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From YouTube: Ottawa City Council
Description
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
B
D
Good
morning,
everyone
good
morning
so
welcome
to
the
itsc
subcommittee
meeting.
We've
got
a
few
items
on
the
agenda
today
before
we
get
underway.
I
just
want
to
acknowledge
that
we
are
on
the
unseeded
and
never
surrender
territory
of
the
Algonquin
and
should
not
be
people
running
through
the
agenda.
I
know
we
have
presentations
on
all
three
items.
So
are
there
any
declarations
of
interest
see
none
confirmation
of
the
minutes
carried.
D
B
Yes,
thank
you
chair.
Thank
you
for
the
opportunity
to
present
the
term
of
council
priorities
today
at
itsc
as
councilors
are
aware
on
November
6,
the
proposed
2019
to
2022
term
of
council
priorities
were
tabled
to
council
by
our
city
managers,
Steve
Kenna
lacus,
the
team
and
service
transformation
under
the
direction
of
Mark
Renee
Dakota
I
did
extensive
work
in
the
development
of
seven
priorities
for
councils,
consideration
under
three
themes:
our
city,
our
service
and
our
people.
B
These
were
based
on
considerations,
including
the
growing
population
of
Ottawa,
the
changing
service
needs
and
expectations
of
residents,
a
desire
to
be
innovative
and
how
services
are
designed
and
delivered
to
residents
a
need
to
strengthen
public
engagement,
to
understand
residents,
changing
needs
and
expectation
and,
as
always,
there's
the
desire
to
balance
short
term
and
long
term.
Investments
today
committee
will
consider
the
actions
that
fall
under
innovative
client
services
mandate
under
the
following
priorities:
economic
growth
and
diversification
and
in
service
excellence
through
innovation.
B
Ics
under
the
leadership
of
Monsieur
Denny
Duquette
ray
will
be
developing
a
connectivity
Ottawa
strategy
to
support
the
smart
city.
2.0
strategy
enable
a
digitally
connected
city
and
a
smart
economy
with
respect
to
service
excellence
through
innovation,
Monsieur
Rene
de
coat
ray
and
mr.
Carlucci
will
be
working
together
to
deliver
an
improved
digital
experience
for
residents
by
leveraging
common
flat
platforms,
architectures
and
technologies
to
put
in
place
a
secure
and
modern
technology
environment
that
can
be
leveraged
to
drive
innovation.
B
B
Additionally,
we
will
increase
our
focus
on
public
engagement
to
promote
a
consistent
and
more
diverse
representation
in
public
participation.
This
includes
piloting
an
online
public
engagement
platform
and
developing
an
engagement
and
measurement
tool.
The
activities
under
these
priorities
will
both
support
residents
and
allow
for
public
engagement
and
client
insight
to
help
refine
city
services.
B
D
Thank
you
very
much.
Miss
Turner.
Are
there
any
questions
that
we
don't
have
any
delegations
on
this
one?
Are
there
any
questions
from
committee
members
no
well
I
know
we
have
a
schedule
of
when
we'd
like
to
see
updates
on
how
those
terms
of
priorities,
particularly
yeah
things
like
smart
City
being
accomplished
so
we'll
look
forward
to
getting
updates
through
the
next
several
years
on
those.
So
are
the
term
of
council
priorities
carried.
E
D
F
Thank
You,
chair
and
members
of
the
committee
I'll
be
presenting
I'll,
be
presenting
today
the
IPS
technology
security
status,
update.
Everyone
has
a
role
in
protecting
our
city,
set
our
city
assets
for
a
smart
city,
secure
city-ites
technology
security
continues
to
work
with
all
of
our
technology
stakeholders
at
the
city
to
ensure
Security's
best
practices
are
followed
according
to
our
updated
policies
and
standards
in
2019.
F
F
I'd
also
like
to
take
this
opportunity
to
provide
some
of
the
additional
work
that
we
did
in
2019,
outside
of
the
follow
up
audits
that
we
are
scheduled
to
be
completing
the
deliverables
by
the
end
of
the
year.
I
TS
technology
security
has
guided
the
successful
corporate
rollout
of
the
following
important
security
controls.
F
Multi-Factor
authentication
they're,
currently
over
10,000
city
staff,
have
now
enrolled
in
using
MFA.
This
greatly
reduces
the
risk
of
unauthorized
asset
access
to
our
environment.
We've
also
rolled
out
an
awareness
program.
The
mandatory
cyber
training
security
training,
in
which
almost
9,000
city
staff,
are
now
more
aware
of
the
security
threats
and
when
to
report
them.
In
addition,
our
team
has
conducted
a
number
of
technical
risk
assessments
over
100
security
assessments
have
been
completed
so
far
this
year,
which
includes
many
of
the
proof
of
concepts
and
projects
required
to
support
our
digital
transformation
projects.
Initiatives.
F
With
respect
to
the
three
follow-up
audits
in
2019,
I
believe
that
I
TS
has
completed
significant
work
on
the
recommendations
and
we
aren't
targeted
to
tracking
all
the
recommendations
deliverables
to
completion.
We
have
done
this
by
doing
the
following
in
2019
as
part
of
our
work
plan,
we
created
an
audit
portfolio
group.
This
provided
the
structure
and
the
resources
needed
to
complete
the
recommendation
deliverables.
F
Additionally,
a
challenge
mechanism,
validation
process
is
being
added
to
the
IT
risk
framework
and
as
well,
IITs
is
working
to
align
the
IT
RM
framework
with
the
enterprise
risk
management
policy.
