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From YouTube: Transit Commission - March 3, 2023
Description
Transit Commission
Meeting #: 3
Date: Friday, March 3, 2023
Time: 9:30 am
Location: Champlain Room, 110 Laurier Avenue West, and by electronic participation
Agenda: https://pub-ottawa.escribemeetings.com/?Year=2023&Expanded=Transit%20Commission
B
D
All
right
good
morning,
everyone
we'll
get
started
today
is
Friday
March
the
3rd,
and
this
is
our
third
Transit
Commission
meeting
of
the
term.
We
acknowledge
that
Ottawa
is
located
on
unseated
territory
at
the
Algonquin
anishinaby
nation,
whose
culture
and
presence
have
nurtured
and
continued
to
nurture.
This
land
is.
H
D
D
Thank
you.
So
we
have
a
presentation
today:
the
regular
OC
Transfer
update
for
rail
bus
and
paratranspo.
We
also
have
counselor
Lowe's
motion
from
last
time,
so
we're
going
to
go
right
in
the
order
here
and
begin
with
our
presentation
from
staff
we
have
Renee
and
the
team
from
OC
transfo
good
morning.
Bonjour.
I
I
I
As
I
noted
last
month,
we
have
a
Communications
campaign
aimed
at
public
servants
and
other
office
workers
returning
to
the
workplace.
Justin
Turner,
our
director
of
strategic
communication
under
external
relations,
will
provide
an
update
on
the
campaign
in
later.
Slides
staff
will
continue
to
monitor
ridership
demand,
evaluate
new
ridership
trends
and
make
adjustment
to
service
if
necessary.
I
I
I
I
I
I
I
We
have
women
in
critical
roles,
all
across
our
department,
from
operators
to
special
constables
to
Transit
planners
and
engineers
and
IIT
and
Communications
professionals.
Among
many
more,
it
makes
me
so
proud
that
to
work
for
an
organization
that
values
women
and
encourages
for
them
to
take
on
roles
in
so
many
different
disciplines,
Saturday
March
18th,
is
Transit
worker
and
operator
Appreciation
Day.
I
I
We'll
be
doing
some
internal
Communications
and
social
media
posts
to
recognize
everyone's
contributions,
and
we
also
invite
members
of
council
and
our
customers
to
thank
OC
transport
employees
as
well,
whether
it's
in
person
or
on
social
media
take
transit
that
day
to
recognize
their
work.
I
can
tell
you
how
much
it
means
to
our
staff
when
they
receive
a
Kudos
message.
I
I
would
now
like
to
pass
things
over
to
Johnson
Turner,
for
an
update
on
our
return
to
office.
Transit
Communications
campaign
following
Jocelyn,
but
scrimster
will
provide
you
an
overview
of
how
we
continue
to
improve
our
services
by
listening
to
our
customers,
followed
by
our
keeper
from
authenticators,
with
the
two
associate
directors.
Next
slide,
please
Justine
over
to
you.
Thank
you.
J
As
you're
aware
late
last
year,
the
government,
if
we
could
get
the
next
French
slide
as
well,
please,
oh
Pat.
Sorry,
thank
you
as
there
as
you're,
very
well
aware.
Like
late
last
year,
the
government
of
Canada
announced
a
new
hybrid
work
model
for
federal
public
servants
and
many
other
employers
are
also
expanding.
Their
hybrid
work
models,
and
so
this
is
a
great
opportunity
for
our
local
businesses.
The
vibrancy
of
our
community
and,
of
course,
for
public
transit
is
a.
J
J
J
The
campaign
will
slowly
ramp
up
and
is
structured
in
three
phases.
The
campaign
began
in
January
and
primarily
with
earned
media
and
some
organic
social
media
posts.
Phase
two
is
gonna,
we'll
start
later
this
month
and
we'll
run
until
May.
It
includes
an
advertising
plan
with
digital
radio
and
social
media
ads,
as
well
as
using
city-owned
assets,
Billboards
screens
and,
of
course,
best
shelters.
J
We
will
also
be
doing
targeted
Outreach
so
that
OC
transpose
staff
can
reach
potential
customers
directly
to
promote
our
services,
we'll
be
taking
advantage
of
the
upcoming
festival
and
events
season,
as
well
as
working
with
employers
to
be
present
physically
present
in
offices
across
the
city,
phase
three
will
run
from
May
to
September
and
will
be
based
on
what
we
learn
and
an
evaluation
of
phases.
One
and
two
of
the
campaign
I
will
also
include
New
Opportunities,
including
expanded
Outreach
to
federal
government
buildings
across
the
city
as
well.
J
We're
very
pleased
to
be
working
with
our
colleagues
at
estio
ingatno
to
reach
customers
who
are
using
a
combination
of
both
transit
systems
to
travel
to
their
destinations,
and
this
is
one
of
the
first
times
that
we've
ever
worked
with
sto
on
a
partnership
of
this
type.
So
we're
really
pleased
to
be
doing
that
as
well.
J
J
These
are
just
some
examples
of
the
creative
the
team
has
produced
so
far
in-house
and
again
we
will
be
measuring
and
monitoring
the
success
of
the
of
the
campaign
as
we
go.
I
also
want
to
draw
your
attention
to
a
new
web
section
we
just
launched
on
octransport.com.
It
was
launched
in
February,
it's
a
One-Stop
shop
for
new
and
returning
customers
traveling
to
the
office.
J
K
We
deliver
we're
going
to
do
this
in
a
structured
way
over
time
so
that
we
can
track
changes
in
people's
needs
or
changes
in
people's
satisfaction
with
the
service
that
we
provide
you've
heard
Madame
milkar
talked
previously
about
the
root
review,
which
we
have
begun
to
look
at
all
of
the
bus
routes
across
the
entire
network.
Both
as
travel
patterns
may
have
changed
during
or
because
of
the
pandemic,
as
well
as
the
changes
that
we'll
have
to
make
to
knit
the
bus
route
Network
in
with
the
o-train
extensions.
K
Our
paratransport
customers
were
in
contact
with
regularly
one
of
the
great
things
about
paratransport
Services.
Almost
every
booking
starts
with
a
phone
call
with
our
staff,
and
any
information
can
be
can
be
relayed
very
quickly,
but
we
also
have
an
ongoing
working
group
meetings
with
with
customers
where
we
work
through
all
aspects
of
continuous
Improvement
for
para
Transport
service.
K
K
K
K
That
program
was
going
on
well
before
the
pandemic
started,
and
so
we've
resumed,
where
we,
where
we
suspended
our
work
about
three
years
ago,
musicians
who
had
previously
applied
and
been
accepted
to
the
the
program
were
contacting
them
now
to
see
if
they're
still
interested
and
there's
also
an
application
process,
that's
open
so
very
soon.
We
hope
to
be
seeing
local
musicians
performing
in
some
of
the
old
train
stations
in
those
designated
spaces
that
we've
had.
So
that's
that
very
positive
news.
I'll
now
pass
the
Baton
over
to
my
colleague,
Paul
trebutat,.
H
H
H
H
In
the
past
six
months,
we've
been
working
on
a
number
of
mitigations
that
include
an
emphasis
on
monthly
safety
observation
campaigns
aimed
at
improving
compliance
to
specific
areas
of
the
highway
traffic
Act.
Examples
of
this
include
campaigns
on
distracted
driving
following
distances,
defensive
driving
and
so
on
as
well.
We
have
conducted
other
initiatives
such
as
employee
refresher
training,
we've
reviewed
investigations
and,
in
some
cases
where
an
opportunity
to
advance
safety
is
believed
to
exist.
We
have
conducted
in-depth
safety
investigations
into
accidents.
H
F
L
B
Greater
detail,
as
you
can
see,
for
paratranspo
call
center
phone
response.
Time
averaged
a
two
minute
and
six
second
wait
time
to
speak
with
our
customer
services.
Team
on
Time
Performance
is
at
95
percent
and
ridership
is
returned
to
76
percent
of
pre-pandemic
levels
for
a
conventional
bus
and
O
train
O,
train
line,
1
and
conventional
bus
are
both
at
97
service
delivered.
B
As
you
heard,
through
the
budget
process
in
2023,
we
are
estimating
an
annual
average
70
percent
return
to
pre-pandemic
ridership.
The
ridership
estimate
profile
shows
the
year
starting
at
65
percent
and
ending
at
75
percent
in
January.
Ridership
is
returned
to
62
percent
of
pre-pandemic
levels
and
is
in
line
with
our
estimates.
Next
slide.
Please.
B
For
paratranspo
on
time,
customer
pickup
performance
It
was
95
in
January.
This
is
the
percentage
of
customers
picked
up
on
time
during
their
30-minute
pickup
window,
even
with
increased
paratransible
ridership
and
higher
traffic
volumes
that
we're
seeing
across
the
city.
