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From YouTube: Transit Commission – March 17, 2021
Description
Transit Commission– March 17, 2021 – video stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
Okay,
good
morning,
everybody
and
welcome
to
the
march
17th
2021
meeting
of
the
transit
commission,
the
tomorrow
march.
18Th,
is
the
transit
operator
and
worker
appreciation
day
an
annual
day
where
we
celebrate
public
transit
employees
and
thank
them
for
the
incredible
work
that
they
do.
As
we
all
know,
covert
19
has
impacted
everyone's
life
in
some
way
it
has
been
a
year
since
the
first
state
of
emergency
was
declared
in
ontario.
A
Oc,
transpo,
repair,
transpo
and
no
train
operators
are
skilled
professionals
who
operate
transit
vehicles
in
ottawa's,
challenging
weather
conditions,
whether
it's
driving
conventional
buses,
pair
of
transport,
minibuses
or
trains.
These
devoted
operators
come
to
work
every
day,
ready
to
serve
our
customers.
A
There's
also
a
large
group
of
oc
transport
employees
working
extremely
hard
behind
the
scenes
to
deliver
essential
transit
services
all
across
our
great
city,
whether
it's
mechanics
garage
attendants,
trainers,
transit
planners,
dispatchers,
customer
service
agents,
special
constables,
support
staff
and
the
list
goes
on.
It
takes
an
integrated
team
of
people
to
run
a
complex
transit
system
like
oc
transport.
A
Together
they
keep
our
city
moving
rain,
shine
or
snow
day
and
night
to
all
oc
transpo
employees.
I
want
to
say
thank
you
for
this
important
work
that
you
do
every
day.
Your
professionalism
and
dedication
are
what
keeps
oc
transport
running
so
well,
and
ottawa
could
not
function
without
you
this
year,
more
than
ever,
let's
show
our
appreciation
for.
Oh,
let's
sorry,
let's
show
oc
transport
employees
how
much
we
appreciate
them.
A
Here's
what
we
can
do
tomorrow
march
18th
show
your
gratitude
on
social
media
by
sharing
a
special
thank
you
post
and
using
the
hashtag
thanks
transit
and
that's
a
capital
s
on
thanks,
transit
operators
and
workers
deserve
our
appreciation
today
and
every
day.
Thank
you,
okay.
Turning
back
to
the
agenda
for
today,
I've
received
regrets
from
commissioner
williams,
who
will
be
unable
to
attend
today.
B
A
A
The
second
item
is
the
light
rail
regulatory
monitor
and
compliance
officer.
Annual
report.
I
see
mr
broad
as
with
us
today,
we'll
hold
that
item.
He
has
a
presentation
and
he
will
be
answering
any
questions
on
his
report
and,
let's
see
number
three:
is
the
transit
services,
2021
business
plan
and
reporting?
A
There's
no
presentation,
but
we
have
a
speaker
for
that.
So
we're
going
to
hold
that
one
as
well
and
number
four
is
advertising
on
the
old
train
line,
1.,
there's
no
presentation
or
delegations
for
this,
so
we,
but
we
do
have,
will
mcdonald
the
chief
procurement
officers
in
attendance
to
answer
any
questions.
Does
the
does
anybody
want
to
hold
that
item
or
can
we
carry
it.
A
F
Yes,
chair
and
I'm
going
to
turn
it
over
to
mr
charter,
mr
scrimger,
for
the
update
just
a
few
words
before
we
kick
it
off.
I
do
want
to
say
thank
you
to
the
thousands
of
men
and
women
that
show
up
every
single
day
to
keep
our
city
moving.
They've
done
a
phenomenal
job
and
with
kobit
being
very
difficult
a
year
for
everybody,
it's
it's
even
more
important
to
show
our
appreciation
of
them
today
and
every
day.
F
So
thank
you,
chair
for
your
kind
words
and
members
of
commission
just
a
couple
of
other
housekeeping
items.
I
know
there's
a
lot
going
on
as
you're
seeing
in
our
business
plans
and
so
for
our
heavy
agendas.
Just
a
couple
of
touch
points
I
want
to
acknowledge
we
we
have
had
our
first
fair
working
group
meeting
so
that
one
is
off
and
running.
F
It's
pera
as
a
very,
very
important
priority
for
us
and
then
lastly,
I
know
councilor
gower
was
asking
about
the
follow-up
on
numerous
commissioners
wanted
additional
safety
measures
we
have
met
with
with
those
that
wanted
to
talk
to
us
and
we're
going
to
memo
transit
commission
back.
So
there's
good
progress
on
that
counselor
gowers
and
thank
you
to
all
the
members
that
have
given
pat
the
input
so
we're
going
to
get
back
to
you
in
short
order
on
that
with
some
additional
measures,
as
requested.
H
Great
thank
you
very
much
start
with
just
a
quick
overview
of
the
presentation
providing
an
update
on
performance
line.
One
update
on
the
rectification
plan,
including
the
system
performance
during
weather
events,
brief
update
on
the
rail
reliability.
Some
additional
continued
monitoring
train
wheels.
We
are
running
the
11
train
service
plan
that
we
pro
we
we
communicated
the
last
transit
commission
and
then
at
that
point
I'll
turn
it
over
to
my
colleague,
pat
scrimgeour,
who
will
talk
about
the
transit
recovery,
update
and
cover
tonight?
H
Next
slide,
please
recall
that
this
slide
shows
the
shows
the
overall
trend
and
it
plots
the
the
day-to-day
service
delivery.
Again,
we
are
still
considering
we're
continuing
to
see
in
the
ongoing
improvements
and
reliability,
both
on
a
monthly
basis
and
a
in
a
daily
basis.
We
are
seeing
less
variability
from
day
to
day
we're
not
seeing
the
major
dips
that
we
saw
if
you
look
at
you
know,
january
february,
march
of
the
previous
year
or
even
july
august
of
the
summer.
So
those
those
major
issues
are
not
reoccurring.
H
We're
seeing
good
reliability,
both
on
a
monthly
basis
and
a
day-to-day
basis.
I
think
that's
it
for
this,
so
I'll
go
to
the
next
one.
My
last
point
there
is,
you
know
if
you
recall
that
this
slide
once
again
pulls
together
the
two
slides
together
and
we
want
to
see
the
you
know.
We
want
to
see
it
to
be
a
green,
green
bar.
H
We
want
to
see
it
to
be
above
that
that
97
threshold,
which
is
the
dotted
line
across
the
top
so
again,
once
again
we're
seeing
good
reliability
less
variability
day
to
day
there.
There
has
been
a
little
bit
more
variability
over
the
last
couple
months,
but
that's
consistent
with
the
winter
operations.
It
is
the
most
challenging
month,
you're.
H
Faced
with
a
challenging
month
and
you're,
faced
with
different
types
of
weather
events,
so
a
little
bit
of
variability
there,
but
still
very,
very
high-
and
you
know
we're
ending
up
on
the
monthly
basis
we're
at
98
and
the
majority
of
the
days
were
we're
97,
98
and
above
so
good
performance
in
that
regard
very
quickly.
With
regards
to
the
rectification
plan
communicated
the
last
transit
commission
that
those
first
five
items
are
are
considered:
complete
switch
heaters,
overhead,
catenary
system,
traction
power,
passenger
doors
and
hvac.
H
The
two
outstanding
items
remain
the
vehicle
auxiliary
power
and,
as
well
as
the
fine
tuning
of
the
vehicle
braking
systems
with
the
11
train
operation
that
we're
doing
right
now.
We're
able
to
do
some
additional
software
testing
and
validation.
That's
going
on!
So
that's
that's!
The
majority
of
the
work
that's
remaining
with
those
two
items
is:
is
software
and-
and
you
know,
with
the
within
any
time
you're
dealing
with
software.
There
has
to
be
a
lot
of
testing
and
validation
before
you
put
it
into
service,
so
we're
going
through
those
processes
right.
H
Please
system
performance
during
weather
events,
so
these
are
all
the
weather
events
in
which
we
we
saw
accumulation
of
three
centimeters
or
more.
You
know,
and
if
you
recall,
the
the
the
switch
heaters
were
were
improved,
enhanced
about
and
completed
on
december
6th,
so
we
saw
a
good,
solid
performance
throughout
the
entire
winter.
You
can
see
here.
H
Please,
last
transit
commission.
We
added
some
information
with
regards
to
some
additional
monitoring
so
track
work.
We
know
that
there
there
is
track
work,
that's
coming
in
in
the
spring
months.
You
know
and
we're
looking
forward
to
that,
because
that's
going
to
start
to
see
it's
going
to
start
to
enhance
the
ride
quality
for
our
customers.
You
know
we'll
deal
with
some
of
the
noise
and
vibration
issues
that
our
customers
are
currently
experiencing
when
they're
on
the
train.
H
So
looking
forward
to
that,
obviously
the
work
can't
be
done
during
the
winter
months,
but
we
are
trying
to
advance
some
work
now
that
will
get
us
in
a
good
position
for
when,
when
the
spring
is
here
that
we
can
get
hit
that
work
and
get
it
get
it
done
as
quickly
as
possible.
The
other
piece
that
we
mentioned
last
transit
commission
was
trained
couplers.
H
It
was
identified
as
a
potential
cause
of
some
of
the
in-service
failures,
so
they've
identified
some
software
that
can
be
adjusted
as
well
as
some
mechanical
modifications,
mostly
just
it's
wiring,
and
making
sure
that
the
wires
don't
rub
or
chafe
or
anything
like
that,
so
that
work
is
is
being
being
completed
over
the
next
two
months.
While
we're
in
that
11
train
operation.
H
And
then,
lastly,
on
train
wheels
that
that
work
is
still
continuing,
we're
going
to
be
able
to
leverage
the
this
11.
Once
again,
the
11
train
schedule
to
accelerate
their
wheel
replacement
schedule
with
that
said,
though,
that
the
daily
inspections
will
continue
on
on
the
fleet
until
all
the
wheels
are
replaced
and
or
the
set
screws
adjusted.
H
We
continue
to
work
with
the
tsb
and
the
rmco
keep
everyone
engaged
and
informed
as
the
current
status,
and
you
know
with
with
once
again
with
that
11
train
schedule
that
we're
we're
operating
right
now.
Rtg
does
have
that.
Second,
second
set
of
equipment
here
on
site
and
they're
working
through
to
get
that
up
and
going
it
is
if
they
are
running
it
right
now.
H
They
just
need
to
get
to
a
point
where
you
know,
as
you
do,
a
few
trains
you
start
to
get
quicker
and
quicker
as
the
knowledge
and
experience
is
there,
so
we're
going
through
that
process
right
now
with
that
said,
I'll
turn
it
over
to
my
colleague,
pat
scrimgeour,
who
provided
an
update
on
transit
recovery.
Thank
you.
J
J
So
to
this
point
there
have
been
71
of
our
colleagues
at
oc
transpo
who
have
tested
positive
for
kovind
19.
68
of
those
have
recovered
they're
back
to
work,
and
there
are
three
who
continue
to
recover
and,
of
course
we
wish
the
best
to
them,
and
so
with
that
I'll
turn.
It
back
to
you,
mr
chair,
for
any
questions.
A
K
H
F
F
They
have
to
do
some
adjustment
to
the
software
and
that's
the
process
that
they're
in
right
now.
We've
asked
for
a
schedule
on
on
the
software
adjustments
which
looks
at
everything
from
break
rates,
and
things
like
that.
But
just
to
be
clear,
I
don't
want
any
surprises
down
the
road
we're
going
to
be
working
on
brakes
for
30
years,
no
different
than
any
other
car,
your
car,
a
truck
any
other
vehicle
bus
fleets
and
so
forth.
F
F
What
we're
looking
for
is
anything
that's
a
major
issue
that
needs
addressing
that,
isn't
that's
doing
major
disruption
to
services
and,
right
now
the
brakes
are
working.
Fine.
They
require
a
software
upgrade
and
a
reminder.
Those
vehicles
are
all
software
controlled,
so
I
just
wanted
to
clarify
that.
Thank
you.
Thank.
K
You
john
thank
you
for
that
clarification.
However,
I
would
note
that
you
know
if
my
new
car,
that
was
only
a
year
or
two
old
started
having
brake
problems
or
you
know
having
to
have
work
done
on
the
brakes.
I
might
want
to
return
it,
but
my
my
second
question
still
stands:
when
did
we
start
the
work
on
the
vehicle
breaking
systems?
The
fine
tuning.
H
K
Second
question:
with
respect
to
the
to
the
presentation
the
wheels
just
to
get
a
little
bit
of
clarification,
the
last
transit
commission,
I
specifically
asked
if
the
wheels
were
being
replaced
or
if
the
jack
screws,
which
are
not
actually
supposed
to
be
in
there
according
to
the
tsb,
were
just
being
adjusted.
Now
I
noticed
in
your
presentation.
It
specifically
said
that
the
wheels
were
being
replaced
and
or
set
screw,
is
adjusted
for
clarification.
H
Mr
chair,
I
believe
we
previously
communicated
at
transit
commission
meetings
that
we'll
be
replacing
the
wheels
that
have.
You
know.
I
use
the
term
that
have
exhibited
undue
stress
as
a
result
of
the
jacking
screw
wheels
that
have
not
had
that
stress.
That's
been
validated
through
engineering
processes.
H
K
So
I
guess
my
question
is:
why
are
we
leaving
the
jacking
screw
in
the
wheel
when
the
tsb
has
clearly
outlined
in
their
letter
that
that
jacking
screw
was
never
meant
to
be
installed
in
the
wheel
upon
shipping
that
it
was
supposed
to
be
plastic
or
silicone
plugs
and
that
the
jacking
screw
was
only
meant
to
be
inserted
or
used
when
the
wheel
was
being
removed?
Why
are
we
leaving
those
jacking
screws
in
when
they
clearly
have
a
potential
for
causing
issues
and
aren't
meant
to
be
there
in
the
first
place,.
F
Chair,
sorry,
we're
not
going
to
comment
on
tsb's
positions
that
is
up
to
the
tsb
and
we're
under
that.
