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From YouTube: Transit Commission – April 22, 2015
Description
Transit Commission meeting – April 22, 2015 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
C
D
C
Good
morning
again,
and
thank
you,
everyone
for
coming
to
today's
Transit
Commission
meeting
I'm
very
pleased
to
start
our
meetings
by
recognizing
OC
Transpo
employees,
who
have
gone
above
and
beyond
the
call
of
duty
to
help
others
in
need.
This
acknowledgement
is
part
of
the
transfer
program,
which
is
a
well
established
community
watch
program
on
wheels
policy,
transpose
staff
act
as
the
eyes
and
ears
for
the
community
and
oftentimes
help
prevent
serious
incidents
or
life-and-death
situations
from
occurring.
C
Today
we
are
recognized
both
the
february
and
march
trans
secure
recipients
for
february
on
an
extremely
cold
February
night
pair
transfer
operator,
Glen
SK
was
driving
westbound
on
the
Queensway
near
the
Vanier
Parkway
exit
when
he
came
upon
an
overturned
van
blocking
the
right
lane
when
good,
when
Glen
did
not
observe
any
emergency
crews
on
site,
he
notified
dispatch
and
immediately
exited
the
bus
to
assist
joined
by
another
bystander.
They
found
a
semi-conscious
man
inside
the
vehicle.
Glen
proceeded
to
knock
on
the
passenger
side
door
and
motioned
for
the
driver
to
unlock
it.
C
He
was
then
able
to
assist
with
the
driver,
who
was
then
transferred
to
an
ambulance
and
received
necessary
care.
Glenn's,
quick
thinking
that
day
may
have
very
well
saved
the
drivers
life
as
well
as
the
lives
of
other
on
the
road.
So
congratulations
and
thank
you.
Granny
for
March
at
2:00
a.m.
on
March
21st
2015
operator,
Teresa
Lewis
was
stopped
at
blare
station.
A
young
male,
approximately
20
years
old
and
carrying
the
light
cane
approached
her
and
asked
what
route
she
was
driving.
C
Teresa
advised
him
that
it
was
route
95,
but
as
she
was
as
she
drove
away,
she
remembered
seeing
the
male
before
and
and
also
recalled
that
he
usually
took
route
135,
which
was
no
longer
in
service
at
that
time
of
night.
When
Teresa
approached
the
very
next
stop
she
immediately
called
control
and
related
her
concerns.
A
Transit
supervisor
was
then
dispatched
a
Blair
station
to
check
on
the
mail.
Once
the
Transit
supervisors
arrived
the
station,
it
was
determined
that
the
young
man
was
legally
blind
and
disoriented.
C
C
D
Sharon
pretending
to
a
petition
from
the
old
always
community,
whereas
the
members
of
the
old
always
community
have
signed
and
submitted
a
petition
to
the
city
clerk
pencil
in
the
solicitor's
office,
subject
to
the
Main
Street
renewal
project
and
the
planned
bus
routes.
Detours,
therefore
be
a
result
of
the
Transit
Commission,
as
is
communication
on
today's
agenda.
The
petition
from
the
old
battle-ax
East
community
and
therefore
be
resolved
that
the
petition
be
received
by
the
transit
Commissioner
sysytem.
C
Carrie
Carrie.
Thank
you
very
much
confirmation
of
the
minutes
minutes
to
February
18,
2015
and
minutes
3,
March,
25,
2015
and
confidential
minutes.
125
March
2015
are
the
minutes.
Carrie
Carrie.
Thank
you
item
number
1
is
the
referral
from
the
Audit
Committee
offices,
auto
general
annual
report
and
detailed
audit
reports
that
the
Transit
Commission
receive
the
auditor
will
see,
transfer
business
plan
processes
for
lost
and
found,
and
the
auditor
OC
transfer
business
planning
processes
for
canceled
bus
trips,
a.
E
E
You
sheriff
no
I
think
this
is
a
pretty
straightforward
item.
I
just
had
a
question
with
regard
to
the
trip
cancellation
procedure.
I
noticed
the
management
response
was
pretty
straightforward.
That
management
agrees
with
the
recommendation,
and
it
sounds
to
me
from
the
response
like
this
is
a
fairly
easy
fix.
Is
that
is
that
a
correct
interpretation
that
the
idea
of
getting
from
whatever
the
percentage
was
that
were,
after
the
first
stop
to
something
a
lot
less
than
that
struck
me
from
your
answer
as
being
easy
to
do.
F
Other
aspects
of
it
that
are
easy
to
fix
and
they
were
done,
such
as
the
SOP
correction
and
so
forth,
but
what
everybody
points
to
and
we
appointed
two
and
we
when
we
did
the
to
work
with
with
the
Commission,
is
automation
of
the
process,
and
that
is
what
the
team
is
looking
at
in
terms
of
streamlining
it,
and
even
in
some
of
the
you
know,
we
had
a
submission
from
a
resident
yesterday
and
you
know
default
right.
Can't
this
be
automated.
The
answer
is
yes,
but
the
back-office
algorithm
is
complicated
and
and
so
forth.
C
Wonderful
item
number
two:
you
status,
update,
Transit,
Commission
inquires
and
motions
for
the
period
ending
10
April
2015
just
received
received.
Thank
you
item
number
three
general
counts:
write-offs
that
the
Transit
Commission
received
a
report
on
the
2014
general
count
sweating
off
of
13,000
615,
as
required
by
the
delegation
of
authority,
bylaw
sytem
Carrie
Carrie.
Thank
you.
Delegation
of
authority
contracts
awarded
for
the
period
1
October
2014
to
December
31
2014
for
transit
services.
This
is
Carrie
Carrie.
Thank
you.
C
G
Really
impressed
with
all
the
work
being
done,
but
I
thought
it
wasn't
quite
clear
in
here
how
this
is
being
implemented
in
actual
trips
and
where
it's
licensed
gold,
because
it's
more
about
training
and
various
other
things.
Are
they
using
this
as
well
to
ensure
that?
But
when
we
are
revising
or
reviewing
our
trips-
and
we
did
this
at
the
beginning-
graphically
it's
an
ongoing
basis?
Yes,.
F
G
Were
a
lot
of
good
suggestions
and
ideas
that
came
out
in
there
and
I
wanted
to
dis
commend
to
her.
This
is
one
department,
that's
actually
using
the
lens
in
an
effective
way
and
I've
heard
from
others
that
they
appreciate
the
work.
That's
going
on
to
that.
I
just
want
to
pass
that
on
to
you
as
well.
Thank.
F
B
C
B
Just
a
follow-on
to
that,
the
the
service
planning
section
of
that
report
indicates
that
the
funding
now
supports
some
of
the
service
on
a
number
of
routes
to
five
175,
etc.
I
was
just
only
what
that
actually
means.
Does
that
mean
that
you
add
trips
in
areas
where
you
have
populations
that
need
additional
trips.
H
C
F
Thank
You
mr.
chair
good
morning,
everyone,
the
the
goal
that
OC
Transpo
is
service
excellence
in
providing
our
community
transit
services
and
I'm
happy
to
report
that
results
this
year
are
trending
in
a
continuous
positive
fashion.
We're
very
proud
of
that.
There's
progress
on
multiple
fronts
and
we
use
the
data
in
this
information
to
continue
to
improve
our
quest
for
service
excellence
on
on
all
aspects
of
the
operations.
I
do
want
to
take
a
moment
to
acknowledge
that
this
does
not
happen
on
its
own.
It's
it's
a
multi
prong
approach.
F
We
have
staff
that
are
committed
and
I
want
to
commend
them,
and
thank
you
for
that.
After
work,
the
union
leadership,
it
continues
to
support
us
and
also
the
Transit
Commission,
for
your
guidance
and
support
as
we
go
through
some
very
exciting
transformative
years
in
transit
services
with
our
community.
So
I'll
now
turn
it
over
to
Pat.
H
Thanks
John,
so
this
presentation
gives
the
the
main
results
from
the
2014
customer
survey.
We
conduct
the
survey
each
year
to
learn
how
to
improve
our
service
to
learn
customer's
views.
We've
carried
out
this
survey
every
year
since
2008,
and
we
also
did
so
periodically
before
that.
It's
an
opportunity
to
hear
the
thoughts
of
our
customers
in
a
structured
way,
and
it
also
gives
us
the
ability
to
compare
customers,
thoughts
and
impressions
from
one
year
to
the
next.
H
As
we
ask
consistent,
consistent
questions
each
time
this
was
a
telephone
survey
taken
between
November
1st
November
23rd
2014.
There
were
2005
interviews,
those
interviews
were
calibrated
to
align
with
the
population
and
the
different
geographic
parts
of
Ottawa
and
also
to
properly
represent
all
the
different
demographic
segments.
The
margin
of
error,
when
the
survey
has
taken
over
all
this
plus
or
minus
two
point,
one
percent
19
times
of
20.
H
H
H
H
H
Starting
last
year,
we
poked
a
little
more
deeply
and
asked
questions
about
when
customers
feel
safe
and
we've
broken
these
apart
separately
for
women
and
for
men
this
year,
more
women
feel
safe
when
waiting
for
a
bus
and
riding
a
bus
than
last
year
and
in
in
other
categories
they
remain
similar.
So
you
can
see
waiting
for
a
bus.
Stop
waiting
for
a
bus
at
a
bus.
Stop
during
the
day
is
consistent
across
the
two
years
riding
on
the
bus
during
the
day
consistent
over
the
two
years.
H
Their
numbers
for
men
very
similar,
year-to-year
and
similar
to
women's
ratings
during
the
day
and
the
ER
in
the
evening
that
men
feel
safer
than
women
do
when
they're
riding
for
a
bus
and
when
they're
waiting
for
a
bus
late
at
night,
we
ask
customers
about
different
safety
and
security
situations.
