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From YouTube: Transit Commission - March 20, 2019
Description
Transit Commission meeting – March 20, 2019 - Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
B
B
B
It's
already
on
this
okay,
great
okay.
Good
morning,
everybody
I
have
the
distinct
pleasure
to
begin
the
trends
of
Commission
meeting
today
by
awarding
special
constable
Sarah
Kennedy,
with
the
award
for
heroism.
Hopefully
Sarah's,
who
won
this
award
is
presented
to
employees
who
take
decisive
actions
to
assist
others
under
extraordinary
circumstances.
B
Actor
who
act
of
heroism
was
well
driving
to
work
at
5:30
a.m.
in
the
morning
of
August
16
2018
Sarah.
Can
it
be
a
special
constable,
would
also
transport
or
judge
smoke
coming
from
the
home
and
start
to
investigate,
suspecting
the
fire.
She
took
action
by
making
sure
every
to
wake
up
all
the
occupants
of
the
home
and
the
home
happened
to
belong
to
another
OC
Transpo
and
payee
Alan
Wong,
an
electric
grill
operator,
was
Alan
with
us
today,
maybe
he's
riding
the
rails.
B
I
saw
a
lot
of
trains
this
morning,
Sarah
called
9-1-1
and
assisted
in
evacuating
members
of
the
wholesale
Ottawa
fire
arrived
and
Pratt
leaves
to
use
to
fire
only
once
the
family
had
been
evacuated.
That
Alan
realized
that
both
he
and
Sarah
were
employees
of
OC
Transpo.
The
act
of
heroism
prevents
a
potentially
tragic
situation,
had
Sarah
not
acted
by
intervening
at
a
stranger's
home
I'd
like
to
share
with
you
some
of
the
words
used
to
describe
Sarah's
actions
in
a
nomination
for
this
award
Alan
wrong
note
of
Sarah's
actions.
B
I
would
like
to
commend
Sarah
for
actions,
be
an
extremely
competent,
compassionate,
professional
and
generous,
there's
no
moan
what
the.oh
committed
if
she
had
not
been
there,
but
everything
turned
out.
Okay
and
so
on.
Behalf
of
my
family,
Alan
would
like
to
thank
Sara
profusely
I'm,
also
happy
that
Sara
can
be
here
today
with
her
family
and
I'd
like
to
invite
special
constable
Sarah
Kennedy,
to
join
me
at
the
podium
and
as
chair
of
transit.
It's
my
honor
to
recognize
you
today.
B
Will
now
proceed
with
the
regular
meeting?
Are
there
any
declarations
of
interests
by
commissioners?
No,
okay,
confirmation
in
the
minutes
minutes
number
two
yeah.
Okay,
thank
you
I
dare
say
the
date
Wednesday
February,
20th
so
complained.
You
have
that
now:
communications
response
to
inquiry
TTC
to
19.
As
noted
for
those
who
were
present
the
last
meeting,
there
were
two
other
inquiries,
one
related
to
the
feasibility
of
expanding
the
family
past
and
the
other
was
about
a
serial
and
mission
bus
pilot
project
staff
of
advisors.
B
Additional
time
will
be
needed
to
respond
to
these,
so
we
will
receive
an
answer
on
these.
Two
inquiries
in
the
coming
months
so
have
been
already
addressed.
The
first
item:
let's
go
item
number
two,
so
we're
going
through
the
consent
agenda
item
number
two
right:
the
rail
or
train
Confederation
line,
operational
readiness,
the
general
manager,
John
Mahoney,
will
be
providing
presentation.
So
we're
going
to
hold
that
item
item
number
three
is
the
fare
strategies
to
increase
transit,
ridership
consistent
with
the
city's
transportation
master
plan?
We
have
a
speaker
so
Raheja,
Bob
and
item
number
four.
B
Is
the
Ottawa
seniors
Transportation
Committee
proposal
for
PICU
ride?
3B,
we're
also
going
to
hold
that
item
for
the
same
reason
that
their
speakers
and
we're
going
to
give
staff
an
opportunity
to
comment
on
up
one
and
finally
item
number:
five:
is
the
service
scheduling,
regular
provision
of
the
accountability
performance
reports?
The
Transit
Commission
will
be
holding
this
item
as
I'd
like
to
allow
and
also
transport
staff
and
legal
services
the
opportunity
to
comment
so
back
to
the
first
item.
Mr.
Marconi,
are
you
ready
with
your
presentation.
C
Thank
you.
Yes,
I
am
mr.
chair
good
morning,
chair
and
members
of
the
Transit
Commission,
with
the
launching
of
the
LRT
as
I've
said
many
times.
Those
who
transfer
would
be
going
through
the
most
significant
transformation
in
history
of
the
organization.
Every
single
element
of
the
operation
changes
with
this
launch.
C
We
have
talked
on
many
occasions
about
the
what
of
the
LRT
and
the
when
we
will
launch
today
is
about
the
how
today,
I
would
like
to
talk
about
the
single
most
important
thing:
our
customers.
As
you
know,
our
customers
have
endured
five
years
of
changes,
interruptions,
challenges
detours
and
so
forth.
When
it
comes
to
the
launching
of
the
LRT,
our
customers,
through
many
focus
groups
and
discussions,
have
told
us
two
things
that
are
important
to
them:
number
one.
How
will
this
change
impact
my
commute?
C
C
C
So
let's
look
back
on
the
five
years
of
the
changes.
They've
been
through
fair
structure,
changes,
types
of
routes
have
changed:
elimination
of
express
routes,
changes
in
logos,
signage
websites,
wayfinding
incremental
rollout
of
bus
changes,
I
could
go
on
and
on
that
was
all
designed
and
planned
as
part
of
the
incremental
rollout
and
now
we're
here
for
the
final
step
of
our
campaign.
C
We
are
ready
for
rail
we're
going
to
share
with
you
today
how
we
plan
to
take
care
of
the
customers
every
step
of
the
way
we
will
outline
what
many
of
you
have
been
asking.
What
will
change
for
them?
When
will
it
change
for
them
and
how
we
plan
to
be
there
with
them
every
step
of
the
way
their
journey
and
I
can
guarantee
you
that,
once
their
routines
re-established
with
this
amazing
system,
there
will
be
satisfied.
Customers,
our
vision,
is
to
take
care
of
our
customers
throughout
this
change.
C
This
team
has
done
a
phenomenal
job
and
I
want
to
thank
them
for
their
work.
I
also
want
to
thank
all
our
OSI
transfer.
Team
are
out
there
every
single
day,
working
through
this
immense
of
chain
and
massive
change.
The
first
BRT
to
LRT
conversion
in
the
world
never
been
done
before
no
playbook
to
follow
so
five
years
of
changes
well
thought
out
great
strategy.
Our
team
today,
after
my
opening
comments
and
a
few
introductory
slides,
will
take
you
through
a
very
detailed
and
yes
lengthy
presentation,
and
we
will
answer
your
questions.
C
Mr.
chair
members,
a
commission,
the
opening
of
VO
train
line,
one
will
mark
a
historic,
positive
transformation
in
the
way
transit
service
is
delivered
in
Ottawa.
The
shift
goes
from
primarily
a
bus
service
to
a
multimodal
operation
with
bus
diesel,
rail,
electric,
rail
and
pair
of
transport
services
all
being
integrated
into
a
multimodal
operation.
So
in
support
of
this
goal
in
this
massive
change
we
completed
many
years
ago
with
our
customers,
a
journey
mapping
project
to
help
put
all
of
the
interests
of
the
customers
at
the
heart
of
all
our
decisions.
C
So
every
single
decision
we
made
the
customer
was
embedded
in
that
process
and
the
result
of
that
customer
journey
mapping
highlighted
what
customers
needed
to
know
so
that
they
are
informed,
educated,
prepared
and
excited
for
their
journey
on
the
system.
So
using
the
results
from
all
that
work
with
our
customers
and
the
focus
groups,
themes
were
drawn
out
and
the
customer
journey
project
we
identified
their
top
10
priorities
and
their
topics,
and
here
they
are.
This
is
what
the
customers
told
us.
They
needed
to
be
ready
for
rail.
C
They
want
to
know
how
the
bus
routes
and
the
stations
are
connected.
They
want
to
know
all
the
connection
modes
and
how
they
get
to
the
service.
They
want
to
understand
the
transfer
zones,
the
fare
paid
zones.
They
want
to
know
the
frequency
of
service,
the
travel
planner,
how
the
ticket
machines
and
the
fare
gates
work.
They
want
to
know
how
the
trains
are
configured,
the
capacity,
the
door,
the
boarding
process
and
so
forth,
and
they
wanted
to
know
the
accessibility
features
and
the
safety
and
security
features
and
I
see.
C
We
looked
at
all
of
these
jurisdictions
and
looked
at
best
practices
not
only
for
how
they
were
doing
it,
but
we
also
asked
them
if
they
had
to
do
it
over
again,
because
some
of
these
have
been
running
operations
multimodal
operations
for
decades
in
some
50
60
years,
and
if
they
had
to
do
it
over
again,
what
would
they
do
differently?
So
we
learned
immensely
from
them
and
I
have
to
emphasize
this.
This
isn't
the
first
rail
system
in
the
world
to
be
opened
up,
so
we're
not
reinventing
the
wheel.
C
We
took
best
practices,
we
took
the
fundamentals
and
we
said
how
do
we
make
it
even
better
and
great
input
from
these
folks
and
I
just
wanted
you
to
be
aware
that
we
applied
this
lens
to
to
every
element
that
you're
going
to
hear
about
today,
so
I'm
going
to
turn
it
over
to
mr.
Scrimgeour
and
we're
going
to
go
through
a
couple
of
presenters
today
and
then
I'll
conclude
and
then
we'll
open
up
for
questions.
Thank
You
mr.
chair
thanks.
E
The
line
will
be
it's
it's
an
integral
part
of
the
complete
OSI
transport
network.
It
doesn't
stand
on
its
own.
It
connects
13
stations
from
Tony's
pasture
to
Blair
in
this
phase,
and
there
are
so
many
ways
the
customers
can
get
to
the
train
stations.
10
of
the
13
stations
have
best
connections
their
line
to
the
trillion
line.
The
train
service
that's
been
in
place
for
many
years
now
connects
at
Bayview
station.
E
For
those
people
who
are
connecting
by
bus,
we'll
talk
a
little
more
a
little
here
in
a
little
bit
more
later,
there's
more
than
a
hundred
bus
routes
from
every
neighborhood
of
the
city
that
connect
directly
to
line
one
there's
11
rapid
bus
routes,
36
connection
groups
that
come
straight
from
people's
neighborhoods.
There
will
bring
people
from
Park
and
Ride
lots
or
from
the
neighborhood
straight
to
a
station
on
line
one
there's
48
local
bus
routes
that
connect
usually
all
day
long
all
week,
long
from
neighborhoods
all
across
the
city,
directly
to
a
train
line.
E
One,
the
16,
Park
and
Ride
lots
all
have
a
direct
connection
to
the
terminals
of
line
1
and
every
residential
area,
as
I
said,
has
a
direct
connection.
The
bus
routes
that
are
now
numbered
between
5
and
99,
the
connection
routes
which
are
numbered
in
the
200s
all
connect
to
line
one,
and
for
the
first
time
we
will
be
marking
the
destinations
of
every
bus
at
the
bus
stops.
E
So
every
case
it
will
say
not
just
the
line
number
the
route
number,
but
also
the
destination
and
in
almost
every
case,
the
destination
of
an
inbound
bus
is
our
station
or
no
train
line.
One.
This
map
shows
what
the
city's
rapid
transit
network
will
look
like
after
a
train
line.
One
opens
you
can
see
line
one
in
red.
E
You
can
see
line
two
in
green,
but
you
need
to
remember
that
the
rapid
bus
routes
that
are
shown
in
in
blue
that
extend
our
service
to
the
rest,
to
the
east
and
to
the
south,
integrate
completely
with
the
old
train
lines
to
provide
an
excellent
rapid
transit
service
for
everyone
in
Ottawa,
starting
in
the
beginning
of
2017.
We
we've
begun
moving
and
we've
most
routes
have
changed
to
a
new
number
or
a
new
identity.
E
People
will
be
able
to
see
a
station
entrance
and
know
unambiguously
what
that
station
entrance
is
from
a
long
way
away,
as
they
see
the
illuminated
red
o
or
the
backlit.
Oh,
that's
on
the
back
of
the
lantern
that
you
see
in
the
middle
there
and
that
a
theme,
the
red
o,
carries
over
many
elements,
individual
signs
in
the
station-
and
you
see
there
on
the
left.
They
have
the
segment
of
the
red
o
on
the
new
ticket
machines.
E
So,
as
customers
come
into
the
station,
they
once
we've
gotten
to
the
station
by
showing
them
the
way
with
the
red
o
they
come
into
the
station.
We
start
to
give
them
information
about
how
they
find
where
to
go
within
the
station.
The
most
important
decision
that
people
will
make
is:
am
I
going
east
or
am
I
going
west,
and
that's
what
the
signs
at
the
top
will
show.
E
It's
that
simple
binary
decision
that
people
need
to
make
when
they
come
in
the
entrance
to
the
station
and
after
they've
done
it
a
few
times
it
will
become
routine
and
they
won't
need
to
think
about
it
at
all.
The
sign
at
the
bottom
is
the
digital
sign
that
will
show
the
arrival
time
of
the
next
two
trains
in
the
direction
that
a
customer
is
traveling.
E
The
stations
are
are
quite
impressive,
quite
remarkable,
though
they're
going
to
be
the
newest
rapid
transit
systems
in
the
world
on
the
day,
they
open,
of
course,
and
they
are
comparable
in
many
many
ways
to
the
best
that
we've
seen
anywhere
in
the
world.
The
train
platforms
are
very
long.
100
metres
long
lots
of
room
to
board
even
at
busy
times,
there's
bicycle
this
channels.
Besides,
it's
a
small
detail,
but
it's
a
small
little
channel
beside
the
steps
on
every
stairwell
so
that
people
can
walk
and
bicycle
up
and
down.
E
People
who
aren't
using
bicycles
won't
even
notice
it's
there,
but
it
removes
a
barrier
for
people
who
are
walking
with
a
bicycle.
As
people
leave
the
station,
we
will
have
a
map
at
the
exit
of
every
station.
That
shows
them
the
most
important
destinations
that
are
within
a
few
minutes
walk,
so
they
know,
do
I,
turn
left
or
turn
right
as
they
go
out
the
front
door
of
the
station.
Every
station
has
elevators.
Most
of
the
stations
have
escalators
to
help
people
move
from
street
level
to
platform
level.
E
There's
many
so
many
ways
they
can
get
there.
Every
station
is
well
connected
to
the
pedestrian
and
cycling
facilities
that
exist
within
the
stations
for
people
leaving.
The
stations
will
have
signage
to
direct
people
which
way
to
turn
to
go
left
to
go
right
to
go
and
gone.
Stereo.
South
stations
have
bicycle
parking
and,
as
I
mentioned
earlier,
those
those
channels
beside
the
stairs.
So
people
can
walk
up
and
down
the
stairs
with
their
bicycle
easily,
when
people
are
walking
with
the
bicycle.
E
There's
going
to
be
a
green
area
marked
on
the
platform
for
people
to
wait
for
that
train
to
come,
and
then
there's
information
for
them
that
they
should
board
through
the
first
car
first
door
of
the
first
car
of
the
Train
and
use
the
cooperative
seating
area.
They
have
to
stand
there
with
their
bicycle
and,
of
course,
for
cyclists.
E
The
rack
and
roll
program
and
buses
continues
to
be
available
during
the
warmer
months
from
April
to
October,
and
people
will
easily
be
able
to
transfer
with
their
bicycles
from
bus,
to
train
or
train
to
bus,
to
come
back
to
the
customers
who
are
connecting
by
bus.
We've
recognized
all
along-
and
this
is
a
major
part
of
the
the
customer
journey.
Mapping
and
the
ready
for
rail
program
is
that
most
customers
travel
changes
in
some
way
with
the
opening
of
line.
E
E
The
busiest
light
rail
line
in
North
America
and
comparable
to
the
busiest
light
rail
systems
in
North
America,
our
13
kilometer
line,
will
carry
almost
as
many
people
as
a
hundred
and
thirty
kilometres
of
line
in
Los
Angeles
they'll
carry
almost
as
many
people
as
the
entire
light
rail
system
in
Boston
about
two
thirds
the
number
of
the
entire
light
rail
line
system
in
Calgary.
This
will
be
a
very
busy
rapid
transit
line
from
the
very
first
morning
that
it
opens.
E
Customers
from
the
east
will
transfer
a
Blair
station.
A
station
has
been
designed
specifically
for
that
purpose:
customers
who
are
travelling
from
places
like
Alta
Vista,
Greenburg
M.
You
can
transfer
at
Celeron
station
an
existing
busy
station,
that's
been
adapted
for
trains
or
herdmen
station.
A
station
has
been
completely
renovated
as
a
major
transfer
station
and
people
from
Stateville
Canal
bar
Haven,
and
much
of
Nepean
will
transfer
at
Tanya's
Pasteur
station
a
station.
That's
also
built
and
designed
specifically
for
the
large
transfer
volumes.
E
That
would
be
a
very,
very
busy
station,
but
it's
a
station
that
will
be
busy
only
until
such
two
extensions
occur
within
a
few
years.
So
it's
built
to
be
adaptable
for
the
future
and,
as
I
mentioned
earlier,
all
trains
line
one
and
two
connect
with
a
very
easy
connection.
Just
up
a
few
stairs
at
baby
station
at
three
of
the
stations,
Blair
Oatman
and
Tony's
pasture,
the
bus
loops
and
the
train
platforms
are
integrated
into
a
single
fare
paid
zone.
E
Another
one
of
the
best
practices
for
mother
that
we've
adopted
from
other
transit
agency
serves
people
change
from
bus
to
train
in
the
morning
train
to
bus
in
the
afternoon.
They
don't
need
to
queue
up.
They
don't
need
to
go
through
a
fare
barrier.
They
don't
need
to
tap
a
card
as
they
get
on
the
bus.
They
don't
need
a
proof
of
payment
on
board
the
train.
It's
as
easy.
E
As
we
can
make
it
inside
these
big
stations,
they
arrive,
the
bus
stops
for
people
arriving
by
bus,
mostly
in
the
morning,
are
very
close
to
the
stairs
that
go
down
to
platform
level
or
up
to
platform
level.
In
the
case
of
hurt
men
Bret,
the
departure
stops
are
more
spread
out
and
with
a
group,
so
at
Tony's
pasture,
for
instance,
if
you're
going
Southwest
to
bar
Haven
you'd
go
one
way
if
you're
in
Western,
Canada
or
Statesville
you'd
go
another
way
and
then
the
best
routes
are
spread
out
along
those
long
platforms.
E
So
there's
no
more
of
the
experience
that
people
have
today
at
somewhere,
like
Metcalfe,
where
everyone
waits
in
one
spot.
It
has
to
look
to
see
when
their
bus
is
coming.
They're
spread
out.
Their
designated
spots
are
serving
multiple
routes
at
each
stop,
but
there's
room
to
stand
there
safe
and
comfortable
places
to
wait
and
there
the
electronic
information
showing
the
schedule
times
of
the
next
trips
to
come
to
that
stop.
E
I
mentioned
earlier.
Transferring
and
the
concept
of
the
fare
paid
zone
every
station
has
a
fare
paid
zone
from
the
moment
you
go
through
a
fare
gate
you're
in
a
fare
paid
zone.
You
can
board
the
train
as
you
wish.
You
don't
need
to
queue
up,
there's
no
one
to
see
as
you
get
on
the
train.
There's
no
one
passing
through
the
Train
checking
the
fares
when
you're
in
you're
in
I
mentioned
earlier.
How
easy
it
is
to
transfer
a
blademan
and
time
you
store
big
stations.
It
still
takes
time
to
walk
to
your
bus.
E
Stop,
but
there's
no
need
for
another
fare
transaction
in
the
afternoon
or
on
any
outbound
trip.
When
the
buses
pull
up
to
the
platform,
all
the
doors
will
open
and
people
can
board
through
all
the
doors
which
means
on
a
particular
bus,
three
doors
open
that
bus
will
be
able
to
fill
with
its
full
load
of
60
70
people
in
less
than
a
minute
for
a
double-decker
bus.