Their
investigation
needs
to
be
totally
independent
and
I'm
not
going
to
comment
on
the
tsb
comments.
They
are
active
participants
on
every
step
of
the
way,
along
with
our
chief
safety
officer,
metal
experts,
wheel
experts
and
mr
barrata
who's
here
today.
So
we
are
doing
what
the
group
is
all
signed
off
on.
F
K
Thank
you,
mr
macony.
I
wasn't
actually
asking
for
comment
on
the
tsb
report,
but
here's
something
I
will
note
you've
said
previously,
that
the
tsb
is
not
an
approving
body
that
they
provide
a
report,
but
they
don't
approve
any
of
your
actions.
So
I
understand
that
tsb
is
part
of
your,
your
working
group
or
whatever
you
want
to
call
it
that
rtg
is
part
of
and
what
not.
F
F
If
there
was
a
safety
concern
with
any
of
the
action
that
would
be
taken,
I
can
assure
you
that
the
professionals
sitting
in
the
room
that
including
all
of
our
staff,
the
independent
safety
expert,
the
chief
safety
officer,
mr
burrata,
the
tsb
transport
canada,
would
state
their
objection
to
anything
that
we're
doing
in
that
regard.
So
again,
mr
charter
is
absolutely
right.
We've
said
in
the
past
the
wheel
is
inspected.
F
K
F
Respectfully,
commissioner,
you
cannot
make
that
that
that
assumption
that
it's
going
to
cause
a
failure
or
an
issue.
Actually
that's
not
what
is
being
said.
It's
the
opposite.
It
is
the
vehicle
and
the
wheel
is
safe
to
go
back
into
service
in
accordance
with
the
processes
that
the
safety
experts
are
putting
forward.
So
we're
doing
everything
that
everybody
in
that
room
concurs
with.
K
H
Yes,
mr
chair
on
on
sunday,
we
did
experience
a
few
power
fluctuations
that
impacted
a
few
of
the
the
trap.
The
power
substations
in
the
in
the
west
end.
We
had
staff
out
there
that
were
working
on
it
at
the
time,
and
you
know
it
takes
just
sort
of
like
a
house
when,
when
you
experience
a
power
fluctuation,
you
have
a
you,
have
a
breaker
that
trips
and
you
have
to
physically
go
and
reset
that
breaker.
That's
what
happened.
H
The
investigation
is
going
on
in
root
cause
as
to
why
that
occurred.
But
essentially
what
happened
is
we?
You
know
the
power
substations
experienced
some
power
fluctuations
and
and
that
caused
them
to
trip,
and
it
was
a
bit
of
a
cascading
effect
and
that
it
affected
one
and
then
it
affected.
You
know
another
one,
and
then
it
affect
another
one.
They
had
to
go
back
and
forth
between
the
substations
and
it
was
right
around
when
we
were
experiencing
some
really
really
high
winds.
H
Don't
know
if
that's
related,
but
that
investigation
is
ongoing
right
now.
So
during
that
period
of
time
for
a
short
period
of
time,
we
had
to
implement
r1.
But
for
the
most
part
for
the
most
for
most
of
the
day,
and
mostly
during
that
event,
customers
would
have
experienced.
You
know
a
few
minutes
longer
travel
time,
but
there
was
a
period
of
time.
H
I
think
it
was
about
30
45
minutes
around
there
in
which
we
did
have
to
activate
r1,
and
that
was
largely
because
you
know
they
were
out
working
on
those
substations.
And
you
know
we
didn't
want
to.
You
know
start
service
up
again
and
then
you
know
only
have
another
power
power
glitch
and
you
know,
have
to
have
have
passengers
again
on
trains.
So
we're
proactive
in
that
regard
and
getting
r1
going
and
then,
when
things
were
stabilized
service
returned
to
normal
very
quickly.
K
Thank
you
for
that
additional
information.
I
appreciate
it.
My
final
question
has
to
do
with
our
fair
payment
machines.
We
seem
to
be
having
some
ongoing
issues
specifically
the
longest
one
that
I
could
find
record
of
was
on
february
26th,
where
debit
and
credit
was
not
available
as
a
payment
method
from
9
50
a.m,
until
7
15
pm.
F
Chair,
I'm
going
to
ask
mr
scrimgeon
to
comment
on
that,
but
just
a
comment
to
all
members
of
commission.
We
have
a
very
special
contract
with
our
supplier
scheidenbachman.
I
can
guarantee
you
two
things.
We
do
not
lose
any
revenue
when
there
is
an
issue
with
the
fare
gates,
we
get
there's
a
process
for
recovering
any
fair
loss.
Secondly,
if
customers
cannot
get
a
ticket,
we
let
them
in.
We
have
cameras
there.
We
can
scan
them
through
and
we
have
attendants
that
get
out
there
for
that.
F
J
Yes,
thanks
john.
Yes,
we
had
two
occasions
when
the
connection
with
menaris
for
validate
from
the
ticket
machines,
the
connection
to
menaris,
who
validates
credit
and
debit
cards
was
was
not
flowing
properly,
was
interrupted
in
the
service
wasn't
available
for
customers.
During
that
time,
as
john
mentioned,
cash
payments
continued
to
be
possible.
Press
to
card
payments
continued
to
be
possible,
all
payments
on
the
buses
and
all
payments
on
the
fare
gates
continued
to
work.
J
Also,
as
john
mentioned,
our
contract
with
and
bachmann
includes
a
guarantee
of
100
uptime
and
therefore
any
revenue
that
we
calculate
we
would
have
lost
as
a
result
is
replaced
under
under
the
terms
of
the
contract.
But
treyton
bachmann
has
escalated
this
to
the
very
most
senior
levels
in
their
service
organization.
J
They
are
they're
chasing
it
down
for
both
here
in
ottawa,
with
their
connections
with
the
payment
systems
here
in
canada
and
they're
looking
at
their
their
core
software
back
in
germany,
where
their
head
office
is
and
slovakia
where
their
primary
software
development
is
done.
They've
got
a
full
full
court
press
on
this
and
they
will
be
reporting
back
to
us
on
what
they
found.
What
they
find
to
cause
these
problems,
how
they
responded
to
these
problems
and
how
they're
going
to
improve
both
the
software
and
their
response
protocols.
C
Thank
brockington,
chair
and
good
morning
to
you
and
colleagues.
Thank
you
staff
for
the
presentation,
mr
charter
and
scrimger
just
a
few
questions,
mr
charter,
a
question
I'll
ask
again
from
last
month,
and
that
is
first
of
all,
the
performance
numbers
of
the
confed
liner
are
still
very
good.
98
percent.
H
H
You
know
at
vehicle
launch
when
vehicles
are
going
out
for
the
first
of
the
day,
but
you
know
launch
is
at
five
o'clock
in
the
morning
and
if
there's
any
issues,
we
generally
are
able
to
rectify
them
or
get
that
train
off
the
line
prior
to
it,
impacting
customers,
but
there's
there's
no
real
trend
in
terms
of
day
of
the
week
or
time
of
day,
but
we
are
seeing
a
lot
of
positive
trends
and
things
like
you
know.
The
number
of
you
know
disruptions
that
are
occurring.
H
The
frequency
of
them
is
becoming
less
and
less,
and
then
the
impact
of
them
as
well
is
becoming
less
and
less
and
doors
is
the
prime
example
of
that
we've
seen
a
huge
increase
in
reliability
of
doors
and
then,
even
if
there,
when
there
is
a
minor
door
issue,
it
is
it's
a
minor
issue.
It's
not
a
major
issue,
so
real
positive
performance
in
that
regard.
C
C
H
C
H
No,
we
we
have
not
had
any
service
affecting
issues,
I
mean
I'll
track,
I'll
track
all
vehicles.
You
know
you're
sort
of
to
john's
mr
mccoy's
point
earlier.
With
regards
to
the
the
trains
themselves,
I
mean
we
are
working
on.
There's
ongoing
maintenance,
there's
ongoing
things
that
we
need
to
work
through,
but
no
there's
been
no
surface
affecting
issues
with
switch
heaters
or
switches.
H
C
Thank
you.
My
last
question
is
regarding
a
matter
that
made
the
news
at
least
I
believe
in
december,
and
I
apologize
for
not
asking
the
question
since
then,
but
it
was
water
in
redo
station
and
it
seemed
like
there
was
more
water
than
normal
in
the
station
at
that
time.
Can
you
just
comment
further
on
what
the
issue
was
then,
whether
it
continues
to
be
an
issue
and
how
we're
monitoring.
H
Yeah,
if
my
memory
serves
me
correctly,
that
was
an
occurrence
in
which
there
was
a
pipe
that
had
burst
and
it
was
a
pipe
that
you
know
feeds
the
staff
washrooms
at
the
station
so
that
pipe
burst
it
was
leaking
into
the
tunnel.
Rtg
came
closed
off
the
water
supply
and
and
fixed
the
pipe
within
it
within
within
a
couple
within
a
day
or
within
it
within
a
couple
hours.
B
Thank
you,
mr
chair
eric.
Could
I
ask
you
to
put
up
slide
five
from
the
presentation?
Please.
Thank
you,
mr
charter.
Thank
you
for
the
presentation.
It's
good
to
see
that
things
are
in
the
green
for
many
months.
Now.
It's
really
great.
I
have
I
have
one
question
and
that
is
with
respect
to
the
outliers
on
this
graph,
the
little
gray
blue,
grey
dots.
B
H
Thank
you
for
that
good
question.
With
regards
to
the
outliers,
you
know,
there's
there
are
things
that
we
can
learn
from
them
in
terms
of
our
operational
response
or
or
what
the
actual
issue
was
is
or
with
regards
to
the
vehicle
to
track
the
train.
You
know,
so
our
focus
is
when
we
have.
Those
events
is,
is
to
reduce
the
impact
to
our
customers,
and
you
know
maintain
service
as
best
we
can.
H
You
know,
and
what
we've
seen
in
the
past
several
months
is
when
we
have
these
occurrences
generally,
what
customers
are
experiencing
is,
you
know,
longer
travel
times
or
longer,
wait
times
of
a
few
minutes,
we're
seeing
very,
very
few
occurrences
where
we'd
have
to
implement
r1.
Unfortunately,
we
did
last
weekend,
but
you
look
at
the
number
of
occurrences
of
r1.
You
don't
see
them
very
often.
What
we're
doing
more
often,
if
we
need
to
do
something
is,
is,
is
single
track
around.
H
You
know
the
vehicle
that
tends
to
be
one
of
our
our
more
common
occurrences
is
vehicle-related
issues,
but
so
it's
not
that
we
have
to
accept
them,
but
there
will
be
delays
on
the
line
there.
There
will
be
disruptions,
I
mean
if
you
look
at
other
transit
properties.
Like
you
know,
toronto
or
montreal
they're
much
bigger
systems,
I
know,
but
they
do
on
average.
H
You
know
several
short
temporary
disruptions
on
a
daily
basis,
so
we
will
have
disruptions
and
you
know
it
will
occur,
but
those
impactful
ones
that
where
you
see
that
really
drop
in
in
performance
for
that
day,
you
know
that's
what
we're
working
on
reducing
even
more,
but
there
will
be
daily.
There
will
be
disruptions
and
you
know
it's
how
we
react
and
respond
and
rectify
them.
A
A
I
Mr
chair,
I
have
about
12
slides
that
have
been
prepared
to
take
us
through
the
annual
compliance
report,
findings
which
should
take
about
15
minutes
and
once
we've
reviewed
these
slides
I'll,
be
happy
to
answer
any
questions
and
at
that
time
we'll
have
also
the
annual
compliance
report
available
for
viewing.
If
need
be.
I
I
All
right,
so
this
slide
identifies
the
material
that
we
will
cover,
starting
with
the
rmco
mandate
and
monitoring
context.
This
will
be
followed
by
review
of
the
monitoring
approach.
We're
then
going
to
review
the
areas
monitored
in
2020,
as
well
as
an
overview
of
the
findings,
and
we
will
then
conclude
with
the
remedial
actions
as
well
as
provide
a
summary
of
what
is
planned
for
the
next
quarter,
we'll
turn
to
slide
three,
which
outlines
the
rmco
scope
and
mandate.
I
I
I
I
So
2020
was
a
busy
year
for
monitoring
which
encompassed
track
light
rail
vehicles,
as
well
as
the
catenary,
and
to
bring
context
on
the
areas
monitored.
These
are
made
up
of
thousands
of
components
which
are
inspected
and
maintained
by
many
types
of
employees
each
performing
numerous
activities
daily.
I
The
other
point
to
consider
is
that
the
period
of
time
monitored
covered
the
first
year,
revenue
service,
which
included
the
first
operational
winter.
So
the
big
picture
is
that
the
monitoring
was
very
broad
and
reviewed
the
early
stages
of
an
operation
that
brings
together
high-end
technologies,
equipment
processes
as
well
as
people.
I
I
would
also
add,
as
a
general
observation,
to
bring
perspective
based
on
my
experience,
as
vice
president
of
safety
and
sustainability,
for
the
largest
railway
in
canada,
that
the
city
of
ottawa
has
invested
in
advanced
technologies
and
infrastructure
which
mitigate
risks
faced
by
other
commuter
operations
and
the
types
of
risks
that
would
keep
me
up
at
night
in
my
previous
position
are
largely
mitigated
at
the
confederation
line.
I'll
just
give
three
examples.
I
Second,
the
track
is
dedicated,
whereas
many
commuter
lines
share
trackage
and
have
to
consider
dangerous
goods
and
managing
the
movements
of
trains
with
other
types
of
equipment
and
third
in
most
railways,
train
operators
need
to
identify
and
comply
with
signals.
It's
a
lot
like
us,
individually,
driving
our
vehicles
and
looking
for
lights
and
complying
with
them.
So
that
needs
a
you
know.
I
So
alstom
not
only
inspects
and
maintains
lrvs,
but
they
have
also
been
subcontracted
by
rtm
to
inspect
and
maintain
both
the
track,
as
well
as
the
catenary
for
the
confederation
line
and
in
summary,
and
we're
going
to
get
to
the
details
in
the
next
few
slides.
