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From YouTube: Transit Commission - April 21, 2021
Description
Transit Commission - Agenda 24 - Wednesday, April 21, 2021
Agenda and background materials can be found at http://www.ottawa.ca/agendas
A
A
C
E
F
G
G
A
A
A
A
So
we'll
get
right
into
the
items.
I
believe.
Okay.
Item
number
one
is
the
update
we'll
hold
that
item.
Two
is
the
performance
reports
and
there's
a
presentation
with
that,
so
we'll
hold
on
to
that
as
well
and
item
number
three:
is
the
transit
service
evaluation
criteria
and
again
we
have
a
presentation
on
that
so
and
a
speaker
so
we're
going
to
hold
that
item
and
finally,
four
is
the
status
update,
transit,
commission
inquiries
and
motions?
Can
we
accept
that.
A
C
H
G
All
right
perfect!
So
if
you
go
to
the
the
overview
next
slide,
that
would
be
great
so
like,
like
previous
presentations,
we'll
start
with
the
performance
of
line,
one
an
update
on
the
rectification
plan
and
train
wheels,
then
I'll
turn
it
over
to
pat,
who
will
provide
some
information
on
the
transit
recovery,
update
and
covert
19.
G
So,
as
you
can
see,
you
know
the
next
couple:
graphs,
the
ones
that
we've
been
presenting
the
last
few
transmission
meetings.
This
graph
here
shows
again
that
you
know
well,
for
the
past
eight
months,
we've
we've
achieved
over
97
for
eight
consecutive
months
of
which
those
months
have
been
over
98
and
so
far
for
the
month
of
april
for
the
first
half
of
april,
where
right
now
we're
at
99
percent
of
service
for
client
services.
G
Next
slide,
please!
So
once
again,
this
train
this.
This
graph
is
showing
the
the
performance
on
both
a
monthly
and
a
daily
basis.
We
continue
to
see
a
high
degree
of
reliability,
both
daily
and
monthly,
less
and
less
variability.
That's
why
that
line
is
staying
above
that
the
dotted
line,
which
represents
the
97
and
you're,
not
seeing
those
those
dips
in
performance
that
we
saw
you
know
now.
G
G
With
respect
to
the
rectification
plan,
you
know
we've
communicated
previously
that
you
know
a
lot
of
the
work
is
effectively
complete.
So
you
know
the
first
five
items
switch
heaters.
The
the
cat
over
at
catenary
system,
traction
power,
passenger
doors
and
the
vehicle
at
hvac
is
considered.
Complete
work
does
continue
on
the
vehicle,
auxiliary
power,
cbs
units
and
the
other
function
in
the
braking
system.
Largely
software
related,
where
it's
a
series
of
adjustments-
and
you
need
to
you
know,
take
take
your
time
and
make
sure
everything's
validated
between
those
steps.
G
G
We
did
talk
about
two
other
additional
pieces
of
work,
one
being
tracked
so
with
regards
to
the
track
work
where
we
are
in
the
final
preparations
with
with
our
rtm
to
conduct
the
signal
track,
work
late
late
spring
early
summer,
you
know
we
we
anticipate
that
there
will
be
temporary
service
adjustments
to
allow
for
that
work
to
happen.
So
we
are
currently
finalizing
those
details,
making
sure
that
well,
rtg
is
securing
the
equipment,
the
resources,
as
well
as
the
plan
that
it
will.
G
You
know
we'll
talk
about
what
we
need
to
do
with
certain
portions
certain
section
of
the
track.
You
know
the
curves
as
opposed
to
straight
track,
so
that
work
is
ongoing
and
we
do
anticipate
some
temporary
service
adjustments.
That
would
be
we'll
be
communicating
in
advance
talked
about
coupler
inspections,
and
so
it
was
attributed
to
potentially
attribute
to
some
service
disruptions
earlier
in
the
year.
G
All
the
inspections
and
the
associated
work
is
complete
on
20
of
those
vehicles
and
the
remaining
vehicles
are
planned
to
be
completed
within
the
next
month.
It's
also
important
to
note
here
that
we've
had
no
recent
occurrences
of
any
service
disruptions
associated
with
couplers,
so
positive,
positive
work
there
and
additionally,
I'd
like
to
notify
you
that
the
11
train
schedule
that
we
implemented
for
march
and
april.
G
We
will
be
extending
that
for
an
additional
three
months
so
may
june
and
july,
and
then
we'll
be
using
the
the
august
month
to
ramp
up
to
the
the
normal
15
trains
in
the
am
and
the
13
trains
pm
next
slide.
Please
and
then.
Lastly,
with
regards
to
the
the
train
wheels,
the
wheel
replacements
are
ongoing
and
we
continue
to
use
the
this
period
of
low
ridership
to
to
get
that
work
complete.
G
You
know
I
I
do
need
to
state
this
every
single
time,
because
I
I
want
to
be
clear
that
the
daily
inspections
of
the
fleet
is
continuing
and
it
will
continue
until
you
know
the
wheels
are
replaced
or
those
segments
are
adjusted.
Inspection
replacement,
work
is
complete,
is
proceeding
at
both
sites.
We've
talked
about
that
previously
and
we
continue
to
participate
in
with
the
tsb's
independent
investigation
and
whatever
parties
that
are
needed,
whether
it
be
the
safety
office
or
the
rmco
or
other
experts.
G
I
I
Certainly
we
expect
april
to
be
a
lower
number
and
may
perhaps,
as
well
as
the
current
public
health
restrictions
have
just
come
into
effect,
so
we'll
be
watching
those
numbers
we
report
to
you
next
time.
We
continue
to
move
on
to
ridership
and
continue
to
make
changes
to
transit
service
where
necessary.
The
next
slide,
please.
I
So,
as
of
the
date,
we
prepared
this
presentation
since
the
beginning
of
the
pandemic,
106
of
our
co-workers
at
oc,
transpo
have
tested
positive
for
covet
19
80
of
those
have
recovered
and
are
back
to
work.
26
are
continuing
to
self-isolate
and
recover,
and
the
next
slide
please-
and
I
think
that's
the
end
of
our
presentation,
we'll
be
happy
to
answer
any
questions.
A
Thank
you
very
much,
mr
charter
and
mr
stringer,
so
there's
no
delegations
for
the
update
this
time.
We
did
receive
a
written
submission
from
mr
jan
lam.
I
believe
everybody's
got
a
copy
of
that.
So
now
we
before
we
go
into
questions
of
staff.
We
have
to
a
couple
of
motions
to
introduce
first
related
to
the
update
council
brockington.
Would
you
like
to
introduce
your
motion
first,
please.
C
Thank
you
jerry,
yes
and
good
morning.
Members
of
the
commission
received
this
yesterday
and
thank
you
to
the
committee
coordinator
as
well
so
chair,
I'm
moving
a
motion
today
that
would
ask
the
mayor,
through
city
council,
to
write
to
the
province
and
dr
etches
of
ottawa
public
health
to
put
a
greater
priority
on
vaccinations
for
essential
workers,
including
transit
employees.
C
Certainly,
the
more
aggressive
variants
of
this
virus
have
impacted
our
transit
staff
at
a
much
greater
rate
in
the
first
few
months
of
2021
in
all
of
20
20
55
employees
in
2021
versus
all
of
51
in
all
of
2020..
So
this
really
isn't
a
debate
about
which
essential
workers
are
more
important
than
others.
C
This
is
a
discussion
that
needs
to
be
had
that
there
needs
to
be
greater
emphasis
and
priority
on
essential
workers.
We've
been
calling
them
heroes
since
the
first
day,
and
yet
there
are
so
many
essential
workers
who
today
have
still
not
been
vaccinated,
including
public
facing
transit
employees
so
chair.
I
want
to
put
that
on
the
floor,
I'm
happy
to
entertain
questions
and
listen
to
the
debate,
but-
and
I've
spoken
to
a
number
of
colleagues
as
well,
there
may
be
some
some
modified
language
or
wording
to
make
this
more
palatable
to
folks.
C
But
really
my
my
intent
here
is
to
acknowledge
that
we
have
had
staff
show
up
every
single
day
since
the
pandemic
started.
We
have
never
stopped
providing
service
to
the
people
of
ottawa,
who
rely
on
public
transit
and
there
needs
to
be
a
greater
push
and
priority
on
essential
workers
and
transit
workers
are
absolutely
in
that
category.
So
chair
I'll
leave
it
there
and
happy
to
take
questions.
A
B
B
Okay,
whereas
the
city
of
ottawa
declared
a
state
of
emergency
as
a
result
of
the
covid
19
pandemic
on
march
17th
2020
and
whereas
during
the
pandemic,
oc
transfer
continued
to
operate
continuously
with
that
one
day
of
cancelled
service
and
whereas
oc
transfer
personnel
who
work
as
bus,
train
and
para
operators.
Transit,
supervisors,
o
train
ambassadors
and
transit
supervisors,
come
into
direct
contact
with
the
people
with
the
public
and
are
essential
to
its
success.
B
And
whereas
many
osu
transport
personnel
who
provide
critical
service
to
the
entire
system
may
not
be
in
direct
contact
with
the
public
but
also
provide
essential
service.
And
whereas
the
service
provided
by
osu
transpo
and
its
staff
supports
our
city's
frontline
essential
workers
and
their
transportation
needs.
And
whereas
public
transit
workers
are
included
in
phase
two
of
the
technical
framework
for
covet.
B
19
vaccinate
vaccine
distribution
developed
by
the
province
of
ontario,
therefore
be
it
resolved
that
the
transit
commission
direct
the
chair
to
write
to
ottawa's
medical
officer
of
health
to
emphasize
the
role
of
public
transit
workers
and
enabling
essential
work
to
continue
in
the
city
of
ottawa
and
ask
that
this
be
shared
with
the
ottawa
vaccine.
Sequencing
task
force
for
their
consideration,
as
they
undertake
the
work
of
sequencing,
essential
workers
who
cannot
work
from
home,
including
transit
workers.
B
I
do
think
it's
important
to
recognize
the
essential
work
that
our
transit
employees
are
doing
right
now,
in
particular
the
backbone
work
that
they
do.
They
provide
the
transportation
and
mobility
for
other
essential
workers
to
actually
get
to
their
job.
So
I
I
think
we
really
need
to
emphasize
and
recognize
the
work
that
they're
doing
and
the
role
that
it
plays
in
our
city's
ability
to
function
and
and
to
get
essential
workers
to
where
they
need
to
go.
H
Thank
you
chair
and
thanks
for
the
opportunity.
First,
I
want
to
thank
members
of
committee
that
are
very
passionate
about
you
know,
giving
the
credit
to
our
staff,
that
is,
that
is
due
and
that
is
earned
by
them.
You
know
we're
calling
them
heroes
and
that's
that's
what
they
are.
They
have
been
here
every
single
day
of
this
pandemic
and
they've
been
there
not
just
moving
essential
workers
around,
but
also
they've,
been
part
of
the
vaccine.
Rollout
you've
seen
the
buses
at
all
the
locations.
H
H
I
want
to
share
with
members
of
committee
a
couple
of
things.
First
off
I've
had
multiple
discussions
with
dr
etches,
including
last
night,
on
this
very
complicated
subject
and
I've
shared
with
her
the
discussions
I've
had
with
clint
krabc,
the
union
leader,
who
is
very
passionate
about
protecting
his
members
as
you
are,
and
what's
troubling
members
is
the
uncertainty.
H
It's
it's
the
when
and,
and
you
know
the
motions
are
important.
I
don't
want
to
pick
one
over
the
other,
but
I
I
can
say
that
where
there
there
is
congruency,
and
so
if
the
friendly
amendments
work
out
counselor
commissioner
gowers
points
it
in
the
right
direction
as
it
directs
it
to
the
experts,
because
I'm
not
an
expert
in
this
field
and
whatever
dr
edges
can
do
with
science
and
with
with
influence
at
the
provincial
table.
H
Here's
when
or
at
least
narrow,
that
uncertainty
down
that's
the
anxiety.
Yes,
the
new
variant
is
has
caused
some
spikes.
I
can
tell
you
that
our
covert
task
force
that
was
in
place
from
day
one
has
implemented
every
single
measure
that
staff
have
brought
forward,
we're
just
moving
to
exterior
tent
rentals
for
eating
areas
and
so
forth
for
staff-
and
you
know
we-
we
have
all
the
data
from
public
health
that
helps
us
respond
to
every
single
one
of
this
situation,
including
contact
tracing
and
so
forth.
H
A
Thank
you,
mr
manconi,
and
whereas
both
these
motions
have
to
to
do
with
prioritizing
transit
riders
as
essential
service.
I
wonder
if
I
can
call
on
the
chair
of
the
board
to
help
to
provide
some
guidance
on
his
thoughts
on
the
two
motions
as
well,
which
would
best
accomplish
what
we
want
to
do
here.
J
J
I
I
can
say
chair
hubley
that
we
had
our
I'm
told
our
second
longest
public
health
meeting
ever
on
monday
night,
and
the
vast
majority
of
that
time
was
spent
talking
about
the
vaccine,
rollout
and,
and
a
lot
of
that
was
about
about
priority
and
sequencing,
and
quite
a
number
of
of
members
of
the
board
also
do
double
duty
and
sit
on
your
sit
on
this
commission
as
well.
So
they're
well
aware
of
those
those
discussions
and
after
much
discussion
and
hearing
from
25
delegates
on
this.
J
On
this
particular
question,
the
the
approach
that's
set
out
in
in
commissioner
gower's
motion
is
is
what
the
board
landed
on
is
the
most
appropriate
way
to
deal
with
it.
Vaccine
sequencing
is
obviously
a
very
difficult
maze
to
get
through,
especially
in
light
of
the
vaccine
supply
that
we
have
now.
J
Mr
manconi
speaks
to
certainty
and
I
think
we
would
all
like
that,
and
and
of
course
most
most
of
that
comes
down
to
when
the
vaccines
are
going
to
be
available
and
in
what
quantity
and-
and
I
know
mr
de
monte
who's,
not
on
the
line
this
morning.
But
mr
de
monte
is
in
constant
discussion
with
the
province
around
this
and
and
with
with
public
health
in
that
regard
as
well.
So
I
would
urge
the
commissioners
we
we
had
to
be.
J
The
other
part
of
the
the
difficult
discussion
on
on
monday
night
is,
of
course,
the
board
can
suggest
or
ask
dr
etches
in
her
role
as
moh
to
do
things,
but
the
board
doesn't
have
the
authority
to
tell
dr
edges
to
do
things.