There
was
an
improvement
from
the
from
the
previous
month.
Next
slide.
B
In
January,
2023
paratranspos
saw
78
000
reservations
through
the
customer
service
center
and
online.
Seven
percent
of
the
reservations
in
January
were
made
online
with
my
paratranspo.
These
are
represented
here
as
the
orange
orange
portion
of
the
bar
chart.
This
marks
a
small
increase
in
online
bookings
from
December
2022..
B
We
can
currently
continue
to
encourage
customers
to
use
our
online
booking
tool
next
slide
up
slightly
from
December
2022
feedback
from
para
customer
paratranspo
customers
averaged
1.7
complaints
per
1000
trips.
We
continue
to
see
Service
delivery
feedback.
The
dark
blue
portion
holds
steady,
which
is
very
good
in
January
we
experienced
protocols
than
in
the
previous
month
regarding
bookings
and
general
information.
This
is
the
orange
portion
of
the
bar.
B
B
B
The
black
bar
on
the
left
side
of
the
graphic
is
the
January
2023
paratransible
ridership
at
57
000
trips,
which
is
in
line
with
the
budgetary
ridership
profile.
Ridership
is
almost
double
the
same
time
period.
Last
year
and
just
18
000
trips,
less
than
pre-pandemic
in
January
2019..
We
are
still
seeing
a
strong
paratransible
ridership
recovery.
Next
slide.
B
B
A
A
Generally
speaking,
this
graph
plots
service
reliability
and
we
want
this
graph
to
show
basically
a
flat
line
with
our
service
Target.
Being
a
hundred
percent
on
rail
counselors
has
previously
requested
that
if
there
were
any
major
issues,
you
asked
us
to
report
back
since
our
last
meeting.
There
have
been
no
major
issues
with
that
said.
In
February,
Service
delivery
was
sitting
at
97
percent.
A
The
impact
primarily
came
as
the
extreme
cold
in
early
February
when
we
had
frozen
pipes
and
fire
alarms
as
a
result
of
those
frozen
pipes.
So
what
we've
seen
over
the
last
two
weeks
is
a
trend
back
towards
that
hundred
percent.
Next
slide,
please
on
the
conventional
bus
side,
as
Scott
mentioned,
we're
sitting
at
a
very
high
a
high
delivery
of
97
percent.
A
However,
we
know
that
there's
much
more
work
to
do
to
achieve
our
99.5
rate
that
we're
striving
for
continuing
to
hire
bus
operators,
active
management
of
absenteeism,
monitoring
and
adjusting
service
for
traffic
on
the
roads,
to
minimize
delays
or
three
of
the
things
that
we
continue
to
do
to
try
and
improve
service
to
get
to
that.
99.5
percent
of
note
this
past
winter.
What
we've
seen
is
the
amount
of
snow
that
we've
received,
as
well
as
the
timing
of
winter
events,
has
had
an
impact
on
our
customer
service.
A
A
Next
slide,
please
similar
trends.
When
you
look
at
our
line,
one
and
conventional
bus
revenues,
we
have
seen
that
are
for
the
month
of
January.
Our
revenues
reached
11.3
million
dollars
for
20
January
2023,
which
was
above
above
2022
and
headed
towards
where
our
budgeted
with
ridership
is
intended.
Thank
you,
chair.
We're
open
to
questions.
D
D
D
M
Thank
you
chair.
Thank
you
for
the
update
in
the
presentation.
Congratulations
again,
I
just
want
to
confirm
the
the
marketing
strategy
and
the
concept
that
that
kind
of
is
generating
the
intent
to
start
that
process
March
through
May
for
the
paid
advertisements,
because
my
understanding
in
engaging
over
the
last
couple
months
with
you
on
the
topic
of
kind
of
transitioning
to
hybrid
targeting
hybrid
workers,
is
that
you're
going
to
be
looking
at
the
you
know.
M
The
subscription
model
and
obviously
I've
got
a
notice
of
motion
that
I'm
going
to
put
in
shortly
that's
going
to
talk
about
formalizing
that
process.
But
what
is
the
value
in
starting
that
marketing
process
before
we
have
that
subscription
model
finalized?
And
are
we
not
not
wasting,
but
are
we?
Are
we
potentially
setting
the
conditions
where
we're
misinforming
the
public
on
the
service
that
they
could
potentially
be
getting
by?
Starting
that
early.
J
So
I'll
talk
a
little
bit
about
the
marketing
campaign
and
then
I'll
I'll
pass
it
over
to
Pat
scrimster.
If
he
has
anything
to
add
about
the
the
fair,
the
fair
review.
That's
that's
taking
place
right
now
for
hybrid
workers,
so
we
know
that
hybrid
workers
are
back
in
the
office
now
it
started
in
January
and
it
has
been
a
slow
ramp
up,
but
but
the
work
has
begun
already
to
have
people
returning
to
the
office,
so
we
want
to
take
advantage.
J
We
want
to
capitalize
on
this
opportunity
to
start
connecting
with
workers
today
as
they
as
they
return
back.
So
it's
really.
The
Focus
right
now
on
the
communications
campaign
is
inform,
is
information
and
education
about
the
services
for
customers,
those
who
are
coming
back
for
the
first
time
after
a
couple
of
years,
having
not
taken
Transit
at
all
or
not
very
frequently,
as
well
as
new
residents
to
Ottawa
or
new
individuals
who
might
have
switched
places
of
work
or
are
coming
back
and
are
unfamiliar
with
the
system.
J
There's
also
been
a
number
of
improvements
to
Transit
the
pay
pass
system,
for
example,
and
transfers
et
cetera.
So
we
want
to
provide
that
information
to
them.
So
it's
it's
very
education
based
at
this
point,
the
good
news
is
most
of
it
is
virtual
right,
web
social,
digital
ads
radio
ads.
So
as
we
work
as
we
work
with
the
team
to
develop
potential
fare
options,
we
will
adjust
the
communications.
It's
a
slow
ramp
up
as
well.
J
K
M
No
thank
you
very
much.
I
know
talking
to
my
residents
the
the
cost
of
parking
downtown
and
the
the
return
of
traffic
on
the
highway.
Those
are
starting
to
become
real
impediments
to
to
traveling
by
vehicle,
which
I
think
creates
a
real
right
market
for
you
guys
to
get
in
there
over
the
next
year
or
so.
So.
Thank
you
very
much
chair,
okay,.
D
D
E
Good
morning,
everyone
I
just
wanted
to
talk
about
paratransville.
Basically,
this
morning
the
message
from
the
last
Transit
Commission
meeting
from
the
management
Don't
Worry
Be
Be
Happy
as
a
para
transfer,
customer
I'll
try
to
live
independently.
Most
and
most
of
my
colleagues
want
that
we
are
constantly
growing,
but
you
still
put
put
curfews
on
a
specific
group
of
individuals
that
goes
council
did
last
term
in
expanding
the
city.
It
reminds
me
of
the
story
of
Cinderella.
It's
a
paratransible
boss,
going
to
turn
into
a
pumpkin
after
midnight.
E
E
Today,
I
got
question
on
my
bookings
for
tomorrow:
first
of
all,
it's
winter
and
secondly,
both
my
bookings
are
work
related,
I
work
for
the
Ottawa
Senators
Community,
Foundation,
50
50
program
to
subsidate
my
ODSP
for
one
bucket
and
the
other
booking
was
work
related.
My
wife
and
myself
run
a
lottery
pool.
E
D
John
I
I
think
you
probably
already
have
but
would
encourage
you
to
reach
out
to
your
city
counselor
about
any
specific
issues
and
obviously
they
can
connect
you
with
with
OC
transpose
staff,
but
I
I
know
I
know
we've
been
in
touch
before
as
well.
So
thank
you.
John
and
I
know
you're
back
to
speak
to
us
on
the
next
paratrans
Bill
item
coming
up
as
well.
So
thank
you,
yeah.
Thank
you.
O
K
O
K
O
O
I
Thank
you,
Mr,
chair
definitively
with
our
kpis
that
my
colleague
just
showed
you.
We
saw
that
we're
at
97
and
the
goal
is
99.5,
so
my
expectation
is.
We
should
continue
to
to
raise
the
only
concern
that
we
have
actually,
unfortunately,
it's
you
know
that
it's
very,
very
difficult
for
us
to
our
some
bus
drivers,
so
we're
continuing
our
campaign
that
we
launched
last
year.
However,
we
we
know
that
it's
very,
very
difficult.
It's
a
challenge
for
us.
It's
not
a
issue
stopper,
but
it's
a
challenge
that
I
would
like
you
to
consider.
O
I
think
when
we
get
the
monthly
kpis
when
we're
talking
about
that
reliability
percentage,
you
can
list
right
now.
