►
Description
Disability, Access and Inclusion Advisory Committee, Meeting 8, April 19, 2016
Agenda and background materials: http://app.toronto.ca/tmmis/decisionBodyProfile.do?function=doPrepare&meetingId=11290
A
Good
morning,
everyone
we're
gonna
get
going
and
start
the
meeting
shortly.
Welcome
to
meeting
number
eight
of
the
disabilities
access
and
inclusion
Advisory
Committee.
It
is
indeed
a
very
nice
morning,
bright
and
sunny
outside,
as
as
an
order
of
protocol
which
has
now
been
established.
I
will
ask
those
in
the
room
to
speak
into
a
microphone
if
they
have
one
before
them
to
announce
their
presence
by
stating
their
first
name
and
their
last
name
and
we're
going
to
start
from
the
outer
side
of
the
clamshell
and
then
come
all
the
way
back
in.
A
Great,
thank
you
very
much.
Are
there
and
I'm
now
I'm
gonna
speak
to
the
committee
members.
Are
there
any
declarations
of
interest
under
the
municipal
conflict
of
interest
Act?
Seeing
none
thank
you.
Can
I
get
someone
to
confirm
the
minutes
of
February
the
16
2016
a
hand
going
up,
and
thank
you
very
much
Stephanie
there
will
be
a
I,
don't
know
if
there's
any
deputation
deputies
on
the
on
the
item.
Today
there
are
none
as
the
as
Janice.
Our
clerk
is
indicating
to
me.
Let
us
review
the
order
paper.
A
First
item
is
d,
I
know:
D
18.1,
chairs
report,
disabilities,
access
and
inclusion.
Advisory
Committee
I
will
hold
that
to
give
you
the
report
shortly
di
8.2
compliance
with
access
with
accessibility,
forint
with
for
Ontarians
with
Disabilities
Act
and
health
and
safety
awareness,
training
I
know
that
the
staff
are
here.
A
Matt
Hague
is
here
to
do
that
and
di
8.4
is
a
new
item
that
I'm
placing
on
to
the
agenda
and
it's
title
request
for
provincial
review
of
Special
Investigations
Unit
processes
for
cases
involving
individuals
living
with
mental
illness
and
actually,
which
I
don't
have
to
necessarily
hold.
If
not--there's
nose
questions
involved
and
if
you
you'd
like
to
hold
that,
would
you
like
to
ask
okay
sure
why
don't
we
hold
that
in
Terry,
Lynn's,
name
and
I?
Think
Traci
also
has
some
questions
to
it
about.
A
J
Traci
we've
we've
done
some
analysis
of
getting
some
late
feedback
from
a
few
of
the
members
that
haven't
been
able
to
respond.
Yet
the
equity,
diversity
and
human
rights
is
working
on
a
few
items
internally
that
are
going
to
make
be
relevant
to
the
discussion
and
some
of
the
questions
that
people
are
asking
about
for
working
groups
so
until
I
can
get
some
of
the
things
that
that
are
on
my
work
plan
off
the
ground.
I
can't
bring
it
to
the
table
until
June.
A
So
hopefully
that
is
a
helpful
answer,
but
it
is
coming
back
as
as
necause
stated,
if
there's
no
other
new
business
than
what
I'd
like
to
do
is
adopt
the
order
paper.
I
can
get
a
hand
up.
Thank
you
very
much.
Terry
Lynn,
okay,
appreciate
that,
just
even
if
you
flinch,
I
will
see
it
as
an
indication
that
you're
supportive,
where
you
want
to
speak
so
just
coming
back
to
item
number
one.
A
The
chairs
report,
as
many
of
you
know,
City
Council
placed
a
motion
on
the
floor
at
the
last
council
meeting
requesting
the
province
and
the
minister
responsible
for
anti
racism
to
ensure
police
services
and
investigations
are
fair
and
parent.
This
was
a
motion
that
was
moved
by
Councillor
late
and
I
seconded
it
was
also
there
was
a
councillor
perks
who
assisted
us
with
the
drafting
of
the
motion.
That
truly
was
I.
Think
quite
a
lot
of
thought
that
was
placed
into
the
motion.
You
will
probably
recognize.
A
This
motion
was
in
response
to
a
number
of
repeated
incidents
involving
police,
shootings
of
racialized
individuals,
and
there
was
a
specific
call
from
black
lives
matter
at
a
April.
First
meeting
of
City
Council,
that
is
when
it
was
adopted
this.
This
motion
essentially
has
City
Council
requesting
to
the
premier
and
the
minister
responsible
for
anti
racism
and
the
new
anti
racism
directorate,
including
the
Minister
of
Community,
Safety
and
Correctional
Services,
and
the
letter
was
also
requesting
action
of
the
Ontario
civilian
police
commission.
A
What
we
asked
them
to
do
was
to
review
the
manner
in
which
police
services
are
provided
within
the
City
of
Toronto
and
to
also
review
the
mandate,
procedures
and
outcomes
of
the
Special
Investigations
Unit,
with
respect
to
treatment
of
individuals
that
involve
victims
from
racialized
communities
using
an
anti
black
racism
and
anti-racism
lens.
The
motion
also
placed
a
request
for
public
consultation
for
this
type
of
review
and
upon
further
consideration.
A
We
needed
to
ensure
that
they
have
the
tools
and
procedures
in
place
to
keep
our
communities
safe
and
what
you
see
on
page
on
item
number.
Four
of
the
order
paper
now
held
by
a
Terri
Lynn,
is
specifically
a
request
coming
before
this
committee
to
ask
that
we
now
support
that
motion,
but
also
place
a
lens
over
the
review
for
the
siu
and
those
investigation
units
to
make
sure
that
the
police
also
understand
that
the
issues
for
people
living
with
mental
illness
are
also
going
to
be
properly
addressed.
A
I,
don't
believe
it's
it's
only
a
matter
of
race,
I'm,
a
racialized
individual,
but
I
believe
we
got
to
also
take
a
look
at
the
the
impact
of
interactions
with
the
Toronto
Police
when
it
comes
to
dealing
with
and
responding
to
people
with
mental
health.
So
that
is
before
you
that's
part
of
my
report,
and
this
is
actually
interesting
that
Traci
brought
up
the
day
act
working
groups.
A
There
is
going
to
be
a
follow
up
from
the
surveys
that
many
of
you
have
been
a
part
of
Nicole
Kearney
has
compiled
and
she's
sorting
through
all
the
feedback,
there's
a
lot
of
good
discussion
and
she
wants
to
be
able
to
come
back
to
this
committee
with
some
solid
recommendations.
How
on
how
we
set
forward
to
either?
A
Actually
no
I
won't
jump
ahead
of
myself
and
nor
her
recommendations.
But
you
can
expect
her
report
at
the
June
meeting
of
day
acts
and
that's
specifically,
an
item
to
talk
about
our
working
groups.
And
finally,
there
was
a
special
meeting
of
the
act
that
we
are
going
to
hold
to
review.
The
five-year
review
of
the
affordable
housing
action
plan.
Nicole
has
brought
cost
physical,
hard
copies
of
the
plan.
That's
can
be
scheduled
as
a
special
meeting
for
May.
The
25th
I
know
that
there
are
certain
issues
that
our
committee
has
a
lot.
A
We
have
interest
in
a
wide
range
of
general
issues,
but
there's
a
couple
that
call
always
come
to
the
forefront
and
it's
transportation,
employment
and
housing
so
because
the
City
of
Toronto
has
the
affordable
action
plan,
five-year
review,
we're
going
to
dedicate
that
meeting
to
really
talk
and
delve
in
deep
of
what
we
as
a
committee,
want
to
do
with
that
report
and
how
we
want
to
respond
to
it.
So
there
will
be
a
presentation
that
day
of
the
affordable
housing
office
and
they
specifically
are
looking
for
feedback
from
our
committee.
A
So
if
you
can
take
some
time
to
review
the
plan
in
its
draft
form
so
that
you
can
actually
respond
to
that
in
specific
ways,
including
perhaps
recommendations
moving
forward,
that
will
be
immensely
helpful.
The
report
is
over
60
pages
and
includes
a
number
of
questions
and,
and
hopefully
the
May
25th
meeting.
We're
gonna
have
a
very
fulsome
discussion
on
how
we
can
put
in
accessibility
inclusion
lens
over
that
report,
and
that
is
my
my
report
as
your
chair,
a
motion
to
receive
the
report.
Oh
sorry,
Tracy.
A
M
On
your
on
your
motion
to
include
the
psychiatric
disabilities
in
a
review
or
in
consideration,
I
thought
that
I
think
it's
a
really
excellent
step,
and
it
must
be
done
but,
like
I,
wonder
if
there's
a
way
to
to
expand
to
include
other
neurological
disabilities
that
may
exhibit,
as
for
some
being
drunk
or
otherwise,
under
the
influence,
while
they're
really
not
but
they're
having
a
disability.
