►
Description
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
A
At
the
special
meeting
recently
the
table,
the
budget
I
promised
a
few
words
of
to
say
of
the
meeting
to
share
my
thoughts
on
the
road
ahead
of
us.
First,
let
me
thank
the
OC
Transpo
senior
management
and
every
staff
member
of
our
transit
service,
including
the
union
leadership
for
their
service
to
our
community.
A
Thank
you
to
our
ridership
for
your
patience
and
support
with
the
transition
process
from
the
BRT
to
an
LRT
system.
You're
dealt
with
construction
impacts,
changing
schedules,
the
unknown
of
how
this
will
change
your
commute,
and
now
we
are
here.
We
are
very
close
to
the
launch
of
stage
one
of
the
future
of
transit
in
the
City
of
Ottawa.
During
our
term,
we
will
not
only
get
Stage
one
of
the
LRT
system
operational.
We
will
also
witness
the
state
of
construction
on
stage
two.
A
If
this
budget
passes,
we
are
investing
five
million
dollars
into
the
system
this
year,
the
changes
identified
by
a
ridership
and
by
councillors
from
across
the
city,
the
five
million
dollar
investment,
along
with
the
launching
of
the
LRT,
will
bring
improved
reliability
across
the
system.
In
addition
to
bus
and
rail,
we
are
investing
in
para
travel
by
adding
customer
service
staff
to
improve
the
customer
booking
process
and
other
services.
Thank
you
very
much.
A
As
mentioned
briefly
at
our
last
meeting
on
February
6
I
would
again
like
to
thank
each
member
of
our
Commission
for
accepting
the
challenge
of
helping
to
build,
but
will
one
day
be
the
best
transit
system
in
North.
America
I
would
also
again
like
to
issue
a
warm
welcome
to
our
newly
appointed
civilian
members.
Mr.
Anthony
terracotta
mr.
Michael
Olsen,
listen,
rearrange
where,
as
we
act
there,
we
go
hi
Lee
and
miss
Eric
right
Gilbert.
Your
presence
on
this
commission
will
prove
invaluable
to
us.
A
B
A
You
Adele,
sir
governor
okay,
if
we
can
now
we'll
move
on
to
confirmation
of
the
minutes,
the
minutes
number
31
of
the
Transit
Commission
median
of
Wednesday
September
1920
18k
by
this
commission.
Thank
you.
The
minutes
of
a
special
transit
meeting,
Wednesday
February
6
2019.
Are
they
Cade
as
well
great
okay?
Under
communications,
we
have
one
responsible
enquiry,
which
was
on
the
2019
transit
fares.
The
communications
are
received.
A
Now
the
next
one
is
item
number
one
terms
of
reference.
We
have
a
motion
from
councillor
Kavanagh
on
this
item,
so
if
it's
okay
well
hold
that
item,
I
think
we
also
have
a
speaker
to
it.
So
if
you,
okay,
we'll
help
that
and
item
number
two,
the
status
update,
the
Transit,
Commission
motions
and
inquiries
for
the
period
ending
the
8th
of
February
2019
is
this
item
received
by
the
Commission
issue.
Thank
you.
A
And
item
3
on
our
agenda
is
the
transit
Commission's
consideration
of
its
portion
of
the
2019
City
of
Ottawa
dropped,
operating
and
capital
budget.
We
have
a
number
of
speakers
on
this
item
and
I'm
sure
councillors
and
commission
members
will
also
have
questions
so
we're
going
to
hold
item
number
3
and
now
so
this
that's
the
agenda.
So
now
we
can
go
back
item
number
one
payment
or
look
so
where
to
go.
I
don't
have
it.
A
The
report
can
be
done
in
camera
and
will
report
out
the
date
for
reporting
out
is
upon
ratification
by
council,
the
agreement
to
we're
good
on
that.
Okay,
thank
you.
So
now
we're
going
back
to
item
number
one
kalsa
Cavanaugh
did
you
walk
to
in
addition
motion
before
we
hear
from
delegations.
Thank.
B
Mr.
chair,
the
matter
before
the
Commission
today
in
this
item
is
a
terms
of
reference
of
the
community
both
of
the
pensive
efforts
of
the
community
deal
with
the
jurisdiction
of
committee.
Both
of
these
items
do
not
speak
to
jurisdiction,
in
my
opinion,
mr.
chair,
but
rather
speak
of
actions
to
be
taken
by
staff
in
providing
for
approval,
the
transit
schedules
and
in
providing
regular.
C
C
A
B
Thank
You,
mr.
chairman,
my
name
is
Alex
Cullen
I'm,
the
vice
president
of
the
Federation
of
citizens,
associations,
which
is
an
umbrella
pre
purpose
of
in
some
50
community
associations.
Here
in
the
City
of
Ottawa,
our
association,
our
Brella
organization,
has
a
Transportation
Committee
of
which
I
am
chair,
and
we
are
very
interested
in
supporting
the
city's
goals
with
respect
to
transit
ridership.
B
We
believe
the
current
governance
structure
under
which
the
Transit
Commission,
which
only
reports
the
City
Council
on
a
squibbitt
budget
per
structure
and
liberal
negotiation
mandate,
is
not
sufficient.
We
believe
city
councillors,
particularly
those
whose
residents
pay
the
urban
transit
levy
about
two
hundred
and
eighty
million
dollars,
should
also
be
accountable
for
OC
transfers
operations.
B
So
we
did
want
to
want
to
request
that
the
terms
of
reference
for
the
Transit
Commission
be
amended
so
that
operational
issues
such
as
a
fall
transit
service,
the
winter
transit
service,
the
summer
transit
service
are
also
considered
by
the
Transit
Commission
for
recommendation
to
City
Council
in
a
manner
that's
similar,
to
which
other
cities
Samak
committees
operate.
In
this
way,
councilors
will
be
better
able
to
act
on
constituent
concerns,
be
held
accountable
for
his
actions.
B
B
Generally
speaking,
there
weren't
very
many
adjustments
to
make,
but
they
did
Kalai
the
opportunity,
for
that
was
that
if
it's
sufficient
case
was
made
before
the
Commission
and
he
devised
a
council
councillors,
all
councillors
who
are
responsible
for
the
operations,
those
he
transferred
Commission
would
then
have
the
opportunity
if
they
so
chose,
to
bring
up
matters
that
we're
not
satisfactory
dealt
with
at
the
Commission
level.
90%
of
the
time
is
there
true,
but
the
principle
here
that
the
FC
is
very
much
concerned
with
is
accountability.
B
Yes,
staff
have
got
a
right,
but
could
we
have
more
frequency,
because
only
when
you
have
those
service
letters
in
front
of
you
are
you
able
to
actually
deal
with
those
service
issues
and
there's
only
8
members
of
council?
Here
all
24
members
of
council
are
responsible
for
the
operation
and
should
have
that
opportunity
to
debate
and
vote
on
the
matter
and
I
would
repeat-
and
some
of
you
may
or
may
not
know
there
have
previous
experience
with
the
terms
of
commission
in
another
life.
This
was
the
status
quo.
B
This
worked
very
well
for
decades
here
at
the
Regional
Council
and
the
forest
in
the
Queen
City
of
Ottawa,
so
I'm
representing
the
FCA
honors.
This
is
something
that
we've
debated
at
a
general
meeting
is
our
community
associations.
We
would
like
to
see
more
accountability.
We'd
like
to
see
more
transparency.
We
would
like
to
see
the
service
vigils
on
your
agenda
arising
to
Council.
A
B
C
To
go
back
in
time,
the
last
mistress
Cringer
to
add
when
I'm
done,
but
basically
it
takes
a
long
time
to
to
do
what's
proposed
and
really
you
know
the
picture
that
I
draw
is
you're
going
to
have
to
get
23
members
of
council
to
approve
your
route
change.
So
compare
that
to
what
we're
doing
right
now,
where
we're
bringing
the
information
toward
councillors
who
another
community
who
know
the
demands
of
the
community,
we
also
apply
the
equity
inclusion
lens.
C
We
consult
with
the
the
public,
we
hear
their
issues
and
concerns,
and
so
we
bring
that
forward.
What's
proposed,
based
on
the
information
I've
seen,
you
would
be
adding
months
to
the
process.
I
was
privy
to
some
of
those
debates
that
would
drag
on
for
for
extended
period
of
time
and,
unfortunately,
I
think
it
would
pit
community
against
other
communities,
whereas
in
this
case
you
know
your
community's
better
than
everybody
else.
The
second
part
of
the
request
has
to
do,
and
I
do
agree
with
what
is
being
requested,
which
is
to
bring
back
benchmarking.
C
Back
to
this
group,
we
suspended
a
aggressive
benchmarking
exercise
because
we
change
our
whole
OA
transit
system
with
the
br-2
detours,
and
we
knew
that
whatever
we're
going
to
measure
in
these
transition
years
wasn't
going
to
be
meaningful.
What
we
plan
to
bring
forward
once
we
launch
LRT,
is
what
I
think
probably
going
to
be
the
best
in
the
transit
industry
were
bringing
external
benchmarking
agencies
we're
talking.
The
Imperial
College
of
London
has
accepted
us
into
their
group.
C
We,
the
Nova
group,
which
is
an
international
transit
benchmarking
group
and
we're
trying
to
get
into
the
International
bus
marking
exercise
of
which
only
two
Canadian
cities
are
represented.
We're
going
to
bring
that
as
a
balanced
scorecard
to
committee,
like
we
used
to
on
a
quarterly
basis,
or
some
frequency
and
probably
publish
an
annual
report
that
the
key
thrusts
there
is.
It's
not
just
us
measuring
ourselves.
It's
other
independent,
leading
academics.
B
Think
that
was
important
context
for
this
commission
to
together
and
obviously
we're
not
debating
this
today.
I
think,
there's
probably
some
happy
middle
point
that
we
can
get
where
there
is
good
outreach
with
the
local
ward
councillor,
there's
obviously
desire
by
the
public
to
have
a
greater
say
in
those
route
changes.
But
if
something
comes
to
this
Commission
later
on
by
my
colleague,
then
we
can
deal
with
it.
Then.
A
It's
just
not
part
of
the
budget
process.
That's
all
that
that
believes
we're
going
to
take
a
chance
and
say
that
that's
my
understanding
of
mr.
marks
a
rule,
not
really
a
question
to
the
delegation
or
the
staff
on
this
okay.
Thank
you
very
much
for
move
on
to
item
number
three,
which
is
the
budget
all
soy.
Let's
care,
I'm,
sorry,
first
time,
meeting,
let's
carry
out
a
number
one,
please
Gary!
A
Thank
you
item
number
three,
we'll
start
with
a
staff
presentation
followed
by
which
Kelso
couch
a
role
in
the
was
a
road
map
motion
for
the
Commission's
consideration
and
will
then
go
to
delegations
which,
if
anyone
wants
to
sign
up,
there's
a
sheet
on
the
corner
over
there.
Okay,
when
you're
ready.
C
Thank
You
mr.
chair
good
morning,
members
of
Commission.
This
presentation
is
an
update
to
what
you
saw
when
we
tabled
the
budget.
We've
included
the
work
we've
done
on
the
expansion
of
the
five
million
dollar
investment
on
route
enhancements
and
service
improvements.
So
you
recall
that
I've
been
saying
over
and
over
again,
2019
is
a
transition
year
for
us.
In
many
respects,
we
brought
forward
the
best
information
we
have
in
terms
of
putting
estimates
together
for
you.
That's
before
you
most
significant
change
in
the
history
of
OC
Transpo.
C
We're
going
to
be
moving
to
a
true
multimodal
operation,
bus
rail,
very
busy
on
the
rail
side
and
very
busy
on
the
bus
side
and
I'll
remind
everyone
that
those
bus
operations
are
just
as
critical
as
the
rail,
including
para
Transpo,
so
we're
multimodal
across
all
streams.
The
launch
of
the
rail
system
will
trigger
your
reduction
in
your
bus
cost,
which
funds
your
transit
affordability
plan,
and
then
we
net
out
and
include
the
payments
to
a
Rito
transit
maintenance
group.
C
Once
it's
up
and
running
the
key
highlights
fares
frozen
until
July
1
2019,
a
reminder
on
that.
I
know
a
councillor.
Menard
was
asking
about
what
the
rationale
was
out
on
that
we
were
directed
to
freeze
fares
until
the
LRT
was
up
and
running.
We
took
our
best
estimate
as
to
the
the
launch,
which
was
based
on
the
transit
group
state
to
us
so
sometime,
end
of
April
and
the
mr.
C
Scrimgeour
and
his
team
have
to
factor
in
changes
to
a
back
office
systems
and
notifications
and
so
forth
of
July
first
was
a
logical
date
that
we
we
implemented
their
bus
service
expansion.
Investment
I'll
talk
about
that.
In
a
moment,
we've
got
the
updates
on
what
we're
proposing
there.
We
are
purchasing
new
buses
and,
contrary
to
what's
been
out
there
and
I'm
pushing
back
a
little
bit
on
this.
It's
you
know,
I
keep
hearing
ridership
is
down,
ridership
is
down,
no
ridership
is
not
down.
We
had
a
1%
increase
in
2018
and
yeah.
C
At
the
end
of
the
presentation.
We
are
increasing,
call
center,
staffing,
impaired,
Transpo,
we've
heard
loud
and
clear
from
our
para
transport
customers.
They
want
better
service.
We
are
doing
that.
We're
filling
our
staffing
gap.
We've
also
done
some
innovative
work
with
their
Union
to
enable
us
to
have
a
roster
of
ready
job,
ready
staff
to
fill
those
gaps
and
we're
looking
at
technology
for
enhancements
in
the
pair
of
transport
service
area.
So
the
critical
building
blocks
you
have
your
3.5%
transit
leve
that
you've
heard
about.
C
In
the
last
couple
months
we
have
the
PO
rated
at
1.5
percent
tax
increase
and
then
the
fare
increase,
effective
July
1
of
2.5
percent
has
been
factored
in,
along
with
the
free
travel
on
Sundays
for
seniors
the
age
of
65
and
higher
starting
July
1
2019.
So
it's
a
half
year
of
that
fifty
thousand
dollars
the
2019
ridership
were
forecasting
about
ninety
seven
point:
eight
million
customer
trips-
that's
approximately
1.5
percent
higher.
C
We
do
expect
ridership
to
grow
with
improved
service,
not
just
on
the
train,
but
also
on
the
bus
service,
and
a
reminder
that
once
the
LRT
has
launched
reliability
goes
out
from
the
east,
west
and
south
all
parts
of
the
city
on
bus
services,
because
they
don't
have
to
dead
head
into
the
routes.
They
don't
have
to
go
into
the
core
and
get
stuck
in
traffic
and
so
forth.
So
those
bus
routes
will
predominantly
stay
in
those
communities.
When
we
anticipate
that
bus
reliability
will
go
up
and,
of
course,
rail
reliability
will
be
very
high.
C
The
fare
revenue
is
about
194
million
dollars
or
0.7
percent
higher
than
2018
budget.
The
crosswalk
on
that
is
presto
continues
to
do
its
job
and
that
customers
are
choosing
the
most
attractive
option
to
them
financially,
so
they're
doing
the
math
and
the
picking
the
lowest
cost
per
customer
trip.
We
want
them
to
do
that.
That's
great
customer
service
and
it's
good
for
the
for
the
other
costs.
It
does
incorporate
the
recommended
fare
increase
and
the
ridership
that
we're
protecting.
C
With
respect
to
para
about
850,000
customer
trips,
the
revenue
is
expected
to
be
at
2
million
dollars
or
1.2
percent
higher
than
the
2018
budget.
So
let's
talk
about
the
service
expansion,
a
very
large
investment
at
five
point,
1
million
dollars-
and
we
want
to
put
this
towards
responding.
The
customers
travel
needs.
We've
heard
from
all
of
you.
We've
met
with
you,
we've
heard
from
your
residents.
C
We've
looked
at
the
complaints,
the
issues
this
translates
into
45,000
additional
hours
of
service,
it's
going
to
provide
that
new
travel
options,
faster
connections
and
shorter
waiting
times
and
some
more
capacity
and
the
full
years
funded
about
2.6
million
from
taxes
in
2.5
million
from
customer
fares.
We're
also
purchasing
12
new
40-foot
buses
to
expand
the
service,
and
the
timing,
unfortunately,
cannot
give
you
specific
dates.
I
know,
you're
all
anxious
to
to
tell
your
customers
that
it's
after
the
the
Confederation
line,
is
put
into
service.
C
So
with
respect
to
how
we
came
up
with
the
list,
we've
evaluated
service
options
from
councilors
and
customers
based
on
your
feedback,
travel
needs
and
operational
observations,
and
obviously,
all
of
the
approved
standards
that
we
have
in
terms
of
service
requirements
and
and
what
we're
committed
to
do
we're
recommending
the
changes
that
have
a
positive
benefit
for
the
customers
and
affordable
within
the
budget
allowance.
We
couldn't
do
it
all
I
know
the
list
is
very
extensive,
but
this
is
a
very
significant
investment
and
it's
a
balanced
approach
and
a
fair
approach.
C
I
know:
councillor
Cavanaugh
has
asked
about
the
equity
inclusion
lens.
We
do
apply
that
across
anything
that
we
do
at
OSI
transfer
and
we
do
it
proudly
and
we
do
it
with
full
commitment
of
staff
on
everything,
not
just
bus
routes,
but
also
everything
that
touches
the
customer
and
and
shapes
the
culture
of
the
organization,
a
great
city
that
we
live
in.
C
So
there's
improvements
to
30
routes
in
communities
across
the
city,
and
we
will
get
that
information
in
terms
of
when
we
can
once
we
have
the
the
launch,
the
light
rail
nailed
down,
so
I
won't
go
through
all
of
these,
but
that
is
the
list
of
the
major
new
services.
The
extended
routes
over
these
travel
times,
improved
connections
with
in
later
trips
and
there's
more
frequent
service
and
I
want
to
take
a
moment
to
thank
mr.
