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From YouTube: Transit Commission - 18 December 2019
Description
Transit Commission - 18 December 2019
Agenda and background materials can be found at http://www.ottawa.ca/agendas
A
Since
we
last
met,
as
you
may
remember,
at
the
transit
Commission's
last
meeting
on
November
20th,
we
received
a
similar
update
from
mister
man
Kony,
although
I'm
happy
to
tell
you
today's
will
be
shorter
at
that
time.
The
Commission
also
approved
a
motion
to
add
these
updates
to
all
regular
transit
commission
meetings
until
such
time
as
they're
no
longer
required
without
needing
needing
to
waive
the
rules
of
procedure
to
add
them
to
the
agenda.
Today
we
will
receive
the
presentation
from
mr.
A
Mahoney,
followed
by
public
delegations,
and
members
can
then
ask
questions
of
the
delegations
I'm
following
this,
we
will
have
questions
of
staff.
I
would
remind
members
that,
because
this
was
called
as
a
special
meaning,
this
will
be
the
only
matter
for
the
Commission's
consideration
at
today's
meeting.
If
members
have
any
notices
of
motion
or
inquiries,
they
may
introduce
them
at
the
end
of
the
meeting
prior
to
adjournment.
A
B
Thank
You
chair
good
morning,
members
of
transit
Commission.
So
today's
agenda
is
the
same
as
the
previous
update.
We
gave
you,
however.
In
addition,
what
we
have
brought
forward
for
you
is
various
other
topics.
Five
other
areas
we're
going
to
be
giving
you
some
information
relating
to
bus
service,
reliability
because
I
know,
there's
questions
out
there.
B
I
also
want
to
bring
forward
information
on
bus
cancellation
process
and
the
two
audits
that
were
done
by
the
Auditor
General
and
we're
happy
to
explain
what
happened
on
those
two
Saturdays
in
terms
of
some
of
the
tweets
that
didn't
get
out.
I
also,
obviously
want
to
talk
about
scheduling.
There's
been
a
lot
of
discussion
in
the
media
and
I've
seen
the
tweets
and
the
comments
about
scheduling
and
how
it's
done
and
what
we
can
and
can't
do.
I
also
want
to
talk
about
the
upcoming
bus
service
changes
where
we
invest.
B
That's
out
there
that
you
need
from
us
so
in
terms
of
rail
service,
I'm,
very
pleased
to
advise
that
rail
service
is
improving
significantly
with
fewer
disruptions,
providing
much
more
reliable
service
for
our
customers.
I'm
sure
you've
seen
and
experienced
that
or
felt
that,
in
terms
of
what's
going
out
on
out
there,
we're
continuing
to
work
on
those
four
rail
specific
areas.
The
train
control
monitoring
system,
you're,
going
to
hear
from
Troy
that
we
didn't
have.
We
had
zero
occurrences
of
that,
so
the
containment
software
is
is
working.
B
Well,
we
have
we're
continuing
to
look
at
the
V
OBC
issues,
the
vehicle
on
board
controller
door
operations.
We've
got
lots
of
information
for
you
and
you're
gonna
get
a
you're
gonna
hear
in
the
presentation,
you're
all
getting
extensive
material
that
we
need
your
help
and
pushing
out
and
getting
out
to
our
customers,
because
we're
still
having
customer
door
and
doors
being
held
and
then
an
update
on
tracks,
which
is,
of
course,
there
have
been
improvements
across
all
of
these
areas.
So
again,
I
always
give
our
TG
and
RTM
credit
where
credit
is
due.
B
They
are
focused
on
it.
I
also
want
to
thank
this
management
team
and
all
the
thousands
of
employees
at
OC
Transpo
on
all
sides
of
the
operation,
because
we
we
are
intensely
monitoring
everything
that's
going
on
out
there,
and
you
know
here
my
wrap-up
that
the
detailed
deep
dive
operational
review
has
commenced,
with
RTG
so
improvements
across
the
board
and
and
this
graph.
This
is
the
same
graph
that
you
saw
in
the
last
update.
B
It's
these
are
indicators,
and
if
you
look
at
last
week's
performance,
what
that
graph,
the
data
will
tell
you
is
we
ran
99.5%
performance
on
the
rail
service,
so
downward
is
better.
This
is
the
percentage
of
kilometers
missed,
and
you
know
a
reminder
when
we
had
that
big
six
percent
spike.
That
was
the
track
weld
issue
so
you're,
seeing
a
downward
trend
will
we
have
week
after
week
of
99.5
I'm
tell
you
that
right
now,
probably
not.
B
That
is
an
amazing
performance
week,
but
we
look
for
trends
and
we
share
this
data
every
single
day
regularly
with
RTG
and
RTM.
They
have
their
data
and
we
make
sure
that
we
know
what's
going
on
out
there,
and
these
are
all
byproducts
of
addressing
those
issues
as
you're
gonna
hear
from
mr.
charter,
but
also
our
amazing
staff
that
are
operating
the
trains.
Doing
some
amazing
work
on
things
like
door,
isolation
and
other
operations
to
ensure
that
we
can
get
the
highest
dependable
service
for
our
customers,
I'm
now
going
to
turn
it
over
to
mr.
B
C
During
the
weekend
of
December
6th
8th,
a
new
version
of
the
TCM,
a
software
was
updated
across
the
entire
fleet.
This
version
continues
to
provide
a
containment
strategy,
meaning
that
should
the
issue
occur,
while
the
Train
is
in
service
staff,
have
the
ability
to
quickly
reset
the
train
and
keep
that
vehicle
in
service.
It
also
continues
to
capture
data
that
is
needed
to
assist
in
the
identification
of
the
root
cause.
In
addition,
though,
what
was
added
this
new
software,
this
new
version
of
the
software,
was
updated
to
optimize.
C
The
communication
between
the
two
T
CMS
is
on
the
train.
There's
always
an
active
and
a
passive
T
CMS
on
the
train,
and
it's
simplified
communications
between
all
the
network,
core
components.
If
you
recall
the
T
CMS
controls
the
passenger
information
system,
the
speed
control
the
braking,
it
controls
all
those
functions,
so
they
simplified
communications
which
has
resulted
in
what
we.
What
we're
seeing
right
now
is
the
reduction
the
number
of
these
occurrences
on
the
line.
C
It
is,
however,
important
to
note
that,
since
the
root
cause
is
still
yet
to
be
determined,
the
dedicated
team
of
experts
continues
to
work
on
resolving
the
issues
in
this
graph.
You
can
see
that
since
the
peak
of
the
T
CMS
occurrences
in
mid-october,
the
number
has
continued
to
decline
in
recent
weeks
and
last
week
there
were
no
reported
TCMS
occurrences
while
in
service.
Therefore,
there
was
no
impact
to
our
customers,
as
I
mentioned,
as
the
root
cause
still
to
be
identified.
The
software
revision,
though,
combined
with
our
containment
plans
and
actions,
are
mitigating.
C
Again,
as
previously
reported,
the
work
on
the
vo
PCR
vehicle
onboard
controller
is
being
done
in
parallel
without
of
the
T
CMS.
Overall,
the
number
of
via
BC
occurrences
has
stabilized
and
there's
only
been
one
recent
V
OBC
issue
that
occurred
midday
on
December
13th,
which
resulted
in
a
short
delay
for
customers.
C
In
this
graph,
you
can
see
that
the
number
of
V
ABC
occurrences
peaked
towards
the
end
of
October.
There
were
two
consecutive
weeks
without
any
V
OBC
issues,
but
as
I
stated
last
week,
there
was
one
occurrence
last
week.
Work
continues
on
this
issue
with
respect
to
train
doors.
There
are
still
issues
occurring,
however.
In
most
cases,
frontline
staff
such
as
our
operators
and
supervisors,
are
able
to
isolate
a
door
which
means
take
that
door
out
of
service
but
keeps
the
train
in
service
with
minimal
delays
for
our
customers.
C
There
is
a
specialized
team
that
is
working
on
engineering
solutions
that
will
ultimately
improve
performance
by
adjusting
to
our
settings,
while
maintaining
all
the
safety
features
associated
with
the
door
operation.
In
the
meantime,
staff
and
our
control
center
continue
to
monitor
station
platforms
and
it
just
well
times
as
needed,
as
well
as
the
number
of
door
as
a
number
of
door.
Occurrences
continued
to
be
result
of
customers
holding
doors
I'd
like
to
take
the
opportunity
to
remind
everyone
to
not
hold
doors.
It
is
unsafe
and
can
create
delays
for
all
customers.
C
As
you
can
see
in
this
graph,
the
number
of
door
related
blaze
has
fluctuated
from
week
to
week.
However,
recently
we
have
started
to
observe
a
positive
trend
prior
to
December,
2nd,
the
majority
of
door
related
incidents
caused
a
delay
of
greater
than
5
minutes
was
very
common.
With
the
technical
adjustments
to
the
door
mechanisms,
staff
now
have
a
greater
ability
to
respond
and
rectified
door
issue
and
minimize
the
service
impact
as
such
effect
of
the
week
of
December
2nd.
C
We
are
now
tracking
both
the
number
of
door
occurrences,
as
well
as
the
impact
that
issue
has
had
on
our
service.
Looking
at
the
week
of
December
2nd,
there
were
two
door
related
issues
that
create
delays:
greater
than
5
minutes
for
customers
the
week
of
December
9th.
While
there
was
an
increase
in
the
total
number
of
occurrences
of
five,
there
was
only
one
incident
that
resulted
in
delay
greater
than
5
minutes
and,
as
I
previously
mentioned,
the
specialized
team
continues
to
work
on
a
permanent
engineering
engineering
solution
to
reduce
the
number
of
door
issues.
C
With
respect
to
track
switches
on
December
5th,
an
on
communicating
switch
at
blare
station
impacted
operations.
Just
after
the
morning
peak
period,
our
one
replacement
bus
service
was
put
in
place
between
Sandler
and
Blair
service
sale
on
Blair
stations
for
approximately
40
minutes,
while
rail
service
on
line
1
continued
from
Tony's
pasture
to
stainless
station
with
minimal
delays
track
switches
allow
for
the
safe
movement
of
trains
from
one
track
to
another.
The
control
center
must
be
able
to
communicate
with
all
switches,
to
ensure
that
they're
properly
aligned
for
safe
train
movements.
C
If
a
switch
is
non
communicating
or
not
properly
in
line
the
cVTC
system
will
not
allow
trains
to
continue
over
the
switch
until
is
it
attended
to
and
rectified
by
a
guideway
technician
as
tracks,
which
is
our
critical
component
of
the
railway
RT
Jean
RT
M
have
dedicated
guideway
technicians
that
are
stationed
at
the
terminus
stations,
both
Blair
and
Tony's
pasture
during
peak
periods
as
well.
During
inclement
weather
events,
RT
g
deploys
additional
resources
to
monitor
and
tend
both
to
the
switches
and
a
switch
heaters.
C
Cancelling
a
trip
is
always
a
last
resort.
There
are
variety
reasons
that
can
lead
to
a
trip
not
being
delivered
as
scheduled.
These
things
include
increased
traffic
congestion,
construction,
detours,
collisions
on
board
emergencies,
staff
resourcing
and
most
commonly
during
the
winter
inclement
weather
and
road
conditions.
C
Our
transit
operations
control
center
of
the
TOC
C
works
right
up
to
the
last
minute
to
fill
every
trip
staff
work
to
replace
or
reallocate
bus,
Raiders
and
bosses
to
fill
trips
they're
at
risk
of
not
being
delivered.
The
TSE
sap
deploy
standby
resources
are
required
to
prevent
or
mitigate
gaps
in
service
when
problems
arise.
The
goal
is
always
to
minimize
any
impact
for
our
customers.
C
We
understand
that
even
one
one
missed
trip
can
be
felt
and
we
endeavor
to
cover
all
trips
since
the
launch
of
line
1,
we
have
seen
an
improvement
in
our
weekday
service
reliability
which
you'll
see
in
the
next
slide.
Our
focus
now
is
to
continue
to
address
the
performance
gaps
in
our
service
on
both
weekdays
and
weekends.
I
appreciate,
there's,
there's
a
lot
to
look
at
this
side,
so
I'll
walk
you
through
it
sort
of
step
by
step.
C
So
what
you're
looking
at
here
is
is
the
bus
reliability,
both
weekday,
which
is
the
blue
line
and
weekends.
The
orange
line
charted
over
time
dating
back
to
prior
to
the
implementation
of
the
LRT
construction
related
detours,
so
time
being
on
the
horizontal
axis
and
percentage
of
canceled
service
being
on
the
vertical
access,
so
working
from
left
to
right
at
the
start
of
the
graph
in
the
spring
of
2015
cancelled
trips
is
averaging
approximately
0.5%
to
1%
over
the
next
year.
C
C
It
is
at
this
point
other
than
the
the
seasonal
increases
in
trip
cancellations
due
to
winter
weather
and
traffic.
Those
are
denoted
by
the
snow
flakes
that
we
start
to
see
a
decrease
in
bus
reliability
as
we
continue
along
the
graph
going
once
again
going
from
left
to
right
over
time.
The
service
starts
to
experience
an
increase
in
trip
cancellations,
with
greater
impact
on
weekdays
that
weekends,
then
in
May
of
2018.
The
service
experience
is
a
steady
decrease
in
bus
reliability,
leading
up
to
the
launch
of
LRT
in
September
of
2019.
C
What
we're
seeing
there
is,
is
you
know
the
service
and
our
customers
are
experiencing
the
full
impact
of
all
the
detours,
as
well
as
other
construction
active
as
going
on
throughout
the
city,
as
well
as
a
late
Revenue,
Service
availability
date,
a
missed,
Revenue,
Service,
availability
date
following
the
launch
of
the
LRT
and
the
and
the
implementation
of
the
Post
LRT
bus
network
service
reliability
significantly
improved
on
weekdays.
However,
while
there
was
an
improvement
on
weekends,
it
was
not
as
pronounced
as
weekdays.
We
actually
see
that
the
bus
reliability
falls
down.
C
It's
almost
quote
back
to
the
the
2015
levels
while
we
were
experiencing
before,
which
is
around
that
1%
mark,
as
just
in
closing
as
you'll
hear
later
in
the
presentation,
there
are
several
actions
that
are
being
taken
to
improve
the
bus
service
for
our
customers
on
both
weekdays
and
weekends.
I'll
now
turn
things
over
to
my
colleague,
Pat
scrounger.
C
D
Troy
I'll
start
by
talking
about
the
audits
that
we're
done
by
the
Auditor
General
that
John
mentioned
earlier.
There
were
two
of
these
in
2011,
an
audit
of
the
way
that
OC
Transpo
communicates
canceled
bus
trips
to
customers
and
in
2015
an
audit
of
how
those
cancellations
are
planned.
The
major
findings
from
the
audits
were
that
the
procedure
service,
Lee
Transport
following
are
common
and
considered
acceptable
in
the
transit
industry
for
systems
of
this
size
and
a
recommendation
that
we
implement
upgrades
to
ought
of
to
our
systems
to
automate
and
improve
timeliness
of
notifications.
D
Information
sources
that
we
provide
to
customers,
the
iPhone
app
the
data
feeds
that
are
used
by
the
independent
apps,
the
screens
that
are
in
the
stations
and
the
five
600
1000
next
trip
IVR
system.
What
is
still
manual,
though,
is
the
customized
handwritten
alerts
that
are
sent
out
to
subscribers
and
to
Twitter
followers.
D
The
transit
operations
control
center
in
their
in
their
dispatch
and
control
system
maintains
a
list
of
all
of
the
scheduled
service
for
the
day
and
when
they
receive
any
information
that
a
trip
may
be
missed
for
any
of
the
reasons
that
Troy
mentioned
earlier
there,
they
start
immediately
to
look
at
all
options
to
cover
that
service.
We
have
extra
buses
and
operators
placed
all
over
the
city
ready
to
respond.
If
there's
a
problem
in
that
area,
sometimes
we
can
ask
people
to
work
a
little
longer.
D
Sometimes
we
can
combine
on
a
very
frequent
route,
two
trips
into
one,
but
cancelling
a
trip
is
always
the
very
last
option.
After
all,
of
the
ways
of
covering
the
service
or
adjusting
the
service
are
exhausted,
and,
as
we've
mentioned
before,
and
as
many
people
see,
the
control
center
works
hard
to
fill
trips
up
to
the
very
last
minute,
our
goal
when
providing
notifications
to
customers.
These
are
the
handwritten
notifications
is
to
push
out
notifications
through
all
of
those
channels.
D
Subscribers
the
webpage
and
Twitter
provide
notifications
that
will
provide
customers
the
most
timely
and
accurate
information
that
will
help
them
to
plan
their
trip.
But
when
there's
a
contention
between
morth
and
one
notification
or
a
group
of
notifications
that
need
to
be
sent
at
the
same
time,
priority
is
set
to
the
ones
that
would
have
the
greatest
impact
on
customers,
such
as
an
elevator
being
unavailable
routes
that
are
less
frequent
school
trips
and
more
recently,
where
I've
added
o
train
line
one
to
that
list.
There
are
some
cases
when
cancellations
are
not
posted
individually.
D
There
may
not
be
a
text
message
sent
or
an
email
sent
or
a
line
on
the
web
page
or
a
post
to
Twitter.
Those
cancellations
are
reflected
through
the
automated
real-time
systems,
the
iPhone
app
the
screen
setter
at
stations,
the
open
data
feed
at
five
600
1000,
and
so
for
that
reason
we
always
recommend
those
systems
as
a
customer's
best
source
of
information
on
when
their
next
bus
is
coming.
D
There's
additional
staff
resources
that
will
be
available
in
2020
to
give
us
more
capacity
in
the
customer
service
center,
which
will
support,
live
information
going
to
customers,
including
the
notification
and
alert
channels.
We're
hiring,
recruiting
and
hiring
more
bus
operators
in
2020
to
provide
the
increased
reliability
of
service
that
Troy's
been
talking
about,
but
also
the
increased
quantity
of
service.
That
council
has
approved
in
the
2020
budget
and
the
control
center
continues
to
monitor,
respond
and
react
and
feed
information
directly
to
their
colleagues
and
the
customer
service
center.
D
I
want
to
talk
next
about
an
update
on
the
standby
buses
that
we
have
available
to
run
as
our
one
replacement
bus
service.
If
there's
a
problem
on
line
one,
we
started
those
on
December,
second,
just
20
buses,
which
were
initially
all
assigned
to
standby
at
the
baseball
stadium
after
a
couple
of
weeks
of
experience
with
those
and
very
little
use
of
them
because
of
quite
good
reliability
of
the
train
service.
D
During
those
weeks,
we've
modified
our
plans
a
little
bit
and
we've
now
spread
those
buses
across
the
city
so
that
they're
more
able
to
react
quickly
in
the
right
direction
for
a
problem
that
occurs
in
a
particular
area
and,
of
course
the
buses
would
all
move.
But
this
just
gives
us
buses
closer
to
where
an
interruption
service
might
occur.
D
So
in
the
morning
we
now
have
buses
standing
by
on
baby
station
Road
on
the
transit
way
at
West
burrow
station
just
west
to
West
burrow
station
at
herdmen
station,
still,
some
of
the
baseball
stadium
and
also
some
at
Blair
station,
and
in
the
afternoon
we
have
the
mat
baby,
o
station
Road,
the
baseball
stadium,
herdmen
station
and
sound
their
own
station.
These
are
set
up
so
that
they're
ready
to
provide
inbound
service
first
in
the
morning
and
service
away
from
downtown.
D
D
Now
I'd
like
to
talk
a
bit
about
the
upcoming
bus
schedule,
changes
and
service
changes.
These
all
begin
on
Sunday,
January,
5th
or
Monday
January
6th,
and
we
have
a
memo
coming
up
quite
soon
from
the
general
manager
with
all
of
these
changes
listed.
But
individual
counselors
got
an
email
late
last
week
with
the
specific
changes
in
their
wards.
D
D
Troy
I
mentioned
earlier,
our
customer
communications
about
train
doors
and
that
we're
sending
in
a
communication
package
really
a
copy
of
all
the
information
that's
out
there
for
customers
to
members
of
council
and
the
transit
Commission.
Today,
the
communication
campaign
continues.
The
key
message
is,
and
has
been
for
years
online
and
now
on
line
one
everyone
has
held
up
if
the
doors
are
held
open.
Those
posters
have
been
up
at
station
since,
since
the
line
opened,
we've
increased.
The
number
of
we
increase
the
visibility
with
that
by
some
things.
D
D
So
first
is
on
the
left,
the
poster
that
is
in
every
station
or
in
most
stations
and
on
every
train
inside
the
train
that
reminds
people
that
everyone
has
held
up.
If
the
doors
are
held,
open,
they're,
holding
the
doors
open,
is
unsafe
and
can
lead
to
delays
in
service.
We
added
to
that
in
October,
the
the
the
hanger
the
cardboard
hanger
that
we
put
all
over
trains
for
a
few
days.
That
was
on
the
right
to
deliver
that
message
more
directly
to
people.
D
D
D
Sorry
about
that,
there's
other
ongoing
improvements
that
are
making
the
straps
that
hang
from
the
horizontal
bars
on
the
train
have
been
installed
in
about
a
third
of
the
fleet,
and
the
remaining
trains
will
have
those
straps
installed
by
the
end
of
January.
Rtg
is
working
to
get
those
delivered
and
installed
as
quickly
as
they
can.
D
The
expanded
bypass
lane
at
herdmen
station
is
built
and
the
canopy
is
is
complete.
There
too,
and
the
similar
decorative
screens
will
be
installed
there
by
the
end
of
December,
as
well.
At
blair
station
they
shelters
at
stop
D
had
the
we.