And
how
does
the
police
deal
with
what
that
kind
of
okay.
A
So
Tom,
that's
a
that's
a
great
comment
and
probably
something
that
we
can
add
to
item
number
four,
because
I've
actually
placed
the
motion
before
you
for
review.
So
you
have
some
time
between
item
number
one
and
item
number
four
to
take
a
look
at
the
recommendation.
I
have
placed
on
before
this
committee
and
you
have
a
chance
to
amend
that
and
make
some
recommendations
and
so
does
Terri
Lynn.
She
has
the
item
held.
We're
gonna
deal
with
it
very
shortly.
Thank.
A
Thank
you
very
much
and
thank
you
so,
with
respect
to
going
back
to
item
number
two:
compliance
with
accessibility
for
Ontarians,
with
Disabilities
Act
and
the
health
and
safety
awareness
training
city
staff
are
here.
They
are
here
to
respond
to
your
your
questions
and
are
there
any
specific
questions.
E
I
just
noticed
that
some
of
the
departments
that
did
the
health
and
safety
training
in
the
AODA
Act
training,
their
compliance,
was
relatively
low
so
like,
for
example,
the
City
Clerk's
I'm,
not
sure
fencing
that
correctly,
but
I'm
just
wondering
like
what
steps
the
city
is
I'm
taking
to
reach
a
higher
level
of
compliance.
I'm.
B
Through
you,
madam
chair,
the
city's
paying
ongoing
attention
to
getting
these
numbers
up,
and
since
this
report
went
to
council,
these
numbers
have
increased.
So,
for
example,
in
toronto,
water
is
increased
by
8
percent
to
80
percent
in
long-term
care
homes.
It's
now
at
80
percent
in
legal
services.
It's
up
to
58
percent
9
percent,
increased
corporate
finances
up
to
64
parks
for
some
recreation
has
increased,
and
so
we
continue
to
work
with
departments
to
increase
their
numbers
to
the
correct
standard
and
for
each
division.
B
There
different
types
of
complexity,
so,
for
example,
parks,
forestry
and
recreation
has
a
lot
of
seasonal
workers
and
they
have
built
AODA
training
into
their
orientation.
So
all
the
new
employees
coming
in.
So
it's
a
important
concern
for
us
and
we
want
to
make
sure
that
we
keep
getting
the
numbers
out.
E
B
I
understand
that
the
training
is
being
tracked
through
an
online
system.
Does
that
system
differentiate
between
the
customer
service
training
and
the
training
requirements
under
the
integrated
accessibility
standards?
Because
if
the
province
audits,
the
city,
then
they're
gonna
want
to
know
that
information
through
you,
madam
chair?
Yes,
that
the
system
tracks
the
different
types
of
e-learning
modules
that
we
do
it's
a
little
more
complicated
when
we
do
tailgate
sessions,
which
is
what
we
do
with
the
city
employees
who
don't
have
computers
where
we're
doing
training.
B
C
I
may
add
to
you,
madam
chair:
there
is.
There
is
a
challenge
in
in
one
aspect
of
the
integrated
standards,
which
is
that
not
everyone
had.
It
needs
to
take
all
the
training
that
customer
service.
Everyone
has
to
take
Human
Rights
everybody
has
to
take,
but
there
is
specific
training
on
some
of
the
standards
that
only
some
of
the
people
are
going
to
take
and
that
we
need
we
are
track.
C
We
are
creating
a
system
to
track
that,
because
each
individual
division
then
identifies
who,
within
their
division,
needs
to
take
the
Employment,
Standards,
training
or
information
and
communitary
buddy.
Does
those
things
right
so
that
I
think
that's
the
distinction
that
you
are
also
making
between
customer
service
and
integrated
accessibility
regulation
Sanders?
Yes,.
K
Hi,
as
the
end
user
of
city
services,
I've
had
I've
had
run-ins
with
city
employees
within
appropriate
approaches
to
to
someone
like
myself,
so
when
I
looked
into
it,
they
just
say
well,
they're,
all
trained
and
I
wanted
to
know.
If
this
particular
person
or
these
you
know
this
current
group
of
you
know
when
were
they
trained,
I
thought
they
that
information
could
be
accessible
to
me
to
say.
B
It's
a
good
question:
there's
lots
of
training
that
goes
on
at
the
city
and
we
keep
the
records
through
our
central
learning
management
system
of
what's
done
as
corporate
training.
But
if
you,
if
the
question
is,
can
I
ask,
did
this
individual
can
I
see
the
training
records
of
this
individual?
We
don't
do
that.
B
It's
not
set
up
that
training
records,
are
an
internal
system
and
you're
correct
that
we
want
to
make
sure
that
people
get
on
going
appropriate,
relevant
training
and,
if
there's
an
issue
that
you
raise
it
as
a
citizen
which
is
really
important,
there
is
an
adequate
training
management
should
take
those
concerns
seriously
and
think
about.
How
do
we
improve
this
type
of
training
in
this
area?.
C
So
there
is
a
city
has
a
very
robust
training
system
that
is
both
online
as
well
as
in
class
in
variety
of
different
ways
in
tact
training,
where
actual
vendor
goes
into
a
division
and
does
division,
specific
training,
all
kinds
of
things.
What
you
are
asking
for
is
an
individualized
response
that
may
not
be
available,
but
what
we
are
interested
in
is:
does
this
training
actually
make
a
difference
right?
C
So
that's
where
Nicole
being
Nicole
is
going
to
make
life
miserable
for
everyone,
but
part
of
our
accessibility,
design,
sorry,
accessibility,
planning
or
AODA
planning
for
the
city,
one
of
the
things
that
we
want
to
track
at
equity,
diversity
and
human
rights.
It's
precisely
that,
whether
it's
through
complaints
and
compliments
or
whatever
the
case
may
be.
How
do
we
know
that
the
training
that
people
are
actually
getting
is
making
a
difference
like
the
H
is
changing?
C
Now
we
can't
gauge
the
hearts
and
minds
I
get
that,
but
at
least
understand
that
from
a
service
recipient
perspective.
Is
that
change
it?
You
know
training
making
a
difference
in
terms
of
better
outcomes
for
the
service
recipients.
So
I
don't
know
if
I'm
answering
your
question,
I
think
between
John
and
I.
What
we
are
trying
to
say
is
diversity.
H
A
H
And
so
you
know,
obviously
it's
not
going
to
always
be
appropriate
to
ask
a
frontline
staff
or,
if
they've
had
the
training.
But
that
might
be
an
opportunity
and
there's
nothing
preventing
folks
from
either
asking
to
speak
to
the
manager
of
that
particular
area
or
providing
some
consumer
feedback.
That'll
be
helpful
as
business
areas
try
to
figure
out
whether
the
training
as
they
have
done
it
is
actually
having
an
impact
in
getting
the
outcomes
that
they're
looking
for.
So
it's
a
bit
of
a
circular
piece
but
I
wanted.
J
Thank
you
very
much
to
add
to
that
answer.
You
asked
the
question
about
what
recourse
does
a
person
have
within
the
equity,
diversity
and
Human
Rights
office?
We
do
have
Human
Rights
officers
as
well
that
do
take
seriously
and
follow
up
and
investigate
complaints
that
would
look
into
all
manner
of
how
that
may
have
come
to
be
and
whether
the
training
was
adequate
or
maybe
whether
additional
training
would
be
required,
but
there
there
are
other
recourses
as
well.
If,
if
people
have
a
complaint,
then
we
do
have
a
process
for
following
up
and
tracking
those.
K
B
B
Every
year
we
have
a
cycle
where
we
review
with
departments
what
priorities
should
be
for
training
in
the
coming
year,
so
that
we
update
our
catalog
of
classroom,
training
and
elearning
training
and
that's
a
conversation
we
have
with
divisions
about
what's
needed
to
improve.
So
we
have
a
whole
suite
of
courses
about
customer
service
that
we're
always
adjusting
and
all
of
our
customer
service
courses
include
AODA
training
and
the
AODA
training
or
Human
Rights
training
references
customer
service.
So
it's
a
yearly
kind
of
planning
cycle,
they're,
always
adjusting
in
tuning
up.
A
I
You
I
just
wanted
to
ask
and
I
apologize
if
this
is
a
if
this
is
related
to
me
being
new
to
the
committee,
but
is
this
the
only
discussion
that
we'll
have
about
training
of
city
employees
on
inclusion,
because
I
I
would
really
like
to
hear
more
about
it.
I'd
like
to
understand
I,
understand
the
discussion
so
far
has
been
that
we're
talking
about
AODA
training
and
health
and
safety
training,
which
is
legislation
specific,
and
it
sounds
like
it's
done
through
an
online
learning
system.
