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Description
Emergency Preparedness and Protective Services Committee - March 30, 2023
A
A
E
E
E
F
G
G
F
F
F
Seeing
none
a
confirmation
of
the
minutes
meeting
number
one
13th
of
February
2023
any
issues
with
the
minutes
are
the
minutes
of
that
meeting
confirmed.
Thank
you
item
four
status
update
emergency
preparedness.
Sorry,
oh
yes,
we're
going
to
do
a
roll
call,
I'm
just
so
excited
to
get
through
our
agenda
today.
I'll
turn
to
the
committee
coordinator
and
take
roll
call.
Thank
you.
D
I
F
J
J
C
F
C
Directed
at
the
office
of
the
city
clerk
report
out
to
each
committee
and
to
council
every
second
month
on
the
status
of
any
outstanding
motions,
inquiries
and
directions
to
staff.
These
are
usually
current
at
the
time
at
which
the
agenda
is
published.
However,
in
some
cases,
if
something
is
not
up
to
date
and
a
member
brings
that
to
our
attention,
we'll
follow
up
with
the
relevant
Department
to
Market
as
completed
all
right.
A
F
F
There
we
go
thanks
very
much,
so
just
a
brief
introduction
and
then
I'll
yield
the
floor
to
the
general
manager.
Public
Safety
service
has
completed
an
after
action
review
of
the
May
2022
diretro
extreme
weather
event,
and
the
report
before
us
today
outlines
the
lessons
learned
from
this
event.
The
review
examined
the
city's
preparedness
response
and
Communications
and
assessed
what
worked
well
and
what
could
be
improved
going
forward.
F
The
review
focused
on
the
city's
actions
and
its
role
in
managing
emergencies.
Although
many
external
organizations
contributed
to
the
broader
respondental
agencies,
including
hydroar
out
of
scope
for
this
particular
review,
Beth
Gooding,
director
of
the
public
safety
service,
will
provide
a
presentation
of
this
report.
First
I'll
yields
to
the
general
manager
Kim
ayotte
for
some
opening
remarks.
Funeral
manager.
K
K
Our
Emergency
Management
plan
is
an
all-of-city
approach
and
this
event
was
no
exception.
The
response
was
not
just
by
the
emergency
and
protective
services
alone,
but
also
included
in
other
internal
Partners,
such
as
Public
Works,
community
and
Social
Services,
as
well
as
external
Partners,
such
as
Ottawa
Hydro,
Red,
Cross,
Salvation,
Army,
I
can't
name
them
all,
because
so
many
different
people
and
organizations
were
involved.
K
I
can't
thank
them
enough
for
their
dedication
and
support
throughout
this
emergency
staff
came
in
and
supported
the
emergency
response,
while
their
own
power
was
out
and
trees
were
down.
I
would
like
to
take
a
minute
to
thank
the
staff
of
the
office
of
emergency
management
and
Beth
Gooding
for
her
leadership,
foreign.
K
D
D
So
after
Action
reviews
are
just
a
healthy
part
of
Emergency
Management,
it's
really
important
for
us
to
do
continual
learning
and
to
seek
Improvement.
Some
of
you
have
heard
me
say
this
before,
but
all
Emergency
Management
Programs
have
three
main
components:
foresight,
oversight
and
hindsight.
So
the
foresight
piece
is
about
you
know:
understanding
the
current
and
future
threat
environment
and
how
that
may
impact
us.
D
The
oversight
is
about
having
the
right
governance
and
documentation
and
place
to
guide
our
emergency
response,
and
the
hindsight
is
about
doing
things
like
the
after
action
review
to
assess
how
we
perform
during
an
emergency
and
how
we
may
improve
going
forward,
and
our
ultimate
outcome
really
is
to
provide
better
service
to
the
residents
of
Ottawa.
But
we
do
that
through
an
AAR
by
looking
internally
at
ways
to
improve
our
internal
practices
and
processes.
D
D
We
also
have
a
very
strong
governance
framework
in
place
at
the
highest
level.
It's
shared
or
led
by
our
city
manager
and
facilitated
by
GM
kemayat
from
emergency
and
protective
services.
Department
and
I
should
mention
that
we
have
a
very
small
and
mighty
office
of
emergency
management
that
supports
the
city's
overall
framework
and
is
responsible
for
key
preparedness
activities
such
as
training
exercise
and
public
engagement.
And
although
it
may
be
hard
to
see
on
the
slide,
the
diagram
here
is
our
Guiding
Light.
D
So
just
quick
recap
about
our
City's
response
escalation
framework
when
we're
not
responding
to
a
situation
we're
in
normal
operations
and
otherwise,
when
we
are
responding,
we
have
four
levels
of
escalation,
so
monitoring
enhanced,
activated
and
state
of
emergency
and
I
had
mentioned
earlier.
The
foresight
component
of
our
of
our
program,
and
that
includes
kind
of
early
warning
and
constant
information
gathering,
and
we
do
that
through
our
service
duty
officer
Network.
D
Okay,
next
slide.
So
just
some
background
on
the
de
Rachel
storm
on
Saturday
May,
21st,
2022,
cold
air
from
Michigan
blew
into
Ontario
and
created
the
conditions
for
a
really
violent
storm.
It
hit
Ottawa
around
3,
30
p.m
in
the
afternoon
and
and
resulted
in
widespread
Devastation,
including
you
know,
severe
power,
outages,
downed
trees,
damage
to
homes
and
and
vehicles,
and
and
things
like
that,
across
Ontario
and
Quebec,
which
was
the
main
path
of
the
storm.
D
There
was
also
very
tragically
some
deaths,
mostly
associated
with
falling
trees,
and
so
it
was
a
very
a
sad
situation
next
slide.
So
this
slide
here
provides
a
high
level
timeline
of
what
happened
in
Ottawa.
As
I
mentioned,
the
storm
hit
here
around
3
30
p.m,
and
from
the
city
of
Ottawa,
Emergency,
Management
program
perspective.
D
The
system
was
definitely
working
because
shortly
thereafter,
our
corporate
duty
officer
started
to
get
a
bunch
of
calls
from
other
city
services,
most
notably
Ottawa
fire
services
and
3-1-1,
and
we
were
trying
to
assess
the
extent
of
the
damage
we
immediately
called
the
service
duty
officer.
Network
call
to
get
as
much
information
as
possible.
We
mobilize
the
Emergency
Operations
Center
and
we
went
into
enhanced
operations
right
away.
D
I
should
also
say
that
what
happened
that
Saturday
evening
was
normal
for
most
severe
weather
events
and
that
the
first
24
hours
or
so
are
really
about
emergency
response,
so
fire
ambulance
and
police
and-
and
we
saw
that
I-
can
share
that
in
the
24
hours
following
the
storm.
Our
911
service
received
a
2
800
calls
during
a
normal
24-hour
period
at
that
time
of
year.
D
It's
900
calls,
and
so
they
received
over
three
times
as
many
calls
as
they
normally
would
right
after
the
Rachel
and
I
think
our
First
Responders
did
a
fantastic
job
at
supporting
people
in
need
right
afterwards,
we'll
talk
a
little
bit
later
in
the
deck
about
some
of
our
new
human
needs
work.
So
the
only
other
thing
I'll
highlight
here
is
that
the
ratio
resulted
in
a
massive
amount
of
work
for
our
public
works
department
from
a
debris
cleanup
perspective.
D
D
D
Okay,
next
slide,
please,
okay,
so
the
next
three
slides
provide
some
high
level
statistics
to
explain
what
the
city
did
following
the
storm.
I
do
want
to
caveat
here,
though,
that
we're
very
aware
that
some
residents
really
suffered
as
a
result
of
the
aftermath
of
the
direct
show,
and
so
we
don't
want
to
minimize
that
in
any
way,
this
is
not
to
Pat
ourselves
on
the
bat,
but
more
just
to
give
you
a
kind
of
global
view
of
what
we
did
after
the
storm.
France.
D
I'm
not
going
to
read
the
statistics,
but
what
I
will
say
about
debris
management,
as
I
mentioned
before,
is
that
our
public
works
department
are
actually
still
in
recovery.
There's
work
that
they're
going
to
continue
doing
in
2023.
We
don't
have
an
exact
count
of
the
number
of
trees
that
were
lost
in
Ottawa,
but
we
know
that
it's
in
the
thousands
and
the
reason
we
don't
have
an
exact
count
is
that
we
haven't
been
able
to
get
accurate
numbers
on
the
amount
of
trees
we
lost
on
private
property
as
well
as
NCC
property.
D
D
So
these
are
our
last
statistics
and
this
is
a
to
paint
a
little
picture
of
the
communications
piece
again.
I'm
not
going
to
read
through
the
statistics
other
than
to
say
that
our
public
information
and
media
relations
team
did
an
amazing
job.
After
the
storm.
They
stood
up
their
own
Command
Center,
which
was
attached
to
our
Emergency
Operations
Center,
and
they
really
worked
around
the
clock
to
get
as
much
information
as
possible
in
as
many
forms
to
Resonance.
