►
Description
Emergency Preparedness and Protective Services Committee
Meeting #: 3
Date: Thursday, April 20, 2023
Time: 9:30 am
Location: Champlain Room, 110 Laurier Avenue West, and by electronic participation
B
B
C
C
B
D
F
G
C
C
It
is
held
annually
during
the
second
week
of
April
to
honor
telecommunications
Personnel
for
their
commitment
service
and
sacrifice
on
behalf
of
all
members
of
this
committee,
I
would
like
to
thank
call
takers,
dispatchers
technicians
that
maintain
radio
and
emergency
phone
systems,
Communications
staff,
trainers,
supervisors
and
managers
of
communication,
centers
and
other
team
telecommunications
staff
across
the
city
and
in
particular
those
in
emergency
and
protective
services.
Thank
you.
Thank
you
for
providing
service
24
hours
a
day
seven
days
a
week.
You
are
essential
when
people
are
experiencing
some
of
the
worst
moments
of
their
lives.
C
C
Now
for
today's
agenda.
We
will
receive
a
presentation
from
Roger
Chapman,
director
of
bylaw
and
Regulatory
services
on
the
2021
and
2022
annual
reports.
The
report
in
today's
agenda
outlines
the
services
activities
throughout
2021
and
2022,
including
its
most
recent
performance,
metrics
details
on
programs
and
covid-19
related
initiatives.
Despite
the
many
challenges,
the
service
space
throughout
those
two
years,
bylaw
and
Regulatory
Services
remains
a
provincial
leader
in
efficient
operations.
So
we'll
hear
those
reports
in
just
a
moment,
so
I'll
continue
with
our
agenda
item
number
two
is
Declarations
of
Interest.
C
Seeing
none
item
three
is
the
confirmation
of
our
minutes
from
our
second
meeting
of
this
committee
held
on
the
30th
of
March
2023
I
do
want
to
acknowledge.
These
were
released
a
bit
later,
not
part
of
the
original
agenda
package.
It
would
be
in
order
if
any
member
needed
more
time
to
review
the
minutes
to
move
deferral
to
the
next
meeting.
Otherwise
I
Look
to
for
receipt
today
are
those
minutes
received.
C
H
H
Staff
also
enforced
parking
restrictions,
attended
service
requests,
issued
business
licenses,
held
annual
control
tribunals,
Property
Standards
licensing,
appeal
committee
meetings
and
provided
spray
spay
and
neuter
surgeries
conducted
several
public
awareness
campaigns,
just
to
mention
a
few.
They
do
all
of
this
and
maintain
a
high
level
of
operational
efficiencies.
H
I
joke
that
bylaw
and
Regulatory
services
staff
have
the
toughest
job,
because
no
one
wants
to
see
an
officer
show
up
at
their
door.
No
one
is
happy
to
see
them
yet
day
in
and
day
out
they
go
out
and
do
their
job
to
ensure
that
the
city
remains
safe
and
healthy.
I
want
to
thank
Roger,
Chapman,
the
director
and
all
of
his
staff
at
bylaw
and
Regulatory
services
for
their
hard
work
and
dedication.
H
I
Good
morning,
chair
and
committee
members,
thank
you
for
this
opportunity
to
present
our
2821
and
2022
annual
report
I'd
like
to
start
by
introducing
our
executive
team.
That's
here
today,
so
start
with
Christine
Hartig
who's,
our
program
manager
of
Operational,
Support
I
have
Jennifer
thurkelson
who's
behind
me
is
program.
Manager
of
bylaw
services
and
I
have
America
karami
behind
me
as
well
who's
the
program
manager
of
parking
enforcement,
Logistics
of
Kayla
Woods
who's
behind
me,
who's.
I
I
Byline
regulatory
Services
is
comprised
of
188,
budgeted
full-time
equivalents
and
is
responsible
for
the
enforcement
and
administration
of
more
than
50
bylaws,
as
well
as
provincial
acts
within
the
boundaries
of
the
city
of
Ottawa
on
an
annual
basis.
Bilon
regulatory
Services
Handles
in
excess
of
90
000
service
requests.
J
I
I
At
a
more
granular
level,
the
bylaw
enforcement
Services
branch
is
responsible
for
General
bi-law
enforcement,
including
animal
care
and
control.
Noise,
Parks,
Property,
Standards
and
Zoning
enforcement.
