►
From YouTube: Transit Commission — June 29, 2023
Description
Transit Commission
Meeting #: 6
Date: Thursday, June 29, 2023
Time: 9:30 am
Location: Champlain Room, 110 Laurier Avenue West, and by electronic participation
Agenda: https://pub-ottawa.escribemeetings.com/Meeting.aspx?Id=fce4c301-5bd9-40ec-a18e-405b0e4d07da&Agenda=Agenda&lang=English
A
A
C
A
You
have
Quorum
chair,
thank
you
Eric
there
are
there
any
Declarations
of
Interest
before
we
get
started
this
morning,
I'm
seeing
none
we'll
start
with
confirmation
of
the
minutes.
We
have
a
several
here.
First
of
all,
the
minutes
from
our
last
regular
meeting,
May
11
2023,
are
the
minutes
carried
carried.
Thank
you
and
then
we
have
the
joint
audit
committee.
Transportation
Commission
minutes
from
June
9th
2023,
along
with
the
confidential
minutes
from
the
same
date,
are
the
minutes
from
both
of
those
meetings
carried
carried.
A
A
Item
5.1
is
capital
adjustments
and
closing
of
projects.
Transit
Commission
there
are
no
delegations.
Are
there
any
requests
from
commission
members
to
hold
this
item?
Yeah
hold
that
item?
Is
it
a
quick
question
counselor?
Is
it
detailed
okay?
Then
we
will
hold
that
item
item
5.2.
Is
a
delegation
of
authority
contracts
awarded
for
the
period
of
July,
1st
2022
to
December
31st
2022
for
Transit
Commission?
There's
no
presentation
and
no
delegations
registered
any
requests
to
hold
this
item.
A
A
A
A
A
F
F
F
F
The
official
launch
of
old
payment
on
to
the
entire
system
is
expected
to
occur
in
the
coming
months
to
allow
Fair
payments
by
credit
card
or
mobile
wallet
with
Canada
Day
just
around
the
corner.
Our
team
has
been
working
diligently
to
ensure
a
smooth
day
of
operations
on
Canada
Day
customers
will
be
able
to
ride
the
bus
train,
Opera
transport
for
free
all
day.
In
addition
to
this,
they
will
be
increased
downtown
service
to
accommodate
the
increased
number
of
people
expected
to
attend
various
festivities.
F
There
will
there
will
also
be
additional
special
event
service
occurring
this
summer.
We
were
also
pleased
to
announce
our
new
partnership
with
the
transit.
App
transfer
is
now
providing
a
subscription
to
the
premium
Royale
service
to
all
users
of
the
Hub
in
Ottawa.
This
will
make
it
even
easier
for
customers
to
access
information
on
their
trips.
F
F
F
F
F
F
G
G
B
You
know
we
have
very
bold
goals
this
year,
so
this
was
an
excellent
way
not
only
to
spread
the
word
that
we're
hiring,
but
also
to
explain
that
at
a
career
in
this
area
can
be
diverse
and
enriching.
We
had
the
ability
to
speak
to
more
than
500
people
and
to
provide
them
useful
information
on
the
various
jobs
available
at
OC
Transpo
and
on
the
way
to
succeed
in
the
hiring
process
in.
G
Applications
in
the
week
following
the
job,
fair
and
Road
Show
triple
the
average
number,
in
fact,
so
all
in
all
a
really
great
success
next
slide,
please
so
to
ensure
we
meet
our
recruitment
targets.
For
the
year
we
have
an
in-house
recruitment
team
dedicated
to
attracting
the
right
people
for
the
various
positions.
We're
trying
to
fill
this
team,
as
you
can
see
on
the
screen,
has
been
busy
for
just
over
a
year
now
ensuring
that
Staffing
levels
are
where
they
need
to
be
to
ensure
that
our
operations
are
running
as
smoothly
as
possible.
G
We've
been
busy
screening,
thousands
of
applications,
conducting
interviews
and
various
assessments
along
the
way.
As
you
all
know,
it's
a
tough
labor
market
out
there
and
the
job
market
has
drastically
changed
over
the
last
few
years,
so
we
are
committed
to
ensuring
we
have
the
best
processes
in
place
and
that
we
get
ahead
of
any
challenges
before
they
occur.
G
Next
slide,
please
so.
Service,
reliability
and
continuity
has
and
continues
to
drive
our
recruitment
efforts
with
the
opening
of
lines
two
and
four
on
the
horizon.
We
need
to
ensure
that
we
have
the
right
people
in
place
at
the
right
times,
so
there
are
also
many
many
moving
parts
that
we
need
to
be
prepared
for,
such
as
retirements
attrition
and
career
progression
within
operational
groups,
and
so
we
need
to
be
extra,
organized
and
strategic
with
the
ways
we
recruit.
G
So
with
that
I'd
like
to
walk
you
through
a
tool
that
we
use
to
plan
and
track
our
Recruitment
and
training
efforts
for
the
year
next
slide,
please,
okay!
So
this
slide
here
is
our
recruitment
plan
for
the
year
for
bus
operators.
I
know
there
are
a
lot
of
numbers
here,
so
I'm
going
to
try
and
walk
you
all
through
it.
The
goal
we
set
for
the
year,
which
you
can
see
on
the
far
right
column,
the
total
column,
is
to
hire
396
operator
trainees,
which
will
lead
to
320
operator
graduates.
G
So
we
need
to
make
nearly
400
conditional
offers
in
order
to
have
approximately
320
fully
trained
operators,
because
not
everybody
is
successful
at
the
training
program,
so
each
column
in
blue
represents
a
class
of
new
hires
for
the
Year.
This
is
how
we
achieve
our
totals
for
the
year
one
class.
At
a
time.
G
G
However,
the
actuals
below
indicate
that,
although
we
did
in
fact
have
60
trainees
start
on
February
20th
only
40
were
successful
and
graduated.
Our
plans
are
built
to
factor
in
some
of
these
unpredictable
outcomes.
So
as
classes
start
and
finish,
we
see
our
totals
rise
and
if
we
need
to
adjust
along
the
way,
we
do
just
that,
but,
as
you
can
see
in
the
bottom
part
of
the
totals
column,
we
are
seeing
great
progress
to
date.
We
have
hired
171
bus
operators,
trainees
and
108
have
graduated.
G
G
So
para
transfer
there
we
go.
We
had
a
plan
to
hire
upwards
of
20
operators
from
January
to
may.
We
did
just
that.
We
hired
20
and
19
graduated
successfully
we're
talking
about
adding
a
class
later
in
the
fall
to
get
ahead
of
retirements,
but
once
we
confirm
those
dates,
we
will
add
it
to
their
plan
next
slide.
Please
here
we
have
customer
service
Representatives.
G
This
is
staff
that
that
staffs,
our
call
center
so
you'll
see
here
from
January
to
the
end
of
the
year.
We
have
classes
almost
every
month
anywhere
between
four
and
eight
new
hires
a
month.
So
we've
made
grade
progress.
Our
goal
has
been
60
set
for
64
this
year.
23
have
already
been
onboarded
with
another
eight
ready
to
go
in
a
couple
of
weeks.
It's
a
great
progress
there
next
slide,
please
so
our
Transit
maintenance
team
we've
got
some
classes
here
that
are
expanding
across
the
year.
We've
successfully
hired
24
so
far,
sorry
25!
G
G
G
These
positions
are
filled
by
our
bus
operator
pool,
and
so
that's
why
we
have
to
constantly
replenish
that
pool
and
so
having
an
eye
on
all
these
moving
Parts
is
critical
to
Our
Success,
so,
as
time
goes
on
and
as
these
buckets
and
boxes
continue
to
get
filled,
we'll
keep
you
posted
on
our
progress.
So
thank
you.
H
B
I
I
I
I
For
the
month
of
June,
our
Focus
has
been
on
traffic
lights,
with
a
particular
attention
being
paid
to
using
I-lead
and
planning
ahead,
preparing
for
stale
green
lights,
knowing
their
stopping
distances
planning
for
the
decision.
Point
hovering
over
the
brake
pedal
following
the
speed
limit
driving
to
current
road
conditions
and
not
rushing
and
and
requiring
them
to
put
Safety
First
this
one
day,
refresher
training
and
our
continued
Focus
to
Advocate
strongly
for
safe
vehicle
operation
is
an
investment
in
safety,
and
now
I'd
like
to
pass
the
floor
to
my
colleague,
Mr
Pat
scrimger.
Thank
you.
J
Slide
shows
paratranspo
on
time
performance
paratransport
on
time.
Customer
pickup
performance
held
relatively
steady
for
the
months
of
April
and
May
at
94
and
93.
This
is
the
percentage
of
customers
picked
up
on
time
during
their
booked
30-minute
pickup
window
next
slide.
Please,
sir
Tableau
multiplayer
Town
point
this.
B
J
J
Paratranspo
saw
81
200
reservations
through
the
customer
center
and
online
in
May,
there
was
a
further
increase
to
86
700
reservations
being
made.
The
number
of
reservations
being
made
online
continues
to
grow
in
April.
7.8
percent
of
reservations
were
made
online
through
the
my
paratranspo
service,
increasing
to
8.1
percent
in
May,
and
that's
shown
by
the
orange
part
of
the
bar
our
continued
education
and
encourage
middle
customers
to
use
our
online
booking
tool
is
paying
off
with
May
regarding
recording
the
highest
rate
of
reservations
made
online
to
date.
J
This
slide
shows
customer
complaints
on
paratranspo
service
down
slightly
from
April
feedback
from
paratransport
customers,
average
2.8
complaints
per
thousand
trips
in
May,
and
may
we
also
receive
fewer
complaints
than
the
previous
month
relating
to
bookings
and
information
and
fares,
and
we
received
slightly
more
calls
related
to
Service
delivery
and
service
policy
done
in
the
previous
month.
Overall,
the
complaints
at
2.8
per
thousand
trips
fall
below
the
number
of
complaints
received
at
the
same
time.
Last
year,
when
we
were
at
3.0
per
thousand
trips
next
slide.
J
Please,
on
this
chart
you
see
paratranspo
ridership
monthly
totals
in
thousands
of
customer
trips.
The
red
line
represents
2019
pre-pandemic
conditions.
The
Gray
Line
is
the
ridership
that
was
included
in
the
2023
budget
and
the
Gray
colored
bars
are
the
last
year's
2022
monthly
ridership
for
comparison.
K
So
the
performance
of
line
one
continues
to
demonstrate
extended
periods
of
high
reliability,
supporting
our
customers,
commutes
I'd,
also
like
to
point
out
and
as
Med
ML
car
previously
indicated.
We
do
appreciate
our
customers,
patience
and
understanding
is
important.
Work
on
the
rail
infrastructure
was
was
completed
over
the
two
weeks
in
June.
B
K
With
respect
to
the
bus
service
delivery
for
the
month
of
May,
we
delivered
98.7
percent
of
plan
service
as
a
result
of
the
consistent,
sustained
recruitment
efforts
that
Madam
amakar
and
my
colleague
Olivia
McGinty,
have
previously
discussed.
We've
seen
a
reduction
in
incidences
of
bus
cancellations
due
to
employee
shortages.
K
Bus
service
reliability
has
consistently
increased
throughout
the
year
from
96.7
in
January
to
98.1
in
April
and
now
98.7
in
May,
as
we
continue
to
recruit
and
train
staff,
as
well
as
make
additional
service
adjustments
associated
with
our
quarterly
service
changes.
We
accept.
We
expect
that
bus
service
reliability
will
continue
to
improve
D
they're.
K
As
I
previously
mentioned,
the
ongoing
recruitment
efforts
are
utilitating
positive
results
and
the
number
of
trip
cancellations
due
to
operate
resources
has
reduced
from
40
in
March
to
16
May
on
Street
adjustments
due
to
issues
such
as
traffic
and
detours
account
for
the
largest
percentage
of
trips.
On
delivered,
it's
important
to
note
that
we
now
have
the
correct
number
of
operator
resources
to
provide
the
service.
K
K
K
And
lastly,
at
the
bottom
of
the
chart,
you
see
the
the
top
three
routes
with
the
highest
number
of
cancellations.
This
is
a
request,
and
one
of
the
previous
meetings
to
include
so
for
the
month
of
May.
The
trips
that
had
the
highest
number
of
cancellations
include
the
the
11,
the
75
and
the
85,
and,
if
you're
called
previously
in
the
month
of
March,
it
was
R2.
So
the
the
bus
service
that
was
replacing
the
Trillium
line,
the
15
and
the
85.
K
next
slide.
Please
so
now,
moving
on
to
ridership
on
the
old
training,
conventional
buses,
we
continue
to
experience
a
consistent
Trend
throughout
the
year
of
exceeding
the
previous
year's
ridership.
