
cost
of
doing
things
in
two
languages:
translation,
but
now
you're,
saying
to
the
disabled.
We
are
going
to
cost
you
out.
You
have
to
provide
power,
transfer
equal
to
Toronto
and
and
send
the
wheelchair
accessible
tap.
J
If
you
send
wheelchair
accessible
cabs
every
time
parrot
rifle
was
15
minutes
late,
wheelchair
accessible
cabs
would
have
plenty
of
business
inaudible
and,
if
you're
not
ready
to
do
that
for
us,
I'm
saying
and
that's
why
I
see
no
hope
and
I
I
know
of
people
who've
got
on
with
the
federal
government
and
and
and
left
because
they
said.
I
can't
have
a
career,
not
while
I'm
alive,
inaudible,
because
I'm
in
a
wheelchair,
that's
disgusting.
B
K
You
so
much
for
coming
in
and
sharing
that
with
us
today,
I
really
appreciate
it.
I
realize
that
the
law
more
work
to
be
done
and
I
look
forward
to
working
with
with
the
Advisory
Committee
to
see
what
we
can
do.
We're
dealing
with
a
very
narrow
scope
today.
So
I
want
to
put
the
question
to
you
on
on
council
eyes:
motion
this
hundred
thousand
dollars.
Do
you
think
that
it
would
be
better
to
put
that
in
to
tax
eejits
for.
K
J
I
would
rather
have
buses,
you
know,
not
everybody,
a
lot
of
the
disabled.
Take
it
when
you
become
disabled,
you
take
a
hit
on
income,
so
the
idea
of
taxi
trips
is
nice,
but
you
know
there
is
enough.
Buses
and
I
know.
That's
not
what
you
asked
me,
but
I
think
what
you
need
to
do
is
you
haven't
you
haven't
increased
the
buses
of
the
disabled
population
has
increased
and
you
have
to
you
know
just
as
we
meet
it
increased
to
you
know.
The
baby
boomers
are
coming
up
now
you
will
need
it
increased.
J
H
You,
madam
chair,
thank
you,
miss
crowds
for
your
words
here
this
morning.
I
don't
have
a
question
for
you,
but
I
want
to
flag
again
for
the
committee
that
I'm
sure
you
had
a
lot
of
input
into
this,
but
your
husband
submitted
a
week
ago,
a
12
page
submission
to
this
committee
with
respect
to
the
recommendations
that
were
coming
from
staff
I
encouraged.
H
D
Was
no
particular
challenge
with
them
before
the
operation
was
up
and
running.
It
was
also
staffs
time
we
met
there.
Wasn't
there
was
no
to
go
child,
we
only
have
there
I
think
it
was
three
meetings
till
we
arrived
at
a
conclusion,
so
there
was
nothing
untoward
Zoar.
There
was
no
challenge
really.
It
was
just
a
process
that
took
us
that
and
I
care
I
just
want
to
remind
so
when
we
did
agree,
it
was
back
the
the
the
costs
were
back
time
to
when
they
officially
regular
operating.
So
there
was
no
loss
of
revenue.
H
D
With
everything
else,
we
could
probably
will
I
made
a
note
of
the
councilors
recommendation.
We
do
normally
go
back
on
an
annual
basis
to
discuss
with
with
with
these
people
and
we'll
talk
about
the
levy
again.
I
I'm
always
a
little
hesitant,
because
the
mandates
you
gave
me
was
one
without
any
legislative
or
regulatory
powers.
So
it
is,
you
know,
I,
it
is
a
voluntary
levy.
That
said,
I
remind
you.
D
H
Should
begin
at
at
least
$1
right,
I
think
when
you
look
at
the
need
and
demand
that
exists
in
the
city
and
that
a
taxi
charge
doesn't
start
at
the
zero
it
starts
at
three
dollars
and
forty-five
cents
that
amending
the
surcharge
from
seven
cents
to
a
dollar
would
be
I.
Think
reasonable.
Anyway,
just
to
my
questions,
you
mentioned
that
the
recommendations
before
us
are
based
on
what
the
public
consultation
suggested.