Some
of
the
reasons
that
contribute
to
that
number,
not
being
99.5
percent
and
I,
would
want
to
give
you
the
opportunity
in
future
months
to
explain
that
the
hiring
of
additional
drivers
or
operators
will
help
if
there
are
other
factors,
though,
in
the
future
months
that
are
pulling
the
reliability
down,
that's
completely
not
related
to
operators.
O
You
need
to
let
us
know,
because
if
there
are
other
factors
that
are
impacting
reliability,
I
think
that's
important
for
us
to
to
be
made
aware
of
my
last
question
is
about
the
I
was
thinking
about
this
traveling
in
today
about
the
animation
of
stations
and
Mr
scrimsher
talked
about
the
return
of
the
Busker
program.
Can
you
just
expand
on
that
about
other
retail
opportunities?
O
Whether
buskers
will
be
anything
other
than
musicians,
because
you
spoke
of
musicians
more
than
once
art
anything
to
humanize
and
put
a
I'm,
not
sure
that
word
I'm
trying
to
look
for,
but
like
animate
the
stations
to
make
it
less
institutional
and
more
hey
I?
Actually,
they
want
to
stay
here
and
enjoy
a
cup
of
coffee
and
listen
to
a
musician
or
hang
out
with
people.
I
know
that
was
a
focus
before
LRT
opened.
We
acknowledge
that
we
want
to
make
these
stations
livable
and
enjoyable.
K
K
We
hope
they
will
be
in
a
position
to
open
fairly
soon.
As
you
know,
we've
also
got
the
the
lovely
art
display
at
Rito
station
in
that
long,
Corridor,
that's
programmed
by
our
our
colleagues
in
the
city.
The
Busker
program
is
open
to
artists.
Performers
of
All
Sorts
doesn't
need
to
be
musicians,
but
that's
the
occasion
for
us
relaunching
the
program
right
now.
K
But
I
don't
know
if,
if
council's
looking
for
a
corridors
that
are
full
of
vending
machines
either
so
we'll
we'll
look
at
all
the
opportunities
as
they
come
up.
People
can
certainly
approach
us
with
any
ideas
they
have
and
and
part
of
the
work
that
we're
doing
is
sort
of
a
spin-off
of
the
work
that
you
directed
us
to
do
last
month.
P
Menard
thanks
very
much
chair
thanks
for
the
presentation
today,
I
do
on
the
just
the
Powerpoints
that
we
send
out
I'm
wondering
if
we
can
just
get
those
in
advance
a
day
or
two
in
advance,
because
I
think
we
get
them
when
we're
sitting
here
and
going
to
look
at
the
data
and
form
questions
on
the
fly.
But
it's
always
helpful
for
our
teams,
our
staff,
if
we're
able
to
have
them
a
day
or
two
in
advance.
I
know
the
item
comes
to
Commission
on
the
agenda,
but
is
that
possible?
I
P
Fair
enough
I
think
counselors
probably
accept
that
there's
a
couple
changes
last
minute:
updating
data
that
that's
fine
but
I,
think
just
just
having
it
a
day
or
two
in
advance
would
be
really
just
really
helpful.
But
I
do
appreciate
the
the
presentation
and
congratulations
on
the
new
Communications
campaign.
I
think
that's
excellent
and
I
did
I
did
go
to
the
and
hybrid
workers
too.
P
I
know
we're
pushing
on
that
and
counselor's
Hill
motion
really
support
that
and
the
work
that
you're
doing
on
that
so
happy
to
see
that
as
well,
I
went
to
the
new
blog
and
the
new
blog
I
think
is
is
great.
It
starts
out.
We
did
it.
We've
launched
a
Blog
if
it
were
19.99,
this
would
be
cutting
edge.
We
recognize
it's
2023
and
a
tick
tock
account
would
have
been
more
timely.
We're
not
ruling
that
out.
We
just
need
to
work
on
our
choreography
so
anyway,
well
done
on
it.
P
I
just
started
looking
through
it
and
it's
it's
nice
to
see
that
up
there,
so
I
hope
people
do
go
there
on
the
on
the
PowerPoint.
Just
a
few
questions,
the
on
the
safety
issues,
the
one
that
stood
out
to
me
was
actually
the
the
the
injuries
to
our
employees,
employee
injuries
and
so
obviously
we're
trending
higher
in
2023
than
the
other
statistics.
There
I'm
just
wondering,
because
those
numbers
are
high,
the
2022
740
seems
like
a
lot
of
injuries
for
for
our
employees.
So
where
are
those
happening?
P
H
So
this
is
a
result
of
our
our
winter
conditions
that
you
know,
for
whatever
reason
it
could
be
that
the
employee
is
not
wearing
correct
Footwear.
It
could
be
that
you
know.
We've
had
a
freezing
rain
event
and
we
weren't
able
to
get
the
salt
down
fast
enough
to
be
able
to
to
prevent
something
like
that
from
occurring.
P
Okay,
that's
helpful,
I
mean
I
was
I,
was
supportive
of
the
new
I
guess
dividers
for
for
drivers
that
came
in
previously
I
I,
just
I,
guess
you're
saying
the
number
one
area
is
collisions.
Is
that
bus
collisions
or
is
that
is
that
in
the
yard
I'm
just
trying
to
key
in
because
ideally,
we
can
reduce
our
injuries
to
employees
and
if
that's
the
number
one
area,
then
is
it
actual
collisions
with
the
busers?
P
H
P
Okay,
thanks
thanks
for
that
on
the
the
monthly
statistics
and
the
reliability
appreciate
getting
getting
those
is
there.
Can
we
also
include
just
given
our
campaign
to
to
hire
more
drivers
and
to
really
reduce
those
cancellations?
That's
a
big
piece
of
our
our
campaign
coming
up
and
the
budget
targets
that
can
we
get
that
cancellation
data
too.
For
those
months
do
we
have
that
available
that
we
could
easily
plug
into
these
presentations
when
we
receive
them.
K
P
Can
we
just
get
those
in
oh
you've
got
them
in
nominal
terms
on
the
left
here:
I
guess:
no,
that's
percentage!
So
can
you
can
you
send
it
to
us
in
terms
of
the
the
figures
per
month
or
per
day,
so
we
can
get
a
breakdown
of
the
bus
cancellation
I
just
want
to
see
that
trending
down
right
and
that's
because
that's
our
goal
so
I
want
to
see
a
trend
line
there
of
the
cancellations
as
part
of
these
presentations
that
can
be
publicly
available.
I
Chair,
if
you
don't
mind,
I
think
to
do
so.
I
will
need
to
briefly
inform
counselors
out
to
to
interpret
those
numbers,
because
sometimes
we
will
take
decision
to
limit
it
to
limit
the
the
consequence
uncertain
area.
So
you
will
need
to
understand
better
that
before
I'm,
showing
up
for
sure
I
will
be
able
to
share
it
and
maybe
for
I,
don't
know
when
we
can
do
that.
But
I
don't
like
I,
don't
want
to
just
launch
numbers
without
any
explanation,
because
we
have
to
no.
P
You
know,
as
our
hiring
picks
up
I,
think
that
would
be
really
helpful
for
the
public
to
see,
and
certainly
that
I
get
the
most
complaints
about
a
bus,
just
not
showing
up
at
all
whether
it's
a
few
minutes
late
or
a
few
minutes
early
or
on
time.
It's
mostly
the
ones
that
were
getting
complaints
that
have
bust
income,
stuck
here
again,
the
next
Trip's
not
coming
for
another
half
an
hour,
45
minutes,
and
so
just
to
see
those
statistics.
It
could
be
super
helpful
thanks
for
that
on
the
increase
in
ridership.
P
K
Mr
chair
the
the
increase
that
we
saw
if
you
look
back
into
mid
2022
on
those
on
those
graphs,
the
increase
that
we
saw
in
September,
there
was
a
very
large
round
of
ship
increase
in
September
2022,
mostly
from
people
returning
to
full-time
attendance
at
high
schools
and
full-time
learning
on
site
at
the
colleges
and
universities.
That
was
the
September
increase.
What
we're
starting
to
see
now
and
hope
to
see
more
of,
as
we
see
the
February
and
March
numbers
is
the
people
are
returning
to
downtown
office
work.
K
P
That's
really
helpful
and
I
guess:
will
this
inform
the
kind
of
network
optimization
you're
doing
that
that
type
of
work
in
terms
of
where
we
need
to
increase
service
say
if
we're
seeing
yeah
you
pass
is
picking
up?
We
need
more
service
that
you
receive
Ottawa
Carlton,
you
know
the
number
seven
whatever
it
might
be.
That
is,
will
inform
that
work.