Licensing,
Administration
and
enforcement
branch
is
responsible
for
the
administration
enforcement
of
the
licensing
bylaw
the
vehicle
for
hire
bylaw,
which
includes
taxis,
limousines
and
private
transportation
companies.
I
K
K
I
Regulatory
Services
falls
into
two
broad
categories:
responding
to
service
requests
which
are
assigned
to
Priority
level
based
on
call
on
call
type
and
other
work
activity
which
does
not
include
service
requests
being
created.
Examples
of
this
type
of
work
are
associated
with
proactive
enforcement,
Patrol
Court
time
and
administrative
work.
I
In
accordance
with
the
recommendations
of
the
byline
regulatory
Services
service
review
from
2018
blrs
has
implemented
the
following
service
standards
for
Priority
One
calls.
We
will
respond
within
24
hours,
80
of
the
time
for
priority
two
calls.
We
will
respond
within
48,
Hours,
80
percent
of
the
time
and
for
priority
three
calls.
We
will
respond
within
96
hours
to
80
of
the
time
next
slide.
Please.
I
Performance
Trends
in
2021,
blrs
handled
95,
000
service
requests.
During
this
period,
blrs
exceeded
the
80
service
standard
for
Priority
One,
and
priority
two
calls
by
10
percent
priority.
Three
calls
met
the
standard
78
of
the
time,
which
is
two
percent
short
of
the
service
standard
in
2022
blrs
handled,
93,
000
service
requests,
blrs
exceeded
the
80
service
standard
for
Priority
One
and
priority
two
calls
by
16
and
10
percent
10
percent
respectively.
K
K
I
During
2021
blrs
led
the
city
city
bottom
was
coveted
19
pandemic
enforcement
response,
in
addition
to
maintaining
normal
operations,
2021
blrs
also
commenced
the
development
of
the
byline
regulatory
Services
peer
support
network.
The
aim
of
this
program
is
to
offer
support
for
staff
through
timely,
proactive
awareness,
programs
and
reactive
support
systems.
The
program
is
set
to
be
fully
realized
in
Q2
of
2023..
I
Finally,
during
during
2021,
blrs
undertook
numerous
public
media
campaigns
aimed
to
educate
and
and
update
residents
on
provincial
regulations
and
public
health
measures.
Blrs
also
undertook
the
media
campaign,
such
as
sorry
took
other
media
campaigns
such
as
fireworks
safety.
After
recognizing
an
increase
in
the
purchase
of
consumer
fireworks
increase
in
the
risk
to
Public
Safety.
I
As
provincial
pandemic
restrictions
were
removed
during
2022
and
as
we
learned
to
live
with
covid-19
blrs
pivoted
its
operations
to
be
responsive
to
the
evolving
needs
of
the
community
during
2022
byline
regulatory
Services
also
began
enforcement
of
the
new
tow
truck
licensing
regulations
and
the
short-term
rental
regulations
going
forward.
Byline
regulatory
services
will
leverage
the
lessons
learned
during
from
covid-19
experience
to
ensure
operational
resiliency
and
the
ability
to
quickly
adopt
during
any
emergencies.
I
I
I
I
I
The
average
number
of
service
requests
handled
per
FTE
in
other
selected
Ontario
municipalities
from
2018
to
2022
was
427
service
requests
per
year
per
fde.
During
this
same
period
of
time,
Ottawa
byline
regulatory
Services
officers
handled
817
service
requests
per
year
per
FTE,
as
demonstrated
by
this
comparison.
Ottawa
bylawing
regulatory
Services
continues
to
be
a
provincial
leader
in
operational
efficiency.
Next
slide,
please.
K
K
I
With
the
commitment
to
serving
our
community
buy
along
regulatory
Services
aims
to
serve
the
needs
of
a
diverse
and
growing
community
and
remains
focused
on
delivering
a
high
quality
service
that
the
residents
of
Ottawa
have
come
to
expect
in
2023.
Bylaw
regulatory
services
will
continue
to
participate
in
the
development
and
review
of
key
regulatory
issues
such
as
the
on-demand
accessible
taxi
service
study.
I
Finally,
as
we
learn
to
live
with,
covid-19
byline
regulatory
Services
plans
to
resume
its
focus
on
strategic
planning,
seeking
operational
efficiencies
and
providing
core
services
before
I
close
today.
