►
Description
Disability, Access and Inclusion Advisory Committee, meeting 9, May 25, 2016
Agenda and background materials: http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=11648
A
A
A
A
A
We
start
by
introducing
everyone
in
the
room,
so
those
who
are
around
the
committee
members
will
be
aware
of
who
is
actually
in
our
in
our
presence,
and
we
generally
start
by
them
by
going
to
the
outside
chambers
and
then
eventually
moving
through
to
the
inside
and
all
around,
so
just
about
everybody
in
the
room
will
will
get
a
chance
to
introduce
themselves.
If
you
have
a
microphone,
if
you
do
not,
then
I'm
gonna
ask
you
to
speak
loudly
and
all
I'm
looking
for
is
your
your
name
or
perhaps
your
staff
position.
B
C
A
You
call
Cormier
accessibility,
consultant,
equity
diversity
and
Human
Rights.
Wonderful.
So
thank
you
very
much
for
for
the
round
of
introduction.
So
we
know
now
who
is
in
the
the
room
and
those
who,
with
the
microphone
I'm,
just
gonna
remind
you
that
when
it's
time
for
you
to
speak
is
to
make
sure
your
microphone
is
on
and
then
just
speak
right
into
the
microphone.
So
we
have
a
what
is
a
very
short
agenda
because
there's
only
two
items
on
there,
but
yet
it's
actually
a
very
important
agenda.
A
So
we
are
here
for
meeting
number
nine,
and
this
is
a
special
meeting.
That's
been
called
and
we
specifically
want
to
go
through
a
few
things
on
the
agenda.
So
the
first
thing
is
I'm
gonna
ask
whether
or
not
there's
any
declarations
of
interest
under
the
municipal
in
conflict
of
interest
Act,
seeing
none.
We
have
two
items:
the
first
one
is
di
9.1,
wheel,
trans
10
year
strategy,
which
we
will
hold
for
presentations
which
will
receive
shortly,
and
the
second
item
is
di
9.2
five-year
review
of
the
affordable
housing
action
plan.
A
Again,
it
is
held
for
presentation
and
there
are
no
other
additions
to
the
agenda
and
no
new
integer.
Actually,
we
cannot
introduce
new
business
I
believe
we're
going
to
proceed
just
adopt
the
order
paper.
All
those
in
favor
raise
your
hand.
If
you
can
thank
you
that
is
adopted,
so
we
will
receive
a
presentation
from
Eve
Wiggins,
who
is
the
head
of
wheel,
trans
service
delivery
group
from
the
TTC
and
her
presentation
is
on
the
wheel
trans
10
year
strategy.
Please
go
ahead.
Eve.
J
C-
and
it
is
an
absolute
honor
and
pleasure
to
be
here
with
you
today-
what
we
wanted
to
do
is
make
sure
that
we
came
to
this
committee
to
bring
you
information
on
and
details
on
the
wheel,
trans
10
year
strategy.
So
I
will
proceed
through
this
presentation
and
I'm
sure
there'll
be
lots
of
questions
opportunity
at
the
end,
so
we'll
be
I'll,
be
taking
you
through
some
background,
the
history
of
will
trans,
where
we
started
current
trends
and
the
future
what
the
future
brings
and
how
we
propose
to
meet
it.
J
So,
a
little
bit
on
the
history
will
trans
was
established
in
1975
as
para
way
transit.
It
was
a
private
operation
by
run
by
private
contractors
in
the
1970s
and
they
had
eight
vehicles
at
the
time
the
TTC
took
over
operation
when
and
the
wheel
trans
Department
was
formed
in
1989
and
the
implementation
of
the
first
software
system.
So
before
it
was
just
paper,
it
evolved
over
time
from
1984
to
1994
and
the
eligibility
that
we
are
using
today
was
developed
twenty
years
ago
in
1996.
J
Currently,
our
customers,
we
have
over
45,000,
in
fact
we're
up
to
forty-seven
thousand
active
wheel.
Trans
registrants,
79
percent
are
permanent
and
76
percent
of
our
users
are
over
the
age
of
65.
We
receive
approximately
1000
to
1200
applications
a
month
and
sign-on
800
to
900
new
customers
every
month.
The
eligibility
assessment
is
done
through
an
interview
with
a
third
party,
the
TTC
contracts
out
that
function
and
it's
to
assess
the
physical
and
functional
mobility
in
the
home
around
the
home
and
in
the
community
at
large
and
again
there's
two
categories
such
as
temporary.
J
So
our
customers
are
divided
between
categories
of
ambulatory
and
non
Nitori.
It
was
formerly
a
50/50
share
between
those,
so
ambulatory
are
considered.
Those
with
a
walker,
cane
or
collapsible
wheelchair
and
non
ambulatory
are
those
in
a
permanent
mobility
device,
but
our
growing
customer
base
is
ambulatory,
and
that
is
certainly
indicative
of
the
aging
senior
population
in
Toronto.
J
J
Our
service
is
delivered
across
three
modes,
so
we
all
know
the
famous
wheel,
trans
bus
and
that
presently
delivers
around
27
percent
of
our
trips.
Then
we
have
we
contract
out
to
sedan,
taxis
which
we've
seen
in
the
city
and
then
of
course,
accessible
taxis.
We
also
contract
out
those,
and
that
covers
the
remaining
73%
of
our
trips,
as
we
continue
to
migrate
trips
to
the
most
cost-effective
mode.
That
is
our
goal.
J
J
45
minutes
potentially
on
hold
waiting
to
book
their
trip,
but
the
more
calls
answered
equalled
increase
in
demand
more
booked,
and
we
also
lowered
the
unaccommodating
rate,
so
that
meant
fewer
and
fewer
people
did
not
receive
the
rides
that
they
wanted,
and
actually
almost
everybody
received
the
trip
that
they
were
asking
for
in
2015.
The
surge
in
demand
continued
and
with
the
board
approving
an
additional
seven
reservationist.
So
by
this
time
we
were
up
thirteen
to
our
call
center.
J
Almost
doubling
our
call
center
and
again
more
reservationist
means
they
are
allowed
to
book
more
trips
and
more
trips
increases
our
demand
and
our
call
abandonment
rate
is
down
to
certainly
last
summer
it
was
down
to
10%,
virtually
three
wing
rings,
and
somebody
was
picking
up
the
call,
and
so
our
growth
forecast
for
24
last
year
was
7%
and
our
actual
was
twelve
point.
Four
percent
growth.
J
So
the
future
as
I'm
sure
everyone
in
this
room
is
aware
that
there
will
be
changes
to
the
AODA
makes
us
change
our
eligibility,
which
is
good
for
customers,
in
that
it
opens
up
our
eligibility
to
include
any
customer
with
a
disability
that
prevents
them
from
using
the
conventional
system,
so
the
eligibility
starting
January,
1
2017
will
have
obviously
that
continue
with
mobility
impairments,
but
also
cognitive
impairments,
potentially
sensory
impairments
and
any
other
impairments
again.
That
renders
somebody
a
disability
that
renders
you
unable
to
take
the
conventional
system.
J
In
addition,
we
have
to
add
that
third
category,
we
will
continue
with
temporary
there.
There
might
always
be
a
temporary
need
for
somebody
to
to
use
wheel
trans,
but
then
we
would
move
to
renaming
the
permanent
category
to
unconditional
and
introducing
a
third
category
called
conditional,
meaning.
Sometimes
some
conditions
present
themselves
that
render
somebody
unable
to
use
conventional
and
they
need
will
trans
and
some
they
don't,
and
then
they
can
happily
use
the
conventional
system.
J
In
addition,
there's
a
statement
quote
which
I've
put
in
in
the
AODA,
which
states
that
the
transportation
service
provider
shall
provide
same-day
service
to
the
extent
that
it's
available.
So
what
this
means
for
us
is
we've
done.
Some
projected
demand
scenarios
with
the
new
eligibility
criteria
and
looking
at
what
has
happened
to
other
transit
properties
that
have
already
made
the
change
and
introduced
all
forms
of
disability.
Is
that
we're
forecasting?
J
So
last
year
we
had
3.4
million
trips.
This
year
we
are
forecasting
3.9
million
trips
and
by
2025.
If
we
continue
with
a
high
forecast,
we
are
forecasting
10
million
annual
trips,
and
that
is
something
that
if
we
continue
on
the
way
we
are
the
will.
Trans
budget
will
just
expand
and
expand
and
expand,
and
that's
not
something.
J
That's
not
the
most
efficient
way
to
provide
the
service,
nor
what
we
worried
of
is
is
running
into
a
situation
where
supply
or
sorry
demand
will
exceed
the
supply
of
the
service
available
and
that's
not
what
we
want
either.
So
we
developed
a
10
year
plan
to
help
us
lead
the
way
forward
and
what
we're
calling
it
is.
The
family
of
services
that
TTC
provides
a
family
of
services
which
includes
not
only
its
wheel
trans
buses,
but
taking
advantage
of
the
significant
investment
in
accessibility
across
the
TTC.
J
It
uses
all
buses
which
are
now
100%,
accessible,
streetcars,
the
new
streetcars.
When
we
get
them,
they
are
100%
accessible.
The
subways
right
now,
we're
at
50%
of
subway
stations
are
accessible,
but
that
is
growing
by
3
or
4
stations
every
year
and
then
the
community
buses,
which
there
are
six
routes
right
now
that
is
considered
accessible
and
they
actually
have
the
benefit
of
pulling
right
into
the
driveway
of
a
hospital,
for
example,
and
they
often
connect
a
subway
station
with
a
hospital
and,
of
course,
the
specialized
buses
in
2012.
J
The
City
of
Toronto
Auditor
General
also
recommended
that
we
integrate
wheel.
Trans
service
into
the
conventional
transit
system-
and
it
specifically
mentioned
that
sustaining
the
level
and
quality
of
services
required
new
ways
of
development
operator,
Google
trans.
It
asks
that
we
developed
and
implemented
a
comprehensive
plan
for
integrating
wheel
trans
customers
into
the
accessible
conventional
transit
system,
and
it
also
made
sure
to
add
that
we
also
included
customer
service
training
to
all
TTC
staff,
with
at
that
time
particular
emphasis
on
assisting
people
with
mobility
difficulties.
J
J
So
the
path
to
family
of
services
means
that
we
are
looking
at
migration
over
a
10-year
time
frame.
This
is
not
something
we're
planning
to
do
quickly.
We
need
to
do
this
properly,
with
consideration
for
our
customers
and
for
all
our
new
customers
and,
as
I
mentioned,
that's
around
a
thousand
customers
a
month.
So
this
year,
what
we're
focusing
on
is
changing
to
AODA
the
new
eligibility.
So
that
means
changing
our
application
form.
It
means
the
assessment
process
needs
to
change
so
that
we're
able
to
assess
beyond
just
mobility
disabilities
as
well.
J
The
appeals
process
needs
to
change
so
and
all
the
internal
processes
in
order
to
do
that
needs
to
change.
So
we're
focused
on
that
as
well.
Creating
a
more
unified
operation
between
us
and
our
neighboring
transit
operations
of
York,
Region,
Transit,
Durham,
transit
and
Peel
Region
Transit
to
provide
better
connections
between
the
two
regions
and
also
working
with
Metro
links
and
the
NGO
connections
in
2017.
We
look
to
RFP
and
and
get
a
new
software
system
with
the
idea
family
of
services.
J
Is
that
Weill
chance
we'll
be
booking
the
trip
potentially
for
those
who
are
conditional
eligibility,
we
would
be
booking
the
trip
for
you.
So
all
of
our
our
software
system,
our
scheduling
system,
needs
to
be
able
to
account
for
all
the
fixed
route
opportunities
available,
taking
into
account
each
customer
and
their
abilities.
