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From YouTube: Transit Commission – June 17, 2015
Description
Transit Commission meeting – June 17, 2015 – Audio Stream
Agenda and background materials can be found at http://www.ottawa.ca/agendas.
A
B
D
D
Good
morning,
everyone
before
we've
in
the
Transit
Commission
meeting
of
June
17th,
we
will
have
our
regular
trans.
Secure
call
of
the
month
will
be
so.
During
the
month
of
May,
we
will
be
recognizing
an
OSI
transfer
employee,
who
demonstrated
compassion
and
concern
for
someone
in
need
of
Auto
camasta
al
de
comerciante
transform
Camino
Jewelry
is
around
Hana
and
opal
a
don't
see.
Transpo
Kiev,
approved
of
compassion,
ADA
preocupaciones
de
gallo,
dentists
on
keV,
a
bellowing
died
or
cooled
in
rod
ma.
D
This
acknowledgment
was
part
of
the
transfer
care
program,
which
is
a
well
established
community
watch
program
on
wheels,
Sudheer
Kawasaki
speed
on
a
call
to
program
classic.
You
said
this
will
be
the
sort
of
a
house
can
Hotel
being
in
County
just
past
midnight
on
Saturday
May,
9th
pair
Transpo
scheduling
and
trip
assistant
agent
stephanie
was
nearing
the
end
of
her
shift
when
she
received
a
call
from
a
caregiver
caregiver
of
an
OC
Transpo
para
Transpo
customer
the
caregiver
was
worried
because
the
customer
had
not
returned
home
without
incentive
agency.
D
Stephanie
started
looking
into
the
customers
previously
booked
trips
to
verify
the
last
trip
taken
being
a
foreign
power
transfer
operator,
Stephanie,
the
customer
and
volunteered
to
help
find
them.
Stephanie
then
completed
her
shift
and
while
on
her
wall
out
of
her
own
time,
she
drove
to
the
same
area
after
searching
for
more
than
an
hour.
She
contacted
the
caregiver
to
say
that
she
was
unable
to
locate
the
customer
Stephanie,
provided
her
personal
contact
information
and
asked
that
she
be
contacted
when
the
customer
was
located.
D
D
As
chair
of
the
transit
Commission,
I
want
to
congratulate
you,
Stephanie
and
thank
you
for
carrying
out
your
duty
of
providing
a
safe,
secure
and
reliable
transit
service
to
the
Ottawa
community.
Your
selflessness
and
caring
actions
demonstrate
that
the
transit,
what
the
trans
secure
program
stands
for
and
also
reinforces
OC
transpose
continued
commitment
to
safety
and
security
of
our
customers
and
the
Ottawa
community.
It's
my
pleasure
to
present
you
with
the
May
2015
tran,
secure
call
of
the
month.
E
A
E
D
D
Receive
thank
you
very
much
item
number
4,
a
capital
adjustments
in
closing
a
projects,
transit
city
tax
rate
supported
the
sytem
received
receive.
Thank
you
very
much.
2015
operating
capital
budgets,
QM
status
report
for
transits
received.
Thank
your
head.
Yeah,
followed
by
councillor
clichés
item
number
six
of
the
trimmer
Council
priorities
in
which
there
is
a
presentation,
so
that
will
be
held.
So
we
will
go
back
to
I
had
a
number
one
customer
safety
incident
in
2015
information
campaign.
Mr.
mank,
only
in
the
floor
is
yours.
F
Thank
You
mr.
chair
good
morning,
members
of
Commission
I
got
a
turnover
mr.
Scrimgeour
I'm
on
left
foot
presentation,
but
I
just
wanted
to
say
a
few
introductory
comments
when
we
had
a
first
working
group
session
with
our
stakeholders,
someone
from
that
group
and
I
wish
I
would've
written
down,
who
it
was
talked
about,
defining
success
in
our
quest
for
safety
for
our
customers,
our
employees
and
the
way
they
described.
It
was
autos
a
great
community
and
it's
a
safe
community,
and
they
wanted
to
see
that
community
feeling
extended
to
our
transit
services.
F
So
they
they
coined
the
phrase
community
on
the
bus
and
as
a
management
team
as
organization
we're
using
that
expression
regularly.
So
I
just
wanted
to
kind
of
put
that
out
there
in
terms
of
the
context,
because
in
terms
of
safety
and
security,
we
see
that
extension
of
our
great
city
being
infused
into
our
transit
organization
and
our
service
wherever
we're
operating.
I
want
to
thank
a
few
people
before
we
turn
over
to
Pat
joining
you
today
is
Jessica
golden.
We
heard
at
this
morning's
session
from
hollaback
chief
special
constable
Jim
babe
is
here.
F
I
also
want
to
acknowledge
two
staff
members
that
have
worked
diligently
and
that's
mr.
pepper
and
mr.
Keith
Duncan
are
here
in
the
room
today,
they've
been
at
every
single
working
group
session
and
they've
managed
this
file
so
and
I
also
want
to
thank
OBS
partner.
So
now
turn
over
to
Pat
for
a
presentation.
Now,
thanks.
G
John
we'll
go
through
the
presentation
today
is
some
of
the
background.
A
look
at
the
online
incident
reporting
tool
which
we
launched
today.
I
look
also
at
the
improved
customer
safety
information
on
the
webpage
which
begins
today
and
the
customer
safety
information
campaign
that
will
be
rolling
out
this
year.
G
And
so
we
established
the
safe
safety
stakeholder
working
group
in
2013,
and
that
group,
as
John
mentioned,
is
comprised
of
OC
Transpo
staff
and
key
stakeholders
from
women's
initiatives
for
safer
environments.
The
Ottawa
coalition
to
end
violence
against
women,
the
city
for
all
women
initiative,
the
sexual
assault,
support
center,
the
auto
rape,
crisis
center
and
hollaback
Ottawa,
and
this
working
group
meets
regularly
and
has
certainly
contributed
very
substantially
to
the
work
that
you're
seeing
today
and
overall
to
the
work
of
enhancing
safety
for
our
customers.