I'd
just
also
like
to
thank
Ryan,
Perot,
Lisa
patch
and
Nathan
lalia
for
their
help
and
and
preparing
this
report
today.
So
thank
you
very
much.
C
Thank
you,
Mr
Chapman
and
Miss
sander
for
the
presentation.
Very
much
appreciated
and
I
certainly
want
to
acknowledge
that
2021
and
2022
were
challenging
times
in
our
city.
In
addition
to
all
of
the
bylaws
that
you
normally
have
to
pay
attention
to
and
respond
from
the
public,
we
had
covet
all
the
challenges
that
covid
threw
into
the
mix.
The
work
and
service
of
Ottawa
bylaw
is
critical
for
our
municipality
and
the
data
does
not
lie.
C
L
Hi
Roger
nice
to
see
you
again,
I
know
we
we
chat,
often
and
I
also
want
to
give
a
shout
out
to
Allison.
She
is
recently
in
Sandy
Hill
to
do
a
press
conference,
so
it
was
nice
to
see
her
there.
I
guess.
My
question
is
pretty
straightforward
and
I
actually
made
a
list.
While
you
were
giving
your
presentation
so,
as
you
know,
Ward
12,
we
have
about
40
000
ish
University
students,
which
affects
things
like
move
in
and
move
out
day
as
well
as
St
Patrick's.
L
We
have
a
large
amount
of
intensification,
especially
in
the
Sandy
Hill
area.
We
have
an
over
concentration
of
Social
Services.
We
have
the
tourism
District
of
the
byword
market,
which
is
a
lot
of
issues
around
noise
and
garbage.
We
have
you
know,
items
that
are
multi-jurisdictional,
such
as
the
Convoy
candidate,
Panda
game.
We
have
a
lot
of
vacant
units
and
absentee
landlords
and
beignet.
Would
you
would
it
be
fair
to
say
that
Ward
12
relies
heavily
on
bylaw
services.
M
You
very
much
and
and
thank
you
Roger
and
team
for
the
for
the
presentation,
a
few,
a
few
more
technical
questions
out
of
my
own
kind
of
naivety
and
newness
than
anything
else,
but
you
spoke
to
you-
know,
service
requests
being
made
but
not
completed.
Is
there
a
window
that
it
must
be
addressed?
For
example,
if
you
have
a
priority,
one
call:
that's
not
addressed
in
that
24-hour
window,
then
does
it
need
to
be
responded
to
within
a
week
or
five
days
or
is
it
just
kind
of
catches?
I
M
You
you
said
to
the
time
requirements,
so
you
have
a
priority,
One
call,
but
if
it's
not
addressed
in
that
first
24
hours,
then
what
happens
after
that?
Because
I,
you
spoke
to
the
statistics
on
what
you're
trying
to
achieve
broadly,
but
when
it
falls
outside
of
that
I'm
just
curious,
you
know
what
what
like
is
it?
Is
it
do
the
best
you
can
or
is
there
a
you
know,
do
it
within
a
week
or
or
how
does
that
kind
of
work
if
it
doesn't
fit
the
the
perfect
model.
I
As
a
report
indicates,
you
know
our
service
standard
is
for
party
one
calls
to
to
meet
those
80
of
the
time
and,
as
you
can
see,
in
21
and
22,
we
were
actually
exceeding
that.
So
we
were
reaching
those
that
expectation,
90
90
of
the
time
for
those
ones
that
we
can't
meet.
It's
typically,
it
happens
on.
I
You
know,
storms
that
come
through
and
we're
getting
all
these
tree
calls
and
things.
Sometimes
it's
it's
not
possible
to
to
be
able
to
attend
all
the
priority.
One
calls
that
come
in
during
that
first
24-hour
period,
but
we
certainly
try
to
do
our
best
to
to
get
to
those
calls
as
quickly
as
possible.
M
Okay,
well,
thank
you
very
much
for
that.
With
regards
to
noise
complaints,
I
think
I
think
other
jurisdictions
have
not
taken
those
on,
but
you
have
and
I
just
my
my
notes.
Here
say
that
it
was
13
of
all
of
your
service
requests,
I'm
just
curious.
What
are
the
benefits
or
the
drawbacks,
to
to
take
non-noise
complaints?
Or
is
it
just
you
you
have
to?
We
don't
have
any
other
mechanisms
in
the
city
to
deal
with
that.
