►
Description
General Government and Licensing Committee, meeting 20, January 4, 2021
Agenda and background materials:
http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=19817
B
Okay,
excellent
thank
you
matthew
good
morning
and
happy
new
year
to
everyone.
My
name
is
council,
paul
langsley
and
I
am
the
chair
of
the
general
government
and
licensing
committee.
The
clerk
has
confirmed
that
we
have
quorum
so
I'd
like
to
call
the
meeting
number
20
to
order
and
welcome
everyone
to
the
first
meeting
of
2021.
B
Today's
meeting
is
being
held
by
video
conference
city
staff
are
also
connected
to
the
meeting
by
video
conference.
As
city
hall
remains
closed,
the
public
will
continue
to
participate
electronically
and
can
watch
the
meeting
streaming
live
on
youtube
at
youtube.com
toronto
city
council
live
the
city.
Clerk's
staff
has
connected
all
registered
speakers
to
the
meeting
by
audio.
The
list
of
speakers
can
be
viewed
online
by
visiting
the
general
government
and
licensing
committee's
page
at
toronto,
dot,
ca,
slash,
council
and
clicking
on
the
speakers
box
for
today's
meeting
after
everyone's
patience.
B
If
we
experience
any
delays
or
technical
meetings
during
the
meeting
members
see
the
city
clerk
has
provided
all
agenda
materials
on
toronto,
dot,
ca
council
and
on
the
clerk's
meeting
portal,
clerk's
I.t
staff
will
be
available
remotely.
If
you
need
any
help
with
your
devices,
I
would
also
like
to
remind
staff
their
mutes
to
keep
their
mics
muted
and
their
videos
turned
off
unless
they
need
to
answer
questions
or
speak
to
the
committee.
B
This
will
make
it
easier
for
me,
as
the
chair
and
for
those
watching
on
youtube
to
observe
members
as
they
participate
in
our
meeting
and
debate
and
vote
on
items.
Members.
I'd
also
ask
that
you
please
keep
your
mic
muted
unless
you
wish
to
question
staff
or
speak
on
an
item
and
ensure
your
video
is
turned
on.
B
When
voting
on
an
item
or
motion,
I
ask
that
members
ensure
that
they
keep
their
video
on
and
to
raise
their
hand
to
indicate
their
vote
members.
I
also
want
to
remind
you
that
you
must
still
submit
and
approve
your
motions
by
email
staff
are
available
by
email
at
gglc
toronto.ca
to
help
with
motions.
B
If
there's
any
visiting
members
of
council
attending
the
meeting
today,
I'd
ask
them
to
turn
on
their
videos,
so
I
know
they're
present
and
can
give
them
the
opportunity
to
ask
questions
or
staff
of
staff
or
speak
when
appropriate.
This
will
also
assist
the
clerk's
staff
to
record
attendance
for
the
meeting.
B
B
Seeing
none
I'm
gonna
proceed.
Can
I
have
a
motion
to
confirm
the
minutes
of
our
regular
meeting
on
november
30th
2020
councilor
holiday,
all
in
favor
carried?
I
would
like
to
draw
members
attention
item
gl,
20.7
election
of
the
vice
chair
of
the
general
government
licensing
committee.
I
would
like
to
propose
that
the
committee
deal
with
that
item
now
before
we
review
the
agenda.
B
B
B
Thank
you.
Members
will
now
proceed
to
review
the
remaining
items
on
the
agenda,
starting
with
item
number
20.1.
The
ombudsman
toronto
report
inquiry
into
how
the
city
handles
basement
so
homeowner
third
party
liability
claims
for
basement
flooding
and
sewer
backups.
There's
three
speakers
registered
for
this
item.
A
C
Okay
and
then-
and
I
I
I
think
we
have
the
ombudsman-
make
her
presentation
and
then
go
to
the
deputations.
If
you
don't
mind.
B
Yup,
okay,
I'm
just
going
to
go
through
the
rest
of
the
agenda;
first
counselor
nunziada
and
then
we'll
go
back
to
item
number
one.
Thank
you
number
two
expropriation
of
a
portion
of
57.95
young
street
for
public
purposes,.
B
B
B
Anybody
like
to
hold
this
now,
since
it's
my
letter,
I'm
going
to
move
the
recommendation
all
in
favor
carried
on
number
seven,
we
dealt
with
number
eight
requests
for
a
presentation
on
the
customer
experience,
transformation
and
innovation
program.
B
D
Sure,
I
don't
think
it's
going
to
be
very
long
and
I'm
just
trying
to
get
an
email
out
to
staff
and
make
their
life
easier,
but
mine's
simple.
I
noticed
often
that
traffic
cones
with
the
city
of
toronto
logo
have
been
borrowed
by
various
people
like
landscapers
and
private,
paving
companies
and
that
kind
of
stuff-
and
I
don't
ever
remember
seeing
the
word
city
of
toronto
or
property
of
city
of
toronto,
marked
on
the
cones,
I'm
assuming
that
those
are
borrowed
on
a
permanent
basis.
A
Through
the
chair,
hello,
counselor,
it's
been
sprouts
for
transportation,
services,
hi
and
happy
new
year
to
you
and
everyone
all
the
counselors.
Yes,
I
totally
agree
with
what
you're
suggesting,
in
fact,
by
taking
it
one
step
further
with
my
staff,
I'm
looking
at
developing
an
inventory
control
system
for
all
traffic,
cones
and
equipment
that
are
utilized
throughout
the
road
network.
A
So,
in
addition
to
stamping
each
one
of
the
cones
barrels
with
a
property
of
the
city
of
toronto,
I'm
putting
together
a
inventory
system
that
will
identify
exactly
where
that
clone
is
being
used,
how
long
it's
been
used
for
and
when
it's
going
to
be
returned
to
our
yard.
So
I'm
totally
supportive
of
what
you're
suggesting.
D
Okay,
thank
you.
I
I'm
glad
we're
on
the
right
track.
I
wasn't
going
to
suggest
we
go
as
far
as
you
suggest,
but
I'm
I'm
I'm
really
happy
with
that
answer.
I
think
that's
helpful.
This
is
a
large
contract,
so
if,
if
the
motion's
innocuous
I'll
just
place
it,
it
just
suggests
that
you
mark
them
at
least
with
the
property,
and
I
look
forward
to
hearing
more
about
the
inventory
system.
Oh
and
one
other
question.
By
the
way
can
can
you
say
what
the
value
of
a
cone
is?
A
Through
the
chair,
the
average
price
for
a
barrel
is
approximately
35
to
40
dollars
for
the
cones
they're,
approximately
about
15
to
20
dollars.
So,
okay,
those
are
the
various
prices.
A
Oh
absolutely
in
2020
I
used
approximately
20
000
pieces
of
equipment
for
all
the
to
installation
programs,
so
it
does
add
up.
C
It's
a
question
with
staff
when,
when
we're
doing
road
pavement
or
any
road
work,
and
where
there's
cones
that
are
put
on
the
street
for
closure,
are
those
cones
put
up
put
on
by
the
contractor?
Or
is
it
the
city
that
puts
up
those
cones.
A
So
through
the
chair,
the
answer
to
your
question:
counselors,
both
if
it's
a
contractor
that
is
executing
to
work
on
behalf
of
the
city,
then
the
contractor
will
be
using
their
own
codes.
However,
if
it
is
work
that
is
being
executed
by
city
of
toronto
staff
and
transportation
services,
then
we
will
use
our
own
cons.
C
Okay,
so
for
is
using
the
cones
and
the
work
is
complete.
How
long
do
they
have
to
remove
the
cones?
The
reason
I
asked
that,
because
there's
work
being
done
in
different
parts
of
the
city,
in
particular
my
award,
where
the
the
work
has
been
complete,
but
yet
the
cones
are
still
there
on
the
boulevard
and
we
have
to
call
it
in
to
have
it
removed.
So
is
there
a
timeline
when
those
cones
have
to
be
removed.
A
C
Okay,
because
some
of
them
I've
seen
out
there
for
about
a
year,
but
anyway,
just
a
just
on
that
question.
Thank
you.
B
D
Sure
I
I
had
a
motion
drafted
up.
I
I,
I
guess
I'll
place
it.
It
sounds
like
the
staff
are
doing
it
anyways,
but-
and
I
just
will
note-
we
may
need
to
amend
that
to
the
general
manager
transportation
because
it
was
vince
talking
to
us
today,
but
the
report
was
written
by
the
cpo
of
just
marking
the
cones,
but
I
think
we're
even
further
down
the
line
on
that
and
that's
that's
a
good
thing
because
they
they
aren't
inexpensive
as
we
can
see
by
the
value
of
the
report.
D
B
We
are
now
back
to
item
number
one
and
we
have
a
presentation
item
number
one
ombudsman's
toronto
report
inquiry
into
how
the
city
of
toronto
handles
homeowner.
Third
party
liability
claims
for
basement
flooding
and
sewer
backups.
We
have
three
registered
deputies
and
we
have
a
presentation
from
the
ombudsman.
E
E
Year,
new
year
to
all
of
you,
thank
you
very
much
for
inviting
me
to
present
briefly
on
on
this
report
and
also
to
answer
questions
that
counselors
may
have.
E
E
Through
you,
mr
chair,
as
you
all,
are
aware,
as
elected
officials,
homeowners
in
toronto
experience
from
time
to
time
very
costly
and
upsetting
basement
flooding
and
sewer,
backups
and
some
areas
of
the
city
are
more
affected
by
this
than
others
and
one
prime
example
of
that
is
the
raw
cliff
smythe
neighborhood
with
climate
change
and
increased
frequency
of
rainstorms
and
heavy
rainfall.
E
We
have
seen
these
events
increasing
in
frequency,
and
so
as
a
result
of
that,
some
toronto
homeowners
have
been
dealing
with
repeated
flooding
and
significant
property
damage.
You
know,
we've
all
heard
stories
of
people
who
were
just
finishing
up
the
drywall
from
the
repairs
from
a
flood
when
another
one
happens.