What
were
and
our
staffs
recommendations
are
there
any
recommendations
that
you
felt
were
top
priorities
that
are
not
encompassed
in
this
report.
Sure
again.
D
The
contact
show
we
did
the
public
consultation
with
a
whole
series
of
criteria
on
that
they
had
to
they
have
to
stick
by
in
the
report
I'm
just
going
to
refer
to
it
here
in
the
public
consultation
for
a
second
we're:
the
accessibility,
safe,
available,
affordable,
timely
and
sustainable
the
workshops.
Those
were
some
of
the
key
guidelines
that
that
came
out
of
that
consultation
process.
From
that
we
went
to
a
second
I
guess.
Second:
analysis:
a
feasibility
analysis
throughout
the
departments-
and
that
was
the
student
committee's
recommendation.
D
They
wanted
to
ensure
other
programs
were
already
doing,
are
the
things
that
should
be
the
responsibility
of
city
departments
and
not
foolishly,
take
this
this
money
of
the
levy
and
not
continue
to
increase
service,
but
rather
ask
those
departments
to
continue
and
I'll
get
to
that
in
a
moment.
So
there
was
a
feasibility
analysis
and
then,
ultimately,
the
recommendations
you
have
before
you
as
per
your
direction,
are
less
staff
recommendation,
but
that
of
the
steering
committee
which
included
staff,
obviously,
which
included
a
time.
D
The
Kallstrom
liaison
that
led
that
work
and
members
of
the
the
the
committees
and
other
accessibility
working
groups
and
our
accessibility
office
here
at
the
city.
So
that's
how
you
came
up.
That's
how
these
recommendations
are
before
you.
So
it's
more
of
a
process
with
regards
to
the
elements
that
are
you
know,
because
a
question
will
come
up
and
well
what
about
all
the
other
recommendations?
There's
some
very
good
ones
in
there
some
the
steering
committee
clearly
identified
when
we
did
our
feasibility
analysis
with
the
department
say:
hey.
D
So
there
was
like
a
two-fold,
so
the
objective
here
was
to
follow
council
direction,
take
this
levy
and
spend
it
as
best
and
more
effectively
as
possible
to
increase
capacity,
but
we
oh
and
the
others
that
weren't
retain
city
departments
have
been
tasked
to
take
back
and
add
it
in
our
municipal
accessibility
plan
for
that
period
of
time.
So
are.
D
The
the
direction
of
funds
would
be.
The
recommendation
is
going
for
this,
no
its
for
multiple
years
and
you're,
also
giving
the
delegate
authority,
as
that
goes
up
to
redistribute
based
on
the
concepts
that
have
been
determined
here.
Then
the
next
question
and
staff
has
been
dated
abating
that,
because
it
has,
it
wasn't
clear
in
the
direction.
Ultimately,
this
may
become
stale
and
I.
Think
at
that
point,
we'll
have
a
responsibility
to
come
back
to
you
and
say
it's
been
three
years
four
years
this
has
been
working
well
or
this
issue
has
been
resolved.
H
H
I
think
you
should
say
the
next
recommendation
that
is
on
our
list
that
didn't
make
this
list
is
X
and
we
should
consider
whether
we
identify
a
new
recommendation
to
make
sure
that
gets
covered
off,
because
these
are
going
to
be
covered
off
for
years
now,
and
presumably
there's
going
to
be
more
and
more
resources
to
go
to
those
recommendations
so
I'd,
rather
we
increase
what
we're
able
to
cover
then
just
focus
on
three.
So
can
you
identify
before
council
the
next
chair,
I?
Guess
the
challenge.
D
With
that
is,
the
task
was
for
the
steering
community
of
that
and-
and
my
other
issue
is
some
of
the
other
recommendations
were
analyzed
and
some
of
the
costs
were
may
not
fit
in
so
I,
don't
know
if
they.
These
are
the
top
four
number
five,
maybe
with
the
money
left,
may
not
fit
in
okay.
So
let
me
ask
you
this
I.
H
Think
I
heard
you
say
that
we
heard
from
the
public
that
demand
for
accessible
transportation
continues
to
be
a
challenge.
