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From YouTube: City Council - May 15, 2019 - Part 2 of 2
Description
City Council, meeting 7, May 15, 2019 - Part 2 of 2
Agenda and background materials:
http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=15353
Part 1 of 2: https://www.youtube.com/watch?v=HZTXzySBxnw
Meeting Navigation:
0:09:07 - Meeting resume
A
D
D
It
was
a
creation
that
shouldn't
have
been
created
and
the
story
did
not
end
at
all.
Well,
so
under
what's
in
place
now,
which
is
what
is
really
having
the
wrecking
ball
taken
to
it.
As
we
heard
from
our
chief
planner
and
an
excellent
report,
we
have
a
multi-year
supply
of
new
housing
that
we
have
produced,
that
we
have
approved
without
any
prodding,
and
that
consists
of
a
hundred
and
forty
thousand
units
that
are
approved
and
not
yet
built,
and
another
hundred
and
sixty-seven
thousand
units
that
are
under
review.
D
We
have
a
system
that
gives
a
lot
of
authority
to
the
decision-making
in
this
body.
The
reports
from
the
professional
planning
staff
and
the
approvals
by
Council.
So
most
of
that
is
obliterated,
and
we
have
here
an
issue
I
think
that
to
go
back
to
the
mayor's
comments
about
you
know
taking
this
to
the
streets,
taking
this
to
people's
front
doors,
we
have
an
issue
that
really
crosses
all
party
lines
that
you
know
when
you
start
talking
about
having
strong
communities
or
livable
cities,
it's
not
a
an
issue
for
the
left
right
or
the
center.
D
It's
everybody's
issue.
Everybody
wants
that,
regardless
of
their
political
orientation
and
evolve
the
legislation
that
come
flooding
out
the
last
in
the
last
little.
While
this
is
the
one
that
I
think
is
probably
the
Achilles
heel
for
this
government-
and
hopefully
they
will
recognize
that
in
time
to
reverse
a
lot
of
the
things
they're
doing,
but
in
any
case
we
really
need
to
take
this
one
out
to
the
people.
Take
something
that's
complicated
and
explain
it
in
fairly
simple
chunks
and
I.
D
Think
the
chief
planner
has
made
it
easier
for
us
to
do
that
and
again.
This
is
one
that
we
really
need
to
make
sure
that
people
pay
attention
to
the
others
are
about
money,
which
is
a
big
problem.
You
never
underestimate
how
much
we
money.
We
need
to
run
the
city
properly,
but
good
planning
is
really
what
makes
a
city
special
that
makes
it
livable.
That
makes
us
at
a
place
that
we're
all
proud
to
call
home,
and
that
is
really
being
taken
away
from
us
here.
E
I'd
like
to
move
that,
in
the
event
that
bill
108
receives
Royal
Assent,
City,
Council
requests,
the
chief
planner
and
executive
director
city
planning
to
report
to
the
first
available
planning
and
Housing
Committee
meeting
outlining
any
area
of
the
city
that
may
require
a
holding
provision
until
all
regulations,
transitional
measures
and
financial
uncertainties
related
to
bill
108
are
resolved.
I've
discussed
this
with
the
chief
planner
and
I'm,
not
saying
that
he
told
me
to
do
it,
but
I'm
saying
he
told
me
he
can
do
it.
E
We
as
a
city
sit
in
between
community
interests
and
the
interests
of
property
owners
when
we
consider
development
applications.
Yes,
people
who
own
property
have
the
right
to
ask
us
to
consider
a
development
application,
and
yes,
we
also
have
a
larger
responsibility
to
make
sure
that
those
new
buildings
are
built
in
communities
that
are
worth
living
in.
That's
our
job.
It's
literally
our
job
and
the
province
of
Ontario
in
their
legislation
has
thrown
our
ability
to
do
that
job
into
complete
uncertainty.
We
just
don't
know
it
doesn't
look
good.
E
E
We
should
all
remember
that
a
third
party
advertising
organization
called
Ontario,
proud
received
$400,000
from
large
developers
in
Ontario
to
influence
this
current
election
and
I,
for
one
am
not
surprised
at
all
that.
One
of
the
very
first
things
this
government
has
done
is
to
gut
planning
law
I'm,
not
saying
that
it
was
$400,000
direct
payment,
but
boy.
The
coincidence
is
strong
and
we
have
a
duty
to
make
sure
that
money
isn't
what
sets
law
and
policy
in
the
province
of
Ontario
and
in
the
City
of
Toronto.
E
We
have
a
duty
to
make
sure
that
we
are
actually
building
communities
based
on
what
the
people
who
live
in
the
City
of
Toronto
want
developers,
don't
care.
Frankly,
what
the
City
of
Toronto
will
be
like
20
years
from
now,
because
the
way
the
system
works
they
come
in,
they
make
their
application,
they
get
their
financing,
they
build
their
building,
they
take
their
profit
and
they
leave
and
the
mess
they
leave
behind
is
up
to
us
to
try
to
manage
so
I
want
to
say
to
them
very
clearly.
E
Well,
those
developers
need
to
look
at
this
legislation
and
recognize
that,
while
it
might
mean
money
for
them,
it
does
not
mean
the
city
they
have
talked
about
in
all
the
community
meetings
when
they've
defended
their
development
applications
in
all
the
meetings
at
community
council
where
they
send
a
lawyer
to
say
no,
no
we're
one
of
the
good
guys
and
all
the
times.
They've
come
in
to
see
us
in
our
offices
and
said
no,
no,
we're
not
like
other
developers,
we
believe
in
a
healthy
City.
E
We
want
to
keep
investing
well,
if
you're,
that
kind
of
developer,
if
you're
the
kind
of
developer,
who
claims
to
believe
that
Toronto
should
continue
to
be
a
great
place
to
live.
You
need
to
speak
out
today.
You
need
to
tell
the
province
of
Ontario
thanks,
but
no
thanks.
We
need
as
developers
regulatory
certainty.
We
need
to
understand
that
we're
investing
in
a
city
not
just
taking
profit
out
of
it.
So
if
you're
listening
you've
heard
from
councillor
Layton,
you've
heard
from
me,
you've
heard
from
others.
A
F
F
Oh
now
we're
doing
it.
You
can
have
some
of
mine,
okay,
hey!
Please,
please
take
some
of
mine
anyways.
The
question
I
have
so
I've
got
all
these
applications
that
are
right,
different
stages
right
now,
I've
got
different
every
day.
I've
got
another
application,
that's
being
proposed.
I
got
one
developer
that
tore
down
a
historic
building
at
one.
You
know
the
area
well,
North
Toronto
there,
Roselawn
and
young.
You
tore
down
the
historic
Bank
of
Montreal.
Now
he
wants
to
tear
down
the
historic
and
Johnson
center
and
put
up
high-rises.
E
There
was
a
theme
in
the
report
and
the
remarks
from
the
chief
planner
today.
The
theme
was,
we
don't
know,
there's
so
much
so
many
pieces
have
been
thrown
up
in
the
air
here
and
so
little
has
been
explained
about
how
they're
gonna
we
don't
know
how
this
new
community
benefits
plan
will
work.
We
don't
know
how
we're
gonna
manage
an
application
deadline
of
90
days
when
the
public
notice
requirement
is
20
days.
We
don't
know
how
these
major
transit
station
areas
are
gonna
work.