I
But
I'd
really
appreciate,
as
a
committee
member,
to
better
understand
the
range
of
training
that
you're
discussing
and
also
how
the
the
committee
could
be
utilized
to
potentially
improve
the
training
or
have
some
input
into
the
training.
I
think
you
have
a
room
full
of
people
here
who
are
very
knowledgeable
and
what
we're
talking
about
we're
talking
about
a
huge
workforce
and
we're
talking
about
people
who
represent
the
City
of
Toronto
to
people
with
disabilities.
So
it's
a
really
critical
issue.
I
A
C
Absolutely
I
think
from
my
perspective,
as
someone
who
is
also
equally
interested
in
corporate
learning,
around
issues
of
access,
inclusion,
equity,
diversity
and
human
rights.
I'd
be
perfectly
happy
to
come
back.
We
are
doing
some
work
internally,
because
our
office
has
a
corporate
mandate,
so
we'd
be
happy
to
come
back
and
actually
have
a
conversation.
C
When
we
have
you
know-
and
we
can
give
you
a
better
picture
of
the
type
of
stuff
that
a
already
exists,
the
type
of
stuff
that
is
being
introduced
and
the
type
of
stuff
we
would
like
to
introduce-
and
maybe
that's
would
be
a
better
conversation
for
us
to
have
so
you
can
actually
assess
what
is
already
happening
along
with
us.
I
think
that
would
be
extremely
useful
from
my
perspective.
So.
A
Thank
you
very
much,
I
think
what
we'll
do
is
take
a
look
at
the
upcoming
calendar
months.
We
do
have
some
full
agendas,
but
as
soon
as
we
see
an
opening,
I
think
will
probably
be
my.
My
guess
is
we're
probably
looking
at
the
end
of
the
year,
perhaps
the
first
quarter
of
2017
we'll
ask
for
that
that
staff
presentation
another
follow-up
question:
Wendy,
no,
okay,
thank
you,
Tracy,
a
question.
H
Sorry
I'm
trying
to
find
the
button
I'm
just
curious
that
you
you
mentioned
the
e-learning
system,
I'm
just
curious
to
find
out.
If
it
has
it
been
tested
for
accessibility
and
stuff
like
that.
Only
because
I
asked
because
I
I
tried
taking
an
AODA
elearning
course
at
my
particular
job
and
it
wasn't
accessible.
So
we're
working
on
that
right
now,
but.
B
Hi
John
chapter
from
human
resources.
We
were
very
it's
a
great
question.
When
you
go
into
new
technology,
you
always
have
to
check
it.
We
in
the
RFP
for
securing
the
learning
management
system.
We
demanded
that
the
system
itself
be
chosen
based
on
accessibility
standards,
american-canadian
every
standard
we
had.
We
had
to
check
it
against
that
and
then
further
as
we
develop
elearning
modules
or
secure
elearning
modules.
We
check
to
make
sure
that
they
are
accessible
machine,
readable
and
that
we
apply
that
standard
as
we
put
content
on
as
well.
B
C
B
A
F
Question
Stephanie
yeah,
it's
just
that.
Well,
sometimes
the
level
of
English
in
in
the
communication
is
at
a
higher
level,
but
it's
also
about
different
language.
Grammatical
structure
as
well
and
and
if
someone's
first
language
is
ASL,
then
they're
gonna
receive
the
information
more
clearly
and
more
directly.
So
that's
why
I
was
just
wondering
is:
is
there
a
possibility
of
that
becoming
available
the
training,
the
online
training
becoming
available
in
ASL?
At
some
point,
we.
B
Don't
I'd
have
to
check
course-by-course
and
I,
don't
think
we
currently
do
that
and
it's
something
that
we
can
look
into
it's
something
that
we
can
answer
address
in
the
report
back
as
well.
It's
one
of
the
questions
that
you'd
want
to
ask
when
we
do
a
report.
Packable
training
is
how
does
ASL
build
in
and
complement
your
closed,
captioning
work.
A
K
So
two
comments
want
to
follow
up
to
Martin's
comment.
Yes,
you
know
in
your
request
to
consultants
or
whoever
that
designs,
these
online
courses,
the
request
is,
for
then
the
units
to
be
accessible,
but
again
the
end
users,
you
know:
has
it
been
tested
with
end
users,
because
the
same
thing
happens
with
with
the
accessibility
as
a
standards?
K
You
know
the
the
so-called
accessible
document
just
was
not
very
helpful,
so
I
just
hope
that
there
will
be
kind
of
some
kind
of
testing
with
the
user.
The
second
thing
is
going
back
to
again.
You
know
we
could.
We
have
all
the
good
intentions,
but
if,
if
we
could
get
more
or
better
feedback
from
the
citizens
who
who
actually
experienced
the
services
of
the
city
so
I
in
my
experience
that
the
feedback
mechanism,
you
know,
if
I
had
a
compliment
or
complaint
I,
don't
know
the
regular
citizen,
they
wouldn't
know
where
to
go.
K
So,
even
when
we
approached
the
managers,
they
tend
to
protect
their
staff,
they
don't
say
well
gee.
If
you're
still
our
concern,
you
can
write
to
a
call.
They
don't
divulge,
that
kind
of
information.
So,
just
an
somehow
to
make
that
very
well
known
in
your
communication
systems
that
you
know.
This
is
how
you
give
feedback.
If
you
have
comments
on
our
services
for
the
various
departments
that
this
that
that
are
especially
public
facing
and.
I
To
add
to
yen's
comment
in
that,
you
know
we're
talking
about
AODA,
legislated
training
and
people.
Understanding
the
AODA,
but
part
of
the
AODA
is
also
to
provide
a
very
clear
feedback
mechanism
for
people
about
how
they're
doing,
in
particular,
in
serving
people
living
with
disabilities
in
the
City
of
Toronto.
I
So
I
just
want
to
emphasize
what
what
u
n--
saying
about
feedback
and
that
actually
isn't
a
legislative
requirement
to
so
that
it
needs
just
to
be
underscored,
perhaps,
and
also
that
I'm
looking
forward
to
hearing
more
about
the
the
range
of
training
that's
available
and
how
we,
as
a
committee,
might
be
able
to
feed
into
that.
And.
A
Thank
you
very
much
any
others
to
speak.
Okay,
so
I
would
move
to
receive
the
staff
report
and
just
to
add,
probably
two
quick
comments.
One
is
that,
when
this
item
first
appeared
on
the
floor
of
Council
was
added
as
a
new
item
to
an
existing,
very
long
agenda.
It
probably
would
have
just
been
received
for
information
by
members
of
City
Council
without
this
committee.
Reviewing
it's
content.
A
That
means
the
feedback
mechanism
has
really
got
to
be
clear,
so
I'm
very
grateful
for
for
the
discussion
we
had
today
and
thank
you
for
for
staff
for
for
joining
us,
so
move
to
receive
the
report
for
information
all
those
in
favor.
Please
indicate
your
support.
Thank
you
very
much
so
adopted
moving
to
item
di
8.3,
2016
accessibility
plans,
status
report
or
the
Toronto
Transit
Commission,
and
we
have
a
presentations
from
staff,
Matt,
Hague,
Senior,
Planner
system
access,
accessibility
from
TTC
is
here
to
present
and
Matt.
A
D
D
So
this
is
the
TTC's
second
annual
status
report
on
our
five-year
ability
plan,
which
covers
the
period
from
2014
to
2018,
and
that
report
was
approved
by
our
TTC
board
in
April
of
2014,
and
this
is
one
of
the
reports.
The
status
report
is
one
that's
required
by
the
AODA.
It's
an
annual
status
report
and
something
that
all
large
public
sector
organizations,
including
all
municipal
organizations
like
the
TTC
I,
need
to
produce,
and
even
though
it's
required,
it's
also
a
good
thing.
D
It
just
helps
us
figure
out
what
our
status
is,
what
we're
doing
right,
what
we're
doing
wrong
and
how
we
can
move
forward
with
our
accessibility
plan.
So,
as
a
recap,
I
told
you
this
last
year,
but
our
multi-year
plan
has
measurable
goals
and
objectives.
It
has
goals
in
four
broad
areas,
so
stations
and
facilities,
vehicles,
wheel
trends
and
customer
service,
and
we
had
41
accessibility
improvement
objectives
that
we
aim
to
complete
over
the
five-year
five
year
period
of
the
plan
and
our
accessibility
planning.
D
It
is
guided
by
ongoing
consultation,
including
extensive
consultation
with
our
TTC
Advisory
Committee,
on
accessible
transit
or
a
cap.
We
also
gather
feedback
from
our
annual
public
forum
on
accessible
transit.
We
hold
that
every
September
down
at
the
the
CNE
grounds
and
this
year
for
the
first
time
we
introduced
live-streaming
of
that
event.
For
so
anybody
who
couldn't
attend
in
person
they
were
able
to
watch
online
and
even
not
send
in
their
feedback
that
way
and
a
recording
is
available
on
YouTube.