It's
it's
similar
to
the
relationship
that
councilor
deans
or
commissioner
deans
would
be
familiar
with
with
the
police
services
board
and
the
and
the
chief
of
police.
J
So
so
again,
chair
hubli.
I
would
recommend
I
can't
vote
today,
but
but
I
would
recommend
that
those
who
can
support
councillor
gower's
motion-
that's
the
one,
that's
most
in
sync,
with
with
what
public
health
thinks
is
the
way
forward
on
this
and
the
one
that
they
will
be
able
to
work
with
most
effectively.
So
thank
you
for
the
time
to
to
speak.
To
that.
A
Okay,
thank
you
very
much.
Councillor
aguilar
your
input's
greatly
appreciated
on
this.
I
think
the
other
point
we've
got
to
keep
in
mind.
Commission
is
that
on
april
9th
the
mayor
already
requested
that
to
the
province
that
transit
workers
be
considered
the
essential
service
and
be
queued
for
the
vaccines.
C
Thanks
chair,
I
really
appreciate
the
the
words
from
both
mr
manconi
and
and
cherigly.
I
have
no
issue
with
us
solely
contemplating
counselor
gower's
motion.
The
one
addition
I
would
like
us
to
consider
is,
in
addition
to
our
guidance
to
dr
etches,
consider
an
additional
ask
to
the
province.
They
continue
to
make
decisions
and
prioritize
cohorts
that
impact
ottawa
and,
in
addition
to
us,
making
a
statement
to
dr
etches.
C
I
would
really
like
us
to
see
as
well
providing
that
statement
to
the
province,
so
I'm
willing
to
withdraw
my
motion
to
make
this
quicker
focus
on
counselor
gower's
motion.
But
for
me,
in
addition
to
anything
that
we
say
to
dr
etches,
we
should
be
making
a
statement
to
the
province.
Thank
you,
chair.
A
C
A
E
You,
actually,
I
thought,
counselor
wright
gilbert
was
ahead
of
me.
So
but
that's
okay,
thank
you.
Well,
I
sit
on
the
board
of
health
as
well,
so
I
was
there
and
it.
This
is
a
tough
call
to
say
who's
the
most
important,
essential
worker.
We
heard
very,
very
passionate
debate
about
child
care
workers.
E
That
was
the
whole
gist
of
most
of
the
witnesses
we
heard
on
monday
night
and
frankly,
as
the
liaison
on
women
and
gender
equity,
it's
a
it's
a
profession
that
is
dominated
by
women,
and
so
it's
it's
heartbreaking
to
say
one
group
over
another.
I
I
totally
get
the
argument
for
transit
workers,
they're
very
important
to
us.
E
Obviously-
and
I
would
have
you
know,
I
would
have
supported
that,
but
I
I
don't
feel
comfortable
putting
them
over
and
above
when
we
have
a
a
group
that
came
to
us
very,
very
passionately
at
the
board
meeting,
I'm
wondering
if
we
can
put
a
small
amendment
of
when
you
say,
including
transit
workers
and
child
care
workers.
I
know
this
is
the
transit
commission,
but
I
feel
that
that
that
we
have
to
recognize
what
what
we've
heard
and-
and
I
think
that's
important.
A
A
A
The
next
thing
you
know
we're
sending
the
list
of
what
we
think
are
essential
workers
over
to
a
public
health
to
deal
with
and
and
my
understanding
from
the
members
that
were
there
on
monday
night
they've
already
dealt
with
that
and,
as
the
chair
eglei
pointed
out,
there
is
a
task
force
that
does
the
the
queuing
of
the
essential
workers
identifying
who
they
are
and
where
in
the
lineup
they
should
be.
It
is
not
the
work
of
the
commission
to
do
that.
A
I
would
agree
with
you
and
I
just
think
that
a
motion
to
do
with
child
care
workers
would
be
better
placed
at
public
health
or,
if
you
want
to
take
it
to
community
and
protective
services
that
has
oversight
over
that
area.
It
would
be
a
better
fit
there.
But
I
don't
want
us
at
the
transit
commission
to
start
making
a
list
of
who's
essential
and
where,
in
the
queue
they
should
go.
I
I
The
new
bus
lanes
will
certainly
set
us
up
for
improved
reliability,
perhaps
reduce
travel
time
that
we'll
have
to
see
with
experience
and
that
may
draw
more
more
customers
to
that
corridor
than
have
been
using
it
in
the
past,
as
ridership
returns,
we'll
have
to
watch
as
ridership
returns,
but
I
think
it'll
be
quite
possible
that
you
know,
as
ridership
comes
back
with
these
bus
lanes
in
place.
It
may
be
that
more
of
that
ridership
is
on
car
length
than
it
has
been
in
the
past
people.
I
We'll
have
to
watch
how
that
goes
watch
what
what
the
patterns
are
of
travel
as
people
return.
There
are
some
opportunities,
especially
you
know,
with
the
bus
lane,
but
also
as
the
stage
two
work
continues.
There
are
definitely
opportunities
to
bring
more
roots
in
and
use
lincoln
fields
as
more
of
a
focal
point.
It's
been
a
an
important
focal
point
in
the
past,
but
to
make
it
even
more
of
a
focal
point
for
some
of
the
the
services
in
that
area
that
have
been
connecting
in
other
locations
in
the
past.
K
I
think
we
can
all
agree
that
essential
workers
should
be
vaccinated
as
soon
as
possible.
They
are,
as
the
title
says,
providing
essential
services
to
our
community.
They
cannot
work
from
home
like
I
am
right
now
and
like
many
all
of
us
are
essentially
so
I
think
that
that's
something
we
can
all
agree
on.
What
I
would
hope
is
that
we
can
all
also
agree
much
like
counselor
glyced
and
mr
manconi.
I
agree
with
mr
manconi
we're
not
public
health
experts.
K
As
far
as
I
know,
none
of
us
are
public
health
experts.
Someone
please
correct
me.
If
I'm
wrong,
I'm
not
one.
I
can
tell
you
that,
even
though
I
work
in
I
work
for
health,
canada,
what
I
will
say
is
this
dr
etches
and
our
various
advisory
medical
advisory
committees
are
the
public
health
experts
and
should
be
the
ones
that
are
making
decisions
with
respect
to
prioritization
for
vaccines.
K
Mr
manconi
raised
an
interesting
point
where
he
said
that
the
the
main
concern
for
our
transit
workers
and
essential
workers
is
when
will
they
get
the
vaccine
I'll
expand
that
to
that's
the
main
concern
for
all
of
us
who
haven't
received
it
already.
I
turned
40
in
two
weeks
and
I'm
registered
with,
I
think,
every
pharmacy
in
the
city
to
try
to
get
a
vaccine,
but
you
know
I'm
waiting
my
turn.
K
I've
never
been
so
excited
to
turn
40
and
get
a
needle,
but
I
think
that-
and
I
agree
with
the
chair-
that
we-
we
are
not
in
a
position
in
transit
commission
to
be
decreeing
or
making
an
edict
about.
Who
is
what
group
of
essential
workers
is
more
at
risk
than
others
and
should
be
prioritized
that
needs
to
be
left
up
to
public
public
health
experts,
and
that
is
key
in
this
entire
discussion
about
covid.
K
That
decisions
should
be
left
up
to
public
health
experts,
and
so
I
will
always
defer
to
the
to
the
expertise
and
the
advice
of
dr
etchers
and
other
public
health
experts.
Let's
base
our
decisions
on
science
and
and
not
emotion,
one
question
I
do
have
for
mr
manconi
and
his
team,
if
I
might
in
the
present,
so
I
guess
I
do
have
a
question
on
the
presentation.
I
lied
in
the
presentation.
You
said
there
were
106
individuals
who
had
contracted
cobia
19.
K
H
H
I
can
tell
you
the
following:
every
single
case
is
immediately
invokes
a
contact
tracing
and
we
do
the
many
reports
that
you
see
we
immediately
report
out
and
then
those
that
are
internal
facing
non-public
facing
we
keep
records
of
all
that.
So
you've
seen
that
in
the
stats
in
there
do
we
have
the
data
on
all
of
that.
K
No,
I
absolutely
respect
that
as
well,
and
I
was
trying
to
figure
out
a
way
to
ask
the
question
so
that
you
know
you
could
sort
of
answer
it
and
I'm
always
happy
to
provide
a
heads
up.
If
I
think
you
guys
should
bring
some
data
to
the
meeting
so
always
happy
to
do
that.
I'm
taking
from
your
answer,
you
do
not
have
to
confirm
or
deny,
because
it'll
put
you
in
a
sticky
position
that
we
probably
have
had
a
couple
of
cases
of
workplace
transmission.
That
is
it'd
be
odd.
H
Did
you
get
it
because
you
were
at
work
and
there
were
not
proven
measures
in
place,
so
it
gets
very
complicated
very
quickly
and
again,
the
contact,
tracing
and
the
audits
from
public
health
are
done
and
we
have
representation
from
our
health
and
safety
committees
and
we
can
communicate
our
union
and
so
forth.
So
it's
just
a
caution
on
on
on
the
terminology.
K
For
sure,
so
when
I
use
the
the
term
the
terminology
of
workplace
transmission,
what
I
mean
is
is
that
the
individual
who
has
contracted
covid19
has
been
contact
traced
it
in
through
contract
tracing
they
have.
We
have
figured
out
that
they
contracted
covad19
while
performing
their
duties,
so
while
working
so
either
from
a
co-worker
or
or
a
member
of
the
public.
That
is.
K
That
is
what
I
mean
by
workplace
transmission.
But
I
understand
you
can't
share
those
numbers
and
that's
fine,
so
I
would
be
very
supportive
of
counselor
gower's
motion.
I
do
think
that
councillor
brockington's
potential
friendly
amendment
to
do
with
you
know
reiterating
to
the
province
that
essential
workers
should
be
vaccinated.
I
don't
think
there's
any
harm
in
that.
I
know
the
mayor
said
it
on
april
9th,
but
there's
no
harm
in
saying
it
again.
K
Just
to
reiterate
in
case
the
premier
has
forgotten,
and
so
I
think
that,
as
I
said
I'll
just
reiterate,
I
think
we
need
to
leave
decisions
about
who
gets
vaccinated
and
when
to
be
experts.
I
don't
disagree
that
that
transit
workers
are
absolutely
are
essential
workers.
We
need
to
do
everything
we
can
to
sorry.
My
cat
is
biting
wires.
K
Everything
we
can
to
to
protect
them,
and
you
know
from
what
I
understand
oc
transpo
is-
is
putting
in
measures,
as
mr
mancone
just
said,
outdoor
tents
for
eating
and
and
other
things
to
to
protect
them
and
and
is
in
constant
contact,
obviously
with
mr
crabtree.
So
I
have.
I
have
no
concerns
there,
but
I
just
want
to
caution
this
commission
that
you
know
we
are
not
public
health
experts
and
we
should
not
be
decreeing.
K
C
Thanks
chair,
when
you
look
at
the
technical
framework
for
vaccine
distribution,
which
I
understand
the
province
created,
they
they
list
the
essential
workers
and
they
prioritize
prior
prioritize
them.
There's
two
phases:
first
group
second
group
and
public
transit
drivers
are
in
the
second
group,
they're
going
to
be
part
of
the
cohort
that
could
be
still
two
two
and
a
half
months,
potentially
before
they
get
vaccinated.
And
what
I'm
saying
is:
that's
not
good
enough.
C
The
transit
commission.
As
you
rightly
point
out,
we
are
focused
on
our
personnel
and
I'm
not
saying
one
group
is
more
important
than
the
other.
The
message
I
just
want
to
say
today
is
that
essential
workers
need
to
be
greater
priority
and
transit
workers,
in
particular,
who
work
for
oc
transpo
that
we
are
responsible
for.
We
have
a
duty
of
care
for
our
employees.
We
need
to
speak
up
and
we
need
to
say
these
folks
are
important.
C
The
first
phase
chair
school
bus
drivers,
school
bus
drivers,
are
part
of
the
first
group.
They
provide
almost
the
same
type
of
service
that
an
oc
transport
bus
driver
does
they're
shuttling
people
from
one
point
to
another,
and
so
I
think
we
can
make
an
argument
that
transit
workers
should
be
greater
prioritized.
C
C
Why
do
I
get
priority
over
people
who
provide
critical,
essential
services
to
keep
our
city
rolling
along
and
so
that's
the
statement
I
want
to
make
so
councillor
gower's
wording
with
respect
to
approaching
dr
etches.
I
can
support,
but
there's
got
to
be
a
way
to
send
a
signal
at
the
same
time
to
the
province.
C
They
are
as
engaged,
if
not
more
engaged
in
determining
which
ottawa
residents
and
which
ottawa
workers
get
vaccinated
and
win
they're
calling
the
shots.
In
many
regards,
so
I
don't
know
whether
we
we
can
have
agree
that
we
just
copy
the
letter
to
our
local
mpps
and
the
minister
of
health
and
premier,
and
not
not
have
a
second
clause
where
we're
writing
a
second
second
letter.
C
But
if
we're
going
to
write
a
letter
to
dr
etches,
I'm
okay,
if
we
can
just
copy
the
letter
to
our
local
mpps,
the
minister
of
health
and
premier,
and
I'm
looking
to
you
to
see
if
that
would
be
friendly,
not
write
a
second
letter,
but
simply
we'll
just
copy
this
letter
to
those
folks
would
that
be
friendly.
Chair.
B
Here
can
I
respond
sure,
go
ahead,
council
governor,
could
I
suggest
counselor
or
commissioner
brockington,
perhaps
copying
the
letter
to
the
chief
medical
officer
of
health
in
ontario
as
the
appropriate
provincial
official,
to
hear
our
concerns.
Since
the
original
letter
is
going
to
our
chief
medical
officer
in
ottawa,
the
the
adjacent
on
the
provincial
level
would
be
the
provincial
medical
officer.
A
Counselor,
thank
you
councillor
gower.
I
just
want
to
clarify
one
thing.
You
said
there
councilor
brockington.
You
highlighted
that
the
province
was
lowered.
The
age
limit
down
to
40,
I
think,
was
sunday
afternoon.
They
did
that
for
anyone
wanting
the
astrosenica
vaccine
and
that's
a
group
you
see
yourself
in,
but
why
do
you
see
transit
workers
not
being
able
to
be
in
that
group?