C
Scrimgeour
and
Miss
Vision
have
been
involved
in
helping
shape
this
strategy
with
me
and
then
certainly
can
show
you
be
who's,
been
instrumental
and
guiding
us
through
this
in
terms
of
making
sure
we're
balanced
across
the
entire
city.
So
we're
happy,
what's
before
you
I
know,
there's
some
final
tweaks
we're
doing
with
some
councillors
in
terms
of
that
so
it'll
be
as
flexible
and
dynamic
as
as
possible,
and
if
you
need
help
in
communicating
that
or
connecting
with
the
communities.
Of
course
we're
always
there
for
you
in
terms
of
that.
C
If
you
approve
what
said
before
you
so
in
terms
of
funding,
this
is
what
it
looks
like
you.
You
manage
a
five
hundred.
Seventy
five
million
dollar
operating
service.
It's
very
large
transit
operating
costs
are
about
four
hundred
and
thirty
five
million
dollars,
there's
contribution
to
reserves
about
seventy
five
million
and
then
debt
charges
of
sixty
five
and
a
very
small
contribution
to
no
pension
fund
and
then
with
respect
to
funding.
How
do
you
pay
for
that
property
taxes
about
two
hundred?
C
Ninety
nine
million
dollars
customers
bring
in
about
196
million
and
other
revenue
is
about
79
million.
That's
advertising
charters
and
things
like
that.
So
in
terms
of
the
target,
with
a
fourteen
point,
eight
million
dollar
target.
This
picture
walks
you,
through
at
the
high
level
how
we
were
able
to
balance
the
objective.
So
there's
basics.
C
There's
maintaining
that's
colas
cost
of
living
increases
and
so
forth.
There's
the
growth
with
the
buses
piece
and
then
there's
revenue
offset
about
2.3
million
dollars
so
that
balances
off
to
thirteen
point.
Eight
capital
highlights
there's
a
long
list
of
capital
highlights
across
all
modes
replacement
of
buses:
bus
refurbishments,
the
new
buses
that
are
mentioned
early
on
there's
engineering
strategies
to
improve
how
our
buses
flow
through
the
city
and
then
the
fundamentals
that
are
important.
Customer
experience,
bus,
stop,
shelters
and
customer
improvements
across
trans
awayin
and
transit
way
stations.
Thank
You.
Mr.
A
B
Thank
you,
chairman
SC
machine
proceed.
The
motion
that
we'll
be
considering
is
a
bit
result
that
the
Transit
Commission
recommends
a
council
sitting
as
committee
of
the
whole
approved
the
Transit
Commission
2019
draft
operating
budget
and
capital
budget
as
follows:
transit
services
as
follows:
the
user
fees
on
pages
four
to
six
operating
resource
requirements.
On
page
three
and
two
Transit
Commission
capital
budget
pages,
seven
and
eight
individual
projects
listed
on
pages
15
to
37,
okay,.
A
Thank
you,
motions
carried
okay,
so
we're
going
to
go.
We
have
11
speakers
on
our
list
so
far
so
I'll
be
asking
delegations
to
please
respect
the
five-minute
time
limit
for
your
presentation
and
we
will
go
to
delegations
and
a
reminder
for
councilors
have
joined
us
at
the
side.
Table
lucy
has
a
handheld
microphone.
If
you
want
to
ask
questions
when
we
go
to
questions.
B
Thank
you.
My
name
is
Erin
Andrews
I'm
from
Ottawa
and
I'm,
a
member
of
the
healthy
transportation
coalition
I'm
concerned
about
the
global
climate
crisis
that
we
are
facing,
I'm
concerned
about
the
housing
crisis
and
I'm
concerned
about
the
equity
and
affordability
of
this
city.
In
this
context,
we
need
to
think
seriously
about
our
emissions
as
a
city
and
focus
on
making
our
transit
service
work
for
everyone
in
Ottawa.
B
One
of
the
first
projects
of
the
healthy
transportation
coalition
was
researching
and
advocating
options
for
low-income
bus
passes
and
circulating
a
petition
asking
the
city
to
implement
one.
We
were
able
to
collect
over
3,000
signatures,
and
our
campaign
was
a
huge
success.
Ultimately
leading
to
the
equipage
know
exists,
but
the
cost
of
the
equity
per
cent
reduction
from
the
regular
monthly
pass
is
still
very
high
at
58
dollars
and
25
cents
per
month.
B
That
still
represents
a
major
expense
and
a
barrier
to
many
people
until
very
recently,
I
relied
exclusively
on
transit
to
get
around
the
city.
It
took
me
an
hour
and
45
minutes
at
best
to
travel
from
my
home
in
Heron
Park,
to
where
my
parents
lived
in
Pineview,
though
only
a
15-minute
drive,
the
trip
required
me
to
take
two
or
even
three
buses.
B
These
difficulties
and
the
high
cost
of
transit
mean
that
people
who,
who
can
are
choosing
to
own
private
automobiles
and
drive
to
destinations
they
might
otherwise
bus
to
I
had
a
car
when
I
was
still
student
at
the
University
of
Ottawa,
but
I
almost
never
drove
the
u-pass
made
the
best.
The
cheapest
option
for
transportation,
not
to
mention
greener
than
driving
driving
is
now
sometimes
the
economical
choice,
because
gas
is
so
cheap
and
bus
fare
is
so
expensive.
B
These
are
choices
that
regular
people
are
making
every
day
because
the
buses
are
inconvenient
and
the
cost
of
transit
in
this
city
is
so
high.
This
incentive
structure
is
not
the
way
to
reduce
private
automobile
use,
to
increase
ridership
and
to
cut
greenhouse
gas
emissions.
Ridership
has
been
down
since
2011
and
despite
the
population
growth,
it
has
never
reached
2011,
it's
not
even
with
the
1%
increase
this
past
year.
B
There
are
three
issues
to
consider
here,
finally,
that,
firstly,
the
transit
system
is
inequitable,
the
direct
budget
for
2019
includes
a
fare
hike
of
2.5
percent
for
all
transit
fares,
including
low-income
passes.
The
cost
of
transit
already
excludes
many
from
using
it,
and
raising
the
fares
will
only
compound
the
problem.
We
must
freeze
those
to
ensure
that
everyone
can
access
transit
to
be
able
to
get
around.
Secondly,
the
transit
system
does
not
provide
adequate
service.
B
If
we
want
to
reduce
our
emissions
and
become
a
cleaner,
greener
city,
we
need
a
transit
system
that
meets
our
needs,
need
a
transit
system
that
is
expensive
and
reliable
enough
that
even
those
who
could
afford
to
drive
will
choose
not
to
we've
achieved
this
in
some
areas.
Many
who
can
afford
to
live
near
the
transit
way
and
work
downtown
and
choose
to
take
transit
for
their
commutes,
but
this
isn't
enough
to
reduce
congestion
and
fight
climate
change.
B
We
need
better
local
connections
to
transit,
so
people
living
farther
from
the
transit
way
and
the
light
rail
are
also
well
served.
We
need
better
connections
between
suburbs,
where
lower-income
people
tend
to
live
and
where
lower
paying
jobs
tend
to
be
located.
Finally,
if
we
do
not
improve
the
equity
and
efficiency
of
our
transit,
we're
not
doing
all
that
we
can
to
address
the
climate
crisis,
we
need
to
radically
shift
our
priorities
as
a
city
away
from
the
car
and
towards
modes
of
transportation,
but
in
both
more
equitable
and
more
environmentally
friendly.
B
To
this
end,
we
need
two
key
actions
we
need
to
freeze
fares,
especially
the
low
income
versus
immediately.
It
would
cost
only
one
hundred
and
five
thousand
dollars
to
freeze
the
equi
past
community
pass
and
access
pass,
and
in
the
past
week,
more
than
90
people
have
emailed
the
mayor
and
their
city
councillors
to
call
for
this
freeze.
This
is
something
we
can
and
must
do.
In
the
short
term,
we
could
freeze
transit
fares
for
everyone
by
increasingly
transit
levy
by
0.8%.
B
Bold
measures
need
to
be
taken
if
we
were
to
increase
ridership
and
address
the
climate
crisis.
Secondly,
we
must
invest
in
transit
service
to
underserved
areas.
We
must
strengthen
connections
throughout
the
transit
in
places
like
that,
like
Green,
Bay
or
East,
and
Collington
in
communities
without
light
rail
service
and
especially
in
low-income
neighborhoods
transit
issues
need
to
be
considered
in
terms
of
the
city's
equity
and
inclusion
lens.
Raising
transit
fares,
especially
for
people
living
on
low
incomes,
is
not
equitable
and
it
is
not
inclusive.
B
B
B
There
have
been
Studies
on
this
on
the
relationship
between
increasing
fares
and
leadership,
and
I
can
get
back
to
you
with
that
information,
but
also
we've
heard
from
individuals
that
choose
to
walk
everywhere,
because
they
can't
afford
to
to
purchase
a
transit
pass.
This
works
for
people
who
are
fortunate
enough
to
live
downtown,
but
more
and
more
people
who
are
living
on
low
incomes
are
being
pushed
to
the
suburbs.
So
it's
just
it's
not
a
sustainable
situation.
B
Hi,
thank
you
for
coming
today.
My
question
is
you
mentioned:
remember
that
would
cost
$150,000
to
put
me
$105,000
and
sorry
at
least
sometimes
I
switched
the
numbers
to
freeze
the
transit
fares
for
the
echo
pass.
Can
you
tell
me
how
you
came
to
that
number
and
it's
for
the
equi
pass,
the
access
pass
and
the
community
pass
and
I
was
given
that
number
actually
by
a
counselor,
counselor
Sean
the
night
and
I
would
have
to
ask
him.
How
came
to
that
number
sorry.
A
B
B
B
B
To
me,
OC
Transpo
suffers
from
three
interrelated
deficits.
Financial
service
provision,
including
axis
and
governance,
including
management
and
I,
will
confine
my
remarks
to
service
provision
and
access.
I
am
here,
ladies
and
gentlemen,
to
voice
my
disquiet
have
been
an
equitable
system
of
discounts
provided
to
holders
of
seniors
parcels
and
equip
our
soldiers
that
are
affected
in
the
fare
structures.
B
There
are
three
lenses
with
which
I'm
going
to
look
at
these
two
categories
of
false:
what
is
the
composition
of
the
groups
enjoying
these
discounts?
What
is
the
level
of
discount
provided
to
these
two
groups
and
what
criteria
are
used
to
determine
the
level
of
discounts
that
should
be
provided
to
these
groups
filling
with
the
seniors
forces?
B
These
allow
seniors
to
write,
free
and
ready
stains
to
describe
his
unique
feature
of
authoring,
and
the
freebie
was
valued
at
1
million
a
year
while
campaigning
his
worship.
The
man
promised
this
same
group,
another
fair
free
day,
a
jolly
Sunday
his
campaign
said
it
would
only
cost
to
me
a
hundred
thousand
now
I
feel
34.50
dollars
for
my
monthly
pass
and
the
discount
rate
there
is
a
mind-boggling
62
percent.
B
It
is
further
reinforced
by
City
mums
and
dads
who
believe
that
we
seniors
have
paid
our
dues
whatever.
That
means,
and
therefore
entitled
to
every
imaginable
privilege
and
discount
growing
in
an
awkward
citizen.
In
an
operator,
the
citizen
on
February
12th,
two
members
from
the
Council
on
Aging
conflated
age
with
poverty.
This
is
extremely
misleading.
B
Translating
the
issue
of
poverty
and
access
to
public
transportation
is
one
that
concerns
seniors
is
useful
for
promoting
the
agenda
of
an
interest
group
but
deflects
attention
from
public
policy
directed
to
the
real
axis
problem
faced
by
the
poor.
As
my
colleague
Ellen
also
said,
the
every
pass
is
described,
the
portable
monthly
transit
pass
and
it's
supposed
to
be
a
lower
price
transit
option.
B
B
B
Indeed,
I
have
four
recommendations
that
I
would
bring
before
you
delay
the
implementation
of
the
proposed
second
fairy
Sunday,
the
fair
free
day
for
seniors
Sunday
decoupled
with
the
seniors
parson
direct
apart
from
the
full
fare
discount
formula
now,
in
effect,
until
the
Italian
to
equity
issues
are
resolved
and
OC
Transpo
should
be
directed
to
report
on
the
applicability
of
the
Calgary
fare
model
that
is
based
both
on
the
ability
to
pay
and
age
and
improve
service
and
events
that
are
high
senior.
Take
up
unfair
three
days.
Thank
you
for
hearing
me
out.
Thank.
A
B
B
Three
Thank
You
mr.
chairman,
and
thank
you,
members
of
commission
I'm
here
as
representing
the
Federation
of
citizens
associations,
as
you
may
recall,
we're
an
umbrella
group
representing
some
50
community
associations
across
Ottawa.
We
are
a
forum
to
discuss
issues
important
to
our
residents,
including,
amongst
other
things,
budgets,
taxes
and
programs
that
affect
the
quality
of
our
lives.
In
our
neighborhoods
last
year
we
appear
before
the
Transit
Commission
and
recommended
a
fair
fought
their
strategy
study
in
order
to
maximize
transit
ridership,
we
supported
Lee
yep
we
pass
and
we
ask
for
more
resources
prepare
Transpo.
B
We
are
pleased
that
City
Council
did
adopt
the
FPS
plan,
y'all,
be
it's
a
little
expensive,
but
it's
there
anyway.
We
are
here
again
to
talk
about
a
first
strategy
to
maximize
transit
ridership.
The
city's
current
transportation
master
plan
sets
out
a
target
transit
motor
share
for
Ottawa
to
increase
from
22
percent.
That's
the
2011
number
of
all
transportation
trips
to
26
percent
by
2031.
B
Unfortunately,
I'm
sorry,
John
I,
have
to
say
this.
Since
2011
transit
ridership
has
declined
from
one
hundred
and
3.5
million
rise
in
2011
to
97
million
rise
in
2018
and
pleased
to
see
that
there's
going
to
be
and
bump
up
in
2019,
but
this
occurred
despite
a
population
growth
of
Ottawa
over
six
percent
in
the
same
period
and
employment
both
as
well.
B
While
a
number
of
factors
have
been
identified
in
contributing
to
this
ridership
decline,
fare
increases
in
excessive
inflation
clearly
have
had
an
impact
on
larger,
both
with
the
regular
out
of
monthly
bus
passes
in
Ottawa
increase
by
over
twenty
four
percent
from
2011
to
2018,
while
inflation
has
increased
by
11
percent
for
the
same
period.
The
FCA
supports
the
City
Council
transportation
master
plan,
objective
of
increasing
transit
ridership
and
the
public
investment
in
expanding
public
transit
infrastructure
as
a
means
to
achieve
in
school.
B
Certainly,
the
public
investment
into
light
rail
transit
is
significant
consuming
by
far
most
of
the
trip
land,
TMP
capital
expenditures
of
2030,
one
of
the
nearly
four
billion
dollars
for
all
new
infrastructure
services
contemplated
routine
people,
walking
cycling,
roads
from
2013
to
point
31,
3
billion
is
related
to
transit
and
of
that
2.4
billion
is
for
LRT.
This
is
a
significant
public
investment
in
transforming
the
delivery
of
transit
as
an
aid
towards
increasing
transit
motor
share
to
26%
by
2031.
B
Fca
members
expect
that
the
transformation
of
existing
transit
system
to
light
rail
will
have
a
positive
effect
on
transit
ridership,
but
believe
that
the
new
lo2
infrastructure
alone
will
not
be
sufficient
to
reach
the
city's
transit
modal
share
target.
Consequently,
the
FCA
is
recommending
that
the
city
by
the
review
is
transit,
fares
Treacher
in
order
to
maximize
transit
ridership
as
a
means
of
achieving
the
city's
target.
B
Lastly,
the
last
point
that
I
have
to
make
about
a
presentation
here,
and
this
deals
with
para
Transpo
para
transfer
has
been
in
all
issue
before
this
commission
four
years.
You'll
hear
from
us
you
hear
from
others
about
the
adequacy
or
inadequacy
a
per
transfer
service
to
meet
demand.
It
is
an
expensive,
highly
regulated
process
and
simply
increasing
the
budget.
Prepare
Transpo
to
meet
inflationary
pressures,
I
should
say,
is
not
sufficient
to
meet
demand.
So
we
support
other
organizations.
B
So
Braille
current,
thank
you
mr.
chair,
mr.
Cohen
I
think
you
and
I
both
hold
degrees
in
economics,
restoration,
so
some
goods,
regardless
of
the
price,
the
demand,
will
continue
goods
that
are
absolute
necessities
in
our
lives.
Others,
like
jewelry,
inelastic
demand.
People
can
give
that
up,
but
the
bus
fares
and
I
I
don't
know
the
exact
reasons
why
ridership
plummeted
a
decade
ago.
I
know
20,000
jobs
were
cut
in
the
federal
public
service
here
in
Ottawa
I
know
gas
was
a
dollar
40
a
litre,
some
people
substituted
driving
for
bus.
B
At
that
time,
uber
came
into
effect
2013-2014.
So
there
are
other
reasons
other
than
fares,
but
I
think
it's
a
very
relevant
point
that
you
and
other
speakers
today
and
yesterday
have
made
about
Affairs
other
than
an
analysis,
because
we
tend
to
do
a
lot
of
studies
and
reports
at
the
city.
What
fare
do
we
specifically
have
to
focus
on
previous
speaker
was
interesting
because
she
mentioned
the
fact
that
maybe
not
all
seniors
need
or
should
be
paying
a
discounted
seniors
fare.
B
They
can
actually
afford
to
pay
a
bit
more
and
she
recognized
the
discount
in
aggregate.
That's
being
given
up
by
the
city,
but
where
should
we
focus
specifically
on
fares?
So
the
first
element
is
there
are
elasticity's.
This
is
the.
How
much
demand
will
vary
according
to
price
for
transit?