D
If
anybody
is
interested
in
doing
that,
TTC
also
participates
in
the
annual
people
in
motion
and
trade
show
for
customers
with
disabilities
for
people
with
disabilities,
and
that
occurs
at
the
end
of
May
and,
of
course,
we
also
get
ongoing
customer
feedback
through
various
mechanisms.
Telephone
calls,
Twitter
email,
written
letters
that
sort
of
thing
so
earlier
I
mentioned
that
we
had
41
objectives
to
complete
over
five
years.
For
2015,
six
of
those
objectives
were
due
of
those
six.
We
completed
five
on
schedule.
D
The
remaining
objective
had
a
major
scope,
change
that
related
to
our
elevator
overhaul
project.
I'll
talk
about
that
a
bit
more
in
a
second,
but
the
completion
date
on
that
has
been
revised
to
the
end
of
2017
as
a
result
and
those
six
objectives
in
detail
are:
were
1,
replace
all
high
floor
buses
with
new
low-floor
buses
to
implement
audible
door,
side,
opening
and
announcements
on
subway
trains,
and
that's
now
been
implemented
on
all
our
subway
trains.
The
trains
tell
you.
D
If
the
doors
are
opening
on
the
left
or
the
doors
are
opening
on
the
right
we
are
developed.
We
have
developed
a
service
integration
plan
to
help
transition,
some
wheeled
trans
customers
to
the
conventional
system.
Now
that
a
good
portion
of
the
conventional
system
is
accessible,
it
only
makes
sense
to
make
use
of
that
investment
and
try
to
encourage
people
who
may
have
always
taken
wheel
trans
in
the
past.
But
maybe
now
the
option
is
available
for
them
to
take
the
subway
or
the
streetcar
we
are.
D
We
have
ensured
that
our
new
presto
self-serve
vending
machines
where
you
can
reload
your
presto
card
in
subway
stations.
We
made
sure
those
are
both
wheelchair
accessible
for
customers
using
mobility
devices.
All
the
controls
are
in
an
accessible
height
and
there's
a
audio
mode
for
people
who
cannot
use
the
screen,
and
the
six
objective
was
to
rebuild
five
elevators
to
improve
reliability,
which
was
not
completed
so
looking
closer
at
two
of
those
objectives.
D
As
I
mentioned,
all
of
the
high
floor,
buses
were
replaced,
the
last
one
was
retired
in
December
2015
and
those
were
high
floor
buses
with
wheelchair
lifts,
and
we
realized
fairly
early
on
and
buying
accessible
buses
that
low-floor
buses
with
ramps
were
the
way
to
go.
They
were
far
more
reliable.
The
ramps
worked
far
more
often
than
the
lifts
did
so
I
think
we
are
at
our
customers
are
happy
that
we
do
have
any
high
floor
buses
anymore,
and
there
are
two
photos
on
the
screen.
D
The
first
one
shows
one
of
those
high
floor
buses
and
steps
and
there's
a
text
that
says,
watch
your
step
and
the
second
photo
shows
a
customer
with
the
cane
boarding.
A
low
floor
bus
that
is
kneeled
right
to
the
ground,
that's
for
the
elevator
overhaul
project.
We
had
initially
planned
to
just
do
some
minor
work
on
five
elevators
to
get
them
back
in
a
state
of
good
repair,
but
as
we
started
taking
apart
these
elevators,
we
realized
we
actually
needed
to
essentially
replace
the
entire
elevator
with
new,
more
reliable
parts.
D
This
is
being
done
at
some
of
the
very
first
elevators
TTC
installed,
and
these
are
elevators
that
open
up
right
to
the
outdoors
for
the
most
part,
and
so
salt
and
water
can
come
in
in
the
winter
and
that
really
can
corrode
parts.
So
we've
completed
overhauls
at
Dundas,
West
and
Finch
stations,
there's
brand
new
elevator
those
locations
going
up
a
street
level.
Kennedy
station
is
next
later
this
year
and
bath
or
station
in
2017.
D
So,
to
recap
that
we
have
a
twenty
three
objectives
now
completed
in
2014
and
15,
there
are
18
remaining
over
the
next
three
years.
Some
of
those
major
planned
initiatives
include
easier
access
upgrades
at
six
stations
by
2018.
We
are
implementing
external
route
announcements.
These
are
announcements
that
advise
verbally
what
the
route
is
and
where
it's
going.
That's
before
you
board
the
vehicle
and
plan
to
have
that
in
all
our
vehicles,
bus,
subway
and
streetcar
by
the
end
of
this
year,
so
we're
ready
for
2017
and
many
of
our
buses
have
it
already.
D
You
may
have
heard
it.
If
you
take
the
bus,
we
will
be
revising
our
wheel
trans
eligibility
criteria
in
accordance
with
the
AODA,
expect
to
hear
more
about
that
in
the
coming
months,
and
we
are
implementing
a
real-time,
elevator
and
escalator
monitoring
system.
So
that
system
will
let
staff
know
pretty
much
immediately
whenever
there's
a
issue
with
an
elevator.
D
We
do
have
a
considerable
sum
budgeted
for
accessibility
over
the
next
10
years.
Major
items
include
elevators
at
all
stations,
replacement
of
older
elevators,
like
I,
mentioned,
bus,
stop
improvements
and
those
external
route
announcements.
But
more
importantly,
that
includes
restoration
of
the
full
funding
for
the
easier
access
project,
which
is
our
station
accessibility
project
for
every
subway
station,
and
we
are
still
planning
to
make
all
stations
accessible
by
2025.
D
D
One
of
them
is
platform
edge
improvements
at
Eglinton
subway
station,
which
was
done
to
reduce
the
height
between
the
train
and
subway
platform
in
the
area
around
the
elevator,
to
make
it
easier
for
customers
with
using
mobility
devices
to
board
the
train
and
the
top
photo
on
the
screen
shows
that
improvement
and
there's
also
a
new
deckle
on
the
floor
just
went
in
about
a
month
ago
that
shows
an
international
symbol
of
access,
ramp,
symbol
and
text
that
says
accessible
ramp.
That's
just
to
make
sure
everybody
knows
where
that
improvement
has
taken
place.
D
We're
also
implementing
new
press,
tove
enabled
fare
gates
at
subway
stations,
and
this
will
mean
that
most
subway
stations
will
have
two
accessible
fare
gates.
At
least
some
will
have
more
instead
of
the
one
currently
we're
implementing
changes
on
our
line.
Three
scarborough
trains
also
known
as
Scarborough
RT
and
that's
to
modernize
them
and
we'll
be
introducing
mobility
to
buy
seating
on
those
trains.
D
So
on
screen
we
have
an
ad
that's
on
our
vehicles
and
it's
been
in
the
24
hours
newspaper
as
well,
and
it
says:
stay
focused,
stay
safe
people
using
mobility
devices,
board
TTC
vehicles
first
and
exit
last
and
there's
there's
a
photo
of
a
customer
using
a
mobility
device
waiting
while
two
other
customers
are
rushing
to
head
to
board,
so
something
we're
trying
to
educate
our
customers
about
and,
hopefully,
change
some
behavior.
We.
D
A
F
D
Our
wheel,
trans
department
is
planning
on
doing
consultations
and
events,
but
it
will
essentially
be
in
accordance
with
the
AODA
requirements
which,
as
of
2017,
requires
several
different
categories
of
eligibility
that
are
fairly
harmonized
across
the
province
of
Ontario.
That
includes
permanent,
conditional
and
temporary
eligibility.
D
I
D
It
did
skip
over
that
one
didn't
I.
Okay,
one
of
the
objectives
we
completed
last
year
was
implemented
new
policy
to
discourage
repetitive
late
cancellations
and
no-shows,
so
that
was
a
essentially
more
hands-on
approach.
We
started
calling
customers
after
their
first
and
fourth
late
cancellation
or
no-shows.
Just
to
advise
him
hey,
you
had
a
late
cancellation.
This
is
what
will
happen
if
you
reach
no-shows,
which
is
you
there's
a
temporary
service?
So
we
really
don't
want
that,
because
we
know
that
people
do
rely
on.
D
I
A
I
So
I
do
have
a
follow-up
question
and
and
again
I.
Don't
I,
don't
know
very
much
about
this.
So
I'm
looking
to
you
to
explain
it
to
me,
please,
the
with
the
late
cancellations
and
the
no-shows
in
that
policy.
How
how
flexible
is
the
policy
and
in
terms
of
when
the
the
reason
for
a
no-show
or
a
late
cancellation,
might
not
necessarily
be
within
the
individuals
control?
I
How
does
that
get
factored
in
because,
in
my
experience,
I've
been
to
quite
a
number
of
healthcare
institutions,
for
example,
where
you
see
lots
of
the
stickers
on
the
side
of
the
wall
and-
and
it
looks
like
there's-
been
lots
of
people
that
have
missed,
but
you
know
it's
very
difficult
for
people
to
negotiate
when
they
go
into
a
healthcare
appointment
when
they
come
out,
and
so
that
in
particular
is
a
concern.