They
had
experienced
or
observed,
while
traveling
on
OC
Transpo
and
there's
about
an
equal
distribution
between
what
men
and
women
have
experienced.
H
But
there
are
some
differences,
so
you
can
see
on
this
chart
that
for
people
who've
observed
sexual
harassment
towards
someone
how
some
someone
else
more
women
than
men
report
that
and
when
you
get
down
to
sexual
harassment
towards
yourself
the
fifth
one
on
your
list.
That's
reported
more
from
women
than
for
men,
but
verbal
threats
are
abused
towards
herself
is
reported
more
by
by
women,
and
the
other
numbers
here
are
fairly
similar.
H
So,
as
I
mentioned,
there's
a
number
of
safety
initiatives
that
have
been
underway
with
an
increased
focus
over
the
last
couple
of
years,
and
some
of
those
are
here:
increased
visibility
of
our
transit,
special
constables
through
the
walk
and
ride
and
bike
and
ride
programs.
The
peer
review
that
we
had
conducted
by
other
members
of
the
American
public
transportation
Association
we
designated
entrained
employees
in
Railway
Safety
through
Operation
Lifesaver.
We
made
lighting
upgrades
on
the
transit
way.
H
We
have
a
new
standards
for
shelters
to
bring
more
light
in
either
through
lighting
or
through
the
translucent
roof
panels.
We
formed
the
safety
stakeholder
working
group
with
anti
violence
against
women
groups,
we've
promoted
and
and
enhanced
the
night
stop
and
safe
stop
programs.
We
run
safety
message
campaign
through
social
media
and
and
also
an
etiquette
and
safety
messages
through
what
we
call
the
bus,
all
the
G
campaign
of
posters
and
cards
on
buses
with
the
special
constables
reaching
out
to
schools
in
grades
7
to
12.
H
82%
of
people
in
Ottawa,
so
that
OC
Transpo
is
responsive
to
customers
needs.
This
is
continues
to
be
a
high
level
and
the
highest
we've
seen
much
higher
than
it
was
in
previous
years.
So
the
overall
conclusions
that
we
draw
are
the
confidence
in
OC.
Transpo
continues
to
be
at
his
highest
levels
in
years,
among
both
transit
customers
and
the
wider
community.
The
confidence
and
employees
caring
for
customers
and
other
operators
know
what
to
do
in
an
emergency
both
of
their
highest
level.
H
Bps
seen,
women
have
greater
concerns
for
safety
and
security
than
men
do
in
particular
ways,
but
more
women
felt
safe
when
waiting
from
waiting
for
a
bus
and
when
riding
the
bus
in
2014
than
they
did
in
2013.
We
see
that
the
opportunity
for
safety
and
security
improvements
is
greatest
late
at
night
and,
of
course,
that
there
are
many
safety.
The
safety
initiatives
continuously
improving
and
moving
forward.
H
So
the
next
steps
from
this
are
continuing
to
take
action
resulting
from
these
two
to
focus
on
the
points
the
customers
told
us
what
we
were
concerned
to
them,
especially
continuing
to
work
on
safety
matters
and
especially
among
those
late
at
night,
and
we're
also
looking
this
year
at
finding
a
way
to
change
our
method
next
year.
So
we
can
monitor
customers
views
continuously
through
the
year
and
not
just
that
a
one
snapshot
once
a
year
and
we'll
be
talking
to
you
more
when
we
have
some
recommendations
on
that.
C
A
Thank
You
mr.
chair,
thank
you
for
the
for
the
comprehensive
report.
Frankly,
I
believe
that,
like
everybody
here
that
customers
are
an
integral
part
of
the
performance
management
framework
of
any
institution,
so
it's
good
to
get
that
feedback.
I
do
have
just
three
questions
there.
Two
of
them
are
linked.
A
The
first
one
is
why
hold
on
we'll
see
transport
users
and,
if
there's
a
good
reason
for
that
and
I'm
sure
there
is,
or
we
wouldn't
what
percentage
of
the
2030
or
so
folks
that
you
follow
warned
on
users
and
last
question
is
para
Transpo:
is
it
possible
to
drill
into
the
responses
to
be
able
to
determine
how
many
of
those
poles
were
para
Transpo
users,
and
what
that
feedback
would
be?
Thank.
F
You
mr.
chair
I'll,
just
give
some
overarching
comments
and
I'll
turn
over
at
behalf
of
the
technical
stuff
either.
The
para
transfer
are
not
included
in
this,
but
one
of
the
shifts
that
we
want
to
do
in
our
performance
reporting,
because
I
really
liked
your
opener
but
they're
part
of
your
performance
management
picture
is
we're.
F
Gonna,
be
bringing
a
strategy
to
you
as
to
how
we
have
a
representative
sample
of
all
our
transit
users,
and
we
we're
doing
some
serious
thinking
about
moving
to
a
monthly
panel
where
we're
constantly
receiving
the
pulse
of
our
transit
customers
across
all
aspects
of
the
operation.
And
then
we
would
also
use
those
panels
to
do
sampling
of
ideas
and
suggestions,
and
things
like
that.
So
we
don't
have
that
all-inclusive.
This
is
a
very
good
initiative
that
started
in
2008,
I
believe
and
we've
continued
with
it.
F
We've
reached
that
point
where
we
think
it
needs
to
be
upgraded
a
bit
and
we
will
be
including
all
those
things
in
there
and
so
on.
A
monthly
basis.
You'll
be
able
to
have
as
the
board
of
governors
a
scorecard
of
what
your
customers
are
telling
you
across
key
performance
indicators
and
then
we'll
also
be
able
to
throw
other
elements
to
it.
Alternative
paths
for
the
technical
aspects
of
the
other
question.
H
Next
John
mr.
Chavez,
so
the
the
first
question:
why
do
we
serve
a
non
users
as
well
as
customers
and
there's
there's
two
reasons
so
that
one
is
what
we
wanted
to
want
to
see
how
the
OSI
trade,
the
reputation
of
the
organization
is,
is
seen
by
people
who
don't
yet
use
those
who
transpo
how
we
might
be
able
to
shape
the
information
we
give
to
people
to
encourage
those
people
to
come
to
OC
Transpo.
The
second
more
practical
reason
for
it
is
that
this
is
a
random
telephone
call
phoning
everybody.
H
We
don't
know
whether
they're
an
OC
transport
call
a
customer
until
they
tell
us
whether
they
are
or
not,
and
we
take
that
opportunity
to
ask
them
a
few
questions.
We
don't
go
nearly
as
deeply
into
the
questions
with
the
non
users
as
you
do
with
our
customers,
but
before
we
disconnect
the
call,
we
ask
them
some.
Some
of
these
basic
questions,
para
Transpo,
because
payer
transport
customers
make
up
such
a
small
fraction
of
the
total
population
of
Ottawa.
H
The
best
way
to
survey
them
is
a
targeted
survey
to
people
who
are
registered
for
OC
transfer,
not
a
random
survey
of
everyone,
and
even
if
we
were
able
to
pick
out
which
of
these
respondents
were
para
transport
customers.
And
that's
not
a
question.
We
ask
them.
They
would
not
necessarily
be
representative
because
they
would
be
not
equally
distributed
across
all
of
the
times
of
travel,
men
and
women.
Different
age
groups,
different
sorts
of
disabilities
in
different
parts
of
the
city.
H
A
Thank
you,
yeah
the
percentage
of
of
non
OC,
Transpo
user,
I,
guess
I
think
what
would
be
interesting
for
us
to
know
would
be
what
the
actual
representation
is.
The
demographic
of
those
users
in
how
actually
responded
to
your
question.
I
think
you
know,
if
you
just
drill
down
one
level
below
that
level
of
data
that
you
have
I
think
it
would
be
interesting
to
be
able
to
see
and
a
different
perspective
between
the
non
users
and
the
users.
But
that's
just
for
your
consideration.
Mr.
chair.
C
B
Again
on
methodology,
I
love
the
fact
that
you're
looking
at
some
monthly
panels
to
understand,
what's
going
on
in
in
close
sort
of
real-time
I'm,
wondering
if
you
have
the
opportunity
to
do
more
of
a
multi-year,
latitudinal
or
longitudinal
study
as
well.
Can
we
create
a
panel
that
is
going
to
be
taking
a
look
at
through
multiple
years
to
help
us
understand
some
of
the
transitions
that
different
groups
move
through.
H
Mr.
chair,
it's
a
good
and
interesting
suggestion
and
we'll
talk
with
people
who
know
more
about
the
survey
mechanisms
to
see
whether
that's
possible.
What
level
of
retention
we
can
expect
if
we
can
recruit
people
to
a
panel
and
whether
that's
a
possible
thing
that
certainly
would
be
possible.
It
would
be
interesting
to
track
individuals
or
groups
of
people
how
their
views
change
through
time
and
then
see
whether
they're
different,
whether
they
change
differently
from
other
groups.
H
B
H
B
I
I
You
know,
obviously,
with
service
station
closing
I've
been
receiving
a
lot
of
feedback,
and
thank
you
for
providing
the
information
to
give
to
the
public
and
but
I
do
feel
that
obviously
people
may
it
might
not
be
quite
the
same
result
regionally
across
the
city,
with
the
closures
of
certain
stations.
Are
we
go
to
to
keep
an
eye
on
that
make
sure
we
can
stay
up
to
date?
On
that,
mr.