Mister
Scrimgeour
can
tell
you
all
these
elasticity's
they
exist.
B
The
second
issue
is,
you
need
a
first
strategy
to
maximize
ridership.
You
have
to
target
groups,
you
have
those
who
don't
have
a
choice.
They
don't
have
a
car,
they
need
to
get
to
work.
They
don't
have
a
choice,
that's
inelastic.
They
don't
have
another
choice,
but
the
bulk
of
your
ownership,
particularly
rush
hour,
may
have
a
choice.
They
have
cars
and
the
cars
the
competition.
B
So
if
the
car
is
convenient
comfortable
as
cheap
parking,
it's
going
to
win
over
if
transit
is
accessible,
convenient,
affordable,
it's
going
to
beat
the
car
from
the
city's
perceptive
perspective.
A
car,
a
bus
replaces
40
cars
on
the
road,
and
the
road
budget
is
the
biggest
pressure
most
expensive
subsidy
going
in
the
city's
budget.
So
it
the
transportation
master
plan
goal
to
increase
ridership.
This
commission
is
charged
in
his
terms
of
reference
to
increase
ridership
year
after
year
after
year.
It
has
to
look
at
what
are
the
strategies
it
takes
to
get
there.
B
Service
is
clearly
one
and
I
believe
LRT
is
going
to
have
an
effect.
In
fact,
mr.
Mahoney's
suggesting
his
ridership
we'll
go
from
ninety
seven
million
twenty
seven
point,
eight
million,
which
is
not
a
heck
of
a
leap
please,
when
we've
fallen
from
algorithm
three
million
and
by
the
way
employment
did
grow
over
that
period,
so
I
would
if
I
was
contracted
to
do
the
job.
I'm,
retired,
I'm,
a
senior
and
I'll
be
back
again
to
deal
with
a
seniors
issue
by
the
way
because
of
the
Council
on
Aging,
and
they
have
a
proposal.
B
But
you
asked
what
should
we
be
focusing
on?
You
will
be
focusing
on
the
fare
levels
that
would
and
the
assertive
policies
that
go
with
it,
because
you
have
a
parking
strategy
coming
up
in
June.
That
is
another
policy
issue.
You
have
service
issues
which
you
place,
budget
constraints
on
we've
seen
if
you
wanted
to
put
more
money
into
travel
and
sure
mr.
McCarney
won't
object,
but
you're
also
facing
your
population
that
sees
fares
and
taxes.
B
So
the
City
of
Hamilton
City
of
Hamilton
put
60
percent
of
its
budget
taxes
towards
transit
40%
from
fares.
That's
not
an
Ottawa,
otherwise,
forty
five,
fifty
five,
that's
a
political
decision,
but
from
the
tech
selling.
This
issue
to
the
taxpayer
is
quite
simple:
if
we
invest
in
public
transit
Douce,
the
pressure
on
building
new
roads
widening
the
roads
to
accommodate
more
cars,
you
conceive
on
the
Queensway.
They
widen
the
section
from
Maitland
to
the
car
land
crossover
and
is
filled
up
with
cars.
B
So
you
have
a
transportation
master
plan
that
says
you're
supposed
to
increase
transit.
Ridership,
we
know
price
is
a
factor.
You
should
ask
your
staff
to
look
at
and
with
the
best
practices
in
other
communities.
Other
cities,
because
we're
not
alone
in
this
and
see
what
will
it
take
to
attract
more
Watership?
And
that's
what
we're
asking
that's
what
the
FCA
is
asking.
A
B
Thank
you
good
morning
and
I
appreciate
this
opportunity
on
behalf
of
the
Ottawa
seniors
Transportation
Committee
of
the
Council
on
Aging,
my
colleague,
Asaf
Rita.
We
are
those
volunteers.
Our
proposal
is
seniors
pick
their
ride
free
day,
we're
proposing
with
the
Transit
Commission
exam
and
replacing
the
current
seniors
ride
free
Wednesday
program
with
a
more
flexible
program.
It
would
allow
senior
transit
riders
to
take
free
rides
on
any
one
day
of
the
week
on
the
day
of
their
choice.
We're
referring
to
this
initiative
as
seniors
pick
your
ride
free
day.
B
The
benefits
to
this
proposal
that
we
see
it
relieves
the
pressure
on
seniors
having
to
make
their
appointments
and
errands
using
the
transport
service
on
Wednesdays.
Only
it
empowers
senior
transit
riders
to
choose
the
day
that
the
ride
free
will
be
best
suited
to
their
needs.
They
can
prioritize
that
day
and
their
ride.
It
can
be
accessing
health
services,
social
participation,
volunteering
learning
and
retirement
their
choice,
it
incentivizes
more
riders
to
use
transit
and
the
press
record.
We
are
concerned
that
the
evaluation
framework
report
for
each
family,
Ottawa
2017,
identified
only
23
percent
of
seniors.
B
We
use
in
public
transit
now
we
know
seniors
in
the
core
of
regular
and
dedicated
users
of
OC
Transpo,
but
we
see
this
proposal
as
an
opportunity
for
OC
Transpo
to
market,
to
seniors
who
may
be
reluctant
to
use
transit
and
to
boost
ridership
throughout
the
system.
This
proposal
would
reduce
overcrowding
on
popular
routes
that
have
been
identified.
Routes
11,
12,
14
and
85
in
particular,
have
been
identified
as
operating
it
full
capacity
on
Wednesdays.
B
This
proposal
is
supported
by
a
significant
proportion
of
seniors
groups
and
agencies
through
a
survey
that
was
done
through
the
Council
on
Aging
a
blast,
and
we
distributed
the
proposal
widely
and
had
an
88
percent
support
rate
from
those
who
responded.
This
proposal
would
also
identify
OC
Transpo
as
a
leader
in
innovative
programming.
B
We
see
the
benefits
for
the
city
and
seniors
to
be
significant.
We
expect
the
cost
to
implement
this
initiative
to
be
low.
We
have
ideas
on
how
this
can
be
achieved.
We
welcome
the
opportunity
to
work
with
your
staff,
we're
here
today
requesting
that
the
Transit
Commission
consider
the
merit
of
this
proposal.
Seniors
pick
your
ride
free
day
and
direct
staff
to
report
back
on
its
implementation,
Thank
You
counselors.
A
B
But
you
have
an
idea
and
my
question
is:
you
must
have
some
ideas,
how
we
want
to
implement
that
I'm
just
trying
to
how
you
monitor
that
to
make
sure
if
I
used
it
on
a
Tuesday
I
can't
use
it
again
on
a
Thursday
or
like
what
are
your
idea?
Isn't
that
without
so
we
understand
all
that
OSI
transmitter
expects
both
of
its
clients
that
used
a
presto
card
and
we
think
there's
an
opportunity
to
program
the
presto
card.
That's
one
option:
not
everybody
uses
the
presto
card,
we're
not
the
scientists.
B
The
data
managers
are
less.
People
can
play
with
a
fairly
formed
proposal
dealing
with
that,
but
we
would
like
staff
to
have
11
Warnock,
honest
out
so
usually
attached
to
price
tag.
You
could
cost
it
something
that's.
Why
were
asking
staff
to
look
I,
don't
report
back
but
I'm
speaking,
because
I'm
sure
of
the
auto
seniors,
Transportation,
Committee,
Marga
done
and
a
samhita
been
over
a
year
working
on
this
proposal
and
there's
very
strong
support
for
the
puzzle.
So
the
challenge
that
we
want
you
to
address
is
seniors
picture
right.
B
That
senior
feed
ride
on
Wednesday
is
being
very
popular.
We
are
too
many
seniors
not
being
able
to
find
suits
on
the
buses
and
having
problems
getting
using
that
day
to
get
to
their
appointments,
so
we're
looking
to
four
means
not
to
add
to
cost,
but
to
spread
the
load
across
the
week.
So
you're
suggesting
pick
your
ID.
If
there's
another
solution,
we'd
be
happy
to
hear
from
it.
We
appreciate
it.
If
staff
could
look
at
it
come
back
to
the
Commission
and
then
this
is
how
it
can
be
done.
B
B
Three
days
a
week:
no,
no,
it
is
simply
making
what
not.
What
happens
now
for
Wednesday
transfer
there
through
the
weeks
or
the
senior
can
can
choose,
is
a
Friday
ago
for
physio.
There's
a
Tuesday
I
go
to
the
hospital.
Is
it
whatever
day
it
is
okay,
and
then
now
it's
not
time
to
ask
staff
questions,
but
I
would
be
curious
down
the
road
to
hear
from
mr.
mennick
holiness,
to
the
possibility
of
playing
that
the
presto
card.
What
have
you
in
what
the
cost
might
be?
B
If
you
will
so,
you
have
two
programs
that
are
means
tested.
The
community
bus
pass
is
these
tested
for
people
on
ODSP,
because
these
are
people
who
my
refridgerator
disability
cannot
work.
You
also
have
the
equity
pass,
which
is
means-tested
around
the
poverty
line.
That's
not
an
income
basis.
We
have
discussed
the
notion
of
GIS
because
that's
a
guaranteed
income
supplement
that
can
be
added
on
that.
That
goes
to
seniors
who
qualify
because
of
lack
of
income.
The
Council
on
Aging
has
appreciated
the
support.
B
A
City
Council
has
provided
and
recognizing
the
contribution
seniors
have
made
to
our
city
and
we
value
the
seniors
best
pass.
In
fact,
the
community
best
pass
is
was
tagged
at
the
whether
the
seniors
best
pass.
It
is
the
cheapest
best
pass
in
the
system.
We
are
not
here
to
say
change.
The
seniors
best
pass
we're
here
to
talk
about
the
ride
free
day
we
have
on
Wednesday
and
making
it
portable.
The
I
have
mentioned
that
the
mayor's
proposal
for
an
additional
three
day
on
Sunday
came
as
a
surprise
to
us.
B
We
were
not
consulted
in
the
consolation,
was
more
consultative
and
endeavor
and
we're
not
going
to
refuse
a
gift
horse,
but
we
last
night
you
are
asking
for
our
priority
is
to
have
that
Wednesday
portable
and,
if
means
giving
up
the
Sunday
we'll
take
that
portable
day
of
the
week.
I
hope
that
answers
your
question.
It
doesn't
so
what
I
ask
you
mr.
B
Sheen
going
here
to
speak
to
it,
but
when
I'm
asking
you
is,
is
the
council
supportive
at
working
at
the
model
that
the
previous
delegation
referred
to,
which
is
looking
at
not
only
the
person's
age,
but
looking
at
what
that
person
income
is
term
they're,
not
they
qualify
for
a
pass
so
yeah.
That
seems
to
be
no
but
I
just
want.
Clarification
aging
supports
the
current
seniors
bus
pass
and
that's
that's
a
better
answer.
Thank
you.
C
Mr.
chair,
just
from
staff
on
what
is
it
is
not
in
scope
of
this
budget
discussion
because
there's
many
things
that
seem
to
be
really
falling
into
policy
discussions
rather
than
budget
in
terms
of
our
decision-making
today,
what
what
can
and
can
we
not
change
the
ideas
like
income
based
questions
around
fares.
B
A
budget
related
to
be
considered
after
the
budget
has
been
recommended
by
the
Commission.
The
staff
have
been
provided
with
two
motions
in
advance
of
committee
today.
One
of
these
motions
was
to
look
at
the
question
of
the
seniors
free
day
and
so
without
actually
approving
it,
but
to
look
at
it
in
the
future,
and
it
is
staffs.
C
A
B
My
name
is
Marcel
la
Fontaine
and
I
live
in
Bayshore.
Now
people
have
already
covered
the
rising
cost
of
the
presto
pass.
I
won't
deal
with
that
here,
but
I
can
understand
why
people
would
rather
drive
then
take
the
bus,
because
the
service
doesn't
meet
their
needs
and
sometimes
discriminates
against
them.
B
In
Vanier,
I
saw
a
man
being
asked
to
get
off
the
bus
with
his
baby
in
the
stroller
to
make
room
for
someone
in
a
wheelchair,
and
the
man
said
this
was
the
second
time
he
was
asked
to
get
off
the
bus
with
his
baby
in
order
to
make
room
for
someone
else
and
a
Muslim.
Women
also
told
me
that,
when
she's
alone
at
the
bus
stop
because
she
wears
a
hijab,
the
bus
drivers
just
drive
right
by
and
leave
her
standing
there.
B
B
B
B
This
is
something
that
I've
seen
you
somewhere
else
with
taxi
services,
and
also
there
are
areas
in
Ottawa
that
don't
really
have
bus
service.
Amazon
CA
is
opening
up
in
greeny,
for
example,
and
there's
no
bus
for
the
people
who
want
to
walk
there
to
get
there.
So
they
can
only
hire
people
who
drive,
so
they
really
need
to
have
a
bus
service
for
those
people.
B
Well,
if
the
transportation
was
cost-effective,
available
and
reliable,
more
people
would
be
using
the
buses,
so
they
they
would
rather
use
the
bus
than
have
to
pay
for
parking
put
more
general
cars
and
get
stuck
in
traffic
jams
without
a
tear
on
the
verge
of
creating
a
whole
new
transportation
system
for
Ottawa.
But
since
the
LRT
will
not
be
available
at
everyone's
door,
let's
make
sure
that
the
buses
empower
buses
that
crisscross
the
city
are
doing
the
job
that
they
should
be
doing.
Helping
people
to
get
really
need
to
go.
Thank
you.
A
B
You
very
much
mr.
Fontaine
for
coming
out
today,
and
it's
very
good
to
hear
from
you.
Where
would
you
say
your
top
priorities?
This
is
a
budget
hearing
and
you'd
mentioned
some
things,
but
what
is
your
top
priority
in
terms
of
what
you
see
as
an
improvement
to
the
bus
service
from
your
point
of
view
and
improving
to
the
best
service?
B
Well,
for
me,
since
I
have
friends
who
use
power
transfer
really
like
to
get
some
funding
in
there
to
make
things
easier
for
them,
they're
having
to
wait
on
the
line
for
45
minutes
or
something
to
be
able
to
get
through,
that's
not
acceptable,
and
then
sometimes
they
get
left
behind,
because
they
were
forgotten
and
they're
waiting,
they're
wondering
what's
going
on.
If
they
don't
have
a
cellphone
they're
really
stuck.
A
B
B
Thank
you
very
much
mr.
Santini,
for
for
coming
out
today
and
and
speaking
out
on
the
number
eleven
I
know.
It's
been
very,
very
important
to
you.
It's
and
I've
heard
loud
and
clear
from
the
people
who
live
along
Richmond
Road
on
it,
I,
don't
know
if
you
saw
earlier,
but
on
the
screen.
One
of
the
proposals
that
was
put
forward
was
bringing
back
the
number
11
and
it
was
put
up
and
it's
every
it's
going
to
be
over
30
minutes.
So
it's
it's
going
back
to
its
route
to
day.
B
Shore
I'm
very
pleased
with
this
and
I
certainly
do
want
to
talk
to
the
community
about
it.
I
think
that
this
was
a
very
good
move
on
by
OC
Transpo,
for
recognizing
the
importance
of
it.
So
I
just
wanted
to
get
your
opinion
on
it.
It's
something
that's
I
think
going
to
help
a
lot
in
terms
of
people
like
yourself
and
many
many
many
others
who
live
along
the
Richmond
Road
corridor.
B
B
B
B
And
I
just
want
to
comment.
Mister
said
you
made
some
good
points
about
the
delegation
of
authority,
which
is
why
I'm
going
to
be
moving
another
submission
on
the
whole
schedules
coming
up
in
in
terms
of
the
fall
and
spring,
for
those
very
reasons
that
you've
outlined
and
but
I
want
to
give
staff
a
chance
to
comment
in
your
right
number.
Eleven
is
just
symptomatic
of
the
concerns
and
but
I
want
staff
to
talk
about
the
route
changes.
Overall,
if
you
don't
mind.
C
Certainly
mr.
chair,
mr.
Santini
brings
up
very
valid
concerns.
He
mentioned
week
eleven
and
route
12
and
I
just
want
to
go
back
and
reconstruct
how
we
got
to
where
we
are
right
now,
I
remind
members
of
council,
in
particular
the
new
ones
that
it
takes
months
to
put
the
schedules
in
place
for
those
spring
fall
and
summer
and
winter
schedule
changes.
You
will
recall.
C
Those
are
the
facts
that
we've
had
multiple
stop
starts
with
OTG
and
we
need
to
get
the
Train
launched
because
it's
impacting
our
customers
and
it's
impacting
yourselves
I,
said
that
my
previous
presentation,
I'll
say
it
over
and
over
again
you
get
the
brunt
of
the
complaints.
A
customers
are
suffering.
We
need
months
to
implement
our
schedule,
changes
to
to
integrate
into
the
LRT.
We
are
ratcheting
back
based
on
exactly
we've
heard
many
speakers
talk
about
today.
C
Where's
the
pain
point
councillor
Cavanaugh
you
met
with
me,
I
think
it
was
the
first
week
and
you
made
this
a
top
priority.
I
know
councillor
floriano,
if
he's
in
the
room
he's
talked
to
me
at
the
twelve
and
we're
doing
that
the
eleven
was
also
augmented
and
that
there
was
some
adjustments
made
based
on
community
feedback
that
did
not
work
so
we're
doing
the
right
thing,
we're
consulting
with
the
ward
councillor,
we're
hearing
from
the
community
and
we're
adjusting
and
I
realized
in
respect.
C
B
C
Mr.
J,
if
I'm
sent
a
question
correctly,
it's,
why
are
the
changes
to
the
bus
system
being
made
at
the
time
that
they're
being
made
it's
in
anticipation
of
the
opening
and
again
RTG
failed
and
it's
a
ability
to
live
on
those
dates
and
we
collective
we
in
this
room
and
our
customers
are
feeling
the
brunt
of
it
and
the
reminder
of
what
I
said
earlier
on
that?