We
are
also
looking
at
a
new
vehicle.
The
wheel
trans
fleet
is
aging
it's
ten
years
old,
now
and
and
getting
older
by
the
minute,
and
we
need
a
new
vehicle.
J
J
So
at
that
time
we'll
be
looking
to
migrate,
a
larger
proportion,
remember
will
be.
Our
forecasting
will
be
at
about
10
million
annual
trips.
At
that
point,
none
of
this
can
be
done
without
extensive
customer
and
community
outreach,
which
we
are
embarking
on,
such
as
presenting
to
this
forum
and
also
significant
internal
TTC
training,
to
make
sure
that
the
rest
of
the
conventional
TTC
is
ready
for
the
customers
it
will
be
serving.
J
The
benefits
is
that
we
will
realize
a
fully
accessible
TTC,
we're
looking
to
improve
customer
service
and
provide
sustainable,
efficient
and
cost-effective,
accessible
transit
services,
and
really
the
bottom
line
is
about
freedom
of
travel,
spontaneity
of
travel
and
and
dignity
and
opportunity
for
all
customers.
Right
now,
with
the
wheel
trans
trip,
you
have
to
book
a
minimum
of
24
hours
in
advance,
really
that's
not
like
other
transit
users
who
could
just
show
up
when
they
feel
like
it
make
plans
when
they
feel
like
it
in
the
way
they
go.
J
We
need
to
make
will
trans
as
as
equal
a
sponte
spontaneous
service,
so
by
2025.
The
goal
is
that
50%
of
our
service
will
be
a
family
of
services
trip,
which
means
some
portion
of
the
trip
will
be
unconventional,
but
the
remainder
of
the
trip
will
be
as
required
by
the
customer,
either
dedicated
bus
or
accessible
taxi,
or
indeed
sedans.
J
There's
a
10-year
financial
impact
to
this
is
that
we
are
ballpark
a
capital
and
operational
investment
of
approximately
50
million,
and
that
business
case
is
going
to
the
TTC
board
as
part
of
the
2017
budget.
Ask
and
what
we
are
seeing:
a
capital
cost
avoidance
of
140
million
and
an
operational
cost
avoidance
of
over
well
over
300
million
over
the
10
years,
and
the
benefit
means
that
when
we
can
avoid
cost
in
growing
our
costs,
we
are
actually
convert
that
into
more
trips.
J
A
You
thank
you
very
much
for
your
presentation.
That
was
a
lot
of
information
and
you've
presented
in
a
very
concise
fashion.
I
suspect
there
will
probably
be
some
questions
from
our
community
members
and
we'd
like
to
address
those.
Now,
if
you
can
raise
your
hand,
I
see
you
Martin
as
to
ask
questions
and
then
Yin
hold
on
I'm
just
building
a
speaker's
list
here.
A
Anyone
else:
okay,
Victoria!
Thank
you
and
Tom.
Okay,
I'm
gonna,
move
to
the
other
side
of
the
room,
teri
Lynne
and
Wendy
Joe
Karma,
Rehema,
okay,
their
questions
may
prompt
more
questions
from
you
or
maybe
satisfy
the
questions
that
you
have
we're
gonna
start
with
Martin
and
then
again
go
ahead.
Martin
hi.
J
Answer,
madam
chair.
Yes,
please,
through
you,
madam
chair.
Actually
we
are.
Trips
are
booked
50/50,
so
we
do
have
a
online
reservation
system,
so
customers
can
go
online
and
book
their
own
trips.
However,
with
the
seniors
population
that
not
all
have
adapted
to
technology,
they
still
like
the
phone
calls
and
not
all
changes
can
be
done
online.
J
But
with
the
purpose
of
the
new
software
system,
we
are
looking
to
expand
the
availability
of
all
different
types
of
bookings
and
changes
online
as
well
to
your
to
answer
your
second
question:
absolutely,
we
are
looking
at
an
app
so
with
the
intent
of
the
the
customer
can
book
from
their
app.
The
customer
can
check
where
their
vehicle
is
we'd,
like
also
vehicle
notification.
J
If
you
want
to
set
up
to
find
out
at
ten
minutes
prior
to
your
trip,
your
bus
is
ten
minutes
away
so
that
you
know
you
need
to
leave
your
home
or
leave
your
apartment
and
take
the
elevator
down,
except
to
that's,
that's
the
intent
of
the
app
so
absolutely
we're
one
wiet
you
can
do
and
to
answer
your
second
question:
we're
looking
at
expanding
that.
So
yes.
G
A
point
of
clarification,
so
if
with
the
family
of
services,
I
have
two
questions,
the
first
one
is
so
you
get
picked
up
from
your
home
and
driven
to
a
say,
subway
station,
but
along
the
way
the
vehicle
is
also
picking
up.
Other
riders.
Is
that
it
then?
The
second
question
is
you
said
there
would
be
a
pilot
for
the
family
of
services.
I
guess
at
what
point
is
this
commute
this
committee
involved?
G
J
Through
you,
madam
chair,
so
for
your
first
quest,
would
they
be
picking
somebody
up
along
the
way?
I'd
say
that
depends
the
intent
of
wheel
trans
is
that
it
is
a
shared
ride
service
if
it
made
logical
sense,
scheduling
sense
to
pick
up
another
customer
if
both
were
traveling
in
the
same
direction
to
the
same
accessible,
stop
location.
J
I
got
through
you,
madam
chair.
This
is
we,
the
TTC
has
its
accessible.
It
has
its
Advisory
Committee
on
accessible
transit,
so
we're
certainly
working
hand-in-hand
and
in
tandem
with
a
cat-
and
there
is
a
wheel
trans
subcommittee
on
that
for
those
customers
that
are
potentially
on
this.
Also
on
this
committee,
the
opportunity
could
be
that
they
could
participate,
or
if
this
committee
requested
that
we
come
back
and
make
another
presentation
of
what
it
looks
like,
we
would
be
I'd
be
more
than
happy
to
come
back
and
and
provide
further
details
as
you
want
them.
J
H
I
have
a
concern
that
there's
still
a
focus
on
the
in-home
capability
of
somebody
to
move
around
to
access
will
trans,
because
it's
being
able
to
move
around
in
your
home
doesn't
have
much
to
do
with
being
able
to
travel
within
the
community.
So
there
are
many
people
that
are
able
to
get
around
their
home,
but
getting
to
and
from
places
that's
where
the
issues
start.
So
there
may
be
people
that
are
being
cut
out
of
wheel
trims
that
could
really
use
the
service.
J
Through
you,
madam
chair,
you're,
absolutely
right,
and
that
is
what's
wrong.
With
the
current
process
and
current
assessment
process.
The
new
application
and
the
new
assessment
process
will
not
measure
how
you
get
around
in
your
home,
and
it
really
is
going
to
be
about
your
ability
to
use
conventional
transit.
It's
not
about
your
ability
to
move
from
your
kitchen
to
your
living
room,
for
example,.
H
J
Madam
chair,
precisely
so
episodic
could
be
somebody
with
a
good
day
bad
day,
condition
so
some
days
they
feel
good
and
there
and
they
can
and
they
can
do
their
own
thing
in
other
days.
They
need,
will
Tran
service,
that's
what
it
should
be
reserved
and
available
for
and
then
others
could
be
in
the
summertime,
no
problem.
J
They
can
use
their
mobility
device
on
the
sidewalks
to
and
from
go
here
and
there,
but
in
the
winter,
when
there's
precipitation
on
the
ground
or
if
it
gets
so
cold,
their
batteries
freeze
on
on
their
mobility
device,
then
again,
what
we're
the
intention
is
that
that
would
be
a
condition
and
we
would
provide
that
service
during
that
time.
It's
really
conditional.
The
category
of
conditional,
is
really
to
try
to
treat
everyone
as
an
individual.
E
The
first
one
is
service
standards
I
like
the
idea
of
integrating
the
mobility
of
people
with
disabilities
within
a
conventional
system,
because
that
brings
us
forward
into
the
community
and
integrates
us
into
the
normal
stream
of
life,
which
is
a
great
thing.
But
my
concern
is:
is
there
a
service
standard
for
the
transition
between,
let's
say
a
subway
stop
and
the
Panda
parallel
transit
vehicle?
Coming
to
pick
me
up
at
the
stop
you're.
J
Absolutely
right
through
your
madam
chair,
that
is
something
that
we
do
need
to
develop
is
is
what
is
an
acceptable
wait
time
there
might
always
be
delays,
but
on
a
normal
operating
basis.
What
is
a
an
acceptable
wait
time?
Certainly
we
have
on-time
performance
based
on
the
trip,
so
within
that
trip
now
that
we're
building
in
connections
what
is
an
acceptable
connection?
The
nice
thing
is,
if
we're
connecting
to
a
service
with
high
frequency,
you
won't
be
waiting
a
long
time.
J
So
really
the
key
is
to
make
sure
and
again
the
new
software
will
help
us
do
that
if
you're
connecting
to
a
bus
route,
for
example,
that
has
15-minute
headway
or
something
less
frequency
we'll
be
able
in
real
time
to
know
whether
that
trip
has
been
missed.
If
the
conventional
trip
has
been
missed,
so
the
intent
right
now,
the
thinking
is
that
we'll
just
drive
you
on
words,
we'll
just
little
trance
will
continue
to
take
you
to
the
destination.
E
Notwithstanding
the
fact
that
global
warming
and
weather
is
improving
and
Toronto
in
the
winter,
getting
to
to
a
subway
station
is
a
difficult
process.
Sometimes
for
people
who
use
mobility
devices,
will
there
be
any
kind
of
assistance
or
insurance
that
access
to
subway
stations
between
the
vehicle,
drop-off
and
entry
into
the
subway
system
will
be
facilitated
somehow
through.
J
J
We
do
our
best
to
keep
it
clear,
but
they'll
continue
to
be
assistance
so
it,
for
example,
if
will
transit
dropping
off,
will
transfer
continue
to
to
help
somebody
right
into
the
station
as
they
they
do
now
that
won't
be
okay,
we're
just
going
to
slow
down
and
we
go
the
wheel.
Trans
trip
will
still
be
carried
out
as
it
always
is,
and
and
taken
to
the
force
accessible
doors
right
now.
That's
how
we're
looking
at
it.
Thank.
J
We
are,
we
have
an
MoU
right
now
signed
with
Peel,
Durham
and
York
that,
if
you're
eligible
in
their
area
you're
automatically
eligible
in
ours
and
vice
versa,
we're
working
towards
an
MoU
of
a
common
application
form
of
common
standards
of
eligibility
and
then,
as
far
as
connecting
to
to
their
system.
That
is,
that
is
an
ultimate
goal.
J
Is
that
we'll
be
able
to
do
that
and
provide
the
trip
more
seamlessly
right
now,
if
it's
wheel,
trans
to
mobility,
plus,
for
example,
that
weren't
you're
not
guaranteed
that
you
know
your
service
level
times
of
what
time
the
drop-off
and
what
time
the
pickup
is
we're
working
to
tighten
that
we're
even
talking
about
a
common
booking
software
system
so
that
it's
a
completely
integrated
system.
That
is
the
future
we're
talking,
but
certainly
the
good
thing
is
I
can
let
you
know
we're
talking
we
meet
regularly
and
the
goal
is
to
work
more
seamlessly
together.
J
A
F
Guess
I'm
very
concerned
I
keep
hearing
stories
from
peers
and
things
because
I
don't
currently
take
wheel,
trans
that
people
can
get
suspended
from
wheel
trans
and
sometimes
it's
up
to
a
month
and
I
see
that
as
like
a
very
clear
human
rights
violation,
and
so,
while
we're
talking
about
you,
making
new
forms
and
like
bringing
more
people
on
board
to
be
more
inclusive
in
in
line
with
the
AODA
I,
do
be
it's
not
really
addressed
in
here.