E
City
council
asked
my
office
to
review
the
city's
process
to
for
investigating
third-party
liability
claims
by
homeowners
who
make
a
claim
to
the
city
after
their
properties
have
suffered
damage
because
of
basement
floods
or
sewer
backups,
and
this
work
really
built
upon
a
comprehensive
investigation
that
was
done
by
my
office
under
my
predecessor,
fiona
crean
in
october
of
2011,
and
that
investigation
addressed
how
the
city
processes
third
party
liability
claims
under
10
000
of
all
kinds.
So
potholes
broken
branches
and
basement
floods.
E
E
I
should
note
that
we
did
not
examine
the
cause
of
repeated
basement
flooding
that
involves
complex
questions
of
infrastructure
and,
as
you
know,
the
expertise
of
the
ombudsman
is
administrative
fairness.
So,
basically,
what
we
did
here
was
we
updated
the
work
that
we
did
in
october
of
2011.
E
E
Just
to
give
some
context
with
a
couple
of
numbers
from
january
1
2015
to
the
end
of
2019
toronto,
homeowners
filed
1461
claims
against
the
city
for
basement
flooding,
sewer,
backups
and
of
those
claims,
the
city
denied
or
did
not
pay
about.
77
percent,
and
the
reason
for
that
was
that
the
third
party
claims
adjuster,
who
reviews
every
claim
determined
that
their
that
the
claimants
had
not
proved
that
toronto
water
divisions
operations
were
negligent
and
that's
in
either
maintaining
the
sewer
system
or
responding
to
individual
events.
E
And
basically
this
is
the
crux
of
the
matter.
That's
when
the
city
pays.
A
claim
is
when
there's
evidence
that
the
city
was
negligent
in
one
of
two
ways:
either
they
didn't
maintain
the
sewer
system
in
accordance
with
their
own
service
standards
and
or
they
didn't
respond
in
a
prompt
and
effective
way
to
report
of
a
flood.
E
We
spoke
to
several
people
who
have
been
in
the
middle
of
this
issue
and
understandably,
we
heard
a
lot
of
anger
and
frustration
from
people
whose
basements
keep
flooding,
and
this
this
is
happening
in
some
cases,
even
after
the
city
has
actually
made
upgrades
to
their
neighborhood
sewers.
E
E
Other
people
told
us
that
they
just
didn't
really
understand.
How
does
this
process
work
for
submitting
a
claim?
How
do
I
file
a
claim?
What
will
happen
when
I
do
etc?
Next
slide?
Please.
E
So,
in
terms
of
what
we
found,
the
first
thing
I
want
to
say
is:
there
are
many
significant
improvements
that
resulted
from
our
recommendations.
In
2011.,
there
were
some
very
serious
administrative
fairness
problems
at
that
time
cases
weren't
even
being
investigated.
In
some
instances,
the
communication
with
members
of
the
public
was
woefully
inadequate
and
and
many
changes
have
been
made
and
many
improvements
have
resulted
from
those,
but
we
found
that
there
was
still
a
need
for
some
improvement.
E
E
Managing
expectations
is
a
is
a
really
important
duty
of
a
city
government,
and
I
think,
particularly
when
you
are
dealing
with
people
who
have
experienced
an
unquestionably
upsetting
and
frustrating
incident
extra
care,
and
attention
needs
to
be
paid
to
communicating
clearly
and
effectively
so
that
people
can
understand
what
they're
choosing
to
get
involved
in
or
not
as
an
example.
The
city
has
not
always
made
it
clear
to
homeowners
that
it
will
generally
only
pay
a
claim
if
the
city
was
negligent.
E
Also
related
to
that.
The
job
of
proving
the
negligence
lies
with
the
claimant,
and
what
I
mean
by
that
is
it's
a
legal
term
called
the
burden
of
proof.
E
If
the
claims
adjuster
reviews
the
file
and
can't
find
evidence
that
the
city
was
negligent
or
isn't
sure,
then
the
claimant
will
not
have
discharged
the
burden
of
proof
on
a
balance
of
probabilities
that
there
was
negligent
and
therefore
the
claim
will
be
denied.
So,
even
though
the
city
has
most
of
the
information,
not
the
claimant,
for
example,
in
terms
of
maintenance
of
the
sewer,
unless
the
claimant
can
quote
unquote,
prove
that
there
was
negligent
their
claim.
Negligence.
Excuse
me,
their
claim
will
be
denied.
E
The
next
important
point
is
that
homeowners
are
not
always
told
about
the
critical
importance
of
contacting
3-1-1
reporting.
The
flood
to
the
city,
when
it
happens,
can
be
really
essential
to
supporting
a
claim,
because
that
then
puts
the
onus
on
the
city
to
come
and
investigate
to
have
a
look
to
see
what
happened,
to
document
it
and
so
on,
and
so,
if
a
homeowner
doesn't
take
that
step,
they're
going
to
be,
you
know,
one
foot
one
hand
time
behind
their
back
when
they
make
a
claim.
E
E
The
city
also
routinely
requires
claimants
to
sign
a
confidentiality
clause
when
they
settle
a
claim,
so
when
they,
when
they
pay
something
they
say
you
have
to
promise.
You
will
never
tell
anyone
anything
about
this
and
we,
I
believe
that
that's
unnecessary
and
and
unfair
as
a
routine
part
of
a
system
like
this.
E
If
your
whole
neighborhood
gets
their
basements
flooded
and
you
make
a
claim
against
the
city
and
it's
paid,
your
neighbors
are
going
to
be
interested,
and
I
don't
see
the
reason
frankly
for
prohibiting
people
from
from
sharing
that
information
with
their
neighbors
in
a
routine
case
and
then
also
there.
We
found
that
there
are
no
written
processes,
policies
or
procedures
to
guide
something
that
is,
regrettably,
more
and
more
common,
which
are
these
very
lengthy
and
complex
storm
event.
Investigations.
E
E
This
is
a
critical
point.
This
is
not
first
party
insurance,
so
if
you
make
a
claim
to
your
own
insurer
that
your
basement
has
flooded
chances
are
the
insurer
will
investigate
and
then,
depending
on
your
coverage
will
pay
the
claim
there
won't
be
a
question
of
fault
or
negligence,
but
this
insurance
that
the
that
the
city's
liability
claims
process
is
based
on
is
third-party
liability
insurance
and
that's
very
different,
because
it
means
that
the
claimant
has
to
prove
the
city
was
negligent.
E
E
So
the
city
has
agreed
with
our
findings.
City
management-
I
should
say
it
has
accepted.
The
recommendations-
has
undertaken
to
implement
them
very
quickly
by
the
end
of
march
of
this
year,
and
we
will
follow
up
to
ensure
that
that
happens.
E
B
Thank
you,
ms.
Hopefully
I
really
appreciate
the
presentation.
Counselor
nunciata.
You
brought
this
item
forward.
Would
you
prefer
questions
to
the
ombudsman
after
we
hear
from
the
public.
C
E
And
I
should
mention:
there's
also
staff
from
insurance
and
risk
management
and
city
legal
who
can
answer
counselors
questions
as
appropriate.
Thank.
C
B
Okay,
so
we
have
three
registered
deputies.
A
One
sec
mike
matthos
of
the
mount
dennis
community
association,
is
the
first
speaker,
mr
chair.
G
Thanks,
thank
you
councillor
ainsley,
thank
you
for
hearing
me
and
I'm
very
very
glad
to
be
able
to
address
the
group.
One
quick
comment
on
non-disclosure.
G
I
am
really
concerned
that
the
non-disclosure
agreements
are
not
doing
anything
for
the
reputation
of
council,
because
when
some
claimants
are
more
equal
than
others,
there's
of
course
going
to
be
a
suspicion
that
there's
a
reason
that
they're
more
equal-
and
I
don't
think
that's
good
for
for
anybody's
reputation.
However,
the
ombudsman
recommends
getting
rid
of
that
and
I
do
support
that.
G
The
province
has
a
a
superintendent
of
insurance
and
it
has
an
ethics
standard
for
insurance
adjusters,
and
it
is
my
belief
that
the
settlement
of
claims
by
city
of
toronto
in
regards
to
flooding
does
not
meet
the
ethical
standards
of
the
insurance
act.
G
G
The
third
thing
gets
down
to
the
idea
that
a
claimant
should
have
to
prove
the
claim.
Now
it
is
my
belief
that
the
reason
the
city
asks
for
the
proof
is
so
that
when
toronto,
water
employees
tell
us
what
happened,
we
have
to
identify
the
whistleblower
and
that
the
whistleblower
therefore
is
at
risk
and
therefore
that
people
in
the
toronto
water
do
not
want
to
give
out
information
to
claimants
about
blocked
pipes
about
collapsed
pipes.
G
G
G
The
second
thing:
that's
a
problem
is
that
insurance
adjusters,
don't
believe
claimants,
you
don't
go
out
as
an
insurance
adjuster
and
ask
somebody
why
we
should
give
them
a
million
dollars.
You
do
an
investigation.
You
talk
to
the
police,
the
ministry
of
labor,
the
fire
marshal.
You
do
a
proper
investigation
and
you
make
a
decision
on
liability.
G
And,
yes,
you
talk
to
the
claimant,
but
you
don't
ask
the
claimant
to
hire
a
private
detective.
You
don't
ask
the
claimant
to
go
out
and
get
statements
from
employers,
employees
and
employers.
It
is
basically,
as
I
said,
just
a
way
for
the
city
of
toronto
to
find
out
who
the
whistleblowers
are
and
attack
the
department,
so
the
people
can't
make
a
claim.
G
The
other
thing
is,
of
course,
that
most
of
the
people
who
were
flooded
were
asleep
in
their
beds
when
it
happened.
They
have
no
idea
what
happened.
There's
no
reports
issued
by
the
city
of
toronto
water,
so
so
the
claimant
has
no
way
of
proving
the
claim.
Now.
If
the
city
of
toronto
actually
published
reports
from
its
maintenance
department,
saying
which
pipes
were
blocked
and
which
streets
were
affected,
then
perhaps
those
reports
could
be
collected
by
the
claimants
anyway.
Those
are
the
three
areas
that
I've
identified.
G
I,
I
don't
think
the
toronto
insurance
and
claims
operates
legitimately.
I
believe
it
should
be
investigated
by
the
department
of
insurance
and
I
would
love
to
see
the
non-disclosures
eliminated.