Your
first
recommendation
I
really
like
because
we're
identifying
in
rural
area
there's
there's
a
significant
issue
there,
but
there's
also
suburban
and
urban.
None
of
the
other
recommendations
address
demand.
So
that's
a
main
issue.
We've
just
heard
from
a
delegation
that
there
are
issues
with
getting
accessible
transportation
outside
of
the
9
to
5
range.
D
I
you're
right,
it
doesn't
address
the
mountain,
but
it
does
address
capacity.
One
of
the
other
elements
that
we
heard
from
the
community
was
I
want
to
have
the
capacity
like
an
able-bodied
person
to
as
I
the
example
we
can
leave
and
go
for
lunch
grab
a
cab
but
grab
an
uber,
whatever
I
can't
do
that
and
the
barrier
I
have
is
there
are
accessible
cabs.
We
talked
a
bit
of
chels
that
will
work.
That's
a
management
Charles.
We
have
to
work
that
we
believe
there's
enough
accessible
cabs.
D
There
seems
to
be
a
child's
there,
we're
in
the
resolve
that,
but
the
barrier
taken
accessible
cab
from
a
monetary
perspective
is
too
high.
So
to
your
to
your
point
so
for
Serbia
and
urban
dwellers
I
think
if
we
are
giving
them
more
taxi
chips,
we're
lowering
that
barrier,
they
do
get
a
benefit.
It's
not
a
demand
benefit,
it's
a
cost
benefit
so
and
those
were
some
of
the
debates.
Actually,
it's
interesting
because
we're
rehabbing
the
debates
of
the
steering
committee
had
and
that's
why
they
landed
there.
D
They
want
to
balance
that
there's
a
real
challenge,
there's
a
power
challenge.
So
let's
get
the
technology
up
and
running
and
then
how
do
we
meet?
That
other
demand
that
we
kept
hearing
from
the
community?
Is
we
want
to
be
like
and
mrs.
Krebbs
kind
of
said
that
as
well?
We
want
to
be
like
able-bodied
people
to
be
able
to
travel
around
the
community.
D
So
my
challenge
with
your
recommendation
and
I
understand
what
you're
saying
councillor
brockington
is:
is
sighted
to
go
to
number
five
I,
don't
know
what
that
means,
and
we
haven't
had
that
discussion
so
I'm,
just
a
little
hesitant
makes
a
lot
of
sense.
Very
logical,
well,
I
counter
propose
madam
chair
is
this
will
and
if
you're
right
and
if
you
know
the
fund
continues
to
increase
based
on
trip
data,
they
continue
increase
or
I'm
successful
to
go
back
and
negotiate
more
money.
I.
D
Think
then
my
recommendation
to
committee
would
be
we
would
sit
with
with
the
councillor
and
accessibility
committee
and
then
review
with
the
new
data,
the
new
parameters,
the
new
bucket
of
money,
that
we
would
have
to
read
to
do
another
exercise.
That
would
be
my
best
recommendation
to
support
that
community.
My
final.
H
D
D
For
those
types
of
products
and
counsel,
when
we
had
identified
that
in
our
early
debate
about
patient
these
PTC's
or
vehicles
for
I
or
other
a
directive,
the
city
clerk
to
write
to
the
province
to
ask
that
and
that
hasn't
been
addressed
as
well.
So
there's
there's
a
legislative
gap
for
lack
of
a
better
term
and
we
will
perhaps
can
step
in
with
a
better
explanation,
but
there's
a
legislative,
absolutely
don't
need
it.
D
L
Kuhn
we're
very
much
madam
chair
will
have
been
sort
of
involved
in
this
issue
for
almost
two
decades.
I
think
and
it's
evolved
a
lot.
I
recall
in
the
early
2000s
when
we
had
a
pair
of
Transpo
strike.
The
disabled
community
in
Ottawa
was
completely
house
bound
because
there
was
not
a
single
accessible
taxi
cab
in
the
City
of
Ottawa
and
I
think
that
a
transpose
strike
really
shone
a
light
on
the
issue
for
council
and
realization,
but
that
just
was
not
good
enough.