So,
with
regards
to
the
three
audits:
I
just
want
to
give
assurance
to
the
committee
today
that
we
have
put
the
right
resources.
We
are
tracking
to
complete
our
recommendations
by
the
end
of
the
year
and
we
will
be
providing
those
deliverables
to
the
oag
at
their
request.
Thank
you.
D
G
You
mr.
chair
that,
pursuant
to
subsection,
89,
3
and
83
4a
of
the
procedure
bylaw,
the
information
technology
subcommittee
waived
the
rules
of
procedure
to
receive
presentation
from
the
chief
information
officer,
Information
Technology,
Services,
ITES,
innovative
client
services
department
regarding
IPS
technology
security
status,
update
at
today's
meeting
and
dispense
with
the
requirement
for
staff
to
provide
a
separate
written
report
on
this.
Verbal
update
presentation
is.
C
F
The
technical
security
risk
management,
the
tsrm
governance
team.
We
made
a
change
in
2019
we're
now
the
former
group
consisted
of
the
CIO,
the
city
clerk,
as
well
as
the
treasurer
in
2019,
we
made
a
change
part
with
the
the
reorg
that
now
the
general
manager
of
innovative
client
services,
along
with
the
city
solicitor,
as
well
as
an
operational
general
manager,
which
happens
to
be
Kevin.
F
Met
earlier
this
year
to
do
the
training
it
was
in
October
and
we
talked
a
little
bit
about
the
governance,
how
we're
going
to
structure
ourselves
so
we're
still
finalizing,
but
we're
going
to
be
meeting
on
a
quarterly
cases.
But
at
the
same
time
the
real
big
driver
comes
up
with
regards
to
some
of
the
projects,
and
so
we've
created
our
communication
channel,
in
which
we
will
be
able
to
communicate
these
changes
to
the
the
governance
body
and
communicate
with
them
back
and
forth.
F
So,
although
we
may
have
schedule
meetings,
the
real
driver
comes
up
with
regards
to
there's
a
risk.
It
comes
to
the
CIO,
the
IT
we
realize
we
need
to
escalate
this
and
that's
the
vehicle
that
we
use
excellent.
So
it's
really
more
on
demand
when
it's
really
required
from
a
project
perspective
or
an
operational
requirement.
F
F
E
You
mr.
chair,
great
work
and
I
always
enjoy
the
security
aspects
of
this,
because
it
is
very
critical
to
ensure
we
get
that
correct
I'm,
trying
to
remember
how
far
back
it
might
be
about
two
years
ago,
maybe
a
little
less
in
our
emails.
We
have
the
caution.
This
is
an
external
email
and
I'll
keep
asking
in
this
until
we
find
another
solution.
E
Has
there
been
progress
made
on
that
front,
because
the
dangers
that
and
I've
raised
this
before
in
the
subject
line
nine
times
out
of
ten
as
counselors,
we
can
figure
out
very
quickly
if
it's
part
of
a
spam
group
or
over
the
case,
maybe
right
now
that
opportunity
is
taken
away,
because
all
you
see
is
caution.
We
don't
know
the
first
couple
of
lines
because
it's
been
forced
in
there
making
more
dangerous
in
my
mind,
because
then
I
have
to
open
the
email
and
that's
not
a
good
thing.
Either
has
or
is
there
another
solution?
B
D
E
I.
Thank
you
mr.
chair,
that,
pursuant
to
subsection,
89,
3
and
89
for
a
of
the
procedural
bylaw,
the
information
technology
subcommittee
waive
the
rules
of
procedure
and
we've
received
the
presentation
from
the
director
of
services,
transformation,
innovative
client
services
department
regarding
conversational,
artificial
intelligence
at
today's
meeting
and
dispense
with
the
requirement
for
the
staff
to
provide
a
separate
written
report.
This
verbal
report
update
presentation
that.
H
Thank
You
chair
I'm
also
looking
forward
to
it
because
I'm
thrilled
to
be
presenting
about
conversation,
artificial
intelligence.
This
is
this
is
a
real
indication
of
how
progressive
this
organization
is
in
terms
of
the
kind
of
next-generation
technologies
that
we're
going
to
impact
service
delivery.
Everyone,
public
or
private,
are
are
looking
at
artificial,
intelligent,
conversational,
artificial
intention
in
particular.
H
There's
it's
widely
believed
that
conversation
is
going
to
be
the
next
user
interface
voice
will
be
the
next
user
interface
and
I
want
to
take
some
time
to
provide
you
with
a
bit
of
context
why
this
is
critical
for
the
city
to
start
running
some
pilots
on
this
very
technology,
to
give
you
a
sense
of
of
how
things
are
evolving
in
the
marketplace.
So,
if
I
go
to
the
next
slide,
you
know
the
real.
H
The
real
power
of
conversational
AI
lies
in
its
ability
to
simultaneously
carry
out
highly
personalized
interactions
with
large
number
of
individual
citizens.
Conversationally
I
can
fundamentally
transform
an
organization
providing
more
ways
of
communicating
with
customers
while
facilitating
stronger
interactions
with
greater
engagement.
H
You
know
in
a
nutshell,
with
with
the
advent
of
digital
and
we
are
in
a
digital
environment.
Nowadays,
this
concept
of
mass
personalization
is
suddenly
real
right,
you're
their
ability
to
communicate
with
people
in
a
way
that's
personalized,
customized
and
in
context
is,
is
now
possible
in
ways
it
just
wasn't
even
five
ten
years
ago-
and
we
know
messaging-
is
now
the
preferred
method
of
interactions
for
folks.