K
Mr
chair
well,
the
ridership
will
certainly
inform
the
the
service
levels
we've
been
watching
very
carefully,
as
a
customer
has
been
coming
back,
whether
there
are
any
trips
that
are
overloaded
and
need
larger
vehicles
or
an
extra
trip,
and
we've
been
doing
that
in
some
key
routes.
The
biggest
group
where
we've
seen
that
we've
needed
to
increase
capacity
is
Route
88,
going
across
Baseline
Road,
serving
both
indirectly
serving
Carlton,
University
and
directly
serving
Algonquin
College,
and
so
there's
more
there's
been
some
service
increases
on
that
route.
We're
watching
all
the
others.
K
We're
certainly
watching
those
Mainline
routes,
the
ones
that
go
to
the
to
the
the
larger
destinations
or
the
root
design
will
be
primarily
looking
not
so
much
at
the
frequency
of
service
of
the
capacity
or
where
the
roots
connect.
How
did
people's
travel
needs
persistently
change
with
the
the
changes
in
the
pandemic?
K
We
know
that
if
some
people
are
traveling
only
half
as
much
to
go
to
work
at
the
office,
they're
still
going
to
the
same
office,
but
maybe
maybe
half
as
often,
but
we've
also
heard
that
there
are
people
who
are
going
different
places
than
they
were
pre-pandemic
and
that's
what
we'll
try
to
to
collect
through
the
origin
destination
survey
that's
already
taken
place
and
through
the
the
modeling
work
that
we're
doing
is
how
can
we?
How
can
we
best
reflect
those
those
needs?
K
P
Appreciate
that
feedback
and
chair
just
the
last
point,
is
just
around
the
that
service
review
and
that
Network
I'd
encourage
public
involvement.
I,
don't
know
if
there's
a
plan
for
public
involvement
here.
I
know
certainly
the
new
Transit
Advisory
Group.
But
how
are
you,
how
are
you
doing
public
involvement?
How
are
you
going
to
take
in
the
Public's
views
in
in
making
these
sort
of
views.
Q
Thank
you,
chair,
I
kind
of
want
to
build
on
what
councilor
Menard
was
talking
about
in
terms
of
the
cancellation
data
that
we're
presenting,
because
I'm
I'm
honestly
uneasy
about
going
back
to
our
residents
and
telling
them
hey.
Only
three
percent
of
your
buses
were
canceled,
but
over
the
last
month,
I
think
when,
when
on
route
74,
for
example,
we
only
ran
87
of
trips,
weekday
evenings
between
January
and
February,
between
January
4th
and
February
10th.
Q
Since
the
winter
booking
began-
and
you
know
to
be
fair,
there
were
a
lot
of
major
snowfalls
in
that
time,
which
all
kind
of
started
in
the
late
evening.
But
if
we're
you
know,
if
we're
telling
people
that
you
know
97
of
trips
ran,
but
then
on
the
74
weekday
evenings
it
was
87
on.
You
know:
PM
Peak,
it
was
91.
Those
numbers
are
obviously
skewed
by.
You
know
your
100
Service
delivery
delivery
rates
in
the
in
the
early
mornings
and
late
nights.
When
there
are,
you
know
much
fewer
factors
that
affect
bus
service.
Q
The
second
thing
is
within
that
three
percent.
There
are
obviously
several
different
factors
that
cause
a
trip
to
be
canceled.
Many
within
our
control.
Many
without
many
Outsider
control
outside
of
control
would
be
something
like
I
said,
a
council
on
Wednesday.
You
know
our
operator
shortage
within
our
control,
maybe
maybe
factors
like
a
human
error,
and
things
like
that.
So
is
that
something
I
can
ask
for
this.
I
guess.
Q
I
R
Q
K
Q
Though
I
think
it's
a
great
program
because
growing
up
using
the
subway
in
Toronto
like
going
to
an
otherwise
dreary
and
humid
smelling
Finch
Station
having
that
Busker,
there
actually
makes
it
much
more
enjoyable.
So
I
think
this
is
a
great
program
and
something
I
would
like
something.
I
would
hope
that
we
would
communicate
to
the
buskers.
Is
they
they're
kind
of
they
kind
of
become
Sitting
Ducks
into
stations
and
I
do
worry
for
their
safety?
Q
I
do
worry
for
their
safety,
especially
at
stations
where
there
are
more
incidents.
So
that's
that's
something
that
I
would
hope
to
see
communicated
to
them
that
they
have
resources
that
they
can.
You
know,
have
have
contact
numbers
in
case
something
happens
or
they
see
something
that
makes
them
uneasy.
My
last
questions
about
the
again:
it's
building
on
the
injury
rate
from
that
the
counselor
Menard
was
hinting
at
sorry
that
was
talking
about
I
know
that
there
were
69
injuries
in
January
2023.
Q
So
far,
do
these
numbers
fluctuate
month
to
month,
because
one
of
them
I
believe
was
slips
and
Falls.
Do
these
numbers
fluctuate
month
to
month,
like
with
the
seasons,
because
if,
if
this
rate
keeps
up
we're
going
to
hit
828
injuries
this
year,
that's
more
than
100,
that's
more
than
100!
More
than
last
year,.
H
Yeah
sure
thank
you
for
the
question.
Yes,
they
do,
they
do
fluctuate
from
month
to
month.
I
think
it
would
be
presumptuous
to
assume
a
linear
rate
as
as
the
year
progresses,
so
some
injuries
become
more
prevalent
depending
on
the
time
of
year
and
so
on,
and
so
January,
it's
a
little
bit
early
to
say
with
certainty
whether
we'll
exceed
the
number
of
injuries
that
occurred
last
year
and
the
year
before.
H
Q
All
and
are
these,
is
there
I
know
I
know
lately,
there's
been
like
an
increased
awareness
and
Communications
tell
workers
hey
if
you
get
injured
at
work,
make
sure
you
report
it?
Don't
don't
be
a
tough
guy
and
tough,
it
out
make
sure
you
report
it
does,
does
that
have
anything
has
that
has
any
has
that
had
any
effect
on
the
on
the
data
that
you've
received.
H
Every
incident,
every
injury
has
to
be
reported
and
we
have
a
standard
operating
procedure
for
that
that
supervisors
follow,
depending
on
the
level
of
severity
of
that
injury,
workplace,
injury
and,
and
then
the
supervisor
conducts
an
investigation
makes
a
determination
as
to
whether
or
not
there's
actually
a
safety
concern.
There.
That's
involved
whether
it's
related
to
the
environment
equipment,
not
following
procedures.
So
on
so
you
know,
every
injury
is,
there's
attention
paid
to
it
and,
at
the
same
time,
too,
I
might
add
as
part
of
our
safety
management
system.
H
Q
Yeah
I
remember
those
banners
really
prominent
at
the
the
parking
lot.
Okay,
thanks
very
much
if
one
last
thing
I
would
add,
is
I
I
kind
of
echo
counselor
Menard's
request
for
some
of
that
data
that
we're
you
present
to
us
at
Transit
Commission
before
we
get
here,
even
if
it's
not
the
entire
PowerPoint.
The
Bare
Bones
board
document
like
about
ridership
numbers
of
just
percentages
and
paratrossful
wait
times,
for
example,
I
think
that
would
be
a
really
appreciated.
Thank
you.
D
Thanks
I
know,
one
of
the
challenges
is
because
our
Transit
Commission
meeting
usually
Falls
very
early
in
the
month,
but
the
later
we
can
give
staff
to
prepare
that
the
more
time
we
have
staff
to
prepare
it,
the
more
accurate
and
up-to-date
the
info,
but
thank
you
Pat.
You
had
an
update
on
buskers.
Do.
K
R
Thank
you.
Thank
you
very
much
for
the
presentation
this
morning.
I
just
have
a
couple
quick
questions.
My
first
one
I'm
very
interested
in
the
the
work
that's
been
done
to
Target
Federal
public
servants
returning
to
work
as
a
former
Federal
public
servant.
I
remember
a
time.
I
believe
where
I
used
to
be
able
to
purchase
prior
to
presto
I
would
be
able
to
purchase
my
pass
through
payroll
deduction
or
or
through
the
office
and
I'm
wondering
if
there's
I,
don't
know
if
I
remember
that
correctly
at,
but
the
echo
pass.
R
Yes,
that's
what
it
was.
Thank
you
Council,
Brockington
I
wondered
if
there's
any
work
being
done
with
the
federal
public
servants
to
me,
payroll
deduction
is
really
easy
and
it
could
increase
uptake
and
I
wondered
if
we're
looking
at
Alternatives
like
counselor
Hill,
has
wondered
if
that's
something
that's
been
considered,
and
secondly,
I
just
wanted
to
expand
upon
a
point
to
them
with
councilor
Menard
I
was
speaking
to
you,
Mr
scrimger,
about
when
you
mentioned
about
the
origins
and
destination.