I
Mr
chair,
thank
you
for
the
question.
Counselor
noise
complaints
I
mean
we
used
to
say
that
we
were
the
only
municipality
in
in
the
province
of
Ontario
that
actually
did
after
hours.
Noise,
complaints
I'm,
not
sure
that
we
can
say
that
anymore.
There
are
several
that
have
run
Pilots
recently.
I
think
that
you
know,
City
motto
has
been
the
leader
in
this
regard,
and
it's
you
know
many
other
municipalities
are
following
our
leadership
here
and
they've.
I
You
know
asked
us
for
information
and
Sops
that
we
have
set
up
now
to
do
noise
enforcement,
but
I,
you
know,
I
think
it.
It
originally
started
with.
You
know,
trying
to
download
some
of
the
work
or
take
some
of
the
pressure
off
the
the
police
from
responding
to
to
noise
calls
which
you
know,
don't
always
need
police
to
attend,
and
it's
we've
been
fairly
successful
in
in
implementing
policies
and
enforcement
practices
to
to
be
able
to
address
these
loud
noise
complaints.
N
Thank
you,
I
have
a
series
of
questions,
so
let
me
know
if
I,
if
I,
should
go
back
on
the
board
I'm
the
only
one
there
I
know,
so
you
let
me
know
how
this
works.
I
was
really
curious
about
your
your
stats
that
showed
how
we
effectively
manage.
You
know
double
the
amount
of
calls
of
those
other
municipalities
per
FTE.
N
Do
you
have
a
per
capita
understanding
of
how
many
times
Ottawa
calls
compared
to
some
of
these
other
cities,
because
with
Mr
ayotte's
comments
saying
that
bylaw
is
the
is
the
least
fun
job,
because
no
one's
happy
to
see
you
there
I
would
suggest
that
it
is
certainly
the
job
that
people
rely
on
the
most
to.
You
know,
work
well
with
their
neighbors
and
they
certainly
notice
when
they
feel
an
absence
of
it.
So
you're
both
loved
and
perhaps
less
loved,
sometimes.
I
I
Things
have
improved
over
the
last
couple
years
for
sure,
with
with
the
FTS
that
we've
received
over
the
last
couple
years,
it
is
a
little
bit
concerning
that.
We
that
we
still
stay
at.
You
know
above
that
700
I
mean
we've
said
many
times
in
the
past,
that
somewhere
around
650
to
700
service
requests
is
where
we'd
like
to
see.
I
You
know
our
officers
handling
on
an
annual
basis.
That
said,
we
have
other
programs
in
place
that
we
try
and
find
some
efficiencies,
and
so
it's
not
always
you
know
the
front
line
officer
is
doing
the
the
first
knock
on
the
door.
So
we
have
our
alternate
response
program
that
other
municipalities,
don't
don't
have.
We've
we've
grown
that
where
it's
you
know,
it's
not
always
necessary
to
have
an
officer
attend
a
first-time
barking
dog
complaint,
for
example,
where
we
send
a
warning
letter
with
some
information
on.
I
You
know
what
the
bylaw
States
and
what
the
response
you
know
responsible
dog
owner
should
be
doing.
You
know
a
second
time
a
fence
would
result
in
a
an
officer
attending,
but
we
find
that
you
know
60
63
percent
of
the
time
we
don't.
We
don't
have
to
send
an
officer
for
a
second
complaint,
usually
the
latter
being
sent
resolves
that
problem.
So
we
try
and
offset
some
of
this.
You
know
the
heavy
workload
from
the
front
line
officers
by
introducing
other
programs
such
as
our
alternate
response
program.
N
I'm
sure
I'm
sure
you're
finding
as
many
efficiencies
as
possible.
I.
Just
wonder
within
that
data.
Are
we
seeing
that
Ottawa
calls
twice
as
much
as
other
municipalities
right
like
do?
We
have
a
call
bylaw
response
socially
in
our
public,
compared
to
that's
why
I
started
to
ask
for
the
per
capita
comparison
so.
I
So,
overall
call
volume.
Sorry
through
you
Mr
chair,
that's
a
great
question
counselor
and
it's
something
that
we
do
look
at
on
an
annual
basis.
We,
you
know
we're
interested
in
what
what
is
the
overall
service
request
data
for
other
municipalities.
I
can
tell
you
that
it's
it's
pretty
relative
I
mean
I.