It's
not
just
about
the
rail
system.
It.
C
The
bus
system,
is
very,
very
important
in
this
community
and
will
continue
to
be
important
and
that
we
want
reliability
and
consistency
in
the
services,
and
so
the
adjustments
that
mr.
scrimshaw
and
his
team
make
are
to
improve
the
feeding
of
those
bus
systems
to
those
transfer
points
so
that
they're,
reliable
and
consistent.
Will
we
get
a
perfect
in
the
time?
No.
But
we
we
like
to
pride
ourselves
in
listening
and
making
adjustments
and
we'll
continue
to
do
that.
C
A
C
B
B
B
B
B
B
B
Transit,
this
could
be
for
certain
classes
of
people,
anybody
under
the
age
of
25
any
low-income
category,
or
it
could
be
for
particular
periods
of
time,
like
the
off-peak
hours
between
nine
and
three
or
after
six
o'clock
to
demonstrate
how
valuable
such
a
shift
would
be
to
live
exactly
what
kind
of
impact
on
ridership
it
would
have
etcetera.
And,
lastly,
we
want
a
task
force
to
look
into
the
system
as
a
whole,
a
task
force
that
is
led
by
transit
riders
and
the
significant
participation
from
transit
drivers.
B
B
B
Thank
You
mr.
chair,
thank
you
for
coming
today,
I'm.
How
would
you
justify
the
increase
in
tax
levies
as
a
result
of
free
transit
to
those
residents
who
don't
currently
use
transit?
You
mentioned
that
those
who
use
transit
much
like
myself,
could
save
approximately
$1400
per
years.
They
would
need
to
buy
purchase
a
pass,
but
for
those
who
do
not
use
transit,
but
do
you
pay
city
taxes?
How
would
you
justify
the
increase
in
levies
on
on
those
lessons?
Well,
how
do
you
justify
the
levies
on
for
health
care
or
for
sidewalks
or
for
police?
B
You
say
these
are
public
services
that
should
be
most.
All
citizens
are
the
basis
of
me.
You
have
to
pay
to
have
a
policeman
come
to
your
door.
If
you
have
they
come.
If
there's
a
fire,
the
fire
services
come,
they
don't
care,
whether
you
have
money
in
your
pocket
or
not
so
most
of
the
civilized
society.
I
would
think.
B
You
very
much
and
I'm
glad
you
raised
climate
change
because
that's
certainly
an
important
issue
and
we
are
talking
about
a
budget,
but
this
is
something
that's.
We
have
a
budget
on
our
economy
too.
We
have
a
environment
about
it,
so
we
have
to
take
care
of
it.
I
have
what
is
your
opinion
on
a
basis?
That's
one
thing
that
I've
heard
a
lot
about
recently
and
so
far
I've
heard
of
new
bus
purchases,
but
we're
still
working
on
diesel.
How
would
that
affect
climate
change?
B
Hi,
my
name
is
Emma
I'm,
an
intern
at
the
healthy
transportation
coalition,
and
also
a
member
of
the
future
of
the
Ottawa
group
I'm
here,
because
I'm
concerned
about
the
proposed
high
ticket
transit
bus
and
the
epital
approach
to
transit
development
residents
have
described
livability
in
Ottawa
regards
our
transportation
as
affordable,
accessible
and
convenient.
If
we
want
to
become
the
city
envisioned
in
the
beyond
2036
plan,
we
must
focus
on
improving
public
transportation
through
an
equitable
lens,
in
an
effort
to
encourage
ridership
and
connected
and
connecting
communities
through
Ottawa.
B
As
a
student,
I
was
a
frequent
transit
writer,
my
central
location,
small
radius
of
destinations,
and
you
pass
made
the
bus.
My
first
choice
for
getting
around
my
last
year
of
school
I've
gotten
used
car
and
I
almost
completely
stopped
taking
the
bus.
My
car
cut
my
commute
more
than
half.
Let
me
keep
my
job
before
regular
hours
and
gave
me
the
freedom
to
explore
the
many
Bible
neighborhoods
in
Ottawa
that
seemed
to
out
of
reach
before,
through
my
bartending
job
in
a
neighborhood
near
hogsback,
I
met
myself
at
sea.
B
Without
my
car,
I
wouldn't
have
been
able
to
look
at
that
place
where
I
met.
My
team,
women
has
been
able
to
access
the
diamond
to
play
and
women
have
been
able
to
go
out
for
things
after
games.
I
discovered
so
many
parks,
restaurants
and
shopping
areas
that
I
rode
after
my
early
years
of
school
because
it
doesn't
work
the
traveler
trying
to
get
there
now
privilege
of
owning
a
car
should
not
be
my
ticket
to
experiencing
the
community
and
from
experience
in
the
city
informing
the
community.
B
The
current
transit
system
is
not
affordable,
more
reliable
and
unreliable,
and
enough
good
about
transportation
systems
designed
to
cater
to
the
9
to
5,
commute
downtown.
It
makes
transit
accessible
for
people
living
in
low
incomes
and
I
almost
have
most
people
simply
don't.
When
you
use
it,
it
is
crucial
to
focus
on
improving
city
light
accessibility,
both
in
terms
of
affordability
and
quality,
so
everyone's
first
and
best
choices,
public
transit.
The
implementation
of
the
echo
pass
is
a
part
of
positive
movement
towards
increased
ridership
and
increasing
accessibility
to
transit
for
people
living
on
low
incomes.
B
However,
the
2.5%,
fair
studies,
these
positive
developments
to
transit
as
well
ridership,
continues
to
climb
the
proposed
fare.
A
failure
to
connect
thought
of
our
communities
that
are
further
away
from
rapid
transit
ultimately
prevents
livability
and
forces
people
in
the
cause
of
their
contribution
to
the
climate
crisis.
Not
only
does
this
allow
political,
conscious
planning
that
also
demonstrates
it
in
a
collaborative
approach
to
transit.
Three
things
are
necessary
for
the
sustainability
of
our
transit.
B
One
freeze,
our
fare
hikes
are
doing
a
be
nice
if
it
is
FC,
but
the
immediate
action
should
be
to
freeze
the
printers
because
they're
just
too
hard
more
specifically,
the
other
paths
definitely
should
not
be
increased.
There
is
currently
too
expensive
and
in
increasing
players,
but
only
exasperate
the
existing
challenges
faced
by
those
who
use
it.
B
People
living
in
lower
income
should
not
be
subject
to
barriers
that
prevent
them
from
maintaining
employment
and
participating
in
their
community
and
to
you
should
invest
in
infrastructure
that
connects
communities,
not
that
proximity
to
rapid
transit
and
improves
the
reliability
of
current
rates
of
city,
others
bail
on
public
transit
to
an
equitable
run,
rather
than
limit
our
ties
with
developments
for
private
automobiles
and
commuters
as
one
that
is
not
likely
to
be
so
everybody.
Finally
and
I
think
the
impact
of
an
effective
transit
system
needs
to
be
considered
for
medical
perspectives.
B
Yesterday
at
the
Environmental
Protection
Basin
Water
Management
Committee
meeting,
there
is
some
disconnect
about
the
community's
relationship
between
transportation
relationship
with
transportation.
So,
in
order
to
ensure
cooperation
and
productivity
among
committees,
there
should
be
an
interdepartmental
working
group
similar
to
that
that
of
your
for
the
housing
and
transportation
in
order
for
automotive.
Well,
we
must
focus
on
focus
our
efforts
on
budget
news
gaps
and
deeper
consideration
needs
to
be
given
to
those
over
in
their
income.
So
they're
not
excluded
from
opportunities
to
drive.
B
I,
have
formed
a
community
and
made
connections
that
wouldn't
have
been
possible
without
milk.
Are
people
who
don't
already
have
access
to
a
vehicle
should
have
the
same
opportunities
and
rescript
about
community
participation
should
not
be
limited
by
the
inefficiencies
of
the
transit
system.
I
also
just
wanted
to
say
that
I
find
a
little
bit
concerning
that
transit
riders
are
referred
to
as
customers,
because
as
a
public
service
I
think
it's
more
of
an
entitlement
than
them,
something
that
we
should
be
purchasing
similar
to
me
with
a
student
or
patient
at
a
hospital.
Thank
you.
A
B
Hello
before
I
try
to
talk,
as
many
of
you
know,
because
I
presented
before
this
committee
numerous
times
and
my
name
is
Heather
stature
and
I'm,
one
of
the
many
audience
who
live
with
mental
disabilities,
specifically
a
severe
hearing,
loss
and
osteoporosis
in
my
entire
pelvis
and
hips.
So
I
means
my
friend
the
walker.
So
I
want
to
talk
to
you
about
seven
things
to
do
with
the
budget
and
how
it
affects
me
and
my
community,
and
specifically,
by
doing
that.
I
live
in
I
live
on
an
Avenue
in
the
conservation
cooperate.
B
This
idea
votive
even
idea.
If
you
know
where
that
is
so,
we
have
less
than
10,
maybe
more
people
in
our
building
in
our
van
gurbin
fillings,
various
forms
of
mobility,
aids
from
my
vocal
and
other
people's
waters,
to
at
least
for
people
who
use
wheelchairs,
others
use
on
full-body
arm
crutches
and
canes.
B
B
B
B
She
has
not
been
able
to
go
into
work
for
it's
because
she
lives
every
trip
and
she
can't
get
to
her
hair
stops.
She
looks
fair
time.
She's
been
working
from
home
because
she
has
the
kind
of
power
of
job
that
allows
her
to
do
that.
How
many
jobs
are?
Are
people
to
do
that
fella
except
they're,
willing
to
hire
somebody
Reeves
Richard?
B
Not
very
many,
so
we
got
to
raising
the
prices
of
the
best
passers,
one
of
the
best
persons
that
we
propose
to
be
raised
with
the
community
pass,
which
is
only
at
say,
the
only
eligible
voter
base.
If
you
are
no
dispute,
that
means
you
have
proven
that,
because
of
your
disabilities,
you
cannot
earn
enough
to
live
by
yourself.
B
B
B
B
A
A
A
Today,
I'm
John
Redden's
I'm
a
resident
in
Alta
Vista
for
last
14
years,
I'm
sitting
here
today
to
discuss
the
policy
transfer
budget,
I
use,
transit
for
both
pair
and
regular
transit.
Then,
today,
I'm
here
to
push
for
an
online
booking
system
to
fight
permanent,
a
non-discriminatory
place
for
pair
users
versus
regular
users
and
the
KISS
principle,
fair
pricing,
and
then
this
you
staff
for
minutes
uses
most
of
your
staff
and
we
are
portable
I
call
it
experience
at
any
time
of
the
day.
If
you
don't
get
into
it
at
7:00
a.m.
A
you
can
be
on
hold
for
five
minutes
to
three
and
a
half
hours
depends
on
the
type
of
of
date.
Some
of
you
know:
I
have
a
Facebook
page
called
Eric
transposes
the
biggest
complaint
is
rate
types
to
free
up
the
operators.
We
need
an
online
booking
system.
My
fellow
writers
was
told
they
pushed
about
two
to
2020
from
a
customer
service
request,
senior
managers.
That
is
probably
why
we
would
hope.
Three
years
ago,
I
was
in
a
meeting
with
Sally
Thomas
and
Ryan,
with
all
that
was
needed.
A
It
doesn't
have
the
the
presto
scanners
in
in
the
buses,
the
money
filling
Oprah's
fill
out
the
paperwork
by
the
bus
drivers.
This
is
the
paperwork
that
they
have
to
fill
out.
Every
driver
that
use
a
personal
card
has
to
fill
this
up,
no
matter
what
to
check
if
the
card
is
their
fight,
that
takes
some
time
and
might
on
behalf
the
driver
trips
I'm
calling
on
for
them
and
when
the
printing
cost
for
all
these
books
that
the
out
the
right
amount
on
the
extra
fare
fees.
A
That's
costing
that
money
too
and
another
example
of
the
Tannen.
They
changed
member
system
on
the
thing
that
changed
the
color
codes.
Are
they
change
the
signage
two
years
back,
some
of
their
signs
were
duplicated
because
they
changed
the
member.
Why
was
that
where's,
the
plan
Anonymous
I'm,
calling
for
an
external
review
on
operations
and
paratransit
and
Artie?
What
have?
What
are
you
doing
right
and
what
are
they
doing
wrong
as
freshly
elected
councillors?
Have
the
choice
to
do
what
is
right,
not
what
is
really
motivated
you
or
to
the
right
ship?
A
A
Maybe
well
that
skating
setup
I'll
just
give
everybody
a
little
insight
into
what's
going
to
happen.
So
after
Kerry
and
Peter,
that's
the
end
of
the
public
delegations,
we're
going
to
go
to
questions
of
staff.
I've
got
so
far.
Councillor
Brockington
Commissioner
Olson
concerning
captain
councilman,
Kenny
and
councillor
do.
Does
anybody.
A
On
keep
your
fingers
up
whether
it
sat
down
then
after
we
do
questions,
are
it's
a
staff
we're
going
to
take
a
short
break
for
lunch
and
so
far
we've
got
some
motions
from
councillor
Kavanagh.
If
there's
anyone
else
that
has
motions
that
they
could
please
get
them
to
Chris
so
that
they
he
can
process
them
and
then,
when
we
come
back
from
the
break,
we'll
go
right
to
motions.
So
if
we're
done,
the
questions
stop.
Okay.
Thank
you
very.
B
Good
well,
thank
you
audience
laughter
all
right.
Thank
you,
I!
Thank
you.
My
name
is
Kerry.
Bangs,
eret
and
I
have
a
bit
of
a
presentation
just
very,
very
good.
They
should
I
have
a
habit
of
speaking
too
fast,
so
if
I
start
to
babbage's
wave
and
I'll
slow
down.
So
what
I'm
talking
about
transit
I
want
to
talk
about
transit
as
a
very
good
public
investment.
I,
don't
really
have
to
sell
you
in
transit,
I,
don't
think
I.
Think
everybody
here
agrees
that
transit
is
a
good
thing.
B
It's
more
the
question
of
what
we
do
right.
So
here's
a
side
of
Vancouver
I
was
looking
what
other
cities
were
doing
for.
Transit
I
could
have
put
up
a
slide
for
Seattle
I
could
put
aside
for
Kingston,
but
I
chose
Vancouver.
So
in
this
example,
if
you
very
proven
a
very
very
short
period
of
time
you
through
years
the
river
had
a
population
greater
than
6%
you'll
notice,
there
call
that
it
should
only
went
up
by
4%
look
at
the
numbers
for
cycling
and
trends
at
26
and
17%.
B
It
makes
your
heart
beat
faster
right
I'm.
The
question
is
how
you
order
them.
Cooper,
do
this
I
mean
they?
Could
the
taxpayers
going
to
be
happy
about
paying
taxes
and
people
mad
or
what
I
don't
get
the
next
one
I
miss
aside?
Okay,
the
slug
that
I
wanted
to
talk
about
was
about
incentives
and
disincentives.
The
politicians
in
our
in
Vancouver
understand
a
little
bit
about
incentives
and
disincentives.
You
want
to
encourage
people
to
do
a
failure
to
dissin
code.
You
have
to
put
a
cost
on
things
about
they.
B
They
don't
want
people
doing
so.
The
question
is
here:
what
is
auto
are
doing.
Right.
Well,
has
I'm
sure
the
save
deteriorating
change
that
I've
been
added
to
needed
here
for
20
years,
Alaska
been
really
really
rough
at
the
same
time,
Unferth
going,
which
is
not
really
nice
and
we're
starting
to
see
ridership
Bell
mr.
Mahoney
says
that
I
should
pull
out
by
1%.
I,
don't
really
have
population
without
that,
but
1%
is
not
really
enough
and
really
want
a
much
much
bigger
rise.
B
B
Making
a
trying
to
material
lift
contribute
at
all
to
anything
to
do
with
transit,
and
this
is
not
working.
Ok
now,
so
what
I
would
like
to
see?
Ottawa
Joe
excuse
I'm,
sorry
about
the
other
presentation
networking.
What
I
would
like
to
see,
although
I
do
is
I
would
like
to
see
them
produce
incentives
for
why
they
attended,
particularly
things
like
freeze
the
cost
and
I
would
like
to
him
to
talk
about
raising
costs
of
parking
I'm
fond
of
driving.
This
is
a
basic
incentives
and
disincentives,
and
it
just
requires
political
will.
B
Sorry,
it's
a
mess
it's
on
this
computer,
so
specifically
for
the
Transit
Commission.
What
I
want
is
I
want
the
freezes
there
d'affaires
frozen
I,
also
want
NC
transferred
mandated
to
consult
a
lot
of
the
decisions
are
not
necessarily
about
resources
but
they're
about
actually
the
suture
wires
and
I
think
that's
really
really
critical.
Those
recent
conversation
that
remember
11
right
now.
B
We
also
need
to
be
talking
about
in
number
12
and
those
aren't
necessarily
having
to
do
with
say
these
that
having
to
do
with
listening
to
writers
and
actually
having
a
conversation
with
the
communities.
Consultation
should
not
be
seen
as
extra
red
tape.
It's
actually
a
way
of
creating
a
compromise
and
a
way
of
having
a
moment.
B
That's
sorry,
I'm
terribly
distracted
by
what's
going
on
right
here,
meaning
consultation
are
from
those
who
transferred
and
I've
got
to
say
we
can't
be
sticking
with
the
status
quo.
Right
now
is
not
enough
to
say
yes,
I
made
it
transit
is
important
there.
Well,
you
really
did.
We
can
absolutely
do
this,
like
the
transmission
to
show
leadership
and
start
talking
about
ways
to
make
transit
better
and
I'd,
also
like
to
say
that
I'm,
a
member
of
a
group
of
people
have
transit
others
who
are
banding
together
to
create
the
auto
our
transit
riders
group.
B
B
Thank
you:
okay,
good
morning,
Thank
You
mr.
chair
and
everyone
here
today.
