►
Description
An open workshop for members of the OpenActive W3C Community Group and the wider OpenActive community.
https://w3c.openactive.io/meetings/2019-04-02-booking-finalisation-workshop
A
A
Because
I
want
to
convince
you
that
we've
done
a
good
job,
we
are
doing
a
good
job
in
creating
a
set
of
standards
that
will
work
for
the
community,
so
standards
I
think
we
take
standards
for
granted.
We
rely
on
them
all
of
the
time
in
everyday
life
like
we
rely
on
the
fact
that
we
can
plug
our
phones
into
the
wall
that
we
can
plug
our
phones
into
our
laptops
and
things
just
work.
A
A
So
if
we,
if
we
want
to
do
that,
reliably,
if
we
want
to
make
sure
that
data
can
be
used
and
shared
across
a
community,
if
you
want
to
make
sure
that
we
can
plug
two
applications
together
and
that
they
will
work
consistently
and
reliably
with
reliably,
we
need
to
put
some
work
into
standards.
We
need
to
kind
of
understand
what
the
plumbing
is
required
in
order
to
make
that
work.
A
So
because
it's
such
an
important
part
of
the
exchange
of
data
is
why
we've
had
a
standardization
activity
as
part
of
open
active
from
day
one,
so
that
work
has
been
in
two
halves
as
to
match
their
kind
of
to
two
stages
that
we've
talked
about
earlier.
So
we've
looked
at
standardizing
the
open
opportunity,
data
and
we've
looked
at
standardizing
how
to
enable
people
to
become
active
participants
by
making
bookings
in
in
booking
systems.
A
So
it's
really
important
because
we're
here
you
know
we're
here,
to
encourage
you
to
publish
and
share
open
data,
because
we
think
it
will
create
new
opportunities,
create
new
innovation
to
create
get
people
more
active
to
get
them,
attend
the
sessions
and
use
the
facilities
that
you're
offering.
But
in
order
for
that
to
happen,
the
data
has
to
be
available
in
consistent
ways
that
other
other
organizations
can
use
and
reuse
confidently.
A
In
order
for
those
people
to
become
participants
to
be
able
to
make
bookings,
we
need
to
be
able
to
connect
different
systems
together,
and
you
need
to
be
confident
whether
you're
the
innovator,
creating
some
new
application
or
the
organization
providing
the
booking
system.
You
need
to
be
confident
that
people
are
doing
the
right
things,
that
things
are
happening
in
safe,
secure
ways
that
the
data
is
being
accessed
in
user,
shared
in
the
right
way,
etc.
A
So
we
were
kind
of
trying
to
put
do
the
groundwork
here
to
reduce
some
of
the
unknowns
to
answer
some
of
those
questions
about
the
technical
aspects
of
sharing
and
using
data,
and
then
it
becomes
clearer
to
everyone
about
what
what
is
involved
in
participating
in
open,
active
because
you're
clear
about.
What's
the
technical
commitment,
what
do
you
need
to
do
to
implement
support
for
the
program
in
your
applications
and
services
and
hopefully
we're
also
creating
the
space
within
which
we
can
innovate
and
explore
commercial
opportunities,
because
we,
as
we've
seen
already?
A
We
hope
that
by
making
the
opportunity
data
more
available,
it
will
drive
traffic
to
existing
events
and
facilities
and
that
by
having
a
way
to
book
place
bookings,
it
will
allow
existing
platform
services
and
products
to
better
integrate
with
one
another,
as
well
as
creating
an
environment
in
which
innovation
can
happen.
That
could
be.
We
can
explore
new
ways
for
sharing
and
using
this
information,
so
we've
been
trying
hard
to
kind
of
create
that
space
with
the
technical
standards.
So
it's
about
the
plumbing
it's
about.
It's,
not
a
restrictive
environment.
A
So
the
way
that
we're
doing
that
is
both
trying
to
work
in
the
open,
so
I
said:
there's
lots
of
lots
of
standards
it
used
whenever
you're
requesting
a
webpage.
Richards
already
mentioned
Sir
Tim
berners-lee.
So
when
Sir
Tim
thirty
years
ago,
as
of
a
few
weeks
ago,
he
created
the
first
web
page.
He
shared
his
specification
he's
standard
for
doing
that
with
the
world.
A
So
all
of
our
draft
documentation
is
available
on
the
web
for
anybody
to
look
at
to
provide
feedback
on
and
we
provide
multiple
ways
for
that
to
happen.
All
of
anyone
can
come
along
and
raise
an
issue
or
concern.
They
can
suggest
some
technical
improvements
and
engage
with
the
work
that
we're
doing
pretty
much.
A
Every
fortnight
we
have
an
hourly
call
video
call
where
we
have
a
more
technical
discussion
around
the
scope
of
those
standards
and
we
even
record
those
you
can
see
like
two
years
worth
of
Nick
and
I
and
lots
of
people
in
this
room
getting
into
the
detail
about
both
the
opportunity,
data
and
the
booking
specification
where
we've
been
working
through
some
of
these
issues,
and
we
do
that
so
that
we
know
that
everyone
is
going
to
engage
with
this
work
in
different
ways.
