►
Description
Meeting of Council's Committee of the Whole to hear testimony on the following bills/resolutions: Bill Nos. 160170, 160171, and 160172 & Resolution No. 160180 regarding the FY2017 Capital Budget.
Testimony from:
Revenue Commissioner Frank Breslin
http://phlcouncil.com/FY17-council-budget-center
A
B
Number
160
170
an
ordinance
to
adopt
a
capital
program
for
the
six
fiscal
years,
2017
through
2020
to
inclusive
bill
number
160
171
an
ordinance
to
adopt
a
fiscal
2017
capital
budget
bill
number
160,
172
and
weren't
adopting
the
operating
budget
for
fiscal
year.
Twenty
seventeen
bill
number
160
173
in
order
to
amending
section
19
dash
1806
of
the
Philadelphia
code,
entitled
authorization
of
realty
use
and
occupancy
tax
to
further
authorized.
B
The
Board
of
Education
of
the
School
District
of
Philadelphia
to
oppose
attacks
on
a
use
or
occupancy
of
real
estate
within
the
School
District
of
Philadelphia
under
certain
terms
and
conditions.
Bill
number
160,
170
for
an
ordinance
amending
section,
19,
dashed
1801
of
the
Philadelphia
code,
entitled
authorization
of
tax
to
further
authorized
the
Board
of
Education
of
the
School
District
of
Philadelphia
to
impose
a
tax
on
real
estate
within
the
city
of
Philadelphia,
all
under
certain
terms
and
conditions.
A
Thank
You
mr.
stead.
Today
we
continue
to
public
hearing
on
the
committee
of
the
whole
to
consider
the
bills
read
by
the
clerk
they
constitute
proposed
operating
and
capital
spending
measures
for
fiscal
2017,
a
capital
program
and
a
fort
looking
capital
plan
for
fiscal
year.
Twenty
seventeen
through
fiscal
2022
today
will
hear
testimony
from
the
following
city
departments,
revenue,
department
or
division
of
taxes.
We
will
hear
revenue
tax
bills
departmental
callbacks
that
will
include
pre-k,
Community
Schools
mdo,
to
discuss
rebuild
first
person
to
testify.
Mr.
sit
is
Frank.
D
Morning,
council,
president
Clark
and
members
of
City
Council,
my
name
is
Frank
Breslin
I'm,
the
Commissioner
for
the
Department
of
Revenue
seated
here
with
me
today,
are
Marissa
waxman.
First
deputy
revenue,
commissioner
and
Michelle
Bethel
deputy
revenue
commissioner
for
water.
Also
here
today,
is
the
rest
of
my
leadership
team
to
support
the
city
and
School
District
of
Philadelphia.
The
department
collects
more
than
4.3
5
billion
annually
in
taxes,
water
and
sewer
charges
and
other
fees
and
fines.
D
Last
year's
collections
exceeded
budget
projections
and
fiscal
year.
16
collections
are
on
target
to
meet
projections
in
fiscal
year.
17
and
beyond.
The
department
will
utilize
its
budget
to
help
people
pay
on
time,
take
appropriate
action
against
those
that
fail
to
pay
and
enroll
eligible
Philadelphians
and
tax
and
water
relief
programs.
You
have
our
written
testimony,
which
outlines
our
expanded
and
new
plans
for
fiscal
17.
However,
I
would
like
to
take
a
moment
to
highlight
just
a
few
initiatives.
D
Ebill
Inge
will
be
introduced
in
fiscal
year,
17,
with
an
initial
focus
on
water
bills.
As
customers
enroll
in
e-billing,
we
anticipate
savings
on
postage
and
mailing
materials.
The
Department
will
increase
the
frequency
of
delinquent
bills,
sent
to
taxpayers
in
fiscal
year.
17
a
2015
pilot
and
IRS
research
indicates
that
increasing
the
frequency
of
delinquent
bill
mailings
leads
to
increased
payments.
A
new
data
warehouse
and
case
management
system
will
be
implemented
in
fiscal
year.
17.
D
This
system
will
be
used
to
leverage
city
state
and
IRS
data
and
conduct
more
detailed
and
accurate
analysis
of
taxpayer
information.
The
system
will
allow
for
increased
collection
of
delinquencies.
The
department
will
continue
to
provide
relief
to
homeowners
and
residential
water
customers.
Today,
nearly
a
quarter
million
Philadelphia
households
receive
100
million
in
tax
relief
annually
through
programs
like
homestead
and
loop,
as
well
as
long-standing
programs
like
tax
and
water
discounts
for
senior
citizens.
D
The
department
also
supports
efforts
to
increase
the
number
of
Philadelphians,
claiming
the
federal
Earned
Income
Tax
Credit,
with
over
17,000
tax
returns,
prepared
for
free
at
City
city-sponsored
locations
this
year,
the
proposed
FY
2017
budget
allows
the
department
to
meet
its
mission
of
collecting
tax
and
non-tax
revenue
due
to
the
city
and
school
district
of
philadelphia,
and
we
respectfully
ask
for
your
consideration
of
this
budget.
Thank
you
for
the
opportunity
to
testify
today
and
your
continued
support
of
our
operations.
My
team
and
I
are
available
to
answer
your
questions.
Thank
you
very
much.
A
D
A
You
shorten
the
lines:
okay,
yeah
I
was
hoping.
You
were
going
to
say
that
you
were
going
to
lower
taxes.
That
would
be
a
great
enhancement
for
a
taxpayer,
but
no,
no
such
thing
all
right.
Okay,
so
pay.
Seven.
Testimony
talk
about
the
sugary
tax
and
I
was
actually
going
to
hold
this
question
until
this
afternoon,
but
you
referenced
it
in
your
testimony
and
the
initiatives
of
the
five
year
plan
would
be
seriously
impacted.
A
And
my
question
is
not
so
much
you
know
what
would
happen
if
it
was
not
enacted.
My
question
is:
what
would
happen
if
the
numbers
that
were
reflected
in
terms
of
the
actual
attacks
were
to
change
since
I've
been
here?
It's
rare
that
a
proposed
budget
goes
through
council
and
has
adopted
the
same
as
it
was
submitted
by
the
administration.
D
D
Our
department
I
mean
when
I'm,
with
whom
I
was
responsible
for
the
processing,
we're
responsible
for
the
compliance
for
the
collection.
So,
depending
on
what
the
rate
a
rate
change
could
change
could
possibly
change
our
compliance
strategy.
It
could
have
other
factors
so
something
we
would
have
to
take
back
and
discuss
and
see
how
that
would
affect
us,
because
we
do
have
position
and
programming
and
thing
built
into
our
budget
to
support
the
attacks.
So.
A
D
A
D
A
E
Thank
You
council
president
I
just
had
some
questions.
Looking
at
your
budget
detail
on
page
46,
I
noticed
that
for
FY
16
and
in
an
fy17
request,
there's
a
vendor
to
be
determined
for
a
ITC
tax
preparation,
marketing
services,
I
guess
my
question.
Considering
the
amount
of
information
that
has
gone
out
through
this
body,
we
did
not
have
a
vendor,
it
was
doing
the
marketing
of
the
ITC
or
we're
using
multiple
vendors.
F
Hi
Marissa
Waxman,
first
deputy
revenue,
commissioner,
we
did
have
vendors
for
this
current
tax
season,
the
one
that
just
ended
and
we're
assessing
how
things
went
both
with
our
nonprofit
partners,
who
provided
the
free
tax
prep
as
well
as
our
partners,
who
did
the
marketing
and
community
outreach,
so
we'll
be
looking
at
whether
or
not
we're
going
to
extend
those
contracts
and
renew
them
or
if,
based
on
once,
we
have
a
sense
of
how
this
past
tax
season
went,
whether
there's
any
adjustments
needed.