But
the
findings
show
areas
of
strength
and
opportunity
that
takes
us
to
the
next
slide,
which
reviews
the
documents
and
processes
for
the
track.
I
It's
simply
to
give
the
city
the
objective
evidence
that
regulations
and
requirements
are
not
only
met
on
paper,
but
they're
also
implemented
in
the
field.
So
with
respect
to
track
inspections
and
repairs,
the
review
of
documents
showed
very
substantive
material
which
specifies
when
and
how
inspections
are
to
be
done.
I
I
I
With
respect
to
the
execution,
we
verified
nine
types
of
track
inspections
and
of
these
there
were
four
fully
compliant
three,
mostly
compliant
and
two
partially
compliant,
and
this
corresponds
to
section
five
of
the
annual
compliance
report.
With
the
tabular
overview
of
the
results,
I
will
note
that
the
data
monitored
in
reviewing
these
track
inspections
and
repairs
was
from
revenue
service
until
the
first
half
of
2020..
I
It's
also
important
to
note
that
most
of
the
issues
identified
occurred
during
the
first
winter
of
operation
and
that
more
recent
data
does
show
improvement
with
respect
to
repairs.
We
verified
over
300
repair
records
and
found
that
about
three
quarters
were
done
on
time,
whereas
the
other
quarter
were
done
later
than
what
was
required
by
their
priority.
I
We'll
turn
to
slide
number
nine,
which
will
take
us
through
the
light
rail
vehicles,
as
well
as
the
catenary.
So
the
review
of
documents
again
shows
very
substantive
material.
There's
give
you
a
sense
of
what
we're
talking
about
over
100
documents
that
have
been
developed
and
provided
by
alstom,
which
specify
when
and
how
inspections
are
to
be
done.
So
clearly,
you
know
they've
done
a
lot
of
work
to
ensure
that
there
are
clear
expectations
relative
to
what
needs
to
be
done
and
how
it's
to
be
done.
I
I
The
second
point
was
a
lack
of
extreme
weather
criteria
for
both
lrvs,
as
well
as
the
catenary,
with
respect
to
the
systems
again,
alstom
uses
a
robust
sap
based
information
system
and
no
issues
or
opportunities
were
identified.
On
that
point,
we'll
turn
to
slide
number
10,
which
reviews
the
training
as
well
as
execution
piece.
I
I
The
monitoring
process
itself
shares
the
findings
expediently
with
stakeholders,
so
oc
transport
tml
stem,
and
this
is
to
support
rapid
remedial
action.
So
you
know
the
rmco
does
not
hold
on
to
the
findings
until
the
monitoring
is
complete.
It's
shared
immediately
in
the
interest
of
generating
remedial
actions
as
quickly
as
possible.
I
So
annex
5
of
the
annual
compliance
report
has
the
full
tables
of
remedial
actions
which,
as
I
said,
continues
to
be
reviewed
and
monitored
today,
and
that
brings
us
to
the
final
slide,
which
provides
an
overview
of
what
we
have
discussed
so
overall.
As
we
said,
the
monitoring
scope
was
quite
broad.
I
It
has
identified
areas
of
strength
and
opportunity.
The
findings
are
being
addressed
through
a
formal
remedial
actions
process
and
with
respect
to
rmco
activities
over
the
next
couple
of
months.
Following
this
meeting,
the
plan
is
to
provide
the
annual
compliance
report
to
city
council
during
their
meeting
of
april
14th,
and,
finally,
the
rmco
monitoring
activities
will
continue
in
2021
and
we'll
start
monitoring
in
april,
with
a
focus
on
the
risk
areas
which
have
not
been
reviewed
today.
A
G
It's
a
big
document,
so
I've
I'm
just
looking
back
through
it
now,
and
I
see
that
so
you
indicated
that
rtm
didn't
do
the
necessary
inspections
and
didn't
file
inspection
reports
during
january
and
february
of
2020,
and
why
is
that
like
why?
Why
would
they
not
have
filed
those
those
inspection
reports.
I
I
I
I
In
fact,
even
ourselves,
when
we
drive
we
we
have
to
drive,
we
have
to
be
more
careful
in
the
winter,
we
have
to
drive
a
bit
slower,
there's
also
extra
work,
that's
generated,
you
know
around
additional
maintenance
activities,
cleaning
and
so
on.
So
you
know,
I'm
not
gonna,
give
you
a
direct
answer
as
to
why
that
was
because
I
did
not
investigate
it,
but
I
did
want
to
bring
some
context
as
to
you
know
the
factors
that
make
winter
particularly
challenging,
especially
in
the
first
winter
of
operation,.
G
Now
I
understand
that
winter
is
is
challenging,
but
they're
supposed
to
do
inspections,
they're
supposed
to
file
inspection
reports
and-
and
they
didn't
and
also
under
the
execution
of
track
inspection
reports.
It
says
also
that
austin
carried
out
only
two
extreme
weather
inspections.
When
you
know
they,
the
process
dictates
that
they're
supposed
to
carry
out
five
or
more
so
again.
Why
are
we
not
ensuring
that
these
inspections
are
happening?
As
per
the
the
agreement.
I
I
That
two
were
done
and
this
has
to
do
with
you
know
the
monitoring
of
temperature
variations
and
the
execution
that
needs
to
be
pretty
expedient
after
those
temperature
variations
are
registered.
But
that
is
just
one
piece
of
the
entire
portfolio
of
monitoring
activities
and
they
have
to
do
daily
inspections.
They
have
to
do
twice
per
week,
track
inspections,
monthly
track
inspections,
three
month,
inspections
and
so
on.
So
you
know
in
terms
of
workload,
that
particular
element
is
not
the
biggest
piece,
but
I
agree
with
you.
It
needs
to
be
done.
G
G
Where
are
we
at
this
year?
I
I
just
I
just
again.
I
think
that
people
are
losing
faith
in
rtm's
commitment
to
living
up
to
the
agreement
that
we
signed
with
them
on
maintenance
for
this
for
this
system,
so
it
is.
It
is
very
concerning
to
me
that
you
know
number
of
inspections
aren't
being
aren't
being
carried
out
that,
as
per
as
per
the
the
the
the
agreement,
so
are
they
being
carried
out
now
like
are
we
getting?
Did
we
get
the
extreme
weather
event
inspections
this
year?.
I
G
Yes,
absolutely
I
wanna,
I
think
that
I
think
that
we,
you
know
it
for
myself
moving
forward.
It
would
be
good
to
know
what
remedial
work
has
been
has
been
carried
out
so
that
we
can
be
sure
assured.
I
mean
we
did
have
a
good
winter,
and
I
I
don't
discount
that
it's
not
just
because
of
low
ridership.
I
think
that
you
know
there
has
been
you
know
some
consistent
monitoring
inspections
upgrades
to
to
the
system,
but
certainly
you
know.
I
certainly.
F
Commissioner
you're
you're
spot
on,
I
you
know,
and
and
again
I'm
not
here
to
defend
rtm.
Nor
will
I,
but
I
will
say
this:
we,
the
system
is
working.
The
process
is
working.
This
oversight
that
we
implemented.
You
know
first
again
in
north
america,
we're
the
only
self-regulated
railroad
in
north
america
of
this
construct.
F
F
You
know
I'd
be
concerned
if
he
went
in
and
did
his
work
and
didn't
find
anything,
particularly
in
a
startup,
and
so
the
your
your
question
is
is
exactly
what
we
want
to
hear
is
you
know,
there's
an
issue:
what
are
you
going
to
do
about
it
and
how
do
we
hold
them
accountable,
no
different,
whether
it's
contracted
out
or
not?
I
mean
we
see
operational
audits
in
the
city
all
the
time
I
would
have
been
very
concerned.
F
If
mr
verrada
would
have
came
to
us
and
said
you
know,
everything's
perfect,
there's
there's
no
issues,
and
this
is
about
checks
and
balances,
and
mr
burrata's
experience
is
extensive,
he's
run
really
complicated
operations,
and
so
the
fact
that
he
goes
in
and
he
goes
in
deep
and
he's
very
thorough.
He
knows
what
to
look
for
he's,
identified
some
gaps
and
there's
there's
there.
Isn't
any
safety
risks
out
there
they're
about
things
that
are
supposed
to
be
done
and
best-in-class
railroads
do
this?
F
C
A
rectification
plan
has
been
developed
and
I
want
to
know.
Ultimately,
the
responsibility
is
with
oc
transpo
to
follow
up
on
those
recommendations,
correct
that
is
correct,
okay
and
then,
mr
manconi,
how
do
you
plan
to
inform
the
transit
commission
of
the
work
that's
been
completed
as
a
result
of
this
audit.
F
C
Okay,
let
me
just
ask
mr
barada:
will
you,
as
part
of
your
2021
report
a
year
from
now
to
this
commission,
will
you
have
reviewed
the
recommendations
you
made
based
on
the
2020
audit
to
make
sure
all
that
that
was
recommended?
That's
been
done,
this
was
recommended,
that's
been
done.
Do
you
do
that
type
of
follow
up.
I
I
This
is
an
ongoing
process,
but
it's
structured
so
that
at
least
quarterly
we
have
a
review
with
all
the
stakeholders
to
find
out
where
we
are.
We
also
do
some
monitoring
and,
as
part
of
the
risk-based
monitoring
approach
that
I
referred
to
earlier,
we
will
revisit
some
of
these
areas
as
we
move
forward.
C
We've
undertaken
to
address
the
recommendations
and
transit
commission
we're
just
giving
you
an
update
on
where
we
are
so
that's
my
suggestion
that
way.
We
through
our
oversight,
say
all
right.
These
were
the
set
of
recommendations
provided
in
the
end
report.
Here's
what
oc
transpo
has
done.
We
get
an
update.
I
think
that's
the
best
way
to
do
it.
So
I
just
leave
that
with
you.
F
Thank
you,
commissioner.
Just
I
would
like
mr
o'connor
to
comment
and,
and
the
reason
is
I
have
to
stay
independent
of
this
process.
I
don't
want
to
compromise
that
independence,
because
mr
burrata
reports
to
city
manager
and
is
supported
by
mr
o'connor,
mr
o'connor,
would
you
have
any
comments
on
that
or
do
we
take
that
as
advisement
and
recommendations.
C
K
Thank
you,
mr
chair,
mr
bradda,
on
page
21
of
your
report.
It
notes
with
respect
to
training
that
employees
have
received
and
and
that
only
half
of
the
employees
received
all
the
required
courses
and
training
and
that
there
were
issues,
and
this
is
under
the
the
compliance
rating
of
opportunity,
which
is
obviously
the
lowest
rating,
that
there
are
issues
the
lead
hand
or
field
supervisory
oversight
category.
Are
you
able
to
provide
more
details
with
respect
to
what
those
issues
were
with
the
field
supervisory
oversight.
I
Yeah,
certainly,
and
and
just
a
clarification
that
that
opportunity
is
not
the
lowest
level,
the
lowest
level
would
be
not
compliant.
Opportunity
is
something
that
needs
to
be
improved,
but,
but
you
know
there's
at
least
a
foundation
that
they
built
from.
So
in
this
particular
case,
like
I
mentioned
in
the
slides
that
I
went
through,
there's
a
training,
matrix,
there's
clear
direction
and
what
the
expectations
are.
I
But
what
I
found
in
the
monitoring
is
that
you
know
there
were
some
employees
that
had
been
hired
over
the
last
few
months
and
that
they
were
being
trained
progressively
and
that
the
training
matrix
was
actually
quite
broad.
It
had
a
large
number
of
courses
in
there
and
what
it,
what
it
really
required
is
ask
them
to
review
all
those
courses
and
ask
themselves
the
question
before
we
allow
an
employee
to
work
under
you
know
a
more
experienced
employee
a
lead
hand
as
an
example.
I
We
have
employees
that
work
under
a
more
experienced
lead
hand
as
they're
getting
all
their
courses
and
for
purposes
of
clarity,
I
made
the
point
that
you
know
they
need
to
specify
for
themselves
internally,
as
well
as
for
the
city's
oversight
process
of
those
courses
that
are
quite
broad
in
the
training
matrix,
which
ones
are
a
strict
necessity
before
allowing
somebody
to
work
under
an
experienced
employee.
So
they
did
that
and
we
should
see,
I
think,
an
improvement
relative
to
that
as
we
move
forward
now.
I
With
respect
to
the
supervisory
oversight,
I
just
want
to
be
clear
that
the
groups
of
employees
that
we
saw
in
the
field
were
typically
an
experienced
lead
hand
with
some
other
employees,
some
of
which
are
very
experienced.
Others
are
less
experienced,
so
there
is
some
level
of
supervision
of
a
lead
hand
over
the
employees
working
in
their
particular
group.
I
K
So
when
you
say
that
there
are
issues
with
the
field
supervisory
oversight,
it's
it's
not
just
just
for
clarity,
so
because
I
read
the
report
one
day,
but
I'm
sort
of
hearing
something
different
from
from
you
now.
So
it
might
have
been
my
interpretation
of
reports.
So
I
want
to
make
sure
that
I'm
clear
it's
not
that
field
supervisory
oversight
was
missing.
It's
just
that
it
wasn't
as
robust
as
it
could
have
been
or
is
complex.
I
Yeah,
that's
a
good
yeah,
that's
a
good
way
of
putting
it.
You
know,
there's
definitely
a
supervisor
out
there.
The
supervisor
does
spend
some
time
in
the
field
we're
talking
about
alstom
because
their
employees
are
tasked
with
performing
the
track
inspections
of
neatness,
but
but
the
the
paper
trail
the
records.
You
know
the
lines
of
defense
require
structure,
and-
and
this
is
what
I
thought
when
we
talk
about
opportunity.
This
is
their
opportunity
to
raise
the
bar
on
something
that
they
do,
but
it's
not
as
structure
as
it
as
it
could
be.
K
Just
want
to
make
sure
on
that.