Study
and
and
routes
have
changed.
I
know
for
myself.
K
Mr
chair
so
first
I'll
comment
briefly
on
the
former
Eco
pass
that
was
available
up
until
about
10
years
ago.
It
was
the
decisional
council
at
that
time
to
to
withdraw
the
double
discount
that
was
available
to
the
the
subscribers
on
on
that
and
sort
of
put
the
ability
to
make
the
decision
of
whether
to
prepay.
Let
people
do
it
manage
their
own
via
credit
cards
with
Presto
Auto
renew,
rather
than
doing
it
on
payroll
deduction
with
the
the
with
the
public
service
and
the
various
payroll
agencies.
K
So
that
was
a
decisional
council
that
we
continue
to
follow.
If
Council
gives
us
different
direction,
we
could
look
into
it.
I,
don't
know
anything
right
now
about
the
feasibility
of
connecting
with
federal
payroll
systems
on
the
consultation
with
major
employers,
including
the
federal
government,
will
be
as
part
of
our
consultation
plan,
we'll
be
planning
out
the
best
way
to
do
that.
K
R
S
G
S
Right,
Focus,
leaper,
so
first
off
I
just
want
to
say
thank
you
very
much
Pat.
You
got
back
to
me
with
respect
to
the
question
I
had
posed
I,
think
at
the
budget
meeting
or
possibly
a
Transit
meeting
beforehand,
in
which
I'd
asked
about
the
assumptions
that
you've
made
on
the
revenues
that
you
would
be
bringing
in
and
and
the
fair
types
that
are
associated
with
that.
S
So,
if,
if
you
are
assuming
a
certain
number
of
people
buying
monthly
passes,
you
know
that's
one
Fair,
Target
or
Fair
assumption
versus
single
fears.
You
got
back
to
me
to
say
that
what
you're
seeing
is
that
there
is
a
higher
Revenue,
I
guess
per
trip
post
pandemic
than
there
was
pre-pandemic,
because
more
people
are
purchasing
single
fares
than
monthly
passes
and
I'm
just
wondering
what
is
the
trend
in
month?
Fleet
passes?
K
So
Mr
chair
that
they
one
of
the
things
we
measure
is
the
average
fare
paid
by
the
average
customer
that
we're
carrying
at
that
moment.
So
that's
a
composite
of
all
the
customers
who
are
traveling
all
the
ways
there
either
eligible
to
get
a
discount
or
that
they've
chosen
to
pay
their
fare
and
that's
been
changing
over
time.
We
had
a
very
you
know.
We
had
a
very
uniform
trend.
K
Pre-Pandemic
early
during
the
pandemic,
we
saw
the
average
Fair
per
customer
go
down,
and
we
attributed
that
at
the
time
to
our
observation
that
it
seemed
to
be
customers
who
were
eligible
for
discounted
fares
being
the
ones
who
continued
to
travel
on
Transit,
while
customers
who
were
ineligible
for
discounted
fares,
primarily
adult
full
fare
non-low-income
customers
were
primarily
the
ones
working
from
home.
Okay,
some
of
the
lower
income
workers
in
the
city
never
had
the
opportunity
to
work
from
home.
K
You
know
their
their
work
needed
to
be
done
on
site
some
people
who
have
disabilities
or
are
have
low
income
or
are
seniors
or
other
reasons
for
being
eligible
for
a
discount.
Their
travel
needs
didn't
change.
They
continue
to
need
to
use
Transit
because
they
had
fewer
other
Alternatives
than
higher
income
people
early
in
the
pandemic.
K
Non-Discounted
customers
coming
back
to
the
system.
These
are
people
we
think
who
are
traveling
to
office,
work
downtown
who
are
coming
back
gradually
and
because
they
are
making,
as
as
as
we
mentioned
earlier,
as
commissioner
Hill
mentioned
earlier,
because
they
now
they
need
to
choose
between
a
monthly
pass
and
a
single
ride.
Fair
they
are
making
that
choice.
They
choose
whatever
is
most
convenient
or
most
financially
attractive
for
them
by
policy
decision
of
counsel.
We
price
our
monthly
passes
at
34
times.
K
The
price
of
a
single
ride
fare
so
someone
who's
making
17
round
trips
a
month,
we'll
find
it
more
economical
to
buy
a
monthly
pass,
and
if
you're
making
fewer
than
17
round
trips
a
month,
you
will
find
it
more
economical
to
purchase
single
ride
fares.
When
people
are
going
to
work
half
time
they
might
only
be
making,
they
might
only
be
making
10
round
trips
a
month
instead
of
20.
Previously
they
might
be
making.
You
know
if
they're
working
two
days
three
days
four
days,
it's
going
to
make
a
difference.
K
S
K
There
are
other
options
out
there
for
customers,
which
we
are
always
happy
and
part
of.
The
marketing
campaign
is
to
explain
those
options
for
customers.
We've
got
the
one
day
pass,
we've
got
a
three-day
pass,
we've
got
the
five-day
pass
without
the
seven
day,
pass
all
purchasable
from
ticket
machines
and
no
train
stations
in
the
one
day
passed
also
purchasable
on
a
bus,
we're
getting
closer,
we're
very,
very
close
to
allowing
people
to
pay.
They
don't
have
to
have
a
Presto
card.
K
They
can
pay
with
a
credit
card
later
this
year
with
a
lot
of
financial
systems
coming
together.
We're
very
optimistic,
we'll
also
be
able
to
accept
debit
cards,
and
when
people
can
start
to
pay
by
credit
card
later
on
by
debit
card,
they
will
also.
We
will
also
have
for
them
an
automatic
cap
at
the
price
of
a
day
pass
so
that
if
they
make
two
three
four
five
Seven
Trips
a
day,
they
will
still
pay
no
more
than
the
single
day
cost
of
a
day
pass
all
to
encourage
people
to
just
once.
K
K
That
we
have
you've
already
paid
for
it.
You
know
the
basics:
I
don't
have
the
I
do
have
the
budget
right
here,
but
I
don't
have
that
page
memorized!
The
basics
are
that
I
I,
a
one-day
pass,
has
been
for
a
long
time
set
at
about
three
times.
A
single
ride
fare
so
once
you've
made
three
trips.
Every
trip,
after
in
the
same
day,
is
effectively
free.
What
we've
before
you've
had
to
prepay
and
make
that
decision
early
to
buy
a
day
pass?
K
K
S
Pretty
high
okay,
so
thank
you
very
much
for
that
and
I
I
am
interested
in
taking
a
look
at
the
those
monthly
passes.
How
many
are
how
the
fair
mix
is
changing
at
in
a
in
a
greater
greater
level
of
depth
with
respect
to
cancellations,
again,
I
think
you
know,
a
number
of
us
are
very
focused
on
that,
because
that
is
the
probably
the
single
barrier,
single
worst
barrier
right
now
to
choosing
Transit.
Is
you
don't
know
if
the
bus
is
going
to
show
up?
I
So,
probably
that's
why
people
call
sick
on
a
normal
day,
because
they
can,
they
can
do
overtime
the
day
after
and
they
will
get
their
paid
anyway.
So
what
I'm
trying
to
do
is
to
have
the
maximum
of
bus
drivers
in
place
to
make
sure
that
people
will
give
their
their
hours
per
week
and
the
the
second.
The
second
reason
that
we
see
we
we
see
a
lot
of
cancellations
is
for
sure
with
the
traffic.
I
Unfortunately,
and
when
we
have
storm,
when
we
have
a
lot
of
snow
for
sure
our
buses
will
will
will
be
late
and
sometimes
it
we
will
take
the
decision
to
cancel
a
trip
to
restart
another
one
to
make
sure
that
we
can
be
punctual.
So
that's
why
it's
it's
not
very
simple
and
I.
Don't
want
to
complicate
it
at
all,
but
there
is
a
lot
of
decision
that
we
can
take
with
the
tocc
the
who
control
everything
on
the
world.
I
I
S
I
think
you've
heard
the
appetite
on
the
part
of
the
commission
to
to
delve
into
those
numbers
and
to
be
able
to
track
them.
We
want
to
do
our
job
of
just
making
sure
that
OC
transport
is
being
held
accountable
and
you
know
I
think
councilor.
Commissioner
Lowe,
you
know
raised
some
interesting
points
with
respect
to
the
the
different
rates
of
cancellations
among
different
routes
and
I
know.
L
Thank
you
I'm
glad
I'm
going
next,
because
so
what
councilor
leaper
is
saying
there
I
agree.
We
could
get
more
data
because
getting
it
ahead
of
time,
we
I'd
we'd
be
able
to
look
at
those
graphs
a
little
bit
better
and
have
more
thoughtful
questions
and
I
agree
that
when
you
have
an
87
route
and
then
it's
offset
by
a
hundred,
maybe
we're
not
getting
the
actual
picture.