My
name
is
Peter
Garrett
I'm,
a
graduate
student
at
the
University
of
Ottawa
on
chemical
engineering,
I
moved
to
Ottawa
2008
for
school
and
I've,
been
here
ever
since
I've
been
using
transit
since
2009
I
wanted
to
start
by
thanking
members
of
City,
Council
and
members
of
the
media
for
taking
part
in
the
transit
week
challenge
this
past
month.
B
I
think
it
calls
for
shedding
some
light
on
some
ridership
issues
and
it
speaks
for
a
need
for
quality
control,
which
is
what
I
wanted
to
talk
about
today.
So
I
wanted
to
emphasize
that
in
particular
the
best
sorry
so
haven't
been
speaking
properly
with
microphone.
There
we
go
so
the
bus
drivers
aren't
responsible
for
taking
data
on
on
who's,
coming
on
the
bus
and
help
for
the
buses
again
because
they
have
to
be
paying
attention
to
the
row.
That's
priority
number
one.
B
So
what
I
propose
is
to
put
into
the
operating
budget
to
have
people?
Take
kind
of
a
survey.
Have
people
on
the
bus
seeing
what's
happening
on
the
bus,
say
I,
don't
want
it
to
be
a
breach
of
privacy.
I
want
it
to
be
more
like
a
survey,
a
real-time
survey
of
what's
going
on
so,
for
example,
a
bus
I
started
talking
about
bus
capacity.
B
So
if
a
bus
starts
to
solve
a
and
six
stops
in,
it's
already
full
so
that
for
the
next
four
stops,
it
is
passing
people
by
until
it's
saying,
gets
to
herdmen
station
that
can
let
a
bunch
of
people
off
and
now
consider
taking
people
again.
If
that
happens
once
care,
it's
a
one-off,
bad
weather,
but
it
happens
multiple
times.
I
think
I
want
that.
Take
a
note
of
another
example.
The
158
goes
from
Bayshore
to
can
met
energy.
It's
out
on
the
West
End
starts
at
those
corners
goes
between
Rudy,
Drive
and
Eagleson.
B
Sometimes
it
gets
the
articulated
60
foot
bus
I've
only
ever
seen
ten
people
on
that
bus
ever
so,
I
was
a
co-op
student.
There
I
was
working
there
and
I
worked
there
on
a
casual
contract.
There's
never
been
more
than
10
people
on
that
bus
and
four
routes
like
the
88
or
the
86
yeah.
They
need
that
that
extra
space
to
take
those
zones
in
the
158
has
never
needed
it
in
any
of
the
time
I've
been
using
it,
and
so
like
I
go
for
the
the
88.
B
It
goes
28
kilometers,
who
start
to
finish
from
Bergman's
Terry
Fox
and
it
doesn't
get
the
benefit
of
the
174,
the
417
other
transit
way
like
say
there
95
or
the
61
or
the
62,
so
I
think
I've
hit
a
couple
of
those
points.
I
wanted
to
talk
about
GPS
schedules
and
printing
schedules
in
terms
of
consistency,
so
the
people
who
were
hired
to
take
a
look
at
these
buses
know.
Okay,
this
bus
was
supposed
to
leave
at
946
that
this
stopped
I
can
track
in
real-time.
B
A
B
Thank
You
mr.
chair,
and
thank
you
to
staff
for
your
presentation.
Mr.
chair
I
have
a
number
of
questions
so
when
you're,
tired
and
I
don't
want
to
dominate,
I
know
that
many
people
have
questions
just.
Let
me
know
in
the
interest
of
time
I'll
just
get
straight
into
questions.
I'm
not
going
to
make
a
speech
at
all
here
today.
B
A
B
You,
okay,
okay,
I
can
I
can
speak
and
enjoy
the
atmosphere.
So
the
top
three
issues
that
I
find
for
my
resident
certifying
one
is
the
reliability
of
busses
the
capacity
on
the
bus
and
route
coverage,
that
is,
where
buses
sort
of
now
and
where
they
don't
serve
and,
like
I,
said
I'm
acknowledging
first
but
I'm
parking
that
so
I
just
want
to
keep
in
mind
the
reliability
of
buses
adhering
to
their
posted
schedules,
the
capacity
that
is
the
buses
ability
to
welcome
passengers
on
and
the
coverage.
So
first,
a
few
questions.
B
B
C
Yes,
mr.
chair,
we
used
to
do
an
annual
customer
satisfaction
survey
and
it
measured
a
lot
of
things
and
we
also
had
mystery
shoppers
on
the
riding
the
buses
and
it
looked
at
quality
of
comfort
and
braking,
and
all
those
things
that
some
of
the
speakers
have
spoken
about
today.
We
stopped
doing
that
survey
with
all
the
disruptions
of
the
LRT
and
also
some
of
the
performance
reporting
out
that
that
we
spoke
about
earlier
on.
C
How
can
they
bring
their
their
scientists
and
statisticians
to
work
with
our
team
to
look
at
metrics
and
information
and
there's
some
really
good
reports
out
there
right
now
from
Kuta
from
others,
because
there's
a
knee-jerk
reaction
to
uber
and
lyft
is
doing
the
following
to
ridership
and
so
forth
and,
quite
frankly,
the
industry
is
having
serious
discussions
about
moving
away
from
ridership
as
the
metric
and
rather
mobility
as
being
the
metric,
because
you're
looking
at
your
hierarchy
of
modes,
walking,
cycling,
transit
and
so
forth.
So
there's
some
very
interesting
dynamic
discussions.
B
C
I,
the
chair
has
been
asking
me
because
he
heard
loud
and
clear
lease
early
in
his
early
tenure
of
this
roll
about
the
concerns
with
Peres
and
the
following
is
occurring
with
Peres
the
online
booking
system
we've
gone
twice
out
to
consultation
with
the
pair
customers.
We
brought
a
report
back
to
the
former
transit
Commission,
and
the
results
of
that
consultation
was
that
they
did
not
want
online
booking.
We
are
at
the
point
that
we
can
no
longer.
C
C
There
are
a
lot
of
customers
that
want
it
and
to
the
speaker's
point,
drives
out
exactly
the
benefits
that
she
is
referring
to,
and
the
technology
has
advanced
to
the
point
that
you
will
get
that
feel
of
uber
so
that
you
know
when
your
ride
is
coming
rather
than
waiting
at
your
door
and
so
forth.
We
need
to
think
through
all
that,
unfortunately,
the
consultation
that
occurred
they
said
they
didn't
want
it
at
that
time.
Because
of
some
concerns.
C
We
think
we
can
address
all
those
concerns,
including
preserving
some
capacity
for
those
that
don't
do
not
have
the
ability
or
do
not
have
access
to
the
system,
and
the
unfortunate
part
is
right.
Now
we
we
had
to
move
on
to
other
things,
and
so
we
don't
have
the
capacity
to
launch
that.
So
it's
not
like
it's
around
the
corner,
but
we
we'll
bring
the
best
strategy
forward
and
maybe
we
can
do
some
incremental
implementation.
C
C
The
analogy
I
bring
to
it
and
what's
the
name
of
our
company
and
if
online
booking
is
the
equivalent
to
Elam
line
purchasing
right
now
and
imagine
if
Amazon
didn't
have
those
tools
I
doubt
they
would
be
successful,
and
so
our
customers
need
the
best
available
tools
to
enable
them
to
book,
and
it's
not
just
online,
it's
a
suite
of
tools
and
we
can
we're
confident
we
can
address
all
the
concerns
of
those
that
do
not
have
access
to
that
I
know.
Mr.
Redding's
was
here.
We
spoke
to
him
about
that.
C
B
We
look
at
the
revenue
side
of
the
budget.
Your
main
two
sources
are
fairs
and
the
tax
levy
that
tax
payers
pay.
Is
there
any
real
opportunity
to
leverage
other
types
of
revenues?
I
know
you
get
some
very
little
bit
for
people
who
hire
the
bus
or
in
that
regard,
but
when
you
look
at
advertising
rental,
is
it
just
such
a
small
miniscule
part
of
the
budget?
It's
not
worth
putting
more
resources
and
to
try
and
expand
that
or
how
can
you
increase
revenues
without
looking
at
the
taxpayer.
C
You
can
you
can
look
to
advertising.
There's
been
some
success
in
that
area,
and
other
communities
have
been
some
some
failures.
We
are
going
to
bring
back
a
report
on
that.
The
advertising
moratorium
that
we
have
on
the
LRT
system,
because
we
want
it
to
freeze
advertising
in
there
and
focus
all
of
the
available
space
to
customer-facing
information
and
safety
messages
and
so
forth.
C
There
is
going
that
will
give
you
a
bit
of
a
bump,
but
unless
you're
prepared
to
give
away
all
your
assets,
including
your
training,
assets
and
so
forth,
and
get
into
major
sponsorships,
it's
not
significant
and
what
we've
seen
Ottawa
is
unique
in
terms
of
its
market
and
scope
and
scale.
But
there
are
examples:
if
you
go
to
much
role
in
other
locations
where
there's
things
such
as
station
domination,
where
you're
a
station
is
basically
given
over
to
one
brand
and
they
dominate
that
station.
C
B
Note
in
your
report
that
diesel
fuel
in
2019
is
estimated
to
be
a
dollar
three
compared
to
88
cents
last
year,
can
you
talk
to
us
about
the
buying
of
fuel?
Obviously
we
buy
a
massive
quantity.
How
do
you
lock
that
in
is
it
possible
when
the
prices
are
low,
like
at
88
cents?
You
can
lock
in
for
a
fixed
period
of
time.
Can
you
just
explain
to
the
Commission
how
that
works?
Yes,.
C
Mr.
choy
I'll
give
you
a
high-level
overview
and
then
miss
Jasmine
connect.
Insist.
Miss
Jasmine
has
an
amazing
team
that
there's
fuel
hedging
strategies
for
us
and
they
do
exactly
what
you're
talking
about
counselor
they
lock
in
at
certain
prices.
They
do
forecasting
and
so
forth.
I'll
just
turn
it
over
to
miss
Jasmine.
She
can
elaborate,
as.
B
Much
as
possible,
we
don't
want
to
speculate
in
the
market,
so
we
have
a
very
rigorous
process
or
methodology
that
we
use.
We
look
eight
months
out
and
eight
months
out,
we
hedge
and
lock-in
for
75%,
eight
months
out
after
that,
it's
50%
and
eight
months
out
after
that,
it's
25%.
So
that's
basically
the
methodology
that
we
use.
B
My
last
question
before
I
yield
the
floor
to
my
colleagues
is
regarding
the
purchase
of
new
buses,
the
40-footers
in
this
year,
given
that
we
are
challenged
with
capacity
issues
that
there
are
a
number
of
examples,
I
and
I'm
sure
colleagues
have
given
you
where
the
local
40-footer
just
can't
handle
the
load
that
is
demanded
by
the
people
in
a
particular
neighborhood.
Why
are
we
putting
all
our
eggs
in
the
40-foot
basket
and
not
having
a
mixture
of
40,
footers
and
larger
buses
where
we
need
them.
C
Mr.
chair
you're
going
to
have
that
because
of
the
fleet
reduction
with
LRT
we're
getting
rid
of
the
the
hybrid
vehicles,
so
we
will
shift
the
articulate
buses
and
double
deckers
where
they
need
to
in
terms
of
capacity
and
so
forth.
This
is
the
additional
12
buses
that
Nets
out
one
to
two
managers
increase
service.
We
will
continue
to
do
the
quarterly
adjustments
that
mr.
Scrimgeour
does
because
we
do
have
in
this
spoke.
This
speaks
to
one
of
the
comments
from
the
monastry.
We
do
have
passenger
counters
on
all
our
new
vehicles
that
we
buy.
C
B
If
I
heard
you
correctly
neighborhoods
now
some
neighborhoods
now
that
how
are
served
by
40-footers
will,
when
celerity
opens
and
because
of
the
the
shift
of
buses,
have
a
higher
capacity
bus,
either
a
double-decker
or
the
articulated.
Yes,
that's
correct
mr.
chair,
okay,
I
may
have
more
questions
after
but
I
want
others
to
thank.
B
You
mr.
chair,
which
my
coin,
thank
you
for
your
presentation.
I
have
two
questions
this
morning.
What
is
it
about
user
fees
and
specifically
I,
would
look
at
slide.
6
of
your
presentation
or
the
presentation
that
talks
about
other
fee
is
recommended
for
approval
and
talk
about
a
few
things
that
are
regular
parking
permit
for
the
past
Park
and
Ride
permit.
My
understanding
is
that
all
user
fees
are
governed
by
some
kind
of
legislation.
I
just
want
to
know
what
what
legislation
governs
these
fees,
also
I
understand.
B
I
could
be
mistaken,
so
I,
look
to
you
for
correction
is
that
all
user
fees
have
to
be
reasonably
tied
to
the
cost
of
providing
the
service,
and
in
that
regard
it
is
it's
interesting
that
basically
elder
fees
are
going
up
by
their
by
the
same
percentage
and
just
as
an
example,
a
gold
past
parking
lot.
It's
going
about
2.6
percent
this
year.
B
It's
really
a
piece
of
asphalt
in
a
parking
lot.
Well,
add
the
other
spots
are
provided
for
free.
So
it's
unclear
how
the
cost
of
providing
parking
right
space
parking
lot
permit
is
going
up
by
2.6
percent
this
year
per
month.
So
just
wonder
if
you
can
give
some
elaboration
on
that,
and
just
is
there
a
methodology
for
calculating
how
these
this
user
fees
are
7,
how
they're
the
increases
are
calculated.
My
other
question
I'll
ask
both
of
them
right
now
relates
to
on
the
revenue
side.
B
Actually,
it's
it's
I
think
the
industry
term
is
fair
bleeding
where
people
do
not
pay
when
they
get
on.
Is
that
a
problem
with
those
who
transfer?
Do
you
have
an
idea?
The
extent
to
which
it
is
a
problem,
and
if
it
is
a
problem,
is
there
anything
that,
as
you,
transport
can
do
to
to
stem
it
either
now
or
with
the
introduction
in
the
LRT?
Thank.
C
You
certainly
a
mystery
I'll
start
with
the
fair
question.
Second
part
about
fare
evasion,
so
there
have
been
studies
done
in
the
industry
about
fare
evasion,
calculations
and
what
people
think
the
amount
is.
It's
very
complicated
analysis
to
to
do.
If
you
think
about
it,
we
have
almost
a
thousand
buses
out
there
in
service
the
permutations
and
combinations
of
those
things.
Every
transit
agency
has
a
fare
evasion
problem,
those
of
you,
those
that
say
they
don't
I'd,
love
to
see
it
unless
you're
a
hundred
percent
gated.
C
So
what
we're
doing
is
a
couple
of
things
that
we
are
going
to
a
gated
system
on
the
LRT
system,
we're
also
with
peat.
If
money
doing
some
bus,
rapid
transit
systems,
we
anticipate
by
stage
three
of
LRT,
we
could
perhaps
get
rid
of
rear
door
boarding,
which
is
generally
through,
say
a
vision.
That's
where
it
will
be.
We've
also
moved
to
full
cost
recovery
on
special
events
or
partial
cost
recovery.
So
Bluesfest
the
we
have
a
great
arrangement
with
the
redblacks,
where
it's
embedded
in
your
fee
of
your
ticket
fee
and
so
forth.
C
There
is
fare
evasion.
Mr.
Charlie
manages
the
special
constable
units
we've
moved
to
blitzes
rather
than
ad
hoc
inspections
by
inspectors,
because
we
only
have
about
12
of
them.
So
again,
you'd
have
to
rely
on
then.
The
other
thing
is
public
education.
I
know
we
get
the
email
saying
you
know:
I
just
saw
a
bunch
of
people
come
in
the
back
door,
they
didn't
tap,
they
should
be
tapping,
but
in
many
cases
or
university
students
review
passes
and
and
although
they
didn't
tap
so
we
don't
get
that
data
stream.
We
have
their
money.
C
So
there's
that,
but
the
Bliss's
do
help
out
and
they're
integrated
with
bialon
police.
So
we
do
not
have
the
exact
amount
of
fare
evasion
that
we're
losing
to
it
to
the
system
on
the
user
fees.
You
were
kind
enough
to
give
us
a
lower
indicator
that
you
were
going
to
go
down
this
path.
I'll,
be
blunt.
You've
sent
us
on
the
legal
aspect
of
it.
C
So
I
know
we've
punted
that
off
the
legal
arm
of
who
prepared
he's
pointing
to
somebody
so
legalese
you're
prepared
to
talk
about
your
first
question,
which
is
great
and
on
the
in
terms
of
the
rate,
increases
it's
the
general
across-the-board
application
of
that
2.6
percent.
That
we've
done
so
over
to
legal
for
not.
B
B
C
J,
the
the
Commissioner
has
I
pointed
at
a
very
good
point.
This
has
just
been.
This
is
one
of
those
situations
where
a
number
was
picked
and
is
not
as
fine
it
as
you're
proposing
it's
a
very
valid
point
could
funk
it's
something
we
can
look
at
and
so
to
be
candid
with
you
know,
we
don't
have
that
level
deeper
you're
asking
for
it's
a
gap
in
the
process.
B
Thank
You
mr.
chair
thanks,
ed
John
and
staffing.
That's
been
down
some
trying
times
of
later
on
cancellations
and
I
know.
Lolly
and
I
have
had
two
routes
that
have
been
directly
impacted.
So
when
I
see
these
proposed
new
routes
at
the
tune
of
5
million
dollars,
I'm
not
preparing
it
because
I
think.
Actually
they.
B
Go
in
I
just
want
to
ensure
that,
if
we're
adding
on
new
routes,
are
we
going
to
have
enough
operators
to
be
able
to
drive
these
routes
because
I
think
consistencies
our
biggest
flaw
late
now
over
the
last
two
months.
The
route
cancellations
in
my
mind,
have
been
way
too.
Many
and
people
can't
depend
on
the
service.