G
So
the
new
online
incident
reporting
tool
launched
today
will
enable
to
report
incidents
quickly
and
thoroughly
through
their
phone
or
through
their
computer.
If
that's
the
route
they
wish
to
use,
we
accept
reports
from
individuals,
witnesses
or
other
people,
and
those
people
may,
if
they
wish
choose
to
remain
anonymous.
We
are
the
first
transit
agency
in
Ottawa
to
permit
and
encourage
anonymous
reporting,
and
our
goal
here
is
to
encourage
all
customers
to
increase
their
reporting
of
incidents
such
as
sexual
harassment
or
any
other
unacceptable
or
illegal
behavior.
G
G
That
online
form
is
provided
by
a
company
called
cop
logic,
which
has
many
clients
across
the
u.s.
and
Canada
we're
the
first
transit
system
to
use
this
form.
But
it
links
indirectly
with
our
records
management
system,
that's
used
by
our
special
constables
as
part
of
all
protect
the
Ontario
police
technology
cooperative,
and
this
form
is
also
used
successfully
by
auto
police
services,
our
Police
Service
and
the
OPP.
And
it's
important
also
to
note
that
the
system
keeps
the
personal
information
very
safe.
G
So
I'll
show
you
how
that
online
incident
reporting
tool
works
and
you
can
try
it
yourself
at
OSA
transfer
comm
at
any
time.
So
if
once
you've
selected
the
link
from
OC
Transpo
comm,
this
is
the
introductory
page.
That
gives
you
better
background
and
has
the
the
main
five
categories
that
we
ask
people
to
choose
between
what
type
of
incident
they're
reporting
and
then
down
at
the
bottom
of
some
of
the
the
legal
and
privacy
matters
that
we
need
to
advise
people
of
once
you've
clicked
on
one
of
those
five
boxes.
G
You
can
select
these
it'll.
Take
you
past
this
page
that
there's
another
way
of
selecting
between
those
five
categories
and
then
to
this
page
where
people
can
enter
their
personal
information.
Should
they
choose
to
do
so
and
then
on
to
the
next
page,
which
is
where
people
say
where
the
incident
occurred.
They
have
the
ability
to
also
attach
any
photos
or
other
documents.
G
If
there
are
any
and
then
they'll
be
able
to
once
they've
described
the
incident,
they
get
a
feedback
that
says
your
report
has
been
submitted
and
and
how
they
can
follow
up
if
they
have
more.
They
need
to
to
do
so.
That
thought
that
online
incident
reporting
system
is
part
of
our
new
safe
travel
section
on
OC
Transpo
comm,
and
this
is
where
we've
bundled
all
of
our
customer
safety.
G
So
to
show
you
what
that
looks
like,
as
of
today
on
OC
Transpo
comm
at
the
top
right.
That's
a
new,
a
new
section,
circled
and
yellow
they're,
the
new
link
to
the
safe
travel
section,
which
looks
like
this
and
has
five
major
categories
planning
your
trip
waiting
for
your
trip,
boarding
the
bus
or
train
riding
the
bus
or
train
and
then
leaving
the
transit
system
and
for
each
one.
It
provides
information,
and
you
can
see
here
in
the
middle
the
banner
about
reporting
online.
G
Next
thing
we
want
to
talk
about
is
the
information
campaign
that's
rolling
out,
starting
now
now
to
advise
customers
of
this,
in
particular,
but
of
all
the
safety
information
safety
features
of
most
of
transport.
So
it's
a
new
safety
campaign.
That's
starting
now
to
encourage
customers
to
let
OC
Transpo
know
of
incidents
that
occur,
whether
they're
on
buses,
trains
and
stations,
or
anywhere
on
the
transit
system,
and,
as
we
talked
about
earlier,
the
goal
of
this
campaign
is
to
continue
to
have
customers
have
confidence
in
our
commitment
to
their
safety.
G
G
We
encourage
customers
to
remember
that
safety
is
also
transposed
top
priority
and
that
no
incident
is
too
small
to
report.
We
ask
customers
to
tell
us
about
any
experience
that
makes
them
feel
unsafe
or
uncomfortable,
and
we'll
also
emphasize
that
it's
easy
to
report
incidents
online.
It's
easy
to
use
the
safe
travelers
section
and
it's
easy
to
use.
The
online
incident
reporting
form,
so
this
campaign
will
appear
on
the
cards
in
the
interior
of
buses,
also
on
transit,
shelters
and
stations
in
newspapers
and
via
social
media.
G
D
H
A
Can
you
associate
I'm
the
public
education
coordinator
at
the
sexual
assault,
supports
and
I
thought?
Well,
so,
first
of
all,
we'd
like
to
thank
OSI
transfer
all
of
the
city
staff,
as
well
as
the
key
community
stakeholders
for
all
of
that
cannot
was
ours,
countless
meetings,
tedious
review
of
nuances
that
work
that
was
put
into
into
this
reporting
incident
reporting
from
the
US
as
an
organization.
It's
really
important
to
note
that,
because
we
are
thought
line,
workers
and
our
expertise
often
goes
unnoticed.
You
know
in
many
community
platforms.
We
do
appreciate
this
platform
to
discuss.
A
You
know
often
stories
that
we
hear
from
survivors
as
a
flat
line
organization
the
experiences
on
the
bus,
young
women,
marginalized
women
coming
forward
and
saying
this
is
what
I
experienced
what
is
OC
Transpo
doing
for
us,
and
now
we
can
confidently
move
forward,
and
so
there
is
an
online
reporting
form
you
can
report
anonymously.
You
will
be
believed,
which
is
often
something
that
survivors
come
forth
and
say
will
be
believed.
Yes,
there's
this
tool.
What
is
the?
What
is
what?
How
can
we
move
forward
from
this?