But
I.
Don't
actually
think
that
it's
acceptable
for
that
to
be
happening.
F
So
I'm
just
wondering
what
real
trans
is
doing
to
make
this
system
less
punitive
right,
because
an
able-bodied
writer
of
the
TTC,
if
they
miss
their
trip,
they
miss
their
trip,
they're
late
for
their
thing,
but
they
can
take
another
bus
or
they
can
get
on
a
streetcar
or
whatever.
So
I
I
do
want
to
know
what's
happening
in
that
way,
because
I
do
think
that
that
needs
to
change
in
the
system
to.
J
You,
madam
chair
I,
agree
with
you.
It
is.
There
are
punitive
measures
right
now.
The
the
funny
thing
is
that
in
that
2012
Auditor
General
report,
which
we
mentioned,
they
wanted
to
make
sure
that
we
were
enforcing.
So
we
have
some
policies
of
suspensions
regarding
late
cancellations
and
no-shows,
and
the
reason
for
that
is
is
that
our
trip
subsidy
is
thirty
one
dollars
a
trip,
so
the
budget
from
that
our
subsidy
to
will
transits
thirty
one
dollars
for
each
trip.
J
J
Having
said
all
that,
the
goal
is
to
create
more
capacity
or
more
understood
and
controlled
capacity
with
a
better
scheduling
system
so
that
we
can
take
those
same
day
trips.
So
we
know
we
have
customers
who
in
the
morning
they
don't
they
wake
up
and
they
don't
feel
well.
They
know
they
have
a
trip
in
the
afternoon
and
unfortunately,
either
they're
forced
to
take
that
trip
or
provide
an
explanation
and
yeah.
It
is
not.
Is
it
the
most
dignified
thing
to
do?
J
No
I,
wouldn't
I,
wouldn't
say
that
it
is
given
that
we
are
going
towards
freedom
of
spunk
freedom
of
travel
and
spontaneity.
So
the
idea
is
to
create
a
more
flexible
system
with
a
better
scheduling
system
so
that
it's
okay
for
you
to
cancel
because
we
can
easily
book
somebody
else
in
that
trip.
So
that
is
the
goal
to
go
towards
a
less
punitive
system
and
and
get
away
from
late
cancellation
and
no-show
penalties.
J
A
D
A
couple
of
questions,
actually
one
of
my
questions
relates
to
this
idea
of
flexibility
so
and
coming
back
to
the
eligibility
criteria
around
conditional
and
I
know.
We
were
talking
a
little
bit
about
people
with
episodic
disabilities.
But
can
you
explain
to
me
how?
How
is
the
system
going
to
be
agile
enough
to
accommodate
somebody
who
can
walk
today
but
can't
walk
tomorrow
because
of
the
last
meeting
we
heard
a
discussion
of
how
long
it
takes
for
people
to
become
reinstated
on
the
system
and
it
actually
can
take
a
significant
period
of
time.
D
So
can
you
explain
to
me
what
are
the
steps
that
are
being
undertaken,
for
example,
if
we're
using
the
conditional
eligibility
criteria
and
it's
intended
to
address
people
who
have
relapsing
remitting?
Ms,
who
today
are
having
difficulty
or
can
can
walk
today,
but
can't
walked
and
then
next
week
might
have
to
shift
their
their
eligibility
as
well.
Are
you
are
you
looking
at
a
system
that
will
accommodate
that
through.
J
You,
madam
chair,
yes,
that
that's
exactly
the
system
that
we're
looking
at
so
when
they
go
through
the
new
registration
process.
So
if
it's
a
new
customer,
they
go
through
the
new
registration
process
that
will
capture
the
type
of
conditions
that
they
have
if
their
condition
is
good
day
bad
day
to
simplify
it.
If
their
condition
is
good
day
bad
day,
then
it's
really
up
to
them
to
book
or
not
book.
J
So
if
the
customer
calls
up
and
I'm
booking
today
or
uses
their
app
and
books
a
trip
there,
there's
no
stopping
them
from
doing
that.
If,
if
the
condition,
if
they
have
that
condition
of
good
day
bad
day
and
we
analyze
their
their
trip
use
and
that
it's
daily
for
over
a
certain
period,
then
it's
probably
just
worth
a
conversation
and
saying:
maybe
this
isn't
your
condition
anymore?
Well,
maybe
we
should
just
remove
that
and
then
that
becomes
then
you
can
continue
to
use.
J
D
J
We're
currently
gathering
requirements,
so
this
is
exactly
the
comments
that
we
need,
that
we
need
a
flexible
scheduling
system
so
that
we
can
accept
a
morning
cancellation
for
an
afternoon
trip
and
then
somebody
else
your
neighbor
could
take
that
space
for
you,
because
again,
it's
easy
to
book
same
day
again,
that's
the
intent.
Can.
J
We
won't
be
putting
the
RFP
out
until
next
year
and
then
it's
going
to
take
a
couple
of
years
because
we're
basically
taking
out
our
operating
system
and
still
a
new
operating
system.
So
that's
gonna
be
two
or
three
years
and
I'm
guessing
by
the
time
we
RFP
by
the
time
we
get
a
successful
bidder
and
try
attempt
to
not
disrupt
the
current
operation
before
we
can
put
the
new
operation
and
it's
going
to
take
some
time.
Thank
you.
A
Thank
you
very
much.
I'm
going
to
I,
see
Victoria's
hand
going
up
and
because
we're
in
the
advisory
committees,
sometimes
our
rules,
are
a
little
bit
relaxed,
but
I
also
know
that
we
we
have
some
time
constraints,
because
we
have
another
big
item
around
the
housing
report
that
has
to
be
dealt
with
short
questions.
A
Okay,
so
hang
on
to
the
comment:
Stephanie,
you
have
another
question:
okay,
so
I'm
gonna
allow
Victoria
and
Stephanie
to
ask
their
questions
and
then
we're
gonna
move
into
I.
Have
a
question
also
from
Tracy
Odell,
who
is
a
member
of
our
committee,
which
I'm
going
to
take
care
of,
but
that
we're
gonna
move
into
comments
very
shortly.
Is
that
all
right
with
the
committee
members?
Okay?
Just
so
you
know
in
other
cases
the
other
committees
and
often
ask
for
permission.
H
J
You,
madam
chair,
absolutely
that
that's
an
essential
part
of
the
family
of
services
success
is
that
we
must
be
able
to
let
customers
know
immediately.
We
must
need
to
know
so
that
we
can
automatically
reschedule
if
accessibility
device
is
out.
We
need
to
reschedule
all
those
trips
that
were
going
through
that
location
until
it's
back
up
again.
So
yes,
that's
the
intent.
B
My
question
is
related
to
education
of
the
public
using
the
TTC
of
the
traditional
system.
One
of
the
challenges
that
I
often
hear
about
is
that
people
who
are
have
ambulatory
issues
often
are
pushed
aside
and
people
rush
past
and
I
know
that
there
are
there
a
signage
and
such
an
in
the
TTC
only
has
so
much
within
its
power
and
control,
but
in
all
of
this
is
theirs
in
the
plan.
Is
there
something
in
place
to
do
wider
and
greater
an
education
of
the
public
through.
J
You,
madam
chair,
yes,
there
is,
we
are
bringing
in
a
specific
communications
resource
to
do.
Just
that
is,
is
really
working
on
the
communications
rollout
to
all
audiences
and
a
huge
audience
will
be
the
conventional
system
riders
to
make
sure
that
they're,
aware
of
all
the
new
type
of
customer.
That's
joining
the
system.
D
J
You,
madam
chair,
yes,
that
is
the
plan
is
to
in
order
to
make
sure
we
don't
have
two
tiers
of
customers
as
I
as
I
mentioned,
we
sign
on
1200
and
we
could
be
now
that
we're
capturing
unserved,
an
unserved
members
of
the
public.
Previously
we
could
be
up
to
1500
applicants
a
month
for
will
trans
service.
So,
yes,
we
will
over
time
that's
not
something
that
we
are
tackling
immediately,
but
certainly
we
think
it'll
take
about
we're
at
47
thousand
active
registrants,
potentially
over
three
years
time.
J
E
Hope,
I
I
know
the
answer
to
this
question,
but
I
need
to
ask
out
anyway,
since
though
using
the
family
of
services
I
may
be
picked
up
by
will
Tran
taken
to
a
subway
station,
then
picked
up
by
wheel
turns
again
to
take
to
my
destination.
Does
that
mean
one
ticket
and
will
the
ticket
be
transferable
from
one
point,
a
system
to
another
through.
J
Your
madam
chair,
absolutely
one
ticket,
one
fare.
It
would
look
work
like
connecting
through
across
any
modes
any
of
the
modes
that
we
have
now
you
could
connect
through
this
from
the
subway
to
the
bus
on
one
fare
will
trances
is
having
presto
installed
by
the
end
of
this
year,
will
will
be
going
to
presto
as
well.
So
yes,
okay,.
A
L
L
J
A
Thank
you
very
much.
I
have
questions
from
a
member
who's
not
here
today,
but
I
know
that
the
this
issue
is
very
important
to
her
part
of
the
question
you've
somewhat
touched
on,
but
if
I
can
ask
you
for
more
specifics,
so
number
one
was
the
the
involvement
of
day
act,
this
particular
committee
in
the
consultation
process
at
what
particular
point
in
stages.
Can
we,
as
this
committee,
be
involved
with
what
you're
doing
to
feed
into
the
feed
into
the
ongoing
evaluation
and
work
program
at.
J
Every
stage
of
major
change
we
intend
to
go
out
for
consultation,
so
we're
just
embarking
now.
Hence
my
request
to
come
here,
we're
just
embarking
now
on
the
new
application
form.
The
new
eligibility
criteria
will
we'll
be
heading
out
for
consultation
for
that
over
the
next
couple
of
months,
we're
looking
to
take
the
new
eligibility
application,
form
appeal
process,
etc.
J
To
the
wheel
trend,
sorry
to
the
TTC
board
and
for
September
is
our
goal,
so
we
have
quite
a
bit
of
work
to
do
for
on
that
change
first
and
then
we'll
be
implementing
the
change
and
then
we'll
start
to
look
at
family
of
services
again
any
time
this
committee
wants
me
to
come
back.
Other
involvement,
participation,
direct
one-to-one
contact.
Honestly,
we
are
open
to
really
making
this
the
best
it
can
be
for
all
customers,
so
we
need
the
feedback
and
and
and
your
advice
and
counsel.
Okay,
thank.
H
This
is
just
a
note
to
please
take
back,
but
the
notifications
for
escalator
maintenance
do
not
go
up
on
the
website
in
advance.
They
often
go
up
the
day
of
I.
Did
this
through
of
wayback
machine
check,
and
this
may
not
be
something
that
has
been
considered,
but
escalators
are
part
of
a
station
being
accessible,
and
somebody
may
not
be
able
to
use
that
station
if
the
escalator
is
down.
A
D
So
my
comment
is
a
bit
about
history.
I
was
working
at
the
advocacy
at
arch,
which
is
a
legal
aid
clinic
for
people
with
disabilities.
Many
many
years
ago,
more
than
I
like
to
actually
remember,
but
at
the
time
there
was
a
reassessment
of
people
with
disabilities
who
are
using
wheel
trans.
So
there
was
a
system-wide
reassessment.
D
People
were
in
essence,
removed
from
the
system
and
asked
to
wreak
wala
Phi
for
the
system,
and
it
was-
and
I
mentioned
this
at
the
last
meeting
and
I'm,
bringing
it
up
again
because
it
was
I
had
a
profound
impact
on
the
community
of
people
with
disabilities.
In
Toronto,
people
couldn't
get
to
their
appointments,
they
couldn't
get
to
their
jobs.