We
removed
the
glass
on
the
doors
from
the
front
of
those
shelters
to
better
accommodate
the
observed
way
as
the
customers
were
using
the
space
and
how
they
were
moving
around
and
in
many
cases
not
moving
into
those
shelters.
D
We've
installed
platform
markings
to
remind
people
to
stand
back
from
the
doors,
don't
crowd
the
door.
Let
people
off
the
train
first
stand
back
and
wait
for
the
doors
to
open
and
for
everyone
to
get
off
before
you
move
on.
Those
are
installed
at
six
stations
now
and
we're
continuing
to
install
them,
but
it's
very
dependent
on
the
weather
that
the
surface
needs
to
be
at
a
certain
temperature
and
the
surface
needs
to
be
dry,
and
so
we
work
hard
to
use
all
the
equipment
available
to
get
it
to
that
state.
D
D
In
parallel
in
August,
through
a
routine
inspection,
the
city
had
discovered
a
sewer
line.
Some
distance
away
from
the
station
100
meters
away
closer
to
Bank
Street,
had
been
punctured
by
a
rock
bolt
that
was
part
of
the
construction
of
the
tunnel.
These
bolts
were
drilled
through
the
rock
to
stabilize
the
rock
in
2015
and
the
tip
of
that
had
penetrated
into
the
sanitary
sewer
pipe
sometime
in
2015,
there's
no
record
of
anyone.
D
Nevertheless,
RT
g,
of
course,
is
engaged
to
to
develop
a
plan
to
rectify
that
that
damage.
So
in
November,
as
you
know,
they
file
order
continued
to
be
reported,
but
the
smell
seemed
to
be
dissipating
over
time
and
even
though
the
the
sewer
line
still
has
that
that
puncture
in
it
the
repair.
Sorry,
the
repair
of
the
punctured
sewer
line
did
start
once
traffic
plans,
anointing
noise
exemptions
were
received
and
that's
being
done
largely
overnight.
That
work
started
in
November
and
was
completed
on
December
13th,
and
we
continue
to
monitor
the
smell
at
this
location.
B
You
Pat
Troy
and
in
closing
mr.
chair,
the
detailed
operational
review
that
we
talked
about
at
fedko
has
been
initiated.
So
that's
in
addition
to
the
oversight
that
we
had,
and
so
we
we've
moved
forward
on
that.
Any
issues
that
come
out
through
that
review.
We
bring
it
to
RTG
and
they
have
to
ensure
that
they're
meeting
the
obligations
under
the
project
agreement
and
then
lastly,
I
just
want
to
close
off
that
I
know.
B
There's
there's
been
I,
anticipate,
there's
lots
of
questions
on
buses
and
bus
service
and
service
planning
and
scheduling
and
all
those
things
just
a
reminder.
The
Auditor
General
is
doing
an
audit
that
you've
approved,
and
we
welcome
that
audit
and
I.
We
work
very,
very
well
with
the
Auditor
General
and,
as
you
know,
he
has
unfettered
access
to
go
anywhere
in
to
the
department
and
I
can
tell
you
that
mr.
B
Scrimgeour
and
while
this
whole
management
team,
welcomes
that
audit
and
will
certainly
bring
forward
any
improvements
or
issues
that
we
need
to
work
on
and
not
sure
when
that
audit
commences.
But
that
will
certainly
help
us
all
in
terms
of
turns
or
areas.
A
discussion
in
this
space
Thank
You
mr.
mayor
happy
to
take
mr.
chair
happy
to
take
any
questions.
B
A
You
very
much
mr.
McCarney
will
go
to
delegations
first
and
and
I'm
starting
a
list
here
of
commissioners
have
questions
mr.
Jan
Lam,
please
thank
you.
Come
on
up
I,
believe
everybody
on
the
Commission
received
a
copy
of
your
presentation,
and
it
looks
very
well
thought
out.
So
thank
you
very
much
for
sending
that
in
to
us
ahead
of
time.
So.
E
Thank
you
for
allowing
me
to
speak.
There
are
two
topics
of
interest
that
I
would
like
to
raise
concerning
the
service
changes
in
or
in
the
Orleans
area.
Following
the
October
6
bus
network
changes,
one
bus,
stop
assignments
at
plasterer,
lean
station,
two
service
levels
on
route,
39,
I'll
start
with
bus,
stop
assignments
at
plasterer,
liens
prior
to
October
6.
Any
customers
wishing
to
travel
west
of
West
to
Blair
station
and
beyond
would
wait
at
stop
2a.
E
What
was
then
routes
91,
95,
103
and
104
following
the
bus
route,
changes
on
October
6
customers
would
use
rapid
route
route
39
at
stopped
to
a
along
with
that.
Several
local
routes
from
Orleans
were
modified
to
extend
to
Blair
after
servicing
plasterer
aliens.
That
follows
the
exact
same
routing
as
route
39.
They
are
routes
33,
35
and
37.
These
three
other
routes
have
been
given
different
bus,
stop
assignments,
instead
of
being
assigned
to
stop
two
eight
examples:
route
35
has
been
assigned,
stopped,
choose
C
and
routes.
E
33
and
37
has
been
assigned,
stop
one
C,
which
is
an
off
only
bus
stop.
Furthermore,
bus
stop
flag.
One
C
does
not
have
routes.
33
and
37
advertise
I'm
raising
the
issue
of
bus,
stop
Symons
for
routes,
33,
35
and
37
is
because
39
only
operates
every
30
minutes
during
off-peak
and
weekends
passengers,
whose
local
routes
Doudna
do
not
extend
to
Blair
are
required
to
transfer
a
plasterer
means
for
route
39,
given
that
Ruth
39
only
operates
at
30
minutes
service
during
off-peak
and
weekends.
E
If
there
are
any
other
routes
that
shows
up
at
plasterer
alien
station
that
continues
to
Blair
such
as
routes,
33,
35
and
37
users
will
take
it.
As
a
result.
The
current
bus
stop
assignments
at
plasterer,
leans,
I
have
seen
customers
that
would
have
been
waiting
for
a
route
39
Blair
at
stop,
2e
frantically
running
to
stop
juicy.
Whenever
route
35
arrives
into
plaster
leans
four
routes,
33
and
37
Blair
I
have
seen
inconsistencies
in
where
bus
offers
actually
service
the
bus
stop
at
plasterer
aliens.
E
Despite
stop
one
see
being
the
assigned
stop
for
pickups,
some
use
stop
Chui
some
you
stop
to
see
and
some
loop
around
the
station
platform
and
either
use
stops
1a
and
1b.
In
my
opinion,
the
bus
stop
assignments
at
placer
liens
for
routes.
33,
35
and
37
being
scattered
all
over
the
place,
makes
no
sense.
Considering
the
30
min
frequency
on
route
39
during
the
off-peak
and
weekends
I
am
requesting
the
Transit
Commission
to
ask
OC
Transpo
to
review
the
bus,
stop
assignments
at
plasterer
liens.
E
My
recommend
recommendation
is
to
have
routes,
33,
35,
37
blare,
all
assigned
to
you
stop
to
a
before
continuing
west
to
Blair.
By
doing
so,
this
will
allow
customers
at
plastron
teens
to
use
other
bus
routes
as
an
alternative
route
39
without
having
to
run
from
stop
to
stop
within
the
station
chasing
after
another
bus
that
follows
the
exact
same
railing
is
route
39.
This
should
not
be
a
complicated
request.
E
Service
levels
on
route,
39
I
will
deviate
from
my
original
proposed
remarks
and
state
the
following.
Since
the
October
6
changes
an
issue
with
route
39,
the
the
issue
with
returning
was
the
three
min
frequency
for
weekdays
and
off-peak
and
weekends
between
Blair
and
Blair,
and
trim
on
weekdays
and
weekends.
Between
Blair
plaster,
liens
I
have
seen
the
winter
service
change
published
this
week
and
I
am
happy
to
see
the
service
being
increased
to
15
minutes.
It
is
a
good
at
start
and
I'm
thinking
we'll
see
transport
for
doing
so.
E
F
Fine
Sarah,
it's
fine.
It's
actually
a
question
for
staff
on
something
that
the
delegation
said
I'm
unclear
on
the
rules
just
delegation.
Ok,
then
that's
fine
I'll,
a
staff
after.
Thank
you.
Thank
you,
though,
for
presenting
I
I
actually
do
take
the
bus
from
Placer
leans
every
day.
So
I
absolutely
know
what
you're
talking
about
when
you
talk
about
the
different
stops.
So
thank
you
for
coming
today.
Thank.
G
Thank
You
chair
just
mister,
damn
the
the
changes
that
you
noted
about
the
thirty-ninth
service
change,
going
from
half-hour
service
to
every
15
minutes
service.
Is
that
what
what's
the
time
I
didn't
see
the
actual
published
service
change?
Sorry
you're,
the
one
is
when
not
when
is
it
effective,
but
for
what
times
of
the
day?
Is
it
going
from
30
minutes
every
30
minutes
every
15
minutes?
Well,.
E
According
to
the
service
change,
it
would
be
during
the
off-peak
so
outside
of
rush
hour.
I
understand
they'll,
continue
running
frequent
service
during
the
rush
hour,
but
during
the
off-peak,
the
frequency
increase
from
30
to
15,
along
certain
sections
between
Blair
and
trim
during
the
weekdays
and
between
Blair
and
class
rulings
during
the
weekends,
while
maintaining
the
existing
30-minute
service
to
and
from
millennium.
That's
what
I
understand.
A
D
Mr.
chair,
the
the
the
point
about
the
an
opportunity
to
improve
the
stop
assignments
at
plasterer
annotation
is
something
we're
working
on
and
we
haven't
got
our
plan
finalized.
Yet
we're
looking
at
a
number
of
aspects,
many
of
which
are
the
ones
that
mr.
Lam
mentioned
and
as
as
we
we've
just
talked
about
and
as
as
we'll
have
available
to
everyone.
In
the
memo
we've
got
major
service
increases
on
route
39
that
follow
the
initial.
D
The
initial
observations
of
how
things
were
working
once
the
network
service
change
came
into
place
in
October
and
the
priorities
that
were
set
by
the
councillors.
So
we've
got
an
earlier
westbound
trip
in
the
morning.
We're
increasing
westbound
service
in
the
morning
rush
hour
for
every
seven
to
eight
minutes
to
every
six
minutes:
eastbound
service,
leaving
Blair
station
from
every
seven
to
eight
minutes
to
every
six
minutes
and
as
mr.
D
lamb
mentioned,
increasing
service
from
every
30
minutes
to
every
15
minutes
eastbound
in
the
morning
westbound
in
the
afternoon,
through
the
midday
evening,
Saturdays
and
Sundays
we're
also
making,
as
other
adjustments
to
the
to
make
sure
that
the
scheduled
running
time
along
the
route
is
appropriate
and
that
there's
enough
recovery
time
to
make
sure
that
trips
are
better
able
to
leave
on
time.
So
all
those
many
changes
and
improvements
on
route
39
and
they
all
start
on
September
and
Sunday
January
5th.
D
A
H
Hello
John,
yes,
so
Thank,
You,
chair,
sorry,
I,
don't
have
a
written
presentation,
but
that's
one
of
the
consequences
of
responding
to
a
verbal
presentation
without
having
seen
the
material
before
on
a
positive
note,
I'm,
certainly
very
glad
to
see
the
improvements
in
availability
that
have
been
reported
and
the
progress
on
some
of
the
remedial
actions.
I
will
say
that
you
know
it's
taken
rather
a
long
time
to
deal
with
the
missing,
strap
problem.
I
think
there
should
have
been
anticipated.
H
I
was
in
Toronto
two
weeks
ago
and
all
the
new
streetcars
operating
in
Toronto,
all
of
the
new
subway
trains,
have
a
large
number
of
straps
installed
and
I
think
that
a
should
have
been
anticipated
earlier
and
perhaps
a
way
should
have
been
found
to
respond
to
it
sooner
because
the
consequence
of
that
is
that
people
are
clustering
close
to
the
doors
there
are
lots
of
vertical
stanchions
to
hold
on
to
at
the
door,
including
that
triple
one.
That's
right
in
the
middle
of
the
area.
H
You
want
people
to
move
away
from
that
area
and
not
congest
the
doors.
That's
creating
problems
for
people
who
are
trying
to
get
off
the
trains
and
I
think
that's
one
of
the
significant
contributors
to
people's
behavior
in
dealing
with
the
doors
I
did
notice
during
the
testing
period
that
the
12
times
at
the
stations.
This
is
when
the
trains
were
doing
the
run
in
prior
to
service
that
the
actual
12
times
at
stations
were
unrealistically
short
and
again.
I
think
that
that
that
is
a
significant
contributor.
H
H
We've
been
shown
by
the
drives
in
circles
tweets
that
have
come
out
from
OC
Transpo
itself
that
once
a
train
is
delayed
because
the
turnaround
times
that
the
terminals
are
so
short
only
two
minutes.
It's
only
possible
to
recover
at
best
about
a
minute
and
to
end
trip
in
terms
of
getting
the
trains
back
on
schedule.
Oc
Transpo
in
its
live
tweets
uses
the
term
residual
delays
very
very
extensively.
There's
no
definition
of
what
a
residual
delay
is.
H
But
my
observation
is
that
those
are
gaps
between
the
trains
that
can
continue
for
up
to
an
hour
or
more
before
they
can
be
got
back
onto
a
normal
service
frequency.
That
would
not
be
so
much
of
a
problem
if
the
fourteenth
train
was
running,
the
fourteenth
train
on
the
same
frequency
would
give
them
an
extra
four
minutes
per
round-trip
approximately.
That
could
then
be
used
to
smooth
out
some
of
these
delays
more
quickly.
With
respect
to
those
delays,
the
terms
used
on
the
tweets
include
slight
delays,
minimal
delays,
significant
delays,
delays
unqualified.
H
What
we
hear
is
that
really
the
threshold
that
is
viewed
as
being
the
difference
between
a
minor
delay
and
a
more
significant
delay
is
five
minutes.
I
do
want
to
point
out
that
a
delay
of
five
minutes
between
trains
is
equivalent
to
a
canceled
train
or
when
you
are
supposed
to
be
running
a
train
every
four
to
five
minutes
and
that's
equivalent
to
six
or
ten
canceled
bus
trips
because
of
the
trains
larger
capacity.
H
The
consequences
of
this
are
several
one
is
that
in
the
morning
that
directly
contributes
to
the
really
extreme
platform
congestion
we've
been
seeing
at
particularly
at
Tunney's
in
the
afternoon.
It
contributes
to
buses
heading
out
to
the
suburbs
without
full
loads,
because
the
trains
have
not
been
arriving
to
deliver
the
people
needed
to
fill
those
buses
and
in
the
worst
case,
there
have
been
a
lot
of
tweets
from
passengers
who,
because
of
these
residual
delays,
have
missed
their
last
bus
of
the
peak
back
to
their
suburban
destinations.
H
So
I
think
all
of
those
factors
have
to
be
looked
at.
I'm
glad
that
OC
Transpo
is
making
progress
it'll
be
obviously
much
better.
Once
all
the
platform
markings
are
installed,
all
the
straps
are
installed.
Customers
are
less
rest
to
maintain
their
balance
and
get
to
and
from
the
doors
and
also
information.
Maybe
is
a
little
bit
clearer
about
the
impact
and
duration
of
some
of
the
delays
that
are
being
reported
by
the
live.
Tweets.
H
I
just
had
a
couple
of
other
things:
measuring
availability
by
the
number
of
kilometers
that
a
train
that
the
trains
do
during
the
day
is
not
necessarily
reflecting
what
availability
is
really
like
during
the
particular
peak
hours,
where
its
most
important
measuring
ridership
by
monthly
pass
sales,
which
was
something
mr.
Scrimgeour
mentioned
at
a
previous
meeting,
may
not
be
that
reliable,
particularly
since
a
lot
of
people
won't
be
buying
passes
anyway.
H
For
the
for
the
holiday
period,
Norma
normally
do
and
I
think
that
any
measures
that
increase
the
clarity
of
the
systems
performance
for
the
benefit
of
the
Commission
and
the
public
are
to
be
welcomed.
So
those
are
my
comments
for
the
moment
and
I
wish
OC
Transpo
every
success
in
improving
the
service,
reliability
both
on
the
buses
and
the
trains.
Thank.
A
You
very
much
mr.
gene
for
all
those
thoughtful
suggestions.
Is
there
any
questions
for
the
delegation,
we're
good?
Okay.
Thank
you
very
much
for
coming
in
today
and
I'm
sure
we'll
see
you
at
the
February
meeting.
The
last
delegation
is
Lise,
Pascal
and
Anika.
Thank
you.
You
wouldn't
believe
how
small
they
wrote
that
sorry
about
that.
I
We
commence
a
polymer
settlement,
Marci,
OC,
Transpo,
Vetrov
emergency
means
pop
over
to
education,
a
votantes
moe
mercy
among
the
community,
see
prism,
profit
presence,
elusive
maximum,
consuming,
see
/
Bri
pissant
have
a
constant,
a
shaneoh
PTC
commit
only
he
don't
early
on
Cumberland
mistress.
You
know
torture
and
Elida.
One
of
the
leaders
of
the
aliens
Devon
did
Canada
alliance
of
London's
of
Canada
in
Orleans
and
I'm
here
to
bring
one
of
a
main
issue
regarding
transit,
see
the
dissolute
abuse
bus.
Frequent
frequency
in
Ratana
thought
only
boost
early
at
all.
I
He
constantly
only
point
de
servicio
to
booze
I
want
to
advocate
for
the
improvement
on
the
frequency
of
the
buses,
not
only
for
public
servants,
because
we
think
that
I
know
leans.
We
have
the
majority
of
the
residents
of
you
know,
have
a
nine-to-five
job
right,
but
for
residents
who
have
I
have
jobs
and
chefs
the
aren't
nine-to-five
it's
a
democracy,
LAN
weekly
boost
on
a
monthly
call,
as
Casilla
Lulu
dodging
will
get
loose,
OC
hourly
young
at
last
Dolan's
during
weekends.
The
wait
time
and
bus
frequency
is
unbelievable.
I
Are
we
being
punished
for
not
having
cars?
Some
members
of
the
community
asked
me
waiting
one
hour
or
more
out
in
the
cold
in
bus.
Shelters
are
not
well.
Heated
is
really
painful
for
safety
reasons,
especially
when
talking
about
women,
women,
safety,
I'm,
a
member
of
the
women's
March
Ottawa
Executive
Committee-
and
this
is
an
important
issue
for
me
to
apply
the
gender
lenses
and
I
also
have
coordinated
the
take.
Take
back
the
night's
march
lahul
any
Lapham
sample
reports.
Credit
report
on
the
party
on
profounder
I
said
problematic
a
ma.
I
You
see
on
canola
version
30
de
Foix
on
Don
Giovanni,
I,
told
Lewis
de
bon
appetit
a
minute.
The
was
a
tehila
lubricity,
a
party
to
do
at
home.
You
know:
Paula
push
on
Carissa
heavy
Jessica
vodka,
bougie
imported
contra
I'm,
very
aware
that
you
budget
is
tight,
but
please
consider
this
issue,
and
so
it
might
not
happen
really
soon.
I'm
very
aware
that,
but
I'm
going
to
the
next
topic,
my
second
subject
is
return
date
or
totally
booze
and
I'm
I
have
a
suggestion.
I
I
Why
don't
you
keep
the
same
number
of
trips
but
make
them
coordinate
better
so
that
one
bus
pulls
in
the
transfer
bus
hasn't
left
yet,
so
you
don't
have
to
wait
the
entire
time.
The
entire
gap,
in
other
words,
ensure
that
feeder
routes
will
be
timed
with
the
departure
of
rapid
transit
routes,
ninety
six
and
seven
and
a
nine
etc,
so
that
riders
do
not
have
a
long
wait
in
dark
places,
especially
in
the
cold
weather
and
are
able
to
quickly
get
to
their
destination.
Thank
you
very
much.
Merci
beaucoup.
J
Merci,
beaucoup
pour
votre
question.
I,
really
appreciate
the
fact
that
you're
raising
gender
equity,
because
that
is
a
concern
and
if
it,
if
it
means
women,
are
feeling
afraid
and
waiting
a
long
time
at
bus
stops.
We
should
hear
about
it
so
I
appreciate
coming
forward
today.
Is
there
is
it
so
this
is
happen?
Do
you
think
this
is
happening
in
Orleans
at
the
Orleans
station?
Is.
I
It's
not
only
happening
in
New,
Orleans
I
think
it's
everywhere
in
Ottawa
I'm,
just
saying
in
New
Orleans,
because
as
a
one
of
the
leaders
of
the
community,
the
Berean
community,
no
liens
I'm,
bringing
up
issues
that
were
brought
up
to
me.
So
I
don't
want
to
speak
to
all
of
Ottawa
but
I'm
very
aware
sitting
sitting
at
committees
on
women's
rights.
I'm
aware
of
that
is
a
citywide
issue.
Okay,
yes,
alright.
I
A
K
Thank
You
mr.
chair,
and
thank
you
very
much
for
the
presentation
today,
John
and
your
team.
First
of
all
cancellation,
wise
I,
remember
last
Riley
and
I
remember
last
year
very
well,
I
was
a
living
hell
and
I
think
I
brought
it
up
several
times,
I'm
noticing
on
many
of
the
routes
that
were
really
affected
last
year.
It
is
better
this
year,
but
overall
we're
hearing
many
many
reports
over
the
last
couple
of
days
and
no
cancellations,
I
had
a
gentleman
on
Twitter
named
Eric.
K
You
had
90
minutes
to
get
to
work
today
because
of
cancellations.