B
Okay,
thank
you,
mr
mattos.
Does
anybody
have
any
questions
for
the
deputy.
B
Seeing
none.
Thank
you
very
much
for
your
time.
This
morning,
mr
maples,
next
deputy
is
alexandra
arlissi.
H
I
No
problem
happy
new
year
to
everybody
like
to
start
off
with
that.
My
husband
would
also
like
to
speak
a
domino
archeology.
I
think
he's
on
the
line
as
well,
but
I
guess
yes.
I
I
guess
to
start
off,
I
have
been
a
homeowner,
that's
been
affected
by
the
flooding
on
cordell
avenue
for
the
past
three
years.
I
moved
into
the
neighborhood
about
five
years
ago
and
out
of
the
five
years
I've
lived
in
that
area
three
of
the
years
I've
been
flooded,
so
the
report
of
the
osmed
does
provide
a
bit
of
a
picture
of
the
experience
that
we
have
as
hole
holders.
In
regards
to
clarity
on
the
311
process.
It
is
very
difficult
to
understand.
I
To
it
go
through
this
flood
process,
so
to
start
off
I
was
told
I
had
to
call
311..
I
wasn't
told
that
I
had
to
get
a
claim.
Then,
in
10
days
I
was
told
I
had
to
prove
negligence.
So
a
lot
of
these
aspects
that
are
on
the
report
really
showcase
the
difficulty.
The
homeowner
has
the
other
question
or
concern.
I
guess
I
have
is
why,
as
a
homeowner,
do
we
have
to
show
negligence
when
this
is
obviously
a
repeat
issue
that
is
highly
publicized
as
well
in
it.
I
And
the
overall
experience
that
we
have
as
homeowners,
I've
personally
have
lost
three
vehicles
to
the
incidents
as
long
along
with
my
home
damage.
I
want
to
understand:
how
are
the
claims
investigated?
How
are
the
claims
processed?
What
criteria
is
checked
off?
What
is
a
process
that
insurance
adjuster
has
to
go
through.
I
So
I
want
to
understand
why
the
adjuster
does
not
meet
certain
criteria.
They
cannot
provide
me
that
information
that
I
need
a
b
c
and
d
to
prove
my
claim
also,
the
adjusters
that
have
been
working
on
the
claims
refused
to
speak
with
the
homeowners
myself
in
this
2020
claim
have
had
the
actual
insurance
adjuster
told
me
too
bad.
You
live
in
this
area
and
I'm
not
speaking
to
you
anymore.
You
have
to
wait
till
your
letter
comes
in.
I
don't
think
that
is
appropriate
or
professional
and
really
doesn't
provide
me
much
direction.
I
I
When
there
is
details
provided
over
and
over
and
over
documents
sent
over
that
you
know
the
process
is
very
lengthy
and
yet
there's
no
way
the
homeowner
can
appeal
the
process.
Why
is
that
not
the
case?
Why
is
that,
as
homeowners
are
we
out
financially
for
the
home
damage?
Then
we
have
to
seek
legal
action
and
be
out
that
way
as
well
in
order
to
get
a
remedy?
I
The
other
issue
I've
again
been
through
this
three
times
and
we
cannot,
you
know,
find
a
process,
a
protocol
that
the
city
takes
when
these
incidents
occur.
For
example,
you
know
with
covet
happening.
There
was
no
facility
available
for
homeowners
to
be
able
to
take
hot
showers.
We
were
out
hot
water.
We
were
out
ac
or
furnace.
There
was
a
lot
of
items
that
you
know.
There's
no
alert
system
set
in
place
by
the
city,
the
sewers
that
were
that
are
maintained,
quote-unquote
maintained,
to
be
honest
with
you
they're.
I
In
my
opinion,
they
have
not
been.
I
have
not
seen
anybody
on
my
street
kind
of
maintain.
Any
sewers
was
bolted
down
in
2020,
so
I
would
like
to
know
why
does
the
insurance
not
provide
the
city's
insurance?
I
guess
does
not
provide
detailed
information
when
they're
rejecting
a
claim.
They
should
provide
detailed
information
as
to
why
the
city
is
not
acceptable.
Show
us
the
work
that
was
done
on
our
street
show
us
why
it's
not
being
covered
besides
a
rain
chart.
If
the
city's
defense
is
always
going
to
be
a
rain
chart.
I
Well,
the
residents
are
always
going
to
be
the
same
situation
and
I
don't
think
that's
fair
that
we
have
to
be
in
the
same
situation.
My
insurance,
for
example,
does
not
allow
me
to
increase
my
insurance
because
of
my
incident
from
2018.
It's
considered
a
high
risk
zone,
so
my
question
is
as
a
homeowner.
Yes,
we
have
to
do
our
due
diligence
and
have
insurance,
but
why
are
we
not
able
to
then
put
a
city
claim
in
because
my
adjuster
told
me?
Well,
you
have
insurance,
it
was
they've
paid
you,
but
my
damages
exceed
that.
I
I
Yet
every
time
I
go
through
this
process,
the
process
has
not
changed.
It
has
not
approved,
there's
no
clear
direction
as
a
homeowner.
What
we
have
to
do,
and
yet
this
report
to
sit
there
and
say
that
77
of
them
have
been
rejected
when
the
city
knows
there's
an
issue
here
is
just
very
disappointing
and
frustrating
as
a
whole
builder.
B
C
So
some
of
the
questions
that
the
deputies
are
asking
can
we
have
staff
answer
them
at
following
the
deputies.
I
And
I'm
sorry
just
to
add
one
point:
when
city
water
came
to
my
house
in
2018,
they
physically
went
in
my
home
and
inspected
my
home.
When
the
claim
happened
in
2020
just
this
past
july,
they
refused
to
enter
my
home
to
review
the
damage
so
to
top
off
the
city.
You
know
we
are
sent
to
a
city
adjuster.
Why
isn't
it
handled
like
a
major
claim
like
regular
insurance?
It's
a
separate
department
that
has
to
come
up
to
your
home
to
investigate.
I
B
I
I
will
say
that
it
comes
the
best
way
to
describe
it.
Is
I
have
a
catch
in
my
garage
because
my
slope,
my
driveway,
is
sloped,
which
is
another
issue.
I
don't
know
how
the
city
passed
that
design
in
my
neighborhood,
but
there
is
a
catch.
There's
two
there's
one
inside
the
home
and
there's
one
outside.
I
have
actually
three
total.
I
It
becomes
a
fountain
on
the
inside
of
my
garage.
The
water
will
just
enter
and
it's
sewage
water.
It's
the
rain
water,
my
vehicle,
my
vehicles
that
were
parked
the
driveway
have
been
completely
submerged
to
the
point
where
it's
at
the
driver's
side
mirror
just
to
give
you
a
picture
of
how
much
water.
B
I
B
B
I
And
and
right
as
well
on
my
media
trip,
so
there's
two
inside
the
hole
but
there's
one
outside
my
hole.
I
There's
also
a
sewer,
a
sewer
pipe
on
the
driveway,
like
on
the
sidewalk
of
the
city.
That
also
becomes
a
poopy
fountain
for
lack
of
better
words,
because
the
water
pressure
is
so
much
from
the
rain.
The
sewage
system
that
it
becomes
too
much
for
the
system
to
handle.
I
A
I
I
We
also
call
301
the
next
day
because
that's
where
we
actually
met
counselor
and
ziada,
and
she
informed
us
that
we
have
to
call
301
there's
this
whole
process
that
we
have
to
go
through.
So
again,
I
was
new
to
the
neighborhood,
and
this
experience
you
know
happened
to
me.
I
wasn't
informed
that
I
had
to
call
through
one
the
same
night
or
the
same
day
or
when
it
was
happening.
I
Neighborhood
you
could
boat
on
the
street.
Just
put
it
that
way,
you
can
go
boating.
I
could
not
remove
my
vehicles,
because
ttc
got
stuck
on
my
driveway
blocking
my
driveway.
Their
ttc
vehicle
was
then
flooded
as
well.
So
it's
a
it's
enough.
It's
an
issue
that
causes
multiple
layers
right,
because
even
my
home
there's
now
foundation
cracks
there's
so
much
damage
beyond
the
physical
and
there's
personal
items
lost
that
you
can't
get
back
and
really
as
the
homeowners.
I
think
I
speak
for
my
whole
neighborhood.
I
Even
myself,
when
I
put
up
my
claim,
we
are
only
asking
for
the
city
to
take
responsibility
and
technology
is
a
problem
and
to
just
pay
back
the
residence.
The
home
damage,
we're
not
asking
for
paid
and
suffering.
We're,
not
asking
for
items
to
be
replaced.
We're
strictly
just
asking
help
us
put
our
homes
back
to
what
they
were
before
right.
E
I
Have
a
permanent
solution
because
I
don't
think
it's
fair
to
ask
residents
to
go
through
yearly
flooding
every
year
and
say:
hey
we're,
not
at
fault.
There's
no
problem
here.
I
I
just
don't
understand
how
the
city
could
sit
there
and
say:
there's
not
a
problem
here
after
there's
been
an
article
article.
I
You
know
article
after
article
report
after
report,
even
the
own
insurance
general
that
I
dealt
with
in
2018
said
well,
your
neighborhood
had
this
problem
in
2013
and
claims
were
paid
out,
so
we
felt
very
hopeful
in
2018
said
you
know
what
yeah
it
sucks.
The
house
has
this
problem,
but
you
know,
let's
put
in
a
claim.
Let's
you
know,
let's
do
this
and
hopefully
we'll
you
know,
they'll
help
us
out.
You
know
the
city
knows
there's
a
problem
here.
I
I
Exactly
and
that's
something
to
be
honest
with
you,
I
don't
think
the
homeowner
should
have
to
do
that
because,
like
I
said
in
my
neighborhood
my
whole
street,
you
can
vote
on.
Why
does
one
house
get
paid
and
the
other
does
it?
I
B
Time
either
other
people
have
questions
of
the
deputy
or
as
count
councillor,
nunziat
asked
to
stop.