It
was
a
crisis.
D
So
my
comment
is
just
that:
the
in
considering
the
the
eligibility
criteria
and
in
particular,
people
who
are
designated
as
permanent
being
streamed
into
conditional
that
could
be
very
problematic
for
a
number
of
people,
so
I
would
recommend
having
the
community
having
our
committee
involved
as
soon
as
possible,
broad
broad
consultations
and
a
very
clear
appeals
process
for
people.
Because,
really
you
know
the
change
in
that
status
could
be
life-altering
for
someone
with
a
disability
who
relies
on
the
system.
F
I
wanted
to
speak
again
to
the
punitive
measures
that
currently
exist
in
the
wheel
trans
system
when
people
miss
their
rides
and
part
of
part
of
what
I
want
to
say
is.
I
want
this
system
to
take
responsibility
for
the
problems
that
it
creates
right.
So
a
lot
of
times
folks
will
try
to
book
return
like
trips
going
there
and
return
trips
and
they
might
not
get
a
return
trip
or
though
they're
told
to
call
like
that
morning
and
see
if
they
get
the
return,
trip
and
stuff.
F
So
that's
one
barrier
and
additionally,
there
are
sometimes
other
barriers
like
I
was
just
rolling
in
but
like
sometimes
you
know
you
you
intend
for
the
system
to
be
working
and
the
elevator
is
down
or
something
some
such
like
that.
So
because
I've
seen
a
lot
of
situations
even
myself.
As
someone
who
does
not
take
wheel
trends
where
the
system
is
actually
creating
a
lot
of
problems
and
then
not
taking
responsibility
for
the
problems
that
it
creates.
But
the
other
thing
that
I
wanted
to
make
very
clear.
F
I
mean
when
I
was
saying
that
people
that
are
wheel
trans
users-
they
they
there
are
high
penalties
and
sometimes
people
are
barred
for
a
month.
I
don't
want
that
to
be
minimized
in
any
way,
I
mean
in
what,
in
what
city?
Is
it
acceptable
for
any
other
individual
citizen
to
not
be
able
to
show
up
for
work
for
for
a
day
or
to
not
be
able
to
go
to
medical
appointments
or
to
take
their
children
to
childcare?
And
things
like
that
right?
F
A
lot
of
people
in
the
disability
community,
specifically,
if
they
have
physical
disabilities,
have
voiced
for
a
long
time
that
one
of
their
main
barriers
to
get
gaining
employment
is
they
don't
have
access
to
reliable
transportation
and
when
you
don't
have
access
to
reliable
transportation,
and
this
affects
your
employment.
We
see
very
clearly
significant
health
outcomes
that
are
actually
poorer
than
the
general
population,
and
even
though
Weil
trans
and
other
systems
are
saying
we're
doing
this
to
save
money.
F
The
Auditor
General
says
we
need
to
like
reduce
the
amount
of
field
trips,
we're
not
actually
looking
at
the
long-term
outcome
of
not
having
access
to
reliable,
safe
transportation.
Yeah
I,
just
you
know
if
the
situation
were
reversed.
If
all
the
able-bodied
people
could
sit
on
the
sidelines
for
a
month
and
just
like
watch
the
TTC,
you
know
and
watch
the
street
carts
go
by
I'm
wondering
how
the
city
would
function
right
and
at
the
end
of
the
day,
this
idea
of,
like
oh,
that
that
that
restriction
is
acceptable,
is
actually
not
acceptable.
L
The
comment,
then
just
to
follow
up
on
Terry
inter
Lynn
and
Wendy
Wendy
talked
about
the
appeals
process
and
the
appeals
process,
the
time
frame
to
deal
with
appeals
and
come
to
resolutions.
That
should
be
very
quick
and
not
something
where
people
are
you
know
for
a
month
or
so
just
to
have
that
comment.
A
Okay,
thank
you,
Joe
any
other
comments.
I'm
gonna
read
a
Tracy's,
email
and,
and
just
indulged
it
may
be
a
I,
don't
I
think
I,
don't
believe
it's
gonna
require
more
than
three
minutes,
but
I
know
that,
considering
that
she
is
a
very
active
member
of
our
community
here,
active
member
of
our
committee,
I
know
it's
a
it's
an
issue
that
she
cares
very
passionately
about.
So
I'd
like
to
just
you
know
in
her
own
words,
because
she
is
very
articulate
when
it
comes
to
presenting
a
position
on
these
matters.
A
I'd
like
to
read
this
so
I'll
do
that
in
my
capacity
as
chair.
So
she
wanted
me
to
she
wanted
us
to
read
into
the
records
this
particular
these
particular
comments.
So
this
is
from
Tracy
O'dell
I
support
the
extended
eligibility
categories
for
people
with
sensitive
sensor,
II
and
cognitive
impairments,
and
also
need
debilitating
treatments
like
chemotherapy.
This
policy
will
go
a
long
way
to
furthering
their
independence
and
participation
in
the
community.
My
first
concern
is
with
the
process.
I
understand.
It
is
still
to
be
determined
for
determining
conditional
eligibility.
A
I
think
it's
important
for
day
act
to
be
consulted
about
this.
My
second
concern
is
with
how
the
family
of
services
will
be
experienced
from
the
customers
point
of
view.
The
map
that
is
provided
in
the
PowerPoint
presentation
makes
it
look
like
people
will
have
a
direct
ride
to
the
subway
station.
In
my
experience,
there
will
be
multiple
stops
along
the
way
to
pick
up
and
drop
off
people,
which
could
mean
it
could
take
an
hour
to
get
to
the
subway
and
then
proceed
from
there
in
this
scenario
presented.
A
If
I
understand
it
correctly,
it
shows
the
person
having
to
make
three
transfers
to
get
to
their
destination.
First,
with
will
trends.
Then
the
subway,
then
the
crossover
point
at
a
subway.
Each
of
these
transfer
points
may
present
its
own
barriers
depending
on
the
person's
disability
and
how
that
disability
is
manifesting
that
particular
day
and
exacerbated
by
other
factors
such
as
weather,
community
consultation
will
be
key
and
it
must
recognize
a
people
in
various
situations,
have
different
perspectives
on
how
well
the
new
approach
will
work
for
them.
A
Eligibility
for
a
family
of
services
should
not
be
should
not
should
not
be
not
a
majority
win
situation
leading
to
a
blanket
policy,
but
instead
a
case-by-case
situation
in
which
the
customer
determines
whether
or
not
the
family
of
services
approach
will
work
for
them
on
any
given
day.
People
deem
eligible
for
family
of
services
must
not
have
that
approach,
impose
on
them
for
every
trip.
Ittc
policy
that
decision
that
final
decision
trip
by
a
trip
must
be
the
customers
and
that's
from
our
member
Tracy,
Adel
I'm,
just
gonna,
add
my
own
quick
comments
and
I.
A
So
that
means
that
we
actually
provide
opportunities
and
give
people
the
resources
and
the
tools
that
they
need
to
be
to
have
access
to
those
opportunities,
because
without
equity
there
is
no
opportunity
and
there
is
no
access.
So
I
would
ask
the
TTC
I,
know
you're
under
a
lot
of
pressure
and
there's
already
budget
constraints,
but
this
is
a
human
rights
issue
that
I
think
that
we
need
to
put
that
particular
lens:
the
equity
lens
overall,
our
transit
planning
and
service
provision,
and
until
that
happens
in
a
real,
meaningful
and
impactful
way.
A
That
has
the
outcomes
that
we're
looking
for
and
we're
always
going
to
be
struggling
and
not
providing
a
fully
equitable
series
of
services
to
to
all
Torontonians,
regardless
of
their
abilities,
and
with
that,
we
want
to
thank
you
for
your
presentation
and
all
the
good
work
that
you
doing
and
the
members
of
the
TTC
are
doing
on
behalf
of
Torontonians,
and
we
welcome
you
back
at
any
given
time
we're
looking
for
to
the
next
four
stage
of
consultation.
Thank
you,
madam
chair
Thank,
You
committee.
Okay,
thank
you
very
much.
A
So,
oh
yes,
sorry
I!
Thank
you
very
much
to
the
clerk
who
always
keeps
us
on
track.
I
need
a
motion
to
receive
this
presentation.
I
see
oath,
Harry
Lynn.
Thank
you
very
much
so
moved
and
adopted.
Thank
you
and
our
next
presentation
is
a
DI
9.2.
That
is
the
five-year
review
on
the
affordable
housing
action
plan.
It
is
not
Shawn
Gavin
who
is
going
to
be
presenting
to
us,
but
rather
air
hunter
who's,
the
manager
of
policy
and
partnerships
from
the
affordable
housing
office,
Thank,
You,
Eve.
C
Good
morning,
everyone
thank
you
for
the
introduction.
My
name
is
Eric
hunter
I'm
from
the
affordable
housing
office.
My
director
Sean
gadney
senses.
His
regrets
to
my
right
is
Ashley
Dalton
from
shelter,
support
and
housing
administration,
who
are
our
partners
with
the
affordable
housing
office
in
the
review
of
the
housing
opportunities
action
plan
and
to
my
left
is
Minh
Hasim
who's,
a
colleague
of
mine
at
the
affordable
housing
office.
So
thank
you
very
much
for
inviting
us
all
to
the
committee
and
taking
the
time
out
to
help
us
review
and
update
the
housing
opportunities.
C
C
So
housing
opportunities
Toronto
has
been
guiding
the
city,
City
Council's,
decisions
on
affordable
housing
and
homelessness,
funding
and
policy.
Since
2010,
it
was
passed
by
council
after
extensive
consultations
and
gave
the
city
a
strong
mandate
to
increase
and
maintain
affordable
housing
and
reduce
homelessness.
C
C
So
our
objective
isn't
to
completely
rewrite
the
plan,
but
to
refine
it
and
update
it.
Over
the
winter
city
staff
have
been
consulting
with
stakeholder
groups
like
yourselves
in
meetings
like
this
and
with
the
public
at
open
roundtable
events
in
each
of
the
community
council
areas,
and
our
goal
is
to
bring
an
updated
plan
to
City
Council
later
this
fall.
C
So
this
slide
wasn't
included
in
the
original
present.
I
thought
it
was
valuable
to
throw
it
in.
One
of
the
reasons
we're
taking
a
bit
longer
than
expected
is
that,
frankly,
it's
a
very
exciting
time
in
the
affordable
housing
world
with
a
whole
lot
going
on.
This
slide
shows
you
some
of
the
things
that
are
happening
right
now
and
to
pull
out
a
couple
of
highlights.
C
Second,
the
province
has
just
updated
its
affordable
housing
strategy
which,
among
other
things,
promises
the
city
new
powers
for
inclusionary
zoning,
which
will
require
developers
private
developers
to
build
affordable
housing
in
their
developments,
and
the
city
is
also
doing
its
part.
We're
stepping
up
by
improving
our
approach
to
supporting,
affordable
housing
development
through
easier
access
to
our
incentive
package
and
expedited
planning
approvals,
calling
us
the
open
door
program
and
we'll
be
reporting
to
our
affordable
housing
committee
in
June
and
then
off
the
council
in
July
Eric.
A
C
Thank
You,
absolutely
sorry,
we
didn't
get
it
to
the
committee
in
time
for
for
the
clerk's
deadline,
so
I'll
start
at
the
top
the.
So
these
are
all
the
things
that
are
are
feeding
into
our
review
and
our
update
of
the
housing
plan
and
things
that
are
very
much
live
sort
of
happening.
Now.
We're
reviewing
our
housing
access
system
to
develop
a
housing
portal,
that'll
be
choice
based,
so
that's
what
previously
would
be
called
the
social
housing
waiting
list.
There's
a
multi-tenant
housing
review
more
commonly
known,
rooming
house
review
ongoing.
