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From YouTube: Transit Commission — Thursday, May 11, 2023
Description
Transit Commission — Thursday, May 11, 2023
B
B
Thank
you,
Eric.
Are
there
any
Declarations
of
Interest
this
morning
I'm
seeing
none
can
we
get
confirmation
of
the
minutes?
These
are
the
minutes
for
April
13th
2023.
Are
the
minutes
confirmed?
Thank
you.
We
have
a
response
to
an
inquiry.
Urban
rural
para
transfer
service,
an
inquiry
from
counselor
Lowe.
Any
requests
to
lift
that
item
we're
good.
B
Okay,
thank
you.
I'll
go
through
the
agenda,
actually
I
think
all,
but
one
of
the
items
have
either
a
speaker
or
presentation,
but
there's
one
item
that
we
may
well
we'll
see
we'll
go
through
and
see.
If
we
can
look
after
these
sort
of
consent
agenda
on
item
5.1,
we
have
the
OC
Transpo
update,
there's
a
presentation
and
a
speaker
for
that.
So
we'll
definitely
hold
that
item.
6.1
is
the
transit
operating
and
capital
budget
q1
status
report.
B
There
are
no
speakers
and
no
presentation.
Do
any
members
wish
to
hold
that
for
questions
for
staff
yeah
I'm,
seeing
none
okay,
so
is
that
report
received
received?
Thank
you
Steve
on
item
number.
Seven
7.1
is
the
zero
emission
bus
pilot
performance
and
evaluation.
We
have
no
presentation,
but
we
do
have
a
speaker
so
we'll
hold
that
item.
7.2
is
communicating
real-time
information
to
customers.
We
do
have
a
presentation
and
we
also
have
a
speaker
so
we'll
hold
that
item
all
right.
B
H
H
As
you
know,
we
have
ambitious
recruitment
goals
for
2023
and
we
have
plans
to
our
over
one
over
500
new
staff
members,
including
bus
operators,
customer
service,
Representatives,
specials,
constables,
license
mechanics
and
more
12
spread
the
word
and
encourage
people
to
apply
our
equipment
team
will
be
using
the
first
ever
Transit
job,
fair
and
Road
Show
later
this
month.
This
four-day
event
will
begin
with
the
transit
job
Road
Show
from
May
2024
to
26th,
followed
by
a
job
fair
on
May
27th
at
the
Roadshow.
H
H
Current
employees
will
also
be
on
site
to
speak
firsthand
about
what
they
do
and
why
they
love
working.
At
UC
transport.
We
will
be
promoting
the
transit
job,
fair
and
Road
show
through
our
customer
communication
platforms,
including
OC
transfer.com,
social
media,
Transit,
Information
screens
at
stations
and
a
public
service
announcement.
H
A
big
thing
cue
goes
how
to
our
amazing
recruitment
team,
under
the
leadership
of
Olivia
Miguel,
for
their
hard
work
in
organizing
organizing
this
event,
as
approved
as
part
of
the
2020
budget.
23
2023
budget,
beginning
July,
1st
Aussie
Transport
service
will
be
free
for
children
12
years
of
age
and
under
this
expands
on
the
current
policy
of
offering
free
service
to
Children
seven
years
of
age
and
under
when
this
change
comes
into
effect.
H
H
H
As
noted
in
a
console
memo
on
April
12th
over
the
past
two
weekends,
there
was
a
personal
closure
of
Ultron
line,
one
along
redo
Transit
group,
an
opportunity
to
assess
the
scope
of
required
repairs
to
prevent
water
and
filtration
in
sections
of
the
tunnel
based
on
the
successful
investigations,
go
prepared,
a
remediation
plan
during
the
May
6th
and
7th
weekend.
Crews
worked
to
seal
construction
joints
and
pumped
grout
beyond
the
concrete
tunnel
walls.
H
H
H
H
H
However,
I
wanted
to
take
a
moment
to
introduce
this
topic
to
you
since
I
arrived
at
OC
transport.
I
have
always
said
that
the
public
trust
is
extremely
important
to
me.
I
know
that
is.
It
is
also
important
to
all
of
you
I'm,
very
pleased
that
we
are
taking
one
of
many
steps
in
building
the
trust
of
our
customers
in
their
Transit
System.
H
H
H
I
I
With
two
now
complete
that
we
await
data,
a
third
complete
with
data
reported
and
a
fourth
survey
ongoing
until
the
end
of
this
month.
The
current
open
survey
regarding
the
bus
route
review
has
already
received
more
than
3
400
responses.
It
will
remain
open
until
the
end
of
this
month
and
we
encourage
residents
to
please
participate,
a
regional
origin
destination.
All
mode
travel
survey
was
conducted
by
our
colleagues
in
planning
real
estate.
Economic
Development
in
the
fall
of
2022
information
gathered
in
this
survey
was
used
as
input
to
the
transportation
master
plan.
I
We
look
forward
to
receiving
this
data
to
better
understand
where
and
by
which
mode
residents
are
traveling
within
Ottawa.
Just
recently,
through
our
International
benchmarking
groups,
we
participated
in
both
Bus
and
Rail
surveys.
These
results
will
be
collated,
reported
and
compared
with
survey
results
from
transit
agencies
worldwide.
I
I
The
transit
attitude
telephone
survey
collected
responses
from
2029
Ottawa
residents,
of
whom
1
535
Roc
transport
customers.
The
survey
explored
customers
happiness
with
the
services
offered
by
OC
Transpo,
35
percent
of
customers
reported
being
happy
or
somewhat
happy
with
the
services
offered
by
OC
transport.
Most
of
these
customers
reported
fast,
reliable
and
good
service.
I
I
I
I
As
Madame
amokar
mentioned
these
Transit
attitude
surveys,
results
will
serve
as
our
foundation.
Oc
Transpo
is
managing
and
improving
service
by
analyzing
data
and
using
key
performance
indicators
to
track
process
track
progress.
The
transit
attitude
survey
will
be
repeated
in
detail
every
three
months
collecting
responses
over
time
to
draw
connections
between
customer
feedback
and
changes
in
policy
services
or
the
environment.
I
I
Paratrans
book
on
time,
customer
pickup
performance
was
94
in
March.
This
is
the
percentage
of
customers
picked
up
on
time
during
their
30-minute.
Pickup
window
on-time
performance
increased
sleep
slightly
from
last
month,
even
with
the
increased
ridership
levels
above
the
above
the
budgetary
ridership
profile.
Next
slide.
Please.
I
Here
we
see
the
amount
of
time
that
someone
has
needed
to
wait
on
average
when
calling
to
book
a
paratrans
boat
trip
down
from
March
2023
paratrans
boys,
telephone
booking
line
response
times
for
three
minutes
and
eight
seconds
the
amount
of
time
that
a
customer
waits
to
speak
with
the
customer
service
agent
sits
well
below
our
threshold
response
time
of
15
minutes
next
slide.
Please.
I
I
On
this
chart,
you
see
paratransible
ridership
monthly
totals
in
Thousand
customer
trips.
The
red
line
represents
2019
pre-pandemic
conditions,
The
Gray
Line
is
the
2023
estimated
budgetary
paratransport
ridership
profile.
The
great
colored
bars
are
the
2022
monthly
ridership
data
for
comparison
and
the
black
bar
is
the
March
2023
paratransport
ridership.
I
We
continue
to
see
strong
ridership
recovery
month
over
month,
with
March
being
our
highest
month
since
the
onset
of
the
pandemic
in
March
2023
paratranspo
ridership
exceeded
the
budgetary
ridership
profile
at
66
200
trips,
resulting
in
a
ridership
recovery
of
82
percent
compared
to
pre-pandemic
conditions
in
March
of
2019.
next
slide.
Please.
I
Up
slightly
from
February
feedback
from
Japan
transport,
customers,
average
2.2
complaints
per
1000
trips,
we
continue
to
see.
We
continue
to
experience,
Service
delivery
feedback.
The
dark
blue
portion
held
relatively
steady
in
March.
We
received
a
slight
increase
in
calls
related
to
booking
the
orange
bar
and
information
booking
and
information.
The
orange
bar
and
fairs,
which
represented
by
the
gray
bar
next
slide.
Please.
J
J
This
slide
here
represents
oh
train
line,
one
Service
delivery,
including
April,
on
the
slide.
Today,
you
will
notice
that
we've
added
in
the
bottom
corner
a
chart
showing
unplanned
R1
service
with
the
cause,
such
as
power,
loss,
freezing
rain
and
freezing
rain
events
and
overhead
Canary
system
issues
back
to
through
this
chart.
So
for
the
rest,
the
beginning
of
this
year,
if
we
remove
the
freezing
rain
events
shown
here,
there
have
been
many
months
with
strong
reliability.
We
continue
to
see
improved
reliability
on
a
day-to-day
and
a
month-to-month
basis.
J
J
Now,
here
we
look
at
the
conventional
Bus,
Service
delivery
and
our
service
delivery.
In
April
it
sat
at
98.
Over
the
last
number
of
months,
we've
been
experiencing
a
positive
trend
in
our
service
delivery,
largely
as
a
result
of
our
continued
efforts
to
stabilize
service
Service
delivery
is
improving
and
remaining
High.
However,
we
know
that
there
is
more
work
to
do
to
achieve
our
Target
of
99.5
percent
the
service
for
near
simulate,
a
demure
Elevate
may
lose.
C
J
So
on
this
slide
we're
showing
you
march
data,
and
it
shows
for
what
impacted
us
reaching
our
goal
of
99.5
percent
service
reliability
for
bus
service.
What
you
see
here
in
March,
we
were
at
98
Service
delivery
that
was
impacted
by
three
main
items
that
we've
discussed
previously
operator
shortages.
This
is
so
we
can
ensure
all
buses
are
on
street
and
running
their
schedules.
J
On-Street
adjustments,
essentially
the
impact
of
increases
in
traffic
that
we
see
on
the
streets
and
mechanical
breakdown
with
our
seasonal
changes
and
fluctuation,
has
an
impact
on
the
operation
of
our
buses
to
reach
our
goal
of
99.5
percent.
We've
implemented
a
number
of
items
for
2023
to
address
these
three
items.
They
are
Staffing
of
new
operators,
our
Target
of
360
new
operators.
This
year
the
next
class
will
be
graduating
the
15th
of
May.
J
In
addition,
we
have
a
number
of
additional
operator
classes
to
carry
out
this
year
to
ensure
that
we
reach
our
Target,
adding
in
run
time
to
a
schedule.
This
is
happening
as
part
of
the
current
booking
booking,
and
this
helps
adjust
our
schedules
for
the
increase
in
traffic,
and
that
has
been
noticed
across
the
city.
J
Staff
continue
to
increase
Fleet
reliability
through
implementing
the
plan.
Maintenance
programs
and
work
through
the
new
engineering
unit
has
been
carrying
out
in
relation
to
reviewing
Trends
and
finding
solutions
to
issues
as
they're
identified
as
requested
added
this
month.
To
this
slide
is
the
routes
with
the
most
trips
not
delivered
denote
the
roots
of
O
train
line,
2
replacement,
buses,
number
15
and
number
85
sewn
here
are
also
the
routes
that
have
the
most
trips
per
day
with
highest
frequency.
J
The
control
center
monitors
various
items
when
making
decisions
on
a
cancellation
to
a
route
to
minimize
the
impact
on
customers
based
on
what
we
are
seeing.
We
are
continuously
improving
and
achieving
the
99.5
regularly
now
next
slide,
please
this
slide
we're
now
looking
at
ridership
with
respect
to
ridership
on
the
O
train
and
conventional
bus,
we
have
seen
a
consistent,
improving
Trend
over
the
last
year.
News
example.
C
J
Pandemic
level
pre-pandemic
levels
the
line
of
red
line
along
the
top
of
this
graph,
and
just
below
that
the
blow
you
will
see
the
black
line.
That's
the
estimated
budget
budgeted
ridership
we
can
see
in
month.
Over
month,
the
ridership
is
improving,
reaching
6
million
customers
in
the
trips
customer
trips
in
the
march
in
March,
a
significant
increase
compared
to
the
4.4
million
customer
trips
the
same
time
last
year,
next
slide,
please!