D
D
D
Okay,
so
in
terms
of
what
worked
well,
we
can
summarize
it
just
by
in
in
three
buckets
I
guess,
as
I
mentioned
earlier,
the
city
does
have
a
robust
emergency
program
supported
by
strong
documentation,
and
what
we
found
during
the
Great
show
was
that
it
provided
us
with
a
great
framework
with
which
to
organize
our
response.
I
share
personally
that
I
was
the
city's
EOC
Commander
for
this
situation
and
at
the
beginning,
especially
in
the
first
couple
of
days,
it
was
so
chaotic
with
so
much
information
coming
in
so
many
requests
for
assistance.
D
You
know
calls
at
two
in
the
morning,
and
so
there
was
times
when
I
needed
to
just
take
a
moment
and
flip
through
our
Emergency
Management
documentation
to
make
sure
I
wasn't
missing
anything
you
know,
and
so
they're
not
documents
that
just
live
on
the
shelves.
They're
they're
operational
documents
that
we
that
we
rely
on
and
the
the
second
thing
or
the
second
bucket
of
sort
of
success,
was
the
experience
and
knowledge
of
our
staff,
including
our
emergency
responders.
D
We've
been
through
a
lot
of
situations
in
Ottawa
and
we
do
a
lot
of
training
and
exercise,
and
that
showed
during
the
great
shows
that
our
staff
knew
what
to
do
and
we're
willing
to
do
it,
which
is
great
and,
as
I
mentioned
earlier,
you
know,
the
city
is
always
looking
to
improve
on
its
Communications
during
an
emergency
response,
especially
when
there's
a
prolonged
power
outage,
but
our
public
information
and
media
relations.
Command
Center,
did
a
great
job
and
tried
to
get
as
much
information
as
possible
to
Residents
in
need.
D
Next
slide,
please,
okay!
So
what
could
be
improved?
So
I
will
talk
about
each
one
in
turn.
Here,
as
I
mentioned,
we
do
have
a
core
Cadre
of
City
staff
who
have
excellent
knowledge
and
experience
and
are
able
to
ramp
up
during
an
emergency
response.
But
we
also
find
that
that
Cadre
is
relatively
small,
and
so
we
keep
on
calling
on
the
same
people
and
during
a
prolonged
response
like
the
direct
show,
those
people
don't
have
natural
backups,
and
so
they
weren't
able
to
get
appropriate
breaks.
If
any.
D
That
includes
a
broad
range
of
external
stakeholders
and
what
we
need
to
keep
on
doing
is
working
with
them,
especially
at
the
individual
and
Community
level,
to
build
resilience
and
and
knowledge
about
emergency
preparedness.
You
know
so
we'll
talk
a
little
bit
more
about
some
of
the
work
we're
doing
in
that
area,
but
it
really
is
that
Mantra
of
neighbors
helping
neighbors
and
community-based
resilience.
You
know
that
we
want
to
focus
on
going
forward
from
a
city's
response
perspective.
D
It
really
is
about
the
human
needs,
and
the
community
supports
that.
We
want
to
enhance
every
time
we
do.
A
response
and
I
was
looking
at
the
community
and
Social
Services,
Department's
term
of
term
and
review
report
and
something
they
said
really
resonated
with
me.
They
said
social
services
are
essential
to
people's
survival
and
yet
invisible
to
those
they
do
not
impact
and
I
think
that
was
really.
D
What
we
saw
during
the
Great
show
was
that
there
was
a
lot
of
community
need,
and
so
when
we
see
that
we
want
to
make
sure
that
we
bolster
our
processes
such
that
we
can
more
efficiently
and
effectively
do
things
like
distribute
food
within
the
community
as
fast
and
and
efficiently
as
possible
in
the
next
time.
So
that's
something
that
we're
working
on
and
it
really
is
about
that
ecosystem.
That
I
talked
about.
D
So
I
was
just
saying
probably
with
some
mistakes
that
during
the
duration,
we
worked
very
closely
with
the
Ottawa
Food,
Bank
and
other
social
services
partners,
and
it
was
because
of
that
partnership
that
we
were
able
to
distribute
so
many
meals
to
the
community.
So
it
was
a
good
example
to
me
of
the
fact
that
our
response
is
strengthened
through
Partnerships
and
relationships.
You
know
and
again,
as
we
mentioned
earlier,
we're
always
always
seeking
ways
to
improve
and
enhance
our
Communications
to
residents
next
slide.
D
Like
I
said
we
we
like
to
do
aars
we
like
to
receive
the
feedback,
it's
a
good
learning
opportunity
and
what
we're
doing
right
now
is
we're
starting
to
work
on
all
of
the
recommendations.
We're
focusing
first
on
those
community
supports
because
they're
so
important,
we've
already
completed
the
food
security
protocol.
We've
been
working
with
the
Ottawa
Food
Bank
Ottawa,
Community,
Housing,
Ottawa,
Public,
Health
and
cssd
on
that
and
I'm
pleased
to
say
that
the
Ottawa
Food
Bank
has
volunteered
to
be
the
inaugural
chair
of
our
food
security
task
force
going
forward.
D
So
that's
that's
a
really
nice
relationship
that
we're
developing
there
and
we're
starting
to
work
on
our
Wellness
visit
protocol
right
now,
which
will
include
guidance
for
residents
who
are
often
best
placed
to
check
in
on
their
neighbors
themselves.
You
know,
like
I,
said
it's
always
about
building
that
neighbors,
helping
neighbors,
Community,
resilience
piece
and
and
more
broadly,
you
know.
D
I
think
that's
our
last
slide.
I
speak
fast.
Sorry
about
that,
but
the
last
slide
is
just
a
big
thank
you
to
the
community,
because
we
did
see
a
lot
of
people
who
were
suffering
but
also
really
stepping
up
and
trying
to
help
and
and
doing
their
part,
and
it
was
very
heartwarming
to
see
that
so
big.
Thank
you.
F
We
have
one
delegation
which
we'll
listen
to
first
before
we
take
questions.
I
do
also
want
to
acknowledge,
though,
in
addition
to
Ms,
Gooding
and
GMA,
that
we
have
Chief
Hut
here
from
Ottawa
fire,
Services,
Chief
POI
from
emergency
or
the
EMS
Mr
Coulson
from
bylaw
and
others
who
can
take
and
contribute
to
questions
that
committee
may
be
posing
in
a
few
minutes.
First
we'll
hear
our
delegation,
so
Michael
Wood.
L
You
very
much
for
counselor
David
Hill,
asking
me
to
come
down
here
and
speak
to
everybody
over
the
last
three
years,
I've
been
advocating
for
a
lot
of
people,
and
this
is
why
I'm
here,
because
the
directo
played
a
significant
role
in
our
city
and
with
our
emergency
response,
I
recently
met
with
Miss
Gooding,
and
everything
is
going
to
change.
We're
going
to
this
is
not
going
to
be
a
singular
experience
with
the
directo.
We
are
going
to
continue
to
look
at
needing
more
and
more
emergency
response,
as
we
continue
on
now.
L
That
doesn't
mean
just
storms.
9-1-1
right
now
needs
an
update
and
I
am
currently
meeting
with
the
president
of
the
treasury
board
for
Ontario,
who
is
putting
me
before
the
commissioner
of
emergency
response.
I
will
give
you
all
some
background,
based
on
the
emergency
situations
that
many
of
our
residents
face.
L
L
Having
said
this,
I
was
on
hold
for
an
hour
and
a
half
while
I
was
waiting
for
this
to
happen.
Counselor
Hill
knows
that
this
happened.
We've
had
conversations
about
this
and
I'm,
not
here
just
for
my
family
I'm
here
for
your
families
that
are
suffering
from
this
exact
challenge.
I'm
here
for
all
the
residents
of
Ontario
now
I
do
understand
that
ng911
is
coming
out
next
Generation
9-1-1,
where
you're
going
to
be
able
to
text
where
you're
going
to
be
able
to
FaceTime
video
call.
L
However,
as
it
stands
right
now,
if
we
look
at
simple
business,
if
you
call
somewhere,
that
call
generally
for
a
big
business
is
not
being
routed
to
somewhere
here
in
Ottawa
and
it's
being
transferred
back.
There
is
no
reason
why,
with
9-1-1,
where
people's
lives
are
in
danger,
that
they
cannot
just
transfer
the
call
to
the
city,
the
first
call
should-
or
the
first
question
should
be.
What
city
do
you
require?
Police
fire
ambulance
in
I
can
say,
Toronto
and
then
be
connected,
so
I'm
not
on
board.
So
that's
why
I'm
here
today.
Thank
you.
L
F
J
H
L
Don't
think
it
would
be
that
complicated
to
make
an
upgrade
that
the
call
can
be
transferred.
So
it
comes
into
a
lot
of.