H
I'll
just
speak
to
a
few
of
the
pieces
of
the
the
format
of
the
online
reporting
form
that
we
think
are
particularly
important
in
terms
of
helping
to
address
the
experience
of
sexual
harassment
and
gender-based
violence
in
the
public
transit
system.
One.
The
importance
of
having
an
anonymous
function
on
the
reporting
form
is
essential.
We've
heard
a
lot
in
the
news
about
how
this
is
the
experience
that
we
know
from
women
that
organizations
work
with
that.
Those
that
experience
sexual
violence
do
not
generally
report
their
experience.
H
H
And
by
doing
so,
we
may
see
what
may
look
like
a
spike
in
incidents,
but
that
doesn't
necessarily
reflect
an
actual
increase
in
incidents,
but
may
instead
reflect
an
increase
in
trust
in
OC
Transpo
that
it
cares
for
the
well-being
of
its
riders.
So
I
think
that's
really
important,
because
when
we
do
see
stats
about
sexual
violence,
there
are
a
lot
of
questions
around
this
and
so
I
think.
That's
something
that
moving
forward.
We
all
want
to
be
really
mindful
of
is
that
more
numbers
doesn't
mean
bad
news.
H
Necessarily,
it
could
indicate
trust
in
the
system.
The
other
piece
is
that
there
can
be
third-party
reporting,
which
we
also
really
really
support,
because,
as
the
GM
mentioned,
it
reflects
a
sort
of
community
on
a
bus
framework
which
we
promote
and
other
anti
violence
case.
Women
organizations
promote,
because
what
we're
trying
to
do
is
shift
responsibility
on
one
individual
to
stay
safe.
H
It's
the
entire
community's
responsibility
to
help
prevent
violence
from
happening
in
the
first
place,
and
so
the
idea
of
having
third
party
reporting
actually
lends
really
well
to
this
idea,
and
we
actually
urge
the
transit
commission
to
consider
as
a
potential
next
step.
Moving
forward
is
how
can
another
public
education
campaign
be?
Have
funds
tagged
for
that
in
the
next
year
or
two
to
specifically
address
this
kind
of
issue?
We've
seen
it
with
the
province.
They
have
demonstrated
incredible
leadership
with
the
campaign
hashtag.
H
Who
will
you
help
and
I
think
that
if
OC
Transpo
did
that
in
the
transit
contacts,
it
would
be
incredible
and
really
move
this
conversation
in
a
very
forward
way.
I
do
want
to
note
that
we're
speaking
on
behalf
of
the
community
organizations
so
Activa
sexual
assault
support
center
of
Ottawa,
Ottawa
rape,
crisis
center
City
for
all
women
initiative
live,
which
is
the
women's
initiatives
for
safer
environments
organization
and
in
terms
of
Callie's
work.
H
What
we
really
appreciate
is
OC
transpose
dedication
to
integrating
the
equity
and
inclusion
lens
in
this
context,
so
in
the
context
of
safety
on
transit,
that
means
thinking
about
gender-based
violence,
sexual
harassment,
yeah
so
I
think
that
that's
most
of
what
we
want
to
say,
but
I'll,
let
you
me
finish
with
some
final
thoughts
yeah.
We
just
want
to
make
sure
that
folks
that
do
report
I
believed
feel
safe
in
reporting
and
that
we
continue
to
provide
appropriate
support
thanks.
So
much.
D
I
Thank
You
mr.
chair
I'm,
just
a
couple
of
questions
and
then
some
general
comments
that
I
wanted
to
make
with
regard
to
the
online
reporting
tool.
Is
there
any
functionality
or
invisioned
functionality
at
which
we
will
be
able
to
map
and
show
public
the
where
incidents
are
being
reported
from,
or
is
it
not
envisioned
that
the
tool
will
include
that.
F
The
the
program
will
include
that
you
recall
when
we're
talking
about
a
10-point
safety
plan
when
you
look
at
best
practices
and
agencies
right
now
that
publish
here
are
the
hotspots
or
the
areas
that
you
want
to
pay
attention
to.
So
certainly,
chief
babe
will
use
information
to
deploy
his
resources
to
if
there's
a
spike
or
a
hotspot,
but
also
we
want
to
inform
the
public
so
that
community
experience
and
that
lets
all
take
care
of
each
other
as
ingrained
in
everybody's
minds.
I.
I
Certainly,
I'm
glad
to
hear
that,
because
I
think
it's
as
important
that
the
riders
be
informed
of
areas
that
may
be
hotspots,
so
they
can
make
their
own
travel
decisions
based
on
that
and,
as
is
often
the
case,
mr.
Mahoney
you've
anticipated.
My
next
comment
is
a
wondering:
if
chief,
they
would
be
comfortable
commenting
on
the
manner
in
which
he
feels
he'll
be
able
to
deploy
his
resources
where
our
hot
spots
show
up
I'm,
just
wondering
if
you've
given
much
thought
to
what
that
will
look
like.
B
We
are
planning
for
that
so
once
we
see
the
data
once
we
do
all
our
our
intelligence
and
analytics
on
it,
so
we
certainly
will
look
at
possibly
changing
some
shifts
around
so
that
we
have
extra
officers
in
those
peak
periods
and
in
those
specific
hotspot
areas.
So
we,
my
management
team,
is
actually
working
diligently
on
that
right
now
and.
I
We've
heard
certainly
that
we're
anticipating
there
going
to
be
a
spike
of
reported
incidents.
I
would
certainly
re-emphasize
that
if
we
get
a
spike
in
reports
now
is
because
of
the
new
online
reporting
tool,
not
because
the
number
of
incidents
have
gone
up
and
yes,
I'm
gonna
go
chief
Dave.
If
you
feel
that
you
with
what
we
know
now,
where
your
existing
resources
of
officers
be
sufficient
to
redeploy
your
officers
or
are
you
anticipating
that
there
will
be
a
need
for
additional
special
constables
as
a
result
of
this
tool?.
B
I
Thank
you.
Those
are
my
questions.
They
do
have
just
a
couple
of
general,
a
general
comments.