J
D
D
To
focus
my
presentation
today
on
employee
injuries
and
assaults
as
it's
in
an
area
of
concern
internally
and
as
I
understand
it.
It's
also
a
subject.
The
Transit
Commission
would
like
more
information
on
before
we
get
into
the
information
on
assaults.
I
will
update
you
on
employee
and
customer
entries
if
we
look
at
the
graphic
at
the
top
left
that
highlights
the
employee
injuries
as
well
as
those
incurred
by
customers
year
to
date,
and
this
is
up
to
and
including
March.
D
We
have
a
total
of
210
reported
employee
injuries
and
a
customer
injury
rate
of
1.13
per
million
trips.
Although
we
find
these
metrics
useful
and
we
monitor
them,
any
data
analyst
used
to
predict
the
year
is
imperfect
due
to
the
external
factors,
particularly
the
variability
of
weather
in
Ottawa.
This
plays
a
significant
role
in
the
final
outcome.
The
more
accurate
comparison
is,
of
course,
the
year-to-year
data
next
on
the
bottom
left
is
a
graph
label
2022
employee
occurrence
reports.
D
This
information
was
previously
shared
with
Transit
Commission,
but
as
a
reminder,
there
was
a
total
of
740
employee
injuries.
Last
year,
the
top
three
categories
are
struck:
slash
caught
over
exertion
and
assault.
Today,
I'd
like
to
give
you
a
little
bit
more
information
on
the
highlighted
category,
which
is
assaults
the
table
in
the
top
right
of
the
slide,
gives
us
a
more
granular
look
at
the
location
of
the
assaults
as
they
relate
to
operators
for
this
table.
We
have
focused
on
The
Operators,
as
this
is
the
largest
Workforce
in
OC
transport.
D
I'd
like
to
First
clarify
the
term
assaults
being
presented.
Assaults
as
they're
print
presented
here
may
differ
from
other
sources
as
it's
more
all-encompassing.
We
follow
the
wsib
classification
of
assaults
that
includes
physical
assaults.
This
is
what
most
people
associate
with
the
term,
but
it
also
includes
verbal
abuse,
aggressive
customers,
harassment,
non-criminal
and
inappropriate
behavior.
D
D
I
can
also
share
that
all
49
of
the
assaults
in
2022
were
in
the
no
injury
or
minor
injury
category,
and
when
we
look
at
the
data
from
the
last
five
years,
we
see
a
downward
Trend
culminating
in
this
achievement,
which
is
the
first
in
recent
history.
Finally,
I
will
share
that.
Over
the
last
three
years
we
have
seen
data
that
shows
a
clear
upward
Trend.
In
how
many
assaults
the
operator
barriers
have
prevented,
which
is
exactly
what
we
wanted
to
see
now.
K
K
K
K
K
Who
are
we,
and
what
do
we
do
is
a
question
that
I'm
often
asked
the
special
Constable
unit
commonly
referred
to
as
SCU
is
a
customer
service
focused
unit?
We
are
dedicated
to
ensuring
the
safety
of
Transit
customers,
employees
and
assets.
We
are
responsible
for
all
physical
security
on,
in
or
in
relation
to
OC
transport
properties.
K
The
SCU
began
as
a
security
department
in
1975.
and
transition
to
sworn
peace
officers.
Under
a
memorandum
of
understanding
what
the
Ottawa
Police
Service
on
April
1st
2007.,
we
have
received
specialized
training
that
allows
us
to
carry
use
of
force
options
such
as
handcuffs
pepper
spray
and
batons
becoming
sworn
peace
officers
brought
with
it.
The
ability
to
manage
calls
for
service
pertaining
to
various
Municipal,
provincial
and
federally
legislated
Acts,
including
the
criminal
code.
As
you
will
see
shortly,
the
SCU
responded
to
20
377
calls
for
service
in
2022.
K
K
This
has
definitely
changed
the
way
we
are
able
to
function
and
ensure
the
public
safety
on
our
Transit
System.
We
currently
have
34
special
constables,
five
Sergeants,
three
superintendents,
one
Deputy
Chief
and
myself.
As
chief.
We
also
have
a
Communication
Center
that
holds
one
sergeant
and
11
Communication
Center
staff.
K
K
You
see
in
that
picture,
that's
that's!
Actually
our
communications
center,
the
SCU
Communication
Center,
is
situated
within
the
transit
operations
communications
center
and
it
is
a
critical
part
of
accomplishing
our
mandate.
This
section
of
our
unit
is
the
first
point
of
contact
for
all
curls
for
service.
They
ensure
the
efficient
response
of
our
special
constables
and
provide
additional
Safety
and
Security
through
the
use
of
closed
circuit
television,
commonly
known
as
CCTV.
K
K
A
K
K
So
a
quick
summary
moving
us
over
to
our
mandates
and
values.
Our
mandates
include
everything
from
protecting
customers,
employees
and
property
to
promote
Public,
Safety
and
awareness.
Our
values
begin
with
adhering
to
the
Canadian
Charter
of
Rights
and
Freedoms,
to
being
approachable,
courteous
and
open
and
maintaining
the
highest
ethical
and
Professional
Standards
next
slide.
Please.
K
How
do
we
get
to
be
on
the
road
and
how
do
we
get
to
be
completely
trained
special
constables?
All
special
Constable
recruits
must
have
the
same
qualifications
as
a
police
officer,
I'll
start
off
by
saying
it's
a
rigorous
recruitment
process.
We
take
this
extremely
seriously
because
we
want
only
the
best
candidates
for
this
safety
critical
position.
K
K
K
You'll
see
as
I
mentioned
earlier,
we
attended
twenty
thousand
three
hundred
and
seventy
seven
calls
for
service.
In
2022
we
have
laid
124
criminal
charges
when
I
speak
of
criminal
charges.
That
can
mean
anything
from
a
theft
to
an
assault.
Two
more
severe
offenses
provincial
offenses
notices.
We
served
143
examples
of
those
would
be
prohibited,
activities
on
property
or
trespass
to
property
and
bylaw
charges
of
29
being
loitering,
smoking,
infractions
and
fair
infractions.
K
K
K
K
The
assistance
assistance
is
a
really
big
part
of
the
customer
service
and
customer
facing
piece
that
we
are
as
a
special
Constable
unit.
We
sit
on
a
committee
particularly
of
the
unsheltered
task
force,
which
finds
solutions
for
addressing
homelessness
in
the
community,
including
on
the
transit
system.
K
Like
to
say,
thank
you
for
the
few
minutes
that
you've
given
me
today
since
becoming
Chief
and
over
the
past
six
months.
I
welcome
the
opportunity
to
observe
and
learn
about
the
special
Constable
unit
and
its
operations,
while
I'm,
proud
of
our
team
and
the
excellent
work
they've
accomplished
each
day.
We
are
focusing
on
ways
to
augment
our
operational
capabilities,
including
increasing
visibility
and
working
collaboratively
with
our
partnering
stakeholders
to
address
current
issues,
the
management
team
have
established
A
Renewed
focus
on
the
professional
development,
accompanied
accompanied
with
the
succession
planning
of
our
staff.
B
L
B
L
Thank
you,
Mr,
chair
for
meeting
with
me
last
week
this
week,
back
in
2017
at
two
pair
of
colleagues,
myself
met
with
OC
transport
management
to
improve
our
booking
system.
It's
nice
to
see
the
creative
figure
that
created
a
push
to
get
to
the
online
booking
system.
We
see
the
results
of
it
there
this
morning
since
then,
we've
been
together
and
pushing
for
Transit
equity
bears
as
a
form
of
Transit
equity,
and
yesterday
city
council
voted
in
favor
of
an
of
a
nightmare.
L
L
I
saw
her
at
a
at
a
an
event.
She
suffers
significant
bruise
and
go
over
bumps.
His
office
was
told
certain
bus
will
be
taken
off
the
road
at
a
certain
date.
It
showed
up
to
her
residents
a
week
after
the
date
was
promised.
You
talk
about
trust.
Where
is
that?
Where
is
that
in
that
example,
safety
audits,
on
evacuating
plans
on
LRT?
Have
you
invited
your
critics
to
take
part
in
these
audits
with
people
with
disabilities,
or
do
you
bring
friend,
friendly
allies?
L
B
B
I
should
mention
I
understand
the
auto
Transit
Riders
are
organizing
a
session
coming
up
later
this
spring,
that
they're
going
to
be
reaching
out
to
counselors,
with
an
invite
so
it'll,
be
here
at
City
Hall,
so
just
think
that
the
date
and
time
are
being
finalized
on
that,
but
watch
for
that
coming
soon
and
John.
It
was
good
to
speak
with
you
last
week.
M
E
Thank
you,
chair,
good
morning
to
you
and
colleagues.
Thank
you.
Madame
Mika,
for
a
very
detailed
presentation.
I
just
want
to
say
again
how
important
this
type
of
presentation
is
for
Transit
Commissioners
and
the
public.
Thank
you
for
the
details.
In
particular,
I
want
to
provide
a
shout
out
to
the
reliability
data
where
we're
getting
into
the
causes
for
some
of
the
challenges
for
a
reliable
service.
I
think
these
details
are
very
important.
E
The
type
of
details
the
Transit
Commission
needs
to
hear,
and
obviously,
at
the
end
of
the
day,
see
the
plan
to
address
some
of
those
chronic
reliability
issues.
So
thank
you
for
that
detail
and
thank
you
for
acknowledging
Route
85,
which
is
a
a
very
challenged
route
that
travels
along
Carling
serves
many
words,
including
in
riverworld.
This
route
is
consistently
unreliable
and
neat
to
see
a
greater
plan
and
effort
to
improve
reliability
on
this
run.
E
I
just
have
a
few
questions.
One
is.
It
is
very
good
to
see
I
think
for
the
first
month
since
covid
started
that
the
actual
ridership
levels
in
March
matched
the
budget
estimate,
meaning
we
estimated
to
serve
6
million
passengers,
and
we
actually
realized
that
for
the
first
month
since
covet
started.
So
that's
very,
very
good.
E
Well,
when
I
look
at
the
financial
or
Fair
Revenue
data
for
that
same
month
we
realized
11.9
million,
but
we
budgeted
13.2
million.
So,
although
we
served
the
number
of
of
passengers,
we
budgeted
for
our
revenues
were
not
equal
and
I
just
wanted
to
get
a
greater
explanation
that
if
we're
serving
the
number
of
people,
we
were
expecting
why
our
revenues
are
not
matching
the
costs
for
sorry.
What
we,
what
we
budgeted
for.
Thank
you.
N
Thank
you,
Renee
Mr,
chair,
the
the
mixture
of
who
rides
the
system
can
vary
from
time
to
time
whether
they
are
people
who
are
eligible
to
travel
with
a
discounted
fare
or
whether
they're
travel
with
a
full
fare.
Also,
those
customers,
some
customers,
when
they're
traveling,
can
choose
which
Fair
product
to
use
whether
they
purchase
a
monthly
pass
a
day
pass
or
a
single
day
pass
and
that
that
varies
from
month
to
month.
We
can
see
what
the
change
has
been,
but
we
have
to
dig
further
to
understand.
N
What's
behind
that
change
and
are
we
carrying
more,
for
instance,
we
might
be
carrying
more
University
students
and
fewer
full
fare
paying
adult
customers.
We
might
be
carrying
more
customers,
who've
purchased,
a
a
discounted
product
and
and
fewer
who
are
paying
a
less
discounted
or
a
full
fare
product.
E
Other
question
I
have
is,
as
I've
been,
writing
LRT
more
lately,
particularly
at
stations
downtown
I
notice.
How
cleanliness
continues
to
be
an
issue
in
our
stations
at
Rito
station.
Recently,
the
escalator
was
out
of
service.
The
major
door
I
needed
to
open
was
missing
a
handle.
The
bottom
glass
partition
was
completely
shattered.
The
station
was
filthy
and
I
want
to
get
a
better
understanding
from
staff
about
how
OC
Transfer
holds
RTG
accountable
for
cleanliness,
which
continues
to
be
an
issue
that
the
public
highlights.
E
H
Thank
you
chair
for
the
question.