H
H
We
just
don't
have
enough
interviews
here
to
be
able
to
say
anything
consistently
about
the
area
right
around
cereal
station
and
it's
even
hard
for
us
to
say
anything,
consistent
ear
to
ear
about
transit
customers
in
the
east,
because
out
of
two
thousand
people,
you
probably
down
to
three
hundred
who
who
are
kinds
of
customers
and
who
travel
to
and
from
the
east,
and
so,
as
John
mentioned
earlier,
we'd
like
to
find
a
way
to
target
more
specifically
asked
questions
in
greater
depth
of
a
pre-established
panel.
That
we
know
is
representative.
I
That's
good
news
like
if
you're
thinking
of
a
different
style
of
survey,
maybe
to
be
able
to
capture
that
data.
My
my
fear
is
I.
Think
OSI
has
a
great
communication
strategy
and
I
want
to
make
sure
that
we're
using
it
to
you
know,
address
the
needs
of
people
I'm
already
discovering
lots
of
people
emailing
me
thinking
the
routes
cancelled.
They
have
no
way
to
get
to
anywhere
anymore
and
when
I
go,
no
will
cease
actually
merging
these
two
routes
and
it's
going
to
your
front
door.
They're
quite
satisfied.
F
Add
I
think
that's
a
great
point.
There's
a
couple
things
going
on:
miss
Bujang
and
her
team
do
active
social,
monitor,
social
media
monitoring
and
they're,
watching
the
pulse
of.
What's
going
on
out
there.
That's
mission
that
I've
given
him
is
you
know
the
word
survey
is
a
point
in
time.
We
want
to
go
to
a
dynamic
understanding,
the
pulse
of
the
community
and
the
pulse
of
our
customers.
F
That's
what
leading-edge
organizations
are
doing
and
there's
some
really
innovative
technology
out
there
that
we're
exploring
such
a
retroactive
technology
and
so
forth
that
bundles,
what
your
social
media
trends
are,
but
also
enables
you
to
have
instant
dialogue
with
your
commuters
and
targeted
I.
Just
it's
complicated
and
we
need
to
think
through
all
that
and
but
that's
where
we
want
to.
Hopefully
we
get
there.
I,
don't
know
if
we
can
get
there
hundred
percent,
but
I
just
want
to
leave
you
with
a
strong
understanding
that
the
answer
is
I,
think
it's
it's!
F
No,
we
won't
be
able
to
target.
You
know
what's
happening
around
servo
station
I,
don't
want
to
leave
you
with
that
expectation,
because
a
survey
is
a
point
in
time.
It
served
as
purposes
now.
We
want
to
shift
to
a
dynamic
environment
where
we
understand
the
pulse
of
the
customers
in
the
community
and.
I
And-
and
that's
great
and
I
do
appreciate
that
that
this
specific
type
of
survey
doesn't
address
what
I'm
looking
for
and
Cyril
is
just
one
example.
By
the
way
I
mean
there's
several
stations
that
are
closing
or
routes
are
being
changed
and
I
I.
Think
some
form
of
survey
is
very
important.
So
if
we
have
to
switch
from
you
know
the
annual
traditional-style
survey
and
find
something
that's
done.
I
You
know
whether
it's
online
quarterly
or,
like
you
say,
using
social
media
networks
or
based
on
information
that
you're
receiving
maybe
are
going
to
receive
a
lot
more
emails.
I,
don't
want
to
say
complete,
but
of
concerned
going.
You
know
how
you
know
that
kind
of
information
is
valuable,
because
then
we
can
actually
assist
OSI
as
well
through
our
communications
within
their
counselors
offices,
I'm,
putting
out
a
four
piece
next
month
to
make
sure
everyone's
aware
of
all
the
new
route
changes
within
the
area
and
the
station
closures.
I
But
without
that
information
it's
really
hard
to
be
able
to
make
those
decisions
on
okay,
we're
going
to
spend
some
taxpayers
money
and
put
out
a
blanket
piece
to
our
constituency
so
to
inform
them
and
help
drive
those
results
up
so
I'm
encouraged
to
hear
that
there
may
be
another
way
of
doing
this,
and
this
isn't
the
the
avenue
for
it.
So
I
guess
I'll
stay
tuned
and
see
what
happens.
E
I
was
interested
in
I
guess
it
was
around
questions
ten
and
eleven
about
the
the
non-users
and
interestingly
40%,
who
said
that
the
reason
they
don't
take
transit
was
that
it's
too
inconvenient
sighted.
It
takes
too
long
as
the
main
reason,
which
probably
doesn't
come
as
a
great
surprise
to
you
and
then
later
on
in
the
survey
again,
the
non-users
said:
24
24
percent
of
them
said
faster
transit
service
could
could
cause
them
to
get
back
on
to
OC
Transpo.
So
I'm
curious
well
I
mean.
E
Is
this
consistent
with
what
you're,
seeing
as
a
general
trend
with
previous
years?
And
if
so,
you
know
from
a
policy
point
of
view,
what
do
you
see
as
being
the
key
elements
to
get
I
mean
I
know
it's
look
it's
the
Holy
Grail,
but
to
get
to
faster
transit
service
or
is
it
transit
priority?
Is
it
more
express
routes
if
you
agree
that
this
seems
to
be
a
major
preoccupation
for
non-users?
What
do
you
see
as
the
solutions
to
try
and
get
kept
those
numbers
down?
It's.
F
F
You
know
we're
confident
that
once
you
put
that
spine
in
and
you
continue
on
it,
it
will
attract
those
riders
there's
some
that
we
will
never
attract
it's
a
complicated
debrief
for
them
and
so
forth,
but
we
factored
in
a
lot
of
their
data
and
there
I
think
there's
some
questions
in
there
deeper
on
in
terms
of
wait
times
and
things
like
that,
so
mr.
scrimshaw
and
his
team,
they
factored
all
that
in
into
the
logistics
of
the
LRT
transfer
points
and
so
forth.
F
H
Thanks
John,
generally
speaking,
the
results
of
those
questions
are
consistent.
What
we've
seen
in
past
years,
we've
seen
some
changes
in
what
people
say
is
an
acceptable
waiting
time
when
making
a
transfer
and
a
couple
of
things
like
that.
We're
also
very
cautious
about
using
some
of
those
specific
questions
again,
because
they're
getting
down
to
very
small
numbers
of
people
in
the
march
of
error
can
be
quite
high.
When,
specifically
when
we
look
at
people
who
are
not
transit
customers,
but
you
used
to
be
transit
customers.
H
The
time
on
the
bus,
the
number
of
transfers
one
would
have
to
make
along
the
way
the
reliability
of
each
of
the
each
of
the
links
and
we'll
then
walking
distance
walking
time
from
the
last
stop
or
station
to
their
destination.
So
the
more
we
can
do
to
bring
that
travel
time
shorter
or
to
make
that
travel
time
more
reliable,
the
more
attractive
it
will
be
for
customers
and,
as
John
said,
everything
we've
been
doing
in
recent
years,
that
everything
that's
coming
is
all
in
pursuit
of
that
goal.
E
Thank
you
in
question.
16.
You
asked
people
how
they
paid
for
transit.
This
is
a
great
question
to
gauge
the
accuracy
to
some
extent
of
the
survey
given
that
you
have
a
fairly
small
sample
size.
40%
said
they
still
use
tickets
or
cash.
Is
that
consistent
with
you
actually
have
those
metrics
are
those
pretty
similar
to
the
actual
metrics.
E
And
then
I
guess.
Lastly,
in
terms
of
the
overall
OC
Transpo
assessment,
I
mean
the
great
thing
about
surveys.
Is
you
get
to
celebrate
successes
which
is
important,
but
it's
also
a
chance
to
think
about
lessons
learned
and
and
ways
that
she
can
adjust
as
a
result
of
those
so
of
the
78%
who
thought
that
the
service
was
good
or
very
good.
20%,
said
very
good
and
58
said
said:
good
from
a
trending
point
of
view.
Is
that
also
consistent
with
with
trends?
E
Is
it
your
assessment
that
the
way
of
getting
those
those
numbers
higher
gets
to
the
factors
like
speed
and
convenience?
I'm
just
wondering
what
kind
of
lessons
that
you're?
Drawing
from
that
and
you
know,
are
there
other
specific
ways
that
you
think
you
ought
to
be
focusing
to
get
those
numbers
are.
H
H
H
C
J
J
Or
for
mr.
Scrimgeour,
first
of
all,
picking
up
on
councillor
attorneys
comments
with
regard
to
the
anticipated.
You
know
considerable
disruption
that
will
come
into
the
system.
As
we
begin,
construction
of
LRT
I
think
the
city
presents
some
pretty
particular
Geographic
challenges
in
terms
of
building
that
system
and
I.
Think
that
the
city's
foresight
to
build
in
some
remedial
measures
in
advance
is
important.
J
That
said,
given
that
there
will
be
some
ride
times
that
are
longer
anticipating
that
the
overall
satisfaction
level
may
dip
next
year,
I'm
wondering
if
there
is
any
plan
in
next
year's
survey
to
sort
of
hive
out
the
figures
of
people
that
are
less
content
only
because
of
short-term
disruptions
caused
by
the
construction
of
the
LRT
system,
such
as
by
asking
a
question
such
as
you
know,
but
for
temporary
delays
for
the
construction
of
the
LRT.
How
happy
are
you
with
our
service
or
have
you
personally
experienced
additional
delays
as
a
result
of
the
construct?
H
J
Think
it
might
be
an
idea
just
to
try
and
dial
down
to
that,
to
isolate
the
factor
to
which
that
might
cause
a
temporary
blip
over
the
next.
You
know
three
years
or
so
to
these
figures,
because
I
think
everybody's
going
to
understand
that
some
short-term
disruption
is
going
to
be
required
to
come
out
of
it
with
a
better
system.