So
so
so,
to
be
honest,
when
I
read
the
report
and
again
it
was
likely
just
my
interpretation.
But
again
you
know
there's
a
lot
of
people
reading
these
reports,
so
I
just
want
to
be
clear
when
it
says
when
the
report
knows
on
page
21
that
there's
only
only
half
of
the
report-
employees,
the
alstom
employees,
obviously
had
received
all
required
courses
and
that
there
were
issues
with
the
lead
hand
or
field
supervisory
oversight.
K
We
shouldn't
assume
that
there's
you
know
50
percent
of
the
allston
employees
running
around
who
who
don't
necessarily
know
what
they're
on
about
right
like
they
don't
know
what
they're
doing
it's
it's
it's
more,
that
the
training
matrix
was
very
broad
and
that
they
have
received
the
required
training.
We
can
take
comfort
that
they
receive
the
required
training
that
they
need
to
specific
to
do
their
specific
job,
but
they
do
still
need
super
supervision.
Correct.
K
That
that
clarifies
it
for
me,
thank
you
and
then.
Similarly
on
page
28,
the
report
indicates
only
10
percent.
Sorry
that
about
sorry.
I
should
say
for
your
phrase
that
that
about
10
of
the
awesome
employees
working
on
the
vehicles,
the
lrvs
had
not
received
all
required
training.
Is
there
a
supervisory
or
lead
hand
program
in
place
there
as
well
for
those
working
on
the
lrvs.
I
K
I
Exactly
exactly
yeah,
I
mean
we're
talking
a
large
number
of
courses.
Some
of
them
are
technical,
some
of
them
are
health
and
safety
related,
and
in
this
particular
case
they
had
taken
the
vast
majority
of
courses,
the
in
general
terms,
the
maintenance
vehicle
technician.
Training
was
more
advanced
than
than
any
of
the
others
that
I
had
seen
so
they
had
really.
I
K
And-
and
I
know
that
you
obviously
have
a
remediation
plan
that
also
in
rtg
or
rtm,
have
a
remediation
plan.
So
I
would
assume
that
I
can
expect
in
the
next
in
the
next.
You
know
annual
report
or
hopefully,
if
we
get
a
mid-year
update
in
september,
that
we
would
see
that
these
employees
have
taken
all
of
their
required
courses.
I
Yeah
I
mean
as
a
point
of
clarification.
As
I
said,
the
priority
of
the
rmco
is
to
monitor
the
six
key
risk
areas.
We've
monitored
four,
and
not
only
is
the
monitoring
done
for
each
of
these
risk
areas
in
this
particular
case
track
lrvs
and
catenary,
but
we
also
look
at
it
from
a
multifaceted
point
of
view,
so
documentation
processes,
training
and
execution,
and
the
reason
for
that,
as
I
explained,
is
to
give
the
city,
the
transit
commission
city
council
a
clear
picture
of
compliance.
Not
only
that,
you
know
this.
I
The
requirements
are
implemented
on
a
piece
of
paper,
but
they're
actually
out
there.
So
short
answer
is
this
year.
My
focus
will
be
on
the
two
broad
risk
areas
that
have
not
been
monitored
so
far,
but
we
will
come
back
to
lrvs
and
track
and
catenary,
and
when
I
do
that,
of
course,
top
of
mind
from
front
and
center
will
be
those
areas
of
non-compliance
as
well
as
other
areas,
because
I
mean
every
field
is
very
broad.
I
K
Thank
you.
That
is
very
helpful.
My
last
question
is,
is
that
you
know
I
know
throughout
the
the
report
that
there's
opportunities
or
partial
compliances
with
respect
to
to
record
keeping
right,
so
we're
talking
about
track
inspections,
as
councilor
mckenney
was
asking
about
that.
Only
60
of
the
inspections
were
recorded
and
there's
other
areas
as
well
throughout
the
report
that
talks
about
some
some
spottiness
in
the
in
the
record.
Keeping
is
this:
is
this
something
in
your
experience?
K
I
Yeah
I'll
start
off
by
mentioning,
like
I
did
earlier,
that
the
rmco
monitors
compliance
and
reports
back
to
the
city
does
not
investigate
the
causes,
so
I
didn't
drill
down
as
to
why
they
missed
those
specific
ones.
I
will
tell
you,
though,
that,
based
on
my
experience
that
documentation
and
record
keeping
is
a
challenge
for
a
lot
of.
B
Thank
you,
mr
chair,
and
thank
you
for
letting
me
pop
in
so
to
speak
to
the
commission
today,
mr
barata,
I've
got
a
couple
of
questions
for
you.
First
off
early
on
in
your
presentation,
you
talked
about
how
oc
and
the
city
had
invested
in
in
tech
that
you
hadn't
seen
in
a
lot
of
other
operations
in
terms
of
overall
safety
and
then
but
the
examples
you
gave
us.
I
don't.
I
didn't,
really
see
his
tech.
B
I
saw
he
talked
about
lack
of
level
crossings,
which
is
obviously
a
good
thing
and
and
the
fact
that
the
lines
aren't
shared
with
other
vehicles
that
may
be
carrying
hazardous
goods.
And
what
have
you?
But
can
you
give
us
a
couple
examples
of
of
again
I
I
don't
consider
that
tech.
I
consider
good
things,
but
but
not
tech.
So
far
it
are
there.
Are
there?
I
Thank
you,
mr
aglai
yeah.
I
gave
three
examples.
You're
absolutely
right.
You
know
the
kind
of
things
that
are
challenges
for
many
railway
operations,
including
passenger
and
commuter
crossings-
and
you
know
shared
trackage
are
big
ones,
but
I
did
also
talk
about
communication
based
trained
control
system,
which
is
highly
technological.
I
You
may
have
read
that
railways
in
north
america
invested
billions
billions
of
dollars
to
provide
their
rail
operations
with
something
they
call
ptc.
This
is
something
that
is
mandatory
in
the
u.s,
it's
not
mandatory
yet
in
canada,
but
what
it
does.
As
I
said,
someone
who
is
operating
a
train
in
most
operations
is
going
to
be
passed
with
the
necessity
to
monitor
signal
indications
to
identify
what
they
mean
and
to
take
the
necessary
action
to
either
slow
down
or
stop
the
movement,
and
this
is
one
of
the
issues
that's
on
the
tsb
watch
list.
I
So
if
you,
if
you
read
the
psb
website-
and
you
know
you
look
at
what's
top
of
mind
for
them
on
railways,
this
is
a
big
one.
It
has
been
for
years
because
you
have
accidents
that
happen
with
signal
indications
that
are
not
abided
by,
and
this
is
not
only
in
canada
and
the
us.
This
is
all
over
the
world,
and
I've
done
some
research
in
europe
and
other
countries
and
same
thing.
B
If,
if
that's
necessary,
not
having
allowed
access
to
employees
to
to
ask
questions
of
and
seek
information,
have
you
have
you
experienced
any
roadblocks
or
issues
in
that
regard?
And
if
so,
how
have
you
addressed
them?
Or
you
know?
What
are
you
looking
at
to
sort
of
fix
those
operational
pieces
so
that
your
audit
report
comes
forward
in
a
more
fluid
fashion?
If
you,
in
fact
are
experiencing
those
difficulties.
I
I
E
E
I
Yes,
there
are
tests
on
the
courses
that
we
reviewed,
so
I
don't
want
to
speculate
as
to
why
all
the
courses
weren't
delivered,
but
we
need
to
retain
perspective
by
recognizing
that
you
know
it's
so
from
a
long-term
perspective,
all
those
courses
are
a
requirement.
That's
what
alstom
wants.
That's
what
rtm
wants,
and
I
think
that's
what
the
city
wants
as
well.
Having
said
that,
what
prioritization
getting
employees
up
to
speed
some
of
it
is
about
learning
in
action.
I
E
I
Yeah
from
what
I've
seen
you
know,
they've
got
access
to.
You
know
a
variety
of
contractors
and
people.
As
I
said,
some
of
them
are
internal
and
it
may
have
been
more.
I
don't
want
to
speculate
here,
but
maybe
more
an
issue
of
you
know
the
sequencing
of
the
courses
before
putting
the
people
in
the
operation,
but
but
again
I'll
come
back
to
that
training
matrix,
which
is
quite
elaborate
if
you've
got
let's
say,
25
courses
that
need
to
be
delivered
after,
let's
say
a
year
that
the
employee's
been
hired.
I
Having
said
that,
there's
very
very
technical
courses
on
how
to
inspect
all
those
hundreds
and
thousands
of
components
in
the
lrvs
and
the
catenary
and
and
those
are
courses
that
go
hand
in
hand
with
technical
documents
that
typically
come
from.
You
know
the
alstom
and
the
manufacturers
of
components.
E
A
I
A
B
A
A
L
L
I'm
carrie
glein's
elliot
from
the
ottawa
transit
writers
and
one
of
the
things
that
we
have
been
working
on
is
we've
been
working
to
get
members
of
the
community
to
talk
about
improving
public
transit
in
the
city
of
ottawa,
and
one
of
the
themes
that
we've
been
noticing
is
a
big
disconnect
between
what
oc,
transpo
and
the
city
does,
and
what
community
members
would
like
to
see.
So
I
had
a
good
look
at
this
business
plan.
L
There
are
some
very,
very
interesting
things
in
there,
I'm
very
happy
to
see,
for
example,
that
power
transfer
was
mentioned.
I'd
like
to
see
that
bumped
up
as
a
priority.
I
like
the
fact
that
there's
a
working
group,
because
I
think
it's
very
important
to
be
talking
about
users
of
para
about
what
they'd
like
to
see.
There
are
a
few
things
that
I
would
like
to
see.
More
community
involvement
in,
for
example,
there's
a
section
there
on
performance,
manage
measurement
and
indicators
and
there's
not
a
lot
of
details
in
this
business
plan.
L
L
Our
group
was
one
of
the
groups
that
called
for
this
at
a
transit
commission
meeting
in
I
believe
it
was
november
2019.
We
said
this
thing
like
a
really
good
idea
to
have
a
working
group
to
discuss
how
to
make
transit
affordable,
particularly
for
low-income
residents.
Our
idea,
though,
was
that
it
would
include
city
of
ottawa,
oc
transpo
and
members
of
the
community
and
members
of
the
community
have
been
completely
shut
out
of
this
working
group.
L
I'd
like
to
know
what
the
mandate
of
the
working
group
is
I'd
like
to
know
who
the
members
are
I'd
like
to
formally
ask.
Is
it
possible
to
have
members
of
the
community
involved
in
this
working
group
and
the
reason
that
I'm
asking
this
is
that
I'm
seeing
what
people
are
talking
a
bit
about
a
democratic
deficit
in
the
city
of
ottawa?
Where
there's
this
conflict?
L
What
happens
is
that
a
small
group
of
people
sit
around
a
table
and
they
come
up
with
a
proposal
without
consulting
with
the
people
who
are
actually
using
the
service
and
they
present
the
proposal
and
people
from
the
community
say:
no,
that's
not
what
we
want.
No
we're!
Not
happy
with
this,
and
then
people
on
the
transit
commission
get
angry
and
get
defensive
and
they
say
these
people
aren't
happy,
and
I
think
you
know
there's
a
better
way
of
doing
this.
There's
definitely
a
better
way
of
doing
this.
L
We
we
could
start
with
consultations
from
the
very
beginning
where
people
who
ride,
transit
and
have
interest
in
the
community
say
this
is
what
we
want
and
oc
transpo
and
the
city
work
with
us
to
make
these
things
work
so
that
that's
really
what
I
would
like
to
see.
So
the
two
things
that
I'm
really
asking
about
are:
can
we
have
some
input
into
the
performance
measurement
indicators
and
can
we
have
members
on
the
working
group?
That's
all
I
have
to
say.
L
E
A
D
Hi
carrie,
thanks
for
being
here,
I'm
one
of
the
citizen
commissioners
on
the
affairs
working
group.
So
if
you
want
to
meet
offline
and
discuss,
I'm
happy
to
make
myself
available
and
bring
your
concerns
forward
through
that
mechanism,
and
we
can
also
discuss
performance
measurement
at
the
same
time,
if
you
wish
just
wanna.
L
Thank
you
very
much
for
that
offer
and
I
might
well
take
you
up
on
that.
I
do
think,
however,
that
the
transit
commission
as
a
whole
would
probably
function
a
lot
better
if
it
were
just
a
little
bit
more
open
to
community
members.
We
have
a
lot
of
people
in
the
community
who
are
very,
very
invested
in
public
transit
and
want
a
say
in
the
matter.
They
can't
necessarily
be
elected
officials
and
they
don't
necessarily
work
for
oc
transpose.
L
So
I
would
like
an
opportunity
other
than
the
once,
a
month,
transit
commission
meetings
where
we
sign
up
as
delegates
and
and
simply
have
five
minutes
to
speak.
I
would
like
a
bit
more
of
an
opportunity
for
members
of
the
community
to
be
involved
very
early
on
in
the
stage
at
the
proposal
stage
and
at
the
consultation
stage,
but
thank
you
for
that
offer.
B
E
L
Well,
yes,
there
is
a
question,
although
I
don't
think
they
could
answer
right
off
the
bat
regarding
performance
measurement
indicators.
I'd
like
to
know
what
those
indicators
are,
because
the
business
plan
simply
said
there
were
going
to
be
indicators
established.
It
didn't
actually
say
what
those
indicators
were.
So,
for
example,
if
you
ask
transit
riders,
transit
riders,
might
say,
for
example,
that
on-time
accurate
communication
is
a
really
high
priority
for
them.
I'm
wondering
if
that's
one
of
the
indicators
that
will
be
measured.
A
I
believe
that
report
was
dealt
with
at
the
last
commission
meeting
and
there
was
a
list
provided
of
what
areas
were
looking
at
doing
performance
measures
and
next
up
is
councillor
brockington.
He
may
want
to
speak
to
that
because
he
also
offered
some
very
good
suggestions
towards
those
measures.
So
it's
it's
already
taken
place
with
the
community
consultation
piece
riley,
commissioner
brockington.