We
also
continue
to
observe
the
seasonal
fluctuations
in
our
ridership
that
we've
that
we've
seen
in
in
pretty
much
pretty
much
every
single
year
over
the
months
of
February,
March,
April
and
May.
K
The
next
slide,
please,
with
respect
to
Fair
revenue
for
the
once
again
for
the
old
training,
bus
and
bus
we've
sort
of
a
similar
Trend
month
over
month,
Fair
Revenue
exceeds
the
previous
year's.
Revenue,
however,
has
not
recovered
at
the
same
degree
as
ridership
for
the
month
of
May
this
year,
compared
to
2022
Fair
Revenue
was
3.1
million
dollars
higher
achieving
10.6
million
in
the
month.
However,
the
budgeted
Revenue
amount
for
that
amount
was
11.6.
K
M
Mercy
Troy
OC
Transfer
is
pleased
to
share
that
we're
pursuing
an
on-demand
Transit
pilot
project.
Next
slide,
please
on-demand
Transit
leverages
technology
to
provide
flexible
scheduling
and
brooding
in
real
time.
This
helps
to
reduce
weight
and
travel
times
while
improving
the
customer
experience
under
this
pilot
project,
customers
can
request
An,
Origin
destination
and
time
within
a
specified
geographical
Zone
using
an
app
website
or
the
contact
center.
M
M
We
are
targeting
the
pilot
launch
in
late
fall,
2023
with
weekend-only
service
using
existing
para
transfer,
minibuses,
there's
potential
to
expand
daily
service
and
more
zones
after
the
pilot
period
with
the
acquisition
of
new
vehicles,
because
we're
currently
in
the
early
planning
phase
of
the
on-demand
Transit
pilot
project,
we
will
have
more
details
available
at
a
future
Transit
Commission
meeting,
where
we
will
also
Report
with
a
business
plan
containing
our
recommendations
for
expansion.
Thank
you.
Merci,.
A
N
Thank
you
chair.
This
is
my
I
believe
this
is
my
first
in-person
Transit
Commission.
Since
the
start
of
a
pandemic,
I
represent
transport
action
Canada,
which
is
an
advocacy
group
and
transport
action.
Ontario
I'm
here
to
ask:
why
is
OC
Transpo,
ending
the
streetcar
696
project
tomorrow
and
what
will
happen
to
the
car
in
2002?
Oc
Transpo
asked
transport
action,
which
was
then
called
transport
2000
to
be
a
project
partner,
as
we
were
a
registered
charity
and
this
fell
within
our
educational
purpose.
N
The
request
was
in
person
and
in
writing
for
mostly
transport
management.
For
five
years
we
raised
funds
and
also
in
2004,
accepted
the
donation
of
a
second
streetcar
body
car
905,
which
we
transferred
to
OC
Transpo
as
a
city
Department
in
2007.
I
was
president
of
Transport
action
during
this
period.
I'll
point
out
that
I'm,
not
a
member
of
the
696
volunteer
group,
a
number
of
whom
are
are
here
today.
N
N
N
The
decision
was
taken
early
on
to
to
dismantle
the
original
car
in
order
to
create
the
non-existent
construction
drawings
and
to
build
a
replica
with
the
ultimate
goal.
Being
a
working
Streetcar
going
back
to
1959,
the
old
city
of
Ottawa
and
Ottawa
Transportation
Commission
failed
to
preserve
any
of
its
streetcars
from
their
68-year
history.
This
is
unlike
the
TTC
in
Toronto,
which
has
preserved
five
streetcars
of
different
models
and
has
provided
many
more,
including
subway
cars
to
the
Halton
radio,
Railway
Museum
near
Guelph,
in
working
condition.
I.
N
It
actually
took
a
group
of
individuals
in
1959
to
rescue
car
night
696
from
the
Scrapper
with
their
own
funds
and
move
it
to
Montreal.
I
knew
all
these
people
who
were
now
deceased,
though
Bill
McEwen,
had
moved
to
Japan,
so
I
never
met
him
in
person,
McEwen
wrote
this
encyclopedic
history
of
Ottawa
streetcars,
which
the
696
group
has
sold
many
copies
of
to
promote
awareness
of
our
history.
N
N
It
would
not
be
appropriate
to
send
the
nearly
completed
car
to
expo
rail
or
the
Canada
science
technology
Museum,
both
of
which
already
have
unrestored
Ottawa
streetcars
car
696
should
be
displayed
to
the
public
as
originally
planned.
A
former
OC
Transpo
general
manager,
Gord
Diamond,
has
confirmed
this
intention.
N
That
would
respect
the
OC
transport,
employees,
retirees
and
other
volunteers
who
have
twice
won
a
mayor,
City
Builder
award
for
this
work.
It
would
respect
the
group
that
saved
it
in
1959
and
the
person
who
produced
the
comprehensive
history.
It
would
respect
the
many
donors
of
materials
and
services
and
it
would
reflect
on
it-
was
55-year
industrial
history
of
building
street
cars
for
the
entire
country,
I'm
I,
think
I'm
out
of
time
am
I
or
one
minute.
N
N
On
top
of
the
pandemic
related
matters,
I
would
say
that
the
replica
as
built
is
the
property
of
the
city,
and
so
I
think
you
should
be
concerned
as
to
what
happens
to
it.
The
original
car
696
no
longer
exists,
two
other
things
to
mention.
There
are
places.
That
is
your
time
all
right.
The
other
day
things
don't
matter.
Thank.
O
Thank
you
very
much
for
your
presentation.
Mr
Jeans
I
had
met
with
streetcar
696
in
the
past
and
we
had
talked
a
lot
about
the
potential
for
bringing
them
to
Lansdowne
Park,
specifically
in
the
Horticulture
building,
to
display
this,
the
streetcars
that
used
to
run
along
Grove
and
along
Bank
Street.
There's
a
long
history
there
and
there's
still
some
displays
right
outside
Landsdowne
of
where
that
old
street
car
ran
and
just
fantastic
to
have
this
type
of
history
in
the
city.
O
N
My
question:
it's
city,
property
on
city,
property
and
the
volunteers,
have
no
resources
to
move
it
anywhere
else
or
to
provide
the
space
to
store
it.
This
was
an
OC
Transpo
project.
We
would
never.
We
did
not
enter
into
an
agreement
with
the
volunteers
to
be
a
fundraising
partner
back
in
2002,
and
the
people
who
donated
250
000
of
materials
have
not
donated
it
to
the
volunteers.
They've
donated
it
to
OC
transport
in
the
city.
So
I
think
this
is
your
problem.
It's
not
really.
My
problem,
I
can
make
suggestions.
N
Lansdowne
Park
might
be
an
appropriate
place
to
display
it.
It
was
hoped
that
there
could
be
a
when
it
was
got
into
running
order
that
there
could
be
a
little
Loop
track
there.
Back
in
the
Britannia
day,
there
was
a
plan
to
run
it
from
Britannia
Park
to
Andy
Hayden
Park,
which
would
have
been
nice
along
the
the
recreational
pathway
along
the
Waterfront
there.
There
are
other
places
it
could
be
displayed,
but
OC
Transpo
should
be
taking
care
of
it
going
forward.
O
Yeah
I
I
would
agree
with
you
and
I
was
I've
been
concerned
about
the
emails
we've
been
getting
about
the
fate
of
this
just
given
all
the
volunteer
hours
I
think
they
used
to
have
a
lot
of
students
come
in
as
well,
and
work
on
this
replica.
There's
been
a
lot
of
history
for
this,
even
in
the
recent
times
about
volunteers
coming
in
to
actually
volunteer
their
hours,
I
think
through
high
schools
as
well.
O
So
it's
it's
been
such
a
cool
project
and
to
let
a
piece
of
our
history
just
kind
of
fade
away.
This
way,
after
all,
the
work
that's
been
put
in
this
doesn't
make
much
sense,
so
I
think
we
need
to
through
the
city
to
be
facilitating
the
the
space
for
you
to
finish
the
project
and
rayon
and
others
to
make
sure
that
we're
you
know
supporting
this,
and
so
just
appreciate
you
coming
out
today
and
I'll
have
more
questions
for
staff
in
the
during
The
Question
period.
Thanks.
A
Okay,
thank
you,
counselor,
any
other
questions
for
Mr
Jeans,
hey
I'm,
seeing
none!
Thank
you.
Thank
you,
David
for
being
here
in
person
today,
good
to
see
you
back
we'll,
go
to
questions
for
staff
and
actually
maybe
I
asked.
Could
staff
respond
to
Mr
James's
comments
about
looking
for
a
solution
for
the
streetcar.
P
F
Q
Q
I
just
wanted
to
start
off
with
the
chart
that
you
showed
regarding
the
number
of
bus
trips
that
were
taken,
and
you
highlighted
three
bus
routes.
In
particular
the
1175
and
85
I
appreciate
that
I
know
the
85.
Well,
that's
that's
a
route
that
serves
the
northern
part
of
river
Ward,
a
number
of
of
wards
that
it
connects
through
and
it's
chronically
struggling
to
offer
reliable
Service.
Q
It's
probably
the
number
one
route
I
hear
about
in
my
ward,
and
here
it
is
on
your
top
three
list
and
I
appreciate.
There
was
a
chart
that
gives
some
of
the
reasons
that
contribute
to
some
of
the
challenges
for
bus
routes,
but
this
route
is
consistently
struggling
to
provide
reliable
service,
impacting
the
same
customers
over
and
over
again.
So
what
is
your
plan
to
address
these
chronic
bus
routes?
I,
don't
know
the
roots
as
well.
Q
In
other
words,
I
want
other
counselors
to
Champion
those
roots,
but
part
of
what
I've
been
asking
for
as
a
commissioner.
Here
is
when
you,
when
you
present
statistics
that
show
98.5
percent
reliability,
we
have
no
idea
the
roots
that
are
struggling
because
that
data
gets
buried.
So
this
month,
you've
provided
and
you've
highlighted
three
routes
in
particular,
but
I'd
like
to
know
what
the
plan
is
to
provide
reliable
service
on
these
routes.
Thank
you.
J
Mr
chair
for
every
route
in
the
city,
our
our
team
reviews-
you
know
these
kind
of
Statistics
in
much
more
detail
regularly
every
day
and
every
week,
so
on
the
on
a
daily
basis.
The
controllers
who
work
in
the
transit
operations
control
center
are
watching
any
issues
as
they
arise.
Making
adjustments
to
the
service
bringing
in
additional
buses,
where
required,
to
put
a
bus
back
back
on
schedule,
reporting
up
any
chronic
problems
either
that
the
operators
are
observing
or
is
there
that
controllers
are
observing
over
the
longer
term?
J
We
look
at
the
statistics
every
week
to
see
whether
there
are
changes
we
should
be
making
such
as
advancing
Transit
priority
measures
changing
the
way
parking
regulations
are
established,
changing
the
way
traffic
is
Flowing.
Changing
the
timing
of
traffic
signals
whether
we
should
be
bringing
any
capital
projects
to
commissioner
Council
for
approval
in
the
following
year.
F
L
So
when
we
know
we
have
recurring
problems
with
a
certain
number,
we
will
put
additional
service
to
fill
the
the
gap
or
we
have
to
accept
to
to
to
change
the
trip,
because
we
know
that
there's
traffic
problems
or
whatever
so
we
may
have
to
review
the
level
of
service
provided,
so
we
can
provide
the
same
service
we'll
have
to
add
buses
and
operators.
As
you
know,
since
we
work
together,
we've
been
always
very
transparent
with
you,
and
you
know
that
the
biggest
challenge
that
we
had
was
the
lack
of
operators.
L
L
Q
There
are
obviously
three
routes
that
are
in
the
top
three
best
reliability
and
the
people
who
ride
on
routes,
11,
75
and
85
deserve
to
be
provided
the
same
type
of
service.
So
I
appreciate
you
acknowledging
this
and
certainly
work
with
you
on
on
providing
better
service,
more
reliable
service
on
this
matter.
Q
Today,
you
re-referenced
absenteeism
as
as
an
issue
as
well
that
impacts,
reliability
and
I'm
wondering
if
we
could
get
a
report
at
our
next
meeting
that
talks
about
absenteeism
in
particular,
and
some
of
the
challenges
that
you're
facing
running
the
organization
I'll
just
park
that
with
you
but
we've.
This
has
been
referenced
by
you
on
a
number
of
occasions
and
I
think
we
need
to
fully
understand
how
this
is
impacting
operations.
So
I
appreciate
that
I
know.
There's
a
lot
of
hands
up.
I
just
wanted
to
talk
again
about
the
on-demand
service.
Q
Q
Q
R
R
I.
Think
it's
safe.
You
can
say
that
the
Tulip
Festival
probably
also
skewed
the
cancellation
data
a
little
bit
month
of
May,
so
I
was
wondering.