So
there
were
vendors
for
last
year.
F
E
C
E
Question
was
on
page
seven
of
mr.
president's
testimony
was
referenced
to
the
possible
state
legislature
in
altering
the
Sterling
act
as
a
purchase
as
it
in
particular
reference
to
requiring
non-resident
ways.
Tax
be
remitted
back
to
the
home
jurisdiction
of
the
commune
of
working,
and
my
question
is:
is
that
current
legislation
that's
moving
through
the
House
and
Senate
as
well
as
what
type
of
financial
impact
would
they
have
would
that
have
on
the
city?
Well,.
C
D
I
think
I
mean
we
haven't
done
a
detailed
analysis
on
this.
Its
ongoing
as
information
comes
out,
so
so
I
see
some
conversations
about
the
wage
tax
itself
being
unconstitutional,
and
so
that's
a
little
different
than
just
talking
about
the
a
piece
of
the
wage
tax
but
I
think
in
either
case
you
know.
Obviously,
we
really
rely
on
the
wage
tax.
It's
the
biggest
part
of
collection,
so
that
would
be
devastating
for
us
to
lose
the
wage
tax
in
whole
or
even
in
part,
even
to
lose
the
non-resident
portion
of
the
wage
tax
would
be.
C
E
C
E
E
I've
had
a
chance
to
tour
various
CDC's,
and
one
of
the
challenges
that
number
of
the
community
of
Ellen
corporations
have
is
how
they
can
navigate
the
process
regarding
the
CDC
tax
credit,
and
so
the
challenge
is:
how
do
they
identify
corporations
that
have
the
tax
liability
that
can
participate
with
that
Community
Development
Corporation
and,
although
there's
a
lottery
for
the
process
in
order
to
get
in
unless
they
already
have
a
seat,
a
corporation
that
they
already
know,
has
a
tax
liability?
What
often
happens
is
that
it
get.
E
They
go
to
the
lottery
process
that
gets
elected
and
then
they
think
some
of
the
businesses
they
do
work
with
or
have
relationships
with,
have
a
tax
liability
and
then
find
out
they
do
not,
and
since
some
of
the
CDC's
don't
have
the
ability
of
actually
going
to
the
program,
so
is
there
any
better
way?
I
know
there's
some
issues
in
reference
to
providing
information
in
a
public
way
regarding
information
regarding
corporations,
but
is
there
a
better
way
that
we
can
help
in
the
matchmaking
process.
D
One
of
the
understand,
the
challenge
and-
and
one
of
the
restrictions
we
have
is
the
fact
that
we
can't
release
confidential
tax
information.
So
we
can't
give
that
information
out
as
to
which
corporate
entities
which
business
entities
would
have
that
level
of
business
income
and
receipts
tax
liability
would
be
happy
to
you
know
we'll
sit
with
our
our
team
and
kind
of
brainstorm
if
there's
a
way
that
we
can
assist
in
that
process,
but
I
can't
think
of
one
that
comes
to
mind
right
now.
Well,.
D
D
E
But
even
putting
something
even
going
out
with
the
tax
bills
of
berk
bills,
there
may
be
a
way
of
including
information
regarding
the
CDC
tax
credit
that
you're
sent
it
out
to
various
businesses,
and
they
may
take
the
onus
upon
themselves
to
participate
because
I,
don't
think
many
probably
even
know
about
it,
let
alone
and
they
may
be
willing
to
participate.
Yeah.
D
G
You,
mr.
president,
well
good
morning,
I
just
had
a
couple
of
questions
and
a
commissioner.
We
have
actually
spoken
about
this
before
and
I
wanted
to
revisit
this
conversation
a
little
bit
about
one
of
my
constituents
who
paid
his
tax
bill,
his
real
estate
tax
bill
at
the
wrong
window
and
he
was
already
in
danger
of
being
a
you
know,
going
to
sheriff
sale.
G
So
he
came
into
town,
he
paid
half
widow
the
amount
that
was
due
I
think
was
like
five
thousand
dollars
or
something
like
that
and
his
house
was
sold
anyway
because
he
apparently
paid
at
the
wrong
window.
He
was
told
afterwards
and
so
I
have
a
great
concern
about
the
way
we
operate
in
terms
of
collecting
revenue
and
that
you
know
all
of
our
systems
aren't
really
designed
to
be
as
as
customer
friendly
as
we
would
like
for
them
to
be.
G
I
know
that
when
we
spoke
about
this
before
you
said
that
you
had
resolved
these
issues
and
I'd
like
for
you
to
go
into
some
detail
to
talk
about
that,
and
also
I
notice
that
in
your
mission
statement,
it
states
that
your
duty
or
your
mission
is
to
collect
tax
revenue
as
promptly
and
efficiently
by
increasing
one-time
payments
and
decreasing
delinquency.
So
I'd
like
for
you
to
talk
a
little
bit
about
you
know
the
systems
that
we
have
in
please
and
how
can
we?
How
can
we
be
helpful
to
you?
G
Is
there
something
that
we
should
be
doing?
That
can
be
more
helpful
to
you
to
make
sure
that
these
kinds
of
things
don't
happen,
that
we
are
customer
friendly
and
that
people
can
pay
their
taxes
or
whatever
they
have
to
pay
to
the
city
of
Philadelphia
and
it's
processed
appropriately
and
correctly,
and
we
don't
have
these
kinds
of
mess
ups
again,
because
it's
a
huge
problem,
as
you
know,
unraveling
these
kinds
of
things
yeah.
D
D
We
wanted
that
to
be
a
good
customer
experience
and
we
want
it
to
be,
and
it's
the
opportunity
it's
the
image
that
a
taxpayer
is
going
to
leave
with
of
the
city
of
Philadelphia,
but
so
we're
doing
things
to
improve
taxpayer
services,
we're
bringing
in
more
staff
to
reduce
wait
times
as
I
referenced.
We
are
bringing
in
we're
in
the
implementation
of
a
new
cashiering
system
which
will
help
us
process
checks
quicker.
D
We've
brought
a
new
queuing
system
into
our
intake
system
and
for
anyone
who
hasn't
seen
that
system,
it's
really
worth
visiting
the
concourse
of
msv
taxpayers
can
essentially
make
an
appointment
from
their
handheld
device
or
from
a
computer
and
come
in
or
when
they
walk
in
they
sign
in
in
the
queuing
system
and
there
they
now
know
what
their
approximate
wait
time
is.
They
can
leave
and
get
in
a
text
message
when
to
return,
so
that
makes
it
much
more
convenient
if
it
is
we're
trying
to
reduce
wait
times.
D
D
So
there's
no
cost
for
someone
to
pay
electronically
and
one
of
the
great
advantages
is,
you
know
they
get
confirmation
that
it's
received,
and
so
so
that
goes
back
to
the
misapplied
payment.
I
mean
people
if
they
can
and
they
pay
electronically.
They
actually
dictate
where
the
payment
is
going
and
get
a
receipt
back
electronically.
That
shows
that
the
money
was
processed,
how
they
intended
so.
G
One
of
the
issues
that
I'm
having
is
that,
as
you
speak
about
the
improvements
that
you've
made,
it
sounds
very
vague,
and
so
when
we
say
you
know,
we've
improved
this,
there's
no
data.
That's
telling
me!