L
So
all
of
the
moves
that
council
has
made
over
the
last
two
decades
has
been
with
improving
the
ability
of
our
disabled
community
to
food
and
move
around
the
city
within
the
limits,
regulatory
parameters
that
we
have
to
work
within.
So
when
we
issued
a
member
of
accessible
taxi
plates
free
of
charge
with
the
goal
of
ensuring
that
we
would
have
a
fleet
of
accessible
vehicles
and
early
on,
we
did.
L
But
over
time
it's
been
the
law
of
diminishing
returns
because
over
time,
for
whatever
reason
and
I
don't
understand
all
the
reasons
is
it
there's
enough
profit
in
the
sort
of
you
know,
peak
oil
market
that
you
don't
need
to
own
those
vehicles
on
off-peak
times,
I,
don't
know
what
it
is,
or
maybe
it
takes
longer.
Maybe
I
just
think
on
the
demand
side
we
have
to.
L
We
have
to
have
a
better
understanding
of
why
we
don't
have
an
accessible
fleet
available
around
the
clock
all
the
time,
and
that
really
is
the
key
issue
that
we
need
to
address.
I
basically
agree
with
the
recommendations,
the
way
that
they
are
laid
out
here,
I
think
the
affordability
factor
is
being
addressed
through
the
coupons
and
allowing
them
to
have
more
coupons
and
and
taking
down
the
price,
but
where
it
all
falls
apart
is
if
the
vehicles
aren't
available
so
I
think
there's
a
couple
of
things.
L
L
Because,
right
now
it's
voluntary
and
look
I
thought
we
did
a
fairly
good
job,
but
in
the
$0.07
voluntary
them
because
they
did
not
pay
anything
where's
the
reality.
But
it's
obviously
not
good
enough.
So
I
think
the
whole
issue
for
us
at
this
point
is
on
the
demand
side.
I
think
we
have
to
work
with
the
taxes
and
the
the
Union,
the
Association,
the
focus,
and
we
need
to
make
sure
that
we
have
accessible
fleet
of
available
and
maybe
that's
an
incentive.
L
L
de
Monte
bring
a
series
of
recommendations
back
to
this
committee
on
how
we
might
effectively
address
the
demand
side
issues
because
that's
where
we
were
and
then
to
catheterize
motion
I
actually
with
councilor
gladness,
I
think
that
the
amount
of
money
then
OC
Transpo
has
they're
going
to
put
the
money
they
need
in
the
development
of
the
app
and
it's
a
big
monolith
of
and
they've
got
a
big
budget
and
they're
going
to
develop
an
app
and
I.
Don't
think
this
hundred
thousand
dollars
is
really
going
to
make
an
effective
difference.
L
I
think
it
would
be
better
spent
actually
on
these
other
priorities,
where
we
actually
change
the
affordability
factor
for
people
that
need
to
use
accessible
vehicles
to
move
around
the
city.
So
I
just
think
I
recognize
that
the
steering
committee
suggest
a
bus
and
I
agree
that
perhaps
really
important.
But
if
it's
going
to
be
funded
anyway,
the
mostly
Transpo
that
hundred
thousand
dollars
to
me
is
probably
not
going
to
make
much
difference.
They'll
probably
put
the
money
in
they
need
to
do
the
app
development,
whether
or
not
they
have
$100,000
and
nine.
L
So
for
me,
I
kind
of
feel
that
you
know
when
I
hear
that
from
mr.
scrimshaw
I
would
rather
see
the
cost
of
those
taxi
coupons
go
down,
so
it's
more
affordable
and
then
I.
Think
for
you,
mr.
de
Monte,
that
we
really
need
to
amp
up
the
demand
side,
where
we
need
to
get
a
commitment
that
those
vehicles
will
always
be
available
and
there's
lots
of
them
by
the
way.
How
many
taxi
plates
accessible
clothes
debris
issue.
L
D
I
would
concur
with
them.
We
have
the
initial
debate.
There
seems
to
be
a
problem
with
the
land
side.
We
think
it's
a
little
Outsiders
debate.