It
goes
to
Toronto
somebody
in
Thunder
Bay
wants
to
check
in
and
a
family
member
in
Ottawa.
Then
they
can
call
it's
an
emergency
situation
and
be
transferred
here
and
that's
why
I'm
meeting
with
the
commissioner
of
Emergency
Management
for
Ontario
just
to
try
and
help
more
people.
J
Thank
you
because
I
mean
I,
absolutely
sympathize
with
the
concern
that
I
think
you're
expressing,
which
is
that,
if
you
as
a
resident
of
this
city,
want
to
ensure
that
a
loved
one
in
that
City
gets
proper
care
and
if
you
hypothetically,
are
the
only
person
that
can
attend
to
that
person's
need.
You
just
want
some
kind
of
system
to
be
able
to
make
sure
that
that
you
can
get
that
service
done
right.
That's.
L
J
Thank
you
if
I
have
a
question
to
staff
about
the
pros
and
cons
of
that,
do
I
ask
that
now
or
great
okay.
Thank
you.
Mr
wood,
I'll,
I'll,
I'll,
I'll,
Circle
back
to
staff
and
ask
about
the
the
I
appreciate
the
the
intent
for
sure
I'll
follow
up
with
staff
about
the
practicalities
of
it.
Thank
you
absolutely.
L
F
J
M
M
All
counselors
who
were
massively
affected
were
on
the
ground
and
assisting
with
that
process
and
I
think
most
counselors
I
I
would
agree
with
the
assessment
that,
when
I
went
to
the
emergency
Reception
Center
that
was
established
in
Overbrook,
the
services
were
appropriate.
I
think
the
challenge
for
the
community
was
the
speed
of
response
and
I
understand.
Of
course
we
had
to
respond
to
the
emergency,
but
notwithstanding
that
I'm
just
curious
whether
staff
is
going
to
examine
implementing
standard
operating
procedures
in
vulnerable,
neighborhoods
and
community.
M
These
specifically
to
address
emergency
response
around
food
security.
I
know
that
we
are.
We
are
focused
obviously
on
a
city-wide
response,
but
there
were
some
gaps,
definitely
in
terms
of
speed
of
response
and
the
amount
of
increase
that
the
counselors
had
to
make
in
order
to
get
movement
on
the
round
in
terms
of
the
establishment
of
the
emergency
response.
Centers
so
I
just
wanted
to
know
whether
we
are
going
to
look
as
part
of
this
policy
looking
at
establishing
a
standard
operating
procedure,
specifically
in
vulnerable
neighborhoods
and
for
vulnerable
communities.
K
Thank
you,
councilor
King
I'd
be
happy
to
start
answering
that
question
and
speed
of
response
is
always
a
concern.
Obviously
we
have
our
Emergency
Services
fire
paramedics
police,
who
respond
immediately
deal
with
life-threatening
situations
and
help
people
in
need,
and
we
had
a
lot
of
firefighters
and
paramedics
and
police
on
the
road
helping
people
when
it
comes
to
opening
up
community
centers
again
we
you
know
we
have
to
ramp
that
up
and
and
I
appreciate
the
the
Need
for
Speed.
K
If
you
will
there's
also
a
requirement-
and
this
is
where
we're
gonna
kind
of-
have
to
try
and
push
up
more
of
our
public
education
with
regards
to
the
first
72
hours,
you
know
our
first
72
hours
is:
is
it's
difficult
for
the
city
to
ramp
up
within
an
hour
you
know
and
and
I
think
that
what
we
want
to
do
is
educate
the
public
to
be
self-sufficient
to
a
certain
degree.
We
understand
that.
Not
everybody
can
do
that
and
and
that
it's
not
perfect,
but
yeah.
There.
K
In
A
Storm
of
this
magnitude
in
the
large
geography
that
it
affected
the
amount
of
people
that
were
affected,
it
was
extremely
difficult
to
you
know
open
everything
up
if
it
was
in
your
community.
Only
opening
up
that
Community
Center
might
have
been
a
quicker
task,
but
having
to
respond
to
the
entire
city,
made
it
more
difficult.
I'll
ask
Beth
to
add
to
that,
because
I
think
that
our
future
does
have
to
look
at
those
considerations.
D
Yes,
some
Mr
chair
through
you.
Thank
you
for
the
question.
I
can
also
add
that-
and
I
probably
should
have
mentioned
this
in
the
presentation
as
we
work
on
those
protocols,
including
food
security,
which
is
finished
now,
in
the
background,
we're
also
working
with
community
and
Social
Services
in
Ottawa
Public
Health
to
map
vulnerabilities
specific
towards,
and
so
our
idea
is
to,
in
the
future,
be
able
to
pull
up
a
a
map
of
the
city
and
hone
in
on
neighborhoods
and
buildings.
D
So
thank
you
for
that.
Well,
we
worked
very
closely
with
community
and
Social
Services
Department
on
the
food
security
protocol,
It
Was
Written
specific
to
situations
in
which
the
Emergency
Operations
Center
is
mobilized,
and
so
it
really
was
through
the
lens
of
Emergency
Management
and
to
be
used
only
under
those
conditions.
I
don't
know
to
what
extent
cssd
is
taking
portions
of
that
to
other
files,
but
our
our
protocol
is
really
specific
to
us.
M
You
know
everyday
requirements
should
also
reflect
and
take
into
consideration
emergency
response
as
well,
so
I.
Thank
you
for
the
work
that
you
undertook
in
the
communities
during
the
storm.
I
know
that
I
did
that
immediately
after
this
the
storm,
but
we
really
did
appreciate
the
work
of
our
First
Responders
and
all
the
staff
in
terms
of
the
the
the
the
huge
task
of
of
responding
to
human
needs
in
in
our
community.
Very
appreciative
of
the
work
that
staff
undertook.
F
B
You
I
want
to
start
by
thanking
City
staff
for
the
presentation
today,
but
also
to
thank
all
our
staff
for
the
work
that
was
done
during
the
storm
for
Chief
ayotte
in
particular,
and
and
chief,
the
fire
Fighters.
The
men
and
women
of
the
station
at
eagleson
were
just
amazing
in
my
community.
You
know
that
Saturday
night
they
were
out
Sunday,
they
were
out,
they
were
helping
people
to
make
their
property
safe.
You
know
get
the
trees
off
of
cars
that
they
could.
B
There
was
all
kinds
of
work
that
the
firefighters
were
doing,
and
sometimes
it
was
just
helping
out
seniors
with
small
tasks,
but
something
that
was
too
difficult
for
the
seniors
to
do
themselves.
So
to
me,
they
once
again
stepped
up
for
our
community
when
the
community
was
in
need
and
saw
a
special
shout
out
to
them.
I
also
wanted
to
thank
and
and
his
people
everything
they
did
in
the
the
cleanup,
including
by
you
know,
day
two
or
three.
B
What
became
garbage,
unfortunately,
to
these
dumpsters
so
that
it
was
removed
in
a
timely
manner
from
the
community,
the
the
effort
to
do
that
was
not
easy,
and
yet
they
they
did
a
very
good
job
of
getting
that
stuff
out
there.
The
I
I
think
we
should
also
give
a
shout
out
to
the
ministry
and
National
national
sorry,
natural
resources
from
The
Province.
B
They
sent
crews
in
on
the
Sunday
to
help
with
the
cleanup
and
I
can
tell
you,
I
I
stood
in
a
neighborhood
with
residents
who
were
actually
filming
the
work
that
these
folks
were
doing,
because
natural
resources
are
the
ones
that
go
into
the
force.
When
there's
fires,
you
know
at
a
Golfland,
Park
and
so
on,
and
they
had
these
giant
chainsaws
and
it
was
like
watching
artists
at
work.
B
How
fast
they
could
go
down
a
tree
and
and
make
the
area
safe,
and
so
it
was
something
to
watch,
but
it
also
gave
my
community
the
reassurance
that
the
city
and
the
province
was
there
to
help
them
at
the
time
and
and
try
and
restore
normal
as
soon
as
possible.
One
of
the
things
two
that
I
want
to
mention
before
I
get
into
some
of
the
things
where
we
can
improve
upon
on
was
forestry.
The
the
Forestry
Department
were
amazing.
B
Through
all
this,
they
had
teams
come
in
relatively
quickly
to
start
the
cleanup
to
make
you
know.
For
example,
we
have
a
lot
of
natural
pass
in
my
community
that
people
enjoy
very
much
well.
There
was
trees
that
hadn't
Fallen,
yet
some
were
you
know
dangling
and
a
strong
enough
wind
could
have
easily
brought
some
of
those
branches
down
on
people.
Forestry
got
in.
B
B
One
last
thing
I
want
to
point
out
was
that
the
parks
and
rec
people,
the
engineers
team
they
had
the
Canada
Leisure
Center
open
Dot
night
for
people
to
get
in
there
and
I
know
because
I
I
met
with
the
counselor
from
Stittsville.
He
was
there
charging
up
his
phone
so
that
he
could
communicate
with
his
residents.
