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From YouTube: Transit Commission - March 30, 2022
Description
Transit Commission - March 30, 2022
Agenda and supporting documents available at www.ottawa.ca/agendas
D
C
F
F
I
Chair:
okay,
thank
you
very
much.
Okay,
good
morning
everybody
and
welcome
to
the
march
30th
2022
meeting
of
the
transit
commission.
We've
received
regrets
from
commissioner
williams
and
I
believe
everybody
else
is
here,
but
we'll
get
the
commissioner
commission
coordinator
to
proceed
with
the
roll
call.
Please.
H
D
I
I
E
As
you
know,
I'm
a
federal
public
servant
and
while
I
may
not
be
in
a
conflict
of
interest
situation
with
respect
to
the
municipal
conflict
of
interest
act,
my
participation,
the
discussion
and
debate
and
voting
on
this
motion
would
put
me
in
an
apparent
in
an
apparent
or
perceived
conflict
of
interest.
According
to
the
values
and
ethics
code
for
the
public
sector,
specifically
sections
3.1,
3.3
and
3.4,
the
values
and
ethics
code
for
public
sector
is
available
online.
I
I
Thank
you,
okay,
and
we
have
two
responses
to
inquiries.
They're
noted
in
the
agenda
and
then
the
we
can
go
through
the
consent
agenda
here.
So
the
first
item
is
the
update
will
hold
that,
for
obvious
reasons.
There
will
be
a
presentation
as
part
of
that,
and
the
second
item
is
the
light
rail
regulatory
monitor
and
compliance
officer.
I
E
I
E
I
F
I
I
And
number
six
motion
to
determine
the
scope
and
approximate
cost
and
timeline
for
a
study
to
examine
the
effects
of
the
various
fair
structures
of
transit.
Ridership.
Is
that
received
or
do
we
want
to
hold
I'll
say?
I
think
we
have
a
delegation?
Don't
we?
Yes,
sorry!
There
are
some
delegations
on
that
item
now,
so
we're
gonna
have
to
hold
number
six
as
well.
I
M
M
M
M
M
M
M
M
M
N
M
M
When
a
major
event
is
forecast,
we
test
equipment
in
advance
and
ensure
additional
rtm
and
city
staff
are
available
for
larger
weather
events.
We
activate
our
service
commons
center
to
provide
additional
monitoring
oversight
and
to
ensure
frequent
communication
and
coordination
between
also
between
austin
transfer,
operational
teams
and
rtm.
N
M
M
M
M
N
M
M
N
M
M
M
Electric
buses
have
already
traveled
thousands
of
kilometers
and
operating
weekdays
and
weekends
on
various
routes.
Throughout
the
day,
during
the
pilot,
we
will
run
tests
to
examine
electricity
consumption
performance
with
various
passengers,
loads
bus
range
at
different
temperatures
and
weather
conditions
and
electrical
equipment
and
charge
time.
N
M
N
N
N
N
N
N
And
we
saw
that
the
service
availability
that
that
day
was
impacted,
so
this
was
on
january
17th.
We
also
have
the
truck
convoy
that
invaded
our
capital.
This
had
an
impact
on
different
routes.
They
had
to
change
but
down
the
good
side,
we're
starting
march
and,
as
we
see
on
the
graph
we're
almost
following
what
happened:
2021
even
better
dude.
This
is
we
hope
this
will
be
the
trend
for
the
rest
of
the
year
before
we're
going
to
the
next
slide.
N
N
N
We
will
have
to
explain
to
you
what
are
our
good
our
successes
and
our
issues
so
for
paratranspo
kpis,
so
the
request
all
the
requested
of
trip
were
accepted,
so
this
was
very
good.
We
were
able
to
maintain
the
schedule
at
99,
98.25
percent,
thinking
that
our
minibus
and
taxi
were
stuck
in
traffic
when
we
had
a
storm
on
average.
N
N
You
might
find
it
funny,
but
for
me
me
to
receive
a
complaint
is
a
good
thing.
Let
me
explain
why
when
they're
calling
us
our
client
are
telling
us,
you
have
the
right
to
making
mistakes,
but
I'm
telling
you
so.
This
is
like
having
a
second
chance,
so
it
is
for
us
to
improve
the
service
to
make
sure
that
we
will
maintain
our
clientele.
Our
ridership,
so
complaint
is
not
always
negative,
it's
something
that
we
can
use
to
improve,
and
this
will
make
a
difference
afterwards.
N
N
Knowing
that
we
only
need
11.
to
offer
the
services
that
we're
having
and
with
the
ridership
the
lower
ridership
that
we
have
because
of
covet
19..
So
our
objective
is
to
have
15
train
in
the
system.
When
we're
talking
about
a
train,
we're
talking
about
two
vehicle
together,
so
we'll
talk,
we
call
them
light
rail
vehicles.
So
when
we're
talking
about
15
train
we're
talking
about
30
lrv,
our
objective
is
to
have
30
lrv
in
circulation.
N
M
N
N
N
In
our
garage,
because
it's
the
equivalent
of
having
a
good
maintenance
system
because
we
are
actually
putting
it
aside
for
maintenance-
and
I
will
explain
to
you
what
we're
meaning
by
maintenance
when
we
are
finding
a
an
issue,
we
will
remove
that
vehicle
and
do
the
maintenance
on
it.
So
our
partners
agreed-
and
I
would
like
to
thank
them.
N
N
N
We
had
as
a
target
two
lrvs
on
the
side
and
we
were
able
to
attain
that
target
that
day.
Next,
we
have
to
also
think
about
the
long-term
maintenance.
Let's
say
we
have
a
retrofit
that
will
take
more
than
seven
days,
so
we
said
at
the
maximum
two
lrvs
can
be
off
service
for
the
long
term
maintenance
and
as
of
monday,
we
were
on
target.
M
N
M
N
M
N
N
O
O
We
have
preventive
maintenance,
so
we
bring
in
the
vehicles
after
a
specific
number
of
kilometers
or
a
specific
time,
and
we'll
do
preventive
maintenance
to
stop
things
breaking
or
breaking
down.
For
example,
for
example,
every
twenty
thousand
kilometers
there
are
certain
preventive
maintenance
things
that
have
to
be
done.
We
also
have
predictive
maintenance.
O
Now
we
don't
know
how
frequently
things
will
break
down,
but
based
on
history,
based
on
experience,
we're
able
to
forecast
that
every
100
000
kilometers,
for
example,
we'll
have
to
change
such
and
such
a
part
I'll.
Take
the
decision
to
actually
change
that
part
to
to
avoid
the
third
type
of
maintenance,
which
is
corrective
maintenance
and
corrective
maintenance.
When
you
can
avoid
that,
it's
fantastic,
it's
good
to
do
so,
is
it
possible
not
always,
can
we
reduce
corrective
maintenance?
Yes,
we
can.
O
O
Now,
setting
target
settings
goals
allows
us
to
organize
the
maintenance,
that's
required
here
for
the
lrt,
but
the
same
thing
applies
to
buses,
of
course,
as
well.
Now
it's
quite
possible
that
sometimes
the
triggers
are
necessary.
Rigor
in
terms
of
preventative
or
predictive
maintenance
is
not
reached,
and
if
we
see
that
we
have
fewer
vehicles
that
are
in
maintenance,
we
can
do
smoothing.
O
This
is.
This
is
the
same
thing
visually
visually
expressed
as
to
what
you
see
on
the
left
now
on
the
pie
chart
here,
the
blue
is
what
you
want.
That's
your
goal,
trains
that
are
available
that
are
rolling
that
are
in
circulation.
If
we
have
issues
we're
able
to
change
them
out
with
a
minimum
of
impact
on
users
and
what's
in
red
in
different
shades
of
red,
the
pink
and
the
red.
O
O
Every
morning
this
is
this
is
what's
scheduled.
This
is
what's
going
to
happen
today
now.
What
we're
seeing
here
is
how
the
service
is
performing
on
a
yearly
basis.
2019,
you
remember
that
the
service
was
was
launched
on
the
16th
of
december
to
the
31st
of
december
87
online
97.3
performance
rate
for
a
first
year.
It
was
pretty
good,
pretty
good
rate.
O
O
Will,
of
course,
have
to
be
managed
so
a
performance
rate
of
ninety
seven
point:
three
percent
is
pretty
high
and
now
twenty
twenty
twenty
twenty
one,
twenty
twenty
rather
ninety
five
point:
one:
a
slight
decrease
2021.
There
were
two
derailments,
one
in
august,
one
in
september
of
course,
and
now
unfortunately,
that
brought
us
down
to
81
performance
rate.
But
if
we'd
excluded,
the
two
derailments
would
be
at
97.7
percent.
O
O
O
So
as
we
go
along,
we'll
be
developing
indicators
which
will
allow
you
to
really
see
how
these
services
going
from
one
season
to
the
next
and
you'll
be
able
to
see
what
we're
doing
at
oc
transpo
with
our
partners
to
actually
to
me
with
deal
with
these
issues,
because
we'll
be
able
to
identify
the
issues
and
we'll
be
able
to
actually
improve
her
service
as
time
goes
on,
we'll
be
able
to
take
the
right
decisions.
Take
the
right
decisions
in
advance
to
actually
deal
with
issues
before
they
occur
next
slide.
Please!
O
Now
here's
a
lot
of
information
very,
very
busy.
This
is
a
a
performance
indicator.
I'm
sorry!
I
have
to
apologize,
but
I
like
this
type
of
graph,
because
it
really
speaks
to
me
the
more
trends
trend
lines
you
have
the
better
it
is.
You
have
to
look
at
things
on
a
daily
daily
on
a
day-to-day
basis,
so
year-to-year
basis.
How
are
things
going?
Is
the
trend
down
or
up
now
here
what
we've
seen
since
the
return
to
service
of
the
lrt
on
the
12th
of
november
last
year?
O
Service
rate
december,
you
remember
that
was
the
month
where
riders
could
take
the
the
train
free
to
thank
them
for
their
patience
like
to
to
thank
them
again
today,
even
if
I've
done
that
time
and
time
again,
but
I
think
it's
important
to
do
this
in
december
99
performance
rate,
so
you
can
see
there
were
issues.
The
little
dots
you
see
are
all
the
days
and
despite
the
issues,
we
still
have
a
99
performance
rate.
This
is
why
we're
saying
earlier
that
the
trends
are
important
to
know
what's
happening
on
a
daily
basis.
O
You
have
to
look
at
the
trend,
because
when
there's
a
breakdown,
then
there
will
be
further
breakdowns.
Unfortunately,
their
future
I'd
like
to
tell
you
that
right
now,
it's
unavoidable.
Our
objective,
of
course,
is
to
reduce
the
number
and
to
make
sure
that
our
capacity
to
react
to
those
breakdowns
that
we
can't
actually
eliminate
totally
minimizes
the
impact
on
passengers
or
riders
in
december,
I'm
sure
you'll.
Remember!
Oh
such
on
such
a
day,
I
was
stuck
in
the
train.
There
was
a
breakdown,
but
overall
99
performance
rate.
O
O
O
You
remember
that
some
stations
were
closed
during
the
occupation,
but
we're
still
at
96
percent
and
in
march
things
started
to
roll
again
we're
now
at
98
for
march.
So
far,
and
despite
the
fact
that
there
were
two
minor
issues
to
break
down,
so
we
were
able
to
correct
those
issues
very
very
quickly
and
we're
seeing
increasingly
now
that.
O
O
Even
if
we
invested
massively
in
this,
we
would
never
reach
100
if
we
do
reach
100
we'll
be
happy,
but
it's
impossible
because
there
always
be
minor
issues.
The
best
example
I
can
give
you
of
this.
If
you
took,
if
you
took
your
car
this
morning.
Well,
I
would
rather,
you
would
take
public
transit,
but
if
you
took
your
car,
you
didn't
have
a
problem
with
it,
but
take
your
car
to
the
garage
and
they'll
find
a
on
the
dealership
and
they'll
find
an
issue.
The
same
thing
for
buses
and
trains:
there's
always
something
needs.
O
Repairing
fixing.
What's
important
here
is
the
trend,
the
overall
trend
and
also
the
measures
and
steps
we're
taking
to
deal
with
those
issues
and
also
the
structures
that
we've
implemented
the
processes
we've
implemented
to
to
limit
to
breakdowns
and
to
increase
our
ability
to
deal
with
those
breakdowns
when
they
occur.
O
And
11
trains
is
enough.
11
trains
provides
enough
capacity
with
the
current
ridership
weaker
we
have,
but
since
the
1st
of
march
this
was
a
goal
that
we
set
in
december
by
the
1st
of
march.
Our
goal
was
to
have
15
trains
running
every
day
or
available
trains
every
day,
so
in
march
performance
rate
was
98
and
you'll
see
later.
O
O
O
So,
as
you
know
service,
so
it
starts
at
five
o'clock
five
o'clock
in
the
morning,
but
15
trains
were
only
available
at
seven
o'clock.
Why?
Because
of
at
five
thirty,
I
have
to
replace
a
train
and
if
I'm
using
an
extra
train,
the
additional
trains
I
have,
I
can
count
that
train
as
being
available
because
it's
already
in
services
out
in
the
tracks,
so
I'm
very
happy
to
see
that
the
trend
is
now
positive.
O
So
we'll
start
this
on
the
first
of
april
and
on
the
first
of
may,
I'm
sure
we'll
be
in
a
position
to
increase
the
ridership
rates
or
the
raidership
fares.
I
would
like
to
remind
you,
however,
that
that,
based
on
ridership
that
we
currently
have,
we
only
need
11
trains.
11
trains
will
be
out
in
the
tracks
any
one
time,
but
there
will
be
four
extra
trains
which
will
be
there
available.
O
O
K
On
our
ongoing
work
with
tra
transit
resource
association,
originally
tra
was
secured
as
an
impartial
third
party
to
review
rtm's
return
to
service
plan.
Following
the
september
derailment,
along
with
completing
that
work,
we
presently
have
a
contract
with
tra
that
goes
until
the
end
of
november
this
year,
at
which
point
we
will
reevaluate.
K
K
The
second
and
final
subject
I'll
present
today
is
on
the
ocs
issue
we
had
earlier
on
january
22nd,
an
ocs
cantilever
was
out
of
tolerance,
and
this
allowed
for
the
trains
pantograph
to
make
contact
for
those
that
are
unaware.
A
cantilever
is
a
support
bracket
that
holds
the
wider
and
the
pantograph
is
a
component
of
the
vehicle
that
reaches
up
and
draws
electricity
from
the
wire
of
the
500
ocs
brackets
on
the
line.
This
condition
only
applies
to
five
of
them.
The
ocs
was
repaired
on
the
day
of
the
incident.
K
While
we
ran
train
service
from
tony's
to
herdman,
and
then
full
service
was
restored.
The
following
day
january
23rd,
the
root
cause
investigation
began,
began
immediately
after
the
incident
and
has
identified
a
condition
that
can
be
exposed
during
periods
of
extreme
cold.
The
investigation
also
revealed
there
are
some
indicators
that
can
be
seen
in
the
data
that
was
retrieved
from
the
vehicles.
K
K
H
Connie
please
yeah.
Thank
you
renee
and
good
morning.
Everyone
I'd
like
to
give
you
an
overview
of
our
2020
2021
ridership.
During
the
last
year
we
saw
how
covet
19
continued
to
significantly
impact
transit.
Ridership
many
people
were
working
at
home
and
still
continue
to
work
at
home,
as
well
as
the
post-secondary
students
who
were
learning
remotely
and
many
continued
to
do
so.
We
saw
that
as
public
health
restrictions
eased
and
vaccinations
began,
we
saw
increases
in
our
ridership
as
well.
H
H
H
H
On
this
slide,
the
table
provides
you
with
the
monthly
ridership
throughout
2021
and
for
the
first
two
months
of
2022.
This
is
information
is
provided
for
both
the
conventional
bus
and
o-train
ridership
and
for
paratranspo
in
the
table.
You
will
also
see
corresponding
percentages,
comparing
that
month's
ridership
to
the
free
pandemic
ridership
for
the
same
month
in
2019.
H
H
This
also
represents
the
35
of
the
pre-pandemic
ridership
of
20
of
january
2019,
and
for
paratranspo
we
increased
from
20
000
to
28
000
trips
customer
trips
in
the
one
year,
and
this
represents
37
ridership
compared
to
the
2019
next
slide.
Please,
the
graphs
on
the
following
two
slides
will
show
us
visually
how
the
ridership
progressed
throughout
2019
and
the
start
of
2022.,
the
gray
bars
are
2021
and
the
red
are
2022..
H
H
H
H
Thank
you.
During
december,
2021
customers
were
provided
with
no
charge
transit
during
that
month
for
bus
and
o
train
ridership.
We
had
approximately
3.8
million
trips,
as
I've
previously
said.
This
is
approximately
the
same
ridership
we
saw
in
november
2021,
which
is
about
45
percent
of
the
pre-pandemic
ridership
of
2019.
H
H
And
finally,
in
december,
we
calculated
ridership
for
o-train
ridership
for
o-train,
primarily
using
the
number
of
customers
walking
through
the
fare
gates
past
the
counting
center
sensors
within
the
gates
for
paratranspo
we
use
customer
trip
bookings
and
for
bus.
We
estimated
ridership
using
the
automatic
passenger
counters
on
board
buses
based
on
the
trip
data
collected
throughout
the
month.
We
were
able
to
convert
this
data
into
the
ridership
numbers
that
we
have
provided
for
you.
The
value
of
the
no
charge
fares
in
december
was
approximately
9
million
dollars,
which
has
been
subsidized
by
rtg.
I
Thank
you
renee.
Thank
you
to
your
whole
team
for
this
excellent
presentation,
and
I
I
personally
want
to
thank
the
translators
too,
because
it
was
very
good
service
there.
Okay,
we
do
have
a
presentation.
We
had
the
presentation.
We
also
have
a
speaker,
a
delegate
on
this
laura
schatz.
Are
you
with
us
laura.
N
D
Hi
everyone:
it's
been
a
long
time
since
I've
seen
you
all
thanks
for
having
a
transit
commission
meeting.
My
name
is
laura
shauns
and
I'm
a
board
member
of
the
ottawa
transit
riders
first
off.
Thank
you
for
continuing
with
electronic
participation
for
these
delegations
with
omicron
surging
and
with
public
transit,
not
always
working
as
well
for
everyone
as
we
want
it
to,
and
since
it
serves
so
many
equity
seeking
groups.
Virtual
participation
here
is
incredibly
important
and
I
thank
you
for
continuing
this
way.
D
D
Why
is
booking
so
far
in
advance
still
necessary,
even
as
entire
transit
systems
such
as
belleville's
weekend
system
are
able
to
accommodate
service
on
demand
in
real
time,
including
preparer,
riders
and
veldl?
Why
does
service
still
end
so
early
when
some
conventional
service
runs
all
night?
People
may
need
para
service
due
to
medical
emergency
emergencies
or
because
they
want
to
enjoy
a
concert,
a
sports
game
or
a
night
at
the
bar.
D
Well,
I
understand
the
temptation
to
respond
with
we'll
get
there.
Let's
remember
that.
Para
riders
have
been
incredibly
patient
and
that
these
simple
equity
measures
are
needed
in
order
to
let
them
have
the
same
advantages
that
many
of
us
take
for
granted.
Para
riders
were
also
impacted
harder
than
other
riders
by
the
convoy.
D
When
the
service
cannot
offer
door-to-door
service,
many
para
riders
will
have
no
option
for
going
out.
This
means
that
essential
medical
appointments
and
other
trips
can't
happen.
The
consequences
of
that
are
severe
beyond
a
few
weeks
of
fear
free
travel.
We
need
to
think
about
how
to
recognize
the
harm
that
these
writers
experienced
and,
most
importantly,
to
ensure
that
it
never
happens
again.
D
Para
riders
are
worth
it
and
they
deserve
better,
and
I
would
really
love
to
see
transit
commission
work
forward
to
make
sure
paratransit
is
truly
equal
and
that
it's
offering
the
high
quality
service
that
the
riders
deserve.
Honestly,
we
should
have
the
entire
network
open
to
para.
We
know
that
pera
is,
we
know,
para
riders
can
take
the
bus.
We
know
para
riders
can
take
the
train,
but
a
lot
of
the
year
or
two
look
at
what
happens
in
winter.
We
don't
have
rapid
clearing
of
bus
stops.
D
We
can't
guarantee
that
someone
can
make
it
from
the
bus
stop
to
their
destination,
even
if
it's
just
a
few
meters
because
of
snow
clearing,
we
need
to
think
about
how
it
is
that
we
ensure
equity
in
all
of
our
transit
operations,
not
just
for
the
climate
emergency,
not
just
for
the
convenience
of
riders,
but
because
of
because
it's
a
measure
of
basic
human
dignity
and
of
our
accessibility
requirements
as
the
city.
Thank
you.
I
D
P
I
G
G
Chair
thanks
laura
for
being
here,
I
just
want
to
be
get
very
clarity
on
exactly
what
you're
you're
asking
for.