Think
most
of
the
you
know.
The
municipalities
that
we've
done
are
comparators
to
are
pretty
much
the
same
use
Toronto
as
an
example
I
mean
comparing
us
to
Toronto
with
Property,
Standards
and
so
on.
I
Here
they
do
about
135
to
140
000
service
requests
a
year
and
we're
in
around
95
000.
So
it's
you
know,
they're
a
much
larger
municipality
and
population
wise.
But
when
you
look
at
the
city
of
Hamilton
City
of
Windsor,
their
Sr
data
is
very
close
to
to
what
we're
doing
and
population
wise
are
very
close
as
well.
N
Thank
you,
I
I
was
just
trying
to
figure
out
how
to
read.
Read
the
chart
a
bit
more
with
a
bit
more
intelligence,
so
I
wonder
then
also
it's
been
brought
to
my
attention.
You
know
that
if
we,
if
we,
if
we
have
a
lack
of
enforcement
on
certain
Property
Standards,
as
in
that
they're,
not
a
high
priority
they're,
not
a
safety
concern,
you
guys
are
in
other
places
and
you're
obviously
stretched.
Do
we
ever
take
bylaws
off?
Do
you
ever
remove
bylaws
when
it
comes
to
certain
aspects
of
how
we
get
I?
N
Think
about
you
know
conflicts
between
neighbors
for
issues
of
Property
Standards
that
aren't
necessarily
consequential,
except
that
they're
on
the
books.
Do
we
do
we
purge
our
bylaws?
Is
that
part
of
the
bylaw
review
process?
To
ever
just
say
this
is
not
serving
us
anymore.
It's
causing
more
trouble
than
it's
worth.
H
Thank
you,
chair,
I'll,
I'll.
Take
that
one
and
I'll
pass
it
on
to
to
Valerie
if
she
has
any
additional
information
dad,
but
generally
we
don't
Purge
the
viola,
they're
reviewed
every
10
years
and
they're
tweaked
and
they're
they're
amended
accordingly,
and
that's
what
the
bylaw
review
work
plan
deals
with,
so
that'll
be
coming
up
in
June
and
we
can
have
that
discussion,
but
generally
we
don't
remove
them
unless
they
become
Obsolete
and
and
or
they've,
been
replaced
by
another
bylaw.
That's
more
effective
and
more
useful
Valerie.
N
I
I
They
they
do
issue
parking
tickets
on
their
property,
that
would
be
city
of
Ottawa
parking
tickets
and
you
know,
and
speaking
to
the
type
of
enforcement
that
we
do
on
these
properties.
So
if
they
have
regulations
that
govern
any
type
of
activity
on
the
property,
they
look
after
that,
if
there's,
if
there's
a
bylaw,
that's
in
violation
on
their
property
and
they
don't
have
regulations,
for
we
would
do
that
enforcement
on
their
property.
We
do
have
some
enforcement
agreements
with
the
federal
government
to
do
enforcement
on
on
federal
lands
as
well.
O
O
This
is
basically
noise.
That's
been
created
because
of
a
project.
The
city
is
responsible
for
and-
and
it's
been
very
very
hard
on.
The
residents
and
I
just
wanted
to
know.
If
it's
been
a
big
workload,
we
we
certainly
hear
about
it
and
and
there's
sometimes
confusion
about
it,
but
in
terms
of
who's
responsible,
but
how
that's
being
handled.
I
Mr
chair,
thank
you
counselor
for
the
question.
I
I
would
say
that
you
know
construction
noise.
Complaints
in
general
are
up
for
us.
It's
something
that
we're
we're
watching
closely,
but
you
know
it's.
This
is
this
would
be
considered
General
construction,
noise
and
certainly
working
with
the
LRT
team.
O
I
appreciate
the
delicate
balance
and
we
do
put
out
those
exemptions
for
overnight,
which
is
different
from
General
construction,
since
we
have
overnight
noise,
but
we
put
conditions
on
them.
So
I
hope
that
you're
helping
with
the
enforcement
when
there's
when
there's
conditions,
because
that's
one
of
the
biggest
complaints
we
we
asked
them
to
not
do
things
like
rock
breaking
Etc
overnight,
and
that's
that's
something
that
has
to
be
watched.
So
I
guess
that's
part
of
what
is
happening
in
terms
of
just
taking
a
look
at
those
conditions.