So
I
need
to
know
with
certainty
that,
if
we're
adding
more
on
that
we're
gonna
build
a
staff
and
have
the
operators
to
run
these
routes.
C
Counselor
I
can
assure
you
that
we'll
have
the
staff
I
will
share
in
your
frustration
of
the
the
system
has
not
been
reliable
like
it.
You
know
everybody's
raising,
that
with
me
and
I'm,
not
denying
it
and
it.
It
is
not
a
reliable
system
right
now.
Customers
are
going
through
a
lot
of
pain,
I
need
the
LRT
to
get
up
and
running.
I
can't
be
any
more
candidate
to
you
than
that.
We
have
operators
that
know
they're
going
to
be
laid
off.
C
Let's
be
candid:
if,
if
you're
not
going
to
be
laid
off,
you
have
job
interview
or
you
show
up
to
work
today,
that's
that's
occurring.
We
know
that
a
lot
of
operators
have
been
sticking
around,
even
though
they
know
the
day
is
coming.
We've
had
a
horrible
winter.
You
know.
Last
year,
last
week
we
spent
two
hours
downtown
buses,
clogged
it
with
snow
banks
we're
challenging
times
and
that's
not
a
knock
out
of
Public
Works
Department.
The
buses
can't
fly
over
vehicles.
We've
had
a
horrible
reliability
issue,
I'm
not
making
excuses.
C
I
will
not
give
a
guarantee
use
that
it's
going
to
it's
going
to
magically
improve
overnight.
Our
union
has
been
right
by
our
side
going
out
to
the
shop
floors
and
getting
mechanics
to
work
overtime.
Our
operators
been
great
they're
working
lots
and
lots
of
overtime,
they're,
exhausted
too,
and
but
let's
get
the
LRT
open.
Reliability
goes
up
on
the
bus
system.
That
is
why,
councilor
to
your
point,
I'm
not
giving
a
day
on
those
bus
routes
because
I
got
to
deliver.
B
I
appreciate
that
and
thank
you
I
want
to
thank
you,
mature,
because
you've
and
with
my
office
quite
closely
in
my
office,
knowing
that
these
new
roots
are
going
to
go
in
I.
Think
is
this
also
something
that's
new
to
a
lot
of
the
operators
that
are
going
hate
me
bears
got
laid
off,
maybe
on
the
other.
Now
maybe
I'll
still
remain
employed.
Is
this
some
kind
of
care
for
them
as
well?
Absolutely.
C
And
you
know
kudos
to
the
union
leadership,
because
you
remember
the
first
numbers
little
at
600
people
were
going
to
layoff
and
we've
held
off
on
vacancies,
regards
retirements
and
so
forth,
and,
yes,
this
will
soften
the
blow
again
for
remember
people
layoffs.
We
are
constantly
reminding
all
those
new
operators
who
knew
they're
going
to
be
laid
off
to
shelter
work,
and
many
of
them
are
doing
that.
We
also
have
sickness
flu
season
all
those
things
we
have
the
usual
permutations
and
combinations-
that's
occurring
out
there.
So,
yes,
this
will
help
soft
not
go.
A
You
Kelso
Taniya
I,
think
I
should
mention
mr.
McCarney
to
that
unite,
been
meeting
with
the
union
leaders
and
I've
been
very
impressed
by
ideas
that
are
coming
out
of
those
meetings
to
help
us
address
these
issues
so
more
details
for
the
Commission.
Once
we
reach
some
sort
of
agreement
that
they
are
talks
going
on
to
try
to
resolve
some
of
these
issues
before
I
go
to
the
next
question.
Councillor
McKenney,
maybe
mr.
A
C
Certainly
as
a
governing
body,
obviously
we
need
to
give
you
some
metrics
so
that
you
can
set
goals
and
objectives,
and
we
can
report
back
on
those.
Mr.
scrimshaw
and
his
team
have
been
working
on
a
report.
They'll
bring
it
to
you
that
lays
out
proposed
metrics
from
us.
We
will
meet
with
each
and
every
one
of
you
to
get
your
ideas
and
suggestions
on
that.
But
the
part
that
I'm
very
excited
about
is
those
international
benchmarking
and
issues,
and
the
discussions
of
stats
Canada
I
wanted
to
pull
that
information
together.
C
That's
only
recently
that
they've
limited
us
to
join
those
groups
bring
that
to
you
and
get
a
sense
of
these,
the
right
things
to
be
measuring.
We
are
going
to
bring
the
approach
to
keep
it
simple.
You
don't
want
to
have
a
hundred
metrics,
otherwise
you're
all
over
the
map,
and
then
we
also
want
to
be
at
the
publicly
reporting
on
a
regular
basis
and
our
tgc
does
a
very
good
job
at
I
can
go
to
their
website.
We've
got
about
12
metrics
and
you
can
see
how
they're
tracking
too.
B
Thank
You
chair
this
one
I
start
by
thinking.
Everyone
who
came
out
today
to
present,
and
also
the
folks
who
presented
us
with
the
transit
challenge
in
a
couple
of
weeks
ago.
I
think
that
it's
and
staff
I
want
to
make
sure
that
I
also
acknowledge
staff
and
in
the
work
that
you're
doing
it's
not
easy.
I'm
running
a
a
large
transit
system
in
a
city,
the
size
of
Ottawa
and
I'm
dealing
with
continuing
to
wait
for
light
rail
to
come
on,
come
on
line
I
see
those
2300
buses
a
day
going
by.
B
B
What
is
really
almost
an
impossible
task
today
when,
when
we're
trying
to
ensure
reliability
and
I'll,
go
back
to
the
folks
that
what
is
the
transit
challenge,
because
I
think
for
the
first
time
that
I
can
remember
anyway
and
I've
actually
been
around
here,
a
long
time
that
says,
staff
and
and
council
we're
talking
about
transit
more
today
than
you
have
decades
and
and
I
think
that's
a
good
thing,
and,
and
it's
a
lot
of
it,
is
not
positive.
We
do
have
a
reliability
problem,
everything!
B
Okay,
if
you
have
a
lie
baby,
you
know
they're
all
acknowledge
that
I'm,
not
the
person
you're
trying
to
get
off
my
bike
onto
transit,
but
my
bus
ride
in
is
a
five
minute
ride,
everyday
which
I
enjoyed.
But
you
know
it.
You
know:
mobility
fibers
is
not
a
reliable
bus
and-
and
that
was
that
was
made
very
clear
through
there
through
the
transit
challenge
and
and
we're
hearing
it.
B
We
also
know
that
the
costs
of
of
transit
is
prohibitive
too
many
and
then
those
it's
not
necessarily
the
ones
who
are
going
to
benefit
most
from
light
whale,
but
there's
those
residents
who
aren't
necessarily
going
to
so
the
ones
who
live
in
the
urban
core
and
even
though
I'll
be
able
to
see
the
train
from
my
window.
I
went
like
they
take
it.
It's
a
good
thing.
It
will
bring
people
into
the
downtown,
hopefully
not
in
a
cars,
but
you
know
it
does
just
run
along
the
cliff
and
then
the
word
that
I
represent.
B
So
you
know
understanding
who's,
taking
the
bus
and
that
there's
small
roots
in
those
days
routes
you
have
to
make
connections
and
what
that
means
in
terms
of
of
equity
as
well
and
and
affordability.
So
we're
looking
today
and
I
think
that
there,
the
discussion
today
around
reliability,
what
that
means.
He
is
counting
on
that
reliability
because,
quite
frankly,
I
really
do
the
way
of
that.
B
If
you
parking
at
a
park-and-ride
and
jumping
on
a
connection
series
you're
pretty
well
served
today,
but
if
we
are
taking
a
small
trip
to
do
grocery
user,
go
to
a
library
about
your
kids
out
at
a
daycare
school,
often
those
folks
and
then
have
vehicles
that
chosen
to
live.
You
know
downtown,
you
don't
have.
We
know
that
a
much
larger
percentage
of
people
who
live
in
the
urban
core
have
zero
just
one
vehicle.
The
parents
are
seniors
a
often
focusing
on
low-income.
B
So
you
know
I
look
forward
to
the
notions
that
have
been
brought
in
front
of
us
today,
because
I
do
think
we
have
to
start
thinking
and
making
some
very
serious
decisions
and
having
those
serious
discussions
about
a
fair
funding
model,
what
that
means
and
the
reliability
and-
and
we
cannot
leave
a
way
where
my
choice
would
be
vain.
I
did
believe
that
reliability
will
get
better
well,
even
in
the
downtown
I.
I
actually
have
hope
for
the
85.
A
B
From
Akane
yeah,
okay,
my
questions
are
be
short.
The
answers
might
be
longer.
The
question
is
short:
hair
Transpo.
We
heard
about
an
online
booking
system
that
you
would
be
coming
back
with
the
strategy
report.
That's
very
good
news.
Can
you
tell
me
what
else
is
in
this
budget
to
enhance
para
as
it
stands
today.
C
The
the
other
piece
that's
in
there
is
we've
heard
loud
and
clear
that
we
need
more
staff
resources
in
the
customer
service
center
for
online
F
for
customer
booking
prepare.
So
we
have
staff
set
the
vacancies.
We've
built
a
new
framework
with
the
Union
on
how
to
have
a
pool
of
resources
available.
So
when
there
are
vacancies
we
don't
drop
down
and
and
then
I
gave
mr.
Scrimgeour
some
more
resources
to
enhance
the
para
customer
of
booking
and
logistics
operations
in
there
and.
B
C
On
the
capacity
front,
we
have
been
supplementing
the
base
budget
of
para
and
you've
seen
in
the
core
level.
Boards
and
through
lots
of
our
vacancies,
are
savings.
So
we've
redeployed
we've
got
no
a
refusal
rate
to
para
transfer
down
to
I
think
less
than
one
percent.
So
that's
over
99%
of
the
requests
that
get
through
are
being
made.
C
Now
we
need
to
launch,
we
need
to
stock
up,
we
need
to
get
the
online
booking
and
then
we
can
bring
to
you
a
holistic
ask:
do
we
need
more
money
on
para,
so
we're
not
this
year
we're
good
for
pay
up
in
terms
of
capacity.
The
demand
will
continue
to
increase
with
the
aging
population
and
demographics
and
so
forth,
and
so
in
2020.
If
we
see
that
we
need
more
funds,
we'll
be
putting
forward
a
request
in
that
regard,.
B
Just
had
a
question
pertaining
to
the
fare
freeze,
you
know
that
it's
frozen
until
July
1st,
if
by
some
chance
our
tea
doesn't
get
rolling
by
March
31st
or
even
a
little
bit
later
and
we're
seeing
that
it's
delayed
past.
That
date,
has
there
been
any
consideration
given
to
continuing
to
freeze
affairs
and
if
so,
has
that
been
built
into
the
2019
budget.
C
So,
on
the
cost
side
of
things,
a
remember
reminder
that
we're
tracking
all
the
costs
and
if
things
are
to
slide
beyond
the
March
31st
date,
which
is
what
our
GG
has
now
we'll
track
those
and
we
just
drag
and
click
those
costs
I,
would
suspect
that
council
would
want
to
be
informed
of
any
implications
on
a
fare
freezer.
If
we
do
get
beyond
that
point
and
our
recommendation
is
we
bring
that
to
you
and
you'd
make
that
recommendation,
and
then
we
would
remember
all
these
costs
are
going
back
to
RT
G.
C
B
C
So
we
are
on
a
bunch
of
working
groups
and
committees
nationally
and
North
American
non
electric
buses
that
there
are
two
obvious
challenges:
the
buses
they
all
eventually
going
to
have
EBUS
is
here
the
issue
right
now
is
the
$450,000
capital
premium
on
our
40-foot
bus.
So
from
about
six
hundred
thousand
dollars
over
a
million
dollars,
then
there's
the
charging
station
infrastructure
that
you
need
to
purchase
and
our
biggest
challenge
believe
it
or
not.
Is
our
routes
are
too
long?
C
So
you
don't
have
enough
battery
time
or
a
charge
time
to
get
to
the
charging
station.
You
would
need
multiple
charging
stations
and
you
need
multiple
stops,
a
four
to
five
minute
increments
to
recharge.
That
would
just
delay
the
trip
we
are
exploring.
We
know
the
price
of
the
technology
is
going
to
come
down
we're
looking
at
stage
two.
There
might
be
some
possible
routes
that
we
can
integrate
electric
buses,
it's
not
that
we
don't
want
them
it's
just.
C
A
C
Budget
in
terms
the
customer
service,
as
their
funding
to
Becker
I,
believe
it's
a
15
day
turnaround
for
response
to
some
customer
complaints,
also,
a
lot
of
concern
from
residents
around
improving
notification
of
late
buses
delayed
buses
cancellation.
What
funding
is
in
the
budget
if
any
to
improve
customer
service
for
riders?
C
That's
the
the
staffing
piece
they
talked
about
earlier
on.
It's
prepare,
that's
also
expanded
to
two
other
areas.
Mister
Scrimgeour
has
a
daunting
challenge
that
I
had
given
him
he's
got
to
drive
that
15-day
down.
We've
heard
loud
and
clear
that
that's
one
area
of
OSI
transfer
we're
not
doing
a
good
job.
We
need
to
pick
up
the
pace
on
a
response
to
our
customers
and
to
your
office's.
Quite
frankly,
that's
not
the
lack
of
effort
for
the
staff
and
so
forth.
They
just
didn't
have
the
resources
we've
also
retooled
the
whole
operation.
C
We
used
to
have
multiple
call,
centers
and
and
staff
that
only
did
one
stream
working
with
the
Union
there
now
cross
functionally
trained,
so
they
can
do
a
buckin.
They
can
do
inquiries
and
so
forth
the
the
tiered
response,
but
there
is
room
for
improvement.
We
need
to
improve
this,
so
we
have
some
resources
for
staffing
and
then
there's
a
whole
strategy
piece
that
mr.
Scrimgeour
and
I
are
working
on
us.
C
How
we
can
improve
this
and
because
this
budget
they'll
give
you
the
resources
you
need
to
make
realistic
improvements
before
I
come
asking
for
money
from
you
folks,
rather
than
doing
that,
I
think
we
can
do
some
innovative
things
and
training
and
efficiencies
and
smarter
approaches
to
how
we're
handling
the
internal
matters.
So
before
I
come
to
you're
looking
for
money,
I
don't
quit.
Now
the
money
has
to
go
to
the
customers
and
the
service
and
the
reliability.
I
think
we
can
do
some
things
internally.
C
The
Union
just
gave
us
a
big
win
on
some
cross-training
and
functionality
that
didn't
exist
before
and
in
fairness
to
mr.
scrim
did
that
team
customer
service
was
the
only
part
of
OC
Transpo
that
for
some
reason,
for
the
last
20
years,
just
sat
there
and
didn't
get
modernized.
They
were
dealing
with
antiquated
I'm,
supporting
the
staff
because
they
had
antiquated
tools.
They
didn't
have
co-located
space.
They
were
in
cross,
trained
and
so
forth.
So
mr.
C
scrummage
and
his
team
are
working
on
that
and
the
second
question
is
we
kind
of
have
a
a
Jekyll
and
Hyde
situation?
The
Jekyll,
if
my
literary
references
are
correct,
is
the
good
which
is
pose
LRT
and
clearly
that
will
have
a
significant
impact
on
improving
reliability.
The
hide
is
what
we're
dealing
with
now.
It's
it's
pretty
ugly
out.
There
I
really
try
to
understand,
because
it's
tough
to
understand
in
this
budget,
because
it
is
a
budget
of
significant
change
in
the
system.
C
C
Transpo
has
been
directed
by
this
Commission
and
council
to
work
towards.
Is
there
the
really
the
funding
in
there
that
we
will
not
see
the
number
of
cancellations
that
we've
been
seeing
this
winter?
How
does
how
does
about
to
address
both
the
current
situation
and
the
future
in
terms
of
reliability
and
improvements
so
post
the
changes
that
I
keep
talking
about
that
got
us
into
this
dilemma,
which
was
the
missed
deadlines
from
RTG,
multiple
missed
deadlines
where
we
had
to
make
those
route
changes
in
anticipation
of
those
dates
we
were
doing
well.
C
You
know,
councillor
brockington,
asked
about
customer
satisfaction.
We
peaked
at
about
80
percent,
customer
satisfaction
and
transit
industry.
That's
pretty
good!
The
budget
that
you
have
before
you
is
a
you
know:
staff
pride
itself
in
recommending
the
best
affordable
budget,
but
OC
Transpo
has
some
of
the
best
in
class
things
out
there
in
industry.
One
awards
you
have
the
one
of
the
youngest
bus
routes
in
North
America,
that's
where
we
do
bus
refurbishments.
You
were
the
first
hundred
percent
low
flow
bus
fleet
in
North.
C
America
people
seem
to
forget
that
you
have
a
bunch
of
very
customer-focused
features
that
are
small
but
important
cloth
seats
as
an
example.
The
integrated
notification
system
from
the
the
onboard
GPS.
So
this
budget
continues
to
maintain
that
high
standard,
and
that's
why
you
know
we
do
have
the
highest
use
per
capita
for
midsize
cities
in
North,
America
and
I.
Think
we'll
continue
to
do
that
and
even
better
it's
a
good
budget.
It's
a
responsible
budget
and
it
maintains
the
assets
and
it
maintains
the
training
and
the
staffing
and
the
resources
we
need.
C
Could
you
do
more?
You
can
always
use
more,
but
I
know
it's
not
a
bottomless
pit
and
it's
a
responsible
budget
when
you
throw
in
the
five
million
dollars
an
expansion
of
routes
and
some
reliability
that
will
help
us
all
and
some
of
the
challenges
that
we
have
right
now.
Will
we
see
any
improvement,
though
in
there
in
the
near
term,
pre
LRT?
Should
we
is
there
any
expectation
that
the
new
buses
or
the
refurbishment
would
have
any
impact
on
on
the
current
system?