E
Also
Bayview
Station,
it's
hard
to
show
it
in
pictures,
it's
hard
to
describe
it
in
words,
it's
so
integrated
when,
when
we
all
get
to
see
the
station,
it's
arrived
on,
one
train
up
or
down
a
set
of
stairs
or
an
escalator,
and
the
other
train
will
be
right.
There
waiting
here's
a
picture
of
conceptually
how
fare
paid
zone
is
laid
out
at
Hartman
station.
The
blue
line
shows
the
edge
of
the
station.
Most
of
that
is
spent.
Some
of
that
has
other
barriers.
People
who
get
off
buses
can
walk
directly
to
the
train
platforms.
E
People
get
off,
trains
can
walk
directly
to
the
bus
platforms.
People
are
getting
off.
One
bus
route
can
change
to
another
bustard.
They
don't
need
to
walk
through
any
fare
barrier
they're
inside
the
zone,
but
people
who
are
coming
in
from
the
outside
people
who
are
getting
dropped
off
at
the
passenger
pick
up
and
drop
off.
People
who
are
cycling
in
or
walking
in
from
nearby
go
through
the
fare
gates
that
are
shown
here
in
the
yell
area,
and
that
brings
them
into
the
red
zone
where
they
can
catch
any
train
or
any
bus.
E
Lyon
station
is
another
very
important
station.
That's
the
key
point
where
we'll
be
connecting
to
best
halo
services
to
get
to
know
and
the
station
and
the
streets
downtown
have
all
been
configured
to
make
Lyon
station
a
very
effective
transfer
point
for
people
who
are
transferring
to
go
to
gas.
You
know
or
people
who
are
coming
in
from
got.
You
know.
E
We
have
possibly
uniquely
in
the
word
the
world,
certainly
uniquely
in
in
Canada
we've
had
for
many
many
years.
Complete
fare
integration
between
the
STL
and
OC
Transpo.
People
who
start
their
trip
on
one
system
can
transfer
with
their
train
with
their
bus
transfer
Orbiter
their
Monthly
Pass
or
the
you
pass.
I
make
a
trip
on
the
other
transfer.
There's
no
second
fare
to
be
paid,
there's
no
queuing
up
and
going
through
another
barrier,
as
everyone
in
Toronto
who
travels
you
know
from
Mississauga
or
off
a
go-go
train
onto
the
TTC
would
be
familiar
with.
E
We've
had
that
arrangement
for
40
or
more
years,
and
that
continues
the
SL
multi
cards
can
be
tapped
at
the
fare
gates
and
they
work
perfectly.
Someone
who
gets
off
an
sto
bus
will
have
a
transfer
with
a
barcode
on
it.
They
scan
it
at
the
pair
gate
and
they
can
go
directly
into
the
air
train
station
and
the
same
in
the
reverse
direction.
People
will
show
tap
their
card,
show
that
the
ticket
or
transfer
to
the
operator
on
the
sto
bus
o.
E
Train
line
one
has
some
of
the
best
hours
of
service
of
any
rapid
transit
system
in
North
America.
The
first
trains
Monday
to
Friday
will
be
a
five
in
the
morning.
That's
early
Earth
in
the
service
starts
on
the
subway
in
Toronto.
That's
earlier
from
the
service
starts
in
the
Metro
in
Montreal,
and
that
allows
people
who
there's
a
lot
of
people
who
go
to
work
early.
They
have
service
for
them
as
soon
as
they're
going
late
at
night.
E
Our
last
trains
from
Monday
to
Thursday
will
be
at
one
o'clock
later
on
Fridays
at
two
o'clock,
which
the
two
o'clock
closure
is
also
later
than
most
rapid
transit
systems
in
North
America
Saturdays
will
open
a
little
later.
We
open
at
6:00
close
again
at
2:00
in
the
morning,
and
Sunday's
is
the
day
where
we've
got
shorter
hours,
opening
at
8:00
in
the
morning
closing
at
11:00
at
night,
which
gives
the
hours
of
service
to
our
contract
maintainer
to
keep
the
line
in
good
shape
and
to
do
any
important
maintenance
work.
E
They
have
to
do
in
those
longer
overnight
hours.
Trains
will
arrive
at
the
station
every
five
minutes
or
less
at
peak
times
very
frequently
through
the
middle
of
the
day
and
every
15
minutes
or
better
after
11
p.m.
Monday
to
Thursday
and
more
frequently
than
every
15
minutes
on
Fridays
and
Saturdays,
and
we
keep
the
frequent
service
going.
E
People
can
make
their
trip
and
move
sensation
to
station
or
leave
from
Rio
Street
after
they've
been
downtown
late,
just
as
we're
familiar
with
routes,
95
and
97.
Today,
for
a
few
weeks
now,
we've
had
the
ready
for
rail
travel
planner.
The
tenors
test
version
up
and
available
on
RC
transmitter.
Carm
and
customers
have
been
using
that
to
plan
out
their
trips
to
see
what
their
options
will
be
in
the
future.
The
travel
planner
is
a
great
piece
of
software,
because
it
doesn't
just
tell
you
here's
how
you
should
travel.
E
It
shows
you
what
the
choices
are.
You
might
not
take
the
first
option.
You
might
prefer
to
walk
a
little
further
to
have
a
more
frequent
trip
or
a
trip
that
comes
a
little
sooner.
You
might
prefer
to
go
a
little
further
so
that
your
walking
distance
as
you
make
a
connection
or
you
go
to
your
final
destination,
is,
is
more
appropriate
to
your
own
needs.
The
options
are
all
shown
now
when
you
will
use
this
at
the
top
of
the
page,
and
you
know
a
different.
E
E
We
showed
you
earlier
a
little
picture
of
the
ticket
machines.
The
ticket
machines
that
are
installed
at
OU
train
stations
are
the
most
advanced
technique:
machines
that
are
available
in
the
market,
the
head
of
what
anyone
else
in
North
America
has
installed
and
they
can
help
customers
to
complete
any
routine
fare
transaction
people
will
be
able
to
load
up
the
presto
card
with
a
Monthly
Pass
or
add
their
stored
value
to
the
Reapers.
They
can
buy
a
new
presto
card,
they
can
buy
a
single
ride,
fare
at
any
fare
type,
adult
senior
child.
E
They
can
buy
a
single
day
pass,
they
can
buy
a
multi-day
pass,
then
buy
a
family,
they
pass
on
weekends,
they
can
check
the
status
of
the
presto
card
and,
if
they've
got
any
questions
with
that,
they
can
push
a
button
and,
within
a
few
seconds,
be
connected
to
an
OC
Transpo
customer
service
representative
who
can
walk
them
through
the
transaction
and
help
them
to
see
how
the
how
the
machine
works
and
can
help
them
to.
If
there's
any
problem
can
resolve
that
problem
for
them.
E
Of
course,
customers
can
continue
to
visit
presto
credit
that
CA
to
do
any
transactions
with
the
presto
card.
They
can
continue
to
visit
the
city
client
service
centers.
As
of
last
year,
we
expanded
to
dozens
of
shoppers,
Drug
Mart
Loblaws
and
we're
Canadian
Superstore
locations
across
the
city
and
there's
still
the
four
OC
Transpo
customer
service
centers
for
people
who
need
a
little
deeper
help
or
need
a
little
more
information
or
help
with
their
fares
or
any
other
OC
transport
service.
E
In
the
span
of
a
year
and
a
half,
we
will
have
gone
from
I
recall
it
was
about
ten
locations
where
people
could
get
a
presto
card
top
topped
up
to
over
a
hundred
in
every
community
at
the
city
by
the
time
we're
done
so.
This
is
where
the
ticket
machines
look
like
gives
me
they're
simple,
to
use
they're
easy
follow
through
the
steps.
The
instructions
are
all
there
on
the
screen.
Everything
comes
up
in
the
language
of
the
customer's
choice.
Everything
is
there
clearly
on
the
screen.
E
If
people
need
audio
help,
they
can
get
it.
If
people
who
have
visibility
impairments
can
either
use
the
Braille
lettering
can
use
the
the
raised
lettering
they
can
plug
in
the
earphone
into
the
audio
jack
and
they
can
get
all
the
information
and
everything
is
set
at
a
height
that
can
be
used
by
someone
who's
in
a
wheelchair,
when
people
have
their
fare,
whether
it's
a
single
red
ticularly
just
bought
at
the
ticket
machine,
a
transfer
they've
got
when
they
boarded
a
bus
or
the
their
smart
card.
E
They
walk
to
the
entrance
of
the
station
and
the
fare
gates
will
be
right
there
for
them.
The
fare
gates,
there's
wide
banks
of
fare
gates
which
are
calibrated
to
the
volume
of
people
really
expecting
to
see
through
each
entrance.
Smaller
entrances
still
have
four
fare
gates.
The
big
entrances
you'll
be
amazed
at
how
big
the
entrances
are
into
Parliament
and
and
lion
stations.
When
you
get
the
chance
to
be
there,
here's
a
view
of
salmon
on
station.
E
You
can
see
on
the
left
and
on
the
right.
The
fare
gates
are
wider.
Those
are
the
wide
fare
gates
where
people
can
go
through
if
they're,
using
a
mobility
device.
If
they're
bringing
luggage,
if
they're
bringing
their
bicycle,
if
they're
using
a
stroller
with
their
children
and
those
wider
fare
gates,
also
have
another
fare
card
reader
at
a
lower
level
for
someone
who's
in
a
wheelchair
that
they
can
more
easily
tap,
they
don't
need
to
to
find
a
way
to
reach
up
onto
the
top
of
the
gate
to
tap
their
smart
card.
E
E
Here's
a
picture
of
what
it
looks
like
on
the
left.
You
can
see
somebody
tapping
a
smart
card
at
the
reader
on
the
top
and
the
right.
You
can
see
a
picture
of
somebody
scanning
a
single
read
ticket,
that's
also
where
you'd
scan
a
transfer
if
you're
getting
off
a
bus
and
if
anyone's,
had
the
opportunity
to
ride
a
train
line
to
the
trailing
line
in
the
last
year
and
a
half
we've
been
working,
all
the
bugs
out
on
their
system
since
November,
17
and-
and
it's
gone
very,
very
well.
E
There,
the
fares,
the
people
are
paying
just
as
a
reminder.
The
fares
are
the
same
on
the
trains
and
the
buses.
There's
an
integrated
part
of
the
complete
system.
There's
no
change
to
the
fare
structure.
The
fare
policy
changes
were
made
by
trans
commissioner
council
in
2016
implemented
shortly
thereafter
and
those
remain
in
place.
E
Fares
can
be
paid
directly,
the
fare
gates
by
people
who
are
walking
up
with
a
pass
or
walking
up
with
a
stored
value
on
their
postal
code.
They
don't
need
to
go
to
a
ticket
machine.
People
can
go
to
the
ticket
machine
if
they
need
to
buy
a
single
glide
ticket
or
a
day
pass,
and
they
can
pay
for
it
there
by
cash
by
credit
card
by
debit
card
for
seniors
who
are
travelling
on
the
free
days,
Wednesdays
now
and
Sunday,
starting
on
July
1st.
E
They
need
to
have
a
presto
card,
that's
registered
to
them
and
set
with
that
discount.
Sorry,
it
doesn't
need
to
be
registered
to
them.
It
needs
to
be
set
with
the
seniors
discount
and
when
they
tap
it
at
the
fare
gate
on
Sundays
or
on
Wednesdays,
the
gate
will
open
and
no
debit
will
be
made.
No
charge
will
be
made
against
their
eeper
when
they
board
the
bus
they
still
as
they
do
today,
speak
directly
to
the
bus
operator
for
children
who
are
up
to
5
years
old
adults
who
are
with
those
children.
E
They
carry
the
children
through
the
pair
gates
or
the
adults
can
get
free
single,
read
tickets
for
the
children
if
they
need
a
separate
ticket
while
they
buy
their
single
ride
tickets
or,
if
there's
any
case
where
they
need
to,
they
can
come
to
the
reader
center
customer
service
center
talk
to
our
staff
there,
but
getting
a
special
smart
card
for
that
child
I'll
talk
a
little
bit
about
the
Train.
The
trains
are
a
big
inside
they're
very
long.
It's
a
two
car
train,
each
car
being
almost
50
meters
long.
E
So
in
itself
each
car
is
as
bigger
than
those
brand-new
streetcars
you
see
in
in
Toronto,
and
then
we
couple
two
of
them
together.
It's
a
very
long
train.
It's
got
enough
room
for
600
people.
It's
got
enough
room
to
carry
between
the
same
number
of
people
is
between
6
&
7
circulator
buses.
So
it's
almost
a
block.
The
city
blocks
worth
of
people
almost
that
long
getting
on
to
one
train
and
it's
easy
to
get
on
and
on
for
those
trains.
E
14
double
doors
on
each
side
of
the
train
mean
that
everyone
can
get
in
quickly
and
get
out
quickly.
Inside
the
Train,
we've
got
an
announcement
system
so
that
the
next
station
has
announced
comes
up.
When
the
screen
comes
over
the
PA
system,
the
customers
are
told
which
direction
the
train
is
going.
What
the
destination
is.
E
Our
operators
will
open
all
the
doors
for
people
to
get
on
and
off
as
quickly
as
possible.
The
trains
are
specifically
designed
for
our
climate
of
cold
winters
and
hot
summers.
They've
got
more
insulation
than
would
otherwise
be
there.
They've
got
double
glazed
windows,
there's
heated,
heated
floors
and
they're
all
air-conditioned
there's
a
number
of
there's
all
kinds
of
ways
that
they're
safe.
E
Some
of
the
highlights
about
keeping
it
safe,
others,
passenger
intercoms
for
anyone,
who's,
got
trouble
or
sees
trouble
or
or
wants
to
communicate
and
push
the
emergency
intercom
truck
directly
to
the
train
operator.
These
trains
are
how
to
percent
low
floor.
There's
no
steps.
You
can
move
directly
from
the
platform
into
the
train
or
from
the
train
to
the
platform
or
back
and
forth
within
the
Train.
There's,
no
there's
no
steps
to
worry
about
losing
your
balance.
E
So
it
as
a
train
decelerates.
It's
putting
electricity
back
into
the
system
that
another
train
elsewhere
on
the
line
can
pick
up
and
use
as
it's
accelerating.
The
trains
had
many
many
accessibility
features.
I
mentioned
earlier,
the
cooperative
seating
areas
beside
every
single
train
door,
the
bright
yellow
grab
bars
which
people
can
reach
from
anywhere
within
the
Train.
The
door
controls.
Those
intercoms
that
are
talked
about
to
get
in
touch
with
the
operator
are
all
at
accessible
heights.
E
Slip-Resistant
floors
the
low
glare
floors
for
people
with
disabilities
that
that
assists
with
I
mentioned
earlier,
the
audio
announcements
and
the
video
announcements
confirming
the
direction
of
travel
where
the
next
station
is
and
what
the
best
nation
of
the
Train
is
digital
signs
to
do
the
same
and
the
audio
tones
to
advise
people
indoors
are
opening
and
closing
the
stations
also
have
many.
Many
accessibility
features.
There's
dual
elevators,
there's
backup
elevators
of
every
station.
E
If
there's
ever
an
occasion
that
one
Vader
is
out
of
service
for
maintenance
or
because
there's
been
a
mechanical
problem
with
it,
the
other
one
right
beside
it
is
that
unavailable,
there's
level
entry,
boarding
between
the
platform
and
the
train.
All
of
our
signage
is
available
not
only
in
a
in
a
visual
form,
but
also
in
a
Braille
in
a
tactile
form
for
people
who
need
that.
E
As
we
open
the
line,
we
will
have
hundreds
of
staff
in
every
station
through
all
the
hours
of
the
day,
to
help
people
with
any
questions
they
have
making
the
transition
from
their
previous
travel
arrangements
to
a
new
travel
arrangements.
Answering
the
questions
with
with
any
questions
they
have
about
how
the
revised
bus
routes
work,
how
the
train
works
where
they
should
go
for
anything.
E
These
people
will
be
everywhere
and
they'll
be
easily
identifiable
by
the
bright-red
o
vests
that
they're
wearing,
which
you
can
see
at
the
top
right
and
continuing
on
after
the
introductory
period.
There's
many
ways
for
customers
at
the
stations
to
get
in
touch
with
the
OC
Transpo
staff.
They
can
use
the
video
chat
and
ticket
machines.
There's
information,
phones,
just
near
the
entrances
to
every
station
and
there's
an
information
button
on
the
pay
phone
that
will
be
on
every
platform.
E
So
there's
many
ways
of
getting
in
touch
with
those
who
transport
just
for
information,
and
then
our
customer
service
will
be
available
in
many
many
ways
not
only
have
a
launch,
but
for
the
longer
term
the
travel
planning,
the
schedules
and
the
fares
that
informations
all
available
at
OC
Transpo
comm.
The
real-time
information
is
available
on
the
transit
information
screens
that
will
be
in
the
stations
or
through
the
OC
Transpo
iPhone
app,
or
we
provide
the
data
through
the
city's
open
data
service.
E
To
the
many
independent
apps
that
pick
up
that
data,
of
course,
we
have
the
five
six
or
five
six
Oh
texting
service.
We
put
out
service
alerts
to
customers
who
subscribe
by
email
or
text
or
for
the
routes
they're
interested
in
where
we
put
those
alerts
out
also
on
the
Twitter
feeds,
OC,
Transpo
live
and
oh
say:
crossbow
Jenna
and
our
general
information
is
always
going
out
at
the
Twitter
feed
OC
underscore
Transpo.
As
I've
mentioned
a
couple
of
times,
people
can
get
in
touch
with
our
customer
service
staff.
E
By
using
the
video
chat
on
the
ticket
machines,
they
can
always
come
in
person
to
the
for
customer
service,
centers
at
the
Rideau
Center
and
a
plasterer
land
seller
and
Lincoln's
field
stations.
They
can
phone
for
transit
information
at
seven
four
one:
four:
three:
nine
zero
by
pressing
the
information
button
on
any
pay
phone
in
the
stations
or
the
information
phones
that
I
mentioned
that
are
near
the
ticket
machines
and
the
fare
gates.
People
have
trouble
with
lost
and
found
a
Boston
article,
or
they
want
to
be
reconnected
with
something
left
left
behind.
E
Call
us
at
five
six.
Three.
Four
two
eleven
and
for
customers
who
have
experienced
a
safety
problem
or
have
seen
a
safety
problem
or
have
a
concern
about
anything,
let
OC
Transpo
know,
and
they
can
call
our
special
constables
at
seven
four
one,
two
four
seven
eight
or
they
can
always
use
the
online
incident
reporting
tool
at
OC,
Transpo,
calm
and
again
we
were
the
first
transit
agency
to
allow
people
to
report
problems
like
that
anonymously
through
the
on
online
incident
reporting
tool.
E
E
Our
customer
service
staff
will
be
there
through
that
whole
period
to
help
people
with
the
change
that
comes
with
opening
the
Train
and
the
subsequent
change.
That
comes
with
the
changes
to
the
Wester
Network
about
three
weeks
later
now
I'll
hand
you,
over
to
my
colleague,
Troy
Tyler,
we'll
take
you
through
some
of
the
other
features
in
the
system.
F
Okay,
thank
you.
Paddle
safety
and
security
is
at
the
forefront
in
the
design
and
operations
of
the
Orion
system.
The
principles
of
September
vention
through
Environmental,
Design
and
industry.
Best
practices
from
comparator
transit
properties
have
been
implemented
throughout
in
the
vehicles
in
stations
and
on
the
bus
platforms
to
highlight
a
few
of
the
safety
and
security
features.
All
stations
have
an
open-concept
design
that
allows
for
clear
and
open
sight
lines
and
all
stations
of
bus
platforms
are
well
wet.
F
The
trains
are
all
equipped
with
emergency
passenger
intercoms,
which
you
can
see
in
the
photo
to
the
right.
Both
bus
and
train
platforms
have
transfer
waiting
areas
that
are
centrally
located
and
equipped
with
emergent
emergency
telephones,
otherwise
known
as
e
tells
as
well
throughout
the
system
and
on
trains.