A
It's
for
any
citizen
over
40
years
is
my
understanding,
so
transit
workers
are
in
that
group
and
can
get
the
vaccine
it's
just
the
under
40
and
from
what
I
understand
from
speaking
to
our
local
officials.
Is
that
as
soon
as
there's
supply,
they
intend
to
lower
that
age
limit
further.
Maybe
councillor
egwy.
If
you
want
to
weigh
in
on
that,
so
make
sure
that
my
facts
are
straight:
it
can
transit
workers.
Now
any
transit
worker
over
40
is
already
eligible
for
a
vaccine
right
yeah.
I.
J
J
I
wish
we'd
stop
actually
saying.
Astrazeneca
can
register
for
a
vaccination,
okay
and
against
kobet.
You
know
I
saw
an
interesting
comment.
Somebody
said
you
know
when
you
get
your
flu
shot.
Do
you
ask
the
pharmacist
who
made
the
flu
shot
or
who
made
your
your
asthma
medication?
Or
what
have
you
and
and
the
answer?
Is
we
don't
so?
Yes,
anybody
over
40
in
the
province
can
register
to
pharmacy
for
a
vaccination.
A
C
A
Right,
I
I
believe
so
we're
going
to
run
through
this
one
more
time
at
the
end,
what
we're
at
with
the
amendments-
and
we
can
go
from
there-
I
I
I'll
be
up
front
with
you,
council
brockington.
I
really,
I
think,
as
other
commissioners
have
expressed,
have
a
lot
of
concern.
What
you're
suggesting
that
we
change
the
queuing
of
who
gets
the
vaccine,
so
I
just
want
to
see
where
we
land
on
that.
Commissioner
olsen.
F
Thank
you,
mr
chairman,
just
to
change
space
a
little
bit.
I
took
back
to
the
presentation
and
just
a
question
for
mr
charter
and
mr
manconi,
I'm
not
sure
which
one,
but
I
think
congratulations
are
in
order.
Things
seem
to
be
going
very,
very
well.
All
the
issues
that
have
been
identified
in
the
past
seem
to
have
been
addressed
or
being
addressed.
F
H
No
new
issues,
what
a
major
milestone
that
we've
hit-
believe
it
or
not,
is
a
portion
of
the
fleet
is
due
for
and
is
in
the
process
of
getting
major
inspections,
and
I
believe
it's
at
the
200
000
kilometer
mark.
So
you
know
our
trains
have
been
running
a
lot
and
so
they're
doing
the
major
inspections
to
them.
H
Now,
along
with
everything
else
and
major
inspections,
aren't
normally
a
big
deal,
but
because
they've
got
the
wheel
issues
they've
got
everything
else
going
on
and
that's
why
we're
keeping
it
at
11
trains?
You
know
there's
low
volumes
on
it,
we're
taking
full
advantage
of
it
so
that
and
a
hardcore
press.
We
have
pressured
them
to
get
out
and
do
the
track
grinding
ballast
compaction
and
so
forth,
which
may
result
in
us
wanting
to
do
some
shutdowns,
so
they
get
extended
periods
of
time
on
the
rail
again.
H
This
is
the
opportune
time
to
do
that,
so
the
equipment
has
been
booked.
It
goes
around
canada
and
north
america
specialized
equipment,
and
those
are
two
things
that
troy
and
I
have
been
focused
on
in
terms
of
getting
it
done
and
then,
of
course,
of
course,
is
what
troy
mentioned.
The
independent
review,
so
independent
review
has
been
done.
They
like
what
they
see
on
on
many
of
the
items.
We
need
to
get
the
track
work
done
before
they
can
sign
off
on
that
and
then
it's
a
question
of
consistency
and
rhythm.
H
D
Good
morning
chair,
thank
you.
Thank
you,
john
and
the
team
for
the
update.
My
question
relates
to
the
emotion
that's
on
the
floor,
and
I
just
want
to
understand
it.
Procedurally,
if
the
transit
commission
was
to
pass
the
gower
motion
today,
does
it
is
it
referred
to
counsel,
or
does
it
go
from
the
commission
to?
D
I
guess
in
this
case
to
our
medical
officer
of
health,
because
I
think
you
know
just
to
preface
this.
I
agree
with
councillor
kavanaugh
without
picking
essential
workers.
I
think
there's
a
number
of
individuals
that
have
continued
to
work
while
we're
all
staying
at
home,
and
I
think
it's
danger-
I
recognize
your
mandate
is
within
the
transit
commission.
I
respect
that
and
that's
why
the
motion
is
so
specific.
I'm
not
questioning
that.
D
A
I
A
E
A
G
G
John,
I
know
we
have
an
internal
like
online
newspaper
with
oc
transpo.
Are
we
actually
sending
messages
to
our
operators
suggesting
or
advising
them
now
that
shot's
available,
if
you're
over
40
there's
a
a
decent
number
of
plus
40
operators
that
do
a
great
job
out
there
we've
letting
them
know
they
should
take
the
opportunity
and
get
the
vaccination
for
giving.
H
G
H
Yes,
you're
going
to
be
receiving
a
memo.
Mr
greer
credit
to
him
worked
his
magic
with
our
procurement
folks
and
we've
got
an
acceleration
plan
so
april
27th
you're
going
to
start
seeing
buses
on
the
road
in
addition
to
the
12
that
already
have
them,
but
you're
going
to
start
seeing
the
fleet
in
tranches
getting
done
and
will
be
done
by
the
end
of
the
summer.
G
Great,
thank
you
so
much
so
again.
I
I
just
echo
a
lot
of
the
comments
that
we've
heard
here
today.
I'll
keep
it
brief
is
you
know
there
is
the
head
of
our
city
and
don't
tell
jim
it's
not
him.
For
the
last
year
it's
been
dr
etches
and
she
has
provided
the
guidance
that
has
gotten
us
this
far
and
I
fully
support
him.
Thank
you,
glenn
for
modifying
the
motion
I
are
putting
in
a
new
motion.
G
A
B
Be
it
resolved
that
the
transit
commission
directed
the
chair
to
write
to
ottawa's
medical
officer
of
health
with
a
copy
of
the
chief
medical
officer
of
health
for
ontario
to
emphasize
the
role
of
public
transit
workers
in
enabling
essential
work
to
continue
in
the
city
of
ottawa,
and
ask
that
this
be
shared
with
the
ottawa
vaccine.
Sequencing
task
force
for
their
consideration
as
they
undertake
the
work
of
sequencing,
essential
workers
who
cannot
work
from
home,
including
transit
workers.
G
A
I
I
Will
thanks
eric
so
the
this
by
way
of
introduction
background?
This
is
the
first
of
the
ongoing
series
of
reports
following
the
the
process
that
you
laid
out
for
us
and
reporting
on
the
measures
that
you
approved
at
your
meeting
in
february,
so
we'll
be
reporting
on
these
twice
a
year
and
there's
much
more
detail
in
the
report.
But
I
will
go
through
some
of
the
high
points
here.
Some
of
the
main.
I
I
I
Next,
please
so,
first
of
all,
under
customer
safety,
the
customer
injury
rate
is
the
the
measure
that
we
we
have.
This
is
the
number
of
customer
injuries
per
million
trips,
where
that
injury
required
the
injured
person
to
be
transported
to
hospital
and
where
that
reoccurred
has
occurred
as
a
result
of
transit
operations
or
activities,
the
rate
in
2019
was
0.8
injuries
per
million
trips.
I
I
I
I
Now,
at
the
last
commission
meeting,
there
was
discussion
and
then
follow-up
discussion
with
some
commissioners
about
additional
aspects
which
they
would
like
to
have
seen
covered
under
the
customer
safety
category,
and
so
we're
recommending
two
additional
measures.
Having
heard
and
talked
with
those
commissioners
and
having
looked
to
what
data
are
available
to
us
and
what
data
we
can
be
confident
on
their
their
applicability
and
that
we
calculate
them
consistently
consistently.
The
first
is
that
we
can
report
on
crime
rate
on
the
transit
system.
I
This
would
be
reported
as
the
total
number
of
criminal
code
offenses
per
100
000
customer
trips.
If
you
agree
with
this,
is
one
of
the
recommendations
in
the
report.
We
can
start
reporting
on
that
in
our
next
and
twice
annual
report
later
in
the
year.
The
second
is
that,
as
I
mentioned,
the
injuries
that
we're
reporting
in
the
customer
entry
rate
are
those
that
required
transportation
to
hospital.
I
We
were
asked
by
a
number
of
commissioners
to
find
a
lower
level
to
be
able
to
record
and
report
on
injuries
that
were
less
severe
than
that.
All
of
our
injuries
under
our
safety
management
system
are
coded.
As
a
level
one
two,
three
four
five,
the
number
that
we
reported
to
you
just
two
slides
earlier
is
injuries
at
levels.
Three,
four
and
five
added
together.
Those
are
the
levels
at
which
transport
to
hospital
was
required.
We
can,
in
addition
to
that,
add
the
level
2
injuries.
These
will
be
less
severe
injuries.
I
I
Now
in
the
category
of
ridership,
we
report
on
the
total
number
of
linked
trips.
That's
a
complete
journey
from
home
to
work,
work
to
home
school
to
shopping,
whatever
a
complete
trip
is
the
kovi
19
pandemic,
as
we've
been
talking
about
for
quite
some
time
now,
led
to
significantly
lower
ridership
in
2020
compared
to
2019,
and
when
we
completed
the
calendar
year
2020
we
were
at
40
and
a
half
million
customers
for
the
year,
quite
a
bit
lower
than
in
2019
when
we
were
at
about
96
million.
I
I
Returning
in
the
fall,
you
can
also
see
in
the
orange
bars
that
ridership
in
the
first
two
months
of
2020
was
higher
than
it
had
been
a
year
earlier
and
then
started
to
decline
during
march
as
the
pandemic
came
to
ottawa
and
then
reached
its
low
point
from
april
to
june
and
then
started
rising
up
to
september
and
then
remained
fairly
steady.
We've
seen
this
number
in
in
other
places.
Before
the
next
slide.
Please,
we
will
be
reporting
on
ridership
per
capita.
I
I
It
doesn't
happen
so
much
in
in
vancouver
where
their
territory
is
quite
extensive,
but
that's
a
that's
a
something
that
we
can't
control
in
these
calculations.
The
toronto
and
montreal,
because
they're
they're,
much
more
metropolitan,
will
always
show
up
higher
than
than
the
other
cities
in
the
country.
Next,
please
paratranspo
ridership
like
like.
Can
the
readership
of
the
conventional
system
had
increased
in
january
and
february
2020
and
then
declined
sharply
after
that
due
to
the
pandemic?
I
I
The
right
shows
20
20,
and
you
can
see
the
very
sudden
drop
there
through
march
from
february
to
april,
and
then
the
slight
increase
the
colors
in
the
vertical
bar
are
the
number
of
trips
that
were
requested
and
the
number
trips
that
were
completed.
The
trip
requests
is
the
the
the
two
bars
added
together.
Some
of
those
trips.
As
you
can
see,
a
relatively
constant
proportion
were
cancelled
by
the
customer
after
the
booking
it
had
been
made
because
their
you
know
their
their
health
didn't
permit
them
to
travel.
I
Their
travel
needs
changed,
so
the
the
height
of
the
bar
shows
the
number
of
requests
that
came
in
the
height
of
the
blue
bar
shows.
The
number
of
trips
that
were
were
provided,
there's
also
a
number
that
is
invisible
on
this
chart
and
that's
the
number
of
trips
where
we
had
to
decline
a
request.
If
there
had
been
any
of
those
they
would
show
up
as
a
green
bar,
I
believe
in
the
year
2020
we
had
eight
of
those
for
the
entire
year,
where
we
just
didn't
have
the
capacity
to
carry
one
person.
I
I
Now
we
move
on
to
customer
service,
where
we're
going
to
show
you
the
the
number
of
contacts
that
customers
have
had
with
our
customer
service
representatives
through
various
channels.
Those
contacts
were
were
up
in
january
and
february
and
then
we're
down
for
the
rest
of
the
year
once
corresponding
to
the
ridership
going
down.
The
next
slide
shows
how
those
contacts
were.
You
can
see
that
we
had
higher
results
and
then,
as
ridership
went
down,
there's
fewer
people
contacting
us
for
information.
I
The
next
please,
the
another
measure
that
we
have
is
the
average
time
to
answer
and
inquire.
These
are
all
phone
calls
of
various
types
added
together
the
average
time
that
someone
waited
on
the
phone
before
they
reached
the
customer
service
representative
and
what
you'll
see
here
on
the
next
slide
is
in
blue.
You
can
see
the
numbers
that
we
were
having
in
2019,
where
some
weights
were,
on
average,
greater
than
half
an
hour,
in
fact
some
greater
than
40
minutes.
I
I
So
you
can
see
that
that
that
reorganization
and
that
extra
investment
was
bearing
fruit
immediately
and
then
you,
you
can't
see
it
anymore,
because
what
goes
on
from
april
to
december
is
just
the
result
of
fewer
calls
because
of
the
lower
ridership
because
of
less
travel
being
made
because
the
pandemic,
the
next
slide.
Please,
service
availability
represents
the
amount
of
planned
service.
That
was
delivered.
I
This
is
the
you
know
what
some
people
consider
the
cancellations
or
you
know,
undelivered
trips,
and
during
2020
we
were
able
to
deliver
more
service.
We
were
at
20,
we
were
at
97
percent
in
2019,
so
three
percent
of
trips,
three
percent
of
hours
undelivered
and
in
2019
we
were
up
to
98.3,
so
just
1.7
percent
undelivered.
I
There's
a
graph
showing
it
by
mode
2019
on
the
left,
20
20
on
the
right.
You
can
see
the
bus
going
up
from
97
to
98.4.
You
can
see
o
train
line,
one
going
down
from
97.4
to
95.2,
noting
that
o
train
line
1
was
only
operational
for
a
few
months
in
2019,
and
that
number
is
completely
reflective
of
the
same
numbers
that
you've
seen
from
trade
charters
on
a
train
line,
two
we're
at
99.5
percent
in
2019
99.9
in
those
first
four
or
five
months
in
2020.
I
I
Excess
wait
time
is.
You
may
recall
it's
our
our
measure
of
additional
time
that
customers
need
to
wait
more
than
they
would
expect
to
due
to
uneven
spacing
of
frequent
services.