We
there's
a
ton,
we
don't
know
so
what?
E
What
my
motion
says
is
if
this
bill
passes
and
I
hope
it
doesn't
I
hope,
I
hope,
common
sense
prevails
and
in
the
best
judgment
of
the
the
chief
planner
and
the
planners,
they
look
at
it
and
say:
well,
you
know
in
this
kind
of
area
we
just
don't
know
what
the
rules
are
put
on
an
age
tell
the
developers.
Sorry
we're
not
we're
not
letting
you
go
ahead
in
an
environment
of
uncertainty.
E
We
have
an
obligation
as
a
government
to
make
sure
there
are
clear
rules
and
we
can
clearly
understand
how
the
community
is
going
to
absorb
that
development.
So
I
can't
tell
you
site
by
site
and
that's
why
I've
asked
the
chief
planner
to
use
his
best.
His
best
judgment,
to
tell
us
where
we
need
to
put
the
brakes
on
in.
F
Terms
of
the
holding
bylaw
th,
which
would
basically
freeze
development
that
at
that
location,
could
it
be
multiple
locations
like,
for
instance,
I've
got
I
know
how
many
and
duffer
New
York
Dale
area
coming
at
me.
So
can
I
ask
for
an
H
for
the
chief
planner
to
look
at
maybe
freezing
that
whole
area
Dufferin
and
Yorkdale.
So.
E
Again,
I
don't
even
know
what
a
good
metaphor
to
explain
this
is,
but
we
have
an
enormous
Lea,
complex
planning
process
with
a
dozen
or
a
hundred
moving
parts.
If,
in
the
chief
planners
wisdom,
the
the
law
that's
passed,
doesn't
give
us
an
ability
to
do
clear
planning
with
a
clear
set
of
rules
in
some
parts
of
the
city,
maybe
employment
lands,
maybe
around
transit
stations,
maybe
where
we
own
a
lot
of
public
property
and
want
to
imagine
affordable
housing.
E
Maybe
you
know-
maybe
maybe
maybe
so
I
can't
give
you
a
specific
answer,
councillor
Cole,
but
what
I
can
tell
you
is
what
I'm
trying
to
do
is
to
make
sure
that
if
the
province
is
foolish
enough
to
pass
this
law
as
it's
currently
drafted,
and
we
wind
up
in
a
circumstance,
that's
as
chaotic
as
I
imagine,
it
will
be.
The
chief
planner
will
be
in
a
position
to
tell
us
what
to
do.
G
Thank
you,
madam
Speaker
I
have
motions
I'd
like
to
place
and
I
would
just
start
by
walking
through
them
very
quickly.
The
first
motion
is
about
really
providing
online
resource
and
a
public
guide
to
communicate
the
impacts
of
bill.
108
I.
Don't
think
residents
fully
understand.
Nor
do
we
the
full
impacts
of
this,
and
we
may
not
even
know
them
for
years
to
come,
which
is
unsettling
in
itself,
but
I
think
it's
really
important
to
be
able
to
communicate
effectively
to
our
residents
in
a
clear
and
concise
manner
and
accessible
number
two.
G
This
is
about
the
young
edgington's
secondary
plan,
which
still
sits
before
the
Minister
Council
adopted
that
in
July
of
2018
fully
and
unanimously,
and
we
would
like
that
plan
approved
and
so
I'm
asking
once
again
to
send
that
message
to
the
minister
that
the
City
Council
approved
this,
and
we
would
like
it
to
move
forward
number
three.
The
third
item
is
basically
to
provide
compensation
to
the
City
of
Toronto
for
the
number
of
appeals
that
are
going
to
increase
the
litigation
that's
going
to
increase.
G
If
these
proposed
legislative
changes
come
into
effect,
the
province
needs
to
pay.
So
we're
gonna
have
more
costs
around
lawyers
and
planners
and
they
like
to
say
growth
for
growth.
We
all
like
to
say
growth
for
growth,
so
number
four
is
just
a
related
to
the
TTC
I
think
there
will
be
impacts
on
the
TTC.
The
PI
is
going
to
be
smaller
and
I
believe
that
the
PI
can
only
go
so
far,
so
I
think
there
will
be
delays
and
potential
revenue
loss
or
any
potential
risks
delays
revenue
loss.
G
We
need
to
be
fully
informed
on
I.
Just
want
to
start
my
comments
by
a
dodging
the
work
of
the
of
the
team.
That's
on
page
35
of
this
report,
Kerry
Robb
and
Murray
and
Kelly
I
know
how
hard
these
four
staffers
and
it
was
an
inter
divisional
team,
which
is
very
impressive
on
to
itself,
but
I
know
they
worked
long
hours
pulling
this
together
and
I'm
sure
their
associates
and
colleagues
as
well.
But
it's
a
very
impressive
report.
G
It's
one
of
the
best
I've
ever
seen
and
I
just
wanted
to
acknowledge
this
green
team
that
pulled
this
together.
Bill
108
will
be
devastating
for
our
neighborhoods.
We
are
a
city
of
neighborhoods.
That's
what
we
pride
ourselves
on
and
this
legislation
is
very
discouraging
it's
a
step
backward
after
years
and
years
of
hard
working
and
neighborhood
advocacy.
G
G
So
if
you
look
at
the
themes,
one
is
the
return
to
the
OMB
and
I
actually
think
this
is
creating
more
duplication,
which
the
province
boasts
about
getting
away
from
and
redundancy
it's
going
to
be
the
same
review
twice
and
once
again,
Toronto
will
be
left
out
in
defining
our
own
neighborhoods
number.
Two,
the
community
benefits
I,
don't
think
we
again
I'm
going
to
repeat
myself,
understand
the
full
impacts
of
this
and
won't
maybe
for
years
to
come,
but
this
is
going
to
impact
the
city's
public
realm.
G
This
is
going
to
impact
our
green
infrastructure
and
our
playgrounds
and,
as
we
heard
from
our
senior
staffer,
even
water,
trying
to
get
water
in
place,
water
pipes,
etc.
So
all
these
things
that
I've
just
identified
even
going
from
gray
back
to
green
all
of
these
things
are
in
jeopardy
again
very
disconcerting.
G
We
have
some
of
the
most
professional
impressive
planners
in
all
of
North
America
on
our
team
will
not
be
influencing
the
future
of
this
city,
so
I
hope
you'll
support.
These
motions,
I
would
just
stop.
I
would
just
finish,
wrap
up
really
and
my
comments
by
saying
doing
a
little
shout
out
to
the
John
Fisher
parents,
who,
when
counsel
decided
that
maybe
maybe
an
68
story,
mid-rise,
should
go
off
beside
John
Fisher
last
term.
Maybe
we'd
give
them
a
bit
more
a
few
more
stories
and
go
up
to
12.
G
I
H
G
So
that's
a
great
snapshot
of
how
we
should
be
planning
in
Toronto
how
we
should
be
defining
our
neighborhoods
and
ensuring
that
we
have
the
infrastructure
of
you
as
you've.
Just
given
a
number
of
great
examples,
we
have
the
infrastructure
to
support
the
level
of
development
and
we
I
don't
have
to
tell
you.
It's
been
quite
aggressive
in
the
young
Eglinton
area.