On
the
other
side,
that's
going
to
ultimately
get
at
some
of
those
metrics
leading
to
shorter
overall
ride
times,
and
things
like
that.
My
second
question
again,
perhaps
for
through
the
chat
mr.
J
scrounger
I,
know,
there's
been
some
criticism
on
social
media,
about
the
78%,
good
or
overall
figure
with
people
saying
you
know
what
other
industry
would
be
content
with
one
in
five
that
didn't
say,
your
service
was
good,
but
my
suggestion
or
thought
is
that
we
deal
in
a
different
industry
than
other
general
customer
service
industries
such
that
people.
Remember
the
one
time
that
their
bus
is
late,
far
more
than
they
remember
the
20
times
that
their
buses
was
perfectly
on
time.
J
So
I'm
wondering
if
you
have
any
figures
on
how
that
seventy
eight
percent
figure
would
compare
with
the
overall
satisfaction
from
say
some
of
our
apt
appears
or
other
comparable
Canadian
systems
it
just.
It
feels
to
me
that,
there's
probably
by
the
nature
of
providing
a
transit
service,
an
upward
limit
that
it's
never
going
to
be
an
industry
that
hits
a
hundred
percent
customer
satisfaction,
figure
I.
F
Think
if
the
message
was
it's
78
and
we're
done,
I
people
should
be
concerned.
The
message
loud
and
clear
from
me
and
from
this
team
is
never
stop
trying
to
get
to
a
hundred.
Will
we
get
two
hundred,
probably
not,
but
that
is
the
goal
and
I
think
there's
a
lot
of
you
know
if
I
want
to
compare
I'm
sure
that
target
Canada
would
have
loved
a
seventy
eight
percent
approval
rating
I'm
sure
that
target
Canada
would
love
to
have
ninety
nine
point.
F
Where
was
it
ninety-nine
point
two
percent
of
the
revenue
projections
and
we're
getting
criticized
for
transit
ridership?
You
know
you
can't
just
be
selected
yet,
but
look
at
an
organization
that
says
you
know
what
we
round
the
eighty
percent
and
it's
not
good
enough.
We're
going
to
continue
to
do
more
to
continually
get
to
that.
And
yes,
you
pick
a
bad
day
for
the
survey
phone
call.
You
get
someone
who
missed
their
trip
or
we
had
a
cancellation
or
we're
stuck
in
traffic.
F
Then
I'm
gonna
give
us
a
good
rating,
but
what
this
organization
is
doing
is
saying
we
won't.
We
will
ask
the
questions
and
we
will
report
out
on
those
questions
and
we'll
use
those
tools
to
to
improve
you
number.
Commissioner,
we
had
some
safety
concerns.
Last
room.
We
took
all
that
information.
We
established
the
working
groups
and
we've
we
put
things
into
action
with
with
full
support
of
the
Transit,
Commission
and
and
so
forth.
So
that's
how
I
position
that
and
it
feeds
in
there
a
lot
of
the
questions
they
raised
been
asking.
J
To
be
clear,
I'm
not
suggesting
that
we
should
compare
ourselves
with
another
customer
service
industry.
Simply
my
view
is
that
the
78%
figure
I
think
is
not
that
far
off
of
what's
experienced
by
by
many
other
transit
systems,
I
think
that
that
would
be
a
fairly
comparable
figure
and
I'm
just
wondering
if
we've
got
any
other
data
on
that.
H
It's
very
difficult
to
draw
comparisons,
mr.
chair,
because
each
each
organization
has
a
different
history
of
how
they
survey,
but,
more
importantly
than
that,
each
organization,
as
we
talked
about
back
at
the
time
the
budget
was
at
a
consideration.
Each
organization
has
a
different
set
of
municipal
standards.
Different
funding
policies
and
service
policies
that
are
set
by
its
governing
body
has
different
expectations,
which
have
grown
historically
over
time
by
its
customers.
F
Can
I
just
add
one
thing:
I
think
when
you
drill
down
the
data
on
the
20%
there's
a
large
chunk
in
there
that
are
neutral,
I
think
was
10%
or
so
that
said,
not
satisfied.
So
again
it's
the
Devils
in
the
detail
and
in
terms
of
that
so
I
just
don't
want
to
leave
you
an
impression
that
20%
are
saying
they're
dissatisfied
with
us
right.
J
And
I
think
that's
important
to
take
capture
that
there
would
be
a
neutral
group.
The
last
comment
that
I
wanted
to
make
is
something
that
demonstra
men,
Connie
just
made
reference
to
I
know
that
mr.
Scrimgeour
is
always
reluctant
to
jump
to
a
relationship
between
cause
and
effect,
but
the
one
area
in
which
we've
had
the
most
significant
increases
is
clearly
women
feeling
safe
on
the
bus.
In
that
there
are
the
biggest
jumps.
J
I
know,
there's
still
work
to
be
done,
but
an
increase
of
5%
of
while
waiting
for
the
bus,
an
increase
of
6
percent,
while
on
the
bus
in
a
single
year
is
a
tremendous
jump
up
and
mr.
Scrimgeour
said
it
may
be
as
a
result
of
some
of
the
initiatives
we've
taken.
There's
no
doubt
in
my
mind,
although
it's
not
scientific
that
things
such
as
the
app
to
peer
review,
you
know
which
took
the
investment
of
some
resources.
J
The
introduction
and
increased
publicity
of
both
night
stop
and
safe,
stop
and
those
regular
meetings
at
which
our
senior
management
are
putting
in
a
considerable
amount
of
time
with
the
safety
stakeholder
working
group
a
little
over
about
two
years
ago,
when
his
groups
came
here
and
said,
we're
not
feeling
safe,
we'd
like
to
be
consulted
in
the
process.
We've
consulted
with
them
changes
as
a
result
of
consultations
were
made,
and
lo
and
behold
there
has
been
a
significant
increase
in
that
very
area
over
and
above
anywhere
else
in
the
survey.
J
F
It's
it's
a
mix
of
the
incidents
and
one
of
the
ten
point
safety
plan
elements
that
we
identified
that
we're
working
with
the
women's
safety
group
is
an
online
reporting
tool
which
is
coming
to
this
Commission
in
May.
We're
going
to
be
announcing
that
and
launching
that
that
is
going
to
enable
us
to
get
better
stats
both
for
incidents
that
are
serious
in
nature,
but
also
in
minor,
because
then
we
can
establish
trends
and
we
can
go
exactly
where
you're
talking
about
is
there's
some
hot
spots
that
we
need
to
focus
on
and
so
forth.
F
We
have
incident
reports
right
now
for
my
special
constables
and
it's
a
manual
process
that
we
have
to
collate
all
those
in
and
populate
those.
So
the
online
reporting
can
help
us
to
do
some
trending
that
you're
talking
about
and
be
able
to
target
that
these
is
were
identified
as
opportunities
that
didn't
need
any
complicated
analysis
and
so
forth.
That
would
give
you
enhanced
safety
upfront
in.
D
H
Chair
no,
these
aren't
these
are
what
customers
report
that
they
have
in
the
case
that
first
one
that
they
have
seen
either
often
or
occasionally.
So
it's
the
number
of
people
who
said
often
or
occasionally
that
they
observe
this
and
that
can't
be
translated
into
a
number
of
incidents.
We
obviously
do
have
the
number
of
incidents
that
were
reported
and
have
been
recorded,
but
we
don't
have
a
way
of
from
this
survey
of
getting
it.
A
solid
number
of
the
number
of
incidents
that
people
have
seen
buts,
fair.
D
H
We
can
see
from
the
survey
if
I
turn
back
to
these
three
four
pages
here:
page
15,
16
and
then
I
think
it's
18
19.
You
can
see
that
in
the
early
evening
and
in
the
daytime,
people
are
equally.
They
have
the
same
that
in
this
case,
women
have
the
same
feeling
of
safety
and
security,
whether
they're
on
the
bus
or
off
the
bus
that
in
the
late
at
night
they
feel
more
secure
on
the
bus
than
when
they're
waiting
for
the
bus.
And
then
we
go
to
slide
18
and
19.
H
D
D
C
C
H
We
have
higher
results
and
the
ones
that
are
comparable
and
Calgary
did,
but
a
lot
of
Calgary's
numbers
were
and
I
think.
One
of
the
reasons
for
their
survey
was
a
particular
concern
about
waiting
for
see,
train
Light,
Rail
trains
in
the
east
part
of
downtown
Calgary
in
the
evening,
and
so
they
were
focusing
on
stationed
on
light
rail
stations
as
opposed
to
bus
stops
a
distinction
that
we
don't
have
yet
and
that
they
were
looking
at
at
nighttime.
So
we,
our
numbers,
were
higher,
but
the
relationships
were
generally
consistent.
I.
G
H
G
H
G
What
do
we
do?
This
is
maybe
something
more
to
do
in
the
future
as
the
difference
between
people
who
are
simply
use
express
buses
to
go
to
and
from
work
and
never
use
a
bus
any
other
time
and
people
who
use
it
as
a
regular
basis
during
the
day
to
get
a
feeling
for
how
those
users
go.
Is
that
something
you
can
pick
out
of
the
data
you've
got.
H
Mr.
chair,
we
can
pick
it
out
of
the
data,
but
we
can't
provide
reliable
trans
because
the
sample
sizes
are
too
small.
We
we
ask
more
questions
than
we
get
answers
and
we
can
use
the
answers
too,
and
we
believe
we
can
break
things
down
too
finely
and
we
have
to
always
be
cautious
that
we're
not
breaking
it
down
so
finally,
that
the
margin
of
error
gets
so
large
that
we
can't
draw
conclusions
about
what
the
numbers
mean.