You
know
where
we
were
let's
say
last
year
at
this
time
and
where
we
are
now
and
what
we've
done
to
improve
it,
and
so,
for
example,
when
we
say
we've
improved
wait
time,
you
know
and
phone
service.
What
was
the
wait
time
before
you
know.
D
My
comment
just
being
that
we
do
monitor
that
I.
There's
a
weekly
report.
We
monitor
wait
times
on
the
phones
we
compare
on
year
to
year
we're
constantly
trying
to
improve
those
wait
times
during
our
busiest
season
which
just
passed
our
tax
season
or
wait
times
were
below
10
minutes,
often
in
in
some
weeks
below
five
minutes.
So
we
were
very
pleased
with
that.
That's
compared
to
wait
times
that
were
20
to
30
minutes
in
past
years.
D
D
These
have
been
things
that
have
been
going
on
and
have
been
in
provements
and
so
we're
tracking
that
so
we
track
those
customer
service
initiatives
we
just
over
this
past
tax
season
did
customer
service
surveys,
so
we
had
staff
downstairs
in
the
concourse
in
the
lines
doing
doing
surveys
and
we're
accumulating
all
that
data
we
took
where
taxpayers
wanted
us
to
did
not
want
to
be
anonymous
and
left
us
names
and
contact
information
we're
actually
getting
back
to
them.
About
their
comment,
so
we're
really
taking
taxpayer
services
seriously.
D
D
D
We
would
look
at
your
history
and
then
we
would
make
a
determination
whether
that
was
a
permissive,
whether
we
could
put
you
into
a
payment
agreement
and
the
reason
I
say
that,
and
it
is
one
thing
that
came
out
of
our
last
discussion
and
I've
talked
to
my
deputy
for
taxation
and
we're
looking
at
all
of
the
payment
agreement
criteria
to
just
revisit
it
and
see
if
it's
a
criteria
that
really
makes
sense
to
assure
that
it's
not
something.
We've
just
been
doing
it
that
way
for
a
long
time
and
we're
continuing
to
do
it.
G
G
Is
there
something
that's
concrete
or
is
this
something
that's
arbitrary
or
you
know
a
determination
of
the
supervisor
or
you
know
someone
who's
on
duty
that
on
duty
that
day
and
you
know,
depending
on
if
I'm
having
a
great
day
I,
might
give
you
an
arrangement
and
if
I'm
not
having
such
a
good
day,
then
you
know
you
know
you're,
just
you
know
you.
We
don't
want
to
hear
it.
It's.
D
A
little
bit
of
both
and
that's
what
why
we're
looking
at
it
now
too,
so
it's
a
little
bit
of
theirs.
There
are
general
criteria
and
then
it's
subject
to
supervisor
or
manager
approval,
and
not
all
of
that
approval
criteria
is
not
set
in
stone,
so
work,
that's
what
we're
looking
at
right
now
to
see
what
that
criteria
is,
if
it
makes
sense
and
then
if
we
can
have
more
uniform
criteria
for
the
approval
at
higher
levels.
Okay,.
G
D
A
H
Do
you
think
it's
reasonable
that
that
amount,
and
by
the
way,
the
real
estate
market
that
I'm
familiar
with,
has
gone
up
at
least
three
four
percent
and
let
each
year
which
means
we
didn't
collect
a
lot
of
revenue?
Do
you
think
it's
reasonable
going
forward
that
we
could
expect
the
growth
to
be
at
least
two
percent
per
year
over
the
next
five
years
would
give
us
about
550
million
dollars
more
in
revenue,
I.
D
You
know:
that's
really
not
a
question
for
revenue
as
much
as
a
question
for
OPA
I'm,
not
versed
in
real
estate
values
when
we
we
rely
on
their
assessed,
values
come
into
revenue
and
essentially
we
take
the
tax
rate.
Do
the
math
Jenner
create
a
bill
and
then
it's
our
responsibility
to
collect
what
the
result
of
those
bills?
Okay,.
H
Let's
skip
to
something
else
for
a
second,
that
the
delinquency
is
one
of
my
favorite
topics.
You
know
that
including
water
and
sewer
we're
up
to
about
700
to
750
million
dollars,
and
water
and
sewers,
like
125
to
150
of
delinquencies
and
I,
know
we're
working
on
a
program
for
the
real
estate
taxes
which
are
like
336
and
the
water
and
sewer
which
will
close
to
500
working
on
an
idea
on
how
to
collect
that.
The
other
question,
though,
is
the
Bert
taxes
that
are
like
136
million
and
the
commercial
trash
that's
32
million.
D
Do
you
know
we?
We
have
a
collection
strategy
for
those
taxes,
I
think
the
challenge
that
we
face
with
the
business
income
and
receipts
tax
specifically.
Is
that
there's
the
challenges
in
collecting
from
businesses
that
are
no
longer
active?
So
we
have,
you
know,
really
good
enforcement
tools
for
an
active
business
and
that's
why
we
realize
it's
very
important
to
identify
the
delinquencies
early
and
act
on
them
early,
but
build
into
those
delinquency
figures
that
you're
you're
referencing
our
businesses
that
have
been
out
of
business
for
a
long
time.
D
They
could
be
corporations
where
there's
you
know,
there's
no
money
left
in
the
corporate
entity.
So
it's
very
difficult.
I
mean
we
even
have
a
process.
It
depends.
Burke.
Tax
is
difficult
because
we
really
can't
go
after
the
owners.
If
it's
wage
tax
or
an
agency
type
of
attacks,
then
we
do
have
a
process
where
we
look
to
see
if
we
can
go
after
the
responsible
parties
for
that
corporate
entity
and
go
away
after
them.
D
So
there
is
a
strategy
and
I
think
we've
been
really
effective,
utilizing
cow,
revocation
on
active
businesses
and
I,
always
footnote
that
that
you
know
our
our
goal
is
not
to
close
businesses,
but
our
our
goal
is
to
use
that
enforcement
tool
to
get
them
to
pay
and
that's
been
really
effective
in
the
last
few
years
that
we've
been
using
it.
We've
also
been
used
in
sequestration
with
great
with
great
results
and
were
I
think
our
case
management
system
is
really
going
to
help
us
better
identify
how
to
attack
some
of
these
delinquencies.
Well.
H
D
Just
so
cool
it
potentially
collectible
in
terms
of
its
age,
so
none
of
the
other
factors,
so
it
has
been
what's
so
what's
in
that
list,
I
believe
first
you're
getting
accounts
that
we
really
we
are
getting
paid
and
they're
compliant,
but
they're
delinquent,
so
they're,
compliant
by
our
definition.
There
in
a
payment
agreement
or
some
other
status,
they
may
be
under
appeal.
They
could
be
in
bankruptcy.
So
there's
some
action,
that's
preventing
us
or
in
payment
agreements.
There's
some
action,
that's
preventing
us
from
doing
anything
further.
D
We
consider
them
compliant,
but
there
in
that
delinquent
then
also
there's
the
fact
that
we're
saying
they're
collectible
because
of
their
age,
so
that
within
the
statute
of
limitations,
but
that
does
not
mean
that
the
business
is
still
active,
they
could
be
defunct.
The
assets
could
have
been
liquidated
so.
D
D
Trash
we
have
just
started:
that's
relatively
new
to
the
department.
We
just
took
collection
of
that
over
a
few
years
ago,
from
the
streets
department,
we've
been
making
great
improvements,
I
thinking
collections
there
we
just
started
sending
that
out
to
collection
agencies,
it's
Lee
nabol,
which
that's
very
good
as
well
as
yeah.
That's
great!