Cctv
cameras
will
enhance
safety
and
we've
monitored
through
the
transit
operation
control
center,
which
operates
24
hours
a
day.
Seven
days
a
week,
365
days
a
year
working
with
our
Emergency
Response
partners
and
with
other
transit
agencies.
F
We
have
developed
detailed
operational
and
emergency
evacuation
plans
that
reflect
each
station,
their
unique
features
and
key
elements
along
the
truck
in
the
event
of
an
emergency.
The
trains
have
onboard
passenger
in
the
columns
that
will
connect
a
customer
directly
with
the
operator
of
a
train.
Additionally,
clear,
signage
and
audible
announcements
will
direct
customers
on
both
trains
and
in
stations
to
follow
the
evacuation
procedures,
as
well
as
the
location
of
emergency
exits.
F
F
Emergency
preparedness,
a
critical
element
of
safety
security,
as
well
as
operational
readiness,
has
been
coordinated
with
the
Office
of
Emergency,
Management
Ottawa,
fire
paramedic
and
police
services,
OC
Transpo,
Oh,
train
construction
and
the
builders
of
the
light
rail
line.
The
Reno
Transit
Group,
this
cross-functional
group,
oversaw
the
development
training
and
practice
exercises
required
to
ensure
coordinated
response
to
emergencies,
training
that
focused
on
the
recognition
of
safety
hazards
you
need
to
look
to
by
rail
and
the
safety
protocols
required
in
given
situations
has
been
completed
by
first
responders
and
from
an
operating
center.
F
The
folder
that
you
see
here
is
from
the
full-scale
live
exercise
conducted
in
one
of
our
downtown
tunnel
stations
in
September
of
2018.
This
exercise
gave
staff
the
opportunity
to
put
the
training
and
learnings
into
action,
and,
while
it
was
a
simulation,
it
took
place
using
a
real
station
with
real
vehicles
and
real
people
using
the
equipment
that
will
be
required
to
respond
to
an
emergency.
F
All
these
exercises
and
concerts
have
been
effective
way
to
formulas
all
relevant
emergency
responders
and
OC
Transpo
staff
with
their
roles,
responsibilities
and
actions
are
faced
with
emergency
as
we
continue
towards
the
launch
of
the
LRT,
we're
in
the
final
stages
of
completing
our
practice,
exercises
and
dress.
Rehearsals
staff
are
and
will
be
prepared.
F
F
Our
customers
have
told
us
loud
and
clear
that
they
want
to
get
to
and
from
their
destinations
safely
and
reliably.
The
integrated
control
center
will
centralize
instant
response,
improves
operational
communications
and
ultimately
Hans's
the
service
delivery.
The
delivery
service
for
customers
ensuring
a
highly
coordinated
operation
response
at
all
times,
staff
in
the
control
room
are
able
to
do
this
by
monitoring
on
street
activity
via
bus,
rail
or
pair
transfer.
They
have
the
ability
to
allocate
and
manage
resources,
while
also
being
a
direct
communication
with
funster
Online
staff,
regardless
of
mode.
F
It
is
the
control
room
that
coordinates
our
operational
response
with
all
our
online
staff
and
also
connects
with
other
city
partners
to
keep
service
moving
control
center
personnel,
obviously
closely
linked
with
the
Rideau
transit
maintenance.
Our
long-term
maintain
our
vehicle
tracks
and
systems
control
center
staff
coordinate
their
response
to
any
required
to
be
affecting
rail
service
or
our
customers.
There
may
be
a
garbage
can
or
flooring
or
more
technical
or
operational
and
requiring
attention
regardless
day
or
night.
F
As
you
see
the
slide,
there's
two
pictures
here
to
give
you
a
bit
a
sense
of
what
the
control
center
looks
like
as
you'll
notice
in
the
photos.
The
control
center
is
a
large
open
concept,
room
designed
to
promote
communication
and
awareness
of
the
service
delivery
of
the
other
modes.
In
other
words,
conventional
supervisors
will
be
keenly
aware
of
how
services
operating
no
rail
line,
and
vice
versa.
This
increase
awareness
helps
to
ensure
a
seamless
and
coordinated
approach
to
service.
F
We
know
that
to
provide
a
good
service
to
our
customers,
the
bus
relies
on
rail
and
rail
relies
on
bus,
and
the
control
center
has
been
planned
around
that
fundamental
concept
in
the
photo
on
the
Left
you're.
Looking
at
a
few
key
aspects
of
the
layout
of
the
control
center.
On
the
left
hand,
side
is
where
locations
of
the
electrical
rail
controllers,
who
are
monitoring
the
trains
and
systems
as
well
as
all
related
equipment,
elevators,
escalators
and
alarms
on
the
right-hand
side
of
the
photo
is
whether
bus
controllers,
who
are
overseeing
the
entire
bus
network.
F
A
control
room
manager
is
also
located
in
the
in
this
room
and
oversees
the
entire
operation.
All
modes
and
assistant
Courteney
response
to
service
events
in
the
photo
on
the
right
hand,
side
right
hand,
bottom
side
of
the
slide.
This
is
where
the
special
constable
staff
are
located.
As
I
mentioned,
they
monitor
the
CCU
cameras
throughout
the
transit
network,
including
rail
buses,
Park
&,
Ride,
lots
and
stations.
The
communication
officers
even
special
Constantinian
also
dispatched
special
console
personnel
accordingly
and
aleeah's
with
the
partners
and
emergency
services.
F
As
with
any
operation,
there
will
be
instance
that
can
affect
our
service.
The
design
of
the
Confederation
line,
complemented
by
the
operational
procedures
that
have
been
developed
to
respond
to
both
planned
and
unplanned
events
on
the
rail
line,
allows
staff
to
respond
in
a
timely
and
effective
manner.
The
plans
that
have
been
developed
are
highly
adaptable
and
ensure
that
any
response
is
extremely
coordinated
and
appropriately
resourced.
F
Potential
incidents
or
events
there
may
interrupt
service
is
not
something
that
is
new
to
Ottawa.
All
rail
operations
need
plants.
Oc
Transpo
has
engaged
in
best
practice
and
standard
operating
procedure.
Reviews
with
fellow
transit
agencies,
including
Calgary
Montreal
Boston,
just
to
name
a
few
and
they've
all
been
involved
in
the
development
honor
in
our
response
and
service
mitigation
plans.
F
Not
all
events
will
require
bus
replacement.
For
example,
the
rail
lines
have
crossovers
which
allow
trains
to
move
from
one
track
to
another
at
certain
locations.
This
can
allow
trains
to
divert
around
an
incident
or
control
center
staff
have
the
ability
to
adjust
train
frequencies
and
departure
times
in
response
to
a
short
duration
event.
F
F
It
is
important
to
note
that,
in
situations
where
bus
service
is
required
on
a
portion
or
the
entire
line,
the
buses
do
not
have
the
same
capacity
as
the
trains
and
buses
will
be
interacting
with
general
traffic
and
as
such,
will
not
be
able
to
match
the
monthly
able
to
match
the
speed
and
reliability
associated
with
the
train.
With
that
said,
the
goli
replacement
bus
service
is
provide
the
best
possible
service
for
customers
through
the
use
of
our
buses.
F
During
any
service
disruption,
customer
communication
is
an
important
element
of
our
plans.
In
keeping
with
that,
our
plan
deadlines
all
the
methods
by
which
we
will
communicate
notify
customers
of
service
disruptions.
This
communication
will
be
done
through
various
channels
as
padded
indicated,
but
it
would
you
know,
to
repeat
you
know,
through
social
media
texts,
email
alerts
and
blabbed
updates.
Public
audio
announcements
will
be
made
on
board
trains,
buses
and
its
agents
and
inform
customers
of
service
disruptions
and
will
also
assist
customers
in
finding
the
appropriate
bus.
F
F
To
left
of
the
transit
information
screen
is
an
exam
of
an
r1
replacement,
bus-stop
flag.
These
would
be
permanently
affixed
to
bus
stops
imposed,
but
depending
on
the
circumstance,
we
may
also
use
temporary
signage
and
directors
to
assist
customers
and
to
the
on.
The
left
of
the
slide
is
an
example
of
the
messaging
that
customers
would
see
on
old
train
platforms.
F
G
Thank
You
Troy
I'm
excited
to
present
an
overview
of
the
ready
for
rail
campaign.
It's
a
comprehensive
information
and
education
program
for
our
customers.
It
provides
them
with
information
that
will
help
them
adapt
to
the
network
transformation
and
easily
transition
to
their
multimodal
journey.
The
ready
for
your
campaign
began
in
April,
2017
and
they've,
seen
over
half
a
million
visitors
to
the
ready
for
rail
web
site,
29
million
impressions
through
online
ads
and
more
than
315
million
impressions
from
ads
on
buses
by
shelters
and
digital
billboards.
G
G
Currently,
the
campaign
is
transitioning
to
live-action
depictions
of
these
same
ten
themes
and
will
also
include
a
component
that
generates
excitement
closer
to
the
launch
date.
We
also
have
a
comprehensive
outreach
program
that
has
been
ongoing
since
April
2017,
where
we've
provided
ready
for
rail
presentations
or
material
almost
200
events
at
schools,
colleges,
universities,
workplaces
organizations
and
community
events.
G
The
campaign
focuses
on
the
10
topics,
customized
identified
as
a
priority,
and
it's
centered
on
questions
related
to
each
of
these
themes.
Where
we'll
go
talks
about
the
LRT
route
and
stations,
how
often
will
it
come
out
lines,
the
frequency
of
service?
How
many
will
it
carry
talks
about
the
Train
capacity
and
doors
for
quick
and
easy
boarding?
How
I
get
to
it
talks
about
the
bus,
cycling
and
walking
connections
to
the
LRT
stations?
G
G
This
is
a
snapshot
of
one
of
the
pages
on
the
ready
for
their
website
found
on
Elsie
transport
calm.
This
is
the
central
location
for
all,
ready,
real
information,
there's
a
link
to
the
ready
for
rail
travel
planner
where
customers
can
enter
information
and
see
the
various
travel
options
with
line
one
incorporated
into
their
trip
customers.
Customers
can
familiarize
themselves
with
station
layouts
and
the
Train
design
by
viewing
the
360-degree
virtual
tours
that
we
have
posted
on
this
page.
G
Currently
we
have
it
to
a
wine
station
and
the
interior
of
the
Train
and
are
developing
others
virtual
tours
as
well.
On
these
pages,
there's
also
information
about
service
types
and
route
numbering
the
new
service,
mount
and
detail
specific
to
communities
and
specific
bus
routes
mean
between
contest
submissions
and
winners
and
much
more.
G
There
are
also
resources
available
on
the
ready
for
rail
web
site
that
people
can
download
and
print.
For
example,
there's
an
overview
of
the
Confederation
Line,
there's
specific
rail
terminology
that
may
be
new
for
our
customers.
This
frequently
asked
questions
and
is
ready
for
rail
activity
sheets
for
children.
G
Ready
préval
uses
multiple
channels
into
is
to
reach
as
many
customers
as
possible.
In
the
next
few
days,
counselors
will
receive
a
link
to
materials
focused
on
the
ten
ready
per
rail
themes.
In
that
package
there
will
be
articles
that
can
be
used
in
newsletters
and
blogs.
There
will
be
key
messages,
sample
tweets,
Facebook
posts,
the
graphics
associated
with
each
of
the
ten
themes
and
short
15-second
videos
ready.
G
Bike
racks
at
various
locations
throughout
the
city
will
have
ready
for
real
messaging.
These
are
mainly
located
in
the
core
Center
town
and
the
Byward
market,
as
with
information
about
the
tenets
ready
for
real
themes
will
be
placed
in
many
print
online
and
digital
forms
again
to
reach
as
many
customers
as
possible
print
ads
will
appear
in
multilingual
local
newspapers,
post
secondary
school
newspapers
and
other
publications
combined.
These
publications
have
a
total
circulation
of
over
three
hundred
thousand.
We
will
also
place
ads
on
media
websites
and
social
media
platforms
for
an
estimated
40
million
impressions.
G
G
Finally,
we
will
mail
information
to
every
address
in
the
city
on
two
occasions,
just
prior
to
the
launch
of
line
one.
The
mailer
will
include
information
on
using
the
light
rail
system
and
route
information
targeted
to
specific
areas
of
the
city
prior
to
the
end
of
the
transition
period.
The
PAP
spoke
about
the
mail
out
will
include
a
reminder
about
the
route
changes,
as
mentioned
previously,
we've
been
conducting
reading
failure
at
weight
since
April
2017
and
continue
to
do
so
at
key
public
locations,
events
and
workplaces.
G
We
will
continue
to
host
information
base
or
provide
presentations
for
elementary
secondary
and
post-secondary
schools,
major
employers,
community
associations,
businesses,
mdia
s
near
the
road
trains.
In
the
coming
weeks,
we
have
several
outreach
booths
or
presentations
books,
others
currently
being
scheduled
and
are
working
with
many
organizations
to
assess
their
interest
in
having
already
for
rail
booth
or
presentation.
G
We
also
have
information
that
can
be
included
in
organizers
or
employer
newsletters
and
again,
as
stated
earlier
ready
for
your
staff
are
available
to
attend
events
or
select
meetings
that
cancers
that
may
be
hosting.
Thank
you.
That
concludes
the
overview
of
the
ready
for
rail
customer
education
campaign.
Thank.
C
You
mr.
chair
one
last
slide
and
it's
a
very
important
piece
of
information,
so
the
talent
elements
that
we
talked
about
about
customers
with
their
last
four
and
then
these
are
the
five
key
messages
for
all
our
customers
that
we
want
them
to.
Remember
the
important
number
one
don't
run
for
the
train
walk
it's
very
frequent
service
safety
is
paramount.
Number
two.
The
number
one
cause
of
train
delays
in
the
world
is
people
holding
the
doors,
do
not
hold
the
doors
you'll
cause
delays
to
the
train
system.
C
Number
three:
if
you
drop
something
into
the
tracks,
do
not
attempt
to
pick
it
up.
We
will
retrieve
your
item
for
you.
It
is
not
safe
to
do
that
in
any
way.
Number
four
allow
people
to
exit
the
Train,
those
of
you
that
have
used
systems
around
the
world.
It's
not
only
polite,
but
it's
also
very
efficient
boarding
and
egress
for
the
train,
operation
and
number
five.
If
you
need
a
help,
were
there
to
help
look
for
C
transpose
staff.
C
B
You
mr.
Mahoney,
and
thank
you
to
your
staff,
it's
clear
that
you've
made
a
lot
of
progress
on
getting
us
ready
for
this
transition.
That's
about
to
happen
here
in
the
city
to
LRT.
I
think
we'll
go
first
as
two
delegations,
and
we
only
have
one
it's
Trevor
hasha,
so
I'll
ask
if
one
or
two
of
the
members
of
your
staff
on
it
just
move
over
to
the
side.
For
this.
H
Good
afternoon
morning,
chairman
hootie
and
members
of
the
Transit
Commission,
thank
you
to
staff
for
that
excellent
presentation.
It's
certainly
exciting
to
know
that
we're
hopefully
going
to
see
this
open
this
year
and
yeah.
The
video
was
great.
The
music
was
exciting
and
I
just
wanted
to
sort
of
address
some
concerns
about
the
reliability
of
the
system.
We
read
through
the
report.
H
The
the
current
bus
rider
is
obviously
facing
a
lot
of
challenges
right
now
and
we're
going
to
get
snow
again
next
winter,
probably
and
I'm
just
wondering
what
is
going
to
be
done
to
ensure
that
things
are
improving.
From
a
customer
point
of
view,
I
know
that
today's
report
talks
about
how
we
should
be
taking
care
of
our
customers
of
every
step
of
the
way.
H
Many
of
our
members
within
the
healthy
transportation
coalition
were
really
negatively
impacted
by
changes
to
bus
routes,
getting
ready
for
LRT,
specifically
bus
routes,
11
and
12,
and
I'm
interested
in
learning
more
and
wonder
if
staff
could
shed
some
lights
on
what
the
plans
are
to
address
some
of
those
concerns.
I
know
there
was
some
money
in
the
budget
and
I'm
interested
in
knowing
when
those
concerns
are
going
to
be
addressed.
H
H
Also,
you
know
we
heard
in
to
report
that
there
was
some
thought
given
to
improving
pedestrian
and
cycling
connections
to
the
LRT
stations,
which
is
great.
Some
of
these
concerns
we've
addressed
to
council
and
staff.
Previously,
is
that
essentially,
there
are
many
historically
disadvantaged
lower-income
neighborhoods
in
Ottawa
that
aren't
going
to
benefit
from
the
billions
of
dollars
that
are
being
invested
in
light
rail
stages,
1
or
2,
and
so
we're
asking
the
question:
how
are
these
neighborhoods
concerns
going
to
be
addressed?
H
The
city
staff
in
cycling
also
did
a
connectivity
scoring
at
one
point
in
the
last
couple
years
that
showed
there
are
some
of
these
neighborhoods
that
are
particularly
poorly
served
and
current
plans.
Don't
seem
to
address
that.
So
we'd
love
it.
If
staff
could
better
focus
on
addressing
the
needs
of
the
people
living
in
these
historically
disadvantaged
neighborhoods
with
the
pedestrian
and
cycling
connections
being
improved
in
an
expedited
prioritized
way
of.
H
Just
wonder,
given
that
that's
a
fifty
seven
million
dollar
present
that
the
federal
government
is
providing
should
all
of
City
Council
not
be
involved
in
an
open
and
public
discussion
about
how
to
use
that
money,
and
thank
you
for
seconds
left
and
if
so,
what
are
some
of
the
things
that
could
be
done
so
could
that
money,
for
example,
free
up
money
elsewhere
in
the
budget
to
improve
the
customer
experience?
We
know
that
transit
riders
have
been
having
a
very
bad
time
lately
in
terms
of
the
reliability
not
being
there.
H
So
what
can
be
done
to
address
that
now
that
we
have
a
fifty
seven
million
dollar
opportunity,
and
there
are
various
points
there
that
suggest.
Maybe
some
of
these
things
could
be
looked
at:
building
more
bus,
only
lanes
launching
an
electric
bus
pilot
projects
and
finally,
they
could
enter
troop
reliability.
Thank
you
good.
A
Don't
have
a
question,
but
I
want
to
provide
some
information
to
the
delegate
about
his
presentation,
because
mr.
Hoshi
has
identified
the
Carlington
neighborhood
as
one
of
the
neighborhoods
that
he
claims
will
not
be
served
by
LRT
when
LRT
opens
the
the
Carrington
neighborhood
will
be
benefiting
from
LRT.
There's
been
a
number
of
consultations
in
the
wart,
particularly
in
the
Caldwell
Carlington
neighborhoods,
about
bus
route,
changes
that
will
be
happening.
A
A
So
if
people
who
need
to
get
downtown
will
actually
be
a
net
decrease
of
the
time
that
they'll
be
taking
on
the
buses
through
my
consultations,
people
were
concerned
that
it's
not
just
traveling
to
downtown,
but
there's
a
the
benefit
of
the
14
as
it
connects
neighborhoods.
It's
a
neighborhood
connector
and
even
if
you're
not
going
downtown,
there's
a
reliance
on
the
14
because
it
provides
that
type
of
service.
So
again
working
with
the
community.
We
have
retained
daytime
service
that
will
shadow
the
current
route
14
and
provide
people
with
that
service
as
well.
A
So
I
just
wanted
to
correct
for
the
record
that,
yes,
this
part
of
my
ward
has
a
fair
number
of
challenges,
but
through
working
with
OSI
transform
the
community.
Not
only
are
they
getting
better
service
to
get
to
the
LRT
station
at
Toni's
pasture
and
to
use
the
LRT
to
get
downtown?
We
retain
that
inner
neighborhood
service
during
the
day
and
I
want
to
credit
OC
Transpo
for
working
with
the
community
on
that
I
think
it's
important.
D
D
One
of
the
ones
you
mentioned
was
rate
11,
but
we've
already
heard
from
the
mercy
transport
that
they
are
returning
to
bring
the
weight
back
to
Bay,
Shore
and
I
really
appreciate
them.
Listen
to
that
and
hearing
from
residents
and
and
it's
going
to
go
forward.