It's
the
aggregate
numbers
and
for
the
large
questions
that
this
survey
is
designed.
Okay,.
G
The
other
one
is
if
it's
going
to
more
regular
surveys,
which
you
think
it's
probably
a
good
idea
of
taking
with
all
the
changes
that
are
going
to
be
happening
next
few
years,
did
you
be
able
to
soon
try
to
correlate
some
of
the
questions
to
that
when
we
make
a
big
service
change,
whether
it's
what's
going
to
happen
this
summer
from
the
east
and
or
so
or
when
you
make
the
new
changes
you're
bringing
in
from
the
money
by
the
budget?
Anything
like
that
to
try
to
pick
out
what
the
impact
of
those
are.
G
F
Speaks
to
the
earlier
comments,
I
was
making
to
Commissioner
training
about
trying
to
get
the
pulse,
and
you
use
the
word
survey.
You
gotta
have
a
good,
solid
sis
to
go
process
with
it.
That's
got
our
immersion
of
error,
you
know.
Is
it
a
survey
or
we
trying
to
get
connected
with
the
community?
In
terms
of
those
you
know,
we
just
did
a
major
service
change
in
the
East
End,
for
example.
What's
the
impact
there's
tools
out
there
that
are
being
developed
to
to
get
that?
F
G
Services
to
created
a
bit
because
of
that
happen,
emails
going
to
take
longer,
etc.
Is
this
going
to
have
more
people
leaving
more
people
staying
in
or
just
people
griping?
It's
important
now
soon
think
it's
quite
interesting.
It
shows
very
clearly
a
change
from
the
strike
as
a
percentage
has
been
2009
or
so
low
because
of
the
strike.
G
So
obviously
was
the
organization
has
rebounded
from
that
or
not
to
get
sue
your
credit
for
that
as
an
operation
that
the
work
that's
been
done
to
improving
for
that
variability
is
fact
overcome
the
negatives
we
had
at
that
time,
so
that
that's
the
thicket
that
something
is
really
important
in
that
surveying.
The
changes
that
happen
show
that
there
has
been
most
progress
made.
H
K
I
apologized
so
Nasus
earlier
I
was
at
an
NCC
meeting
before
I
came
here,
but
it's
interesting
that
we're
dealing
with
this
today,
because
I
was
lucky
enough
to
pass
on
some
positive
feedback
this
morning
from
one
of
my
riders
about
service
in
my
area
and
and
I
saw
that
as
a
real
positive
specially
on
this,
this
particular
route.
So
I
want
to
thank
you
for
that.
K
The
question
they
had,
though,
in
the
report
you
talked
about
a
number
of
initiatives
that
are
underway
for
implementation
in
2015
and
some
of
them
Ryder
and
bas
Attica
through
the
boss,
ology
campaign,
special
constables
who
outreach
programs
for
grades
7
through
12
and
there's
a
number
of
others.
But
my
question
is:
is
more
generic
about
some
of
these?
In
the
sense?
K
On
your
travel
and
and
how
you're
supposed
to
operate
and
and
and
get
on
and
off
the
buses
and
deal
with
your
fellow
passengers,
that
sort
of
thing
so
have
we
ever
started
thinking
about
where
we
go
or
how
we're
going
to
address
getting
the
message
out
to
people
the
proper
way
to
ride
the
trains,
the
safest
way
to
ride
the
trains,
all
those
sorts
of
things.
Yes,.
F
Mr.
chair
is
part
of
our
on
track
2018
transformation
project.
One
of
the
projects
that
we
identified
was
a
a
an
educator
transform
the
customer
experience
information
campaign
that
you're
talking
about
it's
actually
called
18
18
so
18
months
before
the
opening
we're
going
to
be
doing
a
countdown
where
you're
going
to
see
wide
range
of
information
campaigns,
outreach
programs,
social
media
strategies
and
so
forth
to
do
exactly
that
and
to
start
getting
the
community
oriented
in
terms
of
the
new
experience
that
that's
coming.
So
that
is
in
the
works.
Okay,.
C
Thank
You
Velma,
council
I
and
just
to
echo
some
of
the
comments
I
think
the
the
customer
survey
this
year
is
very
good.
The
results
are
actually
showing
progress
in
in
a
number
of
key
areas
and,
as
mr.
Mahoney
has
said,
obviously,
transport
continues
to
strive
to
improve
those
numbers
and
will
take
the
actions
necessary
to
do
so.
So
thank
you
very
much
mr.
McCarney
notine.
C
C
F
F
H
Thanks
John,
so
the
the
background
of
this,
as
as
we
know,
has
been
coming
for
many
years
and
as
was
certainly
part
of
the
approval
of
the
the
entire
project,
to
build
the
Confederation
line
that
there
would
ultimately
be
a
time
when
the
transit
way
needed
to
be
closed
in
order
to
convert
it
to
a
railway
and
the
first
major
phase
of
that.
The
next
one
coming
is
the
complete
permanent
closure
of
the
transit
way
for
buses,
starting
on
Sunday
June
28th
of
this
year,
as
John
said
to
maintain
service
for
customers.
H
We
need
to
change
those
bus
routes,
so
the
buses
serve.
Customers
destinations
well
and
maintain,
maintain
all
the
transfer
points
and
keep
travel
times
as
short
as
they
can
be.
One
of
the
important
parts
of
this
has
been
the
reconstruction
in
cooperation
with
the
province
into
widening
highway,
417
and
and
the
the
city
Road
174
that
feeds
into
it
and
using
the
new
lanes
as
much
as
possible
as
bus.
Only
lanes
and
in
other
areas
where
there
the
buses
are,
will
be
shared
with
cars
that
are
entering
or
leaving
the
highway.
H
There
are
six
major
phases
of
the
closure
of
the
trans
array.
Two
of
them
have
begun
already.
The
small
section
of
the
translator
south
of
Laurier,
was
closed
in
June
2013
to
allow
for
the
East
tunnel
portal
to
be
started.
Just
last
December
we
had
the
relocation
of
lebreton
station
to
allow
the
major
work.
H
That's
now
going
on
a
booth
Street
coming
up
in
June,
translate,
closes
between
herdmen
station
and
Blair
station
later
this
year,
we'll
see
the
first
major
closure,
merton
street
and
the
street
on
the
west
side
of
downtown
next
spring
April
or
May.
We'll
have
the
closure
of
the
busiest
part
of
the
transit
way,
the
part
between
Laurier
station
and
Hermann
station,
and
next
summer
summer,
a
year
from
now
we'll
have
the
closure
between
Tiny's
pasture
station
and
Merton
Street
and
from
that
point
from
mid
2016.
H
H
So
when
this
change
happens,
there
will
be
customers
who
have
longer
travel
times.
There
will
be
customers
whose
transfer
locations
will
change.
As
I
said
earlier,
most
of
the
buses
will
use
the
new
lanes,
parts
of
the
bus
only
and
the
other
operational
improvements
along
different
segments
are
174
and
417
in
order
to
keep
travel
times
as
short
as
possible
for
the
largest
number
of
customers,
the
Express
rooms
will
bypass
some
stations,
train,
Hartman
and
Leeds.
As
this
work
continues,
some
stations
will
be
relocated
temporarily
to
allow
for
construction
of
the
permanent
station.
H
H
And
now,
every
day
we
carry
about
340,000
customer
trips
on
the
OC
Transpo
system,
and
these
changes
have
no
effect
on
about
84
percent
of
those
customers
of
the
remaining
customers,
the
remaining
16
percent
14
percent.
The
great
majority
will
have
a
longer
travel
time
of
up
to
7
minutes
and
no
other
change.
1
percent
will
have
the
longer
travel
time
increase
that's
longer
than
that
and
1
percent
actually
have
a
shorter
travel
time
than
they
do
today
and
within
that
group
is
16
percent.
H
Sixty
three
million
dollars
were
approved
as
part
of
the
light
rail
project
and
then
an
additional
eleven
million
dollars
were
approved
in
the
2014
capital
budget.
These
additional
costs
cover
our
operating
costs
and
they
also
cover
the
capital
costs
of
buying
some
new
buses,
which
would
otherwise
have
not
been
required
until
later.
Our
staff
have
worked
closely
with
the
real
implementation
office
of
the
contractor,
so
we're
designing
the
the
bus
route
network
as
they're
designing
the
highway
arrangements,
so
that
everything
is
is
meshed
as
we
go
through
and,
of
course,
we
minimize
we.
H
We
have
37
more
buses
coming
over
the
next
two
years.
Twelve
of
those
will
be
here
this
summer
as
part
of
this
phase
and
the
remaining
25
come
as
those
other
phases
of
the
transit
way,
clothes,
those
sections
in
transit
or
closed
and
and
we
have
additional
staff
that
we're
bringing
on,
and
we
of
course
incur
our
operating
costs
as
well.
H
So
we'll
move
him
now
to
how
the
bus
routes
are
arranged
and
right
now,
the
service
on
this
section
of
the
transit
way
is
very
linear.
Very
consistent.
All
the
buses
use
the
trans
away.
All
the
buses
serve
every
station
as
we
move
into
the
service
arrangements
that
will
have
in
place
over
the
next
three
years.
The
bus
is
coming
from
the
east,
the
express
routes
first,
so
we
read
this
map
from
right
to
left.
This
is
westbound
service.
The
Express
routes
come
in
from
Orleans
they'll
serve
Blair
station.
They
will
miss
we'll
station.
H
Mrs.
Saville
serves
train
cancelled.
Oh
sorry,
sir
seminar,
cancer
of
train
station
goes
into
herdmen
station
and
then
runs
on
the
transit
way.