C
Or
is
it
all
looking
past
LRT
start
date
now,
I
think
the
issue
is
what
counts.
Returning
brought
up
we're
well
struggling
with
the
reliability
piece
right
now
and
we
need
the
LRT
dick
open
up
to
get
that
reliability
up.
I'm,
not
worried
about
capacity
ml,
worried
about
route
coverage
of
no
we've
got
those
things,
I'm
worried
about
reliability
and
the
the
challenges
of
all
the
route
changes
that
have
occurred.
Remembering
the
strategy
was
no
big
bang.
Those
of
you
that
are
new
to
this.
C
We
did
not
want
a
massive
wholesale
change
of
the
entire
network.
We've
gone
through
thousands
of
changes
in
the
last
number
of
years,
incrementally
two
routes
and
the
customers
never
felt
the
pain
until
this
last
false
start,
where
we
did
major
route
changes,
which
were
the
second
last
round
of
route
changes,
we
still
have
one
more
to
go
when
we
launch.
Thank
you.
A
I
took
mr.
Marconi
also
want
me
to
go
away
an
awful
lot
with
our
reliability
if
we
can
get
winter
to
go
away,
I
think
that
will
help
a
lot
with
our
reliability
members.
That's
in
scope
today
that
so
yeah.
What
is
a
federal
issue?
I
was
just
reminded
of
that,
so
better,
not
cross
boundaries,
capture,
Cavanaugh
and
then
followed
by
a
council
right,
Gilbert
and
then
cancel
a
would
be
careful
well.
B
That
comment
about
whether
kind
of
fits
in
with
my
question
about
climate
change-
maybe
we
should
just
forget
about
doing
something
about
it,
will
just
keep
getting
warmer
and
warmer
there's
been.
You
know.
A
lot
of
things
that
have
been
raised
in
terms
of
measuring
metrics
are
very
important
and
I
want
to
thank
you
for
mentioning
about
the
gender
lens
on
your
own
before
I
even
have
chance
to
ask
the
question,
but
I
think
it's
very
important
that
we
measure
things
in
terms
of
how
are
we
doing
on
that
gender
lens?
How
are
we
measurement?
B
How
are
we
getting
better?
We
have
to
know
where
we're
starting
before
we
know
if
we're,
improving
and
I
also
think
that's
important
in
terms
of
climate
change,
that's
something
that
we
haven't
talked
about
much
and
we
need
to
sort
of
look
at
how
we're
doing
yes,
we
expect
the
LRT
to
make
a
big
difference
on
that
I
think
it's
important
that
we
keep
track
of
those
things
to
to
look
at
at
how
we
can
improve
things
even
more.
I
think
counselor
du/dr
talking
about
the
about
busses.
You
mentioned
that
there's
some
restrictions.
B
It's
getting
better
and
better
and
I'd
like
to
know
what
what
it
takes
to
get
those
on
board
as
well,
so
we
can
do
even
better
at
climate
change
in
terms
of
less
emissions,
so
these
are
things
that
we
need
to
look
at
the
profile
for
the
future,
because
it's
all
about
trying
to
figure
out
where
we
are
now
to
know.
If
we're,
improving
and
I
think
that
that's
it's
right
across
the
board,
including
service.
The
probably
the
biggest
factor
that
we
need
to
look
at
is
is
getting
drivers
out
of
cars.
B
I
think
that's
the
probably
the
biggest
metric
in
terms
of
are
we
improving?
It's
not
just
ridership
I
mean
population
can
go
up
so
rudder
shouldn't
go
up
on
that,
but
are
we
actually
moving
people
away
from
other
modes
of
transportation
that
are
more
harmful
ie?
You
know
that
are
more
problematic
and
how
are
we?
How
can
we
measure
that
I'm
sure
q2
has
been
looking
at
that
as
well,
but
but
we
need
to
look
at
that
overall.
B
It's
about
service
to
our
seniors,
to
vulnerable
populations,
about
just
people
using
transit
for
other
things,
like
chores,
etc
and
I'm.
Glad
that
you
recognized
that
and
I'm
glad
that
that's
so
being
now
reconsidered
and
bringing
back
and
if
I
can
just
ask
and
I
think
I
know
the
answer,
but
what
the
startup
gate
would
be
for
these
things.
B
I
believe
it
would
be
tied
with
the
LRT,
but
if
you
can,
just
sort
of
you
know,
explain
that
more
so
and
and
how
we
can
do
more
for
for
seniors
and
for
for
women
in
general
in
terms
of
better
better
service,
because
that's
all
part
about
getting
people
out
of
their
cars.
How
do
they
feel
secure?
How
do
they
feel
better
about
taking
transit
because
I
think
those
are
big
factors?
My
last
question
is
about
transit
is,
is
an
enabler
on
many
levels.
C
C
You're,
probably
going
to
be
disappointed
with
what
I'm
about
to
say,
but
again,
LRT
needs
to
be
launched,
because
we
want
to
see
the
shift
in
travel
patterns
before
we
can
do
the
deep
dive
on
now.
We
can
do
some
of
the
data
collection,
but
it
will
certainly
get
to
that
that
nub
of
that
piece,
what
are
we
driving
to
and
what
that
modal
split
is
and
what
it
takes
to
get
there
in
terms
of
gender?
We
do
have
some
very
good
initiatives
that
I
wouldn't
mind
sharing
with
you.
C
We
have
the
women's
safety
group
that
we've
done
some
phenomenal
work
with
won
some
awards
in
terms
of
that
and
it's
that
was
all
folks
throughout
being
safe
on
the
bus
at
all
times,
and
you
know,
and
things
like
safe,
stop
and
so
forth,
so
that
the
other
piece
of
a
question
was
the
routes,
the
number
11
it
is
post
LRT.
So
as
soon
as
we
know
what
we're
tracking
to
we'll
share
that
with
all
councillors
on
that
one,
there
and
I
in
terms
of
climate
change,
happy
to
talk
to
you
about
that
councillor.
C
Will
you
know
if
you
look
at
the
LRT
yearly
thinks
about
what
it's
going
to
do
for
the
climate
and
and
there's
a
lot
of
sub-bullets
that
there's
you're
going
to
electrics
you're,
getting
rid
of
I?
Think
182
diesel
buses
you're
getting
rid
of
road
salt,
because
we
no
longer
salt,
the
translator,
the
entire
12
and
a
half
kilometers
the
power
trucks
that
used
to
put
the
road,
salt
and
plow
the
snow
is
no
longer
down
there.
C
They're
not
omitting
those
emissions,
there's
regenerative
systems
in
the
LRT
trains
themselves
and
there's
incentives
for
elet
of
the
LRT
operation
to
be
optimized.
That's
why
it's
computer-based
or
communication
based
so
that
it
doesn't
do
a
high
spike
starts
and
stops.
So
there's
a
lot
of
innovative
things
in
terms
of
that
and
our
generations
of
busses
just
keep
getting
better
and
better,
and
certainly
we're
like
an
electrification
hydrogen
propulsion
for
trains
in
the
future
and
a
bunch
of
other
things.
B
You,
mr.
chair,
can
you
talk
about
the
thinking
behind
offering
seniors
our
large
or
discount,
which
is
62
percent
currently
than
the
equi
pass
holders
at
50
percent?
Given
the
comments
we've
heard
with
respect
to
now
all
seniors
requiring
such
a
high
discount
and
the
concerns
juxtapose
that,
with
the
concerns
across
the
board,
with
with
fare,
increases.
C
So
there
was
a
lot
of
discussion,
a
lot
of
dialogue
that
went
into
that
and
we
landed
where
we
are
in
terms
of
the
fare
composition.
We
we
always
believe
and
I'm
not
surprised
to
hear
about
you
know,
means
testing
and
and
age,
affordability
and
those
things
coming
today.
I
think
that
day
will
come
one
day
where,
as
a
council,
you'll
want
to
direct
us
to
to
bring
a
policy
report
in
that
regard.
C
It
is
a
difficult
thing
to
do,
because
it's
very,
very
sensitive
and
I
know
that
with
people
getting
older
and
older
and
different
economic
brackets,
you
need
to
lay
that
on.
So
we
are
where
we
are
with
the
fair
table.
That's
a
policy
report
that
was
approved
by
council
as
part
of
the
transition
again
I'm,
not
surprised
to
hear
some
questions
about
that.
The
echo
Pass
was
another
policy
report
that
was
in
both
vehicle
pass
and
the
equi
fair
that
sent
from
council
deciding
that
that
proportion.
C
You
can
always
change
those
subsidies,
but
there's
an
impact
to
the
overall
revenue.
You
need
to
net
out
at
the
same
amount
or
you
need
to
inject
more
taxes
into
that
or
reduce
service
service
taxes
and
revenue
as
your
three
levers.
So
if
if
this
Commission
wants
to
look
at
the
fair
tables
in
the
future
that
give
us
direction
to
bring
back
a
report
and
look
at
that
and
it
would
ultimately
rise
to
council
also,
it
is
a
very
valid
point
that
that
day
is
coming.
Will
then
have
to
look
at
those
things.
B
B
C
They're
in
the
millions
of
dollars
per
month
are
collected
monthly
and
again
if
it
is
delayed
past
the
March
31st
date,
RTG
just
gets
another
month
of
those
bills.
The
last
report
that
finest
did
was
in
December.
It
was
to
add
tolls
to
date,
fan
of
our
cost
for
twenty
five
million
dollars.
I
was
for
the
delays,
and
this
budget
presents
assumes
a
March
31st
RSA
date.
B
C
Direction
from
the
city
manager,
irrespective
of
what
our
TG
said
the
other
day
and
that's
the
opinion
at
fedko,
the
direction
to
a
treasure
is
we're.
Holding
back
it's
about
two
hundred,
sixty
two
million
dollars
we're
going
to
deduct
all
our
expenses,
because
the
lay
off
of
that
they're
going
to
redo
that
or
agree,
disagree
and
worst
case
scenario
end
up
in
court,
but
that
is
the
position
of
the
city
manager.
The
directions
been
taken.
Thank.
B
Think
I've
got
a
question
that
goes
back
to
you,
one
of
the
presenters
who
heard
regarding
the
freeze,
fares
and
specifically
the
equity
pass,
and
how
that
would
cost
about
one
hundred
and
five
thousand
dollars.
Can
we
have
some
verification
about
whether
or
not
that
is
an
accurate
number
or
where
it
came
from.
B
B
Okay,
thanks,
like
second
questions
about
pair
Transpo
and
specifically,
how
do
we
is
cut
the
amount
of
time
that
parents,
though
riders,
are
waiting
for
the
bus
or
the
vehicle
we
heard
from
some
presenters
that
they
sometimes
have
to
rely
on
taxis
instead,
because
there
isn't
a
bus
available
and
that
they're
waiting
up
to
40
minutes
or
more
and
I'm
wondering
if
there's
anything
well.
First
of
all,
if
you
can,
let
me
know
how
many
vehicles
we
have
in
our
fleet
and
if
there's
any
consideration
to
increasing
that.
C
So
we,
our
para
fleet,
is
a
mix
of
city
vehicles
which
we've
locked
in
a
certain
rate
and
number
three
was
75
20
80,
and
that
was
part
of
the
negotiations
to
bring
para
Transpo
services
in-house.
For
those
of
you,
that
may
remember,
pair
transfer
used
to
go
out
and
was
publicly
competed
every
five
years
and
it
didn't
go
very
well.
There
was
a
lot
of
issues.
You'd
have
to
trans
transfer
ownership
every
five
years,
depending
if
it
was
in
house
bid
or
an
external,
and
there
was
lots
of
complaints
that
we
brought
it
in-house.
C
And
then
we
have
very
large
contract
with
taxi
suppliers
for
additional
vehicles,
and
that
in
theory,
is
unlimited
because
we
could
just
add
to
that.
So
that's
how
we've
been
augmenting
many
many
many
trips
on
that
and
I'm
gonna.
Let
mr.
charter
explain
to
you
the
the
wait
time
and
some
of
the
issues
and
how
online
booking
can
help
there.
B
Okay,
with
respect
to
a
transpose
a
as
mr.
mcclain
indicated,
our
service
delivery
model
is
a
combination
of
our
owned
operated
maintained,
mini
buses,
as
well
as
a
contract
to
taxi
service.
That
taxi
service
gives
us
that
surge
capacity
to
deal
with
any
sort
of
fluctuations
that
we
deal
with
daily.
But
there
are
there
also
a
significant
portion
of
our
service
delivery
model,
whether
it
be
through
taxi
or
through
an
accessible
taxi
or
through
one
of
our
mini
buses.
All
are
trained
to.
B
There
may
be
situations
where
a
bus
is
unable
to
get
the
bus
or
tessie's
and
they'll
get
this
close
to
that
accessible
doors,
possible,
ie,
the
snow
and
at
that
time,
that's
where
we
ask
our
operating
staff
to
notify
us
and
we
get
in
touch
with
their
public
works
partners
to
try
to
rectify
those
things.
So
we
really
do
need
you
have
feedback
from
our
customers.
So
if
there's
individual
circumstances,
we
can
look
into
those,
and
then
we
said
our
partners
in
public
works
are
very,
very
good
at
getting
a
quickly
response
time
to
us.
B
With
regards
to
pickup
times
for
our
customers,
we
have
a,
we
have
a
half
an
hour,
pickup
window,
so
for
customer
asks
for
pickup
time.
Ten
o'clock,
we
tell
them
to
pick
the
pickup
time
connection
between
10:00
and
10:30,
and
you
know
our
statistics
in
that
regard
is
we're
about
94,
95,
94,
95
percent
of
the
time
we're
making
the
pickup
time
within
that
window.
We
also
do
have
another
metric
in
which
we
we
want
to
people
to
get
to
their
location
within
an
hour
and
and
we're
once
again
we'll
read
about
that.
B
94
95
percent
were
room
eating
my
target
as
well,
so
there
are
occurrences
where
you
do
to
weather
conditions
or
other,
maybe
mechanical
issues
in
which
there
could
be
delays,
but
we're
fairly
consistent
in
meeting
our
objectives
in
our
in
terms
of
pickup,
as
well
as
delivery
to
the
customers
location
thanks
so
much
Thank
You,
commissioner
and
Duran
beans.
Please,
thank
you
so
I'm
having
a
really
hard
time
with
this
budget,
now
tell
you
why.
B
In
my
mind,
members
of
council
and
members
of
this
commission
were
supposed
to
assess
the
budget
and
determine
how
much
risk
is
in
it,
and
it's
this
tax
appointment
that
we're
asking
for
is
based
on
reality,
and
that
problem
is
based
on
that.
We
heard
you
say
last
week,
mr.
Manku
moon
I
believe
to
be
true
and
I.
Think
since
that
meeting
this
week,
it's
become
increasingly
evident
that
the
handover
of
the
owner
to
system
is
not
going
to
take
place
on
March
31st.
B
In
fact,
based
on
all
that
we're
seeing
it's
probably
quite
a
long
delay
blue
on
March
31st
at
this
budget
is
built
on
the
assumption.
I
think
there's
a
false
assumption
that
there's
going
to
be
a
handle,
though
March
31st.
So
it's
the
example.
Things
like
the
hundred
the
reduction
of
150s
or
present
that's
because
of
the
handle
er
200.
But
if
that's
not
going
to
happen,
but
that
number
is
not
right
and
there's
swinging
values
and
third
date:
maintenance.
Of
course,
I
presume
you're
not
maintaining
for
those
that
we
were
amazing.
B
So
I
just
have
a
lot
of
trouble
with
this
budget
in
passing
a
budget
that
birds
in
risk
doesn't
answer
the
questions.
I
think
the
public
would
like
to
have
answered.
For
example,
what
about
this
fade
in
place?
So
we've
entered
a
decrease
in
July
1st.
If
the
system
is
aware,
my
answer
is
no
note,
there's
already
a
mess
lack
of
reliability
in
the
system
that
we
couldn't
possibly
ask
our
taxpayers
to
pay
more.
If
the
other
two
system
isn't
up
and
running
so
please
don't
all
of
that
are
different.
B
C
Mr.
I
can
chair
councillor,
nothing
would
change
it.
All.
Your
points
are
very
valid
and
I
agree
with
what
you're
saying
I'm
not
agreeing
with
this.
Isn't
a
reflection
of
what
can
happen
or
if
it
doesn't
happen,
is
not
built
for
the
change.
So
the
examples
are
if
the
detours
need
to
continue,
those
detours
will
continue
and
the
recovery
from
that
will
not
come
from
a
tax
base
will
come
from
the
itg
bill,
the
fare
gates.
C
We
will
not
start
doing
the
contracts
for
fare
gates
and,
if
we
have
to
because
of
contractually
obligated
that
bill
goes
to
our
2g,
so
everything
is
built
and
we
anticipated
exactly
what
you're
talking
about
what.
If
there
was
slippage
of
a
week
a
month,
two
months
it
just
the
term
I'm
using
is
it
we
just
drag
and
click
it,
because
the
revenue
offsets
from
that
will
come
from
RTG.
So
it's
not
that
we're
presenting
you
a
budget
that
is
not
sustainable.
B
Link
in
the
assumption,
a
to
G
was
picking
up
both
his
cost,
but
I
satin
listen
to
the
representative
from
o2g
last
week,
and
he
knows
he
has
convinced
to
zero
that
they're
picking
up
Eva's
cost
and
the
old
lady
II
225
million
barriers
for
the
addition
of
fifteen
million
dollars
who
identifying
for
the
first
three
months
of
2019.
So
that's
pretty
million
dollars.
I
know
we
were
hoping
that
payment,
so
we
had
the
money
format,
but
this
could
be
a
navigation
for
Wars
and
I'm,
just
worried
about
the
impact
and
the
taxpayers
going
forward.
B
C
B
I
wanted
to
add
to
that
is
it's
built
into
the
budget
as
if
we
were
going
live,
March
31st
met,
then
that's
at
the
point
in
the
budget
where
the
rail
costs
are
your
kick
in
so
each
month
we
would
be
paying
maintenance
and
lifecycle
costs
RTG.