If
you
could
be
succinct
in
a
couple
bullet
points,
I
I
think
you're
asking
for
the
on-demand
investigation
in
ottawa.
But
if
there's
something
else,
can
you
be
succinct
about
what
it
is
that
you
think
the
transit
commission
should
do.
D
Absolutely
I
mean
I
support
riley
brockington's
motion
to
get
regular,
clear,
para
updates
on
all
the
things
that
are
being
worked
on
include
online
booking
and
getting
those
presto
tap
readers
onto
pair
of
buses
for
riders,
and
I
also
would
like
transit
commission
to
look
into
what
kind
of
on-demand
options
are
available.
Other
cities
have
done
this
with
their
peer
athletes
already.
I
P
P
Excellent
thanks
very
much.
I
wanted
to
talk
about
the
ridership
data
that
was
just
presented
by
ms
connolly.
When
we
went
into
our
2022
budget,
you
had
very
ambitious
ridership
visions
in
2022
ending
the
year
with
100
ridership
pre-covered
and
mr
scrimger
said
we
would
start
january
at
a
60
ridership
level.
P
We
realized
35
in
january,
and
we
realized
41
in
february
when
we
should
have
been
64
in
february.
That
said,
yes,
it's
better
than
2021
and
it's
at
least
month
over
month
in
2022
going
up.
So
I
have
some
questions
for
you
about
who
those
new
writers
are.
Do
you
have
any
data
that
you
can
share
with
the
commission
on
who
these
new
riders
are
compared
to
last
year?
P
P
M
N
N
N
N
We
also
have
a
relaxation
of
a
public
health
restrictions.
People
will
start
using
it
more.
We
also
have
all
of
the
university
students
that
have
been
there
since
the
beginning
of
the
year.
Workers
are
not
yet
there,
but
people
are
using
the
public
transit.
More
frequently,
two
to
three
weeks
ago,
a
colleague
of
mine
said
that
this
sense
there
was
more
people
using
the
system.
N
H
Thank
you,
renee.
We
are
closely
monitoring
all
the
ridership
recovery
as
it's
as
it's
happening
and
we
are
seeing
the
ridership
increase,
but
it's
throughout
throughout
the
system.
I
I
can't
say
it's
specifically
one
one
area
or
another,
but
what
we
are
doing
is
we're
taking
a
deep
dive
into
our
writership
data
on
a
route
by
root
basis,
to
see
if
we
can
target
in
as
to
where,
if
there's
any
specific
areas
where
people
are
coming
from
or
their
their
main
destinations,
but
it
it's
a
time.
P
Yeah
that
thank
you.
I
would
like
to
learn
as
much
as
I
can,
as
ridership
goes
up
where
these
folks
are
coming
from,
if
they
weren't
taking
transit
a
year
ago
and
now
they're
taking
transit
and
things
are
more
or
less
the
same,
is
it
because
kids
are
back
in
person?
Is
it
because
we
see
certain
large
employers
coming
back
still,
the
impact
of
the
federal
government
is
hurting
us
much
worse
than
montreal.
Montreal
is
a
diverse
employment
sector.
P
H
H
H
So
I
can't
generically
give
you
a
number.
We
are
expecting
an
ability
to
make
an
additional
application
if
there's
money
left
in
that
provincial
fund
for
february
and
march,
but
we're
really
waiting
for
word
from
the
province
on
that
piece
as
well
as
that,
overall
allocation,
that's
going
to
come
from
the
federal
announcement.
P
I
appreciate
that
context.
Certainly
we
need
to
be
aware
of
the
provincial
and
federal
dollars
that
are
helping
public
transit
agencies,
but
this
commission
needs
to
know
what
we
are
losing
on
a
monthly
basis,
because
we
had
very
ambitious
estimates
for
ridership
this
year,
which
we're
not
realizing,
and
I
specifically
want
to
know
on
a
monthly
basis.
P
P
But
that's
data
that
I'd
like
to
see,
and
certainly
as
new
riders
come
on
the
system
and
as
we
want
to
push
that
further
and
target
our
limited
monies
in
a
marketing
campaign,
we
have
to
think
about.
Where
can
we
go
to
attract
more
riders?
That
data
is
critically
important
for
the
commission
as
well
to
get
a
better
understanding
when
the
ridership
does
go
up.
Where
are
we
attracting
our
customers
from
our
riders
from
so
I'll
just
park
it
there,
and
thank
you
very
much
chair.
H
Thank
you,
mr
chair.
I
just
have
a
couple
of
comments
and
then
I
have
one
question.
My
comments
would
be
along
the
lines
of
that
was
an
excellent
presentation
and
thank
you
very
much
renee
and
dwayne
and
colleen.
I
like
the
kpis
as
a
person
who
you
know
was
on
a
group
here
that
oversees
it's
really
important,
that
we
see
good
kpis
and
that
there
is
good
data.
I
was
glad
to
see
that
you
shared
your
reorganization
structure
with
us.
H
I
really
was
happy
to
hear
the
attitude
towards
complaints
and
mistakes,
because
that
is
how
you
learn
and
grow,
and
I
I
really
appreciated
that
attitude.
I
I
thought
it
was
a
thorough
explanation
about
the
ocs
and
what
happened
there,
and
that
was
helpful
for
us
to
know
and
the
ridership
data.
Of
course,
renee
you've
had
so
many
things
come
at
you
and
having
to
adapt
and
pivot.
I
really
thank
you
for
all
that
you've
had
to
manage
in
the
six
months.
H
My
question
is
really
on
the
predictive
maintenance,
so
I
I
appreciate
you
know
the
preventative
maintenance,
the
corrective
maintenance.
That's
you
know
what
we
all
have
to
deal
with
with
everything
in
our
lives,
but
the
predictive.
I
wonder
if
your
data
is,
is
good
enough
with
such
a
new
system,
and
I
know
we
weren't
really
talking
about
the
electric
buses
too
too
much,
but
in
terms
of
the
predictive
maintenance
as
well.
I'm
wondering
if
you
feel
you
have
good
enough
data,
because
that
that
kind
of
data
is
really
important.
N
N
N
H
No,
I
can
appreciate
that.
I
just
was
thinking
that
you
know
that
it
is
hard
when
everything
is
new.
You
know
I
have
an
electric
car
and
the
data
I
get
on
what
might
happen
or
may
happen.
It
doesn't
have
that
much
historical
data
to
predict
that
so
anyways
just
a
note,
but
I
understand-
and
I
appreciate
that-
and
I
thank
you
very
much
for
all
the
information
share
here
today.
H
I
G
I
That's
not
what
it's
showing
here:
councilman
arden,
I'm
going
by
what
I've
got
on
my
screen
so
you're
up
next,
if
you'd
like
to
go,
I'm
sure,
commissioner
right
gilbert's.
Okay,
it
will
ask
her,
but
the
way
I
have
it
here
on
my
screen
is
europe.
Next,
then
it's
councillor
kavanaugh
donetsk,
commissioner
wright
gilbert
councillor
king
and
commissioner
kerricado
councillor
mckinney,
commissioner
olson
counselor
tierney,
counselor
fleury.
That's
the
the
list
that
I'm
looking
at
here.
E
E
In
previous
meetings,
you
had
stated
that
you
want
the
questions
were
going
to
be.
You
were
going
to
go
first
to
commission
members
and
then
to
counselors
that
were
not
members
of
the
commission,
I'm
fine
with
with
councilor
monarch
going
ahead
of
me.
I
just
I
want
to
make
sure
that
we're
being
consistent
in
how
the
meetings
are
being.
I
In
my
apologies,
commissioner,
wright
gilbert,
you
are
right,
but
that's
the
normal
practice
we
follow.
So
let's
do
that.
Then.
If
you
don't
mind,
councilman
ed
we're
going
to
get
you
to
wait
till
after
all,
the
commissioners
ask
all
their
questions.
Okay,
thank
you.
My
apologies
for
that
vice
chair.
Can
you
take
this
off
please?
I
have
to
deal
with
something.
E
Okay,
I
didn't
know
what
it
was
actually
me:
next,
okay,
apologies
to
counselor
menard.
I
just
want
to
be
consistent
and
how
are
these
meetings
are
being
run?
So
I
only
have
a
few
questions.
I
have
a
couple
of
questions
about
our
overhead
catenary
system.
As
you
mentioned
in
your
presentation.
We
have
had
some
issues
with
that
catenary
system
we've
had
issues
since
the
beginning
of
of
lrt
service.
E
Obviously
we
remember
when
the
overhead
catenary
system
just
came
right
on
down,
but
more
recently
there
were
issues
with
a
catenary
clip
moving
just
mere
millimeters
and
sort
of
bring
the
some
trains
to
a
halt
and
actually
damaging
four
trains.
So
my
question
is:
how
often
is
the
overhead
catenary
system
inspected.
N
I
will
not
have
a
an
answer
for
you
today,
so
every
seasons
we
proceed
to
an
inspection.
We
know
that
during
winter
time
they
will
proceed.
Also,
I'm
not
able
to
give
you
specific
data.
Unless
one
of
my
colleague
has
that's
information,
but
let
me
tell
you
this
is
a
visual
inspection
done
with
our
partners.
E
M
E
Thank
you
for
clarifying
that
so
you're
saying
there
is
a
regular
schedule
for
inspections,
I'm
struggling
to
understand
because
it
is
not
my
wheelhouse
trains
and
train
engineering
and
train
maintenance.
How
is
it
possible
that
an
overhead
catenary
clip
moving
a
mere
millimeters
damaged?
Four
trains?
Can
someone
walk
me
through
that?
I'm
just
I'm
trying
to
understand
how
how
this
happened.
E
N
N
So,
instead
of
having
a
90
degree
angle,
it
will
be
slightly
different,
so
we
saw
that
the
system,
the
pentagraph
touch
the
system
touch
the
bracket.
It
should
not
be
touching
it.
So
at
five
specific
places
the
pantograph
touched
the
bracket,
so
we
have
now
measures
in
place
when
it
will
be
very,
very
cold.
We'll
have
a
specific
system
in
place
and
we'll
be
following.
Our
partners
will
also
make
sure
that
at
any
moment,
the
pantograph
should
not
be
touching
the
bracket.
M
E
Yeah,
we
all
know
what
kind
of
job
they've
been
doing
lately
on
the
maintenance.
So
we'll
see
how
that
goes.
How
would
you
rate
the
quality
of
maintenance
we're
currently
receiving
from
rtm?
So,
for
example,
in
in
addition
to
the
overhead
catenary,
we
had
another
instance
of
what
was
labeled
as
poor
maintenance
by
the
city
start
poor
made
by
labeled
by
the
city
as
poor
maintenance
by
rtm
just
make
sure
that
statement's
clear
that
led
to
a
gearbox
issue
and
damage
the
train
and
track.
M
M
And
actually
I
can
say
definitely
that
we,
we
feel
a
collaboration,
a
better
collaboration
with
our
partner
to
to
do
things
better
and
to
exchange
with
us
what
the
the
they
will
do,
what
what
they
done
and
why
they
didn't
achieve
their
goal,
etc,
etc.
So
I
I
feel
that
there
is
a
trend,
positive
trend,
to
do
things
better.
E
E
The
fact
that
rtm
needs
babysitting
by
tra
that
they
need
to
have
constant
oversight
by
oc
transpo,
yet
we
pay
them
five
million
dollars
a
month.
Those
two
those
two
facts:
when
juxtaposed
they
don't
mesh,
there's
a
problem
there,
and
so
you
know,
as
a
citizen
of
this
city
as
a
public
transit
user
prior
to
the
pandemic.
E
M
N
O
O
O
There
was
the
convoy
there
were
so
many
factors
happening
that
we
decided
not
to
really
cause
more
upheaval.
So
what
we've
been
focusing
on
is
communication
listening
to
them,
we've
done
what
we
could,
but
at
the
end
of
the
date,
this
is
a
a
right
that
we
have
to
respect
and
with
the
cooperation
of
our
employees,
and
that
includes
bus
drivers
as
the
union
and
all
our
staff
working
here
with
me.
We've
worked
hard
to
make
sure
that
the
schedule
is
satisfactory
for
everyone.
O
O
I
don't
know
if
you've
followed
what
I've
been
doing,
but
in
my
branch
in
my
section
I
have
a
team
which
will
be
going
out
to
to
headhunter
the
best
possible
people
and
will
be
taking
on
new
drivers,
and
this
will
provide
some
relief
to
our
present
drivers.
I'd
like
to
thank
the
union
for
this,
because
they've
worked
very,
very
collaboratively
with
us
on
this.
Thank
you.
E
Thank
you,
and
just
to
sort
of
go
back
to
your
your
first
point
that
you
made
about
oversight.
I
don't
disagree
with
you
that
that
there
needs
to
be
some
oversight
by
oc
transpo
of
rtm.
We
can't
just
let
them
run
amok.
I
mean
that
would
just
be
a
disaster,
but
I
do
under.
I
do
agree
that
that
there
needs
to
be
some
level
of
oversight.
E
That
is
the
point
that
I
was
making
my
with
respect
to
your
your
comments
on
the
the
scheduling
I
I
do
hope
that
you
were
listening
to
employees,
I'm
hearing
a
lot
from
from
bus
operators
with
respect
to
the
schedule
talking
of
leaving
and
really
low
morale.
My
final
question
is
actually
about
the
some
of
the
para
transport
data
that
you
provided
to
us,
so
you
noted
in
your
presentation
that
there
were
579
complaints
into
2021
again.
What
were
the
trends
in
these
complaints?
E
H
E
Thank
you
miss
connolly,
it's
actually.
I
asked
the
question
with
a
specific
purpose
in
mind,
because
it's
my
understanding
that
oc
transport
does
not
actually
break
that
information
down
on
a
regular
basis
and
therefore
you
don't
have
the
ability
to
know
what
buckets
the
different
complaints
fall
into
and,
as
a
result,
it's
difficult
to
then
take
this
raw
data,
579
complaints
and
take
any
action
on
that
to
be
able
to
identify
trends.
E
O
No
problem,
I
will
give
you
a
general
answer,
however,
when
we
receive
complaints
normally,
it's
because
people
had
to
wait
too
long
for
a
train
or
a
bus.
This
is
why
I
provided
statistics
to
you
today.
I
understand
your
question.
I
agree
with
you.
My
goal
is
to
provide
you
on
a
regular
basis
with
data
which
will
speak
to
you,
which
will
show
you
what
the
situation
on
the
ground
is.
O
I
don't
want
it
to
be
limited
to
one
group
to
resolve
issues.
I
want
to
give
you
a
general
idea
of
how
the
service
is
going,
but
for
me,
a
complaint
is
a
gift.
It's
a
very
positive
thing
for
me,
because
my
client
is
giving
me
or
passengers
are
giving
me
a
second
chance.
You've
made
a
mistake:
if
you
correct
it,
we'll
be
happy.
So
what
this
is?
O
B
O
B
B
And
their
buses
are
coming,
and
this
is
something
I've
asked
before
something
that
was
being
looked
at.
I
think
it
would
help
a
great
deal
for
people
to
know
when
they
are
walking
from
their
home,
getting
to
a
bus,
stop
the
predictability
of
when
that
bus
is
coming.
I
think
this
would
help
in
terms
of
getting
back
ridership
so
that
we
have
that
predictability,
and
I
want
to
know
where
that
is.
M
M
H
O
And
the
person
that
we
met
yesterday
told
us
that
she'd
like
us
to
provide
better
service
to
these
areas
and
she'd
like
us
to
help
people
with
buying
their
tickets.
Their
fares,
for
example,
so
we're
looking
at
that
and
we'll
be
visiting
the
area
she's
talking
about
to
understand
what
the
needs
really
are
on
the
ground.
O
We've
also
decided
to
to
actually
take
care
of
the
low-hanging
fruit
first,
because
very
often
people
say
that
there
are
no
buses
on
their
street,
but
they
don't
know,
there's
a
bus
that
actually
goes
down
the
street
just
down
this
just
down
the
road.
So
we
have
to
really
look
at
alternatives,
other
choices
we
can
provide
to
these
people
and
we
think.
O
Well,
perhaps
we
should
perhaps
change
the
schedule,
so
the
buses
can
actually
go
by
at
11
30.
Instead,
these
are
things
we'll
be
looking
at
changes
like
that.
We're
very
open-minded
on
this
oc
transpo
is
there
to
serve
people.
We
want
to
work
with
residents,
no
matter
how
much
they
earn
and
be
they
rich
or
poor
everyone.
B
B
It
obviously
helps
our
ridership,
but
it
means
a
way
of
transportation
and
we
so
it's
it's
a
win-win.
One
of
the
concerns
I've
had
is
about
mass,
the
they're
still
obligatory.
I.
So
I
get
complaints
about
those
who
don't
wear
masks,
and
this
is
an
issue
especially
for
seniors,
because
they're
very
afraid
when
they
get
on
the
buses-
and
there
are
those
that
don't
wear
mass.
B
They
have
no
way
of
saying
something
and
it
happens,
and
so
there's
fear
out
there
and
seniors
are
a
big
part
of
my
my
area,
my
ward,
they're,
big
users
of
oc
transpo.
We
want
them
to
use
oats
transpo,
but
there's
a
there's,
a
fear
factor
of
getting
back
on
the
system
and
that's
one
of
them
and
I
hear
about
when
people
don't
wear
masks,
there's
no
repercussions
or
anything
there's
no
one
talking
to
them.
So
I
want
to
know.
B
O
O
O
O
She
said
she
she
talked
about
this
being
compulsory
or
not.
Now,
when
the
province
decides
that
it's
no
longer
compulsory
to
wear
masks
in
public
transit,
that's
going
to
happen.
It's
happening
in
europe.
Also
already
what
lady
told
us
yesterday,
what
she
asked
yesterday
is
whether
we
can
still
make
a
compulsory.
No,
we
can't
do
that.
We
can't
break
provincial
legislation.
B
B
It's
it's
there's.
Obviously,
two
categories
of
people
and
they're,
and
it's
it's
a
bit
tense
at
the
moment.
So
I
think
that's
something
to
watch
as
we
go
forward
in
terms
of
getting
back
to
new
normal.
My
colleague,
councillor
brockington,
talked
about
the
fact
that
you
know
what
we
predicted
would
happen
right
now
a
year
ago,
and
it
didn't
happen.
B
We
have
to
really
look
at
that
in
terms
of
the
local
not
going
downtown
the
the
commuters.
The
federal
servants
are
not
there
or
they're
not
going
to
be
using
that
system
very
much,
and
we
have
to
look
in
improving
the
system
for
the
local
seniors
and
others
that
are
doing
what
they
need
to
do
in
the
community.
B
O
Q
Did
you
say
my
name?
Okay,
sorry!
Yes,
thank
you.
So
much
for
the
presentation,
renee
and
team,
it's
good
to
get
an
update
after
a
few
months.
My
questions
are
going
to
be
a
little
all
over
the
place,
but
first
I
just
wanted
to
echo
some
of
the
comments
made
by
other
colleagues,
specifically
counselor
kavanaugh's
last
point
about
looking
at
providing
new
or
more
local
routes.
In
addition
to
the
routes
to
and
from
downtown,
I
think
that's
a
really
important
thing.
Q
Is
it
something
that
it's
possible?
Yes,
okay,
great,
because
I
think
you
know
it
might
change
dramatically.
We
we
didn't
see,
realize
I
guess
the
ridership
we
had
hoped
or
planned
for
in
the
first
few
months
of
this
year,
but
we
don't
know
what
the
spring
and
the
summer
and
hopefully,
hopefully,
trends
will
go
up.
Q
So
I
guess
I'll
start
with
the
march
10th
incident
the
over
lubrication
of
the
gear
box
that
caused.
I
guess
well,
caused
you
to
send
us
a
memo
and
it
was
a
good
opportunity.
I
think,
for
all
of
us
to
just
be
reminded
of
what
are
some
of
the
inspections
that
take
place
on
these
vehicles
on
a
daily
basis.
And
can
you
remind
us
what
that
process
is
sort
of
you
know
before
a
vehicle
is
launched
at
5
a.m?
D
O
So
there
are
employees
that
have
to
look
over
every
train
and
has
to
do
all
the
checks
required
for
deployment
visual
inspections
in
many
cases.
So
the
panels
are,
they
all
attach
properly.
Do
the
doors
open
properly,
that's
done
on
a
daily
basis
really
and
then,
when
our
operators
are
arrive,
to
go
out
into
service
they're
able
to
now
what
you
mentioned.
The
gearbox
issue.
O
O
O
O
O
O
O
O
You
know
you
can
be
a
belt
and
braces
thing,
but
you
will
have
issues.
What
we're
looking
for
is
to
reduce
issues
to
the
the
minimum.
It's
going
to
be
impossible
to
prevent
all
issues,
but
what's
important
is
to
be
able
to
react
quickly
and
that
reaction
time
is
very,
very,
very,
very
important,
and
this
is
what
happened
this
time.
We
worked
very
very
quickly
with
our
partners
and
it
was
resolved
very,
very
quickly.
