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From YouTube: Transit Commission – May 20, 2015
Description
Transit Commission meeting – May 20, 2015 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
D
Good
morning,
good
morning,
everyone
bill
who
Bella
it
just
as
many
of
as
many
of
you
know.
Earlier
earlier
this
month
we
celebrated
the
25th
annual
Tran
secure
Awards.
During
the
event,
we
heard
13
remarkable
stories
about
brave
and
quick-thinking
OC
Transpo
staff
members
who
spotted
danger
and
responded
without
hesitation.
Today,
I'm
pleased
to
share
another
story
about
how
OC
transport
ran
secure
program
is
continuing
to
impact
our
city
on
a
clew
April
morning
operator
Eli
was
at
the
end
of
his
trip
on
Laurier
Street
in
gatineau
when
he
smelled
something
strange.
D
He
proceeded
to
pull
over
this
to
the
side
of
the
road
and
look
for
the
cause
of
the
smell.
After
looking
throughout
the
bus,
he
could
not
determine
what
the
smell
was
or
where
it
was
coming
from.
As
you
I
was
about
to
call
was
about
to
contact
the
transit
operations
control
center,
a
passer
passing
motorists
pulled
over
analyzed
him
that
he
saw
flames
coming
from
the
back
of
the
bus
without
hesitation,
Eli
I
grabbed
the
onboard
fire
extinguisher
headed
outside
and
began
spraying
the
flames.
D
D
D
Anything
perfect
item
number
one
will
be
held
for
a
presentation
and
public
delegation
item
number
two
is
being
held
for
a
public
delegation
item
number
three
extension
of
temporary
reduction
of
para
transfer
cash
fares,
any
questions,
Suzanne
Carrie
Carrie.
Thank
you
and
item
for
review
of
oversee
transfer,
Advertising
Standards.
We
receive
that
items
received.
Thank
you
very
much.
Item
number.
One
annual
performance
report
I'll
pass
this
over
to
mr.
Marconi
and
his
team.
E
F
F
This
presentation
will
show
you
some
of
the
the
main
highlights,
there's
further
details
of
many
of
these
things
in
the
report.
We've
prepared
an
annual
performance
report
similar
to
this
since
2007,
and
it's
a
snapshot
of
what
happened
on
the
system,
how
those
transit
services
were
planned,
operated
and
managed
over
the
past
year
in
2014
we
carried
97
point
1
million
customer
trips,
and
that
is
very
close
to
as
high
as
the
before,
but
there's
been
slight
declines.
Since
the
peak
luat
in
2011,
the
ridership
is
paid,
the
customers
pay
their
fares
in
different
ways.
F
39
percent
of
our
customers
use
a
regular
monthly
pass.
Eight
percent
use
an
express
monthly
pass.
Twenty
eight
percent
pay
their
fare,
single,
fair,
using
cash,
take
a
deeper
SOI
day
pass
and
twenty
five
percent
use
a
discounted
pass,
such
as
a
seniors
pass,
a
community
pass
or
you
pass
on
para
Transpo.
We
carried
780
7000
customer
trips
in
2014
and
that's
the
highest
level
ever.
F
We
had
eighteen
point:
four
million
requests
for
transit
information,
whether
that
was
through
the
travel
planner
on
the
website
visiting
the
website
are
calling
five
600
1000
for
a
recorded
information.
Now
it's
interesting
to
see
that
that
is
down
considerably
from
the
twenty
three
point:
nine
million
requests
we
had
in
2013.
Part
of
the
reason
for
that
is
that
the
number
of
requests
for
real-time
information
is
now
up
to
a
hundred
and
seventy
four
million
in
the
year.
F
Ninety
nine
point:
six
percent
of
the
amount
of
service
that
we
plan
to
run
did
run
on
weekdays
last
year.
Ninety
nine
point:
eight
percent
of
the
planned
service
on
weekends
did
run
now.
Those
are
both
very
high
levels
and,
as
you
can
see,
they
sustained
the
high
levels
that
we've
been
at
in
recent
years.
F
Sixty-Seven
percent
of
regular
service
operated
on
time
and
the
on-time
definition
that
we
use
as
approved
by
the
Commission
several
years
ago,
is
not
early
and
no
more
than
five
minutes
late.
That's
slightly
up
from
the
sixty
five
percent
last
year,
59
percent
of
regular
service
in
the
afternoon
when
traffic
conditions
are
often
more
challenging
and
that's
the
same
as
last
year
on
Express
service.
F
F
We
saw
a
crime
rate
of
0.9
one
criminal
offences
per
100,000
customer
trips.
It's
a
theoretical
calculator,
it's
a
calculation
that
doesn't
mean
anything
in
and
of
itself,
but
you
compare
it
year
to
year
and
you
can
see
it's
slightly
down
from
2013
and
also
quite
consistent
with
where
we
were
in
2010
and
2011,
but
lower
than
we
saw
in
2012,
which
that
year
was
attributed
not
necessarily
to
more
crime
but
to
a
higher
number
of
special
constables
who
were
responding
to
reports
and
and
recording
them.
F
Fair
compliance
by
our
customers,
96
percent,
with
about
4
percent
of
our
customers,
who
were
either
given
verbal
warnings,
written
warnings
or
provincial
offence
notices,
and
this
number
is
slightly
higher
than
it
had
been
the
previous
year,
largely
because
more
and
more
people
who
were
moving
over
to
presto
and
as
people
hadn't
got
the
presto
card
working
quite
properly.
We
were
helping
them
to
do
so,
rather
than
acting
in
a
punitive
way
across
the
system.
Operating
costs
were
covered,
53%
by
customers,
fares
and
the
remaining
47%.
F
Are
there
either
by
property
taxes
or
by
provincial
gas
tax
transfers,
and
this
isn't
really
a
performance
measure.
But
more
of
a
a
measure
of
how
Council
has
chosen
to
fund
an
a
transit
system
here
to
here,
and
it's
the
same
level
that
we
were
at
in
2013.
You
can
see
it's
also
higher
than
it
had
been
before
the
service
changes
that
were
made
in
2011.
F
So,
as
I
said,
these
measures
are
following
a
format
and
some
standards
that
were
laid
out
between
2007
2009,
and
we
found
that
over
the
years
there's
been
interest
in
in
other
forms
of
measurement.
We've
also
found
that
some
of
the
measures
that
we
adopted
when
we
were
setting
up
the
system
no
longer
quite
aligned
with
the
best
practices
in
the
transit
industry
and
some
of
them
don't
don't
quite
measure
things
that
we're
in
control
of
and
can
react
to,
or
things
that
are
important
to
our
customers.
D
G
Thank
You
chair
I'll,
try
to
be
as
quick
as
I
can.