I
C
P
So
much,
and
thanks
Roger
to
you
and
your
team
for
this
very
comprehensive
report
and
for
your
hard
work
over
the
course
of
the
last
few
years.
It's
not
been
easy
at
all
for
your
team,
so
thanks
so
much
for
always
being
there
for
us.
We
really
appreciate
it
we're
starting
to
see
some
some
major
challenges
in
in
school
zones,
especially
during
pickup
and
drop
off.
It
seems
like
for
an
hour
in
the
morning
and
an
hour
in
the
evening.
It's
like
The
Purge,
like
barking.
P
You
know
fire
hydrants,
like
none
of
that
matters
right.
We
just
sort
out
the
window
right.
People,
basically
just
like
show
up
with
their
kids
and
throw
both
middle
fingers
up
and
do
whatever
they
want
right.
Is
there?
Is
there
like
a
strategy
for
dealing
with
with
safety
in
school
zones?
I'm
hearing
a
lot
from
from
my
residents
that
you
know
they
feel
that
the
conditions
are
unsafe
because
people
aren't
fault,
they're
I
mean
there's
no
parking
zones
for
a
reason
in
these
areas.
P
I
I
You
know
we
work
with
our
partners
in
traffic
services
to
address
some
of
those
safety
issues
and
whether
you
know
new
regulations,
new
signage
needs
to
be
introduced
in
those
areas,
but
as
far
as
our
strategy,
you
know
we
work
with
Ottawa
police
at
the
start
of
the
school
year.
We
do
a
lot
of
work
through
our
public
information
officer
to
get
as
much.
You
know,
information
out
to
the
public
about.
I
You
know
we
have
to
do
enforcement
in
this
area,
but
you
know
our
strategy
is
that
you
know
the
complaints
come
in.
We
we
have
a
running
list
of
the
schools
that
are,
you
know,
quote
unquote
problematic,
and
you
know
we
deploy
our
officers
accordingly,
so
we
try
and
be
there
as
often
as
we
can,
whether
it's
pickup
or
drop
off
may
not
be
five
days
a
week,
depending
on
how
many
schools
we
have
on
that
list
at
any
given
time.
A
For
you,
Mr,
chair
counselor,
absolutely
we
do
deal
with
School
administration,
directly
I've,
attended
schools
personally,
I've
spoken
with
parents,
beginning
of
school
year,
I
even
developed
maps
to
show
and
distribute
to
parents
to
show
them
where
it's
appropriate
to
park
and
where
it's
not
appropriate
to
park.
And
why
so?
All
of
this
is
available
upon
request.
Just
all
I
need
is
an
email.
P
C
Thank
you,
counselor
and
I.
Think
the
The
Purge
analogy
is
not
too
far
off
from
reality,
because
we
have
similar
issue
in
my
word.
Parents
actually
will
stop
on
the
opposite
side
of
the
street,
which
is
a
no
stopping
Zone,
tell
their
kids
to
get
well
they're
parked
on
the
sidewalk,
tell
their
kids
to
get
out
and
the
kids
rather
than
walk
the
sidewalk
will
just
Dash
across
the
street
like
there's
nothing
else
going
on
at
that
same
time.
So
yes
yeah.
So
there
are
programs
like
Waka
block
and
I.
C
I
L
Okay,
just
I
was
just
curious
and
then
my
second
question
is:
how
can
myself
and
then
the
other
counselors
who
are
here?
How
can
we
better
help
you
and
your
staff,
with
the
help
that
you
guys
need
to
do
your
job
I
mean
Council
Bluff
referenced
schools
I
referenced
some
of
the
issues
in
my
ward,
you
know
other
than
you
know
increasing
the
budget
like.
How
can
we
better
help
our
bylaw
officers
in
our
neighborhoods.
I
I
So
I
mean
you
know
again
through
2023.
We
really
want
to
focus
on
getting
back
to
by
law
enforcement.
I
mean
we,
you
know
pandemic
has
changed
things
for
us
as
well,
and
you
know
we've
taken
on
some
new
regulations,
and
we
know
that
you
know.
During
the
first
year
of
the
introduction
of
new
regulations,
we
often
see
a
spike
in
call
volume.
I
You
know,
but
those
those
call
volumes
tend
to
to
to
Plateau
out.