So
we're
you
know
we're
making
sure
that
the
liens
are
out
there
on
it.
D
H
I
I
D
So
we
just
started
piloting
that
project
in
the
current
fiscal
year.
We've
done
leans
in
to
two
counties,
so
we've
done
it
in
Montgomery
and
I
believe,
delaware,
county
and
the
reason
we're
kind
of
going
slow.
But
first
of
all
it
was
a
long
process
of
a
long
legal
process
to
we
had
to
go
through
to
get
all
of
the
authority
and
familiar
with
the
process.
But
now
what
we're
doing
is
we're
going
into
sorry.
D
D
Is
because
one
we
have
to
learn
how
each
county
is
a
little
bit
different
for
placing
these
judgments,
and
so
we
have
to
learn
the
process,
learn
the
call
and
we're
doing
that
in
each
County.
The
other
reason
is
we
kind
of
had
a
pilot
project
with
a
vendor
who
helped
us
to
identify
these
other
locations,
because
we
don't
necessarily
have
the
if,
if
I
own,
a
property
in
Philadelphia
and
I'm
delinquent,
but
I
also
reside
known
property
in
Bucks,
County,
Philadelphia
Department
of
Revenue.
We
don't
necessarily
know
that
so
we've
worked
with
a
vendor.
D
I
F
Hi,
so
for
the
real
estate
delinquency
by
mailing
address
category,
we
found
that
there
are
about
six
percent
of
accounts.
That
list
a
non
Pennsylvania
address
is
their
mailing
address.
There
are
another
seven
percent
of
accounts
that
list
of
Pennsylvania,
but
not
Philadelphia,
address
as
their
address
and
then
the
remainder
are
either
the
property
itself
or
an
alternative
address
within
philadelphia.
So
that's
eighty-eight
percent
of
the
properties
and
represents
ninety
percent
of
the
amount
due.
F
F
I
D
We
have
had
I
have
the
numbers
here,
but
we've
had
a
it's
new
and
it's
more
volume
of
properties,
but
we've
already
had
taxpayers
coming
in
and
paying
so.
The
indication
is
that
this
is
an
effective
tool.
We've
also
had
taxpayers,
we
have
taxpayers
that
have
paid
in
full
and
taxpayers
that
have
come
into
payment
agreements,
and
I
think
it's,
I
think
it's
effective
and
I
think
it's
surprising
to
taxpayers
when
they
find
out
that
there
is
a
lien
against
their
non
philadelphia
property
for
these
delinquencies.
That's.
I
D
We
have
not
pursued
outbound
calling
instead,
we've
been
relying
on
collection
agencies
to
essentially
do
that
work.
For
us.
We
that's
kind
of
a
shift,
I
think
from
our
initial
collection
strategy,
but
we
made
a
decision,
at
least
at
this
point
not
to
make
the
investment
in
equipment
to
do
that
ourselves
that
it
was.
It
was
better
for
us
more
efficient
for
us
to
use
collection
agencies
to
do
that.
So.
I
D
I
I'm
going
to
ask
you
to
provide
that
to
the
chair
a
couple
of
years
back
we
were
shocked
to
find
out
who
actually
owed
us
money
and-
and
what
was
truly
ironic-
was
they
don't
play
when
it
comes
to
their
money?
And
so
we
want.
We
believe.
Turnabout
is
fair
play
and
before
we
go
seeking
any
other
taxes,
we
should
collect
the
ones
that
arduous,
particularly
from
people
who
can't
run,
and
so
I'd
like
to
see
that
Thank
You.
Mr.
president,
Thank.
G
D
G
G
D
D
F
So
a
B
and
C
is
affirmed
that
we
utilized
for
the
EITC
project.
They
were
partnered
with
community
marketing
corporation,
which
is
a
MBE
firm
to
do.
The
community
outreach
portion
and
a
B
and
C
did
a
lot
more
of
like
the
micro
website
and
a
lot
of
the
materials
and
things
like
that.
Are
they
local?
So
they
have
an
office
in
Philadelphia
who's
they,
which
a
B
and
C
and
CMC
both
firms
are
local.
They.
F
A
A
In
a
VI
program,
we
were
finding
that
there
were
a
significant
number
of
property
owners
in
the
city
of
Philadelphia
that
had
minimal
delinquencies,
but
they
owned
properties
outside
of
the
city
of
Philadelphia
and
we
authorize
the
ability
for
the
city
to
place
a
lien
on
all
of
their
portfolio.
Remember
that,
yes,.
D
D
What
were
I
we
were
talking
about
previously
is
where,
if
you
have
a
delinquency
on
a
property
in
Philadelphia,
but
you
own
real
estate
within
the
state
of
Pennsylvania
other
real
estate
estate,
we
could
actually
transfer
that
lean
to
that
other
people.
How
are
we
doing
and
we're
working?
That's
the
one
that
we're
piloting
right
now.
We've
done
it
on
a
small
number
of
properties
in
two
counties
with
in
Pennsylvania.
The
results
are
very
promising,
and
the
plan
is
for
full
implementation.
In
fiscal
year,
17
17.
A
A
D
A
Can
you
keep
us
abreast
of
that,
because
the
whole
notion
was
it
was
going
to
incentivize
them
the
Pater
taxes
so
like
to
see
if
that
was
successful?
Well,
if
we
go
outside
of
the
state,
we
have
to
be
subject
to
the
other
lien
holders
within
that
particular
municipality
or
state.
Is
that
my
understanding
that.
C
Council
president,
what
respected
act
93,
even
with
in
Pennsylvania
the
lien
that
we
have
here
in
Philadelphia
right
when
it's
transferred
into
the
other
jurisdiction,
say
bucks
county.
It
no
longer
is
considered
a
lien.
Instead,
it's
considered
a
judgment.
Okay,
so
it
will
be
behind
Bucks,
County's,
municipal
liens,
right
and
other
judgments
that
are
ahead
in
in
time
right.
So
basically,
it
acts
as
as
if
it
was
a
judgment
when
it's
transferred
out
of
Philadelphia
into
the
urban.
A
Georgia
we
should
be
in
line.
The
question
is
what
we
saw
and
I
know
it
was
a
small
snapshot,
which
is
what
brought
us
to
what
brought
it
to
our
attention
that
we
were
finding
that
these
people
were
paying
their
taxes
in
the
other
counties
and
not
paying
him
in
philadelphia
county,
because
our
collection
process
was
sorely
lacking
in
terms
of
the
aggressive
nature
yeah.
How.
C
Right
now,
what
we're
saying
this
is
in
its
infancy,
because
there
was
some
delays
with
the
modernization
of
the
liens
with
the
courts,
but
we're
seeing
around
a
ten
percent
collection
rate
right
now,
so
we
put
out
100
liens,
ten
of
them
will
get
paid
in
at
least
in
a
six
months
period,
we'll
see
what,
as
time
goes
on,
whether
that
ten
percent
increases,
but
that's
been
our
initial
observation.
So
alright,
thank
you.
E
Thank
accounts
president
wanted
to
follow
up
on
some
questions
that
you
talked
about
reference
to
some
other
council
members
and
I'm
curious
in
reference
to
the
coordination
and
between
your
office
and
OPA
and
the
camera
system.
From
testimony
yesterday,
mine
is
saying
that
camera
is
going
to
provide
a
lot
of
opportunities
in
reference
to
going
forward
and
doing
a
much
better
process
with
assessment.
D
Our
our
department
and
the
office
of
OPA
has
a
regular,
regular
meetings,
so
there's
regular
communication
between
the
departments,
it's
a
standing
meeting
happens.