I
kind
of
feel
like
this
is
one
of
the
reasons
why
I
want
to
be
on
the
transit
Commission
in
the
first
place.
Leering
a
street
harassment
and
groping
are
all
too
common
in
public
spaces
where
strangers
interact.
I
Oc
Transpo
certainly
doesn't
have
any
unique
claim
on
being
the
environment
in
which
that
happens,
but
it
is
one
such
space.
So
I
did
have
the
privilege
of
attending
a
meeting
two
years
ago
at
which
Ken
Kirkpatrick
the
city
manager,
as
well
as
mr.
Mahoney,
recognized
the
need
to
be
responsive
to
feedback.
We
were
hearing
from
our
customers
and
our
world
in
combating
these
behaviors
to
the
best
of
our
ability.
I
I
think
that
the
message
that
we
are
sending
through
implementing
this
tool,
apart
from
the
way
that
we're
enhancing
safety,
that
we
always
focus
on,
but
as
miss
Lee,
said
that
we
really
do
care
for
the
well-being
of
our
customers.
In
all
regards,
and,
incidentally,
too,
I
hope
that
this
might
have
an
effect
on
ridership
in
that,
if
you
want
people
to
feel
safe
from
the
bus
and
I
think
this
is
encouraging
it.
I
The
presenters
from
upheaval
both
mentioned
the
fact
that
they
felt
responded
to
on
this
I
think
that
it's
a
fantastic
model
of
how
public
advocacy
working
in
cooperation
with
the
notion,
such
as
an
organization
such
as
OSI,
can
have
positive
results.
So
not
only
do
they
feel
that
we've
listened
to
them
they're
entirely
responsible
for
a
lot
of
what
we're
moving
forward
with
today.
I
I
have
heard
from
a
number
of
those
community
partners
that
I
wouldn't
wanna
list
them
all
for
fear
of
leaving
any
one
of
them
out,
but
that,
in
particular
on
that
safety,
stakeholder
working
group
that
the
efforts
of
James
babe,
as
well
as
David
pepper,
were
absolutely
instrumental
that
they
felt
respected
and
listened
to
on,
ultimately
leading
to
the
production
of
this
tool.
A
tool
so
I
think
the
central
message
that
no
incident
is
too
small
and
that,
if
you
see
it,
Oh
see
it,
it
just
helps
us
to
enhance
our
services.
B
B
B
If
they
report
anonymously
the
reports
given
a
number,
but
it
doesn't
because
it's
an
anonymous
report.
It
doesn't
go
back
to
that
person.
Okay
and
is
there
any
plan
to
integrate
this
within
the
OC
Transpo
app
that
we
currently
have
to
to
make
reporting
quicker
easier?
Because
the
one
thing
I
did
notice
is
that
this,
the
OC
Transpo
site
isn't
overly
responsive
to
mobile
devices,
and
you
know
for
asking
to
report
right
away.
That
might
be.
D
G
C
B
F
That's
a
great
question:
I
just
want
to
assure
the
Commission
we
had
our
legal
department
integrated
in
this
project
and
including
Rick
O'connor,
to
ensure
that
the
privacy
and
all
those
integrity
checks
are
in
place.
I'll
turn
over
to
Pat
or
others
to
comment
on
the
IP
component,
but
I
just
wanted
to
give
Commission
assurance
that
the
the
whole
confidentiality
lens
was
applied
with
our
legal
department
independent
of
the
project.
So
they
reviewed
it
to
ensure
all
those
checks
and
balances
are
in
place.
D
I
For
all
I
think
this
is,
this
is
a
great
initiative
and,
and
one
of
the
things
that
particularly
liked
about
it
is-
is
all
the
stakeholder
groups
you've
reached
out
to
to
turn
this
into
a
real
partnership
and
I
think
that
was
that
go
by
the
comments
we
heard
from
the
public
delegation
now.
My
question
is
in
of
itself.
This
is
a
great
initiative,
but
how
are
we
gay,
geing
success
so
a
year
from
now
for
this,
but
this
has
been
rolled
out.
I
We
heard
we
may
see
a
spike,
for
example,
in
in
complaints,
which
doesn't
necessarily
mean
there's
more
complaints
but
more
trust.
So
so
what?
What
are
your
parameters
or
your
indicators,
mr.
Mann
Kony,
that
that
this
is
working
and
that
you
don't
need
to
make
further
enhancements
a
year
from
now
or
or
you
do
need
to
make
further
enhancements,
because
something
is
not
quite
sinking
the
way
you
thought
it
was
going
to.
F
It's
a
good
question,
also
I
believe
there's
a
lot
of
inputs
into
that
first
off
our
annual
survey,
which
is
being
revised,
but
we're
going
to
continue
to
ask
questions
on
safety
and
security.
So
what
90%,
which
is
very
high,
and
in
my
introductory
comments
at
the
immediate
launch
this
morning,
was
you
always
strive
for
better,
so
we'll
certainly
monitor
that
we
will
have
more
data
to
do
analysis
and
review
and
and
so
forth.
F
So
when
we
hear
concerns
or
issues
we'll
be
able
to
put
data
behind
that
and
start
to
make
informed
decisions
and
and
also
direct
correlation
to
ridership,
if
there's
some
people
that
you
know
choose
not
to
take
a
bus
at
a
particular
time
of
night
or
location,
perhaps
our
ridership
might
take
a
bounce.
So
there's
multiple
things
that
we're
going
to
look
at
the
the
customer
feedback
on
how
safe
they
feel
believe
our
system
is,
is
an
important
one
and
that's
one
that
we've
measured
the
last
two
years
and
we'll
continue
to
measure
it.
I.
D
B
F
Before
we
had,
you
could
call
it
in
or
email
us.
The
problem
was,
it
wasn't
integrated
and
it
was
a
no
anonymous
feature
to
it.
So
it
was
very
cumbersome
to
get
the
situation,
manage
it
to
data
integrate
with
our
police
services
and
alls.