You
know
significantly
after
the
first
year
of
enforcement,
so
people
become
compliant,
and
you
know,
as
you
get
people
you
know,
to
buy
into
the
regime
system,
and
we
have
some
success
in
in
reducing
service
requests.
That
way,
as
I
said,
we're
trying
to
leverage
that
other
things
to
be
more
more
efficient,
including
our
online
licensing
system
that
we're
trying
to
procure
for
this
year.
I
Our
alternate
response
program
we're
looking
to
expand
that
as
well
this
year,
so
we're
always
looking
at
other
measures
that
we
can
put
in
place
to
try
and
you
know,
reduce
the
the
call
volume
for
the
front
line
officers.
But
again
you
know
early
next
year.
Our
intention
is
to
come
back
with
a
report
to
committee
and
Council
to
present
you
know
what
we
think
is
needed
for
growth
positions.
So
we
look
forward
to
presenting
that
report
next
year.
G
N
Okay,
thank
you.
So
my
my
last
sort
of
series
of
questions
are
related
to
the
the
landlord.
What's
it
called
the
landlord
rental
bylaw,
that's
just
coming
around
the
big
one
for
all
the
multi-res,
so
I
was
wondering
I
I,
don't
I
was
wondering
how
how
that
has
been
in
its
first
few
months
of
implementation.
Have
you
had
a
greater
or
fewer
service
requests
than
you
expected.
I
Foreign
The
Rental
Management
by
law
we
haven't
seen
in
a
huge
increase
in
in
call
volumes.
Although
we
didn't,
we
didn't
expect
that
this
bylaw
would
specifically
increase
call
volumes.
I,
think
it's
it's
an
added
tool
in
our
toolbox
to
help
us
enforce
the
bylaws,
such
as
Property
Standards
and
Property
Maintenance
bylaws.
I
But
what
we
have
seen
is
that
we
have
a
high
rate
of
compliance
when
speaking
to
Property
Owners
property
managers.
The
regulations
that
are
in
place
are
well
aware
of
what
they
are.
We've
seen
the
the
property
maintenance
plans,
which
is
very
nice
to
see
that
they're
planning
ahead
and
budgeting
for
those
regular
maintenance,
things
that
need
to
be
done.
That
we
hope
will,
you
know,
reduce
the
the
amount
of
times
that
bylaw
has
to
be
called
to
do
investigations
and
also
Pest
Management.
I
N
I'm
glad
to
hear
that
I
I
did
know
hear
when
it
was
first
coming
into
effect
that
the
intention
was
to
tune
up
a
lot
of
landlords
that
weren't
looking
ahead
so
I'm
very
glad
to
hear
that
that's
happening.
I,
wonder
if
we
have
seen
and
I
don't
know
where
this
question
goes,
but
obviously,
whenever
we
ask
a
landlord
who
doesn't
have
a
capital
maintenance
plan
or
a
pest
control
management
plan
in
place,
sometimes
those
costs
can
be
transferred
onto
the
tenants.
N
I
Through
you
Mr
chair
again,
compliance
is,
is
really
high.
I
mean
we
have
come
across
situations.
Obviously,
when
we're
responding
to
complaints
where
Capital
maintenance
plans
when
we're
asked
for
them
they're
not
in
place,
but
you
know
it's,
we
provide
a
compliance
State
and,
as
I
said
so
far,
we've
had
a
very
high
compliance
with
those
requests.
So
that's
that's.
Encouraging
I
think
it's
too
early
to
do
any
analysis
on
on
what
the
impact
of
that
has
been
I.
N
C
P
I
C
Thank
you
and
colleagues
I'll
just
note
that
our
June
meeting,
the
corporate
bylaw
review
work
plan
will
be
before
us
in
June,
so
that
will
be
in
addition
to
the
other
items
on
the
agenda
that
month,
they
I
think
a
pretty
fulsome
meeting
so
stay
tuned.
For
that,
seeing
no
other
questions.
The
motion
before
us
is
that
the
emergency
Protective
Services
committee
recommend
that
Council
receive
this
report
for
information.
Is
this
report
received?
C
E
So
yeah
so
was
brought
to
me
from
counselor,
Kavanaugh
and
she's,
not
on
the
committee.
But
I
am
more
than
happy
to
bring
this
motion
to
you,
because
it
speaks
to
an
issue
that
both
councilor,
Kavanaugh
and
I
have
been
working
on,
which
is
to
increase
the
capacity
and
effectiveness
of
our
City's
First
Responders.