I
believe
it's
every
two
weeks
not
meeting
I'm
in,
but
I
see
the
staff
and
so
there's
there's
very
good
communication
between
the
departments
and
I've
personally
have
conversations
with
michael
Piper.
When
issues
come
up
so
I
would
say:
there's
a
really
good
communication
between
the
departments.
E
One
of
the
questions
I've
been
getting
when
I
visit
various
businesses
around
the
city,
the
concern
the
reference
to
clearances
where,
for
example,
you
have
a
restaurant
which
has
a
liquor
license
in
any
turn
to
have
information
provided
for
their
liquor
license,
and
it
can't
get
the
clearance
from
revenue
and
there's
been
other
situations
like
that,
where
various
business
entities
are
waiting
on
revenue
to
get
things
cleared
up.
I
know
mayor
Kenny,
coming
in
to
this
administration
to
talk
about
making
the
city
more
business
friendly.
E
D
Specifically
with
the
tax
clearance
system,
I
was
made
aware,
when
I
came
on
in
January
of
the
problems
that
there
have
been
some
issues
with
delays
in
tax
clearances.
So
we're
came
with
that
we're
looking
into
what's
causing
those,
and
we
will
resolve
that
problem.
The
goal
always
is
with
tax
clearances
is
for
that
to
be
an
expedited
process.
What
we
want
is
when
we
issue
a
tax
clearance
certificate.
D
That's
facts:
that's
a
certificate
that
the
taxpayer
can
use
indicating
that
everything
has
been
paid,
but
when
we
give
an
indication
to
a
taxpayer
that
they
are
not
complying,
then
we
give
them
a
phone
number
to
call,
and
the
expectation
is
when
they
call
that
phone
number,
someone
in
the
tax
clearance
unit
will
be
able
to
tell
them
exactly
what
deficiencies
they
have
and
what
they
need
to
do
to
clear
them
up
and
actually
expedite
that
process.
It's
a
degree
that
that
hasn't
been
happening.
D
You
know
that
would
be
troubling
and
we
will
see
that
that
is
not
the
case
in
a
broader
sense
we
have-
and
this
is
brand
new
and
just
as
of
a
week
ago,
but
I
met
with
harold,
eps
and
heads
of
other
departments
and
we've
created
a
cross-functional
working
group
which
is
going
to
actually
break
down
into
subgroups
into
various
categories
and
with
the
goal
of
making
it
easier
for
businesses
to
do
business
with
philadelphia.
So
that
is
in
this
infancy.
D
E
Those
lines,
for
example,
in
my
previous
capacity
of
working
for
councilman
tasco
when
we
had
a
issue
that
would
come
to
our
office
and
often
when
issues
rise
to
a
council
office
like
a
district
office.
It's
because
the
taxpayer
got
frustrated,
they
went
to
this
department
and
they
said
well
go
to
that
department.
Well,
it's
not
our
issue.
E
Talk
to
revenue
is
that
revenues,
issues
or
some
other
department,
and
so
by
the
time
they
get
to
the
district
council
office,
often
or
at
large
office
they've
gone
through
what
I
call
sometimes
the
wheel
of
unfortunate
of
going
to
various
departments.
So,
for
example,
when
I
dealt
with
constituent
issues
and
Calvin
tasker's
offers
walk,
dealt
with
Lisa
Lisa
Walker
in
revenue
who
did
an
excellent
job
of
helping
us
expedite
the
issue
and
getting
the
issuer's
out
from
a
business
perspective.
E
D
Let's
say
that's
an
excellent
idea
and
one
that's
been
presented
to
the
department
before
and
one
that
we're
we
haven't
counted
out,
but
we're
just
struggling
with
how
to
really
structure
that
office
as
in
terms
of
whether
that
be
a
taxpayer
advocate
and
Ombudsman
a
problem
resolution
office
we've
seen
those
and
just
the
the
concern
is
that
we
would
use
existing
if
we
didn't
use
the
existing
staff
to
do
that.
That
would
short
staff
us
in
our
regular
operations
or
that
we
wouldn't
have
the
ability
to
adequately
staff
that
problem
resolution
unit.
D
So
that
would
just
lead
to
more
frustration.
So
my
point
I
think
it's
something
that
is
you
know
is
still
under
consideration,
but
it
really
needs
to
be
carefully
constructed
in
order
for
it
to
be
effective.
Otherwise,
it'll
just
lead
to
more
frustration
on
the
part
of
taxpayers.
If
we
have
a
problem
resolution
office
where
they're
still
having
a
problem
getting
their
problem
resolved.
So
so
that's
the
you
know
kind
of
a
long
answer
to
it,
but
it's
under
consideration.
We
just
have
to
figure
out
how
to
how
to
really
structure
that
okay.
E
D
What
we're
trying
to
do
is
we're
trying
to
really
resolve
the
problems
at
the
source
and
make
that
better.
For
an
example,
we've
talked
to
Ellen
I
about
possibly
embedding
a
revenue
employee
over
in
el
ni
at
at
the
front
desk,
so
that
taxpayer
won't
get
sent,
have
to
go
over
to
revenue,
to
clear
up
a
problem
and
then
go
back.
So
we're
really
looking
at
those
ways.
First
to
reduce
the
problems,
and
then
we
can
would
look
at
the
problem
resolution
office,
so
I'm,
not
promising
that
this
is.
D
A
Thank
You
councilman
to
follow
up
on
a
councilman's
question,
and
you
know
your
department
better
than
I
do
clearly
but
I,
don't
think
it's
as
difficult
as
you
indicate,
because
in
the
last
administration,
as
related
to
developers
in
the
development
generally
in
the
city,
gets
with
deputy
mayor,
also
commerce,
director,
whatever
mr.
greenberger
was
they
created.
A
Unofficially
a
unit
called
the
developer
services
unit
that
brought
in
all
aspects
of
departments
that
provided
assistance
with
planning
and
it
was
unofficial
where
one
it
was
like
a
one
stop
shop
for
developers
or
people
who
wanted
to
build
or
people
who
had
interested
about
getting
zoning
and
all
that
all
and
within
one
division.
And
subsequently
we
formalized
that
by
passing
the
charter,
change
that
created
the
office
of
planning
and
development.
A
D
I
was
really
referring
to
structuring
it
within
the
department
of
revenue.
You
know
the
IRS
has
a
problem
resolution
office,
so
that
was
kind
of
a
model.
I
was
looking
at
it's
working.
They
also
have
a
taxpayer
advocate
with
it,
which
is
external,
which
may
be
more
what
you're
referring
to,
but
I
was
really
looking
for
something
internal
where
the
way
the
IRS
process
works
is,
if
you
go
through
normal
channels
and
you
reach
that's.
A
D
Resolution
and
their
guarantee
essentially,
is
that
within
30
days
they
will
have
that
problem
resolved
and
then
they
Shepherd
it
through
the
process
and
there's
it's
it's
twofold
in
one.
You
want
to
get
the
taxpayers
problem
resolved,
but
the
other
side
of
it
is
to
look
where
there
was
a
breakdown
in
the
system
and
then
try
to
fix
that
so
that
that
so
another
taxpayer
doesn't
experience
that
same
frustration
and
then
thereby
doesn't
also
doesn't
need
the
problem
resolution
office.
Okay,.
A
D
Was
2010?
Yes,
it
was
tax.
Amnesty
I
believe
that
program
brought
in
about
73
million
dollars
very
successful
in
terms
I,
think
of
what
it
was
designed
to
do,
which
was
it
sent
to
fill
a
budget
gap
or
two
to
meet
a
need
for
cash
flow.