Has
there
has
there
any
ever
been
discussions
of
maybe
severing
the
Gatineau
section
of
the
85
and
perhaps
separating
that
little
bit
to
to
increase
overall
reliability,
not
just
85,
but
probably
with
other
routes
that
do
service
Gatineau.
J
Mr
chair
the
current
root
Network
in
that
area
is
as
decided
by
City
Council
in
2009
and
2011.,
and
we
are
reviewing
all
parts
of
the
root
Network
in
the
current
root
review,
which
is
part
of
the
The
Five-Year
roadmap
that
you'll
hear
about
later.
So,
suggestions
like
that
which
come
from
counselors
or
customers
or
which
arise
over
the
the
the
data
on
where
customers
are
traveling
to
and
from
will
all
be
part,
are
all
part
of
that
root.
Review
work.
That's
going
on
already.
R
G
So,
yes,
we've
noticed
the
same
thing,
we're
learning
as
we
go.
Of
course,
these
are
unprecedented
numbers
of
recruitment
for
us.
So,
as
time
goes
on,
we
are
refining
the
training
team
who
the
recruitment,
team
and
I
work
with
almost
daily
we've
been
in
contact
about
this
and
their
plan
for
the
bigger
classes.
Later
this
fall
is
to
break
them
up
into
three
separate
groups,
so
training
literally
is
around
the
clock
and
so
having
groups.
R
R
A
second
question
about
the
maintenance
that
was
done
at
on
line
one
over
the
last
little
while
does
that
is
that
going
to
preclude?
Is
that
going
to
take
away
the
need
for
that
that
summer
maintenance
that
we
normally
do
the
you
know
the
two
weeks
of
early
closures
in
August?
Assuming
the
report
says:
everything's
fine,
we've
done
everything
correct!
R
R
So
for
our
in
our
case,
the
line
one
has
is
likely
lagging
behind
buses.
I,
don't
know
if
that's
true,
but
in
Toronto
for
sure
you
know:
Subway's
lagging
buses,
Edmonton's
light
rails,
lagging
buses.
So
I
was
wondering
if
maybe
we
can
separate
that
ridership
data
at
all
between
line
one
and
buses
I
know
there's
a
lot
of
integrated
transferring
now.
There's
you
know
the
fair
paid
zones
it's
hard
to
really
tell,
but
is
that
a
possibility
and
yeah?
Is
that
a
possibility.
F
S
Thank
you
very
much.
Thanks
for
a
great
presentation,
I
have
a
couple
of
comments.
A
couple
questions,
I'll
start
I
think
with
councilor
Brockington
asked
about
absenteeism
and
that's
coming
back
to
us.
I
guess.
My
question
is
what
what
is
coming
back
to
us.
Will
it
be
a
deep
dive
on
specific
reasons
why
people
are
absent,
because
it
tells
a
number
of
stories
when
you
understand
why
people
are
actually
absent,
I
mean
obviously
people
get
sick
right,
but
I'm
wondering
is
there
actual
interviews?
I
know,
there's
only
so
much.
S
F
Transport
we
have
built
are
on
data
because
we
absolutely
needed
something
to
start
and
what
we're
seeing
it's
people
on
wsib
and
LTD.
Those
people
are
very,
very
high,
and
because
of
that,
we
just
hire
someone
with
HR
to
help
us
to
address
those
absent
days.
Long-Term
absences
and
the
other
thing
that
I
need
to
better
understand
before
to
come
here,
but
we'll
be
ready
for
sure
in
September
is
the
short
term
of
studies.
We
know
that
we
are
federal
regulated.
F
Thank
you,
please,
and
so
because
of
that
people
can
take
a
lot
of
up
a
day
off
without
having
any
paper
without
asking
us
permission.
So
I
will
need
to
come
here
to
present
to
you
what
that
means
and
what
I
will
need
to
be
able
to
face
with.
So
if
we
agree
that,
because
we're
federal
regulated,
we
have
to
live
with
that,
so
we
will
need
I
will
need
to
be
able
to
address
that
by
having
more
people
and
to
be
able
to
have
a
sustainable
service.
S
Thank
you
very
much,
I'm
really
looking
forward
to
that
report.
Actually
because
it's
something
that
is
not
just
in
this
area
like
it's,
not
just
the
city,
it's
in
every
part
of
life
people,
the
absenteeism,
the
short-term
absenteeism,
is
the
biggest
problem.
You
know
out
of
nowhere.
Someone
is
sick
and
then
you
have
to
reroute
a
bus
and
then
it's
late
and
then
you
have
the
stats.
S
Okay,
I'll,
look
forward
to
that.
The
other
thing
I
was
going
to
ask,
is
in
your
recruiting,
I
mean
councilor,
leaper
and
I
were
just
talking
about.
You
know
it.
There
are
low
numbers,
given
how
many
you
start
with
you
know,
and
so
I'm
wondering
as
well.
Is
there
a
real
analysis
of
why
people
are
failing,
I
mean
I'm
sure
there
is,
but
I
give
you
the
example
of
I.
Remember:
Vern
white
talking
about
police
officers
in
Northern
Ontario
that
had
a
question
on
a
test.
S
I
know
yours,
isn't
just
a
written
test,
but
that
asks
people
to
figure
out
what
they
were
going
to
do
if
they
got
the
green
light
to
go
ahead
and
do
something
and
everybody
failed
that
question,
because
in
Northern
Ontario
there
are
no
street
lights.
This
is
Northern
Ontario
and
people
didn't
understand
what
the
green
light.
What
does
that
mean?
So
they
failed
that
question
because
they
they
just
had
to
make
up
an
answer.
S
G
G
You
know,
being
a
bus
operator
and,
in
theory,
is
different
than
being
a
bus
operator
in
practice,
and
then
the
training
program
is
very
rigorous,
so
yeah
we've
got
a
mix
of
reasons
why
people
don't
make
it
through
and
then,
of
course,
if
they
don't
pass
certain,
you
know
assessments
along
the
way
throughout
the
training
program
they
they
won't
make
it
through,
but
on
the
recruitment
side.
It
is
very
interesting
to
us
and
for
us,
because
a
lot
of
work
time
energy
goes
into
getting
that
candidate
to
training.
G
G
G
S
I
just
wanted
to
ask
you
to
think
about
that
electricians
are
allowed
to
write
that
test.
That
is
unbelievably
difficult,
like
I
think
somebody
has
written
it
21
times,
so,
not
that
that's
a
good
idea,
but
I'm
just
thinking
if
it's
only
two
I
wonder
if
that
would
make
any
difference.
You
know,
as
a
teacher
people
take
quite
a
long
time
to
learn
and
figure
stuff
out.
However,.
F
I
Thank
you
yes,
counselor.
It's
actually
a
requirement
of
the
Ministry
of
Transportation
of
Ontario
and
and
we
have
a
delegation
Authority
from
them
to
be
able
to
administer
these
tests
for
the
purposes
of
achieving
licensure
under
the
province
of
Ontario,
Highway
Traffic
act
and
we
are
not
permitted
to
to
test
them
more
than
they.
The
twice
that
that's,
but
two
times
has
been
mentioned.
S
Wow.
Okay,
thank
you.
That's
very
helpful.
The
last
thing
I
was
just
going
to
say,
was
really
a
comment
that
I'm
really
looking
forward
to
the
business
plan
on
the
on-demand
busing,
that
that
will
be
the
key
document.
You
know
it
I
saw
in
there
that
it
would
require
new
vehicles
right
and
will
we
para
transport
vehicles,
but
potentially
more
it'll
be
interesting
to
see
the
business
plan,
because
I
think
there
is
an
assumption
that
it
will
reduce
our
costs
and
I.
S
F
O
O
Through
it,
in
in
one
round
here
on
the
on
demand,
service,
I
know
we're
going
to
be
presented
with
a
report
later
on
with
it.
Is
there
any
consideration
right
now
of
of
if
this
is
going
to
be
suggested,
to
be
run
fully
internally
through
OC
Transpo?
Is
it
that
a
private
company
would
come
in
that
would
be
hired?
Is
there
a
model
that
you're
looking
at
right
now
in
terms
of
that
business
plan,.
O
Okay,
yeah
I,
just
I,
want
to
make
sure
like,
if
we're
doing
a
capital
investment
for
new
vehicles.
You
know
how
that
would
work,
obviously
that's
more
than
a
potential
pilot
project
if
we're
for
investing
in
new
vehicles,
and
we
want
to
make
sure
that
this
is
something
that
will
actually
benefit
the
city.
O
And
so
it's
a
big
I
know.
This
is
a
big
shift
for
USA
transfer,
because
I
think
previously
there
was
comments
that
we
wouldn't
want
to
do
this
and
that
from
from
the
from
OC
transport
itself,
just
I
think
two
years
ago,
less
than
two
maybe
two
years
ago,
and
so
it's
something
that
we're
obviously
going
to
want
to
see
the
the
business
case
for
it
and
that
it's
actually
going
to
improve
service.
I,
think
you
know
reliability
and
frequent.
O
Services
is
key
here,
and
we
have
a
big
geographical
area,
of
course,
but
we
wouldn't
want
this
to
be
replacing
other
reliable
service
that
exists
now,
and
so
I'll
I
just
have
a
lot
of
questions
about
how
this
may
or
may
not
work
and
whether
it's
something
we
really
want
to
be
undertaking
as
a
as
a
municipality.
When
did
you
anticipate
that
report
would
would
come
back
for
us
to
to
consider
it
and
and
at
what
date
would
you
sort
of
approximately?
F
Chair
we're
still
working
on
it
and
and
as
councilor
Vice
chair
Curry
just
said,
we
will
come
with
the
business
plan
because
now
we
would
like
to
go
with
the
on
pilot
project
just
to
make
sure
to
complement
the
business
plan,
because
you
know
on
paper.
It's
nice
and
I
have
colleagues
in
other
cities
who
are
very
who
appreciate
very
large
their
their.
F
B
Fall
we'll
get
back
to
you
with
something
before
the
pilot
project.
We
will
get
back
to
you,
the
counselors,
to
present
to
you
what
we
want
to
do
at
the
current
time.
We
want
to
wait
with
the
pilot
project
to
be
zero
cost,
so
we're
going
to
use
the
fleet
that
we
have
the
mini
buses
that
we
have
and
we'll
arrange
things
so
that
the
pilot
project
costs
nothing
and
then
we'll
make
recommendations
to
make
the
pilot
project
larger
and
we'll
get
back
to
the
transport
Transit
Commission.
Okay,.
O
Thank
you
for
that.
That's
that's
helpful.
I
I,
look
forward
to
that
that
discussion
when,
when
it
does
come,
I
wanted
to
speak
about
the
fair
inspectors
and
the
warnings
and
the
tickets,
and
just
from
purely
from
a
financial
perspective.
If
that's,
if
that's
okay,
I'm
just
wondering
the
cost
differential
between
the
tickets
that
are
being
issued
and
the
cost
of
the
actual
Fair
inspectors
themselves.
O
So
if
you're
able
to
send
me
just
how
much
we
spend
on
on
salaries,
employment
costs
for
fair
inspectors,
that
would
be
helpful
and
and
I
think
you
mentioned
that
kind
of
May
and
June
period,
where
we
had
the
the
warnings
and
tickets
issues
and
then
June.
The
warnings
and
33
tickets
issued
I'd
be
interested
to
know
how
much
those
those
tickets
are
and
how
much
we're
spending
on
on
Fair
inspectors.
Do
you
do
you
have
some
of
that
information
now.
I
The
fair
inspectors
that
we've
brought
on
are
new.
They
are,
they
themselves
are
going
through
continued
on
job
training
and
orientation
to
the
role
as
you
can
appreciate,
you
know
there's
a
lot
of
angry
people
in
our
transit
system
using
our
transit
system,
and
we
want
to
be
really
sure
that
these
inspectors
approach
this
in
a
manner
that
assures
their
safety
as
well
as
the
safety
of
the
passengers
that
are
on
the
buses
currently.
I
So
our
approach
to
this
has
been
kind
of
going
at
it
gradually
and
slowly
and
working
up
to
it,
and
so
I
would
perhaps
suggest
if,
if
it's
acceptable,
that
we
give
this
kind
of
a
six
to
eight
month
development
period
before
we
start
to
look
at
how
the
numbers
are
are
playing
out.
I'd
appreciate
that.
O
F
F
Apparently
we
have
seen
a
lot
of
people
who
don't
pay
the
right.
That
doesn't
mean
they
don't
have
a
regular
ticket,
but
they
don't
pass
it.
So
we
want
to
make
sure
that
those
people
will
pay
and
we
will
monitor
the
those
infractions
and
we
will
share
those
info
with
you,
but
it's
a
good
practice
to
have
Fair
inspector
on
transit.