I
guess
the
big
question
is
wind
and
it's
the
big
win
and
they
were
all
waiting
for
that
and,
of
course
that
question
will
connect
and
we
might
get
an
answer
until
they're
getting
ready.
D
But
it
is
very
much
hurting
our
neighborhood
right
now
and
I
appreciate
the
comments
from
my
colleague
about
the
importance
of
local
wins
as
well.
The
importance
of
the
fact
that
people
need
to
get
around
their
neighborhoods
not
just
downtown-
and
this
is
video.
The
IOT
is
routed
towards
downtown
and
so
I
just
wanted
to
get
that
out
there,
because
it's
important
to
remind
people
that
that
has
been
addressed
and
I'm
really
appreciative
of
it.
D
It's
just
a
matter
of
getting
it
going,
and
none
of
us
are
happy
about
the
ways
that
I
just
want
to
ask
specific
questions,
one.
How
do
you
see
electric
buses
working
within
the
system?
It's
something
that
we
should
address
later
on
and
once
we
get
the
other
two
women
and
two
about
what
kind
of
connectivity
do
you
see
for
some
of
our
more
challenged,
neighborhoods.
H
Thank
you.
Yeah
I
mean
we're
collaborating
with
the
electric
vehicle
Council
of
Ottawa,
as
well
as
a
College
Ottawa,
to
encourage
the
city
to
move
forward
with
an
electric
bus
pilot
project.
We
know
that
LRT
won't
serve
every
area
of
the
city,
at
least
initially
cannot
in
Statesville
bar
Haven,
etc,
waiting
until
stage
3.
So
there
are
no
doubt
going
to
be
routes
that
will
feed
into
the
transit
way
routes
that
will
feed
into
the
new
right.
Well,
that
could
accommodate
I
think
a
short
bus
trip
that
an
electric
bus
should
be
piloted
on.
H
We
know
the
Toronto
right
now
is
engaged
in
a
pilot
project
and
Montreal
and
Vancouver.
There
are
many
Canadian
cities
that
are
moving
forward
in
this
direction,
and
so
in
the
municipal
election,
the
mayor
had
a
platform
that
included
a
commitment
to
an
electric
bus
pilot
project,
so
we're
just
trying
to
encourage
that
to
happen
fairly
quickly.
H
We
think
that
you
know
the
city's
analysis
and
our
analysis
has
shown
where
those
areas
are
lacking
and
I
listed
on
the
slides,
some
specific
neighborhoods
that
need
attention.
So,
with
regard
to
councilor
blocking
terns
point,
we
weren't
necessarily
saying
that
neighbourhoods
weren't
being
served
by
the
LRT
or
that
buses
wouldn't
be
connecting
to
the
LRT
stations.
What
we're
saying
is
that
there
are
neighborhoods
that
we've
identified
and
staff
has
recognized
that
are
not
receiving
many
planned
investments
in
terms
of
pedestrian
securing
improvements.
H
Those
neighborhoods
are
historically
disadvantaged
and
we'd
like
to
see
the
city's
limited
dollars
directed
toward
addressing
those
historical
injustice
'as
in
a
way
we
know.
For
example,
the
Glebe
is
a
very
wealthy
hood
people.
There
are
in
positions
in
their
life
that
they
can
get
very
involved
in
terms
of
advocacy
for
cycling
lanes.
D
It
seemed
to
me
that
you
know
if
you
could
allows
if
there
was
a
a
bike
share
program
and
you
know
segregated
bike
infrastructure
that
could
get
you
around.
You
know
tree
canopy
would
be
nice
too,
and
all
of
the
things
that
helped
us
leave
and
move
around
safely
and
in
a
healthy
way,
so
I'm
also
very
interested
in
the
fifty
six
point.
Seven
million
dollars
that
that
was
announced
yesterday
and
I
also
am
quite
anxious
to
have
that
conversation.
D
As
an
elected
official
and
I
did
note
that
Mona
and
I
agree
with
many
of
your
points
on
how
we
can
enhance
our
system
through
enhance
infrastructure
with
that
money,
but
a
healthy
transportation
is
that
something
that
you
would
be
in
favor
of
having
throughout
the
throughout
the
city,
certainly
where
things
complain
to
have
that
type
of
up
share
program
that
we
can?
If
it
looks
you
know,
obviously,
Iran
has
got
less
harsh
winters,
but
we
can
cycle
beacon,
secular
throughout
the
winter,
that
certainly
people
who
aren't
comfortable
winter
cycling.
D
H
I
know
there
have
been
examples
of
cities
that
have
tried
to
integrate
a
bike
sharing
system
with
the
transit
very
effectively.
So
you
can
tap
your
presto
card,
for
example,
to
unlock
a
bike,
take
it
to
the
LRT
park
it
there
and
then
some
cities
have
also
integrated
a
car
sharing
mechanism
into
that
in
low-income
social
housing,
for
example.
Where
there's
a
car
share,
so
people
can
avoid
the
cost
of
the
insurance
and
the
maintenance
of
owning
their
own
car.
H
B
C
Yeah
sure
I,
just
for
clarification,
I,
think
some
of
the
information
that
was
conveyed
you
know
is
needs
correcting
number
one.
It's
not
in
a
husband
spoke
system
and
mr.
Hoshi
knows
that
he
has
hundreds
of
interactions
with
mr.
Scrimgeour
and
myself,
and
then
things
like
that
and
and
I'm
not
I'm,
not
challenging
the
speaker.
I
just
I
think
it's
important.
We
spend
a
lot
of
time
taking
care
of
our
customers
in
this
presentation,
and
so
I
want
to
make
sure
the
right
terminology
is
out
there
in
terms
of
the
routes.
C
Thank
you
to
both
counselors.
We
have
said
over
and
over
again
and
I.
Think
everybody
in
the
City
of
Ottawa
knows
that
you've
invested
5.1
million
dollars
in
the
budget
to
do
those
connectivities
and
we've
consulted
with
every
counselor
and
we're
adjusting
accordingly
in
terms
of
the
downtown
core.
Counselor
McKenney
has
been
very
articulate
with
me
in
terms
of.
Does
bus
service
remain
in
the
core
so
that
you
don't
have
to
have
that
hike
that
you
speak
about
in?
C
The
answer
is
yes
to
that
and
in
terms
of
the
snow
and
the
ability
we're
not
going
to
get
into
that
today.
I,
don't
know
where
that
statement
about
the
system
is
unreliable,
I'm
pushing
back
because
really
we
have
to
move
on,
and
you've
heard
me
over
and
over
again
do
the
most
difficult
thing
that
a
leader
has
to
do
and
that's
delivered
bad
news
and
I've
delivered
the
delayed
news
over
and
over
again,
and
so
having
comments
out
there
floating
around
that
the
system
is
unreliable
with.
C
No
evidence
is
something
that
I
just
don't
want
to
have
floating
out
there
on
a
day
that
we're
supposed
to
be
talking
about
building
confidence
about
how
we're
going
to
take
care
of
our
customers.
They
reset
the
way
so
I
offer
to
mr.
Hoshi
who's
on
working
groups
with
me
to
come
and
talk
to
me
about
if
he
has
issues
and
concerns
about
reliability
to
come
and
see
me
and
we'll
gladly
talk
to
him
about
that.
C
But
I'm
not
going
to
leave
a
comment
about
a
general
comment
that
the
system
is
going
to
be
unreliable
out
there.
That's
simply
not
right
on
the
day
when
we're
trying
to
get
information
out
to
our
customers,
and
so
thank
you
for
giving
me
an
opportunity
on
that.
And,
lastly,
in
terms
of
you
know,
we
have
a
brand,
it's
so
C
transforming
when
I
hear
the
word
injustice
infused
in
with
our
transit
service,
I.
Think
as
the
leader
you
want
me
to
comment
on
that.
C
We
we
are
here
to
take
care
of
every
single
resident
in
this
community.
We
have
applied
the
equity
inclusion
lens
on
every
single
thing.
We've
done,
we've
done
record
levels
and
investments
on
this
LRT
better
than
most
systems
in
North
America,
to
ensure
their
safe,
reliable
and
so
forth.
So
I'm
just
reacting
to
some
of
those
comments,
because
I
think
it's
important
that
we
we
remind
of
everybody
of
how
much
we
care
for
every
single
person
in
this
community,
irrespective
of
the
status
in
the
community
and
so
forth.
So
it's
mr.
C
B
You
mr.
McCarney
we're
going
to
go
to
questions
to
staff
now
I'll
just
I
know.
Mr.
Hoshi
is
registered
to
speak
to
other
items,
I'm
going
to
ask
him
to
maybe
review
those
comments
that
he
wants
to
make
in
light
of
what
mr.
McCarney
just
at
it.
And
so
now
we
will
go
to
questions
starting
with
councillor
brockington
Thank.
A
You
mr.
chair
Thank,
You
staff
for
your
detailed
presentation,
mr.
Mann
Cunha
you
do
not
have
to
apologize
to
us
for
addressing
issues,
feel
free
to
speak
your
mind
and
again,
thank
you
all
for
the
detail.
I
think
this
was
the
most
detailed
presentation
I've
been
coming
to
fedko,
obviously
for
the
updates,
but
thank
you
since
our
last
iveco
meeting
has
there
been
any
movement
to
revise
the
estimates
and
when
LRT
1
will
be
ready.
C
We're
doing
everything
that
we
talked
about
at
fedko,
testing
and
commissioning
I,
don't
want
to
get
into
detailed
fedko
related
matters,
but
is
going
very
very
well.
We
have
20
trains
out
on
the
line.
Today
we
had
19
last
week,
I'm
sure
you've
seen
the
tweets
the
videos,
the
positive
energy
from
the
community
on
that
and
again
I'm,
not
gonna,
go
through
all
the
critical
elements,
but
all
the
critical
elements
are
progressing
well
and,
as
the
mayor
has
said,
we
will
bring
updates
to
fedko
or,
if
there's
a
major
development.
C
We'll
certainly
let
counsel
know
so.
Things
are
progressing
well
in
the
testing
and
commissioning
and
we
did
have
a
snowstorm.
Last
week
you
remember
seven
centimeters
of
snow,
wet
snow
on
a
very
short
period
of
time
and
the
trains
performed
all
19
of
them
were
running
through
that
storm
and
did
what
they
were
supposed
to
do.
That's.
A
Great
to
hear
it,
thank
you
for
that.
I
would
like
to
focus
a
lot
of
my
questions
that
I
had
pre-written
were
addressed
in
the
staff
presentation,
which
is
great
I,
want
to
focus
a
little
bit
on
stations
on
the
stations
itself.
You
talk
to
that,
but
they
go
the
big
red
O's
that
we
see
dotted
around
the
city.
Can
you
tell
me,
will
the
signage
wayfinding
signage
on
private
property,
of
budding
our
stations,
so
within
the
by
would
market
within
the
Windows
Center
on
SPARC
street
at
the
University
of
Ottawa?
A
E
Mr.
chair
excuse
me
is
about
three
approaches:
we're
using
to
accomplish
that
one
is
in
the
agreements
with
the
downtown
property
owners
and
landlords
where
the
stations
are
connected
great
into
the
building.
Part
of
the
agreement
with
those
companies
is,
is
on
the
the
wayfinding
through
their
property,
so
places
like
plaster
L,
Sun
Life.
That's
all
arranged
a
second
for
those
stations
for
the
prover
stations
that
connect
to
other
major
property
owners,
reto
Schneider,
Salomon,
Center,
University
of
Ottawa.
E
As
examples
we
have
been
working
with
them
on
revising
their
own
wayfinding,
so
that
it
echoes
our
brand
and
our
new
station
names
so,
for
instance,
the
University
of
Ottawa
had
because
the
University
of
Ottawa
people
who
work
and
attend
there,
so
many
of
them
use
transit.
They
have
very
extensive
wayfinding
within
their
system,
which
referred
to
how
to
get
to
campus
station
on
the
transit
way.
They're.
E
Now
advising
that
on
how
to
get
to
you
Ottawa
station
on
the
o
train
and
the
third
thing
that
we're
doing
is
we're
installing
wayfinding
signs
all
over
the
city
where
their
stations
nearby
on
public
property
to
direct
people.
This
is
the
way
to
go
to
get
to
your
o
train
station,
so
that'll,
be
people
will
see
things
like
an
O
with
an
arrow
or
an
O,
with
the
train,
icon
and
an
arrow.
So
those
things
and
those
are
all
rolling
out
over
the
next
short
period
of
time.
Several.
A
Years
ago
we
were
having
discussions
about
washrooms
and
stations.
We
settled
on
three
or
four
at
the
main
book
injure
the
main
transfer
points,
and
during
that
discussion,
staff
indicated
that
pushing
back
on
some
of
the
washrooms
Oh,
we'll
just
have
signage
in
our
stations
directing
people
to
off-site
private
washrooms
like
at
a
Tim,
Hortons
or
McDonald's.
So
at
stations,
where
we
do
not
have
washrooms,
will
there
be
any
type
of
signage
or
indication
where
people
can
go
to
go
where
people
can
go
if
they
need
a
washroom,
for
example,.
E
C
We
can,
we
can
do.
I
will
remember
that
discussion
counselor
and
we
will
take
that
away
and
look
at
that.
I
think
there's
some
advantages
to
doing
that.
But,
as
Pat
said,
that's
our
focus
has
been
on
the
expanded
washroom
network
and
it
expands
even
more
with
stage
two
but
I
do
recall
that
discussion
and
that
may
be
a
piece
that
we
may
want
to
add
to
this
with
our
partners
in.
A
Toronto,
for
example,
if
I
look
up
a
particular
station
and
I
get
a
one-pager
online,
it
will
tell
me
what
the
key
tourist
attractions
or
destinations
are
within
that
vicinity.
If
I
click
on
one
of
our
stations
will
I
know
it's
lion
station
as
close
to
the
Supreme
Court
or
SPARC
Street
access.
Well,
we
have
that
same
type
of
information
available.
Yes,.
A
C
So
there's
two
elements:
the
third
vending
machines
are
100%,
whether
you
can
use
them
in
any
type
of
weather
conditions.
The
fare
gates
are
either
inside
covered
areas
or
we
did
enhancements
everything
from
blowers
to
screening,
to
extra
glass
protection,
everything
to
ensure
that
they're
weather
protected
and
the
agreement
we
have
with
our
fair
vending
equipment.
Suppliers
is
100%
operability
all
the
time.
So
it's
a
very
unique
agreement
in
north
america
is
the.
E
Chair
I'm
too,
has
shorter
operating
hours.
It
starts
a
little
later
in
the
morning.
It
finishes
a
little
earlier
at
night
and
that's
the
it's
still
on
its
long-standing
schedule.
There
was
one
extension
made
was
that
two
three
years
ago,
when
the
service
was
expanded
to
every
12
minutes.
At
that
point,
the
6:30
in
the
morning
start
was
advanced
to
be
at
6:00
in
the
morning
start.
So.
A
Why
would
we
not
synchronize
the
start
and
end
times?
I,
don't
not
as
interested
in
the
frequency
of
service
I
would
expect
that
line.
One
would
have
greater
frequency,
but
I
think
we
may
run
into
problems
if
someone's
coming
from
a
line
one
and
wanting
to
transfer
to
line
two
and
if
lion,
tunes
not
open.
Yet
how
they're
going
to
get
southbound
and
I
think
that
may
cause
some
confusion.
So
is
there
possibility
of
synchronizing
the
operating
times.
C
Counselor
and
we
did
give
thought
to
that-
it's
a
cost
issue
and
the
way
we
positioned
it
is
remember,
like
tip
of
the
budget,
its
transition
years,
who
want
to
get
through
the
launch.
Then
we
want
to
come
back
with
whatever
adjustments
we
need
to
do
post
launch
through
budget
process.
If
we
need
to
synchronize
those
lines,
that's
the
time
to
do
it
so
you're
correct.
C
A
Biggest
concern
I
have
right
now
is
in
the
unlikely
event
that
the
service
stops
for
whatever
reason
and
the
ability
to
not
just
get
people
off
the
trains,
but
that
replacement
service
and
the
speed
at
which
we
can
commence
replacement
service
because
you're
going
to
have
people
basically
at
every
LRT
station
requiring
bus
service.
So
can
I
get
maybe
a
written
reply
in
detail
about
how
that
one
fold?
How
are
you
going
to
get
buses
on
the
road?
How
are
you
going
to
get
drivers
dozens
of
drivers
ready
buses
ready?
A
Are
we
going
to
have
enough
buses
to
serve
that
line?
Should
service
go
down,
power,
failure
or
some
other
reason,
and
again
just
finding?
You
were
talking
about
the
locations
of
our
one
stops
that
parallel
the
line?
How
are
people
going
to
know
where
to
go?
You
showed
the
sign
that
the
LCD
sign
that
says
you
know
service
not
available.
Are
one
service
now
being
provided
but
we're
we're
discussed?
What
does
a
customer
have
to
go
at
each
station?
So
I
don't
expect
that
answer
now.
A
C
So
yeah
and
I
just
share
comment
on
that
again
because
I,
don't
you
know
for
the
public
and
the
media
so
counsel,
you
absolutely
spot-on
and
asking
that
question
will
provide
you
a
very
detailed
response
to
every
member
of
the
Commission,
but
to
be
you
told
me
to
speak
my
mind.
So
I'll
be
blunt:
if
there
is
a
major
service
disruption,
things
will
be
very,
very
challenging
and
I
don't
want
anybody
to
leave
the
room
with
the
impression
that
we
will
replicate
the
service.
C
It
was
on
the
slide,
I
believe
of
the
rail,
because
the
bus
replacement
service
exactly
your
point.
We
do
not
have
a
hundred
two
hundred
buses
sitting
around
waiting
for
backup,
so
like
Toronto,
like
Montreal,
like
all
those
comparators
when
the
rail
service
goes
down,
your
number
one
protocol
is
communicate
over
communicated.
Announcements
are
you
know,
flood
the
station
with
resources
so
that
you
can
help
them
get
to
those
things?
There
will
be
limited
replacement
bus
service
people
will
over
lift
walk.
Jog
bike
complain
all
those
things
they
won't.
C
If
it's
a
major
service
disruption,
it
will
not
be
a
pretty
picture
just
like
if
Albert
and
Slater
shuts
down
right
now,
and
it
has.
However,
there's
a
bunch
of
redundancies
built
into
the
system.
So
I
know
everybody's
concerned
about
power,
one
of
those
tests
and
that's
why
testing
commission
takes
time.
We
do
intentionally
disengage
one
of
the
transformer
stations
and
run
the
system
under
stress
with
one
of
those
systems.
Downs,
there's
work
allowance
because
we're
closed,
like
mr.
Charter
talked
about.
C
If
there's
an
obstruction
on
the
line
in
the
unfortunate
incident
of
a
suicide
and
when
fortunately,
we'll
have
one
of
those,
especially
the
first
one
will
be
major
delays.
So
I
don't
want
people
to
leave
the
room.
Thinking
that
we'll
have
these
bus
replacement
service,
no
industry,
no
transit
authority
in
North
America
has
that
capacity.
But
it's
it's.
How
degraded
does
the
service
get
and
then
we
also
have
the
crossover
tracks
where
we
can
run
reduce
frequency
service.
So
to
Troy's
point
we
pull
out
that
full
bus
replacement
service.
A
F
We
should
proceed
and
thank
you
very
much
mr.
charter.
Mr.
Scrimgeour
mr.
Mahoney
miss
McEwan
for
the
presentation.
It
was
very
insightful
on
slides,
a3,
10
and
14
I.
Believe
you
refer
to
the
some
of
the
the
visuals
that
our
customers
will
be
able
to
to
record
with
respect
to
the
service
and
I
presume
that
that
is
based
on
GPS
data
that
that
will
be
based
on
GPS
data.
E
Excuse
me,
mr.
chair,
the
the
bus
location
information
comes
from
GPS,
the
Train
location
information
comes
from
the
control
system,
the
apps
that
people
have
on
the
phone.
There
is
an
OC
Transpo
app
available
for
the
iPhone
which
we
prepare.
We
support
there
also
through
the
open
data
that
we
publish.
There
are
many
other
iPhone,
Android
and
web
apps
that
independent
developers
have
used
where
they
pick
up
our
open
data
feed
and
present
it
in
a
way
that
they
they
choose
to
their
users.
So.