My
delegation
today
is
largely
on
what
I
think
is
missing
from
this
report.
It's
in
three
parts.
First,
the
on-time
performance
report
you
looking
through
quarterly
annual
reports
for
last
couple
of
years.
I've
noticed
that
there's
the
a.m.
and
a
p.m.
peak
report
for
on-time
performance
for
regular
next-best,
service
and
I
think
what's
missing
is
similar
statistics
for
the
midday
the
evening
in
the
weekend,
or
even
if
it
was
just
summarized
down
to
non
peak
report.
G
For
example,
I'm
gonna
use
my
bike
to
get
back
to
work
after
I.
Come
here,
I'm
sure
you'd
appreciate
that
some
citizens
don't
want
to
come
to
this
meeting
by
bus
and
then
get
to
everything
to
go
to
afterwards.
Perhaps
it
around
noon
or
sometimes
longer
meetings
at
1:00
p.m.
so
I
think
they'd
be
interested
in
how
it
is
OC
Transpo
serve
them
in
those
times
or
during
the
weekend.
I
use
the
bus
with
rock
and
roll
to
bring
my
daughter
to
her
parents.
G
G
I
know
my
I
know
my
buses
I
know
exactly
how
they
perform
just
by
lived
experience
and
I
know:
they're,
reliable
I
have
no
complaints
but
to
step
off
my
comfort
path
and
take
a
bus
to
a
new
destination
for
the
first
time.
I
think
I'd
benefit
from
knowing
that
that
service
is
going
to
be
according
to
your
schedule,
give
or
take.
G
So
you
know
how
much
reduction
in
property
tax
burden
can
we
can
we
go
to
if
OC
can
have
more
revenue,
because
there's
customers
who
are
now
more
comfortable
using
it
on
their
on
the
off-peak
hours?
There
may
be
a
lot
of
bus
drivers.
Users
are
using
it
to
get
to
work
and
they're
quite
comfortable
with
it.
G
For
then
they
just
go
back
to
their
car
on
the
off-peak
because
they
just
don't
know-
or
they
had
one
bad
experience
which
could
be
weather
related
or
just
traffic's,
now
somewhere
kilometres
away,
and
then
that's
the
lived
experience
and
they
just
assume
it's
always
the
way
it
is
which
would
be
an
injustice
to
you
how
well
OC
trance
what
really
does
perform.
Secondly,
the
rote
level
statistics.
Similarly
for
a.m.
and
p.m.
G
G
Some
of
you
might
be
like
kind
of
do.
Look
at
the
agendas
from
time
to
time
and
I
didn't
know
that
that
data
existed
so
that
a
lot
of
other
people
don't
know
it
exists
either.
Similarly,
that
data
is
currently
only
cut
out
at
the
root
level
by
and
peak
service.
So
if
it's
possible
to
have
those
also
reflected
by
PM,
piqué
and
piqué
and
then
off-peak
hours,
that
would
give
people
the
ability
to
look.
You
know
I'm
going
to
take
this
new
bus
for
the
first
time
outside
of
regular
hours
and
look
at
it.
G
It
does
perform
well.
It
also
give
this
this
commission
and
council
the
opportunity
to
really
look
into
the
data
and
say,
while
recognizing
that
the
on-time
performance
network-wide
is
very
good
or
consistent
and
improving.
You
know
why
did
this
happen?
You
know
there
didn't
seem
to
be
a
construction
job
over
on
this
road.
Why
is
this
route
off
and
just
give
that
ability
for
you
to
govern
and
ask
for
better
from
them
from
staff,
which
is
the
mandate?
Lastly,
I
hope
I
still
have
time.
G
I'll
just
be
very
quick,
I
added
an
info
bed
of
curiosity
for
the
raw
GPS
logs
that
come
off
of
the
buses.
Every
few
minutes,
I
was
fascinated
to
look
at
I
just
requested
five
minutes,
because
I
didn't
want
to
spend
a
lot
of
money.
That
was
14
thousand
data
points,
which
is
just
such
a
rich
data
set.
So
I
was
gonna,
offer
the
suggestion
that
somewhere
between
14,000
data
points
every
five
minutes,
which
is
even
for
me
to
find
it
challenging
to
deal
with
that's
millions
of
data
points
a
day
over
a
year.
G
That's
an
incredible
amount
of
data
somewhere
between
that
high-level
granularity
and,
what's
currently
being
produced,
which
is
one
chart
saying
how
we
did
over
the
a.m.
peak
for
the
entire
year,
which
now
encompasses
hundreds
of
millions
of
data
points.
If
there's
an
opportunity
for
our
staff
are
already
whittling
down
that
data.
D
As
well,
thank
you
very
much
mr.
O'donnell,
for
your
presentation,
I'm
sure
that
our
staff
of
I
know
they
got
your
email
and
I'm
sure
they'll.
Take
into
consideration
that
the
points
you
raised
during
the
review
I
do
any
members
of
the
Commission
to
have
questions
for
mr.
O'donnell.
Well.
Thank
you
very
much
for
your
presentation
this
morning
on
the
presentation.
I
have
councilor
egg.
Why?
Please.
A
One
thing
I
didn't
see
up
there
is,
is:
can
you
break
it
down
or
do
you
break
it
down
in
terms
of?
Are
they
coming
early
or
are
they
coming
late
or
they're
not
coming
at
all,
because
I
think
anybody
who's,
a
transit
user,
would
probably
say
the
ones
that
come
to
earlier
the
biggest
problem,
because
you
then
miss
the
bus
and
you
missed
your
connections
and
what-have-you.
So
do
we
have
a
breakdown
of
in
those
three
categories?
A
F
Mr.
chair,
if
you
go
to
the
report
and
look
at
page
17
table
of
Figure
14
and
figure
15
at
page
17
figure,
16
and
figure
17
on
page
18.
Those
numbers
are
shown
there
and
you
can
see
that
there's
a
very,
very
small,
but
there
are
some
buses
that
have
run
early
hour.
Most
buses,
as
you
saw
it
on
time,
and
a
very
small
number
are
late
as
well.
They're
broken
down
in
these
four
tables.
A
In
other
words,
the
851
74
is
consistently
showing
up
that
you
know
8:23
or
813
or
whatever,
and
so
what's
the
protocol
in
place,
because
we
know
that
this
is
an
ongoing
issue
and
I
get
that
much
of
it
is
traffic
related
and
we
only
have
so
much
control
over
especially
a
construction
time
over
over
traffic,
but
I
I'd
like
to
know
I.
Think
residents
would
like
to
know
that
there's
a
protocol
or
a
process
that
kicks
in
if
there's
a
consistent,
a
consistent
issue
on
a
particular
run
or
a
particular
route.
E
Yes,
sir
Lance,
it's
a
great
question.