Ai
is
more
and
more
accessible
to
most
organizations.
H
By
virtue
of
you
know:
SAS
based
platforms,
it's
being
integrated
in
many
many
client-facing
platforms,
nowaday
and
nowadays-
and
it's
a
question
of
starting
to
leverage
that
to
really
impact
citizen
experience.
So
if
I
go
to
the
next
slide,
let
me
give
you
some
statistics
by
way
of
further
context.
You
know,
Gartner,
you
know
estimates
that
20%
of
all
citizens
in
developed
nations
will
use
AI
assistance
to
help
them
with
an
array
of
operational
tasks
and
by
2022,
which
is
the
end
of
our
turmeric
council
30%.
H
That's
tremendous
growth
moving
forward
in
these
technologies,
but
it's
also
an
indication
of
how
mature
these
technologies
are
becoming
and
how
quickly
they're
evolving,
and
so
you
know
in
some
in
many
ways,
artificial
intelligence,
conversational
and
artificial
intelligence
is
to
us.
Now,
as
mobile
apps
were
back
in
the
early
2010's
right
in
a
few
years,
artificial
intelligence
will
be
a
standard
part
of
any
organizations.
H
H
You
know
other
estimates,
you
know
call
for
you
know
or
estimate
that
93
percent
of
enterprises
will
have
implemented
AI
or
some
type
of
cognitive
solutions
and
are
really
stating
that
that
those
will
be
a
critical
competitive
advantage
for
those
organizations.
We
we're
not
in
a
competitive
situation
in
public
sector,
but
we
are
in
the
differentiation
business
and
we
are
in
the
service
delivery
business
and
for
us
to
be
able
to
differentiate
the
client
experience,
especially
at
our
level
of
government.
H
Where
you
know
our
demand
can
be
somewhat
unpredictable
right,
based
on
weather
events,
emergency
management
service
disruptions,
our
ability
to
be
able
to
connect
with
people
real-time
anywhere
anytime
and
facilitate
that
interaction
and
engagement
is
critical
for
us
and
any
technologies
that
are
becoming
to
the
point
of
being
able
to
be
used
to
facilitate
that.
It's
critical
for
us
to
start
to
pilot
those
to
see
how
those
can
be
integrated
into
our
into
our
platforms.
H
In
digital
sure
we
have
to
have
things
that
are
secure
and
reliable
and
responsive,
but
those
at
the
forefront
of
digital
today
are
providing
customized
personalized
in
context,
experiences
for
for
their
customer
or
client
base
and
we're
putting
in
place
the
very
platforms
that
are
going
to
allow
us
to
do
that
moving
forward.
So
if
you
go
to
the
next
slide
our
strategy,
digital
strategy,
our
innovative
government
strategy
is
very
much
focused
on
that
personalization
customization
in
in
context,
client
experience
we're
just
over
a
million
residents
in
Ottawa.
H
We
have
a
over
110
business
lines
here
at
the
city
and
hundreds
and
hundreds
of
services.
All
of
our
residents
interact
with
the
city
in
different
ways
accessing
different
bundles
of
services,
and
so
our
ability
to
provide
that
personalized,
customized
in
context
experiences
for
every
resident
becomes
possible
in
a
digital
world
and
we're
working
through
putting
some
platforms
together
that
can
deliver
on
that
experience
and
conversational.
H
Ai
is
a
critical
component
of
that,
and
so,
if
you
move
on
to
the
next
slide,
the
foundational
pieces
that
we're
putting
in
place
a
I
included
will
provide
our
ability
to
provide
that
service
excellence
through
innovation
through
a
series
of
solutions
that
allow
us
to
innovate
around
the
client
experience.
So
artificial
intelligence,
social
media
mobility,
account
management,
virtual
home
assistance,
push
notifications,
analytics
preferences,
you
name
it
we're
putting
those
in
place
to
be
able
to
deliver
the
the
full
potential.
H
The
digital
promises
around
that
client
experience
around
personalization
customization
in
in
context,
and
so,
if
you're,
if
you're
look
at
you
know
why
AI?
Why?
Now
the
the
solutions
have
have
matured
to
the
point
where
they
can
provide
almost
no
code
low
code,
what
they
call
no
code
low
code
potential
that
allows
us
to
quickly
update
conversations
and
intent
in
ways
we
just
couldn't
do
even
a
couple
years
ago,
and
that
allows
us
to
integrate
that
into
our
service
delivery
model
to
increase
client
satisfaction.
H
It
allows
us
to
better
use
our
resources
in
critical
situations
like
emergency
management,
so
we
can
focus
our
call
centers
on
complex
cases.
It
increases
resident
engagement
because
we
can
quickly
connect
people
anywhere
anytime.
It
better
anticipate
client
needs
and
allows
us
to
have
more
informed
decision-making
through
better
analytics,
as
we
engage
with
more
and
more
citizens.
H
H
Internally,
with
solid
waste,
we
learned
a
considerable
amount
in
terms
of
the
solutions
potential,
and
then
we
are
at
the
point
now
where
we
are
going
to
be
releasing
a
public
pilot
in
q1
2020
and
we're
going
to
involve
residents
in
testing
the
chatbot,
a
pilot,
a
beta
version
of
it.
Much
like
we've
done
with
our
mobile
app.
H
Dialogue.
And
intents
and
then
beyond
that,
we'll
be
adding
new
functionality
and
new
services
with
the
potential
of
submitting
service
requests,
helping
residents
with
applications.
We
want
to
continue
to
engage
residents
in
new
in
different
ways,
using
an
artificial
intelligence
chat
bot
and
integrate
ultimately
voice
into
the
mix
as
well
moving
forward.