Not
everyone
wants
to
get
into
the
technical
details.
A
Not
everyone
can
participate
at
every
call,
but
by
trying
to
share
as
much
as
possible,
we
create
an
environment
where
everyone
can
contribute
and
then
hopefully
we
can
create
standards
and
specifications
that
will
work
for
the
broader
community
and
it's
taken
us
a
while
to
get
there.
I
always
underestimate
how
long
it
takes
to
kind
of
build
consensus
around
standards.
If
we
just
went
away
and
did
it
as
a
technical
exercise,
we
just
you
know
the
the
open
active
team
just
went
into
a
room
and
created
a
specification.
A
We
probably
could
have
done
it
in
a
week
or
two,
but
then
we
would
have
created
something
that
was
unlikely
to
work
for
the
range
of
different
systems
and
business
models
and
and
ideas
that
you
will
have.
So
it's
actually
taken
us
I
think
about
a
year
and
a
half
I'm
booking.
So
the
journey
for
creating
their
specification
started
quite
sometime
and
the
groundwork
we
did
was
to
was
to
do
some
due
diligence
to
see
whether
we
even
needed
to
create
a
standard
tool.
A
So
we
looked
at
what
existing
standards,
what
existing
api's
were
available,
but
we
didn't
feel
that
everything
there
was
that
all
of
the
requirements
that
we
had
were
kind
of
ticked
off
by
some
of
that
existing
work.
So
we've
been
trying
to
build
on
those
foundations
but
create
things
that
will
work
for
this
community.
We've
run
workshops
like
this,
where
we've
got
people
together
to
scope
out
what
what
should
be
in
the
first
version
of
that
specification.
A
A
Firstly,
I
want
to
make
sure
that
you
feel
comfortable
that
we're
doing
the
right
things,
we're
focusing
on
the
right
areas
and
get
a
sense
about
what
other
things
that
we
might
want
to
put
into
this
specification
further
down
the
line,
because
this
isn't
just
a
do
this
process
and
done
it's
an
iterative
thing
in
the
same
ways
that
we've
iterated
the
the
data
model
for
the
opportunity
data
we
expect
to
iterate
on
the
booking
spec
as
well.
We
want
to
know
what
questions
you
have
to
help
us
move
forward
to
the
next
stage.
A
What
do
you
need
to
know
in
order
to
be
comfortable
at
adopting
their
specification,
either
from
a
technical
point
of
view
or
from
a
business
point
of
view,
because
the
end
result
is
the
goal
for
us
here
is
to
not
create
lots
of
technical
standards
is
to
get
people
active,
so
it's
to
get
those
standards
implemented,
and
so,
if
there
are
barriers
that
we
haven't
thought
about
yet
then
we
want
to
understand
those
and
work
with
you
as
a
community
to
solve
them.
So
that's
where
we
are.
Thank
you.
A
A
We're
gonna
talk
about
tax
around
ten
minutes,
Thank
You
Phil,
but
that's
you
know
really
really
good
that
we
get
into
that
detail
right
because
we
need
these
are
important
issues,
and
so
there's
a
number
of
a
number
of
topics
to
cover,
and
so
before,
I
do
that
I
just
need
to
press
a
button
on
here
which
is
going
to
make
the
AV
go
a
bit
a
bit
weird.
So
give
me
a
second
and.
A
Hey
yeah,
that
was
seamless,
wasn't
it
okay,
so
just
to
quickly
recap
what
we've
already
talked
about
before
lunch
and
I'm
sure
you've
already
got
this,
but
open
data
and
booking
are
two
separate
things
open
day,
two
a
step,
one
booking
a
step
to
quickly
run
you
through
this
again.
This
is
what
it
looks
like.
If
you
just
have
open
data,
that's
great
there
signposting,
there's
a
limited
amount
of
instrumentation
and
measurement.
We
can
do
around
it,
but
it
is
very
useful
and
we
do
encourage
everybody
to
open
up
their
data.
A
So
you
can
get
to
this
point
of
putting
your
email
address
and
card
number
in
and
pressing
go
and
that's
done,
and
maybe
even
if
you've
already
put
your,
you
may
be
already
logged
into
an
app.
You
don't
even
need
to
put
in
your
email
address,
because
it
already
knows
that
you
may
your
have
your
card
details
stored
already,
so
you
may
not
even
need
the
card
details
if
you're
using
Apple
pay,
you
might
be
able
to
use
your
thumb
and
you
don't
even
need
to
put
that
information.
A
A
This
is
a
big
list
of
bullet
points
which
you
are
not
expected
to
read,
because
there's
too
many
words
on
the
slide.
However,
what
it
does
show
you
is
that
there's
a
bunch
of
stuff
that
we
put
in
the
scope
on
the
left-hand
side
and
there's
a
bunch
of
stuff
that
we
put
out
of
scope
on
the
right-hand
side
now
out
of
scope,
doesn't
necessarily
mean
out
of
scope
forever.
There
are
some
things
that
we'll
talk
about
there
out
of
scope
by
design,
but
there
are
some
things
that
we've
just
said.
A
You
know
what,
for
now,
we
don't
need
this
to
be
included
in
order
to
move
forward.