L
But
at
the
end
of
the
day,
what
Pat
you
said
there
last
week
or
last
month
was
that
at
the
end
of
the
day,
we
have
to
make
some
decisions,
and
we
can't
forget
that
that
if
we
get
that
data
and
when
we
see
okay
well,
this
is
a
real
problem
that
people
are
manipulating
their
hours
and
calling
in
sick
so
that
they
can
do
more
overtime
or
whatever
it
is.
Then
we
have
to
be
prepared
to
make
some
decisions
like
it's
the
issues
that
are
such
pressing
ones.
L
That
are
the
ones
that
come
to
us
the
details
and
data
yeah
we
get
that,
but
then
we
have
to
actually
do
something.
If
we
get
that
data
and
then
we
simply
frown
you
know,
frowning
is
not
that
helpful.
We
can't
just
frown
or
just
say,
oh
wow-
do
a
better
job.
We
have
to
actually
do
something.
So
that's
how
I'm
not
driving
a
bus.
L
So
on
a
more
pleasant
note,
our
newsletters
I
think
are
a
great
way
to
tell
all
the
things
that
you
just
told
us
you're
doing
so
I,
just
wonder
because
councilor
Gower
and
I
asked
will
we
get
updates
that
we
could
put
in
our
newsletters
I
would
love
it
if
we
got
so
much
of
what
we
heard
here
today,
I
think
about
how
people
might
love
to
hear
about
the
sharing
path
like
sharing
the
past.
Like
that's
a
key
thing.
I
think
that
people
will
be
like.
Oh
wow.
L
We
try
to
sneak
and
do
that,
but
I
thought
we
could
actually
do.
It
would
be
a
great
thing,
so
if
you
could
send
us
something
that
says
for
your
newsletters
and
and
it
would
be
appropriate
for
our
newsletters,
you
know
not
too
much
data
but
explaining
it.
That
would
be
great
because
we
could
do
a
lot
I
think
in
our
newsletters
to
send
out
that
information.
I'm
just
going
to
say
that
and
then
I
was
going
to
ask
a
question
about
the
the
pumpkin
Cinderella
comment
from
from
para
transport.
L
L
K
I'm,
not
positive
and
I,
don't
want
to
give
you
wrong.
Information
I
think
it's
earlier,
sometimes
you've
just
quoted,
but
the
other
thing
that
we
always
do
is
we
always
meet
any
particular
needs
that
an
individual
customer
has
we
encourage
them
to
get
in
touch
with
us.
Talk
to
us,
we
will
only
say
no.
If
there's
a
operational
reason,
we
have
to
say
no.
K
K
So
we'll
get
you
the
the
exact
times
they
may
even
pop
up
in
my
text
messaging
any
second
now
as
I
keep
speaking
what
the
actual
times
are
for
the
last
trip
and
for
the
before
the
last
trip
delivered.
I
I
got
one
note
here
that
the
times
you're,
quoting
were
were
extended
hours
for
New
Year's,
Eve,
normally
we're
operating.
K
Whether
there's
a
need
in
in
some
cases
for
those
occasional
overnight
trips
to
be
made
through
paratranspo,
rather
than
through
the
taxi
chance
that
the
the
city
provides
which
are
were
are
highly
subsidized
and
delivered
through
our.
So
there's
there's
a
lot
of
ways
that
people
can
travel.
Paratrans
boat
is
one
of
them
and
we
will
always
work
for
cust
with
customers
to
meet
their
their
travel
needs,
whether
they're
ongoing
or
you
know
the
Other
Extreme
an
emergency
on
that
day.
Okay,.
L
Great
and
I
can
tell
you
that
already
people
I've
been
talking
to
are
so
excited
about
the
consultation
on
the
root
review.
You
know
I
think
you'll
get
a
lot
of
interest
in
it
from
all
all
types
of
people.
You
know
young
old
in
every
neighborhood.
They
just
want
to
say
what
routes
they
now
use
and
want
which
I
think
you
generally
know
I
can
tell
you
in
Canada
people
that
used
to
be
public
servants
and
are
retires
they're,
not
now
hybrid,
but
they're,
retired
and
they're.
L
J
C
C
Few
things
but
I'll
start
with
paratrans
for
ridership
I,
keep
thinking
that
it's
going
to
grow,
that
we
have
an
aging
population.
Of
course,
I
see
it
closely
with
the
a
large
number
of
seniors
here
and
are
we
ready
for
it
because
there
will
be
a
growth
and
I'm
concerned
when,
when,
when
there's
issues
so
because
it
and
of
course,
with
driver
shortages-
that's
that's
problematic
too,
but
are
we
preparing
for
that?
Can
we
see
that
demographic.
K
Mr
chair
on
the
the
long-term
question:
are
we
ready
for
it?
We
we
expect
that
we
predict
it
every
year
we
we,
you
know,
we
forecast
our
ridership
for
the
next
year
and
we
recommend
to
council
a
budget
that
will
meet
that
requirement.
We
have
had
more
capacity
than
we
needed
over
the
last
three
years,
because
ridership
was
down
because
the
pandemic,
but
if
you
look
at
the
years
before
that
we
were,
we
were
matching
capacity
to
demand
very
very
closely,
and
it's
been.
K
You
know,
except
on
the
odd
occasion
where
something
very
strange
has
gone
on
we're
we're
running
up
into
the
five
six
or
seven
years
since
we
had
to
say
no
to
a
customer
who
wanted
to
make
a
trip.
I,
remember,
I,
think
the
last
year
before
pandemic,
we
provided
that
chart
of
demand
met
and
it
was.
It
was
closed.
We
couldn't
show
it,
we
couldn't
say
it
was
100,
but
it
was
closer
to
100
than
it
was
to
99.9
percent.
K
As
the
you
know,
the
population
ages
as
new
people
join
the
the
target
market
prepare
transpo.
We
will
bring
our
our
conclusions,
our
recommendations,
Council
in
time
that
we've
gotten
time
to
buy.
If
it's,
if
it
requires
more
buses,
it
requires
hiring
more
more
people
for
the
process.
Those
will
be
in
the
the
annual
budget
process.
K
Now
that
people
with
different
sorts
of
disabilities
can
find
that
they
are
able
to
use
buses
and
trains
and
stations
without
any
barrier,
except
perhaps
on
days
where
there's
a
heavy
snowfall
or
in
days
when
you
know
they're,
the
nature
of
their
disability
is
affecting
them
more
more
heavily
than
on
other
days,
and
that
is,
you
know,
sort
of
countervailing.
The
the
general
percentages
on
the
Aging
population.
So
we're
watching
this
continuously
and
if
we
ever
run
short,
we
will.
We
will
come
and
tell
you
what
we
need.
C
Thank
you
and
I
don't
mean
to
imply
that
seniors
all
need
paratrans
Focus
they
don't
they
I'm
one,
but
so
no
I
I
think
that
it's
just
something
that
you're
just
seeing
in
our
office
just
more
more
calls
than
we
had
before
so
just
checking
in
the
top
technology
is,
is
fascinating.
I
think
it's
actually
a
really
good
thing
for
increasing
ridership.
C
K
K
I
don't
know
yet,
but
soon
very
soon,
but
not
you
know
not
tomorrow
and
and
not
as
far
away
as
the
fall
it'll
be
soon
but
I.
Don't
I
can't
Define
that
yet
there's
it's
just
it's
it's
you
know.
There's
the
physical
work
of
putting
the
new
readers
on
the
buses,
which
is
you've
seen,
is
almost
complete.
Almost
all
the
buses
have
the
the
new
red
smart
card
readers.
The
big
thing
is
the
the
Financial
Security
required
behind
the
scenes
to
allow
credit
card
information
to
be
transmitted
through
our
Network.
C
Okay,
great
thank
you.
I,
like
the
motion
from
from
Council
Hill
and
I
mean
when
you
go
traveling
it's
you're
often
able
to
you
know,
because
you're
only
in
a
place,
for
you
know
a
certain
amount
of
time
you
can
get
like
a
pass.
That's
for
X
number
of
days
or
but
also
X
number
of
trips,
which
I
think
is
what
people
are
getting
at.
C
C
Yeah
I
I
think
it's
great
for
the
tourism,
because
people
will
know
that
they
can
use
it
for
x,
amount
of
time
or
X
number
of
trips,
so
I
I
think
that
will
be
a
real
boost
to
tourism
and
that's
coming
back.
You
know
it's
all
these
things
that
we
lost
during
the
pandemic,
the
children's
past
so
congrats
to
councilor
Brockington
for
his
motion
at
budget
committee
and
having
children
after
July
1st
ride
free
under
12..