So
it's
exciting
times
for
this,
and
where
this
will
be
it's
much
more
than
just
introducing
in
q1
a
small
chat
bot
on
a
website.
H
It
is
an
important
piece,
because
I
want
to
really
first
of
all
thank
a
few
people
internally,
because
we
were
asked
to
present
the
Microsoft
ignite
conference
just
a
few
weeks
ago.
This
is
their
premier
global
conference,
and
we've
have
been
working
with
Microsoft
on
their
next
generation.
Virtual
assistant,
I
think
one
of
very
few
organizations
globally
I
think
we're
the
only
municipality
in
the
world
that
has
been
working
with
them.
H
On
the
next
version
of
this
of
their
power
virtual
assistant,
we
were
asked
to
present
at
the
conference
at
the
global
conference
really
putting
the
City
of
Ottawa
on
the
map
in
terms
of
innovation
and
next-generation
technologies
and
service
delivery
and
I
want
to
thank
a
couple
people.
Although
I
was
up
on
stage
you
can
see
on
my
on
my
on
my
right.
That's
Erin,
Byrne,
that's
from
the
City
of
Ottawa.
In
our
service
Ottawa
service
line
we
were
joined.
H
H
Article
and
I
just
can't
tell
you
how
thrilled
I
was
that
city
that
the
City
of
Ottawa
got
recognized
for
this,
because
it
really
should
and
we
are
at
the
forefront-
and
this
is
much
more
than
just
a
small
chat
bot.
It's
something
much
more
profound
and
significant
in
service
delivery,
and
we
are
at
the
forefront
of
shaping
that
experience
for
clients
with
our
partners
and
that's
critical.
So
that's
the
concludes
my
presentation.
Thank
you.
D
E
Thank
you
very
much
mr.
chair.
First
of
all,
this
is
very
exciting
news,
because,
literally
last
month,
well
a
little.
Over
a
month
ago,
I
was
at
the
urban
libraries
Council
and
we
had
a
full
day
session
with
experts
on
AI.
How
this
is
the
next
big
thing,
obviously
there's
a
whole
tie-in
to
fake
news
and
other
things
that
could
come
out
of
this.
So
there's
lots
of
concerns
at
the
same
time,
but
I
know
libraries
North
America
wide.
This
is
on
their
radar.
E
This
is
a
big
part
of
a
future
offering
and
examples
that
I
came
up
with
we.
We
have
the
human
library
experience
where
you
can
check
out
individual.
It
could
be
someone
that
was
a
former
drug
addict
or
a
former
business
person
or
a
business,
but
whatever
there's
some
multiple
books,
you
can
check
it
in
a
human
form
and
we
see
an
opportunity
in
the
future
to
have
a
TI
interface.
So
you
can
always
go
speak
with
someone
I
guess.
E
My
question
is:
how
are
we
communicating
with
our
other
whether
it's
public
health
libraries
is
there
that
communications
channel,
because
this
is
very
exciting
news?
Our
CEO
of
our
library
was
a
panelist
in
this
ai
discussion,
with
literally
hundreds
and
hundreds
of
chief
librarians
and
ceos
at
this
event
and
it'd
be
great
to
show
of
yeah.
We
have
a
lot
of
leadership
here
at
the
city
level
and
we're
communicating.
H
Thanks
a
chair
for
the
question,
counselor
attorney,
we
have,
we
are
continuing
to
engage
with
with
all
of
our
partners
here
at
the
city,
including
Ottawa
police,
OC
Transpo,
with
the
libraries
on
all
of
our
pilots,
in
the
hopes
that
we
can
leverage
the
work
that
we're
doing
in
the
investments
that
we're
making
for
the
benefit
of
all
citizens
right
and
so
many
of
our
pilots
that
are
underway
now
include
the
Ottawa
library,
the
Ottawa
police,
etc.
So
we're
integrating
them
into
all
of
our
process
around
PLC's
and
pilots.
H
H
But
we
will
actively
on
the
website
with
the
way
you
know.
As
we
show
the
chat
pod
asking
residents
come
and
help
us
test.
This,
evaluate
it
with
us
with
the
spirit
of
again
of
engaging
folks
in
trying
new
and
different
things
with
us.
We
fully
expect
to
learn
a
lot
from
that
pilot,
just
as
much
as
we've
learned
from
the
proof-of-concept,
but
once
it's
out
in
live
much
like
we
did
with
the
app
or
the
open
Ottawa.
H
We
got
great
great
feedback
from
those
beta
tests
that
we've
ran,
and
then
we
incorporate
that
in
to
a
final
product
or
launch
that
we
want
to
do
so.
The
idea
would
be
around
solid
waste,
but
we
were
working
with
our
partners
in
solid
waste
to
look
at
the
appropriate
time
in
communication
strategy
that
we
can
use
around
waste
diversion
because
it
is
an
opportunity
for
us
to
get
a
lot
of
attention
around
race
diversion
at
the
same
time,
which
is
a
critical
priority
for
us
here
at
the
city.
H
C
H
Haven't
you
know
the
process
that
we
fall
around
a
PUC?
Is
we
really
try
to
keep
those
internal
for
the
most
part
to
try
to
really
understand
the
technical
aspects
of
the
technology,
and
the
next
step
in
the
pilot
is
involving
the
community
in
that
in
that
particular
piece,
so
that
next
step
is
around
involving
the
community
around
around
this
piece?
Okay,.
G
Juries,
thank
you.