We
used
to
just
look
at
the
data
now
mr.
Trevor,
on
the
great
work
that
he's
done
with
his
team
have
implemented
some
additional
measures.
We
do
everything
from
ride-alongs,
which
some
of
you,
where
we've
actually
gone
out,
where
there's
a
repetitive
problem
that
doesn't
jump
out
at
us
from
our
GPS
data.
This
is
an
issue
or
we
can't
do
a
direct
correlation
to
a
construction
thing,
so
mr.
E
Traylor
will
put
a
supervisor
out
there
and
actually
meet
customers
and
do
a
ride-along
there's,
there's
the
immediate
controls
that,
when
we
toward
the
control
center,
those
screens
that
you
saw
there
with
the
controllers,
if
they
see
you
know
the
green
yellow
red
zone,
if
they're
entering
into
the
yellow
zone,
that
means
they
have
the
potential
to
run
early.
They
will
radio
that
bus
and
tell
them
to
to
pull
over
and
wait
which
that
missiles
generates
comments.
We've
all
had
them
hey.
Why
is
my
bus
pulled
over
and
flashes
on
and
waiting?
E
That's
because
they're
trying
to
adhere
to
the
schedule.
There's
the
hot
spots
list
that
you
saw
that
manual
overly
simple,
overly
simplified
process,
but
there's
in
the
control
center
there
was
the
white
board
with
fearsome
bus
routes
that
we
need
to
monitor.
That's
enhanced
monitoring
in
the
control
room.
So
it's
a
wide
range
of
things
that
we
do
and
the
goal
is
to
try
to
find
out
where
the
issue
is
to
to
close
those
gaps.
Now.
A
E
Mr.
scrimshaw
and
mr.
charter
from
the
planning
perspective
in
the
operational
perspective,
do
their
best
to
make
minor
adjustments
if
they
can
and
as
you've.
Seen
in
some
other
responses.
If
we
can't
what
we
commit
to
the
customers
is
that
in
the
next
quality
schedule
change,
we
will
try
our
best
to
accommodate
adjustments.
Okay,
thank
you
for
that.
I.
H
Thank
you
very
much,
a
few
different
question
areas
this
morning:
first
off
with
respect
to
the
use
of
smartphones
and
mobile
devices
to
get
an
understanding
of
whether
the
bus
is
on
time
or
later,
when
it's
going
to
arrive.
Some
really
interesting,
API
numbers
up
there,
a
number
of
SMS
calls,
but
we
know
how
many
people
are
actually
using
their
mobile
device
with
SMS.
For
instance,
I
imagine
you
must
have
a
understanding
of
how
many
unique
phone
numbers
we've
been
sending
those
messages
to.
E
H
Response
to
the
Wilkinsons
inquiry
this
morning
with
respect
to
arrival
times,
for
instance,
that
we
cited
the
availability
of
mobile
device
information
as
one
of
the
reasons
that
we
may
not
need
to
move
as
quickly
or
move
in
that
direction.
As
as
we
could,
I
wonderful
relying
too
much
on
mobile
devices
and
not
trying
to
improve
our
on-time
arrival
instead.
E
And
now
I
can
assure
you
that's
not
the
case.
Our
operators,
our
supervisors,
our
superintendents,
the
whole
team
of
staff.
Members
have
one
mission
and
that's
to
provide
safe,
reliable,
consistent
service
and,
again
back
to
the
tour,
only
looked
at
the
control
center
that
multi-million
dollar
investment
in
that
control
center
is
to
achieve
that
outcome.
That's
what
everybody's
focused
on
and
the
the
technology
is
a
tool
neutral
box
for
the
customer.
Experience
is.
F
H
With
respect
to
the
on-time
arrival
performance,
do
you
have
any
notion
of
whether
there's
a
difference
between
what
I'll
call
the
the
feeder
routes,
like
the
135,
for
instance,
versus
some
of
the
crosstown
routes,
because
the
perception
of
the
people
I
speak
with?
Is
that
you
know
the
service
is
excellent
in
or
leaves
where
you
have
the
routes
that
serve
one
of
the
major
hubs?
But
you
know
the
14
or
the
85
or
the
the
number
two
are
more
consistently
late.
F
F
So
we're
using
much
much
much
more
information
than
we
see
in
this
one
presentation,
routes
that
are
in
areas
of
high
traffic
variability
generally
have
lower
on-time
performance
than
routes
that
are
either
more
on
congested
roads
or
on
roads,
where
the
traffic
conditions
are
more
stable
through
the
week
or
on
the
transit
way.
Of
course,
we're
where
the
reliability
is
highest
again.
H
Justin
see
some
of
those
numbers
that
at
the
roll-up
as
you're,
looking
at
different
metrics
to
to
report,
one
of
the
interesting
stats
was
with
respect
to
an
escalator
availability.
It's
it's
obviously
very
good,
but
there's
always
room
for
improvement.
Is
that
expected
to
be
improved
with
the
Confederation
line.
H
So
it
does
sound
like
we
can
expect
an
improved
or
overall,
some
already
impressive
numbers.
My
final
question
was,
with
respect
to
the
I
think
it
was
the
maintenance
numbers
of
the
number
of
unscheduled
maintenance
related
playing
buses
out
of
service.
It
noted
that
the
average
age
of
the
buses
are
five
point
five
years
right
now
is
that
going
to
climb
as
the
years
go
by
or
will
at
peak
or
plateau
at
a
particularly
level,
and
just
when
we,
when
our
acquisition
strategy
is
to
try
to
keep
that
bus
age?
E
That
I'm
glad
you
pointed
that
out
that
bus
age
is
the
envy
of
of
North
America.
By
the
way
OSI
transfer
used
to
have
a
much
older
average
age
fleet.
There's
been
multi-million
dollar
investments
in
the
bus
fleet,
with
the
articulated
bus
acquisition
with
the
double-decker
and
what
we've
done
is
we
mapped
out
every
bus.
Last
15
years
you've
approved
a
budget,
a
mid-life
rebuild
so
every
7/7
half
year
mr.
E
charters
team,
rebuilds
the
buses,
so
they're
almost
brand
new
and
extends
their
life,
and
then
we've
mapped
out
everything
that
we
need
to
do
visa
via
the
Confederation
Line,
and
so
that
we
can
keep
that
average
fleet
fluid
and
keeping
it
very,
very
conservative.
The
way
it
is
right
now,
so
it
mapped
out
in
the
long-range
financial
plan.
It's
so
do
we
expect
to.
E
C
Thank
You
Sharon.
Thank
you
very
much
tow
C
transpose
staff
for
the
report,
which
I
thought
gave
a
really
interesting
limps
into
different
parts
of
the
operation.