Most
of
us,
the
three
of
us
spending
most
of
our
evenings
at
public
meetings
so
and
there's
lots
more
coming
down
the
pipe
so
absolutely
correct.
H
Is
it
not
true
that
after
we
worked
with
our
communities,
we
work
closely
with
planning
staff?
It
was
approved
unanimously
by
council,
submitted
to
the
minister
of
municipal
affairs.
Is
it
not
true
that
now
it
has
been
lingering
sitting
somewhere
on
his
desk
figuratively
for
all
these
months,
including
an
extension
on
the
deadline
to
review
it
and
approve
it?
Meanwhile,
there's
no
pause
than
all
the
applications
coming
forward,
but
we
don't
have
the
protections
of
the
secondary
plan
to
make
sure
that
quality
of
life
is
the
priority
over
just
more
development.
Exactly.
G
And
so
that's
why
I've
identified
it
today.
This
was
approved
by
council
last
term
last
July
and
we
worked
hard
to
get
that
wrapped
up
by
the
end
of
the
term,
not
just
the
city
councillors
but
planning
staff
and
the
residents.
So
we
should
have
heard
by
now.
We
haven't
it's
been
extended
and
that's
simply
not
acceptable
because,
as
you're
saying
more
applications
come
in
and
it
continues
to
be
the
Wild
West
and.
G
A
F
F
I'm
worried
about
that,
because
I've
got
many
of
my
residents
that
don't
go
to
online
for
their
information.
They
need
face
to
face
conversations.
They
need
telephone
calls.
They
read
newspapers,
they
read
bulletins
fliers.
Can
we
include
in
your
motion
for
the
people
out
there
that
don't
spend
their
whole
time
with
their
thumbs
on
their
device
for
some
kind
of
resources
beyond
the
online
stuff?
So.
G
F
J
I
have
a
motion
here:
City
Council
requests
the
chief
planner
executive
director
City
Planning,
to
send
a
copy
of
the
report,
our
May
fourteenth
report
from
the
chief
planner
and
executive
director
city
planning
to
all
residents
associations
and
all
residents
who
have
been
involved
in
development
applications
with
a
letter
from
the
chief
planner
and
executive
director,
City
Planning.
So
unfortunately,
I
wasn't
here,
I
apologize
for
not
being
here
this
morning.
I
was
suffering
from
some
food
poisoning,
but
I
did
watch.
You
all
make
tremendous
points
this
morning.
J
They've
poured
a
lot
of
their
life
into
this
and
now
I
think
they
need
to
know
exactly
what
City
Council
has
passed
and
that
will
also
probably
include
the
any
amendments
or
add-ons
and
I.
Think
it's
important
that
those
who
have
attended
meetings
we
can
think
of
some
of
those
meetings
and
some
of
the
stakeholder
groups.
They
truly
do
need
to
understand
the
new
reality
if
bill
108
is
actually
brought
into
force
because
they
need
to
hear
directly
from
our
chief
planner.
J
It's
not
a
development
application,
so
they're
not
going
to
be
notified,
but
I
think
we
really
have
to
make
sure
everybody's
up
to
date
and
alongside
of
us
most
people
and
many
people
actually
can
get
this
by
email,
because
when
they
sign
up
for
planning
when
they
sign
up
for
planning
meetings
to
be
involved
and
kept
up
to
date
on
developments,
they
put
their
email
down.
So
that's
I
think
a
letter
from
mr.
J
Lynn
turn
saying
this
is
what
happened
city
council
and
how
concerned
we
are
I,
don't
really
care
about
the
forum,
but
I
do
think.
There's
a
covering
letter
saying
this
is
you've
been
involved
in
development,
and
you
must
see
this
or
unless
it
I,
don't
want
to
start
second-guessing.
Coming
from
the
mayor
or
whatever
I,
don't
care
could
come
from
America
come
from
councilor
by
law
can
come
from
our
chief
planner,
but
I've
got
chief
planner
here
and
that's
really
incumbent
upon
us.
It's
easy.
It's
simple
to
do.
J
We
are
seeming
to
go
backwards
here.
This
is
another
bolt
from
the
blue,
sending
us
backwards.
It's
downloading
problems
because
we're
not
going
to
have
enough
finances
to
do
the
things
we
want
to
do
and
it's
uploading
all
of
the
decision-making
about
our
neighborhoods
one
more
time
to
an
OMB
that
will
have
an
aerial,
narrow
or
framework,
because
we
don't
have
any
ability
to
negotiate
the
mitigation
strategies
for
some
of
these
developments.
J
Some
of
them
there
just
needs
to
be
an
H,
because
I
don't
think
we
can
take
unbridled
development,
all
of
the
water
going
into
those
sewers
and
then
flooding
so
many
basements
in
my
ward
and
Brad
Bradford,
councillor
Bradford's
Ward,
practically
underwater
we've
had
a
EA
done,
but
all
of
that
all
of
that
stormwater
all
of
that
stormwater
all
comes
down
and
goes
to
one
or
two
places
in
the
city.
So
I'm
very
pleased
with
this
report.
J
K
Thank
You,
speaker
speaker,
this
is
another
one
of
those
ones
where
you
kind
of
shake
your
head
and
you
say
like:
what's
what's
really
going
on
here,
I
remember
a
long
time
ago,
I
was
a
newly
elected
trustee
and
we
were
debating
something
and,
and
one
of
the
things
that
one
of
the
older
folks
on
the
on
the
board
kept
saying.
If
it
ain't
broke,
don't
fix
it,
and
you
know
maybe
I
was
I,
was
a
young
guy
and
didn't
quite
understand
that,
but
I
understand
that
far
far
better
now
you
know.
K
K
K
K
So
therefore
you
know
what
we
do
tell
you
what
we
do,
but
let
me
let
me
say
that
another
way
I
was
at
a
meeting
the
other
night
at
the
corner
of
Western
and
Finch
guy
went
to
build
a
little
building
there
and
can
I
tell
you
what
people
were
taught
were
saying
at
that
meeting:
where's
our
Park
where's,
our
daycare,
where's,
our
library
where's,
our
Community
Center.
You
bring
in
all
of
these
new
people
into
the
area.
You
know,
where's
our
road
space
where's,
our
transit.
How
do
you
serve
that
development?
K
K
They
get
to
do
what
they
like
build,
what
they
like
as
high
when
as
much
as
as
they
want
short
today
from
120
days
to
90
days
to
appeal,
go
go
to
the
Ontario
Municipal
Board
get
what
you
like
we're
going
to
cap
all
these
formulas,
and
you
know
what
guys
you're
not
going
to
be
able
to
charge
the
developers
nothing.
Why?
Because
the
developers
have
been
screaming
that
the
system
is
broken,
you've
all
been
light
hearing
out
loud
and
clear
yeah.
K
K
I'll
tell
you,
when
you
haven't
heard
that
not
in
the
last
past
couple
of
decades,
because
it's
not
broken
I,
remember
driving
along
the
401
near
Dickson,
via
Dixon
exit
during
the
provincial
election,
big
billboard,
duck
Ford
pictured
duck
Ford,
and
the
slogan
was:
what
was
the
slogan
again
remind
me?
People,
oh
yeah,
for
the
people
and
underneath
in
italics,
it
said
help
is
on
the
way.
K
Well,
she
had
a
question
mark
and
then
with
a
little
for
whom
this
help
on
the
way
I'll
tell
you
who
helped
was
on
wave
for
those
developers
that
be
crying
that
they
want
to
make
more
money.