We
can
probably
get
away
without
this
thing
and
we
can
create
a
great
experience
and
engage
all
the
various
innovators
and
and
data
users
that
we
need
to
engage
one
of
the
things
that
we've
been
really
thinking
about.
With
this
distinction
of
in
scope
and
out
of
scope,
is
we
want
to
make
sure
that
the
maximum
number
of
available
business
models
are
included
in
this?
So
you
can
do
whatever
you
want
to
do
with
booking?
A
That's
the
idea
anyway,
if
you're
an
innovator,
and
you
want
to
do
something
with
a
subscription-based
model
or
you
want
to
do
the
I.
Don't
know
you
want
to
you
want
to
use
nectar
points
or
you
want
to
use.
You
know
different
currency,
whatever
you
want
to
do.
That
is
that
is
possible
here.
We're
not
that
so
that
this
is
designed
from
the
ground
up
to
not
put
any
restrictions
on
the
kind
of
experience
we're
creating
and
that's
really
important,
because
the
whole
point
of
this
is
that
we
don't
know
what.
A
As
to
Sean
Spinelli,
the
next
Steve
Jobs
in
his
bedroom
is
going
to
come
up
with
there's
going
to
be
brilliant
and,
as
you
would
well
imagine,
by
the
number
of
people
in
this
room
and
the
fact
has
taken
us
a
year
and
a
half
to
get
to
this
point.
Steve
Jobs
in
his
bedroom
is
probably
not
going
to
be
able
to
add
a
feature
to
this
very
easily.
A
So
we
want
to
make
sure
that,
from
the
beginning,
that,
whatever
that
that
chap
has
got
in
his
in
his
or
her
mind
to
to
create
in
the
world
and
to
get
people
more
active
that
they
can
crack
on
and
do
that
and
then
off
the
back
of
that
initial
proof
of
concept
going
get
investment
for
it
and
make
something
amazing
or
maybe
if
there
are
a
big
corporate.
That
is,
you
know,
someone
running
a
campaign
and
the
corporate
and
they're
just
trying
to
get
someone
in
their
team
to
back
them
on
this.
A
They
can
go
and
do
that.
It's
not
just
about
entrepreneurs
intrapreneurs
as
well,
but
anyone
with
a
good
idea
or
anyone
with
an
existing
campaign,
so
some
stuff
on
the
left,
some
stuff
on
the
right.
We're
going
to
talk
about
some
on
the
left.
Those
are
all
on
the
left
and
some
on
the
right
today,
so
to
kick
us
off
with
something
that
will
be
a
good
frame
for
this
conversation.
So
this
is
what
we
call.
We
call
actors
so
in
booking.
These
are
the
people
that
are
involved
in
the
and
we're
going
to
reference.
A
These
terms
throughout
so
just
to
kind
of
get
you
familiar
with
this
there's
a
customer.
That's
the
end,
customer
I
know
in
in
the
context
of
the
room.
I
know
people
have
you
know
you
could
be
a
customer
of
a
booking
system.
It
could
be
a
lot
of
different
odds.
Customer
we
say
customer
we
mean
the
end
user
broker
broker
is
the
third
party
is
the
innovator,
is
that
is
the
person
who's
changed
for
life?
A
It's
Barrington
England,
it's
those
organizations
that
are
using
that
information,
they're
they're
brokering,
the
scenario
and
the
reason
they're
a
broker
is
because
they're,
enabling
that
connection
to
happen
they're,
enabling
that
booking
to
occur
through
them.
Looking
system,
it's
some
booking
systems
are
probably
a
lot
more
than
booking
systems,
totally
acknowledge
that
ledger
management
systems
and
other
systems
that
run
entire
leisure,
centers
and
and
more
included
in
this
bucket,
but
we've
called
it
booking
systems.
A
Keep
it
simple
because
it
keeps
it
that
that
is
everything
from
you
know:
British
Triathlon
sign
up
system,
for
example,
or
British
Cycling
sign
up
system
all
the
way
through
to
you
know
a
full-blown
kiosk
based
either
whatever
system
that
you
might
have
in
a
in
a
ledger
Center,
so
that
whole
spectrum
is
included
in
in
booking
system
seller,
we're
using
seller
because
that's
Google's
term,
for
it.
That's
schema.org.
There's
some
standards-based
reasons
why
that's
the
name
we're
using,
but
it's
so
seller
just
means
provider.
A
In
this
context,
it
means
the
person
who
has
the
event
or
the
yoga
class
or
the
squash
court
and
wants
to
have
people
book
that
thing.
So
that's
a
ledger
operator
or
that's
your
Zumba
instructor
or
that's
your
school.
If
it's
a
school
hall
and
then
we've
got
payment
provider
as
a
payment
provider
is
an
organization
that
is
of
all
the
organizations.
The
payment
provider
is
the
only
organization
that
has
to
interact
with
both
the
customer
and
the
seller.
A
And
the
reason
for
that
is
that,
due
to
various
security
and
other
legislative
reasons,
you
need
to
make
sure
that,
if
you're
putting
credit
card
details
somewhere,
they're
going
somewhere,
safe
and
and
that's
what
the
payment
providers
offer
is
that
does
that
end-to-end
PCI
DSS
compliance
is
the
is
the
official
term
for
it
if
you're
familiar
with
that
and
what
payment
providers
like
stripe,
for
example,
that
you
do.