I
agree.
This
is
a
concern.
This
is
the
utility
for
me
and
I'm,
working
with
the
RTM
Charters,
who
is
here.
I
will
ask
him
to
comment
where
we
are
in
the
plan,
so
definitively
I'm
looking
for
plan
from
RTM
to
be
able
to
to
better
or
do
our
oversight
and
I
agree
again
that
the
level
of
the
cleanliness
is
not
it's
not
good.
For
me,
try
I
will
ask
you
please
to
share
where
we
are
with
the
plan.
Thank.
O
O
O
You
know
the
door
handles
those
types
of
things.
They
shouldn't
wait
for
the
bi-annual
clean
some
of
those
things,
but
they
are
tackling
those
through
the
their
through
the
semi-annual
process.
Additionally,
working
with
the
new
general
manager
over
there,
they
had
moved
to
a
new
contractor
in
which
they
were
again.
O
They
were
anticipating
some
positive
results
in
the
cleanliness
that
hasn't
been
realized,
so
they're
doing
a
complete
review
of
their
their
weekly,
their
daily
and
weekly
plans
and
they're
submitting
them
to
us
and
that's
going
to
help
inform
our
oversight
program
moving
forward.
So
we're
taking,
as
I
said,
a
multi-pronged
approach.
There's
the
seasonal,
deep
cleans
that
are
going
on
right
now,
updates
to
their
their
daily
and
weekly
plans
and
then
we're
increasing
our
oversight
on
the
station
cleanliness
aspects.
E
That's
very
good
to
hear
I
appreciate
that
detailed
answer
and
I
appreciate
you
and
Madame
Monica
acknowledging
that
this
is
an
issue
that
is
a
priority
for
you.
Thank
you.
My
last
question
chair
before
I
have
to
go
is
about
the
timelines
to
provide
more
information
to
the
commission
about
the
most
recent
service
disruption
due
to
the
most
recent
ice
storm.
What
are
the
timelines
to
get
the
detailed
information
as
to
cause
and
efforts
to
ensure
that
this
is
remediated
going
forward.
P
Thank
you
chair
for
the
question,
so
we
are
we're
working
with
RTM
and
we
are
discussing
this
issue
and
receiving
updates
on
a
regular
basis,
but
we're
still
waiting
for
the
formal
kind
of
root
cause
analysis.
So
we
expect
to
be
able
to
come
back
to
Transit
Commission
within
a
couple
of
months
with
a
with
a
formal
report
that
will
outline
the
reasons
some
of
the
causes
that
contributed
to
the
issue
and
a
remediation
plan.
E
Q
P
Thank
you
for
the
question
Mr
chair,
so
in
terms
of
I
I
I
should
give
some
background
in
terms
of
the
the
actual
Tunnel
construction.
Maybe
that's
what
I
need
to
do
to
to
answer
that
question.
Yeah
I,
don't
mind
knowing
deep
on
this
one.
So
in
in
terms
of
the
the
overall
construction
phases
for
the
tunnel,
we
had
a
very
rough
excavation
that
that
created
the
tunnel,
the
tunnel
shape
initially
shot
creating
was
applied
to
the
the
rough
surface
of
the
hewn
Rock.
P
P
So
between
the
concrete
liner
and
the
the
plastic
waterproof
liner,
it
was
anticipated
that
there
may
be
some
voids,
and
so,
as
part
of
the
construction
process,
there
were
grouting
tubes
placed
at
strategic
places
through
the
concrete
liner
and
so
as
part
of
the
construction
process.
Grout
was
pumped
in
to
that
gap
between
the
concrete
liner
and
the
plastic
liner,
so
that
was
that
was
always
part
of
the
process,
and
it
was
anticipated
that
that
that
conch
that
that
grout
would
have
filled
all
those
voids.
P
You
know
what
what
we
have
experienced,
unfortunately,
over
the
last
couple
of
years,
is
ingress
of
water
and
part
of
the
investigative
work
that
was
undertaken
over
the
last
couple
of
weekends
was
to
determine
okay,
why?
Why
are
we
having
water
Ingress
into
the
tunnel
and
as
as
part
of
the
process
of
the
investig
investigation,
the
contractor
cored
through
the
the
concrete
liner?
P
So
through
that
investigation
and
through
the
planning
for
remedial
work,
there
was
an
estimation
of
around
700
liters
as
the
size
of
the
Void
I
think
it
was
750.
Liters
actually
was
what
they
anticipated
and
so
last
weekend
as
part
of
the
remediation
Works,
they
were
able
to
pump
grout
into
that
void
in
this
in
this
isolated
location.
So
we're
talking
about
one
location
within
the
tunnel
and
they
use
710
liters
of
grout
to
fill
this
void.
Q
So
the
void
has
been
there
since
the
finish
of
Tunnel
construction.
Grout
is
not
being
washed
away.
They
had
pumped
grout,
injuring
the
construction.
For
some
reason.
The
grout
didn't
reach
this
contiguous
area
that
is
equivalent
to
about
700
liters
or
so,
and
so
you
were
able
to
identify
that
void.
Hump
grout
into
it
and
now
anticipate
that
that
void
won't
be
a
problem
anymore.
P
There
are
a
couple
of
items
to
consider
in
terms
of
the
the
necessity
for
completing
that
grouting
work,
so
so
one
is
the
is
the
is
the
Integrity
of
of
the
overall
system.
So
ideally
we
don't
have
voice.
So
there
are
no
concerns
structurally
about
the
tunnel,
but
certainly
there
is
it's
going
to
help
to
fill
that
void
with
cementitious
grout,
so
that
work
has
been
done.
P
There
is
the
expectation
that
that
will
reduce
water
Ingress,
but
we
we
do
not
know
yet
whether
it
will
be
a
hundred
percent
successful
in
in
eliminating
all
the
water
leaks
in
that
section.
So
as
part
of
this
remediation
work,
further
grout
pipes
were
left
within
the
tunnel
wall
and
if
we
still
have
issues
with
water
Ingress,
we
still
have
the
ability
to
go
back
and
pump
more
contact
grout
into
that
area.
P
P
Q
There's
ground
there's
a
whole
shot
creatures
on
the
walls
of
the
whole.
There's
a
plastic
liner,
then
there's
a
concrete
liner.
The
work
that
you've
done
is
to
fill
a
void
or
an
ongoing
basis
to
work
on
a
void
that
is
between
the
concrete
and
the
the
plastic.
How
is
water
getting
through
the
plastic
liner.
P
Thank
you
for
the
question.
I,
don't
know
a
very
accurate
answer
to
that
question
in
terms
of
where
precisely
the
water
can
be
coming
in.
But
there
is
a
there's,
a
general
understanding
that
there
must
be
some
flaws
in
that
plastic
liner.
That
is,
allowing
the
groundwater
to
leak
through
the
plastic
liner
and
get
into
that
gap
between
the
plastic
liner
and
the
tunnel
should.
Q
P
Ideally,
the
plastic
liner
would
have
been
very
successful
and
we
would
not
have
leaks,
although
it
is
not
uncommon
for
a
tunnel
of
this
size
and
this
depth
to
to
experience
some
leaks.
So
we're
going
through
the
contractor
is
going
through
a
remediation
process
which
is
expecting
to
to
seal
all
those
leaks.
P
But
it's
a
it's
a
case
of
having
to
identify
where
the
leaks
are
occurring
occurring.
Sealing
those
leaks.
There
is
a
potential
that
that
water
May
migrate
to
another
location
within
the
tunnel
which
requires
further
work.
So
we're
not
at
the
point
of
being
able
to
say
we're
we're
done
this.
This
is
going
to
be
a
process
of
remediation
I.
Q
P
Thank
you
for
the
question,
as
was
as
Madame
amalcar
commented
earlier
on,
there
will
be
a
shutdown
for
preventative
maintenance
and
and
grinding
program
that
is
taking
place
in
June.
So
during
that
kind
of
during
that
period
there
will
be
further
grouting
work
that
will
take
place.
So
we
are
aware
that
there
will
be
a
program
in
June.
P
It
is
expected
that
there
will
be
further
work
that
will
be
required
beyond
June,
but
the
timing
of
that
at
this
point
is
uncertain.
Okay,
so
just
into
if
I
can
just
provide,
maybe
a
little
more
detail
on
the
scope.
So
the
the
work
that
was
undertaken
is
to
the
east
of
Rideau
station,
and
so
the
focus
for
now
and
throughout
June
will
be
dealing
with
the
leaks
within
the
tunnel
liner
and
also
at
the
the
construction
joints,
but
between
the
the
cons
instruction
sections.
P
Q
P
Q
Q
P
I
I
don't
have
that
number
in
my
head,
but
I
I
can
say
that
the
actual
section
of
concrete
tunnel
that
was
under
investigation
that
time
was
approximately
15
meters
long.
So
the
void
was
at
the
crown
of
the
tunnel.
Okay,
but
in
terms
of
the
the
width
and
the
depth
that
there'd
be
quite
a
lot
of
variety,
I
I,
don't
we
could
certainly
work
on
an
average
of
the
width
and
the
length
and
the
depth,
but
it
wouldn't
necessarily
be
indicative
of
what
the
size
of
the
Void
was.
Q
Q
H
M
Yes,
I
am
yeah,
it's
it's
I,
don't
have
the
exact
number
before
me,
but
we've
had
two
two
classes
of
new
bus
operator
trainees
that
well
we'll
have
graduated
as
of
Monday.
Next
week
and
the
first
class
we
graduated
gosh
we're
trying
to
work
the
numbers
from
my
head,
I
apologize,
I
believe
it
was
33
and
the
second
class
that
will
graduate
this
Monday.
M
We
have
a
number,
it's
I
believe
19
are
expected
to
graduate,
so
that's
a
number
which
is
almost
a
little
over
50,
I,
guess,
51
or
so,
and
currently
in
the
pipeline.
We
have
two
classes
of
approximately
22
in
each
class
of
newbot,
new
bus
operators
in
training
and
then
at
the
end
of
the
end
of
May,
we'll
be
starting
with
a
another
class.
M
So
we
we
have
a
a
staged
and
phased
approach
to
how
we're
onboarding
and
bringing
these
these
new
bus
operator
trainees
into
our
into
our
training
program,
and
so
far,
we've
we've
been
quite
successful
at
meeting
the
the
higher
expectations
that
are
needed
to
to
hopefully
get
us
to
99.5
percent
reliability
in
our
service
delivery.
So.
Q
A
G
Thank
you,
I
kind
of
want
to
build
on
the
plastic
ladder
comments
that
that
we
were
having
that
we
were
discussing.
Excuse
me
given
the
size
of
the
tunnel
I.
Imagine
it's
not
a
contiguous
piece
of
plastic
I.
Imagine,
there's
sections
or
or
something
right
is,
is
you
know,
could
there
be
gaps
between
the
sections
of
plastic
liner?
Could
there
be
kind
of
places
where
they
kind
of
join
with
each
other,
where
water
can
go
through.
P
The
plastic
was
brought
in
in
big
sheets,
big
rolls
of
plastic
that
were
then
welded
together
on
site.
So
certainly
the
intent
was
that
they
were
joined
in
a
manner
that
would
be
waterproof,
but
were
there
were,
their
faults
would
have
have
there
subsequently
been
cracks,
and
that
is
possible
that
the
challenge
in
terms
of
determining
that
now
is
that
it
is
behind.
You
know
many
many
inches
of
grout
and
concrete.
G
P
G
G
That
would
be
appreciated.
Moving
on
to
the
bit
about
the
special
constables.
Is
there
any?
Are
there
any
particular
locations
along
this
throughout
the
system,
or
especially
along
line?
One
I
guess
where
you're
responding
to
the
most
calls
or
or
where
you
receive
the
highest
volume
of
service,
call
requests.
G
A
D
G
It
does
keep
our
Transit
users
and
employees
and
everybody
that
need
the
system
safe.
So
I
do
appreciate
that
last
question.
No
second
last
question:
I
guess
for
Madame
amacar
about
the
the
free
fare.
That's
coming
for
children,
12
and
under
I.