But
after
post
amnesty
in
looking
at
the
analysis,
what
we
realize
is
that
the
amnesty
program
really
just
brought
in
money
that
would
have
come
in.
D
So
it's
just
a
kind
of
shifts
and
my
concern
with
amnesty
programs
in
general
is
they
tend
to
undermine
compliance
and
we've
made
great
strides
in
tax
compliance
since
our
amnesty
program.
One
of
the
things
that
we
stress
during
that
amnesty
program
was
essentially
that
this
was
the
right
time.
Your
last
chance,
we
haven't
done
one.
D
They
don't
pay
because
they
want
to
get
the
deal
and
they're
waiting
for
the
deal.
The
other
thing
that
we
we
send
storing
amnesty
was
a
level
of
frustrations
from
taxpayers
who
pay
because
they
feel,
as
if
taxpayers,
who
did
not
pay,
are
being
rewarded
for
non-compliance.
So
it's
a
very
amnesties
are
very
tricky
in
terms
of
how
they
affect
compliance,
but
when
a
jurisdiction
is
strapped
for
cash,
sometimes
they
they
will
rely
on
an
amnesty
program.
I.
G
Understand
the
ideology
behind
it
and
the
thought
process
that
says
you
know
you
sort
of
undermine
yourself
in
your
collection,
but
I
do
think
that
there
is
something
to
amnesty
programs
that
they
bring
in
revenue
that
I
know.
You
said
that
you
thought
they'd
bring
in
money
that
was
coming
anyway
and
I
think
that
they
bring
in
money.
G
Don't
think
that
it
was
money
that
was
necessarily
coming
in
anyway,
because
if
I
can't
figure
out
figure
my
way
out
of
this
situation,
you
know
I'm
just
just
kind
of
stuck
here,
but
with
amnesty
some
of
the
interest.
You
remember
how
much
of
the
interest
in
penalty
went
away.
The
last
time
we
did
an
amnesty
program,
I
believe.
D
One
of
the
other
challenges
that
we
have
with
amnesty
is
you
essentially
shut
down
business
for
a
period
of
time
when
you're
ramping
up
taxpayers
hear
that
there's
going
to
be
an
amnesty
program,
so
they
stopped
paying
in
as
they
wait
for
the
amnesty
program
and
then
it's
highly.
It
relies
heavily
on
technology
so
and
it
having
gone
through
it.
It's
really
hard
to
have
understood
before
going
through
it.
D
Our
program
was
54
days
and
we
from
day
one
through
our
media
outreach,
encouraged
people
to
come
in
early
and
you
know
take
advantage
of
it,
but
like
taxes
in
general,
the
majority
of
the
taxpayers
came
in
in
the
last
week
to
10
days,
and
it
was
just
a
huge
onslaught
of
checks
and
it's
very
chaotic.
So
then
there's
a
very
long
cleanup
period
afterwards
to
get
all
of
that
money
applied,
and
during
that
period
you
really
have
no
collection
efforts,
because
you
don't
know
who
has
paid
who
hasn't
paid
until
you
can
clean
up.
G
D
D
Well,
shut
down
may
have
been
the
wrong
word.
It's
just
that
there's
so
much
money
comes
in
during
that
period
that
it
takes
quite
some
time
for
it
to
be
processed,
be
reflected
in
our
system,
and
during
that
time
we
can't
be
out
doing
any
aggressive
collections,
because
we
don't
know
if
the
person
had
paid
during
the
amnesty.
You
have
to
wait
until
all
that
money,
who's
processed,
and
that
does
take
some
time.
There's.
G
Got
to
be
a
better
way,
there's
got
to
be
an
easier
way
for
us
to
collect
money
in
the
city
of
Philadelphia.
We've
got
to
make
it
more
user-friendly,
I
mean
we
have
a
system,
that's
so
antiquated.
It's
it's
really
ridiculous
and
I'm,
not
blaming
you.
You
didn't
put
the
system
into
place,
but
you
know
we're
looking
at
you
to
help
us
fix
it
and
to
make
it
a
system.
That's
going
to
work
for
everyone
and
right
now
it
just
it
just
doesn't
it's
a
broken
system,
even
with
the
improvements
that
you've
made
and
I?
G
Thank
you
for
making
those
improvements.
We
still
have
a
very
long
way
to
go
and
not
just
a
ways
to
go
in
terms
of
technology,
but
also
our
thought
process
about
collecting
money
in
the
city
of
Philadelphia,
how
important
that
is
and
that
we
can't
send
people
away
if
people
come
if
folks
come
in
and
they
have
a
tax
debt.
You
know
there
really
needs
to
be
someone
that
sits
with
them.
Who
understands
the
situation.
Who
does
some
sort
of
an
analysis
in
terms
of
what
this
person
can
pay
and
works
it
out?
D
A
G
D
D
But
that's
not
the
state
that
there
weren't
taxpayers
that
were
highly
distressed
because
of
things
that
took
place,
and
so
we
looked
at
all
of
those
and
took
those
serious
and
people
bringing
those
back
to
managers
to
look
at
how
we
can
improve
the
process.
So
that
doesn't
happen
in
the
future.
As.
G
J
D
We're
looking
to
do
outreach
to
we
do
a
lot
of
outreach
to
you
know
through
community
organizations
to
tax
professionals.
We
really
try
to
get
the
word
out
there
about
changes.
What's
going
on
in
the
revenue
department,
tax
changes.
This
is
all
in
an
effort
to
increase
voluntary
compliance,
but
we're
also
looking
to
enhance
communications
with
other
departments.
So
I
mentioned
Oh
PA
el
ni,
o
li
te,
all
those
departments
and
others
can.
J
D
J
J
J
J
D
And
hopefully
the
data
warehouse
which
will
be
going
live
februari
of
next
year
will
also
help
us.
That's
going
to
be
a
repository
for
a
lot
of
data,
so
some
data-
that's
really
hard
for
us
to
access
now,
would
be
easier.
So
some
of
its
not
always
confidentiality.
Sometimes
it's
just
that
the
information
being
requested
we
don't
have
readily
available
and
in
order
to
dedicate
the
resources
you
know
and.
J
I
think
everybody
hopes
that
the
data
warehouse
finally
comes
online
with
that
data
sharing
information
because
of
it
I
think
it's
that
kind
of
public
information
that
you
know
we
would
like
to
share
right
and
to
utilize
it
to
better.
You
know,
provide
effective
services.
You
know
from
from
our
offices
in
conjunction
working,
my
partners
with
with
you
as
a
department,
so
we
saw
an
increase
in
the
reality
transfer
attacks.
Is
that
correct?
Yes,.
D
J
D
D
It
it
should
be
paid,
but
it's
not
always
paid.
There
is
non-compliance
even
in
real
estate
transfer
tax.
So
we
do
have
a
compliance
effort
within
revenue
where
we
review
deeds
and
transactions,
especially
large
transactions,
to
see
if
they
were
claiming
some
type
of
an
exclusion
from
the
realty
transfer
tax.
That
was
not
appropriate
and
in
that
case
we'll
assess
it
and
then
try
you
put.
J
J
D
J
J
What
I'm,
trying
to
get
to
is
I
think
there's
a
real
opportunity
for
education,
education
that
at
the
moment
of
sale,
the
person
may
be
first-time
property
owner
or
first
time
in
the
city.
It
would
be
a
great
opportunity
to
remind
people
that
they
need
a
renters
license
and
hio
rentals
license
if
vacant
license
and
if
there
are
other
certain
expectations
and
responsibilities
that
come
with
owning
a
property
in
the
city.