Now
it's
indicated
is
it
seamless
provides
the
data
at
the
backend
and
also
you
can
do
anonymous
reporting
and
it's
multiple
channels
as
you've
heard.
D
My
god
there
we
go
I
think
you'll
wish
mr.
counselor
cactus
again
before
we
wrap
up
I,
want
to
echo
the
amazing
work
that
or
she
transfer
and
the
safety
working
group
have
done
together
and
I.
Think
that's.
The
most
important
thing
to
focus
on
is
that
it
was
done
together.
I
had
the
pleasure
of
meeting
several
the
members
of
the
working
group
and
a
iniside
minion
and
attending
one
of
the
working
group
sessions
and
I
can
tell
you
that
the
members
of
that
group
are
passionate
about
this
issue.
D
Afterwards
and
that's
why
this
tool
is
so
important
because,
in
addition
to
the
Animus
reporting
it
allows
third
party
reporting
sort
of
the
victims
are
uncomfortable,
unwilling
or
maybe
they
don't
think
that
they'll
be
listened
to
or
that
it's
something
that
they
can
or
should
report.
If
you
see
it,
and
you
think
that
you
can't
you
should
report
it
report,
please
that's
how
we're
going
to
get
the
data
to
have
the
special
constables
and
the
police
do
their
job
and
keep
us
safe
on
the
bus.
So
thank
you
again.
D
J
Yes,
you
should
proceed.
Thank
you
for
the
report,
a
couple
of
questions
on
it.
Please
that's
there.
There
is
a
quite
a
substantive
variance
from
from
the
budgeted
from
the
budget
we've
approved
5.2%.
One
of
the
big
items
is
transit,
maintenance
and
I
know.
In
the
body
of
the
report.
We
refer
to
higher
cost
due
to
the
extreme
weather.
Can
you
elaborate
on
that?
Please?
J
F
Although
it's
somewhat
one
today,
I
would
just
want
everybody
to
go
back
down
memory
lane
and
think
about
this
cold
cold
cold.
That's
the
key
word:
cold
winter
we
had
I
know
people
like
to
talk
about
snow,
but
cold
winter
has
an
impact
on
our
operations.
So
what
we
do
when
we
have
those
extreme
cold
temperatures.
Mr.
Carter's
team,
activates
there's
three
levels,
one
two
three
and
what
that
means
is.
F
When
you
go
to
the
highest
alert
level,
it
means
we
have
either
cold
weather,
extreme
snowfall
or
freezing
rain
coming
our
way,
and
so
we
mobilize
on-call
staff,
tow
trucks,
bring
a
nice
extra
parts,
mobilize
our
third
party,
vendors
and
those
start.
Those
costs
add
up.
We
also
we
had
to
do
the
long
dialling
of
our
buses
last
year
because
of
those
deep,
deep
freezes.
February
is
the
coldest
winter
and
on
record
and
when
it's
cold
mechanical
things
break.
J
F
I
only
been
with
OC
for
three
years,
but
February
from
the
stats
was
the
coldest
February
and
over
80
years
from
a
reference
point
and
snow
was
down
from
the
30
enormous,
but
it
was
the
cold
temperatures
that
that
certainly
happened.
Us
I
can
tell
you
that
in
the
past
there
was
some
struggles
with
cold
weather
operations
and
mr.
charter
and
his
team.
Mr.
glare,
was
in
charge
of
fleet,
came
up
with
the
three
levels
of
mobilization
of
resources,
which
now
make
us
a
better
performing
organization
and
cold
weather
temperatures.
J
On
the
revenue
side,
we
we
see
a
a
degradation
of
revenues
of
about
six
hundred
and
fourteen
thousand,
it's
offset
by
increased
advertising.
But
if
we
just
look
at
the
fair
side
and
it's
broken
down
by
lower
ridership
and
by
the
the
change
in
which
people
pay,
are
you
seeing
any
change
in
what
has
changed
our
set
of
passes
out
there
more
people
using
presto,
which
has
a
lower
price
point
as
opposed
to
the
cash
fares?
What
what
do
you
seeing?
J
F
Although
here's
a
comet
in
a
moment
but
I
think
our
customers
are
making
some
wise
choices
in
terms
of
calculating,
do
I,
buy
a
pass
or
do
I
go
to
e
purse
and
I
was
a
feature
that
we
advertise
when
we
rolled
out
presto
in
terms
of
the
flexibility.
It's
also
you
can
share
your
your
card,
so
we
need
to
factor
some
of
those,
so
we
think
that's
affecting
our
revenue.
We
continue
to
be
concerned
about
ridership.
We
think
the
downward
trend.
We
know
the
downward
trend
has
has
stopped,
but
it's
flat.
F
J
F
Know
that
the
chair
spoke
to
me
a
couple
weeks
ago
about
ok,
we've,
given
everybody
a
good
phasing
in
period
for
presto
and
I
was
the
mandate
we
were
given.
Let's
start
enforcing
particularly
pers,
because
there
should
be
no
excuse
for
you
not
tapping.
If
you
have
e
purse,
I
can
see
if
you've
got
a
monthly
pass.
You
forgot
to
tab,
so
we
completed
the
necessary
legal
paperwork
because
our
fares
went
up
and
I
will
emphasize
that
again.
If
you're,
not
if
you're
cheating
the
system,
you
will
get
a
big
fine.
Mr.
F
Charter
started
his
blitz
and
in
two
days
we
did
1400
cheques
for
tickets
were
issued
to
you
will
presto
related?
So
we
don't
know
if
that's
a
trend,
we're
going
to
continue,
but
we
are
actively
enforcing
out
there
in
terms
of
the
the
warming
up
period
is
over
we're
going
to
be
both
seen
throughout
the
system.
J
F
Yeah
I,
you
know
I
continue
to
say
that
if
you
provide
outstanding
service,
they
will
use
it
and
you
know
safe,
reliable,
consistent.