This
is
how
we
report
on
the
punctuality
of
all
of
our
services
that
operate
every
15
minutes
or
more
frequently
includes
all
train
service
and
frequent
and
rapid
bus
services.
I
The
summary
number
down
at
the
bottom
is
that
on
buses
on
the
frequent
routes,
customers
on
average
weighted
nine
percent
longer
than
than
planned
and
four
percent
longer
on
a
train
line,
one
the
next
slide
shows
it
in
in
numbers
on
frequent
bus
routes.
People
were
in
january
february,
waiting
less
than
a
minute
longer
than
expected
about
30
seconds
longer
that
grew
in
march
april
and
may
and
then
was
down
again
in
june
july
august
september.
I
I
Travel
time
on
a
number
of
routes,
many
routes
across
the
system
to
reflect
the
current
conditions,
which
should
bring
down
the
number
of
trips
that
are
running
early,
we'll
see
that
in
the
next
report
you
can
see
the
number
of
trips
that
are
running
late
once
once
we
were
past,
the
winter
has
been
pretty
consistently
less
than
10
percent
of
trips
next
slide.
Please.
I
On-Time
performance
repair
transport
service.
The
definition
here
is
the
pair
transport.
Customers
are
quoted
a
30
minute
window
when
they
would
like
their
trip
to
arrive,
and
we
measure
how
often
we
met
that
that
30
minute
window
and
that's
higher
in
2020.
We
got
that
up
from
89
percent
to
94
next
slide.
Please
and
there's
a
graph
month
by
month
showing
how
on-time
performance
has
been
consistently
higher
in
2020,
including
in
the
months
before
the
pandemic.
I
Next
slide,
please,
on
accessibility.
We
report
on
elevator
avail
availability,
the
percentage
time
that
an
elevator
is
available
for
service
for
stations
that
have
a
second
elevator
which
was
built
for
that
redundancy.
It's
if
either
of
those
elevators
is
there.
That's
that's
why
those
second
elevators.
C
I
Built
at
transitway
stations,
which
mostly
have
only
a
single
elevator,
we
were
at
98
percent
in
both
2020
and
2019,
and
at
o
train
line,
one
stations,
most
of
which
have
two
elevators,
all
of
which
have
a
a
redundant
accessible
path.
We
were
at
effectively
100
percent,
meaning
we
were
closer
to
100
than
we
were
to
99.9.
I
K
Please,
thank
you
very
much.
I
just
have
a
few
questions,
so
you
mentioned
that
you
would
discuss
with
various
commissioners
about
additional
performance
measures.
I
was
one
of
those
commissioners,
as
I
had
raised
at
our
last
commission
meeting
with
respect
to
this
two
commission
meetings.
Again,
the
time
is
blending
with
respect
to
this
report,
specifically
with
respect
to
customer
safety,
and
my
concern
was
that
the
performance
metrics
were
not
capturing.
K
K
Feelings
how
customers
could
feel
unsafe,
but
not
necessarily
would
not
capture
it
through
the
metrics
with
respect
to
did
they
get
injured.
So
when
we
had
our
discussion,
my
suggestion
was
that
we
would
use
the
metrics
that
of
our
own
data
with
respect
to
customers
reporting
to
oc
trans,
both
through
the
online
data
that
we
received
through
a
reporting
form
that
they
felt
harassed
or
unsafe.
I
noticed
that
that's
not
included
in
this.
In
these
recommendations.
I
Commissioner,
as
we
discussed
at
the
time
our
and
our
recommendation
is
as
we
as
we
talked
about
that
the
crime
rate
is
our
consistent
way
of
reporting
on
that
to
make
sure
that
it,
it
captures
what
occurred
on
the
system
and
what
that
is
recorded
consistently
and
can
be
compared
equally
from
year
to
year.
So
that
is
her
recommendation
that
the
crime
rate
includes
all
crimes
against
property
and
crimes
against
persons
and
that
assaults,
harassment
and
things.
K
K
Right
but
harassment,
so
harassment
against
persons
of
color
against
women,
lgbtq
individuals,
those
are
typically
under
reported,
first
of
all
by
individuals.
Second
of
all,
in
my
experience,
are
not
usually
charged
under
the
criminal
code,
and
so
my
question
is,
since
we
have
this
data,
it's
our
data.
We
have
it
it's
our
reporting
form.
Why
are
we
not
including
this?
When
customers
are
using
our
reporting
form
to
come
forward
and
say
I
was
I
felt
unsafe,
I
felt
harassed,
they
didn't
necessarily
call
the
police.
K
They
didn't
necessarily
report
it
to
an
oc,
transpo
special
constable.
However
they're
reporting
it
to
us-
and
I
think
that
if
we
want
that
reporting
system
to
be
to
be
used
and
for
customers
to
feel
like,
we
actually
care
about
their
safety.
I
think
that
we
need
to
include
this
metric
in
our
in
our
report.
Performance
reporting
measures
so
that
I
don't
disagree
with
it
with
the
criminal
code
charges,
though
I
think
that
numbers
can
be
incredibly
low.
I
K
Okay,
all
right,
then,
talking
about
the
average
customer
wait
time
to
speak
with
a
customer
service
representative.
The
previous
time
in
2019
was
47
minutes,
which
I
think
we
can
all
agree
is
ridiculously
long
in
2020
the
wait
time
decreased
rapidly.
Given
that
you
know
there
were
less
people
writing
the
system,
and
I
think
that
you
had
made
some
staffing
adjustments
as
well.
K
So
when
our
ridership
increases
and
therefore
our
call
volumes
increase,
are
there
any
additional
measures
being
taken
to
ensure
that
we
do
not
reach
that
47
minutes
or
higher
number?
I
mean
for
me.
It
would
make
sense
if
our
if
our
target
for
answering
customers
calls
was
less
than
five
minutes
any
longer
five
minutes
on
hold,
and
I'm
losing
my
mind
personally,
so
I'm
wondering
what's
being
done
to
ensure
that
we
can
answer
our
customers
calls
promptly.
I
So
there's
a
number
of
things
we're
doing.
The
first
is,
of
course,
what
you
see
reflected
there
in
the
january
and
february
numbers
the
the
great
and
immediate
result
that
came
from
the
commission
council,
giving
us
the
resources
to
hire
more
staff,
which
came
went
along
with
us
reorganizing
how
that
staff
was
administered
just
to
to
effectively
administer
the
larger
workforce.
I
So
you
see
those
numbers
very
quickly
happening
following
the
implementation
of
the
2020
budget,
with
the
decisions
that
were
made,
the
work
on
that
area
has
continued
and
so
we're
well
placed
when
ridership
comes
back
to
no
longer
have
the
long
waits
that
we
had
previously.
The
second
is
that
we're
providing
more
and
more
opportunity
for
people
to
enter
into
transactions
with
us
or
get
their
information
electronically.
I
One
of
the
big,
the
biggest
source
of
calls
to
oc
transport
is
paratranspo
bookings.
We've
got
the
ability
now
for
people
to
book
trips
online,
and
we've
got
more
of
that
coming
in
the
months
to
come,
with
the
with
the
full
full
set
of
online
services
that
are
coming
so
that
plus
the
other
work
we're
doing
to
make
it
easier
for
people
to
get
people
get
information
electronically
to
get
all
the
information
they're.
I
K
K
I
There's
there's
two
two
one
is
a
hundred
percent.
We
will
always
try
to
be
a
hundred
percent
and
we
and
the
other
is
we
will
always
try
to
be
better
than
we
were
the
previous
reporting
period
or
the
previous
day.
We'll
always
try
to
move
the
number
up
and
we'll
always
try
to
get
it
closer
to
100
percent
we'd.
We
don't
recommend
setting
an
ambition
that
we
that
would
imply
that
we
would
take
attention
away
from
when
we
achieve
something
that
is
less
than
100
percent.
I
It's
not
100,
and
we
want
to
continuously
improve
the
service
we
offer
to
our
customers,
but
remember
that
on-time
performance
of
bus
service
is
not
exclusively
about
decisions
made
at
oc
transpo.
It
is
affected
also
by
you
know
the
design
of
the
city,
the
design
of
the
roads,
the
behavior
of
people
on
the
roads
and
the
the
random
nature
of
things
that
occur
across
the
city.
That
would
cause
delays
to
to
all
road
operation
and
not
just
bus
operation.
K
That's
that's
a
fair
point.
I
think
it
is
something
that
that
you
know
we
do
it
definitely
do
you
need
to
keep
in
mind,
but
then
you
know
sort
of
put
that
into
context.
You
know
the
design
of
the
oc,
transpo
transit
system
is
absolutely
within
transpose
control
and
where
the
buses
are
run
and
what
roads
they
run
on
at
what
times,
and
so
I
think
that
you
know
contextually
speaking,
I
think
we
need
to
put
that
put
that
in
there
as
well.
Thank
you,
mr
chair.
Those
are
my
questions.
A
C
C
Your
data
only
incorporates
people
who
required
ambulatory
care-
and
I
mentioned
it's
a
better
metric
to
to
incorporate
injuries
that
all
injuries
as
opposed
to
the
more
serious
ones
that
required
ambulatory
care.
Do
you
have
that
data
and
the
reason
why
I'm
asking
for
this
is
because
it's
good
to
know
injuries
that
are
reported
so
that
we
can
track
them,
and
I
think
the
issue
we
gave
is
whether
it's
slippery
stairs
or
some
frequent
chronic
ongoing
matter
that
the
transit
commission
can
better
understand.
But
your
thoughts
on
this
matter,
please.
I
We
will
not
be
able
to
be
certain
that
they're
consistently
reported
we're
not
going
to
be
able
to
be
certain
that
they're
consistently
reported
among
different
groups
of
customers,
different
parts
of
the
system.
Over
time
we
don't
know
if
somebody
slips
and
falls
bumps
their
knee
gets
up
and
keeps
walking
whether
they're
going
to
call
in
or
not
whether
it's,
whether
they're
going
to
say
something
to
a
supervisor,
they
might
say
something.
I
C
Enough,
mr
scrimgeour,
at
this
february
meeting
I
gave
direction
to
staff
that
that
staff
be
directed
to
add
the
following
as
a
reliability
metric
under
two
separate
headings:
train
and
bus,
three
pieces
of
data
on
time,
late
and
cancelled.
I
think
you've
covered
on
time
and
late.
Have
you
touched
upon
the
cancelled
route
that
data
element.
I
Yes,
we
have,
I
will
just
pull
up
the
report
and
take
you
to
the
page
okay
table
6
on
page
23
of
my
document
table
5
and
table
6..
These
are
the
the
figures
that
respond
to
the
direction
you
provided
so
in
table
five
for
road
train
line
one.
You
can
see
the
percent
of
service
not
delivered
being
high
in
january
february
and
july,
lower
during
the
rest
of
the
year
and
a
table
six
for
busts.
I
C
Okay,
just
my
final
question
just
to
piggyback
on
one
counselor.
Sorry,
commissioner,
right
gilbert
asked
and
that's
regarding
table
four
on
the
previous
page,
page
22
on
time,
bus
performance
by
month
and
time
period.
I
am
surprised.
I
will
admit
that
the
on-time
performance
of
the
buses
once
covet
started
once
the
traffic
volumes
were
way
down.
Once
you
know
there
wasn't
a
crush
of
transit
riders
was
still
in
the
75
80
percent
range
during
peak
service.
Can
you
talk
about
why
that
is.
I
C
I
got
to
tell
you:
I
have
not
been
on
a
bus
in
about
25
years
that,
during
its
run,
pulled
over
just
to
make
sure
it
it
allowed
the
schedule
to
catch
up
to
himself
because
it
was
right.
It
was
ahead
of
schedule.
So
it's
it's
a
different
phenomena,
just
just
to
clarify.
If
a
bus
is
more
than
a
minute
ahead
of
schedule,
that's
considered
not
on
time
it's
coded
as
not
on
time.
I
C
Okay,
fair
enough,
okay
I'll
park,
the
rest
of
my
questions
for
now.
Thank
you
again
for
this
data.
Well,
just
I
one
final
question
that
you
have
a
notes
at
the
last
slide
that
said
you're
coming
back,
you
would
present
a
year's
worth
of
data,
but
our
once
we
get
caught
up.
Is
it
going
to
be
six
months
intervals
of
data.
I
We'll
report
to
you
every
six
months
and
in
every
case,
we'll
report
to
you
on
the
preceding
12
months,
so
there'll
be
an
overlap.
You
know
we'll
report
we'll
report
here
here
here
here.
Okay,
that
way,
you've
always
got
in
every
report.
That
comes
you
see
the
full
effect
of
seasonality
over
the
full
year,
and
you
won't
see
you
know
winter
driving,
some
numbers
up
and
summer
driving
some
numbers
up,
we'll
always
give
you
a
full
year.
The
most
recent
12
months,
thanks.
B
Thank
you
chair.
This
is
great
agree
with
the
two
previous
commissioners.
It's
really
nice
to
see
some
data
that
we
can
compare
and
and
get
a
clearer
picture.
I
guess
of
what's
happening
across
the
system,
both
on
the
bus
and
the
train
and
pera.
Of
course,
my
question
refers
back
to
page
23
tables
five
and
six
and
kind
of
speaks
broadly.
I
guess
to
my
point.
Data
is
great,
but
analysis
is
even
better
and
I
feel
like
there
is
a
lit
like
a
lot.
B
I
Service
not
delivered,
you
know
you
get
monthly
reports
on
that
from
troy
about
the
problems
that
we
experienced
in
that
that
winter,
this
these
numbers
are
exactly
the
same
as
the
numbers
that
troy
has
shown
you
monthly
on
on
the
reliability.
The
service
delivered,
and
you
know
the
the
the
causes
for
that
are
all
are
all
enumerated
in
those
monthly
reports
that
you've
been
receiving.
H
If
I
can
help
out
on
that,
just
if
you
recall
we
can
bring
up
the
slide,
if
you
like
january
and
february
of
last
year,
was
those
very
difficult
months
on
lrt,
where
we
had
the
arcing
and
the
power
issues
on
on
the
rail.
But
your
point
is
well
taken.
You
know
again,
this
is
all
new
to
the
commission
and
I
I'm
hearing
what
all
the
commissioners
are
saying
is.
Perhaps
we
need
a
bit
more
narrative
around
some
of
these
things
and
we're
happy
to
take
that
back.
H
This
is
an
evolution
for
us,
and
so
this
feedback
is
is
spot
on,
because
pat-
and
I
want
to
hear
about
this-
so
that
we
can
bring
these
reports.