Believe
you
mentioned
that
one
of
the
options
to
access
the
farragates
at
O
train
line,
one
stations
is
to
follow
closely
their
their
parent
or
their
accompanying
passenger.
G
H
N
Mr
chair,
as
Council,
was
considering
whether
to
extend
free
fairs
to
customers,
age,
12
and
under
you
may
remember
that
we
had
provided
some
information
of
the
very
high
Fair
fraud
rates
that
some
cities
were
seeing
with
millions
and
millions
of
dollars
being
lost
because
of
the
approach
that
they
had
taken
in
in
managing
how
to
admit
these
customers.
So
we
spoke
to
Transit
agencies
around
the
world
and
followed
up
in
more
depth
with
two
in
Canada.
N
One
who'd
had
a
very
bad
experience
from
issuing
smart
cards
where
those
smart
cards
basically
became
hot
ticket
items
on
the
black
market
and
people
were
selling
them
on
to
other
people,
even
though
they
were
registered
as
child
cards.
They
were
being
sold
over
Kijiji
eBay.
However,
as
well
I,
don't
really
need
this
card,
so
you
can
have
it
for
80
of
what
it
cost
me
when
it
actually
cost
that
person
zero,
they
were
making
money.
N
If
there's
further
improvements
we
can
make.
If
we
see
that
there's
any
particular
a
cheating
going
on
one
way
or
the
other,
either
with
tailgating
or
with
fraudulent
use
of
child
cards
will
come
back.
If
we
need
policy
direction
from
you
or
if
we
find
things
we
can
do
on
our
own
to
to
tighten
things
up
a
little
bit.
N
But
mostly,
we
want
to
make
sure,
as
the
policy
direction
from
Council
that
we're
welcoming
these
customers
that
that
we
have
removed
a
barrier
to
travel
for
young
families,
and
we
want
everyone
to
know
that.
You
know
your
your
experience
on
OC
transport
doesn't
require
you
to
go
through
a
lot
of
steps
that
it
should
be
as
easy
for
customers
of
younger
ages
as
it
is
for
all
of
our
other
customers.
G
Great
last
question:
back
back
to
I:
guess
a
safety
item
I
note
that
you
had
said
73
73
of
customers
say
they
feel
safe
and
secure
on
using
our
public
transit
system,
which
means
27
of
people.
Don't
don't
feel
safe.
Do
you
have
any
information
about
a
breakdown
of
that
27
in
terms
of
demographics,
time
of
usage
like
if
it's
within
a
night,
for
example,
or
if
it's
during
the
day
that
some
of
these
people
feel
unsafe.
G
G
R
Thank
you
Mr
chair,
so
thank
you
for
all
of
this
information,
the
paratranspo
bookings
by
phone
and
online
that
you
presented
there,
obviously
there's
much
more
booking
by
phone.
Obviously,
the
black
line
shows
that
the
Orange
shows
there's
a
slight
increase,
but
do
we
understand
why
people
don't
want
to
book
online
I'm
wondering
if
it
is
that
Personal
Touch
that
someone
that's
booking
paratranspo
may
like
to
talk
to
a
real
person
and
explain
some
specifics
about
what
they
might
need?
N
N
Show
them
how
to
do
it
on
their
phones.
Some
people
don't
have
the
technology
in
front
of
them.
Some
people
are
less
able
to
adapt
to
change.
That's
true!
It's
not
it's!
Not
a
paratrans
specific
thing,
that's
true
of
everyone
in
life
and
we're
just
we're
not
pressing
them
hard,
we're
letting
them
letting
them
choose.
R
Okay,
thank
you
for
that.
I
just
would
say
a
couple
things
I,
just
wonder
if
we
could
ask
them
further
questions,
if
that's
possible
at
all
as
to
what's
what
the
barriers
might
be,
because
sometimes
it
is
just
the
way
the
software
works
that
you
know.
There
is
a
lot
of
rigmarole,
sometimes
to
make
sure
it
is
truly
accessible
that
it
may
be
that
it
reads
to
them.
There's
all
kinds
of
accessibility
challenges
with
online
everything,
so
I
I
would
just
suggest
that
you
ask
questions.
R
The
other
thing
I
was
going
to
say,
is
Ottawa
Community
Housing
does
a
lot
of
sessions
in
their
buildings?
Are
there
areas
where
people
can
learn
more
about
how
to
use
the
technology
and
have
more
access
to
technology?
So
I'm,
not
sure
if
you
connected
with
auto
painting
housing
on
that,
but
I
I
part
of
me
thinks
it
may
be
a
lot
more
that
they
would
like
to
speak
to
a
person.
However,
just
want
to
make
sure
we're
not
we
don't
have
any
additional
barriers
and.
N
We're
those
are
those
are
exact
things
councilor.
Thank
you
for
the
suggestions.
They
are
exactly
what
we're
following
up
on
working
with
OCH
talking
to
people
in
more
depth
when
they
call.
But
you
know,
as
you
can
see,
it's
a
it's
a
three
minute
wait
and
for
some
people
they
they're
easier
for
them
to
wait
the
three
minutes
on
average
than
to
learn
this
other
process,
but
we're
there
to
help
them
in
with
any
support
they
need.
R
All
right,
thank
you
very
much
for
that.
The
other
thing
I
was
going
to
ask
about
was
the
comment
by
Mr
redden's
about
Again
The
Nightlife
strategy.
If
paratrans
book
could
be
going
for
additional
hours,
24
hour
service
and
I
just
wanted
to
comment,
we
are
looking
at
trying
to
do
that.
Is
that
not
the
case.
R
R
The
other
question
I
had
was
on
the
telephone
survey
for
the
data
that
we
did
get
and
again
I
I
mean
I
can
appreciate
why
a
telephone
survey
may
be
helpful,
because
you
can
have
a
full
conversation
and
understand
how
what
some
of
the
challenges
are
for
people
and
in
the
report
it
indicates.
We
are
looking
at
other
measures,
but
for
now
we're
going
to
continue
with
telephone
surveys.
I
just
wondered
what
other
options
we
will
be
looking
at,
so
that
we
would
have
an
ongoing
feedback
as
we
go
along.
H
Thank
you
for
the
question
chair,
one
of
the
things
that
we
would
like
to
do,
if
is
to
have
a
panel
of
people
who
use
frequently
public
transport
and
we
will
ask
them
their
their
feedback
very,
very
frequently,
just
to
make
sure
based
on
the
last
seven
days.
I
was
a
service
et
cetera,
et
cetera.
So
we
will
have
very,
very
frequent
and
updated
information.
R
I
Thank
you
chair
for
the
question,
and
that
is
a
good
example
of
what
we're
leveraging
as
part
of
our
road
review
survey,
but
to
get
feedback
from
transit
customers.
So
you
know
customer
service
agents
and
with
red
vests
on
buses
and
at
platforms
with
a
QR
code,
so
that
customers
can
complete
that
those
surveys
and
it's
something
that
we
could
explore
as
we
as
we
further
build
out
this
Transit
attitude
survey
as
well.
Thank
you.
R
Great,
this
is
right.
The
right
direction,
it's
great
to
hear.
The
last
question
I
have
is
on
the
safety
on
our
on
our
system.
Those
numbers
are
upsetting,
and
you
know
by
all
standards.
You
know
you
want
to
see
Zero,
obviously
and
I
appreciate
all
the
work
you
do
and
I
can
imagine
some
of
the
situations
that
you
might
find
yourself
in
as
a
group,
my
question
sort
of
because
I'm
on
the
Police
Services
Board,
when
we
look
at
an
alternate
response.
R
Certainly
special
constables
are
a
type
of
an
alternate
response,
but
at
the
same
time
time
when
someone
calls
and
asks
for
help
on
the
bus,
they're
calling
9-1-1
and
then
so,
can
you
just
help
me
understand
so
then
it
is
diverted
to
your
unit
if
it
is
actually
on
a
bus
on
a
train
at
a
station.
Is
that
how
what
actually
happens?
How
do
they
know
that?
It's
you,
as
opposed
to
you,
know
the
police
coming
into
the
station
when
special
constables
really
are
the
people
to
call.
D
D
Most
of
the
calls
come
from
bus
operators
right
to
the
control
center,
and
then
it's
relayed
over
to
the
special
constables,
Communication
Center
and
they're
dispatched.
So
in
fact,
now
there
is
occasions
where
people
call
directly
to
9-1-1
and
there
are
a
lot
of
occasions
where
we
both
respond,
but
for
our
services,
that's
typically
how
most
of
the
calls
come
in.
We
also
have
a
direct
number,
but
it's
used
a
lot
less
frequently.
R
So
if,
if
it
were,
that
so
say,
if
a
customer
on
the
bus
is
seeing
that
a
bus
operator
is,
you
know,
potentially
in
danger,
the
bus
operator
would
have
already
hit
a
button
or
something
automatic,
but
that
person
could
also
call
9-1-1
and
you're
saying
that
would
be
caught.
There
wouldn't
be
two
responses
that
would
go
out,
police
wouldn't
arrive
and
then
special
constables.
D
There
is
oh
sorry,
thank
you
for
the
question
there
is.
There
is
an
emergency
button
that
gets
pushed
if
the
operator
ever
feels
in
danger,
and
that
goes
again
to
our
Transit
operations
control
center,
but
there
is
occasions
where
both
would
respond.
At
the
same
time,
if,
let's
say
a
customer
was
to
call
9-1-1
because
they
were
observing
something
that
they
they
felt
was
threatening,
where
both
Services
would
report
to
the
situation.
K
Thank
you
for
the
question
sure.
So
what
will
occur
is
if
there
is
a
911
call.
911
will
communicate
with
us
that
there
is
a
call
on
transit
property
dependent
on
what
the
call
is.
They
will
either
dispatch
police
and
we
have
a
coordinated
effort
or
if
it's
something
that
we
normally
would
cover
under
our
mandate,
then
we
will
attend.
But
again
every
situation
is
different.
We
look
at
every
circumstance
and
determine
the
escalation
required
at
that
time,
but
we
are
in
constant
communication
with
the
911
call
center
at
474
Elden.
R
Okay,
okay,
good
to
know
the
other
thing
I'll
just
ask
on
that
same
note
is
that
you
know
what
you
were
talking
a
lot
about
alternate
responses.
That's
how
I
started
this
an
alternate
response,
different
from
police
or
special
Constable
units,
but
a
different
response
altogether.
That
would
be
more
of
a
mental
health
expert
staff.
R
R
I
think
it's
actually
a
question
for
Police
Services,
Board
really,
but
I
think
it's
important
for
us
to
understand
what
that
looks
like
how
many
there
would
be.
What
that
was.
Would
response
would
be,
because
my
gut
feeling
is
that
there
would
be
a
lot
of
them,
and
you
know
we
have
situations
I.
Think
all
of
us
were
you
know
it's
in
a.
R
Q
B
Q
There
is
the
possibility
that
additional
voids
are
situated
in
other
parts
of
the
tunnel
and
I
think
my
biggest
concern
is
that
we
are
going
to
be
playing
whack-a-mole
with
these
for
a
period
of
months
or
longer,
as
we
try
to
ensure
that
the
ton
was
sealed
and
and
the
work
that
is
being
done
to
investigate
and
then
remediate.
Some
of
these
gaps
requires
a
significant
shutdown,
so
we've
seen
two
weekends
worth
of
O:
train
shutdown.
Q
P
We
we
do
have
an
understanding
of
the
number
of
leaks,
because
we
can
go
into
the
tunnel
this
time
of
year
and
we
can
see
the
leaks.
So
we
have
an
understanding
of
the
overall
areas
of
Interest
in
terms
of
the
work
that
took
place
over
the
last
two
weekends.
The
focus
was
very
much
on
that
area
of
the
tunnel
east
of
Rideau,
where
we're
having
the
most
water
Ingress.
That
is
our
priority
area
and
so
I
think
what
the
contractor
has
been
able
to
successfully
demonstrate
is
that
they
threw
a
two
weekend
closure.
P
They
were
able
to
address
the
issues
in
that
area,
so
one
weekend
undertaking
the
investigative
work
coming
up
with
a
remedial
plan
and
then
the
following
weekend
actually
undertaking
that
remedial
plan.