O
Yeah
I'll
I'll
send
those
questions
just
over
email
and
as
I
say,
I'm
approaching
this
from
a
financial
perspective
and
a
human
behavior
perspective,
so
I'll
send
those
to
you
that
way
and
and
great
to
get
that
information
back.
That
would
be
it's
very
appreciated.
I
wanted
to
raise
the
the
transit
for
I,
guess:
school-aged,
kids,
so
18
and
under
19,
and
under
depending
I
I've,
been
hearing
from
some
School
Board
trustees
that
the
province
is
cutting
the
transportation
budget
for
school
boards
and
that
that
is
causing.
O
Obviously,
we've
been
seeing
issues
every
time.
School
starts
up
with
a
bus
service.
That's
through
Austin
the
auto
student
Transportation
Authority
for
the
two
largest
school
boards
in
Ottawa,
and,
of
course
it
it
has
an
effect
with
us
too.
Just
given
that
the
school
boards
pay
us
for
some
Transit
passes
for
their
students.
O
The
school
board
trustees
that
are
talking
me
are
talking
about
the
the
transportation
budget,
cuts
being
phased
in
from
the
Ford
government
to
the
the
school
boards
and
it's
going
to
be
difficult
again
come
this
fall
even
more
difficult
than
it
has
been
in
the
past.
Obviously,
OC
transport
I
think
has
done
a
good
thing
and
Council
brockton's
motion
around
transit
for
12
and
under
is
important
in
in
this
regard.
J
Mr
chair
we're
continuously
in
discussions
with
the
two
Transportation
authorities
and
through
them
with
the
four
school
boards
we
have
some
service
increases
that
will
be
starting.
This
fall
at
the
request
of
the
English
Language
School
boards
through
Asta,
and
that's,
but
that's
mostly
based
on
their
operational
needs
as
their
their
other
contractors
have
been
falling
short
on
Staffing
availability
and
have
been
able
to
hire
enough
people
to
drive
the
yellow
school
buses.
J
J
The
more
people
that
the
school
transportation
authorities
put
onto
OC
Transpo
we,
along
with
our
colleagues
in
finance,
would
be
ready
to
be
part
of
any
discussion
if
the
school
boards
would
like
to
purchase
more
passes
from
us
or
would
like
to
pay
a
higher
share
of
the
total
cost
of
providing
the
service
to
their
their
students,
in
effect,
those
students
who
are
assigned
to
travel
on
OC
Transpo,
have
you
passed
this
already?
They
have
a
monthly
pass
purchased
from
us
by
the
school
board
or
by
the
Transportation
Authority
for
the
students.
J
O
Thank
you
very
much
for
that.
Chair
I.
Do
think,
there's
a
probably
a
unique
timeline
opportunity
here,
given
that
they
already
do
purchase
some
passes
from
us.
There's
a
service
that
we
provide
to
them.
The
changes
that
are
happening
provincially,
as
well
as
the
Under
12,
the
free
transit
for
those
12
and
under
coming
in
as
of
July,
1st
I,
think,
there's
potentially
an
opportunity
to
speak
with
them
about
that
and
I
would
just
encourage
staff
to
do
that
to
to
reach
out
I'll.
O
Also
speak
to
my
Austin
colleagues
that
that
are
on
that
board
and
and
ask
that
they
they
reach
out
to
there.
There
may
be
some
elegant
solution
that
can
help
residents
of
Ottawa
parents
with
their
kids
and
kids
getting
to
school
come
the
fall
which,
which
I
know
will
be
another
challenge,
so
really
appreciate
that
I
did
mention.
I
was
going
to
bring
up
streetcar
696
now
chair.
O
T
Thank
you,
chair,
I.
Don't
have
a
lot
of
questions
from
today's
presentation.
Thank
you.
It
did
strike
me
watching
some
of
the
numbers
with
respect
to
the
call
response
time
for
paratranspo,
which
is
you
know,
it's
it's
within
its
range.
Is
there
a
difference
in
response
time?
There's
some
peak
hours
at
which
that
response
time
is
significantly
different
than
what
we're
being
presented
here.
J
It
is
longer
earlier
in
the
day
it
is
lower
late
in
the
day,
but
we
also
shift
our
staffing
levels
to
match
that
so
there's
more
people
working
at
the
times
that
there
are
more
calls
coming
in
and
and
that
that
serves
to
to
level
things
out.
We
report
to
you
on
a
you,
know
a
monthly
average,
but
our
management
of
the
of
the
contact
center
is
on
a
daily
and
hourly
basis
as
we
move
people
between
tasks
and
and
try
to
answer
those
calls
as
quickly
as
possible.
T
Okay,
on
a
one-off
basis,
I'm
just
wondering
if
I
could
get
some
insight
into
into
what
those
numbers
look
like
for,
say.
The
whatever
your
peak
hours
are
early
in
the
morning
like
I
guess,
that's
probably
like
a
seven
to
nine
or
something
like
that,
just
on
a
one-off
basis,
so
I
can
get
a
sense
for
for
how
that's
going
I'd
appreciate
it,
so
the
85
obviously
is
in
the
list
as
one
of
the
top
three
routes.
T
T
T
T
What
can
I
tell
this
resident
about
how
we're
going
to
fix
the
85,
particularly
it
is
the
one
route
about
which
I
consistently
and
have
been
consistently
hearing
problems
for
several
years.
I
was
hopeful
that
focusing
the
85
on
pimency
station
would
help
with
the
reliability,
but
it
hasn't.
Why
is
it
so
consistently
unreliable
and
how
are
we
going
to
fix
it.
Q
Thank
you
Jared.
Just
briefly,
counselor
Menard
asked
for
financial
information
with
respect
to
the
fair
inspectors,
cost
and
revenues
they
bring
in,
but
we
need.
We
need
the
bigger
picture
here.
We
need
to
be
reminded
the
role
and
the
Mandate
of
fair
inspectors.
They
do
more
than
just
Fair
inspecting
inspecting
Affairs,
but
also
I.
Think
you
need
to
comment
on
your
estimates
for
the
Lost
revenues
due
to
Fair
evasion.
I
think
that's
sort
of
part
of
the
global
answer,
so
we
understand
how
big
the
problem
is
and
what
Fair
inspector's
job
is.
Q
My
other
question
is
similar
to
what
I
asked
a
month
ago,
and
that
is,
we
still
haven't,
received
a
final
report
on
the
causes
of
the
ice
storm
that
happened
in
early
April
that
took
our
LRT
out
for
a
number
of
days,
we're
now
almost
three
months
since
that
event
and
still
know
a
sort
of
final
conclusions
on
what
happened
and
how
we're
going
to
mitigate
this
going
forward.
I
know
it's
hard
to
think
about
ice
on
Canada
day
a
week,
but
it's
important
to
get
those
details
before
this
commission.
Q
F
Thank
you
chair
for
the
question.
Yes,
so
in
September
we
will
come
back
with
a
lot
of
new
and
full
lightning
strike
that
we
had
one
year
ago,
I
think
the
two
freezing
rains
and
engine
in
January
and
the
other
one
it
was
in
April
the
root
cause
analysis
for
the
bearing.
So
we
will,
we
will
have
very
good
good
update
for
you
in
September.
R
Hi,
oh
thank
you
chair,
oh
yeah,
my
questions
about
the
the
future.
One
of
the
plans
that
for
the
paratransville
fleet
I,
know
we're
we're
slowly
going
to
renew
that
Fleet
is
there?
Is
there
an
approximate
timeline
right
now,
or
is
that
kind
of,
maybe
maybe
later
on
information
that
we'll
get
later
on.
F
P
Yeah,
thank
you.
Thank
you,
chair
for
the
question.
As
Madam
amoka
just
indicated,
we're
looking
at
proceeding
with
procurement
of
the
first
batch
of
paratransport
buses
and
that's
expected
to
take
place
in
the
next
few
weeks.
The
the
first
order,
we're
not
exactly
sure
what
the
time
frame
is
for
delivery,
but
it
could
be
up
to
12
months
before
we
get
the
first
batch
of
paratransport
buses.
R
R
R
F
Chair
actually,
because
we
didn't
finish
the
business
plan,
we
we
are
exploring
all
ideas.
One
of
the
ideas
is,
maybe
we
will
purchase
similar
as
power
buses,
but
for
the
Underman
service
or
during
the
weekend.
We
know
that
we
don't
need
a
lot
of
para
buses,
so
one
of
the
things
that
we
have
put
on
the
table
is
maybe
we
can
start
the
pilot
during
the
weekend
where
we
have
those
bus
available.
So
we
are
continuing
to
to
try
to
find
the
best
solution
and
definitively
we'll
keep
you
posted.
A
T
I
do
thank
you
so
I'm
going
to
turn
our
attention
if
I
made
to
document
two
I
believe.
Yes,
the
budget
adjustments
requiring
Council
approval,
it
looks
like
some
fairly
significant
changes
in
spending
that
I
just
wanted
to
run
through
to
make
sure
I
understand
those.
Before
we
vote
to
approve
those.
There
are
line
items
one
three,
six
and
seven
that
I'm
hoping
we
can
run
through
for
each
one
of
the
changes
in
the
the
reserves
to
return
money
into
the
the
reserves
on
line.
T
J
Mr
chair
this
is
this
is
funding
that
was
budgeted
to
be
spent
in
2023,
but
is
not
going
to
be
required
in
2023
because
of
cash
flow
and
has
the
ability
we
have
the
ability
to
return
that
to
the
to
the
transit
Reserve,
which
Cyril
will
explain,
needs
every
dollar.
It
can
get
of
course,
and
so
because
the
cash
flow
on
these
projects
was
not
expected.
Once
we
got
to
this
point,
wasn't
we're
not
expected
to
need
to
spend
the
money
in
this
calendar
year?
T
J
That
what
you
know
that
spending
have
been
related
to
all
of
the
things
in
that
category
it
could
have
been
spent
on
this
excuse
me
could
have
been
spent
on
those
things
and
would
have
had
it
been
required
this
calendar
year
so
train
and
write
the
life
cycle.
Would
you
know
the
upkeep
of
of
anything
on
the
trains
anything
on
the
infrastructure,
all
of
which,
of
course,
on
on
line
two
is
being
renovated
totally
with
the
current
project.
T
So
life
cycle
to
me
normally
implies
that
something
has
been
in
use
for
some
significant
time
and
in
order
to
continue
it
in
use.
There
are
investments
that
we
need
to
make
in
terms
of
upgrades
repair
refurbishment
there's,
2.8
million
dollars
worth
of
life
cycle
in
this
category
and
I'm
still
trying
to
understand
what
would
that
have
been
spent
on.
K
T
K
T
Thank
you
and
that's
that's
exactly
the
answer.
I
was
looking
for
I
appreciate
that
can
I
move
to
line
three
for
a
moment,
transferring
there's
some
big
categories:
I'm.
Sorry
I'm
not
going
to
do
the
math
as
quickly
as
I'd
like,
but
you
know,
roughly
five
million
dollars
renewal
of
operational
assets
where
approximately
five
million
dollars
will
be
returned
into
the
transit
return
renewal
of
operational
assets,
oh
train,
telecommunications,
improvements
and
communication
and
control
systems,
onboard
Vehicles.
J
Two
different
two
different
things:
they're
all
in
one
bundle.
The
renewal
of
operational
assets
is
an
ongoing
program
where
we
request
and-
and
you
give
us
authority
to
spend
Capital
Money
on
keeping
up
to
current
or
or
making
repairs
to
or
or
life
cycle
replacement
of
all
the
things
that
are
behind
operating
transit
system
that
could
be
doors
at
a
bus
garage.
J
It
could
be
the
hoists
that
lift
the
buses,
it
could
be
tools,
and
this
year
we
have
a
2.3
million,
which
is
in
the
existing
Authority,
which
our
projections
are
we're
not
going
to
need
to
spend
this
year.
The
second
part
where
it
talks
about
telecommunications
improvements
and
Communications
and
control
systems
on
board
buses
is
largely
primarily
about
money
that
we
had
from
previous
years.
In
order
to
start
to
replace
the
radios
on
our
system,
the
radios
aren't
going
to
need
replacement
this
calendar
year.
J
Replacing
radios
is
a
big
project
when
we
get
to
it,
especially
if
there's
a
any
technology
change
right,
the
radios.
You
know,
as
we
look
back
to
the
years
where
we
requested
this
Authority,
we
thought
2023
might
be
the
year
we
needed
to
start
spending
money
on
replacing
radios
it
isn't
we
can
go
till
24
or
25
before
we
have
to
come
back
to
you
and
ask
for
that.
The
third
so.
T
J
T
J
D
So
so
Mr
chair,
so
a
couple
of
things
in
Pat
Troy.
You
can
correct
me
if
I
do
say
something
wrong
from
the
operational
side.