F
E
F
F
It's
it
has
sometimes
been
unreliable,
and
so
I
would
like
to
ensure
that
you
know
in
the
10
10
items
you
had
on
one
of
the
slides
of
what
customers
wants
and
needs
are
I
think
one
of
them,
one
of
the
main
ones
is
when
things
are
not
as
they
should
be.
When
will
the
bus
be
coming
I
understand
because
of
a
snowstorm
or
a
disruption
or
something
the
the
it's
not
on
time,
but
when
will
it
come?
F
And-
and
they
will
rely
on
on
that
data
on
that
information
to
make
their
decision
to
start
walking
to
try
another
bus
to
call
to
call
a
person
to
pick
them
up?
Just
that
point
with
respect
to
the
importance
of
the
GPS
information,
an
interesting
online
as
slide
for
you
referred
to
the
the
best
practices,
no
European
cities
there
and
North
American
cities.
Can
you
just
tell
me
why
or
what
the.
C
Actually
they
were
there,
I
mean
the
list
is
much
longer
than
this.
Okay,
including
my
personal
vacation
visits
and
my
staff
got
tired
of
all
my
slides
of
Paris
and
Italy
and
okay,
Barcelona
and
so
forth,
but
trust
me
I
mean
New.
York
City
is
not
on
there,
but
we
have
New
York
City
folks
on
our
team.
It
is
a
very
exhaustive
list
and
we
expanded
it
and
I
know
mr.
scrimmages
a
big
trained
person.
His
travels
he's
been
around
the
world
entrence
that
we
brought
we
continued.
F
Perspective
so
European
cities,
asian
cities,
that
the
best
practices
from
all
the
cities
in
the
world
we've
consulted
with
we've
looked
at.
Thank
you
very
much
for
that
reassurance
and
I
was
surprised
it
just
as
information
on
slide
5
and
mr.
scrimshaw
I
think
said.
Only
10
of
the
13
stations
have
bus
connectivity
and
I
had
never
thought
of
that.
I
can
take
a
UFO
that
has
no
buses
that
go
there.
What
are
the
other
two.
E
F
E
Mr.
chair,
that's
that's
designed
to
minimize
congestion
to
keep
the
sto
buses
running
into
downtown.
They
come
lost
the
portage
bridge.
They
go
to
the
nearest
station.
They
can
we
reconfigured
the
streets
downtown
so
that
they
they
flow
very
nicely,
and
it
keeps
the
largest
flow
of
sto
buses
out
of
the
auto
traffic
congested
points
like
the
intersection
of
Wellington
and
Bank,
one
of
the
most
congested
intersections
or
the
intersection
of
Sussex
and
Rita.
Also
a
very
busy
point
for
cars
that
delays
Transit
customers.
C
Chair,
if
I
could
just
add
to
that
the
two
things
again,
mr.
Scrimgeour
and
the
team
don't
brag
about
the
extensive
work
they've
done,
but
to
your
point,
because
I
want
clarity
on
on
some
key
messaging.
Today.
They
have
done
amazing
work
on
modeling
that
lion
transfer
point
and
there
are
major
road
modifications
of
delay
which
councillor
McKenney
has
supported.
C
F
You
and
yes,
I.
Thank
you
for
saying
that
mr.
man,
Coney
and
I
know
all
the
work.
That's
that's
gone
on
and
I
know.
We
have
upcoming
a
a
stress
test
at
Toni's
pasture
coming
and
and
the
testing
that
has
gone
on
at
the
Belfast
Yards
noted
understood.
Thank
you
and
you
answered
that
question.
Will
there
be
safety
personnel.
F
Oc
Transpo,
constables
or
special
constables
at
the
stations
on
a
permanent
basis
on
a
daily
basis
on
a
continual
basis.
Well,
yes,
mr.
chair,
we
will
have
dedicated
special
constables
on
the
line
at
all
times
on
lion.
Oh
sorry,
throughout
the
throughout
the
rail
network
or
on
the
on
the
LRT
line.
Yes,
sir,
we
have
a
walk
and
ride
bike
and
ride
officers
and
they
would
be
out
there
visible
and
they'll
be
riding
the
trains
and
stations
interacting
with
customers.
Yes,
okay
and
just
my
last
one
other
defibrillators
at
the
stations
are.
F
I
D
Thank
you
very
much,
I
feel
like
I.
Just
came
back
from
a
busman's
holiday
because
I
was
in
London
UK
riding
on
the
tube
and
there's
272
stations
in
that
half
the
size
of
Ottawa,
of
course,
is
8
million
people
and
it's
fascinating,
although
criss-crossing
and
and
it's
it's
incredibly
complicated,
but
you
eventually
figure
it
out
so
watching
this
presentation
today
with
just
13
pregnant
I,
just
suggests
13
stops.
It
seems
this
cake
compared
to
riding
on
the
tubes.
D
We
hadn't
thought
it
before
once
people
start
actually
using
that
so
I
just
wanted
to
get
your
information
now
on
how
we
can
do
this
and
the
process,
because
I
certainly
will
hear
from
people
will
be
the
public
forum
on
on
gender
equity
and
women's
actually
so
I
just
want
to
know.
How
can
we
feed
that
information
to
you
on
concerns.
C
Absolutely
councillor
any
channel,
and
certainly
once
we
open
up,
will
everything
be
perfect.
Of
course
not
I
can
tell
you
that
our
lead
station
oversight,
person
from
OSI
Chancellor
was
calling
Colleen
calmly
and
she
is
a
very
great
planner.
She
worked
in
Calgary
before
and
she's
set
Ted
certified
or
has
extensive
training
in
that
regard,
and
I
can
remember
her
walking
me
through
the
stations
in
terms
of
safety,
where
there's
literally
no
dark
corner
and
so
forth,
but
absolutely
any
councillor
give
us
feedback
at
once.
C
D
D
If
there's
an
issues
that
arise
just
a
couple
questions
in
terms
of
you
know,
this
has
been
a
rough
winter
and
in
terms
of
that
council
officers,
our
consular
officers
have
been
inundated
with
concerns
about
lateness
and
problems
with
the
schedules
where
we
see
a
lot
of
this
I,
don't
want
to
say,
disappear
completely,
but
I'd
like
to.
But
are
we
going
to
see
a
vast
improvement
to
with
the
opening
at
this
line?.
C
Absolutely
and
what
what
going
to
happen
is
once
we
open
those
buses
that
interline
and
have
to
head
into
downtown
and
get
stuck
in
downtown
traffic
conditions
and
loop
back
to
try
to
make
their
necks
run
or
connected
run
no
longer.
The
majority
of
those
will
no
longer
have
to
do
that,
so
the
east,
west
and
south
they
would
predominately
stay
in
those
geographical
areas.
I
know
that
our
operators
can't
wait
for
that
because
it
gives
it
more
reliability.
C
C
We
know
once
we
open
it's
not
just
about
the
rail
line,
it's
also
about
getting
there
with
the
buses
and
being
more
reliable
in
all
your
communities
that
have
been
challenging
and
through
the
Corps
we
will
retain
service
because
I
think
that
was
a
myth
that
was
out
there
we're
going
to
pull
all
the
bus
service
out
of
the
court.
There
is
still
some
some
service
in
there,
including
after
hours,
so
we
predict
reliability
will
increase
dramatically
in
all
areas
of
the
city.
One.
D
Of
the
points
was
when
mr.
Hoshi
was
about
10
getting
people
from
areas
that
social
housing
areas
that
aren't
directly
near
the
mines
to
the
stations
that
are
faster
right,
I
live
near
a
social
housing.
I
know
that
symbols,
bus
routes
tend
to
be
the
neck
ones
and,
and
it's
sort
of
discourages
those
people
from
you,
know
they're,
not
getting
the
connectivity
as
other
neighborhoods
and
I'm
wondering
if
we
can
work
together
on
specific
concerns
about
those
kinds
of
situations.
C
The
answer
is
yes,
and
not
only
now,
but
you
have
four
times
a
year
that
you
can
work
with
mr.
Scrimgeour
directly.
What
I
encourage
customers
to
do
is
to
set
counter
brockington.
He
raised
a
challenge
to
us.
We
worked
with
him
in
his
office
and
we're
fixing
some
things
in
there,
so
you
have
four
times
a
year
that
we
make
adjustments.
So
if
there's
issues
mr.
Scrimgeour
and
his
team
will
work
with
you.
Thank.
D
You
one
more
question
in
terms
of
from
where
you're
buying
your
tickets
and
for
the
Presto
passes
it
tends.
You
know
it's,
it's
obviously
all
at
Loblaws
and
shoppers
drug
mark,
and
so
clearly
that
leaves
out
mom-and-pop
shops
because
I
remember
being
able
to
go
to
a
corner,
store
and
pick
up
tickets
and
many
others,
and
so
I
feel
for
those
those
stores
that
can
no
longer
do
that.
What
is
the
advantage
we're
getting
to
have
this
monopoly.
E
Mr.
chair,
the
arrangement
with
the
Loblaw
corporation
and
their
brand
names,
blah
blah,
Shoppers,
Drug,
Mart
and
real
Canadian
Superstore
will
follow
that
public
procurement
process
that
was
conducted
by
Metrolinx
for
service
in
all
the
parts
of
Ontario
at
a
certified
presto
card.
In
return
for
the
exclusivity
that
Metrolinx
gave
them.
E
They
are
giving
a
lot
of
profile
in
their
stores
to
the
presto
card
and
and
the
service
that's
available.
We
entered
into
an
agreement
with
Metro
lengths
for
Metro
legs
to
be
able
to
do
that
in
Ottawa,
and
we
retained
a
lot
of
non-competitive
ability
to
put
fair
services
out
at
other
locations.
So
this
is
what
we
will
have
fair
services
available.
All
of
our
train
stations.
We
will
be
adding
ticket
machines
to
a
number
of
transit
weigh
stations.
E
D
You
it
being
interested
to
get
more
information
on
that
when
you
have
it,
because
I
think
that
it
must
hurt
our
small
businesses
and
I
just
wanted
to
make
sure
that
we're,
not
forgetting
them
because
they're
the
engine
of
our
economy
here.
So
thank
you.
My
last
question
is
about
to
have
a
number
11
and,
of
course,
I'm
very
happy,
but
it's
it's
going
to
return
to
go
to
Bayshore
and
people
are
extremely
anxious
and
if
we
have
any
further
delays
and
we
pray
to
God
now,
what
is
there?
D
C
No
counselor,
unfortunately,
we
don't
think
it's
possible,
but
I'm,
not
we're
not
focusing
on
that
right
now.
We're
focusing
on
launching
the
rail
line
and
I
I
can
assure
you,
mr.
Scrimgeour,
and
the
team
with
a
calendar
on
possible
scenarios
and
how
how
that
rolls
out
and
the
bus
routes
need
to
roll
out
after
the
LRT
piece
and
we're
as
anxious
as
you
are
to
roll
those
out.
Thank.
D
C
Councillor
Cloutier
touched
on
it
earlier
this
week.
Councillors
received
a
note
that
there's
going
to
be
another
test
of
the
transfer
point
at
any
station
and
as
hoping,
you
just
give
us
an
overview
of
what
how
that's
being
simulated.
What
you're!
Looking
for
and
some
of
your
experience
from
previous
transfer
point
testing
I
think
herdmen
was
one.
That's
already
been
done,
so
you
could
just
give
an
overview
of
what
that
involved
in
what
you're.
Looking
for
I'm.
E
E
E
So
we
do
a
number
of
tests
of
each
of
those
tests,
and
this
will
take
us
through
the
day
I
think
each
one
of
those
goes
for
about
an
hour
and
then
they're
set
up
and
knock
down
time
that
adds
up
to
full
hours
of
closure.
We
did
this
earlier
at
Goodman
station.
Of
course
we
coat
the
station
with
cameras,
so
we
record
everything.
We've
got
not
in
addition
to
the
drivers
and
monitors.
We
have
note
takers.
We've
got
stop
watches
where
your
cameras,
it's
all
recorded
and
analyzed
herdmen,
did
very
very
well.
D
D
D
D
D
E
Mr.
vice
chair,
the
best
way
to
do
I
will
be
to
use
an
app
on
the
phone
or
for
a
lot
of
people.
They
will
over
time,
come
to
learn
the
schedule
they
will.
They
will
know
what
time
their
their
trips
leave
from
tenis
everyone
should.
Everyone
will
make
their
own
decision,
but
they'll
be
able
to
know
that
if
they're
downtown
and
it's
there's
a
train
coming
every
five
minutes
and
it's
going
to
take
them
ten
minutes
to
get
to
where
they're
transferring
you
know
give
themself
about
20
minutes.
E
E
The
61
itself
will
be
running
at
most
times
every
every
15
minutes
as
as
now
I
think
there
are
some
if
you're
going.
You
know
that
the
larger
caps
are,
if
you're
going
to
be
on
terry
park
station
you're
going
down
castle
prank
it's
the
62
has
that
has
larger
gaps
than
61,
though
it
really
depends
on
each
person's
destination.
What's
the
best
way
of
getting
there.
E
D
And
one
one
other
question:
he
identified
and
I
really
appreciate
the
emphasis
being
on
me
on
the
customers
today.
Excites
me:
that's
where
it
where
it
is
most
important.
You've
identified
a
lot
of
measures
that
you
are
taking
to
ensure
a
smooth
transition,
but
obviously
there
are
risks
to
a
successful
transition.
Can
you
share
any
of
those,
or
can
you
report
on
those
what
there
are
to
us?
Well,
what
mitigation
measures
have
you
taken
to
to
offset
those
risks.
C
C
Let
me
step
back,
there's
a
massive
risk
log
that
we've
done
like
from
day
one
from
design
that
you
push
through
the
whole
rail
system
and
so
forth,
but
the
customer
facing
risks.
The
top
two
that
we
identified
I'll
say
three.
First
off
the
original
design
of
these
stations
was
there
were
going
to
be
no
personnel
there.
There
are
going
to
be
unmanned
stations
and
we've
changed
that
we
will
have
customer
service
reps
some
of
them
throughout
the
lines
and
on
launch
specific
to
launch.
C
As
Pat
said,
we
have
enough
hundreds
of
staff,
there
were
recruiting
volunteers
from
across
the
organization
and
we're
training
them
how
to
be
customer
service,
reps
and
so
forth.
So
that
mitigates
the
risk
of
the
customer
that,
for
some
reason,
didn't
take
in
and
you
we
produced
today
between
now
and
launch
and
they
arrive
at
unnies
pasture
or
bleh
or
any
station
and
they're
just
lost.
We
look
for
the
red,
vest,
we'll
take
you
through
and
we'll
help
you
out.
I
think
that's
risk
number
one.
C
This
number
two
that
came
through
the
focus
group
was
I
totally
understand
my
commute
inbound.
Where
I
took
my
bus
and
at
a
station
go
down
peak
I,
not
to
worry
with
the
schedule.
The
train
will
arrive.
What
about
my
trip
home?
Will
my
bus
be
waiting
for
me?
There
and
I
give
full
credit
to
our
customers.
We
hadn't
thought
of
some
of
those
risks
and
mr.
Chavez
retooled
his
operation
to
mitigate
those
risks.
C
Signage
extra
buses,
therefore
snowy
days
supervisors
during
peaks
and
so
forth,
and
then
the
last
one
is
the
very
I
think
the
the
most
strategic,
which
is
the
parallel
bus
service,
which
is
very,
very
expensive
investment.
But
it's
your
insurance
policy
in
the
event
that
during
those
first
three
weeks,
we
have
a
major
breakdown
of
the
system
or
train
get
stock
or
you
know,
haven't
forbid,
there's
something
negative
that
occurs.
We
have
the
parallel
bus
system
in
operation.
C
We
don't
want
customers
on
the
buses
we
want
them
to
to
breed
on
to
the
rate
on
to
the
train
station,
but,
as
mr.
Scrimgeour
said,
there's
2/3
of
them,
you
know,
are
getting
a
change
in
on
day
one,
but
having
that
parallel
service
for
three
weeks
and
yes,
we
will
get
criticized,
you
will
get
criticized
for
empty
buses
if
everything's
working
very
well,
but
we
again
direct.
That's
your
insurance
policy
in
the
event
of
those
first
three
weeks
and
other
agencies
that
have
launched
two
things
nobody's
got
the
load.
C
You
have
on
day
one
you,
it's
not
a
green
field
where
you
want
the
ridership
to
build
we're
moving
the
you
know,
ten
thousand
seven
hundred
passengers
per
hour
per
direction
from
bus
to
rail
in
one
move.
There's
no
second
chance
to
do
that.
Right
and-
and,
secondly,
is
if
there
is
an
incident-
you
have
for
at
least
three
weeks-
some
coverage
there,
but
will
get
criticized
if
things
are
working
really
well,
that
we
were
spending
money
for
having
parallel
bus
service.
It's
an
insurance
policy
and
the
the
city
manager
I
want
to
thank
him.
G
G
There
was
the
fact
that
children
under
five
would
be
carried
through
the
fare
gate
or
parents
can
get
a
free
print
ticket
I.
Believe
I
understood.
Can
you
explain
to
me
how
that
happens
and
I'm
thinking,
particularly
a
few
scenarios,
one
in
which
the
parent
has
a
presto
card
but
they're
taking
their
children
alone?
So
how
will
that
work,
the
second
of
which
just
to
address
strollers.
E
Yes,
I
could
answer
that
mr.
chair
there's
different
different
experiences
depending
on
how
their
trip
starts.
If
the
trip
starts
on
a
bus,
then
it's
all
done
by
interaction
with
the
bus
operator
and
bus
operator
will
print
enough
fare
receipts
transfers
for
as
the
the
parent
or
the
adult,
with
the
with
the
kids
needs,
if
they're
starting
at
a
station,
first
of
all,
to
pushing
a
stroller
if
they're
carrying
their
kid
on
there
older
anything
like
that,
single-payer
walk
through
the
fare
gate,
the
fare
gates
aren't
going
to
snap
closed.
E
E
G
Terrific
just
to
make
sure
I
understand
those
are
important
logistics.
Another
consideration
around
the
operating
times
of
the
line,
I'm
sure
a
tremendous
amount
of
work
went
into
this,
my
question
being
around
considering
the
closing
time
of,
for
example,
with
say
bars
or
restaurants
in
the
market
area,
and
consideration
for
that
outflow.
That
could
potentially
be
looking
forward.
C
I'm
going
to
let
Pat
comment,
the
first
I
want
to
give
you
some
some
insight
into
how
ours
get
established.
We
have,
and
this
isn't
a
brag.
It's
just
the
fundamentals
of
rail
operations.
You
need
to
have
a
maintenance
window
for
you.
They've
got
to
go
out
and
check
the
transit,
so
we
have
the
shortest
window
possible.
We
squeeze
the
p3
proponents
to
saying
we
want
to
maximize
the
customer
service
hours
because
we
do
have
those
bar
hours
and
so
forth.
C
So
that's
how
we
got
to
that
ii
am
piece
what
Pat
has
done,
and
this
is
where
I
wanted
comic-con
on
the
bus
route
piece
is
because
we
did
model
out
a
scenario.
It
was
one
of
my
questions.
What
happens
when
all
the
bars
closed
downtown?
What
how
are
they
getting
home
and
so
forth
so
over
to
Pat?
On
that
one?
There.
E
Thanks
charlie
one
of
the
things
that's
important
to
know
about
early
morning
versus
late
night
services,
when
you,
when
you
do
know
that
we
have
to
have
the
maintenance
window
and
our
maintenance
windows
John
says,
is
quite
short
at
four
hours.
Four
hours
from
when
the
customers
can
last
use
are
trained
to
run.
They
can
first
to
train.
Then
you
can
narrow
that
further
to
how
long
it
takes
get
the
trains
off
the
fact
and
how
long
it
takes
to
get
them
on
in
the
morning.
E
So
the
maintenance
workers
really
have
about
two
and
a
half
hours
to
do
any
critical
work.
They
have
to
do
that
night,
but
one
of
the
things
that
we
consistently
find
that
we
checked
before
we
do
it
is
that
early
morning,
ridership
is
many
many
times
higher
than
late
night
ridership
late
night
ridership
is
concentrated
on
people
who
are
going
home
late
from
bars
and
entertainment
events
and
the
people
who
work
and
support
that
early
morning.