I
like
the
dialogue,
because
it's
about
you,
know,
accountability
and
how
we
can
improve
and
the
quest
as
pat
says
we're
striving
for
100,
but
we've
got
to
connect
some
dots,
so
this
is
good.
All
the
feedback
is
very,
very
helpful
from
all
the
commissioners,
but
just
to
answer
your
question
there,
I'm
just
looking
at
the
graph
right
now.
B
Great
yeah,
I
know
that's
sort
of
where
I
was
going-
is
just
some
more
narrative
somewhere
analysis
of
the
data,
so
that
you
know.
First
of
all,
I
don't
have
to
ask
as
many
questions
and
other
commissioners
don't,
but
it's
also
more
clear
to
the
general
public
who
are
reading
this
and
may
not
have
the
same
context
or
remember
troy's
report
from
a
few
months
ago.
B
So
if
we
can
improve
that
in
the
future,
that'd
be
great,
and
on
that
point
I
guess
table
six.
The
buses
in
january
and
february
were,
I
guess,
let's
say
16
of
the
time
they
were
late
and
you
know
just
looking
for
some
context
is
that
you
know
detours.
Is
it
weather
related?
Is
it
a
lack
of
staffing
and
drivers?
B
I
I
So
we
don't.
I
I
wouldn't
want
to
say
that
those
are
normal.
I
can
just
say
that
that's
what
we
experienced
during
january
and
february
pre-pandemic,
then
you
can
see
the
numbers
changed
in
character
quite
a
bit
from
april
on
as
more
of
the
lates
were
replaced
by
earlies,
and
that
was
fairly
consistent
through
the
year.
I
We're
continuing
to
manage
our
pandemic
related
operations
right
now,
so
it
will
just
be,
it
will
be
hard
to
say
what
is
normal
and
what
is
what
is
a
trend,
and
what
is
transient
for
a
couple
of
months
or
or
a
season
over
time?
We
will
build
up
more
knowledge
in
this
area
and
we'll
be
able
to
reflect
on
it
better.
In
future
reports.
E
Thank
you
chair
and
thank
you
to
staff
for
the
report.
One
of
the
things
I
wanted
to
raise
was
already
discussed
with
with
counselor
gilbert
wright
is
the
concern
about
safety
and
for
women.
It's
it's,
I'm
wondering
about
reports
on
harassment
by
women,
on
transit
or
for
anybody
for
that
matter,
and
if
we
have
any
statistics
on
it's
one
of
the
top
concerns
we
hear
about
as
a
liaison
on
women
and
gender
equity
I
hear
safety
is,
is
the
number
two
issue
of
housing?
E
I
So
I
wanted
to
draw
a
distinction
here
between
our
you
know,
responding
to
problems
as
they
occur,
responding
to
trends
as
they
occur,
which
all
does
occur
and
reporting
on
the
performance
of
the
transit
system
in
in
this
way
as
the
as
guided
by
the
the
working
group
of
commissioners.
So
on
the
first
every
we
have
many
ways
that
customers
can
report
ways
that
they've
felt
unsafe
or
been
harassed
or
had
a
bad
experience.
I
We
they
can
do
that
by
calling
they
can
do
that
by
reporting
online.
They
can
do
that
in
a
number
of
ways,
and
our
special
constable
team,
along
with
ottawa
police
service,
follows
up
on
all
of
those
and
and
if
there's
any,
if
there's
ever
anything,
we
can
change
about
our
operations
to
improve
customers,
feeling
of
safety
or
actual
safety.
I
Anything
that
is
broad
that,
where
we
can
can
do
something
that
that
will
will
help
everybody
we'll
always
build
that
into
our
operational
plans.
I'll
give
an
example
of
one
of
those
following
some
analysis.
A
few
years
ago
of
where
people
felt
unsafe,
we
now
buy
our
bus
shelters
with
a
translucent
roof
which
allows
more
light
from
the
street
to
fall
into
the
into
the
bus
shelter.
It's
a
slightly
higher
cost
to
put
a
a
translucent
roof
than
a
solid.
I
I
A
I
I
That's
that
said
how
many
people
wish
for
more
wish
for
less
how
many
people
would
like
more
service
how
many
people
would
like
lower
fares?
How
many
you
know
some
of
these
things
you
might
500
agreement
with
some
some
general
wishes
about
the
transit
system
and
those
mate.
Those
may
not
be
consistent
over
time
and
they
may
not
reflect
that
they
are
connected
with,
but
they
may
not
directly
reflect
how
the
transit
system
is
performing.
E
Well,
I
think
this
is
important
and
I'm
wondering
about
if
we
keep
statistics
on
people
reporting
they've
been
harassed
on
on
our
system
and
so
that
that's
that's
something
that
we
we
should
be
able
to
look
at.
This
is
the
kind
of
thing
that
will
keep
ridership
down.
If,
if
people
do
not
feel
safe,
it's
not
just
feelings.
It's
these.
These
are
these
are
realities,
and
there
may
be
statistics
if
you,
you
were
saying
that
if
we
have
reports
of
people
being
harassed,
we
should
know
about
that.
E
It's
it's
something
that
we
need
to
look
at
to
to
build
for
the
future,
and-
and
hopefully
it's
solvable-
it's
not.
You
know
it's
a
metric
that
we
need
to
know
about,
and-
and
we
can
certainly
work
with
groups
that,
if
even
if
we,
you
know
in
terms
of
the
what
they're
hearing,
so
it's
it's
reality,
because
that
things
really
do
happen,
it's
not
just
how
they
feel,
but
it's
how
they've
been
treated
and
it's
not
necessarily
by
the
staff
I'm
talking
about.
E
I
We
we're
certainly
willing
to
do
that,
and
you
know
our
our
reticence
is
on
what
numbers
can
we
report
consistently
so
that
you
can
make
decisions
from
them
with
other
groups
with
experience
and
how
to
do
that?
We'd
certainly
be.
You
know,
we'd
welcome
any
opportunity
to
to
learn
more
and
to
give
you
more
options
for
the
future.
E
F
Mr
from
here
on
slide
five,
we
talk
about
injuries
per
million
passenger
trips,
the
it
shows
kind
of
a
very
flat
rate
until
may,
and
then
the
rate
actually
increases
to
october
and
which
seems
counterintuitive.
You
would
think
that
there
would
be
more
injuries
in
bad
weather,
but
it
seems
in
the
summer
months
that
it's
there
are
more
injuries.
Any
explanations
for
that.
I
I
was
two
aspects
here:
first
is
that
this
is
the
way
we've
presented
what's
on
slide.
Five
is
not
the
injuries
that
occurred
during
that
month.
It's
the
injuries
that
occurred
in
the
preceding
12
months
ending
in
that
month,
so
it's
a
12-month
rolling
average,
and
it
includes
therefore
it
because
it
includes
all
12
months
it
will
include
always
it'll
always
include
a
january
it'll
always
include
in
august,
so
the
intent
there
is
that
in
normal
times
we
will
be
able
to
see
seasonality
aside.
How
are
trends
changing?
I
What
happened
during
2020,
however,
is
that
our
ridership
reduced
dramatically
down
to
a
sixth
of
where
it
would
normally
be
during
march,
and
so
the
the
ratio
changed
both
top
and
bottom
of
the
ratio
change.
The
number
of
injuries
fell,
the
number
of
injuries,
but
the
number
of
per
million
the
number
of
million
customer
trips
being
made,
also
fell,
so
the
ratio
changed
on
both
sides.
I
This
is
not
a
measure
that
that
works
during
a
time
of
such
rapid
change
in
the
use
of
the
transit
system,
as
we
had
last
year,
because
we've
we've
never
had
any
of
the
months.
Last
year,
we've
never
had
a
month
like
them
before
we
might
be
able
to
compare,
may
2021
to
may
2020,
but
we've
never
had
any
month
before
that
was
like
may
2020
or
august
2020.
I
So
the
the
number
of
injuries
on
the
transit
system
fell,
but
not
at
as
fast
a
rate
as
the
total
ridership
on
the
transit
system
fill,
and
that
may
be,
but
we
cannot
be
sure
that
may
be
the
result
of
just
what
are
the
types
of
trips
that
are
still
being
made.
What
are
the
times
a
day?
What
are
the
conditions
under
which
trips
are
still
being
made
on
the
transit
system
during
that
period?
F
Okay,
thank
you,
mr
scruncher.
With
respect
to
the
the
safety
performance
measure
reporting
on
the
crime
rate,
it
seems
a
a
very
broad
or
high
level
measure
in
that
regard.
There
are.
There
are
many
things
that
can
be
considered
that
are
considered
criminal
offenses
and
what
you're
capturing
in
the
raid
is.
Is
I
assume
you're
capturing
offenses
against
property,
so
vandalism
you're,
capturing
theft,
you're
also
capturing
assaults
and
even
more
serious
crimes?
F
I
think
the
the
what
passengers
want
in
this
echo
is
what
counselor
kavanaugh
said.
I
mean
the
first
thing
that
we're
responsible
for
is
a
safe
transit
system.
That's
that's
of
prime
importance
to
to
passengers
to
arrive
somewhere
safely
and
to
be
safe
on
the
on
the
system.
Is
there?
Is
there
any
way
without
revealing
sensitive
information,
for
example,
that
we
could
shed
light
on
the
the
number
and
what
kinds
of
safety
related
incidents,
for
example,
that
special
constables
respond
to
every
year?
F
That
may
address
the
the
concerns
that
councilor,
cavanaugh
and
others
have
have
raised
as
well
to
actually
be
able
to
drill
down
into
the
data
a
little
bit
rather
than
saying
the
crime
rate
went
up
or
the
crime
rate
went
down
if
it
goes
up
or
down,
we'll
have
to
say
well
fix
it
or
it
looks
like
it's
going
great,
but
that
one
data
point
may
actually
hide
a
lot
of
very
interesting
and
necessary
information
is.
Is
there
a
way
to
add
that
kind
of
information.
I
I
F
F
If
even
we
can
be
told
on
an
annual
basis,
what
kind
of
safety
related
incidents
special
constables
were
asked
to
respond
to,
and
and
the
number
we
wouldn't
get
into
privacy
concerns
or
anything
like
that.
But
we
would,
over
time
be
able
to
see
whether
things
were,
whether
that's
on
a
per
100
000
trip
basis
or
not
we'd
be
able
to
see
trends
see
whether
things
were
improving
or
staying
the
same
or
or
what
have
you
so
I'd
be
happy
to
have
more
conversations
in
this
regard.
I
But
the
number
that
we
would
track
over
years
would
be
that
that
top
line
number,
if
that
would
work,
we'll,
certainly
do
that
in
our
next
report.
Now.
The
other
thing
I
will
say
is
it's
possible
that
some
of
these
measures
will
only
be
reportable
like
the
like.
The
per
capita
ridership
might
only
be
reportable
once
per
year
because
they
might
be
added
up
for
a
calendar
year
rather
than
month
by
month
by
month.
A
Thank
you,
commissioner,
olson
and
yeah.
Just
to
sum
that
up.
Mr
scrimgeour
there's
been
some
very
good
feedback
about
the
reports.
I
think
we
all
recognize
that
there
hasn't
been
any
reporting
for
several
years
now,
so
this
is
a
huge
first
step
for
us
to
get
a
start
reporting,
and
this
was
always
the
intent
was
to
get
feedback
from
the
commission
itself
on
where
they
would
like
to
see
more
detail
and
for
you
to
take
that
away
and
see
what
you
can
do
with
it.
H
Yes,
chair,
I'm
hearing
a
couple
of
themes.
I
think
more
information
around
what
what
the
indicator
is
is
is
demonstrating
to
you,
our
commission
and
then
I'm
hearing.
There
is
an
appetite
for
a
sediment
report.
What
do
customers
feel
about
our
service?
What
do
they
believe
and
it's
not
a
survey
we
used
to
do
surveys.
Those
days
are
gone.
It's
it's
more,
it's
more
prescriptive
than
that
and
you
need
to
layer.
The
equity
inclusion
lands.
The
diversity
lands
into
that.
H
Obviously
we
don't
have
capacity
for
2021
to
do
that,
but
certainly
we
should
contemplate
that
for
our
future
work
programs.
But
in
the
meantime,
everything
we're
hearing
today,
we'll
try
to
bring
that
in
pat,
has
done
a
really
good
job
of
bringing
you
a
report
that
is
manageable
like
he
said
he
didn't
want
to
bring
100
performance
measures.
H
This
is
we
will
evolve
this
report
and
we'll
certainly
try
to
give
you
as
much
of
that
information
that
that
all
of
you
are
asking
for
today
and
I'm
excited
that
you
know
members
of
commissioners
of
the
commission
want
to
hear
what's
the
performance
measurement
telling
us
and
how
does
that?
That
line
up
to
what
the
customers
feel
about
our
service,
so
that's
that's
good
and
I
think
that
will
be
very,
very
important,
post
covid
in
terms
of
recovery,
because,
if
you
went
out,
I
asked
most
customers
right
now.
H
Top
of
the
list
is,
is
safety
and
safety
is
defined
by
different
ways
by
different
people
in
terms
of,
is
it
cobit
safety?
Is
it
your
personal
safety
all
those
things?
So
we
will
do
our
best
to
give
you
everything
that
you're
asking
for
today
and
not
make
it
a
hundred
performance
measures
as
as
pat,
has
strongly
encouraged
us
to
be
careful
of
so
yes,
chair,
we're
fully
aligned.
K
Thank
you,
mr
chair.
I
just
want
to
go
back
to
something
that
mr
scrimmager
said
in
response
to
councillor
kavanaugh's
questions
and
remarks.
This
is
going
to
be
made
a
distinction
between
quote
the
feeling
of
safety
versus
actual
safety.
That
remark
is
actually
quite
disturbing
to
me.
I
think
it
demonstrates
the
fundamental
problem
with
our
definition
of
safety.
If
our
customers
don't
feel
safe,
they
are
not
safe.
K
If
I,
as
a
woman
on
our
train
or
on
our
bus,
don't
feel
safe,
I'm
not
safe
in
my
mind
and
in
reality
I'm
not
safe
and,
to
be
honest
with
you,
if
I
continuously
don't
feel
safe
using
our
transit
system.
If
I
have
the
option
to
not
use
it,
I'm
not
going
to
use
it,
and
so
I'd
like
to
give
you
the
opportunity
to
clarify
that
remark,
because
I
found
it
incredibly
disturbing.