At
the
moment.
C
You
may
have
read
about
it
in
the
press,
inclusionary
zoning,
which
is
part
of
the
provincial
review
and
the
second
last
circle.
There
is
the
real
estate
review
and
that's
a
that's,
a
city
review
of
its
real
estate
system
and
the
important
thing
there
is.
The
city's
often
used
surplus
parcels
of
municipal
land
for
affordable
housing
development,
so
it's
land
is,
has
always
been
a
key
resource
for
affordable
housing
and
then
the
last
one.
There
is
the
poverty
reduction
strategy
which
you
may
have
also
heard
about
and
has
has
serious
impacts
on
affordable
housing.
C
So,
to
help
us
with
the
consultations
we
put
together
a
consultation
guide
and
a
comments:
booklet
that
was
based
on
each
of
the
the
eight
themes
in
the
action
plan
that
was
made
available
through
the
committee's
website
and
is
also
by
that
by
the
door.
If
any
way
you
like
to
grab
one,
we
used
four
overarching
questions
to
guide
the
consultation.
C
C
And
I'll
quickly
go
through
the
eight
theme
areas.
Each
of
these
is
broken
down
in
the
plan
into
a
multitude
of
actions,
but
just
to
keep
it
high
level
and
keep
it
moving.
I'll
just
I'll
just
go
through
the
theme
areas.
The
first
is
creating
housing
opportunities
across
all
neighborhoods
in
the
city.
Helping
people
who
are
homeless
and
vulnerable
find
and
keep
homes
is
the
second.
The
third
is
assisting
family
as
an
individuals
to
afford
rents.
The
fourth
is:
preserving
and
repairing
the
city's
supply
of
rental
housing.
C
Five
is
revitalizing
neighborhoods
and
there's
a
focus
there
on
trona
community
housing,
neighborhoods
six
is
creating
new,
affordable
rental,
housing
and
part
of
this
is
building
new,
accessible
rental.
Housing
number
seven
is
helping
people
buy
and
stay
in
their
homes,
and
part
of
that
is
the
toronto
renovates
program
that
provides
funding
for
accessibility,
modifications
and
home
repair
for
seniors
and
households
with
a
member
who's.
Disabled
and
eight
is
working
together,
meaning
working
with
stakeholders,
including
other
orders
of
government
and
in
the
housing
sector.
C
So
that's
the
end
of
my
presentation,
like
I,
said
we're
here
to
hear
from
you
and
so
I'd.
Like
to
open
it
up
to
questions
and
comments
in
the
discussion,
but
one
last
note,
if
you'd
like
to
get
in
touch
with
us
later,
here's
our
email
address
and
our
mailing
address
as
well,
and
we're
also
more
than
happy
to
come
back
to
this
committee
as
the
update
evolves
and
heads
towards
council
later
in
the
fall.
Thank
you
certainly.
C
A
K
Thanks
for
the
presentation,
I
just
want
to
ask
okay,
because
one
of
the
goals
of
your
department
is
to
make
homes
more.
You
know,
home
ownership
is
important
on
all
those
things
I
just
want
to
know
is
because
I
know
that
they,
for
example,
I
think
the
Canadian
Housing
Corporation,
like
they've,
stopped
there
I
think
it
was
a
program
called
rap
and
I
know
that
Toronto
has
a
program
trying
to
renovate,
but
I
know.
Also
that
you
know
you
always
have
it.
K
Where
there's
a
periods
where
you
guys
aren't
accepting
any
applications
and
now
I
see
that
you
guys
are,
but
then
also
the
fact
that
you
know
you
have
income,
you
have
income
requirements
as
well.
Right
I,
just
feel
that
when
I
look
at
this
yes
I
do
see
an
effort
from
the
city
to
make
people's
homes
accessible,
but
at
the
same
time,
I
feel
that
you
know
by
having
periods
where
you
are
accepting
applications
and
not
accepting
applications.
K
It's
sort
of
contrary
to
what
your
main
goal
is
and
also
the
income
I
find,
is
sort
of
a
barrier
because
I,
look
at
it
and
I
know
that
I
can't
qualify,
but
then
you
know
you're
not
realizing
the
fact
that
I'm
spending
a
lot
of
my
income
on
my
healthcare
needs.
You
know
so
I
just
want
to
know,
is
what
are
you
gonna
do
to
change
this?
Make
it
better.
Thank.
C
You
good
comments:
the
the
Toronto
renovates
funding,
you're
right.
We
used
to
have
access
to
a
federal
program,
called
rap
residential
rehabilitation
assistance
program
and
that
was
cancelled
by
the
federal
government
a
few
years
ago.
At
the
same
time,
the
home,
repairs
and
accessibility
modifications
were
made
eligible
under
provincial
programs.
So
what
the
City
of
Toronto
decided
to
do
was
create
a
home
repair
program
using
federal
provincial
money
through
the
the
new,
the
provincial
program.
At
the
time
that
program
came
with
restrictions,
guidelines,
rules
that
were
written
by
the
province
and
the
income.
C
Cutoff
is
one
of
those
rules
that
we
that
we
have
no
flexibility
over
whatsoever
so
to
have
access
to
the
money
we
need
to
play
by
those
provincial
rules
and
on
on
the
waiting
list
issue,
it's
essentially
a
resource
matter.
We
would
obviously
be
more
than
happy
to
have
our
access
to
Toronto
renovates
on
going
around
the
year,
but
we
don't
want
to
end
up
in
a
situation
where
we
have
a
waiting
list.
That's
completely
unmanageable
and
people
have
to
wait
forever
to
to
get
our
service.
C
So,
yes,
we
have
shut
down
the
waiting
list
at
times
when
we
felt
it
was.
It
was
reaching
sort
of
a
critical
point
that
it
would
take
us
too
long
to
serve
people,
and
then
we've
opened
it
up
again.
So
that's
how
we've
chosen
to
manage
it
within
our
our
staffing
resources
that
are
available
to
us
right
now,
I'm
happy
to
take
back
any
suggestions
for
improvement.
L
Yes,
thank
thank
you
for
your
presentation.
Can
you
go
back
in
your
slides
up
to
the
third
third
slide,
your
presentation,
which
was
the
new
graphic.
You
discussed
inclusionary
zoning
in
your
analysis,
moving
forward.
How
do
you
see
the
impact
of
exclusion,
inclusionary
zoning
impacting
meeting
your
targets,
several
questions
and
also
also
the
mayor's
task
force
report
on
Toronto
Community
Housing
I
was
reading
through
the
25
page
document
on
the
h.o.t
progress
to
date.
I
guess-
and
it
would
seem
in
this
ten-year
ten-year
targets-
you've
achieved
roughly
about
25%
of
your
targets.
L
Because
in
the
mayor's
task
force
report
it
talked
about
the
TC
HC
essentially
has
70%
of
what
I
think
was
described
as
the
affordable
housing
units
in
Toronto.
So
they
are,
they
are
a
major
player
and
in
terms
of
providing
affordable,
housing
and
and
driving
that
agenda,
and
so
I'm
wondering
at
this
point
how
you
see
that
task
force
report
impacting
the
goal
of
achieving
the
results
and
what
impact
is
expected
out
of
inclusionary
zoning.
C
Okay,
I
hope
I
can
get
all
your
questions,
but
if
I
miss
anything
just
just
let
me
know
so
off
the
top
inclusionary
zoning.
The
the
province
made
the
announcement
in
the
long
term
strategy
update
a
few
months
ago
and
has
now
provided
the
draft
legislation,
so
it
the
draft
legislation,
needs
to
go
through
committees
before
it
before
it
passes
and
there's
a
there's,
a
long
consultation
period
associated
with
that.
So
it's
a
long
answer
to
your
question.
C
What
do
I
think
the
impact
is
going
to
be
of
inclusionary
zoning,
we'll
see
when
when
we
finally
get
it
and
then
it'll
be
up
to
the
municipalities
like
Toronto,
to
implement
it
themselves.
So,
however,
it
is
that
the
province
it
will
have
to
then
turn
around
and
decide
how
the
city
wants
to
implement
it
and
set
up
its
own
policies.
Frankly,
I've
been
following
inclusionary
zoning
for
years
and
it's
an
incredibly
powerful
tool
where
it's
implemented.
Well,
the
United
States,
the
UK
there's
examples
or
forms
of
it
all
over
the
place.
C
I
think
it's
a
very
smart
way
to
go
and
it's
a
yes.
It
can
certainly
deliver
a
new,
affordable
housing
in
significant
numbers,
especially
in
a
booming
housing
market
like
Toronto's,
where
we're
building
so
many
units
every
year
for
that
for
the
private
market,
so
I
do
think
inclusionary
zoning
will
help
us
meet
our
new
construction
targets.
L
A
Thank
you
very
much,
I'm
just
going
to
I
said
Wendy.
Are
you
wanting
to
ask
questions?
Okay
actually
before
you
do
that
and
you'll
get
to
ask
your
question
very
shortly:
I
seen
more
hands
clamped,
that's
great
in
the
in
the
back
of
the
the
presentation
that
you
have
that
was
circulated.
Part
of
the
agenda
was
the
actual
housing
opportunities
report
and
then
behind
that
was
the
consultation.
A
sort
of
tool
that
has
been
put
forward
by
the
affordable
housing
office
you'll
recognize
that
the
eight
themes
that
Eric
spoke
about
in
his
presentation.
A
There
are
guiding
questions
that
this
committee
should
probably
give
some
thought
to
to
providing
some
advice,
because
that's
why
they
are
here
today,
they're
here
specifically
to
say
this
is
our
consultation
tool.
This
is
what
they're
rolling
out
with,
and
this
is
an
opportunity
to
have
a
more
fulsome
discussion
of
what's
before
us
today,
which
is
that
sort
of
mini
five-year
review.
A
But
everyone
would
have
received
this
beforehand.
Do
you
want
us
to
read
out
some
of
the
questions?
This
is
your
just
to
sort
of
stimulate.
The
discussion
should
I.
Do
that?
Okay,
so
Wendy.
Sorry,
hang
on
to
your
question:
don't
lose
it,
but
I
just
want
to
make
sure
we
can
sort
of
prime
up
our
our
next
phase
of
discussion,
so
I
I
will
take
the
opportunity
to
do
that.
A
So,
let's
talk
about
creating
housing
opportunities
in
all
neighborhoods,
and
out
of
that
would
be
looking
for
some
key
actions
and
achievements.
So
questions
that
will
help
us
derive
our
comments
later
on
is
how
can
the
Toronto
Housing
Charter
be
used
to
support
new,
affordable
housing
across
the
city?
So
that's
in
every
single
neighborhood,
not
clustered
in
one
or
or
the
other,
and
what
should
the
city
and
community
agencies
do
to
enable
an
increased
community
support
for
affordable
housing
and
in
more
emergency
shelters?
A
A
So
Nicole
is
whispering
in
my
ear.
She
has
a
very
specific
way
of
wanting
to
address
all
the
eight
theme,
so
I'm
gonna,
just
and
I'm,
mindful
that
we're
not
gonna
have
a
lot
of
time
to
go
through
every
single
theme
but
I'm
going
to
propose
a
few
things
for
you
and
maybe
I
can
get
the
committee
to
respond
to
it.
A
Yes:
okay,
I'm,
it's
not
the
perfect
democratic
process,
but
I
see
one
person
very
enthusiastically
nodding
to
the
second
option,
but
I
do
this.
I,
do
really
want
to
encourage
a
fulsome
dialogue
today,
but
I
know
that
there's
gonna
be
different
pieces
of
the
eight
themes
that
you're
going
to
want
to
speak
to
it's
your
job,
my
friends
at
affordable
housing,
to
take
all
this
and
and
and
and
organize
it
afterwards
under
the
themes
that
they're
coming
out
of.