B
D
I've
struggled
with
some
internet
connection
here
even
at
the
office,
so
I
missed
a
little
bit
of
the
the
speaking,
but
I
wondered
if,
if
there's
ma'am,
if
you
could
tell
us
a
little
bit,
would
you
do
you
have
any
idea
of
what's
wrong
any
suspicion
from
all
the
things
that
you've
gone
through?
You
told
us
a
little
bit
about
how
the
water
backs
up,
but
any
sense
on
what's
happening,
that's
causing
that
maybe
from
a
bigger
picture.
I
You
know
I'm
not
an
expert
by
any
means
or
an
environmentalist,
so
I
I
don't
really
have
that
clear-cut
answer,
for
you
I
know,
is
that
I've
never
seen
a
city
worker
come
and
do
any
maintenance
on
my
street.
There
has
been
some
work
done.
There's
these
big
signs
that
you
know
have
basement
flighting
work
being
done,
but
on
my
portion
of
my
street
nothing's
been
done,
and
I
think,
to
be
honest
with
you,
it
comes
down
to
the
sewer
system
of
toronto,
is
so
antique
and
cannot
handle.
I
So
I
just
think
that
it's
the
definitely
there
needs
to
be
some
underground
work
to
largen,
maybe
items
for
the
water
to
go
through,
and
I
think
the
designs
of
the
home
in
the
area
definitely
have
to
be
reviewed.
My
home
was
built
in
1990,
not
that
long
ago,
and
the
tcra
approved
a
design
of
a
sloped
driveway
in
a
floodplain
zone.
I
D
Yeah,
I
think
that's
a
really
good
point
you
raised,
and
we
see
that
from
time
to
time
that
people
go
to
places
like
the
committee
of
adjustment
and
there's
rules
against
those
reverse
slope
driveways,
yet
somehow
they
they
seem
to
get
them
approved.
Even
though
it's
a
bad
idea,
because
you
know
the
water
flows
one
way,
but
you
just
talked
about
your
street
being
like
a
like
a
river.
D
I've
got
I'm
just
over
the
creek
on
the
other
side
of
the
the
humber
river,
the
area
that
I
represent,
and
you
know
we
we
have
some
of
those
stories
as
well.
Can
you
tell
me,
are
you
in
a
low-lying
area.
D
Yeah,
so
the
water,
when
it
rains
heavy
it,
comes
down
in
a
bowl
and
then
you
can't
help
but
see
the
sewers
back
up.
Thank
you.
I
just
want
to
understand
a
little
bit
more
about
the
context.
These
are
important
and
I
you
know
I
can't
I
can't
even
imagine
how
devastating
it
is.
When
you
see
your
things
being
destroyed,
I
mean
yeah.
I
I
have
a
four-year-old
and
a
two-year-old
yeah
and
when
the
last
flood
happened,
we
were
working
from
home
because
of
covid
and
my
daughter
till
this
day
it's
an
area.
We
don't
use
the
basement
because
it's
just
unsafe,
I
don't
feel
comfortable
in
my
own
home
to
use
that
space,
except
for
literally
laundry.
I
My
daughter
will
say:
oh
there's
water
in
the
basement,
because
it
was
very
traumatic
incident
for
a
child
to
see
all
that
water
rushing
through
in
a
basement
and
not
understand
exactly
what's
going
on.
So
on
top
of
dealing
with
your
house,
flooding
you're,
then
trying
to
calm
down
your
children
and
to
not
be
traumatized
by
water.
I
You
know
it's
just
a
crazy
overall
incident
that
I
have
to
go
through
every
year
in
my
home,
and
I
just
think
the
city
needs
to
see
that
there
is
an
issue
here
and
takes
some
responsibility,
and
it
should.
It
should
not
be
that
the
owner,
the
homeowner,
has
to
do
all
this
work
and
seek
legal
counsel
to
get
some
type
of
remedy
to
this.
This
problem.
C
Thank
you,
mr
chairman.
It's
council
nunciata
once
we
finish
the
deputies
for
members
that
are
on
the
committee,
I'll
have
lou,
did
geronimo
explain
the
project
of
what
we're
working
on
in
that
area.
Just
so.
The
the
council
sitting
on
the
committee
are
aware
of
what
the
city
is.
The
project
that
they're
working
on
now
and
so
so
they're
a
little
more
clear
of
the
area.
C
I
F
I
am
sorry
I
thought
we
were
waiting
for
the
end
of
the
deputies
I
apologize
so
yes,
I
can
give
you
a
quick
background
on
the
context
of
that
location.
The
report
specifically
focused
on
a
number
of
claims
of
the
rock
cliff
smythe
area.
It
is
an
area
that
is
identified
in
the
city's
official
plan
as
a
special
policy
area.
F
The
reason
it
was
identified
as
such
is
because
it
is
in
with
the
flood
plain
of
black
creek
and
there
are
hundreds
of
homes
that
were
built
within
that
flood
plain.
So
it's
not
just
in
a
low-lying
bowl
that
some
counselors
are
very
familiar
with
that
you
find
in
throughout
the
city
where
you
may
just
have
a
few
homes.
This
is
actually
within
the
black
creek
floodplain.
F
That's
been
made
made
more
severe
from
a
flooding
standpoint
over
the
years
because
we
do
have
roadways
like
the
jane
street
crossing
there's
a
rock
cliff
crossing,
so
so
bridges
got
constructed
which
which
caused
a
backup
and
what
we
we
need
to
do
is
work
with
the
toronto
region
conservation
authority,
and
we
have
been
for
for
many
years
in
fact
reported
to
city
council
to
committee
and
council
on
the
issues
that
we
have
in
rock
cliff
back
in
2014,
where
we
identified
the
need
to
do
all
this
infrastructure
work.
F
F
We
are
doing
an
environmental
assessment
right
now
of
redesigning
the
flow
through
that
area.
All
that
work
has
to
be
done
before
you
can
do
any
of
the
local
sewer
improvements.
That's
the
second
environmental
assessment
that
toronto
water
is
working
on.
We
identified
at
that
time
that,
even
if
I
went
in
and
did
all
the
local
sewer
upgrades
made
them
larger
and
bigger
similar
to
what
you've
seen
throughout
the
city
in
your
own
neighborhoods.
F
It
wouldn't
work
until
you
deal
with
the
riverine
flooding
that
we
get
from
black
creek.
So
we
need
to
address
that
first
in
conjunction,
then,
with
the
upgrades
to
city
infrastructure
and
then
there's
a
third
larger
environmental
assessment
that
we're
just
completing
and
that
deals
with
the
larger
black
creek
sanitary
trunk
sewer
that
essentially
runs
from
all
the
way
up
from
close
to
steel's
avenue
all
the
way
down
black
creek
through
this
part
of
of
the
city
to
the
humber
treatment
plant
and
and
that
larger
ea
will
address
a
couple.
F
Things
allow
for
future
expansion
and
growth
in
the
downsview
park
area,
but
also
deal
with
some
issues
that
we
have
in
surcharging
of
that
black
creek
trunk,
sanitary
sewer
and
that's
a
significant
project.
All
of
those
projects
combined,
probably
going
to
be
close
to
a
billion
dollars
worth
of
work
over
many
years.
So
it
is
not
a
simple
area
area
to
deal
with.
One
of
the
most
complex
that
we
have
in
the
city
to
deal
with
the
basement
flooding
situation.
F
B
Yep
that'd
be
great.
Okay.
Thank
you.
Thank
you,
mr
d.
Geronimo.
Very
much
appreciated
the
next
step
being
in
is
ms
margaret
turk,
ms
hurt.
Are
you
on
the
line.
B
H
Make
your
presentation-
yes,
I'm
just
gonna,
read
something
I
put
together,
I'm
not
a
good
speaker.
So,
okay,
this
happened
on
july,
8th
of
2020,
where
our
basement
was
flooded.
We
got
about
two
and
a
half
to
three
feet
of
water
in
there
through
our
garage.
H
H
Even
though
the
construction
company
came
and
the
same
evening
and
saw
that
the
greats
were
closed
and
admitted
to
the
fact
that
they
blocked
them
because
of
the
construction-
and
we
had
somebody
come
in
from
the
city
and
all
they
did
was
hand
us
an
envelope
and
told
us
never
came
into
the
house,
told
us.
We
have
two
years
to
file
a
complaint,
we
wrote
the
city
and
they
rejected
our
complaint.
H
They
said
that
their
the
main
sewers
were
not
blocked.
They
checked
that
out,
but
we
weren't
talking
about
the
main
sewers.
We
were
talking
about
our
storm
drains.
That
was
the
cause
of
our
flood.
H
We've
lived
here
for
30
years
for
43
years,
30
years
in
this
home,
which
we
constructed
according
to
all
the
bylaws.
Yes,
we
have
a
slow
driveway,
but
not
once
have
we
had
a
drop
of
brain
come
into
our
home
except
this
past
july,
and
we
believe
it
is
because
of
the
construction
company
and
the
city.
B
Okay,
thank
you,
ms
turk.
Are
there
any
questions
for
the
deputy.
H
C
H
B
Sorry,
thank
you,
ms
turk.
Next
we
have
on
the
list
mr
adamo
arcelisi.
Mr
arcelisi,
are
you
on
the
line.
B
Good
morning
happy
new
year
you
have
five
minutes
whenever
you're
ready.
K
Thank
you
happy
new
year
as
well,
I'm
I'll
pretty
much
piggyback
off
of
mike
and
margaret
and
my
wife.
You
know
the
long
and
short
of
it
is
that
even
as
lou
had
mentioned,
you
know
it's
an
area
of
study
and
it's
been
documented,
very
highly.
There's
a
billion-dollar
cost
affiliated
with
it,
and
you
know,
then,
that
you
get
your
rejection
letter.
So
it's
a
bit
curious.
K
I'm
a
bit
curious
to
understand
how
people
and
agencies
communicate
with
one
another,
because
I've
been
the
guy
in
my
family
anyways
to
pretty
much
put
together.
All
the
the
proof
of
that
quote.
Negligence.
Staying
up
late
time
invested
mike
mattos
he's
been
a
great
resource.
We've
we've
come
into
contact
with
him
because
he's
pretty
much
like
a
neighborhood
historian,
so
to
speak.