B
I
think
one
of
the
go
forwards
here
is,
you
know
there
was
our
go-to
way
to
communicate
with
people
is
to
go
to
social
media,
but
most
of
the
homes
and
people
in
my
area
didn't
have
any
power,
so
they
didn't
have
any
internet.
They
had
their
phones
for
as
long
as
they
could
keep
them
charged,
but
you
know
we
still
have
a
significant
number
of
people
who
are
not
on
smartphones.
B
They
might
have
you
know
a
flip
cell
phone
just
for
emergency
purposes,
but
they
don't
have
the
data
on
that
and
and
they're
not
familiar
with
how
to
get
to
ottawa.ca
to
get
info
and
stuff.
So
we
we
have
to
include
them
in
our
plans
as
well
and
I.
I.
Think
a
lesson
learned
for
me
was
that
it
wasn't
helpful
just
to
get
it
onto
social
media.
B
I
had
right
away
that
Saturday
night
I
was
out
on
the
street
talking
with
residents,
making
notes
of
where
help
was
needed
and
working
with
City
staff
to
arrange
to
get
help
out
to
those
residents
as
soon
as
possible.
There
was
many
very
touching
stories.
That'll
stay
with
me,
probably
for
the
rest
of
my
life
that
I
saw
that
weekend,
but
the
the
response
from
our
firefighters
and
our
city
staff
is
something
that
I
will
always
be
proud
of
for
being
part
of
this
city.
So
thank
you
very
much.
F
N
N
So
so
that
was
a
disadvantage,
but
I
have
to
say
that
I
I
I
was
able
to
get
through
to
management
on
just
about
every
level
and-
and
that
was
very
helpful
and
I
want
to
say.
Thank
you
about
that.
Like
Alan
gonchi,
with
trying
to
get
a
dumpster
I
got
a
dumpster
story
too
Ella,
where
we
didn't
have
a
place
for
one.
N
Despite
the
fact
that
this
was
a
weather
situation,
we
had
very
good
weather
up,
so
nobody
suffered
from
extreme
heat
or
extreme
cold,
and
that
would
put
a
different
level
on
this
whole
situation.
And
so
that's
something
we
have
to
prepare
for.
I
found
that
it
was
very
difficult
to
know
whose
which
areas
were
affected
because
the
mapping
was
problematic
and
and
I
I
know.
Hyderada
was
working
on
that
it
was
just
an
overwhelming
situation
and
I'm
not
criticizing.
It
was
just
the
reality
of
the
situation.
N
I
was
able
to
get
around
I
I
rode
my
bike
around
the
community
and
if
I
saw
people
standing
around
outside
in
the
street,
I
knew
that
their
power
was
out,
and
this
one
thing
they
started
talking
to
each
other
and
it
was
actually
very
social
so
and,
and
they
they
did
things
like
share
generators,
and
that's
something
that
actually
has
to
be
addressed
is.
Is
that
a
good
idea
or
not
because
I
know
that
there
was
concerns
about
fire
hazards
Etc?
N
If
that,
if
there's
too
much
sharing
of
generators,
so
that
that
was
a
concern,
but
overall
I'd
say
that
people
felt
they
were
well
served.
I
guess
the
biggest
frustration
and
the
only
question
they
want
to
answer
is:
is
when's
my
power
coming
back
and
I
couldn't
give
them
that
answer
so
any
kind
of
updates
from
the
city
that
they
were.
You
know:
okay,
that's
fine,
but
when's.
My
power
coming
back
when's
my
power
coming
back
and
I
I
had
a
hard
time
to.
N
N
So
so
that's
hard
talking
about
9-1-1
our
issue
of
anyone
who
lives
near
the
river
you
get
circuited
to
Quebec.
So
and
that's
all
that's
been
an
ongoing
issue.
You
have
it
too
yeah.
So
we've
talked
about
this
before,
but
just
a
reminder.
During
a
situation
like
this,
there
will
be
a
lot
of
calls.
So
so
those
are
all
things
that
I'm
working
on
I'm
going
to
be
the
lead
on
the
freshette
season,
and
that's
when
you
see
coming
right,
you
know
the
freshette
is
you
know
the
water
gets
higher.
N
N
N
Maybe
we
can't
go
to
autoweb.ca
like
Alan
was
saying,
but
if
we
have
text
messages
and
and
I
was
thinking
of
it-
two
levels,
one
internally
for
us
as
counselors
getting
information
very
quickly
like
boom.
It's
you
know
you
can
send
it
out
and
external
that
people
sign
up
and
use
phones,
because
they're
not
going
to
go
to
ottawa.ca,
and
so
that
way
people
are
up
to
date
and
it
just
it's
becoming
more
and
more
common
to
use
texting
as
a
source
of
information.
N
The
other
thing
that
I
was
very
concerned
about
is
is
buildings
with
no
generators
if
you've
ever
seen
a
building
without
a
generator
during
a
situation.
When
there's
no
power,
it's
very
frightening,
and
do
we
have
a
map
of
all
those
buildings
that
do
not
have
generators,
I?
Think
as
a
city,
we
need
to
know
which
ones
do
not
have
generators
I'm
happy
to
say
that
Ottawa
Community
Housing
has
most
has
most
of
the
their
high
rises
have
generators.
N
However,
the
ones
that
didn't
we've
heard
stories
about
people
in
wheelchairs
being
trapped
on
the
ninth
floor
in
the
dark
with
no
water
because
their
their
water
doesn't
work
either,
because
you
need
electricity
to
pump
water
very
frightening
situations
and
we
as
a
city,
cannot
deal
with
demanding
generators
or
or
putting
in
bylaws
or
anything
like
that.
It
has
to
be
done
by
the
province
and
I
know.
N
There's
a
private
members
bill
on
that,
but
we
should
at
least
know
which
areas
are
problematic
because
they
will
need
more
help
and-
and-
and
it's
it's-
it's
overwhelming
the
situation
for
that.
So
those
are
some
of
the
things
and
anyway
I
love.
My
colleagues
speak,
but
I
hope
that
we
can
look
into
some
of
those
things
for
sure.
If
you
have
any
comments,
that'd
be
great
thanks.
Thank.
E
Yeah,
thank
you.
Mr
chairman
I
was
really
extremely
interested
in
this
presentation
and
pleased
to
see
this
come
forward.
I
think
that
this
is
there's
Great
Expectations
in
the
community,
that,
when
we
have
these
types
of
incidents
that
we
go
back
and
look
and
how
we
can
do
better,
and
in
my
view
this
is
why
we
my
personal
view.
This
is
why
we
have
this
committee.
We've
always
had
a
good
Spotlight
on
the
on
the
fire
department
and
the
paramedics
and
bylaw.
E
D
Yes,
thanks
Mr
chair
for
you,
it
was
an
excellent
question.
We
do
have
in
some
cases
formal
agreements
with
ngos,
including
Canadian,
Red,
Cross,
Salvation,
Army
and
Ottawa
search
and
rescue,
and
we
also
have
relationships
more
informally
with
others,
including
St
John's
ambulance,
but
I
think
your
point
is
an
excellent
one
and
it's
something
that
we
want
to
improve
post
pandemic.
D
Like
many
people,
the
lockdowns
didn't
help
our
relationship
building,
and
so
we
want
to
make
sure
that
we
take
the
opportunity
now
to
re-engage
and
work
together.
The
model
that
we
envision
going
forward
is
relationships
that
are
so
close
that
we're
training
and
exercising
together
and
with
the
community
as
well,
and
so
that's
that's.
What
we're
striving
for
going
forward.
E
E
G
Thank
you
chair
and
thank
you
to
my
committee
members,
for
this
really
thorough
investigation
of
the
of
the
report
in
front
of
us.
I
find
that
very
reassuring,
because
I
know
that
we're
all
excited
that
it's
getting
warmer,
but
for
some
of
us
who
have
been
directly
affected
by
the
direct
show,
it's
also
kind
of
like.
G
When
we
look
at
how
we
how
we
encourage
participation
from
our
community
members
in
in
the
actions
that
we
that
we
need
to
create
this
Readiness
to
create
this
resilience
and
I
wanted
to
explore
a
little
bit
our
our
feelings
as
staff
or,
if
I
could
ask
staff
to
comment
on
the
risk
of
of
what
it
looks
like
to
engage
community
members
in
this
action.
Councilor
Kavanaugh
mentioned.
G
You
know
this
idea
that
generators
being
shared
poses
a
risk,
but
it
also
really
saved
a
lot
of
people's
medicine
and
it
saved
a
lot
of
people's
newborn
babies.
Of
having
you
know,
an
equal
amount
of
temperature,
so
I
I
would
be
concerned
that
we
would
err
on
the
side
of
risk
adverse
when
it
comes
to
how
we
support
our
community
members
and
right
now.
There
is
a
parallel
conversation
going
on
with
Community
associations
about
their
insurance,
and
that
is
somewhat
siled
in
the
Parks
and
Rec
aspect
of
their
lives.