Can
you
provide
some
context
in
comment?
Is
this
an
annual
like
Christmas?
This
always
happens
is
time
of
the
year
and
if
so,
if
that's
the
case,
how
are
we
going
to
fix
it
in
the
future,
because
you
know
holidays
aside,
we
stopped
ridership
and
you
know
they
need
to
take
the
bus
to
get
to
work.
B
Yeah
we
so
we're
having
some
very
good
days.
We're
having
some
challenging
days
on
and
I'll,
separate
weekdays
from
weekends
and
what's
important
to
share
with
committee
is
what's
causing
the
cancellations,
and
you
know
we
can
all
agree
that
if
there's
a
storm
or
if
there's
breakdowns,
mechanical
issues,
you
know
that
list
of
things
everybody
can
accept
those
the
and-
and
this
is
nothing
against
the
operators.
B
Operator
shortage-
is
a
challenge
and
I
want
to
talk
about
why
that
is,
there's
multiple
things
that
is
causing
that,
first
and
foremost,
I
hope.
Everybody
appreciated
the
graph
dating
back
to
2015.
The
team
is
exhausted,
the
operators
are
have
been
working
very,
very
long,
difficult
multi-year
challenges
out
there
and
the
delay
in
the
launch
of
the
train
was
painful.
B
For
all
of
you
remember
the
route,
adjustments
that
we
did
and
then
couldn't
pull
them
back
so
for
every
one
of
those
moves,
it's
exponentially
more
stressful
for
those
operators,
because
remember,
we've
put
out
a
bunch
of
mitigation
measures
over
time,
giving
up
vacation
by
the
way
see
if
our
ages
posted
something
we're
doing
even
more
of
that
for
the
new
year,
which
speaks
to
the
second
part
of
your
question
counselor.
What
are
we
going
to
do
to
to
prop
up
the
operation?
So
why
are
we
short
drivers?
B
You
can
put
out
as
much
overtime
as
you
want
right
now.
People
are
exhausted,
there,
they've
been
working
their
entire
summer,
they've
been
going
multi-year,
they're,
giving
up
vacations
and
so
forth.
It's
it's
that
time
of
the
year
where
they
want
some
time
with
their
family
and
so
forth.
So
it's
not
because
they
don't
care
about
the
customers.
Don't
care
about
the
organization,
they're
tired!
They
be
doing
a
phenomenal
job,
the
40
extra
buses
that
we
deployed,
plus
the
20
and
by
the
way
for
every
bus
you
put
out
there,
there's
it's
two-for-one!
B
Su2
drivers
are
being
dedicated
to
that.
So
it's
about
120
drivers
that
are
on
that
piece.
The
the
plan
always
was
because
that's
come
up,
you
know.
So
how
do
we
get
to
where
we
are?
The
plan
was
always
to
do
the
major
service
change
when
we
launched
the
Train
and
remember
we
kept
saying
it
was
going
to
be
difficult.
The
biggest
service
change
in
the
history
of
us
red
and
nobody
at
this
table,
and
nobody
in
planning-
and
you
know
all
our
discussions
with
operators,
unions
and
supervisors
through
all
that
planning.
B
Nobody
thought
it
was
going
to
be
perfect.
You
don't
change
one
of
the
busiest
systems
in
North
America
overnight
and
not
expect
changes.
So
you
know
when
you
look
back
and
it's
always
easy
to
look
back.
It
was
implement
the
service
we
knew
we
were
tabling
the
seven
and
a
half
million
dollars
in
the
budget
to
do
adjustments
to
address
the
issues
we
didn't
plan
on
the
high
level
of
disruptions,
and
you
look
at
that
chart.
Remember
we're
pulling
all
your
buses
off
your
main
routes
and
so
forth.
B
We
didn't
anticipate
we're
gonna
have
to
do
a
dedicated,
20
fleet.
You
know
it.
It
pains
me
to
watch
those
buses
sitting
there
where
we
could
be
serving
customers
they're
just
sitting
there
waiting
as
a
backup
that
wasn't
part
of
the
plan.
That's
it
was
a
mitigation
measure
which
we've
had
to
put
in.
We
are
where
we
are
and
then
the
other
piece.
If
you
look
at
your
budget,
there's
a
big
bump
in
drivers
and
that's
because
the
federal
government
changed
the
the
Canadian
labor
code
on
us
in
the
summer
and
September
1st.
B
Every
single
person
that
works,
OC,
Transpo,
federally
regulated,
is
entitled
up
to
three
paid
days
off
and
two
additional
non
paid
days
off.
To
date,
we've
lost
1,400
person,
days
of
people
exercising
that
right
from
September
1st
to
date,
1,400
person
days
and
our
operators.
The
union
management
have
been
working
tirelessly
to
bring
people
in
on
overtime
and
shift,
arrange
events
buying
out
vacations
and
so
forth.
Your
budget
that
you
approved,
if
you
look
at
the
FD
counts
and
I,
didn't
get
one
question
on
that.
B
I
was
a
little
bit
surprised,
values
it's
not
just
for
the
new
service
you're
paying
to
backfill
the
new
changes
to
the
labor
code.
So
everybody's
asking
me:
why
are
you
hiring
so
late?
The
hiring
of
those
people
were
for
the
new
year,
but
when
you
compound
the
40,
the
20
and
the
impact
of
the
labor
code,
we
are
where
we
are-
and
you
know,
credit
to
staff.
We've
had
some
amazing
days
on
bus
service,
but
there's
challenging
days
and
on
weekends.
B
It's
difficult
we're
struggling
to
get
more
operators
in
it's,
not
because
they
don't
care,
don't
want
to
they're
maxed
out,
so
we
accelerated
the
hiring
process
we
were
assuming.
You
were:
gonna
approve
the
budget.
We
did
a
posting
the
first
time
in
the
history
of
OC
transfer.
We
had
to
rent
out
an
arena
to
bring
in
hundreds
of
applicants
and
we
have
on
December
23rd.
B
The
training
department
is
taking
they're,
not
taking
holidays
they're
working
every
six
days
out
of
seven
training
up
23
of
those
new
operators
every
36
days
and
by
June
we'll
have
a
hundred
additional
operators
in
the
meantime.
That's
you
know
what
to
see
if
Ray's
tweeting
out
right
now
we're
saying
okay
hands
up,
who
would
like
to
give
up
their
vacations
because
we
want
to
deliver
your
January
service.
B
So,
thank
you.
It's
the
perfect
storm
and
it's
not
excuses
I'm,
just
putting
it
all
out
there
and
on
recovery
time
and
the
peace
for
the
employees.
You
saw
the
1.7
million
dollar
investment
and
you
know
that
if
you
want
to
get
into
that
piece,
that's
all
about
the
the
contract,
the
binding
arbitration
that
we
have
and
how
that
works,
and
you
know
we're
hearing
about
well,
more
recovery
time,
more
frequency
of
service.
As
I
said
in
my
interview,
it's
not
a
bottomless
pit,
I'd
love
to
solve
everybody's
issue,
but
it's
fares,
taxes
or
service.
K
Well
think
clearly,
you're
passionate
about
it
and
I
understand
that,
and
so
just
again
real
quick
compared
to
last
year,
I
remember
last
year
we
had
a
lot
of
issues
and
I
think
it
was
more
about
the
fact
we
were
getting
to
the
point
of
light
rail.
We
weren't
there
yet
and
there
was
a
lot
of
cancellations.
There
was
people
calling
in
sick.
K
There
was
from
my
perspective,
they
were
concerned
that
they
were
losing
their
jobs,
so
there
are
cash
note
as
many
ds
as
they
could,
because
back
then
we're
gonna
lay
people
off
this
year.
It's
a
little
bit
different.
We
have
the
certainty,
we
know
we're
keeping
people
on
our
people
calling
in
sick
or
are
people
just
like
you
I
think
you've
explained
it
well,
people
are
exhausted.
K
We
can't
have
this
next
year.
So
how
do
we
better
prepare?
How
do
we
give
you?
The
tools?
Do
we
have
to
go
back
and
say
even
more
F
to
use
the
required
to
be
able
to
solve
these
issues?
Because,
frankly,
if
people
are
taking
on
too
many
hours
now,
we
need
more
drivers
to
satisfy
those.
You
know,
weekends,
the
holiday
periods,
it
seems
that's
the
issues
for
a
lot
of
these
operators,
which
do
great
work,
but
we
need
them.
B
B
But
what
we
need
to
do
is
to
build
up
the
spare
board
and
the
spare
board,
and
that's
why
we're
not
going
to
stop
100
hirings
we're
gonna
hire
more
so
that
you
always
have
spare
operators
so
that
if
someone
calls
in
sick,
you
have
the
other
person
that
can
take
that
run
or
take
that
shift
and
so
forth
and
again
those
are
the
the
very
you
know,
good
discussions.
We've
had
with
the
Union
the
union's
been
saying
for
years.
You
know
your
spare
board
is
getting
shorter
and
shorter.
B
I
think
the
other
part
that
everybody's
forgotten
is
not
one
single
person
lost
their
job
in
the
transition
of
LRT,
and
that
was
a
strategic
goal
that
everybody
wanted,
that
we
didn't
want
to
send.
Hundreds
of
people
home
there
was
could
have
been
potentially
600
people
going
home
telling
their
loved
ones
that
they
lost
their
job.
Nobody
lost
their
job.
The
threat
of
downsizing
affected
recruits.
We
seem
to
be
having
a
good
crop
of
recruits.
So
to
answer
your
question
counselor
the
money
that
we've
got
in
there.
B
We
were
also
going
to
build
up
our
spare
board
we're
building
up
the
recovery
time.
That's
that's
been
talked
about
in
the
last
week,
and
so,
but
it's
going
to
take
some
time
and
in
the
minute,
in
the
meantime,
we're
getting
very
innovative,
but
with
those
mitigation
measures
and
so
forth,
which
which
a
lot
of
them
are
very
expensive
and
we're
tracking
every
single
one
of
them,
and
this
is
going
back
to
RTG.
That's
our
position
that
we
are
in
this
difficult
position
because
of
the
narrative
that
I've
just
given
you,
okay,
good.
So.
K
I'm
happy
to
hear
that
and
I
assume
you
continue
to
work
with
the
unions,
which
there's
been
a
couple
of
operators.
How
many
operators
do
we
have
in
the
ATU
there's
about
1500,
okay,
so
to
the
1500,
and
you
know
we
have
a
few
that
are
coming
forward
now
and
there's
fear
of
reprisal
all
that
sort
of
stuff
I
get
that
who
controls
the
discussions
for
that
1,500
people.
K
It's
the
Union,
the
president
of
the
Union
I
assume
they
speak,
is
one
voice
when
it
comes
to
not
only
issues
of
concern
for
grieving
positions,
but
they
also
speak
for
salaries.
Would
that
be
the
correct
assumption,
there's
that
there
is
a
policy
and
a
procedure
that
these
things
must
be
followed
up
on?
There
is
okay,
well,
I,
have
a
lot
of
operators
in
my
area
and
I'll.
Tell
you
right
now,
as
a
councillor,
I've
actually
had
some
come
to
me
and
say
to
me.
K
Well,
I
was
supposed
to
get
this
next
position
and
it's
pretty
clear
that
I
say
well.
You'll
have
to
go
through
your
union.
That
is
the
the
procedures
that
you
must
go
through.
If
you
feel
that
there
is
an
issue
with
that,
it
protects
councillors,
because
you
don't
want
interference
from
that
perspective,
but
I've
heard
that
a
few
times
is
that
what
takes
place
they
go
to
the
Union
heads
and
say
I
should
have
received
this
position.
K
B
Multiple
avenues
for
anybody
to
take
their
issues:
they
can
go
to
their
obviously
their
supervisor
managers.
They
also
have
what
are
called
section
heads
so
there's
the
1500
operators
are
grouped
into
clusters
of
hundreds.
They
have
a
dedicated
section
head
that
is
there
to
look
after
their
issues,
support
them,
disciplinary
issues
and
so
forth.
There's
the
let's
talk
group
which
you
can
go
as
an
operator
to
speak
to
we
we
have
an
open-door
policy.
I
know
that's
an
overused
term,
but
I
can
tell
you
I
speak
to
hundreds
of
operators
regularly.
K
B
Don't
want
to
speak
on
behalf
the
Union
and
I
look
I'm
the
elephant.
The
room
is,
you
know,
am
I
upset
about
this
individual
I'm.
Not
my
issue
is
I
checked.
Who
did
you
speak
to
about
your
you
know?
I
could
understand
if
you
went
to
every
manager
and
every
supervisor
in
a
section
head
and
so
forth
and
God
told
go
away,
but
it
didn't
go
that
and
I'm
not
upset
and
I
will
speak
to
them.
I
will
try
to
understand
the
issue.
What
I'm
telling
you
I
will
tell
them
the
exact
same
thing.
B
I
would
love
to
give
and
by
the
way,
there's
hundreds
of
operators
right
now
that
are
not
happy
on
their
run.
They
would
love
to
have
more
recovery
time.
There's
also
hundreds
that
have
great
recovery
time
and
by
the
way,
seniority
rules
and
you
can
bid
for
those
jobs
right
and
by
the
way.
If
you're,
on
a
on
a
dedicated
BRT
run,
you
were
fine
with
recovery
time.
B
If
you
operate
the
six
councillor,
Menard
you're
late,
the
minute,
you
start
your
recovery
time
is
not
very
good
on
the
six
there's
a
bunch
of
those
routes
and
it's
very
difficult
job.
We
tell
them
all
this.
If
you're
the
junior
opera,
there's
gonna
be
few
years
where
you're
not
going
to
have
the
best
run
and
it's
very
depend
on
the
recovery
time-
that's
a
that's
another
word
for
can
we
have
fixed
breaks,
they
don't
have
fixed
break.
That's
the
collective
agreement!
B
K
Remember
it
quite
clearly
so
on
that
note
you
know
I'll
leave
it
at
that
I
think
there's
an
appropriate
process
in
place.
Sure
some
people
might
not
like
it,
but
it's
when
they
agree
to
just
like
I,
don't
want
to
negotiate
salaries
individually
with
operators.
I
think
we
have
to
allow
those
policies
to
really
take
hold
I'll
switch
gears
for
a
second
here,
light
rail.
We
had
this
discussion
last
meeting
about
now
we're
getting
in
the
off-peak.
K
You
see
the
students
of
you
know,
they're
finishing
exams
or
tooling
down
government
workers,
let's
face
it,
they're
all
calling
in
sick
Friday
except
for
Sarah,
but
that
being
said,
you'll
notice,
the
loads
are
decreasing.
I've
seen
it
I've
been
on
the
train
in
the
bus.
Quite
a
bit
lately,
they're
slowing
down
are
the
Train
still
running
full
steam
ahead
with
RTG
like
there,
the
real
world.
K
K
Talking
about
our
line,
one
service
and
making
sure
it's
running
like
it's
a
it's,
it's
running
like
it's
a
business
we
work
day
with
all
the
trains
connected
with
all
the
cart
suit
that
we
usually
have
out
not
slowing
down
for
the
holidays.
Schedule
I
asked
that
last
time
and
it
seemed
that
was
the
case.
They
were
going
to
keep
going
full
steam
ahead,
not
taking
a
break
for
the
holidays,
because
our
ridership
needs
a
system
in
January
and
it'd
be
better.
If
it
comes
back
that
much
better,
absolutely.
K
Great
I'll
keep
my
next
couple
of
questions
super
brief,
because
I'm
hogging
all
the
time
here
but
short
story
is
there
is
a
report
of
doors
falling
off
to
the
operator
cab
in
one
of
the
trains.
I
assume,
that's,
not
the
exterior
doors.
This
is
the
interior
stick
doors,
and
maybe
he
can
explain
what
happened
there.
C
Yes,
mr.
chair,
it
was
one
of
the
interior
doors.
It
was
one
of
the
interior
doors
to
the
operator
cab.
We
have
been
able
to
look
into
it
and
what
happened
it?
Definitely
it's
been
the
first
occurrence
we
were
able
to
confirm
through
the
CCTV
camera
footage
that
it
appears
that
there
were.
There
was
a
group
of
individuals.
C
K
C
K
C
K
K
C
Would
have
left
it
there
until
there
was
an
appropriate
time
to
take
it
off
now.
Customers
at
that
station
would
have
been
asked
to
get
off
that
train
and
board
the
next
one,
which
would
have
been
a
couple
minutes
later
three
to
four
minutes
later.
That
train
may
have
sat
there
for
a
period
of
time
until
we
removed
it,
but
there
wouldn't
been
any
further
impact
of
service
other
than
that
initial
delay
from
customers
having
to
transfer
from
one
train
to
another.
K
My
last
super
last
question
is
related
to
e-wallets.
It
used
to
be
set
to
you
about
to
our
time
windows
in
the
past.
Now
it's
reduced
to
1.5
hours,
I'm
just
wondering!
Is
there
any
and
have
we
noticed
any
impacts
on
that,
because
you
know
I
see
somebody
that
had
a
90
minute
delay
today
if
it
gets
into
91
minutes-
and
you
know
they're
outside
the
fare
paint
zone
and
they
have
to
tap
again,
have
we
experienced
any
challenges
with
that?
Is
that
something
we
have
to
review
and
maybe
put
it
back
to
two
hours.
D
Mr.
chair
its,
it
hasn't
ever
been
two
hours
in
Ottawa.
It's
been
90
minutes
since,
since
that
policy
was
doctored
in
they
I'm
gonna
say
in
the
late
80s.
Okay,
it's
90
minutes
most
times
a
day.
It's
a
hundred
and
five
minutes.
So
an
extra
quarter
hour
evenings
and
think
Sunday's
I,
don't
remember
the
detail.
We
have
had
a
couple
of
comments
from
customers
who
said
they
weren't
able
to
complete
their
last
trip
before
they
validation,
expired,
I.
D
Don't
think
we've
heard
of
one
yet
left
behind
at
a
fare
gate,
because
the
fare
gates
are
generally
in
the
middle
of
the
city.
So
right,
the
long
but
as
as
as
the
o
train
gets
longer.
That,
may
you
know
few
cheers
that
may
come
up
and
we're
always
ready
to
assist
any
customer
who
has
trouble
if
they
have
trouble
at
the
fare
gate.
We
have
the
the
Vita,
the
the
customer
help
points
built
into
the
ticket
machines
and
we're
always
happy
to
resolve
any
problem.
D
The
customers
have
had
I,
think
we've
heard
about
one
or
two
people,
since
October
who've
who've,
been
charged
in
X,
been
automatically
charged
an
extra
fare
because
they're
their
last
connect.
You
know
to
a
bus
was
later
than
it
should
have
been
because
of
a
delay,
and
so
we
just
reversed
that
charge
for
them
great.
Thank
you
very
much.
A
Thank
you
very
much,
councillor,
Tierney
and
I
think
we
should
acknowledge
that
the
after
all
that
discussion
about
the
Union
I
think
we
should
acknowledge
that
the
president
of
the
unions
here
in
the
room
today
and
has
been
a
full
partner
with
mr.
Marconi
and
his
team
in
working
out
a
lot
of
these
issues
and
so
on
behalf
the
Commission
I
want
to
thank
you
for
your
work
on
that
councillor.
Cavanaugh.
J
Thank
you
very
much
and
first
of
all,
I
want
to
thank
you
for
all
your
efforts
and
in
attacking
these
issues
that
keep
coming
up.
It
is
a
new
train
system
and
it
was
bound
to
have
bumps
and-
and
it
did
and
and
I
see,
that
they're
getting
looked
into
I
would
recommend,
perhaps
maybe
a
more
of
an
overlap
with
the
bus
service,
but
it
is
what
it
is
it
was.
J
It
was
just
three
weeks
and
and
and
so
there
therefore
it
took
you
know,
people
just
didn't
get
used
to
it
fast
enough
and
hence
door
problems
and
stuff.
I
wanted
to
ask
you
about
this.
This
labor
code
change,
which
came
into
September.
First,
you
were
saying
how
big
an
impact
it
had
on
on
hiring
in
terms
of
the
hours
and
stuff.
How
much
lead-up
time
did
you
have,
because
we
had
the
launch
just
a
couple
weeks
later.
C
The
the
changes,
the
provisions
that
Canada
label
could
have
been
discussed
for
a
period
of
time,
but
there
was
never
an
effective
date
that
was
provided
to
it,
and
then
we
were
given
notice
a
sometime
in
the
summer.
I
can
get
you
that
exact
date
that
effective
September
1st
the
the
these
new
provisions
would
be
in
place.
C
J
J
J
I
think
one
of
the
biggest
concerns
is
is
how
is
the
communications
and
we've
heard
about
how
we
know
how
many
cancellations
there
was,
and
it
was
not
the
ones
that
were
advertised.
How
can
we
do
better
in
communicating
cancellations?
Do
you
need
more
staff
in
communications
because
you
were
talking
about?
I
saw
the
slides
about
it.
Just
couldn't
do
it
fast
enough?
Is
there
a
need
for
more
communication
staff,
because
this
is
really
important
information?
We
hear
about
people
having
to
wait
in
the
cold.
J
D
Mr.
chair,
the
first
thing
that
we
are
doing
and
we've
begun.
This
already
is
to
remind
people
that
the
automated
information
systems
are
always
up
to
date
under
the
most
reliable
source,
so
using
the
iPhone
app
using
one
of
the
many
independent
apps
that
use
the
open
data.
Calling
the
five
600
1000
will
always
get
you
the
most
information,
the
most
up-to-date
information,
but
when
your
bus
is
going
to
arrive.
D
J
Telling
me
this,
but
people
are
still
telling
me
that
they're
not
getting
the
information
so
clearly,
there's
there's
some
sort
of
a
disconnect
here.