Sorry,
if
you'd
like
to
go
ahead.
C
Chair,
I
I
you
hit
the
nail
right
on
the
head.
I
just
wanted
to
inform
our
delegate
exactly
what
you
said
at
last
month's
meeting.
We
had
an
extensive
discussion
on
our
new
performance
metric
system.
That's
going
to
be
used
and
if
ms
elliott,
I'm
sure
miss
elliott
would
like
to
copy
that,
if
oc
transpo
can
provide
her
with
a
summary,
I
think
that
would
help
her.
G
Thank
you.
Thank
you,
chair.
Thanks
for
coming
out
carrie,
it's
always
good
to
see
you.
I
certainly
don't
disagree
with
you
that
having
more
members
of
the
public
on
any
working
group,
I
sit
on
two
right
now,
I'm
sitting
on
another
one,
actually,
that
counselor
eglais,
is
chairing
and
and
having
members
of
the
public
who
have
a
certain
expertise
in
sight
is,
is
invaluable
really,
so
it
is
something
that
that
I'll
commit
to
raising.
G
I
think
that
there
is
still
can
be
a
way
where
we
can
pull
in
user
groups.
People
who
use
transit
regularly
frequently
that's
the
way
they
they
get
around
to.
To
ensure
that
you
know
the
direction
that
we're
headed
in
as
a
working
group
is,
is
certainly
in
line
with
with
what's
required
in
from
the
public.
So
thank
you
for
coming
out.
I
appreciate
it.
We
do
miss
these
things.
I
have
to
admit
to
that.
G
A
K
Twice
in
one
meeting
I
get
to
go
first,
let's
give
you
a
look
at
the
irish.
I
only
have
I
only
have
one
question
so
on
page
six
of
the
business
plan
and
reporting
it
talks
about
paratransport
online
services,
I'm
I'm
wondering
it
lays
out
what
staff
is
actually
going
to
deliver
in
2021,
I'm
just
wondering
if
we
can
get
a
little
bit
more
specificity
with
respect
to
the
full
suite
of
online
booking
systems
and
when
an
enhanced
functionality
repair
transfer.
A
J
Thanks
john,
yes,
mr
chair,
we've
been
testing
the
so
first
of
all
the
online
ability
to
book
or
cancel
a
trip
has
been
in
place
for
a
little
over
a
year.
Now
we
introduced
it
initially
as
a
web
form
until
we
could
get
the
full
suite
of
online
services
working
that
that
full
set
has
been
in
testing
with
a
group
of
customers
since
late
last
year
and
we're
you
know,
we've
been
getting
a
lot
of
value
out
of
that
testing.
A
lot
of
internal
testing
as
well.
J
You
are
confirming
a
trip
at
that
time.
The
ability
to
cancel
a
trip,
if
you
no
longer
have
to
make
that
trip
the
ability
to
track
the
vehicle,
that's
assigned
to
to
bring
you
to
pick
you
up
and
take
you
to
your
destination
and
the
ability
to
manage
your
account
with
paratranspo
and
we're
we're
getting
closer.
And
I
think
we'll
be
able
to
brief
the
commission
within
the
next
two
or
three
months
on
a
on
a
start
date
of
all
those
services.
K
So
from
this,
and
thank
you
for
the
information,
mr
scrimger.
As
always
it's
it's
helpful
to
have
a
little
bit
more
context
so
from
the
sounds
of
it.
If
you're
briefing
the
commission
in
the
next
two
or
three
months
in
terms
of
a
start
date,
we're
likely
not
looking
at
a
start
date
of
the
full
suite
of
online
booking
systems,
enhanced
functionality
until
at
least
summer
late
summer
of
this
year,
perhaps
fall.
Would
that
be
a
fair
assumption.
K
All
right,
it's
it's
just
I've
had
several
questions
from
from
para
customers
that
reached
out
to
me
about
when
this
full
suite
of
programs
is
going
to
be
available
or
services
is
going
to
be
available,
and
I
just
I
want
to
be
able
to
provide
them
with
a
with
instead
of
a
soon
an
actual
date.
So
I
look
forward
to
hearing
more
about
when
para
customers
can
expect
this
full
suite
of
systems.
Thank
you,
mr
chair.
That's
my
question.
D
F
So
if
we
step
back
pre-covered,
there
was
always
a
thought:
a
strong
thought
that
we
needed
to
launch
the
rail
line
and
then
go
very,
very
aggressively
on
on
marketing
and
advertising
to
to
continue
to
build
on
what
was
then.
You
know
very
good.
Ridership
kovet
has
reinforced
that
even
more
so
and
we're
we
want
to
do
some
aggressive.
F
F
We
need
to
know
what
the
universities
are
doing
on
that,
because
without
that
line
of
sight-
and
I
don't
have
line
of
sight-
we
keep
asking-
we
don't
know
exactly
when
they're
coming
and
things
keep
shifting
with
the
vaccination
and
so
forth
the
we
can't
really
build
a
construct
on
that,
but
this
is
about
doing
what
many
counselors
and
commissioners
talked
about
during
you
know
the
the
launch
of
the
lrt
line
and
post
launch
and
so
forth.
It's
all
of
that.
I
think
what
kobut
has
brought
to
the
table
is.
F
F
It's
got
a
layer
in
a
whole
bunch
of
things
around
special
events.
You
know
we
used
to
have
massive
uptake
on
the
special
events
programs.
We
want
to
drive
those
customers
back
into
the
system
and
so
forth.
So
it's
multifaceted
and
there
are
a
lot
of
variables,
commissioner,
and
there's
there's
going
to
be
some
deep
thinking
or
I
need
to
think
to
do
on
that
and
step
outside
the
box.
D
Yeah,
I
think,
highlighting
the
service
reliability
that
we're
consistently
seeing
now
would
be
a
good
start,
since
that's
sort
of
where
we
left
off
pre-coded,
but
looking
forward
to
seeing
what
you
guys
come
up
with
on
page
16
at
the
very
top.
The
first
sentence
kind
of
caught
me
off
guard.
This
is
about,
I
guess,
the
on-demand
transit
that
we're
learning
about
and
it's
as
a
condition
of
provincial
funding
to
replace
lost
fare
revenue
resulting
from
the
pandemic.
D
F
There's
full
auditing
requirements,
but
on
the
micro
transit
piece
I
know
councillor
mean,
has
been
sharing
her
thoughts
on
that
and
we're
aligned
to
that.
We
are
totally
opened
up.
We
have
for
years.
Microtransit
is
getting
a
lot
of
attention
now,
because
there's
a
lot
of
vendors
that
know
about
this
clause
on
the
funding
and
where
our
heads
at
is
absolutely
there's
a
space
for
that
first
mile
last
mile
is
where
we
we
need
to
go.
F
D
F
Certainly,
I'm
going
to
turn
over
to
pat
and
the
one
thing
pat
does
he's
he's
a
humble
leader.
He
doesn't
brag
enough.
His
mission
is
crystal
clear.
I
told
him
coming
out
of
covid
just
like
on
our
pay,
our
fair
payment
system.
The
expectations
of
the
customers
is
totally
different
than
pre-covet.
Just
like
your
shopping
experience
has
changed
so
this
space,
councilor
kavanaugh,
has
been
pushing
hard.
The
chair's
been
pushing
hard
you
have.
F
J
Sure,
gps,
we
have,
we
have
gps
tracking
on
all
of
our
bus,
all
of
our
rubber,
tired
vehicles
pair
our
transposes
and
and
full-size
buses.
Trains
are
tracked
through
the
cbtc
control
system
so
that
that
tracking
is
available
to
our
control
staff
and
it's
available
for
any
emergency
response
required.
We
also
use
that
gps
tracking
as
an
input
to
the
next
stop
predictions
that
we
publish
that
are
picked
up
by
many
apps
and
published,
and
we
talked
probably.
J
I
think
it
was
last
commission
meeting
about
the
new,
the
new
api
that
we've
got.
The
next
version
of
it
that
is
capable
of
feeding
more
robust,
more
precise
information
out
to
those
apps
and
what's
coming
soon
is
the
the
new
is
introducing
our
new
central
dispatch
system,
which
is
replacing
a
life
expired
system.
J
The
new
one
that
comes
does
better
predictions
more
robust,
more
solid
predictions,
especially
towards
the
beginning
of
roots,
and
that
the
the
new
api
the
api
2.0
allows
us.
You
know
we
have
to
clear
that
obstacle
with
all
of
the
app
developers
before
we
can
introduce
the
the
new
control
system
and
publish
better
data
to
them.
So
it's
a
little
better
right
now,
it's
just
a
little
more
stable,
but
then
you
know
within
the
next
few
months
that
that
better
data
comes
from
the
the
control
system.
J
D
Okay,
great
yeah,
I
think
we
can
all
recall
of
situations
where
we're
waiting
for
a
bus.
I've
experienced
it.
I
know
others
have
too,
where
you
see
the
bus
on
your
app
and
it's
coming.
It
says
two
minutes
away
and
then
all
of
a
sudden
it
disappears
and
you're
back
to
you
know
14
minutes,
and
so
if
we
can
improve
that-
and
I
sounds
like
we're
working
towards
that,
then
then
I'm
happy.
D
J
Yeah
we're
we're
continuing
to
do.
We've
got
the
first,
the
first
signs
at
the
entrances
of
stations
going
up
at
redo
station
within
the
next
a
little
while
and
we'll
be
continuing
to
roll
those
out.
It
wasn't
possible
to
incorporate
that
work
into
the
the
main
contract
with
rtg
because
of
the
the
nature
of
how
that
construction
was
being
done,
so
it's
all
being
done
as
a
retrofit,
but
the
footings
are
in.
J
D
J
Right-
and
you
know,
one
of
the
big
things
that
we'll
be
doing
is
if
there
is
any
modification
to
service
or
any
disruption
to
service
it'll
be
displayed
on
that
screen.
Just
as
it
is
displayed
right
now
on
the
screens
that
are
inside
the
stations
we'll
be
able
to
display
it
on
the
screen
outside
the
station.
So
that
a
customer
who
is
walking
to
the
station
but
isn't
checking
twitter
has
another
way
of
being
aware.
B
B
The
the
keeping
you
safe
campaign
was
launched
as
a
result
of
covid
and
and
is
targeted
to
those
who
who
are
already
on
transit
and
page.
Eight
of
this
report
speaks
about
the
the
business
plan
to
install
the
installation
of
1200
signs
and
stations
700
on
trains,
5100
signs
on
buses
and
and
on
signs
on
paratranspo
mini
buses.
B
Those
who
are
seeing
those
ads
are
indeed
our
transit.
They
are
on
our
transit
system
and
important
to
keep
informed,
but
in
the
coming
months,
as
we
enter
the
post-covet
environment,
I'd
like
to
hear
from
our
coms
team
how
we
would
encourage
people,
how
we
can
pivot
that
messaging
to
a
wider
community
and
welcome
transit
riders
back
to
public
transit
and
welcoming
them
back,
perhaps
using
the
keeping
you
safe
or
safer
key
messages.
B
But
to
do
this,
we
should
explore
other
communication
channels
that
are
outside
our
transit
to
reach
those
who
are
not
currently
on
transit.
So
I
just
like
your
your
your
your
thoughts,
your
comments
and
your
assurance
that
we
will
be
reaching
outside
of
our
system
to
welcome
people
back
on
transit.
F
Vice
chair
absolutely-
and
that
speaks
to
the
earlier
question
about
advertising
and
promotion.
You
know
I
think
we
can
all
attest
that
it's
information
overload
right
now
to
people.
The
facts
are
three
worldwide
studies.
That
transit
is
not
a
transmitter
of
covid,
that's
been
scientifically
proven
over
and
over
we're
going
to
take
all
that.
As
part
of
that
return,
the
ridership
people
back.
It's
a
question
of
timing.
You
know
I
look
to
dr
etches.
Who's
been
a
great
great
partner
and
a
great
advisor
at
weaving.
F
C
C
F
Yes,
you're,
absolutely
right
and
and
and
again
this
is
a
compliment
to
pat
he
doesn't
brag
enough
he's
doing
some
amazing
stuff
with
the
with
with
the
the
paratranspo
group,
he's
got
a
bunch
of
updates
coming
to
you
via
memo
and
so
forth.
So
yes,
commissioner,
that
the
pair
working
group
is
doing
great
work
and
then
the
day-to-day
group
customer
service
group
has
been
doing
some
great
outreach
with
customers.
C
Okay,
I
just
I
didn't-
want
para
writers
or
advocates
to
assume
that
we're
not
making
this
an
equal
priority
that
it's
not
losing
any
steam.
It
sounds
like
there's
great
work
going
on,
so
I
just
wanted
to
reinforce
that
with
them.
I
think
whether
we
make
it
a
priority
or
not
you're
still
going
to
put
exactly
the
same
effort
into
it
to
getting
this
done.
So
your
your
response
today
provides
me
comfort
and
I
won't
be
amending
anything
in
that
regard.
C
C
We
will
have
an
opportunity,
perhaps
in
one
year's
time,
to
reflect
on
the
variables
and
there
may
be
an
opportunity
to
revise
them,
so
I
just
want
to
leave
the
door
open
that
once
we
start
to
get
data
and
we
start
to
better
understand
the
metrics
that
are
in
place,
and
we
look
at
that
that
we
may
want
to
tweak
it.
So
I
I
just
want
to
leave
that
door
open
later
in
this
year
and
finally
for
2021
again,
I'm
fine
with
the
plan
that's
been
proposed.
C
I
do
have
a
few
questions.
One
is
regarding
the
the
bus
barriers
that
were
ultimately
approved
by
council
late
in
the
year,
mr
manconi,
I'm
a
little
hesitant
with
going
to
a
sole
source
contract,
although
I
sense
your
urgency
to
get
this
done,
and
certainly
our
employees
representatives
want
to
see
this
done
as
quickly
as
possible
as
well.
Have
we
used
our
time?
Well,
since
council
made
the
decision
in
december
to
get
this
up
and
running.