I
think
so,
how
flexible
is
the
policy
I'll.
D
I
Maybe
this
is
just
a
question
to
the
committee
I
wonder
if
anybody
I
mean
where
do
we
find
more
information
about
that
and
are
there
other
concerns
about
the
the
no-shows
and
lake
cancellations,
because
I
certainly
hear
from
people
who
use
will
trans?
Who,
who
have
a
lot
of
the
issues
with
trying
to
to
negotiate
a
system?
That
really
requires
them
to
give
quite
a
lot
of
notice,
but
the
system
itself
doesn't
seem
to
provide
the
same
opportunity
to
the
user.
So
I
wonder
whether
there's
any
way
we
could
get
some
clarification
around
those
policies.
I
D
I,
can
we
can
ask
our
wheel?
Trans
Department
perhaps
provide
information
on
that.
It's
something.
We've
heard
a
lot
about
at
our
advisory
committee
meetings.
We've
had
deputations
from
the
public
in
the
past
on
this
very
issue.
People
are
saying:
your
policy
is
not
flexible
enough
and
there
should
be.
You
should
be
able
to
cancel
with
only
an
hour
two
hours
notice,
instead
of
several
hours.
A
E
K
Personally,
really
appreciate
the
announcement,
the
route
announcement
outside
the
buses,
wonder
if
there's
any
opportunity
after
you've
installed
them
to
tweak
the
the
sound
of
it,
because
even
that's
they
were
going
to
see
an
IB.
It
sounds
like
an
e
when
it's
really
11
a
you
know,
because
it's
a
computer
voice,
so
any
any
possibility
of
tweaking.
You
know
if
it
doesn't
come
out
quite
right.
Yeah.
D
Absolutely
it's
all
just
compute
generated
voice
based
off
a
text
file,
so
some
of
those
words
we
do
need
to
tweak.
We
acknowledge
that
because
especially
some
Toronto
street
names
like
young
or
bluer,
you
actually
have
to
write
them
differently
in
the
text
file
to
have
them
pronounced
properly,
so
ones
like
that.
We
can
certainly
revisit.
D
B
D
Something
that
we've
been
working
closely
with
with
a
cap,
our
Advisory
Committee,
so
they've
they
were
the
ones
who
brought
that
to
our
attention
that
we
it's.
We
need
to
be
doing
this
education
campaign
and
we've
consulted
with
them
quite
extensively
throughout
that
process.
In
the
ad
I
showed
it
was
one
of
the
a
cab
members
actually
in
the
ad,
so
they've
told
us
that
print
ads
and
visual
ads
weren't
enough.
D
We
also
need
to
make
a
video
and
publicize
that
extensively
and
also
do
more
education
on
how
are
the
new
streetcars
work,
especially
as
pertains
to
boarding
customers
using
mobility
devices
from
street
level.
That's
something
and
that's
we
haven't
had
to
do
before
so
I
guess
what
I'm
trying
to
say
is
I.
We
are
consulting
with
a
cot
and
we
hadn't
planned
to
bring
that
to
this
committee.
L
As
here
retrofitting,
some
of
the
older
elevators,
like
the
first
ones
that
you
put
in
I'm,
wondering
what
design
changes
or
improvements
that
you're
putting
in
based
on
feedback
you've
had
because
I
know,
there's
a
number
of
design
elements
in
the
current
elevators.
That
prevent
me,
for
instance,
being
able
to
use
an
elevator
independently.
D
The
improvements
are
more
largely
behind
the
scenes
to
make
the
elevators
more
reliable
and
less
likely
to
fail.
The
buttons
have
been
changed
out
better
customer
information
on
the
buttons,
but
as
for
using
them
independently,
if
you're
not
able
to
push
the
buttons,
we
have
not
implemented
anything
of
that
nature.
L
The
signage
is
still,
you
know,
it's
a
different
system
for
everything
so
might
say
line
one,
but
none
of
the
buttons
say
line
one,
they
all
say
something
else,
and
then
the
lights
and
the
elevator
use
a
different
method
again,
so
that
could
be
confusing
and
also
the
travel
path
to
go
from
one
to
another,
particularly
when
you
need
to
cross
over.
That
can
be
very
confusing
for
someone
that's
trying
to
learn
the
system
as
well.
Ok,.
D
I
completely
agree
about
the
signage
in
the
elevators.
I
actually
had
a
co-op
student
out
last
week
going
to
take
pictures
of
all
the
different
signage
in
the
elevators
and
where
it's
inconsistent,
so
that's
something
that
we
are
going
to
get
fixed.
It's
one
of
the
objectives
in
the
accessibility
plan
as
well
for
this
year,
so
hopefully,
by
the
end
of
this
year,
we'll
have
all
that
resolved
for
outside
the
wayfinding
path
to
the
elevators.
D
L
And
I
guess
my
final
question
again:
you
know,
with
the
emphasis
on
people
being
able
to
use
the
regular
transit
as
much
as
possible.
Are
there
objectives
or
plans
around
dealing
with
emergencies?
When
you
know
it's
closed
and
people
with
disabilities
have
to
leave,
and
you
know
there
might
be
issues
about
how
they
can
leave
at
a
particular
station
or
if
there's
assistance
to
help
some
one
be
guided
to
where
they
need
to
go,
etc.
D
Absolutely
for
planned
closures.
We
have
pretty
well
done
plan
now.
It
took
some
advice
for
me
cat
last
year
when
they
pointed
out
what
was
wrong
with
it,
but
I
think
we've
gone
and
fixed
all
those
issues,
so
we
always
will
bring
customers
to
an
accessible
station
if
a
subway
closure
subway
is
turning
back
at
non-accessible
stations,
we're
on
additional
shuttle
buses
to
the
next
accessible
station.
D
Unplanned
closures
are
a
bit
more
challenging
because
it's
hard
to
get
the
right
staff
and
the
right
buses
to
the
right
place
fast
enough,
but
we
do
have
plans
for
that.
It
similar
to
the
planned
closure
plans.
We
wrote,
we
will
dispatch
staff
to
the
non
accessible
stations
and
if
we
see
that
there's
somebody
who
can't
make
their
way
out
of
that
station
we'll
help
them
get
back
to
somewhere
where
they
can
exit
the
system
and
we
will
run
shuttle
buses
there
as
well.
D
So
it's
something
we
are
working
on,
but
unplanned
closures
are
a
lot
more
challenging
than
the
planned
ones
emergency
evacuation.
We
do
have
pretty
comprehensive
procedures
for
the
extremely
rare
cases.
When
that
happens,
those
are
all
listed
on
the
website,
TTC,
dot,
CA
and
the
safety
section,
and
we're
also
putting
up
signs
in
the
stations
recently
actually
you'll
see
them
around
the
designated
areas.
A
Okay,
thank
you
very
much.
Tom
did
you
have
a
question
or
okay,
no
Ian
to
us
another
question
and
Terry
Lynn,
so
it
sounds
to
me
we're
heading
into
a
second
round
of
questions
that
you
focus
actually
have
enough
time
to
ask
probably
five
minutes
worth
of
questions
and
receive
five
minutes
altogether
worth
of
answers.
So
if
you
want
to
bunch
up
your
questions
together,
that
would
be
great.
Just
makes
things
go
a
little
bit
smoother,
so
yen,
then
Terry
Lynn
and
I
see
Joe's
hand
going
up.
Okay,.
D
D
Okay,
it's
the
same
as
on
the
subway,
so
we
do
ask
customers
say
you
were
evacuating
to
track
level.
Customers
be
aspects
of
the
Train
that
way
and
staff
would
attempt
to
help
anybody
who
couldn't
exit
the
Train
on
their
own.
But
if
not,
we
do
bring
in
the
essentially
the
fire
department
to
evacuate
anybody
that
can't
evacuate
on
their
own
otherwise
or
with
the
assistance
of
other
customers
and
stuff.
E
D
G
This
is
a
question
about
access
to
wheel,
trans
I,
guess
in
terms
of
being
eligible
for
the
service.
Excuse
me
in
that
I
mostly
drive
myself.
I
have
a
vehicle,
so
I
can
drive
myself,
but
there
have
been
occasions
in
the
past
where
the
view
if
my
vehicle
becomes
unusable,
something
breaks
us
to
go
to
the
shop.
G
D
Sorry,
registration
as
it
stands
today,
no
I,
don't
believe
it
has
changed,
but
we
are
implementing
a
new
registration
system,
hopefully
starting
next
year,
which
should
address
all
those
problems.
So
if
it
came
time
for
you
to
drop
off
because
you
hadn't
used
the
service
and
quite
some
time,
they
would
simply
send
you
a
card
in
the
mail
and
said
which
would
say:
do
you
want
to
stay
on
as
a
real
trans
registered?