E
Ridership
is
many
times
higher
with
people
who
are
going
to
work
with
people
who
are
going
to
set
up
places
that
people
go
to
work.
People
who
do
Gentile
work
at
hospitals,
people
who
come
in
and
start
up
downtown
off,
downtown
parking
garages,
downtown
office
buildings,
the
people
who
get
here
and
make
it
ready
for
us
to
come
in
at
a
at
a
later
time
in
the
morning.
So.
E
It's
the
hour
between
5:00
and
6:00
the
morning,
we'll
have
many
more
kinds
of
customers
on
board
these
trains
than
our
between
one
and
two
at
night.
We
knew
that
cutting
the
service
off
at
2:00
at
night
isn't
quite
as
late
as
as
it
needs
to
be
to
catch
everyone,
who's
going
home
and
on
those
nights
excuse
me
Oh,
Friday
and
Saturday
nights.
We
will
have
all
the
bus
capacity
we
need
on
the
overnight
Buster's.
Then
overnight,
Buster's
will
run.
G
C
Cancer
is
that
enriched
to
the
fair
system
or
the
train
control
systems.
It
does
both.
So
a
couple
of
things
on
our
first
system,
the
gates
and
the
ticket
machine,
were
very
different
than
what
you
see
down
in
Toronto.
We
have
bought
our
own
equipment
and
so
forth,
and
we
have
a
ten
year:
maintenance
agreement
with
an
external
provider,
there's
a
bunch
of
redundancies
built
on
on
this
end
and
on
the
Metrolinx
interface
piece
on
the
constraint,
control
systems
and
so
forth.
C
There
are
many
things
associated
with
you're
talking
about,
and
I
will
not
go
into
a
public
discussion
now
to
see
about
that,
because
Rail
Safety
is
come
a
long
way,
since
you
know
the
bombings
in
Spain
and
in
England
and
so
forth,
and
so
there's
a
lot
of
features.
You
would
call
the
tour
at
the
TLC
see
you
have
to
sign
a
waiver
to
even
be
in
there.
You
always
have
to
be
escorted.
That's
for
some
of
those
reasons,
you're
talking
about
no
photos
and
so
forth.
C
E
E
360
people
standing
at
a
fairly
comfortable
standing
space
on
trains
that
are
very,
very,
very
busy
following
a
short
delay
or
or
following
candidate
Bluesfest,
the
trains
can
accommodate
more
people
squeezed
more
tightly.
The
600
per
train
is
the
number
we
use
to
plan
the
frequency
of
service
and
and
plan
the
capacity
and
then.
E
So
there's
there's
the
cooperative
seating
areas,
there's
one
beside
each
doorway:
seven
dollars
per
car
14
per
train,
there's
for
a
cooperative
seating
multi-purpose
areas
per
car,
so
eight
per
train
will
be
directing
cyclists
to
the
first
one.
It's
likely
that
two
or
three
bicycles
can
be
stood
and
held
comfortably
in
those
areas
without
blocking
too
many
other
people,
and
then
that
leaves
the
remaining
7
per
train
seven
of
these
cooperative
seating
areas.
Weathers
does
it
mean
standing
space
for
people
who
are
bringing
strollers
luggage,
people
using
wheelchairs
or
other
devices?
C
Mr.
chair,
our
team
is
working
with
Via
Rail
to
do
an
integrated
booking
online.
So
if
you're
buying
a
train
ticket,
you
can
buy
your
ticket
online.
Integrating
there
I
know
that
the
airport
we
put
in
a
vending
machine
at
the
airport,
even
in
advance
of
stage
to
getting
to
the
airliners
directly,
is
a
little
bit
harder,
but
there's
a
lot
of
integration.
Discussions
going
on
with
with
the
Airport
Authority
in
that
regard
on
stage.
E
C
But
no
it's
it's
an
action.
Quick
we've
had
extensive
dialogue
on
that
I
know
the
chair
and
the
mayor
were
asking
me
about
that.
We
will
not
be
doing
a
free
day.
Those
don't
go
over
well,
particularly
the
volume
that
we're
anticipating,
because
it
has
a
tendency
to
draw
out
a
lot
of
customers
and
then
you'll
get
negative
reviews
that
the
trains
are
over,
packed
and
so
forth.
C
Remembering
that
a
lot
of
our
customers
have
monthly
passes,
so
we're
going
to
be
encouraging
them
to
ride
once
we
do
our
opening
to
merely
ride
the
rail
system
and
so
forth,
and
there's
pros
and
cons
to
those
three
things.
The
other
thing
is
you
have
frozen
fares
for
till
July
1st
to
give
some
relief
in
that
regard.
So
we
considered
it
there's
some
negative
risks
to
that
and
that
it
can
affect
that
first
impression.
So
we
do
have
other
three
days.
Canada
Day
is
not
free.
C
C
D
There's
a
few
very
specific
questions,
because
I
know
most
of
what
I've
been
concerned
about
or
thinking
about
in
terms
of
Oh
different
communities
and
how
they
Heather
service
have
been
have
been
answered
already.
But
I
was
visited
by
a
few
members
from
CNIB
and
another
woman
who
lives
in
my
ward,
who
is
visually
impaired
and
about
several
issues
and
not
all
to
do
with
rail.
But
one
of
the
things
that
that
came
up
a
couple
of
times
was:
you
know,
epic,
we
have
visual
impairment
and
they
unique
requirements.
D
They
then
in
a
week,
one
as
their
as
their
navigating
the
stations.
Have
we
in
your
circular
consultations,
have
you
reached
out
specifically
to
the
to
the
blonde
community
to
to
ensure
that
their
you
know
walk
through
that
and
they
understand
exactly
what
happens
when
they
show
up
to
the
stations?
Yes,.
C
We've
done
a
couple
things
on
a
journey
mapping.
We
had
various
scenarios
and
input
from
a
cross-section
of
customers.
We
also
join
the
design
of
major
elements
of
the
LRT.
We
had
our
accessibility,
Advisory
Group,
which
was
fantastic,
actually
drove
some
of
the
design
changes
on
how
the
doors
and
the
post
and
the
grab
bars
are
configured
and
so
forth,
and
then
also
we
and
somebody
outreach
the
seniors
homes
and
so
forth,
but
again
back
to
the
risks.
C
The
reason
we're
going
to
have
we're
going
to
flood
the
stations
with
people
with
old
vests
is
for
exactly
that,
if
you
know,
and
mr.
pepper
and
mr.
scrims
are
going
to
be
training
people
on
you
know,
if
you
see
someone
struggling
from
an
accessibility
perspective,
irrespective
of
what
their
disability
is,
go,
reach
out
and
proactively,
help
them
out
and
so
forth,
and
do
exactly
what
you're
talking
about.
We
have
a
ton
of
features
that
weren't
even
contemplated
in
the
original
design.
C
D
On
the
unmanned
bike
racks
at
there
are
different
stations,
as
you
know,
I
go
by
many
of
them,
often
for
different
reasons.
You
see
on
the
center
that
the
side
of
the
canal
going
west
and
some
of
them
have
a
lot
of
bike
wax,
and
some
of
them
I'm
thinking
with
the
Carling
station
in
particular
and
has
a
small
handful,
is
that
how
can
we
make
sure
that
there's
enough
bike
racks
for
people
there's
nothing
more
frustrating
when
you're
cycling
and
you
have
nowhere
to
to
lock
up
your
bike.
E
Thanks
mr.
Chaubey,
so
for
for
existing
stations
like
Carling
on
line
2,
we
monitor
regularly
how
how
many
bike
Emily
spaces
of
the
bike
parking
are
being
used
and
we'll
be
doing
the
same.
With
line
1
line.
One
has
many
more
bike
parking
spaces,
as
we
open
and
others
do
and
at
the
same
point
we're
also
adding
bike
parking
capacity
all
across
the
system.
E
We're
still
wrapping
up
the
project
that
was
funded
by
one
of
the
federal
P
TIF
funds,
but
we
monitor
regularly
how
many
spaces
are
being
used
and
when
we
find
that
there
are
few
spaces
available
or
we're
able
or
see
indications
that
there's
more
bicycles
being
parked.
There,
then
there's
room
for
that's
when
we
start
working
on
what's
an
affordable
way
to
add
parking
capacity
at
that
station.
Carling
in
particular,
has
very
limited
land
availability
most
of
the
land.
E
There
is
not
in
City
hands,
and
sometimes
that
takes
longer
to
do,
but
so
we're
monitoring
it
all
the
time
we
have
people
go
and
see
how
many
bikes
are
parked
there
we're
also
taking
comments
from
customers
and,
if
you
ever
see
any
example
at
a
particular
station
status
picture
tell
us
where
you
took
it
when
you
took
it,
and
that
goes
in
as
part
of
our
marking
system.
Okay,.
D
Okay,
I'm
fair
enough
that
I
just
want
to
go
back
to
two
years
Colleen
as
an
example,
there
are
only
five
or
six
spots
to
to
lock
up
so
when
in
a
stage
one
opens
I
would
imagine
that
that
line
is
going
to
be
using.
You
know
a
much
greater
frequency,
so
almost
immediately
we're
going
to
need
so
I
could
send
you
a
picture
today.
We
have
SPECT
I,
think
that
I
just
did
that.
C
C
Elevators,
probably
the
most
expensive
in
the
industry
right
now,
they're
very
robust
heavy-duty.
We
do
not
skimp
on
those
on
stage
1
or
stage
2
double.
So
if
one
goes
down,
you
know
the
other
one.
Their
maintenance
regimes
are
chan.
We've
walked
through
all
their
maintenance
regimes,
and
this
applies
to
elevators
and
escalators.
They
have
special
look
like
Ghostbuster
vacuum
cleaners.
C
They
go
there
to
grab
the
grit
because
that's
your
problem
on
escalators
and
we
have
redundancies
there
also
on
some
of
those
features
and
so
heavy
duty
maintenance
regime
in
the
winter
lots
of
proactive
maintenance.
Remember
if
an
elevator
goes
down,
they
get
penalized.
So
we
deduct
from
that
four
million
dollar
payment,
so
they're
highly
incentivized
to
have
all
those
systems
up
and
running
and
your
hot
buttons,
our
escalators
elevators
they
go
down.
We
start
deducting
immediately
within
a
response
time
and
so
forth.
So
it's
in
their
best
interest.
We've
seen
the
equipment.
D
You
mr.
chair
I'll,
keep
this
short
because
I
am
mindful
of
the
time.
I
actually
just
have
a
comment
if
I
wondered
so
mr.
Menken
and
his
staff
for
the
really
detailed
presentation,
I
am
actually
one
of
your
customers.
I
travel
every
single
day
to
and
from
work
for
more
than
into
Tony's
Pass
room,
currently
I'm
a
91
and
so
see.
I
had
some
anxiety
about
what
my
customer
experience
was
going
to
be
like
on
day.
One
and
I
do
plan
on
switching
over
and
a1c.
D
Just
count
me
in
and
I
had
some
some
anxiety
about.
Okay,
I
took
the
best
layer.
Then
what-
and
so
this
presentation
was
incredibly
helpful.
To
assuage
my
concerns
about
my
customer
experience.
Taking
you
know
the
best
suitable
air
station
and
then
writing
the
one
from
beginning
to
end
to
Chinese
posture,
especially
given
that
the
assertion
and
Tony's
posture
are
transfer
points
and
we're
going
to
be
very
busy
so
I,
just
as
a
customer.
D
I
would
like
to
thank
you
for
the
work
that
you
have
done
to
make
sure
that
the
customer
experience
is
there
and
I
was
I
can
say
from
experience
that
when
the
Chinese
pasture
station
switched
over
from
the
transit
way
to
the
surface
level,
I
guess
we'll
call
it
station
that
the
OC
Transpo
folks
were
there
and
they
were
incredibly
helpful
and
I.
When
I'm
confused
I've
got
a
really
confused.
D
B
A
F
F
A
F
A
C
There's
a
defined
response
time
for
all
elements:
I,
don't
have
that
here
with
me,
but
it's
very
quick
but
again
they're
incentive
it.
So
if
the
elevator
is
down,
there's
deductions
after
a
certain
amount
of
time
on
their
payment.
But
to
your
point
of
you
know,
you
mentioned
the
word
parts
as
part
of
the
lamp
up
in
operational
readiness
and
I'm.
Just
throwing
this
in
so
everybody
knows
the
complexity
of
testing
and
commissioning,
as
mr.
C
charter
sits
with
our
TM
and
they're,
going
through
line
by
line
the
parts
inventory
on
hand
of
critical
components
based
on
infrastructure.
What
goes
down
typically
in
the
first
month
of
operation
six
months
and
what
do
they
have
on
hand?
So
we
have
line
of
sight
into
the
inventory.
What's
on
stock,
there
are
new
elevators,
so
the
readily
available
parts,
but
so
incentivized
response
times
penalties.
They
don't
achieve
it
redundancy
and
then
we
have
line
of
sight
on
our
TM.
We
can
audit
anything
any
element
of
their
operation.
B
Thank
you,
okay,
everybody
can
we
receive
that
I.
Thank
you
very
much
for
the
presentation
and
answering
all
the
questions
received.
Thank
you
next
item.
First,
there
strategies
to
increase
transit,
ridership
consistent
with
the
city's
transportation
master
plan.
We
have
two
delegations
and
and
then
we'll
go
to
questions
with
that
one.
So
mr.
:
we're
here
mana
sorry
Jim.
We
got
a
bump
here
here.
I
Thank
You
mr.
chairman,
and
taking
members
of
Commission
I'm
here
representing
the
Federation
of
citizens
of
associations.
My
name
is
Alex
Cullinan
vice
president
of
the
FCA,
and
we've
been
here
before
you
with
respect
to
this
issue,
and
we
are
supporting
the
motion
that
is
being
presented
before
you
today.
The
FCA
does
support
the
cities,
City
Council's
transportation,
master
plan,
objective
of
increasing
transit
ridership
and
the
public
investment
that
has
been
given
into
expanding
public
transit
as
a
means
of
achieving
that
goal.
I
I
Almost
ten
eight
years,
we
are
concerned
that
we
have,
in
a
transportation
master
plan,
the
target
of
increasing
transit
ridership
as
a
share
of
transportation
trips
from
22
percent
in
2011
to
26
percent
in
2031.
As
those
of
you
will
follow,
this
is
a
Canada
documentation.
You
will
realize
that
the
latest
results
we
had
20
percent
of
transit,
ridership
and
at
resident
will
share.
So
another
is
we've
not
progressed.
We've
gone
backwards.
I
Part
of
the
Mandate
of
the
transit
Commission
is
to
adopt
policies
in
support
of
increasing
ridership.
It
makes
good
sense
to
play
the
City
of
Ottawa,
both
in
terms
of
the
bottom
line
in
terms
of
tax
dollars,
because
the
alternative
is
that
much
more
expensive
to
provide
and
maintain
roads
and
there's
so
in
terms
of
quality
of
life
and
the
environment.
I
So
what
we're
here
to
ask
for-
and
you
may
want
to
fold
it
into
your
transportation
master
plan
review,
but
what
we're
here
to
ask
for
is
obviously
there
is
an
assumption
that
transit
users
must
contribute
towards
the
cost
of
a
transit
system.
That's
fine,
but
there's
also
a
point
at
which
price
affects
behavior,
clearly
service,
the
axe-fx,
behavior
accessibility
affects
behavior
and
we're
talking
about
the
decision
by
residents
whether
or
not
to
take
transit.
I
I
But
you
also
have
the
pricing
points
that
ensures
that
you
don't
lose
ridership
as
you
have
lost
since
2011
to
about
2016
2017
in
2011
you're
attracting
one
hundred
and
3.5
million
rides.
Think
the
current
figure
now
is
ninety
seven
point.
Eight
LRT
clearly
is
going
to
have
an
impact
and
we
hope
so
if
it
doesn't
have
an
impact,
you
have
a
while
on
your
hands.
I
D
D
I
On
it
well,
Tiny's
is
always
an
issues.
Children
I
appreciate
the
point
that's
being
made
about
the
impact
of
LRT
I.
Think
a
lot
is
hanging
on
the
pricing
for
LRT
already.
This
council
has
decided
to
push
off
fare
increases
in
part
because
of
the
disruption
of
the
transition,
but
you've
already
built
into
the
affordability
model.
The
fare
increase
of
two
and
a
half
percent
a
year
stretching
out
to
20
31.
So
that's
already
there
is
it
the
appropriate
level.
So
these
studies
take
some
time.
They
don't
happen
overnight.
I
I
think
you'll
be
better
off
starting
now
to
find
out,
because
by
the
time
the
results
come
in
LRT
will
have
opened.
You
will
have
information
will
know
what
the
elasticity's
are.
Mr.
Spencer
knows
all
of
our
elasticity's,
so
d'alene
I,
don't
think
you're
going
to
be
very
much
sleepy
because
it
takes
so
much
time
to
do
these
studies.
So
LRT
is
going
to
happen.
I
get
that.
I
Our
point
is,
please
make
sure
you
have
our
strategy
in
place.
It's
not
you're
not
going
to
have
that
strategy
in
place
by
2020,
but
you
ought
to
have
that
information
before
you
to
see.
Are
you
on
the
right
track?
Do
you
need
to
move
deviate
this
way?
Be
it
that
way
whatever
it
is
and
given
what's
happened
in
the
past
since
2011,
we
were
concerned
that
we
should
not
have
lost
that
ridership
when
we
have
population
growth
and
employment
ways
at
the
same
time.
I
Our
assumption
is
not
it
all
happened
because
of
fares,
but
it'd
be
naive
to
assume
that
fares
did
not
have
an
impact
and
fares
are
something
you
guys
control
right,
so
so
do
the
homework
and
as
consumers
as
a
residents
affected
by
your
decisions,
we
would
like
to
see
that
homework
because
it's
easier
to
sell
a
very
place
and
or
a
tax
increase
if
the
informations
before
the
public,
so
I
think
the
public,
generally
speaking,
wants
this
to
be
a
success.
So
this
is
the
due
diligence.
I
B
Thank
you
very
much
mr.
:,
and
next
up
is
Trevor
Hoshi
and
what
others
make
is
whether
the
seat
are
important.
Remind
members
that
there
was
another
presentation
scheduled
this
morning.
Another
delegation
so
I
miss
a
new
base
and
she's
unable
to
stay
with
us,
but
a
copy
of
her
presentation
is
on
the
shared
guide
for
you
to
look
at
mr.
Hoshi
Thank.
H
You,
chair
and
transit
commissioners
I
just
wanted
to
speak
in
support
of
this
motion.
Of
course,
our
fare
structure
should
be
designed
to
encourage
transit.
Ridership
we've
been
quite
concerned
about
the
annual
increases
in
the
plans
to
increase
fares
every
year
by
2.5
percent.
According
to
the
long-term
financial
plan,
affairs
are
to
increase
by
2.5
percent
every
year.
The
return
trip
on
OC
Transpo
in
the
year
2048
will
cost
the
user
more
than
14
dollars,
and
we
think
that's
really
far
far
too
much.
H
People
already
are
saying
you
know
other
than
Vanier
and
I
want
to
travel
to
the
Byward
market
and
pick
up
some
local
vegetables.
I
could
probably
drive
there
and
park
more
affordably
than
taking
the
bus.
If
my
husband
and
I
learned
to
do
it,
for
example,
that's
a
specific
anecdotal,
a
bit
of
information
that
a
woman
shared
with
me
who
lives
in
Vanier
and
so
I
think
we
need
to
be
designing.
H
The
fare
structure
to
encourage
transit,
ridership
and
I
think
this
assumption
that
we're
going
to
increase
spares
over
the
year
by
2.5
percent
is
not
going
to
lead
us
to
increasing
transit,
ridership
I'd.
Also,
like
consideration
or
more
consideration
given
to
equity
and
inclusion,
and
so
the
equity
and
inclusion
lens
should
be
vigorously
applied
to
the
fare
structure.
H
H
That
could
perhaps
learn
from
the
Calgary
model
and
then
the
other
thing
is
that
right
now,
if
you
do
tap
your
presto
card
and
you
want
to
pay
pay-as-you-go
I
guess,
which
is
what
I
do
I,
don't
always
ride
the
bus,
downtown
or
I,
don't
always
work
full-time
hours,
and
so
getting
a
monthly
bus
pass,
doesn't
always
make
sense
for
me.