They
haven't
been
making
enough,
so
they
want
to
make
a
little
more.
So
where
did?
What
is
that
for
it
in
the
Conservatives?
Let's
give
him
a
little
more
help.
They
need
help.
K
K
You
know
what
maybe
somebody
didn't
say
that
to
him
and
he
didn't
he
didn't
focus
in
on
now,
but
that's
what
he's
doing
he's
giving
a
break
to
developers
who
have
been
making
billions
of
dollars,
and
you
know
who's
going
to
pick
up
the
tab
for
that
Torontonians
through
their
property
taxes.
That's
the
kind
of
help
that
that
billboard
should
have
said
help
is
on
the
way
for
the
developers
and
Torontonians
are
going
to
pay
for
that.
A
A
We
have
the
up
Express,
we
have
to
go,
we
have
the
Eglinton
subway
and
we
have
no
development
at
all
up
in
the
stockyard,
the
st.
Clair
and
killed
all
over
vacant
warehouses.
We
need
intensification
if
we're
going
to
have
goal
at
st.
Clair
and
keel.
So
you
may
have
a
lot
of
development
but
I.
Don't
we
want
development
in
our
area?
We
need
it
and
I'll.
Give
you
a
perfect
example
of
what
we
did
in
Weston
with
Rockport
with
Rockport
at
22,
John
Street.
A
We
just
completed
the
development
and
it
was-
and
it
was
where
the
will
we
help
the
up
express
in
the
goal.
It
was
a
partnership
with
Metrolinx,
so
we
have
residential.
We
have
affordable
housing,
Artscape
kent
that
came
in.
We
have
the
cultural
hub
and
we
have
the
outdoor
farmers
market
all
these
benefits
that
we
received,
and
that
is
going
to
trigger
other
development
in
the
area
which
we
need,
because
we
have
nothing.
We
have
no
retail,
we
have
all
vacant
stores,
so
we
want
to
intensify
the
area.
St.
A
clair
and
kill
needs
to
be
intensification
as
well,
so
by
putting
a
hold
on
some
of
these
areas
like
I,
really
feel
that
it
may
not
be
may
not
benefit
areas
that
we
really
need
support
in
and
countered
by
law.
You
know:
options
for
homes,
affordable,
housing.
It's
been
five
years
since
the
planning
staff
has
processed
that
application
hasn't
been
processed.
Yet
you
know
like
I,
don't
know,
I
mean
we.
We
need
to
promote
development
and
maybe
some
parts
of
the
city.
A
You
don't
want
it,
that's
fine
get
rid
of
it,
but
we
need
good
development.
We
need
benefits,
we
need
daycare
centers.
We
need
all
these
benefits
and
and
schools
and
libraries
in
our
Ward
and
we're
not
going
to
get
it
if
we
don't
have
development
I.
Think
it's
really
important
as
well
is
that
we
have
a
public
and
private
partnership
that
we
did
with
Rockport.
With
that
development
application,
we
got
a
lot
of
benefits.
A
It
was
it's
it's
one
of
the
model
projects
that
we
have
in
the
whole
city,
so
I
think
we
need
more
of
that
and
I
don't
want
to
stop
development
in
my
ward,
because
I
don't
have
any
development.
I
have
no
section
37,
so
we
need
that
so
to
put
a
holding.
I
have
an
issue
with
that.
So
I
just
had
to
see
that.
Thank
you.
Thank
you.
F
L
M
Think
that
it's
also
important
for
us
to
make
sure
that
our
mpps,
our
counterparts
start
to
understand
what
some
of
these
community
centers
some
of
these
daycares.
Some
of
these
facilities
that
are
going
to
be
put
at
risk
with
the
new
legislation
is,
and
also
as
soon
as
the
legislation
is
passed.
I
think
it
is
important
to
get
the
financial
impact
that
this
is
going
to
have
on
the
city
and
and
planning
changes.
M
And
finally,
as
councillor
Carol
mentioned,
I
think
it
is
important
to
request
the
province
to
hold
fulsome
standing
committee
meetings
on
this
matter.
Madam
Speaker
I
would
like
to
start
by
thanking
staff.
This
wasn't
this
was.
This
was
an
incredible
amount
of
work
that
was
done
in
a
very,
very
short
time
frame
and,
as
said
by
several
colleagues,
it
is
one
of
the
best
reports
I've
seen
in
here.
M
It
is
sensible,
it
is
comprehensive,
it
is
reasonable
and
it
is
about
planning
a
city
that
we
can
all
be
proud
of
and
and
I
think
what
I
got
from
the
report
and
from
what
I
listened
to
in
the
media
about
this
legislation
is
that
there's
certain
principles
and
I
think
the
goals,
the
main
goals
of
the
legislation
that
are
very
much
in
common
with
where
we
want
to
get
affordability.
Of
course,
we
want
to
get
affordability,
there's
actually
certain
things
in
the
legislation
that
we're
doing
they
talk
about
secondary
Suites.
M
We
just
discussed
that
last
council
meeting
about
the
missing
middle
we're
constantly
talking
about
how
to
build
more
missing
middle
here
in
the
city.
The
legislation
talks
about
that
certainty.
Of
course,
we
want
certainty
and
speeding
up
the
process.
We
are
in
the
final
stages
of
an
end-to-end
review
in
in
our
planning
process.
We've
been
in
conversations
with
the
industry.
We've
been
in
conversations
here
in
the
city
to
improve
the
process
and
I
think
that
we
should
always
strive
to
improve
the
process,
and
we
know
that
we
can
always
do
better.
M
However,
when
we
start
going
through
the
legislation-
and
that
is,
is
I-
think
what
the
concerns
that
were
raised
in
here
when
we
start
going
through
the
legislation-
and
you
start
looking
into
affordability,
you
start
seeing
that
actually
the
money
that
we
collect,
for
example,
not
a
lot
of
it
I-
have
to
say,
but
the
money
that
we
collect
for
affordable
housing.
For
example,
it's
getting
scrapped,
we're
not
going
to
be
able
to
collect
it
anymore,
the
money,
the
the
inclusionary
zoning,
it's
actually
gonna
be
limited.
M
M
Gonna
look
like
we
have
no
idea
what
this
is:
gonna
be
bringing
to
the
city
with
billions,
millions
of
millions
of
dollars
in
capital
projects,
just
where
we
don't
know
where
it's
gonna
end
up
so
I,
don't
know
what
kind
of
certainty
this
actually
brings
to
the
process
and
what
certainty
does
it
bring
in
and
in
having
one
third
of
our
employment
plans
now
with
a
big
uncertainty?
What
what
is
actually
this
gonna
do
to
the
land
value
of
all
these
all
these
lands
in
our
cities?
So
how?
M
How
is
this
all
going
to
translate
to
affordability,
to
the
purchaser
and
to
the
or
to
the
tenant?
We
have
no
idea.
How
is
this
gonna
be
measured?
We
have
no
idea,
and
you
know
speed
of
the
process.
How
long
is
this
gonna
take?
How
long
is
this
going
to
be
transition
to
I?
Think
that
what
we're
saying
and
then
the
recommendations
and
and
the
the
the
the
report
that
staff
put
in
front
of
us
is
extremely
reasonable.