K
He
knows
this
area
better
than
we'll
ever
know
it,
and
and
essentially
he's
he's
kind
of
guided
us
along
the
way
with
in
terms
of
providing
information,
and
a
lot
of
it
is,
is
accessible.
You
know
from
the
on
on
the
internet
and
and
yeah
like
you
know,
I
you
know
miss
opler,
like
you
mentioned
about
contacting
311
and
whatnot.
K
The
second
time
around
for
us
like
major
flood
wise,
which
was
last
year,
we
did
exactly
that.
We
we
kind
of
we're
like
professionals
now
in
sewage
flooding.
We
know
what
to
do.
I
have
a
cheat
sheet.
I
have
everything
ready
to
go
and
we
did
all
that
and
we
thought
you
know
well.
Maybe
this
time
will
be
a
little
bit
better
and
in
fact
it
was
actually
worse
and
when
it
comes
to
311,
we
contacted
them
immediately
and
they
showed
up
to
our
house.
K
I
think
it
was
about
a
about
a
week
later
and
the
the
two
toronto
water
guys
that
showed
up
literally
did
the
same
thing
that
margaret
mentioned
didn't
come
in
the
house.
They
handed
me
an
envelope
on
how
to
file
a
cut,
a
claim
which
I
had
already
done
by
the
time
that
they
arrived.
They
bolted
down.
The
manhole
in
front
of
our
house
told
us,
you
know.
Oh,
it's
all
good,
don't
worry
about
it.
There's
no
water
in
the
neighborhood!
I'm
not!
You
know
it
was
very.
Very
generic.
K
K
If
I
try
really
hard,
but
when
I'm
putting
in
an
foi
they
don't
they
don't
give
you
anything,
at
least
in
my
case
you
know,
and
and
like
my
wife
said
when
you,
when
you
deal
with
claims
pro,
you
do
all
this
homework
and
you
get
three
pages
back.
K
If
anything
at
all,
and
one
of
those
pages
is
a
rain
chart
and
they
tell
you
oh
well,
you
know
there's
a
lot
of
rain
that
day
sucks
to
be
you
and
you
know
our
only
option
and
I'm
not
sure
if
my
wife
mentioned
it
so
hello.
Oh
sorry,
I
think
it
was
kind
of
choppy.
You
know,
I'm
not
sure.
If
my
wife
mentioned
it
like
we,
we
have
no
choice
but
to
seek
legal
action
right
and
that's
another
cost
that
I'm
personally
I'm
more
than
happy
at
this
point.
K
With
the
amount
of
money
that's
been
lost,
it's
it's!
It's
no
different.
You
know
you're
ready,
I'm
I'm
dedicated
to
to
seeing
it
through
and
it's
not
to
become
a
millionaire.
But
it's
just
to
to,
like
my
wife,
said,
bring
my
bring
our
house
back
to
what
it
was
and
unfortunately
do
what
a
lot
of
people
in
our
neighborhood
have
done
and
and
and
leave
right.
K
If
you
come
down
our
street
there's
within
the
last
three
months
there's
been
about,
you
know,
15
for
sale
signs
without
exaggeration
and
new
people
are
buying
those
homes,
whether
they
are
informed
of
the
situation
or
not,
and
I
feel
bad
for
them.
They're
suckers,
they're,
going
to
be
come
next
july
and
august
they're
they're
going
to
be
ripping
out
their
drywall
they're,
going
to
be
buying
new
family
vehicles.
K
Just
like
we
have
done
three
times.
You
know
and
there's
there's
not
much
more
to
to
go
on
and
beat
the
horse
about
it
because
my
wife,
she
kind
of
covered
everything
and
you
know,
but
I
just
I
guess
what
I'd
like
to
understand.
You
know
like
everybody
else
is
what
is
you
know
if,
if
I'm
a
pretty
logical
person,
you
know
why
do
the
work?
Why
do
the
reports
waste
all
your
time?
My
time
just
to
deny
a
claim
right?
K
It
doesn't
make
sense
like
everybody's
talking
about
it.
There's
you
know
money
always
being
identified
as
put
aside
to
do
the
work,
and
then
it
never
gets
done
it
just
it
just
doesn't
make
sense
to
me.
It
boggles
my
mind
and
you
know
like
I,
I
don't
know
what
else
to
say
about
it's
kind
of
a
done
topic
for
me.
K
I
just
want
to
you
know
deal
with
the
get
this
suit
done
with
the
the
city
and
hopefully
it
works
out
in
our
benefit
and
then
go
my
separate
ways
with
cordell
avenue.
To
be
honest,
but
you
know
it's
unfortunate
but,
like
I
said
I
I
I
could
talk
your
ear
off
about
it
all
day,
but
it's
just
it's
one
of
those
things
that
you
know
why.
K
If,
if
there's,
if
there's
studies
being
done,
you
know,
you
know,
like
lou,
said:
there's
a
billion
dollars
expectation
why
in
the
in
the
meantime,
while
these
studies
are
being
done
and
all
these
reports
and
meetings
are
taking
place,
you
know
it's,
it's
gonna
be
there's
gonna,
be
another
flood
right,
there's
gonna
be
a
another
situation
and
what
happens
in
the
meantime
right.
K
So
if
we
keep
getting
flooded
and
it's
live
and
these
studies
are
happening,
live
people
are
still
getting
rejected
and-
and
you
know
I
could
bet
you
my
my
house,
you
know
next
year
or
this
year.
Excuse
me
there
will
probably
be
a
flood.
You
know
and
we'll
put
in
a
claim,
we'll
get
denied
and
we'll
be
having
another
meeting
about
it.
K
B
Sorry,
thank
you,
mr
selesi.
I
really
appreciate
your
time
this
morning.
I
understand
your
frustrations
and
those
of
your
wife
and
your
your
children.
We
really
appreciate
you
coming
in
this
morning.
I
do
have
some
questions
for
you:
counselor
holidays,
deputy
mayor
holliday's
hand,
first,
deputy
mayor
holiday
questions.
Thank.
D
You
you
raised
an
interesting
point
about
the
sale
of
homes
on
your
street.
I
just
wondered
if
anyone
like
your
real
estate,
agent
or
anyone,
I
don't
know
if
it
was
new.
I
think
I
think
your
wife
said
the
house
was
1990.
Was
the
house
knew
when
you
got
it
or
did
anyone
tell
you
when
you
were
buying
the
house
that
there
may
have
been
a
history
in
this
area?
Maybe
there
wasn't
one?
I
don't
know.
K
No,
so
definitely
there
definitely
was
a
history
in
the
area,
but
we
found
that
out
literally
as
we
were
moving
in
one
of
our
neighbors.
Our
immediate
neighbor
is
a
one
of
the
original
homeowners.
A
K
At
that
point,
once
we're
already
living
here,
we
we
kind
of
found
some
a
few
photos
from
2013.
There
wasn't
a
lot
of
image
images
and
there
was
a
couple
of
articles,
but
not
a
lot,
and
it
was
not
disclosed
by
the
the
previous
and
like
it
was.
The
previous
homeowner
was
the
original
homeowner.
It
wasn't
disclosed
and
our
realtor
didn't
know
like
you
know
until
after
right.
So
I
think
it's
one
of
those
things.
My
understanding
is
that
it
doesn't
necessarily
have
to
be
mentioned.
K
I
don't
know
too
much
of
the
the
law
behind
it,
but
it's
kind
of
like
a
you
know.
Buyer
beware.
I
know
there
is
one
gentleman
on
our
street.
He
bought
his
home
last
year
and
then
within
by
the
summer
time
he
wasn't
even
in
his
house
for
five
months.
K
He
got
flooded,
but
he
was
aware
because
in
2018
there
was
a
lot
more
media
attention,
so
he
he
kind
of
gambled
as
he
puts
it
and
and
he
lost
right
because
he
had
that
hope
that
from
the
2018
flood
the
work
would
have
been
done
to
some
extent
and
obviously
it
wasn't
and
unfortunately
on
our
street
exactly
where
he
lives.
He
suffers
the
most
because
this
the
drains
are
right
in
front
of
his
home.
K
So
and
every
like
his
entire
basement
from
floor
to
ceiling
was
completely
flooded.
K
D
If
you
had
some
different
information
like
I
I'm
just
looking
at
on
my
computer
in
front
of
me
as
I
can
see
the
the
trca
flood
area
and
it's
cordella
avenue
that
you
said
that
you
were
on,
I
mean
that's
like
right
in
the
center
of
it.
I
don't
think
that's
secret
information,
but
I
I
wouldn't
blame
any
homeowner
for
not
knowing
where
to
look
right
like
like.
If
you
knew
you
could
pull
that.
You
probably
know
the
map
I'm
talking
about.
But
if
you.
D
K
D
D
Yeah,
that's
a
it's!
It's
a
concrete
channel,
it's
not
a
natural
creek,
but
I
you
know:
if
do
you
think,
do
you
think
there's
a
value
in
sort
of
people
getting
access
to
this
kind
of
information?
And
I
don't
want
to
say
it's
the
real
estate
agent's
fault,
but
you
know
when
you
buy
a
car
you
get.
You
can
go,
get
a
summary
of
the
history
of
the
vehicle.
But
I
wonder
if
there's
a
way
to
do
that
for
a
home.
K
Well,
it's
funny
you
mention
that,
because
obviously
we
had
some
words
with
the
realtor
and
and
the
gentleman
that
did
our
home
inspection,
and
you
know
it
was
they
weren't
necessarily
positive
conversations
to
put
in
nicely,
but
definitely
yeah,
like
you
know,
as
first-time
home
buyers,
we
we
had
no
idea
to
like
oh
is
it
a
flood
zone
like
it
was
completely
out
of
our
mind
right
and
then
you
know
it's
once
I
started
ripping
down
the
drywall
and
everything
in
my
basement.
I
started
realizing.
K
Oh
there's
some
evidence
of
previous
issues
that
were
covered
up.
You
know,
for
you,
know,
from
renovations
and
whatnot,
but
yeah,
like
kind
of
like
a
like
the
carproof
system
for
a
vehicle.
Definitely
like
a
a
home
proof
system
or
something
would
be,
would
be
beneficial
because
even
buying
our
insurance,
you
know
when
we
first
bought
the
home.