Is
it
possible?
We
can
do
better
on
this
because
they're
not
getting
the
information.
Can
we
have
it
so
that
if
they
have
an
app
that
they
can
get
an
information,
they
look
up
there
number
their
route,
and
it
says
this
bus
is
canceled.
J
This
one
got
canceled,
so
they
can
go
okay,
I'm
going
to
try
the
other
route
or
something
along
that
line,
because
in
this
day
and
age
we
talked
about
this,
and
you
sent
me
some
information
about
GPS
service.
It's
it
they're,
still
missing
links
in
terms
of
people
getting
the
information.
People
have
been
telling
me
well
yeah,
you
you
give
a
list
of
the
cancellations,
but
it's
a
whole
big
long
list.
I
have
to
find
my
route.
What?
J
D
Everyone
every
one
of
our
customers
is
obviously
making
a
different
trip,
and
many
customers
receive
that
information
and
want
to
receive
that
information
different
ways.
The
information
that
we
provide
on
the
app
on
the
screens
on
the
phone
system
and
on
the
open
data
is
when
is
your
next
trip
going
to
come?
So
it's
it's?
Not
this
trip
has
been
canceled.
It's
that
this
will
be
your
next
trip,
that's
available
all
the
time
for
everybody,
but
that's
not
in
all
cases.
The
way
everyone
wants
to
consume
the
data.
D
Some
people
would
like
to
hear
about
the
exceptions
rather
than
the
then
what's
going
to
happen
next,
there's
a
a
wide
range
of
independent
apps
out
there,
which
all
for
iPhones,
Androids
and
and
for
the
web,
which
provide
the
information
in
different
ways.
We
always
and
we've
got
on
our
webpage.
We've
got
a
library
to
all
of
those
apps
so
that
people
can
try
different
ones,
find
the
one
that
works
for
the
way
they
want
to
receive.
D
The
data
I
have
only
two
on
my
phone:
I
use
the
ocean
Transpo
iPhone
app
first
of
all,
but
when
I,
when
there's
specific
things,
I
want
to
look
into
deeper
than
our
own
app
provides.
I
use
the
transit
app
other
people
use
bus,
buddy,
OC,
Transpo
bus
tracker,
there's
many
apps
and
people
can
choose
the
one
that
provides
the
information
that
they
find
best
suits
them,
but.
J
D
J
D
J
B
C
J
C
Would
have
to
check
myself
I
think
that's
probably
fairly
in
line,
but
you
need
to
keep
in
mind
that
across
the
industry
there's
very,
very
different
terms
and
conditions
that
employees
the
entitlements
they
have
it
very
very
different.
So
you
know
in
one
area
you
can
see
a
lower
number,
but
their
entitlements
to
certainly
provisions
are
much
much
different
than
what
we
would
have
here.
So
it
is
sometimes
difficult
to
compare,
but
I,
don't
think
we're
we're
far
off
the
mark
from
where
the
industry
is
okay,.
J
Is
this
something
that
is
being
addressed
as
it
related
to
I
mean
you're,
talking
about
the
exhaustion
and
obviously
you're
bringing
in
more
drivers,
but
I?
Also
wonder
about
the
mental
health
and
the
stress
level
that
that
drivers
are
going
through
because
you'll
help
burnout
for
sure?
How
is
that
being
addressed?.
B
So,
in
terms
of
absenteeism
going
back
to
that
chart,
pre
2015
things
were
much
better
absenteeism
did
increase
through
all
those
detours
and
the
frustrations
in
terms
of
the
mental
health
I
know
that
corporately.
As
you
know,
mr.
kennel
åkesson
his
term
of
counselor
priority
mental
health
was
part
of
the
strategy.
There
is
a
survey
that
is
rolling
out
to
every
single
employee
that
they
fill
that
out.
There's
a
questionnaire
in
that
and
it
speaks
exactly
to
the
area
they're
talking
about
their
overall
wellness.
B
We
also
have
the
peer
support
network
at
OSI
transfer,
which
has
been
nationally
recognized
as
one
of
the
best
peer
support
networks,
and
then
we
have
all
those
other
channels
that
I've
talked
about
in
terms
of
wellness
and
they
can
bring
up
issues
and
things
like
that.
And
then
the
section
heads
which
have
dedicated
groups
of
operators
and
mechanics
also
look
at
absenteeism
and
they
work
with
employees
to
understand
how
they're
doing
what's
driving
the
absenteeism,
how
we
can
help
and
get
back
to
work,
how's
their
wellness.
B
J
You
I
appreciate
that,
because,
probably
in
in
any
organization
your
biggest
resource
is
human
resource
and
we
want
to
keep
them
strong.
So
I
really
appreciate
that
you're
doing
that
in
terms
of
the
hiring
that
you're
doing
right
now,
how's
it
going
on
gender
equity.
Are
you
reaching
out
to
encourage
more
women
to
apply.
C
Yes,
mr.
chair,
we
work
closely
with
our
HR
partners
and
make
sure
that
you
know
we
are
we're
hiring
that
diverse
workforce
that
are
representative
of
the
city
that
we
want
to
see.
So
that
does
factor
into
it.
And
we
said
we
work
with
our
HR
partners
and
make
sure
that
we
use
all
AB
and
used
to
communicate
out
and
get
people
aware
and
interested
in
applying.
C
Yes,
mr.
chair,
through
our
ongoing
recruitment
campaign,
I
mean
we're
always
sort
of
almost
in
that
recruitment
mode,
so
yeah
we
will
continue
to
do
those
those
types
of
things
and
we'll
continue
to
engage
HR
and
make
sure
that
we're
we're
communicating
in
various
different
ways
and
to
various
different
groups.
Thank.
J
You
in
regards
to
the
buses
that
were
waiting,
different
places
and
I,
see
that
they're
going
to
be
all
over
not
just
at
the
baseball
stadium.
I
appreciate
that
the
idling
is
going
to
be
reduced,
I'm
still
puzzled.
Why
we
need
it
because
the
fire
trucks
and
ambulances
don't
sit
there,
an
idle
and
their
emergency
vehicles,
but
I
hope
that
we
will
keep
the
idling
almost
till
nail.
I
mean
we
just
passed
the
climate
change
emergency
plan
yesterday
in
terms
of
reducing
greenhouse
gases,
so
I
hope
that
will
be
top
of
mind.
A
J
G
A
A
L
Okay,
fair
question:
first
of
all,
thank
you
for
calling
this
meeting
I
want
to
get
to
the
technical
issues
of
the
trains
first,
so
the
brain
of
the
Train,
the
TCMS
system
and
I've
asked
before.
If
the
for
technical
issues
that
we're
working
with
now
were
identified
during
the
testing
phase,
the
answer
was:
no:
we've
had
trains
on
the
tracks
for
over
a
year,
so
I'm
trying
to
understand
why
the
TCMS
issue
has
only
come
up
once
we
went
for
revenue
generation
service.
B
We
don't
have
that
answer,
but
we
just
hired
a
TCMS
expert
that
will
be
funded
through
the
charge
back
to
our
TG,
to
get
to
root
cause
and
to
answer
all
those
questions.
So
there
are
theories,
there's
a
all
those
engineers
meeting
every
single
day
from
around
the
world,
they've
done
the
containment,
so
that's
what's
causing
it
not
to
go
into
the
pause
mode,
but
there
is
no
root
cause,
but
we
I'm
not
just
waiting
for
the
consortium
I'm
bringing
in
a
dedicated
team
that
has
done
TCMS
fixes
around
the
world.
Okay,.
L
L
If
I'm
about
to
pry,
open
doors
and
they're
stickers,
there
I'm
not
gonna,
remember
the
poster
I
passed
in
this
station
that
might
be
all
subliminal
reminders,
but
I
think
it's
the
stickers
on
the
doors
which
I've
seen
in
every
other
public
transit
system,
I've
written
on
the
doors.
That
is
probably
the
most
effective
way.
L
The
drivers
I
heard
today
for
the
first
time
that
we're
not
going
to
have
a
full
complement
of
a
hundred
new
drivers
until
June
that
takes
me
by
surprise
I
thought
we
were
going
like
gangbusters
to
make
sure
those
hundred
would
be
in
place
by
the
end
of
January,
because
we
are
gonna
have
another
bad
winter.
We're
not
gonna
have
a
full
complement.
These
cancellations
are
going
to
continue
through
the
winter,
which
causes
me
great
alarm.
What
is
the
challenge
in
hiring
those
folks?
All
at
once
is
just
a
capacity
issue
on
the
training.
B
First
and
foremost,
there's
the
MTO
approved
requirement
for
the
36
day
training
and
spells
at
all
the
protocols
as
to
what
they
have
to
do
and
that's
been
audited
by
MTO.
That's
also
been
reviewed
when
we
had
the
tragic
accidents
and
we
have
to
follow
that.
What
we
did.
We,
we
tried
to
do
exactly
what
you're
saying:
how
could
we
accelerate
more
hirings
and
what
we
need
are
more
trainers,
so
we
look
to
other
properties,
Toronto
Kingston,
Cornwall
others
could
we
secand
and
we
would
pay
and
house
their
trainers.
B
Unfortunately,
everybody's
trying
to
get
operators
across
North
America
there's
a
shortage,
so
we
can't
borrow
from
other
properties
we're
still
trying
we're
doing
that
contracted
services.
Can
we
contract
out
and
bring
in
professional
trainers
to
have
the
bus
types,
the
the
information
that
our
in-house
trainers
have
just
simply
doesn't
exist.
So
what
we've
gone
from
is
a
an
increased
schedule
longer
hours
and
right
now,
what
we're
looking
at
is
minimum
23
every
36
days.
B
B
Not
stopping
at
100
we're
going
to
continue,
because
that
way
we
can
build
up
the
spare
boards
so
that
where
the
goal
is
get
all
the
operators,
we
need
the
mitigating
factor
right
now
that
we've
just
agreed
with
the
Union
is
we're
going
to
reduce
vacation
allotments
and
we
pay
them
a
premium
for
doing
that
for
that
period,
which
gives
us
those
additional
drivers
that
we
need
for
the
service
in
January.
Mr.
L
C
No,
it
was,
it
was
a
compounding
effect.
The
detours
were
a
large
component
of
it,
but
when
we
also
started
to
experience
the
the
mist
RSA
dates,
that
became
more
and
more
problematic
to
recruit
and
in
that
did
compound
the
issue,
but
detours
construction,
as
well
as
a
challenge
with
recruiting
operators,
was
sort
of
the
three
things
that
were
the
primary
causes.
So.
L
D
So
mr.
chair,
we
and
the
first
not
the
first,
the
most
recent
iteration
of
this
is
what's
coming.
In
January,
we
have
a
very
good
process
to
analyze
operational
data,
the
the
data
that
come
from
the
buses
of
exactly
how
long
they've
taken
to
get
over
the
route
to
analyze
that
and
make
a
recommendation
for
what
the
running
time,
what
the
scheduled
running
time
when
each
route
should
be.
That
hits
the
right
balance
between
not
having
to
short
a
time
and
not
having
too
much
time,
because
either
one
of
those
will
cause
disappointment
to
customers.
D
The
other
part
of
it
is
to
work
on
what
is
the
right
time
that
we
should
change
without
the
terminal
points
between
when
the
trip
arrives
and
when
the
trip
leaves
so
that
if
a
trip
comes
in
a
couple
of
minutes
late,
it
can
still
leave
on
time,
but
not
to
spend
more
time
than
is
necessary
there,
because
that
would
take
away
resources
that
would
otherwise
be
useful
for
more
capacity
for
customers.
So
it's
about
hitting
the
balance
on
both
of
those.
D
What's
in
the
the
service
changes
that
we
emailed
to
you
last
week
and
that'll
be
in
this
forthcoming
memo
are
the
most
recent
round
of
that
they're,
the
first
one,
it's
the
first
round
to
be
done
using
the
actual
operational
data
that
we've
been
receiving
since
the
major
route
change
on
October
4th,
and
this
is
a
continuing
process.
There
is
funding
from
Council
for
any
additional
changes.
We
need
to
make
and
we'll
just
continue
to
do
this
and
make
more
changes
so.
L
You
have
responded
to
a
number
of
counselor
issues
that
have
been
brought
to
your
attention.
That's
reflected
at
least
partially
reflected
in
the
January
changes.
But
how
are
you
analyzing
the
scheduling
from
sort
of
a
macro
level?
We
give
you
bits
of
information,
but
I
want
to
be
comforted
that
you're
looking
at
the
schedules
from
a
city
wide
a
district
level
to
know
that
there
are
some
scheduling,
challenges,
problems
that
need
to
be
fixed.
So
what
assurances
do
I
have
that
that
is
being
done,
who's
actually
doing
that
type
of
analysis.
B
Mr.
Jack
can
chair
the
planning
staff.
Does
all
that
but
I
as
I
said
in
my
last
slide,
I
think
for
you
to
gain
that
comfort,
because
you've
asked
me
that
before
that
I
point
to
the
Auditor,
General
and
and
his
review
of
that
will
come
back
with.
If
there
are
gaps,
how
do
we
close
them
or
if
there's
concerns
or
issues
and
and
what
are
those
gaps?
Is
it
we
don't
have
the
right
staff?
B
But
if
that
doesn't
give
you
the
comfort,
because
it's
being
asked
over
and
over
again
I
suggest
you
talk
to
the
outer
general
cuz,
he
can
go
in
as
deep
and
as
hard
as
he
wants
to
look
at
all
this
stuff
and
I.
Welcome
it
I
truly
welcome
it
that
if
there's
improvements
to
do
for
the
customers
and
for
you
as
council,
we
will,
we
will
execute
on
that
front.
Can.
B
Absolutely
councilor
I'm
bringing
a
plan
in
q1
we've
always
said
once
we
got
through
LRT,
we
needed
to
go
back
to
the
rhythm
of
tabling
a
annual
work
plan
for
this
committee
and
that
plan
will
list
every
single
initiative
that
we're
going
to
do
other
than
businesses
normal.
We
will
give
you
what
the
output
of
that
is.
You
will
review
it.
You'll
tell
us
whether
or
not
you
want
us
to
proceed
on
those
you
can
amend
it.
I
know
councillor
flirty.
He
was
talking
about
a
motion
I
suggested.
B
He
brings
that
to
that
meeting
on
performance
measurement
and
and
then
we
report
back,
like
other
committees,
do
Hydra
parking
authorities
which
I've
done
in
my
previous
at
portfolios.
So
the
following
February
we'll
come
back
to
you
and
say:
there's
what
you
asked
us
to
do.
This
is
what
we
did
and
we'll
have
metrics
around
that.
So
that's
all
coming
in
q1.
L
Excellent
just
two
more
questions,
one
is
another
contractor-
is
lined
up
to
take
legal
action
against
RTG
I.
Think
an
elevator
contractor
now
previously
I've
asked
about
the
risk
to
the
city,
with
the
possibility
that
our
our
maintenance,
our
maintenance
contractor,
might
go
bankrupt
because
of
their
own
financial
challenges.
Can
you
reassure
us
again
that
that
threat
is
low,
if
not
nil,
and
that,
despite
some
of
their
financial
challenges
with
their
contractors,
that
they've
hired
to
deliver
that
the
City
of
Ottawa
and
our
TGM
are
solid
for
the
next
30
years?
So.
B
There's
multiple
questions
in
there
on
the
liens,
which
is
what
you're
seeing
out
there.
Our
professional
advice
to
you
is
stay
totally
out
of
that
and
do
not
concern
yourself
with
that.
That's,
but
you
you
have
thrown
that
all
over
to
your
contractor,
that's
between
them
and
their
subs.
We
have
zero
impact
in
there
as
for
can
they
can
any
of
them
go
bankrupt
or
all
of
them
go
bankrupt.
Nobody
will
ever
tell
you
never,
but
what
you
have
back
stopping
you
is
the
scope
and
scale
of
those
organizations.
B
You
know,
ACS
do
gadot's
I
think
it's
third-largest
destruction
company
in
the
world,
but
on
top
of
all
that
you
have
hundreds
of
millions
of
dollars
of
letter
or
credits
and
loan
guarantees
and
tools
at
your
disposal,
not
just
pieces
of
paper
but
actual
funds
that
you
can
access
in
the
event
that
they
go
sideways
in
any
way.
So
your
backstopped
vary
significantly
in
that
eventualities
and
there
it's
not
hundreds
of
thousands
of
dollars,
it's
tens
and
millions
of
hundreds
of
millions
of
dollars
in
terms
of
all
various
options
and
scenarios.
B
L
What
have
we
done
already
and
what
are
the
plans
and
I'll
just
remind
you?
I've
asked
for
a
quote
for
that
wall
to
enclose
herdmen
station
on
the
north
side.
I
asked
this
through
the
budget
process.
I,
don't
know
if
my
meetings
lined
up
I'm
not
expecting
to
move
that
today,
but
in
the
lead
up
to
2021
budget
I
want
to
see
a
quote
at
some
point:
Thank
You
mr.
chair.
K
Thanks
chair
my
question,
my
first
question
is
on
behalf
of
councilor
flurry,
who
asked
me
to
look
into
the
Geographic
disparity
in
terms
of
cancelled
routes.
Councillor
Faria
obviously
has
been
carefully
tracking
canceled
trips
in
his
ward.
He
believes
that
there
is
a
higher
proportion
of
canceled
trips
in
his
ward
than
elsewhere
in
the
city
and
he's
wondering
how
the
Geographic
disparity
and
cancellations
can
be
mitigated.
Are
there
ways
in
which
you
can
make
choices
when
determining
which
trips
to
cancel
to
reduce
the
impact
on
one
geographic
area
versus
another?.
D
We
have
heard
this
question
from
councillor
for
Larry
before
we're
happy
to
look
into
it
further.
Our
initial
work
so
far
shows
that
trips
that
are
being
missed
or
canceled
are
roughly
in
proportion
across
the
entire
system
to
the
amount
of
service
that's
provided
in
that
area.
So,
on
the
routes
that
we
looked
at
the
pass
through
downtown
the
runs
the
pass
through
councillor
flurries
word:
it's
slightly
less
than
20
percent
of
all
the
service
that
we
run
and
it's
slightly
less
than
20
percent
of
all
the
trips
that
are
affected.
D
However,
there
are
as
to
other
aspects
that
can
distort
geographically,
where
those
effects
would
be
felt
by
customers.
One
is
that,
through
the
core
of
the
city,
the
services
are
generally
more
frequent
and
we
will
always
try
to
protect
those
last
trips
and
essential
trips
on
a
route.
You
know
at
the
extreme
a
route
that's
going
up
to
the
rural
area
that
only
has
four
trips
or
three
trips.
D
We
will
want
to
make
sure
that
all
three
of
those
trips
actually
run
if
we're
talking
about
a
core
service
that
runs
every
five
or
six
minutes
and
there's
a
gap
that
runs.
You
know
a
gap
of
eight
minutes,
because
one
trips,
a
gap
that
takes
it
to
eight
minutes,
because
one
trips
been
missed,
that's
something
that
can
often
happen
more
in
the
central
area.
D
The
other
is
that
routes
that
are
running
in
the
central
area
are
on
the
central
area
and
on
the
highways
are
the
ones
that
are
most
susceptible
to
delay,
caused
by
external
events.
It'll
usually
be
something
that's
causing
severe
traffic
congestion
and
that
traffic
congestion
will
slow
down
our
buses
and
our
customers,
and
that
is
this
John
mentioned
earlier,
all
these
more
likely
to
happen
on
on
Bank
Street
or
on
Rita
Street
than
it
is
on
eagleson
or
or
Portobello.
D
D
K
Yeah
and
actually
I
think
if,
if
you're
prepared
to
put
some
some
quick
work
into
following
up
on
that
each
of
those
categories,
if
you
give
us
a
ballpark
idea
of
which
of
those
are
the
most
common
cause
of
cancellations,
drivers
versus
congestion
versus
construction,
etc.
For
my
own
part,
I
have
a
question.
K
Pat,
you
had
said
I'm,
sorry
I'm,
mr.
franconi
I
think
you
had
said.
If
you're
a
junior
operator
there's
going
to
be
a
few
years
or
a
couple
of
years,
where
you
don't
get
the
best
route,
we
heard
some
drivers
expressing
concern
that
the
lack
of
recovery
time
on
their
routes
is
cause
for
stress.
It's
cause
for,
and
we've
heard
other
councillors
and
commissioners
talk
about.
You
know
that
can
be
the
cause
of
medical
issues.
It's
it's
not
good,
always
being
late
and
and
not
having
that
recovery
time.
But
we've
said
to
our
junior
operators.
K
You
know,
that's
just
that's
just
part
of
it.
How
do
I
square
that
circle
in
terms
of
what's
acceptable
within
the
system
or
what
I'm
hearing
you
say?
Is
that
it's
okay
to
tell
junior
operators
that
for
a
few
years,
there's
going
to
be
health
impacts?
It's
theirs?
It's
acceptable
to
us
that
you're
going
to
be
running
these
kinds
of
schedules
without
the
adequate
recovery
time
that
you
need
in
order
to
have
what
most
people
would
consider
to
be
acceptable
working
conditions.
Are
we
simply
telling
our
junior
operators
suck
it
up.
B
If
I
can
I
just
want
to
go
back
in
time,
because
it's
all
relevant
to
your
question,
it's
a
very
important
question
years
ago,
when
you
started
OC
Transpo,
you
probably
had
to
work
ten
years
before
you
got
a
weekend
off
and
that
was
I'll
be
candid,
the
era
of
suck
it
up.
That's
what
that
you've
got
to
earn
that
and
just
the
way
it
was
back.