H
Well,
as
as
head
of
the
the
department,
commissioner,
I
will
tell
you
that
you're,
absolutely
right
and
I'll,
tell
you
why
I
believe
in
everything
you
just
said
and
most
importantly,
a
few
years
ago,
as
some
members
know
that
we're
on
this
commission,
we
had
some
serious
concerns,
aligned
to
exactly
what
you're
talking
about
which
hollaback
brought
forward
to
us
and
to
their
credit,
we
worked
with
them.
We
worked
with
cowie,
we
worked
with
a
bunch
of
groups
in
the
community,
and
the
statement
was
exactly
what
you
said.
H
H
We
are
fully
aligned
you
if
you
don't
feel
safe,
we
can.
We
could
tell
you
how
safe
the
system
is
and
pat
was
not
intending
to
do
that
I'll,
give
him
an
opportunity
to
to
speak,
but
I
want
to
tell
you
we
are
not
debating
at
all
your
comments
about
safety.
If
customers
don't
feel
safe,
we
have
a
problem
and
we
need
to
address
that,
and
so
I'm
very
aligned
to
what
you've
just
said.
K
And
I
appreciate
that
mr
manconi,
if
we
have
an
award-winning,
award-winning
reporting
system,
which
I
know
that
we
do
because
mr
scrimgeour
and
I
discussed
it
and
and
in
previous
comments,
said
that
the
crime
rate
is
something
that
we
we
know
we
can
produce
and
produce
for
these
reports.
We
can
also
use
our
own
data,
I.e
that
reporting
system
to
report
on
being
harassed
being
being
you
know,
feeling
unsafe
on
our
transit
system.
It
provides
context,
it
provides
the
context
that
groups
like-
and
I
won't
speak
for,
holla
back,
but
I
have
you
know.
K
It's
not
just
about
the
numbers
of
the
numbers
of
I
broke
my
leg
or
I
wasn't
hanging
on
and
I
crashed
in
the
front
of
the
bus.
I've
done
that
you
know
it's
not
about
that.
It's
about
feeling
unsafe,
it's
about
in
yourself,
not
feeling
as
though
you
are
physically
or
emotionally
safe
within
space.
That
is
a
public
service,
and
so
I
think
that
I'm
not
sure
what
the
hesitancy
is
here
to
use
our
own
data.
K
Why
can't
we
use
our
own
data
to
report
on
harassment
as
well,
and
then
you
know
contextualize
it
along
with
the
sentiment
reports
or,
however,
we
want
to
call
it.
I
just
think
that
we're
missing
an
opportunity
here
to
to
really
make
some
fundamental
changes
to
our
transit
system
or
to
prove
that
our
transit
system
is
absolutely
getting
better.
K
You
know
I
I
just,
I
feel
like
we're
missing
a
trick
here
and
I
think
it's
incredibly
important
to
you
know
marginalize
members
of
our
communities
to
to
women
and
really
apply
the
gender
and
equity
inclusion
lens
to
this
report,
and
not
just
you
know,
report
on
on
criminal
code
statistics,
which
I
am
going
to
suggest
when
we
see
them
are
going
to
be
very
low.
Those
are
those
are
my
comments.
Thank
you.
E
Yes,
thank
you
and
thank
you
to
my
colleague
member
council.
Commissioner.
Pardon
me
where
am
I,
commissioner,
mike
gilbert?
There
are
ways
we
can
do
this
and
there's
and
there's
examples,
and
I
appreciate
talking
about
an
award-winning
system.
The
un,
safe
cities
report
would
totally
get
this
as
well,
there's
ways
we
can
get
at
this
and
and
it's
about
building
our
ridership,
it's
about
building
confidence
and
it's
it's
about
equity,
and
I
appreciate
your
comments,
mr
manconi,
I
I
think
we
can
work
on
this
together.
E
There's
still
a
ways
to
go.
Obviously,
there's
a
lot
of
recovery
to
to
come
and
there's
a
lot
of
hesitancy
when
people
do
get
back
into
the
system,
but
this
is
one
that
will
linger
and
I
think
that
we
need
to
address
it.
So
I
just
wanted
to
say
thanks
for
those
for
that,
for
what
you
said.
Thank
you.
A
Okay,
thank
you
very
much
counselor.
So
this
report
recommendations
are
that
the
transit
commission
received
a
report
for
information
and
approved
the
inclusion
of
the
two
additional
measures
regarding
customer
safety,
as
set
out
in
this
report
for
presentation
and
future
reports.
Are
the
report
recommendations
carried
carried
great?
Okay.
Thank
you.
A
H
You
chair
I'm
going
to
ask
mr
scrimger
to
present
this
in
a
minute.
I
just
I
want
to
make
sure
that
we're
all
clear
that
staff
is
not
recommending
any
service
cuts
here.
This
is
the
criteria.
Should
you
choose
and
direct
staff
in
the
future
to
make
service
cuts,
and
so
now
I'll
turn
it
over
to
mr
scrimger.
I
Thanks
I'll
wait
for
the
slides
to
come
up,
so
these
are
we'll
start
with
a
little
bit
of
background
and
go
into
what
what
is
what
is
possible
and
then
what
what
our
recommended
criteria
are
for
you.
So
as
from
background,
this
is
just
to
bring
on
to
one
slide
things
we've
been
talking
about
for
a
long
time.
I
Ridership,
then
approximately
doubled
through
the
summer
of
2020,
as
we
had
new
health
measures
brought
in
the
transit
system
as
masks
became
compulsory
across
the
transit
system
and,
as
we
returned
to
full
service,
ridership
was
then
steady
through
the
fall
at
about
a
third
of
what
it
would
normally
be,
because
people
continued
to
work
from
home
distance
learning
continued
and
there
were
certainly
public
health
measures
to
discourage
travel
next
slide.
Please.
I
I
With
the
lockdowns
that
came
at
christmas
time,
however,
you
can
also
see
that
ridership
is
higher
on
some
parts.
The
system
pair
transport
ridership
is
40
to
50
of
where
it
would
normally
be
back
in
december,
where
ridership
on
the
very
downtown
focused
o
train
line,
one
has
rarely
got
above
20
of
where
it
would
normally
be.
I
The
next
slide,
please
so
as
we
go
into
2020,
ridership
declined
very
quickly
at
the
beginning
and
and
very
likely
has
declined
again
with
the
things
that
were
announced
in
the
last
couple
of
weeks.
Public
health
measures
discouraged
travel,
schools,
adopted
remote
learning.
Learning
for
a
period
then
went
back
to
on-site
learning
and
now
have
gone
back
to
remote
learning,
ridership
increased
through
february.
I
I
One
of
the
things
that's
changed
is
who
is
riding
transit
and
the
the
you
you
can
look
at
this
in
more
detail
later.
But
the
big
lesson
here,
which
is
not
a
surprise
to
anybody,
is
the
number
of
office
workers
which
usually
is
one
of
our
largest
segments,
has
gone
way
down.
You
can
see
social
science,
education,
government
and
religion.
These
are
these
are
job
categories
that
come
from
statistics,
canada,
normally
at
22
of
our
ridership,
and
you
can
see
on
the
right
that
that's
gone
down.
That's
only
13
of
our
ridership
students.
I
The
percentage
has
gone
up,
not
because
the
number
of
students
has
gone
up,
but
because
sorry
it
has
gone
down.
We
we
estimated
at
that
time
that
the
way
we
were
doing
this
about
25
percent
of
our
customers,
who
were
students,
were
still
making
trips
so
that
had
gone
down
from
21
of
our
total
ridership
to
16.
I
But
some
of
those
people
who
are
in
situations
where
they
haven't
had
the
choice.
You
can
see
people
working
in
the
service
industry,
you
can
see
people
who
are
unemployed
retired.
Those
numbers
have
gone
up
as
a
percentage
of
our
total
ridership,
because
they
they
haven't,
had
a
choice.
They
need
to
continue
to
ride
transit.
They
need
to
continue
to
travel
even
through
these
public
health
restrictions.
I
This
is
a
graph
which
I
think
we
showed
another
time
before.
This
is
rail
transit
systems
all
across
the
world.
Coming
from
the
comet
benchmarking
group
that
we're
a
member
of-
and
you
can
see
that
across
the
world,
the
trends
are
generally
similar
different
in
nature,
depending
on
the
nature
of
how
important
transit
is.
How
much
transit
is
what
what
are
the
you
know?
What's
the
demographics
and
and
the
work
environment
and
the
urban
characteristics
of
that
region,
but
all
across
the
world
ridership
went
down
as
the
pandemic
began.
I
Europe,
north
america
and
latin
america
all
fell
down
to
about
the
same
level
of
ridership
and
have
all
increased
gradually
followed
by
more
instability.
As
you
get
to
the
end
of
2020
and
2021
as
those
second
and
third
waves
hit,
you
can
see
asia,
pacific
growing
and
being
higher,
and
that's
consistent
over
all
parts
of
that
region,
latin
america
being
pretty
similar
to
north
america,
but
with
higher
transit
ridership
overall
and
recovering
a
little
bit
better
but
different
between
different
between
countries.
I
I
So
some
of
the
things
over
the
next
two
slides
that
has
happened
to
date,
decisions
that
have
been
taken
by
staff,
the
commission
and
council
in
different
different
ways.
In
march,
2020
bus
service
were
reduced
to
about
50
percent.
Immediate
cost
mitigations
were
implemented
with
about
a
13
million
reduction
in
operating
savings
and
about
20
million
dollars
in
capital
spending
that
was
deferred
into
future
years.
To
start
to
address
the
city's
financial
situation.
I
In
june,
the
transit
commission
approved
the
recovery
plan
based
on
the
public
health
guidelines.
That
was
when
masks
came
into
use.
There
was
a
provincial
three
guidelines.
There
was
a
corporate
recovery
plan.
The
bus
service
went
back
to
the
full
network.
This
was
a
big
decision
that
was
taken
in
june
2020.
in
november
2020.
I
We
staff
provided
the
draft
budget
to
council,
which
was
ultimately
approved,
that
included
30
million
dollars
a
year
in
cost
reductions
up
to
90
million
dollars
in
capital
budget
adjustments,
and
we
also
laid
out
for
you
the
plans
a
b
and
c.
What
would
we
do
if
ridership
did
not
come
back
and
whether
or
not
other
levels
of
government
provided
funding
and
that
that
budget
was
approved
on
the
next
slide
carrying
on
into
this
year?
We
we
did.
I
We
advised
you
of
the
service
adjustments
that
we're
making
to
save
about
five
and
a
half
million
dollars
this
year
and
11
million
dollars
in
a
full
year.
If,
if
it's
needed
next
year,
and
then
at
the
april
meeting
today,
we're
presented
to
you
the
criteria
that
we'd
recommend
you
use,
if
you're
considering
cutting
service
removing
service
from
some
parts
of
the
network
permanently
next
slide,
please.
I
You
know,
as
we
drew
this
up
it,
I
would
say
it
appears
reasonable
to
think
that
there
will
be
a
gradually
return
to
working
on
site
through
the
fall.
Perhaps
now
that
we're
into
our
most
recent
couple
of
weeks,
perhaps
we're
all
a
little
less
optimistic
than
we
were
about
the
timing
of.
When
that's
going
to
happen.
I
Some
people
may
still
choose
to
work
at
home.
Some
people
may
still
be
asked
to
work
at
home
depending
on
the
decisions
that
those
employers
make
and
we
we
should
be
ready
for
the
universities
and
colleges
to
either
decide
to
continue
distance
learning
or
to
return
to
campus
for
the
fall
term.
We
probably
need
to
cover
both
of
those
possibilities
until
the
universities
and
colleges
decide
the
next
slide.
Please.
I
Federal
provincial
funding
for
2021,
as
I
said,
the
city's
actual
needs
will
be
determined
by
the
actual
transit
ridership,
which
really
influenced
by
the
rate
at
which
people
return.
We
don't
know
how,
when
people
will
return,
we
don't
know,
therefore,
how
much
money
they
will
contribute
through
their
fares.
We
do
know
what
our
costs
will
be.
I
Working
with
our
colleagues
in
finance
there's
an
end-of-year
forecast
that
shows
that
we
could
use
153
million
dollars
of
federal
funding
and
federal
provincial
funding.
If
the
worst
case
comes
true,
the
federal
provincial
governments
have
con
have
confirmed
that
they're
going
to
contribute
up
to
135
million.
We've
identified
our
five
and
a
half
million
in
savings.
I
If
that
worst
case
comes
true,
there's
a
funding
gap
of
13
million
dollars.
If
the
worst
case
isn't
quite
that
bad,
the
gap
would
be
less.
At
the
time
we
drew
this
up.
We
were
awaiting
the
tabling
of
the
federal
government,
the
federal
budget,
to
confirm
any
additional
assistance
from
municipalities.
I
I
don't
know
the
budget
well,
but
I
understand
that
that
was
not
a
subject
of
the
budget
and
as
ridership
as
I
said,
if
ridership
goes
up,
if,
if
the
city
becomes
healthier
and
people
go
back
to
work,
we
will
get
more
fair
revenue
and
that
will
lower
that
that
gap
of
13
million
dollars
next
slide.
Please.
I
I
So
there's
no
alternative.
We've
been
made,
we've
made
service
adjustments
continuously
the
kind
of
things
that
are
delegated
to
staff.
The
authorities
delegates
have
to
make
decisions
on.
How
frequently
should
a
bus
run?
How
should
you,
how
do
we
correspond
service
to
to
ridership
what
kind
of
walking
distances
there
are
and
we've?
You
know.
I
We
told
you
last
month
about
some
temporary
service
reductions,
suspending
some
routes
temporarily,
where
ridership
was
very,
very
low
trimming,
some
routes
back
where
they
ran
parallel
to
other
routes
with
higher
riotership
and
having
some
routes
run
less
frequently
than
they
would
normally.
But
the
service
cuts
that
we
describe
in
this
document
are
the
deeper
things.
These
are
really
the
permanent
things,
not
not
a
temporary
suspension,
but
a
permanent
reduction
and
some
of
those
types
of
service
cuts
might
be
reducing
frequency
on
a
route
with
low
ridership,
for
instance
running
it.
I
An
overall
comment
is
that
we
are
certain
at
this
point
and
we
can
advise
you
that
there
are
no
options
out
there
to
bring
efficiencies
to
the
network,
to
restructure
the
network,
to
be
more
efficient
while
still
maintaining
the
same
quality
of
service.