There
was
no
for
forthcoming
conversation
of
like
oh.
By
the
way
we
recommend
x,
y
and
z,
coverage
for
flooding,
because
you're
in
a
high
flood
zone.
K
D
Okay,
thanks
thanks
for
talking
to
us
again,
I
represent
an
area
near
you.
Your
experiences
are
a
little
different
than
than
the
folks
in
etobicoke
center,
but
I
have
heard
the
similar
stories
and
I
just
appreciate
the
perspective
on
it
and
your
insight.
Thank
you.
No
problem.
I
B
Yeah
no
thank
you
miss.
Thank
you.
Thank
you,
mr
mrs
arcelisi.
Our
next
deputy
is
renard,
patrick,
mr
patrick.
Are
you
on
the
line.
B
Oh
okay,
all
right!
Thank
you,
mr
arcelisi.
I
appreciate
that
no
problem.
Okay,
that's
the
end
of
the
deputies.
We
now
get
to
questions
of
staff,
speaker
nunziata,.
C
So
I
have
three
questions
to
stop.
I
I
don't
know
what
stop
would
answer
it,
but
the
report
that
from
the
ombudsman-
and
I
want
to
thank
the
ombudsman
for
her
report-
was
a
motion
that
I
put
through
council
a
year
ago,
particularly
in
the
rock
cliff
area,
but
the
report
found
that
the
city
is
not
providing
homeowners
with
clear
and
accurate
information
about
claims
process.
Do
these
findings
have
any
impact
on
claims
that
were
denied
in
the
past.
C
A
C
C
Yeah
have
the
claims
that
were
denied
been
reviewed
to
consider
whether
claimant
was
fairly
informed
throughout
the
claim
process,
including
that
the
onus
is
on
the
claimant,
to
prove
that
the
city
was
negligent.
The
third
question
in
cases
where
a
homeowner
has
done
what
they
can
to
prevent
flooding
and
there
is
repeated
basement
flooding
to
the
property.
How
can
the
city
maintain
that
there
is
no
fault
on
the
city's
end
each
time,
and
is
there
anything
the
city
can
do
to
support
these
residents?
Those
are
my
three
questions.
A
So
council
rangelands
joe
sam,
just
hopefully
melissa,
can
unmute
herself.
B
F
J
J
L
You
can
you
hear
me
now:
yeah,
sorry,
okay,
hi,
it's
jim
kidd
counselor.
I
wonder,
do
you
mind
repeating
your
first
question
again.
C
L
Well,
I
think
I
can
answer
that.
The
ombudsman
did
look
at,
I
believe,
about
45
claims
relating
to
the
you
know,
this
period
of
time,
from
2018
to
2020
and
and
found
that
in
those
cases
the
adjusters
had
met
the
city's
service
standards.
So
there
wasn't,
she
didn't
find
a
problem
in
that
regard.
L
You've
asked
about
whether
denied
claims
can
be
reviewed
and
we
do
have
a
process
that
the
counselors
can
come
to
insurance
and
risk
management.
If
constituents
have
requested-
and
we
can
review
the
adjuster's
decision
on
denials
and
to
ensure
that
their
conclusions
were
appropriate,
so
that
can
be
done.
C
Yes,
but,
but
previously,
when
it
came
forward,
we
were
told
that
once
you
send
out
the
letter
to
the
to
the
residents
that
you
can't
refers,
the
reverse
the
decision
on
the
claim
being
denied.
C
But,
as
you
know,
some
constituents
have
done
that
and
their
and
and
what
I'm
hearing
from
residents
is
that
what
we're
hearing
from
your
staff
is
that
they've
been
denied
and
they
don't
want
to
speak
to
speak
on
it
any
further.
That's
what
I'm
hearing
that
there
is
no
discussion.
It's
not
open
up
for
discussion.
L
Yeah,
I
don't
know,
I
can't
speak
to
that
example,
because
we
we
frequently
are
involved
dealing
with
claimants,
who
want
to
have
their
claim
appeal,
reviewed
and
that's
what
we
do.
We're
working
with
counselors
offices,
all
the
time.
B
E
Counselor,
may
I
add
something:
insurance
and
risk
management
should
be
telling
people
who
believe
that
they've
been
unfairly
treated,
that
they
should
come
to
the
ombudsman.
E
That's
why
we're
here
you
know
so
so
we
are
not
an
appeal
per
se,
but
we
are
here
to
help
ensure
that
the
city
provides
people
in
all
delivery
of
services
with
a
fair
process,
a
fair
outcome
and
fair
treatment,
and
if
people
believe
that
they're
not
getting
those,
they
should
be
coming
to
us
and
the
job
of
telling
them.
That
is
the
cities.
It's
not
it's
not
people's
job.
To
figure
that
out,
they
should
be
being
told
that
as
a
routine
matter.
C
Yes,
because,
a
few
years
ago,
when
the
report
came
through
general
government,
I
don't
know
if
you
remember
that
mr
chair
is
that
there
were
a
number
of
cases
that
were
denied
and
we,
as
the
committee
asked,
that
they
go
back
and
review
these
claims,
and
that
was
a
direction
from
from
council
actually
and
they
were
never
reviewed.
E
Maybe
I
could
just
start
with
that
one
through
you,
mr
chair,
the
findings
that
we
made
that
the
claimants
were
inadequately
informed
pertain
more
to
the
expectations
of
the
claimants
and
and
not
really
understanding
how
difficult
it
is
to
get
a
claim
paid
by
the
city
under
the
current
system.
E
And
so
you
know,
as
mr
and
mrs
archelesi
outlined,
they
have
spent
huge
amounts
of
time
and
effort,
submitting
a
claim,
they've
done
everything
within
their
power
to
submit
information
and
details
and
call
311
and
so
on
and
so
forth.
E
But
unless
the
city
adjust,
unless
the
adjuster
that
the
city
uses
finds
that
the
city
is
negligent
in
one
of
two
specific
ways,
either
maintaining
the
sewer
system
or
responding
to
the
incident,
the
city's
not
going
to
pay,
because
this
the
current
process
basically
requires
the
city
to
deem
itself
to
have
been
at
fault
and
that's
the
way
it's
set
up.
E
So
if
you
as
counselors,
want
to
set
it
up
differently,
there's
some
discussion
at
page
19
of
our
report
about
a
no-fault
program
that
existed
back
in
2006-
and
you
know
this
is
this-
is
something
that's
a
matter
of
of
policy
public
policy
for
council
to
to
consider.
But
right
now
people
are
being
made
to
prove
the
city
was
negligent
and
the
city
is
in
the
position
to
make
that
decision.
City
staff
decides
ultimately
on
the
recommendation
of
the
adjuster,
whether
to
pay
the
claim
or
not,
and
so
you're
asking
the
city.
E
People
are
asking
the
city
to
admit
in
in
circumstances
where
I
mean
don't
forget
the
name
of
the
division
that
jim
and
melissa
work
for
is
insurance
and
risk
management,
they're,
managing
the
risk
and
they're
trying
to
limit
the
cost
to
the
city,
which
is
part
of
their
mandate.
If
council
wants
them
to
approach
this
problem
of
frequent
repeated
floods-
and
you
know,
I
really
commend
and
thank
the
deputies
today,
because
they've
really
brought
to
life
the
problem
and
the
and
the
experience
that
these
homeowners
are
are
facing.
E
F
Sure
I'll
do
it
as
quickly
as
I
can.
The
the
the
basis
that
we
use
is
that
we
have
to
deal
with
the
infrastructure
that
was
built
at
that
point
in
time
we
have
parts
of
the
city
that
were
built
throughout
the
last
150
years,
so
we
have
some
sewers
that
were
placed
at
a
point
in
time
when
in
fact
they
might
not
even
had
building
codes
at
the
time.
F
If
you
go
to
some
parts
of
our
city,
but
the
infrastructure
that
was
placed
and
the
way
they
function,
we
we
put
in
place
our
operating
standards
based
on
the
standards
of
that
time.
Now,
of
course,
the
standards
of
today
are
very
different
and
we
use
today's
standards
whenever
we
do
upgrades
to
the
sewer.
So
when
we
look
at
toronto
waters
operation,
we
look
at
how
we
are
maintaining
the
that
existing
sewer
system.
Are
we
responding
quickly
enough
to
calls
when
we
get
calls
now
of
distinction
in
this
report?
F
Is
the
difference
between
a
regular
sewer,
backup
call
where
we
will
typically
we'll
meet
our
four-hour
window
of
getting
out
to
that
homeowner
and
dealing
with
that
versus
the
storm
event?
The
storm
event
you're
now
dealing
with
hundreds
of
homes
and
there's
no
way
we
could
get
every
house
within
that
window.
F
So
as
we're
going
through
our
review,
we
find
that
there
was
a
problem
with
a
particular
sewer
and
the
way
it
was
laid,
or
we
see
a
collapse
that
we
believe
contributed.
We
will
document
that,
and
we
will
give
our
opinion
then
at
that
time,
that
this
could
have
contributed
to
the
problem.
But
if
we
see
nothing,
we
just
provide
the
evidence
over
to
our
insurance,
mismanagement,
group
and
say
here
are
our
findings.
The
sewer
is
behaving
as
designed
when
we
say
as
designed:
it's
not
today's
standards.
F
It's
the
standards
of
the
sewer
at
the
time
that
it
was
built,
and
that's
probably
where
the
confusion
materializes
people
are
thinking
that
in
parts
of
the
city
that
they're
fully
protected
by
all
the
sewers,
our
sewer
service
levels
vary
from
community
to
community,
and
I
believe
many
of
you
counselors
know
that
some
some
of
our
communities
don't
even
have
storm
sewers
in
them.
They
they
have
swales.
F
E
If
I
may,
mr
chair,
through
you,
I
think
go
ahead.
If
I,
if
I
were
to
attempt
to
answer
your
third
question,
counselor
nunciata,
it
would
be
in
order
to
help
these
homeowners
that
you've
heard
from
today
and
others
who
are
similarly
placed.
You
would
have
to
have
a
whole
different
system
of
compensation
for
property
damage,
not
a
third-party
liability
system
based
on
the
city
declaring
itself
to
have
been
negligent.