C
How
do
we
collect
the
data
on
that
and
because
I
want
to
know
how
successful
it
is
and
I
I
suspect
it
will
be
very
successful
and
it'll
be
more
adults
coming
along?
You
know,
taking
a
bunch
of
kids
out
so
that
that's
always
kind
of
posted
me
how
you
keep
track
of
it
when
they're,
free
and
you're
you
don't
have
the
data
collection.
How
does
that
work.
K
We
will
be
able
to
count
the
number
of
number
of
legs
that
have
walked
through
Fair
Gates,
where
we've
got
infrared
readers
will
be
able
to
count
the
people
when
a
you
know,
a
youth
or
adult
fair
is
paid.
How
many
people
walk
through
we'll
be
able
to
see
if
there's
any
extras,
we'll
also,
you
know,
do
a
little
bit
of.
We
can
do
a
little
bit
of
work
when
we've
got
the
passenger
account
automatic
passenger
counters
on
buses
and
compare
that
to
to
the
number
of
people.
K
C
Q
Yeah
I'm
back
sorry,
this
question
about
this
is
further
to
the
conversation
that
that
was
going
on
about
extending
the
paratransport
hours.
Would
that
be
a
if,
if
we
can
somehow
do
that
without
any
additional
cost,
would
that
be
a
council
decision
that
got
the
hours
dictated
by
policy
on
our
side
or
or
is
that
just
a
decision
by
you?
Based
on
the
budget?
We
allocate.
I
Q
Understood
and
okay
I
just
want
to
finish
off
by
echoing
counselor
Curry's
comments
that
I
think
a
Communications
package
for
for
our
monthly
newsletters
would
sorry
are
our
periodic.
Newsletters
would
be
very
nice.
We
do
this
for
the
Ottawa,
Public,
Library
and
I
think
there's
it
kind
of
benefits
the
uptake
in
their
programs
and
everything.
So,
if
maybe
make
this
a
regular
thing
too,
that
I
think
would
be
very
helpful.
O
Thanks
chair
just
one
passing
comment
about
the
marketing
or
Communications,
the
CEO
of
ingenium
and
I
have
sat
down
with
the
executive
director
of
the
food
and
agriculture
Museum.
The
ingenium
looks
after
three
museums
in
the
city.
Talking
about
bus
service,
to
the
museums,
the
firm
in
River
ward
has
a
seasonal
route.
I
think
it's
the
185
that
runs
in
the
summer
months,
all
is
to
say
promoting
these
roots
not
only
to
Ottawa
residents,
but
tourists
as
well,
who
visit
these
sites.
O
Lots
of
volunteers
volunteer
at
the
firm
and
I
think
there's
a
general
lack
of
unawareness
or
lack
of
awareness
about
these
roots,
particularly
the
seasonal
route,
which
isn't
sort
of
in
everyone's
Transit
psyche,
so
I
just
wanted
to
plants
that
there
are
opportunities
to
get
more
writers
to
these
destinations,
particularly
in
the
summer
months,
when
we
have
a
seasonal
route
and
I
just
wanted
to
make
you
aware
of
that
as
well.
Thank
you.
J
Thank
you
chair
previously,
before
pre-pandemic
we
and
in
my
former
life
when
I
was
in
corporate
Communications,
we
worked
with
tourism,
Ottawa
Ottawa
tourism,
Ottawa
tourism.
Sorry
to
promote
you
know
this
Ottawa
city
of
Ottawa
Services,
for
for
tourists
coming
to
the
city
who
want
to
know
you
know
how
to
get
around
or
what
to
do,
but
we
will
use
as
part
of
that
partnership
for
that
that
phase
two
capitalizing
on
these
events
and
activities.
O
I
think
there's
ample
opportunities
for
every
destination
in
this
city.
We're
not
there
yet,
but
every
description
in
any
type
of
brochure
any
type
of
advertisement.
There
should
be
a
root,
a
bus
route
or
an
LRT
station
mentioned.
So,
if
you're
going
to
take
public
transit
for
every
single
destination
in
the
city,
here
is
the
route
or
the
line
that
you
take.
But
thank
you.
D
Okay,
I
had
a
couple
things
I
wanted
to
ask
about:
one
was
in
the
ridership
actuals
versus
budget,
so
the
actual
number
of
riders
in
January
was
5.5
million
against
our
our
budget
of
5.8
million
Riders,
which
is
94.8
percent.
But
then
the
actual
Revenue
was
11.3
million
dollars
versus
12.9
million
dollars
budget,
which
is
87.6.
D
K
January
is
you
know
in
January
this
year
was
probably
about
the
first
10
days
was
still
influenced
by
the
holidays
so
and
the
the
you
know
the
federal
return.
So
a
lot,
a
lot
of
office
workers
and
a
lot
of
University
students
were
not
traveling
during
the
first
third
of
the
month
when
we
get
into
February
we'll
have
the
shorter
month,
but
you
know
different
different
snow
effects.
D
Okay,
yeah.
Thank
you.
It's
it's
just
it'll
be
interesting
as
we
talk
about
different
Fair
discounts
or
packages,
and
we
we
do
have
to
be
cognizant
of
the
budget
that
we
set
and
making
sure
that
we're
we're
not
discounting
too
much
that
we're
going
to
be
at
risk
of
not
being
able
to
meet
meet
the
budget.
The
last
thing
is
just
I'm
really
interested
to
see
the
results
of
those
survey
and
and
interested
to
see
how
some
of
the
public
feedback
is
is
being
considered
and
applied
to
advertising.
D
The
top
three
questions.
We've
been
getting
from
Riders
going
back
to
work
in
my
ward,
one
is
they're
all
pretty
easy
ones
to
answer,
but
it's
interesting
because
they're
ones
that
I
would
take
for
granted
because
I've
been
taking
the
bus
and
the
train
throughout
one
is:
can
I
get
a
spot
at
the
park
and
ride
still?
How
hard
will
it
if
I
show
up
at
8
30
will
I
be
able
to
get
a
spot?
D
Yes,
absolutely
it's
easy
to
get
a
spot.
The
other
one
is.
How
long
will
I
have
to
wait
for
the
train
in
the
morning,
which
you
know
well
probably
about
five
minutes
and
then
the
other
one
is
what
app
can
I
use
for
to
find
out
when
my
outcomes
so
to
regular
users
or
maybe
even
to
staff?
These
would
seem
like
really
obvious
questions,
but
for
if
you
haven't
taken
a
bus
for
the
train
in
three
years,
you
do
have
some
some
really
good
questions
that
we
need
to
answer.
D
So
thank
you
for
the
presentation
today.
I,
don't
think,
there's
any
more
questions.
We're
going
to
move
on
now
to
the
next
item
on
the
agenda,
which
is
a
counselor
Lowe's
motion.
He
gave
us
notice
of
this
motion.
It's
on
paratranspo,
the
fair
Zone
study
for
barhaven,
Riverside,
South
and
manateec.
We
have
one
speaker
registered
Mr
redens,
but
what
I
like
to
do
is
counselor.
Q
Absolutely
thank
you
chair.
This
kind
of
builds
off
a
fun
joke
that
that's
partially
becoming
reality.
That
Barrhaven
is
about
to
swallow
manotic.
So
with
with
the
growth
of
both
communities,
not
only
are
they
becoming
geographically
closer
but
socially
closer
as
well.
That
means
it's
quite
normal
for
residents
in
one
to
seek
employment
and
services
in
the
other.
Q
One
such
example
is
the
share
a
community
group
home
in
manitic
Village,
which
provides
young
adults
with
special
needs,
with
opportunities
to
become
more
independent,
and
their
clientele
includes
many
people
from
across
barhaven
and
bits
of
Riverside
South.
Currently,
once
a
paratransible
vehicle
crosses
barnsdale
Road,
the
trip
becomes
a
10
rural
flat
fare
and
I'd
like
to
know
that
the
southernmost
extent
of
barhaven
abbots
barnsdale
Road
and
the
northernmost
bit
of
manateek
abbots
barnsdale
road.
So
this
motion
kind
of
asks
a
stat.
Q
Well,
this
motion
asks
staff
to
explore
the
feasibility
of
creating
a
special
kind
of
paratransport,
fair
Zone
in
recognition
version
of
that
Geographic
and
social
closeness
of
the
community's
need
for
an
equitable
option
for
a
paratranspo
users
to
get
between
Bar
Haven
and
manateek
Village,
which
is
you
know
if
the
question
comes
up
about?
Why
not
Orleans
at
Cumberland
or
why
not
can
add
on
carp?
It's
because
there
really
is
just
about
a
kilometer
or
two
between
these
two
communities.
D
E
Yeah
I,
like
the
intention
of
the
of
the
motion,
but
it
puts,
puts
one
area
versus
another
area.