I
just
had
a
number
of
questions
that
arose
from
reading
the
report
I'm
on
page
15.
To
begin
with,
and
looking
at
the
urban
parking
wide
spaces
I
see,
efforts
should
be
made
to
increase
the
number
of
spots
available,
but
I
guess
says
you
mean
this
is
sort
of
an
average
daily
rate.
C
C
F
F
So
it
really
is
depending
on
what
customers
need.
It's
also
I
find
it
interesting
to
remember
that
Park
and
Ride
lots
are
not
the
biggest
part,
nowhere
near
the
biggest
part
of
the
OC
Transpo
service,
they're
used
by
between
2
and
3
percent
of
our
customers.
So
much
much
more
of
our
attention
is
always
on
providing
the
transit
service
that
everyone
uses
and
not
necessarily
just
the
service
or
they.
The
parking
lot
of
the
location
of
that
tiny
fraction
of
customers
is
thanks.
I'm,
just
over.
C
On
the
other
page
page
14,
just
looking
at
the
breakdown
of
the
way
that
people
are
paying
for
their
fares,
I
know
the
the
Eco
pass
was
phased
out.
This
is
my
own
ignorant.
So
excuse
me
for
not
knowing
the
answer
to
this,
but
is
there
presently
a
discount
if
a
rider
purchases,
their
presto
card
in
a
12-month
increment,
and,
if
not,
is
that
something
that
you're
thinking
about?
Are
there
benefits
to
to
giving
a
slight
discount
for
that
in
order
to
encourage
people
to
continue
to
use
their
cart.
F
Mr.
chair,
no
there's
not
currently
a
discount
for
bulk
purchase
of
monthly
passes.
There
used
to
be
two.
There
was
an
annual
pass
and
results.
Also
the
Eco
pass.
Now
there
was
a
decision
taken
by
Council
in
2012
that
one
of
the
ways
to
increase
the
financial
performance
of
transit
to
increase
the
share
of
the
total
cost.
F
We
can't
move
more
people
to
the
bottom
of
that
chart.
We
have
to
keep
the
average
fare
constant,
so
for
every
discount
you
give
to
one
person
you
do
have
to
recoup
the
the
cost
from
somebody
else
and
where
we
are
now
is,
is
we're
a
council
chose
to
be
in
2012.
Now
there
are
some
changes
we
have
to
make
to
live
fair.
C
I
was
imagining
is
a
situation
where
a
customer
maybe
doesn't
buy
presto
pass
for
July
and
August
because
they
think
they'll
be
on
vacation
for
part
of
that
or
something
but
would
otherwise
maybe
buy
an
annual
pass
that
exceeds
the
revenue
you
will
get
from
ten
passes,
but
they
buy
it
because
they
think
they
might
use
it
occasionally.
But
I'm
sure
there
are
industry
statistics
on
that
type
of
thing.
We
saw.
F
F
You
can
flip
over
to
paper
ride
and
do
it
all
from
your
computer,
at
home,
back
before
presto
started
reading
to
see
more
people
who
would
just
buy
the
Monthly
Pass,
because
it
was
just
easier
even
if
they
weren't
making
so
many
trips
and
a
couple
years
ago,
when
that
started
to
happen,
we
did
see
that
in
our
fair
revenue
there
was
a
small
impact,
as
people
were,
giving
us
slightly
less
money
in
total
for
the
trips
they're
making.
Thank.
C
You
just
with
regard
I'm
on
page
17,
to
the
to
the
information
about
performance
on
regular
and
express
routes
and
I
guess,
building
on
mr.
O'donnell's
presentation
that
did
strike
me
that
in
some
ways
this
is
unfair.
The
OSI
transport,
because
a
lot
of
the
early
and
light
would
be
due
to
congestion,
certainly
on
the
non
transit
way
routes.
Would
it
be
relatively
straightforward
given
that
we're
not
doing
court
early
reports,
but
just
annual
ones,
to
include
some
snapshot
of
an
off-peak
period
for
the
next
report.
F
F
For
instance,
we're
not
waiting
our
statistics
on
the
basis
of
what
customers
are
experiencing,
we're
showing
what
the
buses
are
doing
so
we're
showing
the
buses.
You
know
you
talk
about
underselling
the
service
that
we're
providing
we're,
showing
the
bus
as
early,
even
if
it's
just
running
along
the
transit
way
and
happens
to
be
early
at
a
moment
when
no
customers
are
getting
on
nor
off.
F
F
C
My
last
question
is
with
regard
to
an
area
of
the
report
that
wasn't
there,
but
I
think
have
been
in
previous
years,
which
is
information
on
fuel
and
emissions
and
I
thought
that
was
interesting
previous
years,
because
I
think
there's
a
very
strong
environmental
case
to
be
made
for
OC
Transpo
and
using
OC,
Transpo
and
I'm.
Just
wondering
if
that
information
is
something
that
you
plan
to
reinsert
into
future
report.
F
Mr.
chair,
yes,
we
do
plan
where
we
look
at
it.
It's
it's
important
I
think
it
was
last
year
might
have
in
the
year
before
we
reported
that
the
measure
we
were
using
in
this
report
was
no
longer
appropriate.
A
lot
of
the
calculations
were
being
made
pro
bus
and
put
bus
kilometre
rather
than
protest,
dependent
customer
kilometre,
and
they
were
having
the
perverse
result
of
showing
that
we
were
doing
worse
as
we
ran
our
system
more
and
more
efficiently
by
carrying
people
on
larger
capacity
buses.
F
B
Thank
You
mr.
chair
I'm,
very
encouraged
by
a
lot
of
what
I
see
in
this
report,
and
one
thing
that
really
stood
out
to
me
was
related
to
slide
17
and
related
specifically
to
to
the
crime
and
I
note
that
there
was
an
Asterix
where
we
added
on
some
of
our
special
constables.
There's,
probably
a
correlation
there,
obviously
on
why
the
crime
rates
are
are
falling,
we'd
hope.
B
That
being
said,
we
also
made
a
change
in
the
policy
a
couple
years
ago
to
where
we
said
we
were
going
to
get
special
constables
out
of
their
cars
and
walking
the
platforms.
Do
you
think
a
part
of
that
we
have
contributed
to
the
following
numbers,
because
I
definitely
notice
a
presence
of
those
constables
now,
which
seems
to
be
hopefully
lending
itself
to
these
lower
rates.
E
We
don't
have
the
evidence
to
make
that
collect
correlation.
We
just
we
know
the
stories.
We've
heard
the
the
feedback
from
our
customers
and
from
our
operators
that
there
is
more
visibility
that
we
see
it
in
the
reports
that
you
know
we
were
responding
quicker
and
in
difficult
situations
around
Micmac
bridge,
for
example,
I
know.