M
We
put
all
our
knowledge
at
the
table
and
we're
hoping
that
through
some
of
these
recommendations,
we
can
actually
get
to
weep
where
both
want
to
get
where,
which
is
some
bring.
Some
affordability
break
some
some
certainty
and
definitely
have
some
speed
in
the
process.
I
do
want
to
tackle
something
that
you
know.
M
I
hear
a
lot
of
people
saying
that
you
know
this
legislation
was
needed
because
counselors
just
cave
into
NIMBYism,
they
don't
approve
development,
and
so
we
need
to
take
this
power
out
of
them,
because
you
know
there's
too
much
NIMBYism
in
the
process.
There's
too
many
NIMBYism
in
the
municipal
process,
I,
don't
know
about
many
of
you
and
and
there's
always
a
certain
level
of
people
that
are
very
resistant
to
change.
Anything.
M
A
B
A
B
A
A
A
A
Notice
that
this
motion
has
been
given
this
motion
as
subject
to
refer
to
the
Etobicoke
York
Community
Council,
a
two-thirds
vote
is
required
to
waive
referral.
This
motion
relates
to
a
Toronto
local
appeal
body
hearing
and
has
been
deemed
urging
on
favor
of
wavy
and
referral
carried
on
the
item
off
a
per
carry.
A
A
A
A
H
A
A
D
B
A
A
F
A
B
A
Mm
714
notice,
if
this
motion
has
not
been
given
a
2/3
vote,
is
required
to
waive
notice
this
motion
subject
to
referral
to
the
economic
and
Community
Development
Committee.
A
2/3
vote
is
required
to
waive
referral.
This
motion
has
been
deemed
urgent
by
the
chair
on
favorably,
be
notice
on
favor
Kari.
You
want
a
recorded
vote
on
the
notice.
H
J
A
B
B
A
A
Cressie
is
holding
the
item
down
mm
716
notice
that
this
motion
has
not
been
given
a
2/3
vote
is
required
to
waive
notice.
This
motion
is
subject
to
referral
to
the
plan
in
the
Housing
Committee.
A
two-thirds
vote
is
with
part
two
a
referral.
This
motion
has
been
deemed
urgent
by
the
chair
recorded
vote
to
waive
notice.
A
A
A
A
B
A
A
A
A
A
E
A
H
C
I
I
Secondly,
we
made
56
formal
recommendations
to
improve
fairness
and
how
the
city
serves
people,
and
the
last
number
I'd
like
to
highlight
is
that
we
conducted
ten
consultations
with
city
staff,
and
this
is
when
we
deal
when
we
work
with
city
staff
proactively
on
processes
or
systems
that
they
are
designing
or
refining,
in
order
to
ensure
that
administrative
fairness
is
built
into
those,
and
we
hear
very
often
now
we
you
know
when
we're
designing
something
we
ask
ourselves.
What
would
the
Ombudsman
say?
I
What
would
the
Ombudsman
tell
us
to
do
in
this
instance,
which
we
feel
is
a
very
valuable
endorsement
of
the
work
that
we
do
and
the
education
that
we
provide
in
terms
of
where
our
complaints
originate?
This
has
really
stayed
remarkably
consistent.
Over
the
years
we
have
always
received
about
double
the
number
of
complaints
from
Toronto
and
East
York.
I
As
from
any
of
the
other
three
quadrants,
we
continue
to
do
targeted
outreach
in
Etobicoke,
York,
Scarborough
and
North
York
and
I
would
just
like
to
say
that
for
councilors
who
represent
awards
in
those
areas,
particularly,
we
are
always
available
and
very
keen
to
partner
with
you
on
outreach
of
any
kind.
So,
if
you're,
having
a
community
fair
or
some
other
event-
and
you
see
a
rule
for
for
me
or
my
staff-
please
let
us
know
we'd
be
very
happy
to
participate
in
terms
of
fairness,
problems
that
we
found
in
2018.
I
I
This
is
our
administrative
fairness
triangle.
As
you
know,
our
the
job
of
my
office
is
to
stand
up
for
administrative
fairness
and
as
a
matter
of
law,
every
person
who
deals
with
the
City
of
Toronto
government
is
entitled
to
the
three
kinds
of
fairness
in
this
triangle,
in
every
single
interaction
that
they
have
with
city
staff,
they're
entitled
to
a
fair
process,
a
fair
outcome
and
fair
treatment.
I
What
each
of
these
parts
of
the
triangle
will
require
is,
of
course,
very
context-specific,
but
all
three
parts
of
the
triangle
always
apply
in
every
transaction
in
every
administrative
act.
This
is
how
we
approach
our
work,
and
this
is
how
we
advise
and
educate
city
staff
that
they
should
be
approaching
their
work.
I
Just
a
few
quick
examples
of
the
impact
of
our
work
in
2018,
our
work
led
to
an
overhaul
of
a
broken
transfer
process
for
tcht
tenants.
It
led
to
significantly
improved
communication
coordination
and
conditions
in
the
city's
respite
sites
for
people
experiencing
homelessness.
We
had
a
terrible
winter
weather
wise
this
year,
but
we
had
a
remarkably
relative,
relatively
and
remarkably
trouble-free
winter
in
terms
of
these
services,
and
if
you
look
back
a
year
before
it
was
a
disaster,
and
there
were
communication
and
coordination
problems
that
caused
very,
very
serious
concern.
I
That
was
the
impact
of
our
of
our
work
as
a
result
of
our
work.
There
is
now
better
monitoring
an
enforcement
of
sections,
37
agreements
with
developers.
I
know
that
the
future
of
section
37
is
up
in
the
air,
but
as
long
as
it
exists
and
those
agreements
are
happening,
they're
being
better
enforced
and
monitored,
and
the
rules
for
front
yard
parking,
which
were
previously
inconsistent
and,
in
fact,
contradictory,
have
now
been
harmonized.
All
of
this
is
the
result
of
the
work
of
those
of
that
very
small
team
to
which
I
referred
earlier.
I
This
is
our
10th
annual
report.
This
this
report
marks
a
decade
of
this
office
working
to
make
city
services
fairer,
and
it's
this
slide
shows
some
cumulative
numbers
of
what
we
have
done
over
those
10
years
before
I
close
and
answer
any
questions
that
councillors
or
the
mayor
may
have
I
just
want
to
say
a
word
about
a
person
who
has
been
involved
in
all
of
this
work
that
you
see
on
the
honest
slide
above
and
who,
in
fact
has
overseen
it.
I
Kwami
ATO,
our
director
of
investigations
and
conflict
resolution,
join
the
office
of
the
ombudsman
10
years
ago
on
the
day
that
it
opened
and
recently
I,
announced
and
I'm
sure
you
are
aware
that
he
is
actually
leaving
to
go
and
assume
the
exciting
and
important
role
of
Ombudsperson
at
Ryerson
University.
So
I
just
would
like
to
publicly
thank
Kwame
for
all
of
his
to
the
city
into
our
office.
I
He's
a
wave
in
Europe
celebrating
his
wedding
anniversary.
Unfortunately,
I
wish
you
were
here
too,
to
receive
your
thanks
in
person,
but
certainly
I
will
I
will
pass
on
your
gratitude,
because
I
know
that
you
share
my
view
that
Ryerson's
gain
is
certainly
the
city's
loss.