Is
that
reasonable,
okay,
so
I'm
just
gonna
continue?
A
Thank
you
very
much
for
that
in
fee
as
enthusiastic
head
nodding.
So
another
theme
is
helping
help,
help
people
who
are
homeless
and
vulnerable
fine
and
keep
homes,
and
the
questions
that
will
stimulate
the
discussion
is:
how
can
a
city
better
coordinate
access
to
the
supports
that
of
social,
affordable
and
market
rental?
Housing
need
to
achieve
greater
housing
equality
and
you
can
also,
if
you
can
see
it,
it's
actually
on
the
screen.
Thank
you
very
much.
Janice
for
helping
us
I'm,
gonna
read
it.
I
will
read
the
next
three
questions
as
quickly
as
I.
Can?
A
How
can
the
city
work
with
private
sector
landlords
to
improve
access
to
housing
for
people
leaving
homelessness?
Another
question:
how
can
the
city
ensure
housing
stability
services
are
responsive
to
the
needs
of
groups
with
specific
needs
such
as
Aboriginal
people,
women
fleeing
domestic
violence,
seniors
youth,
LGBTQ,
2's
and
people
with
disabilities?
A
follow-up
question
is
what
role
should
the
province
and
federal
government
play
in
expanding
Toronto's
housing?
First
approach
to
help
more
people,
leave
the
streets
and
shelters
behind
theme,
number
four
assists
families
and
individuals
to
afford
rents.
A
Stimulating
questions
for
the
discussion
is:
how
can
the
city
better
help
people
at
imminent
risk
of
eviction
stay
in
their
homes
and
avoid
becoming
homeless,
as
the
city
is,
transforming
the
social
housing
waiting
lists
into
a
more
responsive
choice
based
system?
What
can
be
done
to
make
it
easier
to
accept
to
access
housing
assistance,
follow-up
question:
what
can
the
provincial
and
federal
governments
do
to
better
assist
families
and
individuals
to
afford
rents,
theme
number
five
preserve
and
repair
rental
housing,
I'm
sure
this
is
a
one
that
has
a
lot
of
interests.
A
Questions
that
the
to
stimulate
discussion
is
how
can
the
city
in
partnership
with
other
governments,
private
and
nonprofit
sectors
and
residents
better
address
repairs
to
aging
housing?
What
can
the
city
do
to
better
protect
existing,
affordable
rental
housing,
including
rooming
houses,
theme
number,
six
revitalize
neighborhoods
questions?
What
can
the
City
of
Toronto
do
to
support
more
community
revitalization?
A
How
can
the
city
better
encourage
the
federal
and
provincial
governments
to
participate
in
community
revitalization
'z
theme
number
seven
create
new.
This
is
the
exciting
one,
create
new,
affordable
rental
homes,
questions
for
discussions.
What
other
actions
can
the
city
take
to
facilitate
the
creation
of
at
least
7,000,
more
affordable
rental
homes
to
achieve
the
hot
goal
of
10,000
homes
by
2020?
A
What
can
the
private
and
nonprofit
sectors
do
in
partnership
with
the
city?
What
could
the
federal
and
provincial
governments
do
to
assist
the
city
in
achieving
its
affordable
housing,
hot
goal
and
our
last
theme?
Actually,
no
there's
more
anyways
theme
number
8
help
people
buy
and
stay
in
their
homes,
more
questions.
How
can
the
city
stimulate
the
creation
of
more
affordable,
homeownership
opportunities
for
new
purchasers
to
achieve
the
hot
goal
of
2,000
homes
by
2020?
A
What
role
could
the
private
and
public,
private
and
nonprofit
sectors
play
in
achieving
that
goal?
What
could
the
federal
provincial
provincial
governments
do
to
further
assist
the
city
in
achieving
the
hot
goal?
Theme
number
9
working
together?
We
always
like
this
one
at
this
committee.
What
else
can
the
city
do
to
encourage
the
federal
and
provincial
governments
to
maintain
and
enhance
housing
funding
for
social,
affordable
nonk
in
coop
housing?
How
can
housing
partners
such
as
the
public
and
private
sectors,
faith
groups
and
residents
contribute
to
advocacy
efforts
on
affordable
and
social
housing.
A
A
lot
of
these
themes
will
have
questions
that
will
stimulate
discussions.
That
I
suspect
will
overlap
one
another
and
I'm
going
back
to
Wendy,
who
I,
okay,
okay,
so
I'm
sorry
Wendy
to
take
so
long,
because
I
hope
you
didn't
lose
your
question,
but
but
we
are
at
this
stage
in
time
coming
together
for
this
special
meeting
to
provide
input
to
the
staff
on
the
housing
opportunities
report.
B
A
I
think
it's
reasonable
at
this
point
in
time
is
that
we're
providing
as
much
information
as
possible.
So
what
I'd
like
to
do
is
is
not
be
so
prescriptive
now.
So
it's
not
so
much
that
we're
gonna
ask
questions.
If
you
want
to
ask
questions
you
can,
but
we're
also
going
to
leave
it
nice
and
flexible.
So
the
dialogue
is
more
fluent.
Okay,
go
ahead,
Stephanie
well,.
B
B
Three
point:
two
number
one:
where
the
terminology:
it's
it's
housing
opportunities
in
all
neighborhoods.
If
I
would
recommend
the
word
accessible,
be
added
as
well
and
the
same
for
four
point,
one
and
in
section
five
point
two
I
would
recommend
that
accessibility
and
accommodation
be
factored
into
the
cost
of
redevelopment,
finding
accessible
homes
and
or
retrofitting
them,
and
when
you're
doing
renovations
and
again
the
notion
of
universal
design
and
five
point.
Three
one
request
for
funding.
B
Add
that
a
funding
model,
the
funding
model
should
include
extra
funding
for
providing
accessible
units
and
I
know.
You
talked
about
the
oh,
my
god,
I
just
blanked
out
what
you
were
talking
with
Joe
about
yeah.
It
was
this
opening
Thanks,
but
it
again,
it
still
is.
It
looks
like
accessibility
is
something
separate
rather
than
an
inclusive
lens.
B
Section
seven
preserve
and
repair
housing
and
the
statement
is
well-maintained,
safe
and
affordable
housing.
I
also
think
it
should
be
include
accessible
and
seven-point-three
City
actions
under
32
C,
the
maintenance
of
working
smoke,
alarms
I
recommend
that
that
should
be
visible
smoke
alarms,
which
is
also
I
believe
in
the
Ontario
Building
Code.
Now.
E
I
am
a
vice
president
on
the
carpathian
Federation
of
Toronto
CHF
T
I
wanted
to
say
how
much
CHF
T
has
appreciated
our
good
working
relationship
with
the
City
of
Toronto,
affordable
housing
office.
We
are
anxious
to
continue
working
together,
to
create
more
housing
and
to
maintain
housing
for
our
low-income
members.
Thank
you.
H
Sir,
this
follows
under
how
the
city
can
help
people
avoid
imminent
eviction
and
homelessness.
I
looked
into
the
rent
bank,
which
is
mentioned
and
I
had
never
heard
of
it.
Myself
and
I
live
in
a
well
in
a
low
income
area,
and
most
of
the
people
who
would
qualify
according
to
the
City
of
Toronto
site
are
not
people
who
would
be
relying
on
a
lot
of
social
services,
so
they
wouldn't
have
someone
there
to
tell
them
that
this
is
something
that
they
would
qualify
for,
because
it's
it's
you.
G
A
Thank
you
very
much
actually
and
can
I.
Do
you
mind
if
I
ask?
If
did
you
want
to
follow
up
your
your
comment
with
maybe
some
specific
recommendations
on
how
they
can
number
one
get
the
information
out
to
a
larger
group
of
people
who
have
interests,
because
I
do
think
that
you've
touched
on
a
point
that
that
I
think
quite
honestly
is.
K
K
So
I
understand
like
it.
It
is
a
good
idea
to
have
a
second
mortgage
but
I'm
just
wondering
because
I
know
the
interest
rates
for
those
second
market
mortgages
tend
to
be
quite
high
and
so
and
I
know
people
who
you
know
have
second
mortgages.
So
you
know
the
first.
You
know
by
the
poem
and
then
you
know
a
couple
of
months
later
they'll.
K
You
know
pay
off
that
second
mortgage
with
their
regular
with
their
bank
and
everything
right,
but
I'm
just
wondering
you
know
for
somebody
with
a
disability
whose
income
might
be
lower
than
the
average
person
like.
How
are
they?
You
know
going
to
get
a
bank
to
loan
them
that
extra
money
to
pay
off
that
second
mortgage
so
and
I
feel
that
you
know
again.
You
know.
K
At
the
end
of
the
day,
the
person
with
a
disability
is
going
to
be
at
a
less
advanced,
with
less
advantage,
because
they're
ending
up
paying
more
than
the
person,
who
might
you
know
an
able-bodied
person
who's
most
likely
earning
more
than
them,
and
the
other
thing
also
I
would
like
to
mention
is
the
fact
that
you
know
the
other
burden.
The
person
with
a
disability
is
going
to
face
is
the
fact
that
to
resell
their
home
is
going
to
take
longer
and
most
likely
they
won't
be
able
to
resell
it
as
easily.
K
As
somebody
whose
house
you
know,
has
zero
modifications
right
and
again
so
not
only
you
know
is
that
person
being,
you
know,
may
be
punished
in
other
ways,
but
you
know
you're
facing
that
difficulty
enormous
difficulties
there,
and
so
again
there
was
a
part
in
your
report.
I
think
was
on
our
on
page
36,
where
you're
talking
about
breaking
the
cycle
of
poverty,
but
I
think
also
that
needs
to
be
mentioned
is
that
you
know
it
is
important
for
the
city
to
build
and
maintain
a
strong
of
housing
presence
within
the
city.
L
I
guess
I
would
like
to
just
every
emphasized
the
comments
that
both
Stephanie
and
Yin
made
about
having
more
having
more
of
a
disability
lens
apply
to
whatever
consultations
that
you
have
going
on,
because
I
I
think
I
mean
it
was
made
that
we're
talking
about
affordable
housing.
It's
it's
and
I
I
think
that
the
the
community
most
affected
by
affordable
housing
should
probably,
as
they
say,
be
at
that
table
to
participate
in
that
give
you
some
good
issues.
Also
Stephanie
made
reference
to
Universal,
Design
and
she's.
Correct
I
mean
accessible
design
should
be
involved.
L
There
are
other
design
standards
that
are
being
worked
on.
The
city
is
working
on
its
own.
Accessible
design
iota
also
stipulates
things
and
the
building
code
II
understand
OBC
is
being
changed
so,
while
universal
standard
I
understand
stuff
needs
wants
to
make
that
point
clear.
It's
falling
a
little
bit
behind.
There
are
better
standards
to
be
applied
and,
and
also
I
just
comment.
I
have
and
I
don't
know
it's
necessarily
applicable
to
this
presentation,
but
with
respect
to
the
mayor's
task
force
I
mean
it
does.
L
D
Thank
you
for
the
presentation
very
interesting,
very,
very
complex
area,
a
lot
of
different
initiatives,
a
lot
of
different
perspectives
on
what
works.
I
was
really
pleased
to
see
housing
first
being
rolled
out
and
adopted.
I
wanted
to
ask
for
some
clarification
around
one
of
the
requests
to
the
federal
and
provincial
governments,
and
then
maybe
I
can
respond.
The
requesters
are
the
federal
government's
federal,
federal
and
provincial
governments.
D
Sorry,
the
provincial
government
increases
a
cap
on
rent
scales
for
social
assistance,
recipients
and
rent
geared
to
income
housing
to
match
the
maximum
shelter
allowances
provided
by
Ontario
Works
and
the
Ontario
Disability
Support
Programme.