We
have
to
resolve
it,
it
will
be
a
manager
or
a
regulatory
problem.
I
know
that
our
Bala
lavatory,
sir
we're
looking
at
that
once
we
resolve
that,
then
we'll
have
a
better
analysis
to
see,
but
I
concur
with
you,
though.
D
L
D
I'll
ask
them
director
of
balalaika
tour
service.
We
started
the
when
we
first
started
hearing
from
some
of
you.
Could
you
heard
through
your
constituency
and
they
had
heard
it
through
some
of
the
work
we
have
done
with
this
community
that
there
seem
to
be
a
challenge
there
and
we
were
like
you,
don't
understand,
there's
this
many
plates.
We
know
the
percentage.
We
know
that
population
analysis
that
was
done.
Why
aren't
they
there?
E
E
Two
we've
had
contact
with
the
the
next
available
candidates
on
me
on
the
waiting
list
and
both
those
are
pursuing
purchasing
accessible
vehicles
at
this
point,
so
we're
hoping
that
we'll
have
those
released
shortly.
The
two
that
we
had
offered
the
plates
to
previously
had
came
back
to
us.
They
have
a
year
to
put
a
vehicle
on
the
road.
Both
those
drivers
came
back
to
us
and
tools
that
they
were
able
to
purchase
a
vehicle.
So
we
had
to
go
to
the
next
two
on
the
waiting
list
and.
E
L
D
Sure
I
think
that's
important.
You
know
that
the
whole
industry
and
supply
demand
and
the
economics
and
the
challenges
we
have
and
we're
looking
at
some
of
that.
So
we
do
tread
carefully,
but
I
would
I
would
concur
that
intere
will
come
back
with
that
analysis
as
well
in
fall
to
see.
Maybe
that's
another
option
but
again
to
your
earlier
comment
with
one
hundred
and
ninety
some
odd
plates
out
there.
Why
is
there
a
demand
problem?
That's
more!
My
challenger
enough,
a
managerial
perspective.
D
K
F
Madam
chair,
no
because
we
have
the
other
work
that
were
doing
if,
if
that
work,
weren't
already
on
our
work
plan-
and
this
were
a
new
thing-
it
would
have
its
own
scope
and
timeline.
We
certainly
intend
to
do
all
of
these
functions
as
one
project
as
one
effort
with
with
our
vendor
and
with
our
staff,
because
we're
doing
both
wickets
it's.
F
K
You,
mr.
Cringer,
you
know
I
get
a
lot
of
complaints
about
double
charges
and
other
inefficiencies
or
pair
Transpo,
so
Tim
mr.
Firas
point.
It
would
be
really
nice
to
see
the
scope
of
the
app
encapsulate
payment
so
that
it's
more
like
an
uber
or
lyft
payment
were
like.
The
onus
is
on
the
individual
to
ensure
that
that
goes
through.
So
it
takes
like
the
drivers
there
to
drive
and
you're
doing
the
payment
and
and
driving
at
the
same
time,
problems
like
double
charging
and
inefficiencies
like
that
become
really
exacerbated.
K
So
I
think
that
some
of
the
things
that
that
mr.
Fleury
was
talking
about
should
certainly
be
within
the
scope
of
this
app,
and
maybe
that's
more
of
a
comment
than
a
question.
Is
there
an
opportunity
and
this
question
of
staff?
Is
there
an
opportunity
to
invest
a
portion
of
the
money
that
we're
receiving
to
help
it
grow
faster
than
we're
taking
it
in
to
a
for
more
meaningful
investment
in
the
future,
like
I
realize
we're
going
to
be
getting
about
seven
hundred
and
twenty
thousand
dollars
a
year?
K
D
Is
with
the
regulatory
requirements
I
think
of
Finance,
we
could
come
back.
I'd
have
to
consult
with
our
with
our
financial
people
to
see
if
we're
allowed
to
do
that.
What
type
of
process
we'd
have
to
do
without
more
than
going
to
take
that
offline
go
talk
to
our
city
treasurer
and
ask
her
that
question.