B
D
Thank
you,
mr
chair.
I
got
a
couple
and
I'll
beg
your
indulgence
if
we
need
to
go
to
a
second
round,
but
I
guess
the
first
question
is,
and
I
I'll
open
it
to
either
the
ombudsman
or
staff
or
legal
counsel,
and
I'm
not
going
to
speak
about
rock
cliff
specifically
because
I
just
I
don't
know
enough
of
the
facts.
It's
not
my
area,
but
just
in
general,
if
I'm
a
prospective
homeowner
or
I'm
somebody,
that's
researching,
because
I
have
submitted
a
claim.
What
information
is
available
to
me
publicly?
D
F
So
maybe
I'll
start
from
the
toronto
water
perspective,
because
we
do
put
out
a
lot
of
information
to
the
public
and-
and
this
issue
comes
up
quite
often
when
we're
doing
environmental
assessments
and
and
the
putting
out
of
information.
So
we
have
to
walk
a
fine
line
when
we're
dealing
with
information
and
dealing
with
them.
Fitba.
F
The
protection
of
private
information
are
certain
homeowners
that
don't
want
us
to
release
information,
that's
specific
to
property,
and
so
when
we
are
putting
together
information
and
we're
putting
out
maps
on
our
environmental
assessments,
we
we
tend
to
show
areas.
We
tend
to
show
streets
and
you
can
find
all
of
that
information
again.
F
I'm
not
sp
speaking
specifically
to
rock
cliff
I'm
talking
in
general
as
we
do
our
eas
and
we
will
identify
areas
of
the
city
and
clusters
of
the
city
and,
and
so
people
can
be
aware
that
you
might
be
in
a
particular
zone
that
has
experienced
basement
flooding
when
we
do
put
out
maps
that
have
dots
on
them.
The
point
the
pinpoint
properties
you
know
we're,
also
careful
not
not
to
make
it.
F
So
it's
too
easily
distinguished
that
that
these
individual
properties
have
issues,
because
there
are
many
homeowners
that
do
not
want
us
to
disclose
specific
property
information
and-
and
we
have
to
be
sensitive
to
that-
I've
got
that
not
only
in
basement
flooding
but
lead
service
issues.
You
name
it
number
of
a
number
of
issues
that
we
have
to
be
sensitive
to
private
private
property
matters,
but
in
general,
all
of
our
documentation
is
available
to
the
public
and
we
will
make
it
available.
Many
of
them
have
been
in
reports.
F
D
Do
you
think
real
estate
agents
or
other
people
if
they
wanted
to
look,
they
could
get
a
lot
of
information
on
this
stuff?
And
I
guess,
as
you
mentioned,
there
are
some
lines
that
are
drawn
that
you,
you
can't
disclose
and
have
those
being
challenged
at
all.
F
So
so,
first
part
I'd
say:
yes,
the
information
is
there.
If
someone
wants
to
a
real
estate,
agent
wants
to
learn
more
about
a
neighborhood.
They
can
learn
a
lot
more,
not
just
going
to
our
websites,
but
the
toronto
region
conservation
authority,
as
you
just
did
going
on
to
their
floodplain
mapping.
F
Has
there
been
challenges?
Yes,
we've
had
media
challenges
where
they've
asked
for
for
information
from
toronto,
water
to
disclose
certain
account
information
and
we've
worked
with
our
lawyers
and
and
with
privacy
officers,
and
we've
released
information,
for
example,
up
to
four
postal
digit
codes,
leaving
out
the
last
two
which
then
again
aggregates
information,
and
but
given
you
enough
discrete
detail
that
you
could
see
patterns
in
the
city
versus
seeing
individual
property
issues.
F
So,
yes,
there
have
been
challenges
and
and-
and
we
adhere
very
closely
to
making
sure
you
know-
we
follow
that-
not
disclosing
private
information
yet
giving
enough
information
that
the
public
has
access
to
it.
D
So
my
second
question
is:
is
why
should
I
go
look
for
the
information
I
thought
claims
pro's
job
was
to
do
that
that
that,
if
I
file
a
claim,
that's
all
I
need
to
worry
about
that
claims.
Pro
is
going
to
be
a
neutral
party
and
they're
going
to
go
aggregate
and
pull
all
that
information
from
places.
They
need
to
look
and
they're
going
to
look
for
evidence
that
there's
a
problem-
and
I
guess
the
two
buckets
are
a
problem
responding
or
a
problem.
Maintaining
the
sewer.
D
Do
they
not
do
that
and
and
what
I
guess.
What
had
bothered
me
with
some
of
the
speakers
today
is
that
they,
the
speakers,
had
had
characterized
the
work
of
them
shouldering
all
of
this
dirty
work
of
sifting
through
reports
and
interviewing
staff
and
doing
all
those
kinds
of
things,
and
my
understanding
of
the
system
was
that
that
was
not
an
expectation
of
the
citizen.
Although
the
burden
of
proof
falls
to
the
citizen,
that's
different
than
the
mechanics
of
the
investigation,
I
wonder
if
somebody
could
respond
to
that.
L
Counselor
it's
jim
kidd,
I
can
respond
to
that.
You
are
correct.
The
the
burden
is
not
well.
The
burden
of
proof
is
on
them
in
in
actuality.
The
process
is
such
that
the
city
has
all
the
records.
So
as
as
the
ombudsman
spoke
of
the
2011
report,
that
the
previous
homicides
did,
we
learned
a
lot.
L
The
website
was
improved
and
changed.
We
acknowledge
more
improvements
can
be
made,
but
currently
the
website
is
helpful
in
that
it
gives
claimants
some
understanding
of
expectations
so
that
when
the
adjuster
sends
out
an
acknowledgement
letter
to
a
claimant,
it
will
refer
to
the
city's
website
and
and
attach
a
link.
And
if
you
go
to
that
link,
it's
called
making
a
claim
and
the
whole
idea
behind
the
website
was
to
address
what
the
previous
olm
has
been
felt
was
lacking,
was
transparency
and
expectations.
L
L
L
Whether
installation
was
done
correctly
so
they're
looking
at
that
it
is
the
adjuster's
job
to
pull
out
these
records
and
and
evaluate
whether
or
not
the
city
has
done
what
it
should
have
done
and
so
that
they
can
arrive
at
a
conclusion
whether
the
claim
can
be
paid
or
denied
and
if
the
claim
is
going
to
be
denied
they
are
to
set
out
in
their
letter
full
explanation
of
the
reasons
for
that
denial
and
also
attach
you
know,
divisional
records
that
support
the
position
of
the
denial
so
so
that
records
are
provided
and
should
be
provided
to
claimants
if
their
claim
is
denied
so
you're,
absolutely
right.
L
All
that
process.
It's
on
the
adjuster
to
dig
and
develop
these
these
and
and
obtain
these
documents,
and
that's
that's
the
process
that
we
have
working
with
toronto,
water,
that
they
have
a
group
that
provides
these
documents
to
the
to
the
adjuster.
D
Thank
you.
I
wondered
if
legal
could
address
my
next
question
and
that
is.
Could
somebody
talk
to
me
about
the
difference
in
understanding
or
defining
negligence
when
it
comes
to
category
a
which
is
maintaining
the
sewer
versus
category
b,
which
would
be
maintaining
or
creating
a
certain
service
standard?
L
J
So
I
will
start
it's
diana
dimmer
and
thank
you
and
then
my
colleague
mark
zubone
may
add
he.
He
really
is
the
expert
on
these
claims.
J
I
just
want
to
point
out
at
the
beginning-
and
I
think
this
is
important-
that
as
the
ombudsman
said,
these
are
third-party
claims,
so
the
city
is
not
the
insurer
of
property
owners
and
this
is
city
money,
even
though
we
characterize
these
as
insurance
claims
against
the
city.
This
is
city
money
that
is
used
to
pay
for
these
claims.
J
So
I
think
that's
important
to
keep
in
mind.
We
are
not
the
insurers
on
these
losses.
The
city
does
take
out
insurance,
but
for
these
matters
typically,
the
city
has
a
large
self-retained
portion
in
terms
of
the
question
regarding
maintaining
the
sewers
the
toronto
water
does
establish
certain
policies
as
to
service
standards,
and
the
adjusters
will
look
at
those
as
to
whether
toronto
water
has
met
those
standards
in
reviewing
claims
and
information
is
provided
by
toronto,
water
to
the
adjusters
to
evaluate
that
in
terms
of
the
nature
of
the
interest
infrastructure.
J
That's
a
more
difficult
question,
but
our
view
on
negligence
is
we
look
to
when
the
infrastructure
was
installed
and
was
it
put
in
place
meeting
general
engineering
practices
at
the
time,
and
in
our
view,
if
it
was
that
that
meets
the
standard
at
the
time,
and
there
is
a
recognition
that
the
city
can
rely
on
policy
defenses
in
terms
of
setting
out
appropriate
policies
for
upgrading
its
infrastructure
over
time,
there's
a
recognition
that
the
city
can't
be
upgrading
infrastructure
throughout
the
city
immediately
and
toronto.
Water
has
done
that.
J
D
I
I
think
that
answered
it.
I
I
think
that
the
question
I
the
follow
on
I
had
was:
is
it
council
could
raise
water
rates
by
10
times
and
suddenly,
you
know
deal
with
a
whole
bunch
of
basement
flooding
areas
that
recur
right
like
we
could.
We
could
pay
for
upgrades,
but
I
don't
think
councils
correct
me
if
I'm
wrong,
I
don't
think
council's
negligent
because
we
haven't
raised
the
water
rates
10
times.
D
J
Yes,
counselor,
that's
that's
our
view
of
the
law
in
this
area
that,
if
we
have
a
reasonable
policy
in
place
for
going
about
infrastructure
improvements
that
that's
a
reasonable
defense
to
claims
through.
E
You,
mr
chair,
yes,
I
I
certainly
respect
very
much
the
answer
ms
dimmer
gave
on
behalf
of
the
city.
What
you
need
to
understand,
though,
that
is
that
a
court
might
take
a
different
view
and
a
court
might
find
negligence.
Ms
dimmer
said
very
cl
very
transparently.