Q
Thank
you
for
that.
I
appreciated
the
update
on
the
the
process
of
what
goes
in
an
inspection
overnight
and
so
on
and
you're
right.
It
is
important
that
we
continue
to.
I
guess,
remedy
issues
as
quickly
as
possible
and
I'm
happy
to
see
that
we're
trending
in
the
right
direction.
On
that
regard
to
the
key
performance
indicators
for
the
bus
lines
in
q1,
2021
and
2022.,
you
indicated
99.2
percent
for
2021
96.3
for
2022..
Q
M
O
O
As
we've
done
for
as
we've
done
for
other
indicators
as
well,
but
punctuate
punctuality,
punctuality
is
important
for
buses
and
for
the
lrt,
we'll
be
providing
this
information
to
you.
But
how?
How
are
we
able
to
actually
ensure
that
we
provide
the
service
that
we're
actually
providing,
and
this
is
provided
for
in
the
budget
that
council
was
passed?
So
I
just
like
to
remind
you
now
that
this
year
it's
been
a
tough
year.
O
We
started
with
omar
kron
in
january
in
february,
and
then
we
had
the
the
snowstorms,
and
we
know
that
we
had
the
the
truck
convoy
and
now,
in
march,
things
are
starting
to
pick
up
the
weather's
getting
better.
We
have
our
new
procedures
and
we
hope
that
we'll
be
able
to
actually
to
deliver
a
higher
level
of
service
well
beyond
90
percent.
Q
H
H
So
my
understanding
of
the
announcement
is
that
that
would
be
doubled
if
the
province
does
match
those
funds
and
secondly,
they
tied
it
to
housing,
affordability,
so
wanting
the
province
to
commit
very
generically.
They
did
not
put
information
in
that
announcement
to
housing,
affordability.
So
those
are
the
pieces
that
we're
waiting
for
details
on.
We
have
not
seen
anything
come
from
the
province
as
of
yet
in
terms
of
their
commitment
to
this.
Q
H
Yeah
there's
no
details
that
have
been
given
to
transit
agencies
yet
as
to
what
those
requirements
may
be
when
we've
seen
this
in
the
past.
Commissioner,
basically
there
was
a
submission
process
whereby
we
just
had
to
show
that
our
transit
revenues
were
down.
We
had
to
provide
proof
of
that
and
then.
Secondly,
if
we
had
additional
expenses
largely
related
to
cleaning,
we
too
had
to
provide
proof
of
that.
Q
Q
Q
R
R
That's
that's
in
the
the
rhythm
that
you
would
like
to
see
for
for
a
more
mature
light
rail
system,
so
I
I
I
think
that
the
the
line
to
get
there
is
never
perfectly
straight.
If
that
makes
sense,
there's
there's
always
you
know
some
some
some
hiccups
and
some
bumps
along
the
way,
but
but
I
think
I
think
we're
getting
to
that
point.
Yeah.
Q
M
F
F
It
is,
I
think
that,
having
that
in
front
of
us
today-
certainly
I
know
for
me
personally-
gave
me
confidence
in
the
system
and
where
it's
going
more
than
almost
anything,
we've
had
certainly
recently.
So
I
do.
I
do.
Thank
you
very
much
for
that.
I
just
want
to
reiterate
a
couple
of
comments
that
that
have
already
been
made.
One
is
on
you
know,
travel
patterns
and
I
do
think
it's.
It
is
important
to
understand
how
people
are
traveling,
especially
through
and
post
coven
post
lockdowns.
F
As
people
go
back
to
work,
we
know
that
not
everyone
will
go
back
and
certainly
not
everyone
will
go
back
full
time,
so
there
will
be
changes
in
how
people
access
to
transit,
but
also
what
changes
would
make
them
access
transit
more.
You
know
if
we
could
move
people
around
their
neighborhoods
more
effectively
more
efficiently.
F
Would
that
put
up
our
ridership?
I
believe
it.
It
would
so
so,
just
to
just
to
reiterate
that
point
that
some
of
my
colleagues
have
made
it
was
great
to
see
the
outcomes
of
the
winter
rock
and
roll
program.
I
hope
to
see
that
expanded.
You
know.
Often
people
say
nobody
cycles
in
the
winter,
but
a
lot
of
people
cycle
at
the
winter
so
to
be
able
to
to
have
that.
I
see
daniel
put
off
his
hand,
so
yeah
absolutely
to
be
able
to
have
anything
that
accommodates
that.
F
F
I
did
I
had
some
questions
just
on
the
availability
of
buses.
We
went
through
the
availability
of
trains
and
and
lrvs,
but
on
buses.
I
do
know
that
you
know
there
are
many
times
when
you
know
oc
transpose,
putting
out
their
their
information,
that
buses
are
being
cancelled
and
I
is
that
a
function
of
is
it.
F
Do
we
have,
I
guess
my
question
is:
what
does
our
contingency
of
spare
buses
look
like
and
what
happens
if
we
don't
have
enough
spares
like
how
many
buses
can
we
be
down?
I
guess
is
my
question
that
have
to
stay
in
for
maintenance
on
any
given
morning
and
then
what
what
is
that
immediate
effect
on
on
roots
and
roots
being
cancelled.
M
N
N
N
N
N
N
N
N
I
think
it's
going
to
help
us.
We
don't
have
so
many
breakdowns.
Remember
the
48
centimeters
during
that
snow
storm
in
january.
People
do
understand
that
on
that
day,
service
will
not
be
100
the
next
day.
It
might
also
be
difficult
to
offer
a
good
service,
but
on
the
day
of
the
storm,
we're
in
the
midst
of
it,
everyone
is
ready
trying
to
maintain
the
service.
F
Thank
you.
No.
I
appreciate
that
and
I
do
look
forward
to
it.
Certainly
on
the
side,
for
you
know,
bus
and
route
availability,
I
think
it's
so
important
and
I
just
love
to
see
as
as
where
as
you're
working
through
some
of
these,
these
issues,
what
that
means
in
terms
of
outcomes.
So
thank
you
for
that.
One
very
quick
question
and
then
I'll
I'll
turn
it
over
to
my
colleagues,
the
the
electric
bus
rollout.
I
know
that
we
have
four
out
now,
that's
great.
M
Thank
you
consider
now.
I
can
tell
you
that
with
my
team,
we'll
go
on
tender
for
for
the
next
purchase
and
regarding
the
the
audit
that
we
had
so
we
took
the
decision
to
to
to
accept
the
recommendation,
so
we
will
decrease
a
little
bit
the
number
of
buses
that
we
will
purchase
the
first
year
just
to
be
to
make
sure
that
we're
okay
and
we'll
go
so
slowly
and
probably
will
be
able
to
purchase
26
or
36
buses,
not
this
year
next
year.
M
J
N
J
Explanation,
I
really
do
appreciate
it.
You
mentioned
that
a
root
cause
analysis
was
done
and
it
seems
to
indicate
that
the
root
cause
was
cold
but
at
the
same
time,
there's
only
one
bracket
out
of
500.
That
was
out
of
tolerance,
and
there
was
in
total.
I
think
five
out
of
500
that
were
sort
of
there
was
a
potential
problem.
J
M
N
N
N
N
And
this
is
what
our
partners
are
looking
at.
What
can
we
do
that
at
these
five
specific
places
that
the
pantograph
can
pass
beside
while
allowing
the
bracket
to
keep
on
moving
slightly?
We
understand
that
it
was
a
temperature
that
allows
that
movement.
So
when
they
are
very,
I
mean
large
temperature
varish
variations,
we're
going
to
be
looking
inspecting
the
brackets,
but
we
will
be
looking
more
closely
to
these
five
brackets.
N
J
N
N
J
I
asked
in
the
first
is
because
we
know
that
edmonton
has
an
lrt
system
and
the
temperatures
that
edmonton
can
endure
are
much
worse
than
than
ottawa.
I
think
a
few
times
this
winter
got
down
to
-40
in
edmonton,
which
is
which
is
very
cold
and
but
no
problem
with
the
catenary
in
in
edmonton
this
this
winter,
and
so
I
just
I
just-
and
I
know
that
edmonton
also
doesn't
get
us
as
warm
in
the
summer-
are
the
are
the
tolerances
set
as
a
function
of
temperature.
R
I
could
try
yes
good
morning,
commissioner.
Yes,
so
there's
there's
similar
to
with
track
and
with
rail,
there
is
a
there
is
a
tolerance
for
temperatures,
for
catenary
and
and
and
for
track,
and
that
is
certainly
part
of
the
discussion
in
the
the
root
cause
analysis
and
the
response
to
this
particular
incident.
Yes,
absolutely
that's!
R
That's
part
of
the
discussion
and
to
be
clear
that
that
tolerance
is
it's
a
it's
a
design
function,
but
but
it's
it's
not
maybe
as
as
fixed
as
we
might
think
about
it.
You
know:
there's
there's
a
you
set
a
tolerance
as
part
of
a
maintenance
regime,
but
sometimes
based
on
experience,
there's
a
need
to
go
back
and
readjust
that
tolerance
and-
and
obviously
you
know,
climate
can
can
have
a
big
impact
on
that.
R
So
if
we
start
to
see
certain
parts
and
systems
that
need
more
attention,
then
then
that
would
cause
a
system
potentially
to
to
move
that
range
that
that
that
temperature
range
and
if
I
may
well,
while
I'm
talking
going
back
to
commissioner
wright
gilbert's
question
about
the
inspections
and
the
inspection
process,
that
may
also
impact,
I
expect
it
would
impact
the
types
and
frequency
of
inspection
going
forward.
So
those
those
things
are
always
sort
of
moving
together
in
a
mix.
J
Okay,
I'm
not
an
expert
in
this,
but
I
I'm
pretty
sure
that
ottawa-
I
guess
in
regard
as
you
know,
places
that
have
lrt
systems,
whether
in
the
united
states
or
canada,
in
fact,
is
one
of
the
most
extreme
climates.
It
can
be
very,
very
hot
in
summer,
very,
very
cold
in
the
winter
and
are
we
looking
at
something
like
having
to
change
our
snow
tires
every
six
months?
R
I
I
think
that
the
the
quick
answer,
commissioner,
is
yes,
I
think
that
that's
a
very
good
way
to
think
about
it,
and
I
don't
recall
if
it
was
if
it
was
rene
or
dwayne
who
mentioned
it
earlier,
maybe
both
but
but
I
think
there
was
a
mention
of
revisiting
seasonal
maintenance
and
to
be
clear,
there
has
been
seasonal
maintenance
up
until
now.
So
so
I
don't
want
that
to
be
interpreted
as
as
there
was
a
lack
of
seasonal
maintenance.
R
But
I
think
exactly
to
your
point,
the
the
snow
tires
are
a
good,
a
good
analogy.
You
know
we
go
back
and
think
about
is,
is
march
the
right
time
to
change
the
tires
out,
or
is
it
april
so
a
very
practical
example
with
this
issue
I
I
don't
think
that
that
necessarily
would
be
adjusting
clips
and
adjusting
hangers.
R
And
then
there
are
other
elements
as
well,
so
if
you
ride
along
line,
one
you'll
see
that
that
several
of
the
catenary
poles
have
large
stacks
of
metal
weights
plates
that
that
act
to
to
to
constantly
tension
the
catenary
system,
those
are,
are
intentionally
sensitive
to
temperature
into
weather.
Those
are
meant
to
make
up
for
a
certain
amount
of
the
the
temperature
swing
that
we
talked
about
just
a
moment
ago.
R
J
F
Great
thank
you,
mr
chair.
First
of
all,
I
just
have
a
few
questions.
First
of
all,
with
the
numbers
of
people
returning,
I
always
like
to
keep
my
finger
on
the
pulse
of
we.
We
eliminated
a
lot
of
the
200
series
buses
because
obviously
we
weren't
bringing
as
many
people
downtown
I'm
just
wondering.
Obviously
the
numbers
aren't
where
we
need
them
quite
yet.
M
G
H
H
We
are
closely
monitoring
that,
in
addition
to
the
question
that
counselor
brockington
asked
earlier,
my
team
has
whispered
in
my
ear
and
have
told
us.
You
know
that
we
have
seen
better
ridership
gains
within
the
green
belt
than
outside
the
green
belt.
So
again,
that
kind
of
reflects
as
to
that
the
demand
hasn't
quite
brought
back
some
of
these
200
series
that
are
coming
from
the
outer
server
suburbs
into
the
core
and
that
looking
at
more
of
the
interior.
H
F
Okay,
thank
you
colleen.
I
appreciate
that
because
I
I
do
represent
an
area
inside
the
green
belt
and
of
course,
I
think
the
224
essentially
is
a
federal
government
bus
and
I
think,
as
we
see
the
federal
workforce,
we
have
to
plan
ahead,
you're
quite
correct,
which
200s
come
back
if
all
200s
come
back
and
how
that
would
work,
but
I
certainly
want
to
make
sure
that
we
just
keep
that
in
mind.
F
We've
had
a
change
of
leadership
with
renee
coming
and
I
just
don't
want
anything
to
fall
through
the
cracks,
because
mr
manconi
did
make
that
commitment
when
we
get
the
volumes
back
that
they
would
return.
Second,
what
about
the
whistleblowing
that
place
takes
place
at
the
stations
we
were
told.
That
would
be
a
temporary
thing.
There's
been
whistles
blowing
for
a
couple
of
years
now,
I'm
just
wondering
where
we're
at
on
the
whole
whistle
blowing
situation
and
the
technology
fixtures
required
to
to
eliminate
that.
K
Merci,
thank
you.
Thanks
for
the
question.
Actually,
we
are
in
the
process
right
now
of
moving
towards
eliminating
the
whistleblowers.
However,
rtm
has
presented
us
with
some
data,
we're
now
establishing
a
test
procedure,
because
we
want
to
test
it
out
prior
to
removal
of
the
blowers.
Sorry,
the
the
whistle
blowers
tank
on
spotters
is
actually
how
we
refer
to
them.
K
M
K
F
You
know
I
look
at
the
commission,
I
think
we
all
agree.
We
would
rather
have
done
correctly
and
not
have
an
error.
So
you
know,
rigorous
testing
is
probably
critical.
To
that
I
mean
the
whistling
can
carry
on
a
little
bit
longer,
but
but
when
that
does
happen,
I
assume
there's
going
to
be
a
multiple
checks.
Our
independent
observer
will
have
a
peek
at
it
too,
and
make
sure
that
we're
all
systems
go,
which
is
good
when
it
comes
to
the
counters.
F
How
is
the
counting
being
done?
Forgive
me,
I
know
we're
trying
to
explain
it.
Is
it?
Is
it
just
the
gates,
because
we
don't
have
the
taps
going
on
in
a
lot
of
spots
and
I'm
just
wondering
how
we're
keeping
these
counts
is.
There's?
Is
there
some
a
technology?
That's
counting.
I
I
we've
talked
in
the
past
about
door,
counters
and
things,
but
I
don't
think
they're
activated.
Are
they.
H
So,
at
all
the
o
train
stations,
the
fare
gates-
are
as
well
equipped
with
sensors
that
count
people
as
they
go
through
the
system
as
well.
We
have
the
automatic
passenger
counters
on
the
buses
again,
the
infrared
sensors
that
read
people
coming
in
and
we
have
about
44
of
our
bus
fleet
now
that
are
equipped
with
those
counters.
So
we
get
a
very
good
count
throughout.
H
F
Online
they'll
have
the
new
counter
system,
but
on
top
of
that
will
do
you
have
a
ballpark
estimate,
I'm
not
holding
your
feet
to
the
fire,
but
when
we
get
to
that
100
percent
mark
because
data's
king,
as
we
know,
I
I
think
almost
every
commissioner's
asked
a
question
about
data,
and
you
know
if
we
got
to
100.
I
think
that
would
be
valuable
and
I'd
love
to
see
that
pushed
out
in
a
raw
format.
So
the
rest
of
the
public
could
use
it
and
see.
What's
going
on.
F
We
all
are-
and
my
final
question
I
think,
one
of
our
real
true
tests.
It's
been
well
two
years
where
we
haven't
had
the
big
test
of
festival
season,
and
I
I
assume,
there's
a
lot
of
planning
and
you're
coordinating
with
the
big
festivals,
whether
it's
you
know,
city,
folk
or
blues,
fest,
obviously
or
jazz
fest
to
a
smaller
degree,
are
we
preparing
for
that,
getting
a
plan
together
and
working
with
them?
You
know
this.
This
was
one
of
the
big
sales
pitches
for
light.
I
E
E
R
R
The
interim
steps
that
get
from
here
to
there
is
is
critically
important
as
well,
and-
and
I
hope
that
that
is
one
of
the
things
that
that
that
I
hope
that
the
commission
sees
is-
is
that
there
are
a
lot
of
interim
steps
between
here
and
there,
and
so
you
know
maybe
going
back
to
I.
I
think
it
was
when
we
were
speaking
with
with
commissioner
olson,
the
idea
of
of
you
know.
R
Sometimes
these
things
are
sort
of
a
jagged
line
getting
from
from
here
to
there
and
and
for
for
me
personally,
and
I
think
for
us
as
a
company,
you
know
balancing
those
two
things:
balancing
the
the
long-term
needs
and
and
long-term
process
versus
the
the
interim
successes
from
day
to
day
is
is,
is
a
challenge.
It's
it's
a
it's
a
lot
to
to
to
keep
balanced
and
recognizing
that.
Sometimes
things
do
take
a
half
a
step
back.
R
E
Thank
you
for
that.
So,
from
what
I'm
hearing
from
you,
it
sounds
like
you're.
Providing
tra
is
providing
a
lot
of
value
to
the
city
and
rtm,
one
would
argue
in
terms
of
planning
and
organization
and
is
essentially
making
sure
that
they've
got
their
ducks
in
a
row
that
they
have
their
procedures
noted
down.
Clearly,
so
everyone
understands
that.
E
Yes,
you
do
need
to
put
oil
back
in
that
gearbox
or
yes,
you
do
need
to
tighten
those
bolts
on
that
gearbox
box,
you
know
and
and
sort
of
getting
them
you're
hurting
the
cats
essentially
is,
is
what
I'm
trying
to
say,
but
in
a
better
way.
But
that's
all
that
came
out
at
that
moment
is
that
common
for,
for
you
know
a
company,
that's
being
paid
five
million
dollars
a
month
for
for
maintenance
that
they
would
need
that
kind
of
operational
oversight
in
your
experience
is
that
common.
R
So
so
I
think
the
way
that
I
would
think
about
our
work
is
is
the
the
the
larger
portion
of
the
hard
work
of
of
updating
plans,
updating
organization,
updating
maintenance
scheduling.
Those
types
of
things
is
is
done
by
the
contractor
team,
so
so
we're
not
doing
that
that
for
them
as
much
as
helping
helping
the
city
to
to
sort
of
gauge
progress
in
those
areas
and
especially
versus
return
to
service
commitments
and
other
areas
that
that
we
think
are
indicative
of
the
contractor
team's
success
that
way.
R
So,
if
we
think
about
it,
you
know,
in
terms
of
of
you
know
your
question
about
about.
You
know
how
how
common
that
is,
I
suppose,
and
and
how
yeah,
just
just
how
common
that
is.
I
mean
I,
I
think
it.
Certainly
it's
something
that
that
we
do
as
a
company
to
some
extent
where
we
help
sort
of
be
the
owner's
representative.
This
is
the
term.
That's
that's
sometimes
used
for
for
these
types
of
things
and
it's
it's
being
part
of
the
the
oversight
team.
R
E
R
So
I
think
that
that,
as
I
mentioned
earlier,
I'm
I'm
in
a
pretty
optimistic
place
at
this
point,
as
we
say
cautiously
optimistic
about
about
progress
with
with
the
contractor
team.
And
again,
as
I
mentioned,
you
know
these
things,
not
not
it's
not
a
straight
line
from
here
to
there.
But
but
you
know,
I
like
to
think
that
that
there's
there's
some
good
progress
being
made.
So
you
know
in
the
in
the
way
of
challenges
the
the
biggest
challenge.
R
To
now
that's
one
of
the
areas
that
that
I
was
I
was
most
concerned
about
at
that
point.
I
do
think
that
that
going
forward.
I
think
that
you
know
that's
always
something
that
that
can
be
honed
and
improved,
but
but
that's
where
one
of
my
biggest
concerns
was
over
the
last
couple
months,
but
but
I
I
think
it's
got
a
lot
better
and
I
think
that
so
much
else
flows
out
of
that.
R
E
Thank
you,
I
think,
there's
no
doubt
there's
definitely
no
doubt
in
my
mind-
and
I
won't
speak
for
my
commission
colleagues,
but
there's
no
doubt
in
my
mind
that
that
tra
yourself
and
your
colleagues
bring
a
lot
of
value
to
the
table
when
it
comes
to
our
transit
system
and
and
I'll.
I
don't
question
the
the
decision
to
bring
in
tra.
My
concern
is
is,
and
I
think
it's
an
open
secret
that
my
concern
is
that
we
needed
you
in
the
first
place
right.