Right.
G
So
when
we
send
signals
over
here
about
risk
and
then
we
try
and
bring
Community
associations
in
on
this
side,
I
am
concerned
that
we
are
in
fact
creating
two
messages
that
are
not
complementary.
So
what
do
we
need
to
do
to
address
our
relationship
to
risk
with
communities
so
that
we
can
Empower
them
to
help
one
another
when
the
city
really
needs
them
and
as
an
essential
part
of
the
social
infrastructure?.
D
Yeah,
thank
you.
We
recently
released
on
ottawa.ca
a
community
Emergency
Management
toolkit
that
provides
guidance
to
organized
entities
like
Community
associations,
bias,
faith-based
groups,
condo
board
property
managers,
that
kind
of
thing
and
how
to
develop
their
own
Emergency
Management
plans
and
what
we've
been
doing
is
starting
to
go
to
their
Association
meetings
and
and
talk
to
them
about
it
and
answer
their
questions
and
I.
Think
it's
a
mutual
benefit.
D
So,
first
of
all,
we're
able
to
spread
the
message
about
the
importance
of
emergency
preparedness
and
being
able
to
self-sustain
for
the
first
72
hours,
but
they're
also
sharing
really
important
information
about
us
in
terms
of
vulnerabilities
in
their
communities
that
they
want
us
to
know
about,
and
you
know
their
experiences
and
how
we
may
be
able
to
work
with
them
to
improve
going
forward.
We're
also
working
at
the
community
level
through
the
Affinity
groups
in
Ottawa
to
meet
with
residents
who
may
have
special
concerns.
D
G
Similarly,
I
have
another
question
just
around
transparency,
so
even
just
as
recently
as
December
when
we
had
a
really
bad
storm,
snowstorm
I
was
searching
for
the
information
about
where
my
community
members
would
go
if
the
power
went
out
for
an
extended
period
of
time,
because
there
are
so
many
members
of
college
Ward
who
have
a
lot
of
trauma
post,
tornado
posteracho.
So
once
the
stone
really
starts
flying
they're
really
concerned,
Bells
Corners
has
connectivity
issues
they're
getting
their
station
updated
anyhow.
G
So
when
when
people
are
asking
me
and
I'm
going,
oh
no
once
it
gets
really
bad
I
promise
I'll
be
able
to
tell
you
where
you
go.
This
is
not
breeding
confidence,
so
I
wonder
what
is
the
proactive
way
that
we
can
be
more
transparent
about
our
Emergency
Management
plans
so
that
people
can
have
confidence
that
they
will
have
somewhere
to
go
because
I
I
think
right
now
the
default
is
perhaps
to
be
a
bit
more.
K
That's
a
great
Point
counselor
and
we
certainly
appreciate
your
perspective
and
and
this
line
of
questioning.
Actually,
unfortunately,
we
can't
have
all
of
the
answers
for
every
potential
type
of
emergency
we've
never
seen
a
duration
before
we
never
we.
You
know
this
was
unprecedented
and
and
new
to
us.
So
we
try
to
plan
for
every
eventuality.
We
have
a
risk
program
where
we
identify
the
top
10
risk.
K
We've
even
expanded
that
this
year
to
say:
let's
look
at
the
top
30,
because
the
top
10
might
not
include
some
of
those
other
things
like
cyber
security
that
we're
concerned
about
Etc,
so
I
I.
We
try
to
plan
for
every
eventuality
and
Beth
can
get
into
specifics.
With
regards
to
some
of
those
plans
and
and
certainly
Communications
before
an
event
is,
is
extremely
important,
and
we
appreciate
that
we
also,
depending
on
the
emergency
at
the
triage,
our
resources
I.
K
Think,
as
someone
mentioned
that
earlier
and
I
think
it's
important
to
know
that
you
know
we
can't
just
put
everything
out
at
once.
It
just
doesn't
work
that
way.
We
don't
have
that
capacity
within
the
city
to
actually
hit
it
all
with
100
of
our
resources,
even
though
we'd
like
to
think
we
can,
and
we
will,
it
is
staged,
depending
on
timing
Etc,
but
I'll
get
back
to
speak
a
little
bit
about
the
planning
cycle,
because
I
can
assure
you
we
have
good
plans
and
I.
K
D
Yeah
sure,
thank
you.
So
what
Kim
didn't
share
is
that
he
and
I
were
talking
in
early
January
about
you
know
the
past
year
that
we
had
the
emergencies
and
he
actually
tasked
me
to
work
with
our
public
information
and
media
relations
team
to
prepare
set
messaging,
that
we
could
deploy,
tweak
and
deploy
ahead
of
emergency
situations,
including
making
the
right
call.
D
You
know
between
211,
311
and
9-1-1,
and
so
we
have
been
working,
which
is
Lamont's
team
on
a
sort
of
preemptive
Preparatory
Emergency
Management
plan,
and
we
are
just
reviewing
some
of
those
messages.
Now
some
of
them
are
related
to
extreme
cold,
some
to
extreme
heat,
so
forth
and
so
on,
and
so
that
is
one
of
our
our
lessons
learned
over
the
past
couple
of
years
and
you'll
see
that
proactive
messaging
come
out
more
regularly
going
forward.
D
G
G
It
would
be
very
helpful
in
this
instance
to
release
the
more
comprehensive
report
publicly,
especially
in
the
context
of
all
of
the
Community
Partners
that
we're
looking
to
engage
and
whatever
directions,
we're
looking
to
find
for
Community
associations
and
other
you
know,
loose
networks,
I
think
a
more
fulsome
conversation
about
how
you
arrive
to
these.
These
outputs
would
be
very
helpful.
So
I
was
hoping
that
staff
would
take
it
as
a
direction
to
release
this.
This
report
publicly.
K
Thank
you,
chair,
I,
I.
Don't
have
a
concern
with
that.
I
think
that
it's
good
to
put
some
context
behind
it
into
why
we
don't
release
after
action
reports
historically
or
all
the
time
it
does
depend
on
the
emergency,
and
you
know
we
certainly
don't
want
to
Telegraph
our
response,
which
could
put
you
know
some
people
with
nefarious
kind
of
ideas
ahead
of
us.
You
know
we
all
know
that
terrorists
off
often
you
have,
you
know
secondary
devices.
They
plan
to
try
and
harm
responders.
So
we
don't
want
to.
K
We
don't
want
to
create
that
environment,
so
we're
kind
of
careful,
because
these
these
after
action
reports
are
very
operational.
You
know
why
didn't
we
go
here?
What
did
we
do?
Etc
in
this
particular
case?
It
was
a
storm.
You
know
we
have
no
problem
sharing
it
and
if
we're
given
that
direction,
which
I
understand
you're
doing
right
now,
we'll
ask
that
to
be
publicly
available
work
through
the
clerk's
office
to
make
that
happen.
If
that
works.
For
you
thank.
O
Thank
you
very
much
Miss
Mr,
chair
and
and
I'll
just
Echo
the
sentiments
that
I've
heard
from
all
of
my
colleagues
so
far
on
a
great
appreciation
for
both
the
report
and
certainly
for
the
folks
that
that
wrote
dealing
with
the
situation
at
the
time.
Certainly,
my
recollection
of
that
I
was
on
a
bike
ride.
O
With
my
oldest
daughter,
we
were
going
from
Bar
Haven
to
Canada
and
about
kilometer
two,
the
clouds
rolled
in,
and
we
said
we're
going
to
have
to
change
course
and
on
the
way
back,
we
ended
up
seeing
two
trees
actually
fly
in
front
of
us.
I
thought
it
was
on
The
Wizard
of
Oz,
but
but
certainly
when
we
got
back,
we
recognized
the
importance
of
the
issue
and,
and
certainly
the
response
is,
is
appreciated.
O
O
F
D
Okay,
thank
you
and,
and
just
very
briefly,
we
recognize
the
need
for
Intercity
9-1-1.
The
only
jurisdiction
that
Ottawa
can
route
to
9-1-1
call
to
right
now
directly
is
Gatineau,
and
it's
because
of
the
geography
challenges
that
people
have
mentioned
before,
including
myself.
I
live
in
the
West
End
and
I'm,
often
showing
up
on
the
Gatineau
Network,
and
it's
because
of
the
way
our
current
system
is
built
and
the
technology
it's
using,
which
is
30
years
old.
D
It
has
limitations
in
terms
of
its
ability
to
Route
when
we
go
over
to
Next
Generation
9-1-1,
which
is
end-to-end
digital
will
have
a
capacity
to
Route
anywhere
and
we're
going
to
be
pushing
for
that.
So
we'll
speak
a
little
bit
more
about
that.
When
we
come
back
in
May
for
the
911
report
and
they'll,
give
us
a
chance
to
do
a
bit
more
technical
research,
counselor.