J
D
We
can
definitely
brainstorm
around
that.
We
also
we
had
at
one
time
and
I
don't
know,
and
we
could
you
know
we
visit
it
as
one
time
we
had
partnered
with
I
think
the
Philadelphia
board
of
realtors
22,
so
that
we
gave
them
like
collateral
information
that
they
could
hand
to
taxpayers
who
you
know
essentially
put
in
the
the
jacket
when
properties
were
going
for
sale
in
Philadelphia,
which
just
explained
a
little
bit
about
the
taxes
and.
J
That'll
be
great,
especially
when
it
comes
to
vacancy
yeah,
right
and
accountability
for
what
the
you
know,
educational,
what
the
law
is,
so
even
if
there
are
some
other,
you
know,
I'm
interested
in
you
know
pursuing
these
conversations.
You
know
working
with
other
departments
just
to
see
if
there
are
other
ways
where
we
can
deal
with
vacancy
blight
and
or
you
know,
responsibilities
of
a
property
owner
in
what's
required
from
the
city.
J
D
H
You,
council
president
well
and
a
few
more
questions,
I
wanna,
ask
but
I
want
to
mention.
First
of
all,
I
appreciate
the
first
four
months
of
my
term.
Here,
your
cooperation,
you
guys,
have
been
great
in
cooperating.
So
thank
you
very
much
for
that,
and
also
wonder
what
thank
you
for
the
great
job
on
the
EITC
outreach.
You
guys
did
this
year
the
website
everything
it
was
great
I.
H
D
It's
too
early
to
really
tell
how
much
was
claimed.
It
takes
some
time
to
get
that
kind
of
information
from
the
IRS.
What
we're
encouraged
by
is
the
volume
of
taxpayers
we've
had
through
the
free
tax
return
sites
and
and
we're
hoping
that
that's
definitely
going
to
make
an
impact
in
that
money
that
it
was
left
on
the
table,
I
gotta.
H
D
H
F
So
for
the
real
estate
taxes
on
when
you're,
going
by
mailing
address
about
six
percent
of
accounts
and
five
percent
of
the
amount
of
money
do
is
for
properties
where
the
mailing
address
is
outside
of
Pennsylvania
for
properties
and
that's
about
16.7
million
dollars,
including
interest
penalties,
everything
else
and
then
for
properties
that
are
outside
of
Philadelphia,
but
within
the
state
of
Pennsylvania.
The
mailing
addresses
of
about
seven
percent
of
properties
that
are
delinquent
and
five
percent
of
the
amount
due.
So
that's
another.
F
H
F
Okay,
so
ninety-two
percent
of
homeowners
are
current
on
the
real
estate
taxes.
The
remaining
eight
percent
is
20
around
20,000
delinquent
homeowners,
and
so
that's
twenty-two
percent
of
all
real
estate
delinquencies.
So
those
homeowners
Oh
97
million
dollars,
and
that's
about
twenty
percent
of
what's
due
so.
F
H
F
H
H
Tomorrow
k,
he
also
sent
me
the
figures
or
since
the
council
president
on
the
delinquency
numbers
they
just
cited.
Ozil
very
interesting
to
me
all
that
information,
so
the
ABI
value
is
important
because
we'll
know
our
collectability
rate,
you
know
if
it's
X,
if
it's
five
billion
dollars
against
500
million
owed,
we
know
we're
going
to
collect
that,
especially
also
on
the
commercial
trash
plus
the
value
of
the
lena
ballasts.
H
Eighty,
four,
okay
and
I
think
inflation
is
about
one
hundred
forty
percent,
since
1984
I
think
there
was
a
court
order
in
the
90s
that
said
that
court
system
has
to
be
self-sufficient.
We
should
be
paying
any
money.
My
question
to
revenue
is:
there's
fees
from
the
court
system
Sheriff's
Department
L&I.
Do
you
monitor
to
make
sure
that
those
fees
are
kept
up
to
date
and
kept
up
with
inflation,
because
on
the
court
system,
for
example,
if
it
was
kept
up
for
inflation,
we're
looking
at
probably
another
50
or
60
million
dollars?
H
H
I
You
quick
question:
we
passed
a
bill,
an
ordinance
that
became
law
that
talked
about
the
itemization
of
bills,
particularly
the
spirit
of
the
legislation,
was
for
seniors,
who
often
come
in
making
payments
on
bills,
sometimes
payment
agreements,
and
they
were
very
unclear
about
what
a
dollar
was
being
applied
to,
whether
it
was
penalty,
whether
it
was
interest.
What
what
were
the
different
categories-
and
that
was
some
years
ago
and
I
wanted
to
know
and
I
asked
you
this
one
before,
because.
D
D
And
I
had
indicated,
but
I
said,
I
was
unsure
and
I
would
get
back
to
you
so
that
I
thought
it
may
be
connected
to
our
new
cashiering
system,
and
that
is
the
case,
so
that
system
has
been
significantly
delayed
and
we're
looking
at
a
go,
live
of
the
basic
system
next
month
and
then
the
because,
during
that
process,
this
legislation
passed.
That
was
an
enhancement
to
the
system.
So
that
will
happen
after
next
month's
go
live,
I,
don't
know
the
exact
time
frame,
but
that
is
the
reason
for
the
delay.
D
It
still
is
in
the
plan,
and
that
will
happen
the
in
the
meantime.
What
we've
been
doing
is
the
legislation
says
that
for
any
taxpayer,
who
requests
a
detailed
or
an
itemized
receipt
that
the
department
will
furnish
it
and
we're
doing
that.
So
anyone
who
contacts
the
department
and
says
I
want
an
itemized
receipt
for
my
payment.
They
can
get
that
they
can
get
that
in
person
they
can
email.
Us
call
us
and
we'll
send
them
that
receipt
for
the
legislation
also
says
that
anyone
paying
in
person
at
the
window
will
get
one
automatically.
D
That's
the
piece
that
we're
not
doing.
We
do
give
them
a
receipt,
but
it
is
not
itemize.
Anyone
who,
at
the
window
requests
an
itemized
receipt.
We
will
have
one
sent
to
them.
So
that's
what
we've
been
doing
as
a
stopgap
and
and
once
the
system
goes
live
next
month.
Then
we'll
start
working
on
this
enhancement
and
I.
Don't
anticipate
that
to
be
long
but
I'm,
not
a
technology
person
so
on,
but
I
can
keep
your
office
certainly
a
prize
to
the
progress
so.
I
She
not
only
15,
but
on
the
first
she
was
putting
in
stamps,
putting
in
a
paper
check
and
paying
her
bills.
But
she
wanted
to
know
how
it
was
being
applied
and
I
think
when
we
talk
about
user
friendly,
I
think
when
we
talk
about
particularly
our
senior
citizens.
We
owe
the
customer
that
at
least,
if
they're
earnestly
trying
to
pay
their
bills,
that
the
least
they
should
know
this
one
went
to
the
principal.
I
This
one
went
to
the
interest
and
this
one
I'm
paying
penalty
before
because
they
think
every
dollar
applies
to
the
principal
that's
in
their
minds.
So
if
we,
if
we
at
least
explain
them
up
to
them,
that
that
is
not
the
case,
they
have
a
clearer
understanding
unit.
You
know
you
Sadie
mom
Sadie.
She
she
want
to
know
where
our
money
is
going
on
right.
I
D
Will-
and
I
think
it's
also
important
to
note
that
that
was
part
that
that
provision
was
part
of
legislation
which
changed
our
payment
processing
procedures
so
that
we
no
longer
prorated
payments
across
principal
interest
and
penalty,
which
was
very
confusing
to
taxpayers.