B
Then,
when
I
got
appointed
to
this
position
after
the
strike
you
know,
things
were
were
challenging
there
and
many
fronts
from
a
morale
and
a
wellness
perspective,
and
so
we
spoke
to
because
it
ties
into
exactly
what
you're
asking
me
we
spoke.
We
didn't
survey
people
we
spoke
to
almost
700
staff
and
what
they
all
came
back
with.
Was
we
love
this
organization?
We
love
the
city
and
we
will
work
very,
very
hard
and
well.
We
just
need
to
be
trusted
and
respected,
and
that
was
the
theme
that
we
worked
together
with
them.
B
From
that
we
said
what,
from
the
operators
perspective,
what
are
your
top
priorities?
How
can
we
make
things
better
for
your
working
environment
and
recognizing
the
majority
people
that
operate
for
us
and
they
know
it's
not
a
bottomless
pit.
If
you
had
all
the
money
in
the
world,
we
could
fix
it
all,
but
what
they
said
was
please
get
rid
of
the
3-piece
work
and
3-piece
work
is.
B
You
would
come
in
three
times
throughout
the
day
and
run
your
runs
and
for
very
small
people,
a
group
of
people,
that's
okay,
majority
people,
that's
very
disruptive
to
your
life.
You
can't
plan
your
day
care
provisions.
You
can't
plan
you're
going
home,
you're
working
early,
you're
working
mid
day,
you're
working
late
at
night.
There
was
over
a
hundred
of
those
runs
and
by
the
way,
very
efficient,
very,
very
cheap
to
run
but
horrible
from
a
health
wellness
and
morale.
So
we
work
with
the
Union.
B
We
worked
with
the
city
manager,
we
work
the
council
and
we
said
we're
gonna
eliminate
those
no
advantage
to
the
customer.
There
was
a
premium
you
paid
to
eliminate
that
and
you
invested
in
the
organization.
The
second
priority
was
more
recovery
time
and
we
were
very
clear
with
everyone
and
that's
why,
when
employees
come
and
talk
to
me
on
recovery
time,
they
never
leave
the
office
hearing.
I
will
fix
your
recovery
time
for
you.
B
It
is
a
multi-year
journey
to
address
that
recovery
time,
because
it's
tens
of
millions
of
dollars
without
any
direct
benefit,
direct,
there's
indirect
benefit
to
the
customer,
and
what
we
also
did
in
the
meantime
was
by
the
way,
if
you're
parked
outside
of
Tim
Hortons
and
you're
going
for
a
washroom
break
because
you
missed
it.
We've
got
your
back
because
there
was
days
if
you
saw
a
bus
in
front
of
a
Tim
Hortons,
it
was
oh,
my
goodness
look
at
what
this
employees
doing
we
explained
I
can
remember.
B
It
was
my
first
week
on
the
job
that
employee
had
to
run
in
for
a
Washington
break.
So
to
your
point,
it
is
about
that.
Now,
if
you're
at
OSI
transfer,
you
can
generally
get
in
your
weekends
off
after
a
couple
of
year,
so
the
working
conditions
have
approved.
Are
they
perfect?
Absolutely
not?
It
is
a
tough
job
on
those
busy
routes.
In
traffic,
those
buses
have
a
tough
tough
role,
and
those
operators
have
a
lot
of
stress.
We
talk
about
that
when
we
recruit
them.
We
talk
about
their
diets,
we
talk
about.
B
K
B
K
Said
that
there
is
a
financial
cost
to
getting
us
to
more
recovery
time.
Is
there
a
gap?
Currently
I
mean
you
know,
I
voted
against
the
transit
Commission
budget,
because
I
saw
a
small
operational
increase
in
how
much
we're
doing
most
of
that,
presumably
will
be
go
toward
wages.
Is
that
have
we
quantified
the
gap.
B
B
K
E
B
Wish
you
were
in
the
room
when
I
asked
that
question,
so
it's
a
certain
type
of
strap
I.
There
is
a
process
to
these
things,
and
so
they
were
able
to
secure
the
ones
we
have
now
they
had
an
alternative
one,
but
it
wasn't
the
same
length
and
so
forth.
So
we
said
no,
we
want
the
right
ones.
Consistent,
I,
don't
want
to
have
two
types
of
straps
on
that
and
just
to
answer
the
question
as
to
how
did
we
get
here?
B
We're
paying
rough
math
I
think
just
under
two
hundred
thousand
dollars
right
now
to
do
it.
We
wanted
straphangers
during
the
design
of
that
train
and
unfortunately
welcome
to
the
world
of
p3s.
We
asked
for
a
quote
and
it
was
a
million
dollars
and
we
said
there's
no
way
we
could
justify
a
million
dollars
for
strap
hangers.
So
the
plan
was
always
to
you
know,
get
into
launch
state
and
then
we
would
negotiate
a
price.
B
E
B
All
kidding
aside
on
this
I'm
gonna
be
very
direct.
Every
single
thing
that
goes
on
to
a
train
goes
through
a
safety
case
and
again
I.
You
know
point
to
bus
accidents
when
when
there
is
an
accident,
they
take
all
that
apart.
So
it's
not
because
we
don't
want
to
just
pick
any
strap,
there's
a
safety
protocol
for
that
on
those
grab,
bars,
and
so
fourth
and
strength,
testing
and
everything
else
so
do
not
use
anything
to
improvise
as
a
strap,
hanger.
Okay,.
E
I
will
move
on
from
stripes
wrap
hangers,
but
one
last
thought
for
transit
commissioners
there's
an
excellent
book
called
strap.
Hanger
might
be
too
late
to
get
it
on
your
Christmas
list.
But
if
you
get
a
chapters
gift
card,
I
would
highly
recommend
it
strap
hanger
written
by
a
guy
from
Montreal.
Okay,
that's
more
serious
things
here:
late,
buses,
canceled
trips,
especially
canceled
trips,
there's
a
huge
gap
between
public
perception
and
data.
E
The
chart
that
we
had
up
there
would
seem
to
clearly
show
that
the
bus
system
is
far
more
reliable
than
it
has
ever
been
in
the
last
few
months
or
few
years.
The
public
perception
is
completely
the
opposite,
so
you
must
have
given
this
some
thought
what's
going
on
here.
Why
is
the
perception
so
different
from
what
that
graph
is
showing
us.
B
So
to
me
the
way
I
look
at
it.
I
mean
this
morning:
I
think
we
had
40
cancellations
if
you're
that
person
that
got
their
cancelled
bus,
you
don't
care
what
that
graph
says.
Your
trip
didn't
come
in
and
you
know,
but
there
was
I
think
we've
had
one
or
two
days
there
was
zero
cancellations
in
the
morning.
B
We
didn't
hear
from
anybody,
then
I
think
everybody's
looking
for
perfection
and
it's
not
good
enough
right
now,
I'm
not
defending
it,
but
it
will
never
be
a
hundred
percent
in
mixed
traffic
and
it's
going
to
be,
it
will
become
much
much
better.
The
system
is
still
not
stable
and,
and
we
need
to,
we
need
to
to
get
it
stable
and
so
there's
a
perception
issue,
but
there's
also
a
reality
issue
that
in
in
areas
it's
not
performing
well
and
how
to
perform
better
I.
E
Would
suggest
one
of
the
issues
around
the
perception
is
I
think
the
graph
was
showing
was
the
showing
canceled
roots
or
was
it
showing
I,
don't
know
if
we
can
put
it
back
up
its
cancellations
and
one
of
the
things
that
I
consistently
hear
from
residents,
especially
in
the
afternoon
trips
home
from
tönnies
bus
like
the
263,
which
runs
every
30
minutes
there
are
times
when
that
bus,
one
of
the
runs
is
running
15
or
20
minutes
late.
That's
a
could
be
a
45
to
50
minute,
wait
for
a
263
of
that
sort.
E
You
rely
on
and
as
far
as
I
can
tell
there's
no
communications
mechanism,
no
customer
service
mechanism
to
alert
people
about
a
delay
that
long-
and
it
is
significant.
So
have
you
thought
about?
Is
there
through
the
improvements
in
customer
service?
Do
you
have
plans
to
improve
notification
to
riders
when
there
are
buses
that
are
not
necessarily
canceled,
but
are
there
going
to
be
more
than
10
or
50
minutes
delayed
on
a
low
frequency
route.
D
D
Will
give
us
better
predictions
of
departure
times
from
initial
stations?
Our
initial
stops
on
every
on
mania,
bus
routes,
I
won't
say
every
because
it's
a
very
complex
calculation
to
predict
all
the
information.
The
real-time
information
that
we
have
been
providing
these
last
few
years
is
about
what
time
do
we
expect
the
bus
to
get
to
your
stop
to
stop
you're
asking
about
based
on
two
things?
D
Where
is
the
bus
right
now,
and
how
long
does
it
usually
take
to
get
from
the
point
where
the
bus
is
right
now
to
the
point
you're
asking
about
what
is
the
scheduled
time
from
where
the
bus
is
now
so
off?
The
bus
is
normally
doing
this,
but
is
held
up
by
three
minutes
before
it
gets
to
the
first
one
we
will
say
expect
it
to
come
at
6
11
rather
than
608,
where
you
are
right
now
we
an
hour
current
system.
We
can't
do
that
until
the
bus
starts
moving
on
the
route.
D
We
have
no
ability
to
look
at
what
that
bus
is
doing
before
it
starts
the
route.
I
know
you
all
know,
I'll
just
say.
As
a
reminder,
we
were
the
first
transit
agency
to
provide
real-time
information
across
the
system.
We
were
the
first,
certainly
the
first
in
Canada,
the
first
of
any
size,
the
only
ones
that
had
tested
it
before
I
recall,
Saskatoon
and
Guelph,
trying
it
out.
We
brought
it
in
and
published
it
for
everybody
for
the
whole
system
before
it
became
a
mainstream
feature.
D
Thinking
of
how
you
can
predict
this
information,
so
the
new
software
that
we're
buying
has
the
data
analysis
ability
to
look
back
and
what
that
bus
is
supposed
to
do
before
it
comes
to
that
first,
stop.
Is
it
coming
off
another
route?
Is
it
coming
in
from
the
garage?
Is
it
sitting
at
that
point
waiting,
and
it
has
the
analytical
strength
to
look
back
to
where
that
bus
is
now
and
predict
what
it
will
likely
do
in
the
future?
It
won't
be
perfect.
D
It'll
be
better
that
software
excuse
me
as
I
say,
is
still
in
development.
We
will
have
initial
parts
of
it
ready
to
roll
out
during
2020,
but
that
will
be
the
initial
parts.
It's
it's
our
main
control
system
as
well,
and
we
have
to
work
on
the
the
parts
that
are
essential
for
running
the
service
before
we
can
move
on
to
some
of
the
the
added
features
that
it
the
doors
that
it
opens
for
us,
but
we're.
That's.
That's
a
big
part
of
the
work
that
we're
doing
in
our
technology
group
right
now.
So.
E
D
D
D
Kittiwake,
then
you
don't
know
once
it
started,
you
go.
Oh,
the
bus
is
coming
three
minutes
late
know.
If
I'd
only
had
known
it
was
three
minutes.
I
would
have
done,
but
more
important
than
that
for
us
now,
with
the
new
route
system
is
being
able
to
provide
better
information
at
her
demand,
a
player
at
Tunney's
at
Sandler
Oh
for
the
buses
that
are
meant
to
leave
there
at
this
time.
D
This
time,
this
time,
if
that
bus
is
held
up
getting
to
that
point
and
Control
Center
hasn't
been
able
to
take
control
action
to
slot
another
bus
and
to
cover
that
trip,
we'd
like
to
be
able
to
tell
customers
that
trips
coming
in
seven
minutes
rather
than
four
minutes
or
whatever
the
time
is.
Okay,.
E
That
can't
come
soon
enough,
it's
absolutely
essential
to
addressing
a
serious
customer
service
issue
right
now.
So
thank
you.
I
have
a
quick
question.
Then
a
quick
wrap-up
November
six,
this
Commission
passed
a
motion
about
getting
more
regular
reporting
and
issues.
Tracking
updates
and
I
know.
I've
spoken
with
mr.
Mahoney,
but
for
the
benefit
of
the
rest
of
Commissioners
can
just
give
a
quick
update
on
when
we
should
expect
to
start
seeing
that.
D
E
E
You
know,
I've
already
heard
a
few
things
here
where
and
I
think
other
commissioners
probably
have
to
where
we
go.
If
only
we
had
known
that
we
could
have
approached
this
differently,
and
so
it's
a
request
to
you.
Just
let
us
know
what
you
need.
We
all
want
to
improve
our
transit
service
and
we're
all
here
to
support
OC
Transpo
in
doing
that.
Thank
You
mr.
chair
Thank,.
F
F
So
if
we
cast
our
minds
back
to
September
18th
at
this
meeting,
commissioner
Carey
Codd
Oh
actually
brought
up
the
issue
of
the
of
the
odor
at
Parliament
Station,
and
at
that
time
we
were
told
that
it
was
a
as
a
result
of
build-up
of
moisture
in
the
escalator
pit.
A
couple
weeks
later
on
October
3rd.
It
was
actually
mr.
Charter
who
sent
an
email
to
Newstalk
580
CFRA.
He
provided
more
information.
It
was
a
sump
pump
failure
but
that
the
repairs
have
been
made.
The
pits
had
been
cleaned
and
stack.
F
Steps
have
been
taken
to
eliminate
the
accumulation
of
moisture
and
that's
a
direct
quote
and
that
a
sealant
material
was
used
to
prevent
fruitier
lakes,
and
it's
that
feeling
that
is
causing
the
sound
smell.
While
it
continues
to
dry-
and
that's
also
a
direct
quote,
it
wasn't
until
the
November
6th
meeting
of
the
transit
commission
that
it
was
actually
mr.
F
Morgan
who
informed
this
Commission
that
the
odor
was
actually
caused
by
a
puncture
in
a
sewer
line,
which
we
now
know
is
the
case
in
a
couple
of
locations
by
the
rods
that
were
used
to
keep
things
in
place
and
that
RTG
was
tossed
in
November
to
repair
the
punctures.
But
we
now
know,
as
a
result
of
MS
Canelo's
article
for
the
CBC
that
the
city
was
aware
of
the
puncture
on
August
9th.
So
what
I?
F
What
I
think
I
want
to
do
is
to
afford
Z
staff
the
opportunity
to
explain
how
the
connection
was
not
made
between.
There
is
an
odor
of
sewage
in
Parliament
stations,
since
the
line
opened
it
takes
until
November
to
make
the
connection
between
oh
there's
a
puncture
in
a
sewage
line.
We
know
this
in
August,
but
it's
November
until
we
actually
make
that
connection.
I,
just
I
want
to
afford
staff
the
opportunity
to
clarify
that
no.
A
A
That's
when
the
those
Rock
bolts
were
installed
at
that
location.
That's
where
that
when
they
would
have
punctured
the
sewer.
So
you
know
in
reviewing
that
issue
with
RTG.
You
know
the
nature
and
the
design
of
the
those
Rock
bolts
shouldn't
have
contributed
to
to
a
problem.
You
know
the
The
Rock
bolts
are
installed:
they're
6
to
8
meters,
long
they're
filled
with
an
injection
grouting
to
prevent
water
leaking
through
the
locations,
a
hundred
metres
away
from
the
actual
location
of
the
smell
and
partland
station.
A
So
there
was
a
number
of
kind
of
contributing
elements
that
led
us
to
believe
that
potentially
it
was
a
contributor.
We
absolutely
know
that.
Thus
the
failure
the
sump
pump
led
to
some
buildup
of
liquid
and
that
liquid
did
not
smell
good
and
was
contributing
to
a
smell
and
so
correcting
the
sump
pump.
Getting
you
know
doing
additional
injection
grouting
to
prevent
additional
liquid
from
getting
into
that
area
drying
it.
You
know
obviously
applying
the
deodorizer.
A
It's
questionable
whether
the
deodorizer
was
helpful
or
a
hindrance
to
the
overall
smell
at
that
location
and
then
subsequently,
the
the
repair
to
the
to
the
sewer
pipe
where
they
had
to
essentially
go
in
with
robotic
lee
and
cut
out
the
the
anchors
realign
the
sewer
pipe
that
was
completed
last
week.
All
of
those
are
contributing
factors
to
this
issue.
It's
not
it
wasn't
a
single
thing.
If
the
sump
pump
hadn't
failed,
we
may
never
have
known
of
of
that
that
issue
at
that
location.
A
F
You
I
appreciate
the
additional
information,
but
but
my
original
question
still
stands,
which
is:
how
is
it
possible
that
we
knew
about
the
city
knew
about
a
puncture
in
a
sewer
line
in
August
of
2019,
and
it
was
a
working
theory
in
November
that
that
was
causing
the
smell
of
sewage
in
Parliament
Station.
Now
I
can
appreciate
that
the
puncture
happened
in
2015
and
that
it
was
a
hundred
meters
away.
F
However,
that's
four
years
of
leaking
sewage
into
the
area,
so
I
mean
it
doesn't
take
a
genius
to
think
that
perhaps
it
traveled
a
bit,
and
so
my
question
stands-
is
that
how
do
we
not
make
the
connection
between?
Oh,
we
know,
there's
a
punctured
sewer
line
and
Parliament
smells
like
sewage,
I'm,
just
I.
Don't
fully
understand
how
we
didn't
make
that
connection
so.
A
F
B
I
I
think
I
know
because
I've
been
I
was
in
that
station
many
many
many
times
there
was
no
odor
smell
in
Parliament
in
those
periods
2015
forward,
and
so
the
sewer
department
was
running
a
camera
down
that
line
in
August
and
noticed
the
rock
bolts,
but
there
was
no
connection
made
to
any.
So
it's
not
like.
Oh
we
we
knew
about
it.
We
didn't
do
anything
about
it.
It
was
snowing
by
the
way.
There's
some
rock
bolts
in
here,
we'll
look
at
it
and
then
in
September.
B
The
line
opens
up
when
we
start
to
get
these
complaints
and
it's
smelled.
I
know
I
went
down
there
the
day
of
the
opening
the
day
after
the
opening
we
and
then
everybody
started
focusing
on
what
could
be.
The
issue
was
that
the
sump
pump
was
in
the
sealant
wherever
and,
as
mr.
Morgan
said,
we're
not
even
sure,
we've
got
this
thing
figured
out.
Was
it
the
suit?
Nobody
can
tell
us
whether
or
not
was
the
sewage
that
the
sump
pump
or
the
other
issues.
Okay,.
F
F
Problem
shared
or
was
it
the
city
because
I
mean
obviously
the
city
is
a
big
organization,
I
work
for
the
federal
government.
We
don't
always
know
what
we're
up
to
so.
It
was
OC
Transpo,
aware
of
the
sewage
pipe
being
punctured
in
several
locations
on
August
9,
or
was
it
some
other
you
said
was
just
sewer
people,
that's
not
right,
but
in
the
city
we're.
B
F
B
F
So
I
appreciate
that
you
said
that
you're
not
entirely
sure
that
the
measures
that
we've
taken
have
fixed
the
the
odor
I
can
tell
you
that
I
was
there
this
morning.
It's
not
smelling
good,
not
gonna
lie
to
you,
so
I
can
appreciate
that
it's
something
that
we're
still
monitoring.
So
that's
fine
I'll
move
off
of
I'll
move
off
of
the
odor,
because
it's
not
a
pleasant
side
to
subject.
I
want
to
ask
about
the
14th
train
you
mentioned
earlier.
F
F
Excellent,
you
mentioned
in
your
presentation
that
extra
buses
and
operators
are
being
strategically
placed
on
standby
at
key
locations
to
deal
with
bus
cancellations,
and
my
question
is:
how
can
we
have
extra
buses
and
operators
on
standby
in
addition
to
the
20
that
are
for
the
r-1
buses,
when
there's
so
many
cancellations
and,
admittedly,
not
enough
operators
for
the
regular
schedule?
Would
it
not
make
more
sense
to
have
these
drivers
I
would
and
fulfilling
our
actual
published
schedule.
D
Mr.
chair
we've
had
extra
buses
scheduled
as
standby
buses
across
the
system
for
well.
I
was
going
to
say
forever,
but
I'd
say
for
decades
the
number
of
those
and
the
location
of
those
we
calibrate
as
the
as
the
system
expands.
They
are
an
essential
part
of
reliable
service
and
every
time
you
know,
we've
talked
repeatedly
this
morning
about
how
the
control
center,
the
tfcc,
is
working
very
hard
to
fill
every
trip
to
cover
every
trip.
D
Don't
have
the
figure
here
today
are
covered
and
are
invisible
to
customers,
except
that
they
might
see
a
different
operator
than
they
would
normally
or
accept
that
they
see
a
different
vehicle
type
and
they
would
normally
large
or
a
smaller
bus.
That's
an
essential
part
of
what
we
do.
We
would
never
recommend
reducing
the
number
of
standby
buses
to
provide
more
service,
because
that
would
reduce
service
quality
across
the
entire
system.
Ok,.
F
Thank
you
and
we
have
two
more
questions.
Mr.
chair
and
then
I'll
allow
my
colleagues
what
percentage
of
cancellations
are
actually
posted
publicly
there's
been
some
there's
been
some
speculation
that
and
you
would
looted
to
it
a
bit
this
morning
about
that.
You
know.
If
a
cancellation
is
on
a
high
frequency
route,
then
we're
not
going
to
necessarily
publish
it
online
because
it
would
cause
more
confusion.
I'll
leave
that,
but
what
percentage
of
cancellations
are
actually
posted
publicly
online.