All
those
things
I
think
some
of
the
challenges
we
need
to
think
about
the
challenges
we
have
hierarch
cr8
command,
downtown
Ottawa,
we
have
federal
departments
movie
the
economy.
Is
the
economy
had
been
downsizing?
The
federal
government
bike
lanes
are
very
successful
and
you
know
they
presto
under
that
I
think
we've
made
it
very
flexible
and
I
think
that's
a
good
thing.
We
want
people
using
multiple
modes.
F
Those
are
the
challenges
that
we're
facing
in
terms
of
the
ridership,
and
you
know
the
key
drivers
are
the
economic
environment.
The
labor
force
fuel
prices
also
touch
on
that
and
whether
our
key
drivers
on
that
so
I
think.
The
best
thing
you
can
do
right
now
is
is
provide
really
really
good
service
navigate
people
through
those
difficult
changes
that
are
coming
on.
June
28th
always
support
them,
and
you
know
the
information
that
we're
providing
them
and
help
them
in
their
in
their
journey
pad.
I.
G
The
additional
service
on
on
the
commercial
part,
Hunt
Club,
Road
additional
service
in
Kanata,
north
improved
service
is,
did
spell
improved
service
in
the
seventh
part
of
our
lanes,
as
we
continue
to
adapt
the
transit
system
to
those
new
areas
or
where
there's
new
residential
growth
or
a
new
commercial
development.
There's
also
changes
in
where
organizations
have
their
employees
work
and
we've
been
in
touch
with
several
organizations.
G
Large
organizations
like
the
department
national
defense,
as
they
prepare
to
move
to
Moody,
Drive
and
smaller
organizations,
a
couple
of
government
office
and
one
private
company
that
we
met
with
recently.
They
told
us
that
they
were
moving
to
another
location.
We
worked
with
them
and
are
adapting
the
service
to
to
choose
reorient
where
their
customers
are
traveling.
Where
their
employees
are
traveling
from
where
they
are
now
to
where
they're
going
to
in
the
future,
and
as
long
as
we
can
keep
up
with
that
and
we'll
be
able
to
serve
those
individual
customers
quite
well.
J
Thank
you,
I
can
shouldn't.
You
speak
to
the
the
responsiveness
of
of
oc2
to
my
community
and
to
some
of
the
special
challenges
that
we've
that
we
faced
and
I
appreciate
that
you
right
in
the
body
of
the
report
and
emphasize
twice.
These
are
first
quarter
results.
They
might
change
and
will
provide
a
better
indication
historically.
Second,
in
third
quarter
and
and
fourth
failure
results.
F
Well,
we
were
very
proud
that
the
last
few
years
we
came
in
on
budget-
and
you
know-
I've
mentioned
it
before
the
traditionals.
He
struggled
with
that
a
bit
this
years,
not
looking
particularly
good.
We
have
some
women
table
the
budget
we
talked
about
in
this
room
about
some
of
the
the
risks
that
we
needed
to
manage.
One
of
them
is
parts
on
on
buses.
Your
that
discussion.
F
You
know
our
bus
fleet
is
new
as
we've
talked
about,
but
it's
it's
a
large
chunk.
That's
coming
off
the
warranty
period,
large
components,
and
now
we
have
to
pay
for
that.
One
worries
me:
the
ridership
piece
is
a
concern,
and
so
those
two
are
gonna
be
a
challenge
for
us.
We
know
that
we've
been
working
with
finance
and
the
city
manager
and
we're
doing
some
mitigation
measures
we're
looking
at
vacancies
where
we're
looking
at
all
kinds
of
expenses
where
we
can
watch
it
back
to
minimize
what
what
that
deficit
can
be
at
your
end.
D
My
counselor
couch
a
are
there
any
other
questions
on
this
item
say
none
just
before
we
go
for
I
wanted
to
emphasize
what
mr.
scripture
was
saying.
You
will
call.
During
this
past
budget
we
approved
1
million
dollars
and
service
enhancements
for
Bank
Street
for
bar
haven
for
Kannada
for
South
Orleans,
and
that's
how
we're
trying
to
do
exactly
what
you
you
indicated.
Counselor
cloture
is
continuing
to
improve
the
service
to
attract
more
to
attract
more
customers.
D
A
memo
has
just
gone
out
about
the
changes
that
are
coming
up
in
a
couple
of
weeks
and
you'll
see
another
memo
shortly
thereafter
about
the
service
changes
that
will
that
service
improvement
changes
that
will
come
place
as
a
September
to
address
the
needs
that
we
received
from
customers
and
from
counselors
alike
about
where
service
should
be
alpha,
when
it
should
be
how
big
the
bus
should
be,
etc,
etc,
etc.
So,
as
counselor
as
mr.
D
scrimshaw
was
saying,
that's
how
we'll
continually
strive
to
improve
the
service
for
customers
and
attract
new
customers,
so
so
important
for
everyone
to
remember
that
you
mentioned
construction
and
conversion
to
light
rail,
which
is
June.
20Th
is
going
to
be
an
interesting
experience
for
all
of
us.
We've
invested
heavily
to
bring
more
double
deckers
into
the
service
to
maintain
that
the
reliability
of
the
service
for
those
affected
customers
and
those
affected
communities,
so
seeing
other
further
questions,
is
this
item
received
receive?
D
B
You
born
turned
committee
members
so
that
trauma
council
priorities
has
members
know
aligned
in
accordance
with
council,
adopted
mandates
of
the
standing
committees
and
the
Transit
Commission,
and
so
within
the
transit
Commission's
mandate.
Oversight
has
been
proposed
for
one
strategic
initiative
to
ensure
reliable
and
safe
transit
services,
with
an
associated
strategic
initiative
and
seven
put
the
performance
measures,
so
the
descriptions
of
the
initiatives
are.
The
relevant
information,
of
course,
is
contained
in
the
appendix
a
Section
six
of
the
report
before
committee
today
and
I'm
happy
to
address
any
questions
the
committee
may
have.