O
100,
that's
that's
exactly
what
I
wanted
to
hear
and
thank
you
very
much
for
your
time
and
I
appreciate
you,
my
Mr
chair
in
allowing
that
question
to
to
a
more
specific
piece
here
on
slide.
15
you
referred
to
building
internal
capacity
within
the
city
and
I
just
wanted
to
kind
of
drill
into
that
a
little
bit
in
terms
of
what
does
that
actually
mean
is
that
you
know
cross-training
staff
or
you
know
pre-positioning
logistic
installations
or
or
or
how
do
we
do
that.
K
Thank
you,
chair,
I,
think,
that's
another
great
question.
You
know
our
office
of
emergency
management
is
very
small,
But,
Mighty
and
and
very
good
at
coordinating
these
types
of
events.
But
the
reality
is
it's
an
all
of
City
response
and
therefore,
when
we
actually
assign
very
important
roles
such
as
incident
commanders
operations
Chiefs,
you
know
planning
Chiefs
Etc
within
our
Incident
Management
System.
We
need
the
people
who
go
into
those
roles,
clearly
understand
the
processes
for
doing
it.
K
Now
we
have
a
great
group
of
people
who
know
that
plan,
whether
it's
our
whether
it's
Beth
or
you
know
our
fire
chief
paramedic
Chief
who've
been
around
that
system
many
many
times
the
reality
is.
Is
we
need
to
build
that
capacity
because
we're
always
going
to
the
same
people
so
by
by
training
more
people
up
to
that
to
those
levels
we'll
be
able
to
have
proper
scheduling
and
and
especially
for
longer
duration
events?
If
we're
looking
at
a
three
to
five
or
six
hour
event,
then
that's
fine,
we
hand
a
little.
D
D
You
know
people
who
do
Emergency
Management
they're,
not
like
you
know,
behind
glass,
and
it's
like
in
case
of
emergency
brake
loss.
You
know
they're
people
who
have
to
do
the
training
have
to
develop
the
experience
and
do
the
learning
on
a
regular
basis,
and
so
that's
our
challenge
is
that
it's
it's
really
a
program.
You
know.
O
Oh,
thank
you
in
the
report.
I
didn't
see
anything
with
regard
to
the
cooperation
function
with
the
national
capital,
commission
and
I
just
wondered
if
you
could
speak
a
little
bit
to
that
to
that
piece,
because
I
know
a
lot
of
the
damage
that
happened.
I
speak,
you
know
from
barhaven.
I
commute
commute
up
Woodruff.
All
the
time
and
I
know
that
that
space
in
there
got
very
badly
damaged
that
impacted
on
some
of
our
city
of
Ottawa
infrastructure
in
terms
of
bike
paths,
roads
and
such
could.
O
D
O
That's
more
than
fine!
Thank
you
very
much,
I'm,
building
out
a
question
that
that
councilor
Kavanaugh
asked
about
the
the
different
protocols
and
the
different
seasonal
issues
that
we
could
run
into
in
in
these
types
of
emergencies.
Certainly
kind
of
there's
two
phases
in
this
and
I
appreciate
the
way
you
broke
it
up
in
the
report
in
terms
of
the
actual
incident
that
happened
and
the
way
that
it
was
managed
but
kind
of
common
to
all
of
these
emergencies.
O
We're
going
to
see
ourselves
getting
into
is
going
to
be
this
Hydro
Ottawa,
Hydro,
One
fragility
issue,
and
certainly
that
was
the
back
end
of
this.
You
know
the
front
end.
We
had
the
dereko,
you
know
years
past
it
was
the
tornado,
it
could
be
an
ice
storm.
It
could
be
something
else,
but
I
think
it's
a
really
important
point
that
we
we
kind
of
lucked
out
with
the
weather.
At
that
time
of
dereko.
You
know,
yeah.
O
We
had
some
food
spoilage
after
day,
two
and
three
kind
of
thing,
but
certainly
there
weren't
people
whose
water
pipes
were
freezing
after
you
know,
night
number
one
and
so
I
was
just
curious.
Is
is
there
an
existing
winter
protocol
or
cold
weather
protocol
or
is
the
is
that
a
protocol
that
perhaps
should
be
looked
at?
Because
if
this
type
of
extended
Hydro
outage
happened
in
February,
we
would
probably
be
in
a
drastically
different
situation.
Looking
at
the
the
reporting
on
that.
D
Yeah,
thank
you
again,
Mr
chair
through
you.
It's
it's
something
that
worries
us
as
well.
I
think
that
any
prolonged
power
outage
in
a
situation
of
an
extreme
heat
or
cold
will
make
some
residents
more
vulnerable
and
potentially
unable
to
stay
at
their
own
houses.
So
we
do
have
an
extreme
heat,
cold
and
smog
working
group
led
by
Ottawa,
Public
Health
that
considers
these
types
of
situations
and
the
escalated
response
level
that
would
be
required
without
going
into
all
the
details.
O
No
thank
you
very
much
and
Mr
chair
I
do
think
this
is
one
that
you
know
it
speaks
to
the
fragility
of
our
our
existing
Hydro
grid.
I
know
this
topic
has
come
up
an
environment
committee
as
well
as
we
as
we
look
at
energy,
Evolution
and
and
I
do
think
that
the
connective
tissue
that
we
have
with
Hydro
Ottawa
is
is
an
important
one
on
a
number
of
these
issues
that
I
think
we
we
need
to
make
sure
we
close
with,
so
that
we
have
that
good
communication
function.
J
Ensuring
that
we,
as
a
city
are
prepared
to
respond
to
the
next
Crisis
is
certainly
my
primary
reason
for
being
on
this
committee
and
that
work
does
need
to
advance
quickly.
My
own
staff
was
noting
that
this
weekend
we
are
expecting
the
kind
of
extreme
temperature
swing
over
24
hours.
That
typically,
is
the
kind
of
incident
that
can
press
precipitate
an
extreme
weather
event.
J
So
I
also
had
been
a
little
bit
surprised
that
the
thinness
of
the
report
I'm
happy
to
hear
that
there
was
a
more
comprehensive
document
that
you
know
that
Council
will
soon
be
seeing
and
I
think
a
lot
of
the
questions
that
I
have
and
I
do.
Have
a
bunch
of
questions
address
the
fact
that
I
just
wasn't
I
don't
have
that
information
in
front
of
me.
My
first
question
so
from
what
I,
Now
understand,
activities
and
actions
of
hydro,
1
and
hydro
Ottawa
were
not
part
of
this
report.
K
Thank
you,
chair
yeah.
We
don't
have
jurisdiction
over
Hydro
Ottawa
with
regards
to
creating
an
after-action
report
looking
into
their
their
operations.
That
being
said,
we
have
been
in
contact
with
them
closely.
They
have,
they
do
have
an
after
Action
Report
or
review
that
they
have
themselves.
I
can't
speak
to
whether
or
not
they'll
be
presenting
that
at
committee
or
not
but
I,
do
you
have
any
additional
information
on
that?
J
D
Yes,
thank
you
again.
Mr
chair
through
you,
yes,
Ottawa
fire
Services
had
the
chance
to
provide
feedback
to
our
EOC
survey
and
some
of
their
experiences
fed
into
the
lessons
observed
with
respect
to
the
apartment
buildings
that
you're
referring
to
I,
will
defer
to
Chiefs
Hut
who's
in
the
room
and
who
may
want
to
add
more
in
terms
of
Lessons
Learned
specific
to
fire.
P
So
you
know
there
was.
There
was
after
action
items
where
you
know
we
have
to
have
mechanisms
in
place
where
we
can
assist
residents
where
you
know,
if
they're
refuging
in
their
homes,
that
how
are
they
getting
that
potable
water
to
to
stay
to
stay
in
their
house?
So
that
was
one
item
that
we
took
away
and
we
talked
about
it
and
during
this
last
power
outage,
we
were
able
to
to
assist
the
residents
using
mechanisms
of
of
tools
and
equipment
and
resources
that
we
had,
but
I
think
certainly
moving
forward.
J
J
So,
from
my
perspective,
disasters
of
the
scope
and
scale
are
best
responded
when
there's
an
all
hands
on
deck
response
from
staff,
as
well
as
from
communities
as
well,
which
is
certainly
how
my
community
was
as
effective
as
we
were
in
2018
Tornado
from
the
Press
presentation
here,
I
saw
that
you're
still
scoping
the
element
of
volunteer
management.
Can
you
paint
a
little
picture
about
how
you
foresee
the
role
of
Volunteers
in
this
kind
of
emergency
response,
or
is
it
too
soon
too
soon.
D
D
And
so
we
have
a
bit
more
work
to
do
in
terms
of
making
sure
we
manage
those
two
groups
appropriately
and
handle
the
safety
aspects
as
well,
and
so
what
we're
doing
right
now
is
we're
looking
at
those
two
categories,
we're
doing
a
lot
of
research
looking
at
Best
Practices
in
other
cities
and
trying
to
figure
out
what
makes
sense
such
that
we
mobilize
as
many
people
as
possible
in
a
safer
way
as
possible.