F
If
you
can
follow
up
with
this
commission,
that
would
be
great
just
to
let
us
know
what
the
percentage
is,
because
there's
quite
a
few
opinions
about
what
is
actually
being
posted
publicly
online,
for
is
what
is
in
actuality
happening,
and
if
we
had
that
number,
then
perhaps
we
could
and
it's
a
favorable
number.
Then
we
could
combat
some
of
the
the
public
information
that's
out
there
and
that
could
definitely
help
OC
Transpo.
My
last
question
is
actually
about
something
that
was
was
mentioned
during
the
meeting
about
20
minutes
ago.
F
B
It's
voluntary,
it's
part
of
our
mitigation
measures.
We
did
that
leading
up
to
the
launch
and
we
need
to
do
that
for
January
2
to
do
exactly
what
you're
asking
us
to
do,
get
as
close
to
a
good,
reliable
service
as
we
can
as
we
ramp
up
with
operators.
So
it's
a
it's
a
one-time,
its
documented,
it's
reviewed
by
Labor
Relations.
It
doesn't
get
enshrined
in
their
collective
agreement.
Both
parties
have
to
agree
to
it
and
there
is
a
premium
to
it
and
we
track
all
the
costs
and
it
goes
into
the
RTG
chargebacks.
F
N
Massey
beaucoup
Monsieur,
please
Thank
You
mr.
Scrimgeour
mr.
charter,
mr.
mank
only
for
your
presentation
and
we're
glad
to
see
that
the
LRT
has
been
getting
better.
I
just
had
a
couple
of
questions
about
that,
and
thank
you
to
Commissioner
Wright
Gilbert
for
asking
about
the
14th
train
and
the
importance
of
that
higher
frequency
in
that
the
additional
redundancy
that
it
will
bring.
Can
you
can
you
talk
to
me
about
the
other
trains
that
are
being
tested?
N
B
And
just
to
clarify
we're
not
there's
no
timeline
yet
for
the
launch
of
the
14th
or
15th
train,
as,
as
you
know,
we
have
all
those
trains
from
from
the
stage
1,
but
the
risk
on
the
TCMS,
the
vo
bc.
So
we
put
the
best
trains
most
reliable
ones
out
there
and
and
have
the
other
ones
on
standby.
So
you'll
see
testing
of
a
tutu
extra
double
sets,
starting
in
the
coming
days.
Weeks
no
timeline
on
when
I
can
launch
the
14th
and
the
15th
train
yet
because
I
want
a
very,
very
high
reliability.
B
I
do
not
want
to
inject
a
vehicle
that
could
get
into
CCMS
failure.
Vo
BC.
The
schedule
is
ready
to
be
written
the
minute
we
launch
that
14th
train
that
provides
us
an
additional
capacity
and
relieves
the
some
of
the
overcrowding
and
things
like
that.
That
I
know
people
have
been
expressing
and
as
soon
as
we
get
that
timeline
I'll
be
sharing
it
with
the
Commission.
N
Thank
you
for
that.
The
TCMS
you
talked
about
getting
a
new
software
that
came
out
on
December
7th,
but
the
root
cause
and
you're.
Still,
my
understanding
is
you're
still
unsure
about
the
stability
you
refer
to
the
root
cause.
Can
you
tell
me
the
system
seems
to
be
operating
well
now.
The
instances
of
TCMS
failures
are
down.
B
The
TCMS
issue
is
not
solved
its
contained
and
that
that
was
done
using
adjustments
of
literally
milliseconds
in
the
EMP
used
of
the
processors,
so
that
doesn't
go
into
that
fault
mode.
Before
we're
doing
resets
and
that's
like
a
circuit
breaker
in
your
house,
you
don't
want
to
be
resetting
all
the
time
there
are
between
6
to
10
working
theories
as
to
what
the
root
cause
is,
and
that's
that's
what
we
brought
we
found.
We
were
very
fortunate.
We
found
an
expert
that
has
done
T,
CMS
problem
solving
and
rectification.
B
His
work
starts
in
mid-january
with
us
he's
from
overseas.
So
we
have
to
do
some
paperwork
to
to
to
get
him
over
here,
but
that
team
is
gonna,
be
working
for
us
they're,
going
to
be
injected
into
the
working
group
with
RTG
and
get
full
access
to
data
logs
and
so
forth
to
look
at
root
cause,
but
it
could
be
everything
from
wiring
to
computer,
a
sensitivity
to
code
issues.
It's
it's
very,
very
complicated
data
to
analyze,
but
once
once
you
can
zoom
in
zoom
in
on
the
root
cause,
then
you
can
fix.
It
is.
N
N
B
So
the
winter
covers
have
been
removed.
We
were
not
going
to
tolerate
those
anymore,
the.
In
addition,
we
asked
that
in
the
morning
and
afternoon
rush
hour
they
have
dedicated
switch
technicians
at
Blair
and
Tunney's.
That's
where
those
crossovers
are
that's
where
those
switch
goes
into
into
disturb.
There's
a
problem
and
the
one
instant.
When
we
had
a
you
know
a
situation.
There
was
because
the
technician
was
in
there
on
time,
but
now
they're
there
during
the
morning
and
afternoon
rush
hour
and
then
on
snow
and
ice
predicted
days.
B
They
have
staff
there
to
to
augment
the
electric
heaters
that
keep
those
switches
moving
and
free
of
ice
and
snow,
but
if,
for
some
reason
they
go
into
default
them,
they
can
get
in
there
and
sweep
blow
them
out,
and
things
like
that.
So
it's
we're
just
layering
on
extra
layers
of
protection
and
that's
that's.
Our
TMS
requirement
is.
B
A
So
I
think
the
switches,
keeping
the
switch
heaters
moving.
That's
kind
of
a
critical
point,
I
think
the
advantage
that
we
have
on
our
system
using
the
overhead
catenary
as
opposed
to
the
third
rail
and
many
systems
that
operate
with
a
third
rail,
a
power
rail
low
to
the
ground
or
susceptible
to
winter
issues.
They
quickly,
you
know,
get
affected
by
you
know
very
little
snow.
You
office,
Li,
the
overhead
catenary
is
susceptible
to
to
freezing
rain.
A
In
some
conditions
we
have
some
mitigations
for
that,
but
that
certainly
I
think
is
a
better
solution
than
going
with
a
third
rail
for
our
winter
conditions
and
then
broadly,
you
know,
I
would
say
less
a
system
issue,
but
more
of
a
vehicle
issue
as
snow
in
depending
on
the
weather
conditions
as
snow
tends
to
build
up
and
cake
on
to
breaks
and
the
undercarriage
of
the
vehicle
or
even
kind
of
you
get
a
drifting
snow
into
the
rooftop
components.
Occasionally
you
will
see
some
reliability
issues
with
those
trains.
You
know
we.
A
We
have
the
fortunate
set
up
in
the
yard
where
our
trains
are
largely
covered
on
the
overnight
period
and
so
well.
We
will
likely
run
some
vehicles
during
the
night
time
to
key
to
help
keep
the
tracks
clear.
The
rest
of
the
fleet
is
essentially
indoors,
which
helps
you
know,
prevent
any
build-up
overnight
and
make
sure
that
they're
ready
for
launch
in
the
morning.
So
that's
kind
of
a
flavor,
the
say
three
or
four
things
that
are
of
concern
in
winter
operations.
Okay,.
N
Thank
you,
the
our
one
service
any
update
on
till
when
it
will
be
the
replacement
standby,
our
one
service
which
which
on
slide
21,
you
indicate,
will
be
redeployed
from
RTG
stadium
to
other
other
staging
points.
Any
update
on
till
when
will
will
see
that
and
again
the
discussions
with
RTG
with
respect
to
when
the
train
is
going
to
operate
at
a
contractually
acceptable
level
and
their
predisposition
to
paying
for
that
service
and.
B
B
We're
not
there
yet
I
need
to
see
more
consistent
weeks
like
last
week
and
then
the
other
thing
is
we
do
want
to
see
a
few
winter
events
go
through
both
freezing
rain
and
snow,
to
see
how
that
train
system
performs
and
make
sure
that
you
know
I'll
give
our
TG
credit
they've
doubled
up
a
lot
of
equipment,
they've
taken
our
advice
to
have
it
located
in
strategic
locations
and
so
forth.
So
we
need
to
see
that
in
action,
we've
only
had
light.
Snow
falls
right
now
in
terms
of
that,
so
just
being
cautious
with.
N
Respect
to
information
for
our
customers
and
I'm,
happy
that
we're
gonna
see
the
public
service
campaign
with
respect
to
holding
the
doors.
Have
you
considered
any
public
service
campaign
or
signs
with
respect
to
cooperative
seeding
and
courtesy
seeding,
I've
seen
on
the
trains
some
persons
standing
and
and
when
they
they
should
be,
they
should
have
a
seat.
Yes,.
D
D
Those
posters
are
up
in
all
stations
and
on
all
trains
and
we've
had
little
short
animated
videos
appearing
across
the
internet
on
YouTube
and
Facebook,
and
places
like
that.
We
have
always
been
ready
to
respond
with
the
number
of
impressions
we
put
out
for
each
of
these
seven
campaigns,
depending
on
what
we
found
to
be
most
important.
D
N
Respect
to
door
operations
and
and
educating
our
customers
with
respect
to
informing
our
customers
with
respect
to
door
operations.
The
plan
was
originally
to
have
the
door
the
configuration
of
the
doors
to
change
you're
in
the
winter
months,
so
that
it
might
be
a
push
button
operation.
Is
that
still
the
plan
and
what
would
be
the
information
campaign
with
respect
to
to
that.
B
We
would
love
to
change
to
that,
but
we
don't
want
to
do
that
until
I
have
clear
line-of-sight
on
the
doors
in
terms
of
where
they're
going
with
their
fixes,
they
have
to
recalibrate
them
so
forth.
We
are
being
very
cautious
right
now.
The
systems
running
well
I,
don't
want
to
introduce
change
that
causes
it
to
get
into
delay
mode
for
our
customers,
so
we're
getting
a
full
assessment
on
the
doors.
There's
lots
of
Engineers
and
doradora
specialists
looking
at
what
we
have
to
do
in
the
timelines.
For
that.
N
Okay,
I
saw
some
media
or
could
have
been
on
Twitter
over
the
weekend
with
respect
to
a
frozen
surface
at
blare
station
that
was
blocked
off
a
section
that
was
blocked
off
to
a
frozen
surface.
Is
there
that
the
platforms
are
heated
and
was
that
a
one
of
consider
current
or
have
we
found
that
the
heated
platforms
to
be
effective
in
in
that
type
of
weather
situation.
C
C
You
know
doing
some
pre,
pre-soaking
or
pre
salting,
when
there
is
an
event,
that's
coming,
so
the
heaters
are
effective,
but
they're,
mostly
at
the
the
loading
sections
for
people,
are
loading
on
and
off
the
train,
but
some
of
the
other
areas
aren't
aren't
necessarily
heat
traced,
so
they
need
to
make
sure
that
they're
doing
a
better
job
of
you
know:
pre
pre
soaking
as
a
setter
or
putting
salt
down
in
advance
of
that.
Okay.
Thank
you.
Okay,.
A
O
You
Thank
You,
chair
I,
just
want
to
I
want
to
talk
about
the
reliability
of
our
bus
system.
It
is
you
know
again:
I
go
back
to
almost
every
message.
I
get,
certainly
what
we
see
in
the
media,
what
we
see
social
media,
the
operator
that
came
forward
last
week,
pretty
well
said
what
most
people
who
talk
to
me
anyway,
are
thinking
so
I.
O
Don't
want
to
walk
away
from
here
today
with
the
message
that
everything
is
fine
and
it's
as
planned,
because
then
I
don't
really
have
any
confidence
that
anything's
going
to
change
and
things
need
to
change
so
I
just
want
to
I
just
want
to
back
up
a
little
bit
and
talk
about
what
happened
as
we
were
going
into
our
expected
revenue
service.
So
we
had
how
many
buses
were
eliminated
out
of
how
many
and
how
many
operators
were
given
pink
slips
and
I.
B
Of
buses,
approximately
180,
the
operators,
the
estimate
when
we
first
started
this
way
back
was
around
6.
Just
over
600
was
the
number
nobody
got
let
go.
We
managed
vacancies
retirements
because
we,
you
know,
work
force
of
1500.
You
can
imagine
every
single
year
you've
got
high
attrition
numbers,
so
we
managed
vacancies
retirees
and
we
offered
premiums
for
people
to
do
extra
work
in
lieu
of
hiring
and
then
firing
or
laying
off
within
weeks
or
months,
and
it
got
tougher
and
tougher
with
those
four
delays
that
I
think
some
people
are
forgetting
that
you
know.
B
Oh
we're
just
around
the
corner.
Remember
our
TG
stood
in
this
room
and
said:
we've
got
March,
we'll
get
your
March
and
that
changes
again
and
changes
again
and
so
forth.
So
and
by
the
way
on
your
opening
comment,
if
we're
leaving
you
the
impression
that
everything's
perfect,
that
is
not
my
message
to
you
today
far.
B
O
I
appreciate
that
so
the
reduction
in
the
number
of
buses
and
the
reduction
in
the
number
of
operators
understanding
that
it
happened
through
attrition.
That's
not
that's
not
my
point.
We're
now
reversing
that
why?
What
was
the
rationale
for
taking
that
service?
When
we
launched
light
rail
or
as
we
were
going
to
launch
it
was
only
replacing
what
was
already
there.
It
was
replacing
bus,
rapid
transit.
O
It
was
replacing
the
people
who
are
already
moving
along
that
line,
I'm,
not
sure
and
I'm,
not
a
transit
planner,
but
I'm,
not
sure
what
rationale
was
used
to
say
now
we
need
less
bus
service
when
in
we
were
only
and
that
wasn't
your
decision
to
move
it
along
it
was.
You
know
that
was
a
decision
made
a
few
years
ago,
a
wrong
decision,
but
you
know
in
my
opinion,
but
what
rationale
then
was
used
to
say.
Well
now
we
need
less
buses,
because
we
really
weren't
adding
capacity
to
the
entire
network.
B
So,
nine
years
ago,
when
this
project
came
together,
there
was
very
good
thought
process
of.
If
you
move
to
light
rail,
you
can
move
more
people
more
efficiently,
lower
costs
with
fewer
buses
and
fewer
operators.
There's
no
doubt
about
that.
That's
simple
math
to
calculate
that.
Whether
we
all
want
to
accept
it
or
be
comfortable
with
it.
There
was
also
a
financial
reduction
that
had
to
come
out
of
OC
transpose
bottom-line
I
inherited
all
those
numbers.
B
This
team
inherited
all
those
numbers,
and
it's
my
point
and
it's
it
was
you
know
depending
who
you
asked,
is
somewhere
between
ten
and
fourteen
million
dollars
of
the
baht
for
fewer
buses
and
fewer
operators,
and
you
go
back
to
all
my
presentations
when
I
inherited
the
file
about
not
just
run
OC
transfer
who
have
build
it
and
I
brought
you
updates
on.
This
is
our
estimate
on
that
now
there
is
definitely
a
reduction
in
the
bus
fleet
and
the
operators
and
the
mechanics
to
run
that
service
in
stage
one.
B
That's
your
biggest
reduction
stage,
two!
It's
it's
less
because
you're
getting
further
out
on
that
was
the
estimate
perfect.
Obviously,
not
mr.
Scrimgeour
took
both
the
financial
target
and
the
the
math
associated
with
reducing
that
now
I
can
tell
you
this
team
adjusted
those
early
estimates
they're
much
much
higher
and
that
all
ties
into
your
financial
affordability
plan
it's
built
on
LRT
will
save
you,
money
become
more
efficient
and
then
you
can
afford
things
down
the
road
and
I'm
not
saying
was
a
flawed
process.
B
It
was
it
perfect
know
when
things
changed,
your
economy
changed
your
ridership
changed
so
forth,
so
that
was
the
best
available
information
from
mr.
Scrimgeour
and
his
team
to
to
shrink
the
operation
to,
and
we
didn't
take
it
as
deep.
As
originally
estimated
we
actually
made
us
I
know:
I
sat
in
mr.
car
Patrick's
office
with
Marion
Similac
and
said
those
targets.
The
world's
objectives
that
were
said
were
way
too
high
and
we
brought
them
back.
I
can
tell
you
you
know
I
hear
about.
B
What's
your
ridership
bump
estimates,
there
was
people
estimating
nine
ten
percent,
ridership
increases
and
those
were
brought
down
to.
What's
your
budget
forecast
for
ridership,
it's
not
ten
percent,
we've
brought
them
more
conservatively.
You
know
counselor
Ohio
work
be
conservative
if
you
exceed
that.
That's
a
bonus
to
all
of
us.
So
how
far
are
we
off
is
the
question?
Is
it
the
40
buses?
B
I,
don't
know,
but
it
was
always
planned
to
do
an
adjustment
and
in
the
2020
budget
there
was
a
bookmark
where
Marion
and
myself
and
others
said
we
should
invest
further
in
reliability
and
in
the
growth
areas.
You've
all
talked
about
those
gaps.
So
how
far
are
we
off
don't
know,
but
that
that
was
always
the
game
plan
to
adjust?
We
never
anticipate.
It
would
be
perfect
and,
like
I
said
we're
not
that
perfect.
O
But
I
will
repeat
my
point,
and
my
point
is
that
counsel
of
the
day
and
subsequent
counsels,
based
on
flawed
logic,
replaced
a
system
that
was
already
there.
There
is
no
new
capacity,
they
replaced
a
system
that
was
already
there
that
ran
on
the
the
outskirts
of
the
city
and
reduced
forced
you
to
whatever.
However,
we
want
to.
However,
we
want
to
nuance
that
but
reduce
the
budget
for
overall
transit
and
that's
where
we
are
today.
We.
N
O
A
we
have
the
know,
yeah
I
do
want
to
finish.
We
have
much
worse
service
than
we
did
nine
ten
years
ago.
We
do,
we
have
I,
take
transit.
I
can
see
it.
I
can't
I,
don't
like
getting
on
those
trains
during
rush
hour.
They
are
so
crowded.
These
be
able
to
take
a
bus
now
I
can't
buses
don't
show
up.
I
want
to
I
want
to
talk
about
that.
To
cancel
trips.
O
You
cannot
tell
me
that
I
can
pick
up
a
schedule
today,
one
of
those
paper
schedules
and
base
my
day
on
it
and
get
around
I.
Can't
there
is
nothing
the
schedules:
I,
don't
know
what
they're
based
on
they're,
not
and
if
you
are
using
an
app
and
if
you
look
at
when
is
the
next
ride
coming
unless
you're
using
one
that's
got
on-time
GPS.
O
The
next
ya
tells
you
when
the
next
one's
coming,
then
it
just
disappears.
If
it
doesn't
come
like
there's
nothing
in
the
system
that
is
dependable.
There
is
nothing
in
the
system
today
that
gives
people
confidence
as
they're
moving
around
and
let's
talk
about
weekends,
when
actually
people
who
are
now
lower-income
have
to
get
around
on
the
bus
they're
not
just
coming
into
work.
O
O
A
M
M
M
This
is
getting
to
be
pretty
regular
and
it's
pretty
scary
and
I'm.
Just
wondering
do
you
have
a
plan
I
mean
aside
from
I,
know
that
we're
going
to
hire
23
more
drivers
and
we're
going
to
have
a
complement
of
a
hundred
by
June.
But
what
is
the
plan
to
mitigate
this?
Because
I
don't
have
the
confidence
that
we're
going
to
get
out
from
underneath
this
we're
going
to
have
this
level
of
cancellations
and
maybe
even
more
over
the
winter
time.
M
B
Are
hiring
more
drivers?
We
are
working
with
the
operators
to
see
as
much
overtime
as
we
can
or
in
a
rough
period
of
time.
Right
now,
with
December
I've
said
that
the
team
is
exhausted,
we
are
having
some
rough
days
we're
having
some
good
days.
Weekend's
are
particularly
challenging
because
you
know
we
can't
even
ask
those
people
that
are
on
the
20
dedicated
buses
to
come
in
on
the
weekend.
That's
how
we
we
suddenly
tanked
on
the
weekends
but
those
those
operators
that
were
on
the
r-1.
B
M
M
M
C
M
B
D
M
M
B
Is
a
very
complicated
operation?
There's
lots
of
moving
parts,
it's
one
of
the
busiest
transit
bus
systems
in
North
America
and
with
the
most
complicated
booking
system
in
North
America,
with
the
most
unique
booking
rights
in
North,
America
and
in
terms
of
the
costs.
The
premiums
such
as
the
mitigation
measures
for
the
vacation
is
all
being
tracked
and
that's
all
going
to
RTG.
We.
M
B
If
you
I
understand
your
concerns,
we
gave
you
the
update
at
fedko,
we're
using
all
the
provisions
I'm
depending
on
expert
p3
lawyers,
opinions
I'm,
not
a
lawyer.
I've
had
lawyers
brief,
the
city
manager,
the
chair,
the
mayor,
saying
you're
entitled
to
recover
all
these
costs.
That's
the
best
I
can
tell
you.
Okay,.
M
Thank
you
for
that.
Mr.
franconi.
Talking
about
training
the
drivers,
you
said,
there's
a
shortage
of
trainers,
and
this
is
a
problem.
That's
every
city
seems
to
be
going
through,
but
isn't
it
fact
that
we
use
our
own
operators
to
train?
So
if
we
were
going
to
train
more
people,
we'd
have
to
take
some
operators
out
of
their
buses.
Isn't
that
the
way
it
works?
Counselor.
B
Obviously,
yeah
people
are
sharing
information
with
you,
they're
called
reliefs,
and
so
in
the
perfect
world,
we'd
call
up
every
single
relief
we
have
and
those
reliefs
right
now
are
not
happy
with
us,
because
we've
only
called
up
three
reliefs,
the
rest
of
them
they're
out
driving.