Two
weeks
ago
there
was
a
there
was
an
arrest
made
there
with
a
very
serious
incident
and
so
forth.
E
So
don't
have
the
direct
raishin,
but
I
think
it's
a
combination
of
things,
more
visibility
at
their
staff
during
the
walk
and
rides,
and
the
biking
rides
and
also
we're
talking
about
it
more
often
and
some
of
the
campaigns
that
we're
doing
on
the
buses
and
future
initiatives
that
we
have
come
forward,
I
think
are
helping.
That's.
B
E
There's
the
the
quarterly
change
that
mr.
scrimshaw
looks
at
and
I
know
that
bit
by
bit
we're
addressing
some
of
these.
Certainly
with
with
the
Confederation
line.
You'll
have
the
whole
core
in
terms
of
the
spine
of
the
system
stage.
One
piece
you'll
see
members
increase
significantly
and
then
there's
active
monitoring
and
discussion
about
it.
E
We
can't
fix
things
that
we
don't
know
so
the
discussions
that
were
having
with
your
office
examples
like
that
help
out
and
I
I
do
want
to
say
that
this
zero
to
five
that
was
picked
years
ago
is
a
difficult
performance
measure
to
achieve
you
know,
we
should
be
worried
if
all
of
these
were
100.
That
means
the
targets
are
too
too
easy.
You
know,
there's
a
lot
of
great
literature
out
there
in
terms
of
scorecards
and
performance
measures
and
I've
been
around
this
stuff
for
a
long
time.
E
If
we
were
doing
hundreds
across
the
board,
I
think
we
would
have
picked
easy
targets
zero
to
five,
and
you
know
it's
I
got
my
eyes
open
a
couple
of
years
ago
when
I
started
to
dive
into
these
numbers.
Mr.
screams,
you
showed
me
what
other
jurisdictions
are
doing
and
some
of
them
are
I
said:
look
at
them,
look
at
them,
they're
at
82
when
you
dive
into
the
data
and
what
they're
measuring
it's
a
very
different
different
performance
measures.
E
So
we
will
continue
to
say
we
have
some
challenges
out
there
in
some
of
the
routes
and
we're
open
to
suggestions.
If
there's
things
that
we're
missing
or
not
understanding,
that's
why,
via
the
right
lungs,
the
discussions
with
the
counselors
office
or
the
customer
groups
are
helpful
for
us,
because
data
only
tells
you
certain
things.
You
need
to
go
ahead
and
experience.
It.
I
Appreciate
that
and
I
guess,
we
did
adopt
that
high
standard,
and
you
know
the
takeaway
for
staff
here.
I
guess
is
what
I'm
saying
is
that
fifty-nine
is
still
59.
So
if
the
measures
were
using
right
now
are
not
working,
maybe
we
need
to
take
a
look
at
what
we
can
do
outside
of
that
to
improve
the
reliability
in
the
afternoon
thanks
Joe
thank.
D
You
very
much
counselor
just
to
build
on
that
before
we
go
to
the
next
speaker.
Do
we
review
the
route
to
ensure
that
our
estimation
on
how
long
it
should
take
and
when
it
should
be
at
each
stop,
is
accurate
so
that
we
think
it's
going
to
be
an
hour
after
we'd
run
it
for
a
year?
It's
actually
like
an
hour
and
15
or
an
hour
and
20.
So
we
actually
need
to
adjust
the
schedule
to
reflect
reality.
Yeah.
J
K
J
K
F
K
E
I
think
two
things:
mechanical
failure
that
pulls
it
out
service
can
be
a
minor
thing.
So
if
it's
got
a
wiper,
that's
not
working,
okay,
so
forth.
So
it
seems
like
a
lot,
but
it's
it's.
Safety
is
the
first
thing
and
it
Trump's
everything
right.
The
operator
has
the
ability
to
say
this.
This
vehicle
has
an
issue
and
I
can't
carry
on
don't
know
why
we
compared
to
two
other
jurisdictions,
I
that
our
maintenance
regimes
as
you've
seen
in
some
other
presentations
we've
given
you
are
very,
very
high
and
and
and
MTO
audits.
E
K
F
Both
in
recent
years,
it's
been
the
opening
of
new
Park
and
Ride
lots.
In
some
cases
they
happen.
A
budget
that
we've
approved
and
the
Transportation
Committee
has
been
approved,
has
been
for
the
expansion
of
existing
Park
&
Ride
lots.
So
as
an
example,
we
several
years
ago,
expanded
trim
and
expanded
Fallowfield.
At
other
times,
the
past
we've
opened
new
Lots
like
like
Riverview
like
Nepean
woods,
and
we've
got
investment
in
all
of
this,
coming
up
as
part
of
the
the
capital
budget
to
both
expand
and
and
and
build
new
routes.
F
So
wherever
the
increase
has
been
in
recent
years
has
been
buy
new
construction,
either
at
existing
Lots
or
or
new
laws.
Some
years
ago
back
dating
the
numbers
that
are
shown
in
this
report,
there
was
also
a
very
careful
engineered
solution
to
reconfigure
repaint
existing
Lots
to
use
the
asphalt
that
we
had
as
intensively
as
possible
to
have
as
little
wasted
space
from
the
way
the
lanes
were
configured,
the
way
that
the
lines
were
painted
and
but
that's
that's
gone
as
far
as
it
can.
Thank
you.
K
Pair
transfer
page
13
of
the
report,
we
know
the
increased
number
of
pair
Transpo
users
carried
to
787
thousand,
most
of
the
increases
by
taxi
or
services
other
than
our
power
transfer.
Buses
do
have
data
on
the
the
relative
cost
of
each
providing
each
service,
or
is
it
more
expensive
to
provide
a
taxi
type
service
for
the
pair
transfer
or
our
buses
or.
J
K
E
K
I
absolutely
agree
with
you,
mr.
mank.
Only
that
services
the
for
for
the
more
vulnerable
population
absolutely
of
primary
concern,
and
thank
you
for
that
that
service.
My
last
question,
page
24,
fare
non-compliance.
4.1%
seems
to
be
a
an
extraordinarily
high
number,
a
way
to
say
that
on
any
given
day,
we're
losing
4.1
percent
of
revenue
and.
E
Thank
you
I'd
like
to
speak
to
this
one
because
I
know,
there's
been
a
lot
of
questions
on
this.
The
first
thing
I'm
going
to
tell
you,
is
careful
of
any
transit
agency.
That
says
they
know
what
Fair
compliance
number
is.
This
is
based
on
as
you've
heard
some
million
choirs
of
Mister
charter
handled.
This
is
on
our
blitzes
in
our
when
we
do
controlled
stops
and
so
forth.