The
work
that
is
known
right
now
is
in
the
in
the
area
to
the
east
of
Rideau.
There
are
three
construction
joints
of
Interest.
P
There
is
also
an
area
of
concrete
which
is
adjacent
to
we
call
it
the
fan
Niche.
So
as
part
of
the
tunnel
ventilation
system,
we
have
Jet
fans
that
are
attached
to
the
ceiling
of
the
tunnel
between
Rideau
station
and
the
portal
and
there
that
is
also
an
area
of
Interest.
So
we
believe
that
we
have
four
four
areas:
east
of
Rideau
station,
which
which
still
need
to
be
addressed
there.
P
We
are
working
with
RTG
to
look
at
how
much
of
that
can
be
accomplished
during
this
June
shutdown,
and
certainly
the
intent
is
to
try
and
Achieve
as
much
as
possible
in
June.
So
it's
not
a
completely
unknown
amount
of
work,
but
we,
we
will
not
really
understand
the
full
extent
of
the
remediation
work
until
we
do
the
investigative
work.
P
So
so
in
terms
of
the
areas
of
Interest
we
have
east
of
Rideau
station
and
it
that
the
the
aim
is
to
try
and
deal
with
that
completely
following
the
or
during
the
shutdown
in
June,
and
it's
not
I
shouldn't,
say
a
shut
down.
There
will
be
some
extended
engineering
hours,
but
there
will
be
work
taking
place
in
June
and
then
what
we
need
to
do
is
assess
the
the
work.
That's
going
to
be
required.
West
of
redo.
Q
Okay,
there
is
actually
a
reassuring
answer
that
gives
me
an
idea
that
this
is
is
finite
and
and
can
be
accomplished
within
a
reasonable
period
of
time.
The
work
that
we're
doing
to
build
our
tunnel
in
the
West
End
right
now
is
cut
and
cover.
Are
there
lessons
to
be
learned
from
a
different
construction
technique
with
respect
to
lining
that
we
need
to
take
into
account
for
our
cut
end
covered
tunnel,
which
you
know
obviously
has
that
proximity
to
the
river
and
is
the
cause
of
some
significant
concern
on
the
part
of
residence.
P
Thank
you
for
the
question.
I
I
would
say
that
that
question
is
probably
best
answered
by
the
team
working
within
rail
Construction
office.
What
I?
What
I
do
know,
though,
is
that
it's
it
is
not
similar
construction.
So,
as
as
you
mentioned,
the
the
work
as
part
of
stage
two
includes
tunnels
that
are
all
being
constructed
through
a
curtain
cover
process
so
which
is
which
is
very
different
to
the
multi-phase
lining
process
that
that
was
required
when
we
built
the
tunnel
through
the
downtown
core.
D
Q
I
do
find
that
answer
reassuring
in
terms
of
having
some
idea
that
this
isn't
going
to
be
you
know,
years
or
two
years
or
three
years
of
shutdowns
on
weekends,
in
order
to
play
whack-a-mole
with
leaks,
there's
a
defined
number
of
areas.
If
the
West
is
similar
to
and
not
much
worse,
then
it
sounds
like
speaking
as
a
layperson
by
the
end
of
the
year.
Hopefully,
we
have
leaks
under
control
before
we
move
on
to
the
next
issue.
S
Thank
you
chair
appreciate
it.
Thank
you
for
the
questions
that
have
already
come
up.
I
apologize,
I
missed
the
presentation
at
the
beginning
came
in
a
bit
late,
but
but
just
following
up
on
the
leakage,
is
this
related
to
the
smell
problem?
Is
that
connected
I
I?
Don't
know
if
that
was
covered
off.
P
Thank
you
for
the
question.
We
cannot
categorically
say
one
way
or
the
other
whether
these
issues
are
connected,
that
there
is
a
discussion
around
the
type
of
water
that
is
being
seen
within
the
tunnel
and
so
what
we
know
to
the
east
of
Rideau
station,
the
water
that
is
leaking
through
the
tunnel
wall.
It's
it's
groundwater!
So
it's
it!
P
We
do
not
have
an
odor
associated
with
it,
so
the
kind
of
leaks
that
we're
dealing
with
now
and
that
we've
been
talking
about
and
the
work
that
was
addressed
in
the
last
two
weekends.
That's
we
ex
that's
groundwater,
the
the
the
leaks
associated
with
the
smelly
water,
then
the
source
of
that
water
is
expected
to
be
different.
P
S
Okay,
that
would
be
helpful.
It
in
I
mean
obviously
it's
pretty
serious
if
it's
sewage
and
it's
more
than
just
smell,
it's
it's
a
it's
a
health
issue
as
well,
so
I
hope
we
can
get
more
information
on
that.
Thank
you.
I
just
wanted
to
changing
topics
on
the
GPS
system.
I
wanted
to
thank
OC
transfo
for
coming
back
with
the
report.
I
appreciate
it.
I
was
kind
of
nagging
for
many
many
months
and
years
to
to
ask
for
improvements
and
I
appreciate
that
that's
happening.
S
I
do
have
a
question,
though,
in
regards
to
missing
buses.
We've
had
buses
that
were
missing
and
it
was
a
particular
route
and
I'm
going
to
say
it.
It
was
Route
51
where
they
go
into
Britannia
Village,
and
this
has
happened
several
times
where
the
bus
didn't
show
up
at
all.
They
just
skipped
that
part,
and
it's
not
just
once
or
twice
so,
but
how
would
that
be
picked
up?
S
B
G
D
G
D
D
Some
of
them
could
be
yes
because
of
the
Gap
struck
with
like
a
coffee
cup,
or
something
like
that,
but
we're
also
threats
are
also
considered
an
assault,
and
these
type
things
there's
a
variety
of
things.
That's
why
I
wanted
to
mention
in
the
presentation
that
it's
not
just
a
physical
assault.
It
can
be
inappropriate,
behavior,
threatening
behavior,
that
type
of
stuff
harassment.
G
D
T
Thanks
for
the
question
Mr
chair,
the
question
I
believe
was
around
the
Gap
in
front
of
the
barriers,
the
Gap
in
front
of
the
barriers.
We
did
a
lot
of
prior
to
installing
the
barriers
we
did,
studies
with
our
or
focus
groups
with
our
operators,
with
the
manufacturers,
accessibility
and
so
on.
Just
to
ensure
that
there's
no
visibility
impact
and
that's
why
the
the
barrier
that
is
installed,
we
cannot
extend
it
further
towards
the
windshield
of
the
bus
itself.
G
Okay,
no
thanks
thanks
for
that
information,
I
just
wanted
to
be
sure
that
Gap
was
not
the
cause
of
of
you
know
the
remainder
of
the
operator
assault.
But
if,
if
you
know,
assault
is
just
like
a
very
umbrella
term
to
categorize
a
lot
of
things,
including
verbal
and
maybe
threats,
then
then
there
is
some
comfort
in
that.
So
thanks
very
much.
B
Okay
thanks
everyone
I'm
seeing
no
more
questions.
So
thank
you
to
staff
for
this
update,
we'll
keep
moving
through
the
agenda.
The
next
item
that
we
held
was
7.1:
zero
emission
bus
pilot
performance
and
evaluation.
We
do
not
have
a
presentation,
but
we
do
have
one
speaker
registered.
We
have
Raymond
Lurie
joining
us
from
the
electric
vehicle
Council
of
Ottawa,
so
we'll
bring
Raymond
into
the
room
here.
U
U
They
did
a
lot
of
work
quite
a
bit
of
work
over
the
last
year,
trying
to
confirm
that
the
these
buses
are
fit
for
for
purpose,
so
happy
to
see
that
this
will
only
get
better
as
a
better
is
improved
so
over
time
as
battery
capacity
is
larger,
we'll
be
able
to
reduce
or
eliminate
the
use
of
the
diesel
the
diesel
heaters.
So
so
the
e-buses
weren't
used
as
much
as
it
would
have
been
if
they
were
in
regular
service.
U
U
So
if
you
look
at
the
carbon
tax
and
the
impacts
it
will
have
over
time,
so
the
price
of
diesel
will
increase
by
27.5
cents
per
liter
by
2030.
So
that
means
the
savings
will
will
be
even
greater
so
we're
talking
about
Savings
of
on
your
order,
forty
five
thousand
dollars
or
more
per
year
per
bus
just
on
diesel,
and
if
you
include
the
savings
in
maintenance
that
will
bring
us
to
somewhere
above
sixty
four
thousand
dollars
per
year
for
bus
next
slide,
please
so
urgency
to
act.
U
I
guess
the
the
what
I
want
to
bring
up
there
is
that
we
start
on
this
journey
now
four
years
ago.
It's
already
a
long
time
and
we
need
to.
We
need
to
really
start
getting
more
buses
in
so
I
know
that
there's
a
some
work
being
done
on
procurring
the
26
buses
that
are
supposed
to
be
procurred
this
year.
U
I
would
urge
the
commission
to
look
at
perhaps
accelerating
the
procurement
of
the
next
next
batch
of
buses,
because
we're
expecting
that
the
wait
time
for
delivering
of
these
buses
will
be
more
than
usual.
Given
that
there's
many
other
transit
authorities
that
have
been
that
have
been
asking
for
electric
buses
and
ordering
electric
buses
next
slide,
please
so
in
terms
of
the
future
What.
What
we
are
recommending
is
that
OC
Transpo
look
at
something
for
the
the
year,
2027
and
Beyond.
U
So
just
a
reminder
for
everybody
who
doesn't
know
this.
Oc
Transpo
uses
buses
for
about
15
years,
and
there
is
a
refit.
That's
done
about
seven
to
eight
years
through
the
life
of
the
the
bus
and
the
refit
is
a
major
rebuilding
of
the
bus,
including
replacing
the
diesel
engine
and
transmission
and
various
other
components
that
have
that
aren't,
aren't
working
anymore.
So
it's
a
fairly
expensive
process.
U
If
you
look
at
what
the
city
of
Milton
has
just
announced,
what
they're
doing
they're
running
a
pilot
to
convert
a
diesel
Boston
electric
during
that
refit,
so
instead
of
refitting
with
yet
another
diesel
engine
and
they
replace
a
diesel
engine
with
battery
electric
components,
the
incremental
cost
for
that
is
about
400
000
per
per
bus.
We
expect
it
because
of
plus
because
of
battery
prices
decreasing
at
that
cost
will
will
decrease
over
time.
So
it
should
be
considerably
less
than
that
over
the
next
few
years.
So
what
we're
recommending
is
the
OC
transport?
U
So
if
we
look
at
the,
if
we
look
at
what
that
means
in
terms
of
buses
and
I,
can't
see
the
some
of
the
numbers
there
up,
it's
because
my
thing
is
covered,
so
there
are
some
buses
that
are
slated
to
be
replaced
in
34,
35
and
36.
Those
should
be
undergoing
your
refit
process
in
in
2027
28
29,
and
those
bus
in
particular
would
be
a
good
Target
to
to
do
a
refit
with
electric
instead
of
doing
a
refit
with
diesel.
U
B
Q
U
Milton
uses
a
process,
that's
very
similar
to
what
OC
Transpo
uses.
They
keep
their
buses
for
12
years,
though,
and
they
do
a
refit
through
half
the
you
know,
50
of
the
life
of
the
the
bus
is
very
similar
to
OC
Transpo,
where
they
do
essentially,
they
disassemble
the
full
vehicle
and
replace
anything
that
needs
to
be
replaced
if
there's
any
rust
or
whatever,
and
typically
replace
the
the
engine
and
transmission
at
the
same
time.
U
So
so
the
idea
here
is
that
they
are
using
the
opportunity
for
with
one
of
the
buses
to
try
to
refit
with
an
electric
solution
instead
and
then
they're
going
to
study
the
impact
of
that
over
the
bus
should
be
back
in
service
in
2024
and
they'll
study,
the
impact
of
that
and
how
it
works
and
then
they'll
be
able
to
we'll
we'll
be
able
to
see
whether
it's
it's
turning
out
well
or
not.
But.
U
Q
B
Q
H
V
T
On
the
sort
of
transitioning
from
diesels
to
Electric,
however,
you
got
to
keep
in
mind
that
the
bus
is
the
diesel
buses
that
we
have
we're
designed
for
diesel
engines
transmission.