So,
even
though
we're
reducing
some
of
these
projects,
there's
still
lots
of
funding
there
for
life
cycle,
so
really
part
of
this
process.
Here
is,
if
you
recall,
in
q1,
and
in
a
budget
there
was
a
39
million
dollar
Gap
in
our
budget
from
upper
tier
Prudential
funding.
D
We
haven't
got
that
confirmation,
yet
so
part
of
our
mitigation
strategy
is
to
do
whatever
we
can
to
make
sure
we
can
kind
of
fill
that
Gap.
If
you
will
so
part
of
this
closure
now
brings
it'll
bring
our
reserves
to
32
million.
So
at
least
we
have
a
strategy
in
place
as
a
backstop
towards
that
39..
So
through
the
closure
process,
Pat
and
Renee,
and
team
they're
going
through
okay.
D
When
exactly
do
we
need
to
spend
this
cash
flow
in
terms
of
the
the
budget
we
have,
so
some
things
are
able
to
be
delayed
and
that
will
be
Revisited
in
in
the
2024
budget.
So
we'll
do
a
reprofile
of
our
needs,
as
we
do
every
year
and
based
on
these
needs
to
today,
there's
no
risk
to
the
life
cycle
or
maintenance
of
those
components.
That'll
come
back
in
and
then,
as
we
build
the
2024
budget,
we'll
start
reframing.
Okay,
what
is
our
new
Need
for
2024
and
kind
of
reframe?
It.
T
That
way,
thanks
I'm
I'm,
I,
guess
fundamentally,
I'm
concerned
about
deferring
life
cycle
spending
and
offloading
that
requirement
to
Future
budgets,
because
the
money
that
goes
back
into
reserves
is
not
going
to
be
available
for
a
rainy
day
after
this
year.
We're
going
to
spend
that
Reserve
funding
right.
It's
so
then
we're
going
to
go
into
those
life
cycle,
Capital
investments
in
a
subsequent
year
without
the
reserves
to
backstop
that
spending.
So
that's
that's
my
concern.
J
Defers
any
work
that
we
ought
to
do
this
year.
Okay,
if
ever
there
is
a
time
when
we
need
your
authority
to
not
proceed
with
important
work
in
order
to
meet
some
Financial
requirements,
we
will
bring
you
that
recommendation
in
this
case.
These
are
you
know
largely.
This
is
about
tidying
up
accounts,
but
the
the
ones
you're
you're
focusing
on
are
places
where
we
have
the
ability
to
return
that
money
to
reserve,
because,
though
our
projection
is,
we
will
need
to
do
that
work.
Eventually,
we
don't
need
to
do
that.
T
In
line
six
LRT
detour
hours,
funding
for
stage
2
LRT,
we
need
two
and
a
half
million
more
dollars.
Some
was
authorized
to
to
do
that.
I'm
going
to
assume
some
of
that
is
my
fault
around
the
Western,
the
Western
end
of
the
The
Detour,
so
2.5
million
dollars
in
station
customer
improvements
in
2022
won't
be
done.
Can
I
get
a
flavor
for
what
those
customer
station
improvements
would
have
been?
Have
you
spent
that
money
this
year.
J
T
A
A
A
F
F
L
Of
all
I'd
like
to
introduce
Michelle,
Spencer
who's,
our
interim
director
strategic
communication
and
custom
external
relations,
she
will
present
our
customer
Readiness
and
the
marketing
strategy
for
stage
two
extensions.
She
is
with
Amanda
Thompson
that
you
may
not
be
so
familiar
with,
but
she's
working
in
the
background.
She
does
excellent
work
too.
F
F
F
This
look
and
feel
will
gradually
be
incorporated
into
how
we
communicate
overall,
not
just
for
real.
It
will
simplify
our
commitment
to
connecting
our
communities
to
connecting
with
you
and
to
connecting
with
Ottawa
I've,
been
working
to
ensure
that
we
better
measure,
as
we
better
manage
and
at
our
presentation
of
the
Publican
query.
I
indicated
that
I
was
first
and
foremost
committed
to
rebuilding
our
relationships
with
the
roadmap.
You
will
see
after
this
presentation
you
will
see
that
transparency
and
Trust
are
at
the
Forefront
in
our
planning.
F
E
E
V
Thompson
Mercy
projects
that
will
inform
and
prepare
customers
and
residents
to
use
the
system
and
generate
positive
interest
for
the
launch
of
each
of
the
new
extensions.
We
have
one
main
objective
and
two
secondary
ones.
First
and
foremost,
our
job
is
to
ensure
our
audiences
have
the
information
they
need
to
understand
and
to
use
the
new
system.
This
means
that
our
customers
need
to
be
ready
day,
one
to
ride
the
system
as
it
expands.
V
E
This
strategy,
sorry
strategy
for
transparency
and
openness
mirrors.
What
OC
Transpo
is
doing
more
broadly
in
its
Communications,
for
instance,
with
our
new
content
on
OC
transpo.com
are
more
proactive
social
media
content,
our
storytelling
and
our
behind
the
scenes
perspective
on
things
like
the
next.blog
next
slide.
Please.
V
So
we
know
stage
two
is
different
from
stage
one.
So,
while
we're
building
on
our
lessons
learned
from
the
opening
of
line
one,
we
also
recognize
that
stage
two
differs
from
that
original
system
launch.
First
off.
This
is
happening
in
distinct
phases
over
several
years,
and
this
is
also
not
the
dramatic
multimodal
transformation
that
occurred
in
stage
one
with
the
closure
of
the
core
transitway
and
the
conversion
to
rail.
Nor
does
it
mean
a
complete
city-wide
transformation
of
the
bus
Network.
V
The
other
big
difference
is
that
most
of
our
customers
are
now
very
familiar
with
using
the
otrain,
so
they
understand
navigating
the
stations
making,
transfers
between
buses
and
trains
and
they're
generally
aware
of
accessibility
and
safety
features
on
line
one.
There
are
new
things
with
stage
two
with
the
stage
two
expansions
that
customers
will
need
to
be
familiar
with.
Those
include
Vehicles,
multimodal
connections,
train
to
train
transfers
and
system
wavefinding.
V
So
finally,
there
are
two
overarching
factors
in
addition
that
we
are
constantly
using
as
a
check
on
our
campaign
strategy.
The
first
is
the
low
ridership
level
relative
to
pre-pandemic
levels
and
a
decrease.
Excuse
me
a
decreased
level
of
trust
and
brand
perception
of
OC
Transpo
following
several
years
of
service
that
has
not
met
expectations,
so
next
Lisa
will
discuss
our
Target
audiences
in
a
bit
more
detail
next
slide.
Please.
E
Among
some
examples
of
those
Target
groups,
are
the
hybrid
Workforce
Youth
and
students,
persons
with
disabilities,
new
Canadians
and
tourists.
When
preparing
messages,
we
use
each
profile
to
consider
the
unique
customer
journey
and
the
needs
of
each
group
to
prioritize
information
and
to
ensure
that
the
campaign
is
effective.
E
V
V
So
our
theme
is
connections,
move
you-
and
this
is
not
meant
to
be
a
campaign
slogan
that
we
will
put
on
ads
all
over
the
place.
But
it's
an
idea
that
we
hope
that
the
campaign
will
convey
so
the
goals
in
developing
this
creative
and
this
theme
were
to
reflect
Ottawa
and
its
transit
system
maturing
into
a
big
city
to
reflect
new
neighborhood
connections
that
will
be
made
as
part
of
stage
two
to
be
authentic
and
writer-centric
to
represent
ottawa's
diversity.
V
E
L
U
U
E
V
So
our
Campaign
Will
leverage
multiple
channels
to
reach
as
many
people
as
possible.
First,
the
primary
source
of
information
will
be
a
new
website
dedicated
to
the
otrain
extensions.
So
anyone
looking
for
information
about
how
the
future
service
will
work
will
be
directed
to
this
offshoot
of
octranspo.com.
The
website
is
currently
in
final
development
and
is
scheduled
to
launch
this
summer.
E
The
combined
reach
of
all
of
these
paid
channels
is
estimated
to
be
83
percent
of
adults
over
18
in
Ottawa
and
will
deliver
an
estimated
42
million
impressions,
so
just
to
understand
that
that's
42
million
pairs
of
eyeballs
that
will
see
it.
So
you
may
see
it
multiple
times,
which
is
what
we
want
in
order
to
ensure
retention
of
the
messages.
E
We
are
using
a
heavily
data
driven
approach
to
focus
our
paid
media
on
the
best
channels
at
the
right
times
with
the
right
messages.
The
approach
is
based
on
Market
data
and
will
be
adjusted
as
we
go
based
on
the
performance
of
The
Campaign.
So
we
have
the
option
to
be
able
to
tweak
as
the
campaign
moves
along
for
the
launch
of
law
of
lines.
E
V
So
as
part
of
Outreach
activities,
our
events
will
build
excitement
and
familiarity
with
residents
early
by
having
activities
at
local
stations.
So,
for
instance,
we've
already
hosted
a
doors
open
event
on
June
the
3rd,
which
included
the
OC
Transpo
training
simulator,
as
well
as
the
Stadler
flirt
train
showcase
at
Greenboro
station.
So
we
are
hoping
to
do
similar,
open
house
style
events
along
the
line
as
we
approach
each
of
the
openings.
V
Our
goal,
really
here
with
events
and
Outreach
activities,
is
to
create
buzz
in
the
community
increase,
familiarity
with
the
new
stations
and
our
vehicles
and
demonstrate
how
OC
Transpo
is
preparing
to
operate
the
system
in
order
to
build
confidence
and
trust
with
our
customers
and
then
prior
to
opening.
We
will
also
be
holding
a
large
Marquee,
a
launch
event
with
Council
funding,
Partners
special
guests
and
the
media
next
slide.
Please.
E
The
overall
budget
for
the
launch
of
lines,
two
and
four-
is
one
million
dollars.
This
is
an
investment
we
believe
in
planning
and
creative
development
as
well
as
campaign
events,
community
outreach
materials,
videos,
Graphics,
interactive
media,
paid
advertising
and
will
be
continually
measured
to
ensure
that
we're
being
cost
effective
in
reviewing
comparator
Transit
agencies.
This
budget
positions
us
well
within
our
industry
best
practices
and
is
in
line
with
the
scope
of
the
campaign.
E
The
investment
is
a
new
creative
approach
that
is
part
of
a
broader
refresh
for
OC
Transpo,
meaning
that
the
resulting
approach
will
be
used
far
beyond
just
this
otrain
extension
campaign
for
each
subsequent
launch,
we'll
review
the
budget
and
scope
of
what
we
did
before
and
adjust
based
on
what
worked
and
what
didn't
I
will
seek
feedback
from
our
audiences,
we'll
have
feedback
from
the
latest
results
and
Survey
research
and
sorry,
research
and
Survey
results,
and
we
will
have
location,
specific
strategies
to
related
to
the
launch
in
question
next
slide.
Please.
V
So
we
know
from
a
recent
survey
that
there's
already
a
high
General
awareness
in
our
community
about
the
otrain
expansions,
so
we
want
to
build
on
this
and
so
we'll
be
ramping
up
with
the
launch
of
our
website
over
the
summer
and
then,
along
with
that
launch
along
with
that
launch.
Excuse
me,
we
will
also
be
increasing
our
line
two
and
line
four
content
on
OC
transpose
organic
social
media
channels.
V
Our
main
campaign,
including
the
paid
advertising,
is
planned
to
launch
in
the
late
summer
or
early
fall,
depending
on
the
timelines
for
the
opening
of
the
South
Extension,
and
our
overall
campaign
is
designed
to
adapt,
as
we
open
new
extensions
to
be
measured
and
adjusted
our
approach
and
we
will
be
incorporating
Lessons
Learned
along
the
way
next
slide.
Please.
E
A
W
W
First
of
all,
you
mentioned
that
you'd
be
working
with
key
partners
and
stakeholders.
Can
you
give
an
example
of
who
those
would
be
because
my
finding
is
No
One
Ever
Knows?
How
to
take
the
you
know
you
test.
We've
got
lots
of
destinations
in
this
city
and
often
when
you
ask
them,
how
do
you
get
here?
They
don't
have
the
information
like.
W
V
Thank
you
for
the
question
chair.
So,
as
you
said,
there
are
a
number
of
destinations
along
a
line
two
and
four
so
in
the
South,
particularly
for
the
opening
later
this
year,
and
so
we
would
be
looking
at
exploring
Partnerships
with,
for
instance,
Carlton
University,
the
airport,
the
ey
Center.
So
these
are
places
that
OC
transport
already
has
a
relationship
with,
and
we
would
certainly
want
to
build
on
it
to
help
them
promote
to
their
their
customers.
Our
student
bodies,
what
have
you
that?
W
Okay,
thank
you.