If
we
took
a
percentage
off
and
invested
it
would
that
be
give
us
a
better
return
and
we
could
reinvest
I,
don't
know
if
legally
and
their
municipal
rules
and
under
financial
rules
are
all
allowed
to
do
that.
K
That
might
not
be
even
be
something
that
that
that
were
willing
to
consider,
but
I
mean
if
we're
only
getting
a
certain
amount,
it
would
make
sense
to
take
a
portion
of
that
and
to
invest
it
see
that
grow
a
little
bit
faster.
Maybe
we
can
see
some
more
meaningful
change
sooner.
That
way,
just
a
comment,
I
suppose
also
and
pardon
me,
because
I'm
new
it
costs
it
costs
approximately
about
$60,000
to
retrofit
a
van
to
make
it
wheelchair
accessible.
K
D
It's
good
question,
and
so
currently
we
have
the
fleet.
We've
got
two
outstanding
and
it's
part
of
the
process,
so
Cal
Saudis
also
brought
up.
The
point
is
that
perhaps
the
money
could
be
an
incentive.
You
know
somehow.
Perhaps
that
would
be
a
better
model,
they're
up
fit
of
the
vehicle.
That's
one
time
once
they
get
it
up,
so
instead
to
incentivize
them
to
they
get
more
money.
If
they
do
that
type
of
thing,
so
I
think
that's
a
little
more
complex.
We
have
to
take
that
away.
D
D
I'm
just
again
hesitant
the
there
is
a
challenge
right
now
that
we're
hearing
where
we've
got
an
intervention
in
a
way
I
want
to
see
what
the
solution
that
ID
is
before
we
start.
You
know
adding
money
that
maybe
doesn't
need
to
be
added
because
there's
a
benign
problem.
Well,
why
are
those
vehicles
not
fulfilling
that
demand?
So
while
it
was
all
of
that,
if
it's
a
regulatory
problem
first
before
we
ask
you
to
find
other
solutions,
yeah.
K
K
When
people
need
them,
you
know
having
them
all
on
the
same
shift
doesn't
really
do
much
for
people
and,
of
course,
they're
kind
of
defeating
themselves,
if
they're
all
in
the
same
ship
and
they're
not
getting
calls
when
the
demand
is
12
hours.
Later
right
so
I
mean
I,
don't
really
buy
the
argument
if
there
is
one
to
be
made
that
that
they're
not
making
enough
money
on
it
when
they're
certainly
unavailable
when
the
demand
is
there
really
pushing
time
thanks.
I
I
I'm
don't
know
if
I
missed
something
that
I
couldn't
see
any
mention
of
that
in
terms
of
the
analysis
in
terms
of
putting
this
forward
also
in
terms
of
the
fund
that
you're
putting
together
I
hope
that
there
be
a
gender
lens
on
that
as
well.
So
if
I
could
have
some
comments
on
that,
thank
you
and
chair.
D
D
I
That
and
it
is
about
equity
for
a
community
that
is
currently
not
equitable,
as
we've
heard
from
the
delegation
here,
but
again,
I
think
there
are
extra
concerns
in
terms
of
safety
and
other
and
other
factors
that
we
have
to
look
at,
and
it's
also
an
opportunity
in
terms
of
the
fund
that
we
put
forward,
that
we
look
at
it
in
that
respect
as
well,
so
I
do
encourage
that
we
do
that
going
forward.
Thank
you.
E
You
just
on
a
bit
of
a
wrap-up
on
the
motion,
so
just
to
give
some
context.
My
idea
for
this
motion
came
as
a
result
of
an
email
received
from
the
the
Ottawa
disability
coalition
and,
while
I
know
that
that's
not
the
whole
of
the
accessible
community,
we
are
a
significant
stakeholder
that
we
work
with
and
I.
Believe
all
our
council
got
this.
E
It
was
sent
March
the
18th,
so
I
encourage
everybody
to
have
a
look
that,
but
because
it
was
their
suggestion
that
OC
Transpo
the
ball
on
this
particular
piece
of
the
project
and
and
go
forward
with
the
app
I.
Don't
look
it
at
it
as
changing
the
recommendations,
as
counsel
for
you
suggested,
but
that
enhancing
an
effect.