E
E
I
G
Okay
thanks
very
much
chair
thanks
for
the
presentation
earlier
today.
I'll
start
my
comments
around
free
transit
and
we
were
we
had
free
transit.
In
the
month
of
december
in
ottawa
we
initially
said
that
that
was
going
to
cost
or
have
a
difference
of
7.2
million
dollars,
and
now
we're
saying
it
will
be
a
9
million
difference,
and
I'm
just
wondering
why
the
why
the
change.
H
So,
thank
you
I'll
provide
a
little
bit
of
an
answer
and
then
we'll
circle
block
with
you
for
more
details,
and
I
suspect
that
the
real
reason
is
the
estimate
that
we
put
together
was
based
on
what
we
forecasted
the
ridership
to
be
for
that
month,
and
I
think
that
has
changed
and
it
means
that
it
was
more
and
that's
where
we
moved
to
that
nine
million
dollars
and
what
you
will
see
in
our
disposition
report.
So
that's
been
posted.
H
G
Okay,
thank
you.
That's
very
clear
and
that's
great
news.
I
mean
it
sounds
like
more
people
took
transit
than
expected
in
the
month
of
december,
which
is
one
of
our
lowest
months
of
ridership,
normally
because
it
was
free,
and
so
I
I
mean
the
calculation
of
saying
that
we're
saying
all
those
that
would
have
been
converted
that
took
transit
as
a
because
it
was
free
would
be
converted
to
real
affairs.
G
Probably
not
not
exactly
accurate,
may
not
have
had
that
much
ridership
had
it
not
been
free,
of
course,
but
at
the
same
time,
I'm
really
happy
to
see
that
more
people
were
taking
transit
during
that
month
of
december
december
was
tough
because
for
half
the
month
we
we
were.
We
were
free
with
limited
omicron
exposure
and
then
it
changed
halfway
through
the
month
we
had
a
very
the
variant
picked
up
and-
and
it
looks
like
free
transit
was
working
in
december
for
both
para
and
oc.
G
When
I
looked
at
those
month
by
month,
comparisons
we,
it
seemed
to
be
the
highest
percentage
of
the
other
months
of
the
year
when
you
compare
back
to
the
baseline
of
2019.,
so
the
baseline
2019
december
is
usually
lower
compared
to
the
rest
of
the
months,
but
still
our
our
our
percentage,
I
think
it
was
46
percent
compared
to
2019-
was-
was
a
lot
higher.
So
I
just
wondered:
did
we
measure
this?
Do
we
have
daily
figures?
M
H
H
We
did
not
do
any
surveys
of
our
customers
for
that
information,
but
we
do
continue
continue
to
try
to
dissect
the
information
to
see
what
kind
of
conclusions
we
can
come
to
about
what
may
happen
and
why?
But
the
challenge
is
you
know
with
december
we
were
already
starting
to
see
that
increase
at
the
ridership
recovery
happening.
So
was
the
extra
bump
up
to
the
free
fares
or
was
it
you
know
just
what?
What
role
did
the
ridership
recovery
on
itself
play
with
that?
G
Okay,
I
mean
my
motion
speaks
to
that
is
to
get
that
investigation
going
for
for
other
options
and
then
I
think
march,
looking
at
march
as
well,
given
the
occupation
and
the
15
routes
within
the
core,
as
well
as
lrt
there'll,
be
interesting
data.
There
too,
I
mean,
I
really
just
hope,
we're
extracting
data
during
this
time.
G
We
are
doing
never
before
seen
experiments
within
our
city
and
just
that's
what
my
motion
speaks
to
is
making
sure
we're
we're
looking
at
this
as
a
tool
and
and
we
use
it
kind
of
sporadically,
but
this
can
be
a
tool
for
us
in
different
situations.
So
that's,
hopefully
what
we'll
pass
later
on
today
and
just
encourage
our
staff
to
do
as
much
analysis
as
we
can
on
that,
given
the
never
before
seen
experiment,
I
wanted
I'll
move
to
lrt.
G
M
O
O
We
we've
taken
out
of
service,
one
of
the
other
trains
will
be
ready
to
to
be
deployed
to
replace
it,
and
that's
why
we're
very,
very
strict
with
ourselves
and
with
our
partners
about
when
we,
when
we
can
see
the
four
trains
are
available
for
service,
because
when
you
deploy
a
service
in
the
morning,
even
if
we've
taken
necessary
precautions,
things
change
a
train
breaks
down,
the
train
has
to
be
taken
out
of
service.
That's
not
a
train,
that's
counted!
O
The
trains
have
to
be
set
out
into
the
tracks
and
then
we
have
to
wait
and
then
we
have.
Then
we
have
a
snapshot
of
the
situation
and
that's
when
we
decide
that
we
have
11
trains
out
in
the
track
and
four
trains
that
are
in
reserve
in
case.
We
need
them
that
really
that
gives
us
a
total
of
15
available
trains,
11
out
in
the
tracks
and
four
in
the
depot
ready
to
go.
Okay.
G
O
Well,
that's
not
the
way
I
would
put
it
really.
I
would
say
that
we
can
have
15
trains
if
ridership
increases.
That
will
be
our
job
objective,
for
the
idea
really
is
to
have
the
right
level
of
service.
I
think,
if
the
more
trains
we
have
the
easier
it
is
to
deal
with
an
issue
and
the
less
impact
there
is
on
riders,
that's
the
way
you
have
to
see
it.
You
shouldn't
see
it
in
dollar
terms.
You
have
to
see
how
people
perceive
the
service,
so
we
have
11
trains
out
there.
O
If
there's
a
problem,
we
are
easily
able
to
deal
with
it,
and
quite
and
very
often
people
don't
own,
don't
even
realize,
there's
an
issue.
We
just
swap
the
trains
out,
it's
seamless.
If
we
have
15
trains
and
we
need
to
actually
change
one,
we
can
do
it.
If
we
don't
have
the
15
trains
ready
to
go.
Well,
you
the
more
difficult
it
is
to
actually
replace
a
train,
and
this
is
the
case
elsewhere
in
the
world.
It's
much
more
difficult
to
actually
replace
your
trains.
If
you
don't
have
enough.
G
I
I
do,
I
think,
if
there
is
any
notion
of
changing
the
the
project
agreement
to
lower
the
service
levels,
which
we
want
them
to
be
high
in
the
future,
because
we
assume
ridership
will
eventually
come
back
and
we're
going
to
want
that
high
level
service
we
signed
up
for.
If
there's
any
notion
of
lowering
that
in
the
project
agreement,
I
expect
that
would
come
to
council
or
commission
and
and
be
made
clear.
G
I
wanted
to
to
talk
because
and
in
terms
of
the
spares,
what
I'm
hearing
about
the
spares
is
actually
that
some
of
the
spares
those
sets
of
trains
are
not
actually
they're
still
under
maintenance,
their
maintenance
facility,
some
of
them,
might
be
during
maintenance.
Some
of
them
might
be
actually
not
ready
to
launch
so
that
that's
maybe
that's,
not
accurate,
but
I'm
I'm
hearing
that
and
just
want
to
make
sure
that
we
we
do
have
that
full
availability
of
those
15.
If
that,
if
that
is
the
case,.
O
No,
I'm
I'm
putting
my
credibility
on
the
line
here.
We
will
never.
I
never
agree
to
actually
include
a
train
for,
for
which
we
don't
have
the
necessary,
documentations
or
or
the
the
maintenance
done.
I
don't
want
to
just
just
to
say
that
we
have
the
15
trains.
I
have
to
make
sure
that
the
service
can
be
provided
before
we
decide
whether
we
have
our
15
trains
available.
That's
not
negotiable.
O
O
G
So
I
appreciate
that
appreciate
your
your
answers
on
that
there
were
several
breakdowns
in
our
one
service
implemented
late
february,
early
march
february
25th
we
had
our
one
service
february,
28th
march,
8th
march
10th.
We
had
public
pronouncements
of
breakdowns,
I'm
wondering
what
what
was
the
issue
during
those
times?
What
were
we
experiencing?
Why?
Why
were
those
trains
breaking
down?
Why
was
r1
service
needing
to
be
implemented
in
those
cases,
and
it
seems
to
the
frequency
of
this
still
seems
to
be
occurring
on
a
regular
basis.
N
N
G
No
that's
great
thanks
for
that,
and
I
always
appreciate
more
information.
I
think
troy
had
sent
me
the
breakdowns
previously
of
when
r1
had
to
be
implemented
and
the
reason
why
and
I'd
love
to
get
to
the
root
cause
my
time's
up,
so
I
can't
go
on,
but
the
root
cause
analysis
is
what
I'm
really
looking
for
on
these
these
pieces.
So
thank
you
very
much.
N
N
N
S
I
appreciate
that.
I
think
that
what
I'm
driving
at
is
that.
Obviously
education
is
an
important
component.
If
there
is
a
if
there's
a
discrepancy
in
a
sense
in
terms
of
mandates
and
where
they
apply,
so
I
think
it
is
important
to
ensure
that
you
know
riders
of
of
our
service
feel
comfortable
and
actually
understand
the
rules.
S
I
also
have
a
question
concerning
paratranspo
and
I
know
that
we
had
a
delegation
before
talking
about
us
getting
a
closer
to
real-time
allocation
of
services,
especially
for
for
paratransport
and
I'm
in
agreement
with
that.
I
don't
think
that
there
should
be
a
demarcation
between
the
levels
of
service
between
paratranspo
and
the
oc
transpo
service
in
terms
of
in
terms
of
access,
and
so
I'm
just
wondering
about
the
development
of
the
smartphone
app
that
is
expected
in
late
2022.
S
F
M
S
Okay,
I
appreciate
that
I
also
had
a
question
I
guess,
concerning
tra
tra
had
noted
that
it
had
reviewed
all
maintenance
programs
and
procedures
and
is
working
with
the
city
to
further
improve
and
enhance
the
oversight
plans
currently
in
place.
I'm
wondering
how
is
this
feedback
being
integrated
into
the
ongoing
construction
and
expansion
of
lrt
stage?
Two.
R
So
just
as
a
very
tactical
example,
how
that
affects
the
light
rail
vehicles
and
on
the
importance
of
the
impact
on
that
renee
actually
brought
it
up
in
in
one
of
the
meetings
we
were.
We
were
in
recently
and
thinking
forward
to
to
make
sure
that
those
lessons
are
integrated
in
stage
two
as
well.
So
we're
sort
of
looking
at
that
in
you
know
in
two
ways.
R
One
is
to
think
about
the
improvements
that
that
rtm
and
its
team
are
making
to
maintenance
processes
and
to
maintenance
planning
and
to
think
about
that
in
terms
of
sustainability
going
forward
and
to
make
sure
that
those
are
the
best
they
can
be
for
stage
two
and
then
also
to
not
miss
the
very
tactical
examples.
So
again,
going
back
to
that
light.
R
S
Okay,
I
appreciate
that
I
was
just
wondering
as
a
follow-up.
There
is
a
supplementary
question:
will
there
be
a
reporting
of
these
best
practices
and
their
implementation
in
a
stage
two
to
the
commission?
So
will
there
be
any
written
documentation
that
is
provided
to
the
commission
to
to
really
outline
the
lessons
that
have
been
learned
and
how
they
are
actually
going
to
be
applied
to
stage
two.
R
R
So
I
see
this
the
the
process
that
that
rtm
and
the
city
is
going
through
now,
as
obviously
improving
current
state
and
improving
current
activities,
but
also
laying
the
groundwork
for
improvements
in
in
stage
two
and-
and
you
know
to
be
to
be
quite
frank
to
to
make
sure
that
that
any
issues
that
that
are
current
or
or
recent
concerns
are
not
during
during
stage
two.
So
so,
yes,
certainly
that's
something.
R
S
S
We
know,
and
I
have
to
also
agree
with
councillor
kavanaugh
as
well,
that
we
hear
all
the
time
that
better
neighborhood,
service
or
services
that
support
residents
in
running
errands
and
going
to
other
local
destinations
is,
is
really
a
a
large
area
of
opportunity,
because
that's
what
people
are
utilizing
it
for
more
and
more.
So
I'm
also
hearing
that
from
from
my
residents,
so
I'm
wondering
have
routes
been
altered
to
better
serve
current
ridership
patterns
post-pandemic.
S
M
N
N
N
Since
I
arrived
here,
we
had
a
lot
of
challenges,
but
at
one
point-
and
I
cannot
make
any
promises
right
now-
because
it's
a
very
short
term
but
part
of
my
vision-
is
to
review
the
routes
in
the
whole
system,
and
I
think
that
with
the
train,
this
will
allow
us
to
do
that.
What
we
want
to
do
is
offer
more
on
demand,
services.
N
H
Thank
you
renee.
I
don't
have
too
much
to
add.
As
I
mentioned
previously,
we
are
monitoring
the
ridership
on
on
all
the
different
routes,
trying
to
see
where
people's
origins
and
destinations
may
be
changing
or
where
the
demand
is
occurring.
So
we
are
gathering
that
ridership
information
that
ridership
information
is
fed
to
our
planners,
who
look
to
see
if
there
has
to
be
any
changes
to
roots.
Do
we
bring
back
routes
that
we
suspended
or
do
we
design
new
routes?
H
One
of
the
new
routes
we
implemented
last
year
in
june
was
the
new
route
110
that
connected
the
bar
haven
community
up
through
the
canada
north
area,
demonstrating
new
new
origin
and
destinations
for
people
along
that
area.
So
we
are
watching
for
that
and
monitoring
the
the
data.
It
is
a
process
and
we
don't
want
to,
as
rene
mentioned
over
anticipate
what
may
be
required
in
any
particular
area,
whether
it's
a
temporary
change
or
is
it
a
permanent
change?
S
I
appreciate
that
and
I
think
it
is
important
that
obviously,
if
we're
looking
at
the
reinstatement
of
routes
that
we
based
out
on
data
as
well
as
the
observations
of
communities,
so
of
course
it
will
be
important
to
talk
to
community
members.
I
have
one
last
question
just
quickly
so
will
reimagining
roots.
You
know
we've
been
talking
about
that
and
observations,
but
I'm
just
wondering
if
that
will
also
be
part
of
the
delayed
origin
destination
study
for
the
transportation
master
plan,
update.
B
B
Obviously,
it
was
complicated
because
at
the
beginning
it
was
there
was
take
up,
and
I
appreciate
that
there'll
be
a
breakdown,
but
once
the
omnicon
virus
came
in
and
towards
the
middle
things
changed
dramatically
and
I
think
that's
important
to
see
the
uptake
and
my
question
is
more
to
our
treasurer
is
in
terms
of
we
got
we're
getting
funding
from
the
federal
government
in
terms
of
a
bailout.
I
guess
I
don't
want
to
call
it.
B
H
I
can
speak
to
the
financial
implication
of
the.
If
the
fair
increase
doesn't
happen,
counselor
and
and
perhaps
renee
can.
I
can
complement
my
answer
in
terms
of
actual
ridership,
but
when
we've
put
the
lens
on
our
30-year
plan-
and
I
think
you've
heard
me
speak
of
this
before
we've
built
in
that
increase
every
year
and
that
increases
2.5
percent
for
2022.
H
The
increase
to
the
base
for
the
fair
revenue
is
about
5.1
million
dollars
and
if
you
look
at
the
impact
of
taking
that
increase
away
over
a
period
of
30
years,
it
equates
to
about
I'm
going
to
say
a
300
million
dollar
gap
in
terms
of
being
able
to
throw
that
revenue
back
into
an
investment
into
our
transit
system.
So
it
does
impact
us
in
terms
of
our
ability
to
support
and
continue
to
grow
transit
over
the
30
years.
N
N
B
Invest
is
how
we
get
it,
we're
right,
we're
we're
asking
for
it
through
through
the
ridership,
but
it
it
has
a
negative
effect
in
terms
of
encouraging
it.
So
I
think
we're
on
the
same
page
from
the
motions
we've
had
before
and
the
motions
that
we're
putting
forward
that
we
need
to
show
the
federal
government
that
it's
necessary
to
have
funding
for
operations
for
for
transit
systems
in
major
cities,
to
do
all
their
goals
of
climate
change
and
and
and
to
to
to
get
our
our
city
healthier.
L
G
Much
chair
and
I'll
be
quick.
I
know
where
you've
spoken
once,
but
just
this,
this
argument
comes
up
often,
and
the
only
time
that
comes
up
is
that
around
transit,
because
we
say
we
don't
increase
fees
or
fares,
then
look
30
years
down
the
road
and
what
it
what
it'll
mean,
but
the
if
the
same
thing
applies
to
everything
else
we
do
in
the
city.
It
applies
to
parking
rates.
G
The
city
offers
it
shouldn't
just
be
made
for
transit,
because
it's
unfortunate,
I
think
the
operational
budget
for
transit
has
grown
a
lot
since
2018,
I
think
by
a
hundred
million
dollars.
We've
got
a
very
a
higher
operational
budget.
Now
at
695
million-
and
I
think
it's
important
that
we
we
recognize
that
increasing
fares
will
not
increase
ridership,
it
does
the
opposite,
the
elasticity
of
demand,
and
so
we
need
to
to
recognize
that
we're
doing
it
a
pandemic.
G
G
You
can
say
that
about
anything
if
we
were
raising
trans
affairs-
five
percent
ten
percent-
oh
my
goodness,
look
at
what
we
we're
we're
halting,
but
it
doesn't
work
that
way
ridership
is
is,
is
not
going
to
come,
no
matter
how
much
you
raise
fares
and
you
can't
just
make
the
argument
that
we're
not
raising
them
by
the
amount
we
want
to
raise
them.
It's
a
circular
argument
we're
not
raising
fares
by
the
amount
we
want
to
raise
them
so
30
years
down
the
road.
G
I
C
C
We
can
turn
to
slide
number
two,
so
slide.
Number
two
shows
the
material
that
we've
got
in
these
slides
that
we're
going
to
cover,
starting
with
the
rmco
monitoring
scope,
which
will
be
followed
by
review
of
the
monitoring
approach
and
process,
as
well
as
a
recap
of
the
areas
monitored
since
revenue
service.
C
As
you
may
recall,
in
accordance
with
the
delegation
agreement,
the
rmco
position
was
initiated
in
2018
with
the
mandate
to
perform
regulatory
monitoring
after
revenue
service
in
the
confederation
line,
and
the
rmco's
first
task,
you
may
recall,
was
to
prepare
a
work
plan
which
was
submitted
to
city
council
and
approved
in
september
of
2018
and
monitoring
started
after
revenue
service
in
september.
2019.
C
It's
important
to
point
out
that
the
rmco
scope
of
work
provided
by
the
city
is
very
specific,
and
it's
focused
on
monitoring
compliance
relative
to
city
regulations
as
they
relate
to
safety
and
security.
It
covers
the
confederation
line.
Only
so
does
not
include
the
trillium
line
or
the
bus
operations,
and
it
encompasses
oc
transpo
as
well
as
contractors.
C
The
city
also
hires
experts,
so
we've
talked
to
tra.
Today,
the
city
has
hired
other
experts
in
the
past,
there's
been
experts
that
have
been
hired
to
perform
audits,
for
example,
on
the
safety
management
system
and
scms,
and,
of
course
the
rmco
is
one
of
those
layers
of
defense
that
adds
to
the
existing
ones.
C
C
O
C
C
We
can
turn
to
slide
six,
which
we've
talked
about
but
shows
the
areas
which
were
monitored
in
2021.
So
two
very
significant
programs
that
are
identified
in
city
regulations
that
help
to
support
a
safe
operation,
as
well
as
the
readiness
for
potential
situations
which
can
create
an
emergency
or
result
in
an
emergency.
C
C
On
the
other
hand,
contractor
obligations
are
related
to
or
flow
from,
the
contractual
obligations
which
are
stipulated
in
the
pa,
which
is
also
known
in
the
project
agreement.
This
is
why,
as
we
review
the
results
over
the
next
few
slides
we're
going
to
use
the
term
compliant
for
oc
transport
to
indicate
that
findings
relate
to
city
regulations.
C
C
This
slide
shows
strong
regulatory
compliance
results
for
oc
transpo,
with
17
of
the
18
elements,
monitored.
Being
fully
compliant-
and
there
is
one
element
that
is
mostly
compliant
but
to
put
some
perspective,
we
found
a
very
substantive
sms
program
that
was
implemented,
adopted,
developed
implemented
by
oc
transpo.
C
It's
worth
noting
that
this
finding
was
reviewed
with
oc
transpo
and
they
have
already
updated
their
2022
oversight
plan
to
address
this
opportunity
slide.
9,
please
so.
Slides,
9
and
10
show
the
tabular
format
of
the
18
elements
that
were
monitored
in
the
sms
program
for
oc
transpo
again,
this
table
is
consistent
with
the
slide
that
we
saw
earlier
that
identifies
what
the
city
lrt
regulations
require,
and
that
is
they
require
oc
transport
to
adopt,
to
implement
programs
and
to
provide
the
appropriate
direction
oversight
and
to
maintain
records.