E
Therefore,
be
it
resolved
that
City
staff
undertake
creating
an
inventory
of
residential
buildings,
six
stories
or
taller
in
Ottawa.
Without
generators
and
therefore
be
it
further
resolved
that
counselors
be
surveyed
to
list
buildings,
they
are
aware
of
that.
Do
not
have
generators
and
require
extra
assistance
so
as
to
help
formulate
a
comprehensive
list.
E
C
C
H
You
chair,
actually,
we
have
our
director
of
Public
Safety
here,
Beth
Gooding
who's
been
leading
this
initiative,
I'm,
proud
to
say
that
we've
taken
a
very
much
a
proactive
approach
in
order
to
prepare
for
any
potential
flooding
right
now
the
numbers
are
still
within
the
10-year
one
to
ten
year
kind
of
range.
We
are
planning
for
potential
one
to
twenty
that
hasn't
materialized,
yet
different
parts
of
the
city
are
affected
differently.
All
that
to
say,
I'll
pass
it
on
to
Beth
to
make
some
comments
on
that.
Thank
you,
foreign.
F
F
And
thirdly,
we're
continuing
to
make
supports
available
to
Residents
to
to
help
them
prepare,
and
that
is
what
we
will
be
doing
over
the
course
of
the
the
next
few
days
and
into
the
weekend.
What
we've
heard
through
the
visits
from
Ottawa
fire
Services
is
very
encouraging.
People
have
good
support
networks
in
place,
they're
prepared
and
they're
receiving
the
information
they
need
to,
and
so
we'll
be.
You
know
continuing
to
make
sand
and
sandbags
available
to
people.
C
Excellent.
Thank
you
very
much
for
that
update.
We
appreciate
the
efforts
that
have
been
undertaken
the
last
few
days,
particularly
in
in
the
communities
that
are
seeing
increased
water
levels,
and
we
appreciate
the
the
added
Focus
I'm.
Certainly
if
I
was
the
ward
counselor
in
either
the
West,
End
or
east
end
I
would
appreciate
all
the
resources
that
could
be
available,
and
certainly
in
recent
memory,
we've
had
some
much
more
significant
events
that
I
think
are
fresh
in
people's
minds
so
to
everyone
involved
thanks
very
much.
O
Thank
you
chair
and
thank
you
to
Beth
and
fire
chief
Paul,
and
everyone
we
have
been
working
closely
together
also
want
to
give
a
shout
out
to
the
rpca,
who
also
are
made
sure
they
called
me
and
were
working
together.
They're
checking
the
water
levels
should
be
noted
that
it
it's
a
like
a
one
in
ten
year,
flood,
not
a
one
to
100.
O
C
C
Okay,
before
we
end,
I
would
like
to
acknowledge
that
May
4th
is
international
firefighters
day
May
4th
is
linked
to
the
feast
day
of
Saint
Florian.
The
patron
saint
of
all
firefighters,
Saint
Florian,
was
the
first
known
commander
of
one
firefighting
Squad
in
the
Roman
Empire.
He
lost
his
life
as
well
as
those
of
his
colleagues
for
protecting
the
same
Humane
ideas
which
firefighters
all
over
the
world
share.
C
Today,
on
this
day,
May
4th,
you
are
invited
to
remember
a
past
and
present
firefighters,
and
this
is
an
opportunity
to
raise
awareness
about
the
safe
use
of
fire.
Thank
you
to
all
of
our
firefighters
for
their
hard
work.
Melcia
chule
pompier
by
in
addition,
May
7th,
the
13th
is
emergency
preparedness
week.
The
theme
for
2023
is
be
prepared,
know
the
risks,
the
temdisk.
C
The
June
meeting
will
be
a
heavy
agenda
with
several
reports:
corporate
bylaw
review
work
plan,
the
on-demand
accessible
taxi
study
and
the
Ottawa
paramedic
service,
2021
and
2022
annual
report,
as
well
as
the
Ottawa
paramedic
service
investment
plan.
So
those
are
just
some
highlights
for
the
next
two
months
and
I
look
forward
to
seeing
you
at
our
upcoming
meetings,
given
that
we
have
no
remaining
business
before
us
today.
Our
meeting
today
is
now
adjourned.
Thank
you.