They
would
love
to
come
in
and
do
training.
We
need
them
driving
buses,
so
we've
optimized
the
goals
and
we've
brought
up
three
reliefs.
Originally,
we
wanted
to
bring
up
twelve
and
it's
a
premium
for
them.
B
M
It's
sort
of
a
chicken
and
egg
thing
we
need
more
drivers,
but
we
need
the
people
who
would
train
our
driving
okay,
I
understood
one
last
question
of
the
garret
I'm
concerned
now
about
stage
two
LRT
trillium
line
and
and
I
met
with
mr.
Morgan
last
week
and
I
was
trying
to
get
assurances
that
the
issues
that
we've
identified
and
the
stage
one
stations
like
coverage.
You
know
defense
from
the
wind
station
platforms,
materials
and
that
sort
of
thing.
M
We
would
not
be
repeating
many
of
the
lessons
that
we
learned
in
stage
one
and
correct
me
if
I'm
wrong.
Mr.
Morgan,
but
you
said
the
designs
are
pretty
well
set
I'm,
but
we
it's
hard
to
figure
out
if,
in
fact,
we're
going
to
be
tweaking
those
designs
so
that
we
don't
have
the
same
problems
there.
I
just
need
a
guarantee
that
we're
not
going
to
have
stations
that
are
going
to
causes
problems
when
we
open
the
stage
to
LRT,
and
we
don't
want
to
go
in
and
retrofit
afterwards.
A
Mr.
charity,
taking
all
the
lessons
from
stage
you
know
stage,
one
in
terms
of
the
slippery
surfaces
in
terms
of
the
coverage
in
terms
of
you
know
the
straphangers
to
make
sure
all
of
those
things
are
incorporated
into
the
stage
two
stations
trying
to
make
sure
that
you
know
we
still
go
back
to
the
community
and
get
any
additional
feedback
on
those
stations
I.
A
But
there
still
is
opportunity
to
look
at
you
know:
bus
loop,
configuration
and
coverage
of
bus
loops
and
the
application
of
you
know,
shelters
and
how
that's
done
and
looking
at
you
know,
for
example,
some
of
the
the
crowding
issues
to
make
sure
that
the
crowding
in
stage
two
you
know
where,
where
ridership
levels
are
going
to
be
lower
at
some
of
those
end
stations,
because
we've
now
dispersed
a
lot
of
the
writing
passengers
to
make
sure
that
we
still
account
for
whatever
kind
of
crowding
activity
will
occur.
At
those
transfer
stations
so.
M
A
Chair
I've
been
meeting
with
councillors,
I
met
with
councilor
me
and
that's
an
opportunity.
I
met
with
the
East
End
councillors.
Yes,
yesterday
morning
you
know
I'm,
absolutely
you
know
my
door
is
open
to
all
the
councillors.
To
start
those
discussions,
we've
been
out
in
community
doing
consultations
bringing
designs
out
to
the
community,
so
you
know
we're
open
where
we're
taking
in
all
the
feedback
where
we're
available
to
meet
at
any
time
and.
B
Account,
sir,
if
I
could
I
really
I'm
trying
to
be
helpful
when
I
say
what
I'm
about
to
say,
this
is
a
p3
you're,
locked
and
you're
going
ahead
and
I
just
I'm
hearing
it
from
counselors.
They
want
to
change
things.
They
want
to
build
elevators,
escalators
bridges,
all
that
stuff
and
an
extra
glazing,
and
so
even
counselor
brockington
is
request.
I'm
going
to
bring
that
back.
That
estimate
to
you
and
it's
you're
gonna
have
to
move
a
motion
and
find
a
funding
source.
You
are
99.9%
locked
in
that's
how
P
threes
work,
there's
fine-tuning!
B
A
M
A
G
D
G
Okay,
thank
you
with
respect
to
the
cancellations
and
I
know,
this
has
been
a
big
topic
and
I
heard
councillor.
Mckenney
say
that
service
was
better.
You
know
ten
years
ago
and
and
I
I,
don't
live
downtown
I
didn't
ten
years
ago,
so
my
memory
is
a
little
bit
different
I.
Just
wonder
from
your
perspective,
what
did
the
actual
data
say?
There
were
cancellations.
Obviously,
before
now
there
were
cancellations
ten
years
ago.
Are
we
getting
better?
Are
we
getting
worse.
D
Cancellations
were
very
stable
at
around
sorry
that
service
delivery
was
very
stable
at
around
98
and
a
half
percent,
so
in
other
words
cancellations
at
one
and
a
half
percent.
There
was
a
discussion
longer
ago
than
I
could
remember
when
it
was,
but
certainly
after
I
started
here
long
before
I
was
in
this
job
and
my
colleagues
in
the
air
jobs.
There
was
a
discussion
about
what
would
it
take
to
increase
that
number?
D
D
D
I'm
not
sure
I
can
check
it's
a
few
years
ago.
There
was,
we
just
started,
publishing
the
same
alerts
that
we
were
already
sending
to
people
who
subscribed.
We,
you
know
after
Twitter
came
along,
we
said:
well,
let's
publish
them
over
there
to
make
them
more
accessible
to
people.
I,
don't
I
can
find
out.
It's
been
a.
G
D
The
same
way,
we
still
do
now
the
primary
well,
the
notifications,
the
manual
notifications,
still
go
out
to
the
people
who
subscribe
to
either
email
or
text
notifications
by
route
and
they're
all
posted
on
the
web.
So
those
have
been
there
since
the
beginning
of
when
we
started
doing
that
later
on,
we
added
those
those
to
Twitter
channels
as
a
way
of
aggregating,
all
of
them.
Okay,.
G
I've
heard
reports
of
panhandlers
in
some
of
the
trains
going
around
asking
for
for
handouts
and
I.
Don't
know
the
legality
of
it.
But
is
this
something
that
OC
Transpo
is
aware
of
its?
Is
there
anything
that
OC,
Transpo
or
the
city
can
do
I've,
never
heard
or
seen
one
on
a
bus
and
don't
know
if,
if
is
condoned
on
the
trains
or
if
it's
something
that
should
be
looked
at
or
not.
C
Yes,
it
is
prohibited.
Panhandling
is
prohibited
on
our
system,
whether
it
be
on
bus
or
on
trains.
We
do
have
a
team
of
special
constables
that
are
always
riding
the
trains
they're
always
on
the
system.
So
when
we
become
aware
of
those
situations,
we
would
we
dispatch
them
to
deal
with
it.
We
do
have
an
approved
process
for
buskers,
but
no
panhandling
is
not
something
that
is
permitted
that
and
we
would
send
stuff
to
deal
with
that.
Okay
and.
G
My
final
point
I
know
that
my
colleague
Commissioner
right,
Gilbert
dwelt
on
this,
a
fair
bit
Parliament,
Station
I-
actually
don't
know.
If
maybe
this
is
a
gender
equity
thing,
because
I
was
there
this
morning,
I
actually
lingered
after
the
train
to
let
the
the
rush
go.
I
smelt
nothing.
So
you
know
I,
don't
know
if
this
is
something
it
is.
It
is
a
scientific
fact
that
women
have
more
developed
senses
of
smell
than
men.
Do
so
I,
don't
know
if
this
is
part
of
it.
G
F
P
Cancellations
I
would
like
to
know
what
is
the
number
I
mean?
Zero
is
never
going
to
happen,
I
mean
life
happens,
things
happen,
but
what
is
the
magic
number
that
OC
Transpo
strives
to
achieve
on
weekdays
on
weekends?
That
would
have
the
very
least
impact
on
customers.
So
it's
almost
to
the
point
where
they
wouldn't
even
notice.
It.
B
B
B
B
D
D
We've
not
yet
been
accepted
into
that
group
and,
as
a
result,
we
don't
yet
have
access
to
their
data.
We
are
working
with
our
contacts
at
the
the
convener
of
the
organization,
but
the
convener
of
the
group,
but
it's
really
the
group
governance
that
decides
who
joins,
and
so
we
don't
have
full
access
to
bus
benchmarking
across
the
world.
Yet
what
we
do
have
access
to
is
detailed
bus
benchmarking
across
all
the
Canada
and
at
another
level
down
across
Canada
and
the
US.
However,
I
don't
have
the
number
that
would
answer
your
question
so.
P
With
OC
Transpo
and
with
the
City
of
Ottawa,
you
know
we
always
want
to
be
leaders
in
all
things.
We
do
so
I
look
forward
to
having
that
discussion
about
performance
measurements
and
setting
a
target
target.
Are
you
confident
that
all
the
actions
that
you're
taking
in
the
plan
that
you
have
set
forward,
and
including
hiring
new
bus
operators
and
trainers
and
those
things,
do
you
think
that
it's
going
to
get
you
to
that
standard
of
not
necessarily
the
zero
cancellations,
but
that
optimal
number
that
you're
trying
to
achieve
it'll.
P
I
understand
you,
you
spoke
to
councillor,
means
question
about
budgets
and
I,
get
that
we're
putting
the
cost
back
to
our
TG
and
I
fully
endorsed
that,
however,
they'll
come
a
point
where
we're
looking
at
the
the
costs
for
the
additional
bus
drivers,
the
additional
trainers,
the
additional
buses
that
just
becomes
operational.
What
can
we
anticipate
to
see
in
the
2021
budget
in
terms
of
additional
pressures.
B
The
other
piece
will
be
how
much
further
investments
you
want
to
do
across
reliability,
expansion
of
the
service
and
so
forth,
and
then
anything
that
we
learned
from
the
seven
and
a
half
million
dollar
investment,
whether
it
was
good
enough
not
enough
and
the
quarterly
changes
we
check
in
with
you
and
we
just
keep
that
tab
running
and
then
we'll
bring
that
forward
in
the
2020.
So
it's
the
40
buses,
the
20
I
put
aside
because
for
the
r1,
because
that's
all
being
charged
back
to
our
RTG,
and
so
it's
it's.
It's
really.
B
P
Transit
is
enormous,
Lee
subsidized
by
our
taxpayer
base.
You
know
which,
of
course,
us
as
council
approved
and
we
want
to
invest
in
our
transit,
and
we
can't
continue
to
raise
fares
if
we're
not
improving
the
quality
of
service.
So
I
think
that
you
know
would
be
very
helpful
to
understand
potentially
prior
to
the
20
2020
2021
budget,
just
exactly
what
those
pressures
look
like,
because
we
can't
keep
going
back
to
our
tax
base
to
compensate
for
reliability.
C
Mr.
chair,
that
would
be
a
number
that
I
had
to
pull
for
you,
but
it
does
vary
depending
once
again
depending
on
that
time
of
year
in
season,
but
you
know
for
all
types
of
leave.
You
know
like
long-term
disability,
parental
leave,
those
types
of
things
you
know
the
number
of
inactive
operators
could
be
around
that
50
to
60
range,
recognizing
that
we
are
a
workforce
of
about
1,500,
but
then
you'd
have
to
layer
on
that,
the
the
day-to-day
absences
or
issues
that
mean
they
may
populate
as
well.
Okay,
because.
P
I
know
mr.
Mahoney
mentioned
they're,
exhausted
I've
talked
to
so
many
of
them.
We
all
know
they've
been
completely
worn
out,
you're
looking
at
them,
potentially
providing
some
of
the
we're
going
to
compensate
them
for
vacation
time.
That's
going
to
add
more
so
I'm
just
wondering
in
terms
of
are
we
out
of
a
rate
of
operators
taking
leave
right
now
that
is
manageable,
or
is
it
higher
than
you
would
hope
to
have
like
I'm
just
trying
to
understand
the
pressure
of
that
as
well?.
C
You
know
I
think
at
this
point,
staff
are
doing
a
very
good
job
of
managing
it.
Obviously,
there
are
challenges
that
we
we've
talked
about
here
today
at
the
Transit
Commission.
You
know
we
need
to.
We
need
to
move
forward
with
that
class
that
we're
we're
staff
and
for
that
we'll
bring
a
little
bit
of
relief,
but
we
need
to.
We
need
to
keep
going.
We
need
to
keep
moving
forward
on
that.
C
We
do
have
a
new,
a
new
new
schedule
that
starts
seeing
in
the
beginning
of
January
that
we'll
provide
some
assistance
and
that
you
know
it's
it's
an
opportunity
for
us
to
piece
work
together
differently.
Operators
have
now
booked
and
selected
their
their
work,
so
we
usually
see
at
the
beginning
of
a
booking
and
an
improvement
there
as
well.
So
you
know
we're
managing
it.
I,
don't
think
it's
a
point
where
it's
unmanageable,
but
you
know
we
do
have
the
challenges
and
that's
what
we've
been
talking
about
here
today
and.
P
Just
one
more
quick
question:
Blaire
Station
I'm
very
happy
that
the
removal
of
the
glass
has
added
more
space
on
the
platform.
I
know.
Mr.
Mahoney,
you
had
mentioned
that
there's
additional
improvements
that
are
coming.
Have
you
determined
what
those
are
I
know
there
was
difficulty
identifying
them
and
what's
the
time
frame,
no.
B
Mr.
scribblers
job
is
to
tell
me
if
we
need
to
do
more
there
with
the
observations
and
and
if
you
have
views
on
that,
because
plan
B
would
be
to
remove
those
shelters
totally
and
then
look
at
a
cantilever
type
of
covered
system
so
that
we
have
more
space
either
there
or
across
the
board.
So
it's
just
incremental
and
so
I
think
removing
the
glasses
help
things
out.
If
we
need
to
go
further,
we'll
go
further.
Do.
D
Mr.
chair,
our
teams
have
been
working
since,
before
the
train
opened
on
possible
enhancements
across
the
system,
possible
physical
enhancements
and
all
parts
of
the
stations
we're
developing
that
that
list.
We
want
to
make
sure
that
that
you
know
make
that
list
big
before
we
start
to
to
prioritize
it
or
to
cut
it
down
into
what
should
be
done.
D
First
and
what's
you
know,
what's
practical,
what's
affordable,
so
we're
still
building
that
list
any
suggestions
about
how
to
use
the
space
we
have
at
Blair
station
our
wealth,
as
John
mentioned,
we're,
certainly
looking
at
the
possibility
of
changing
the
sheltering
system
so
that
it
cantilevers
off
the
back
wall
on
the
south
side
rather
than
being
freestanding
shelters.
There
is
a
limited
amount
of
space.
We're
also
working
on
a
number
of
suggestions
have
been
made
from
all
kinds
of
sources,
customers,
operators
and
some
through
councilors
about
moving
individual
routes.
D
Councilor
tyranny
has
the
larger
option
of
moving
routes
away
from
that
station
to
to
Sayreville
station.
We've
talked
about
that.
There's
also
the
possibility
to
move
some
routes
from
within
the
fare
paid
zone
over
to
the
north
side,
so
they
would
be
outside.
So
it
would
decongest
the
platforms
but
causing
an
additional
inconvenience
to
customers
and
put
more
pressure
on
to
the
the
the
one
elevator
of
the
system,
which
is
historic
and
wasn't
renewed
with
the
project
or
moving
routes
around
between
the
stops
on
the
south
side.
D
So
we're
trying
to
find
a
way
first
of
all,
to
move
bus
routes
around
between
stops
and
the
south
side
that
relieves
pressure
on
the
platform
without
increasing
pressure
on
the
bus
roadway
without
bottling
up
the
horse-shoe
turn
at
the
West
End,
and
certainly
without
making
any
additional
difficulties
to
customers
about.
Oh
I
should
go
this
way
in
the
morning,
but
this
way
in
the
afternoon
or
as
mr.
lamb
talked
about
earlier,
having
two
routes
going
to
the
same
destination,
leaving
from
different
parts
of
the
platform.
Those
are
definitely
things
we
want
to
avoid.
D
So
we're
we're
working
on
a
plan
that
maybe
we'll
be
able
to
ease
things
a
little
early
in
2020
by
moving
bus
routes
around
on
the
platform
and
then
we'll
be
looking
at
what
are
the
capital
projects
that
we
can
do
during
2020
or
start
during
2020
with
the
funding
that's
available
from
Council.
Thank.
P
G
Thank
You,
mr.
chairman,
upon
reflection,
I,
want
to
say
that
my
comment
about
my
colleague,
Commissioner
Wright
Gilbert,
was
not
I.
Fear
taken
as
intended.
I
was
merely
citing
what
I
thought
was
a
well-known
scientific
fact
that
women
typically
do
have
a
better
sense
of
smell
than
men
and
that
this
has
been
attributed
to
them,
having
actually
more
brain
cells
than
men.
J
L
L
B
So
it's
a
good
question
that
so
the
the
January
plan
we,
when
we
were
doing
that,
we
focused
on
also
the
detours
that
come
into
place,
Pat
and
May.
So
we
looked
ahead
on
that
also.
So
it's
a
two-step
process,
as
we
need
to
land
the
January
service
change
and
also
we
are
looking
ahead
on.
We
looked
at
bus
count,
we
looked
at
operator
counts,
so
the
buses,
for
example,
there
they're
coming
in
the
detour
buses,
are
coming
in
on
Tryon
on
schedule
ahead
of
schedule.
L
B
D
So
mr.
chair,
the
the
first
detour
that
starts
this
late,
this
spring
is
the
closure
of
line
two
for
its
capital
work
I,
believe
that's
17,
more
buses
they'll
be
going
on
the
road
for
that
those
buses
are,
are
purchased
and
being
manufactured,
and
some
of
the
new
operators
that
are
being
hired
and
trained
will
be
for
that
over
the
next
couple
of
years.
We've
got
more
detours,
but
they're
also
there
their
time
so
that
some
of
them
come
after
this
teeth
to
detour
ends.
D
So
there's
I
don't
have
the
numbers
here
of
what
the
peak
number
of
buses
and
operators
are
for
when,
when
the
East
and
West
detours
I
mean
the
East
detours
are
fairly
self-contained,
they're
really
just
on
the
highway.
It's
really
the
West
detours
when
the
transit
way
closes
and
that
when
the
transfer
closes
first
south
of
Lincoln
fields
and
then
later
between
Tiny's
and
Dominion,
those
are
the
sections
that
cause
us
to
need
more
buses.
D
C
Mr.
chair
there's
also
an
opportunity,
though,
that
we've
been
able
to
explore
what
the
currently
we're
participating
in
the
joint
procurement
issue.
That's
been
run
by
Metrolink,
so
there's
been
there's
been
times
where
we've
been
able
to
actually
expedite
the
purchase
of
buses
being
able
to
tag
on
to
an
end
of
an
order,
those
types
of
things.
So
you
know
we
do
conservatively
talk
about
a
year
to
a
year
and
a
half,
but
we've
been
successful
recently
in
in
getting
buses
built
and
delivered
to
us
earlier
than
that.
E
D
Chair
I
would
I
would
say
we
do
not
have
a
scheduling
problem
with
the
services
on
Bank
Street.
What
we
have
is
a
reliability
and
consistency
problem
of
the
street
operations.
We
need
to
schedule
the
service
so
that
it
accommodates
a
certain
proportion
of
the
variability,
but
we
can
never
share
jewelle
it
to
accommodate
all
the
variability
and
Bank
Street,
possibly
more
than
any
other
street
and
city
has
a
great
deal.
'ti.
D
The
biggest
source
of
variability
is
in
the
afternoon
rush
hour
how
the
eastbound
highway
is
working,
eastbound,
Queens
way
and
whether
if
it's
Queens
Way,
has
backed
up
the
buses
of
the
auto
traffic.
That's
going
south
on
Bank
that
turns
left
on
to
Isabella
to
go
up
the
ramp
onto
the
highway
that
backs
up
and
that'll
back
up
all
the
way
to
Wellington.
If
it's
a
bad
bad
bad
day,
then
there's
also
variability
related
to
other
activities
that
are
going
on
on
or
near
the
street.
Further
south,
it's
a
busy
street.
It's
busy
street!
D
It's
a
it's
an
active
Street,
the
kind
of
street
the
city
wants
to
have
where
there's
a
lot
of
stuff
going
on.
But
it's
not
a
predictable
length
of
time
from
getting
from
one
end
to
the
other.
We
schedule,
generally
speaking,
we're
we
will
schedules
who
accommodate
about
70
to
85
percent
of
all
the
variability
that
can
occur.
If
we
go
too
high,
we
end
up
making
the
buses
very
slow
and
then
they
create
their
own
congestion.
If
we
go
too
low
with
that,
we're
disappointing
customers
far
too
much
of
the
time.
D
Adding
service,
so
the
service
will
be
more
frequent
on
route
6,
we're
adding
three
northbound
trips,
leaving
Billings
bridge
at
just
before
7:00
7:15
and
just
after
7:30,
and
we're
increasing
service
between
2
p.m.
3
p.m.
in
both
directions
on
route
7
we're
adding
another
trip
going:
that's
not
a
bank
Street
section,
also
on
route
7.
We
are
increasing
service
between
2:00
and
3:00
in
the
afternoon
from
every
15
minutes
to
every
12
minutes.
We're
also
continuing
to
do
a
number
of
things.
We're
continuing
to
look
at
a
number
of
things
right
at
this
moment.
D
If
the
meeting
hadn't
been
so
gone,
so
long,
I
would
have
been
meeting
with
councilor
Minar
on
two
proposals.
We
have
to
reduce
travel
time
and
improve
reliability
on
the
section
of
the
route
south
of
the
Rideau
River
on
sections
of
both
routes,
7
and
6,
and
so
we'll
move
ahead
with
with
the
councilor
on
those
and
further
ideas
as
they
come,
it's
a
it's
a
busy
street.