C
C
And
this
is
why
the
regulations
speak
to
the
importance
of
not
only
developing
and
adopting
the
program,
but
also
to
implement
it,
to
provide
the
necessary
direction
and
oversight
both
internally
and
to
the
contractors
and
to
have
the
records
and
objective
evidence
to
substantiate
that
implementation.
So,
to
exemplify
this
point
specifically
for
safety
management
system
program
that
was
implemented
by
oc
transpo,
the
rmco
through
the
monitoring
process
collected
objective
evidence,
which
demonstrated
that
first,
there
is
an
sms
manual
and
program.
C
There
are
associated
processes
and
procedures
through
risk
assessments.
Investigations
as
an
example
that
the
sms
program
and
the
associated
procedures
were
implemented
through
communication,
as
well
as
training
that
there
is
oversight
being
performed
internally
as
well
as
on
the
contractor
and
that
records
are
maintained
for
all
these
activities
slide.
10.
C
Which
provides
the
sms
monitoring
findings
for
contractors.
As
we
stated
earlier,
the
sms
program
requirements
for
rtm
are
not
stipulated
in
the
lrt
regulations.
They
actually
are
in
the
project
agreement
and
if
you
turn
to
that
project
agreement,
there
was
a
lot
of
time
and
effort
that
was
put
into
developing
very
specific
requirements.
There's
five
pages
of
requirements
that
are
specified
in
the
project
agreement
for
what
project,
company
or
tm
needs
to
have
as
an
sms
program.
C
C
C
C
The
kind
of
focus
that
we're
looking
for
that
rtm
has
acted
upon.
Is
you
need
to
have
the
focus
on
the
issues
that
mitigate
the
hazards
or
risks
that
you
would
expect
to
encounter,
as
well
as
use
the
emergent
information
that
you're
getting
from
your
operational
experience
to
refocus
your
sms
on
those
areas?
C
So
examples
could
be
that
the
movements
of
light
rail
vehicles
in
the
maintenance
facility
or
the
msf
is
an
area
of
focus
now
relative
to
the
monitoring
to
ensure
that
the
rules,
compliance
which
are
associated
with
safe
switching
practices,
that
there
is
a
high
level
of
compliance
for
so
radio
communication,
would
be
an
example
of
that.
Another
example
which
flows
directly
from
the
return
to
service
plan
is
the
critical
connections
which
were
developed
as
part
of
the
rts
back
in
the
month
of
november.
C
C
This
is
again
for
oc
transpo
and
we're
going
to
look
at
their
results
and
we're
going
to
see
later
our
tm's
results.
So,
similarly
to
the
safety
management
system
program,
we
found
a
large
number
of
emergency
management
documents
and
processes
that
were
developed
and
implemented
by
oc.
Transpo
examples
include
the
transit
services,
emergency
management
plan,
a
threat
and
vulnerability
analysis,
which
is
specific
to
the
confederation
line,
a
security
management
system
document
which
wasn't
monitored
in
a
great
deal
of
detail,
because
that
will
be
something
that
will
be
monitored
in
the
very
near
future
more
comprehensively.
C
C
However,
when
we
reviewed
the
contractor
emergency
response
plan
and
that's
rpm,
we
did
find
some
gaps
and
I'll
talk
about
that
in
more
detail.
So
what
that
means
is
there's
an
opportunity
for
oc
transport
to
strengthen
that
particular
area
of
their
oversight
plan
to
formalize,
because
the
oversight
has
always
been
there.
I
know
there's
been
some
discussion
since
the
beginning
of
this
meeting.
You
know
how
much
oversight
is
appropriate.
C
I
can
tell
you
everything.
I've
seen
demonstrates
that
oc
transpose
started
with
a
significant
amount
of
oversight,
but
that
oversight
has
been
increased
and
stepped
up,
as
more
issues
were
uncovered
that
needed
to
be
addressed
in
an
effective
manner,
and
I
think
that
is
totally
normal
to
start
with.
C
The
findings
show
four
that
were
conformant
four,
that
were
mostly
conformant
and
two
elements
that
were
partially
conformant
and
the
key
areas
of
opportunity
relate
to
rtms
the
need
for
them
to
have
an
emergency
response
plan
that
meets
the
full
requirements
of
the
project
agreement.
What
we
found
in
our
processes
or
parts
of
those
requirements.
C
When
we
turned
our
attention
to
the
training
for
the
emergency
management
plan,
there
was
training
taking
place.
There
was
some
material.
There
were
some
records
to
substantiate
that
delivery,
but
the
training
material
needed
to
be
strengthened
because
it
was
missing
key
information
that
you'd
expect
to
see
for
its
effectiveness,
such
as
the
evacuation
routes.
Where
are
they
the
assembly
points
and
so
on?
So
rtm
has
acknowledged
that
and
has
already
taken
action
with
respect
to
direction
and
oversight.
C
This
was
done
mainly
through
orientation
training,
but
this
did
not
formally
convey
the
requirements
of
the
emergency
response
plan
to
subcontractors.
So
rtm
is
in
the
process
of
updating
their
rfp
process
to
include
these
requirements
and,
as
I
mentioned
before,
we
reviewed
all
these
findings
with
rtm
and
they
have
showed
a
good
level
of
cooperation
and
submitted
remedial
action.
Plans
are
in
the
process
of
addressing
those
issues
to
confirm
and
validate
that
they
will
meet
with
the
requirements
of
the
project.
Agreement
turn
to
slide
number
17.
C
That's
the
tabular
format
of
what
we
just
saw,
so
you
can
see
the
key
gaps
again
conformance
gaps
relating
to
the
pa
that
the
program,
development
and
implementation
need
to
be
expanded
to
cover
all
the
parts
stipulated
in
the
project.
Agreement
as
well
direction
and
oversight
in
particular
relative
to
subcontractors,
needs
to
be
strengthened,
and
that
takes
us
to
slide
number
18,
please,
which
provides
us
an
update
on
remedial
actions
so
to
provide
context
on
how
monitoring
findings
are
handled.
C
So
when
that
information
is
provided,
the
expectation
is
that
remedial
actions
are
developed.
Expediently,
oc,
transpo,
formally
requests
remedial
actions
and
they
do
have
a
process
which
identifies
maps
out
defines
the
requirements
as
to
when
a
remedial
action
needs
to
be
implemented
and
by
when
sort
of
submitted
and
then
by
when
it
needs
to
be
implemented.
Depending
on
the
scope
of
development
required,
as
well
as
the
complexity
of
implementation,
but
there
are
specific
timelines
that
are
identified
in
that
oc
transport
process
map
that
was
communicated
to
rtm.
C
C
At
least
quarterly
and
rtm
has
been
providing
updates
much
more
frequently
than
that
to
monitor
progress
and
to
ensure
that
all
remedial
actions
are
provided,
are
implemented
and
are
closed
off.
So
at
this
point
we
can
say
that
progress
is
being
made
on
remedial
actions
with
about
a
little
over
70
or
18
of
25
of
the
rmco
findings.
C
Having
obtained
remedial
actions
which
have
been
closed.
Something
to
keep
in
mind
is
that
when
those
remedial
actions
are
considered
closed
and
that
they
address
the
finding
that
was
uncovered
through
the
monitoring,
it
doesn't
stop
there
because
those
items
are
still
subject
to
ongoing
monitoring
oversight
by
oc,
transpo
and
subsequent
monitoring
by
the
rmco
when
that
segment
will
be
re-monitored.
But
those
two
parallel
activities
continue
to
work
together
and,
of
course,
there
is
also
an
intersection
about
what
tra
is
doing
and
what
some
of
these
remedial
actions
require.
C
C
O
That
was
the
annual
report,
the
rmco
reporter.
This
report
will
be
on
the
council
agenda
for
the
meeting
in
april,
and
then
we
will
continue
our
monitoring
activities
starting
the
beginning
of
the
second
quarter
until
the
end
of
the
year,
we'll
also
be
working
with
oc
transpo
to
monitor
the
resolution
of
the
issues
and
the
corrective
measures
to
be
taken.
That
ends
my
presentation.
Thank
you
for
listening.
F
C
C
Is
you
need
the
lines
of
oversight,
the
layers
of
oversight,
to
give
you
the
visibility,
and
I
can
tell
you
that
from
what
I
can
see?
That's
there.
We've
talked
about
the
fact
that
it's
been
cranked
up
in
response
to
the
experience
which
showed
you
know,
issues
arising
as
the
revenue
service
moved
forward.
C
The
second
point
is
that
those
lines
of
oversight
are
identifying
issues
and
they
are
being
addressed
effectively.
So
the
learning
curve
part
is
normal,
I
think
for
any
new
operation,
the
workmanship
or
quality
issues.
You
know
those
issues
they
exacerbate
or
amplify
the
number
of
issues
that
we
face,
and
you
know
there
is
no
evidence
or
or
facts
that
I've
seen
that
can
compare
the
confederation
line
to
other
operations.
C
So
you
know
all
I
can
tell
you
is
that
the
rmco's
role
is
really
focused
on
regulatory
compliance,
monitoring,
it's
not
to
compare
the
confederation
line
to
other
lines,
but
I
can
tell
you
based
on
my
experience.
It
would
be
normal
to
expect
some
issues.
The
debatable
part
is
how
many
issues
and
in
which
category.
F
F
C
So
when
your
sms
is
firing
on
all
cylinders,
when
your
emergency
management
processes
are
firing
at
all,
cylinders,
you're
bringing
risk
to
the
lowest
reasonable
level,
but
every
gap
that
you
have
means
that
you
are
undertaking
that
you're
living
with
a
risk
which
is
not
as
low
as
it
can
be,
and
that's
the
best
way
that
I
can
answer
your
question
so
there
so
every
gap
needs
to
be
addressed
and
it
is
being
addressed.
I
can
tell
you
oc.
Transpo
is
aggressively
moving
forward
with
all
the
tools
available
to
them.
C
F
E
I
want
to
talk
a
little
bit
about
the
the
opportunities
for
improvement,
which
I
think
is
a
nice
general,
generous
and
diplomatic
term,
respect
with
respect
to
the
formal
emergency
response
plan,
rtm's,
formal
emergency
response
plan,
or,
should
I
say,
lack
thereof,
based
on
your
comments
and
your
report.
It
seems
as
though
rtm
at
the
time
of
of
your
monitoring
did
not
have
a
full
emergency
response
plan
in
place.
Correct.
C
That
is
correct.
They
did
have
a
foundation,
they
had
the
fire
safety
plan.
They
had
some
procedures
like
a
ycc
emergency
plan
that
deals
with
certain
types
of
issues
at
the
msf,
but
it
would
be
fair
to
say
that
it
did
not
encompass
all
those
scenarios.
All
those
requirements
that
are
stipulated
in
the
project
agreement.
E
Excellent,
so
I
don't
speak
real
expert
and
I'm
pretty
sure
that
the
folks
who
are
watching
on
youtube
also
don't
speak
rail
experts.
You
think
I
would
by
now,
but
it's
not
my
wheelhouse,
so
ycc
and
msf.
I
do
know
what
msf
is,
which
is
the
it's:
the
storage
facility
for
the
trains
correct,
but
the
what's
ycc.
Could
you
explain
that
a
little
bit.
E
Perfect,
thank
you
for
that.
So
I'm
really
stuck
on
this.
That
rtm
does
not
have
an
emergency
response
plan.
I'm
stuck
on
this
because
this
line
has
been
open
for
a
couple
of
years
now,
we've
had
several
emergencies,
including
two
derailments
in
short
order
late
last
year,
and
so
I
mean
as
a
member
of
the
public.
E
So
aside
from
my
position
on
this
commission
as
a
member
of
the
public,
my
expectation
would
be
that
rtm,
who
is
responsible
for
the
line
and
for
the
trains
and
for
running
it,
would
have
an
emergency
response
plan
in
place
before
the
line
was
open
to
the
public.
As
a
commissioner,
I
have
the
same
expectations
it
is.
Is
you
did?
You
did
mention
that
the
the
emergency
response
plan
is
part
of
the
project
agreement.
I
haven't
seen
the
project
agreement
because
I'm
not
allowed
to
as
a
citizen
transit
commissioner,
I'm
glad
you've
seen
it.
E
C
E
E
We,
as
in
the
royal
we
have
the
city,
accepted
handover
of
a
system
from
the
contractor,
and
this
isn't
your
issue,
mr
broad,
I'm
just
going
to
make
this
point.
We
accepted
handover
of
a
system
that
the
public
would
be
riding
on
and
one
of
the
contract
one
of
the
project
agreements
stipulations-
that
is
the
emergency
response
plan,
was
not
complete.
So
we
accepted
a
system
where
an
emergency
response
plan
wasn't
complete.
E
It's
in
the
project
agreement
it's
written
down,
it
looks
like
they
worked
on
it.
The
city
commented
and
then
nothing
happened.
They
haven't
completed
it
and
they
haven't
implemented
it
we've
been.
They
have
been
running
this
line
for
two
years
with
no
erp
in
place,
and
I,
as
a
member
of
the
public
and
as
a
commissioner,
find
that
very
concerning
what
is
the
timeline
for
the
completion
and
implementation
of
the
erp?
Has
the
timeline
been
given.
C
Yes,
so
the
remedial
actions
that
were
provided
do
identify
specific
resources
that
rtm
has
allocated
to
enhance.
So
again,
I
caution
we
should
not
say
they
did
not
start
with
any
emergency
response
plan.
They
did
have
some
components
of
that.
There
are
parts
for
mostly
transport
that
are
also
applicable.
I
think
it
would
be
fair
to
say
that
they
did
not
meet
all
the
requirements
of
the
project
agreement.
E
Okay,
so
we
should
have
a
full
and
complete
erp,
which
should
have
been
completed
before
the
line
was
handed
over
to
the
city
for
the
public
to
ride
on
it,
but
according
to
the
project
agreement,
but
we
should
have
a
full
erp
by
the
summer,
I'm
still
really
disturbed
by
this
as
a
transit
user
and
as
and
as
a
commissioner
and
a
member
of
the
tax
paying
public.
I
am
concerned
by
this.
It
is
disturbing
to
me.
E
Yes,
they
had
elements
of
an
erp,
that's
great,
but
in
my
world,
if
I
have
elements
of
the
projects
that
I'm
doing,
that's
not
a
complete
project,
and
I
don't
get
partial
marks
for
that.
So
as
a
transit
rider-
and
this
is
not
for
you,
mr
burrata,
this
is
just
a
just
a
global
comment
as
a
transit
rider
and
as
a
transit
commissioner.
I
am
appalled
to
be
honest
with
you
that
this
system
was
handed
over
to
the
city
and
accepted
by
the
city
without
the
project
agreement.
E
P
Thanks
chair
and
mr
verrada,
thank
you.
It's
look
I'll
admit
it.
It's
a
dry
subject
matter
to
sit
through
and
get
through,
but
I
think
it's
critical.
What
this
is.
One
of
the
critical
functions
of
the
commission
is
to
review
this
annual
compliance
audit
report
and
understand
what
your
findings
are.
I
have
two
questions.
One
is:
can
you
just
confirm
you
do
review
training
operations
and
procedures
of
of
lrt
employees
correct.
C
We
we
need
to
make
a
distinction
that
for
each
program
there's
an
amount
of
training
that
is
required,
so
the
first
segment
that
was
monitored
in
the
fall
of
2019
was,
I
think
we
could
say
the
most
fundamental
one
for
train
operations
and
lrv
movements,
where
we
looked
at
the
training
and
qualification
of
employees
involved
in
the
movement
of
trains
and
lrvs,
encompassing
both
the
main
line
as
well
as
movements
in
the
msf.
When
we
turned
our
attention
to
track,
we
also
looked
at.
C
Is
there
training,
that's
delivered
to
the
track
maintainers
and
in
this
particular
case,
as
it
relates
to
emergency
response,
we
looked
for
evidence
that
there
was
some
training,
some
familiarization,
some
orientation
to
the
concerned
employees.
So
there
is
a
training
review
for
every
program
that
is
monitored.
P
I
asked
that
because
the
the
derailment
that
occurred
after
the
train
left
trombley
station
heading
westbound
was
not
an
operator
issue.
It
was
the
operator
didn't
even
know
that
the
train
had
derailed.
There
was
no
warning
or
signal
in
the
cab
to
the
operator
that
this
was
going
on.
Well,
he
or
she
was
was
operating
the
train.
C
Thank
you
for
the
question,
so
the
the
rmco
scope
and
mandate
again
is
on
the
compliance
monitoring
relative
to
programs.
The
rmco
does
not
get
into
specific
incidents
or
accidents
unless
required
by
the
city,
and
that
comes
typically
from
the
city
manager.
So
my
involvement
was
in
the
derailment
relating
to
the
burnt
off
bearing
last
august,
as
well
as
the
incidents
with
cracked
wheels,
but
the
rmco
does
not
get
involved
into
the
investigation
or
review
of
training
for
all
the
incidents
that
the
confederation
line
experiences.
C
Thank
you
for
the
question.
The
answer
is
no
doubt
there
are
a
tremendous
amount
of
efforts
being
deployed
by
everybody.
Oc
transpo
by
the
contractor,
tra
that's
been
hired,
provides
a
very
high
level
of
expertise
and
the
city
is
benefiting
from
all
those
activities
to
raise
the
bar
so
case.
In
point,
when
I
did
the
monitoring
of
track
and
lrvs
in
the
catenary,
we
found
some
gaps
in
the
execution
of
inspections
of
all
those
components,
particularly
in
the
first
winter
of
operation,
but
the
situation
improved
substantially
dramatically
following
that.
So
there
are
adjustments
taking
place.
C
There
are
meetings
that
take
place
to
my
best
knowledge
daily
between
oc,
transpo
and
rtm.
I
think
mrs
amelcar
talked
about
those
to
deal
with
issues
to
deal
with
remedial
actions.
So
there
is
a
tremendous
amount
of
will
and
allocation
of
resources
to
address
the
issues
that
are
identified
and
to
improve
those
areas
that
were
at
issue.
I
Thank
you
councillor
brockington.
So
if
there's
no
other
questions,
thank
you
sam
for
being
with
us
today
and
and
waiting
until
your
turn,
and
we
appreciate
your
work
for
the
commission.
Can
we
recommend
that
council
receive
the
light
rail
regulatory
monitoring
compliance
officers
annual
report
attached
to
document
one?
Is
this
recommendation
kerry?
I
F
M
Some
highlights
included.
We
implemented
service
adjustment
to
match
capacity
with
readership.
We
updated
our
infrastructure
and
prepared
for
our
zero
emission
bus
pilot
project.
We
worked
closely
with
the
commission's
transit
fair
walking
group,
improved
transit
use
for
low-income
residents,
we're
installed
of
new
customer
information
screens
to
post
more
real-time
transit
information.
M
M
We
are
reviewing
us
our
safety
and
cleaning
protocols
to
ensure
our
system
is
prepared
for
these
changes
for
the
line
one
service.
We
have
made
important
progress
to
stabilize
rare
service
and
improve
the
reliability
of
the
lrt,
and
we
continue
to
work
with
rtg
and
rtm
to
improve
their
service
and
maintenance
standards.
M
The
wealthy
yard,
maintenance
and
storage
facility
will
also
be
complete
and
we
will
receive
all
steadily
transit
while
construction
continues,
staff
are
preparing
for
the
system,
they
are
doing.
Training
table
top
exercises
safety,
drills
and
operational
tests
so
that
we
are
ready
to
launch
and
operate
when
time
comes
para
transpo
improvements.
M
Another
key
priority
for
us
this
year
is
to
improve
service
to
our
paratransfer
customers.
Mypaca
transport
will
soon
offer
new
online
services
that
will
enhance
online
booking
trip,
translation,
account,
administration
and
vehicle
tracking
in
the
near
future.
Paratransfer
customers
will
be
able
to
pay
their
fears
using
presto
cards
for
both
monthly
passes
and
pay-per-ride
travel
on
both
city
owned,
mini
buses
and
contracted
taxis
for
the
zero
mission
buses.
As
I
mentioned
earlier
today,
four
zero
emission
buses
are
now
in
service.
M
M
Staff
are
also
working
closely
with
the
fair
working
group
to
study
how
we
can
improve
our
fare
systems
and
structures.
This
january
we
started
a
one-year
pilot
to
raise
the
age
for
no
charge
transit
to
seven-year-olds
this
year.
New
smart
card
readers
will
be
installed
in
stations
and
on
transit
vehicles.
M
M
To
conclude
our
business
plan,
charts
a
course
that
supports
ottawa,
where
it's
today,
while
laying
the
groundwork
for
the
future
for
these
priorities,
we
are
fulfilling
the
strategic
priorities
set
by
council
and
ensuring
that
the
needs
of
our
customers
remain
front
and
center
chair.
My
team
and
I
are
now
happy
to
have
questions.
I
E
Thank
you,
mr
chair.
I
just
actually
have
a
few
questions,
so
I
read
the
the
business
plan
cover
to
cover.