If
you
haven't
heard
of
stripe,
they're
a
marketplace
payment
provider
that
offer
this
exact
service,
there
are
many
others
to
choose
from.
A
Is
they
give
the
the
broker
the
innovator,
in
this
case
a
really
really
secure,
easy
way
to
add
payment
to
their
website?
That
is
that
they
that
they
have
Ava
showed
and
with
with
their
billion-dollar
companies.
In
some
cases
in
that
box,
they've
assured
will
work
will
be
secure
and
they
provide
that
and
they
also
provide
to
the
seller
a
means
of
getting
that
money
back
out.
A
So
you
can
say
you
take
you,
take
a
payment,
the
broker
takes
a
payment
and
that
money
gets
deposited
into
the
sellers
bank
account
and-
and
so
that's
the
role
that
they
provide
and
except
there
are.
There
are
many
of
those
and
they're
distinct
from
the
booking
system,
because
the
booking
system,
in
the
context
we're
talking
about
here,
is
responsible
for
the
booking.
So
there
are
five
slots
now
there
are
all
that
five
spaces.
Now
there
are
four,
so
it
all
makes
sense.
A
So
the
question
was:
is
that
the
payment
provider
the
seller
uses
yes,
but
it
doesn't
have
to
be
so,
for
example,
if
I
payment
revert,
if,
if
a
ledger
operator
was
using
WorldPay,
it
might
be
that
the
broker
would
be
happy
to
use
WorldPay.
It
might
also
be
that
they
would
want
to
use
a
different
provider
and
that's
because
not
all
of
the
options
that
that
broker
might
want
to
explore
in
terms
of
payment
be
supported
by
WorldPay,
for
example,
the
pay
with
your
thumb
Apple
pay
example.
A
Just
a
quick
note.
Actually,
so
we
should
have
said
it
before.
If
anyone
has
a
question
great
that
you
do,
if
you
just
put
your
hand
up
and
what
Richard
will
do
is
he's
going
to
grab
that
microphone
and
run
to
you.
The
reason
for
that
is
the
people
in
the
live.
Recording
won't
pick
it
up.
Otherwise
yep
yeah,
but
it's
still
good
to
you
know,
make
sure
that
you're
all
getting
as
we
go
along.
So
thanks
rose.
A
That
was
a
good
question,
so
booking
flow,
that's
so,
first
of
all,
so
does
that
make
sense
with
nods
in
the
room
so
that
all
makes
sense
right?
Okay,
so
the
next
thing
we're
gonna
talk
about
is
just
the
is
the
flow.
This
is
the
most
again
the
fundamental
thing.
These
things
seem
tight,
quite
technical,
but
it's
important
that
you've.
You
understand
them
because
they're
the
fundamentals
to
how
this
all
works-
and
hopefully
we've
done
the
homework,
and
this
is
what
you'd
expect
to
happen.
A
There
are
always
three
steps
in
booking,
select
register
book
and
pay
three
steps.
This
is
a
case
across
everything
that
you
will
interact
with
online
in
general.
It
doesn't
necessarily
have
to
be
the
case
that
there's
steps
that
you
see
it
might
be
that
you
talk
to
your
Amazon,
Alexa
and
say,
or
your
Google
home
and
say:
hey
Google.
Can
you
book
me
a
squash
court?
It
might
pick
one
for
you.
That
might
be
the
select
stage.
A
You
probably
should
change
the
word
actually,
if
you're
thinking
that
double
meaning-
yes,
so
Sean
at
the
back
for
those
who
were
listening
to
this
just
said
that
the
register
is
not
mandatory.
That's
a
that's
a
good
point
and
I'll.
Explain
what
we
mean
by
register
here
so
select
and
and
register
is
the
point
where
you
identify
the
person.
So
maybe
we
should
call
identify
rather
than
register,
because
you're
totally
right,
it's
not
that
the
person
is
registered
permanently,
we're
talking
about
a
guest,
checkout,
great
feedback,
so
so
step
to
register
or
identify
the
user.
A
So,
however,
you've
done
it
somehow
you
conveyed
to
the
system
again,
it
could
be
your
Apple
watch
that
it
knows
from
your
your
your
Apple
ID.
It
could
be
any
any
way
of
the
system,
knowing
that
that's
who
you
are
so
that
you
have
an
email
address
and
that's
that's
all
that's
needed
really
to
make
the
booking
it's
just
that
information
and
then
the
final
step
is,
is
book
and
pay
and
that's
the
bit,
which
is
also
that
this
is
optional,
because
not
all
activities
actually
have
payment,
so
the
payment
element
of
that
is
optional.
A
Sometimes
it
is
just
booked,
but
this
step
is
is
generally
where
someone
commits
to
a
thing.
Generally
speaking,
they'll
want
to
see
what
they're
committing
to
so
there's.
Usually
a
page
says
you
know
this
is
your
checkout.
This
is
what
you've
got
in
your
basket.
It's
not
necessarily
the
case
that
you
need
that
page.