Yep.
J
It
was
noted
that
the
human
needs
task
force
which
had
originally
been
established
in
response
to
the
pandemic,
was
able
to
quickly
transition
to
support
broader
Community
needs
associated
with
the
city's
storm
recovery
effort.
I
also
know
that
the
human
needs
task
force
was
decommissioned
at
the
end
of
2022,
so
I
guess
my.
My
real
question
is:
if
that
human
needs
task
force
was
as
essential
and
as
useful
as
it
was,
and
if
that
human
needs
task
force
has
been
decommissioned.
D
Okay,
thank
you
again
Mr
chair.
So
while
the
human
needs
task
force
has
been
decommissioned
as
a
specific
entity,
the
processes
and
relationships
that
supported
it
will
remain
in
place
and
are
being
kept
up
to
date
through
our
community
and
social
services
department,
and
so
we've
been
working
very
closely
with
them
to
make
sure
that
if
the
Emergency
Operations
Center
is
mobilized
again,
they
can
immediately
count
on
those
processes
and
relationships
to
form
a
human
needs
like
task
force.
That
will
be
part
of
the
the
EOC.
Q
Thank
you
very
much.
I
was
very
happy
to
see
the
outcome
of
this
report.
There
was
a
I
recall
having
gone
through
this
with
my
community
with
the
entire
city.
There
was
a
lot
of
hiccups
to
start.
You
know
a
lot
of
community
members
wanting
to
jump
in
and
get
involved,
but
not
knowing
how
not
having
any
direction
even
counselors,
not
knowing
exactly
what
to
do.
Q
You
know
there
was
concerns,
we're
not
talking
about
Hydro
Ottawa,
but
the
outage
map
kept
getting
times
that
were
not
actually
coming
to
fruition,
so
people
are
getting
hopeful
not
knowing
whether
to
leave
their
homes
and
go
to
a
hotel
because
they
kept
thinking
the
lights
would
come
back
on.
You
know,
I,
say
too
once
again
the
learning
about
calms
and
how
important
it
is
not
to
just
rely
on
social
media.
Q
We
were
without
power,
people
were
going
without
it,
but
I
think
maybe,
instead
of
reiterating
what
many
of
my
colleagues
have
said,
I
actually
just
want
to
say.
Thank
you.
I
want
to
say
thank
you
not
just
to
our
First
Responders,
the
you
know
the
firefighters
and
those
were
amazing,
but
everybody
who
was
behind
the
scenes
oph,
who
is
coming
out
and
doing
well.
This
checks
like
we
were
under
so
much
extreme
pressure
as
a
city,
and
it
was,
it
was
varied
right.
We
had
communities
who
were
completely
devastated
on
mass.
Q
We
had
others
who
are
lightly
touched.
I
had
people
who
were
out
of
power
for
10
days
and
at
the
beginning
of
the
situation,
they
were
fine,
they
had
food,
the
neighbors
were
all
helping,
they
were,
you
know,
don't
tell
the
fire
department
they're
running
wires
across
the
street
for
generators
once
again,
I
brought
that
to
their
attention,
but
you
know
they
were
making
things
work,
but
then
five
days
in
you
know,
they're
running
out
of
medication,
and
no
one
was
coming
to
check
on
them.
Q
They
couldn't
they
had
to
go
to
community
centers,
to
power
up
their
cell
phones
and
we're
talking
about
seniors.
One
senior
had
just
come
out
of
the
hospital
and
her
husband
was
trying
to
take
care
of
her
and
she
couldn't
get
a
hold
of
her
doctor
and
they
didn't
know
what
to
do
so.
You
know
as
a
counselor
when
I
called
on
our
city
staff
at
EOC
and
said:
listen,
how
can
you
help
me
help
them?
Q
You
mobilized
oph,
you
had
your
staff
come
out,
we
did
Wellness
checks,
you
kept
coming
back.
Nothing
was
perfect
during
this
and
I.
Don't
expect
that
during
any
emergency,
anything
will
ever
be
perfect.
What
I
love
about
this
is
that
we
learn
from
it
and
we
try
to
do
better.
I.
Think
we've
taken
a
lot
of
key
lessons
learned
from
this,
but
I
want
to
say
thank
you
to
the
staff,
many
of
whom
were
also
without
power.
You
know
they
were
going
out
and
working
every
day
and
they
had
the
same
situation.
Q
We
were
all
going
through
at
their
own
personal
lives
and
I
do
want
to
thank
all
the
residents
who
really
stepped
out
and
said:
listen
we're
going
to
help
each
other
we're
going
to
get
through
this
and
that's
you
know
one
of
the
reasons
why
I
love
our
city
right
we've
been
through
a
lot
over
the
last
little
while
and
we
kind
of
keep
rising
to
the
occasion.
So
that's
really
what
I
want
I
have
no
question
for.
Q
K
Terrify
me
I
would
also
like
to
thank
counselors
during
this
event
as
well.
They
played
an
extremely
important
part
in
providing
us
with
intelligence
and
information
from
their
communities,
and
we
often
don't
say
thank
you
enough
to
our
counselors
and
I
think
that,
just
to
reciprocate
the
thank
you
I
think
it
was
extremely
valuable
to
have
that
information.
We
were
able
to
use
our
paramedics
to
go
out
and
provide
oxygen
to
people
who
didn't
have
oxygen.
So
there
was
a
lot
of
a
lot
of
work
done
collectively,
collaboratively
and
so
I.
F
K
F
O
D
But
it
is
kind
of
context
specific
and
it's
a
group
effort
to
make
sure
that
we
meet
the
needs
of
the
community.
What
I
would
like
to
just
add
here,
though,
is
that
this
is
something
of
a
bit
of
a
dream
for
us.
Going
forward
is
and
part
of
the
reason
why
we're
doing
the
community
engagement
is
that
we
would
love
to
get
to
a
space
in
the
future
where
the
communities
themselves
are
identifying.
D
O
Thank
you,
I,
think
and
kind
of
following
up
on
that
and
some
questioning,
I
think
I
heard
from
one
of
my
Council
colleagues
as
well.
In
terms
of
that
engagement
with
the
community
and
I
know,
you
spoke
to
the
need
for
residents
to
have
emergency
kits
and
other
personal
support.
What
resources
are
available
by
the
city
to
support
our
residents
in
building
out
those
personal
emergency
kits.
D
N
Thank
you,
I
apologize
for
prolonging
I
know.
This
has
been
a
long
meeting.
I
was
just
talking
to
our
fire
chief
and
I,
wanted
to
know,
if
it's
possible
for
the
city
to
do
an
inventory
of
buildings
that
do
not
have
generators.
Do
we
have
that
capacity?
Somehow,
because
it's
kind
of
like
identifying
vulnerable
communities,
we
need
to
know
which
ones
they
are,
and
they
are
basically
vertical
vulnerable
communities
during
a
power
outage.
Do
we
have
that
capacity?
And
how
would
we
go
about
it.
K
I
can't
speak
to
to
planning,
but
I
can
I
can
speak
to
the
fact
that
if
we
wanted
to
create
that
capacity,
we
could
we
have
tools
available
to
us.
The
fire
chief
can
speak
to
to
pre-plans
that
we
do
of
every
building
and
they
would
identify
in
our
CAD
system
whether
or
not
they
have
a
generator
or
not.
K
So
it's
just
a
matter
of
picking
that
as
an
item
that
we
would
select
out
and
then
create
a
list,
so
I
think
that
there'd
be
some
work
to
do
to
do
to
to
create
that.
But
we
could
certainly
look
at
that
and
then
we'd
have
to
look
at.
You
know
Building
Services,
Etc
and
what
they
might
have
on
file
with
regards
to
some
of
these
systems
and
whether
or
not
they're
electronic
files
or
not,
and
but
we
can
certainly
follow
up
on
that.
G
K
Thank
you
through
you,
chair.
Some
of
that
funding
is
for
smaller
municipalities
and
how
to
help
them
prepare
for
these
types
of
events,
and
you
know
they
offer
funding
for
emergency
exercises
Etc,
but
we
already
have
a
program
in
place.
So
certainly
I
can
ask
Beth
to
speak
to
maybe
some
of
the
specifics
of
what
she
sees
in
it.
But
at
this
point
in
time
you
know
we're
always
seeking
Partnerships
with
the
province
to
help
fund
some
of
the
programs
we
need
to
move
forward
on.
K
F
K
J
J
They
are
all
providing
a
volunteer
service
to
the
benefit,
our
community.
They
are
not
recouping
profits
off
this
and
so
I
think
that
we
as
a
city
need
to
put
measures
in
place,
whereas
we
are
encouraging
and
motivating
their
participation,
not
putting
up
hurdles
and
challenges
so
I'm,
not
speaking
at
all
of
any
kind
of
way.
That
is
critical
to
what
you're
doing,
because
you
are
not
in
any
way
putting
up
barriers
to
this
kind
of
Engagement,
but
in
a
sense
the
city
does.