First
on
station
improvements,
it's
mentioned
the
business
plan
that
there's
a
goal
of
achieving
more
space
on
the
south
side
of
blair
station
west
platform.
Can
you
provide
some
more
details
on
how
that
will
be
achieved,
as
we
all
know
that
that
I
know
personally,
that
was
my
bus
station.
That
bus
platform
is
like
the
hunger
games
trying
to
get
to
your
bus.
M
H
E
Okay,
all
right,
thank
you.
I'm
glad
to
see
that
that
change
is
being
made
to
be
honest.
With
someone
who
experienced
that
daily,
I
can
tell
you
it
that
was
not
fun.
The
and
moving
on
to
paratranspo,
there's
mention
of
the
project
to
bring
presto
to
paratranspose
so
that
paratranspo
customers
can
can
pay
for
their
ride
through
tapping
their
para
transport,
their
presto
card.
I
apologize
when
is
what's
the
expected
expected
completion
date
of
this
project.
M
E
Update
on
that
for
sure
just
to
translate
that
for
for
everyone
who
doesn't
speak
municipal
or
government,
speak
q1
would
be
would
be
january
through
march.
Correct
q2
is
april
through
june.
If
I
can
count
months
correctly,
okay
and
what's
what
is
phase
one
entail
of
this
presto
project
on
paratranspo.
M
E
M
Let
me
verify
the
presto
and
power
transport
should
be
able
to
be
delivered
on.
Q3
should
be.
I
will
let
you
know
for
sure,
because
this
is
my
plan
for
the
year,
and
this
has
been
done
in
december.
It's
my
plan
and
each
quarter
it
will
be.
I
will.
I
will
update
it
to
make
sure
that
I
will
give
you
the
right
answer.
E
E
H
We
needed
to
work
as
well
to
with
the
vendor,
to
add
the
french
translation,
french
language
capability
and
to
make
sure
the
web
app
was
compatible
with
the
latest
accessibility
standards,
and
we
also
needed
to
refine
our
database
of
pickup
locations
to
not
only
to
not
only
include
all
the
major
destinations
in
ottawa,
but
also
all
the
entrance
doors
to
those
destinations
to
ensure
that
we
captured
all
of
the
information.
So
you
know,
for
example,
you
know
which
door
at
san
loren
mall
would
we
be
working
with.
H
So
all
this
required
us
to
test
refine
retest
and
we've
been
working
with
a
early
adopter
group
on
with
this,
and
we
needed
to
expand
that
test
group
of
customers
to
ensure
that
we
were
exercising
the
whole
system
be
well
before.
To
make
sure
we
were
confident
before
this
gets
released
to
all
customers.
E
I
appreciate
that
I,
I
am
actually
married
to
a
software
designer
and
developer,
so
I
I
understand
everything
you
just
said,
because
I
listen
when
my
husband
talks,
but
I
wanted
to
make.
Sometimes
I
wanted
to
make
sure
that
that
the
public
at
large
who's
viewing
this
meeting
or
who
will
go
and
view
this
meeting
later
on
on
the
youtube
channel.
They
have
nothing
better
to
do.
You
know
understands
that.
It's
not
just
a
very
simple
off-the-shelf.
E
It's
actually
it's
it's
somewhat
off
the
shelf,
as
most
software
is,
but
then
it
needs
to
be
customized
for
our
needs
in
the
city
and
also
for
language
and
accessibility
needs.
So
I'm
really
glad
to
see
that
you're
not
only
testing
but
then
you're,
going
back
to
the
development
environment,
testing
it
again
and
and
making
sure
and
enlarging
the
test
group.
I
think,
that's
fantastic.
I
think
that
that
is
absolutely
understandable.
So
thank
you
for
that
and
thanks
for
providing
that
detail.
Those
are
my
questions,
mr
chair.
Thank
you
both
for
coming.
P
Thanks
chair,
thank
you
eminem
for
your
summary
of
of
last
year
and
in
your
vision
for
your
objectives
for
this
year
and
an
opportunity
to
discuss
the
section
7
increasing,
transit
ridership.
We
can't
put
all
of
our
eggs
into
one
basket.
Thinking
a
marketing
plan
is
going
to
somehow
bring
people
back
to
oc
transpo.
P
I
I
know
you
don't
think
that
I
think
you
think
this
is
an
ingredient
to
a
successful
recipe,
but
as
I
and
I
see
counselor
commissioner
kerricano
agreeing
that
reliability
of
our
bus,
pera
and
lrt
service
and
frequency
of
that
service,
that
reliable
service
will
bring
people
back
to
oc
transpo
in
numbers.
We
have
not
seen
in
a
long
time
and
I
remain
very
worried.
P
I
lived
through
hell
before
lrt
opened
and
we
had
a
bus
service
stretched
to
the
max,
with
no
flexibility
or
surplus
capacity
at
all
across
the
city,
and
I
have
files
that
remain
on
every
bus
route.
In
my
ward,
with
dozens
of
issues
that
came
up
and
I'm
not
convinced
that
when
we
get
to
a
point
where
our
numbers,
our
ridership
levels,
are
back
to
pre-coveted
levels
that
we
have
addressed
the
bus
network
issues
that
existed
before
lrt
opened.
P
There
are
reliability
issues,
not
only
in
my
ward,
but
in
wards
across
the
city,
so
we
really
have
to
focus
on
reliability.
What
makes
bus
service
lrt
service,
paratransport
service,
reliable
and
fix
those
issues
that
contribute,
whether
it's
not
realistic,
scheduling
not
enough
time
embedded
in
that
schedule?
Staffing.
P
You
want
to
take
2022
and
meet
with
people,
and
I
absolutely
agree
that
listening
to
customers
should
be
one
of
your
top
priorities,
and
I
think
you
should
identify
customer
outreach
as
a
priority
where
you're
going
to
meet
with
seniors
with
students
with
women
with
visible
minority
groups
with
parariders,
with
shift
workers
with
commuters,
and
you
have
in
person
and
virtual
sessions
with
them
say:
hi,
I'm
your
general
manager
talk,
you've
been
a
20-year
user.
You've
been
a
two-month
user.
P
P
I
really
think
you
should
identify
this,
as
one
of
your
priorities
to
accomplish
in
2022
is
speak
with
the
users
one-on-one
small
groups,
those
those
cohorts,
demographic
cohorts,
I've
mentioned
and
try
and
get
a
true
sense
and
flavor
of
how
things
are
going,
because
I
think
that
will
help
you
and
your
team
so
I'll
leave
that
with
you,
but
bus
reliability
in
particular.
Yes,
we've
had
rt
issues
and
that
seems
to
be
back
on
track,
but
people
need
to
get
to
the
spine
of
our
network
and
they
use
their
local
neighborhood
buses
to
get
there.
M
Thank
you
consider
if
I
may
share,
I
will.
I
would
like
to
to
jump
on
those
two
comments.
First
comes
from
brooklyn.
Thank
you
so
much.
I
agree
with
all
of
you.
I've
said
because
it's
true
the
real
ability-
and
I
said
it
for
the
train,
it's
the
same
for
the
buses,
and
I
addressed
it
just
a
little
bit
with
the
double
decker.
O
O
O
Yesterday
we
met
a
woman,
I
speak
creole.
I
said.
If
you
want
to
talk
to
me
in
creole,
you
can
tell
me
how
important
public
transit
is
to
you.
I
remember
when
I
was
young
in
montreal.
I
used
the
bus
to
go
to
school.
I
had
my
bus
pass
in
my
back
pocket
all
the
time.
I
want
to
speak
to
people
like
that.
O
So
you
can
rest
assured.
That's
who
I
am.
That
was
something
that
I've
always
done.
I
always
want
to
reach
out
to
people
I've
reached
out
to
most
of
you
and
I
want
to
meet
you
again
when
I
met
you
the
first
time
I
hadn't
been
in
the
job
for
very
long
now.
I
have
an
opinion
also
on
things
we
can
challenge
each
other.
We
can
talk
to
each
other,
discuss
that's
what
I
want
to
do.
O
What
we
want
is
to
provide
excellence
of
service
and
by
providing
us
on
services.
Passengers
will
come
at
the
same
time.
If
we
don't
have
passengers,
we
won't
be
able
to
actually
meet
our
costs.
So
that's
the
issue.
How
can
we
provide
good
service
and
maintain
that
good
service,
and
how
can
we
make
the
system
reliable?
O
It
was
a
bit
like
what
I
was
saying
earlier:
11
trains,
15
trains
and
we
can
have
lots
of
trains
running,
but
if
there's
no
one
in
them,
what's
the
point,
we
can
have
lots
of
buses
running
as
well,
but
no
one's
using
them.
What's
what's
the
point,
I
won't
have
the
the
mechanics
to
repair
them
on
buses
and
trains
that
are
not
running
break
down
it's
as
easy
as
that.
That
means,
if
we
don't
use
the
rolling
stock
it'll
break
so
that'll
that'll
bring
costs
with
it.
O
Why
do
we
have
jobs?
Because
of
that
we
have
to
continue
to
innovate?
We
have
to
try
and
find
the
right
balance.
We
have
to
constantly
strive
for
that.
The
right
number
of
buses,
the
right
number
of
trains,
the
right
number
of
drivers-
to
provide
the
right
level
of
service
at
the
least
or
lowest
possible
cost.
P
I
just
want
to
say
I
I
love
your
passion.
You
can
speak
to
me
in
creole
too.
I
won't
understand
what
you're
saying,
but
that's
okay,
informal
chats
with
our
users
are
great,
more
formal
or
structured.
Chats
have
an
advantage
as
well,
because
you
can
document
and
itemize
what
the
issues
are.
You
can
share
that
with
us,
but
I
appreciate
your
comments
and
certainly
look
forward
to
working
with
you
this
year
to
achieve
these
objectives.
Thank
you.
M
H
Paratransport
right
now
is
much
more
responsive
than
some
of
the
on-demand,
but
we
are
looking
at
that
to
see
how
their
how
the
systems
could
be
applied
in
different
areas
of
the
city
and
to
make
sure
that
we're
providing
a
better
service
than
we
could
with
our
conventional
service
or
at
a
lower
cost
or
to
provide
an
equivalent
service.
So
we're
still
looking
at
that.
Looking
at
other
agencies,
it's
all
unique
to
different
cities.
So
there's
a
lot
to
learn
and
adapt.
Q
Yeah,
I
was
thinking,
I
guess
more
along
the
lines
of
the
public
delegation
that
we
heard
earlier
in
the
meeting
where
she,
you
know,
discussed
us
potentially
exploring
the
idea
of
on-demand
transit
for
para
users.
So
it's
that
day
and
not
the
next
day.
But
if
that's
not
part
of
this
year's
plan,
maybe
we
can
work
it
into
a
future
plan
or
next
year.
Q
Q
I
know
we've
gone
through
a
lot
since
then,
but
I
really
don't
want
to
see
this
fall
off
the
agenda
completely
and
yeah,
like
your
predecessor,
renee,
was
on
this
and
he
would
give
me
regular
updates
as
to
what
staff
are
working
on,
and
I
haven't
heard
anything
since
you've
been
on
board
granted.
You've
had
a
busy
six
months,
but
I
just
I
really
feel
like
this
needs
to
be
added
to
the
plan,
or
else
it
won't
be
realized.
Q
Q
I
B
Thank
you
chair.
Thank
you
for
the
other
questions.
I
I
just
want
to
point
out.
In
fairness
to
we,
we've
talked
and
as
the
liaison
on
women
and
gender
equity.
I
reached
out
to
her
to
talk
to
her
about
meeting
with
specific
groups
inter
sectional
groups,
as
well
as
groups
that
represent
a
majority,
women
and
and
she's
agreed
to
that.
Obviously,
it's
been
a
little
bumpy
right,
the
last
few
months,
but
I'm
sure
we're
going
to
do
that.
B
So
I
want
to
make
sure
people
knew
that.
So
in
fairness,
I
think
that's.
I
really
appreciated
her
meeting
with
me
and
that
that's
something
that
we're
looking
at
for
the
future
to
you
know
in
response
to
some
of
the
questions
in
terms
of
the
on-demand
transit.
Can
that
be
used
for
routes
that
were
cut
that
were
we
have
one
or
two
people
that
really
needed
those
routes,
but
obviously
the
ridership
was
really
really
low,
but
they're
people
very
much
in
need.
M
Thank
you,
counselor.
What
I
will
propose
you,
because
I
have
a
few
questions
on
on
on
demand.
I
can
propose,
with
your
permission,
chair
or
vice
chair,
not
on
not
for
the
next
transit
commission,
but
into
what
we
will
do
a
special,
on-demand
service.
What
is
that?
What
that's,
what
what
it
means?
What
do
we
need
where
we
can
provide
that?
What
do
we
need
to
do
so?
How
much
is
cost?
M
We
can
maybe
do
the
bell
of
of
this
folder
if
you,
if
you
would
like
to-
and
I
think
I
will
be
able
to
address
everything
and
if
I
could,
if
I
can
had
some
benchmarking
too,
to
compare
what
kind
of
city
can
have
that
and
why
they
did
that
and
where
I
think
it
could
be
helpful
if
you
would
like
to
I
would.
I
would
like
to
propose
you
that.
L
B
Yes,
on
the
on-demand
transit,
I
know
yeah
krista
by
many
counselors
beyond
our
commission,
so
I
think
that's
that's
great
if
we
know
ahead
of
time
that
that's
a
subject.
So
thank
you
for
that.
I
just
want
to
reflect
that
in
terms
of
other
statements
that
have
been
made
that
reliability
remains
an
issue.
B
J
Thank
you,
mr
chair.
I
listened
to
councillor
blockington's
comments
and
I
agree,
and
I
think
one
thing
that
also
has
to
be
remembered
is
that
we
do
need
some
kind
of-
I
guess
regional,
maybe
not
parity,
but
we
need
to
take
regional
considerations
and
to
take
into
place
and
into
account
the
reason
I
say
that
is,
if
you
look
at,
for
example,
frequent
service
or
the
frequent
routes
that
oc
transport
has,
every
part
of
the
city
has
a
frequent
route
that
connects
directly
with
the
with
the
lrt,
including
the
west
end.
J
Of
course,
the
ridership
has
been
way
off
nobody's
been
interested
in
looking
at
this
issue,
but
I
urge
that
this
issue,
it
should
be
looked
at
the
88
or
some
such
route
should
actually
connect
with
the
lrt
at
the
closest
place
that
it
can,
rather
than
six
or
seven
stops
down
the
down
the
line
and
after
going
through
much
of
the
city,
I
don't
it's
more
comment
than
a
question,
but
my
question
is
please:
I
hope
you
can
look
at
something
like
that.
Thank
you.
M
I
I
I
Well
this
potion
was
referred
to
commissioned
by
council
at
the
december
8
2021
meeting
this
counselor's
item,
as
I
mentioned,
so
no
staff
presentation,
but
I
understand
councillor
brockington,
would
like
to
propose
some
amendments
to
the
original
motion.
Would
you
like
to
introduce
your
motion
council
brought
into?
Please
highlight
the
amendments
for
us.
P
P
So
this
is
not
a
unique
or
out
of
the
box.
This
shadows
are
parallels.
What
a
number
of
municipalities
and
our
own
associations
are
already
doing,
why?
Why
am
I
concerned?
I
think
ottawa
is
going
to
be
hurt
long
term
greater
than
other
municipalities,
because
when
you
look
at
the
large
cohort
of
federal
public
servants
who
work
in
ottawa
and
the
decision
of
the
federal
government
to
adopt
a
hybrid
model-
and
this
motion
is
not
speaking
to
which
model
is
best-
that's
a
federal
government
decision.
P
P
So
what
the
objective
of
this
motion
is
is
to
ensure
that
city
of
ottawa
communicates
with
our
local
mps
to
make
them
aware
of
that
impact
that,
even
as
other
municipalities,
get
back
to
pre-covet
levels
as
we
continue
to
move
out
of
covid
ottawa
will
be
at
a
greater
proportion
impacted
by
that
decision,
and
that's
why
I
want
to
flag
that
for
them.
I
appreciate
that
there
have
been
investments
in
2020
2021,
we've
heard
from
our
treasurer
that
there
are
monies
announced.
We
don't
know
the
details,
that's
great,
but
what
happens
after
2022.
P
Capital
helps
build
infrastructure,
which
we
very
much
appreciate,
but
we
need
the
staff
in
place
and
we
need
the
operating
dollars
to
be
sustained
and
that
would
be
appreciated
sooner
rather
than
later,
so
that
final
clause
has
been
added
to
request
that
operating
dollars.
A
sustained
investment
in
public
transit
systems
operating
side
be
expedited
from
2026
to
an
earlier
date.
So
chair,
those
are
the
highlights,
that's
the
rationale:
it
parallels
what
many
are
doing
as
well
and
again,
I'm
very
concerned
about
how
ottawa
will
be
disproportionately
impacted
and
that's
why.
I
Okay,
thank
you,
council
brock.
It
didn't.
I
just
want
to
ask
you
a
couple
of
questions
on
this,
that
last
paragraph
that's
just
been
added
in
about
2026.
Would
that
be
an
amendment
to
councillor
mckinney's
motion
that
carried
a
council
to
ask
the
federal
government
to
look
at
taking
the
operating
and
capital
costs
of
running
public
transit
on
this.
L
F
I
If
I
read
your
motion
correctly,
you
just
want
the
feds
now
to
make
us
told
for
the
the
missing
public
servants
on
the
system.
What
happens
to
the
rest
of
the
money
like
there's
students,
there's
employers,
employees
from
other
companies
and
that
that
are
missing
from
the
system
that
currently
the
federal
government
is
picking
up
under
the
process
we
have
today.
So
your
motion
changes
that
and
I'm
just
wondering
who
would
pick
up
that
balance.
P
Yeah,
I'm
not
splicing
it
out
share.
I
I
don't
get
into
those
specifics.
What
I
focused
on
is
one
of
our
major
cohort
riders
and
that
are
federal
government
employees.
We
also
have
post-secondary
students,
we
have
shift
workers,
we
have
a
whole
bunch
of
other
folks
retail
workers,
and
I
am
going
after
one
of
our
financial
assistors,
and
that
is
the
federal
government,
who
also
happens
to
be
a
major
employer
in
the
city.
P
So
I
recognize
there
are
other
groups
of
writers
who
have
not
come
back
to
pre-covered
levels
that
impact
our
ridership,
but
I
do
believe
we
need
to
make
them
aware
that
their
decision,
whether
it's
a
hybrid
model
or
some
other
model,
will
impact
public
transit
use
and
our
revenues
for
a
number
of
years
in
this
city,
and
I
want
them
to
acknowledge
that
and,
like
I
said
it,
this
this
method
is
something
that's
been
adopted
by
other
municipalities
for
their
own
local
needs
and
again
it's
something.
I
think
that
ottawa
should
endorse
as
well.
I
So
then,
you're
not
looking
to
amend
the
current
process.
You
just
want
to
go
on
the
record
as
saying
that
you
you
want
the
like.
If
we
approve
this
motion,
you're
not
trying
to
change
the
whole
calculation
and
financial
supports
that
we're
getting
from
the
other
levels
of
government.
You
just
want
to
go
on
the
record
as
saying
that
a
big
chunk
of
that
has
to
come
to
us
because
of
the
public
service.
P
Absolutely
absolutely
I'm
I
like
how
we've
progressed
to
date.
What
I'm
worried
about
chair
is
that
once
we
have
come
out
of
covid
and
other
municipalities
are
more
or
less
at
100
pre-covered
levels
we
may
not
be,
and
we
may
not
be
because
of
the
model
that
the
feds
have
selected,
and
I
want
them
to
be
aware
of
that,
and
so
we
go
through
this
letter
writing
campaign.
P
I
H
Well,
thank
you
chair
for
the
question.
I
think
this
is
complementary.
It's
my
opinion
to
the
other
motions
and
requests
that
we
have
made,
and
I
say
that
because
of
what
we're
seeing
in
terms
of
the
assistance
that
is
coming
when
we
look
back
retrospectively,
we
were
made
whole
for
2021
with
respect
to
the
fun
the
funds
that
flow
through
the
sra
through
the
province
and
the
federal
government,
and
I
think
this
is
just
that
recognition
in
terms
of
what
it's
going
to
look
like
sort
of
post-covet
in
ottawa.
I
I
I
There's
no
presentation:
there
are
some
delegations,
so
we
will
go
to
delegations
and
the
other
thing
I'm
going
to
advise
is
my
apologies
to
the
commission,
I'm
in
and
out
of
this
meeting
all
day.
There
are
some
other
things
happening
behind
the
scenes
here
that
are
taking
me
away
from
this.
I'm
going
to
leave
the
meeting
now
and
vice
chair
cluche
will
take
it
over
and
councillor.
Tierney
has
graciously
agreed
to
assist
by
being
the
vice
chair.
So
thank
you
all
I'll
leave
now
councilor
kuche.
L
F
L
Thank
you
so
much,
so
that
is
a
a
direction
that
might
be
adopted
with
the
will
of
the
of
the
commission.