F
Excellent
timing-
I
just
got
an
update
from
mr
greer
yesterday.
I
believe,
he's
tracking
to
end
of
summer
to
get
things
done
and
he
he
worked
with
will
will
mcdonald
our
chief
procurement
officer
who's
here
for
the
other
report.
They
they
basically
went
negotiated
with
our
bus
suppliers,
so
we
didn't
go
sole
source
per
se.
We
went
with
the
the
nova
bus
and
with
the
new
flyer
bus
companies
and
got
some
very
good
pricing
and,
more
importantly,
an
accelerated
timeline.
So
that's
jim.
F
F
C
After
the
lrt
line
opened,
we
had
a
challenging
winter,
not
just
because
of
the
challenges
on
the
confederation
line,
but
the
bus
service
in
particular,
was
very
challenged
for
reliability,
and
maybe
a
lot
of
that
was
due
to
the
scarcity
of
drivers
that
you
had
and
and
the
challenges
to
fill
holes.
My
concern
is
this:
that,
when
our
transit
service
returns
to,
let's
just
say
normal
capacity,
it
needs
to
run
smoothly.
We
can't
go
back
to
the
challenges
that
we
had
pre-covered,
I'm
confident
the
lrt
line
will
be
obviously
much
stronger.
F
No,
it's
a
it's
an
important
question.
So
if
we
go
back
when
we
launched
you
know,
we
have
that
great
september,
no
real
issues
and
then
things
got
very
challenging
and
you
remember
we
did
two
things.
We
launched
a
train
system
and
we
redid
your
entire
bus
route
system.
So
a
thousand
buses
190
routes,
that's
important.
To
put
it
in
perspective.
F
You
know
350
000
people
a
day
is
what
you're
moving
and
you
recall
they
were
constantly
pulling
buses
off
to
do
the
r1,
because
there
were
so
many
interruptions
so
number
one
you've
seen
the
metrics.
We
haven't
done
an
r1
saving
except
the
other
day
for
a
short
period
of
time
in
a
long
long
time.
So
that's
increased
reliability.
But
the
other
thing
is
you
added
40
buses
as
floaters,
because
we
were
drawing
capacity
to
do
some
tweak.
F
That
40
is
not
in
your
base
budget
right
now.
That
was
part
of
the
solutions
we
brought
forward
to
you,
but
we're
confident
that
the
190
routes
are
stable,
that
they're
robust,
but
the
reliability.
If
it
stays
at
that
98,
they
all
go
together
as
a
as
an
integral
piece
and
but
there's
things
that
we
need
to
watch
for
you
know
return.
A
ridership
will
come
with
many
different
elements.
Some
people,
you
know,
there's
already
surveys
out
there.
F
Some
people
are
going
to
wait
a
long
time
before
they
jump
on
a
public
transit
vehicle
that
may
increase
your
your
street
traffic,
which
may
cause
congestion
issues.
So
I
can
never
sit
here
and
say
100
percent,
but
we
were.
We
were
doing
very
well
when
we
did
those
extra
40
buses
high
high.
You
know
high
90s
in
terms
of
percentage
of
service
out
our
workforce.
We've
used
this
time
to
staff
up
we're
at
a
good
staff,
complement
a
good
spare
board
compliment.
You
know,
hence
my
reluctance
to
do
deep
cuts.
F
Now,
we've
got
service
adjustments
coming
to
you
as
you've
requested.
So
that's
coming
forward
soon
and-
and
you
know,
vaccine
keeps
changing
and
so
forth.
So
there's
a
lot
of
pieces
to
that
puzzle,
but
it
was
running
well
before
kovid
struck
and
our
mission
is
to
do
exactly
what
you're
suggesting
counselor
brockington.
C
Okay,
I'll
leave
it
at
that.
My
last
question
is
the
upgrades
to
some
of
the
lrt
stations
item.
Eight
you've
noted
blair
and
tony's
pastor.
In
particular,
can
you
just
talk
about
herdman
station
and
the
upgrades
you've
already
done?
There's
covered
walkway
that
leads
from
the
main
station
westbound
to
all
the
bus
stops.
F
At
lrt
counselor
at
the
at
herdman-
sorry,
yes,
yeah,
yeah,
no
there's,
there's
no
immediate
plans
to
to
modify
the
station.
I
know
you've
talked
about
winds
and
so
forth.
There.
That's
that's
one
of
the
stations.
That's
elevated
there.
You
know,
as
development
occurs
around
there,
I
think
things
will
improve,
but
there's
no
immediate
plans
to
do
any
retrofits
to
that
station.
C
Okay,
there's
it's
the
north
facing
staircase,
that's
completely
exposed
and
the
concern
was
to
have
snow
ice
on
the
stairs
while
people
were
traveling
up
and
down
again,
I'm
not
going
to
I'm
not
going
to
amend
the
plan,
but
I
just
want
to
say
that
is
still
a
matter
that
a
number
of
my
residents
who
use
herdman
station
raise
with
me
chair.
I
will
be
supporting
the
recommendation
for
the
2021
work
plan.
Thank
you.
E
Thank
you
very
much.
I
appreciate
that
the
issue
was
raised
about
gps.
I
think
that's
really
really
important
and
and
mr
scrimger
and
I
have
talked
before
the
meeting
as
well,
so
look
forward
to
it
hope
to
to
have
some
dates
of
of
when
we
can
when
it'll
get
started.
So
if,
when
we
can
have
that
information
I'll
be
very
happy,
the
other
things
I
want
to
talk
about
is
just
transit
fair
in
general.
E
I
guess
we
have
to
be
really
open-minded
in
terms
of
wooing
people
back
and
it
won't
be.
It
won't
be
what
it
looked
like
before.
Have
we
thought
about
making
other
kinds
of
arrangements
like
you
know,
people
aren't
going
to
travel
every
single
day,
they're
not
likely
to
buy
monthly
passes
anymore.
What
are
we
looking
at
in
terms
of
other
options
to
to
get
people
back
into
ridership,
because
it's
it's
going
to
be
different?
E
F
Two
things
there
counselor
kavanagh.
The
first
goes
back
to
commissioner
caracado's
question
about.
You
know
how,
what's
that
marketing
and
advertising
campaign
look
like
whether
or
not
council
wants
to
look
at
fair
offsets
and
so
forth
that
that
we
need
direction
from
council
on
that.
As
part
of
that
work,
the
one
thing
we
are
doing
is
again.
F
I
want
to
go
back
to
our
pay,
our
fair
payment
system,
and
that's
why
you
know
I
like
to
brag
a
little
bit
about
it,
a
lot
about
it,
because
it's
one
of
the
best
out
there
and
one
of
the
things
it's
going
to
enable
you
to
do
is:
do
some
fair
capping
functionality
down
the
road.
If
you
want
to
do
that,
better
initiatives
on
multi-passes
and
so
forth,
pay
any
way
you
want.
The
the
the
message
on
our
fare
system
is
going
to
be:
there's
no
wrong
door.
F
E
F
F
I'm
being
candid
with
that
in
the
city,
I
have
the
full
city
manager's
support.
We
had
lengthy
discussions,
we've
just
been
through
a
worldwide
pandemic.
I'm
proud,
you
know
this
team
doesn't
brag
enough.
They've
delivered
on
every
single
thing
in
2020
and
we've
got
a
very
aggressive
plan
for
2021
and
we
kept
service
running
the
issue.
Where
we
get
frustrated
is
I
can't
sit
in
a
room
and
have
a,
for
example,
a
no
fair
policy
discussion,
that
is,
that
is
not
our
place.
That
is
your
place,
and
I
think
we
are.
F
We,
as
staff
are
frustrating
some
of
the
speakers
that
come
and
say.
Well,
you
know,
for
example,
you
should
go
to
no
fairs
and
my
short
answer
is:
that's
not
our
mandate.
Council
has
given
us
a
mandate
and
the
fares
are
the
fairs,
and
so
we
will
meet
with
anyone,
and
you
know
when
people
come
to
this
commission.
F
My
door
is
wide
open.
As
you
know,
I've
met
with
many
many
and
will
continue,
but
I
also
deliver
you're
the
bosses,
we're
not
the
bosses,
we're
here,
to
execute
on
your
plans
and-
and
I
think
we're
frustrating
them,
I'm
just
being
candid
with
you
on
that.
It's
we'll
meet
with
anybody.
I
I
don't
think
we
need
massive
meetings,
but
we're
we're
here
to
help
people
out.
F
E
Yeah
you
can
and
we've
we've
lost
millions
of
dollars.
People
aren't
riding
the
buses,
so
we're
going
to
continue
to
lose
millions
if,
if
we
don't
move
them
back
to
some
extent,
but
so
price
point
does
make
a
difference
price
point
you
know
to.
If
you're
going
to
try
and
get
someone
back,
I
think
it.
It
would
be
a
good
idea
to
look
at.
I,
I
sure
hope
the
transit
group
looks
at
that.
F
E
E
If
we
could
make
some
arrangements
for
families
I.e
make
it
so
that
you
know
you,
you
bring
your
you're
paying
for
everyone
and
it's
a
better
arrangement,
so
you
can
you're
encouraging
people
to
to
take
transit
with
with
their
kids
to
take
them
places.
I
know
councillor
brockington
has
has
done
some
stuff
for
special
occasions,
but
I'm
hearing
from
people
that
that
would
really
help
them,
and
I
think
that
it's
kind
of
the
gender
issues
too
in
terms
of
helping
people
get
to
child
care
and
schools,
and
things
like
that.
F
Some
quick
comments
come
to
mind
first
and
foremost,
pat's
implemented
the
family
day
pass
initiative
again.
The
payment
system
will
enable
a
bunch
of
options
in
that
regard,
one
of
the
things
and
I'm
hoping
on
recovery
of
covid
tracking
ridership
pre-covered
we
pre-rail
launched.
We
met
with
museums,
art
galleries
and
so
forth,
and
we
said:
hey,
be
a
partner
with
us
and
do
a
family
package
when
you're
buying
your
tickets,
build
it
right
into
the
booking
of
your
online
ticket.
F
That
was
a
challenge
for
many
of
them
because
of
technology.
Now,
with
the
rapid
deployment
of
technology,
I
think
there'll
be
a
lot
of
uptake
that
when
you're
booking
your
you
know
a
family
day
at
the
museum
which
got
a
discounted
rate
on
a
certain
day,
you
can
buy
your
oc
transfer
family
pass
at
a
discounted
rate,
we're
all
on
for
those
types
of
things,
and
it's
not
just
from
those
that
can
afford
it,
but
also
for
those
that
are
challenged
in
that
regard.
E
I
I
couldn't
think
of
a
better
time
to
to
keep
them
from
being
raised,
but
I
appreciate
that
we
do
have
to
look
at
making
it
easier
for
people
of
low
income,
because
I
hear
concerns
about
filling
out
paperwork
and
just
having
access
to
it
and
figuring
out
what
kind
of
pass
they
can
have.
These
are
all
these
are
all
things
that
are
another
barrier
for
them
getting
on
and
using
transit.
E
So
I
hope
that
something's
being
done
on
that
end,
I
saw
that
that
was
part
of
what
has
been
reported
but
and
what
you
your
comments.
So
I
think
that
that
is
a
big
deal
in
terms
of
the
paperwork
that
is
required
to
get
these
passes.
We
need
to
get
away
from
that,
so
so
so
I
appreciate
I
appreciate
looking
at
that,
I'm
interested
in
the
the
micro
transit.
I
think
I
have
a
lot
of
questions
on
it.
E
My
concern
is,
is
how
that
affects
our
our
employees.
Right
now
like
I
just
don't
want
to
go
to
an
uber
style,
where
we
have
two
classes
of
employees
that
that
concerns
me
if
we
even
considered
that
so
we
have
very
a
very
good
system,
good
transit
union-
and
so
that's
one
of
the
things
that
I
like
to
know
about
is
is
how
how
such.
F
So
counselor
you're,
absolutely
right.
Microtransit
is
not
a
contracting
out
of
our
transit
services.
I'll
say
that
flat
out
and
it's
not
a
substitute
for
the
great
bus
system.
You
have.
You
know
with
with
the
utmost
respect
of
the
the
the
agency.
That's
talking
about
micro,
transits,
I'll
put
it
all
in
perspective.
They
have
10
routes,
you
have
190
routes,
they
got
16
vehicles,
you
have
900
vehicles,
they
have
4
200
passengers
a
day.
F
You
have
350
000
passengers
a
day
and
they
had
some
bus
routes
that
they
just
simply
didn't
have
the
ridership
on
and
yes,
they
went
to
an
on-demand
service.
You
used
to
have
one
years
ago
it
was
called
dial
bus
by
the
way,
those
of
you
that
remember
it
served
parts
in
european
parts
of
orleans
and
so
forth,
and-
and
it
was
you
know,
smaller
buses
that
would
come
out
and
pick
you
up.
F
You've
grown
beyond
that
now,
where
does
microtransit
fit
into
your
space?
If
you
want
to
see
where
it's
working
well
go
to
denver
last
mile,
first
mile
they've
done
partnerships
where,
if
you're
trying
to
get
to
the
nearest
transfer
station
and
you've
got
two
kilometers
or
two
miles
that
you
don't
want
to
walk
or
bike
to,
you
can
hook
up
with
uber
or
whoever
you
want
and
get
there,
and
they
have
micro,
transit
firms
that
will
serve
you
and
get
you
there,
but
to
be
clear,
counselor
kavanagh,
I'm
exactly
with
you.
F
This
is
not
about
outsourcing
oc
transpo,
it's
not
about
replacing
high-capacity
bus
service
which
what
is
what
you
run
here
in
the
nation's
capital,
highest
ridership
per
capita
in
north
america,
but
it
has
a
place
and
we
will
bring
back
to
you
those
concepts,
but
it's
not
a
substitute
for
for
conventional
bus
service
and
and
it's
not
that
we're
opposed
to
it
and
the
union
has
spoken
out.
I
don't
blame
them
because
they,
you
know
it
could
feel
like
we're
going
to
outsource
their
jobs.