Could
you
just
speak
a
little
bit
to
the
thinking
behind
that
and
the
motivation
for
that
recommendation.
D
E
D
You
know
motivation
to
provide
more
housing
spaces
because
you
know
potentially
there's
more
money
attached
to
them,
but
the
impact
of
that
could
potentially
be
that
people
with
disabilities
are
living
with
less
money,
because
the
the
money
that
would
otherwise
go
to
rent
is
being
used
for
food
and
maybe
a
TTC
pass
if
they
can
afford
it.
So
I
guess
I
just
wanted
to
caution,
offer
some
caution
around
this
recommendation
that
the
end
result
might
actually
be
a
net
loss
for
persons
with
disabilities
unless
I'm
reading
this.
F
I
know
that
folks
can
go
into
attendant
care
situations
through
the
TCH
D
and
that
those
existing
resources
are
incredibly
limited,
so
folks
that
do
need
access
to
housing
and
access
to
attendance,
typically
wait
much
longer
on
the
waitlist
I.
Don't
have
stats
on
that,
but
I'm,
confident
in
that
assertion,
and
so
one
of
the
things
that
we've
talked
about
before,
because
we
wanted
to
sort
of
make
comments
on
how
it
is,
people
are
accessing
specifically
shelter.
F
Services
is
how
is
shelter,
services
going
to
provide
people
access
to
attendance,
because
there
are
some
people
that
are
I.
Try
not
to
use
the
word
vulnerable
too
much,
but
like
significantly
under
service
in
the
disability
community.
In
that
way,
and
I
still
don't
see
anything
like
in
these
reports
and
also
reports
that
we've
read
previously
on
the
committee
and
I
would
like
that
to
be
addressed
somewhere.
F
I
also
wanted
to
mention
the
cache
system
again,
which
is
the
centralized
access
to
supportive
housing,
which
is
intended
right
now
for
people
with
mental
health
difficulties
and
disabilities,
and
one
of
the
things
that
I've
brought
up
previously
is
that
currently
in
the
cache
system
there
isn't
there
isn't
a
way
that
exists,
that
if
you
are
dealing
with
different
levels
of
embodiment,
so
let's
say
you
do
have
a
bipolar
disability
or
you
do.
You
are
experiencing
PTSD,
but
you're.
Also
like
a
wheelchair
user
or
you're
also
have
physical
needs.
F
There's
no
way
to
really
successfully
apply
to
the
cash
system
and
expect
that
you
get
supports,
even
though
it's
termed
supportive
housing
right
and
that's
I
feel.
Given
the
current
state
of
affairs.
I
feel
like
that's
a
misnomer,
so
that
also
needs
to
be
looked
at
and
the
other
pieces
that
I
wanted
to
say
specifically
to
this.
F
This
theme
on
question
two:
is
that,
particularly
with
some
populations
that
I've
worked
with
zoning
requirements,
for,
let's
say,
access
to
life
and
food
or
access
to
like
a
community
service,
and
things
are
very,
very
strict
to
particular
zones
or
particular
silos.
Even
though
folks
in
the
community
could
be
experiencing
lots
of
different
areas
of
oppression,
they
can't
access
those
services
and
supports,
even
though
they're
fairly
unique
and
would
help
them
a
lot.
F
F
But
I
think
sometimes
those
those
status
requirements
can
be
a
barrier
to
people
that
do
identify
as
being
Aboriginal
and
have
have
a
lot
of
claim
to
those
services
as
well,
but
are
not
accessing
service
and
I
wanted
to
speak
to
I'm
glad
that
Victoria
made
reference
to
the
rent
bank
currently
I
think
at
the
rent
bank.
You
can
call
two
days
a
week
and
then
someone
will
answer
the
phone,
but
at
the
moment
I
see
it
as
a
very
inaccessible
service
to
members
of
the
community.
D
So
this
is
just
more
of
a
wide-ranging
comment
too,
but
within
the
context
of
people
with
disabilities
who
who
are
on
ODSP,
it's
very
difficult
to
see
how
there
can
be
access
to
the
housing
to
the
property
ladder
in
any
context
because
of
the
limits
in
terms
of
eligibility
for
savings.
So
people
who
are
on
ODSP
and
people
with
disabilities
are
on
ODSP.
There's
no
opportunity
to
ever
accrue
enough
savings
to
even
come
close
to
being
able
to
afford
housing
and
I.
D
Don't
know
where
that
goes
in
terms
of
the
recommendations
that
you
you
might
be
in
the
process
of
making
or
our
ongoing
process
here,
but
it's
a
significant
barrier
and
it
means
that
you
know
owning
a
house
at
any
point
in
your
life,
if
you're
a
person
with
a
disability
on
ODSP.
It's
probably
out
of
the
question
and
I
just
thought
that
it
needed
to
be
noted.
K
I
would
also
like
to
well
that's
where
I
was
saying
that
the
second
mortgage
would
come
in
right
where
you
know
it
becomes
a.
It
looks
very
beneficial
in
the
beginning,
but
then
it
becomes
a
barrier
in
the
long
term
because
of
the
interest
rates
that
you're
paying.
But
my
other
comment
I
would
like
to
make.
Is
that
because
I
know
from
Vancouver
when
they
were
doing
their
whole
housing
changes
and
stuff,
there
was
a
lot
of
negative
feedback
from
construction
companies
and
so
on
and
so
forth.
K
Just
they
were
just
discussing
this
little
issue
about
the
doorknob.
You
know,
but
it
was
made
into
such
a
big
deal
and
what
I
would
like
to
say
is
you
know?
Yes,
people
with
disabilities.
Right
now
are,
you
know,
have
lower
incomes,
but
you
know
we're
going
slowly
in
the
in
the
positive
direction
where
people
with
disabilities
are
getting
better
jobs
and
more
education,
and
so
on
so
forth.
So
I
would
like
it
also.
K
C
Please
I
just
I'd
like
to
declare
a
five
point
about
the
second
mortgages.
I
wanted
to
speak
after
your
original
comment,
but
there
there
may
be
confusion
about
second
mortgages,
because
the
the
way
the
affordable
ownership
programs
work
is
through
second
mortgages,
but
those
aren't
private
second
mortgages.
Those
aren't
second
mortgages,
you
get
from
a
bank
or
from
another
lender
where
you
would
be
charged
very
high
interest
rates.
C
Those
second
mortgages
are
really
just
the
tool
for
the
city
to
provide
a
downpayment
assistance
loan
and
those
loans
are
completely
interest-free
and
there's
no
payment
required
on
them.
So
they're
called
whit's.
It's
called
a
silent
second
mortgage.
So
essentially
it's
it's
used
as
downpayment
assistance,
and
it
brings
down
the
amount
of
money
that
you
need
to
get
from
a
bank
or
or
provide
us
as
your
own
cash
down
payment
when
you're
buying
a
home.
So
the
city
currently
works
with
nonprofit
groups
to
deliver
that
extra
downpayment
assistance.
C
We
work
with
Habitat
for
Humanity
Artscape
options
for
homes,
a
variety
of
nonprofit
groups
in
Toronto,
who
also
brings
some
resources
to
the
table
to
further
bring
down
the
cost
of
the
home.
So
the
second
mortgage
we're
talking
about,
is
never
a
private
second
mortgage,
where
somebody's
being
exploited
no.
K
No
I'm
not
saying
that
person
is
being
exploited,
its
voided
right.
It's
not!
That
is
not
the
goal.
You
know,
I
I
do
know
about
options
for
homes
and
they
work
with
I.
Think
a
home
alternative,
I
figure
out
what
the
ownership
alternative
or
something
but
I
do
know
that
there
is
an
interest
rate
associated
with
that,
and
it
is
a
lot
higher
than
and
an
interest
rate
that
you
can
get
from
the
bank
right.
So
that's
why
I'm
seeing
that
it
seems
a
bit
punitive
in
the
end
right.
It's.
C
F
I
wanted
to
point
out
to
you
and
I'm,
not
quite
sure,
I'm,
trying
to
formulate
this
these
thoughts
in
my
head,
but
options
for
homes
and
things
like
Habitat
for
Humanity,
one
of
the
key
values
that
those
systems
has
implemented
and
they've
done.
It
quite
well
is
there's
this
idea
of
buying
right
of
ownership.
F
To
that
housing
environment
that
they
live
in
or
they're
not
seen
as
a
resource
in
that
community-
and
that's
that's
not
necessary,
like
it's
not
necessary
for
that
system
to
to
exist
that
way
or
evolve.
That
way,
people
can
actually
support
each
other,
as
opposed
to
having
like
so
much
of
a
staff
environment
of
like
people
with
professionalized
skill
things
like
that,
not
that
that's
not
needed,
but
there
needs
to
be
buying
within
those
systems
so
that
people
can
gain
skills
so
that
they
can
use
it
in
the
workforce.
F
F
Private
privately
owned
apartments
that
have
the
rent
has
gone
up,
even
though
it's
way
above
what
is
currently
allowed
because
the
landlord
has
gone
to
the
city
and
has
said
we
need
to
make
this
exception
and
I.
Think
for
me
as
a
low-income
resident,
it
would
be
good.
I
have
no
idea.
I
still
don't
understand
those
loopholes,
but
it
would
be
good
if
those
loopholes
were
closed.
If
that
could
not
be
the
case,
I
don't
know.
F
The
ins
and
outs
of
that
and
I
would
also
say
that
throughout
these
reports,
two
things
were
alluded
to
so
a
National
Housing
Strategy
that
has
existed
since
before
I
was
born,
like
that
idea
has
existed
since
before
I
was
born,
so
we
need
to
like
not
encourage
the
government
to
do
it.
We
need,
like
the
government
just
needs
to
do
it,
and
the
other
thing
that
was
alluded
to
that's
now
doesn't
exist
anymore,
because
I
used
to
work
for
them
is
the
Mental
Health
Commission
of
Canada.
F
A
Thank
you
very
much,
Terry
Lynn,
any
other
comments
and
feedback.
No
ok,
so
I've
got
a
couple
of
I.
If
I
can
just
toss
this
out
under
the
opportunity
to
create
new,
affordable
rental
homes,
the
City
of
Toronto
has
a
large
sites
policy,
that's
embedded
in
the
Official
Plan,
and
in
that
the
requirement
is
that
for
any
development
site,
that's
five
hectares
and
larger.
There
has
to
be
the
provision
of
20%,
affordable,
housing
and
I've
said
this
in
in
a
couple
of
different
venues.
A
Is
that
I
don't
quite
understand
why
we
are
not
looking
at
vertical
communities?
For
example,
a
five-story
podium
plus
a
60-story
tower
on
top
of
that
podium
is
approximately
forty
five
thousand
five
forty
fifty
thousand
square
meters,
which
is
approximately
five
hectares
of
coverage
so
by
by
by
by
the
standard
template
of
how
we
do
business
and
prescribed
the
creation
of
new,
affordable
rentals.
A
How
do
we
grow
it?
A
vibrant,
inclusive,
sustainable,
downtown
and
you're
going
to
miss
each
other
and
they're
the
ones
that
actually
have
the
secondary
plan
tool
in
mind,
which
will
give
us
greater
planning
strength.
So
I
implore
you
to
make
your
case
to
your
colleagues.
The
other
thing
about
creating
inclusive
sort
of
affordable
housing
in
all
neighborhoods
is
that
the
the
rent,
the
rooming
house
policy
has
got
to
be
expanded
across
the
city
right
now.
It's
you
know
the
old
city
of
Toronto.
A
You
can
apply
for
a
rooming
house
license
and
we
want
these
properties
be
licensed.
But
quite
honestly,
illegal
rooming
houses
exist
in
across
the
entire
Toronto
area.