They
don't
have
the
structure
set
up
for
the
weights
of
the
batteries
on
the
roof
and
so
on.
It
can
be
done.
However,
then
you
also
lose
warranty
from
the
bus
manufacturer.
So
it's
something
that
is
doable.
However,
at
this
point
not
recommending
not
recommended.
Okay.
Q
F
Thank
you
very
much
Mr
chair
and
thank
you
very
much
staff
for
the
report.
It
was
great
to
to
to
read
the
updates
on
how
this
pilot
is
going
forward.
A
number
of
fairly
specific
questions
can
you
speak
to
the
lower
than
expected
charger
availability
and
what
caused
that
dip
and
do
we
have
a
solution
to
address
that
issue?
Moving
forward.
T
Thank
you
for
the
question
Mr
chair.
Yes,
the
lower
availability.
We
saw
it
on
one
of
the
brands
of
charges
that
we
had
the
Siemens
Chargers.
They
came
out
with
their
second
generations
of
chargers
and
they
had
small
issues
at
the
beginning,
so
we
had
to
replace
the
upsize
the
fans
within
the
well.
When
you
see
we,
the
manufacturer
had
to
upsize
the
fans
within
the
power
cabinets
and
they
had
relay
issues.
Since
then
the
reliability
has
been
has
increased
and
I
believe.
T
F
No
thank
you
very
much
for
that
and
just
carrying
on
you
know
the
topic
of
the
charger
system.
There
was
an
article
I
saw
in
the
news
about
probably
four
or
five
days
ago.
It
spoke
to
an
EV
vehicle
fire
in
a
garage.
It
talked
about
the
fire
suppression
requirements
that
went
with
that
and
the
and
the
method
that
the
the
the
fire
dealt
with
it.
F
A
concern
that
I
have
is
our
our
charging
Bay
and
what
we're
constructing
from
an
infrastructure
perspective,
and
you
know,
understanding
that
we're
kind
of
putting
all
our
eggs
in
one
basket
I
would
hate
to
see.
You
know
a
one-off
fire
as
a
result
of
a
Nick
or
corrosion
on
the
battery
turned
to
something
that
caused
a
catastrophic
chain
reaction
in
that
facility
with
all
the
buses
they're
charging.
P
Thank
you
Mr,
chair
for
the
question,
so
maybe
just
walking
through
the
it's,
certainly
a
big
topic
and
it's
a
big
discussion
and
has
been
within
our
team
and
within
all
our
stakeholders.
So
I
think
to
talk
about
this.
We
need
to
talk
about
fire
prevention
and
so
initially
that's.
How
do
we
prevent
a
thermal
runaway
of
the
batteries?
We
need
to
talk
about
fire
detection
and
we
need
to
talk
about
fire
prevention.
P
That
battery
will
shut
down
the
charge,
depending
on
the
the
level
of
anomaly
that
is
occurring
in
the
battery.
There
is
an
escalation
at
some
point.
The
bat
the
the
operator
of
the
bus
will
be
informed
that
there
is
an
issue
so
that
bus
will
be
taken
out
of
service
and
and
and
you
know,
we
would
certainly
disembark
passengers,
and
we
would.
We
would
isolate
that
bus
and
then
there
is
a
whole
protocol
for
dealing
with
a
bus
where
we
have
these
kind
of
elevated
levels.
P
P
P
So
that's
roughly
tripling
the
amount
of
water
than
would
be
provided
in
a
normal
facility,
the
the
best
available
advice
that
we
have
been
given
and
that
we
have
learned
from
doing
research
with
other
organizations,
and
so
we
are
certainly
not
working
in
isolation.
We're
involved
in
a
number
of
groups
and
committees,
both
both
in
North
America
and
in
Europe
and
worldwide,
that
are,
that
are
very
much
focused
on
the
issue.
P
The
issue
of
fires
within
electric
batteries
them
the
best
available
information
right
now
is
that
the
way
to
deal
with
a
thermal
runaway
is
is
to
to
to
use
a
a
rather
massive
amount
of
water
to
try
and
cool
the
battery
for
an
extended
period.
And,
so
that
some
of
the
experiences
that
you
know
that
are
playing
into
our
design
are
that
it.
P
There
will
be
attention
made
to
Paths
of
safe
egress
that
will
be
protected
so
that
staff
or
others
other
Personnel
can
safely
evacuate
from
an
area.
Should
there
be
any
any
kind
of
indication
of
a
hazard
associated
with
a
thermal
runaway.
So
that's
kind
of
the
first
indication.
That's
one,
that's
one
of
the
kind
of
key
Design
Elements
and
and
how
we're
preparing
one
one
of
the
other
elements
is,
is
creating
zones
for
buses.
P
P
The
the
precise
numbers
of
buses
and
the
size
of
those
fire
zones
is
still
subject
to
the
detailed
design
process
for
the
for
the
facilities,
and
it
is
also
subject
to
the
discussions
that
we're
having
in
our
working
groups
and
and
with
whatever
latest
information
we
can
glean
from
what
other
agencies
are
doing,
but
certainly
it's
the
intent
to
to
limit
the
impact
of
of
the
hazards
associated
with
the
thermal
runaway
as
as
much
as
practically.
We
can.
At
this
point,.
F
Thank
you
very
much,
Mr
holder
for
the
for
the
detailed
response.
I
appreciate
that
you
referred
to
an
incidents
happening
outside
in
fire
prevention,
and
you
know:
maintenance,
maintenance,
support
outside
of
the
depot.
Is
there
adequate
systems
like
jump
trucks
or
maintenance
trucks
that
can
go
and
actually
pick
up
one
of
these
things
or
deal
with
the
maintenance?
If
you
have
a
a
a
a
destroyed
vehicle
or
a
vehicle,
that's
shut
down
for
maintenance
reasons
out
in
Orleans
or
wherever.
How
would
you?
P
So
so
part
of
the
work
that
we're
doing
with
our
with
our
Fire
and
Life
Safety
working
group
is
looking
at
those
kind
of
questions.
So
I
don't
have
a
precise
answer
for
you
now,
but
in
terms
of
our
our
preparedness
and
our
response,
it's
both
it's
it's
in
technology,
but
it's
certainly
in
process
and
it's
in
training
and
it's
in
procedures
and
it's
in
ensuring
that
we
have
adequate
equipment
so
that
the
question
of
how
how
do
we
potentially
move
one
of
these
vehicles,
then
that
is
something
that
is
currently
being
discussed.
G
Thank
you,
chair
in
in
the
document.
It
states
that
the
a
charge
can
hold
for
about
eight
to
ten
hours.
I
believe
I,
don't
remember
the
number,
but
when
we
run
reduced
weekday
service
around
the
holidays,
like
Christmas
March
break
and
all
of
that,
when
we
don't
run
the
school
trips
I
remember,
we
sometimes
have
runs
that
are
in
excess
of
16
to
20
hours,
and
this
is
to
reduce
the
amount
of
deadheading.
We
have
to
do
because
the
service
just
doesn't
require
it.
N
Mr
chair:
yes,
there
will
be
added
costs
when
buses
don't
have
as
long
a
range
as
they
do
with
a
diesel
powered
buses
too.
Those
buses
would
have
to
come
back
and
be
changed
to
the
garage
for
another
bus
which
is
already
charged
up,
and
those
costs
were
all
factored
into.
The
business
plan
that
Council
considered
when
approving
the
project.
B
B
B
H
Budget
and
proposed
future
improvements
for
communicating
live
information
to
writers.
Our
staff
responded
commissioner
Hill
inquiry,
stating
that
the
presentation
will
be
brought
to
the
May
meeting
of
the
Transit
Commission,
which
is
today.
We
are
now
pleased
to
update
you
on
the
real
information
project
and
share
with
you
our
plans
for
future
improvements.
There's
a
lot
of
important
work
to
still
be
done
in
updating
our
real-time
information
system
to
match
industrial
standards,
which
will
be
which
will
greatly
benefit
our
customers.
W
W
W
For
the
presentation,
I'll
start
by
giving
an
overview
of
our
real-time
data,
feed
of
the
mobile
apps
and
of
our
customer
alert
system.
I'll
then
describe
the
project
that
will
deliver
improvements
in
these
areas
and
finally,
I'll
highlight
some
changes
that
we've
completed
to
date
that
have
already
improved
the
customer.
Experience
next
slide,
please.
W
W
W
W
W
Mobile
apps
are
one
of
the
most
important
tools
for
customers
taking
Transit.
We
make
real-time
data
available
to
Independent
app
developers
through
the
city's
open
data
program.
Developers
can
access
the
bus
schedule
and
can
subscribe
to
the
API
and
use
our
real-time
data
in
their
apps.
Apps
can
also
ingest
our
customer
alerts
through
a
separate,
open
feed
to
the
RSS
feed.
W
W
W
W
The
real-time
information
we
provide
to
customers
comes
from
several
Integrated
Systems
from
onboard
the
vehicle
through
the
scheduling
and
dispatch
systems
to
the
travel
tools.
In
the
customer's
hand,
OC
Transpo
was
one
of
the
first
transit
systems
in
Canada
to
provide
real-time
bus
information,
but
we're
now
at
a
point
where
some
of
our
customer
information
technology
is
behind
current
standards
and
needs
investment.
W
We
need
better
tools
to
measure
and
monitor
the
availability
and
delivery
of
real-time
data
across
the
system
and,
as
mentioned
alerts,
are
written
and
published
by
staff
manually,
including
trip
cancellations.
So,
on
challenging
days
with
a
lot
of
service
adjustments
like
for
bad
weather,
it
can
be
challenging
for
staff
to
keep
up
and
send
timely
alerts
next
slide.
Please.
W
W
That
work
was
a
prerequisite
to
changing
our
customer
information
technology
as
part
of
the
dispatch
system
transition.
We
also
upgraded
the
arrival
prediction
software
and
the
real-time
API
to
integrate
with
the
new
system
in
21
2022
2021
2022.
We
conducted
an
analysis
of
which
technology
improvements
would
have
the
highest
value
for
customers.
W
W
The
first
and
most
fundamental
Improvement
in
the
project
is
to
provide
our
real-time
data
feed
in
the
industry.
Standard
called
gtfsrt
RT
stands
for
real
time.
Gtfsrt
combines
vehicle
positions,
trip
updates
and
service
alerts
into
one
feed.
This
means
that
apps
can
present
better
and
more
timely
information
on
trip
changes.
W
The
next
part
of
the
project
focuses
on
improving
the
overall
quality
of
our
real-time
data.
This
means
providing
more
accurate
information
to
customers
about
when
their
bus
will
arrive.
For
this,
we
need
to
measure
Monitor
and
Benchmark
our
real-time
data
quality.
This
will
be
made
possible
with
gtf
SRT.
W
We
want
to
reduce
the
latency
in
transmitting
GPS
positions
and
arrival
prediction
updates.
We
also
want
to
find
other
ways
to
improve
the
data
like
providing
predictions
at
the
first
stop
or
for
the
next
trip.
Next
slide.
Please
to
improve
alerts.
We
will
Implement
a
new
alert
entry
and
management
system
for
staff,
as
well
as
an
enhanced
portal
for
customers
to
be
able
to
Target
alerts
for
their
travel
needs
by
time
of
day
or
by
direction.
W
For
example,
the
aim
is
to
reduce
staff
effort
and
provide
faster,
more
relevant
and
consistent
alerts
to
improve
travel
tools.
We
will
enhance
octransport.com
with
a
number
of
new
and
responsive
features
like
a
real-time
travel,
planner,
an
interactive
map
with
vehicle
tracking
location
awareness
and
at
a
glance,
transit
system,
health
status
and
other
great
features.
W
So
as
far
as
apps
go
I've
touched
on
this
in
previous
slides,
there
are
several
great
independent
apps
available
to
Ottawa.
Transit
customers,
transit,
app
and
bus
buddy
are
two
are
the
two
most
popular
both
are
more
advanced
than
the
OC
Transpo
app,
because
there
are
great
options
out
there
and
for
other
reasons,
our
analysis
shows
that
continuing
to
develop
and
maintain
an
app
of
our
own
is
not
the
recommended
technology.