E
scrimmage
and
his
team
is
going
to
be
doing
so
in
that
regard.
I
hope
that
my
careful
committee
members
support
the
motion.
I
know
in
discussions
with
that
council
McKenney
she's
going
to
be
giving
direction
to
staff
after
discussions
with
mr.
scrimshaw
and
I'm
fully
supportive
of
the
direction
that
she's
going
to
be
giving
as
sort
of
a
I'm
going.
To
put
this
a
commitment,
if
you
will,
by
staff
in
support
of
the
of
the
notion
of
this
motion,
so
I'm
supportive
that
as
well
so
again,
I
don't
see
this
as
as
changing
the
recommendation.
E
I
see
it
as
enhancing
the
recommendation
doing
something
that
a
significant
stakeholder
suggested
that
we
do
with
this.
With
this
funding
and
also
as
I
say
as
councillor
Dean
said
it.
If
OSI
has
got
the
money
to
do
it,
then
that's
$100,000
that
can
be
used
to
address
the
affordability
piece
through
taxi
coupons
and
that
sort
of
thing
so
again,
I
would
hope
that,
with
the
addition
of
the
direction
that
councillor
McKenna
is
going
to
give
that
that
makes
everybody
comfortable
with
this
motion
that
will
actually
enhancing
or
improving
the
recommendations.
Mr.
I
You
chair,
so
the
the
direction
that
I
want
to
get
on
I
just
want
to
make
sure
that
I'm
clear
with
mr.
Scrimgeour
first,
because
cancer
Madoff
has
brought
it
up
and
cancer
theory,
so
we're
expanding
the
scope
of
the
recommendation.
Second
recommendation
here
to
develop
a
smart
phone
were
asking
for
different
aspects
to
that
application.
Or
you
are
you
still
comfortable
with
what
we're
asking
for
fits
within
both
your
your
work
plan
for
the
self-serve
online
booking
and
creating
an
app
an
online
app.
F
That
would
remove
the
need
to
talk
to
a
customer
service
agent
just
to
get
that
information
or
to
make
that
change
or
to
provide
that
information.
So
we'll
be
looking
at
all
the
services
that
we
provide
to
parrot
transport
customers
and
automating
or
putting
online
and
putting
into
a
smartphone
app
as
many
as
as
we
can.
This
is
one
of
them
and
we
were
happy
to
commit
to
include
this
in
our
in
the
work
that
we
described
to
the
transformation
I.
I
Appreciate
that
in
it
will
also
punch
it
back
to
terms
of
commission,
and
you
can
kind
of
stay
there
and
you
know
put
within
your
own
purview
once
I
give
the
direction.
So
the
direction
essentially
quite
simply
is
for
mr.
Demonte
to
work
with
a
Vijender
manager
of
transportation
and
mr.
McCarney
to
ensure
that
recommendation
to
to
develop
the
smartphone
application
is
embedded
within
their
their
work
plan.
B
E
We
can
eat
it
again
so
again,
I'll
read
the
bear
force.
Therefore,
the
resolved
that
no
funds
from
the
vehicle
for
higher
accessibility
fund
be
allocated.
The
creation
of
the
power
transpose
smartphone
application
and
be
it
further
resolved
that
the
general
manner
of
emergency
protective
services
be
given
the
delegate
authority
to
reallocate
the
funds
for
the
pair
Transpo
smartphone
application.
Renaming
recommendations
outlined
in
the
report.
B
I
Thank
You
chair
this
is
on
behalf
of
councilor
flurry
regarding
the
50th
anniversary
celebrations
of
venue,
whereas
in
1969
offender
City
of
East
fear
was
renamed
city
of
MU
in
honor
of
Canada's
19th,
Governor,
General,
George
venue
and
whereas
2019
marks
the
50th
anniversary
of
this
important
commemoration.
The
Savannah
community
has
expressed
its
wish
to
mark
this
occasion
with
special
celebrations.
Well,
as
Missouri
apart,
then
Dre
has
requested
a
one-time
increase
in
the
2019.
We
need
the
funding
to
plan
and
deliver
celebration.