So
we
will
have
delegations
and
I
sure,
do
appreciate
the
the
time
they
have
the
waiting
today
so
but
following
directions,
delegations
and
discussion,
if
direction
is
accepted
by
staff
with
the
bill
of
the
commission,
we'll
refer
this
motion
and
it
can
simply
be
received
by
the
transit
commission
and
anything
else,
and
so
those
are
all
my
notes
for
it,
and
so
commissioner
olson
on
process.
J
H
H
E
E
Sure
I
just
I'm
noting
that
I
appreciate
that
mr
chair,
I'm
noting
that
the
the
direction
to
staff
that
you've
now
confirmed
is
instead
of
councillor
menard's
motion
that
he
worked
on.
It
excludes
any
mention
of
studying
or
examining
the
effects
of
free
transit,
specifically
in
the
month
of
december,
and
looking
at
that
was
that
on
purpose
is
that
supposed
to
be
rolled
up
into
the
fair
structure
sort
of
overall
umbrella?
I'm
just
I'm
trying
to
understand
what
I'm
voting
on
this.
I
don't
want
to
get.
L
Too
far
into
the
weeds,
what
it
it
says
is
to
review
the
impact
of
various
funding
strategies,
and
so
that
means
is
the
funding
strategy,
all
fair
box,
I
think
but
property
tax.
I
I
think
that
that
that
is
part
of
the
objective
by
the
mover
on
in
terms
of
affordability
and
sustainability
of
of
the
transit
system.
I
believe
that
is,
it
would
be
a
comprehensive
review
and,
and
certainly
at
further
to
that
review.
L
E
I
appreciate
that
mr
chair
and
I
appreciate
that
we
don't
want
to
go
too
far
into
the
weeds,
but
just
as
the
point
of
sort
of
clarification,
if
you're
asking
me
to
vote
on
something,
I
need
to
understand
what
I'm
voting
on,
I'm
not
as
experienced
at
all
these
procedures
as
counselors
are,
I
don't
go
to
all
the
regular
accounts.
I
don't
go
to
any
other
council
meetings
and
so
a
procedure
seems
to
elude
me
even
after
several
long
years
as
a
transit
commissioner.
F
Yes,
I
just
wonder
if
culture
tierney
can
respond
to
like,
so
this
is
a
direction
that
you've
put
forward.
It's
not
it's
a
direction
to
staff,
not
emotions,
so
counselor
menard's
motion
then,
would
still
stand
right,
like
it's
not
being
replaced
by
emotion.
Is
that
yeah?
It
was
that
your
intent?
What's
your
name?
Yes,
my
understanding
is
the
the
chair
and
maybe
wendy's
on
here.
Isabel
they've
worked
on.
F
B
G
Yep
it's
on
process
thanks
jared.
Obviously
this
motion
has
been
kicking
around
for
several
months
now
and
was
crafted
with
the
best
of
intent
in
terms
of
process.
We,
you
know
the
the
motion
should
stand
on
its
own
and
if
there's
going
to
be
a
motion
to
refer
it,
they
believe
that
normally
has
to
be
emotion.
You
didn't
have
direction
to
just
refer.
That's
that's
something
that
is,
you
know,
contentious
and
we're.
Not
the
direction
doesn't
refer.
G
The
motion
itself
doesn't
even
refer
to
the
motion
itself,
so
I
don't
you
know,
okay,
I
don't
understand
process-wise
how
it
could
replace
the
motion.
That's
in
front
of
us
when
it
doesn't
even
refer
to
to
it,
so
it
would
have
to
be.
I
think,
voted
on
in
that
in
that
way
to
be
a
direction,
and
I
think
just
if
I
could
ask
the
city
clerk
a
question
normally
this
this
would
be
a
replacement
motion.
Right,
I
mean
you,
you
can
talk
about,
will
committee,
but
normally
under
normal
practices.
F
E
F
P
L
L
A
To
see
you
again
hello,
I
know
this
has
been
a
very
long
meeting,
so
thank
you
very
much
for
for
giving
me
a
chance
to
speak.
I
believe
that
there
is,
I
sent
the
presentation.
I
can't
actually
see
it.
Myself
is
the
first
slide
up
what
one
moment
please
chair
sure.
I
can
give
a
little
explanation,
while
you're
taking
care
of
the
technology
when
the
windows
transpo
decided
to
offer
a
month
of
free
transit
in
december.
A
We
thought
this
was
quite
an
interesting
experiment.
There's
been
a
lot
of
talk
about
what
might
happen
if
free
transit
is
offered,
and
after
the
fact
we
asked
around
a
little
bit
to
see
if
anybody
was
doing
a
follow-up
study,
any
kind
of
a
survey,
any
kind
of
question
about
how
well
the
free
transit
experiment
worked,
and
nobody
seemed
to
be
doing
anything.
So
the
ottawa
transit
riders
conducted
a
little
survey.
A
A
That
report
is
available
on
our
website
and
this
little
presentation
is
a
little
sampler
of
some
of
the
things
that
we
learned,
because
I
think
these
are
important
things
for
the
transit
commission
to
have
a
look
at.
Can
you
go
to
the
next
slide?
Please
thank
you.
So
we
conducted
the
survey
in
both
english
and
french.
We
didn't
have
a
lot
of
french
responses,
but
we
had
a
lot
of
responses
in
general
for
such
a
a
minor
survey,
we
had
almost
700
responses.
A
Some
of
our
questions
were
very
specific
to
power
transpo,
because
people
who
ride
para
have
very
different
experiences.
We
also
asked
a
few
questions
of
oc
transpo
drivers
because
they
have
a
very
different
experience
with
what
it's
like
with
what
a
free
transit
is
like.
Can
you
go
to
the
next
slide?
Please?
A
So
one
of
the
questions
that
we
asked
was:
how
often
did
you
take
transit
did
free
transit
affect
how
you
rode.
I
would
like
to
point
out
that
december
is
not
a
very
typical
month,
even
without
covid
december
tends
to
be
a
little
bit
different
than
the
other
11
months,
but
the
most
obvious
answer
is
that
people
took
it
more
often
take
note
of
this
particular
slide,
though,
because
I
have
a
slide
later
in
the
presentation
that
sort
of
contradicts
this
next
slide.
A
Please
one
of
the
questions
that
we
asked
respondents
is:
did
the
availability
change,
how
you
wrote
transit?
Did
you
do
anything
different?
You
can
see
that
one
of
the
most
common
answers
is
that
people
chose
transit
over
other
means
driving
riding
their
bicycle.
Walking.
That
sort
of
thing
that's
to
be
expected
december
is
a
pretty
bad
month
for
weather.
A
The
other
thing
that
you
need
to
notice
is
that
a
lot
of
people
worried
less
about
transfers,
and
this
is
important
for
transit
commissioners
to
remember,
because
the
people
who
worry
about
transfers
are
not
people
with
bus
passes.
These
are
people
who
ride,
transit,
infrequently
or
they're
low
enough
income
that
a
bus
pass
is
kind
of
difficult
for
them
to
afford,
and
so
what
a
lot
of
people
who
ride,
transit
infrequently
do
and
who
are
worried
about
transfers?
A
Is
they
do
a
lot
of
trip
chaining
where
they
do
daycare
and
shopping
and
another
task
and
they
have
to
try
and
squish
it
into
90
minutes?
We
have
long
called
for
longer
transfer
windows,
so
free
transit
really
helped
those
people
next
slide.
Please
we
asked
people
for
comments,
so
we
got
a
lot
of
positive
comments,
lots
and
lots
of
them.
People
saying
this
was
really
quite
exciting.
I
didn't
need
to
worry
about
it
wearing
winter
coats.
I
didn't
need
to
pull
up
my
presto
card.
A
A
We
also
got
some
negative
comments,
which
I
think
is
not
surprising.
Quite
often,
people
said
that
the
buses
still
weren't
reliable
and
free
or
not-
you
still
have
to
get
to
where
you
want
to
go.
We
had
a
lot
of
comments
about
covet
a
lot
of
comments
about
people
saying
that,
because
the
free
month
coincided
with
a
spike
in
omicron
that
they
actually
worried
a
great
deal,
that
free
transit
would
encourage
people
to
ride
buses
and
therefore
the
buses
would
be
crowded
and
they
were
very
worried
about
covid.
A
A
Right
so
here
were
some
questions
that
we
asked
very,
very
specifically
of
power.
Transpo
did
the
availability
of
free
transit
change,
how
you
took
paratranspo
and
although
the
numbers
aren't
here,
you'll
notice
that
the
biggest
comment
here
is
no
charge
no
change.
This
was
54
of
our
respondents
said
that
free
transit
didn't
change
how
they
took
power.
A
Transpo
we'd
like
to
point
out
that,
that's
probably
because
the
people
who
are
taking
prior
transpo
are
using
it
as
an
essential
service
and
they
didn't
have
the
flexibility
necessarily
to
ride
it
more
often,
and
they
certainly
couldn't
have
canceled
any
of
their
essential
travel.
So
I
think
that's
worth
considering
it's
quite
different
from
the
previous
slide
that
I
showed
where
it
said
that
people
riding
non-pera
did
in
fact
ride
it
more
often,
so
that's
important.
A
A
So
we
did
ask
oc,
transpo
drivers
and
one
of
the
theories
around
free
transit
is
that
a
it
will
make
transit
faster
because
we're
not
worrying
about
paying
at
the
door
and
also
that
there
will
be
fewer
conflicts.
It's
rumored
that
approximately
25
to
30
percent
of
conflicts
on
buses
are
caused
by
complex
between
drivers
over
fares,
so
this
slide
does
sort
of
suggest
that
that
theory
holds
up
that
it
was
both
faster
and
they
were
free.
Fewer
conflicts
move
on
next
slide.
A
A
This
is
the
summary
of
all
the
things
that
we
learned.
So,
yes,
people
did
choose
to
ride
transit
more
often,
however,
because
of
covet
they
were
very,
very
concerned
about
how
busy
and
how
crowded
the
buses
would
be.
I
think,
if
you
were
to
do
a
free
month
in
another
time,
you'd
get
very
different
results.
A
The
people
who
use
paratranspo
change
their
travel
plans
very
little
we'd
like
to
emphasize
the
transit,
is
an
essential
service
and
it's
also
a
tool
for
equity
drivers
are
guardedly
positive
about
the
experience,
but
a
little
bit
dubious
about
100
free
transit.
I'd
like
to
point
out
this
tracks
with
what
experts
on
transit,
say,
transit
says
that
it
may
be
worth
it
to
have
free
transit
for
specific
groups
of
people,
teenagers,
students,
seniors
low
income
people,
but
probably
we're
best
off
spending
our
money,
making
the
transit
system
more
reliable.
L
E
I'm
really
quick
with
that
button.
Today,
hey
carrie
thanks
so
much
for
joining
us
today
and
for
for
doing
this
survey.
I
I
have
to
admit
that
I
was
disappointed
that
oc
transpo
didn't
do
any
sort
of
data
or
survey
around
the
month
of
free
free
transit,
no
charge
transit,
whatever
we're
calling
it
in
december,
because
it
was
a
really
good
opportunity
and
and
and
ottawa
transit
writers
clinched.
This
opportunity,
which
I
think
is
amazing,
to
really
ask
people
about.
E
You-
know
free
transit,
free
transit's,
one
of
those
issues
that
there's
some
polarizing
opinions.
I
think-
and
I
think
it
depends
on
where
you
live
in
the
city.
I
can
tell
you
what
people
think
of
me
stan,
but
I
like
that
that
your
your
report
that
you're
and
the
report
is
available
on
your
website
and
I've
just
tweeted
it
so
hopefully,
hopefully,
people
see
it
that
you
do
recognize
that
that
experts
do
agree
that
you
know
perhaps
free
transit
for
all,
isn't
necessarily
the
way.
E
E
You
know
for
seniors,
but
mostly
in
my
view,
for
those
who
are
on
low
income,
I
mean
the
fact
that
they
get
so
little
money
to
begin
with,
and
then
they
have
to
spend,
even
though
they
do
have
a
reduced
pass
price,
but
they
still
have
to
spend
some
of
that
very
little
amount
of
money
that
they
get
on
a
bus
pass.
I
just
I
just
don't
think
that's
right.
So
thank
you
for
coming
today
and
presenting
this
and
for
doing
this
report.
E
G
A
I
really
thought
that
this
presentation
at
transit
commission
was
my
way
of
saying
hey.
We
did
a
survey
and
there's
a
report
available
if
anyone
from
the
city
wants
a
copy
of
the
report,
it's
available
on
the
website,
I'm
happy
to
give
other
copies.
I'm
also
happy
to
provide
raw
data.
If
anybody
needs
to
see
that,
but
I
really
did
see
sort
of
making
the
presentation
a
transit
commission
a
way
of
making
this
public.
G
A
No
ottawa
transit
riders,
we
didn't
do
any
kind
of
survey
or
any
kind
of
review.
I
did
talk
to
a
journalist
about
it.
My
own
concern
with
that
was
it's
very
difficult
to
have
free
transit
in
a
specific
geographic
region,
because
most
people
will
travel
in
and
out
of
such
a
geographic
region.
Most
people
don't
stick
to
that.
A
So
people,
like
my
son,
for
example,
who
travel
from
vanier
to
algonquin
part
of
that
trip,
is
free,
but
the
whole
trip
gets
paid
for
because
he
has
to
pay
for
part
of
it.
So
I
know
we
didn't
do
any
kind
of
data
collection
on
that.
I
would
love
to
see
oc
transpo
offer
another
month
of
free
transit,
maybe
september,
or
something
like
that,
and
we
would
certainly
do
further
follow-up
december
is
kind
of
an
odd
month.
A
It
is
even
without
kovid,
simply
because
of
students
being
in
and
out
of
school
people
taking
transit
because
the
weather's
just
getting
bad
all
kinds
of
things,
it's
not
very
representative
and
then
with
the
spike
in
in
covid.
It
just
changed
things
so
so
much
I
they
were.
They
were
push
and
pull
factors
for
people
to
try
transit
because
it
was
free,
but
also
to
be
afraid
of
transit
because
of
covet.
G
L
L
D
Late
for
a
doctor's
appointment,
so
I
won't
be
sticking
around
for
questions,
but
the
staff
have
my
email.
If
anyone
does
have
questions
for
me
so
good
afternoon.
I'd
like
to
thank
the
commission
for
the
opportunity
to
speak
to
this
motion
today.
My
name
is
roshin
west,
I'm
a
proud
resident
of
the
riverward
where
I
serve
with
the
riverside
park
community
association,
but
today
I
would
like
to
address
you
as
an
individual,
a
long
time,
transit
user
and
researcher.
D
I
recently
completed
a
case
study
on
the
public
transit
public
transit
system
in
thunder
bay,
evaluating
it
through
the
lens
of
reconciliation
and
equity.
I
also
compiled
an
index
examining
the
changing
ways
in
which
canadians
are
commuting
to
work
simply
put
the
public
transit
systems
of
2010
or
even
2019
will
not
solve
the
climate
crisis
that
faces
us
today
in
2022
and
beyond.
D
Moreover,
relying
on
farebox
recovery
revenue
to
achieve
our
goals
is
both
short-sighted
and
inequitable.
In
order
to
understand
where
need
and
potential
are
greatest,
we
need
to
ask
the
right
questions
and
gather
the
right
data.
In
2019
oc
transpose
farebox
recovery
ratio
was
45,
meaning
that
fares
paid
by
riders
covered
nearly
half
of
the
system's
operating
costs.
D
This
level
of
reliance
on
farebox
revenues
was
rated
by
moody's
as
creating
significant
financial
risk
for
the
transit
system,
and
we
don't
have
to
imagine
what
this
risk
looks.
Like
the
majority
of
today's
meeting
examined
what
that
risk
looks
like,
we
have
an
opportunity
now
to
recognize
how
broken
fare
box
recovery,
funding
models
are
and
to
look
beyond
it
if
public
transit
is
truly
intended
to
be
a
tentpole
in
ottawa's
climate
mitigation
plan
gambling
on
farebox
recovery
to
fund,
it
seems
like
a
pretty
big
bet
and
one
that
I
wouldn't
want
to
take.
D
D
This
is
critical
because,
while
a
third
of
ottawa's
traditional
commuters,
meaning
those
that
come
from
outside
of
the
city
core
to
inside,
were
taking
public
transit
pre-pandemic,
only
7.7
percent
of
between
suburb
commuters
were
my
concern
with
limiting
the
scope
of
a
project
of
fair
free
transit
to
bank
street
or
a
central
hub.
Is
that
it
further
entrenches
the
idea
that
transit
is
for
some
people
and
not
others?
D
The
rental
crisis
is
pushing
our
most
marginalized
out
of
the
core.
A
limited
scope
program
does
not
reach
these
people.
A
quick
tour
through
the
neighborhood
equity
indexes
for
ottawa
reminds
us
that
need
is
everywhere.
We
need
to
be
bold
in
what
we
propose
when
considering
the
scope
of
this
project.
I
would
encourage
the
city
to
conduct
meaningful
stakeholder
engagement
with
all
marginalized
communities,
for
whom
public
transit
is
a
lifeline.
D
We
don't
know
that
which
we
do
not
measure
access
to.
Transit
is
a
gender
justice
issue.
It
is
a
racial
justice
issue.
It
is
a
disability
and
class
issue
when
implemented
with
these
things
in
mind,
it
is
critical
infrastructure
that
connects
marginalized
individuals
to
supports
services
and
opportunities.
Thank
you
for
your
time
and
consideration.
I
hope
you'll
support
this
motion
today
and
now
I
have
to
run.
Thank
you
so
much.
F
Thank
you
very
much,
chair
commissioners,
you
know
I
it's
late
in
the
day,
I'm
gonna,
I'm
gonna,
throw
up
my
notes
and
just
speak
from
the
art
here.
I
I
think
that
this
idea
of
shifting
this
to
fedco
is
a
mistake.
I
think
that's
a
bad
idea
and
when
I
look
at
when
I
look
at
transit
in
the
city,
I
worry
that
we
are
in
a
transit
death
spiral.
F
Higher
fares,
lower
ridership,
the
entire
affairs.
You
know
you
know
we're
just
we're
heading
in
the
wrong
direction
and
asking
fedco
to
look
at
this
question
is
just
going
to
get
more
of
the
same
old
thinking.
We
need
original
ideas
here.
We
need
to
think
outside
the
box
and
that's
why
we
need
a
new
stand-alone
study
like
what's
being
proposed.
F
Free
transit
as
as
was
mentioned
a
few
minutes
ago.
Free
transit
is
this
hot
button
issue.
That
is
very,
very
polarizing
and
I
have
to
admit
I
don't
fully
understand
why
transit
and
and
I'm
an
economist
by
background
transit
is
a
public
good,
and
you
know
it
takes
cars
off
the
road
it
sequesters
emissions.
F
It
gives
a
helping
hand
to
those
in
our
society
who
most
need
it,
and
so,
for
instance,
I
benefit
from
transit,
whether
I
use
it
or
not,
and
I
actually
don't
use
trans
trends,
but
I
benefit
from
other
people
having
the
ability
to
use
transit
and
to
use
it
and
and
to
be
able
to
afford
to
use
it
again.
For
those
reasons
of
you
know
those
public
good
reasons
that
I
mentioned
earlier,
I
can
understand
there
is
a
temptation
to
say
shouldn't
we
offer
you
know.
F
If
we're
going
to
do
something
like
free
transit,
we
should
offer
to
those
most
in
need,
but
I
you
know
the
the
parallel
that
I've
used
is
vaccines.
Vaccines
are
a
public
good
now
do
we
do
we
offer
them
for
free
only
to
those
who
can't
afford
them?
No,
it's
they're
so
important
that
we
offer
them
free
to
everybody,
because
we
recognize
that
the
benefits
of
of
of
everyone
having
access
to
this
far
outweigh
the
cause.
F
Now
our
last
speaker
mentioned
that
there
are
a
couple
of
jurisdictions
across
canada
that
have
been
implementing
forms
of
free
transit
and
it's
not
just
in
canada
right.
I
mean
luxembourg
has
has
has
implemented
free
transit
across
the
whole
country.
Boston
is
looking
to
implement
free
transit.
There's
there's
a
there's
over
a
hundred
other
jurisdictions
around
the
world
that
are
that
are
looking
at
this
there.
These
jurisdictions
have
all
said:
free
transit
is
the
future,
and
so
the
question
is:
where
is
ottawa
going
to
be
in
this?
F
I
want
to
talk
a
minute
about
the
the
about
the
financing
of
transit,
and
I
hope
this
is
something
that
is
clear
to
all
of
you
as
members
of
the
of
of
the
transit
commission,
but
in
ottawa,
our
our
transit
budget.
Our
operating
budget,
is
about
700
million
dollars
a
year.
Now
of
that,
200
million
is
paid
for
through
through
fares.