Mr.
chair
I
just
want
to
pick
up
where
counselor
Genna
was
going.
I
would
like
to
be
part
of
this.
Launching
for
the
I
know,
we're
excited
about
it.
I
know
it's
good
things,
it's
something
in
you
and
the
city
and
over
the
first
three
to
launch
something
like
that.
I
think.
Probably
this
committee
will
be
very
interested
and
supportive
of
your
pilot
project,
but
of
course,
when
you
have
a
pilot
project,
if
you
don't
have
people
participating,
you'll,
never
know
how
it's
going.
So
we
would
love
to
be
part
of
that.
G
So,
if
you
can
inform
this
committee
on
the
steps
and
how
you
want
us
to
engage,
every
councillors
here,
have
their
own
mechanism
between
communicating
to
stab
to
our
resident
and
to
our
communities.
So
I
think
that
will
be
a
great
idea
for
us
to
be
to
work
with
you
to
be
able
to
make
it
successful.
If
we
can
ask
you
to
keep
us
informed,
that
will
be
great.
My
second
thing
will
be
I
want
to
thank
you
and
congratulate
you
and
your
team,
of
course,
because
that's
not
one
person
making
it
behind
the
scenes.
G
So
I
know
there
is
so
many
elements,
so
many
Department
involved.
So
that's
a
great
team
work
and
I
really
happy
and
proud
of
our
city,
but
moving
forward
with
this
technology,
so
I
just
want
to
congratulate
all
of
you
for
that
and
we're
looking
forward
for
that
launch
in
q1.
Thank
you.
Thank
you.
Mr.
chair
thanks,
counselor.
H
Thank
You
mr.
chair,
the
today
we've
had
a
very
light
involvement
from
resources
where,
as
a
resource
from
my
team,
there's
a
few
and
IT
that
are
working
through
that,
and
then
we
have
our
technology
partner.
Microsoft
has
helped
us
with
this,
so
the
investment
has
been
has
been
quite
low
to
date
in
terms
of
the
business
case.
We're
seeing
this
as
a
added
functionality
moving
forward.
H
It's
also
around
facilitating
over
time
the
ability
to
walk
someone
through
an
application
process
that
might
be
very
complicated
to
be
able
to
get
them
with
some
information
much
faster
without
the
potential
of
having
to
navigate
very
complex
websites.
Sometimes
in
terms
of
the
information
that
you're
looking
for
it's
about
connecting
people
with,
you
know
things
like
the
connected
car,
which
we
know
that
there's
pilots
undergoing
right
now
and
connecting
the
car
with
city
infrastructure.
H
We
know
that
there's
you
know,
voice
assistance
in
the
cars
like
Alexa
an
hour
and
Audis
and
other
car
manufacturers,
and
so
how
do
you
connect
the
car
with
city
infrastructure?
So
people
can
have
a
conversation
with
a
virtual
assistant
in
the
car,
while
they're
looking
for
parking,
for
instance
the
connected
home?
H
That's
seamless,
frictionless
and
continuously
evolving
and
meeting
focus
needs
without
burdening
them
with
the
potential
to
having
to
call
or
open
up
their
laptop
and
try
to
navigate
websites.
And
so
that's
what
we're
really
focused
on
that'll
go
through
the
pilot
in
through
the
pilot
process.
What
we
typically
do
is
we'll
have
a
much
stronger
sense
of
business
case
in
terms
of
costs
and
benefits
that
will
evaluate
through
that
process,
including
the
technical
aspects
of
the
technology
and
its
ability
to
meet
the
intended
needs.
H
So
we'll
have
a
much
better
sense
through
that
process
of
the
details
of
that.
But
I
want
to
be
clear
that
it's
not
so
much
about
a
cost
reduction
or
cost
savings
as
much
as
it
is
around
making
sure
that
we're
meeting
the
clients
expectations
moving
forward
and
providing
the
levels
of
service
that
people
are
asking
from
us
in
our
services.
That's.
D
Fair-
and
you
touched
on
part
of
my
second
question,
which
is
around
the
Virtual
Assistants-
that
people
are
using,
be
it
Siri
or
Amazon's
or
or
Google's
it's
early
days
yet.
But
what
is
that
path
to
integrating
a
city
of
Ottawa
311
virtual
chat
with
some
of
those
in-house
virtual
assistants
to
the
point
where
I
can
simply
say:
hey
Siri?
What
goes
in
what
waste
is
being
picked
up
this
week?
How
does
that
path?
Look.
H
Thank
You
mr.
chair
is
a
very,
very
good
question
because,
as
part
of
the
pilot
that
we
will
be
running
on
the
jan,
but
we
will
be
working
with
those
home
assistants,
virtual
assistants,
as
well
as
part
of
this,
because
we
want
folks
to
have
the
ability
to
ask
waste
diversion
type
questions
and
solid
waste
type
questions
through
those
devices
they're
slightly
different
in
terms
of
the
path
that
you're
following
virtually
the
virtual
assistant
versus
a
home
assistant.
H
But
that's
why
we
call
it
conversational
AI,
because
those
are
we're
using
that
umbrella
term
to
encompass
both
the
home
assistant,
virtual
assistant
and
the
chatbot
kind
of
technology.
Right.
So,
as
part
of
this
pilot,
we
will
be
introducing
those
types
of
skills
so
that
you
can
converse
with
your
Amazon,
LX
or
Google
home
in
q1
on
some
of
the
topics.
So
we're
introducing
that
as
well.