E
The
calculations,
the
whatever
you
want
to
call
it
the
functions.
The
algebra
mathematics
needed
to
figure
out
what
your
compliance
rate
is
is
very
complicated
and
I've.
Yet
to
see
anyone
do
it
well
to
the
point,
the
bacon,
fun
of
a
board
or
a
commission
say
I
guarantee
you
that
are
fair.
Compliance
is
X
or
Y
and
I
tell
you
that,
because
there's
a
lot
of
sales
people
out
there
that
want
you
to
buy
automated
fare
boxes
and
all
kinds
of
measures
and
investments,
then
they
say
you're,
fair
compliance
will
go
up.
E
So
what
I
tell
them
all
show
me
the
evidence
and
give
me
a
guarantee
and
I'll
buy
those
very
expensive
fare
boxes.
We
have
some
of
those
by
the
way
we
also
have
what
all
the
operators
and
the
customers
like
is
the
mechanical
ones
where
you
just
drop
your
stuff
in
and
nothing
gets,
jammed
and
so
forth.
E
So
this
is
based
on
the
blitzes
that
we
do
and
you
know,
and
what
what
you
some
the
stories
around
this
is
people
say
well
I,
you
know,
I
see
a
bunch
of
people
getting
in
the
gates
and
they're,
not
paying
and
I
say.
Well,
the
other.
Probably
you
pass
student
holder
and
by
the
way
we
are
gonna
fix
that
that's
they're
gonna,
have
a
presto
light
card
and
so
forth.
So
this
is
the
best
estimate
based
on
the
blitz.
Is
that
mr.
E
D
J
Thank
You
mr.
chair
enforcement
unit
looks
at
we've
been
focusing
a
lot
on
the
public
education
piece
and
working
with
their
customers.
You
know,
as
was
noted
by
mr.
scrimshaw
earlier
in
2014
they're,
still
looking
at
the
we're,
still
needed
the
transition
into
the
Presto
smart
card,
and
what
we
saw
happening
was
a
lot
of
our
customers,
weren't
weren't,
aware
of
the
requirements
to
top
their
pass.
We
also
do
see
frequently
a
lot
of
issues
where
customers,
you
know
the
the
earlier
on
the
month.
J
You
know,
there's
other
situations
where
you
know
our
special
constable
is
frequently
deal
with
is
a
is
a
customer's
misplaced,
their
proof
of
payment
voucher
that
they
received.
So
the
the
the
enforcement
officers
are
neither
wise
injure,
especially
those
situations,
and
you
know
they
document.
If
someone
has
been
warned
previously
in
the
past,
our
goal
is
not
to
is
not
particular
customers
or
there
was
to
you
know,
improve.
J
Is
to
ensure
that
we
are
collecting
the
fares
from
either
from
our
paying
customers.
We'd
also
don't
want
to
be
overly
punitive
at
the
same
time,
so
they
they
really
track,
whether
or
not
one
in
the
past,
and
they
look
at
those
situations
and
they
use
their
judge.
Mister,
whether
or
not
it
should
be
a
written
one
or
or
ticket.
A
Think
we're
just
a
few
other
questions
and
I
want
to
ask
some
questions
about
our
special
events,
numbers
and
and,
more
importantly,
what
we're
doing
going
forward
I'm,
seeing,
for
example,
for
winter
would
we
have
sponsorship
for
New
Year's
Eve?
We
have
sponsorship
and
I
guess
where
I'm
coming
from
is
for
2017
coming
on
we're
going
to
have
according
to
missed
counselor
couch,
eight
events
all
over
the
city
and
I
hope
he's
right.
A
Are
we
doing
anything
we're
working
in
conjunction
with
the
2017
committee
to
to
have
those
discussions
about
how
we
might
build
sponsorship
not
only
to
showcase
the
system
for
for
a
residence,
but
also
to
make
them
more
pleasant
experience
for
people
coming
to
town
for
those
events,
so
they
don't
have
to
get
lost
in
traffic
or
what-have-you.
So
what
are
we
doing
in
that
regard
to
bring
in
sponsorship?
For
for
the
events
in
and
around
2017?
A
E
Chair
we're
doing
a
couple
things.
You
met
very
early
with
the
organising
committee
and
we
signaled
to
them
that
we
want
to
be
the
transporter,
a
choice
for
2017
and
we
pointed
to
the
TV
Lansdowne
model
as
the
model
to
follow
that
within
any
ticketed
venue
that
you
have
and
I
know.
There's
gonna
be
a
lot
of
events,
they'll
bat
into
the
ticket
price
and
we
will
be
there
transporting
people
for
that
and
I
know.
The
reaction
was
very
positive
to
that
and
working
hand-in-hand
with
the
organizers
to
do
that.
E
So
we
have
a
sense
of
the
scope
and
the
scale
of
the
events
with
respect
to
advertising,
branding
and
so
forth.
We
were
given
some
space
on
our
vehicles
and
so
forth
to
do
that
and
and
I
just
used
the
word
sponsorship
carefully,
because
I
know
people
think
there's
a
lot
of
sponsorship
out
there
for
events,
but,
as
you
saw
in
Canada
Day,
we
were
not
successful
in
getting
full
sponsorship
for
the
day.
So
what
we
did
is
we
took
money
out
of
our
marketing
budget
stead
of
spending
money
on
a
marketing
campaign.
E
We
said,
let's
put
that
towards
the
revenue
for
that
day,
and
we've
heard
nothing
but
positive
on
Canada,
and
now
we
provide
free
service
the
entire
day
and
we
got
lots
of
compliments
from
people,
so
we're
getting
innovated
in
that
respect,
but
2017
is
on
our
radar
screen
excited
about
it
and
we
want
to
be
everywhere.
The
other
piece
we're
doing
is.
We
have
some
very
innovative
discussions
about
how
we
can
showcase
the
Confederation
line
in
terms
of
in
terms
of
a
destination
and
some
venue
for
tourists
and
residents
of
Ottawa
just.
A
A
quick
follow
question
you
mentioned
the
the
Lansdowne
or
the
redblacks
model,
so
I
was
really
surprised
when
I
looked
at
the
special
events
that
it's
not
encompassed
in
there,
so
I'm
assuming
when
we
build
it
into
the
to
the
price
of
the
ticket
for
the
for
the
concert
or
the
game.
We
don't
call
that
sponsorship.
We
call
that
something
else
correct,
and
so
that's
your
that's.
A
Your
intent
go
and
that's
that's
your
preferred
model
rather
than
going
out
to
to
a
local
retail
or
developer
or
something
going
forward
for
2017
it's
to
work
with
the
organizers
of
the
events
and
to
suggest
to
them
that
if
the
ticket
for
the
event
is
going
to
be
$25,
add
another
$3
or
$4
or
whatever,
to
cover
the
cost
of
transportation.