Investment
strategy.
W
Transit
app
is
available
in
both
English
and
French,
for
both
iPhone
and
Android,
and
is
also
the
primary
app
for
sto,
so
we'll
allow
seamless,
travel,
transit
app
will
also
be
in
a
position
to
switch
to
our
gtfsrt
feed.
Once
it's
available,
we
will
retire
the
OC
transport
iPhone
app
once
the
transit
app
enhancements
are
in
place.
Of
course,
we're
happy
to
cooperate
with
all
app
developers
to
best
integrate
Roc
transport
data
next
slide.
Please.
W
So
the
timelines
for
the
project
are
as
follows:
transit
app
will
replace
the
OC
Transpo
app
as
early
as
this
summer.
The
gtfsrt
feed
will
be
launched
early
next
year
and
the
new
new
alert
system
later
in
2024
website
and
travel
tool
enhancements
will
be
ongoing,
the
bulk
of
which
will
come
after
we
have
gtfsrt.
W
But
finally,
I
wanted
to
highlight
several
recent
improvements
that
we've
made
in
the
context
of
this
project.
In
January,
we
made
a
lot
of
a
large
investment
to
upgrade
the
server
infrastructure
of
our
real-time
systems,
to
better
support
the
compute
load
of
providing
real-time
data
and
calculating
predictions.
W
B
B
X
There
you
go
all
right
well,
thank
you
for
giving
me
this
opportunity
I.
Think
some
of
you
already
know
me:
I'm
Carrie,
Glenn,
Elliott
and
I'm
a
board
member
of
the
Ottawa
Transit
Riders.
This
is
my
first
appearance
to
this
Transit
Commission,
but
we
try
to
have
a
member
of
the
Ottawa
Transit
Riders
at
every
Transit
Commission,
to
sort
of
talk
a
little
bit
about
Transit,
Rider
experiences,
and
things
like
that.
Allow
me
to
say
that
I
am
really
really
excited
to
hear
about
enhancements.
X
Regarding
the
communications,
this
has
been
one
of
our
top
priorities,
saying
that
you
know,
even
as
we
deal
with
a
few
other
challenges
with
the
transit
system
having
much
better
communication
helps.
Transit
Riders
actually
navigate
the
system,
it's
very
frustrating
to
have
your
bus
canceled,
but
at
least,
if
you're
told
with
enough
notice
that
your
bus
is
being
canceled,
you
can
actually
make
some
alternative
arrangements.
So
I
am
very
happy
to
hear
about
these
changes
now.
X
I
do
have
some
questions
and
some
concerns
I'd
really
like
to
know,
for
example,
how
many
bus
routes
are
covered
by
the
new
system.
We
already
have
a
lot
of
these
a
lot
of
a
lot
of
these
tools,
but
if
you
use
something
like
best
buddy
you'll
notice
that
only
about
half
the
buses
appear
to
be
GPS
connected
in
that
way.
So
I
have
a
few
other
questions.
X
If
you're
standing
at
Saint,
Laurent
station
and
you're
waiting
for
the
number
14
to
start-
and
you
don't
know
until
the
bus
actually
pulls
up
to
the
stop,
whether
that
bus
is
actually
going
to
run
or
not,
and
so
I
really
would
like
to
know
if
there's
any
way
to
sort
of
change
this
or
adjust
it
so
that
you
have
10
minutes
or
15
minutes
or
20
minutes
lead
time.
I
would
I
I
think
that
that
would
just
make
things
so
much
better.
X
X
We
would
like
to
know
if
you
have
a
policy
about
canceling,
the
first
bus
of
the
day
or
the
last
bus
of
the
day,
or
if
there
are
specific
routes
where
there
are
not
very
many
Alternatives.
If
you
don't
cancel
those
buses.
Very
often
we
had
a
Transit
Forum
in
Canada
in
January,
and
one
of
the
things
that
a
lot
of
the
people
brought
up
is
that
the
bus
cancellations
are
often
uneven
and
have
a
dispersion
of
effect
on
certain
people.
X
So
some
people
mentioned
bus
number
61,
for
example,
where
it
alternates
one
at
one
point
it
goes
to
sitsville
and
the
next
point.
It
goes
to
Terry
Terry
Fox,
and
if
you
cancel
every
other
bus,
then
the
people
who
are
going
to
one
of
those
destinations
don't
get
to
where
they're
going
to
so
I
would
like
to
know
if
there's
a
specific
written
policy
about
which
bus
routes
are
most
likely
to
be
canceled
and
how
much
notice
needs
to
be
given
I
notice.
X
I
know
that
the
previous
manager,
for
example,
said
that
he
waited
right
up
until
the
time
when
the
bus
was
actually
supposed
to
start
its
route
before
officially
announcing
that
it
was
canceled
that
doesn't
help
writers
very
much.
So
I
am
looking
for
some
policies
about
that.
I,
don't
like
to
know
of
any
of
the
communications
platforms
that
you're
using
allow
for
feedback
from
Riders.
We
don't
really
know
how
to
do
this
ourselves,
but
a
lot
of
the
feedback
that
we're
getting
from
transit
Riders
is.
X
X
This
is,
you
know,
challenging,
but
I
think
it's
a
real
demand
from
transit,
Riders,
and
my
last
question
is
actually
about
paratransbo
you're
talking
about
communication
right
here
and
I
realize
that
this
communication
is
not
necessarily
for
paratranspo,
but
one
of
the
messages
that
we're
getting
from
transport
writers
is
that
it's
very,
very
frustrating
for
them
to
be
given
a
very
large
window
of
time
for
when
their
bus
might
arrive.
So
they
book
it
for
three
o'clock.
It
might
arrive
well
before
three
o'clock.
It
might
arrive
well
after
three
o'clock.
X
They
have
a
long
period
of
time
where
they
have
to
wait
and
then
they
have
to
get
ready
as
quickly
as
possible.
As
soon
as
that,
paratranspo
bus
arrives,
I'm
wondering
if
any
of
the
communication
technology
they're
considering,
can
be
used
a
little
bit
like
uber
to
give
people
a
heads
up.
The
bus
is
coming
in
five
minutes.
The
bus
is
coming
in
10
minutes,
it
gives
people
time
to
put
on
their
coats
and
they
don't
have
to
be
sitting
there
waiting.
So
I've
got
32
seconds
left.
Those
are
my
questions.
Thank
you.
B
X
Q
Thank
you
and
I
will
ask
one
of
Kerry's
questions
and
I
I
know.
Other
members
of
the
committee
will
ask
some
as
well.
I
I'm
gonna
get
like
very
personal
here
in
terms
of
understanding
how
the
current
system
works
and
how
that
interacts
with
my
own
use
of
the
the
transit
app
just
to
help
me
understand
the
mechanics
of
these
communications.
Q
So
the
first
use
case
that
I
experienced
frequently
is
there's
if
I'm
waiting
for
a
14
that
is
heading
for
City
Hall
at
the
corner
of
Parkdale
and
Wellington.
So
it's
three
stops
from
Tony's
pasture
I'm
arriving
at
the
stop
frequently
when
the
schedule
says
I
should
be
there
so
I'm
going
to
the
transit
app.
Q
It's
saying,
leave
in
six
minutes,
I
leave
in
six
minutes
and
then
I'm
waiting
and
there's
no
indication
that
the
bus
is
coming
I'm,
assuming
that
that's
because
it
hasn't
started
its
trip
yet
and
if
it's
longer
than
I
expect
to
wait.
That's
the
because
the
bus
is
late,
starting
its
trip
are
those
safe
assumptions.
W
So
the
goal
of
the
improvements
is
to
provide
more
accurate
arrival
times
and
also
you
know,
arrival
times
in
more
cases.
So
before
your
trip
has
started.
For
example,
you
know
you,
you
would
start
to
see
real-time
predictions
rather
than
seeing
a
scheduled
time
countdown,
and
if
your
trip
is
canceled
it'll
disappear.
So
the
the
improvements
will
address
a
lot
of
these
use
cases
and
pain
points
that
we
hear
about,
but.
Q
W
W
Q
So
for
the
14
that
is
on
its
way
to
Tony's
pasture
and
and
I
I,
don't
mean
to
make
this
like,
but
my
roots,
but
I
just
want
to
understand
the
Mechanics
for
that
14.
That's
on
its
way
to
Tiny's
pasture,
if
it's
running
late,
to
get
to
Tony's
pasture,
are
you
going
to
be
incorporating
a
better
prediction
now
about
what
time
that
bus
is
going
to
arrive
at
the
at
my
stop
on
its
way
back.
W
So
the
improvements
excuse
me
would
would
be
able
to
provide
you
a
prediction
anywhere
on
the
trip,
so
at
any
stop
on
the
trip
based
on
where
the
current
location
of
the
bus
is.
So
if
a
bus
is
alive
arriving
late
from
a
previous
trip,
we
could
provide
an
adjusted
prediction.
That's
the
goal
perfect.
Q
In
order
to
go
home
on
number
14,
it's
telling
me
I
leave
in
I
have
to
go
at
noon.
I
missed
that
one
there's
no
bus
showing
I,
don't
know
where
that
14
is
somewhere
between
central
and
here
I.
Don't
see
that
bus's
location,
which
can
help
me
understand
whether
or
not
the
bus
is
on
time
or
not,
or
how
come
it's
not
showing
up
in
GPS.
At
this
point,.
Q
N
N
So
it's
just
crossing
like
now.
It's
just
updated
again
nine
seconds
ago
it
crossed
Waller
and
it's
expected
to
be
here
at
Elgin
and
Nepean
in
four
minutes.
The
next
bus
behind
that
is
expected
to
be
here
in
21
minutes
and
the
map
is
showing
that
right
now
it's
on
MacArthur
between
diepp
and
Brandt.
Q
W
So
EIG
screens
are
like
e-readers,
basically
so
it's
it
would
be
a
screen
that,
rather
than
seeing
a
paper,
you
know
schedule
at
your
bus
stop.
You
would
see
what
looks
like
a
an
e-reader
almost
like
a
an
egg
screen,
and
it
would
provide
this
the
schedule
and
the
real-time
updates
for
for
that
bus
stop.
So.
Q
N
Q
N
G
Okay
hi.
Thank
you,
I
kind
of
want
to
build
off
some
of
counselor
leapers
questions
when
it
comes
to
the
first
stop
prediction
that
that
you're
thinking
about
does
that
take.
Does
that
take
dead
heading
into
account
like
do?
Do
you
kind
of
schedule,
so
to
speak?
Deadhead
so
say
somebody
is
late
on
a
deadhead
traveling
out
of
service,
some
of
these
late
on
a
deadhead
going
to
Tony's
pasture.
W
G
G
So
if
you
know,
if
maybe
maybe
something
to
consider
and
I'll
gently
put
that
in
there,
so
I
I
do
want
to
thank
you
otherwise,
for
recognizing
that
you
know
our
our
despite,
you
know
us
being
Innovative
being
The
Innovation
Forefront
many
years
ago,
now,
we've
kind
of
fallen
behind
a
little
bit
in
some
aspects
and
part
of
innovation
is
recognizing
that
there
are
partners
that
we
can
work
with
to
continuously
or
continually
improve
our
services.
So
you
mentioned
transit
app.
W
G
You,
okay
and
I
know
that
some
other
upcoming
Innovations
are
really
exciting
too,
like
they
might
have
ai
to
detect
detours
automatically
and
communicate
them
right.
So
no,
that's!
That's
really
good
and
I
appreciate
that
transparency
of
recognizing
that
we
may
be
falling
behind.
So
thanks
very
much.
F
Thank
you
very
much,
Mr
chair,
just
on
behalf
of
our
delegate,
can
you
speak
a
little
bit
to
the
to
the
distribution
throughout
the
fleet
of
the
GPS
I
know?
The
question
was,
you
know:
are
all
of
the
buses
going
to
be
receiving
this
or
some
of
them
is
there.
You
know
a
breakdown
that
you
could
perhaps
give
that
that
might
be
a
little
bit
more
open.