So
what
I
tend
to
do
is
I
load
it
with
cash
and
I
tap.
H
But
when
you
get
to
a
point
in
the
month
when
you've
paid
a
single-wide
fare
to
the
point
at
which
you've
reached
the
cost
of
a
monthly
bus,
pass
we'd
really
like
to
see
the
city
automatically
upgrade
someone
to
the
monthly
bus
pass
so
that
we're
not
not
nickel
and
diming
riders.
So
we
understand
that,
through
with
Musto
and
Metrolinx
business
model,
that
it
is
possible,
it
might
cost
the
city
to
treat
the
customers
well
in
that
way
and
stop
nickel
and
diming
them.
But
I
think
it
would
be
a
worthwhile
expense.
H
So
I
guess
you
know,
increase
a
councillor.
Kevin
I
didn't
have
a
chance
to
ask
you
this
in
advance
of
today,
but
for
the
person
who's
moat.
Moving
this
motion,
I
was
just
wondering
at
the
friendly
amendment
could
be
made
to
essentially
bring
a
huge
focus
of
the
report
to
address
equity
and
inclusion
and
how
the
fare
structure
could
better
address
these
concerns
and
also
whether
or
not
that
automatic
upgrade
to
a
Monthly
Pass
could
be
considered
as
part
of
this
gold
bullet
report.
D
Thank
you,
I
guess.
I
was
asked
questions
in
this.
You
know
I.
Think
I'm
supposed
to
ask
you
questions,
but
thank
you.
The
reason
I'm
bringing
this
motion
forward
is
in
terms
of
equity
and,
first
of
all,
I
want
to
thank
Council
for
for
agreeing
to
a
freeze
to
the
low
income
passes
for
this
year.
I
think
that
was
very
helpful.
It
wasn't
a
large
cost,
but
it
made
a
great
big
difference
to
those
who
are
affected
by
it.
D
That's
why
I
put
that
forward,
because
I
truly
believe
that
it's
very
very
helpful
to
that
community
and
it
means
more
bioship,
because
we
want
to
encourage
people
at
every
level
to
to
use
the
system.
This
is
almost
certainly
going
to
be
happening,
post
LRT
as
it
were
done
because
I
can't
see
us
if
we're
on.
You
know
it's
eminent
if
LRT
is
eminently
going
to
be
put
on
so
but
I
just
want
to
ask
you:
do
you
see
the
competitions,
and
this
is
what
I
see
as
being
other
forms
of
transportation?
D
H
Certainly,
we
know
that
uber
and
lyft
are
parasitic
to
transit
operators.
They
are
second
customers
off
the
other
transit
systems
into
these
private
vehicles
that
drive
on
the
roads
and
no
doubt
damage
the
roads
and
congest
the
roads,
impacting
the
climate
and
the
public
transit
systems,
ability
to
be
reliable
and
because
there
are
more
cars
on
the
road.
So
we
do
think
that
you
know
those
those
business
models
that
are
being
financed
by
people
with
very
deep
pockets.
H
We
don't
know
how
much
longer
you
know
lift
and
we
are
going
to
exist,
but
certainly
we
know
that
they're
pulling
people
off
the
public
transit
system
and
they're
congesting
the
roads,
and
so
we
need
to
have
public
transit
fare
structure
that
encourages
people
and
is
cheaper,
ideally
quite
a
lot
cheaper.
Then
there's
other
private
options.
B
C
Certainly
mr.
chair
I,
there's
a
bunch
of
parts
to
this
that,
and
some
of
it
is
historic
in
recent
history
that
I
think
is
important
for
members
of
the
Commission
and
new
members
at
the
Commission
Council
first
off
in
terms
of
how
pricing
affects
ridership
I
agree
with
the
with
the
first
speaker,
mr.
Cohen,
you
know
I've
had
discussions
about
this.
We
did
do
a
very
extensive
report
on
that
and
I'm
happy
to
recirculate
that
last
term
in
council.
C
We
did
that
and
and
I
caution
everyone
that
elasticity
is
but
one
of
the
inputs,
Commission
Olsen,
spot-on
in
terms
of
what
all
the
drivers
to
ridership
and
so
forth,
but
we
brought
in
an
independent
expert
in
this
area
of
elasticity
and
ridership
trends,
and
that
report
talked
about
what,
because
our
question
was
wise,
ridership
moving
in
downward
trend.
So
we
have
that
I'm
happy
to
circulate
that
to
members
of
the
Commission.
Secondly,
I
caution.
Anyone
on
talking
about
uber
lyft,
taking
away
rights
from
from
transit.
C
There
is
no
evidence
other
than
New
York
City,
that
that
is
occurring
and,
quite
frankly,
in
terms
of
multimodal
operation,
where
you're
trying
to
create
capacity
on
certain
routes
last
mile,
first
mile,
any
mode
can
be
helpful
and
the
quite
frankly
leading-edge
transit
agencies
are
moving
to
that
and
getting
into
vouchers
for
those
that
can't
afford
it
and
so
forth.
So
just
a
caution
up
there
you
did
approve
once
you
receive
the
pricing,
how
it
affects
ridership
study
the
last
term
again
back
to
the
incremental
changes.
C
Council
approved
a
brand-new
fare
strategy
and
it
looked
at
eliminating
multiple
subsidies
on
tops
of
subsidies
that
were
no
longer
effective,
equitable
and
so
forth.
So
that
was
done.
You
have
the
transit
affordability
plan,
you've
approved
and
you
also
I
can
again
I
want
to
reiterate.
We
apply
the
equity
inclusion
lens
on
two-thirds
on
two
routes.
There
was
a
motion
from
a
previous
councillor
that
directed
us
to
do
that.
So
we've
done
a
lot
of
that
work
and
I'm
happy
to
bring
back
a
fair
strategy
some
time.
C
But
don't
ask
me
when
don't
ask
me
when
the
capacity
is
available
and
if
you
want
them
in
context
to
the
transportation
master
plan,
absolutely
is
that
some
of
the
councillors
have
mentioned
you
need
to
let
LRT
do
its
thing,
because
it
is
going
to
change
the
travel
patterns
and
behaviors
across
the
board,
and
so
I
I.
Don't
just
you
know
if
you
want
us
to
do
this,
you
want
to
direct
us
to
do
this.
We
can
do
it.
I
just
want
to
manage
your
expectation.
C
It
will
not
be
anytime
soon
and
I
will
need
to
look
at
all
those
inputs
back
into
it
and
if
I
have
to
all
bring
back
a
report
telling
you
what
external
resources
I
need
and
the
capacity
of
what
things
we
put
on
the
back
burner,
because
it's
in
congruent
to
what
you've
just
done
getting
to
where
you
are,
it's
misaligned
to
all
the
steps
you've
taken
to
to
set
you
up
for
the
future
in
that
regard,
so
not
opposed
to
it.
That's
that's
my
view
on
it
and
I
want
to
imagine
expectations.
C
I,
don't
disagree
with
a
lot
of
the
comments
that
have
been
made
but
again
I'm
trying
to
tell
you
that
we're
not
just
sitting
idly
by.
If
you
want
to
see
that
report
by
an
external
expert
that
we
paid
a
lot
of
money
for
I'm,
happy
to
send
it
out,
and
why
don't
you
sit
down
with
us
and
we'll
walk
you
through
it
for
those
that
have
not
seen
it
before?
You
maybe
make
some
of
these
decisions
that
gets
us
off
of
things
that
are
important
to
all
of
you.
D
Yeah
comment:
absolutely
okay!
Thank
you!
Thank
You,
mr.
men,
corny
food
for
that
I
think
what
you're
saying
is
that
we
can.
We
can
work
together
on
this
and
that
right
now
we're
just
at
the
tip
of
our
change
and
which
is
inevitable
that
we're
going
to
have
change
and
that
will
affect
ridership,
there's
no
doubt
about
it,
but
I
guess
what
we're
looking
at
is
next
steps
in
terms
of
stay.
We
need
to
work
on
equity.
We
still
need
to
work
on.
D
You
know
how
this
fits
in
as
a
it's,
a
business
plan,
and
you
know
like
how
how
we
keep
leadership
up
and
how
we
see
how
it
affects.
You
know
it's
affected
by
affairs.
It's
been,
as
has
been
stated
earlier:
it's
not
that's!
Not
the
only
point,
so
I
think
we
can
agree
that
your
point
is
that
it
can
do
it
immediately.
D
I
get
that
I
get
that,
because
this
is
we're
about
to
do
a
big
change,
but
I
think
we
still
have
to
work
it
in,
because
the
transportation
master
plan
is
is
also
coming
up
and
I.
Think
the
whole
point
of
this
is
to
tighten
and
to
work
together
on
this.
So
if
you're
saying
that
that's
possible,
then
I
think
that
that's
something
that
we
work
on
together.
C
Chair,
if
I
can
take
some
Liberty,
what
I'm
suggesting
is
why
don't
we
share
with
you
what
we
have
in
this
space,
which
is
not
just
the
studies
we've
done,
but
also
the
kewda
independent
studies
on
what's
driving
ridership
decline,
there's
great
studies
of
New
York
cities
and
other
things
and
I
manage
the
transit
I'm
doing
the
transportation
master
plan.
Also,
that's
like
that's
under
my
umbrella.
C
D
A
You
mr.
chair
I'm
I'm
going
to
caution
my
colleague
about
the
risk
of
this
being
defeated,
because
if
it's
defeated
it's
game
over
and
my
advice
is
that
this
be
pulled
today-
and
you
have
a
very
kind
offer
from
a
general
manager
to
work
with
you
to
give
you
all
the
information
you
need
and
to
perhaps
come
back
in
six
or
nine
months
once
LRT
is
open.
A
So
to
my
colleague,
please
understand
that
when,
if
it's
defeated
it's
not
coming
back
this
term
price
is
not
the
number
one
issue
in
my
award
and
I
said
this
at
the
budget.
Hearings
that
we
had
price
is
important
and
the
concerns
about
a
two
and
a
half
percent
increase
every
year.
Concerns
me
very
much
and
I
actually
don't
want
that
to
happen,
because
I
think
we
need
to
focus
on
new
riders
that
can
help
offset
the
costs.
The
issues
that
drive
my
residents
away
from
OC
Transpo
is
not
the
cost
of
the
ride.
A
It's
three
things:
reliability
of
the
service,
the
capacity
of
the
buses
people
have
buses
going
by,
but
they're
full
in
the
morning
and
coverage
that
as
part
of
my
award
that
don't
have
OC
Transpo
service
we've
had
these
conversations
before
so
price
is
important.
It's
part
of
the
recipe,
in
my
opinion,
in
my
ward,
it's
not
the
major
factor.
A
A
Some
people
are
going
to
be
willing
to
pay
much
more
than
350
because
they
see
the
service,
maybe
they're
going
further,
but
the
people
who
are
converting
to
Ober
or
lyft
there
is
no
ruler
left
ride,
that's
less
than
three
dollars
and
fifty
cents.
So
obviously
there
are
people
who
are
willing
to
pay
more
than
what
they're
paying
now
on
the
bus.
So
I
want
to
reinforce
again
that
price
is
important.
There
are
legitimate
concerns
about
ongoing
price
increases
over
many
many
years
and
I
think
we
cannot
ignore
that.
A
We
as
a
commission
need
to
look
at
how
to
tap
into
people
who
are
using
their
car
and
who
can
convert
to
public
transport,
but
in
my
ward
in
particular,
there
are
some
other
key
variables
at
play
that
is
either
keeping
them
away
from
transit
or
is
making
them
have
that
serious
conversation
with
their
family
members
or
sponsor
themselves
about
do
I
want
to
keep
going
with.
Some
of
those
major
issues
are
addressed.
I
won't
support.
A
This
motion
today,
I
think
that
the
Commission
needs
to
listen
to
the
direction
from
our
senior
staff
here,
including
the
general
manager,
and
both
get
better
informed
about
what
a
fair
strategy
is,
what
already
exists,
but
also
to
let
the
dust
settle
once
LRT
opens
and
I
think
that
applies
to
some
of
the
other
motions
that
we
have
come
in
here
today.
So
I
just
wanted
to
put
those
comments
again
on
the
floor
and
again
encourage
my
colleagues
to
consider
deferring
this
until
after
LRT
opens.
B
D
B
I
think
the
commitment
by
the
general
manager
was
to
circulate
the
information
they
already
have.
So
your
motion
could
be
more
informed
as
to
where
you
want
to
go
with
that.
Is
that
your
understanding
as
well,
so
how
about,
if
you're
willing
to
withdraw
the
motion
and
we'll
do
that
and
the
general
manager,
if
you
could
circulate
that
report
to
all
commissioners,
so
we
all
have
a
sense
of
what
you
do
have
on
that
topic.
Yes,.
B
B
A
B
Very
good
point:
counselor
the
law
said
legal
for
the
clerk's
office,
you
the
one
who
ever
wants
away
in
on
a
chair.
Yes,
this
motion
is
in
order.
It
is
such
the
milled
in
order.
One
thing,
maybe,
though
we
could
say
before
the
delegation
start,
is
a
question
to
the
general
manager
on
this.
This
is
something
that
we
currently
even
have
the
system's
capacity
to
do
before
we
start
discussing
about
when
and
if
we
want
to
do
something
like
this
chair.
B
I
Mr.
chairman,
we
have
a
problem.
Seniors
have
in
I
know
it's
kinda
like
on
other
things:
I
do
I
chair
the
Council
on
Aging's,
although
our
seniors,
Transportation,
Committee
I'm,
joined
by
Margaret
and
a
thought
there
is
who
are
members
of
our
committee.
Our
committee
has
encountered
a
problem
with
a
very
successful
program
the
city
has,
which
is
why
seniors
right,
pre
Wednesday's,
it's
a
very
successful
program
to
the
point
where
seniors
are
crowded
buses
difficulties
in
making
their
appointments
on
that
day,
because
it
is
so
successful.
The
same
question.
B
B
I
B
So
if
we
can
go
ahead,
even
though
we
don't
have
to
keep
available,
okay,
all
right
mr.
McCarney
will
park
your
answer
and
will
do.
Is
the
Commissioner
asked
we'll
go
ahead
with
the
presentation
just
remind
the
commissioners
around
the
table
that
we're
going
to
come
back
to
this?
Whether
we
have
the
ability
or
not
mr.
Cole,
Thank,.
I
You,
mr.
chairman,
mr.
children,
I'm
not
we're
not
here
looking
for
an
immediate
solution
to
a
problem,
we're
here
to
present
to
the
Commission
that
there
is
a
problem
and
we're
looking
for
solution,
we're
asking
you
to
ask
your
staff
to
examine
the
problem,
we're
facing
and
see
what
they
can
come
up
with.
It
may
be
as
simple
as
programming
a
card.
Maybe
something
else
we
don't
know
all
we
know-
and
this
here
is
that
we
have
a
genuine
problem
on
Wednesdays.
They
are
so
popular
on.
I
Some
routes
is
difficult
for
seniors
to
get
on,
get
a
seat,
that's
difficult
for
seniors
to
make
their
appointments
and
all
we're
asking.
We
didn't
know
what
capacity
staff
have
that
we
have
worked.
Well,
we
stopped
in
the
past.
They
are
a
member
of
our
committee
and
all
we're
asking.
Is
that
take
a
look
at
this
please
and
see
what
can
be
done
to
deal
with
an
issue
we
are
proposing
that
the
day
become
flexible?
Is
there
another
solution?
We
welcome
another
solution,
we're
not
asking
for
more
money,
we're
not
asking
for
more
favors.
I
All
we're
asking
for
is.
Please
recognize
that
there's
a
problem
here
set
the
seniors
they're
accessing
that
right.
Pre
Wednesday
are
encountering
problems
because
it's
so
successful,
so
just
I'm
asking
staff
take
a
look
at
this.
Come
back
and
tell
you
folks,
and
if
we
come
back
and
say
you
know,
we've
done
everything
under
the
world
and
we
can't
come
up
with
anything.
Well:
okay,
fine
but
I
believe
there's
more
capacity
and
more
empathy,
because
staff
have
been
very
good
to
accommodate
these
seniors
concerns
on
the
buses.
D
I
We're
not
transit
experts.
There
are
a
number
we
think
there
are
a
number
of
different
ways
of
handling
this
one
could
be
programming
the
presto
card,
we
don't
know
if
that's
within
the
reach
of
OC
Transpo
staff
or
not.
It
may
be
that
there's
another
means
of
dealing
with
this.
So
we,
if
we
have
the
right
answer,
we
come
here
with
it.
I
All
we
have
is
a
problem
that
we're
asking
the
people
who
are
professional
in
the
field
to
take
a
look
at
and
report
back
to
the
Commission
and
if
they're
cost
associated
with
it,
you
folks
will
know,
make
a
judgement,
but
all
I
can
do
on
behalf
of
our
committee.
We
consulted
with
over
three
hundred
seniors
groups
and
individuals
in
the
City
of
Ottawa
80
over
80%
support
our
proposal
that
there
should
be
some
flexibility
for
that.
I
Why,
pre
day
during
the
week,
so
we
know
there's
strong
support
from
the
senior
serving
agencies
from
seniors
organizations,
because
they
acknowledge
is
a
real
problem.
So
you
know
all
we
can
do
is
come
here
and
ask
to
pull
your
folks
and
to
direct
staff
to
take
a
look
at
it.
See
what
can
be
done,
I,
don't
very
much
that
it
can
be
resolved
on
the
floor
of
the
Commission
today
I
would
not.
We
would
like
it
to
be
taken
seriously.
If
you
will.
D
Double
last
name
can
be
really
annoying.
I
know:
I'm
functioning
support
here.
Presentation
I,
continue
understand
where,
where
your
organization's
is
coming
from,
however,
during
of
the
budget
presentations,
I
think
it
was
ms
dr.
dozous,
because
her
last
name,
one
of
the
points
that
she
made
during
her
presentation,
is
that
just
because
you
are
senior
does
not
mean
that
you
require
a
higher
discount
on
a
bus
pass.
A
paraphrasing
largely
so.
My
question
is:
is
that
seniors
are
now
being
offered
as
of
July
1st,
to
live
free
days
and
I'm
ashamed?
D
That
Sunday
is
not
an
optimal
for,
say,
medical
appointments,
so
I
can
say
from
personal
experience
it's
a
pretty
good
day
for
grocery
shopping.
What
I
would
ask
is,
is,
do
you
know
mu
a
naught,
and
this
is
fine.
How
many
seniors
are
actually
accessing
the
ride
free
day
you
say
that
the
buses
are
crowded
and
and
and
it's
making
it
difficult
to
get
to
appointments.
But
do
you
have
any
data
on
how
many
seniors
you're
accessing
the
ride
free
day?
We.
I
I
So,
even
with
the
seniors
discount,
some
find
it
a
difficulty
to
make
ends
meet.
So
we
are
accessing
that
day
because
it's
free
and
we
have
a
problem.
So
we're
not
looking
for
anything
more.
If
asked,
you
know,
I,
don't
if
we
could
get
that
right,
food
day,
happy
to
give
up
Sunday
for
that.
But
that's
not
the
issue
so.
D
I
Don't
have
access
to
those
members,
but
we
can
tell
you
that
the
Senior
Service
organizations
such
as
Auto
a
senior
support
the
companions
there's
a
coalition
of
senior
support
agencies,
a
Serb
somatic.
They
strongly
support
our
proposal
because
their
clients
are
telling
them
it's
a
problem.
It's
not
just
us
at
the
Council
on
Aging,
but
is
the
service
senior
service
agencies
that
are
saying?
Yes,
there
is
a
problem
here
that
needs
fixing
right.
D
I
B
D
Thank
You
mr.
chair.
Basically,
the
points
have
been
made
that
you
know
that
we're
kind
of
I-
don't
want,
say
victim
of
success,
but
it's
been
very
successful
to
have
the
the
Wednesday
free
ride
and
it
is
requiring
that
pressed
or
pacified.
As
has
been
pointed
out,
and
it's
looking
at
it's
asking
to
look
at,
you
know
an
analysis
and
to
report
back
to
us
about
the
possibility
of
making
it
flexible
in
terms
of
other
days
of
the
week,
for
the
reasons
that
have
been
pointed
out.