Yes,
no,
you
would
send
it
back,
so
you
wouldn't
get
dropped
off.
D
G
D
A
Thank
you
very
much
for
the
the
questions
and
Tom.
If
I
can
just
remind
you
if
you,
if
you
want
to
ask
questions,
just
let
me
know,
I
will
acknowledge
you
and
then
make
sure
your
microphone
is
turned
on
just
so
we
don't
jump
any
queues,
but
just
so
you
know
there
were
no
other
questioners
I
believe
at
this
point
in
time.
Oh,
do
you
want
to
ask
questions?
D
M
D
Thank
you.
We
accept
feedback
through
a
multitude
of
options
from
Colleen
and
our
customer
service
center
to
writing
in
sending
emails,
fax,
TTY
to
I,
it's
the
same
as
the
feedback
process
for
every
customer.
It's
the
same
for
all
our
customers.
You
can
contact
us
and
provide
your
feedback
using
any
of
those
options.
If
you
want
us
to
get
back
to
you,
you
simply
tell
us
that
you
say
I
want
a
response
and
we
will
aim
to
get
your
response
within
usually
a
week,
sometimes
for
more
complicated
issues.
D
D
We
included
in
the
multi-year
accessibility
plan.
We
have
a
contact
us
link
on
the
website
in
our
subway
stations.
There's
announcements
that
say:
if
you
have
any
questions
you
can
call
our
customer
service
line,
so
I
think
we
get
that
info
across
in
a
number
of
ways.
I,
don't
think
we
really
focus
it
on
accessibility,
it's
more
of
just
a
way
for
any
customer
to
be
able
to
contact
us
and
give
us
their
feedback
on
what's
right
or
what's
not
right
and
how
we
can
fix
it.
A
I'm
sure
Tom
can
speak
afterwards,
there's
an
opportunity
to
speak
to
what
you've
heard
today.
I
just
have,
if
there's
no
more
questions
from
them.
The
committee
members
I
have
two
questions
myself
Matt
on
page
six
with
respect
to
the
objectives
in
2015,
and
there
was
a
commitment
to
rebuild
five
elevators
to
ensure
that
it
was
going
to
to
ensure
reliability.
A
I
would
say
probably
to
ensure
accessibility
as
well,
and
then,
following
that
on
page
eight
you
make
reference
to,
and
we
know
that
you
did
not,
that
the
TTC
was
not
able
to
meet
that
objective.
But
then,
on
page
eight
it
specifies
four
stations
that
you're
working
on
I
think
two
were
completed:
Dundas,
West
and
Finch.
What
was
the
fifth
station?
That
was
that
that
you
did
not
meet
the
deadline
for.
D
A
So,
at
this
rate,
if
you
are
not
meeting
your
accessibility
objectives
with
respect
to
station
retrofits,
including
upgrading
the
ones
with
existing
elevators,
are
you
going
to
be
on
time
for
20-25,
which
is
already
a
year?
That's
too
far
out
for
many
people?
If
you're
not
meeting
these
deadlines
now
in
2015.
D
As
our
plans
stand
today,
we
do
believe
we
will
be
able
to
meet
the
2025
deadline
for
stations
that
are
more
complex
than
others.
They
do
take
a
longer
time
to
develop
the
plans
and
acquire
property
that
sort
of
thing,
but
in
those
cases
we
have
moved
up
a
couple
of
stations
like
st.
Patrick
station
that
are,
in
the
grand
scheme
of
things
a
bit
easier
to
do
and
Dupont
station
there's
another
one
of
those.
D
A
How
will
you
be
able
to
meet
that
2025
deadline
if
Kennedy
station
is
being
bumped
to
2016,
but
then
Bathurst
station,
which
will
just
be
completed
in
2015,
is
not
as
now
being
bumped
to
2017?
Are
you
doubling
your
efforts,
placing
more
resources
to
contract
out
more
of
the
the
retrofit
work?
So
therefore,
as
an
example,
we'll
see,
perhaps
more
than
one
station
done
in
2016,
we
may
see
six
stations
in
2016
like
how
is
this?
How
will
you
demonstrate
that
you're
going
to
be
able
to
meet
this
deadline?
It's.
D
We
had
some
challenges
with
procurement
being
able
to
get
competent
contractors
that
would
be
able
to
come
in
and
replace
the
entire
elevator
in
a
reasonable
amount
of
time
at
a
reasonable
cost.
So
that's
part
of
the
reason
why
those
projects
were
delayed.
They
easier
access
retrofit
program.
It
seems
we
have
some
more
flexibility
because
we
get
more
contractors
bidding
on
those
they're
bigger
projects.
They
cost
more
money.
So
I
seems
more
more
contractors
like
to
bid
on
them
essentially
and.
A
Then
the
second
part
of
my
question
has
to
do
with
the
transit
fare
equity
component,
that
that
is
a
report
that
you
folks
are
preparing
and
it
specifically
deals
with
low-income
Torontonians.
Is
there?
Will
you
consider
expanding
that
that
particular
report
and
purview
by
also
considering
the
fact
that
people
who
cannot
use
all
all
the
stations
or
perhaps
all
the
infrastructure,
the
TTC
but
pay
a
hundred
percent
of
the
fare
but
get
a
part
of
the
service?
D
Agree:
that's
a
great
point.
I'll
be
honest.
I'm
not
involved
with
the
transit
fare
equity
initiative,
but
I
can
certainly
pass
that
on
to
our
DC
staff
that
are
involved
in
that
project.
It's
something
we're
working
with
the
city
Toronto
and
various
boards
and
agencies,
including
Public
Health
and
several
others
I'm,
not
remembering
right
now,
but
yeah.
A
E
E
Okay,
so
that's
something
that
I'd
like
to
propose
to
the
committee
and
I'm
open
to
feedback
on
that
as
well.
But
I
wanted
to
make
some
comments
about
page
six
of
the
report
and
I
know
you
started
speaking
by
saying
TTC.
A
good
portion
of
the
TTC
system
is
accessible
right
now
and
that's
why
the
TTC
is
planning
to
move
to
an
all
like
sort
of
a
compilation
of
services
and
I
just
wanted
to
say
that
that's
not
been
my
experience.
E
I,
don't
feel
that
that's
accurate
at
the
moment,
less
than
50%
of
the
TTC
is
accessible
to
service
users
with
mobility.
Aids
and
I
also
noted
that
you
say
in
the
the
second
to
the
last
point
that
the
Presto
self-serve
reload
station
will
be
starting
to
be
accessible
in
subway
stations
in
2014-2015
and
there's
a
check
there.
But
presto
currently
is
not
accessible
and
lots
of
the
TTC
stations.
E
So
I
don't
know
if
the
checkmark
is
because
it
that
project
has
started,
but
I
don't
feel
that
that
mandate
has
been
met
in
this
particular
item
and
I
wanted
to
stress
as
well
that
sometimes
there
was
a
mention
as
well
that
when
there
are
TTC
shutdowns
that
are
planned,
the
reroute
systems
are
accessible
and
actually
for
a
few
weekends.
In
the
last
three
months,
plan
TTC
rebooted
stations
have
actually
made
perfectly
accessible
routes
and
accessible,
and
if
you
needed,
like
an
example,
I'm
gonna
just
shout
them
out
and
say
Dupont
station
and
st.
E
George
station
in
terms
of
the
accessible
bus
routes
in
those
stations,
I
take
those
routes.
Often
they
are
accessible
and
every
time
that
there's
like
a
planned
shutdown,
it
makes
those
stations
inaccessible
by
dropping
users
off
it
at
the
inaccessible
entrances
and
also
asking
them
to
go
to
the
island
at
Dupont
station.
So
I
want
I'm.
That's
been
my
experience
and
I
know.
People
have
had
similar
experiences
as
well
and
I
wanted
to
support
I,
don't
want
to
put
words
in
here.
E
Miss
jeren
but
I
wanted
to
support
your
your
request
for
the
education
video
about
TTC
accessibility
to
come
to
this
committee
as
well.
I
feel
that
there's
like
a
lot
of
talent
on
this
team
in
particular
and
I,
think
I
think
we
do
a
little
bit
better
in
terms
of
diversity
and
how
that's
important
I'm,
just
TTC
accessibility.
A
E
So
he
couldn't
find
that
and
for
me
the
signage
there
for
the
accessible
seating
is
it's
quite
small
if
that
could
be
bigger
and
the
yellow
strips
for
emergencies,
if
there
was
an
emergency
I,
couldn't
access
it
because
they're
over
the
window
and
I
think
that
there's
one
near
the
door,
but
this
wasn't
near
or
I
was
seated
and
down
the
grab
bars.
They
have
the
red
color
on
them.
There's
no
grip
on
those!