F
So,
in
other
words,
500
million
of
the
700
million
is
already
paid
for
by
government,
so
if
five
out
of
seven
dollars
are
already
being
paid
for
by
government,
why
can't
we
pay
the
last
two
like?
Why
do
we
have
to
be
subpunitive
and
and
and
force
er?
You
know
force
people
to
to
pay
the
the
last
two
dollars
now
so
so
so
then
the
question
comes
well.
You
know
how?
How
could
we,
if,
if
there's
a
200
million
dollar
gap
right
now,
how
could
we?
F
How
potentially,
could
we
address
that
and
I'll
just
remind
you
that
200
million
dollars
obviously
sounds
like
a
lot
of
money?
That's
less
than
five
percent
of
our
operating
budget?
Okay,
and
so
so
I
guess
the
point
is:
if
there's
a
will,
there
would
be
a
way
to
pay
for
this.
You
know
you
know,
and,
and
with
you
know,
there's
there's.
Obviously
you
know
we
can
think
about.
Are
there
areas
of
spending?
F
Are
there
areas
of
spending
that
could
potentially
be
reallocated
and
let
you
so
let
me
give
you
two
examples:
number
one.
You
know
we're
implementing
speed
cameras,
we're
hoping
those
are
going
to
generate
at
least
10
million
dollars
a
year
in
income
work.
How
are
we
going
to
spend
that
you
know
we
increase
our
public
health
care,
our
public
health
budget
by
50
million
dollars
a
year
to
address
the
pandemic.
F
You
know,
hopefully
we're
going
to
come
out
of
this
pandemic,
but
what's
going
to
happen
to
that
50
million
dollars
a
year
earlier
in
the
morning,
a
couple
of
speakers
spoke
to
the
need
to
involve
senior
levels
of
government
in
financing
transit
operations.
That's
absolutely
right
and
they're
going
to
get
there
but
they're
going
to
get
there
if
they
see
that
the
municipalities
are
leading
by
example.
F
F
F
I
guess
costs
that
we
don't
calculate
all
the
time
when
it
comes
to
our
budget
and
fcm
speaks
about
this
a
lot,
it's
the
cost
of
congestion
and
how
much
that
costs
our
tourism
sector.
It
costs
our
local
small
businesses,
it's
not
just
the
city
budget
proper,
but
the
economy
in
the
city
as
a
whole,
which
is
much
broader
than
just
the
city
of
ottawa's
budget.
F
So
that's
and
again,
this
is
what
I
worry
about
with
with
fedco.
Is
that
we
would
just
be
looking
at
this
in
the
context
of
our
of
our
budget
with
the
traditional
tools
we
would
probably
you
know
it
would
probably
move
very
quickly
to
this
is
going
to
be
a
tax
increase
and
that's
the
only
you
know
the
only
way
to
look
at
it.
So
we
need
we
need
a
more
expansive
study.
F
We
need
to
look
at
the
broader
context
of
broader
benefits,
because
the
ones
that
counselor
monarda
write
about
reduced
congestion.
Again
I
point
to
the
emissions
that
are
sequestered.
I
mean
we
can
put
a
price
on
carbon
now
and
and-
and
we
can
we
can-
you
know-
that's
that's
a
cost
that
we
haven't.
We
haven't
talked
about
and
by
the
way,
it's
an
area
where
I
think
that
we
can
work
with
the
federal
government
and
potentially
the
provincial
government
to
say
we're
sequestering
we're
sequestering
carbon.
F
F
F
Let
you
answer
that
and
then
maybe
I'll
ask
or
something
sure
so
I
mean
we'll
look
at
the
way
that
we're
wording
the
fedco
proposal
here
right
I
mean
it's.
It's
it's
saying
it's
saying:
let's
work
with
it,
you
know
it's
saying,
saying,
look
at
any
funding
strategy,
but
it's
not
identifying
free
transit
by
name,
and
so
it's
it's
implicitly
saying.
Let's
just
look
at
some
of
our
you
know,
let's
just
look
at
the
way
that
we
do
business
and
look
within
those
parameters.
It's
it's!
F
F
F
Thank
you
very
much
for
for
your
delegation
today.
I
have
a
note
from
eric
that
liam
shaw
is
not
available.
Eric.
Can
you
is
that
correct?
That's
correct
chair
that
is
still
correct.
Okay,
thank
you.
Our
last
delegation,
laura
shantz
from
transit
riders
nice
to
see
you
again
today
or
likewise
nice,
to
be
back
at
the
you
know
very
end
of
the
day,
but
here
I
am
so
just
a
quick
presentation
for
me.
I
won't
take
my
full
five.
F
Raising
transit
fares
by
two
percent
2.5
per
year
in
perpetuity
is
not
what
we
need
to
do
if
we
want
to
increase
ridership,
tackle
the
climate
emergency
and
make
the
system
more
equitable
for
everyone,
there's
a
lot
of
pressure
to
have
transit,
ridership
increase
as
a
way
to
reduce
our
co2
emissions,
especially
thinking
about
our
transportation
master
plan.
Some
of
you
may
have
been
involved
with
the
discussions
up
to
date
and
last
night
as
well.
If
we
are
going
to
get
to
that
space,
we
want
to
be
and
meet
our
goals.
F
F
They
won't
take
transit
if
other
options
seem
to
be,
if
not
the
same
cost
and
not
a
huge
incremental
cost
above
or
they
simply
won't
travel
they'll
just
not
go
where
it
is.
They
need
to
go
and
they'll
find
ways
to
do
all
their
trips
in
a
day
or
wait
till
they
can
get
a
drive
taking
public
transit
for
free.
In
december
and
march,
I
got
to
talk
to
a
lot
of
neighbors.
Some
were
on
the
bus.
The
same
way
the
regular
would
be
others
were
on
the
bus
just
to
warm
up.
F
F
F
Well,
I
recognize
that
budgets
of
this
committee
run
into
the
hundreds
of
millions,
let's
think
about
a
dollars
and
cents
example
today,
right
now
at
this
minute.
If
I
want
to
take
my
kids
to
their
before
after
school
program
at
school
on
the
bus,
we
can
get
there
on
the
number
15
on
montreal
road.
It's
only
350
meters,
the
bus
stop
from
my
front
door,
we'd
travel
just
under
one
kilometer
and
get
off
near
the
school.
F
F
If
I
did
that
in
both
the
trip
to
school
and
the
trip
home,
that's
ten
dollars
and
eighty
cents,
if
I
use
transit,
to
get
them
both
ways,
the
spoiler
alert
on
this
is
that
we
don't
take
oc
transpo
to
get
to
school.
We
absolutely
did
when
it
was
free,
but
ten
dollars
and
eighty
cents
just
for
a
round
trip
when
I
already
have
to
pay.
You
know
forty
dollars
every
day
for
my
before
and
after
care.
It's
just
not
something
that
is
feasible
for
my
family.
F
F
I
asked
a
friend
for
a
ride
to
my
kids
covered
backstage
appointment
at
train
yards.
It's
a
three!
It's
only
three
kilometers
from
my
house,
but
it
would
have
been
a
dangerous
bike
ride
and
it
would
have
been
over
30
minutes
on
a
twice
per
hour,
bus
meaning.
I
could
have
been
stuck
there
waiting
for
a
bus
for
a
full
half
hour
afterwards,
which
is
not
easy
with
cranky
kids,
I'm
a
parent,
I
don't
own
a
car.
I
live
in
a
relatively
walkable
neighborhood,
with
tri
transit
usage
within
500
meters
of
my
house.
F
F
F
What
makes
that
choice
attractive
is
having
fares
that
are
free
or
deeply
affordable,
having
the
bus
go
where
we
want
it
to
go
and
having
it
show
up
when
we
want
it
to
show
up.
Those
are
three
things
we
can
work
on.
Those
are
three
things
that
this
committee
can
work
on
and
we
have
the
option
to
just
study,
one
of
them
before
us
today.
I
would
strongly
urge
you
to
support
menard's
motion
to
put
this
forward
for
study.
One
minute,
that's
my
presentation.
Thank
you.
F
Your
analogy
of
your
family,
getting
from
vanier
to
your
after-day
care
program,
seems
to
be
an
idea
of
fair
zones
as
opposed
to
free
transit
overall
for
the
whole
city.
Did
I
understand
that
right
or
it's
just
one
illustrative
example
of
why
I
might
not
want
to
spend
five
dollars
and
forty
cents
to
a
kilometer,
very
fair
zones
or
something
that
works
in
some
places?
Doesn't
you
know,
doesn't
necessarily
be
an
option.
It
would
work
for
some
people.
I
don't
know
if
it
would
work
for
everybody.
F
All
right,
thank
you
very
much
and
thank
you
delegations
and
again
for
for
waiting
all
day.
Are
there
any
questions
for
the
for
staff
on
on
this
or
as
I'm
as
I'm
sensing
commissioners?
Before
we
start
deliberating,
should
the
vice
chair
introduced
that
direction
as
a
motion?
Is
this
questions
for
staff
that
I
am
seeing
the
hands
that
just
went
up?
F
F
So
the
the
pieces
that
you're
gonna
you're
seeing
I
apologize.
I
know
you're
not
going
to
be
at
fedco,
but
around
the
long
range
financial
plan
will
inform
what
the
next
10
years
are
going
to
look
like
and
the
affordability
for
transit,
and
I
see
isabelle's
on
so
I'll.
Just
ask
her
to
add
a
few
things
yeah.
I
was
just
going
to
mention
that
the
we
are
planning
to
update
the
long-range
financial
plan
because
there
have
been
so
many
changes
in
the
ridership
inflation
capital
projects
going
forward.
F
So
we're
updating
all
those
metrics
and
want
to
present
to
fedco
those
changes,
the
impacts
on
the
overall
affordability
model
and
it
would
inform
any
study
on
fairs
and,
as
part
of
that
review,
we
are
looking
at
what
if
fares
were
free,
what
would
be
the
impact
on
property
taxes
or
the
transit
levy
portion
of
the
property
tax?
We're
looking
at
those
at
a
high
level
help
to
inform
what
a
further
study
could
look
like
if
required.
F
Okay,
so
it
does
sound
like
both
objectives
will
be
accomplished
in
the
long
range.
The
review
story
of
the
long-range
financial
plan
for
transit
that
you
guys
have
already
focused
on
or
started
focusing
on,
and
I
guess,
although
I'm
not
a
fed
co-member,
I
can
still
follow
the
presentation
that
day
and
read
the
reports
before
and
after
and
hear
questions
from
counselors.
So
I
think
that
satisfies
me
for
this,
at
least
for
now,
thanks
so
much.
F
I
wonder,
commissioner,
if
I
may
just
depend
to
the
answer
just
to
be
very
clear
in
terms
of
the
work
that
we're
doing
for
the
long
range
financial
plan.
So
it's
really
that
cursory
and
first
review
that
we're
doing
that
will
help
inform
us
of
that.
That
next
step
in
terms
of
the
study,
so
just
to
be
very
clear
on
that,
so
we
will
bring
those
pieces
back
and
then
it's
it's
going
to
tell
council
what
is
it
you
know?
F
F
I
don't
see
it
as
one
as
a
substitution
for
the
other,
I
see
a
lot
of
unique
requests
within
councillor,
menard's
motion
and
so
to
the
city
treasurer.
If
the
tyranny
motion
council
tyranny
motion
passes,
how
do
you
anticipate
providing
counselor
menard
with
information
that
he
is
seeking
per
his
motion
because
we
might
not
get
to
that?
So
if
the
chair
rules
that
the
motion
before
us
on
the
table
now
substitutes
counselor,
menards
and
he's
looking
for
specific
information,
how
do
you
propose
that
will
be
delivered.
F
Sorry,
I
I
thought
the
chair
was
speaking,
but
he's
not.
That
is
a
separate
piece
of
work
that
we
would
take.
If,
if
at
councils
will
we
would
take
that
on
and
report
back
after
so
I've
really
kind
of
described
this
as
a
two-stage
process,
it's
important
for
us
and
what
isabel
had
spoken
to
in
terms
of
the
changes
that
have
happened.
We
need
to
layer
on.
What's
happened
with
ridership,
any
inflationary
costs
change
in
capital
lay
those
pieces
on.
F
We
also
want
to
look
at
the
fair
ratio
and
we
want
to
look
at
the
increases
that
we
spoke
about.
That
will
inform
us
in
terms
of
the
state
of
what
transit
looks
like.
We
will
know
the
answer
at
that
point
and
then,
if
council
wishes
for
us
to
then
look
at
these
further
pieces
of
work
in
terms
of
transit
affordability.
F
F
But
can
you
not
fulfill
councillor
menard's
motion,
concurrently
with
the
work
that
you're
doing
and
that
you'll
be
bringing
to
fedco
and
q2?
I
I'm
just
trying
to
save
time
here,
and
it
seems
that
that
work
is
possible.
Why
don't
we?
We
have
staff
work
on
both
concurrently
and
provide
that
information
together.
F
F
F
Thank
you,
council
menard.
I
apologize
council
by
commissioner
rockington
council
menard.
Did
you
want
to
speak
now
or
or
later,
or
that
would
be
great?
Okay.
Go
thanks.
I
guess
I'm
I've
just
wanted
to
say
that.
Can
I
ask
that
that
eric
put
up
the
motion
on
the
screen,
so
everyone
just
knows
what
we're
talking
about,
because
I
think
there's
confusion.
F
F
F
F
What
we're
I
think
that
the
motion
around
using
an
long-range
financial
plan.
It
absolutely
makes
sense
for
the
long-range
financial
plan
to
look
at
some
fair
structures.
But
that's
not
the
only
question
we've
got.
We've
got
questions
about
policy
here
about
our
transportation
planning
about
bus,
only
lanes
about
transit
use
when
seniors
are
using
it
on
those
two
days
a
week.
Those
are
things
that
are
important
to
study.
We
never
have
in
the
city.
F
We've
never
actually
looked
at
it
and
that's
what
this
is
trying
to
do
is
just
to
have
a
separate
study
that
looks
specifically
at
those
things
not
just
on
the
long
range
financial
plan,
but
on
the
policy
goals
surrounding
those
and
so
chair.
What
I
would
suggest
is:
let's,
let's
not
torpedo
this
right
now,
it'd
be
a
very
odd
thing
to
torpedo
and
just
send
it
to
the
long
range
financial
plan
by
this
by
this
commission.
If
that
were
to
take
place,
be
pretty
bizarre,
I
think
instead,
why
don't
we
work
together?
F
F
F
Instead
of
doing
the
actions
that
we're
seeing
here
today,
and
so
I
I
would
just
put
that
motion
forward,
I
suppose
which,
which
is
to
refer
the
the
matter-
that
the
item
be
referred
to,
counsel
for
consideration
its
next
meeting
on
april,
13
2022.
That
will
give
us
the
time
we
need
to
work
together.
F
Bernard,
thank
you
very
much
and
just
you're
not
a,
and
I
would
look
for
guidance
from
the
clerk's
office.
Councilman
art
is
not
a
member
of
the
commission
and
before
anybody
so
can
he
can
he
put
forward
that
motion?
Mr
chair,
a
non-member,
cannot
put
forward
a
procedure
or
substantive
motion
directly.
They
would
have
to
be
a
member
of
the
commission
that
would
need
to
move
it
got
it
so
I'll
show
you
that.
F
F
F
F
It
doesn't
compare
to
the
direction
that
we
have
in
front
of
us
and
I
would
actually
ask
staff
treasurer's
office
the
the
direction
in
front
of
us
now
is
there
anything
you'd
be
doing
different
anyway.
Outside
of
this
direction.
Is
it
that
isn't
this,
what
you
do
for
the
long-range
financial
plan?
Is
you
look
at
various
funding
strategies
that
just
sustainability
that
includes
you
know
fair
increases
and
that
the
ratio
between
the
two?
F
I
I'm
failing
to
see
what
the
what
the
difference,
what
you
wouldn't
have
done
anyway,
on
the
lrfp
that
is
in
this
direction.
Okay,
that
should
then
not
replace
sorry.
I
know
vice
chair
you're
gonna
challenge
me,
but
I
guess
my
point
is
then
that
it
should
not
replace
the
motion
in
front
of
us
and
then
we
should
just
refer
the
matter
to
council.
Okay,
so
that
you
have
moved
a
motion
to
refer
this
whole
agenda
item.
F
F
We
should
have
listened
to
catherine
before
and
just
said
carried
but
okay.
Well,
thank
you
harry
gary
on
the
motion
by
by
commissioner
mckinney
to
refer
this
april.
13Th
council
buried
harriet.
Terry.
Thank
you.
Thank
you
all
for
your
patience
and
for
your
patience
with
me
and
for
doing
this.
Okay,.
F
We
are
now
those
are
all
our
agenda
items.
Those
are
all
our
agenda
items
in
the
absence
of
the
chair,
commissioner,
mckenna,
your
hand
is
still
up.
Is
that
you're
good?
Thank
you.
I
have
a
question
your
hand
is
out
yeah.
Do
we
still
vote
on
the
direction
or
is
that
all
going
to
counsel
as
well?
This
whole
thing
has
been.
The
whole
thing
has
been
referred
to
council.
Thank
you,
commissioner.
Caracado,
commissioner
wright
gilbert.
I
know
you're
on
under
a
time
crunch.
You
advised
me
sorry,
I
swear
it's
not
a
stupid
question.
F
F
Yes,
mr
chair,
it
could
be
lifted
for
discussion
today
with
the
concurrence
of
two-thirds
of
the
members
or
lifted
for
discussion
at
the
next
meeting
at
this
time,
and
do
we
vote
on
that
or
does?
Does
the
commissioner
simply
advise
us
that
it
will
be
a
motion
and
it
would
be
an
item
at
the
next
first
of
all
which
which
one
is
your
inquiry,
the
transition?
F
So
my
inquiry
is
tc02-21
transit,
commission,
public
member
access
to
confidential
information
and
because
I
would
like
my
friends
on
the
commission
to
still
remain
my
friends
after
today.
I
will
ask
that
this
be
put
on
the
agenda
for
discussion
at
the
next
transit
commission
meeting.
Thank
you
very
much,
commissioner
wright
gilbert
and
ms
salter
mcdonald.
What
do
we
need
to
do
to
right
now
to
do
that?
Do
we
need
a
unless
there
any
objections?
F
Thank
you,
commissioner.
Thanks.
Ms
mcdonald
mcdonald,
thank
you
all
right.
There
are
no
in-camera
items,
but
there
is
a
notice
of
motion
by
count.
Commissioner
brockington,
mr
rockington,
would
you
like
to
introduce
that
please?
Yes,
thank
you
chair.
If
we
could
please
have
that
displayed,
I
don't
have
a
physical
copy
in
front
of
me,
but
that
could
be
posted.
It's
regarding
expanding
paratranspo,
related
data
at
our
twice
yearly
updates
from
staff,
so
I
will
not
read
all
the
whereas
statements
I
do
want
to.
F
First
of
all
start
off
by
acknowledging
the
significant
work
that
commissioner
wright
gilbert
has
done
in
this
area
and
with
the
various
stakeholder
groups.
I
appreciate
her
heavy
lifting
and,
as
the
instigator
of
this
motion
as
a
commissioner
procedurally,
I
understand
she
couldn't
move
it
and
I'm
happy
to
help
in
this
regard
and
help
refine
this
motion.
F
Actually
I'll
just
I'll
read
that
there
are
four
clauses
I
won't
get
into
debate
now.
So
therefore
be
it
result
that
section
83
4a
of
the
procedures
bylaw
be
waived
to
add
a
standing
item
entitled
para
transpo
service
verbal
update
to
all
future
transit
commission
agendas
for
the
remainder
of
this
term,
and
that
this
update
focus
on
ongoing
objectives
and
priorities
of
paratranspo.
F
Second,
be
it
further
resolved
that
this
new
agenda
item
be
reviewed
at
the
start
of
the
next
term
of
council
2022-2026,
be
it
further
resolve
that
the
following
data
be
included
in
the
semi-annual
performance
indicator
report,
a
ridership
volume
number
and
trips
per
month?
This
is
with
respect
to
paratranspo
b
number
of
rides
per
month,
completed
with
an
established
performance
standards
c
number
of
rides
per
month
that
are
not
fulfilled
d
number
of
rights
per
month.
F
Be
it
further
resolve
that,
at
the
september,
2022
transit
commission
meeting
staff
provide
an
overview
of
future
priorities
and
issues
that
they
are
working
on
and
or
will
become
an
issue
for
the
commission's
consideration
in
due
course,
and
again,
that's
related
specifically
to
paratranspo
so
looking
forward
to
that
debate
and
discussion
next
month.
Chair.
Thank
you.
F
Any
other
business
our
next
meeting
is
on
wednesday
april
20th
2022.
I
underst
I
see
in
my
notes,
there's
supposed
to
be
a
media
availability.
I
have
no
information
on
that,
but
I
will
let
let
our
media
people
deal
with
that
if,
if
there
is
such
a
in
the
absence
of
the
chair
or
but
perhaps
madame
carr
will
be
participating
in
that
meeting
adjourned.
Thank
you.
Everyone.