I
noticed
the
budget,
the
initial
budget's
a
million
dollars
I
know
previously
at
budget
we'd
approved
six
hundred
thousand
dollars
for
a
campaign
targeting
the
federal
Public
Service
workers
to
get
back
to
work.
I
don't
know
that.
Are
we
seeing
that
campaign
for
the
federal
Public
Service
workers-
that's
already
out
there?
Okay,
so
there's
no
way
to
merge
is.
Is
there
a
way
to
merge
any
of
that
the
messaging
there
at
all,
or
is
that
completely
separate?
E
It's
a
separate
message
right.
The
first
message
is
really:
you
know
now
that
you're
back
at
work,
here's
here's
the
system,
that's
available
to
you.
This
is
more
of
a
line
to
line
four
specific
message,
so
you
know,
while
we
will
be
targeting
hybrid
workers,
it's
it's
a
different
kind
of
thread
of
messaging,
so
we'd
have
to
be
very
careful
to
you
know
to
to
make
sure
that
we're
addressing
the
right
thing
at
the
right
time.
W
E
You
chair
for
the
question
in
preliminary
reviews
and
discussions
with
the
company
that
Acker
Communications
that's
working
with
us.
There
has
been
some
some
subtle
nods
in
the
campaign
with
respect
to
construction.
Happens,
things
happen,
so
this
is
the
the
kind
of
approach
we're
going
to
be
looking
at
to
ensure
that
you
know,
we
absolutely
do
nod
to
the
fact
that
this
is
different
and
this
is
new,
and
this
is
exciting.
V
E
Oh
I
was
I
was
just
going
to
add
on
if
I
might
Mr
chair
to
Amanda's
response
and
I
think
that
it's
important
to
understand
that
the
ability
availability
of
metrics
of
metric
availability
is
so
much
faster
even
now
than
it
was
in
in
2018-2019,
so
the
ability
that
we
have
and
the
flexibility
that
we
have
to
tweak
the
campaigns
to
ensure
that
we're
hitting
the
Right
audience
at
the
right
time
is
so
much
more
Amplified
than
it
ever
was.
So
we're
going
to
be
able
to
do
that
and
respond.
E
W
V
Through
you,
during
covid,
they
they
used
to
pre-covet.
They
used
to
print
the
sort
of
like
slips
of
root
information,
individual
route,
information
that
was
discontinued
prior
to
covid
and
I.
Believe
during
the
pandemic
we
weren't
printing
them
I,
don't
believe
we
have
returned
to
printing
those
as
part,
though
I
can
say
as
part
of
the
stage
two
launches.
V
While
we
may
not
print
individual
bus
route
Maps,
there
would
be
certainly
hard
copy
materials
prepared.
That
would
be
provided
and
one
of
the
things
that
we
did
in
stage,
one
that
was
quite
successful,
that
we
intend
to
do
around
each
of
the
launches
is
to
actually
provide
a
mail
out
hard
copy
information
about
both
the
train
service,
as
well
as
how
bus
routes
are
changing
prior
to
the
launch
in
the
geographical
areas
as
they're
affected.
W
R
R
E
E
We
do
so
you're
going
to
see
elements
of
that
in
our
social
media
posts
on
our
website
and
it'll
it'll
be
a
gradual
transition,
because
we
don't
necessarily
want
to
confuse
the
message
that
we're
trying
to
deliver
on
lines
two
and
four
but
you're
going
to
see
those
elements
start
to
be
incorporated.
We've
done
it
a
few
times.
We've
did
it
with
our
at
our
open
house.
We
had
some.
E
R
R
E
Those
are
Mr
chair.
Thank
you
for
the
question.
Those
are
all
within
the
realm
of
possibility
to
some
extent
I.
We
we
we're
looking
at
all
kinds
of
different
options.
Right
now,
the
team
is
is
diligently
looking
at
at
options
for
what
we
call
station
takeovers
very
similar
to
what
you
see
on
a
website
takeover
where
a
brand
takes
over
a
station
for
a
period
of
time.
Overpasses.
You
know
advertising
on
those
overpasses
other
opportunities
throughout.
You
know
throughout
the
the
lines.
R
Yeah
and
probably
accept
the
Bose
thing:
there
are
some
stations
right
now
that
kind
of
already
bear
the
names
of
some
companies
right
like
well.
Sorry,
companies
entities
institutions.
What
yeah?
What
have
you
they're
like
Carlton
station,
you
Ottawa
station?
What's
the
other
one,
the
Third
Place
Algonquin
station
is
the
other
one
I'm
thinking
of
like.
Are
there
existing
Partnerships
there
or
were
they
just
named
because
of
the
geographic
location
that
people
will
be
familiar
with.
E
R
Last
question:
have
you
reached
out
to,
or
will
you
reach
out
to
home
builders
who
are
building
around
line
bank
and
billsville
stations,
because
that
that's
kind
of
the
only
area
of
the
city,
where
we're
actually
introducing
brand
new
service,
with
with
line
two
being
launched
so
have
are
those
opportunities
there
in
terms
of
the
marketing?
Have
you
exploited
them
yet?
Will
you.
H
Q
Thank
you,
chair
I'm,
having
a
Deja
Vu
moment,
because
I
remember
sitting
on
that
seat
and
talking
about
the
public
campaign
for
the
rollout
of
of
line
one.
Then
there
was
actually
some
opposition
from
management
at
that
time
to
engage
in
a
Folsom
plan
and
I'm
very
happy
to
see
what
we
have
before
us
today.
Q
Q
Now
it's
much
longer,
we've
expanded
it
we've
added
stations,
but
also
you
want
to
attract
an
appeal
to
the
people
who
don't
normally
take
that
that
route,
and
so
one
great
way
would
be
I
know
when
we
open
line
one
that
morning
it
was
free
for
a
period
of
time,
but
we
really
need
to
get
people
exposed
to
these
roots.
So
I'll
park
that
with
you,
your
Marketing
in
particular,
what
we
did
at
the
eventually
staff
warmed
up
to
a
printed
flyer
or
bulletin.
That
was
mailed
to
people
in
Ottawa.
Q
E
Q
I,
don't
expect
people
in
Orleans
to
get
a
flyer
about
what's
happening
near
the
airport,
but
obviously
that's
important.
A
signage
in
the
airport.
I
was
just
in
Pearson
last
week,
There's
signage
that
directs
you
to
not
just
public
transit
but
that
the
private
line
that
runs
to
downtown.
Can
you
just
elaborate
your
discussions
with
the
airport,
because
I
don't
know
I
would
assume
the
airport
is
in
control
of
signage
that
exists
within
the
actual
building,
as
opposed
to
the
station
themselves.
J
Hi
Mr
chair
yeah,
our
team's
working
really
closely
with
the
with
their
colleagues
the
signage
people
at
the
airport,
Authority
and
all
indications
are
that
the
signage
is
is
really
going
to
be
excellent.
If
you
go
and
look
it's
already
starting
to
look
good
now,
the
Big
Red
O
is
already
up
the
ticket
machines.
Are
there
the
signage?
Is
there
and
it's
it's
all
going
to
be
very
easy
and
we're
talking
to
them
about
all
kinds
of
things
about
how
we
can
integrated
into
all
the
information
they
provide.
Travelers.
Q
Okay,
that's
good,
just
the
the
level
where
one
takes.
The
train
is
obviously
different.
That's
level
three
than
level
one
where
people
come
out
of
either
the
domestic
or
the
international
baggage
claim
area.
I
want
to
make
sure
that
there's
no
confusion
that
this
is
the
direction
turn
left
go
upstairs
to
get
that
train.
The
last
thing
I
want
to
raise
is
something
that
is
a
predominantly
I
see
in
Europe
and
that's
ticket
bundling,
and
what
I
mean
by
that
is.
Q
When
someone
buys
a
ticket
on
a
train
or
an
airplane,
they
have
the
opportunity
to
pre-purchase
public
transit
tickets
and
I
think
on
some
flights
even
to
Toronto.
Recently,
I
was
given
the
opportunity
to
buy
that
the
train
ticket
that
connects
Pearson
with
Union,
Station
and
I
would
like
staff
to
take
under
consideration.
Q
They
even
have
a
direction
prepared
if
needed,
as
I
would
like
to
see
OC
Transpo
work
with
VIA
Rail
Canada
and
select
Airlines,
who
serve
our
airport
on
the
opportunity
for
them
to
sell
their
customers
public
transit
tickets
so
that
they
can
print
off.
They
prepay
they
land
or
they
arrive
in
Ottawa.
They
hop
on
LRT
they've
already
bought
their
tickets.
They
don't
have
to
queue
up
they're
good
to
go.
Can
you
just
comment
on
this?
Please.
F
Thank
you,
chair,
you'll,
bang,
on
because
I
have
started
a
discussion
with
Via
Real
in
the
past.
Unfortunately,
we
know
that
the
former
CEO
has
left,
but
now
we
have
a
new
one
and
this
week
had
a
DLT
with
my
team
and
one
of
the
things
that
we
talk
about.
It's
exactly
that
and
we'll
we'll
make
it
happen
for
sure
and
we'll
let
you
we'll
let
you
know,
could.
Q
I
just
leave
that
with
you
in
the
chair
that
at
some
point
later
this
Autumn
you
provide
us
an
update
on
where
we
are
with
that
I
think
this
is
a
great
opportunity
for
us
customer
pays.
We
get
the
funds
later,
but
it's
just
to
get
more
people,
particularly
who
are
not
familiar
with
auto
web
using
our
public
transit
service.
So
thank
you.
T
Thanks,
thank
you
for
the
presentation.
I
I,
like
the
use
of
color
besides
red.
The
last
thing
you
want,
obviously,
is
politicians
talking
about
how
to
best
market,
so
I'll
leave
that
one
alone,
but
it's
a
it's
a
it's
a
nice
Direction
is
one
of
the
groups
that
you're
looking
at
I'm
going
to
be
very
on
brand.
For
a
moment,
cyclists.
The
excitement
among
cyclists,
about
how
they're
going
to
be
able
to
move
around
the
city
is
becoming
really
palpable.
V
So
share
through
you,
the
answer
is
yes,
one
of
the
things
that
we
want
to
do
through
this
campaign
encourage
or
build
awareness
of
is
the
number
of
multimodal
connections
and
we're
building
25
kilometers
of
Pathways
we're
building
multiple
pedestrian
Bridges.
There
are
so
many
ways
to
access
these
new
stations
and
the
existing
system
as
a
result
of
the
stage
2
project.
T
With
with
materials
that
show
them,
what
it
will
look
like
I
mean
that
saddler's
got
a
a
function
of
bicycle
space
on
board
right.
The
I
think
we
need
to
show
people
what
that's
going
to
look
like
and
and
they
can
start
to
cover
some
real
miles
across
the
city
if
they
incorporate
LRT
and
multimodal
trips.
So
I'm
glad
to
hear
this
on
your
radar
thanks
chair.
S
Very
good
just
very
quickly
the
bias.
Obviously
yes,
because
Canada
North,
Business
Association,
really
just
a
advertisement
that
would
indicate
people
could
just
get
an
Express
Bus
after
moody
right
to
the
tech.
Park
would
be
wonderful
and
then
then
Marty
we're
ignoring
Marty
and
then
the
other
is
the
Canada
Central
Bia
and
everyone
else's
too,
where
you
want
to
tell
the
students
not
how
to
necessarily
just
get
to
University
but
to
get
to
their
job
quickly
from
University
or
college
or
wherever
they're
coming
from
anyway.
Wonderful
thanks.
A
E
The
personas
were
developed
by
our
own
internal
research
through
Journey
mapping,
as
well
as
by
our
consultant
that
we're
using
they
have
done
market
research
Etc
to
determine
sort
of
who
is
riding
the
bus.
How
are
they
riding,
how
are
they
getting
there
and
who
do
we
need
to
appeal
to
so
that
was
done
through
market
research
and.
E
So
there
were,
there
were
a
lot
to
think
of
I,
remember
seeing
the
campaign
and
seeing
the
diversity
that
that's
being
proposed
within
the
scope
of
the
of
the
advertising
Mr
chair,
but
Amanda
helps
me
recall
that
you
know
having
our
materials
translated
into
into
many
languages.
For
for
new
Canadians
is
another
way
that
by
which
we
can
achieve
that
and
ensure
that
we're
we're
getting
the
message
across
to
as
many
people
as
possible.
A
A
J
A
A
F
B
F
F
F
F
Once
the
structure
of
the
Woodmark
was
complete,
we
introduced
it
to
our
large
management
team
to
test
our
vision
and
path
forward
in
November
and
December
2022
into
January
this
year.
My
director
is
an
island
information
sessions
with
our
Frontline
staff
to
ensure
this
Vision
was
clear
to
the
people
who
deliver
Services
directly
to
our
customers.