I'll
give
you
a
couple
examples
because
I
live
in
hearing
gate
areas,
the
casino
in
Gatineau
41,
kilometers,
regular
Fair
Casino
in
Albion,
Road,
11.2
kilometers
from
my
place,
twelve
dollars,
One
Way,
manateek,
Library,
19.3,
kilometers,
twelve
dollars.
One
way
my
doctor
is
in
Stittsville
34,
7,
34.7,
kilometers,
regular
fare.
E
The
people
on
people
of
paratrons
will
have
doctor's
appointments
on
on
Greeley
in
Greeley,
twelve
twelve
dollars.
One
way
some
areas
in
Statesville
is
not
free
car.
We
have
customers
that
use
paratransville.
They
have
to
pay
a
fee.
People
with
disabilities
just
can't
happen
in
a
car
to
go
to
these
spots.
You
offer
a
cab
coupon,
but
bylaw
services
are
still
working
on
a
report
report
for
the
accessibility
cab,
the
lack
of
lack
of
transportation
for
people
with
disabilities
to
important,
like
doctors.
Appointments
can
make,
make
or
break
someone
on
affordability.
E
D
M
Q
K
S
Thanks,
so
this
is
a
worthwhile
inquiry,
but
I'm
just
wondering
maybe
for
counselor
low.
Is
there
a
reason?
It's
not
a
an
inquiry
from
which
you
take
the
results
and
make
a
proposal
for
a
council
or
or
commission's
decision
I.
Just
I
I
worry
that
we
send
these
things
to
staff
trying
to
get
staff
to
come
up
with
the
conclusion
that
we
want,
rather
than
doing
our
homework
coming
up
with
a
proposal
that
for
the
consideration
of
the
commission
and
then
asking
us
to
vote
on
it.
Q
That's
for
me
right,
yeah,
excellent
question.
Excellent
point.
I'll
be
honest.
It
was
I
created
this
during
budget
time,
so
I
I
thought
of
this.
As
emotion
and
staff
had
said,
you
know,
I
think
it's
better
that
we
study
it.
So
I
kind
of
I
was
a
little
narrow-minded
in
making
this
as
a
motion
because
it
started
as
that
thought
for
me.
So
that's
that's
the
honest
answer.
Okay,.
S
I,
just
I
I'll
vote
in
favor
of
this
I'm
sure,
but
I
I
I'll
be
curious
to
see
what
the
the
factual
basis
for
their
findings
are
because
I
think
that's
what
you
need
to
work
with
in
order
to
actually
make
a
proposal
rather
than
ask
staff
to
sort
of
try
to
nudge
us
in
one
direction
or
another.
I
know
how
busy
OC
transport
staff
are.
So
thank
you.
D
O
Brockington
thanks
Jay
I,
guess
the
the
challenges
I'm
having
with
the
motion
for
us
is
it's
specific
to
a
geographic
area
of
the
city
as
opposed
to
the
city
as
a
whole
and
I.
Think
Mr
redden's
comments
illustrate
the
discomfort
I
have
at
the
moment.
Is
we
have
these
examples
not
just
in
Awards,
3
and
22.,
and
so,
even
if
this
passes
and
staff
do
the
work
and
we
make
changes,
we're
going
to
smooth
out
the
fares
being
charged
in
this
geographic
area,
but
then
leave
all
the
other
areas
where
we
should
address
it
unaddressed.
K
Mr
chair,
we,
we
will
always
make
our
recommendation,
pointing
you
know
in
every
recommendation.
Everything
will
be
influenced
by
the
equity
and
inclusion
lens,
where
we
make
sure
that
we're
treating
all
customers
of
the
city
appropriately
and
if
there's
ever
a
discrepancy
there,
we
would
bring
that
to
your
attention,
but
we're
also,
of
course,
you
know,
as
we
will
always
follow
the
direction
of
counsel.
K
K
They're,
not
in
a
small
box,
there
are
people
who
are
traveling
between
Barham
and
magnetic
manateecon
and
barhaven
for
their
routine
needs,
but
they're
not
distinct
from
the
people
who
are
traveling
from
just
that
little
bit
further
into
Nepean,
or
just
that
little
bit
further
into
Reno
Township.
There's
there's
a
real
need
here
and
the
the
policy
decision
that
Council
made
in
I'm,
guessing
that
it
was
around
20
11
into
2011
to
replace
the
previous
fare
by
distance.
K
The
three
zones
for
Rural
fairs,
which
gave
the
and
we
had
a
a
quite
a
number
of
of
separate
Fair
types
at
that
time,
and
the
decision
that
Council
made
at
that
time
following
strong
delegations
from
the
public
was
single
flat
fare
for
all
trips
across
the
rural
urban
boundary
flat.
Fair.
Not
we
had
had
nine
dollar
trips,
we
added
five
dollar
trips
going
up
to
25
trips.
They
said
you
know.
K
O
Right,
I,
just
I'm,
not
disputing
the
the
matter
that
counselor
Lowe
has
raised
in
in
his
Ward
and
between
the
two
words,
but
in
absence
of
sort
of
a
city-wide
Focus
where
this
could
be
named
as
one
of
the
geographic
areas
to
study.
I
I
can't
support
the
motion
as
worded
now,
because
I
do
believe
it
will
just
create
greater
inequities
between
certain
communities.
I
prefer
we
look
at
it
as
a
whole
to
try
and
smooth
that
out.
So
I
just
wanted
to
share
some
of
the
concerns
I
have
at
this
time.
P
Art,
thank
you,
chair,
I
know,
casser
Lowe
is
up
as
well
and
they
have
maybe
make
a
change
or
something
I'm,
not
sure,
but
I
just
wanted
to
just
briefly
comment
on
the
urban
Transit
area
and
rural
area
a
and
rural
area.
B
I.
Don't
think
this
has
a
big
effect
on
those
things.
But
do
you
anticipate
changes
to
that
those
policy
pieces
based
on
service
This
this
term.
K
Well,
Mr
chair,
we'll,
have
we'll
have
a
report
to
you
this
year
to
follow
the
policy
directional
Council
that
the
urban
Transit
area
will
always
be
the
same
as
the
urban
area
and
the
official
plan.
There
will
be
a
bylaw
necessary
to
update
the
boundaries
of
the
urban
Transit
area
to
match
the
urban
area,
as
it
is
now
defined
in
the
new
official
plan,
as
it
was
approved
by
the
province.
K
So
there's
a
number
of
new
little
pieces
of
land
which
were
brought
into
the
urban
area,
we'll
bring
them
into
the
urban
Transit
area
that
will
reduce
their
paratransport
fares.
That
will
make
them
eligible
for
inclusion
in
our
analysis
of
future
root
changes.
We
are
not
currently
other
than
that.
Thinking
that
we'll
recommend
any
change
to
the
basic
structure
of
how
Transit
is
funded.
P
Q
It
yes,
no
I,
I!
Think
given,
given
some
of
the
conversations
that
we've
had
around
the
table
here
and
given
my
own
acknowledgment.
That
I
was
a
little
narrow-minded
when
I
was
creating
this
and
some
of
the
concerns
that
Council
Brockington
had
shared,
because
I
shared
similar
concerns
with
some
of
his
motions.
Q
D
D
M
Thank
you
chair
my
motion.
It
speaks
to
essentially
a
lot
of
the
work.
That's
ongoing
right
now.
It
formalizes
that
and
and
adds
some
some
oversight
components.
So,
whereas
the
statistics
Canada
December,
2022
labor
force
survey
found
that
approximately
one
out
of
every
10
workers
now
works
both
at
home
and
and
at
an
employer
provided
workspace
commonly
referred
to
as
hybrid
working,
whereas
over
a
hundred
thousand
Federal
public
servants.
M
M
Therefore,
be
it
resolved
that
the
Transit
Commission
direct
staff
to
develop
and
report
back
to
Transit,
Commission
and
Council
on
a
new
monthly
renewable
Fair
model
targeted
at
hybrid
workers.
Be
it
further
resolve
that
the
new
subscription
model
be
designed
to
provide
hybrid
workers
with
similar
incentives
as
they
received
when
using
the
monthly
pass
to
commute
to
work
five
days
a
week.
M
Be
it
further
resolved
that
an
appropriate
marketing
plan
that
addresses
the
cost
of
private
vehicle
parking,
the
significant
increase
in
highway
traffic
year
over
year
and
the
benefits
of
the
new
hybrid
paths
be
developed
for
launch
in
concert
with
the
new
subscription
model
and
be
it
further
resolved
that
staff
provide
the
Transit
Commission
a
report
by
Q3
of
2023
outlining
their
progress
on
the
development
of
the
new
subscription
model
or
models
with
a
goal
of
implementation.
No
later
than
Q4
2023,
sir.