At
this
point,
any
service
cut
that
would
be
made
has
a
measurable
negative
effect
on
transit
customers
in
some
way.
Next
slide.
Please.
I
Customer's
experience
on
the
transit
system
is
measured
by
how
long
it
takes
to
walk
to
the
nearest
stop
or
station.
How
long
you
have
to
wait
when
you're
there
for
the
next
bus
or
train,
how
long
your
travel
time
is
on
board?
How
many
transfers
you
have
to
make
to
complete
your
trip
and
how
reliable
that
service
is,
and
you
know,
closer
walking,
distance,
shorter,
waiting
time,
shorter,
travel
time.
I
Fewer
transfers,
more
reliability
are
all
positive
things
that
would
make
a
customer's
experience
better
and
the
opposite
would
make
their
customers
experience
worse,
and
we
can
count
the
number
of
customers
who
will
be
affected
by
these
kinds
of
changes
and
we
can
from
that
those
counts.
In
the
degree
of
change.
We
can
estimate
how
much
ridership
would
decline
from
these
reductions
in
service
quality,
and
then
we
can
compare
those
negative
effects
and
the
the
change
in
transit
ridership
with
the
cost
savings
that
would
be
achieved
and
we
can
rank
potential
cuts
in
order.
I
I
We
can
calculate
the
degree
to
which
they're
affected,
but
one
of
the
considerations
we'll
we'll
we'd
come
back
to
you
with
at
the
time,
is
how
precise
should
that
evaluation
be
across
the
equity
and
occlusion
lens?
If
it's,
if
it's
particular
root
by
root
by
root,
then
it's
it's
a
bigger
piece
of
work
and
will
take
time
to
do
could
delay
the
time
by
which
council
can
make
its
decisions.
I
I
The
question
is:
how
do
you
decide?
You
know
we?
We
don't
know
how
we'd
you
know.
We
don't
speak
here
about
how
you
decide
the
degree
of
savings
that
will
be
needed,
but
how
do
you
select,
then
the
least
harmful
impact,
the
least
harmful
result
in
the
short
term
is
to
select
the
service
cuts
that
achieve
the
greatest
savings
with
the
least
negative
effect
on
customers.
I
I
The
greatest
savings,
on
the
other
hand,
come
from
cuts
during
peak
periods
because
they
drive
some
of
our
fixed
costs,
as
well
as
our
variable
costs.
But
when
we
reduce
service
during
peak
periods,
we
end
up
reducing
the
city's
long-term
ability
to
grow
if
we
retire
buses
from
the
fleet,
it's
a
it's.
A
multi-year
process
to
budget
procure
and
get
those
buses
back
into
the
fleet
if
the
transit
workforce
is
made
smaller,
it
is
a
matter
of
months
to
recruit,
train
and
and
bring
new
staff
onto
the
system.
I
I
I
Consultation
can
be
a
major
important
part
of
any
municipal
decision
in
the
case,
if,
if
the
commission,
if
the
council
were
considering
service
cuts,
a
consultation
would
allow
for
inferior
information
to
be
shared
with
customers
and
residents.
About
the
reasons
for
the
cuts,
the
details
of
the
potential
cuts,
it
would
be
an
opportunity
for
customers
to
explain
their
travel
needs
and
to
tell
the
story
of
how
they
what
the
negative
impacts
are
for
them
would
allow
those
involved
in
making
the
decision
to
understand
the
particular
ways
that
those
potential
service
cuts
would
affect.
Customers.
I
Consultation
right
now
during
the
pandemic
is
best
carried
out
online,
which
is
quite
different
from
way.
The
way
it's
been
in
the
past.
If
consultation
were
done
along
these
lines,
we'd
provide
those
in
the
staff.
We
would
tally
up.
The
information
find
a
way
of
capturing
the
the
things
that
people
are
saying
and
let
them
comment
on
oc,
transport.com
and
support
any
additional
consultation
methods
that
counselors
would
choose
to
carry
out
next
slide.
Please.
I
A
A
L
No
worries,
thank
you
very
much
good
morning
or
good
afternoon.
Thank
you
very
much
for
the
engagement
we've
had
over
the
past
three
weeks
about
this
issue.
I
I
know
I
understand
that
we're
not
recommending
any
service
cuts.
At
this
point,
however,
I
would
like
to
address
the
long-term
and
short-term
service
cuts
and
first
I'm
going
to
start
with
the
long-term
cuts.
L
If
any
of
these
decisions
are
made,
they're
irrevocable
and
it
will
be
expensive
and
slow
to
rebuild
our
pre-pandemic
service
level,
staff
give
examples,
and,
for
example,
they
said
if
staff
levels
are
reduced.
Future
growth
will
require
recruitment,
selection
and
training
of
new
staff,
which
will
take
months
to
complete
after
funding
is
made
available.
Another
example
if
the
size
of
bus
fleet
is
reduced,
further
growth
will
require
buying
buses
and
a
process
that
can
take
up
to
two
years
from
the
time
the
capital
funding
is
approved
by
council.
L
Provincial
policy
statement
2020
clearly
states
that
long-term
prosperity,
human
and
environmental,
health
and
social
well-being
should
take
precedence
over
short-term
considerations
and
that
it
is
in
the
interest
of
all
communities
to
use
land
and
resources
wisely,
while
ridership
is
low.
Maintaining
the
service
is
important,
as
transit
will
be
the
guide
for
any
new
future
development.
L
It
will
be.
It
was
mentioned
during
one
of
the
op
presentations
that
it's
important
to
have
the
transit
infrastructure
prior
to
development
completion,
so
that
people
can
actually
embrace
the
transit
system
once
they
settle,
because
if
people
move
to
alternate
transportations,
then
they
may
not
take
transit
once
it
is
provided.
L
L
I
would
like
to
point
out
that
any
service
cuts
will
not
be
in
line
with
provincial
policy
statement
2020,
nor
with
council
priorities
and
goals
listed
in
the
report,
and
therefore
I
ask
you
that
we
should
not
be
seeking
any
service
cuts
by
council
to
begin
with.
We
should
draw
a
red
line
here.
Otherwise
we
must
rethink
our
official
plan
and
transportation
master
plan
and
the
directions
we
want
to
go
from
there
there.
There
is
a.
L
There
is
also
one
thing
I'm
gonna
mention
with
regards
to
the
temporary
adjustments
in
the
report.
The
staff
mentioned
that
they
can
estimate
the
number
of
customers
who
would
stop
using
oc
transport
system
entirely
if
the
service
cuts
were
made.
I'd
like
to
ask
if
staff
can
inform
the
commission
about
the
number
of
customers
who
would
do
so,
given
the
temporary
suspensions
that
were
planned
for
june
and
how
much
revenues
will
that
permanently
make
the
city
lose
as
a
result?
L
Additionally,
considering
the
time
required
for
recruitment
as
explained
earlier
and
quoted
in
this
report,
the
proposed
70
staff
cuts
and
the
fact
that
we're
aiming
to
extend
otrain
south
in
2022
would
it
be
possible
in
budget
22
not
to
have
the
cuts
in
order
to
allow
oc
transport
to
have
a
hiring
ability
if
that
arises,
and
any
surplus
then
be
reinstated
eventually
to
the
city.
If
this
time.
A
A
B
Thank
you
chair,
and
thank
you
to
that
delegation.
That
was
excellent
presentation,
really
really
good
thoughts
in
there.
I
appreciate
the
plan
that
we're
seeing
today.
I
think
it's
it's
good
that
we
have
something
on
the
table
should
we
have
to
go
here,
and
I
also
appreciate
that
likely
none
of
us
around
the
table
here
or
on
the
call
want
to
be
going
there.
So
in
that
light,
maybe
I'll
just
take
a
step
back
and
see
if
there
are
other
capital
budget
adjustments
such
as
the
ones
we.
H
H
So
we
mine
out
the
capital
areas
before
we
go
into
even
starting
to
think
about
plan
c
and
then
also
for
2022
you're,
positioned
with
the
annualized
savings
that
you
just
approved,
which
is
11
million
dollars.
So
we've
looked
ahead
to
2022,
which
you've
heard
the
mayor
and
the
chair
talk
about
in
terms
of
look
ahead.
So
we're
proactive
with
the
measures
that
you
approved
at
the
last
meeting.
B
H
B
H
Absolutely,
but
it's
it's
slim
offerings.
You
did
the
advertising
motion
that
you
approved,
commissioner,
or
that
you
recommended
we're
looking
at
what
universities
are
going
to
do
regarding
the
u-pass
festivals,
unfortunately
aren't
happening.
I
don't
know
if
there's
been
an
announcement
on
the
red,
blacks,
we're
looking
you
know,
blues
fest
is
deferred.
That
was
a
revenue
source
for
us.
We
need
covet
to
come
to
an
end
and
we
can
start
mining
out
all
all
this
stuff
but
everything's
on
the
table.
H
H
You
need
to
give
time.
I
can
tell
you
that
the
last
time
there
was
a
major
service
adjustments
was
route
optimization
and
that
went
on
for
extended
period
of
time.
There
was
a
lot
of
public
meetings
and
a
lot
of
discussion
and
debates
and
adjustments
that
needed
to
be
done
through
that
process.
So
it's
it's
not
it's
months,
it's
not
weeks,
but
again
we're.
H
B
H
B
A
C
So
I'm
I'm
pleasantly
surprised
but
surprised
about
how
good
the
financial
situation
appears
to
be
about.
Five
to
six
months
ago,
we
were
predicting
a
very
dire
financial
situation
for
oc
transfer.
As
of
april
1st,
as
of
april
1st,
the
bailouts
that
the
province
and
feds
were
giving
us
were
to
expire
and
the
whole
reason
we
created
options
a
b
and
c
were
because
we
needed
a
plan
to
get
through
2021.
C
H
H
H
We
were
at
that
time
awaiting
the
federal
budget
to
confirm
if
there
was
anything
else
and
the
answer
is
no
and
and
so
we're
left
with
what
happens
with
ridership
and
that
that
13
million
dollar
gap,
so
we
go
to
plan
b
and
we
continue
with
our
our
actions
that
we
took
last
year,
which
the
there
was
operational
savings.
12.8
million
dollars
in
operating
savings
is
what
we
mined
out
last
year
with
freezes
and
and
fuel
savings,
and
things
like
that.
C
Well,
you
know
not
to
discount
13.2
million,
it's
a
big
number,
but
this
is
doable
as
as
oc
transpo
in
city
of
ottawa.
This
is
a
number
that
we
can
tackle.
So
I'm
I'm
relieved
that
some
options
we
were
considering
at
budget
time
last
year.
It
doesn't
seem
to
be
as
significant
or
as
dire.
So
I'm
I'm
happy
in
that
regard.
That
service
will
be
able
to
to
be
maintained.
C
H
Okay,
eric
can
you
can
take
that
slide
down?
Please.
Thank
you.
Yes,
counselor.
I
followed
up
with
the
city
manager
when
you
raised
that
at
our
last
meeting
he
has
spoken
to
senior
level
government
officials.
There
we
have
a
meeting,
that's
coming
up,
they're,
going
to
be
meeting
with
myself,
mr
kanilakis
and
mr
willis
for
the
federal
government
employees
and
then
we're
also
teeing
up
a
meeting
with
the
universities,
because
those
are
the
two
tranches
that
really
still
there
is
no
firm
response
yet
from
the
federal
government
or
the
universities.
H
C
H
C
So
I
think
we
can
make
a
strong
case
for
additional
operating
funds
from
the
feds
that
you
make
a
choice.
It
impacts
us,
otherwise
we
we
scramble
with
the
financial
situation
that
we're
in
now.
So
I
appreciate
those
conversations
are
ongoing,
but
I
really
do
think
ottawa
city
of
ottawa
is
impacted
at
a
greater
rate
than
other
cities
like
toronto,
whose
economy
is
much
more
diverse
than
ours
and
their
transit
ridership
is
consequently
much
higher
than
ours
is
at
the
time.
So,
thanks
chair.
A
K
Thanks,
mr
chair,
so
the
message
I'm
getting
from
this
from
this
report
is
that
there
are
no
there's,
no
good
option
right,
that
cutting
service.
It's
not
really
a
good
option
that
that
raising
fares.
That
is
definitely
not
a
good
option,
and
I
agree
with
that.
Raising
taxes
isn't
a
good
option,
and
so
essentially
we
are
being
asked
to
approve
criteria
for
us
to
make
for
us
and
for
council
essentially
to
make
a
decision
of
which
there
are
no
good
options.
Would
that
be
a
fair
way
to
sum
that
up.
H
K
First,
no
for
sure
absolutely
and
I'm
not
disagreeing
with
you
there
at
all,
but
what
I'm
saying
is
is
that
the
options
of
cutting
service
is
not
something
that
anybody
wants
to
do.
I
think
we
can
agree
with
that
agree
on
that
and
raising
fares.
I
don't
think
anyone
anyone
wants
to
do
that
either
and
and
raising
taxes.
Definitely
no
one
wants
to
do
that
when
we
have
an
election
year
coming
up,
so
that
was
that
was
my
point
is
that
we've
got
some
options.
K
K
So
my
my
colleagues
have
touched
on
sort
of
the
money
situation
and
I
will
leave
that
to
their
expertise.
What
really?
What
really
sort
of
struck
me
in
this
in
this
report
is
that
there
is
a
focus
on
on
consultation
and,
as
you
know,
that's
what
I
do
for
a
living.
So
it
struck
me
and
it
stuck
out
to
me.
I
agree
that
there
needs
to
be
a
lot
of
consultation
on
this.
K
So
along
that
line
of
thought,
I
do
note
that,
because
of
you
know
the
the
pandemic
situation,
the
suggestion
is
that
that
consultations
will
be
carried
out
online.
Primarily,
I
don't
disagree
with
that.
But
just
something
to
keep
in
mind
is
that
we
do
have
you
know
people
within
our
within
our
city,
quite
a
few
people.
I
would
suggest
that
these
changes
are
going
to
impact
them
very
heavily.
K
These
are
people
who
perhaps
work
multiple
jobs
and
take
public
transit
to
get
to
those
jobs
because
they
can't
afford
a
car
or
can't
drive.
These
people
are
also
a
lot
of
them.
Don't
have
access
regular
access
to
internet,
they
perhaps
were
accessing
the
internet
at
libraries
and
of
course
I
can't
do
that
now.