We
realize
that
so
we
made
the
switch
so
that
the
the
priority
for
processing
the
payment
is
to
principal
first.
So
so
that
made
it
easier
and
maybe
for
people
to
understand
how
their
money
was
being
a.
Why
thank.
E
Bank
accounts
president
councilman
Parker
was
not
able
to
be
here
this
morning,
but
she
had
some
questions.
I'm
going
to
ask
some
questions
on
her
behalf
from
in
am
I
understanding
that
we
have
a
person
has
a
delinquent
real
of
attacks.
They
have
a
separate
agreement
and
if
they
also
have
a
delayed
water
tax,
that's
also
a
separate
agreement.
Is
there
any
way
that
for
owner-occupied
for
owner
occupants,
if
they
have
a
delinquency
on
water
and
real
say
that
those
can
be
combined
in
one
payment
or
that
not
feasible,
based
on
our
technology?
I
think.
E
D
E
D
There's
a
couple
opportunities
for
first-time
delinquents,
and
one
of
the
things
that
we've
started
is
for
our
real
estate
tax
delinquents
first
time
delinquents.
We
get
a
notice
out
to
them
earlier.
We
get
them
in
with
a
collection
agency
earlier
and
then
before
they
actually
become
delinquent.
So
this
is
somebody
whom
it's
mrs.,
the
March
31st
deadline
for
real
estate
taxes.
D
E
D
I
think
that
that
is
also
a
factor
that
is
improving
our
delinquent
collections,
we're
getting
more
more
properties
listed
for
sale
and,
obviously
the
goal.
There
is
not
necessarily
to
take
the
property
to
sale
but,
to
you
know,
encourage
payment
and
we're
seeing
that
happening
and
that's
influencing
the
improvements
in
delinquent
collections
and
do.
E
D
D
C
F
D
E
So
also,
when
I
ask
some
question:
the
reference
to
partial
payments
for
a
tax
delinquency,
my
understanding
that,
under
an
affiliate
code
under
section
19,
9
05,
that
payments
are
generally
applied
to
the
principal
first.
However,
when
you
have
multiple
paying
for
multiple
tax
years
are
they're
paying,
for
how
does
that
work?
Are
they
paying
for
the
principal
multiple
tax
years
first,
or
are
you
doing
the
prince
interest
for
the
more
recent
texture
than
you're
going
to
the
principal
for
the
next
year?
Behind
then
I.
D
A
C
E
C
Yes
and
many
is
where
the
leads
were
sold.
The
debt,
the
entire
amount
of
debt,
was
sold,
so
the
your
friend
to
a
payment
from
a
taxpayer
right,
yes,
the
same
rules
for
payment
applications
would
apply
would
be
paid
from
the
oldest
to
the
newest
year
and
you
pay
down
principal
until
you
exhaust
all
the
money
you
have.
Okay,.
E
C
Before
I,
actually,
let
me
just
take
my
name
for
the
record
deputy
commissioner
mark
communities
for
collections.
Your
question
was
relating
to
what
would
happen
for
the
person
that
acquire
the
means.
What
happens
is
when
the
liens
are
sold.
The
purchaser
of
the
liens
I'm,
sorry
I'm,
basically,
steps
into
the
shoes
of
the
city
so
that
they
have
every
right
that
we
would
have
with
respect
and
every
tool
that
would
be
available
for
us,
including
for
foreclosure
sale.
They
also
have
all
the
responsibilities
and,
more
importantly,
the
property
owner
is
not
affected
by
the
sale.
E
C
E
C
Well,
one
of
the
rules
that
what
happens
is
when
that
when
the
liens
were
sold
all
of
those
years,
any
payment
that
comes
in
it's
applied
first
to
those
years.
Yes,
so
if
you
have
as
an
area
where
the
person
has
paid
all
of
that,
and
there
some
account
where
that
has
happened,
where
those
beings
have
been
paid
that
any
subsequent
year
after
that,
the
city,
any
payment
that
comes
in
the
city
applies
it
to
the
years
that
he
has
retained.
Okay,
that
does
that
answer
your
question.
Yes,.
H
If
there
is
such
a
thing,
I
just
want
to
comment
on
the
lien
sale
following
up
with
councilman
green
I
thought
the
lien
sales
were
pretty
successful
and
I
thought
that
there
were
three
steps
in
the
process
according
if
I'm
wrong.
The
first
step
is
the
notice
step.
The
second
step
is
to
make
a
deal
or
program
a
plan
of
paying
and
third
step
is
to
actually
sell
the
league
and
my
recollection
on
the
two
sales
of
the
week.
H
We,
when
we
notice
we
got
like
fifty
to
fifty-five
percent
of
people
that
came
forward
and
paid
and
then
I
think
we
had
a
lot
of
people
come
into
payment
plans.
I
think
the
only
area
where
we
didn't
do
so
well
was
in
our
requirements
of
actually
buying
the
lien
I.
Think
we
set
the
bar
pretty
high,
and
that
might
be
an
area
may
want
to
look
at
if
we
do
this
again,
but
I
think.
Overall,
it
was
a
huge
success
and
I.
H
Don't
think
the
revenue
department
got
enough
credit
for
that,
what
they
accomplished
in
that
sale,
but
that
was
very
good
sale.
So
I
just
want
put
on
the
record
there's
my
quicken
quick
questions.
I
read
about
it
in
the
paper
mail
room.
I
know
its
controller
loves
the
mailroom
and
my
question
is:
do
you
guys
have
that
under
control.
D
Yes,
we've
made
great
improvements
in
the
mail
room
since
we
became
aware
of
the
problems.
We
still
have
work
ahead
of
us,
so
we're
not
stopping
here.
We've
we
put
a
database
in
place,
so
we
can
track
the
mail
we're
getting
reports.
We
have
a
significant
managerial
oversight,
we've
reduced
over
time,
we're
looking
in
we've
brought
in
additional
staff,
so
we
filled
some
vacancies.
D
H
D
H
D
H
D
F
So
one
of
the
innovative
features
of
the
data
warehouse
and
case
management
system
is,
it's
actually
a
benefits
based
contract,
which
means
no
matter
how
big
a
boondoggle
it
could
be,
there's
no
way
that
the
vendor
gets
paid
unless
we
actually
generate
more
money.
So
basically,
the
cost
of
the
system
is
about
7.5
million
dollars,
but
the
way
they
get
paid
is
25
cents
out
of
each
additional
dollar.
We
collect
up
into
that's
up
until
that
7.5
they
can't
go
beyond
it,
so
they
won't
see
any
upside.
H
H
I
also
get
from
you
not
now,
but
in
writing.
In
the
next
couple
weeks,
the
taxes
we
build
in
1991
as
a
city
1996
every
five
years,
2001
2006
and
2011.
Just
what
we
built
last
question,
the
revenue
department
used
to
have
a
program
that
identified
people
who
receive
pensions
from
the
city
and
determine
whether
or
not
they
were
delinquent
taxes
that
they
owed
the
city.
Are
we
still
doing
that
or
we
stop
doing
that?
We.
D
Are
still
collecting
so
we
ran
that
several
years
ago,
I'm
forgetting
the
exact
year,
but
on
2011
we
ran
that
project
and
the
identified
delinquents
are
continuing
to
pay
out
of
their
pensions.
We
also
check
new
employees
that
come
into
the
city
at
the
time
of
high
ring,
so
we
did
it.
It
was
a
two-part
process.