The
only
difference
is
that
they're
not
licensed
properly
they're,
not
licensed
in
other
parts
of
the
the
amalgamated
city,
which
means
that
those
tenants
who
are
living
in
those
illegal
rooming
houses
are
living
in
unsafe
conditions
because
we
don't
have
a
chance
to
go
in
and
do
the
annual
inspections
for
the
CO
detectors.
Smoke
detectors
fire
rated
doors,
and
that
is
a
massive
policy
gap
and
I
know
again.
A
There
will
be
bulking
from
some
of
perhaps
colleagues
who
represent
the
the
more
suburban
parts
of
our
city,
but
we
all
have
to
recognize
that
building
an
inclusive
City
means
inclusive
neighborhoods,
regardless
of
where
you
are
and
I
think
that's
a
that's.
A
key
component
and
I
know
that
the
Planning
Policy
staff
are
very
keen
in
trying
to
to
elevate
the
discussion
about.
A
Discussions
is
that
that
this
is
a
this
is
now
needing
her
Toronto
response,
because
the
other
order,
governments
of
pretty
much
you
know,
abandoned
their
responsibilities.
I
would
like
us
to
to
think
through
not
working
in
silos,
but
rather
being
as
ambitious
as
you
possibly
can
be
to
embed
yourself
in
the
other.
A
Broad
policy
discussions
at
the
city
and
I
know
it's
tough,
because
you
are
the
small
little
but
mighty
affordable
housing
office,
but
we
have
to
carve
out
some
space
for
you
and
you
have
to
be
part
of
the
discussion
to
drive
the
values
of
this
decision-making,
because
if
we
don't
have
you
there
driving
it
with
the
value
proposition,
the
housing
first
is
a
priority
for
the
City
of
Toronto.
We
have
to
commit
to
it.
A
A
So
all
we're
doing
is
tearing
down
TC
HC
block
housing
and
and
replacing
it
with
the
same.
We're
not
increasing
the
volume.
And
yet
we
have
a
hundred
to
150
new
migrant
residents
coming
to
live
in
our
city
every
year
and
they're
not
going
to
all
live
in
luxury
condominiums
in
Yorkville.
So
sorry
for
taking
up
that
time,
but
I
had
to
get
that
off
my
chest.
A
Are
there
any
other
comments?
Or
can
we
thank
our
staff?
Who've
come
before
us
and
and
and
let
you
know
that
you
have
the
support
of
this
committee
in
the
work
that
you
do.
Thank
you
very
much
for
coming
forward
to
speaking
to
us
as
they
act.
I
know.
This
committee
is
always
very
very
grateful
and
they
expect
this
when
you
come
to
speak
to
them
before
the
policies
are
finalized.
A
I
I'm
Mark
Harris
and
everyone
from
municipal
elections
to
2014
and
in
2004
I,
made
a
proposal
to
restore
oil
tche
ohms,
so
the
youths
can
be
involved.
They
took
one
year
to
make
a
feasibility
study
and
then
they
give
Ameresco
the
contract
manager
the
whole
1
billion
dollars.
This
1
billion
dollars
finish
in
four
years.
This
is
a
10th
year
anniversary
from
2006
to
present
and
what
I
find
is.
I
Their
management's,
that
is,
they
have
a
computer,
they
have
a
ATM
machine,
they
print
off
a
list
of
people
monthly
payment
and
they
take
it
off.
Now.
Some
people
are
paying
two
hundred
twelve
dollars
and
the
rent
is
139
dollars.
I
want
to
know
how
can
they
take
that
money
off
without
doing
wire
fraud
and
I
come
into
the
city
for
the
past
since
2009
and
nobody's
don't
want
to
investigate
that
management
solution,
the
city
can
be
repairing
the
building
and
not
repairing
kitchen
cabinets.
I
Lot
of
people
come
to
me
to
do
applications
and
I'm
and
the
tenant
board
cases
and
this
and
that
and
what
I
found
there's
something
called
transposition,
also
because
people
who
don't
the
rent,
the
checks,
don't
belong
to
it's
on
their
statement,
but
the
major
problem
they
have.
People
in
the
building
are
paying
double
rent
and
he
can
talk
to
the
staff
because
some
of
them
is
from
Lebanon,
some
of
them
disabled
the
can
talk
properly
and
and
they
would
never
try
to
understand
them.
And
since
2009
TCH
she
said
not.
I
Another
two
workers
was
fired,
early,
December
junk
January
and
they
got
another
location
and
we
continue
the
cycle,
and
these
I
made
a
proposal
to
Dell
management
to
make
goodwill
when
we
had
one
building
and
the
city
end
up
giving
them
five
buildings
and
on
these
buildings
in
Gotham,
in
up
to
standardin,
the
tops
are
leaking
I
gotta
fix
it.
The
holy
December
I
repaired
people,
kitchen
cabinets,
I
repaired,
the
closet,
I
start
picking
up
old
furniture
and
an
unrestored
adjuster,
because
I'm
injured,
I
just
to
to
be
active.
I
I
The
parts
that
the
past
can
be
used
for
one
another,
a
draw,
might
be
damaged
from
here
and
two
drawers
might
be
damaged
from
the
era,
but
instead
they
supply
a
whole
new
kitchen
cabinets
and
it
wrote
everything.
Ain't
called
the
matches
and
everything
that
we
told,
but
I
I
want
a
mint
in
Jannah.
Davis
was
asking
about
steps
for
telling
can't
eat
I.
Want
you
to
relay
this
message
message
the
horse.
I
If
you
can
use
t2,
and
that
is
what
I'm
using
against
Dell
management
solution,
because
I
have
a
here
in
the
6th
of
June,
okay
and
I'm
gonna
go
further.
I'm
gonna
find
out
who
I
can
bring
charge
the
deans,
because
I
knew
they
know
they
are
doing
wiretapping,
because
somebody
can't
be
paying
$212.
Mr.
F
I
I
My
interest
is
because
I
made
a
proposal
in
2004
to
restore
LTCH
C
homes
and
IC
year
after
years,
homes
are
being
sold
and
nobody
care
and
I
brought
I
brought
proposal.
Recommendation
to
the
city,
I
brought
the
proposal
for
kitchen
garden
prior
to
that
I'd
made
a
proposal
to
restore
TC.
It's
so
do
you
use
can
be
involved
and-
and
he
just
went
a
Shanda
I
made
proposal
for
unemployment
insurance,
so
it
can
be
have
a
cumulative
hours
instead
of
consecutive
hours.
So
people
go
back
to
school.
Okay,.
F
A
F
I
I
The
tenant
the
resident
tried
to
damage
these
new
staff
vehicles
and
they
will
happen
in
January,
because
people
are
so
angry,
the
damaging
and
the
started
damaging
the
management
our
vehicle,
because
every
problem
they
have
with
the
management
death
management
changed
them.
What
I'm
seeing
what
I'm?
Seeing
if
you
get
a
billion
dollars
to
repair
housing
by
the
time
you
have
all
these
committees
and
task
force,
you
would
only
have
half
billion
dollars
and
that
will
happen
with
last
billion
dollars.
Mr.
F
I
F
I
F
K
A
If
I
can
ask
I
know
that
there's
mr.
Harris
I
recognize
that
you're
asking
you're
speaking
to
something
that's
very
specific
but
I
think
in
the
in
a
general
context
of
what
we
are
considering
it's
actually
citywide
policy
and
and
doesn't
mean
that
there
aren't
systemic
issues
that
need
to
be
addressed.
I
am
just
in
looking
at
the
at
the
clock
and
I
know
that
there
are
folks
who
have
already
started
to
leave
and
I
can
see
you
putting
on
your
jacket
and
I.
A
I
also
know
that
part
of
the
the
opportunity
here
is
to
actually
provide
you
a
chance
to
speak
to
the
item,
which
has
now
been
recorded,
I
think
by
staff
there
they're
actually
listening,
because
it's
the
the
matter
is
not
necessarily
before
us
at
the
moment.
We
wanted
to
provide
our
comments
and
now
you've
been
able
to
provide
your
comments
to
the
staff
as
part
of
the
review
on
the
affordable
housing
strategy.
So
I
know
that
staff
was
taking
some
notes,
I
see
them
scribbling
away
so
I.
A
So
hopefully
that
that
this
forum
was
it
was
helped
enable
that
and
I
want
to
ask
Terry
Lynn.
Just
so
you
know
your
time,
for
any
questions
has
come
to
an
end.
Do
you
have
a
follow
up
question
or
is,
or
can
you
let
it
go
because
I'm
trying
to
I
think
I
need
to
wrap
up
the
meeting
before
I
lose
a
few
other
members.
F
Just
one
suggestion
we
have
seem
to
be
speaking
quite
a
lot
about
repairs.
The
TCH
C
has
put
more
money
into
repairs.
Could
a
suggestion
that
you
want
to
bring
forward?
Is
that
the
that
the
TCH
see
continues
to
do
that?
Because
there
are
a
lot
of
buildings
with
the
TCH
see
that
are
a
state
of
disrepair,
as
they
say,
I.
I
F
A
Is
one
manager,
sorry,
mr.
Harris
I
hate
to
interrupt
you,
but
we're
we're
really
quite
off
topic,
but
what
I
can
say
is
that
I
know
that
there's
a
series
of
consultations
that
will
take
place
I
recognize
that
you
want
to
speak
to
something
very
specific,
but
I
have
a
feeling
that
what
you
have
to
provide
us
is
very
rich
but
also
very
detail,
focus
and
fulsome,
and
and
what
I'm
going
to
do
is
to
encourage
you.
A
Sorry,
sir
I
will
turn
I'm
actually
not
taking
up
time,
but
rather
trying
to
bring
a
conclusion
to
this
meeting,
because
we've
actually
reached
the
end
of
our
agenda.
But
what
I
can
say
is
our
staff
person
has
recorded
the
information
over
here
for
the
day
our
committee
we've
have
staff
who've
heard
the
the
your
presentation
and
and
I
know
that
what
you're
speaking
about
is
very
specific
to
a
to
a
condition
that
has
it's
narrow.
Those
trends
and
trends.
A
I
guess
come
forth,
but
this
committee
is
not
going
to
be
able
to
address
that
very
specific
one
item
that
you're
talking
about.
They
can
provide
some
comments
and
questions
to
the
broader
policy,
but
it
won't
be
specific
or
oriented,
but
I
will
stay
behind.
If
you
want
to
speak
to
me
and
and
I
can
relay
this
information,
the
staff,
if
you
want
to
have
that
further
conversation,
I'll
make
myself
available,
can
I
have
one.
I
More
minute,
the
practicality
of
this
of
running
a
building.
If
you
want
overcome
repairs
to
building
you
can't
have
technicians,
people
who
don't
know
to
repair
kitchen
cabinets,
I'm,
very
certain
for
the
past
10
years.
This
is
what
going
on
the
management
building
do,
have
repairs,
couldn't
repair
kitchen
cabinet
touch,
a
wall
I
see
a
contractor.
He
patching
a
wall,
he
peeing
who,
before
he
patch
it
and
next
three
years
they
gotta
come
back
and
do
the
same
repairs.
Nobody
don't
want
to
take
action.
I
A
Harris,
thank
you
very
much.
I
will
need
a
motion
from
the
the
committee
to
to
receive
the
staff
report
and
to
receive
I
think
all
comments
that
have
been
provided
to
them
today
can
I
see
a
hand
for
that.
Thank
you,
Wendy
with
that.
We
have
moved
to
adopt
this
stuff
I
sort
of
moved
to
receive
the
staff
presentations
and
comments
from
the
public
and
I
want
to
say.
Thank
you
very
much
for
coming
out
to
the
special
meeting
meeting
number
nine
I
think
it
was
a
very
good
discussion.