It's
you
know
it's
an
active
street
and
it's
a
healthy,
healthy
urban
street,
but
it
doesn't
lend
itself
to
consistent
travel
time
zone
bus
service.
D
Unfortunately,
however,
many
of
the
people
who
are
travelling
further
south
in
the
city
aren't
required
to
travel
on
Bank
Street.
If
they're
going
south
of
Billings
Bridge
Council
has
in
years
past
made
that
huge
decision
to
build
the
transit
way
which
now
connects
with
a
line
one
at
herdmen
stations,
so
that
all
access
to
the
south
no
longer
funnels
that
Bank
Street
as
it
as
it
would
have
done
before.
The
1990s.
E
Okay,
I'm
glad
to
see
there
some
mitigating
issues,
I
think
what
mr.
Mahoney
said,
though,
is
that
it's
it's
late,
just
starting
in
the
morning,
so
I
understand
traffic
around
rush
hour
later
in
the
afternoon,
but
if
the
bus
is
already
running
late
before
it
even
leaves
in
the
morning
or
the
first
round,
is
that
not
something
we
should
address?
I
guess.
B
Sorry
counselor,
if
that's
that
wasn't
my
intent,
my
intent
was
to
basically
say
that's
done,
a
very
technical
there's,
a
lot
of
traffic
on
Bank
Street,
a
minute
I,
I
Drive
it
all
the
time.
I
know
people
that
live
in
your
neighborhood
and
they
talk
to
me
all
the
time.
But
the
six
and
I
go
yeah.
It's
unreliable,
stuck
in
the
same
traffic
that
I'm
stockin
and
you
can
talk
to
the
planning
department.
There's
been
discussions
about.
How
do
you
make
it
better
and
I'm
not
suggesting
this?
B
You
want
to
dedicate
a
bus
lane
there
get
rid
of
the
parking
and
so
forth.
The
issue
is
we're
trying
to
manage
the
expectations.
That's
six,
the
minute
it
hits
Bank
Street
is
going
to
be
late.
He's
increasing
the
frequency
on
that.
It's
not
going
to
make
it
more
reliable,
it'll
be
more
on
buses.
There
yeah
and
I
know
you're
you're
in
that
area
too.
So
it's
I'm.
Just
being
candid
with
you,
it's
the
bus,
you're
late.
We
got
lots
of
complaints
about
the
6:00
I
appreciate.
D
What
we
have
now
is
we
have
new
data,
that's
been
coming
in
since
the
second
week
of
October,
which
allows
us
for
the
first
time
to
set
schedules
for
the
new
routes
based
on
reality,
based
on
actual
observations,
all
of
the
schedules
that
were
placed
into
effect,
as
of
October
needed
to
be
based
on
either
models
of
what
would
happen
in
the
future
expectations
of
what
would
happen
in
the
future
or
an
extrapolation
from
what
had
happened
in
the
past
to
the
future.
There's
not
you
know.
D
In
my
opinion,
there
is
not
a
problem
with
scheduling
there
is
you
know,
and
then
the
the
audit
this
year
will
help
us
to
find
if
there
are
any
systemic
problems
or
systemic
things,
that
we
should
be
doing
differently.
There
is
a
new
transit
system
in
place,
the
new
bus
routes
that
need
to
be
scheduled
based
on
measured
data
and
the
process
we
use
to
turn
those
measure.
E
Okay,
since
you
brought
up
affordability,
I'm
rereading
some
of
the
I
guess
comments.
Mr.
Mahoney,
provided
us
after
that
article
we
last
week
in
the
paper
in
the
citizen.
Any
right
to
put
things
into
perspective
is
also
important.
One
minute
of
recovery
time
across
the
system
costs
1
million
dollars.
C
Yeah,
so
the
statistic
there's
a
general
that
we
use
I
mean
if
we
look
at
it,
we
do
eighty
six
hundred
trips
a
day
if
you
take
the
opera's
wage
rate
divided
by
sixty,
to
put
it
to
a
minute.
Eighty
six
hundred
trips
times
that
one
minute
for
that
operators,
wage
rate
times
two
hundred
and
sixty
one
weekdays.
It
comes
out
to
a
little
over
a
million
dollars.
So
it's
it's
a
general
calculation.
We
use,
it
doesn't
include
bus
purchases
or
a
potential
increase
in
maintenance
cost.
C
It's
just
purely
bus
operator,
labor
costs,
but
it
just
gives
us
that
you
know
that
that
high-level
indication
that
you
know
what
you
know
it's
it's
you
can
spend
a
million
dollars
very
very
quickly
and
have
very,
very
small
of
an
impact.
So
you
need
to.
We
want
to
look
at
recovery
time
and
running
time.
We
want
to
make
sure
that
we're
inserting
it
in
the
areas
where
it
is
needed.
The
most.
Q
You
very
much
sure
most
of
my
questions
have
been
answered
already
via
the
numerous
questions
asked.
However,
just
a
couple
I
want
to
drill
into
so
one
was
actually
counselor
flurries
question
that
councillor
Lee
were
raised
around
Geographic
disparity
on
canceled
trips
and
I
know.
We
had
a
conversation
last
week,
specifically
my
concerns
around
64,
and
you
you
just
mentioned
now
that
you
know
you're
going
through
some
of
that
analysis.
Q
Q
Another
point
that
was
raised
around
the
new
software
and
my
question
there
is
and
I
believe
it
was
yourself.
Mr.
Scrivener
mentioned
that
the
the
core
of
it,
the
operational
pieces,
will
be
begin
to
be
rolled
out
next
year.
Can
you
talk
to
us
a
little
bit
about
what
this
will
actually
mean
to
to
riders?
When
will
they
start
to
see
or
feel
the
impact
of
that
software
implementation?
I.
D
Gradual
incremental
and
probably
fairly
smooth
the
they
won't.
The
first
thing
that
will
happen
is
that
the
controller
is
working
in
the
tfcc
will
have
a
more
modern,
more
robust,
more
reliable
tool
that
they
are
using
to
monitor
the
system
and
to
make
decisions
to
improve
reliability.
So
customers
will
probably
the
customers
will
definitely
benefit
from
that
improved
monitoring
and
decision-making
and
action
taking.
But
we'll
notice
that
as
a
thing
that
occurred
it'll
just
be
that
you
know
that
happened
and
and
the
but
it's
it's
all.
D
Behind
the
scenes
later
on,
customers
will
see
well
when
we
have
bus
predictions
that
are
based
on
times
before
the
bus
has
started.
The
route
customers
will
see
it
on
the
screen
because
they
will
see
a
green
highlighted
time
on
the
OC
Transpo
app
before
the
bus
has
actually
left
the
terminal
when
they
see
that
they
will
know
that
they're
getting
real-time
data
that
is
predictive
from
before
the
bus
has
actually
started
its
route.
D
They
will
hear
the
announcements
on
the
other
street
when
right
now
it
just
has
to
guess:
what's
the
closest
bus
stop
to
where
the
bus
is
right
now,
so,
when
the
operators
say
put
this
bus
on
a
detour,
they
will
get
consistent
bus
stop
information
as
they're
on
the
detour.
These
are
small
things,
but
they're
important
things,
especially
for
people
who
rely
on
those
on
those
announcements.
These
are
some
of
the
things
that
people
will
see
as
the
system
first
of
all
rolls
out
and
then,
as
we
integrate
it
better
into
all
of
our
systems.
D
D
At
this
point,
not
it's
not
precise,
it's.
It
was
all
on
track.
We
needed
to
schedule
it.
We
needed
to
make
a
decision
a
couple
of
years
ago.
Are
we
aiming
to
put
this
into
use
before
the
O
Train
opens
or
after
the
O
Train
opens,
because
we
weren't
going
to
do
it
as
the
o
train
was
opening
was
too
much
change
at
one
time,
so
we
made
a
good
decision
to
hold
this
to
after
when
after
was
changed
by
a
year
and
a
quarter
a
year
and
a
half
whatever
it
was.
D
So
we
are
now.
My
team
will
be
giving
me
a
recommendation
to
take
back
to
discuss
with
my
colleagues
on
what's
the
least
risky
time
during
2020
to
start
to
switch
over
to
some
of
these
new
new
systems
and
doing
it.
You
know
you
obviously
didn't
want
to
do
it
at
a
point
of
stability
and
maybe
in
the
early
part
of
the
new
year,
we
will
have
achieved
that
point
of
stability,
so.
Q
D
Q
Well,
I
will
continue
to
ask
those
questions
because
I
think,
as
you
know
and
I'm
sure
my
colleagues
can
can
relate.
There's
frustration,
obviously
among
riders
around
not
being
able
to
see
when
or
not
being
able
to
rely
upon
when
that
bus
will
arrive
and
and
having
those
tools
will
really
be
impactful
if
they
work
well.
C
Like
all
city
property,
you
know
smoking
is
prohibited
on
city
property,
so
including
the
bus
platforms,
as
I
mentioned
earlier.
We
do
have
special
constables
that
are
out
on
the
system.
Both
you
know
on.
We
have
dedicate
special
constables
to
the
rail
line,
but
as
well
as
we
have
special
constables
that
are
driving
around
checking
a
bus,
shelters
and
platforms
as
well.
C
You
know
if
customers
are
seeing
that
at
us
and
you
know
they
can
call
it
in
to
us
report
it,
and
you
know,
certainly
if,
if
you
know
of
specific
areas
or
some
times,
you
can
always
reach
out
to
me.
Let
me
know
when
I'll
ask
our
chief
special
constable
two-decades
staff
to
those
specific
times
and
locations,
but
definitely
we
want
to
hear
from
our
customers
if
they're
seeing
that
observing
that
and
if
they
see
any
patterns,
let
us
know
when
and
we
can
dispatch
staff
to
deal
with
that
accordingly,
is.
Q
C
The
red
vests
are
there:
they
do
have
access
to
provide
information
to
our
control
room.
So
you
know
I,
think
at
this
point
I'd
say
you
know:
there's
no,
there's
no
wrong
person
to
talk
to.
Let
someone
know
the
the
red
vest
the
l-train
ambassadors.
They
know
who
they
need
to
speak
to
and
they
can
get
that
information.
That
person
who
then
could
take
the
necessary
corrective
actions.
L
D
We
collect
data
on
the
on-time
status
of
every
bus,
approximately
every
30
seconds,
sometimes
more
frequently
than
that,
and
we
record
all
that
data
and
we
keep
that
data
for
analysis
and
then,
as
time
goes
on,
we
sort
of
boil
it
down.
So
we're
not
keeping
the
fine
level
of
detail
for
years
and
years
and
years
we
use
those
data.
D
Calculations
on
which
routes
are
doing
okay
and
which
routes
need
help
so
that
we
can
prioritize
our
more
detailed
scheduling
and
planning
work
to
hit
the
ones
first
that
most
need
the
work.
The
the
busy
routes
that
have
the
the
most
variability
or
the
most
trips
running
earlier
late
are
the
ones
that
we
need
to
spend
our
time
on.
First
that
and
then
you
know,
go
down
from
there
so
that
we
can.
We
can
organize
our
work.
L
I
just
jump
in
there.
Pat
I
want
to
share
with
you
what
my
concern
is.
I
think
you
have
the
data
that
you
already
need
to
make
schedule
changes
I,
don't
think
we
need
to
wait
for
the
Auditor
General
he's
gonna
take
a
year
to
do
that.
Audit
and
then
we're
gonna
take
another
year
to
budget
and
plan
the
schedule,
changes
that
are
needed
based
on
whatever
he
recommends.
There
were
two
years
away.
L
I,
don't
know
how
you
analyze
that,
but
we
just
can't
wait.
So
that's
my
fear.
I
acknowledge
you're,
making
some
route
or
schedule
changes
in
January
coming
but
again
it's
we
can't
rely
on
whatever
the
otter
General
recommends
to
make
more
significant
changes
to
the
routes.
This
has
to
be
like.
What
are
we
expecting
him
to
recommend
that
you
don't
have
the
data
already
your
fingertips
to
make
schedule
changes.
B
Well,
I,
don't
know
what
his
scope
is
going
to
be.
I
haven't
seen
that
yet,
but
the
question
that
appears
to
be
raised
consistently
is:
do
we
have
a
scheduling
problem
Mac
early
and
at
the
root
level,
and
what
Pat
has
articulated
many
times
is
the
schedules
and
the
routes
and
the
information
he
brings.
You
are
all
in
accordance
with
either
council
policies
and
there's
a
bunch
of
them
and
you
went
through
a
whole
route.
Optimization.
You
recall
in
terms
of
that
in
terms
of
walking
distances
and
all
those
things.
So
he
takes
that.
B
You've
often
heard
me
say
he's
one
of
the
best
transit
planners
in
Canada.
Now
I
will
say
that
over
and
over
again,
I
could
get
a
job
just
about
any
transit
agency
in
North,
America
and
his
team
do
phenomenal
work
and
we
use
the
latest
technology
and
so
forth
if
it
appears
there
is
a
concern
that
we
need
to
do
macro
adjustments
that
way,
and
if
you
want
to
there's
different
ways
you
do
it.
You
bring
the
Auditor
General
to
look
at
how
we
undertake
that
and
maybe
there's
gaps.
B
Maybe
we
are
doing
things
incorrectly
and
non
best
practices
are
not
following
council
policies.
He
can
identify
that
if
you
want
us
to
bring
back
a
policy
report
to
make
improvements
across
the
entire
system
or
consistently
challenging
routes,
we
can
do
that
also
yeah.
We
have
tons
of
data.
We've
got
lots
of
data,
it's
not
about
lack
of
data,
but
I'll
be
also
candid.
If
nobody
ever
calls
me
and
says,
give
me
less
service.
It's
give
me
more
service.
Give
me
more
reliable
service.
Give
me
more
information
tools.
Give
me
more
more
and
we
do.
B
We
are
in
conformance
with
councils
policy,
your
transit
affordability
plan,
the
history
that
councillor
McKenney
talked
about
and
all
the
previous
decisions
have
and
I
know
some
councillors
and
commissioners
weren't
here
for
those
but
we're
in
accordance
with
all
those
policy
decisions,
including
fare
box
recovery
and
I'm
glad
somebody
brought
that
up
we're
at
50
to
50
percent.
The
goal
is
to
go
even
higher.
B
You
know
you
hear
about
free
transit
I
would
in
Minneapolis
this
week
got
announced,
know
what
their
fare
recovery
is
eight
to
ten
percent,
so
all
they
had
to
subsidize
was
nine
million
dollars.
That's
why
they're
getting
free
transit
in
Kansas,
City
or
in
Minneapolis?
Sorry,
so,
there's
a
bunch
of
big
policy
things
that
our
levers
of
you
push
and
pull
late
late
buses.
The
previous
reporting
mechanisms
that
you've
asked
us
to
bring
back
a
new
scorecard
was
somebody
picked
zero
to
five?
Was
a
late
bus?
I
asked
the
first
thing
months.
B
I
asked
mister
Scrimgeour.
How
did
that
discussion
occur?
What
what
is
that
best
practices
is
that
industry
standards
is
that
achievable
for
a
city
like
Ottawa,
that's
got
a
BRT
and
on
street
mixes.
Those
are
the
things
we're
going
bring
to
you
on
the
performance
reporting
piece,
but
the
Auditor
General
will
answer.
I.
Think
the
concerns
that
I'm
hearing
from
some
members
of
council
do.
B
L
Council
did
something
last
week
that
shocked
me.
They
approved
your
budget
and
I
say
that,
because
with
a
2.7
percent
increase
in
your
operational
budget,
when
you
eliminate
the
inflationary
pressures
on
this
organization,
you
have
very
little
extra
money
to
address
all
the
issues
that
we
raised.
So
I'm
surprised
that
there
are
counselors
who
voted
in
favor
of
your
budget
who
are
asking
for
resources
today,
because
that
budget
does
not
provide
a
lot
of
additional
resources.
We
can
tweak
some
routes.
L
There
is
new
money
going
into
the
system,
but,
as
we've
seen
see
and
we'll
continue
to
see
it's
not
enough,
and
we
have
to
reconcile
at
this
commission
the
expectations
with
our
public
and
the
money
that
we
have
to
meet
those
expectations,
because
right
now
they
don't
meet
and
we
have
to
either
say
to
our
public.
We
are
going
to
provide
the
resources
to
meet
those
expectations
or
not
it's
one
or
the
other
and
we're
not
there.
Yet
we
continue
to
tell
our
public
we're
on
your
side.
L
We're
gonna
address
these
issues,
but
at
the
end
of
the
day,
we
don't
have
a
full
complement
of
resources
to
match
those
expectations
and
that's
why
I
keep
asking
about
your
work
plan,
because
I
think
this
Commission
will
see
what
the
main
objectives
are.
We
will
feed
into
that
bus.
Reliability
is
one
of
my
main
concerns,
but
at
the
end
of
the
day,
if
we
don't
have
enough
resources,
if
it
comes
down
to
resources,
that's
what
we
have
to
wrestle
with
and
it
wasn't
anything
more
than
resources
that
the
ration.
L
You
can't
compare
before
that,
and
so
there
were
some
scheduling
and
route
issues
before,
as
I
said
many
times,
chronic
issues
in
my
ward,
but
even
though
they
exist
now,
where
it's
different
routes,
the
routes
have
been
changed,
significant
changes,
so
it's
a
subtlety,
but
the
members
of
the
public
really
don't
care
at
the
end
of
the
day.
They
just
need
good
service
and
that's
why
we
need
to
identify
those
causes
and
address
them
as
soon
as
possible.
Thank
you.
A
Thank
you,
councillor,
brockington,
okay,
so
no
other
questions
we
want
to.
Thank
you,
mr.
Marconi,
and
your
team
for
the
update
the
Commission
is
the
report
received
or
the
update
received.
Okay.
Thank
you.
There's
no
in
camera
items
notice
emotions
for
consideration
at
subsequent
meetings.
Are
there
no
I
believe
Council
Kavanagh
has
one.
J
Yes,
chair,
I
won't
read
the
whole
motion.
It's
in
repeal
just
read
the
therefore
be
it
resolved
and
it's
related
to
the
GPS
service
that
in
2020
OC
Transpo
prioritized
bringing
forward
a
reliable,
GPS
and
user-friendly
app
system
on
buses
to
give
accurate
information
on
bus
location
and
cancellations
to
transit
users.
Thank.
L
You
mr.
chair,
this
is
on
behalf
of
councilor
flurry
who
couldn't
make
it
to
the
end,
but,
and
it's
not
a
member
of
the
Commission,
so
I'm
reading
this
into
the
record
as
well.
It's
regarding
sharing
real-time
data
and
I
will
only
read
the
therefore
clauses
at
this
time.
Therefore,
be
it
resolved
that
city
staff
developed
the
appropriate
tools
to
create
and
share
real-time
data
collection
with
the
open
data
community
by
q2
of
2020
without
unreasonable
delay
and
provide
underlay
of
planned
schedule
and
B.
L
A
You,
council
brockton
mister
man
coney
that
sums
up.
Basically
what
our
reporting
subcommittee
is
supposed
to
be
doing,
looking
at
all
the
options,
all
the
metrics
and
everything.
So
is
that
better
for
you
to
do
something
with
that?
Is
that
better
as
a
motion
or
as
a
something
we
should
maybe
set
aside
and
give
to
the
subcommittee?
That's
working
on
reports,
yeah.
B
I,
don't
know
if
the
two
councillors
had
time
to
connect
when
I
spoke
to
the
councillor
flirty
I
recommended
to
him
that
he
brings.
He
holds
that
motion
till
when
we
table
our
work
plan,
which
has
got
the
performance
reporting
in
there
and
then
council.
Can
our
committee
kim
debate
that
motion
and
other
things
if
you
want
to
tweet
the
work
plan,
and
so
for
that
was
my
recommendation.
Do
you.
A
A
A
A
L
Q
L
B
G
G
The
percentage
of
time
during
each
reporting
period
that
normally
assigned
bus
size
for
a
trip
was
downgraded,
ie
from
or
for
example,
from
a
double-decker
to
a
40-foot
bus
for
each
trip.
At
the
percentage
of
time,
a
trip
was
canceled.
For
any
reason,
it's
not
necessary
to
specify
the
reason
and
separately
the
percentage
of
time
a
trip
was
late.
G
We're
data
from
infrared
counters
or
other
sources
exist.
The
passenger
load
factor,
that
is
the
number
of
passengers
as
a
percentage
of
capacity
for
the
bus
and
service
for
each
trip
upon
its
departure
from
the
morning
peak
period
or
arrival
at
the
evening
peak
period
and
other
times
each
park-and-ride
parking
lot
specified.
Such
information
is
not
available.
Please
provide
the
average
ridership
and
passenger
load
load
factor
as
available
for
each
route
for
each
reporting
period,
also
for
each
route.
G
Any
changes
and
normally
assigned
bus
size
for
any
trips
or
other
changes
in
capacity
is
addition
or
deletion
of
trips
that
are
being
considered
for
implementation
or
which
will
be
implemented
either
in
December,
2019
or
January
2020.
The
total
number
of
complaints
received
by
OC
Transpo
from
any
source
for
each
reporting
period
about
each
connection,
route,
frequent
route
and
rapid
route
serving
each
park-and-ride
parking
lot
specified.
A
All
the
motions
and
inquiries
to
just
remind
everybody
to
submit
them
to
our
clerk
in
writing.
Please,
okay!
Is
there
any
other
inquiries,
nope?
Okay,
no
other
business.
Can
we
have
a
motion
to
adjourn
motion
to
adjourn?
Thank
you,
Merry
Christmas,
Happy
Holidays
to
everybody.
Our
next
meeting
currently
will
be
Wednesday,
February,
19
2020
hope
you
all
have
a
CEO
in
the
new
year.