If
that's
delayed,
we
are
not
paying
those
amounts.
We
also
Auto
paying
back
part
of
the
capital
and
as
part
of
those
monthly
payments,
we
don't
have
to
pay
that
if
it's
not
going
live,
so
that's
a
savings
on
the
opposite
side.
B
C
I'm
going
to
be
cautious
as
to
what
we've
discussed
with
our
T
G
in
terms
of
potential
litigation,
but,
quite
frankly,
I,
don't
care
what
they
think.
We
have
to
take
care
of
our
customers
right
now,
and
this
counsel
gave
me
a
direction
to
freeze
fares
because
our
customers
have
gone
through
a
lot
of
pain,
I,
doubt
very
much
that
a
commercially
based
organization
is
going
to
agree
to
pick
up
a
tab
of
the
fair
fees
piece.
C
But
that's
the
direction
Council
gave
me
and
that's
what
I've
put
into
the
budget
and
again
to
the
deputy
treasurer's
point:
they're
not
going
to
get
their
maintenance
payments,
which
are
in
the
millions
of
months,
so
you've
got
that
money
and
you've
also
got
the
capital
payments.
That's
sitting
in
our
bank
account
right
now.
B
Okay,
I
just
have
a
couple
specific
questions.
I
was
looking
at
the
memo
that
I
had
asked
for
about
that
came
out
in
just
Sunday,
but
we
looking
at
the
commitment,
financial
implications
of
the
no.2
delay
and
in
that
memory
it
had
extended
due
to
operations
and
then
the
next
segment
is
extension
of
the
Train
construction
office.
B
So
in
looking
at
page
12
their
draft
to
budget,
it
does
have
the
line
for
the
extended
due
to
air
operations,
those
costs,
but
it
doesn't
have
a
budget
room
for
the
exception
of
the
a
train
construction
methicillin
during
the
budget
yeah.
That
budget
goes
to
fedko,
so
that
would
be
included
in
that
committee's
budget.
Okay,
okay,
don't
make
sense
them
and
then
the
other
question
hadn't
pitched
whether
this
budget
is-
and
it
says,
the
maintenance
of
the
four
control
devices
in
fact,
forward.
C
No,
the
it's
an
all-in
contract,
so
they
maintain
it.
They
collect
the
funds,
the
troubleshoot
and,
more
importantly,
counselor.
We
negotiated
what
is
probably
one
of
the
best
contracts
out
there
now
for
fare
gates.
There
is
a
hundred
percent
uptime.
Those
fare
gates
can
never
be
down
if
they're
down
and
we
have
customers
that
we
have
to
let
in
for
free.
We
get
the
revenue
back
from
the
supplier,
so
it's
a
very
good
contract
that
provides
great
maintenance,
revenue,
protection
service
protection
and
that's
for
hundreds
and
hundreds
of
fare
gates
and
vending
machines
also
outside.
C
B
B
Well
explained
is
Pat
mr.
chair.
The
number
that's
in
the
budget
here
is
the
budget
increase
for
the
new
particular
machines
of
Hera
gates.
That
would
be
added
with
the
opening
of
the
Confederation
Rhino
train
line,
one
the
existing
ticket
machines
and
fare
gates
which
have
been
in
use
since
late
2017
are
already
built
into
the
base
budget.
So
between
those
is
a
three-quarter
year
cost
based
on
the
assumption
getting
to
here
that
it
would
open
at
the
end
of
March,
roughly.
C
B
B
Save
us,
let's
the
FTE
count
associated
with
that
does
that
reduce
the
108
members
of
reduction
above
T's.
Yes,
mr.
chair
that
reduces
the
number
it's
the
FT
and
papas
is
thirty,
eight
thirty,
eight,
so
that
the
hundred
made
mihrab
introduced
never
be
reducing.
Seventy
now,
mr.
chair,
the
the
hundred
mate,
there
is
a
reduction
in
FTEs
of
108
that
already
considers
the
growth
of
thirty
thirty
eight
positions.
Okay,
thank
you.
Those
are
my
questions.
B
Staying
organized
here-
sorry,
sorry,
for
if
the
similar
questions
were
asked,
I
was
in
and
out
of
meetings,
but
wanted
to
confirm
this.
So
out
of
the
5.1
million
confirmed
by
committee.
If
budgets
approve
today,
the
my
understandings
are
additional
three
weeks
and
then
thirty
service
improvement
stated
different
service
improvements.
One
of
those
be
shared.
C
B
B
Have
a
specific
and
Electra
as
its
award
specific
but
for
record
I
believe
it's
important
to
be
brought
to
the
to
this
community.
So
for
me,
with
the
opening
of
light
rail,
there
are
changes
to
the
sto
operations
with
a
migration
of
sto
at
the
line
station,
which
I'm
quite
favorable
to
better
service
for
all
users
all
around.
That
means
that
they
are
the
lanes
that
we
built
on
Canada
wood
lines.
B
C
B
Thanks
for
clarifying
so
wanted
to
follow
up
on
some
of
that
presto
card
components
and
technologies,
so
we
want
people
to
use
transit.
Everyone
agrees
the
higher
the
right
ship,
the
better
the
service,
the
better
it
is
overall
I,
continue
to
question
why
we're
charging
to
access
the
car,
because
I
get
a
lot
of
complaints
from
low
income
folks
who
don't
necessarily
have
used
the
the
equity
pass?
B
B
C
Don't
know
if
it's
an
issue
of
significance,
I
think
you
need
to
stash
yourself
that
if
you
were
to
waive
the
six
dollar
fee,
you
used
to
charge
for
bus
passes
you
charge
for
this
is.
Is
that
going
to
encourage
people
to
be
less
responsible,
though,
if
you
notice
a
six
dollar
fee
with
that
card,
you're
going
to
take
care
of
it
and
remembering
that
this
is
all
going
to
cardless
technology
over
time.
C
So
it
won't
even
be
a
discussion
point
in
a
number
of
years,
but
yeah
there
is
a
fee,
a
replacement
fee
of
that
there
is
a
few
Parshin
that
gets
passed
on
to
presto,
Metrolinx
and
so
forth.
So
it's
a
number
that's
there,
and
if,
if
you
want
to
start
waving
those
fees,
I
know
you
did
that
when
we
did
the
equal
for
a
queer
pass
row
light
for
for
that
targeted
area.
C
Just
want
to
emphasize
these:
these
cards
are
state
of
the
art,
they're
embedded
with
chips
and
technology
that
enables
them
not
to
be
fraudulent,
like
other
systems
they're,
not
the
disposal
type
of
cards.
So
while
they
may
look
like
there's
not
much
there,
there's
a
lot
of
embedded
technology
and
they're
they're
equivalent
to
your
credit
cards
in
terms
of
encryption
and
so
forth.
So
so
far
it's
been
highly
anti
fraud.
Proof.
B
And
I
respect
that
I'm
not
convinced
on
waiving
the
fee,
but
I
want
to
understand.
I
do
see
that
it
is
even
for
a
writer
one
of
the
barriers.
It's
it's
the
Costco
issue.
You
have
to
get
the
membership
before
you
can
access
the
product
right.
So
to
me
it
to
me
it's
an
interesting
one.
It
might
might
be
of
lower
cost,
but
until
I
understand
what
is
the
actual
cost,
American
I
can
bring
forward
some
strategies.
B
C
The
new
contract
that
we
negotiated
Metrolinx
is
unique
in
Ontario
and
that
we
guide
our
own
destiny,
so
the
fare
gates
that
you
bought
and
if
a
vending
machines
that
you
bought,
enable
you
to
basically
to
adapt
to
technology.
We
are
not
handcuffed
to
the
province,
so
we
don't
have
to
go
to
Metrolinx
for
upgrades
and
so
forth.
So
Bluetooth
technology
is
something
you
want
to
explore.
We
can
go
there
if
it's
you
know,
Metrolinx
has
an
app
now
to
load
up
your
presto
card
and
so
forth.
C
We
have
a
lot
more
flexibility
than
than
other
areas
that
are
using
presto.
The
issue
right
now
is
the
technology
needs
to
mature
and
staff
capacity,
we're
full
out
on
the
LRT
and
the
changes
in
managing
the
challenges
of
the
bus
system.
We,
when
we
get
somewhat
more
stable,
I,
think
will
be
able
to
be
innovative
and
introduced
some
things:
Vancouver
justed
wristbands
as
a
promotional
initiative,
we're
going
to
the
disposable
cards
for
visitors,
so
you
can
do
a
multipass
and
so
forth.
C
So
the
the
fare
gates
technologies
that
we
bought
our
savior
councillor
tuning
has
asked
me
every
single
year.
Where
are
we
with
this
stuff
and
I?
Keep
telling
them
it's
coming
the
infrastructure?
Is
there
that's
fifty
percent
of
the
battle?
It's
we
got
to
describe
ourselves
around
it
when
we
have
some
capacity,
I
think.
B
Are
we
going
to
see
so
those
technology
pieces,
I,
think
I
can
use
Kron
four
and
it
would
alleviate
some
of
the
tension
we're
seeing
in
and
their
customer
experience
if
I
use
the
same
argument
but
relating
to
power,
I
hold
the
won
one
of
the
delegations
today
about
the
issues
of
power
and
I
recognize
that,
for
various
reasons,
you
you
have
a
wide
array
of
abilities
for
folks
to
to
sign
up
and
to
confirm
that
you
really
need
to
invest
in.
You
know
similar
to
you,
I'd
like
to
use
eBay,
because
taxes.
B
So
so,
back
to
back
to
the
Tepera,
Transpo
I
really
see
that
there's
a
vulnerability
amongst
the
clientele,
specifically
in
wait
times
they're
out
at
their
doctor
appointments
are
there.
Can
you
send
me
they
are
waiting
for
the
bus.
I,
see
the
technology
now
with
with
Google
and
with
the
eBay's
and
the
taxis
using
women.
Is
your
when's,
the
bus
approaching
or
whatever
have
any
transfer
of
Technology
on
the
modernization?
Do
you
have
a
planning
for
those
abilities?
Yes,.
C
Counselor
I
think
you're
out
of
the
room,
and
we
announced
that
we're
going
to
bring
back
a
report
to
Commission
on
going
to
online
booking.
That
does
a
bunch
of
things.
The
payments
easy,
the
tracking
is
easier.
We
can
push
our
notifications
to
say
when
your
ride
is
coming
and
so
forth,
much
like
uber
and
lyft.
So
there
will
be
a
work
plan
coming
to
commission
with
timing,
Thank.
B
B
C
So
I'm
going
to
ask
mr.
Scrimgeour
and
painful
detail
to
explain
to
you
what's
involved
in
changing
a
route
and
the
scope
and
scale
and
the
time
and
resources-
and
it
has
nothing
to
do
with
being
a
bureaucratic
system-
has
everything
to
do
with.
You
have
a
very
good
bus
system.
It's
the
most
interline
system
in
North
America.
That
decision
was
made
years
ago
from
previous
councilors.
You
have
a
complicated
system.
You
have
the
only
a
booking
system
for
work
of
its
type
in
North
America.
You
tried
to
change
that
years
ago.
B
C
B
B
Then
there's
a
the
next
process
is
work
selection,
as
the
is
each
one
of
a
1,700
staff
members
comes
into
the
office
and
looks
at
the
boards
and
chooses
what
work
they
will
select
for
their
next
three-month
period.
Running
parallel
to
that
is
the
customer
information
process
where
information
is
provided
at
customers
of
other
a
month
before
the
service
change
or
what
the
new
rules
would
be,
what
the
new
schedules
will
be
and
then
there's
the
implementation
date
and
that
usually
overlaps
the
next,
the
beginning
of
the
process
for
the
next
quarterly
cycle.
B
So
when
a
change
comes
in
quite
late,
such
as
happened
when
they,
when
the
November
date
wasn't
met
those
route
changes
that
had
been
planned
to
take
place
only
a
few
weeks
before
any
decision
to
reverse
those
changes
to
remove
not
only
any
of
the
inconveniences
that
were
made,
but
any
of
the
benefits
that
were
brought
to
other
other
communities
where
we're
capacity
was
increased,
would
have
been
a
four
to
six
month
process
to
do
as
well
and
at
the
lower
we're
talking
about
the
second
of
November.
I.
B
B
Because
I'm
sorry,
mr.
chair,
but
can
I
just
say,
one
thing
I
understand
mr.
Volpone,
that
this
is
wonderful
calculate
but
I
have
to
tell
you
in
terms
of
transparency
and
accountability.
This
is
just
a
lot
of
members
I'd
like
to
see
some
concrete
players
and
how
implement
some
of
the
things
that
you
say.
Your
buddy
excellent
just
for
transparency
sake
at
accountability.
Just
for
everyone
can
understand
exactly
what
our
game
plan
is
going
forward,
especially
in
transit,
Thank,
You,.
C
Mr.
chair
I,
don't
know
if
that
was
a
question
or
a
comment
that
I
can
assure
you
I'm
a
hundred
percent
transparent
and
they
remember.
The
senior
management
team
is
and
counselor
you've
asked
for
a
meeting
I'm
available
I've
met
with
every
new
counselor
I'm
still
waiting
for
an
appointment.
If
you
want
to
know
anything
about
our
operation,
I'm
happy
to
meet
with
you,
I
take
thirty-one
years
of
my
career
of
being
a
hundred
percent
transparent
leader.
Thank
you.
B
Thank
You
mr.
chair,
this
is
my
final
question,
so
this
relates
to
capital
elements
of
the
budget.
Yeah
the
items
just
saloons
closed
item:
nine,
zero,
nine,
five,
one:
nine
and
items
nine,
zero,
seven,
zero,
zero-
two,
they
say
are
the
best
replacements
and
the
best
quotes
just
so
that
just
to
let
you
know
what
I'm
looking
at
when
I
ask
the
question:
when
we
go
out
and
buy
buses,
what
is
the
traditional
life
life
life
length
of
that
purchase?
B
C
B
C
B
Now
my
last
question
relating
to
this
is
really
relating
to
the
technology
pieces
so
that
it
be
CCTV
camera
is
that
it
be
Wi-Fi
enable
that
it
be
some
of
the
plugins
for
phones.
Technology
continues
to
evolve,
but
the
customer
is
asking
for
continued,
improve
improvement
that
we'll
see
I
recall
him.
I
took
the
besan,
there's
no
AC
and
then
at
some
point
it
became
a
standard
across
the
feet,
which
was
great
like
this,
that
that
really
good
improvement.
B
C
C
Contrary
to
what
a
lot
of
the
vendors
say
that
we've
had
three
offers
of
free
Wi-Fi
on
our
buses,
every
one
of
them
and
they've
come
in
they've
looked
at
the
numbers,
they
can't
make
the
business
deal
work,
so
we
have
cellular
and
the
LRT
will
have
it
throughout
the
tunnel
and
then
there's
also
a
possibility
of
Wi-Fi
and
all
the
stations
coming
up.
Wi-Fi
on
bus
is
a
difficult
market
to
crack.
They
are
they
it's
not
a
captive
audience.
It's
too
short
of
a
stint
for
them
for
the
revenue
stream.
C
A
Thank
you
capsule,
please.
So
that
ends
questions
to
stop
on
this
issue.
Next,
we
would
go
to
motions
counselor
Cavanaugh.
You
already
have
that
in
your
resume.
Does
anyone
else
have
motions
to
table
if
not,
instead
of
taking
a
break?
If
we
want
to
be
able
to
motions
and
then
vote
on
the
budget,
we
can
probably
carry
right
through
because
the
in-camera
item
shouldn't
take
us
too
long.
So
if
everybody's
in
agreement
after,
if
it's
only
her
motions,
we'll
deal
with
that,
we're
good
okay,
thank
you,
councillor
Kavanagh.
A
B
C
A
B
A
B
B
Of
the
budget,
this
is
to
be
resolved
that
the
staffing
forward
report
on
possible
fare
strategies
to
increase
transit
ridership,
that's
consistent
with
the
master
plan.
I
think
we've
had
a
lot
of
discussion
on
the
different
systems
and
the
fact
that
we
have
the
capacity
to
do
this
with
our
with
our
new
system.
So.
A
B
A
A
B
Because,
like
we,
just
if
I
could
just
add
I
I
understand
why
the
three
are
being
referred
to
Council,
but
I
just
want
to
be
on
record
as
saying
that
I
won't
be
able
to
support
today's
budget
until
at
least
the
the
first
motion
of
cancer
Cavanaugh's
is
considered
at
Council,
I
was
able
to
support
a
fare
increase
beyond
July
1st.
Today,
that's.
B
B
A
A
So
everybody,
okay,
we're
voting
that
as
one
motion
yet
thank
you
so
there's
a
maze
so
counselor
brockington,
yes,
counselor,
commissioner
Carey
Codd,
oh
yes,
Commissioner
gala,
yes,
Commissioner
Cavanaugh,
now,
Commissioner
McKenney,
no
nope,
Commissioner
Olson!
Yes,
mr.
Sudz!
Yes,
mr.
tierney,
yes,
Commissioner
Williams!
Yes,
commissioner,
right
Goodman!
Yes,
commissioner,
Luce
moisture
we
and
myself,
yes,
thank
you.
Okay
motion
carries.
Thank
you
all.
So
now
we
move
to
item
number
four,
which
is
C
well.
A
A
B
As
the
details
of
the
tentative
collective
agreement
with
the
Canadian
Union
of
public
employees,
local
5,
5,
0,
0,
QP,
5,
5,
0
0
are
considered
confidential
prior
to
ratification
of
the
agreement
by
counsel
the
materials
fall
within
the
exceptions
contemplated
by
subsection,
13
1d
and
13
1f
of
City
Council's
procedure.
Bylaw
the
details
of
the
collector
we'll
be
reported.
He
had
publicly
upon
ratification
by
counsel,
Carrie,
okay,.