D
I
D
F
D
K
D
K
L
Name
is
Heather
stetcher,
one
tv1
are
at
the
end
just
clarifying,
because
I
get
stretcher
to
tease
all
the
time
anyway.
Thank
you
very
much
for
giving
me
the
opportunity
to
address
you
with
regards
to
the
term
of
counsel
priorities
for
the
2015
to
2018
term,
specifically
the
priorities
for
transportation
and
mobility.
There
is
a
piece
of
injustice
of
discrimination
which
I
need
your
help
to
fix
during
the
budget
process
for
2016
fixing.
This
discrimination
needs
to
be
a
priority
for
this
commission
and
for
this
council.
L
Allow
me
to
explain
those
on
the
Ontario
Disability
Support,
Programme,
familiarly,
known
as
ODSP,
have
proven
ourselves
unable
by
medical
condition,
to
be
able
to
support
ourselves
financially
by
working,
so
we
are
eligible
for
what
is
called
a
community
pass
two
years
ago
that
pass
was
$32
a
month
that
year
it
went
up
to
$35
a
month.
Last
year
it
was
raised
to
be
the
same
price
as
a
seniors
pass
$40.75
in
two
weeks.
L
L
This
is
my
presto
card
loaded
with
the
community
pass.
If
I
have
to
use
para
Transpo,
which
many
people
under
65
have
to
because
they
were
born
with
their
disabilities,
they
have
to
not
only
hand
the
tiger
a
working
that
month
paid
for
their
community
pass.
They
also
either
have
to
have
done
a
ticket,
a
bus
ticket
or
two
dollars
and
five
cents,
so
you
have
to
have
nickels
around,
which
is
a
whole
nother
subject
of
rent
in
two
weeks
that
would
go
up
by
another
nickel.
L
L
L
L
People
made
versus
not
come
to
this
meeting
to
stand
up
for
themselves
because
they
can't
afford
to
come
because
they
have
specialists
medical
appointments
this
month
and
they
can't
afford
that
extra
two
bucks,
two
bucks
sounds
like
a
small
amount,
but
trust
me
it's
a
lot
when
you're
on
ODSP
I
appreciate
your
attention
and
your
time
and
I
look
forward
to
working
with
you
in
solving
this
problem.
Thank
you.
D
K
Jeff
the
issue
that
was
just
raised
is
one
that's
been
raised
in
my
office
by
a
couple
of
my
residents
as
well
and
I.
Think
I
have
some
understanding
of
what
the
issue
is,
which
is
that
the
community
pass
was
offered
to
disabled
residents,
who
are
not
on
ODSP
and
I.
Think
has
an
incentive
to
use
the
regular
transit
system,
and
then
the
additional
ticket
was
added
because
of
the
demand,
volume
and
I
guess.
K
The
question
for
the
staff
is:
would
there
be
a
way
in
the
issuance
of
the
community
pass
to
distinguish
someone
who's
on
ODSP
from
someone
who's
not
on
OTS
be
so?
Is
there
a
way
to
get
at
the
fact
that
the
ODSP
Community
Pass
holders
are
in
a
different
financial
situation
likely
and
the
community
pass
holders
who
are
not
on
ODSP.
G
Mr.
chair,
that
that
might
be
possible
to
do
at
this
point.
The
fair
policy
adopted
by
the
Commission
by
Council
is
that
people
who
are
eligible
to
receive
a
community
pass
receive
a
community
pass
and
that
that
eligibility
is
to
people
who
are
either
gender
ODSP
or
registered
with
para
Transpo,
and
the
community
pass
provides
for
a
discounted
fare
on
conventional
para,
conventional
OC
Transpo
service,
but
does
not
provide
a
discounted
ride.
G
My
parrot
transport
service,
so
the
additional
amount
that
someone
pays
when
using
the
community
pass
on
para
transport
is
to
bring
that
fare
back
up
to
the
regular
regular
fare,
as
as
the
Commission
and
council
decided
to
put
it
in
context.
The
the
community
pass
was
a
new
discount
that
was
given
to
people
who
are
either
ODSP
rip
recipients
or
para
Transpo
registrants,
starting
in
2003.
Before
that
time,
those
customers
would
have
had
to
have
paid
the
same
fare
as
as
anyone.
So
it's
a
new
discount,
that's
available
at
these
last
twelve
years.
G
If
there
were
to
be
a
change
in
fare
policy
in
the
future,
we'd
find
a
way
of
administering
it.
If
they're,
if
those
two
groups
had
their
fares
changed,
we
would
find
in
a
way
of
administering
that.
But
if
there
was
a
thought
of
a
new
discount
or
a
deeper
discount
for
some
customers,
we
still
have
to
bring
in
the
fair
revenue
to
follow
the
affordability
plan,
and
that
would
mean
higher
fares
for
somebody
else.
K
G
G
I
Mr.
chair,
without
Tom,
wanting
to
see
man
at
all
insensitive
to
the
issue,
I
am
wondering
about
the
way
that
it
relates
to
the
item.
That's
on
the
floor
now,
which
was
with
regard
to
the
council
term
of
council
priorities,
given
that
we
just
struck
a
working
group
dealing
with
various
aspects
for
wandering
of
various
aspects
of
para
Transpo
I'm
wondering
if
this
issue
isn't
something
that
might
be
referred
to,
that
working
group
to
deal
with
and
perhaps
bring
back
their
recommendation.
D
M
M
E
E
I
have
no
choice
but
to
use
para
transport
because
of
the
snail
race
when
I
do
use
for
transport.
I
have
to
have
either
one
ticket
or
more
than
two
dollars
with
presto
with
the
presto
card
as
well.
Cash.
Over
and
above
my
community
pass,
my
ODSP
payments
have
certainly
not
risen
by
16.4%
and
so
that
the
cost
of.
D
Thank
you
very
much
for
your
presentation.
Just
looking
the
members
of
the
Commission.
Are
there
any
questions
or
comments,
two
presenters
seeing
none?