F
F
F
F
F
F
F
F
F
We
have
arranged
these
five
foundations
in
a
circle
to
make
it
clear
that
they
are
all
equally
important
and
dependent
upon
each
order
without
all
five
we
cannot
achieve
anything
and
each
one
needs
to
be
prioritized,
invested
and
unsupported
next
slide.
Please,
within
its
pillar,
we
have
defined
strategic
initiatives
22
in
total,
the
Strategic
initiatives
are
significant
projects
that
are
each
led
by
one
of
our
directors.
F
F
F
F
We
will
track
a
success
in
adapting
this
new
philosophy.
True,
the
number
of
tracking
and
Reporting
mechanism
implemented
the
percentage
of
kpis
within
our
roadmap
that
we
update
and
report
to
the
trans
commission
and
the
percentage
of
kpi's
targets
that
we
reach
next
slide.
Please,
the
next
phase
of
the
development
of
our
roadmap
will
involve
finalizing
and
setting
goals
for
each
of
the
kpis
identified
on
our
scorecard.
F
We
will
continue
to
bring
regular
reports
to
Council
on
our
progress
through
updates
to
the
Transit
Commission
selected
selected.
Matrix
will
continue
to
be
updated
on
UC
transfer.com
to
keep
our
customers
informed
internally.
Our
staff
will
be
providing
updates
on
our
kpis
to
management,
and
our
directors
will
be
accountable
for
meeting
the
target
set
to
The
Five-Year
roadmap.
F
F
F
F
My
colleagues
and
I
are
looking
forward
to
coming
back
to
the
trans
Commission
in
September
after
the
break,
as
you
know,
and
we'll
have
a
full
agenda
to
updates
to
bring
before
you
in
the
fall,
including
even
if
I
have
said
it
before.
An
update
on
our
root
cause
analysis,
freezing
rain,
lightning
strikes,
Etc
an
update
on
the
axle
bearing
and
investigation
an
update
on
our
action
plan
to
respond
to
the
public
inquiry
and
more
and
more
merci
beaucoupe.
A
X
Okay,
great
I'll,
begin
and
hello
I'm
here
today
to
speak
to
The,
Five-Year,
Plan
and
specifically
on
the
on-demand
Transit
pilot
project
that
has
given
you
know
very
little
detail
in
in
this
particular
report,
though
I
know
it
was
spoken
in
a
bit
more
greater
detail
at
the
beginning
this
after
the
sap
presentation,
but
you
know
I
I.
First.
X
L
X
Areas
where
no
Transit
exists,
as
this
could
potentially
work
as
we've
seen
elsewhere.
But
but
where
replaces
existing
Roots
is
in
essence.
A
cut
to
service,
on-demand,
transit
or
microtransit
has
has
often
been
dubbed,
is
usually
passed
as
some
miracle
Silver
Bullet
to
solving
a
city's
Transit
woes.
X
It
is
isn't
in
competition
with
Transit
that
runs
on
fixed
routes,
and
that
may
be
true
when
you're
talking
about
coverage,
but
they
may
not
be
competing
for
customers
but
they're
competing
for
funds
and
when
a
Transit
Agency
invests
in
in
micro,
Transit
subsidies.
It's
doing
this
instead
of
running
more
fixed
root
service
and
that's
the
frame
in
which
we
need
to
understand
this
proposal-
and
you
know
we're
talking
about
in
this
case
low
density,
unwalkable
areas
where
ridership
expectations
are
low,
for
whatever
service
might
be
offered
and
in
most
agencies.
X
You
know
the
worst
performing
Suburban
fixed
routes,
typically
pick
up.
As
we
I've
seen
a
study
about
10
people
for
every
hour,
a
bus
operates
and
I'm,
not
sure
that
you
know,
as
Studies
have
shown,
that
micro,
transit
or
on-demand
Transit
actually
is
a
better
alternative.
A
recent
or
a
study
from
2019
from
the
Eno
Foundation,
found
that
you
know
a
pilot.
Two
pilot
programs
achieved
less
than
one
passenger
trip
per
vehicle
service
per
hour.
X
A
decent
fixed
route
bus
has
20
to
100
passengers
and
most
bad
fixed
routes
have
at
least
10
passengers
per
hour,
and
the
the
best
data
that
this
Foundation
could
find
was
a
micro
Transit
project
in
Newark
California
that
achieves
three
passengers
per
hour,
but
that's
down
from
the
average
of
10
passengers
per
hour
with
a
fixed
route.
You
know
so
the
Transit
Agency
lost
20
of
the
old
roots
ridership
when
it
made
this
change,
and
that
was
the
most
helpful
data
point
that
can
be
cited.
X
X
So
you
know
on
the
on-demand
Transit
is
a
Band-Aid
idea
for
a
transit
system
that
needs
broad
reform.
We
should
be
talking
about
expanding
dedicated
bus
lanes,
Community
routes
and
other
services,
and
taking
what
works
about
this
and
incorporating
into
a
system
is
worthy
discussion,
but
we
can't
sacrifice
service,
quality,
affordability
or
public
oversight
through
you
know
things
that
might
be
private,
Partnerships
or
substitutes
for
poor
Transit
planning.
X
You
know,
in
a
time
when
our
trans
system
has
faced
significant
enough
people
up
to
covet
and
now,
including
a
significant
pressure
as
a
result
of
the
capital
budget,
cuts
and
lack
of
operational
funding
from
other
levels
of
government.
The
last
thing
we
need
is
what
will
essentially
be
a
service
cut
if
we're
talking
about
it
in
the
context
of
lowering
cost
and
replacing
existing
routes.
Thank
you.
W
Hi
Sam
thanks
a
lot
for
your
presentation.
I'm
I'm
curious
when
you
talked
about
on-demand
Transit,
not
being
successful
in
Edmonton
I'm
from
Edmonton
spend
a
lot
of
time
there
and
it
there
where
they've
Incorporated
it
and
they've
used
it
specifically
for
in
in
cases
where
there's
seniors
residents
seniors
actually
have
felt
safer
using
it.
W
In
these
cases
they
also
use
it
for
attractions
and
in
places
where
the
demand
wasn't
high,
and
you
know
oftentimes,
they
found
it
more
convenient,
more
accessible
in
terms
of
not
waiting
at
a
bus,
stop
for
a
long
time
being
able
to
call
the
system
right
away
and
I.
I
just
was
curious
about
your
experience
with
the
Edmonton
system,
based
on
your
comment
that
it
wasn't
successful
there,
because
it's
quite
contrary
to
what
my
experience
has
been
and
what
I've
heard.
X
Well,
I
haven't
used
it
specifically
myself,
but
you
know:
I
have
well
one
of
the
issues
with
it.
I
think
is
that
they're
they
partner
with
a
private
system.
Our
private
company,
which
I
think
is,
is
an
issue
and
not
something
that
I
think
we'd
want
to
see
here
in
Ottawa
based
off.
You
know
what
I've
heard
from
some
folks
but
I
think
part
of
it.
X
So
I'm
less
concerned
about
one
of
the
areas
they're
speaking
about,
but
but
but
I'm
concerned
about
they're
speaking
about
areas
where
it's
meant
to
improve
like
lower
ridership,
which
is
not
necessarily
what
on
demand
or
like
microtransit
is
is,
is,
is
intended
for
and
and
I.
Don't
think
that
will
lead
to.
Like
you
know,
a
higher
amount
of
ridership
is
sort
of
what
I
was
more
alluding
to,
if
that
makes
sense,
counselor
Carr.
W
R
R
N
X
X
There
was
a
rollout,
but
I
also
think
that
there
needs
to
be
more
consultation
around
this
and
what
people
think
about
it,
because
I
think
just
implementing
this
without
getting
feedback
from
people
is,
is
a
mistake
and-
and
we
need
to
hear
what
people
think
about
it
and
what
they
want.
I
I
didn't
see
any
plans
around
that
which
I'm
also
kind
of
concerned
about.
R
Y
Thank
you,
Mr
Hirsch,
for
coming
out
today,
I
appreciate
it.
I'm
I
actually
am
listening
to
some
of
your
points
and
I'm
I'm
thinking.
You
know
if
we
were
in
the
electric
bus
era,
absolutely
we're
not
quite
there.
Yet
we're
really
pressing
hard
to
get
to
that
point
and
if,
if
he
does
Pilots
in
the
short
term
till
we
get
fully
electrified
and
I
actually
respect
a
lot
of
the
points
you're
bringing
forward
about
having
constant
bus
routes
on
a
regular
basis.
Y
X
X
There's
not
a
I
I
think
we
don't
often
see
like
a
a
reversal
of
that
cut
to
that
root
and
I.
Think
that,
like
preemptively
doing
that
might
mean
that
you
know
Council
doesn't
come
back
and
say
like.
Oh,
we
need
to
bring
that
back
that
route
and
make
it
a
not
on
the
man
route
and
make
it
a
fixed
route
again.
So
I
I
think
that
is
sort
of
problematic
we're
looking
at
it
at
it.
X
That
way
and
I
think
at
the
end
of
the
day,
I
mean
having
having
more
more
Transit
surface
in
general,
reduces
ghgs
right
as
we've
seen
so,
and
it
takes
more
people
off
the
road,
even
even
in
areas
where
in
like
Suburban
areas
or
or
less
I
mean
I
know.
Your
word
is
sort
of
like
a
interesting
mix
of
a
bit
more
denser
a
bit
more.
X
So
so
I
think
it's
something
that
I
hope.
The
commission
keeps
in
mind
when
we're
seeing
I
mean
I
would
prefer
like
we,
you
know,
cut
back
on
on
this
idea
of
microtransit
and
and
so
what
other
groups
and,
like
the
you
know,
union
local
one
I
was
working
with
in
2021
brought
up
similar
concerns,
and
they
obviously
need
to
be
consulted
on
this
as
well.
But
you
know
so:
I
I
think
there
are
certainly
some
things
that
that
need
to
be
concerned
about
and
think
about
before
them.
A
S
Really
this
is
my
main
comment
and
that
is
Madame.
Amalcar
I
see
that
you're
proud
of
this
document,
and
you
should
be
very
proud
of
it.
I've
been
on
many
boards
where
we've
created
vision,
statements
and
mission
statements,
and
it's
not
an
easy
feat
to
come
up
with
a
mission
statement.
That's
not
10
sentences
long
when
everybody
tries
to
put
everything
in
there
and
the
vision
that
you've
come
up
with
as
a
group,
I
guess
every
really
everybody
in
OC
transport
contributed
to.
S
It
says
everything
it
needs
to
say
for
this
moment
in
time
about
the
pride
and
this
choice
that
we
want
people
to
be
making.
So
when
you
have
such
a
clear
vision
statement
like
that,
it
makes
it
very
easy
for
Governors
I
mean
obviously
there's
22
measurable
priorities,
there's
five
pillars.
It
makes
it
very
easy
as
Governors
to
then
look
at
those
kpis
and
ask
the
questions.
Does
this
actually
achieve
what
we
wanted
to
achieve?
S
Is
this
actually
meeting
the
objectives
of
our
five
pillars,
so
I
I'm,
saying
to
Rob
snow
on
the
radio
this
morning
like
as
a
governor?
This
is
exactly
what
I
I
I
want
to
see
and
I
think.
We
should
be
very
happy
that
we
have
this
now,
because
it
gives
you
really
something
to
work
from
for
the
next
five
years
and,
as
you
said,
it's
a
living
document
but
excellent
work
very
helpful.
S
It's
very
clearly
laid
out
as
to
what
will
be
measured
and
what
we
can
ask
about,
and
I
just
feel
too
for
our
meetings
going
forward.
It's
going
to
allow
us
to
have
very
clear
conversations
about
what
we're
talking
about,
what
what
pillar
are
we
talking
about
and
the
transparency
component
of
it
where
you
say
and
I've
seen
on
other
boards,
this
pillar
we're
not
doing
very
well
in
this
pillar,
and
that's
that's
a
good
conversation
to
have
you
know.
The
purpose
of
governing
is
not
to
say.
S
Is
everything
lovely,
oh
wonderful
well
now
in
the
meeting,
but
what
is
actually
going
on,
but
not
just
in
any
category
that
seems
to
come
up
so
I
really
appreciated
this
document
and
I
was
reading
it
through
last
night
and
I
was
thinking
it.
You
know
it's
a
document
as
many
pages,
but
it
was
no
small
feat
and
it's
really
really
important
work
for
all
of
us.
So
one
other
point
is
just
that.
You're
comment
about
how
the
Five
Pillars
are
interrelated
is
one
is
another
one.
S
You
know,
as
we
are
looking
at
one
pillar
compared
to
another
and
we
start
to
blend
into
topics
we'll
we'll
have
to
check
ourselves
because
they
everything
is
interrelated,
as
it
should
be
so
I
I
really
just
wanted
to
make
that
comment,
that
I
think
it
is
readable
and
it
is
understandable
and
it's
something
that
we
need
to
all
really
work
from
for
the
next
many
years.