Few
leaves
in
campus
and
into
downtown
and
that
takes
longer
and
then
to
serve
the
train
station
and
the
employment
locations
near.
It
will
have
one
bus
route,
96
changed,
so
it
runs
along
Tremblay
Road
from
salary
to
the
train
station
to
heard
men
and
then
joins
the
transit
way
for
its
trip
into
downtown,
and
these
are
all
the
arrangements
from
June
this
year.
H
There
are
further
changes
that
will
come
in
2016
when
the
transit
way
closes
between
Hartmann
and
Laurier
eastbound
service,
generally,
the
same
with
a
few
differences,
the
express
routes
as
they
leave
downtown
will
sort
of
cap
the
station
and
then
we'll
bypass
all
the
stations
to
Blair.
They
won't
serve
salmon
our
eastbound
as
they
do
westbound
in
the
morning
new
at
94.
H
H
The
other
routes
that
are
on
or
near
the
transferee
are
used
short
sections
to
transit
way
that
will
have
changes.
Route
6
will
have
a
different
arrangement
at
Lee's
station
route.
18
will
operate
along
coventry
rather
than
on
Tremblay,
because
we'll
have
through
to
96
on
Tremblay,
we'll
be
able
to
review
that
arrangement.
When
the
belfast
overpass
reopens
room
101
like
number
six
will
have
a
different
arrangement
at
Lee's
route.
114
will
operate
over
the
same
pattern
as
today,
but
will
not
stop
a
train
station.
H
New
121
will
operate
just
as
it
does
today,
but
is
also
one
of
the
important
routes
to
serve
the
cereal
station
area.
We
we'll
be
combined
or
through
127
and
changed
so
that
operates
along
Ogilvy
into
Solero,
with
with
an
arrangement
that
it
brings
it
quite
close
to
CFL
station
Ruud
126
will
end
a
Blair
at
all
times
the
week
right
now.
Route
126
continues
to
sell
on
Monday
to
Friday.
We
127,
as
I
said,
will
be
combined
into
at
124.
H
So,
going
back
over
these
in
more
detail,
the
East
End
express
routes
will
operate
on
the
new
lanes
on
174
and
417.
They
will
bypass
several
train
herd
Minh
and
lead
stations
to
provide
a
faster
trip
to
and
from
downtown
only
in
the
westbound
direction.
In
the
morning
will
they
stop
at
Celeron
station
and
only
when
someone
requests
to
get
off
the
bus
just
as
same
arrangement
as
is
in
place
as
hell
on
our
station
today,
and
the
service
levels
on
all
these
routes
would
be
the
same
as
they
would
normally
be.
H
The
new
91
will
be
a
version
of
route
95
that
will
provide
faster
service
because
it
will
bypass
serial
train,
herdmen
and
lead
stations
to
provide
that
faster
trip
in
an
over
downtown.
So
many
many
customers
who
now
use
route
95
will
find
that
they're
better
served
by
the
new
route
91
during
the
times
that
it
operates.
Route
91
will
only
stop
with
cell
our
station
on
westbound
trips,
not
on
eastbound
trips.
H
H
95
is
there
for
people
making
these
trips
and
adding
a
little
more
capacity
on
both
route,
91
and
route
95
over
this,
this
new
busy
section
to
accommodate
the
people
who
are
transferring
from
other
routes
who
don't
need
to
make
that
transfer
today,
move
94
will
bypass
serial,
train,
herdmen
and
lead
stations
and
will
stop
at
salary.
There's
no
effect
on
relay
4
of
the
service
to
inform
the
west
end
on
the
south.
H
End
95
will
continue
to
be
a
main
move
for
a
lot
of
customers
and
special
customers
who
traveling
from
the
east
in
disturbed
Minh
station.
But,
as
I
said
earlier,
many
customers
who
now
use
route
95
will
find
that
they're
better
served
by
route
91
for
you.
95
will
continue
to
run
24
hours
a
day
7
days
a
week.
There's
no
change
to
the
service
to
it
from
bar
Haven,
but
customers
were
traveling
along.
The
common
section
of
the
route
between
downtown
and
baseline
station
can
use
any
of
route,
91,
94
or
95.
H
H
There's
many
more
excuse
me,
there's
more
frequent
service
than
that
on
Route
96
and
the
extra
trips
will
run
to
and
from
herdmen
station
there
there's
no
change
for
customers
who
are
traveling
to
or
from
Canada
in
Statesville,
unless
they're
traveling
two
points
east
of
herdmen
station,
the
West
End
express
routes,
there's
no
change
to
the
travel
time,
because
there's
no
there's
no
effect
of
the
translate
closure
on
these
routes
except
east
of
herdmen
station
in
the
morning.
All
the
trips
will
end
at
her
in
the
station.
H
None
of
the
morning
trips
will
be
able
to
continue
to
Blair
as
they
do
now
in
the
afternoon.
The
busses
will
all
start
at
a
new
bus
staging
parking
lot,
that's
being
built
at
Vanier
Parkway
in
the
417
and
the
first
platform
that
they
can
come
to
where
they
can
pick
up.
Customers
will
be
a
campus
station,
but
we
encouraging
customers,
if
they're
transferring
to
or
from
other
routes
to
use
the
platforms
at
Mackenzie
King,
where
there's
more
more
room
to
wait
more
room
to
to
transfer
see
this.
H
This
map
shows
how
the
travel
time
changes
during
the
morning
rush
hour
for
a
westbound
service
is
five
to
six
minutes
more
between
Blair
and
Celeron.
You
can
see
five
minutes
more
for
those
buses
that
have
to
go
along
Tremblay
and
then
between
San
Laurent
and
campus.
It's
either
a
minute
faster
or
a
minute
slower,
depending
on
which
way
they
go.
H
For
eastbound
service,
this
is
the
time
of
day
that
the
travel
time
increases
are
the
greatest
and
it's
especially
between
San,
Laura
and
Blair,
where
you
can
see
it'll
take
8
to
10
minutes
longer
than
it
does
today
and
for
the
other
segments
less
than
that,
but
for
those
trips
on
route,
95
will
enthrone
and
read
here
that
trip
from
her
20
seminar
will
also
be
5
to
6
minutes
longer
than
today.
I
talked
earlier
about
the
temporary
arrangements
that
will
be
in
place
at
the
different
stations
along
the
line
coming
up
in
September.
H
There
will
be
a
new
temporary
platform
at
herdmen
station
for
the
next
few
years
until
the
permanent
station
opens
in
2018.
This
will
be
just
to
the
east
of
where
the
station
is
now
it'd,
be
like
smaller
than
the
current
platform
because
of
the
fewer
customers
and
fewer
buses
as
some
of
the
buses
are
bypassing
herdmen
station
through
the
summer,
we'll
still
be
operating.
H
With
the
closure
of
CFL
station
customers
who
are
travelling.
Tour
from
this
area
will
be
served
by
route
121
on
the
south
side
of
the
highway
route.
124
on
the
north
side
of
the
highway
and
route
124
will
be
changed
to
have
a
stop
right
at
the
corner
of
serval
and
Cummings,
and
with
these
changes,
everyone
who's
within
a
five
minute.
Walk
of
transit
service
now
will
still
be
within
a
five-minute
walk
of
transit
service
with
the
new
arrangement.
H
By
June,
there
will
be
a
temporary
Blair
station
in
place
east
of
the
current
station,
just
west
of
Blair
Road
in.
What's
now
a
green
slope
on
the
side
of
the
Blair
overpass,
and
this
arrangement
will
be
in
effect
until
the
Confederation
Line
opens,
with
the
permanent
station
at
the
site
of
the
current
station.
H
H
So
we
have
to
get
information
out
to
our
customers
that
these
changes
are
coming,
and
some
of
that
information
is
going
out
last
week
with
the
techno
briefing
and
today
with
this
meeting
and
will
be
pushing
out
more
and
more
of
that
information
as
we
get
closer
to
the
changes
at
the
end
of
June,
the
key
pieces
of
information
that
we
will
be
delivering
to
our
customers.
First,
is
these
changes
there
will
be
changes
coming
on
June
20th
that
may
affect
your
travel.
H
You
can
check
our
website
or
other
graphics
that
we'll
put
out
to
show
you
what
sir
routes
will
serve,
what
stations
and
you
can
decide
whether
these
changes
affect
you
and
the
other
key
message
is
that
it's
easy.
It
will
be
easy
to
use
self-serve
travel
planning
resources
well
before
June
28th.
So
we
need
to
create
awareness
of
the
changes
we
need
to
reach
and
connect
with
customers
where
it
matters
to
them
and
throughout
this,
we'll
also
need
to
continue
to
remind
everyone
of
the
long-term
benefits.
H
The
the
reason
we're
doing
this
is
to
build
the
excellent
light
rail
system
that
we
are
so
will
be
speaking
to
customers
through
many
information
channels.
We'll
be
posting
information
at
stations
we'll
be
putting
up
new
maps,
we'll
be
distributing
leaflets
on
board.
The
buses
will
be
speaking
to
customers
at
our
sales
offices.
Speaking
to
customers
on
buses,
we
will
send
groups
out
to
teams,
oh
to
work
on
station
platforms
and
other
important
destinations
and
direct
people
there
by
social
media,
we'll
have
automatic
announcements
on
board
buses
telling
people
what's
coming
up
for
their
route.
H
H
So
all
of
this
information
campaign
rolls
so
gradually
we
move
from
a
phase
of
getting
the
information
prepared
internally
to
the
phase
that
were
in
right
now,
of
creating
awareness
that
these
changes
are
coming
from.
Mid-May
on
will
be
providing
detailed
information
to
customers
and
then
will
be
supporting
customers
through
the
changes
and
ongoing.