Thank
you.
Those
are
all
my
comments
on
the
report
and
I'd
be
happy
to
answer
any
questions.
Madam
speaker,
chance.
A
L
Thank
you,
madam
Speaker.
My
questions
are
about
the
some
of
the
case
stories
be
and
they're,
not
a
part
of
your
presentation,
but
I
know
that
where
we
began
there
seem
to
be
some
folk.
There
was
a
focus
on
housing
and
shelter,
things
that
kept
repeating
with
everything
here
down
to
a
naturalised
garden
dispute
and
a
dissatisfied
BIA
member.
I
Think
we're
at
the
point
where
we
can
pretty
well
say
that
we
receive
complaints
across
the
45
divisions
in
the
city
and,
of
course,
as
you
as
you
know,
councillor
Carol.
We
also
oversee
many,
many
other,
almost
all
other
agencies,
corporations
and
adjudicative
bodies.
So
we
get
a
broad
range
of
complaints
about
a
broad
range
of
respondents
right.
The.
L
The
case,
the
case
that
was
quoted
about
a
naturalised
garden
is
one
that
that
has
happened
in
in
my
word,
a
number
of
times
and
I'm
wondering
did
I,
don't
recall
that
did
that
come
to
City
Council
in
a
report,
or
it
was
simply
results.
Your
satisfaction
that
the
answers
you
got
back
from
the
staff
about
introducing
a
technology
report.
We.
L
It
probably
doesn't
surprise
you
to
know
that
that
was
happening
again
again.
People
get
an
exemption
for
a
naturalised
garden,
and
then
they
have
to
reprove
that
they
have
this
exemption.
Every
time
this
was
was
was
not
bringing
it
here,
not
getting
the
investigation
to
a
point
where
is
actually
reported
here,
so
it
would
be
flagged
for
us.
Is
that
a
resource
issue,
or
it
was
a
time
issue
not
including
it
well.
I
Every
day
through
you,
madam
Speaker,
every
day
we
face
resource
issues
in
terms
of
where
we
are
going
to
put
our
very
limited
resources
and,
of
course,
making
something
into
an
investigation
rather
than
an
informal
inquiry,
takes
time
and
cost
money.
Doing
a
formal
report
takes
time
and
cost
money.
So
we
we,
we
expend
our
resources
in
the
way
that
we
feel
is
most
effective
and
efficient
within
our
without
our
means,
but
most
certainly
I
hope
to
bring
it
to
your
attention
through
this.
I
L
In
fact
there
are,
we
really
do
need
to
read
the
cases
in
the
annual
report,
because
in
fact
there
are
things
where
we
should
maybe
be
be
raising
it
at
a
standing
committee
following
up
on
whether
or
not
what
was
committed
to
is
actually
happening,
but
because
of
the
the
resource
issue
in
terms
of
your
investigations,
staffing
and
whether
or
not
you
have
enough
to
do
it.
We've
debated
that
a
number
of
times
but
not
increased
it.
Yet
we
need.
We
know
that
there
are
investigations
like
that,
we're
just
we're
just
not
getting
them.
I
Think
through
you,
madam
Speaker
I,
think
that's
fair.
We
would
never
be
able
to
do
a
formal
report
on
every
single
case
that
we
do
because
we
do
over
2,000
as
I've
mentioned,
but
you
know
the.
If
we
had
more
resources,
we
would
be
better
able
to
break,
to
have
more
transparency
and
to
report
more
fully
on
more
cases.
Okay,.
H
I
Yes,
through
you,
madam
Speaker,
it's
poor
or
inadequate
communication.
It's
communication
problems,
communication
breakdown,
which
basically
either
means
the
information
wasn't
provided
in
a
in
a
fair
and
effective
way
or,
conversely,
information
that
the
member
of
the
public
wished
and
needed
to
convey,
wasn't
received
in
a
fair
and
adequate
way.
I
I
I
H
I
Through
you,
madam
Speaker,
we
do
have
a
published
report
on
our
website
having
to
do
with
the
way
that
section,
37
agreement
was
monitored
and
overseen
with
respect
to
the
historic
Mimico
train
station
I
believe
I
brought.
The
report
to
Council
in
there
had
been
a
section
37
agreement
for
a
restoration
of
an
old
train
station
in
a
park,
and
we
found
that
the
communication,
both
internally
here's
the
communication
again.
I
The
communication
internally
and
also
with
a
community
group
that
had
a
great
interest
and
investment
in
in
this
project,
fell
well
below
the
standard
that
the
public
would
expect,
and
the
result
was
that
the
the
requirements
or
the
obligations
of
the
developer
on
that
section,
37
agreement
were
never
actually
fulfilled
because
the
city
had
not
held
that
developers
feet
to
the
fire
to
ensure
that
that
happened.
So
some
changes
resulted
to
make
try
to
make
sure
that
doesn't
happen
again
was.
I
Couldn't
really
say
off
the
top
of
my
head:
I
would
have
to
get
back
to
you
in
terms
of
how
many
section
37
type
complaints
we
get,
but
we
certainly
once
we
looked
into
this
one
example:
we
looked
at
a
more
systemic.
We
took
a
more
systemic
approach
to
reviewing
what
processes
and
systems
existed
to
follow
up
and
we
found
that
they
needed
some
retooling.
Okay,
all.
H
D
I
You,
madam
chair,
we
always
build
into
the
report
a
pledge
to
follow
up
and
we
always
we
always
follow
up
to
ensure
that
the
recommendations
have
been
implemented.
To
our
satisfaction.
If
it
were
to
happen
that
a
recommendation
were
not
implemented,
then
we
would
always
have
the
option
to
bring
the
matter
back
to
Council,
to
highlight
that
and
and
bring
it
to
your
attention.
E
L
E
I
E
Some
of
the
cases
that
you
manage
are
are
what
I
would
call
a
complex
case.
So,
for
example,
I
recall
when
the
Ombudsman's
office
went
into
the
issue
of
evictions
at
Toronto
Community
Housing.
That
was
a
very
complex
investigation
and
probably
took
additional
staff
resources.
Would
you
say
that
your
ability
to
do
those
larger
more
complex
cases
has
been
at
all
compromised
by
the
increased
workload
through.
E
You,
following
up
on
the
questions
that
councillor
Ainsley,
asked
you
the
large
category
of
complaints
around
communication,
so
those
come
out
of
specific
complaints
and
you
just
tally
them
up.
That's
not
that
you
had
a
complex
or
a
large
system-wide
look
at
communications
in
the
city.
That's
just
mathematically
all
the
small
cases.
Adding
up
am
I
getting
that
right
through.
E
I'll
turn
to
the
city
manager,
I've
noted
now
in
every
year,
where
the
ombudsman
aggregates
that
statistics.
This
way
this
is
the
largest
category.
I
was
wondering
if,
if
you
as
the
head
of
the
Toronto
Public
Service,
have
turned
your
mind
or
would
consider
turning
your
mind
to
the
fact
that
this
seems
to
be
an
endemic
problem
across
the
city.
So.
N
If
I
can,
through
the
speaker,
this
is
certainly
a
topic
that
begins
with
the
table
that
I
sit
at
every
Monday
morning
with
all
of
the
senior
leadership
of
this
organization,
it's
virtually
impossible
to
earn
someone's
trust
in
confidence
if
you
can't
communicate
to
them
in
a
way
in
which
you're
understood,
I.