It
might
just
be
a
simple
thing.
A
You're
asking
to
book,
in
which
case
it'll
be
a
just
a
booking
confirmation
button,
but
in
any
case
there
is
an
extent
to
which
someone
is
committing
at
some
point
to
doing
this,
so
select,
register
or
identify
book
and
pay
anyone
else.
You
raise
your
hand
if
there's
any
other
questions
about
or
not
obvious
objections
to
that
three-stage
model.
Other
than
what
Sean
said
great.
B
D
A
So
that's
a
great
question
and
actually
it
will
be
answer
that
right
now.
The
great
thing
about
organizations
like
stripe
is
that
that
is
exactly
part
of
their
function
and
so
stripe
using
only
an
email
address
and
a
credit
card
do
exactly
that
and
they
they
have
a
big
team
working
on
how
to
solve
that
across
the
internet
and
they're
used
by
hundreds
of
thousands,
if
not
millions
of
websites,
and
so
that
I
guess
I
would
say.
A
E
It's
just
as
a
local
authority
provider
and
when
the
money
hits
our
bank
it
would
go
into
a
holding
account
afford
the
council.
Then
we
would
need
to
move
that
money
into
the
budget
of
each
building
where
the
bookings
are.
So
what
point
would
we
be
able
to
get
that
information?
So
I
reported
back
so.
A
I
think
it's
probably
best.
We
cover
that
in
the
payments
section.
So
we
can
we
can,
but
we
will
absolutely
cover
that
question.
So
it's
difficult
because
a
lot
of
intertwining
bits
so
I'm
aware
they're
asking
this
question
so
early
on,
but
just
in
terms
of
those
three
steps:
gang
consensus
on
the
basics
just
quickly
on
the
register.
F
Bit
see
that's
a
organizational
decision
as
to
whether
or
not
you
allow
a
guest
check
out
or
in
the
current
climate.
You
want
to
try
and
gather
as
much
data
about
people
as
possible,
so
you
can
then
obviously
you're
talking
about
here
about
the
broker.
Taking
this
data.
Do
we
get
on
to
later
what
data
you
are
passing
through
actually
on
to
the
booking
itself?
Absolutely.
A
B
Where
you
need
to
make
way
need
to
actually
gather
date
on
the
user
before
you
actually
allow
a
booking,
let's
say
like
what
we
were
talking
about
earlier:
wait
where
you
needed
things
like
gender,
for,
like
certain
certain
options,
is
that
sort
of
thing
going
to
be
incorporated
into
this?
Let's
pick
the
lock
with
guest
checkout,
it's
a
great
great.
A
C
They're,
just
there
are
multiple
queue
in
any
points
throughout
the
presentation.
So
it's
really
great
that
you've
got
lots
of
questions.
Can
we
add
you
to
try
and
get
me
those
questions
into
the
Q&A
points
as
possible
just
so
that
we
can
stick
to
time
and
cover
everything
that
we
need
to
get
through
I'm
putting
on
slide,
oh
yeah,
yeah,
so
yeah
the
same
same
exercise.
We
went
through
earlier
we'll
be
running
the
same
if
that
bag
size
a
couple
times
through
next
presentation.
Sorry,.
A
A
So
this
is
the
backstep.
We
have
agreed
that
these
are
the
three
steps.
There's
some
detail
around
checkout,
but
these
are
the
three
steps:
great
that's
consensus.
So
these
three
steps
laid
out
like
this
and
I'll
explain
how
they
work
in
the
booking
journey.
This
is
the
journey
going
from
the
top
to
the
finish
line
when
you've
completed
the
booking.
So
you
select,
first
of
all
the
thing
and
and
the
point
where
you
select
there's
a
check.
A
Point
I'll
explain
that
in
a
second,
then
you
identify
yourself
at
the
point
where
you
do
that,
there's
another
checkpoint
and
then
you
book
and
pay
and
that's
that's
booking
so
I'll
explain
what
these
things
mean
in
a
second
and
why
their
check
points
are
there
before
we
do
that,
just
on
the
payment,
the
way
that
we
make
sure
that
people
don't
pay
for
something
before
they've
booked
or
booked
before
they
pay,
because
there's
a
really
important
thing.
You
need
to
get
right
with
these
systems
that
you
don't
have
people
who
have
paid
for
something.
A
That
then
doesn't
happen.
All
the
other
way
around.
Take
a
place
that
doesn't
it's
it's
something
called
a
two-phase
commit.
Basically
what
it
means
is
it's
like
an
interlocking.
So
someone
says
yes
on
one
side
and
someone
says
yes
on
the
other
side
and
then
there's
a
final
handshake
to
say
great:
let's
do
it,
so
you
need
yes,
yes,
let's
do
it
the
three
steps
and
so
the
way
we
have
those
three
steps
laid
out.
A
As
you
can
see,
there
are
there's
an
authorized
step
and
then
there's
this
book
and
then
there's
a
capture
and
that's
there
and
that's
the
final
okay.
And
what
that
means
is
that,
with
with
all
payment
systems
you
can
you
can
do
a
two-step
of
authorizing
capture.
Authorize
means
reserve
the
funds
that
you
will
need
to
spend
on
this
thing.