E
So
that's
my
feedback
regarding
that
and
in
your
presentation
you
mentioned,
the
people
in
motion,
show
I've
been
attending
that
for
many
years
and
when
I
leave
I
have
to
hunt
down
a
titty's
personnel
and
tell
give
them
my
name.
I
feel
like
I'm
at
the
airport
and
I
should
have
a
sign
with
my
name.
So
I
just
have
a
suggestion.
I
This
is
from
the
slides
to
discourage
the
repetitive
late
cancellations
and
no-shows,
so
those
are
three
elements
that
all
have
to
do
with
how
people
with
disabilities
access
transportation
services
in
Ontario
in
Toronto,
rather
in
Toronto,
under
a
legislative
framework
of
the
AODA
and
I.
Remember
years
ago,
I
worked
at
arch
when
people
were
when,
basically
everybody
on
wheel
trends
was
reassessed
and
it
was
actually
a
crisis
for
the
community
of
people
with
disabilities
in
Toronto.
So
there
were
there
I
mean
it
was
to
say
a
crisis
is
kind
of
an
understatement.
I
People
didn't
know
how
they
were
going
to
get
to
their
jobs.
Sometimes
they
didn't
know
how
they
were
gonna
get
to
their
appointments.
There
was
a
massive
reassessment-
reassessment
that
happened
and
I
guess
I
just
want
to
point
out.
From
my
perspective,
we
have
three
things
here
that
that
are
all
potentially
related
to
people
with
disabilities
having
less
access
to
the
TTC
rather
than
more
and
I
want
to
just
highlight
that
and
I
would
just
recommend
that
there
be
some
kind
of
public
consultation,
some
kind
of
discussion
with
the
community
of
people
with
disabilities.
I
That
looks
at
all
of
these
items
together
and
explains
how,
under
the
under
the
AODA,
how
they
are
not
going
to
have
less
access
to
the
TTC,
but
in
fact
have
more
access
to
it.
So
it's
kind
of
a
cautionary
tale.
I
guess
that
I'm
telling
the
second
one
is
I
understand
that
there
are
changes
being
made
and
we've
discussed
them
related
to
the
assessment
of
people
on
wheel,
trans
having
three
different
categories.
I
Don't
understand
how,
in
in
this
current
proposed
system,
a
reassessment
period
of
two
weeks
is
feasible
for
people.
So
that's
another
thing
I
wanted
to
add,
and
thirdly,
I
just
want
to
back
up
what
other
people
have
said
about
having
the
committee
actually
provide
input
into
the
public
awareness
campaign.
I
think
that
that's
a
critical
piece
I
also
I,
know
that
we've
heard
some
examples
from
people
around
the
table.
I
I
also
regularly
see
people
with
disabilities
get
onto
the
TTC
and
either
be
unable
to
find
the
accessible
seats
or
actually
have
people
unwilling
to
give
them
to
them.
So
I
think
that
there's
really
a
lot
of
work
to
be
done
around
public
awareness
and,
in
particular
related
to
the
needs
of
people
with
disabilities
on
the
TTC.
I
also
think
this
is
a
great
committee
that
could
provide
some
really
useful
input,
so
I
would
welcome
the
opportunity
to
be
able
to
do
that.
That's
it
for
me.
Thank.
L
Just
I
think
it
wasn't
too
long
ago
that
the
TTC
expressed
that
it
was
going
to
have
difficulty
meeting
the
2025
guidelines
or
timeline
for
implementation,
so
I'm
glad
to
see
that
you
feel
your
plans
are
on
track
for
that,
and
just
you
know
to
underscore
what
our
chairwoman
have
said.
You
know
that
if
other
things
are
getting
too
late
that
there
may
be
the
need
to
redouble
efforts
in
future
years
to
catch
up.
A
A
We're
just
gonna
get
that
onto
the
screen.
Essentially
Terri
Lynn
placed
an
excellent
motion
onto
the
floor
and
I
would
ask
that
her
motion
be
amended
so
that
there's
a
report
back
date
to
this
committee
of
December
6
2016,
which
is
at
the
end
of
the
year,
our
very
last
day,
act
meeting
for
TTC
to
come
back
and
talk
about
and
report
to
us
how
they
place
the
gender
equity
lens
and
and
what
a
full
safety
audit
would
would
have
revealed
and,
and
the
reason
I
mean
it's
quite
auspicious
that
it
is
a
December
16.
A
But
it's
also
I
think
very
important
for
us
and
that,
with
respect
to
all
the
good
work
that
the
TTC
is
doing-
and
we
acknowledge
that
the
TTC
is
a
very
large
service
of
the
City
of
Toronto
they're
doing
a
lot
considering
that
they're,
the
only
transit
system
on
the
planet
that
doesn't
get
any
other
order
of
government
subsidies
and
operating
support
for
those
dollars
and
their
group
they're
grappling
with
a
very
large
growing
city
and
our
city
was
not
built
with
with
high
urbanism
in
mind.
Our
city
is
a
sprawling
city.
A
We
have
a
lot
of
real
estate
to
cover,
and
that
means
it's
a
lot
of
neighborhoods
and
then
we
have
a
very
diverse
range
of
transit
users.
So
I
want
to
just
commend
you
for
all
the
work
that
you're
doing
Matt
and
and
to
the
folks
at
the
TTC,
and
also
to
encourage
you
to
double
and
triple
your
resolve
to
do
even
more
when
it
comes
to
the
issue
around
accessibility
for
those
who
are
relying
on
the
TTC
to
get
them
from
work
to
their
place
of
worship
to
home,
to
their
health
care
provider.
A
You
are
pretty
much
the
last
resort
and
and
if
the
transit
system
that
is
publicly
funded
and
we're
all
taxpayers
here,
doesn't
work
for
everyone,
then
it
just
doesn't
work
and
I.
Think
that
you
know
councillor
Layton.
You
can
probably
you
know
sympathize
with
with
the
fact
that
we're
we're
going
through
some
big
discussions
right
now,
around
uber
uber
acts,
uber
wave,
uber
assists,
and
there
is
a
lot
of
claim
that
you
know
one
of
the
reasons
why
uber
has
been
able
to
to
build
up.
A
Some
some
base
of
support
is
because
of
the
failure
of
the
travel
trends
and
the
inaccessibility
around
TTC,
and
that
means
that
you're
going
to
divert
users
fare
paying
users
off
of
the
public
funded
system
into
private
unlicensed
vehicles,
and
that
means
to
me
you're
going
to
be
realizing
a
self
fulfill.
Fulfilling
prophecy
is
that
if
you
don't
invest
in
the
system
to
make
sure
that
everyone
is
included,
that
system
is
very
fragile.
I
think
that
system
can
can
collapse.
A
A
She
will
be
happy
to
resend
it
again
just
to
make
sure
that
it
sort
of
populates
to
the
top
of
your
inbox
and
with
that
can
I
have,
can
I
see
a
vote
to
support
the
amendment
for
the
motion.
Ok
just
indicate
your
support,
thank
you,
so
that
is
approved
and
then
we're
going
to
adopt
the
motion
as
amended.
Ok
again,
to
indicate
your
support
and
that
is
so
moved
and
adopted.
That's
what
we
call
teamwork.
Thank
you
very
much
and
thank
you
Matt
you
and
the
TTC
for
all
your
ongoing
hard
work.
Thank
you.
A
A
F
F
A
No
Stephanie
I
think
Tom
will
probably
have
a
solution
that
might
be
able
to
help
address
your
concern
and
maybe
what
I'd
like
to
do?
What
I
can
do
is
ask
Tom
to
speak
to
his
his
motion,
her
his
amendment
and
we're
gonna
put
that
on
the
screen
for
you,
so
Tom
I'm
gonna,
ask
you
to
move
this
amendment
and
then
speak
to
it
and
explain
why
it's
before
us.
M
M
So
that's
one
amendment,
the
other
one
is
the
fact
that
we
would
like
to
add
a
component
of
our
population
and
the
amendment
would
stay
and
those
who
are
living
with
disabilities
that
may
be
mistaken
for
alcohol
or
drug
intoxication.
That
could
also
be
expanded
to
those
with
communication
disorders.
So
that
may
be
another
addition
to
that
amendment.
So.
A
M
M
A
F
It's
not
about
the
piece
about
being
mistaken
for
alcohol
or
drug
intoxication.
It's
about,
for
example,
an
encounter
may
happen
and
a
person
does
not
reply
because
they
are,
they
can't
hear,
what's
being
said,
or
if
they
are
not
able
to
speak,
they
cannot,
they
cannot
respond
and
that
might
be
mistaken
for
a
non
compliance
or
belligerents
or
something
like
that
and
it
escalates
the
situation.
So
it's
it's
a
bit
separate
from
the
point
of
being
mistaken
for
alcohol
or
drug
and
toxication.