Think
too
often
we
communicate
in
a
way
that
we're
heard
maybe
but
we're
never
thinking
as
much
as
we
should
about
being
understood,
and
if
I
could
just
draw
your
attention
to
a
comment
that
was
made
earlier,
councillor
Carol.
N
In
fact,
when
our
head
of
planning
did
a
presentation,
she
made
the
comment
that
the
presentation
was
done
in
such
a
manner
that
she
could
take
it
to
her
constituents
and
they
would
understand
what
is
a
very
complex,
wide-ranging
issue
but
communicated
it
in
a
way
that
is
highly
effective,
and
that
is
that
is
the
essence
to
a
lot
of
what
public
service
ought
to
be
a
boat.
So
to
drive
this
message,
not
just
at
the
table
on
that,
but
with
our
corporate
leadership
team.
N
This
is
this
is
a
cultural
thing
that
I
think
is
not
unique
to
Toronto,
but
it
is
something
that
again
I.
Think
in
terms
of
my
priorities.
You
know
this
is
something
that
is
being
routinely
communicated
to
everyone.
You
see
sitting
here
and
will
be
throughout
the
entire
organization.
So
it
is
the
the
38%.
You
know,
I'm
surprised
is
not
higher,
because
I
think
one
of
the
real
problems
that
we
suffer
from
as
civil
servants
sometimes
is.
You
know,
communicating
to
be
understood.
J
J
I
just
wondered
on
that
map
that
you
have
to
the
Ombudsman.
You've
got
a
map
that
shows
43%
18
18
18
as
far
as
those
who
are
where
your,
where
your
inquiries
are
coming
from
and
I'm
just
wondering
if
it's
helpful,
if
you
add
in
the
kind
of
population
43%
of
the
inquiries
actually
in
the
Toronto
East
York,
it's
much
more,
there's
more
people
there,
then,
let's
say
in
Etobicoke,
so
it
kind
of
looks
like
we're
hogging
you,
but
it's
our
citizens
are
more
numerous
than
in
some
of
the
other
community
councils.
I
You
madam
Speaker
I'm
embarrassed
that
I
hadn't
thought
of
that
I
think
I
thought
of
it
once
a
long
time
ago,
but
I
kind
of
forgot.
Yes,
I,
think
that
is
a
very
relevant
observation,
and
certainly
next
year,
when
we
report
this,
we
will
endeavour
to
do
it
in
a
way
that
takes
into
account
population
discrepancies,
Thank,
You,
councillor,
Fletcher,.
J
O
J
J
Oh,
they
didn't
acknowledge
in
my
ward,
where
there
was
a
change
in
date
of
all
of
the
power
going
out,
and
so
people
left
the
building
and
nothing
happened
and
they
were
highly
inconvenience.
So
I
just
don't
know
how
we're
over
seeing
some
of
these
customer
service
issues
that
the
Ombudsman
has
said
should
happen.
We
seem
to
leave
it
only
up
to
the
organization.
Is
there
any
greater
oversight
to
insist
on
accountability
around
some
of
the
Ombudsman's
recommendations
that
council
has
approved
so.
N
That
would
be
something
that
I
know
does
come
through
my
office
and
we
are
the
ones
that
are
responsible
for
keeping
track
of
the
direction
that's
happening
and
should
be
along
with
the
you
know,
the
Ombudsman,
but
as
well
as
to
make
sure
from
our
standpoint
that
were
were
convinced
that
the
Corrections
or
the
improvements
are
being
made.
So
that's
something
that
you
know
you
would
rely
on
my
office
too
kind
of
an
overarching
understanding
of
what
in
fact
we
are
accomplishing.
N
J
I'll
just
ask
the
Ombudsman:
is
that
how
you
would
interpret
this
you're
familiar
with
the
Hydro
investigation
and
then,
when
it
was
at
the
council
floor,
they
put
a
big
hydro
pole
on
one
of
the
lawns
of
one
of
the
people
that
had
originally
complained
to
you
and
then
I
see
the
building
on
cause
burn.
All
the
power
was
to
be
shut
off
over
two
days.
They
changed
that
and
didn't
notify
anybody,
and
even
Toronto
Fire
was
on
standby
because
once
you're
turning
all
the
power
off,
you
have
a
different
problem.
J
I
You,
madam
Speaker,
with
the
resources
that
we
have
as
I
said,
we
do
follow-up
to
ensure
that
the
specific
recommendations
we
made
are
implemented.
But
you
know
they
talk
about
the
letter
and
the
spirit
of
the
law.
We
are
not
in
a
position
to
ensure
that
the
spirit
of
the
recommendations
is
is
implemented
and
enforced
in
the
organization,
whether
it's
the
city,
whether
it's
Toronto
Hydro,
you
know
really
the
responsibility
for
that
is
Toronto
Hydro
and
probably,
as
mr.
Murray
has
said,
the
city
as
the
shareholder,
you
know,
probably
has
a
role
in
that.
D
L
Madam
Speaker
well
I
heard
that
comment.
I
am
satisfied
with
the
report,
but,
madam
Speaker,
the
reason
I
rose
to
ask
questions
was
because
the
thing
I
always
looked
at
in
the
annual
report
is
the
cases
themselves.
We
get
these
brief
precis
of
the
cases
that
have
followed
throughout
the
year
and
every
year
it
gets
a
little
richer
in
terms
of
the
areas
in
which
we
delve
into
that
should
come
as
no
surprise.
L
What
that
means
is
more
residents
actually
know
that
we
have
a
thing
called
an
ombudsman
and
so
they're
reaching
out
to
it,
but
I
think
it's
important
because
we're
not
resourcing
the
department
as
much
as
we'd
like
and
you
know
we
had
budget
constraints.
Heaven
knows
we
now
have
177
million
more
in
in
budget
restraints,
so
so
we're
not
doing
that.
But
if
you
read
those
annual
reports,
that's
the
follow-up
that
councilor
Fletcher
was
asking
about
us.
L
Reading
those
and
saying,
oh
so,
on
this
naturalised
garden,
thing
licensing
was
asked
to
begin
to
implement
a
process
to
make
sure
the
3-1-1
knows.
A
person
has
an
exemption
and
we
stop
bugging
this
person
annually
at
great
cost.
Sending
a
staff
member
out
there
to
wind
our
way
through
the
process
again
and
again
and
again
that
costs
money
every
single
time,
and
so
she
asked
for
a
process
one's
been
committed
to,
but
because
we're
not
resourcing
this
office.
That
report
never
came
to
us
through
the
year.
L
It's
it's
embedded
somewhere
deep
in
the
annual
report,
and
so,
if
we're
hoping
to
follow
up
on
it
in
the
committee,
if
one
of
us
is
in
a
committee
where
there's
a
corresponding
opportunity
to
do
that,
we're
not
going
to
know
to
do
it
unless
we're
reading
this
annual
report
and
no
one
else
is
going
to
bring
it
up
to
your
attention,
because
this
is
an
AO
means.
It's
not
going
to
come
up
in
a
standing
committee.
Unless
you
take
it
there,
it's
an
accountability
office.
They
report
here.
L
So
if
there's
one
report
on
the
agenda,
you
read,
this
is
the
one
you
got
to
read
and
and
then
you
do
the
follow-up
that
how
that
works.