So
this
isn't.
D
I
C
So
mr.
chair
with
specialist
motion,
we
I
can
report
today
and
there's
two
parts.
There's
the
motion
and
I'm
going
to
now
that
heard
some
details.
I
have
a
proposal
that
we
could
put
forward.
If
that
works,
we
cannot
program
the
system
to
do
what
is
being
asked.
So
I
don't
need
time.
I,
don't
need
resources.
I'll,
just
tell
you
that
right
now,
we've
already
looked
at
it
and
it's
not
restrictions
with
Metrolinx.
We
know
how
the
system
works.
It's
when
now
fare
gates
and
so
forth.
C
So
technically
you
can't
do
what's
being
asked
so
I
don't
need
to
go
away
and
do
a
study
and
report
back.
So
there's
part
a
of
the
answer.
Part
B
is,
if
you
move
the
day
to
any
other
day,
you've
got
a
budget
issue.
You've
got
to
go
and
find
money
and
reopen
up
the
fare
table
and
and
then
find
money
in
that
regard
now
hearing
what
I
just
heard,
because
I
was
asking
my
colleagues,
if
you
can't
fix
things,
you
don't
know.
So
if
why
don't
we?
C
As
a
proposal,
takeaway
I
am
happy
to
meet
with
the
seniors
groups
and
to
hear
whether
it's
an
totally
a
factual.
But
what
are
the
routes
will
Express
we're
hearing
about
these
issues
and
we
can,
through
the
quarterly
adjustments
or
route
adjustments
and
the
adjustments
of
the
buses
that
you're
investing
in.
C
We
can
see
if
we're
going
to
address
that,
because
we
do
do
report
on
overloads
and
so
forth,
and
so
you
can't
fix
what
you
don't
know
if
we
have
seniors
that
are
struggling
to
get
into
buses
and
I
know
many
of
them
that
use
this
service.
On
that
particular
day.
We'll
look
at
that
war.
We
can
do
some
visual
observations
out
there
and
so
forth,
so
I'm
just
offering
that,
in
the
context
of
trying
to
provide
some
relief.
C
B
You
mr.
Marconi,
so
councillor
Cavanaugh
be
one
and
then
the
motion
to
say
that
they
report
back
as
part
of
the
next
budget
process
because
it
solves
the
budget
issue
if
there's
a
way
to
move
it
to
another
day.
Or
do
you
just
want
to
let
us
vote
with
the
understanding
that
you're
asking
for
a
vote
on
something
we
can't
do
so.
D
C
C
I
want
to
be
clear
so
on
the
can
you
move
it
to
a
floater
day.
Technically,
we
cannot
do
that.
So
that's
you
can't
even
consider
that
there's
no
technical
feasibility
to
do
that
and
trust
me
I
push
the
team
hard
to
look
at
whether
or
not
that's
feasible.
If
so,
that's
part
a
if
you
say
you
know:
let's
reconsider
this
and
let's
move
free
Sunday's
to
any
other
day.
C
D
B
D
That
the
question
on
that
this
is
about
analysis
and
report
back
and
I
appreciate
mr.
man
Coney,
giving
us
his
comments
now.
But
I
still
think
that
we
need
a
report
back
to
to
hear
about
all
the
different
factors
in
this,
because
it's
it's
it's
not
straightforward
and
I.
Don't
think
the
intention
was
to
move
it
to
another
day.
It
was
about
making
it.
There
was
flexibility,
I,
don't
think
it
involves
necessarily
taking
away
the
sunday,
for
example,.
D
B
It
was
possible,
commissioner,
and
that's
why
I
was
asking
the
counselor,
but
she
wants
to
go
ahead
with
the
motion.
So
now
we
will
vote
whether
we
even
want
the
stuff
to
look
at
this
and
and
combat
or
not,
and
as
counsel
McKenney
pointed
out.
If
it
involves
budget
pressures,
she
for
one
wouldn't
be
supported
from
sure
there's
others
around
the
table,
such
as
myself,
that
are
not
interested
in
opening
up
the
budget
either.
So
is
an
easily
called.
Let's
go
for
it.
I
B
B
B
Then
the
motion
has
two
parts
to
it:
part
one
direct
OC
transport
to
provide
for
the
transit,
Commission's
consideration
and
approval
for
the
fall
transit
service
schedule,
the
winter
transit
service
schedule
and
the
summer
transit
service
schedule
to
be
recommended
by
approval
by
City
Council
on
the
first
part,
I'm
going
to
go
to
the
clerk's
office
face
believe
this
motion
will
need
3/4
support
before
we
can
even
entertain
part
one
and
yes,
council.
Welcome.
You
write
this
a
Groundhog
Day.
B
B
I
E
B
A
A
G
And
so
this,
as
mr.
mayor
has
mentioned,
is
unique
in
that
we
don't
have
to
waive
the
rules
to
get
it
on
the
agenda.
It
was
done
by
the
notice
process
and
so
think
of
services.
It
advice
is
the
simplest
way
would
be
for
it
to
acquire
three-quarters
threshold
here
and
then
again
it
council.
In
order
for
this
to
proceed
so.
A
B
Is
everybody
good
with
that
now
we'll
break
a
new
ground
here?
Okay,
so
part
2
was
of
the
motion
is
to
recommend
that
OC
Transpo
provide
a
schedule,
regular
accountability,
performance
reports
such
as
quarterly
to
the
Transit
Commission
on
the
operations
of
OC,
Transpo,
unpaired,
Transpo
and
I'll,
not
one
mr.
McCarney.
We
talked
about
this
at
the
last
Commission
meeting
and
I'd
like
you
to
reiterate
for
the
the
benefit
that
delegations
and
we'll
get
into
delegations
next,
but
also
again
for
those
around
the
table.
B
At
the
last
meeting,
you
talked
about
the
efforts
that
are
underway
to
produce
new
reports
more
focused
on
what
taxpayers
and
users
want
to
know,
and
also
to
include
LRT
as
a
way
that
we're
going
to
measure
our
performance
going
forward.
Could
you
just
talk
about
that
and
then
we'll
get
ready
to
go
to
delegations?
Yes,.
C
Mr.
chair,
we
will
be
doing
what
is
being
requested
in
bullet
number
number.
Two.
You
recall
the
elements
of
that
is
we're
going
to
bring
you
a
report
post
lote
on
what
the
scorecard
will
look
like
we're
going.
We
have
joined
those
two
expert
world
panels
now
they've
led
us
in
because
we're
in
the
rail
business
those
are
independent.
We
are
going
to
be
recommending
to
you
and
share.
This.
Was
your
idea
that
a
commission
working
group
be
established
to
help
develop
the
performance
metrics?
It
will
be
externally
facing
externally
reporting
like
other
jurisdictions.
C
Do
there
will
be
meaningful
and
customer
focused
and
Lassen
I
can't
emphasize
this
enough?
The
previous
scorecard
a-cup
reported
on
on
a
regular
basis
and
over
the
many
years
that
it
was
in
place.
Now,
one
single
decision
was
made
by
Commissioner
Council
using
that
data.
We
want
to
bring
you
a
scorecard
that
will
drive
decision
making
and
touch
on
a
lot
of
things
that
actually
we've
spoken
about
today.
So
it's
on
the
work
plan,
so
we're
on
the
second
recommendation.
C
H
Thank
You,
chair
and
members
of
the
Transit
Commission
I
just
wanted
to
speak
in
favor
of
the
idea
that
we
need
to
get
back
to
regular
reporting.
Oc
Transpo
is
a
massive
part
of
the
city's
budget.
Hundreds
of
millions
of
dollars
are
spent
every
single
year
on
the
service,
many
transit
riders,
of
which
I
am
one,
have
found
the
reliability
to
be
in
tremendous
need
of
improvement,
and
we
know
that
it
was
a
hard
winter
and
that
the
LRT
delays
are
impacting
the
reliability.
I
Thank
You
mr.
chairman,
as
chairman
I'm
here
on
behalf
of
the
FCA,
who
had
the
opportunity
to
look
at
the
council
governance
review
when
it
first
came
when
it
was
first
released
and
our
members
were
concerned
about
accountability
for
a
major
part
of
the
city
budget
which
is
transit.
Some
285
million
dollars
is
raised
in
taxes
for
transit
and
our
members
are
want
to
make
sure
that
our
elected
officials
are
being
held
accountable
and,
in
turn,
whole
staff
accountable
to
the
goals
and
performances
that
council
sets.
I
I
have
a
unique
position
in
that
from
2000
to
about
2001
to
2010.
I
served
on
this
council
and
I
can
tell
you
that
from
2001
to
2006,
transit
and
transportation,
were
they
one
single
committee,
as
a
matter
of
fact
that
one
single
community,
transit
and
transportation
met
a
hundred
times
between
2001
and
2006
and
dealt
with
issues
like
trans
plan
which
dealt
with
the
schedule.
This
changes
that
the
staff
would
bring
forward
for
committee
and
council
approval
and
that
provided
the
opportunity
for
councillors
and
for
the
public
to
raise
questions
concerns.
I
Unlike
the
characterization
that
was
presented
to
you
last
time.
They
did
not
take
up
an
inordinate
amount
of
time
at
from
2001
to
2006.
As
a
matter
of
fact,
the
largest
in
terms
of
delegations
was
31.
Delegations
dealt
with
the
community
bus
pass
in
2006,
the
new
council
divided
transit
from
transportation
committee,
and
over
those
years
there
were
48
meetings
and
again
it
dealt
with
trans
trans
plan,
as
I
outlined
and
their
sessions
where
trans
plan
appeared
their
own
low
delegations
sessions.
I
When
transplant
appeared,
there
were
no
amendments,
no
direction
given
to
staff
because
of
service
concerns,
because
staff
got
it
right.
What
we're
asking
here
is
I'm
pleased
to
hear
that
staff
are
going
to
be
coming
forward
with
metrics
to
show
their
accountability
for
the
service
they
provide
and
for
you
to
accept
and
give
direction
were
needed.
I
The
issue
is,
though,
that
it's
not
just
the
responsibility
of
this
commission
to
deal
with
these
issues,
but
every
counselor,
every
counselor
has
been
elected
to
pass
judgment
on
the
taxes
to
pass
judgment
on
the
fares
which
this
Commission
does
recommend
to
council,
but
there's
also
an
expectation
in
terms
of
service.
So
how
does
the
public
ensure
that
there's
accountability?
I
By
being
able
to
come
forward
when
there's
a
report
and
being
able
to
say
something,
how
is
counsel,
therefore
being
held
accountable,
whether
24
members
of
council,
only
eight
sit
on
this
commission,
so
is
the
FCA
FCA?
Is
not
Alex
Cullen.
It's
the
FCA's
position
that
such
issues
like
this
council
should
be
held
accountable
for,
and
so
your
consideration
of
these
reports
should
rise
to
council
as
well
with
your
recommendation,
it's
been
asserted
that
that
means
that
there'll
be
individual
counselors
wishing
to
teacher
the
system
on
the
floor
of
Council.
My
experiences.
I
Good
luck
with
that
didn't
happen
very
much
because
it's
pretty
hard
to
make
a
compelling
case
for
something
going
down
this
street
as
opposed
to
that
Street
to
engage
the
24
members
of
council
on
how,
from
the
real
occasion
where
there
is
an
issue,
the
public
has
a
right
to
see
is
it
should
be
dealt
with
and
disposed
of.
So
what
we're
suggesting
one
minute
up
there,
mr.
roat
Thank
You
mr.
chairman
I,
was
about
to
conclude
on
behalf
of
the
FCA.
I
We
would
like
to
see
a
better
system
of
accountability
model
me
for
this
Commission.
In
terms
of
serious
issues
relating
to
2oc
transfer
operations,
but
that
council
also
exert
its
responsibility
as
well.
So
that's
why
the
FCA
voted
on
this
and
that's
why
I'm
here
presenting
the
FCA's
position?
Thank
You,
mr.
chairman
Thank,.
B
D
C
C
We
failed
every
time
because
it
was
zero
to
five
percent
zero
to
five
was
the
target
for
on-time
performance
and
when
I
took
over
C
transfer
I
said
well,
who
else
measures
it
that
way
and
guess
what
nobody
did
and
did
council
decide
that
and
how
was
that
formulated
and
so
forth?
So
I
can
tell
you
know
firsthand
if
we
start
measuring
zero
to
five
during
all
those
detours.
What
that
score
kite
would
look
like
for
more
so
we're
on
massive
detour.
C
The
data
was
not
being
used,
it
was
not
driving
decisions,
it
was
not
about
accountability.
It
was
just
about
bringing
out
metrics
lots
of
staff,
collecting
data,
bringing
it
to
Commission
few
questions,
and
then
it
would
just
move
forward.
What
we're
trying
to
bring
is
the
opposite
of
that
meaningful
data
I
think
we're
very
aligned
to
what
the
speaker
was
talking
about.
C
How
to
I
to
reshape
decisions
and
policies
and
frameworks
and
there's
some
people
that
have
got
it
right
out
there,
including
the
external
public
facing
just
go
to
TTC
you'll,
see
I,
think
they
have
twelve
metrics
they
were
poured
on.
You
can
tell
exactly
where
they
are
on
performance
and
so
forth,
so
it
was
documented
to
Commission
and
we
basically
at
once,
here's
what
we're
doing
and
why
we're
turning
it
off
and
so
forth.
D
So
would
it
be
fair
to
say
that,
not
once
we
have
Ehlert
up
and
running
an
assistant,
backup
that
to
look
at
a
certain
system
of
metrics
that
we
could,
we
could
see
as
a
council
to
understand
how
how
the
different
words
are
working,
what
the
performance
measures
are
and
how,
where
how
we're
measuring
up
today's
would
be,
would
be
fair.
Yes,.
C
And
I
will
add
more
to
that.
It's
I
want
to
get
your
input
into.
We've
talked
about
equity
inclusion,
we've
talked
about.
How
do
we
compare
with
the
you
know
those
two
external
agencies
that
are
reference?
Those
are
international
views
in
terms
of
that
benchmarking
ourselves
against
that.
So
look
inward,
look
outward
customer-facing
and
so
forth.
Remember
and
also
used
to
do
an
annual
survey.
We've
stopped
that
annual
survey
we
hit
about
seventy
nine
percent
satisfaction
mark
and
then
we
knew
with
LRT
coming.
C
D
Okay,
thank
you
is
I'm
going
to
ask
for
the
vote
to
be
squirt
on
the
first
and
second
recommendation,
but
I
wonder
if
I
believe
the
recommendation
would
be
open
to
amending
it
to
having
that
schedule
of
regular
reports
following
the
the
opening
of
the
face,
montebello
Qi
and
time
with
that
I
think
that's
almost
inevitable.
Okay,
thanks
I'll
make
that
simply
amendment
then
I'll.
B
I
D
If
we
could
just
affirm
the
amendment
is
to
a
recommendation
of
the
Chui
I
think
we
heard
from
this
romantic
only
that
it
would
be
fair
to
look
at
it
after
LRT
is
up
and
running
we'll
hear
that
for
them
at
what
metrics
and
we're
not
we're
not
staying
that
out
today.
So
we
can
hear
that
on
what
those
metrics
would
be,
but
I
think
you
know
our
customers
will
want
to
know
how
we
are
performing
for
power
and
for
transit
post
LRT
and
that's
what
we're.
A
C
A
Why
are
we
having
this
discussion?
We
have
been
told
repeatedly
that
performance
measurement
was
put
on
hold
because
the
city's
grid
was
upside
down
and
you
aren't
able
to
compare
the
apples
of
yesterday
with
the
apples
of
today
because
it's
two
different
comparable
subjects.
So
we
are
aware
of
the
challenges
that
are
faced
now
and
you
wouldn't
be
getting
data
that
was
much
use
out
of
them.
A
I'll
just
give
you
a
quick
example:
noise,
bylaw
exemptions,
remember
what
has
a
lot
of
festivals
as
well,
when
I
have
to
make
a
decision
on
a
noise
bylaw
exemption,
whether
it's
for
a
construction
project,
a
festival,
a
large
event,
I
consult
with
my
community.
If
it's
going
to
be
a
long
noise,
bile
exemption,
I
say
you
can't
do
it
late
on
Sunday
nights,
I
want
some
relief.
It's
going
to
be
for
multiple
weeks.
Give
me
some
days
off
to
give
my
residents
a
break
same
thing
with
route
changes.
A
A
A
C
Similar
thoughts
to
Commissioner
Brockington
I
almost
raise
a
point
of
order,
because
I
think
we
have
already
approved
the
spirit
of
number
two
in
our
terms
of
reference.
This
is,
from
the
terms
of
reference
number
seven
part
of
the
Loess
to
review
and
approve
all
changes
to
transit
network
policy
and
performance
standards
related
to
operations
and
number.
Thirteen
is
to
receive
operational
performance
reporting
related
to
the
transit
system.
So
it
is
certainly
in
our
mandate
and
as
we've
heard
from
staff,
we
will
be
receiving
this
kind
of
reporting
as
we
go
through
I.
You.
B
Counsel
would
do
like
a
ruling
from
staff
are
not
because
both
of
you
and
I
would
tend
to
agree
with
her
and
I
think
some
others
may
as
well
we're
already
doing
number
two,
so
I'm
kind
of
wondering.
Is
we
okay?
Let
me
put
the
course
on
the
staff
and
if
we
vote
to
approve
this
item
to
we
handcuffing
the
efforts
that
are
already
underway,
as
councilor
gallery
mentioned,
and
councillor
brockington
and
mr.
Mahoney,
we
handcuff
in
that.
G
D
Mr.
chair,
it's
not
a
question.
I
just
wanted
to
raise
that
this
late
last
night,
all
of
the
citizen
commissioners
received
an
email
from
a
citizen
of
I
didn't
see,
which
were
the
only
and
I
apologize
on
this
specific
matter
of
of
the
routes
being
at
the
summer.
Schedule
fall
schedule,
winter
schedule
and
I
just
wanted
to
raise
that
it's
my
opinion
that
when
someone
takes
the
time
to
write
a
very
lengthy
email,
they
feel
strongly
about
it.
D
It's
not
a
tweet,
it's
not
a
Facebook
post,
it's
a
lengthy
email
to
for
citizen
commissioners
and
so
I'm
not
going
to
read
it
out.
It's
quite
lengthy,
but
I
do
just
want
to
point
out
that
this
this
citizen
feels
and
I
agree
with
the
citizen
that
it's
not
appropriate
for
for
this
commission
and
city
councillors
to
be
approving
what
are
largely
operational
matters
that
have
been
delegated
to
mr.
B
Thank
you
is
there
any
other
questions
to
stop?
Okay,
so
on
the
motion
on
item
number
one
before
we
consider
this
matter
and
we've
already
received
their
delegations,
everything
we've
been
informed
by
legal
services
that
they
are
the
opinion.
With
respect
to
the
first
recommendation
concerning
the
transit
schedule,
Council
approved
the
delegation
of
authority
by
law,
which
was
2018
three
nine
seven
on
December
12
2018,
scheduled
G,
section
11
delegates
the
authority
to
make
revisions
to
the
bus
and
train
schedules
to
the
general
manager
of
transportation
services
department.
B
As
such,
the
adoption
of
the
first
recommendation
will
constitute
a
revisiting
of
that
authority.
We
need
by
the
delegation
of
authority
by
law
at
the
beginning
of
the
term
of
council.
Such
a
recommendation
will
be
in
the
opinion
of
legal
staff,
therefore
require
a
suspension
of
the
rules,
which
means
a
three-quarter
vote
of
the
members
present
and
voting
would
be
required
to
approve
the
weighted
vote
for
recommendation.
B
One
would
apply
both
at
the
Transit
Commission
and
the
council,
and
recommendation
two
based
on
a
the
advice
from
counsel
or
from
the
clerk's
office
I'm
going
to
rule
it
out
of
order
because
I
see
we're
already
doing
those
reports.
I
will
work.
Mr.
McCarney
will
ask
you
to
work
with
councillor
Kavanagh
to
see
if
there's
anything
else
in
the
reporting
that
she
wants
to
add
into
that,
but
I
think
it's
better.
We
keep
that
away
from
a
motion
so
that
we
have
the
flexibility
to
do
what
we
want
to
do
with
that.