That's
the
preferred
or
that's
where
the
discussions
are
going.
That's.
E
Where
the
discussions
are
going,
we'll
certainly
entertain
sponsorship,
we've
gone
multiple
times
for
sponsorship,
of
large-scale
events
like
Canada,
Day
and
New,
Year's,
Eve
and
so
forth,
and
the
uptake
is
is
not
that
significant,
so
we'll
take
both,
but
we
we
believe,
based
on
some
of
the
plumbing
events
that
we've
heard
about
to
add
an
extra.
What
is
it
through
or
$4
to
a
ticket
price
and
you
get
transportation
there
and
back
based
on
you
saw
the
numbers
or
the
redblacks
people
certainly
enjoy
that
experience.
So
we
want
to
be
part
of
that.
Okay,.
L
Thank
You
mr.
chair
councillor,
kuch
a
has
already
covered
off
some
of
the
things
that
I
wanted
to
talk
about
with
regard
to
the
mechanical
failure
rate.
It
snapshot
in
time
is
one
thing,
but
it's
this
the
trend
that
I'm
always
looking
at
and
I've
seen
that
dramatic
decrease
from
2010
to
2014
in
the
number
of
mechanical
failures.
I
take
it
that's
a
direct
result
of
the
age
of
our
fleet,
and
this
is
really
the
return
on
our
investment
for
having
invested
in
such
a
young
young
bus
fleet.
E
Yes,
but
what
I
want
to
point
out
is
that
mr.
chair,
mr.
Greer
and
their
team
have
done
a
phenomenal
job,
getting
staff
the
mechanics,
the
attendants,
everyone
that
touches
those
vehicles
focused
on
the
importance
of
that
that
algorithm,
that
I
always
talk
about
how
everything
is
intuitive,
lined
to
get
that
service
out
on
the
street.
You
could
have
the
youngest
fleet,
but
if
they're
not
doing
the
prime
they're,
not
focusing
on
the
right
things
along
that
process.
L
Thank
you
for
that.
I
certainly
think
it's
important
to
mention
that
factor
as
well
and
noticing
that
you
know
twelve
point.
Seven
of
those
24.8
for
2014
were
ones
that
had
no
interruption
in
service,
so
I
take
it
that
those
are
those
relatively
minor
issues
of
the
type
that
you
mentioned,
of
which
the
customers
may
not
even
be
aware,
however,
that
it's
as
part
of
the
safety
culture
to
capture
every
event
that
could
be
regard
as
a
mechanical
failure
to
make
sure
that
we
respond.
J
Yes,
mr.
chair
those
types
of
situations
are
ones
in
which
we've
never
been
able
to
secure
note
there
midboss
or
resource
to
be
able
to
complete
a
trip,
or
we
have
a
team
of
mechanics
that
can
meet
a
bus
at
the
end
of
the
trip
and
make
that
quick,
minor
repair
and
get
that
bus
back
in
service.
So
it
was
correct.
Okay,.
L
I'm
glad
to
see
that
that
trend
certainly
and
the
commitment
to
it
and
then
the
other
thing
very
briefly,
is
on
the
fare
enforcement.
I
know
that
the
numbers
are
somewhat
elusive
out
there
and
that
four
point
one
seems
very
high
I'm,
also
aware
of
some
studies
that
suggest
that
it
were
close
to
four
point
one
and
only
four
point,
one
that
we're
doing
very
well
certainly
compared
to
some
of
our
apt
appears,
particularly
in
the
u.s.
L
L
L
And
then,
with
regard
to
the
two
point
and
little
issue
of
warnings,
it
was
mentioned
that
we
do
take
down
the
names
of
people
that
we
give
warnings
to
I
see.
There
are
two
categories
of
warnings
they
can
be
given
a
written
warning,
while
nearly
a
verbal
warning
are
we
capturing
the
names
of
people
that
we
provide
even
verbal
warnings
to,
or
is
it
only
in
the
event
that
someone's
given
a
written
warning
that
we
would
know
if
we
encounter
that
individual
again.
J
L
And
I
take
it,
they
have
a
regular
process
for
doing
that.
That
is
correct.
Okay,
finally,
I've
got
no
difficulty
with
the
2.2%
noted
as
being
given
verbal
warnings,
given
that
the
direction
from
this
Commission
at
the
time
that
we
moved
into
full-scale
implementation
of
the
presto
card
was
to
go
easy
on
people
at
first
and
was
to
allow
a
transition
time
to
for
people
to
become
fully
familiar
with
all
the
aspects
of
the
presto
card.
E
Yes,
it
may
drop
the
other
thing.
That's
going
to
cause
the
drop.
Is
your
new
fear
management
system
that
you
approved
for
the
Trillium
minor
Confederation
I,
wouldn't
go
to
a
gated
system,
so
it'll
be
very
difficult
to
ferry
vade
with
those
rooms
and
down
the
road.
They
look
at
we're
boarding,
elimination,
but
that's
when
we
get
into
stage
two
and
so
forth.
So,
yes,
we'll,
probably
see
some
of
those
numbers
come
down.
Okay,.
B
Thank
You
mr.
chair
I,
guess
it's
the
second
time
now
on
our
second
Commission
meeting,
where
we've
heard
that
will
see
transporter
staff
are
working
on
a
new
performance
management
framework
and
that's
that's
encouraging
I
guess
I'd
like
to
know
a
little
bit
more
about
about
that.
What
process?
First
of
all,
is
this
sanctioned
by
the
Commission?
B
What
what
process
does
OC
Transpo
intend
to
follow?
Will
there
be
consultation?
Well,
do
we
have
an
idea
of
what
the
schedule
might
look
like
establishing
what
what
needs
to
be
measured
is
as
important
as
establishing
what
the
standard
should
be
and
I
know
that
we
don't
have
a
standard
here.
We
just
have
measurements
so
I
think
this
is.
B
E
Certainly
the
the
plan
in
terms
of
timeline,
its
q3
q4
of
this
year.
We
want
to
work
where
they
remember
the
Commission.
So
mr.
scrimshaw
is
together
a
draft
based
on
the
industry,
and
then
he
will
be
sitting
down
with
each
of
you
to
to
get
your
thoughts
on
that.
The
discussion
we
want
to
have
both
101
and
a
commission
is
the
outward
facing.
You
know.
E
We
want
to
move
to
more
regular
reporting
to
the
public,
so
we
can
think
of
the
top
10
top
12
that
that
you
know
such
as
the
speaker
or
other
people
have
in
terms
of
views
and
those
we
can
pick.
But
the
discussion
we
want
to
have
with
this
commission
is:
when
you
talk
about
performance
measurement
and
reporting,
you
want
to
have
data
that
helps
you
push
and
pull
levers.