So
I
I
hope
that
people
do
take
a
quick
look
through
the
cases
there
they've
also
improved
in
the
quality
in
which
they're
reported
they're.
Very
quick
and
easy
to
read:
they
start
on
page
22
and
they'll,
give
you
a
work
plan
for
the
rest
of
the
year.
Thank
you,
madam
Speaker.
J
Count,
sir
Fletcher,
yes
I
just
want
to
follow
up
on
the
couple
of
points
that
I
made
with
the
Ombudsman
and
learned
that
she
will
in
the
future,
be
put
it
more
in
context,
because
I
know
that
in
the
past
we
were
looking
at
this
very
important
position
and
I
want
to
read
it
reiterate
how
important
it
is.
Sometimes
the
only
way
that
citizens
can
get
a
breakthrough
on
the
stone
in
their
shoe.
That
has
been
just
driving
them
crazy.
They
can't
get
call
backs,
counselors
offices
can't
get
through
when
the
Ombudsman
comes
in.
J
She
brings
the
party
she
looks
at
it
and
then
there's
a
path
forward
to
supposedly,
not
repeat
that
mistake
and
we
do
under
resource
the
Ombudsman's
office
for
the
number
of
inquiries
that
she
gets
from
citizens
and
the
number
of
things
that
she
does
it's,
unlike
any
of
the
other
offices,
I
mean
our
Auditor
General,
really
reports
to
us.
The
integrity
Commissioner
does
not
have
that
many
citizen
inquiries
and
the
lobbyists
registrar
is
simply
maintaining
a
registry.
J
These
are
active
investigations
with
citizens
who
have
just
hit
the
wall
on
things
that
are
obviously
very
important
to
them
and
a
lot
of
the
time
most
of
the
time
they're
substantiated
and
she
gets
to
a
result.
There's
the
odd
time
that
you
know
what
it's
just
unresolvable,
or
perhaps
it's
more
of
a
cranky
inquiry.
Rather
than
has
substance
so
outlining
the
population
areas
and
the
number
of
people
that
have
been
in
touch
with
the
Ombudsman's
office
to
me
is
very
important
because
they
want
it
to
look
like
somehow.
J
The
only
that
we're
taking
the
lion's
share
of
the
Ombudsman
I.
Think
that,
probably,
when
you
put
the
Etobicoke
numbers
in
this
Toronto,
East
York
numbers
together,
population
wise,
it
would
be
about
36
percent.
If
you
had
the
same
number
of
population
in
Etobicoke.
So
I
very
much
appreciate
having
that
comparator,
and
the
other
thing
I
just
want
to
say
is
my
frustration
with
having
the
Ombudsman
office
determined
that
there's
certain
things
that
have
to
be
done
better.
J
One
of
our
corporations
indicating
that,
yes,
they
would
do
all
of
those
things
better
and
the
same
day
that
we're
debating
that
someone's
gone
out
and
done
one
of
the
same
exact
things
on
one
of
the
same
exact
lawns
that
this
report
is
about.
I,
simply,
don't
know
how
that
happens,
unless
not
all
agencies,
boards
and
commissions
believe
that
they
are
actually
under
the
ombudsman
and
accountable
and
responsible
for
the
sign-off.
So
again,
another
communications
issue
for
cause
burn
departments
where
everybody
had
made
arrangements
to
sleep
somewhere
else,
because
they
had
no
power.
J
They
had
no
water,
Toronto
Hydro
decided
they
weren't
going
to
do
it
that
day,
but
nobody
knew
so
police
had
been
warned.
That's
happening.
Fire
had
been
on
standby,
the
fire
stations
around
the
hall.
How
can
that
be?
I
may
have
to
actually
ask
the
Ombudsman
to
have
another
look
at
that.
This
is
not
good
communication
and
when
we're
finding
what
I'm
just
going
to
say
a
recalcitrant
corporation,
then
that's
why
I'm
asking
the
city
manager's
office,
and
so
what
this
is
your
relationship
with
that
that
corporation
as
the
shareholder?
J
What
is
it
that
would
be
done
or
said?
That
would
say
how
could
this
continue
its
impact?
It's
embarrassing
I'm
embarrassed
for
mine
it
for
my
residents,
who
had
all
their
power
turned
off
without
notice
that
it
wasn't
going
to
be
turned
off.
I
had
theirs
I'm
in
Barriss
for
those
who
went
through
the
poll
debacle
and
the
ombudsman
is
reporting
back
on.
The
removal
of
the
polls
actually
have
met.
Someone
who
said
that's
not
too
difficult
to
do.
Bell,
Canada
guy
said
that's
not
hard.
J
We
could
take
those
polls
out
and
move
those
on
the
other
polls,
so
I'm
just
frustrated
I'm,
so
frustrated
with
telling
the
Ombudsman
you're
going
to
improve,
and
then
the
next
thing
you
do
exactly
the
same
thing.
I
just
think
it's
disrespectful
of
her
I
think
it's
disrespectful
of
our
citizens
and
that
there
needs
to
be
a
look
by
the
city
manager,
saying.
Why
aren't
you
living
up
to
these
recommendations
that
you've
signed
off
on
with
the
Ombudsman
Thank
You.
E
You
speaker
for
most
of
yesterday's
meeting
and
most
of
today's
meeting,
we
were
talking
about
how
frustrating
and
impossible
it
is
to
deal
with
a
government
that
doesn't
consult,
doesn't
listen,
doesn't
communicate
and
when
they
do
communicate.
It's
often
inaccurate.
Every
time,
I
turn
on
the
TV
I
see
the
mayor
of
the
City
of
Toronto.
E
The
issue
of
evictions
of
Venerable
seniors
in
Toronto
Community
Housing
was
one
of
the
most
heartbreaking
and
frankly
appalling
things
that
I've
sat
through
here
on
this
council.
It
was
an
utter
failure
of
government,
and
it's
only
because
the
Ombudsman's
office
was
able
to
do
a
complex
investigation
into
all
the
various
systems
that
were
breaking
down
and
causing
that
problem.
I.
A
E
By
the
same
token,
we
should
be
making
an
investment
to
elevate
the
work
of
the
Ombudsman's
office
so
that
we
can
also
be
effective,
communicators
and
responsive
to
the
people
that
we
represent
and
I
hope
that
we
bear
that
in
mind
in
six
or
eight
months
when
we
sit
down
to
consider
our
budget
for
the
next
year.
Thank
you
thank.
A
O
O
We
have
necessary
water,
main
construction
work
that
must
take
place.
We
all
accept
that
we've
done
an
exceptional
amount
of
work
with
staff
from
ECS
transportation
services
and
others
to
see.
If
you
could
accommodate
both
a
vehicle
lane,
a
bike
lane
and
construction
work,
you
cannot.
We
accept
that,
but
then
you
need
a
detour.
O
The
answer
cannot
be
the
busiest
bike
lane
in
the
entire
city
is
going
to
undergo
construction
and
there's
no
alternative
route,
and
there
are
no
additional
mitigation
mothers
that
measures
that
is
not
acceptable,
and
so
this
motion
is
very
clearly
in
the
amendment
to
instruct
staff
to
explore
those
additional
measures
to
report
back
as
necessary
and
to
ensure
that
we
have
a
detour
in
place
in
further
to
councilor
perks.
Id.