That's
not
what
this
is
about.
F
It's
to
augment
and
and
what
you
have
done.
As
a
council.
You've
got
the
best
mop
system
being
built
with
lrt
you've
invested
in
massive
cycling
infrastructure
at
the
lrt
stations
you
permit
them
on
your
trains.
You
promote,
walking,
cycling,
segregated
bike,
lane
bike
lanes.
This
is
another
piece
to
getting
people
to
those
stations
and
to
get
to
using
a
multimodal
journey.
G
G
We
have
riders
who
take
the
bus
because
best
way
for
them
to
move
about
to
get
to
work,
and
then
we
have
others
who
have
absolutely
no
other
option
and
for
those
the
the
system
can't
become
you
know
they
can't
become
more
disadvantaged
in
this
system,
so
I
will
be
watching
for
that.
It's
all
I'm
gonna
say
for
now,
but
at
this
point
it's
not
something
that
I
that
I
support
I've
been.
I
think
pretty
clear
about
that.
G
My
question
is
on.
I
see
that
in
your
business
plan
very
good
one.
Thank
you
number.
Nine
rail
simulator
upgrades.
I
just
noted
that
that
you'll
be
working
to
ensure
that
the
simulator
is
an
exact
representation
of
both
expanded
rail
lines
so
stage
one
and
stage
two,
and
I
just
wonder
what
the
status
is
then
of
the
of
the
training
simulators
today
on
on
stage
two.
F
Yeah,
I
know
counselor.
This
is
the
part
that
reports
to
this
committee,
so
we
in
our.
I
can.
I
can't
recall
if
you
came
for
the
tour,
I
know
many
of
you
tried
out
the
simulators
that
if
you
go
to
our
training
facility
now
you
can
drive
the
electric
train,
which
is
confederation
line.
You
can
drive
the
diesel
train,
the
old
ones
that
we
had,
which
we
we're
going
to
keep
as
part
of
the
airport
spur.
F
You
can
drive
buses
and
pair
of
vehicles,
and
so
this
upgrade
gets
the
new
stadler
vehicles,
which
is
the
diesel
line
and
any
modifications
that
are
done
to
the
alstom
trains,
which
are
would
only
be
minor
and
cosmetic
in
nature.
So
they
they
do
the
fit
ups
for
the
stadler
vehicle
for
for
stage
two
because
stage,
two
on
the
diesel
line,
you're
running
stadler
vehicles
and
also
the
the
alston
vehicles.
G
F
So
so
the
simula
I'll
answer
the
simulator
part,
because
that's
not
part
of
fedco,
the
the
don't
the
simulator
does
not
come
from
stadler.
So
it's
not
part
of
the
stage
two
construction
contract.
This
comes
from
a
software
supplier
called
octo,
so
it's
not
linked
to
the
vehicle
build
out
of
stage
two
construction.
This
is
from
it's
software
upgrades
screens
and
and
they
do
a
cad,
mockup
and
so
forth.
G
G
F
G
E
E
E
I
have
since
learned
since
that
conversation
that
one
technology
company
has
offered
to
implement
a
small
pilot
project
in
ottawa
for
a
nominal
amount
to
showcase
the
capabilities
of
a
macro
transit
using
app
that
would
use
our
buses
and
our
operators
in
designated
areas,
so
that
offer
has
been
made
to
ottawa,
and
this
company
is
suggesting
that
a
pilot
project
could
be
tested
in
a
suburban
area
either
on
evenings
or
on
weekends.
They
just
require
some
ridership
data
from
ottawa,
which
they
are
unable
to
get
from
our
managers.
E
I
spoke
to
a
company
spokesperson
just
this
morning
and
they
tell
me
they
have
been
unable
to
connect
with
mr
scrimsher
or
anyone
in
transit
planning
since
before
christmas,
their
calls
are
just
not
being
returned.
So
my
question
is:
why
has
oc
transpo
not
responded
to
this
very
generous
offer
of
a
pilot
project
here
in
ottawa
to
see
how
this
could
possibly
work
in
our
city?
E
Other
canadian
cities-
and
I
know
specifically
brampton
hamilton
and
mississauga-
have
all
called
for
rfps
for
on-demand
macro
transit
again
using
our
buses
and
our
operators
changing
nothing
about
that.
But
putting
a
service
in
that.
Could
be
more
cost
efficient
here
in
ottawa,
so
I
want
to
know
like
what's
the
problem
here.
F
Counselor
respectfully
there's
no
problem.
I've
talked
to
many
of
these
companies,
as
is
mr
scrimger,
and
the
phone
is
ringing
off
the
hook
since
the
announcement
that
the
province
made
and
it's
even
bringing
more
now
that
you've
made
your
comments,
which
again
I
have
no
concerns
with
those
but
a
couple
of
things.
F
They
all
want
your
data,
they
all
will
come
in
and
do
a
pilot
for
you.
There
is
staff
capacity
that
we
need
to
do.
We
need
to
do
this.
Well,
they
they
paint
this
rosy
picture
that
they
can
come
in
and
it's
plug
and
play
it's
not
plug
and
play,
and
I
I
can
assure
you,
I'm
sure
you
don't
want
me
to
just
randomly
pick
any
neighborhood.
You
want
us
to
put
together
a
plan.
We
want
to
put
the
equity
inclusion
lens.
F
I
don't
arbitrarily
just
go
pick
a
route.
I'd
have
to
write
a
report
back
to
this
commission
and
so
forth.
So
I
don't
know
who
the
company
is.
That's
saying
that
we're
not
returning
calls
we've
returned
many
many
calls
we've
had
meetings
and
and
respectfully
to
the
vendors,
it's
not
complicated
to
understand,
but
we
work
for
you.
We
don't
work
for
the
vendors
and
they're
all
saying
that
they
can
do
things
literally
and
turn
around
on
a
dime.
Well,
we
are
in
the
middle
of
worldwide
pandemic.
F
We
are
dealing
with
a
very
aggressive
work
plan
that
you've
endorsed
last
year
was
not
on
our
work
plan
and
there
isn't
capacity
to
just
start
meeting
with
random
vendors
hearing
how
they
can
plug
and
play.
Mr
scrimger
met
with
one
vendor
twice,
who
had
the
exact
same
message
to
me,
which,
by
the
way
they
said
nominal
costs,
I
said,
do
it
for
free,
but
once
they
met
with
mr
scrimgeour,
he
quickly
explained
to
them.
We
have
we,
we
don't,
they
can't
do
what
they
pro.
They
thought
they
could
do.
F
We're
not
we
because
we've
put
it
on
our
work
plan.
That's
what
big
organizations
do
we
table
a
work
plan
with
our
board
of
governors
yourselves
and
you're?
It's
part
of
our
condition
of
funding.
We
have
to
do
it,
we
will
do
it
and
we
will
bring
it
to
you
now.
If
you
want
to
give
me
a
motion
that
says:
go:
do
a
pilot
on
a
micro
or
macro
transit
or
whatever
terminology
they
choose
to
use.
F
E
I
I
can
understand
that,
but
if
you
have
a
company
that
just
needs
some
say,
ridership
numbers
from
the
suburbs
that
we
could.
Why-
wouldn't
we
just
jump
on
this
because
we're
spending
we're
losing
so
much
money
on
running
these
empty
buses
right
now?
If
we
could
run
our
buses
with
more
people
in
them
to
where
these
people
really
want
to
go
and
it
would
increase,
ridership
increase
fares,
increase
efficiency.
E
Why
would
we
not
take
a
company
up
at
this
point
just
to
figure
out
why
how
this
could
possibly
work
for
us?
This
is
the
time
we
have
to
do
it.
You
know-
and
it's
the
perfect
time
to
do
it-
to
recreate
our
transit
system.
Yes,
keep
our
fixed
routes,
keep
our
fixed
buses,
our
fixed
operators,
but
add
to
it
complement
it
with
a
different
way
to
run
our
buses
through
community.
E
I
realize
that
it
takes
time,
but
I
think,
can
we
not
maybe
get
a
dedicated
a
few
dedicated
people
to
work
with
even
one
company
now
and
I'm
not
I'm
not
proposing
any
particular
company,
but
the
technology
exists
now
that
someone
could
go
to
a
bus,
stop
order.
A
bus
and
the
bus
can
show
up,
you
know
within
five
10
15
minutes
and
get
them
exactly
where
they
want
to
go.
It
exists
and
it's
not
going
to
affect
our
drivers
and
it's
not
going
to
affect
our
buses.
E
F
E
E
No,
I
would
like
to
if
we
could
get
it
done
for
a
small
pilot
project
for
a
specific
time
that
doesn't
cost
us
anything.
Can
we
not
do
that
that,
and
that
does
not
commit
us
to
actually
signing
a
long-term
contract
with
the
company,
but
it
gives
us
an
idea
of
how
this
can
work
for
us
and
maybe
allay
fears
in
the
community
and
with
the
atu.
F
Here,
chair,
if
you,
if
that
is
the
direction
of
this
committee,
take
something
off
the
work
list,
because
we've
given
to
you
what
we
can
do
and
again
I
have
the
full
support
of
the
city
manager
that
we
are
maxed
out
on
resources
right
now,
we're
dealing
with
a
worldwide
pandemic,
including
recovery,
and
including
we're
bringing
you
the
service,
adjustments
and
framework
for
further
service
cuts.
I
do
not
have
the
dedicated
one
and
it's
not
one
person.
F
I
can
assure
it's
more
than
one
person
and-
and
it
is
you
know,
counselor
mckinney
talked
about
equity,
councilor
kavanaugh
talked
about
ancient
inclusion.
We've
got
labor
relations
issues,
we've
got
policies,
you've
got
rules
in
terms
of
transit
providers,
there's
a
legal
framework
that
you
need
to
review.
It's
not
just
myself.
The
legal
team
will
need
to
be
engaged
and
procurement
in
terms
of
how
we're
going
to
sole
source
this.
So
I'm
in
your
hands,
chair.
A
A
So
what
I
encourage
you
to
do
is
we
will
work
going
forward
with
you
on
that?
First,
I
saw
your
request
was
reading
it
in
the
paper
today,
your
earlier
mention
to
it,
you
were
comparing
us
to
a
town
that
has
12
buses,
so
it's
we've
got
to
get
a
little
more
information
here
on
what
exactly
would
be
involved.
We
need
to
bring
procurement
in,
as
mr
manconi
mentioned
legal.
A
It's
not
just
snap,
your
fingers
and
shut
down
roots
in
your
community,
for
example,
and
turn
you
over
the
next
day
to
a
new
app
there's
some
work
that
has
to
go
into
this.
I
agree
that
we
we
need
to
continue
to
look
at
this
option
in
the
months
ahead.
There's
reports
coming
to
back
to
the
commission
on
how
we
can
make
some
changes
and
adjustments
to
the
service
going
forward,
but
they're
not
going
to
be
done
on
the
spur
of
the
moment.
We're
going
to
have
a
discussion
here
at
the
commission.
A
We
have
to
allow
public
input
into
that
discussion
at
the
commission
meetings
as
well,
and
then
staff
will
be
directed
to
go.
Hopefully
some
of
the
workload
that
mr
manconi
and
the
others
have
on
their
plate
right
now
will
be
reduced
so
that
we
can
take
on
more
projects.
But
I
I
would
not
be
supportive
of
giving
a
direction
to
staff
today
to
do
this
and
then
rework
the
work
plan
to
find
the
resources.
E
A
C
Thank
you
chair
and
thank
you
for
allowing
me
to
come
back,
and
I
will
be
brief.
Mr
manconi,
can
you
talk
about
funding
that
transit
authorities
are
receiving
from
upper
levels
of
government
in
2021
recent
announcements?
My
understanding
are
exclusively
for
capital
projects,
capital
initiatives.
Is
there
any
new
funding
coming
in
2021
for
operating.
F
I
was
commissioner,
I
was
just
looking
to
see
if
wendy
was
on
the
treasurer
was
on
this
call.
I
don't
believe
she
is.
She
is
she's,
put
pulling
all
that
together
and
and
is
gonna,
be
kind
of
giving
us
a
scorecard
on
where
we
are.
I
don't
have
that
for
you
today,
she's
tied
in
with
the
treasurer's
groups,
and
she
gets
literally
everyday
updates
on
on
those
pieces.
So
I
don't
have
that
answer
for
you
today,
but
I
will.
C
Thank
you
just
micro
transit.
I
I
don't
want
to
belabor
this
issue.
You
talked
about
earlier
on
the
possibility
of
augmenting
service
in
your
mind,
microtransit.
I
I
think
that
can
be
a
benefit
of
it,
but
I'm
concerned
that
the
provincial
government's
main
focus
of
microtransit
is
to
reduce
overall
costs.
Do
you
get
that
feeling
that
that's
where
they
want
us
to
go.
F
I
think
they
want
to
look
at,
like
all
of
us,
we're
concerned
about
costs
right
not
just
for
ourselves
but
our
future
generations
and
and
if
there's
there's
ways
to
do
this
at
a
lower
cost.
You've
all
spoken
to
me
about
pockets
of
your
community
that
you
know
you
know,
doesn't
won't
meet
warrants
for
a
bus
route.
But
how
do
we
get
people?
You
know
again
back
to
that
first
mile
last
mile,
so
I
think
it's
in
that
space.
What
I
point
to
is,
it
looks
like
it's
new:
it's
not
new.
It's
been
tried.
F
It's
been
failed
many
times
in
other
communities
by
the
way,
but
there's
other
initiatives
out
there.
There's
build-a-root
software.
That's
used
for
longer,
commutes,
where
the
public
agency
is
a
provider
and
you
get
a
string
of
neighbors
to
to
justify
a
bus
being
deployed.
It's
all
in
real
time.
We're
going
to
put
all
of
that
on
the
table.
I
mean
you
know.
I
say
it
over
and
over
again
pat's
one
of
the
best
in
in
canada
on
this
stuff
and
I'm
plugged
in
around
the
world.