So
I
want
to
make
sure
that,
when
we're
talking
about
consultation,
we're
talking
about
accessible
consultations,
not
just
fill
out,
you
know
give
us
your
thoughts
by
email
or
give
us
your
thoughts
on
this
online
service.
K
We
do
need
to
be
having
some
sort
of
way
for
for
impacted
customers
for
all
customers
to
provide
their
feedback
on
any
proposed
changes
in
a
way
that
is
accessible
to
them.
Otherwise
we
are,
we
are
cutting
out
a
proportion
of
our
customer
base
that
just
won't
have
a
way
to
to
engage
with
us
on
those.
So
while
I
understand
we
can't
do
like
a
town
hall
style
meeting
just
yet
you
never
know
we
may
get
there.
You
know.
M
Thank
you.
Thank
you.
Chair
a
few
questions.
I
noted
that
in
the
report
under
equity
and
inclusion
and
and
pat
scrimgeour,
you
mentioned
it
as
well
that
when
you,
when
we
look
at
the
the
groups
that
the
lens
encompasses
taken
together,
that
they
represent
the
majority
of
oc
transport
customers,
I
take
it.
You
meant
that
that
was
prior
to
covid,
but
would
you
agree
that
today
they
probably
make
up,
if
not
all,
virtually
all
of
our
ridership.
M
I
Okay,
so
let
me
start
with
an
example:
if
you
look
at
the
left
column,
let's
go
with
unemployed.
People
who
are
unemployed
are
normally
two
percent
of
our
ridership
and
we
collect
that
data
through
statistics,
canada
and
through
our
origin
destination
survey.
Okay,
you
go
across
to
the
right
hand,
side
those
unemployed,
people
are
probably
at
the
time
we
drew
this
up,
which
was
pre.
I
It
was
last
fall,
so
it's
pretty
the
deeper
lockdown
rate
right
now.
Our
estimate
is
that
those
people
are
still
making
those
trips
100
of
those
trips
are
still
being
made.
They
have
no
alternatives;
they
have
to
make
those
trips
the
trips
they
had
to
make
before
are
still
what
they
have
to
do
now.
So
there's
one
example:
another
example:
look
the
top
of
the
left
list:
social
science,
education,
government
and
religion.
That's
just
the
grouping
that
statistics.
I
Our
estimate,
based
on
some
surveys,
that
our
colleagues
in
economic
development
did
and
discussions
that
they
were
having
with
a
wide
range
of
stakeholders,
was
that
about
20
of
those
trips
are
now
being
made
so
over.
On
the
right
hand,
side.
We
estimate
that
20
of
the
trips
that
are
being
made
by
that
group
are
now
being
made.
So
as
you
look
down
that
column
that
says
estimated
percent
making
trips,
our
estimates
we're
working
from
25
of
the
students
are
still
traveling.
M
I
We
do
the
math
add
them
up.
How
does
that?
How
does
that
change
the
distribution
of
these
people
of
our
current
ridership,
our
last
fall
ridership,
where
normally
our
students
would
be
normally.
Students
would
be
21
of
our
ridership
right
now.
We
believe
that
they're
about
16
percent
of
our
much
lower
ridership
social
science,
education,
government,
religion,
normally
22.
I
It
is
likely
that
almost
all
of
the
people
who
are
traveling
on
transit
at
that
time
were
doing
so
because
they
had
to
make
the
trip
and
they
had
to
use
transit.
This
wasn't
a
choice
of
whether
to
make
a
trip,
as
was
the
choice
of
how
to
make
that
trip,
and
that
may
represent
that.
Maybe
some
indication
of
what
proportion
of
our
total
ridership
is
in
that
kind
of
a
situation.
M
Sometimes
people
who
are
unemployed
as
well
having
to
get
to
maybe
part-time
jobs
or
contracts
or
looking
for
work,
but
for
the
most
part
the
people
left
on
our
transit
system
fall
under
our
equity
and
inclusion
lands
under
the
groups
that
we've
identified
and
they
are
essential
workers
that
we
are
trying
to
protect
today.
So
so
I
appreciate
that
the
the
more
detail
into
that
another
question
was
around.
You
know
vulnerable
parts
of
the
population
as
as
criteria.
M
I
just
I'm
just
not
sure
how
you
know
you
talk
about
not
wanting
to
have
a
disproportionate
impact
on
vulnerable
parts
of
the
population,
but
I'm
not
sure
how
you
assess
that
I'll.
Give
you
an
example,
quick
example
in
the
word
I
represent,
we're
we're
we're
recognized
as
one
of
the
neighborhoods
in
the
neighborhood
study.
That
is
a
high-risk
neighborhood,
but
essentially
it's
because
we
have
so
many
rooming
houses.
M
I
What
we
can
do
is
those
those
data
are
available
to
us
geographically
to
some
degree.
So
we
know
geographically,
where
seniors
live.
We
know
geograph
quickly,
where
many
of
the
groups
that
are
identified
in
the
equity,
inclusion,
lens,
live
in
greater
or
or
lower
proportion
across
the
city,
and
when
we're
considering
when
we're
evaluating
for
you
a
potential
service
reduction
or
potential
service
cut
in
a
particular
part
of
the
city,
we
could
look
at
the
zones
along
that
route
and
say
along
this
route.
I
I
Lgbtq
people
are
probably
disadvantaged
in
other
ways:
more
than
related
to
transportation,
but
youth
people
with
disability,
women,
people
with
low
income
people
who
are
newly
arrived
in
in
ottawa
are
all
going
to
be
affected
by
transportation
and
they're,
the
ones
that
that
we
would
look
at
now.
It's
not
necessarily
the
same
people,
but
it's
probably
very
close
to
the
same
people
who
are
affected
more
deeply
by
covid
and
by
the
public
health
restrictions
that
come
out
of
covid.
I
You
know
not
that
any
of
these
is
100
match,
but
those
trends
may
occur
and,
and
the
you
know,
the
people
who
are
most
affected
by
kovid
and
therefore
must
still
travel
the
people
who
are
well.
Let
me
explain
that
better
the
people
who
must
still
travel
on
the
transit
system
right
now,
the
people
who
are
identified
by
the
equine
inclusion
lens
and
the
people
who
don't
have
any
choice
but
to
use
transit.
There
may
be
a
lot
of
overlap
between
these.
These
very
broad
definitions
of
people.
M
M
At
least
put
in
front
of
us
what
a
change
to
that
fair
funding
model
would
look
like
so
that
you
know
the
rest
of
us
could
pick
up
that
slack.
What
does
that
mean?
Does
that
mean
that
I,
as
a
homeowner
as
a
as
a
taxpayer,
might
have
to
pay
an
extra?
You
know
eight
dollars
a
a
year
to
keep
transit
where
it
is
and
not
disadvantage,
people
who
are
already
so
greatly
disadvantaged?
M
Unless
I
can
see
that
unless
we
have
that
conversation
as
a
council
making
these
decisions
for
people
who
aren't
around
the
table-
and
you
know
we
can
go
out
and
we
can
consult,
but
you
know
we've
done
that
before
and
still
the
the
outcomes
you
know
affect
people
who
who
aren't
at
those
tables
all
the
time.
So
until
we
see
that
I
would,
I
would
suggest
that
that
we
not
approve
certain
evaluation
criteria
that
we
see
in
this
report,
because
it's
not
balanced.
M
It's
not,
and
I'm
not
even
looking
for
a
balance.
I
I
think
that
the
time
has
come
to
put
balance
aside
and
for
those
of
us
that
can
afford
it,
and
for
those
of
us
that
are
are
fortunate
enough,
that
we
have
not
been
so
affected
by
covet
so
affected
by
a
downturn
in
the
economy
so
affected
by
changes
to
transit.
That
perhaps
it's
time
for
us
to
pick
up
that
for
the
people
that
are
essential
workers
that
are
going
to
work
every
single
day
and
have
to
take
our
transit
so
chair.
M
A
Thank
you
councillor,
mr
manconi.
Maybe
you
can
clarify
something
for
me.
Following
the
comments
just
received
from
the
the
counselor,
how
much
money
would
we
be
looking
at
shifting
to
the
tax
base?
If
mid-year,
we
were
to
switch
to
a
a
totally
free
transit
system?
What's
the
total
budget
amount
that
would
be
switched
over
to
the
tax
base.
M
A
H
Thank
you,
sir.
No,
I
just
want
to
reiterate:
we
are
not
recommending
any
service
cuts,
we're
just
bringing
back
what
council
directed
us
to
bring
back
during
the
budget,
which
was
part
of
the
plan,
a
b
and
c
and
remember
all
of
you
asked,
or
many
of
you
asked
what
is
the
criterion
process
and
so
we're
just
doing
what
what
council
has
asked
for
and
absolutely
we
are
not
recommending
any
service
cuts
and
you'll
recall
during
the
budget
deliberations.
H
I
I
mentioned
the
studies
that
showed
all
the
other
jurisdictions
that
did
the
knee-jerk
reaction
and
did
service
cuts.
They
hurt
those
that
needed
it,
the
most
with
respect
to
who
pays
for
transit
and
fair
box
recovery
and
everything.
That's
all
part
of
your
long-range
financial
plan
and
the
affordability
plan
is
where
that
discussion
fits
in
on
that.
F
F
Talk
about
where
it
would
be
would
mean
removing
routes
where
there
are
nearby
alternatives
and
removing
roots
and
time
periods
with
fewer
customers.
If
there
are
roots
with
nearby
alternatives.
That
means
there
are
two
routes
that
could
potentially
be
considered
for
for
cutting.
I
would,
I
would
think,
that's
how
I
read
it,
but
also
you
could
see
instances
arising
where
you
had
a
route
that
had
nearby
alternatives
but
was
very
busy.
F
You
could
also
find
a
route
that
there
may
be
no
nearby
alternatives,
but
there's
a
there's,
a
lot
of
customers-
and
I
just
wonder
with
respect
to
this
there's.
Obviously,
obviously
the
impact
is
going
to
have
to
be
considered
as
well.
This
doesn't
get
into
that
on
the
on
the
the
the
different
lenses
that
we're
addressing.
So
I
just
wonder
if
there's
scope
to
think
about
this
and
refine
it
as
we
sort
of
go
forward.
I
The
way
we
so
two
things,
maybe
three
when
I
when
we
say
here
nearby
this
wouldn't
mean
nearby,
but
not
to
our
current
standards.
We
have
standards
right
now
set
by
the
council
and
commissioners
council
before
the
commission
was
formed
that
tell
us
what
is
a
reasonable
walking
distance
to
the
nearest
bus
route?
I
I
That
number
could
would
have
to
be
stretched.
If
we
were
to
to
remove
some
roots
to
save
some
some
money
there
would
be,
it
would
be
a
reduction
of
the
service
quality
standards
that
the
commission
has
met.
There
are
no
routes
right
now
which
are
in
excess
of
the
standards
that
are
set.
There
are
we
run
a
basic
geographic
coverage
and
we
supplement
that
according
to
to
the
need
for
capacity.
I
The
second
is
when
you
you
talk
about:
how
do
we
scale
these?
How
do
we
measure
these
things?
Well,
that's
what
we
lay
out
back
on
on
slide,
13,
that
we
measure
customers
experience
by
the
walk,
the
weight,
the
travel
time,
the
number
transfers
and
the
reliability
and
multiply
that
by
the
number
of
customers
who
are
experiencing
that
change.
So
one
of
the
ways
we
can
do
that
and
one
of
the
ways
we
normally
do,
that
is
to
turn
everything
into
person
minutes
how
many
person
minutes
of
delay.
Have
we
added?
E
I
I
I
We
know
how
much
of
our
total
ridership
from
the
origin
destination
survey
is
women
versus
men
versus
people
who
identify
differently.
In
fact,
we
may
not
have
that,
because
our
surveys
are
a
bit
too
old.
We
know
geographically
a
little
bit
but
root
by
root
by
root
trip
by
trip
customer
by
customer.
We
don't
know
at
that
detail,
so
we
apply
overall
overall
figures.
We
do
know
that,
generally
speaking,
women
make
up
more
than
half
of
the
ridership
on
all
transit
systems.
E
E
I
guess
the
elephant
in
the
room
is
is:
is
the
fact
that
we
rely
on
transit,
fair
and,
and
we
have
to
look
at
you
know
if
we've
already
established
in
the
last
year,
just
by
our
actions
that
these
this
is
an
essential
service.
There's
no
question
about
it.
We
call
this
the
financial
service
and
it
needs
our
support
and
we
even
passed
a
motion
asking
federal
government
to
support
to
help
us
support
in
our
operation.
E
Unfortunately,
it
fell
on
deaf
ears,
but
I
think
the
point
was
is
that
we
need
to
make
sure
the
system
is
in
place
and
I,
but
you
know,
efficiencies
will
have
to
be
made
along.
The
line
doesn't
mean
that
we're
not
we're
going
to
keep
everything
exactly
the
same.
If
things
start
being
used,
we
shouldn't
worry
about
it.
E
I
would
appreciate
the
information
that
councilor
mckinney
was
asking
for
in
in
terms
of
of
what
of
the
costs
of
of
what
of
our
current
situation
and
and
what
it
would
mean,
because
I
I
think
it's
very,
very
important
as
a
city
going
forward
our
official
plan
etc.
We
need
to
keep
the
system
in
place.
We
don't.
I
don't
have
a
crystal
ball,
I
don't
know
when
things
are
going
to
recover
or
what
recovery
will
look
like,
but
I
think
that
we,
we
should
at
least
know
what
it
would
take.
E
So
I
would
support
at
least
looking
at
these
things,
because
I
think
we've
already
buy
our
actions
supported
the
idea
that
we
have
to
keep
a
full
system
in
place
for
for
those
who
need
it,
and
so,
notwithstanding
all
the
possible
things,
adjustments
are
always
have
to
be
made.
This
is
this
is
a
live
beast
as
it
were.
That
constantly
has
to
have
adjustments
made
to
it,
and
I
I
fully
expect
that
so
I
just
want
to
say
I
support
that.
A
B
B
M
F
G
A
A
Thank
you
eric
appreciate
your
your
help
with
that.
So
this
item
will
be
considered
by
council
at
the
april
28th
meeting.
Okay,
so
we're
now
moving
on
to
in
camera
items,
there's
no
in
camera
notice.
The
motion.
Anybody
have
any
motions:
okay,
no
notices
inquiries,
seen
none
other
business,
see
none
on
adjournment
is
the
motion
carried.