H
You
know
user
interface
moving
forward
because
you
will
be
able
to
converse
with
your
car
your
device
at
home,
your
a
smartphone
in
a
way
that
just
allows
you
to
have
a
conversation
with
a
virtual
assistant
and
away
you
go
frictionless
and
you'll
be
able
to
ask
a
variety
of
topics
with
a
and
and
have
a
certain
level
of
certainty
that
the
answers
that
come
back
are
accurate,
so
we're
testing
on
all
fronts.
It's
a
very
good
question
Council,
because
I
didn't
touch
on
that,
but
you're
absolutely
right.
D
Then
what
is
the
potential
for
third
parties
to
build
on
top
of
the
functionality
that
we're
creating
I?
Think
one
of
the
successes
over
the
past
year,
or
so
has
been
some
of
the
api's
that
have
opened
up
our
3-1-1
system?
Is
there
the
potential
moving
forward
that
third
parties
can
build
on
top
of
the
good
work
that
you're
doing.
H
H
D
You
for
that,
in
terms
of
a
name
for
the
pilot
bots
on
waste
diversion
I
think
Moffat
would
be
an
excellent
name.
Hey
Moffat.
Is
that
report
received?
Thank
you
very
much.
Moving
on
then
to
the
the
budget.
I
know
we
have
one
delegate
signed
up
to
speak.
Are
there
any
others
to
the
budget
item?
No,
in
that
case,
we'll
move
ahead
with
the
I
presume,
a
presentation
on
the
budget.
F
Thank
You,
chair
and
committee
members
for
allowing
us
to
present
the
draft
budget.
2020
information
technology
services
provides
technology
services
and
solutions
to
the
City
of
Ottawa
to
enable
service
excellence.
We
are
a
reliable
partner
in
innovative
change
agent
and
trustworthy
custodian,
we're
a
partner
because
we
engage
and
align
our
efforts
to
the
priorities
of
the
city's
departments
and
services
by
providing
them
modern,
secure
and
stable
technology
solutions
to
make
it
possible
for
the
city
staff
to
deliver
world-class
services
to
our
community.
F
We
aim
to
be
change
agent,
because
innovation
is
at
the
heart
of
what
we
do.
We
have
an
eye
to
the
future
to
ensure
that
today's
investments
in
technology
yield
results
for
many
years
to
come.
And
last
but
not
least,
we
are
trustworthy
custodians
of
the
city's
computing
and
information
environment
every
day
we
are
facing
ever-evolving
technology,
risks
and
threats,
and
our
job
is
to
lead
the
way
by
ensuring
the
city,
our
assets
and
our
information
are
secured.
F
A
smart
city
is,
first
and
foremost
a
safe
city,
we're
here
today
to
propose
to
you
our
2020
operating
capital
budgets,
which
I'm
confident
will
position
IT
s
and
our
partners
to
achieve
meaningful
results
in
line
with
the
term
of
council
priorities
that
were
presented
to
you
today
from
an
operating
budget.
Summary
I,
TS
based
budget
operation
of
the
base
budget
of
sixty
seven
point,
one.
Seven,
nine
million
represents
a
five
point:
three
nine
million
augmentation
in
2020
and
to
account
for
the
following.
F
There
was
an
investment
of
4.1
million
in
Microsoft
365
licenses
that
are
going
to
address
the
following:
it's
going
to
provide
a
modern
workforce
that
which
today
relies
on
tool
sets
that
are
available
anytime
on
any
device
to
support
mobile
service
solutions
for
frontline
and
office
workers.
The
platform
also
enhances
the
city's
security
capabilities
concerning
data
protection,
advanced
threat,
protection,
multi-factor
authentication,
as
well
as
mobile
device
management.
F
The
capital
budget
summary
we've
taken
a
strategic
and
pragmatic
approach
to
the
I
TS
renewal
capital,
having
structured
and
funded
a
budget
envelope
to
address
multiple
corporate
objectives
in
order
to
maximize
the
value
of
vestments.
Some
of
these
are
some
of
the
followings
from
an
application,
lifecycle
and
simplification.
F
Secondly,
it's
going
to
improve
security,
accessibility
and
service
management;
thirdly,
enable
digital
ready
systems
of
engagement
and
finally,
move
to
SAS
based
platforms,
solutions
to
support
our
ongoing
innovations
as
well
software
modernization
initiatives
include
the
replacement
of
service,
bim's
grants,
management
map
and
drupal,
as
well
as
part
of
our
capital.
Spending
plan
for
2020
is
we're
looking
for
investments
in
our
infrastructure,
lifecycle
and
modernization.
F
We're
looking
at
renewal
and
modernization
of
hardware
to
address
corporate
risk
of
aging
infrastructure,
as
well
as
to
enhance
the
city's
security
footprint.
We're
also
going
to
be
looking
at
core
foundational
components
to
implement
digital
technology,
support
transformational
and
stand
up
integration
capabilities
such
as
business
intelligence
and
analytics
Internet
of
Things,
a
hybrid
IT
security
and
automation.
F
H
In
turn,
these
these
foundational
investments
that
that
Sandra
was
talking
about,
will
also
deliver
the
new
digital
capabilities
required
to
drive
service
excellence
through
innovation
is
really
maximizing.
The
value
of
those
investments
in
the
IITs
renewal
budget
and
I
want
to
talk
to
you
about
a
few
key
things
that
we're
moving
forward
on
digital
leveraging.
H
Those
investments
first
is
improving
that
digital
service
to
citizens,
as
you
may
know,
we're
moving
by
law
to
a
customer
relationship
management
platform,
leveraging
new
client
facing
functionality,
including
notifications,
automation
and
other
core
functions
that
that
the
public
will
be
able
to
benefit
from
we're.