This
is
our
view
on
negligence,
so
this
is
how
the
city
has
decided
to
define
negligence
and
to
measure
its
own
conduct
in
deciding
whether
to
pay
claims.
E
B
I
C
I
B
Alexander
sorry,
at
this
point,
we're
we
really
don't
have
an
area
for
you
to
ask
questions.
You'd.
D
You
may
ask
one
one
final
question,
which
I
think
would
be
helpful,
and
that
is
I
wonder
if
somebody
could
provide
comment
on
the
difference
between
private
insurance
and
the
insurance
or
or
the
claims
process
the
city
has
and
that
the
relative
role
of
each,
because
I
wanted
to
make
sure
we
talked
about
that
today
and
we
articulated
that
the
difference
between
the
two,
because
I
think
that's
essentially
what
we're
getting
at
with
the
conversation
right
is:
is
our
system
the
right
system
in
place
and,
and
you
know
what
are
the
differences
between
the
two
and
what
do
homeowners
take
on
versus
what
the
city
does
on
a
public
basis.
J
Right
through
the
chair,
it's
melissa
ferreira,
so
most
homeowners
have
insurance
to
protect
their
their
property,
and
part
of
that
may
include
coverage
for
flood,
so
both
for
sewer,
backup
and
overland
flood
coverage.
So
that's
what
you
know.
J
We
all
purchase
to
protect
our
homes
and
that's
called
first
party
insurance
and
that's
where
susan
refers
to
first
party
claims
versus
making
a
claim
against
the
third
party
being
the
city,
so
that
would
be
and-
and
we
as
part
of
our
process
always
recommend
that
claimants,
if
they
have
coverage
for
flood
type
claims
to
go
to
their
own
homeowners
insurance
coverage,
because
it's
likely
to
be
more
broad
and
likely
more
able
to
quickly
respond
to
their
claims
for
damages
resulting
from
floods
and
as
all
insurers
will
do,
they
will
look
to
find
a
responsible
party
to
reimburse
them
for
any
claims
that
they
may
pay
out
on
behalf
of
their
policyholders.
J
J
So
that's
the
private
insurance
process.
Now
there
may
be
two
two
situations
where
a
homeowner
may
not
have
adequate
coverage.
They
may
have
flood
coverage,
but
only
to
particular
sub-limits.
So
let's
say
they
have
flood
coverage
up
to
five
thousand
dollars,
but
they
experience
a
loss
that
exceeds
that.
Let's
say
it's
ten
thousand
dollars.
We
know
the
cost
to
repair.
Basements
can
be
quite
substantial,
so
there
may
be
a
gap
in
coverage
for
them
in
that
situation.
J
The
other
situation
where
they
may
have
no
flood
coverage
at
all
they've,
either
not
fought
to
get
the
coverage
or
their
insurers
have
denied
to
provide
them
the
coverage
at
all
because
they
are
located
in
a
flood
plain
and
they,
the
insurers
just
refuse
to
take
on
that
risk.
That
is,
you
know
possibly
100
probability
that
they
will
experience
a
flood.
J
So
in
those
cases,
then
we
would
expect
homeowners
to
look
to
the
city
file
a
claim,
whether
it's
for
that
gap
in
in
coverage,
because
they
have
a
sub
limit
on
their
homeowner's
policy
or
in
that
second
situation,
where
they
have
no
coverage
at
all.
So
when
that
claim
comes
to
the
city,
you
know,
as
diana
mentioned,
we
don't
look
to
our
insurers,
because
the
city
does
self-insure
for
these
types
of
losses.
B
C
Question
on
that,
their
I
guess
would
be
to
melissa
or
diana,
I'm,
I'm
not
sure.
So
there
are
residents
in
the
rock
cliff
area
that
have
put
in
claims,
because
they've
had
repeated
flooding
that
their
their
insurance
is
refusing
to
insure
them
and
they
put
in
a
claim
to
the
city
and
the
city
is
saying
and
they've
denied
their
claim.
J
J
C
B
Okay.
Speakers
on
this
item-
deputy
speaker,
nunciata.
C
Events
during
the
time
period
of
january
1st
2018
up
until
december
31st
2020.,
that's
my
motion,
mr
chairman,
and
I
want
to
thank
the
ombudsman
and-
and
I
want
to
thank
staff
for
being
here.
I
put
this
motion
through
to
the
ombudsman
a
year
ago
to
report
back
in
particular
for
the
rockcliff
area
and
there's
also
another
area
of
mine.
C
That's
just
north
of
that
where,
in
fact
the
city
actually
did
the
work
and
some
residents
were
flooded
after
the
city
did
the
did
the
work
in
that
area
and
there
were
a
number
of
claims
that
were
denied
as
well.
Considering
the
work
that
that
was
done
in
that
area,
but
in
this
area
in
particular
rock
cliff
as
it
was
mentioned
by
staff,
so
this
is
a
special
policy
area
and-
and
it
is
a
flood
plain
and
these
residents
in
this
area
have
been
repeatedly
flooded
for
years.
C
We
do
have
the
trca
that
owns
the
channel
along
humber
boulevard
right
through
going
past
jane
street,
which
is
an
issue
in
trca.
Over
the
years,
there's
been
a
number
of
motions
have
been
put
forward.
A
number
of
the
environmental
assessments
that
have
done
through
trca
and
as
well
as
the
city
and
lou
mentioned
the
work
that
we
are
doing.
That
will
be
done
in
the
future,
but
it
is
taking
a
long
time
because
trc,
the
first
environmental
assessment
they
did
was
incorrect.
C
C
As
it
was
mentioned,
there
was
a
ttc
bus
on
cordell
avenue
in
2013.
That
was
completely
flooded,
and
this
was
also
I'm
sure
you
read
in
the
media.
At
the
time
there
was
a
business
on
alliance
avenue
where
we
had
three
employees
that
were
stranded
in
an
elevator
because
of
the
flooding
and
that
area.
So
this
area
had
has
had
severe
issues
and
the
city
is
quite
aware
of
it.
I
know
the
city
is
moving
towards
it.
C
C
But
I
don't
think
it's
fair
that
these
residents
every
year
have
to
go
through.
Flooding
have
sewage
in
their
basements.
Have
their
cars
replaced
as
alessandra
mentioned,
she's
had
to
have
her
car
replaced
three
times
and
has
come
to
a
point
where
her
insurance
is
saying.
Forget
it
we're
not
claiming
you
we're
not
insuring
you.
C
We,
we
even
have
a
senior's
residence
that
just
down
the
street
on
humber
boulevard
that
the
city
owns
that
gets
flooded
as
well,
and
this
is
city
property
as
well.
So
we
have
a
real
problem
in
that
area
and
claims
pro
knows
that
there's
a
problem
in
that
area
and
knows
the
history
of
that
area
and
that
the
work
is
not
done
yet
and
we
need
to
do
the
work
and
I
believe
that
these
claims
should
not
be
denied.
So
that's
why
I'm
moving
my
motion.
B
Okay,
thank
you.
Councillor
nunciata,
I
saw
deputy
mayor
holla
today
you
had
a
question.
D
I
did
I,
I
just
wondered
through
you
to
speaker
nunziada,
if
you
could
just
elaborate
on
how
we
would
set
the
difference
between
this
particular
area
that
you're
talking
about
in
other
parts
of
the
city,
and
perhaps
my
concern
is,
is
if
we
treat
one
area
one
way
what's
to
say,
somebody
else
isn't
going
to
come
along
and
say
we,
you
know
we'd
like
a
grant
as
well.
C
Well,
cancer
holiday:
I
think
this
area,
I
don't
think
we
have
another
area,
that's
similar
to
rocklin,
because
we
have
the
trc
channel
along
humber
boulevard,
I
think,
and
and
as
staff
mentioned
this
is
we've
identified
this
area
as
a
special
policy
area
where
hurricane
hazel,
so
I
I
don't
think
that
we
have
another
area.
I
think
this
is
the
worst
area
in
the
city,
so
I
don't
think
we
can
do
any
comparison
and
I
think
this
area
should
be
treated
differently.
D
C
No,
I'm
that's
why
I'm
hoping
that
staff
will
report
back
and
I
I
believe
that
some
of
the
as
alexandra
mentioned
her
insurance
company
will
only
cover
a
certain
amount
of
it.
And
then
I
mean
there's
out
of
pocket
expenses
and
there's
other
residents
in
that
area
that
as
well
in
there
and
they're
not
being
insured
their
insurance
companies
denying
and
their
coverage
that
we
should
at
least
support
them
on
out
to
pocket
expenses.
B
A
Just
a
similar
question,
I
have
no
doubt
that
these
conditions
are
terrible
and
it
probably
is
the
worst
in
the
city,
but
several
of
us
have
situations
that
might
not
be
exactly
the
same,
but
are
similar.
People
who've
had
a
sewer
backup
in
their
basement
five
times
and
are
uninsurable,
and
that
kind
of
thing.
A
So
I'm
wondering
if
you
can
just
add
something
that
would
say
or
other
areas
with
similar
conditions
or
something
like
that,
so
that
if
they're
are
others
that
may
not
have
exactly
the
same
situation
but
are
equally
bad
or
close
to
that
staff.
Look
at
that
as
well.
C
Yeah
well
counselor
billing.
I
the
reason
I
say
this
area
is
because
this
area
is
indicated
by
lou
as
well,
is
that
this
has
been
identified,
a
special
policy
area
and
that
the
city
we
do
have
the
trca
channel
that
runs
through
the
community
and
that
this
there
is
a
number
of
environmental
assessments
that
have
been
done
in
the
past
and
we
have
to
redo
them.
C
A
Yeah,
I
just
need
to
see
the
wording
again,
but
just
something
like
and
other
similar
and
other
areas
experience
similar
hardship
or
something
like
that.
If
you
could
just
take
that
as
a
friendly
amendment.
C
D
Wait
chair
we've
added
some
wording
here.
We
just
want
to
confirm
with
the
mover.
A
B
B
That
carries
item
as
amended
all
in
favor
that
carries.
Thank
you
matthew.
I
believe
that
was
our
last
item.
A
Mr
chair,
that
is
the
last
item.
There
are
no
bills
for
this
meeting.