A
E
A
J
A
M
Think
it's
a
it's
a
wonderful
suggestion,
because
it
is
more
encompassing,
but
I'm
I'm
concerned
that
it
would
be
too
watered
down
for
those
who
do
not
understand
what
we
mean,
but
exactly
so
with
accepting
that
change
to
those
individuals
who
live
with
disabilities
period,
then
we
provide
some
examples:
what
that
means
so
that
they
would
understand.
Whoever
is
is
going
to
implement.
That
motion
really
understands
what
we
mean
if.
J
I
may
just
respond,
I
guess
the
reason
why
I
also
didn't
want
to
limit
it
to
just
people
that
are
accidentally
being
interpreted
as
alcohol
or
drug
intoxication,
but
to
consider
people
that
are
just
angry
people
that
are
in
an
unfair
person
what
they
perceive
to
be
an
unfair
situation
or
not
capable
of
explaining.
It
doesn't
necessarily
have
to
be,
but
they're
perceived
to
be
intoxicated,
so
I
I
didn't
want
to
limit
the
the
goals
to
only
addressing
people
that
are
perceived
to
be
intoxicated,
but
maybe
people
that
just
need
help
at
that
time.
E
Have
a
suggestion
that
I
think
might
help
I
do
agree
with
Nicole,
with
one
minor
caveat:
I
think
it
should
be
left
to
people
with
disabilities
and
communication
differences
only
because
some
people,
for
example
in
the
deaf
community,
don't
identify
with
the
disability,
community
and
I,
do
see
that
as
a
linguistic
difference,
but
I
also
feel
the
caveat
of
people,
so
people
aren't
mistaken
as
being
intoxicated
or
whatever
I.
Don't
think
that
needs
to
be
there.
K
With
everything
everybody
what's
been
said,
I,
like
the
the
broadness
of
it,
the
only
other
thing
you
might
want
to
list
the
different
kinds
of
disability,
but
that
can
become
a
very
long
list,
because
people
with
blindness
they
have
been
you
know,
charged
by
police
just
because
they
they
had
a
white
cane
was
misunderstood
as
a
weapon.
So
I
think,
let's,
let's
cover
all
disabilities.
I
Nicole's
wording
of
the
motion
and,
in
particular
I
think
it
has
to
do
with
this
being
a
recommendation
that
it
be
considered
and
investigated.
So
I
don't
know
about
I
like
the
broader
approach,
because
I
think
what
we're
trying
to
do
is
invite
people
to
think
about
people
with
disabilities.
In
this
context,
so
people
with
mental
health
issues
and
with
other
kinds
of
disabilities,
which
I
think
unless
I'm,
not
understanding
the
process.
I
I
think
opens
the
door
for
further
consideration
of
the
details
of
the
kinds
of
circumstances
that
a
person
with
a
disability
might
present
as
having
difficulty
or
might
look
like
they're,
intoxicated
depending
on
the
disability
or
might
have
difficulty
speaking
depending
on
the
disability.
I.
Think
that
that
the
way
that
Nicole's
suggested
we
word
it
actually
broadens
it
enough,
so
that
we
can
have
the
recommendation
consider
all
of
the
all
of
the
different
variations
within
that
context.
I
think
if
we
start
listing
things,
we
do
actually
delineate
it
too
much
and
it
becomes
too
narrow.
G
L
B
I
would
support
the
recommendations
because
that's
coming
from
both
Joe
and
Tom
and
and
just
identifying
some
disabilities,
but
also
at
the
same
time,
keeping
it
and
broader
around
people
with
disabilities
and
I
also
have
a
quick
question.
I'm
wondering
going
beyond
this
motion
whether
it
be
beneficial
to
have
a
presentation
from
Toronto
Police
Services
around
what
they're
doing
in
the
area
of
diversity,
accessibility,
inclusion,.
A
Janice
is
actually
going
to
write
up
the
recommendation
for
you,
our
Clerk,
and
once
it's
prepared
I'm
going
to
ask
you
to
place
it
on
the
screen
and
we'll
move
it
properly.
If
I
may
I
think
there
is
some
very
good
discussion.
Are
there
any
other
final
comments
about
what's
before
us
right
now,
because
I
I
think
we
may
have
a
solution
to
assist
with
Tom's,
very
friendly
amendment
and
I?
A
Consider
that
a
very
friendly
amendment
and
all
the
comments
that
came
out
of
this
committee,
including
some
good
advice,
whispering
and
whispered
in
my
ear
from
Nicole,
so
I'm
going
to
do
I,
have
a
copy
so
we're
gonna,
I'm
gonna
place
this
particular
motion
back
on
the
screen.
Sorry,
Janice
and
I
think
what
I'd
like
to
do
and
thank
you
very
much
for
that.
A
There
rich
dialogue,
so
what
I'd
like
to
do
is
actually
amend
my
own
original
motion
with
much
of
the
language
that
that
tom
has
first
introduced
by
striking
out
the
word
victim,
inserting
the
word
individuals
and
also
by
expanding
without
going
into
prescriptive
detail.
What
all
the
different
disabilities
are.
A
They're,
recognized
and
I
might
actually
ask
you
for
some
help
to
make
sure
I've
covered
all
the
bases
and
that
recommendation
letter
will
then
go
to
the
executive
committee.
And
hopefully
it
survives
the
executive
committee,
and
that
means
also
Darrin.
Your
motion,
which
I
think
is
a
very
good
motion
asking
in
the
Toronto
Police
to
appear
I,
don't
know
if
they
can,
to
be
quite
honest,
there's
a
oftentimes.
They
don't
appear
at
committee,
just
just
so
you're
aware
I,
don't
believe
they'll
be
able
to
just
to
come
before
the.
A
But
I
I
don't
know
for
certain.
So
your
your
motion,
which
is
coming
up
you,
let
us
know
if
this
is
the
right
language
for
you.
If
you
want
to
take
a
read
and
if
oh
sorry
I
will
read
it
for
you,
my
apologies,
Daron
Cooper
moves
that
City
Council
requests
a
trial
police
service
to
give
a
presentation
to
the
today
act
on
how
the
police
are
trained,
to
interact
with
persons
with
disabilities
is.
Does
that
capture
the
sentiment
you
wanted
to
place
forward?
Yes,.
A
So
this
all
our
motions,
all
the
motions
of
the
day,
a
committee
just
so
everyone
is
aware-
are
moved
to
the
executive
committee,
which
is
the
mayor's
Executive
Committee.
That
takes
a
look
at
all
our
recommendations
because
they
have
citywide
impact
and
it
will
be
up
to
the
executive
committee
to
either
adopt,
amend
or
perhaps
refuse
our
recommendations.
As
as
your
chair
for
the
past
eight
meetings,
I
have
not
known
the
executive
committee
to
not
adopt
in
full
any
of
our
amendments
and
motions.
A
So
I
just
want
to
place
that
out
there
on
the
record
here.
So
hopefully
we
will
be
able
to
get
everything
through,
so
we
should
be
able.
Can
we
take
this
as
a
package,
so
that
means
we
vote
on
all
the
items
together.
So
that
is
including
my
revised
motion
and
and
Darrin's
new
motion.
Oh
sorry,
when
do
you.
I
J
So
the
the
question
around
that
or
the
comments
around
the
table
was
the
concern
that
people,
when
they
see
the
word
disability,
may
think
of
only
mobility
disabilities
and
forget
about
all
the
others.
So
the
purpose
of
identifying
the
Human
Rights
Code
was
just
to
specify
the
broad
range
of
all
disabilities
they're
identified
under
the
code
and.
I
I
agree,
I
think
it's
a
great
approach,
I
think
it's
an
excellent
approach.
I'm
just
wondering
whether
or
not
Human
Rights
code
is
specific
enough,
because
in
Ontario,
obviously
we
fall
under
the
Ontario
Human
Rights
Code.
But
if
it's
a
federally
mandated
issue,
then
it
falls
under
there.
Canada
Human
Rights
code,
so
I'm,
just
perhaps
suggesting
we
add
Ontario
to
this.
Or
do
you
want
to
just
leave
at
Human
Rights
code
and
make
it
let
them
determine
which
one
they
feel
the.
J
A
You
for
the
question
and
thank
you
for
the
answers.
May
I
ask
for
a
recorded
vote,
so
you
indicate
your
support
by
either
raising
your
hand
or
or
just
letting
me
know
in
other
ways,
voting
in
support
of
the
package
Stephanie
and
Terry
Lynn
Joe
Martin
your
support.
Thank
you,
Wendy.
Thank
you.
Rehema
Kristyn,
wong-tam,
councillor,
wong-tam
yen,
your
support,
thank
you
for
indication
and
Tracy.
Thank
you,
Darren
Thank,
You,
councillor
Leighton.
Thank
you
and
Tom.
Thank
you.
So
let
it
be
recorded
that
that
was
a
unanimous
vote.
So
that
concludes
all
that.