Also
further
digitizing
permits
and
licensing
pieces
to
complete
that
work,
including
parking
permits.
We're
going
to
launch
next
generation,
pilots
that
we
talked
about
in
part,
conversational,
artificial
intelligence
and
also
augmented
reality,
which
is
like
I'm
quite
confident.
H
We're
also
moving
forward
with
implanting
implementing
a
digital
citizen
hub
to
enable
and
improve
you,
unified
client
experience
in
some
of
the
key
components
of
that
digital
hub
would
include
stronger
authentication,
sort
of
improved
security,
but
also
great
integration
with
our
source
systems
and
channels,
including
chatbots,
the
the
full
suite,
if
you
will,
of
our
portfolio
of
systems
of
engagement,
we're
also
moving
for
with
a
comprehensive
resident
notification
capability
so
that
we
are
better
able
to
notify
people.
Whether
by
push
notifications,
you
talk
about
Emergency
Management.
H
How
do
we
reach
people
in
context
on
topics
that
they're
concerned
about
that?
They
want
to
hear
from
us
in
a
way
that's
much
more
frictionless,
but
also
much
more
in
context
when
they
need
that
information
and
we're
looking
at
adding
additional
functionality
for
the
my
service
account
as
well,
including
preferences
or
things
related
to
volunteer
management
or
emergency
management
as
well,
and
we're
going
to
continue
to
drive
the
rollout
of
an
enterprise
data
analytics
solution.
H
So
this
is
going
to
be
critical
for
us
to
continue
our
efforts
around
data-driven
decision-making
to
deliver
better
citizen
centric
services
moving
forward,
so
we're
continuing
to
roll
that
out,
so
that
we
have
give
our
operations
and
our
frontline
staff
and
service
delivery,
better
information,
more
real-time
information
and
better
insight
on
the
service
delivery
to
citizens.
Thank
you.
F
This
slide
shows
the
capital
funding
sources
and,
as
they're
100%
from
the
capital
reserves
and,
finally,
just
to
kind
of
highlight
some
of
the
operating
items
that
we
were
looking
for
in
2020,
the
increase,
as
I
mentioned,
the
Microsoft
Office
365
licensing
cost,
as
well
as
insurance,
reliability
of
services,
applications
and
infrastructure,
and
then
the
adjustment
for
cost
of
living
and
then
from
a
capital
highlights.
As
Mark
and
I
highlighted.
F
You
know,
we
want
to
have
improved
digital
services
to
the
citizen,
want
to
implement
a
digital
citizen
hub,
continue,
rolling
out
an
enterprise
data,
analytics
solution,
modernizing
a
lot
of
our
legacy
applications
and
then
investments
in
technology
information
from
a
security
perspective,
and
that
ends
our
presentation.
Thank
you.
D
C
That
the
itsc
Committee
recommends
that
council
sitting
is
a
whole
committee
of
a
whole
approved
the
itsc
portion
of
the
2020
draft
operating
capital
budgets
as
follows:
number
one:
the
information
technology
services
budget
as
follows:
a
information
technology
services
operating
resource
requirement;
pages
three
to
four
of
the
itsc
budget
book
and
B
itsc
capital
budget,
page
5
of
the
itsc
budget
book.
Individual
projects
listed
on
page
11.
D
I
I
I
One
issue
that
continues
to
be
a
concern
from
my
perspective-
and
this
is
something
I
think
I
mentioned
last
year-
was
about
data
quality,
so
it's
great
to
have
datasets
out
there,
but
if
they're
not
actually
representative
of
what
the
reality
is,
that's
a
that's
a
challenge.
So
I
guess
my
request
for
this
committee
is
number
one.
Can
we
look
at
again
increasing
staffing
in
this
area
in
the
in
the
coming
year?
I
You
know
not
by
necessarily
increasing
the
budget
by
but
more
reallocating
focus
from
other
issues,
potentially
obvious
I
don't
have
the
details
in
the
budget,
but
maybe
we
can
shift
things
around
so
to
again
focus
on
the
quality
and
I
think
you
know,
IT
doesn't
own
the
data
or
service
innovation
doesn't
necessary
own
the
data,
but
they
own
the
program,
so
I
think
it's
up
to
IT
then
to
lead
that
discussion
with
the
various
departments
about
what
does
it
mean
to
publish
data?
How
do
you
be
responsive
to
client
needs?
I
How
do
you
make
sure
that
things
get
updated
that
kind
of
stuff?
So
you
know
leading
that
discussion
with
the
various
departments
as
well
I'd
like
to
hear
more
discussion
about
what
is
going
on.
So
in
terms
of
you
know,
public
blogging
or
Twitter
feeds,
or
this
kind
of
thing
you
know
this
is
what
working
on.
So
you
know
the
great
update
that
we
heard
from
mr.
Ducote
right
this
morning,
so
you
know
how
do
we
get
more
of
that
discussion
going
to
the
community?
I
Not
just
wait
for
the
next
ite,
a
subcommittee
meeting
as
well
related
to
that
you
know
it's
great,
that
we
have
a
pilot
project
coming
up
for
the
chat
bot,
but
you
know
developing
an
AI.
You
know
this
is
something
that
takes
a
lot
of
work
and
you
need
to
have
those
discussions
with
the
community
well
before
you
actually
have
technology
ready
to
use.
So
I
was
talking
to
representative
from
the
US
Department
of
Transportation
related
to
work
zones
and
there
they
didn't
come
up
with
an
API
in
a
program.
They
said.