That's
the
discussion
won't
happen.
These
are
all
you
know.
This
is
great
stuff
here
that
we're
talking
about
here
today.
E
But
how
are
we
driving
organization,
how
we
change
in
the
culture,
how
we?
What
are
we
chasing
in
terms
of
bottom
line?
What's
the
direct
correlation
to
these
numbers
to
things
that
you
as
the
Commission
want
to
have
in
terms
of
discussion
with
staff,
how
does
it
tie
up
tie
into
the
corporate
priorities
plan
and
so
forth
that
clear
line-of-sight?
So
mr.
scrimshaw's
got
a
bit
of
a
straw,
dog
mapped
out
he'll
bring
what
we've
seen
from
the
industry.
E
We
want
to
hear
from
you
as
members
of
the
Commission
and
then
have
a
good
discussion
when
we
table
that
report.
We
will
not
be
coming
to
you
with
this
here.
It
is
and
take
it
it's
it's.
We
want
it
to
be
a
discussion
in
terms
of
what
you
see
so
there's
no
surprises
when
it
comes
to
Commission.
In
terms
of,
does
it
have
that
clear,
line-of-sight
and
reporting
I'm
a
big
fan,
and
hopefully
everybody
agrees.
We
should
be
doing
reporting
monthly
on
our
website.
That's
what
places
like
TTC
has
done.
Are
there
measures
perfect?
E
No,
but
they're
there
and
and
the
public
can
see
them
and
you're
being
open
and
transparent
in
terms
of
areas
that
you're
performing
well
in
areas
that
you
want
to
improve
on,
but
from
a
governor's
perspective.
Hopefully,
you
will
want
to
have
clear
line
of
sight
of
a
number
of
measures
that
help
you
shape.
Dialogue
with
with
with
staff
and
I
will
finish
with
this.
Let's
not
have
a
hundred
measures,
that's
that's
the
classic
mistake.
Everybody
wants
to
measure
everything
and
then
you
end
up
not
focusing
on
anything
you're.
Just
data,
rich
information,
poor.
A
You
yeah
I'll,
keep
this
very
quick
just
on
the
affair.
Enforcement
will
keep
going
back
to
this
I
guess
a
question
about
the
the
Provincial
Offences.
Do
we
do
is
OC
Transpo
receive
the
revenue
from
the
that?
Does
the
City
of
Ottawa
receive
the
revenue
from
that
and
do
we
have
control
over
the
amount
of
those.
J
F
D
Can
you
know
much
mr.
Milner
I
have
no
other
speakers
last
chance
for
everyone.
Seeing
no
sting.
No
speakers
is
the
performance
report
received
receive.
Thank
you
very
much.
The
next
item
is
transit
services.
Para
transfer,
OCC
service
standards
review.
We
do
have
one
delegation
from
the
public.
I'm
is
Judy
Bernstein
or
Bernstein.
Judy.
Are
you
here?
D
B
B
D
M
Sir,
the
sharing,
if
you
know
I,
place
items
on
paratransit
or
many
many
times
and
and
the
auto
life
skills
people
actually
are
in
my
area
as
well,
and
I
went
at
with
them
and
I
didn't
wear
all
of
some
many
of
the
needs
of
it.
So
I
was
rather
surprised
of
the
people
who
are
being
appointed
to
this
committee,
I,
don't
remember,
being
asked
and
if
I
missed
it,
because
I
would
have
liked
to
have
been
on
that
committee.
M
I
have
a
lot
of
people
talk
to
me
all
the
time
about
para
Transpo
and
one
of
the
things
about
the
aging
population
and
I'm,
the
oldest
one
here
the
and
they
need
it
sooner
than
anybody
else
on
the
on
this
particular
Commission.
So
I
just
wondering
why
or
whether
we
can
add
another
person
me
that
would
be
very
interested.
M
D
That
was
my
decision.
Counselor
I
there's
some
other
such
working
groups
that
we
anticipate
coming
forward
later
in
the
end,
I
thought
you
might
be
more
interested
in
one
of
those
and
wanted
to
ensure
the
workload,
but
if
the
Commission
is
agreeable,
we
can
add
councillor
Wilkinson
to
the
recommendation
for
this
working
group.
This
is.
M
Saying
is
an
issue
that
I
want
to
say
I'm
glad
to
see
this
here
and
that
this
review
is
going
to
take
place
because
of
the
doing
it
before
get
into
a
crisis
in
operation
of
the
system
was
very
helpful,
because
certainly
we
can
all
see
the
aging
population
and
the
need
fact
that
the
numbers
we
just
saw
in
the
last
report
shows
the
increases
that
are
happening
regularly
in
Para
transport
users,
and
we
know
it's
an
expensive
service.
We
have
to
be
able
to
do
it
right.
Excellent.
D
D
M
Thank
mr.
chair,
this
has
to
do
with
the
transfer
way
from
Bay
Shore
to
moody,
Drive
I,
don't
know
if
you
realize
this
morning
there
was
an
accident
of
417
and
people
took
up
to
an
extra
hour
to
come
in
because
the
buses
were
stopped
dead
and
that's
because
we
have
no
true.
This
is
the
transit
way
traffic
I'm
talking
about
not
that
runs
on
regular
streets.
They
have
to
use
they
hire
and
having
the
peace
from
Bob
a
show
to
Moody
done
would
make
that's
the
biggest
difference
that
would
improve
things.
M
M
So
what
I
want
the
question
is
that
because
of
that,
I'd
like
to
know
and
the
funding
for
doing
this
by
the
way
was
approved
several
years
ago,
so
this
is
not
some
we're
asking
for
funding
it's
in
the
process
now,
but
I
haven't
seen
any
action
yet
and
I'd
like
to
know
what
the
commencement
is.
The
timeline
for
having
it
built
and
what
can
be
done
to
expedite
its
completion
because
I
like
what's
going
on
in
the
rest
of
the
system,
I
think
that
that's
going
to
be
even
more
so
can.
M
D
M
D
A
What
impact
on
ridership
revenue
and
overall
operations
were
decreasing,
the
ratio
of
cash
prize
to
Monthly,
Pass
house
and
second,
are
there
any
technological
limitations
that
would
limit
OC
Transpo
from
offering
a
quote
roll
back
credit
to
unused
Monthly
Pass
users
for
presto
cards,
whether
you
were
the
user
who
may
have
received
a
financial
incentive
by
using
a
purse,
cash
fare
over
a
monthly
pass.
Further.
With
this,
it
was
such
an
incentive.
A
time-limit
incentive
have
an
impact
on
operational
capacity
of
OC
Transpo,
as
ability
to
provide
on
on
time,
save
and
consistent
service.