F
I
think,
with
technology
you're
going
to
see
a
bunch
of
space
opening
up
where
you
can
do
what
we've
talked
about,
and
it's
not
about
privatization.
It's
not
about
a
two-tier
system.
It's
about
an
inclusive,
well-run
transit
system
that
meets
the
needs
of
everyone
with
the
proper
lenses
applied
to
it:
economic,
social,
equity,
inclusion,
caring,
inclusive,
safe.
All
those
things,
that's
what
we're
going
to
bring
back
to
you
in
terms
of
the
space
that
we
like
to
be
in
okay,.
F
There
are
so
many
terminologies
being
thrown
out
there
right
now.
What
it
points
to
is,
let's
be
candid:
the
private
sector
wants
to
be
in
this
space.
The
mobility
space
is
a
trillion
dollar
industry
around
the
world,
multi-trillion
dollar
industry
and
they
found
us
they
want
to
be
in
this
space
and
to
counselor
mckenny's
point.
You
got
to
be
very
careful.
What
is
the
mandate
of
public
transit?
It's
not
to
make
money
you're
at
50,
fair
box
recovery,
it's
to
provide
an
all-inclusive
mobility
system
for
everyone
across
the
city
and
so
again
back
to
principles?
F
And
you
know
I'm
not,
I'm
not.
You
know
saying
what
belleville
did
is
right
or
wrong:
they
had
a
gap,
they
filled
it
but
you're
at
a
different
scale,
you're
a
different
different.
You
know,
pace
and
and
construct.
We
just
want
to
do
it
right,
but
don't
kid
yourself.
The
private
sector
is
chasing
the
bottom
line
here.
They
see
a
need
and
they're
filling
the
need.
Is
it
right
or
wrong?
That's
for
you
to
decide
as
the
board
of
governors.
If
you
want
that
space.
C
F
J
So
I'll
a
private
thought
I've
had,
which
is
a
little
bit
a
little
bit.
It's
not
meant
to
be
dismissive,
but
the
definition
of
microtransit
see
from
each
company
that
approaches
us
is
very
closely
aligned
to
the
service
that
that
company
offers
the
services
the
companies
are
offering
different
services
and
their
definition
of
micro
transit
is,
is
whatever
they
whatever
they
promote,
whatever
they
offer,
whatever
their
their
services
or
their
software
provide.
J
What's
common
to
it,
all
is
the
idea
that
the
transit
vehicle
responds
on
demand
or
in
a
way
that
is
shaped
by
the
demand
when
people
actually
take
a
specific
action,
whether
it's
by
pressing
a
button
on
an
app
calling
into
a
call
center
or
talking
to
the
driver
on
a
bus
at
a
at
a
major
terminal
that
there's
a
behind
the
scenes
system
that
matches
those
trip
requests
into
a
into
an
itinerary
that
a
vehicle
can
follow
to
pick
people
up
and
to
drop
people
off.
That's
what's
common
to
all
of
them.
J
What's
varied
is
what
software
they're
promoting,
how
it
connects
in
with
our
core
operational
software,
how
it
faces
out
to
customers
how
it
treats
customers
who
don't
have
cell
phones,
how
it
works
departing
from
a
common
point,
what
type
of
vehicle
is
used?
What
type
of
service
arrangement
there
is
with
the
company
and
the
the
bigger
companies
seem
to
participate
in
a
range
of
these?
J
There's
a
wide
range
of
possibilities.
They
might
not
all
be
applicable
in
all.
They
won't
all
be
applicable
in
all
parts
of
ottawa
and
we
have
to
narrow
down
what
parts
are
applicable
in
what
parts
of
ottawa
where
we
can
find
something
that
is
responding
to
the
policy
needs
of
the
commission,
whether
that
is
extending
service,
improving
service
or
providing
service
at
a
lower
cost.
J
You
know
we
have
very
high
transit
ridership
and
there's
no
on-demand
service.
That's
ever
going
to
be
more
efficient
when
there's
a
lot
of
people
traveling
than
a
bus
going
straight
up
and
down
the
street.
Every
few
minutes
dropping
people
on
and
off.
This
is
all
going
to
be
about
times
of
day
or
areas
of
the
city
where
ridership
is
low
or
times
of
this
or
or
new
parts
of
the
city
as
they're
built
where
the
travel
habit
hasn't
yet
been
created.
J
So
we're
looking
at
the
experience
of
these
companies,
we're
looking
at
the
experience
of
transit
agencies,
we're
talking
with
edmonton
calgary,
regina
sault,
st
marie
north
bay
york
region
belleville,
we
you
know,
I
met
with
the
fellow
from
belleville,
probably
coming
up
on
two
three
years
ago,
as
they
were
starting.
That
demonstration
project
and
we
have
to
find
how
it
fits
into
a
big
city,
high
ridership
system,
like
oc
transpo.
E
Thank
you,
chair
again,
micro
macro.
I
think
it's
an
important
distinction,
because
one
is
a
private
operator
and
we
don't
want
to
see
that
we
want.
We
want
to
protect
our
staff
and
our
investment,
because
we
have
a
good
system.
What
we
want
is
a
better
system,
that's
more
responsive,
so
I'm
wondering
I
think,
because
this
is
we
are
looking
at
a
the
way
of
the
future
and
we
should
be
embracing
it.
A
E
E
A
A
Thank
you
now
before
we
go
on
to
the
next
item,
which
is
number
four:
the
advertiser
on
the
old
train
line,
one
I
just
want
to
clarify
one
thing
for
the
benefit
of
those
that
could
be
watching
us
online
or
listing
in
the
order
of
the
speakers
is
determined
by
zoom.
The
commission
members
put
their
hand
up.
We
go
to
whoever
gets
their
hand
up
first,
we
don't
randomly
choose
who
speaks
first
and
as
as
with
the
protocol
with
other
standing
committee
members.
A
We
always
try
to
go
to
the
committee
members
first
and
then
anybody
else
any
other
counselors
that
are
joining
us
today.
That's
what
they
get
to
ask
their
questions
after
the
commission.
Members
have
asked
theirs,
so
I
just
want
to
get
that
clarified
that
it's
not
a
random
selection
here.
So
on
this
item,
advertising
on
all
train
line,
one
there's
no
presentation.
We
have
no
registered
speakers,
so
we
can
go
straight
to
questions
to
staff.
I
believe
commissioner
kerricado
you
had
said
at
the
outset.
You
wanted
us
to
hold
the
item.
D
Thank
you
yeah,
and
it's
really
just
to
congratulate
the
great
work
that
staff
have
done
to
prepare
this
report
and
get
ready
to
roll
out
advertising
on
o
train
line,
one
trains
and
stations
pat
and
john
congrats
to
you
and
your
respective
teams.
I
think
it's
a
good
plan,
it's
one
that
gets
things
started
now
and
incrementally
works
up
towards
full
fledge
of
advertising.
Once
stage
two
is
is
online.
It
also
gives
us
a
chance
to
see
some
revenue
coming
in.
D
I
I
completely
understand
that,
given
ridership
numbers
and
the
pandemic
right
now,
it's
going
to
be
quite
low
at
the
beginning,
but
I'm
hopeful
like
the
rest
of
our
economy.
It
will
bounce
up
and
that
we're
going
to
see
significant
revenue
going
forward.
It
also
gives
us
a
chance
to
work
out
any
kinks
while
it's
low
and
sort
of
do
any
upgrades
or
station
improvements
that
we
need
to
do
so.
Congratulations.
I
really
like
the
plan
just
a
couple
questions
though
I
guess
they.
D
F
D
B
D
F
Our
signal
to
them
will
be:
we
want
to
move
as
quickly
as
possible,
you're
interested
in
this
revenue.
So
it's
the
the
industry
right
now
is
in
flux,
like
everything
else
and
as
vaccinations
roll
out-
and
you
know
you
heard
about
you-
know
possible,
concerts
coming
and
so
forth.
I
think
they'll
leverage
those
things
as
much
as
possible,
so
we
will
move
quickly.
D
F
D
A
C
Thank
you
acting
chair,
certainly
new
revenue,
that's
not
from
taxpayers
or
our
riders
is
very
good.
So
I'm
very
happy
to
see
the
possibilities
here,
and
I
note
that
we're
generating
about
2.2
million
per
year
discussing
because
they
haven't
entered
negotiations.
Yet
we
don't
know
what
the
net
increase
will
be
to
that
annual
amount.
Is
that
correct.
C
So
what
if
paterson
says
well
look?
Your
ridership
is
at
record
lows:
we're
not
going
to
have
the
target
market
in
your
stations,
trains
and
buses
that
you
normally
have
we're
going
to
lowball
you.
What?
If
what?
If
you
just
think
it's
not
good
enough,
are
we
handcuffing
you
into
signing
an
agreement
or
what,
if,
based
on
your
professional
experience,
you
just
don't
think
it's
a
good
enough
deal
for
us.
F
Fair
enough,
fair
enough,
sir,
maybe
I
can
help
your
your
question's
important
and
I
won't
prejudge
the
discussions,
but
I
can
tell
you
that
we
have
comparable
data.
So,
for
example,
I
know
the
calgary
operation.
They
have
lrt
on
rail,
so
the
the
the
market
rates
pre-covered
were
pretty
much
standard
in
urban
cities.
You
know
even
accept
the
downtown
new
york
city
and
stuff.
So
you
know
we.
We
have
a
lot
of
intel.
We've
done
market
soundings
in
the
past,
again
all
pre-covered.
F
C
C
C
F
That
that
all
comes
later
on
and
if
you're
chasing
the
big
money
in
this
space,
it's
called
station
domination,
and
you
can
see
that
if
you
go
to
montreal,
where
an
entire
station
is
the
color
of
the
brand
that
you're
pushing
so
everywhere
you
go.
You
see
that
brand.
That's
where
the
big
money
is
the
the
paper
transfer
stuff
that
everybody's
going
automated
it's
not
as
big
the
in-person
stuff.
You
got
to
be
careful
with
that.
E
Thank
you.
Oh
I
support
this
and
I
appreciate
the
work
that's
been
done
on
this.
I
remember
going
to
london
on
the
tube
system
and
reading
all
the
advertisements
for
the
shows
that
are
coming
up,
all
the
so
it
was.
It
was
fun,
so
I
I
think
that
can
be
part
of
our
tourism
package
as
well
just
talking
about
what's
going
on
once
we
get
back
into
that.
Of
course,
let's
keep
dreaming,
we
will
get
back
there.
My
I
just
have
a
question
regarding
what
we
accept
for
advertising.
E
F
F
So
we've
had
the
the
abortion
issues
we've
had
a
famous
pop
star
that
you
know
was
was
deemed
inappropriate,
but
we
had
to
keep
it
on.
We
we
had
911
ant
911
conspiracy
theories,
which
is
very
controversial.
Some
members
were
still
on
commission
back
then
this
is
what
comes
with
advertising
and
if
mr
o'connor,
I
know
he
dealt
with
it
when
he
was
a
city,
a
solicitor
but
legal.
F
The
opinions
are
crystal
clear
on
what
we
can
and
cannot
say
no
to,
and
it
puts
staff
in
a
horrible
position
and
we
have
a
process
for
that.
When
we
get
complaints
we
will
notify
council
there's
been
a
complaint
and
there's
nothing.
We
can
do
about
it.
So
it
it
comes.
It's
it's
come
in
the
past.
It's
going
to
come
with
this.
It's
part
of
this
business
and
the
supreme
court
court
rulings
were
very,
very
prescriptive.
F
I
C
C
B
E
A
Okay,
thank
you,
counselor
and
thank
you,
mr
mcdonald,
for
being
with
us
today
to
answer
questions
as
well,
so,
commission,
the
recommendation
is
that
the
transit
commission
approved
that
the
city
enter
into
an
agreement
with
paterson
outdoor
advertising
to
expand
the
existing
contract
to
include
otrains
line
1
and
stations
to
extend
the
contract
until
the
year
of
the
stage.
Two
old
train
extensions
expected
revenue
service
availability
is
that
recommendation
kerry.
B
A
C
A
B
That
translates
into
an
incidence
rate
about
fifty
percent
higher
than
the
general
population
in
the
city,
and
I'm
just
hoping
that
you
could
consult
with
ottawa
public
health
to
determine.
If
that
is
just
a
statistical
anomaly,
it
is
something
that
should
actually
we
should
be
concerned
about,
and
if
it
is
something
that
we
should
be
concerned
about,
if
there's
something
more
that
can
be
done.
F
I'm
glad
to
answer
it
right
now,
if
you
look
at
that
privilege,
okay,
great
question,
commissioner,
so
we
every
single
report
we
are
joined
with.
We
have
a
strategic
partnership
with
public
health
where
they
analyze
the
the
incident.
They
do
contact,
tracing
and
so
forth
and
absolutely
to
your
point.
They
are
looking
at
our
trend
line
and
they
will
tell
us
if
there's
a
transmission
issue
or
an
issue
in
the
workplace,
there
is
none.
There
has
been
none
and
it's
it's
it
it's.
F
A
G
G
A
B
G
Okay,
sorry
about
that
I'll
start
over
then.
Several
of
our
transit
bus
operators
have
expressed
concern
in
the
past
that
they
are
being
denied
access
to
employee
washrooms
at
lrt
stations.
According
to
some
operators,
rtg
has
told
operators
who
drive
buses
that
stop
at
redo.
Parliament
line
intimacy
stations
that
they
are
not
entitled
to
use
the
employee
washrooms
as
an
agency
that
operates
in
two
provinces,
oc
transpose
governed
by
the
canada
labor
code
and
according
to
the
labor
code,
if
feasible,
a
toilet
room
shall
be
provided
for
employees.
G
So
my
questions
to
staff
are
the
following:
is
rtg
permitted
to
deny
access
to
washrooms
on
city-owned
property
to
city
employees?
Does
the
city
carry
any
liability
for
failing
to
meet
the
canada
labor
code
provisions
regarding
employee
washroom
access?
How
many
complaints
have
been
received
about
the
lack
of
access
to
washrooms
by
bus
operators?