I
Okay,
we
need
a
way
that
you
know
smart
cards
and
whatever
can
understand
where
you
know,
staff
are
working
on
the
highways.
So
the
you
know
we
can
appropriately
communicate
that
to
a
smart
car
and
so
your
community.
What
would
you
like
was
how
they
started
that
conversation,
which
is
a
very
different
way
than
okay?
We
develop
a
whole
bunch
of
stuff,
and
here
it
is,
and
then
the
community
lot
doesn't
work
for
us.
I
So
it's
it's
a
very
different
way
of
doing
things
and
I
would
hope
that
we
continue
to
move
in
that
direction
in
2020
and
last
thing
which
not
relates
open
data
but
last
IT
subcommittee
meeting
we
heard
a
lot
about
Wi-Fi,
but
I
didn't
hear
anything
about
that
in
the
budget.
So
I'm
just
curious
about
that
angle
as
well.
Thank
you.
I.
D
Think
you
are
there
any
questions
of
the
delegation.
I
want
to
give
staff
a
chance
just
to
speak
to
some
of
mr.
Darwin's
points,
no
miss
Turner.
Do
you
have
any
response
to
mr.
Darwin
with
respect
to
keeping
those
lines
of
communication
open
with
our
developer
community
in
Ottawa
and
and
ensuring
data
quality,
particularly
as
well.
B
Thank
You
chair,
and
thank
you
for
the
comments,
so
certainly
we
endeavor
to
keep
those
lines
of
communication
open
with
our
community
and
I.
Think.
The
approach
that
mr.
Dakota
has
taken
to
date
around
co-creation
is
is
interesting
if
we
need
to
go
further,
certainly
I.
Thank
you
for
those
comments
with
respect
to
open
data.
B
D
C
H
Thank
You
sheriff
for
the
question
so
council.
What
we've
done
is
we've
at
this
point,
engaged
with
KPMG
on
a
connectivity
study
in
part,
we're
also
in
in
parallel
working
through
the
the
the
balance
of
our
facilities
on
public
Wi-Fi,
to
look
at
what
the
art
of
the
possible
might
be
to
Wi-Fi,
enable
the
balance
of
our
of
our
facilities
and
we'll
be
coming
back
to
IT
subcommittee
in
q1
with
that
with
that
assessment.
H
So,
in
terms
of
funding
at
this
point,
we're
taking
a
so
nothing
in
specific
for
in
this
budget
around
connectivity
other
than
the
that
maintaining
the
existing
facilities
that
we
do
have
because
there's
some
some
ongoing
costs
around.
Maintaining
the
connectivity
in
these
but
we're
taking
a
very
prudent
a
posture
around
connectivity,
there's
a
lot
of
decisions
that
are
going
to
happen
at
the
federal
level
around
things
like
passive
assets
that
where
we
need
to
understand
where
the
government
might
might
move
forward
with
that.
H
Given
that
at
our
level
of
government,
we
don't
have
a
lot
of
levers
when
it
comes
to
connectivity.
Those
are
very,
very
critical
decisions
to
be
made
so,
but
in
parallel
to
that,
we
are
looking
with
KPMG
on
the
potential
the
potential
options
we
might
have
to
alleviate
those
those
potential
funding
requirements
going
forward.
So
I
think
to
answer
your
questions.
We
are
looking
at
many
different
things
in
parallel
with
the
understanding
that
the
regulatory
environment
may
change
as
well,
and
we
want
to
take
a
pertinent
approach
to
that.
H
D
G
Thank
You
mr.
chair
I
have
a
small
inquiry
and
that's
had
to
do
with
our
PST
data
files
that
we've
been
having
some
difficulty
and
challenges.
So
I
would
like
to
ask
staff
if,
during
implementation
of
our
new
software,
upgrade
like
the
city
has
been
doing
with
office,
365
is
the
time
for
referring
our
files
like
PST
data
files
that
are
not
compatible
with
this
365
system
factored
into
this
process.
G
The
reason
why
I'm
asking
that
we're
always
happy
to
move
forward
with
bigger
and
better,
but
as
well
as
benefit
to
the
new
system
that
come
with
the
upgrades,
but
the
growing
pains
and
lack
of
ability
reform
our
job
efficiently
is
greatly
affecting
our
city
staff,
because
365
can't
reach
the
data
files
that
are
PST
folders.
Finding
pass
information
for
our
meetings,
resident
and
staff
are
impossible,
lar
alone
and
and
fit
by
request.
Therefore,
I
would
like
to
know
before
another
changes
like
this
is
being
done.
G
How
can
we
ensure
that
it's
not
the
city
employee
responsible
to
migrate
their
data,
this
wasted
much
of
our
times
and
cannot
be
afforded?
Secondly,
I
would
like
to
know
what
issues
the
office
365
team
is
experiencing
with
this
migration
and
if
there
is
anything
to
be
done
to
prevent
more
staff
time
that
extended
time
consumption
or
can
staff
help,
those
aren't
fully
immigrated
to
the
cloud
what
their
PST
files.
So
it's
very
complicated
inquiry,
but
it's
been
really
difficult,
specifically
with
our
old
data
that
we
have.
G
D
You
councillor
de
Bru's
I
know
you'll
provide
a
copy
of
that
to
the
to
the
clerk.
Is
there
any
other
business
seeing
none?
Thank
you
very
much.
The
staff
I
know
budget
is
a
stressful
and
busy
time.
I
appreciate
the
work
that
you've
done
since
putting
together
the
last
one.
Are
we
adjourned?
Thank
you
very
much
to
penny.