J
I
was
at
two
Community
meetings
this
past
week,
where
they're
considering
two
commuter
Association
meetings,
where
they're
considering
disbanding,
because
they
can't
afford
the
insurance
to
run
the
rink
or
to
to
do
the
garden
and
so
they're
saying
we're
just
going
to
disband,
and
so
we
are
losing
a
massive
resource,
because
I
know
that
the
cost
of
insurance
is
escalating,
but
that's
not
their
fault
and
we're
going
to
lose
that
resource.
So
at
some
point,
I'm
not
sure
who
to
talk
to
but
got
to
talk
to
somebody.
Thank
you.
F
No
I
want
to
thank
staff
for
the
reports.
I
think
it's
very
important
to
do
this
after
event,
review
that
you've
conducted
to
focus
on
the
city's
response,
in
particular,
and
if
you
look
at
last
term
in
particular,
where
we
had
floods
and
a
tornado
and
the
LRT
launch
and
the
occupation
and
then
a
direct
show,
our
staff
went
through
a
lot.
F
Our
residents
went
through
a
lot
and
I
think
in
my
first
six
years
as
a
counselor,
we
had
Declarations
of
emergencies,
four
of
the
six
years
which
our
staff
were
engaged
in
and
trying
to
address
throughout
the
city.
So
our
staff
and
residents
have
put
been
put
through
a
lot
over
the
last
few
years
as
part
of
the
boot
camp
training
that
I
attended
with
some
of
my
new
colleagues
this
term,
there
was
a
slide
that
talked
about
30
types
of
disasters,
our
staff
plan
for
the
first.
It
was
ten.
F
So
we
do
have
to
plan
accordingly
for
different
different
events.
I
was
without
power,
I
have
lost
track
nine
or
ten
days
for
the
direct
show
and
basically
lived
at
the
Hunt
Club
Riverside
Park
Community
Center.
For
that
period,
which
became
a
hub
staff
were
excellent
in
responding
to
the
needs
of
the
community,
set
up
a
command
center
and
people
came
in
shower
and
got
food
and
I
I.
Just
think
I
was
so
impressed
by
the
city
in
that
response.
F
Having
lived
through
that
and
the
services
that
were
provided
is
right,
it
wasn't
perfect,
but
it
was
well
done
and
we
were
supposed
to
learn
from
this
and
refine
it.
So
a
few
things
one
down
power
lines.
In
normal
times
we
say,
call
9-1-1.
The
police
were
actually
saying
putting
Communications
out
there.
Don't
call
9-1-1
and
I
think
at
that.
Time
is
because
the
system
was
overwhelmed.
The
volume
of
calls
that
we're
getting,
but
we
have
to
have
a
better
system
in
place.
What
residents
do
when
they're
alive
down
power
lines?
F
I
recently
issued
a
public
inquiry
about
the
city's
response
this
year,
the
continued
work
about
downed
trees.
My
understanding
is,
there's
still
hundreds
of
stumps
exposed
roots
that
have
to
be
taken
away
in
trees.
That
still
need
to
be
addressed.
The
sidewalk
closest
to
my
house
is
like
this
right
now,
because
a
tree
came
down.
We
really
haven't
addressed
that
so
there's
some
post
storm
work
this
year
by
councilor,
hoobly's,
point
and
others
about
that.
F
Not
everyone
has
the
ability
to
receive
Communications
because
they
don't
have
either
a
particular
mode
to
get
that
information.
But
if
we
have
Community
hubs
that
had
bulletin
boards
when
you
walked
in
or
maybe
on,
the
glass
outside,
so
there's
24-hour
ability
to
read
it,
but
today's
announcements,
today's
information
from
the
city,
today's
focus
in
the
community
are
as
follows.
So
we
could
standardize
that
information.
F
At
least
people
can
be
made
aware
of
where
the
hubs
are
and
have
information
posted,
and
if
the
citizen
and
Son
and
the
Dua
could
take
space
and
say
here
are
your
community
hubs
today.
Here
are
the
services
that
are
being
offered
go
there.
If
you
need
need
assistance,
the
motion
that
MPP
plasma
had
that
counselor
Devine,
moved
locally,
I,
think
and
counselor
kavana
raised
today.
F
We
do
need
a
plan
to
serve
people
who
are
stuck,
who
are
in
high
rises,
who
are
in
multi-unit
dwellings,
who
do
not
have
the
means
to
get
out
and
credit
to
the
fire
service
and
others
who
were
able
to
reach
many
of
these
residents.
But
again
this
will
be
an
ongoing
concern,
particularly
in
units
that
don't
have
generators.
F
Counselor
King
and
I
had
a
motion
in
June.
There
were
a
number
of
issues
that
were
raised
from
our
residents
in
multiple
Awards
with
Hydro
ottawa's
response.
Yes,
we
had
to
get
people
in
the
field
and
get
power
restored.
That
was
the
main
focus,
but
communication
lack
of
information
was
a
major
concern
as
well
and
I'm
not
going
to
rehash
that.
This
morning
we
had
a
good
airing.
F
So
the
direction
today
is
basically
to
ask
City
staff
to
to
approach
Hydro
Ottawa
and
remind
them
that
we're
looking
for
a
response,
so
I
have
a
simple
Direction
and
it
says
on
June
22nd
2022
city
council
passed
a
motion,
King
Brockington
motion,
7911
directing
the
Mariner
right
to
the
CEO
of
hydro
Auto,
outlining
five
major
concerns.
Council
had
with
the
response
to
the
diretro
focused
on
Communications,
modernization
of
the
grid,
understanding
the
vulnerabilities
of
the
existing
infrastructure
and
planning
for
contingencies.
F
To
date,
the
letter
from
mayor
Watson
has
not
been
formally
replied
to
would
staff
undertake
the
step
of
contacting
Hydro
Iowa,
reminding
them
of
this
important
communication
and
Caitlyn's
just
stepped
out,
but
she
did
to
confirm
that
the
clerk's
office
is
supportive
of
this
direction.
So
I
just
wanted
to
table
that.
F
Thank
you.
The
last
piece
to
Echo
colleagues
concerns.
That
is
how
we
can
better
educate,
inform
Grassroots
response
to
emergencies.
You
know
the
Boy
Scout
motto
has
always
been
be
prepared.
We
as
part
of
our
Communications
talk
about
people
needing
to
be
sort
of
self-supportive
for
the
first
72
hours
and
there's
a
lot
of
good
will
and
good
people
out
there
that
have
resources
that
can
really
help
in
an
emergency
and
what
we're
trying
to
do
in
riverworld
is
identify
well
who
what
what
inventory
exists?
F
Who
has
barbecues,
Which
churches
have
barbecues,
Which
churches
have
inventories
of
baby
food
informally
if
they
run
a
food
bank
or
if
they
run
a
clothing
Depot
and
who,
who
has
the
ability
to
remain
open
with
kitchen
facilities
that
can
do
maybe
a
meal
a
day.
We
need
to
take
stock
of
that
and
we
need
to
be.
People
have
people
on
the
ready
that
should
an
emergency
hit.
F
We
can
have
that
because
the
city
might
be
overwhelmed
because
Salvation,
Army
and
Red
Cross
might
be
serving
other
harder
hit
areas
when
the
tornado
hit
in
2018
couldn't
get
them
to
come
to
riverward.
They
were
all
in
West
Carleton
and
then
in
Trent
Arlington
and
that's
okay,
because
they
were
the
communities
that
needed
the
help,
the
most
but
still
the
pockets.
In
my
area
we
had
to
make
do
on
our
own
and
that's
okay,
but
I.
F
Think
one
of
the
takeaways
is:
how
can
we
better
educate,
inform
even
train
local
communities
to
contribute
appropriately
when
emergencies
hit
in
the
future?
So
thank
you.
Thank
you.
Johnson
for
asking
for
the
more
detailed
report.
I
think
that's
very
important
and
for
the
questions
that
have
been
asked
here
this
morning,
so
thank
you
to
staff.
F
Okay.
Yes,
do
we
receive
the
report
we've
had
this
morning.
Excellent.
Thank
you
very
much.
Thank
you
again
to
staff
all
right
I'm.
Just
looking
for
my
agenda,
no
in-camera
items
item
seven,
the
ipd
report
on
the
use
of
delegate
Authority
during
the
2022
by
the
emergency
and
protective
services
department.
That's
just
noted
the
agenda,
any
notices
of
motion
seeing
none
any
inquiries,
seeing
none
any
other
business.
F
F
So
looking
forward
to
that
and
at
our
main
meeting,
as
we
heard
today,
Public
Safety
service,
2021,
2022
annual
reports
and
the
9-1-1
2021
and
2022
annual
ports,
that's
at
our
May
agenda,
so
just
to
look
ahead
for
the
next
two
meetings.
Okay,
we
are
adjourned.
Our
business
is
concluded.
Thank
you.
Everyone
thank.