While
the
changes
are
in
place.
H
F
You
Pat
I
just
want
to
close
off
with
some
comments
surrounding
managing
expectations
on
these
very
significant
changes.
You
know
the
outcome
is
state
of
the
art,
light
rail
system
which
we're
all
excited
about
and
will
certainly
transform
the
city
and
transit
services
in
this
community,
but
we
need
to
make
sure
we
manage
people's
expectations
and
the
times
you've
seen
on
the
adjusted
travel
times
are
based
on
normal
conditions.
So
I
purposely
included
this
slide,
which
you
know
there's
a
detour
and
effect
as
a
result
of
an
accident.
You
look
at
the
next
one.
F
There's
traffic
tie-ups,
that's
from
the
MTO
cameras
and
then
we
are
well-being
auto.
We
will
have
snow
storms,
freezing
rain
and
so
forth.
Those
times
will
change
when
we
have
those
impacts.
Now
we
have
a
mitigation
plan.
I
can
tell
you
that
I've
written
to
the
chief
of
police
I've
written
to
the
OPP
of
Superintendent,
and
they
they
are
great
partners
and
they've
assured
us
to
understand
the
importance
of
looking
at
scenarios
where
they
can
do
immediate
response
to
accidents,
to
clear
up
the
lanes
and
so
forth.
Our
partners
on
the
next
slide.
F
There's
the
traffic
management
team
over
at
Loretta,
which
includes
police
paramedics,
ourselves
and
a
long
list
of
support,
people,
MTO
and
so
forth.
There
is
a
an
integrated
traffic
management
plan,
that's
been
put
together
by
our
traffic
partners
over
on
public
works,
so
that
we
can
respond
out,
but
there
will
be
days
when
those
adjusted
times
are
going
to
be
longer
and
I
just
wanted
to
be
crystal
clear
on
that
that
those
are
under
normal
conditions
and
there'll
be
some
adjustments
when
we
have
some
of
those
incidences.
Thank
you
and
we'll
open
up
for
questions.
I
Great,
thank
you
very
much
and
I
echo
a
lot
of
the
points
that
you're
saying
that
Communications
is
definitely
the
key
to
successful.
I
mean
well
be
a
people
affected.
We
know
that
and
I
like
what
John
says
about
managing
expectations.
That's
really
critical!
I've
tested
a
couple
of
these
slides
great
work
by
the
way
had
a
couple
of
community
association
meetings
in
town
halls
over
the
last
I've
had
a
few
of
them
bumper-to-bumper
over
the
last
four
days
and
actually
have
one
coming
up
tomorrow.
I
They've
worked
quite
well
and
what
I've
noticed
from
people
just
as
feedback
already
is
when
they
find
out
about
1991,
for
example,
Wow:
it's
not
going
to
stop
it
all
those
stations
on
the
way
downtown.
That's
a
big
plus.
The
other
thing
is,
you
know.
With
the
service
station
closure
I've
had
a
lot
of
people.
Emailing
me
asking
about
all
my
routes
going
to
be
gone.
I
Well,
you
guys
quickly
presented
me
some
additional
graphics,
I
modified
them
a
little
bit
put
them
on
my
website
and
when
people
ask
about
it
now,
I
send
them
the
link
they're
quite
happy
to
see
we've
adjusted
the
routes
it's
going
to
be
closer
to
where
they
work
or
where
they
live
I'm.
So
communication
is
definitely
key.
I'm
also
happy
to
hear
that
you're
gonna
actually
be
doing
some.
I
What
it
sounds
like
maybe
posters
within
the
stations,
because
as
much
as
the
media
is
doing
a
great
job
on
getting
the
message
out
and
councillors
are
using
their
pieces,
I'll
be
putting
yet
another
physical
mailing.
Some
people
are
very
busy
in
life
and
unless
it's
a
effacement
punches
them
in
the
face.
They're,
not
you
understand
it.
So
what
kind
of
posters
are
we
talking?
Not
just
the
ones
in
the
glass
box
or
anything?
I
H
H
I
Great,
so
a
little
over
two
months
away,
so
you
know
a
month
and
a
half
I
think
makes
sense
so
we'll
check
again
in
mid-may
and
and
again,
if
there's
anything
from
a
counsellor
perspective
as
well,
not
just
the
East
End,
because
if
somewhat
heard
men
obviously
they're
affected
as
well
remember
to
use
our
tools
as
well.
We
do
have
the
ability
of
center
of
physical
mailings
I
always
encourage.
Fellow
councillors,
you
know,
email
is
great.
I
K
H
K
What
about
from
the
from
the
West
End
for
people
Myo
baseline,
because
it
sounds
like
a
great
a
great
way-
gives
some
another
alternative,
but
is
it?
Is
it
going
to
be
essentially
the
same
number
of
us
as
we
had
going
from
baseline,
downtown
I'm,
just
different
numbers
on
them,
or
is
it
going
to
be
more
buses
it'll.
L
Thank
you,
miss
jeren,
to
OSI
staff,
excellent
presentation.
Thank
you
very
thorough
and
informative.
A
few
questions,
the
new
buses
that
you
indicated
you
would
be
purchasing
to
help
add
because
of
the
number
of
buses
on
the
alternate
routes.
Now,
are
they
going
to
be
leased
or
purchased
because,
obviously,
when
the
rail
opens
up
we're
gonna
have
less
buses
on
the
road?
So
what's
the
plan
with
those
new
buses,
those.
F
Buses
are
going
to
be
purchased
when
we
started
to
map
all
this
out.
Over
two
years
ago,
we
looked
at,
we
have
a
15
year,
lifecycle
plan
for
every
bus,
and
so
we've
optimized
the
fleet
so
that
we're
going
to
retain
the
newest
and
the
oldest
get
shed.
So
it's
all
been
mapped
out
that
the
buses
that,
when
we
reduce
the
fleet,
will
be
the
ones
that
are
due
for
for
disposal.
L
Thank
you
and
mr.
chair,
through
you,
I,
don't
know
who
to
address
this
to,
but
do
we
have
any?
Does
the
city
have
any
information
on
commitments
by
employers
who
have
embraced
our
work
at
home
initiative
where
we're
trying
to
promote
not
just
awareness
of
this
transition
over
the
next
few
years,
but
where
possible,
where
feasible,
where
operational
requirements
allow
weather
employers
in
the
East
End
have
communicated
with
the
city
that
they
they
are
going
to
embrace
this
and
allow
their
workers
on
some
days
to
work
at
home
instead
of
coming
down
to
him.
Yes,.
F
Mr.
chair,
you
as
part
of
the
work
that
the
rail
implementation
office
is
done,
they
went
out
and
did
a
whole
network
with
the
federal
government
and
key
employers
on
consider
alternatives.
We're
tapping
into
that
database
as
part
of
the
hats
rollout,
so
we'll
be
putting
information
through
that
to
make
them
even
further
aware
of
the
upcoming
changes.
L
Thank
you
and
one
concern
I
have
as
well
during
this
transition,
not
just
in
the
East
End
but
obviously
west
and
south,
where
I
represent
us,
is
the
potential
for
people
to
give
up
transit
as
they
think,
perhaps
in
the
short
term
thinking
it
would
be
more
convenient
to
carpool
or
take
alternate
modes
of
transportation,
and
the
risk
is
when,
when
this
major
initiative
is
over,
that
we
don't
get
them
back
and
so
to
to
underline
what
others
have
said.
Already.
L
But
you
know:
I
I
was
in
a
campaign
a
few
months
ago,
where
there
were
10
candidates,
where
there
were
election
signs
on
every
corner,
where
the
city
was
informing
residents
about
the
upcoming
election
and
I
knocked
on
doors
and
I
had
people
say,
I
had
no
idea.
There
was
an
election
coming
up
and
you
almost
want
to
say
how
did
you
not
know
like
every
corner
around
there?
L
Their
indications
of
the
election,
so
I
can
just
envision
on
on
June
29th
when
people
get
ready
to
go
to
work
and
they
want
to
venture
out
and
there's
that
I
had
no
idea.
This
was
about
to
happen.
Despite
our
best
intentions,
they're
still
going
to
be
a
cohort
of
people
who
claim
they
weren't
informed,
so
I
have
no
issue
with
with
the
mechanisms
that
you've
listed
to
engage
and
inform
residents,
but
also
perhaps
direct
mailing
to
ensure
that
every
household
gets.
L
Something
is
something
that
can
be
considered
fully,
recognizing
that
that's
expensive
so
again,
I
just
want
to
applaud
OCS
for
all
the
work
that
has
been
undertaken
thus
far.
Yes,
it's
going
to
be
a
transition,
but
certainly
whatever
we
can
do
to
continuously
inform
and,
as
you
said
in
your
introduction
to
to
work
with
people
to
assist
them
to
talk
about
what
roofs,
what
words
that
they
can
take
would
be
beneficial.
So
again,
thanks
very
much
and
anything
as
councillor.
Turney
say
that
councillors
can
do.
L
E
Thank
You
chair
and
thank
you
to
staff
for
the
presentation,
I'm
just
a
couple
of
questions
in
some
ways,
following
up
on
councillor
egg
wise
comment,
because
now
I'm
a
little
bit
confused,
you
said
that
between
campus
and
baseline
there
is
not
going
to
be
an
increase
in
the
number
of
buses
as
a
result
of
these
changes.
Yet
we're
purchasing
37
new
buses,
so
I'm
just
trying
to
reconcile
those
two.