A
So
we
that's
the
the
route
we've
we've
chosen
to
do
here.
There
is
another
route
you
can,
you
can
another
way
around.
You
can
do
that,
which
is
you
can
do
the
authorizing
capture
on
the
booking
side.
The
reason
we've
chosen
this
route
of
the
two
available
options
is
that
it's
the
simplest
thing
for
the
booking
system
and
I
think
this.
A
This
really
tells
you
what
we're
trying
to
do
is
to
create
the
simplest
possible
standard
that
should
be
the
easiest
to
implement
for
all
the
parties
involved,
but
particularly
for
the
booking
system,
because
what
we've
seen
is
that
that
we
want
to
make
the
barrier
to
entry
really
really
low,
for
especially
all
the
technology
providers,
and
so
not
saying
it's
super
simple,
but
just
saying
that
it
we're
trying
to
simplify
it
as
much
as
possible.
So
that
means
that
the
complexity
is
on
stripe
or
on
any
of
those
big
massive
companies.
A
That
already
do
this
and
that's
kind
of
that's
our
objective
there.
So
that's
what
that
is
authorized
and
capture,
and
then
we
come
to
that.
What
these
checkpoints
are
for,
and
so
I
don't
know
if
you've
ever
ever
realized,
but
when
you're
on
amazon.com-
and
you
put
something
in
your
basket-
that
thing
that's
in
your
basket-
isn't
actually
yours
until
you
give
them
your
credit
card
details
and
press
the
pay
button.
A
So
if
there's
only
one
book
left
on
on
the
virtual
shelf
in
Amazon,
then
someone
can
pinch
that
from
you,
if
you
weren't,
quick
enough
through
the
checkout
process.
So
if
you
compare
that
to
theater
tickets
actually,
so
that
was
Amazon
the
right
theater
tickets
on
the
left
of
this
of
this
screen.
If
you
wanted
to
book
for
Hamilton
for
example,
and
started,
putting
your
details
in
there's
a
little
timer
that
appears
in
the
top
right
as
soon
as
you
picked
your
seats
before
you've
even
entered
your
name.
It's
already
reserved
that
space.
A
For
you,
it's
reserved
those
two
seats
for
a
five-minute
period
that
five
minutes
increases
to
20
minutes.
And
then
you
put
your
credit
card
details
in
and
then
you
complete
and
there's
that
there's
a
middle
ground,
which
is
what
you
have
in
a
lot
of
the
flight
operators.
You'll
see
with
seat
booking
on
a
flight.
This
is
United
Airlines
as
a
travel
step.
Where
you
you
can
see
that
there
four
step
process
there,
you
put
your
travel
data
in
that's
your
personal
details
and
then
you
select
your
seats
and
so
that's
called.
A
A
So
that's
that
you
know
they
are
you
analyse
on
that
basis
and
Amazon
there's
no
lease,
you
don't
own
it
until
you
own
it,
and
so
before
I
actually
talk
about
what
we've
done
here
be
interested
from
the
room,
a
very
quick
poll
if
we
could
how
who
in
the
room,
so
just
regardless
of
what
you
do,
you
might
be
a
data
user,
you
might
be
sort
of
broker,
you
might
be
a
leisure
operator.
What
experience
would
you
like
to
see
the
leisure
center
have?
Do
you
think?
A
Do
you
think
the
leisure
sector
should
have
a
sari,
and
the
ledger
sector
should
have
a
Amazon
style
approach
where
there's
no
leasing
at
all?
Do
you
think
there
should
be
anonymous
lease
like
theater,
so
that
you
can
start
and
and
you've
got,
that
those
two
seats
you've
got
that
squash
court
as
those
details
are
captured,
or
do
you
think
that
there
should
be
named
leasing
so
yeah
on
slider?
A
If
you
could
quickly
just
vote
on
what
you
think
you
would
like
to
see
in
the
travel
sector
and
sorry,
it's
not
a
sector
on
Java
sector,
in
the
physical
activity
sectors
and
and
those
online
we've
realized
that
there's
a
30-second
delay.
So
you
won't
see
that
slide.
You
thing
for
another
30
seconds,
but
when
you
do
be
great,
if
you
could
click
it,
we've
got
31
people
voting
and
hopefully
we'll
get
to
50
again.
A
A
But
if
it's
Nate,
if,
if
there's
sorry,
if
there's
no,
if
there's
no
lease
you're
guaranteeing
that
thing
is
sold,
if
it's
like
shopping
online,
you'll
guarantee,
nothing
is
sold,
it's
more
important
to
get
it
sold
and
for
the
good
customer
experience
will
anonymously,
sits
a
maximum
customer
experience
and
we
care
more
about
our
customer
experience
than
we
do
about
getting
the
thing
out.
It's
old
so
fascinating
to
see
what
the
answer
is
to
this.
A
A
So
clearly
we
should
yeah.
We
should
base
everything
on
this.
It's
yeah
the
online
people
are
still
going
so
it
looks
like
then
no
no
lease.
So
it's
the
extremes.
Isn't
it?
Can
you
see
this
one
extreme
or
the
other?
And
then
some
people
are
in
the
middle,
great
okay
and
more
online
people,
saying
no
there's
just
that
one.