F
W
Other
vendors
were
working
with
our
transit
app
and
we
are
also
looking
at
sort
of
a
a
layer
of
improvement,
sort
of
that
data
quality
piece-
and
there
are
several
vendors
in
that
space
swiftly-
is
one
of
them
to
sort
of
help.
Us
with
you
know,
with
our
data
quality
initiative,
so
they're,
not
all
decided,
but
clever
devices
is
the
big
sort
of
at
the
heart
of
it.
F
V
S
Thank
you
chair
and
thank
you
to
the
team
for
working
on
this
I
know.
It's
been
worked
on
for
a
long
time
and
I
really
appreciate
it.
You
already
answered
the
question
about
the
GPS
connection,
so
be
on
All
Buses,
the
other.
There
was
a
question.
It's
not
totally
related,
but
just
in
terms
of
cancellations
of
last
and
first
buses
is.
Is
there
a
policy
to
make
sure
that
that's
not
the
case.
N
Mr
chair,
yes,
there's
a
very
strong
operating
procedures
in
the
transit
operations
control
center
about
where
resources
are
to
be
directed.
First,
if
there's
a
if
there's
a
trip
to
be
covered,
you
know
I
think
we
use
the
word
canceled,
but
these
are
not
deliberate
choices.
These
are
situations
where
the
bus
is
not
available
or
the
operator
is
not
available
to
deliver
a
trip
and
the
way
to
to
deliver
that
trip
is
often
to
bring
another
bus
into
position
to
cover
that
trip.
S
Thank
you,
I
know
it's
going
to
be
a
boonk
for
people,
because
if
they
have
more
reliable
information,
they're
going
to
more
likely
use
the
system
and
I
had
already
asked
my
question
earlier
and
I
apologize.
I
I
had
thought
we
had
come
to
this
already,
but
I
just
wanted
to
find
out
about
routes
where
I've
discovered
that
a
section
gets
missed.
Where
it's
been
skipped,
it's
a
loop
that
should
have
been
on
the
route
and
the
driver
didn't
do
it,
and
people
were
left
waiting
for
buses.
S
N
There
are
some
times
when
a
bus
is
directed
by
the
control
center,
not
to
complete
a
trip
because,
for
instance,
maybe
it's
running
so
late
that
the
next
bus
is
two
or
three
minutes
behind
it.
There
might
be
times
when
a
street
is
blocked.
There
might
be
times
when
there's
a
an
obstacle
along
the
route
that
presents
or
prevents
us
from
delivering
service
as
planned.
That
would
those
kind
of
interruptions
are
what
we
would
report
through
the
customer
alerts
process,
because
they're
verbal
things
that
we'd
have
to
explain
to
somebody.
N
N
The
bus
could
not
get
by
eventually
the
bus
got
by
with
about
two
millimeters
clearance
with
I
think
the
operator
went
out
and
moved
the
mirror
on
the
truck,
but
we
were
there
for
quite
some
minutes,
because
there
was
just
no
way
through
that
would
anything
like
that
could
only
be
reported
in
retrospect
because
it
didn't
happen
until
it
happened
right.
So
our
control
center
would
be
able
to
alert
our
customer
service
staff,
who
would
say
the
trip
that
would
normally
be
leaving
Lakeside
Gardens
at
such
and
such
time
is
delayed.
W
So
we
provide
predictions
on
the
assumption
that
the
bus
will
follow
the
programmed
route
for
for
the
trip.
So
if
it,
if
it
skips
a
section
of
the
route,
it's
it,
you
know
technically
goes
off.
Route
and
the
data
won't
match
up
and-
and
you
won't
be
provided
predictions
it
would
I
think
disappear
from
the
feed.
At
that
point.
W
S
S
N
Mr
chair,
perhaps
I,
can
just
reiterate
a
point
that
was
in
the
presentation
that
the
conversion
to
gtfs
real
time
allows
the
alerts
flow
coming
out
of
our
our
customer
service
representatives
to
be
merged
with
the
open
data
flow
which
is
coming
out
of
computers
into
one
feed.
That's
going
straight
to
the
developers
and
to
the
web
page
and
that
will
allow
easy
developers
to
more
easily
publish
text
messages.
N
Would
depend
on
what
was
reported
from
the
operator
to
the
controller,
the
controller
entered
it
into
their
system
and
what
the
customer
service
representative
understood
and
could
communicate.
So
it
could
take
some
minutes
for
that
situation
to
be
properly
understood.
If
there
was
something
like
a,
we
see
it
every
day
there
might
be
a
a
more
frequent
example
than
Route
51
would
be.
S
G
Thank
you,
chair,
I'm,
going
to
start
by
if
I
may
kind
of
helping
out
counselor
Kavanaugh
a
little
bit
I.
Think
her
question
was
about
the
51,
specifically
at
Howe
and
Britannia,
and
every
trip
going
westbound
towards
Britannia
goes
through
the
village
except
five
or
six
weekday
morning.
Trips
which
go
through
the
village
going
eastbound
and
I.
G
Think
what
she's
trying
to
get
at
is
that
some
operators
might
be
overlooking
that
in
their
schedules
in
their
time
point
and
then
therefore
turning
right
from
Britannia
on
to
Howe
and
because
that's
still
on
Route
technically,
because
that's
the
rest
of
the
route,
it
doesn't
show
as
a
misch
trip
or
a
cancellation
or
anything
for
the
people
in
the
village.
So
I'm
going
to
start
by
giving
you
that
as
a
takeaway,
maybe
maybe
something
to
communicate
with
operators
so
that
they
don't
so
that
you
know
they.
G
G
This
was
like
I
think,
a
bigger
problem
when
we
had
the
transaway
downtown,
but
so
I
don't
know
if
this
is
still
still
much
of
an
issue
now
or
if
it's
been
directed
since,
but
would
that
actually
so
I
guess?
My
first
question
is:
would
has
that
problem
been
resolved
or
is
that
still
something
that
happens
when
a
bus
is
very
late.
W
Thank
you
for
the
question
sure
I.
So
there
is
a
limit
on
sort
of
how
long
a
bus
can
take
before
it
completes
its
trip.
The
system
has
Intelligence
to
say:
okay,
you're
you're,
very,
very,
very
late.
This
is
likely
not
happening,
and
so
there
are
adjustments
that
the
system
makes.
We
do
know
that
during
very
difficult
service
days,
you
know
snowstorms
lots
of
stuck
buses
and
so
on
the
the
you
know,
I
guess
the
system
response
is
not
is
not
optimal,
so
we
are
looking
at
that.
W
G
You
you'd
get
a
bus
on
a
different
route,
but
it
travels
the
same
road
and
that
might
actually
confuse
some
customers
so
yeah.
If,
if
that
could
be
looked
into,
especially
as
we
improve
our
technology,
that's
something
that
I
think
can
can
certainly
be
improved,
assuming
it
hasn't
been.
So.
Thank
you.
Q
Thanks
with
respect
to
Transit
and
a
relationship
with
with
some
of
the
app
providers,
I'm
I'm
concerned
that,
as
we
de-emphasize
some
of
our
own
apps
and
move
into
Partnerships
with
third-party
app
providers
that
we
might
run
the
risk
of
a
vendor
lock-in.
Are
we
being
cognizant
to
make
sure
that
you
know
we
always
own
our
data
that
we
always
have
the
the
ability
to
launch
our
own
apps
and
that
we're
not
going
too
far
down
the
path
of
relying
on
a
third
party?.
N
Mr
chair:
yes,
absolutely
we're
we're
moving
away
from
our
current
own
data
feed
to
use
industry
standard
gtfs
real
time,
which
is
what
all
the
apps
use.
There's.
No
there's
no
customized
information
to
feed
any
apps
directly.
This
is
all
being
published
in
a
standard
format.
That's
used
across
the
industry
by
the
time
we
switch
to
our
current
situation.
By
contrast,
is
that
only
apps
which
have
coded
up
how
to
use
Ottawa
data
will
work
in
Ottawa
by
switching
over
to
Industry
standard
data,
feed
format.
N
Q
W
W
N
Q
The
so
another
question
multi-modal
travel,
so
some
apps
give
the
option
of
providing
okay,
here's
how
you
could
make
this
trip
using
a
variety
of
travel
modes
other
than
the
bus
or
or
the
the
public
transit.
Is
that
something
that
we're
going
to
rely
on
third
parties
to
do
or
do
we
have
any
sort
of
internal
capacity
to
try
to
provide
functionality
for
our
own
apps,
Etc
I'm?
Q
Thinking,
for
example,
once
stage
two
opens
a
lot
of
places
that
are
within
a
kilometer
or
two
of
our
Rapid
Transit
stations
are
going
to.
You
know,
be
easily
reached
by
bringing
your
bike
on
the
train.
Are
we
working
on
multimodal,
or
is
that
really
the
third
parties
who
are
going
to
provide
that
functionality.
Q
H
Thank
you
for
the
question
chair.
One
of
the
things
that
we're
looking
for
is
the
punctuality
so
to
be
able
to
measure
that
punctuality
I
needed
to
be
able
to
deliver
the
number
of
trips
that
I
promised
so
we're
very,
very
close
to
achieve
that
goal,
and
after
that
we'll
concentrate
on
the
punctuality.
However,
we
know
with
the
tocc
and
with
Pat's
teams.
H
O
B
N
B
N
We've
we've
got
good
links
in
the
web
page
right
now
to
provide
that
information.
We've
got
the
two
new
Twitter
accounts
which
have
been
up
and
running
for
a
couple
of
weeks.
Now,
we've
got
very
quick
responses.
You
saw
for
anyone
who
phones
in
we've
also
got
on
the
website
for
security
issues.
We've
got
the
we've
got
the
online
reporting,
which
has
been
available
for
a
few
years.
N
If,
if
there's
anything,
it
might
be
making
these
contact
points
more
more
visible
on
the
web
page,
but
comes
at
a
cost
of
putting
it
ahead
of
something
else.
So
there's
there's
a
lot
of
ways
now
and
if
there's
a
particular
origin
that
somebody
has
a
suggestion
for
us,
we're
happy
to
consider
that
too.
Okay.
B
Thank
you,
the
the
first
stop
predictions
is
really
really
important.
It's
a
if
we
can
get
that
right.
It's
a
major
enhancement
for
for
customers.
Can
you
give
us
some
real,
realistic
expectations?
Are
we
going
to
see
a
vast
Improvement
on
that
in
this
calendar
year,
or
will
it
be
later
on
in
the
rollout
of
some
of
the
new
technology.
W
A
B
Accurate
first
stop
predictions
because
it's
going
to
take
some
time.
This
is
okay.
The
relationship
with
Transit
building
on
some
of
councilor
leapers
questions.
They've
done
some
really
interesting
things
like
in
the
pandemic.
They
were
doing
surveys
of
app
users
about
how
many
people
on
the
bus
were
wearing
a
mask
and
coming
out
of
the
pandemic.
They've
done
surveys
of
users
on
their
app
about
how
crowded
is
your
boss?
Do
they
share
that
information
back
or
is
I,
guess,
obviously
they're
they're
using
our
open
data?
Does
it
go
the
other
way
too?
W
B
Is
super
yeah
this
is
actually
I
was
really
glad
to
see
in
the
transportation
master
plan
policies
that
we
approved
a
couple
weeks
ago.
There
was
new
and
clearer
language
around
open
data
and
around
you
know
recognizing
all
of
the
technology
and
and
apps
and
all
the
development
being
done
in
the
area
of
transportation,
and
you
know
how
we
want
to
Foster
as
much
openness
and
sharing
as
possible
to
Foster
that
Innovation.
B
B
G
There
were
a
lot
of
people
from
Montreal
who
made
very
positive
mention
of
Madame
ammo
car.
So
we
are
very
positive
to
sorry.
We
are
very
lucky
to
have
you
here.
One
of
the
biggest
takeaways,
though,
was
actually
the
similar
issues
that
a
lot
of
systems
of
a
similar
size
are
facing
across
the
country.
Toronto
Edmonton
Calgary,
among
others,
but
the
the
another
I
guess
devastating
fact
for
us
is
that
there
are
also
several
smaller
systems
across
the
country
that
have
reached
100
or
110
percent
of
pre-coveted
ridership.