Thank
you
very
much
for
coming
for
coming
this
morning,
I
just
noticed
on
the
motion
that
was
already
adopted
by
council
I,
put
forward
by
councillor
cleared
and
adopted
by
the
Commission.
The
word
affordable
was
inserted,
but
not
the
word
accessible
and
I'm
wondering
if
there's
consensus,
to
include
the
word
accessible
in
there
as
well
sir
consensus
amongst
the
commissioners.
You
include
the
word
accessible.
F
No
problem,
including
that
I
just
the
challenge,
will
be
measuring
that
we
have
100%
percent
accessible
low-floor
bus
fleet.
All
the
rail
cars
are
100%,
accessible
and
pair
a
chance
for
the
new
vehicles.
So
just
when
we
were
back
on
that
it'll
be
a
hundred
percent,
just
letting
you
know
that.
That's
a
fair
point.
I
D
K
Thank
you
check
be
on
my
questions
actually
relate
to
the
performance
measures.
I
think
the
objective
is
very
clearly
stated,
and
the
amendments
make
a
lot
of
sense,
but
just
just
just
a
few
questions
with
regard
to
tm5
a
through
to
see.
The
first
question
is
the
tm5
c
reads:
maintain
sufficient
service
capacity
standards
at
100%
to
carry
all
transit
customers
through
the
end
of
2018
I.
Just
wasn't
sure
what
that
meant
exactly.
G
Chair,
one
of
the
things
that
we
do
regularly
is
monitor
ridership
on
every
service
at
every
time
of
of
the
week,
and
one
of
the
things
that
we
will
always
do
and
that
this
is
where
we'd
report
it
that
we
ensure
that
there
is
no
route
that
is
regularly
overcrowded.
That
is,
carrying
more
people,
500
percent
of
its
capacity
at
any
point
on
its
read
at
any
time
during
the
day
and
I
need
on
any
day
during
the
week.
G
K
Why
was
the
decision
made
to
abandon
objective
measurements
and
I?
Guess
the
one
that
I
would
be
most
interested
in
considering
is
increasing
or
improving
on-time
performance
I
mean,
particularly
in
light
of
the
challenges
that
you
outlined
at
our
last
meeting.
You
know,
maybe
in
the
off-peak
hours,
because
I
think
you've
said
that
on
peak
on-time
performance
is
difficult,
given
congestion
but
I'm
just
wondering
if
you
can
comment
on
that.
Would
it
make
sense
for
us
to
to
balance
the
subject
of
performance
measurements
with
something
objective
in
line
with
this
notion
of
city
transit
service?
G
Mr.
chair,
our
view
is
that,
as
we
strive
for
the
corporate
goal
of
service
excellence,
that
what
we
need
to
focus
our
attention
on
is
that
the
service
is
good
in
the
eyes
of
the
customers
who
use
it.
There
are
a
number
of
things
that
would
go
into
someone's
own
assessment
of
whether
they
are
satisfied,
whether
they
are
are
confident-
and
we
know
sea
transport,
whether
they
find
it
reliable
for
them.
There
are
probably
many
measures
that
we
could
do
that.
G
They
would
speak
to
different
technical
aspects
of
what
constitutes
reliability,
confidence
or
satisfaction
in
our
customers
minds.
But
we
think
that
the
the
true
way
to
know
what
our
customers
think
about
our
service
is
to
ask
them
and
to
react
and
do
to
probe
into
their
views
if
they,
if
they
have
views
that
that
are,
that
are
new
to
us
or
that
are
different
from
those
that
we
in
the
operation
might
put
our
first
attention
to
when
we
can
find
ways
of
aligning
our
our
technical
and
operational
measurements
with
the
views
the
customers
hold.
G
And
if
we
can
find
ways
that
there
are
particular
aspects
that
we
can
manage.
That
those
to
their
satisfaction,
confidence
or
their
sense
of
reliability,
we
would
of
course,
do
those
things.
We
think
that
the
overall
top
number
is.
Are
you
confident
are
you
satisfied?
Do
you
think
your
service
is
reliable
for
tm5
a
and
for
tm5
b?
Do
you
feel,
safe
and
and
secure
when
you
ride
on
OC
Transpo.
K
Yeah
I
guess
my
reaction
to
that
would
be
there's
no
question
that
subjective
measurement
is
important
in
front
since
the
confidence
rating
of
71
is
very
solid,
I
guess
the
question:
is
we
don't
know
through
subjective
measurement,
about
one
alone
of
tm5
a?
How
do
we
improve
for
the
29%
who
are
not
in
that
category?
K
I
know:
we've
got
a
couple
of
weeks,
so
we
don't
have
to
do
this
now,
but
it
might
be
worth
considering
a
way
of
introducing
some
objective
measurement
that
you
think
would
be
valuable
to
the
improvement
of
your
service
to
balance
with
the
subjective
ones.
But
we
don't
have
to
pursue
the
item
now
sure
fair.
F
Want
to
say
that's
excellent
feedback
and
where
I
think
that
dialogue
should
occur
not
here,
because
the
discussion
you're
having
relates
to
the
new
performance
measures
that
we're
going
to
shape
so
I
know.
Mr.
Scrooge
is
meeting
with
Commissioner
Burt
they're
gonna
come
and
see.
You
I
think
that's
where
you
should
shape
that
discussion,
because
the
reason
on-time
performance
isn't
on
here.
F
It's
because
we're
retooling
all
those
performance
measures,
as
we
talked
about
our
last
Commission
meeting,
because
we
want
to
have
those
levers
to
push
and
pull
and
just
to
remind
of
the
ones
you
referring
to
get
the
objective
level,
the
if
you
did
I
deeper
onto
that,
go
to
page
95.
That's
at
the
initiative
level
and
those
are
more
specific
to
the
initiative,
which
is
really
the
mission
of
you
know.
Transit
services
in
the
next
three
years
is
to
to
go
to
the
multimodal
operation.
So
a
councilor
I
agree
with
all
your
comments.