A
A
And
so
what
that
means
is
that
when
you,
when
you
enter
at
any
of
the
experiences
I,
might
use
a
website
occasionally
just
to
simplify
it
for
the
conversation,
but
to
be
clear,
it
could
be
an
Apple
watch,
it
could
be
an
Alexa,
it
could
be
any
number
of
things.
So,
let's
not
focus
ourselves
on
websites
because
that's
not
all
that's
available.
A
However,
it
might
be
that
on
that,
on
that
experience,
when
you
go
when
you
hit
that
page,
that
you
you
want
to
capture
that
person
and
say
you
know
what
yeah
we're
going
to
reserve
that
thing
for
you,
that's
what
checkpoint
1
is
so
at
checkpoint
1.
What
happens
is
that
the
broker
says
to
the
booking
system.
A
This
is
the
I
want
this,
and
the
booking
system
at
that
point
can
choose
to
provide
a
lease
or
it
can
choose
not
to
so
it's
it.
So
it
works
that
way
around.
If
that
makes
sense,
so
the
broker
said
someone
wants
this.
The
booking
system
can
either
go
great.
Well,
I
can
go
cool,
here's
a
lease
depending
on
what
the
setting
is
and
then
the
next
step.
A
As
soon
as
you've
got
the
person's
name
or
even
sorry,
email
address,
it
seems
you
have
the
person's
email
address
and
any
of
the
other
optional
fields
you
can
capture.
Then
you
can.
Then
the
booking
system
does
another
one.
It
says:
okay,
I've
got
the
person's
email
address
now
and
then
the
booking
system
key,
they
say
great
or
it
can
go,
here's
a
lease
and
so
those
options
are
there
and
then
what
happens
is
at
the
booking
stage,
regardless
of
whether
there's
a
lease
or
not,
it
will
attempt
to
create
that
booking.
A
If
there's
a
lease,
it's
obviously
more
likely
to
succeed.
If
there's
no
lease,
then
it
will
try
anyway,
but
then
it
might
be
a
chance
that
you'll
have
a
low
error
message
that
comes
up
and
says
sorry.
The
thing
was
was
available,
but
you
were
too
slow
topping
your
email
address
in
this
it's
gone
now,
and
so
what
this
means
is
that
this
this
setup
allows
both
sides.
So
if
you're
a
broker,
you
can
support
the
whole
lot.
If
you
want
to,
and
if
your
booking
system
you
can
support
the
whole
lot.
A
If
you
want
to-
and
it
will
just
figure
it
out
every
time,
there's
an
interaction
as
to
what's
supported.
Then
it
will
give
you
the
best
possible
experience.
But
if
it's
the
case,
you're
sitting
there
as
a
booking
system
or
as
a
letter
operating
or
thinking,
we
don't
want
to
bother
with
if
there's,
if
it's
going
to
cost
us
more
money
or
whatever
it
is
or
extra
time
to
support
leasing.
We
don't
want
it
great.
Well,
that's
fine!
You
can
do
that
later
and
there's
no
cost.
A
Does
that
all
make
sense,
probably
great
some,
not
wonderful,
sorry,
that
was
quite
technical,
but
hopefully
you
can
see
why
and
that's
worth
it.
So
the
next
thing
to
talk
about
is
roles
and
responsibilities.
If
there's
any
questions
on
that
previous
thing,
please
hit
slide,
oh
and
in
a
couple
we're
going
to
go
through
two
more
sections
and
then
we're
going
to
come
to
those
questions.
So
if
there's
anything
that
you're
thinking
of
oh
yeah,
an
upvote,
if
you
like
someone
else's
question
so
roles
and
responsibilities,
this
is
quite
an
interesting
one.
A
So
we
went
around
debated
this
quite
a
bit
back
and
forth,
and
so
hopefully
you'll
like
what
we've
done
here.
This
is
a
kind
of
bit
of
a
Venn
diagram,
but
a
bit
weirdly
drawn.
So
apologies,
it's
it's
not
quite
your
normal
Venn
diagram,
but
basically
this
talks
about
those
those
actors
we
talked
about
earlier.
You
remember
the
broker,
the
booking
system,
the
payment
provider,
those
things
that
we
had
on
that
slide.
So
that's
what
this
is
showing
you.
A
It's
showing
you
of
these
things
in
the
middle
which
we'll
just
talk
about
now
order
invoice
payment
refund
who
looks
after
them
and
who
can
see
them
who
has
any
knowledge
of
them
so
broker
at
the
top?
You
can
see
the
blue
line,
so
the
broker
has
knowledge
of
everything.
The
booking
system
has
knowledge
of
just
orders.
The
payment
provider
has
knowledge
of
the
payments
and
the
refunds
and
the
broker
has
the
invoices.
So
the
system
of
record
is
the
second
lines.
A
Maybe
it's
based
on
how
much
the
the
digital
tracker
you
know,
tracks
them
in
a
given
day
and
they
get
some
points
to
spend
whatever
it
is.
They
can
do
that
and
the
invoicing
being
generated
by
the
broker
allows
for
that.
So,
however,
you
want
to
package
up
your
your
your
service
and
and
the
story.