So,
thank
you
very
much
and
congratulations
to
everybody
on
this.
R
Thank
you,
chair
yeah,
that's
a
similar
sentiment
as
a
counselor.
Curry
like
this
is
a
this
is
an
excellent
document
coming
out
of
a
major
societal
change
like
we
have
over
the
last
three
years.
You
kind
of
need
something
written
down
like
this
to
help
guide
the
entity
to
to
word
success
and
I.
You
know
this.
This
is
a.
This
is
a
great
way
to
ensure
that
we
know
what
we're
looking
at.
R
It
translates
to
lower
sick
leave,
it
becomes
more,
you
know,
they're,
more
willing
to
bring
forward
suggestions
and
ideas
to
help
further,
improve
the
service
and
and
and
I
really
hope
that
you
know.
I
really
hope.
This
leads
to
an
increase
in
engagement
from
staff
to
continue
to
say,
hey
this
bus.
Stop
can
be
located
there
or
I'm.
R
You
know
always
late
on
this
route
and
lastly,
just
want
to
recognize
that
the
fact
that
you're
recognizing
and
acknowledging
the
decreased
trust
in
our
reputation-
that's
that's
kind
of
taken
a
little
bit
of
a
hit.
I
think
that's
an
excellent,
excellent
step
in
just
just
acknowledging
like
and
just
embracing
the
fact
that
you
know
this
has
happened.
This
is
where
we
are,
and
this
is
where
we're
going
to
work
towards.
So
thank
you
and
don't
have
any
questions
really.
W
I
am
I'm
a
big
fan
of
strategic
planning
and
in
this
this
Five-Year
Plan
that
you've
laid
out
you've
covered
everything
from
your
Workforce
to
how
you're
dealing
with
clients
to
how
you're
transforming
the
business
and
looking
at
it
from
an
angle
of
of
service,
but
also
efficiency
and
I.
Think
it's
absolutely
amazing.
W
Everything
that
I
wanted
to
see
was
in
there
with
respect
to
improvements
to
pair
of
transpo
and
increasing
our
accessibility,
adapting
our
service
and
I
think
also
for
your
the
employees
of
OC
Transpo
to
have
a
document
that
they
can
look
at
that.
They
understand
that
the
direction
that
OC
transport
is
going
in
is
really
really
important
for
employee
morale
and
I
just
want
to
say,
congratulations,
I
think
it's
an
excellent
document
and
I'm
so
glad
that
we
have
you.
Q
One
thing
that
will
come
up
when
we
talk
about
the
city
council's
work
plan
for
the
next
term
of
office
is
the
lack
of
engagement
that
members
of
council
have
in
providing
comments
on
the
performance
of
our
senior
management
team
here
at
the
city.
It's
funny
how
closely
this
commission
works
with
you,
and
yet
we
are
not
engaged
on
sort
of
a
performance
assessment
and
contributing
to
that
process,
which
is
very
important.
So
this
is
how
we
do
it.
Q
We
have
a
document,
you
have
stated
objectives
and
we
have
that
discussion
throughout
the
term.
So
my
assessment,
when
I
was
on
this
commission
last
term
of
council,
is
that
we
were
an
organization
stuck
in
this
is
how
we've
always
done
this
and
it's
finally
good
to
have
a
professional,
leading
misorganization
with
the
experience
and
skill
set
that
you
have
to
get
us
looking
forward
for
this
organization
and
the
team
that
you've
brought
in
and
filled
out,
I
think
will
help
us
get
us
there.
So
congratulations
to
you.
Q
We've
heard
this
over
and
over
again,
so
it's
hard
to
estimate
the
demand,
but
we
know
that
at
least
some
folks
have
been
asking
for
this.
So
a
pilot
or
something
we'd
like
to
see
and
you've
touched
upon
service
reliability
as
a
main
objective,
which
has
to
be
if,
if
people
can't
get
from
their
local
community
on
their
local
bus
to
the
transit
way
or
LRT
station
they're
not
going
to
use
it,
and
this
has
to
be
a
major
Focus
for
us,
so
I'm
not
going
to
go
through
the
whole
report.
Q
Y
A
great
I,
I,
I'm
nervous
to
say,
but
I
believe
this
is
probably
one
of
the
best
meetings
we've
had
of
this
Commission
in
years.
There's
actually
a
plan
there's
actually
go
forward
movements
and
a
different
model
between
all
presentations.
Today,
I'm
I'm,
really
happy
and
thankful
for
your
team
Renee.
You
do
a
terrific
job.
I
have
many
operators
that
live
in
my
ward.
This
will
to
Echo
many
points.
Y
Y
F
Chair,
thank
you.
Thank
you
for
the
question.
I
will
turn
over
to
to
Pat,
but
I
want
to
take
the
opportunity.
It's
a
huge
thank
you
to
you.
I
was
nervous
because
I
knew
that
it
was
a
good
thing
to
do,
but
I
didn't
know
how
you
will
receive
it
and
and
the
way
that
you
received
that
the
command
is
very,
very
important
for
me,
because
this
is
a
teamwork.
It's
not
just
it's
really.
My
team
and
bus
drivers,
mechanics
program
manager,
manager,
directors.
F
J
J
We
had
four
public
meetings,
we've
had
six
thousand
I
believe
responses
to
the
survey
that
was
available
online
we've
got
analysts
both
tabulating
the
results
of
that
survey
and
providing
what
the
lessons
from
what
the
indications
from
the
survey
and
from
the
consultation
sessions
are
towards
the
route
planning.
How
do
we
value
the
different
things?
How
do
we
value
waiting
time,
travel
time,
reliability
and
where
you
know,
where
do
we
invest?
First,
so
that's
that's.
J
What's
behind
the
root
review
and
the
output
of
the
root
review
is
is
intended
to
address
two
particular
excuse
me:
two
primary
changes
in
the
transit
Network
and
one
is
the
results.
You
know
the
the
continuing
effects,
others
of
my
cough
of
the
covid
pandemic
and
the
forthcoming
opening
of
the
you
know
sort
of
three
but
really
five
extensions
of
the
otrain
network.
J
The
first
of
those
coming
online
is
lines
two
and
four
to
the
South
later
this
year,
and
we
talked
a
little
bit
of
that
two
meetings
ago.
At
the
light
rail
subcommittee
of
how
we'll
do
an
interim
route
change
there,
but
the
the
longer
term
route
change
to
go
into
place
next
spring
is
really
coming
out
of
the
root
review
and
the
consultation,
the
next
phase
of
consultation.
That
will
follow
the
next
task
after
that
will
be
to
talk
to
the
people
in
the
East
about
the
bus
route
change
that
should
be.
J
That
ought
to
be
made
to
to
knit
everyone
well
into
the
into
the
o-train
extension
and
then
the
third
one
after
that
will
be
the
the
two
extensions
to
the
west
to
Moody
and
to
Algonquin,
so
that
that
work
continues
and
all
of
the
council.
All
of
the
consultation
that
Custer
Tierney
mentions
is
all
built
into
that
plan.
It
just
has
to.
We
just
have
to
continue
to
roll.
Y
And
thank
you
for
that.
Pat
and
the
staff
did
a
terrific
job
in
the
East.
As
you
know,
I
was
there
Fielding
questions.
It
was
a
great
conversation.
What
I'm
starting
to
get
from
people
now
is
okay.
What's
this
new
rookin
look
like
like
route
224
doesn't
need
to
go
to
Blair
anymore,
it's
going
to
go
to
Montreal.
So
when
are
we
going
to
actually
see
some
of
those
as
counselors?
Y
J
A
If
anyone
gets
a
chance,
listen
to
counselor
Lowe's
interview
on
CBC
this
morning
about
on-demand
Transit.
It's
very
well
done
very
informative.
Counselor!
That's
you!
Yes,
and
you
know
what
the
delegation
raised.
Some
good
questions
and
there
are
many
different
models
of
on-demand
Transit
and
I.
Think
that
the
the
pilot
will
help
us
identify
where
we
should
be
going,
but
a
lot
of
it
depends
what
we're
trying
to
accomplish.
A
Think,
in
our
case,
we
have
some
concerns
about
financial
viability
of
of
the
traditional
Suburban
routes,
so
we're
going
to
try
something
different
and
see
if
we
can
run
a
more
efficient
system
and
I
agree
with
some
of
my
colleagues
around
this.
It's
great
to
see
a
Forward
Thinking
plan,
I
think
councilor
low
mentioned
embracing
a
new
reality.
I
hope
at
some
point
soon
we
can
get
away
from
looking
at
where
we
compared
to
pre-pandemic
and
just
accept
that
we
are
in
a
new
reality.
A
We
don't
at
some
point
we're
gonna
have
to
stop
comparing
to
where
we
were
in
2019
and
really
focus
on
what
the
ridership
is
now
and
where
that
those
ridership
needs
might
be
going,
and
you
know
perhaps
as
part
of
our
budget
this
year,
we
can
start
to
take
a
different
look.
Now.
I
did
wanted
to
ask
staff
to
comment
on
one
thing
that
was
in
the
staff
report
and
I.
Think
it's
a
perhaps
a
warning
to
us
as
counselors
Commissioners.
L
L
Of
course,
and
propose
a
model
that
will
ensure
that
we
can
go
from
the
current
period
of
uncertainty
toward
a
little
more
difficult
period,
but
where
we
was
still
need
to
be
proud
of
our
transit
system
that
will
be
well
established
when
it
is
completed.
We'll
have
the
buses
we'll
have
the
Electric
System.
So
we
have
to
rethink
how
we
have.
We
can
survive
the
modified
model
so
that
in
five
or
ten
years
we
can
embrace
the
assets
that
we
have
in
place.
Now.
A
To
council
committee
and
Council
I
think
finance
committee,
this
fall,
so
that's
going
to
be
an
important
one.
Important
file,
important
report
that
we'll
be
considering
I,
was
glad
to
see
also
in
the
report.
Specifically
the
strategy
around
Stronger
relationships
with
other
levels
of
government
I
think
that's
incredibly
important.
Given
the
overall
Financial
context,
OSU
transfer
has
a
lot
of
big
things
happening.
It's
a
very
ambitious
organization.
A
We've
got
smart
card
readers,
launching
this
Summer
Festival
and
event
season
coming
up,
so
perhaps
many
New
Riders
trying
out
the
system
we
heard
about
the.
In
the
last
meeting
the
upgrades
to
GPS
and
data,
we
have
electric
bus
transition,
we
have
root
optimization.
We
have
construction
of
44
kilometers
of
rail
and
all
this
will
operate
seven
days
a
week
like
this
is
a
very
active
and
ambitious
system,
and
it's
going
to
be
despite
challenges,
I
think
a
very
exciting
five
years
ahead.
C
R
Thank
you
chair
in
the
2022
report
on
the
fraud
and
waste
hotline
shared
with
the
audit
committee
on
the
9th
of
June
2023.
The
auditor
general
noted
1187
additional
reports
of
a
similar
nature
that
were
submitted
all
related
to
alleged
non-compliance
with
the
highway
traffic
act,
the
HTA
biosity
transport
operators.
As
a
result
of
these
numerous
reports
and
allegations,
the
office
of
the
auditor
general,
the
oag
conducted
a
limited
review
of
OC
transport
bus
operator,
compliance
with
regulations
which
were
stabled
at
the
audit
Committee
in
June
2022.
R
So
the
questions
one
please
describe
the
policy
and
procedures,
including
training
programs
in
place
to
ensure
OC
transport
operators,
including
maintenance
employees,
who
need
to
operate
Transit
Vehicles
when
required,
comply
with
the
HDA
as
well
as
standard
operating
procedures.
The
Sops
please
describe
the
compliance,
surveillance
programs
or
procedures.
Oc
transport
has
to
ensure
compliance
with
the
HTA
and
it's
sobs.
What
challenges
are
there
to
ensuring
adequate
monitoring?
How
often
does
OC
transport
reviews,
Sops
and
training
programs
to
help
you
ensure
employees
comply
with
HDA?
R
What
action
says
those
are
trying
to
undertaken
so
far
in
response
to
the
oeg's
limited
review
of
OC
transplant
operator,
compliance
with
the
regulations,
what
tools
do
passengers
in
the
general
public
have
to
report
HD
and
sop
non-compliance
by
OC
transport
operators
as
our
employees?
What
tools
do
employees
have
to
report
HDA
and
sop
non-compliance
by
other
employees
and
finally,
has
the
increase
in
fraud
and
waste
hotline
calls
resulted
in
a
decrease
in
passengers,
the
general
public
or
employees
using
other
tools?
The
other
tools
mentioned
in
questions
six
and
seven.