H
The
additional
buses
that
we
are
purchasing
to
cover
the
longer
travel
times
that
the
buses
will
experience
over
the
sections
where
the
constructions
occurring
the
first
12
for
the
section
between
Blair
and
herd
Minh,
the
remaining
25
come
in
when
the
longer
travel
time
is
applied
to
the
other
sections
herd,
went
to
Laurier
lebreton
to
Chinese
pasture
as
those
different
phases
of
the
transit
way
closed
and
as
the
buses
take
longer.
We
have
to
own
more
buses
to
be
able
to
provide
the
same
frequency
of
service,
so
the
frequency
of
service
won't
change.
H
E
If
you're
a
westbound
headed
rider
and
you're
standing
at
campus
and
you're
going
to
baseline,
are
you
not
going
to
have
better
service
in
the
sense
that
you
can
jump
on
the
91,
the
95,
the
96
and
I?
Guess
the
94
core
I,
don't
know
about
the
94,
but
certainly
those
three.
So
it's
a
combination
of
those
three
not
that
you
will
have
increased
service
or
you
then
scheduling
it
such
that
the
person
sitting
at
campus
is
actually
getting.
You
know
four
or
five
minutes
service
and
sometimes
it's
going
to
be
a
91.
H
Exactly
right,
the
customer
who's
boarding
a
bus
westbound
at
Kappa
station
in
the
afternoon
or
Mackenzie
King
will
just
like
today
be
able
to
get
on
any
of
those
buses
running
at
the
same
frequency
as
they
do
today.
The
change
they
will
see
is
that
some
buses
that
are
now
labeled
95
will
be
labeled
91,
but
they
will
still
say
baseline
on
the
front
of
them.
They'll
still
go
to
baseline
and
they'll
be
running
at
the
same
frequency.
The
buses
go
to
baseline
now,
they'll
just
be
labeled
differently.
Okay,.
E
My
next
question
is
just
about
the
signage
and
following
up
on
some
of
the
other
points,
the
one
possible
pitfall
I
can
see
is
for
the
passenger
at
sale
at
all.
Who
westbound
is
going
to
be
able
to
take
the
91
and
eastbound
is
not
so
I
just
would
say
that
that
will
be.
That
will
need
probably
special
attention,
because
people
are
going
to
be
getting
Easter
routes,
but
for
those
passengers
they're
actually
going
to
have
to
figure
out
that
there
are
two
two
routes
and
I
guess
that
that
leads
me
to
two
final
questions.
E
The
first
is:
is
there
any
consideration
at
all
to
having
some
kind
of
shuttle
between
herdmen
train
and
sailor
all
to
cover
off
train,
as
opposed
to
having
the
96
go?
Go
through
there
I'm
just
thinking
again
about
your
delays
along
the
417,
the
herdmen
is
the
train
to
sailor.
All
route
goes
along,
tremblay
correct.
E
H
We
we
did
consider
it
and
we
decided
against
it,
because
it
were
doing
that
would
require
everyone
going
to
the
train
station
to
transfer
to
this
replacement
bus
by
running
it
through
with
an
existing
route.
Anyone
whose
boarding
along
the
transit
rate
between
Bay,
Shore
and
and
downtown
can
still,
as
they
do
today,
get
a
direct
ride
on
a
single
bus
to
the
to
the
train
station.
H
People
who
are
coming
from
other
parts
of
the
city
will
have
to
make
a
transfer,
just
as
they
do
today
or
as
many
of
them
do
today,
so
it'll
be
more
transfers,
but
some
people
will
be
able
to
get
there.
Many
people
be
able
to
get
there
without
requiring
transfer.
Putting
in
a
shuttle
service
over
that
section
would
have
had
the
same.
Operating
cost
would
have
had
the
same
reliability
that
would
have
caused
more
transfers.
H
E
E
F
We've
got,
we've
got
the
traffic
management
plan
mobilized,
but
we
also
got
it
that
we
have
an
integrated
team
at
the
senior
management
level.
As
you
transfer
we'll
have
regular
updates
daily
and
I.
My
prediction
is
the
one
to
watch
is
September.
September
is
a
difficult
time
for
for
transit
because
everybody's
getting
back
to
the
normal
routines
and
you
get
a
massive
spike
in
traffic.
So
we'll
go
through
the
June
changes.
F
We'll
look
at
how
things
go,
we
will
certainly
adjust
and
we
will
communicate
any
major
adjustments
that
we
need
to
do
where,
as
soon
as
we
get
the
highway
lanes
from
the
rail
department,
we're
going
to
be
doing
some
mock
simulation
with
some
vehicles
on
there
to
make
sure
our
plan
works,
because
we
don't
have
the
lanes
yet
and
we'll
certainly
do
any
operational
adjustments.
But
September
is
the
one
to
watch
in
terms
of
the
next
wave
in
terms
of
change
so
we'll
we
have
a
full
mole,
integrated
team
watching
it
day
by
day.
B
Thanks
just
a
couple
of
quick
questions,
I
do
appreciate
the
the
thoroughness
and
clarity
of
this
presentation.
Obviously
those
of
us
who
are
looking
at
the
detours
in
December
are
looking
forward
to
getting
the
same
richness
of
information
as
soon
as
we
can
as
soon
as
we
can
get
it
I've.
Just
a
couple
of
quick
questions
on
slide.
7,
it
spoke
to
the
numbers
of
people
who
are
going
to
be
affected
by
the
closures.
Can
I
just
clarify
that
that
is
when
the
entire
transit
way
is
shut
down,
or
is
that.
B
So
over
time
is
more
than
transit
way
closes
down,
we'll
see
those
numbers
change
then
my
second
question:
what
about
I'm?
Sorry,
if
I've
missed
it,
but
the
97
uses
the
LEAs
herdmen
corridor
in
order
to
get
to
the
airport
I'm
a
frequent
traveler
to
the
airport,
using
the
97
myself.
What
is
the
impact
here?
Mr.
H
J
And
Thank
You
mr.
chair
just
a
couple
of
quick,
quick
questions.
First
of
all,
I
echo
the
sentiments
but
I
think
this
is
very
well
thought
out
and
I
think
the
amount
of
planning
that
has
gone
into
this
has
been
appropriate
and
careful
to
mitigate
all
the
effects.
As
best
as
this
can
be
done,
you
made
comments
about
that.
The
number
of
operators
and
maintenance
staff
would
be
increased
to
accommodate
the
additional
buses.
J
Could
you
comment
quickly
on
an
increase
if
there
is
one
temporary
or
otherwise
in
terms
of
the
customer
contact
service
staff,
particularly
when
the
changes
go
into
effect
and
again,
as
mr.
Mahoney
suggests
in
September,
which
is
a
crucial
time?
Although
you
know
certainly
self-service
trip
planners
are
available
and
you
know
certainly
encourage
riders
to
use
them
at
the
same
time.
I.
H
Mr.
chair
will
be
will
be
changing
how
we
allocate
our
customer
information
staff,
as
this
campaign
rolls
out
will
certainly
be
putting
people
out
on
station
platforms
to
speak
to
people
directly,
so
they
don't.
Or
so
we
can
speak
to
them
as
they're
using
the
system
rather
than
waiting
for
them
to
get
to
their
desk
or
to
get
get
home
and
we'll
be
watching.
Always
that
we're
we're
interacting
with
people
and
shifting
our
resources
as
we
need
to
to
make
sure
we're
helping
customers
is
as
well
as
we
can
and.
H
We'll
be
watching
that,
as
as
things
go
on
and
and
seeing
how
much
of
if
there's
extra
work
or
extra
hours
of
coverage?
How
much
of
that
can
be
done
that
over
time,
rather
than
by
hiring
new,
and
how
much
of
that
can
be
done
by
by
shifting
people's
responsibilities,
possibly
temporarily
away
from
another
task
for
a
few
days
to
make
sure
we've
got
enough
enough
people
in
the
right
places
and.
J
J
And
then
the
other
thing,
too,
is
for
picking
up
on
on
councillor
libras
comments
about
these
phases.
Again,
a
tremendous
amount
of
planning
is
going
to
do
this.
I
trust
a
similar
briefing
to
this
one
will
be
provided
to
us
in
advance
of
each
phase
as
new
changes
are
implemented.
Yes,
thank
you
very
much.
That's
my
questions.
J
C
C
This
is
excellent
work,
as
certainly
as
we
transition
into
the
closure
impacts
on
citizens
and
our
neighbors
and
friends
and
family
are
going
to
be
real
and
we
hope
to
reduce
that
as
much
as
possible
in
terms
of
communications,
commissioners
and
all
councillors
will
have
access
to
the
visual
identity
that
was
up
on
the
screen,
but
I
see
is
now
checked,
turned
off
to
include
in
any
communication,
so
you
see
fit
and
certainly
I'll
be
discussing
with
mr.
Manku
me
and
his
team.
C
G
I
got
AB,
one
is
what
is
the
timeline
to
provide
notice
that
it
must
stops
in
the
next
bus
arriving?
The
second
way
will
there
be
a
verbal
component
to
assist
the
blind
to
find
their
correct?
That's
a
problem
with
that.
Thank
you,
and
the
other
one
is
on
the
presto
card.
When
a
presto
card
fails
to
get
a
replacement
card
fails
and
would
get
a
replacement
card,
the
person
needs
to
pay
six
dollars
for
new
MasterCard
for
ten
dollars
on
the
card
to
cover
usage
for
the
up
to
48
hours.
G
It
takes
to
transfer
from
the
old
to
new
card
and
is
not
reimbursed
for
this
cost,
even
though
they
have
a
valid
Monthly.
Pass
was
on
the
damaged
presto
card
that
that's
we're
supposed
to
pay
for
the
entire
month,
and
the
steps
of
being
undertaken
to
deal
with
these
extra
costs
should
not
be
borne
by
the
cardholder
and
your.