The
broken
wants
package
up
the
service
and
provide
it.
It
can
do
that
the
orders
need
to
stay
in
the
booking
system,
because
the
booking
system
is
a
system
of
record
for
what
things
are
booked.
A
The
booking
system
might
already
generate
invoices
in
other
scenarios,
but
for
this
scenario,
from
a
legal
perspective,
the
invoices
would
be
with
the
broker
and
then
the
payment
and
the
refund
stuff
that
all
sits
with
the
pain
providers.
We've
mentioned
PCI
DSS.
You
want
that
stuff
to
be
safe
with
PIM
providers
that
know
what
they're
doing
with
that
stuff.
So
they
will
be
the
system
of
record
for
that.
A
A
A
Invoicing
with
the
broker
we
could
have-
and
we
spent
a
bit
of
time
going
down
this
road
before
it
got
really
really
complicated,
really
really
quickly
put
the
invoicing
in
the
booking
system,
and
if
you
do
that,
what
happens
to
show
you
kind
of
where
we
got
to
with
it?
What
happens
if
you
do
that
as
you
go
well,
okay,
so
we
need
to
account
for
payments
and
refunds
because
they're
on
the
invoice,
so
you
need
to
make
sure
that
they're
all
they're
in
there
and
then
what?
A
If
you
want
to
do
something
like
add
an
extra
fee
on
here
or
take
a
commission
off
there,
all
that
needs
to
be
in
there
as
well
or
what?
If
you
want
to
do
a
different
user,
different
currency
or
use
some.
You
know,
you'd
like
we
mentioned
credits
or
something
okay.
We
need
to
put
that
in
there
as
well
and
they
need
to
be
the
version
of
the
invoice
stored
every
time
it's
changed
so
legally.
A
In
the
conversation,
you
can
listen
back
on
the
three
sequels
if
you're
interested
in
that
history,
I
can't
be
what
episode
sorry,
but
it's
in
there
somewhere
said
that
yeah,
that's
good,
that's
nuts!
We
don't
want
to
do
all
of
that,
because
you
know
that's
not
we're
not
getting
value
from
that
as
a
booking
system,
we're
getting
value
from
dealing
with
all
of
that
stuff
and
like
likewise
on
the
broker
side,
the
brokers
want
to
do
what
they
want
to
do.
A
Right,
they'd
only
be
limited
by
whatever
the
booking
system
has
happens
to
have
implemented,
and
so
this
kind
of
what
this
does
is
say,
we'll
put
the
diversity
where
it
exists.
In
the
invoice
bit,
that's
that's
where
the
diversity
exists,
let
that
be
on
the
roca
side
and
then
the
booking
systems
can
do
the
bit.
That's
the
same
across
everything.
How
which
hopefully
massively
simplifies
it
does
that
make
sense.
A
Broadly
great
okay,
good
I
haven't
actually
put
a
poll
on
this
one
which
I
possibly
should
have
done
now,
given
the
last
the
precedent
for
the
poll
on
the
previous
one.
But
if
anyone
feels
like
they
really
want,
the
booking
systems
are
did
to
process
invoices,
sticky
question
landslide
ooh
and
then
upload
back
out
of
it
and
we'll
we'll
cover
it
in
the
Q&A
yeah.
Because
that's
that's
a
yeah.
We
there's
a
good
discussion
to
have
if
we
want
to
have
that
discussion
still.
A
So
that
means
that
the
receipts
notification
stuff
also
sits
with
the
broker
and
so
to
kind
of
so
the
same
I'm
going
to
say
the
same
thing
again
when
I
say
it
slightly
differently,
so
the
invoices
are
the
broker
the
receipts
of
the
broken,
but
therefore
so
the
notifications.
But
if
you
think
about
it,
that
makes
sense.
So
what
we're
saying
really
is
that
the
booking
system
isn't
going
to
send
any
emails
to
the
customer.
Those
notifications
are
going
to
come
from
the
broker
to
those
words
landing,
so
there's
no
there's
no
direct
email.
A
That
goes
that
might,
or
it
might
be
that
normally,
when
you're
booking
through
your
leisure
center
website
that
their
email
comes
from
the
booking
system.
But
what
we're
saying
here
is
no.
It
should
come
from
the
broker
and
again.
The
reason
for
that,
let's
come
out
of
the
debate
is
the
broker
is
where
the
person
interacted
in
the
first
place
right
they've
gone
to
change
for
life
to
make
the
booking.
A
That's
where
they've
got
that
that
conversation
they've
talked
to
their
Alexa,
that's
where
they
want
to
get
the
response
from
so
whatever
medium
they've
used,
and
it
might
not
be
email,
it
might
be
notifications
on
that
on
their
smartphone
it
most
likely
would
be
not
more
than
apps
tends
not
to
email.
It's
all
notifications
and
those
notifications
can
be
used
to
tell
them
about
cancellation,
to
tell
them
about
the
completion
of
a
refund
to
tell
them
about
any
of
the
status
changes.
A
If
the
events
canceled
or
postponed
the
receipt
of
notifications
that
that's
the
broker,
so
the
broker
has
that
conversation
and
again
that
allows
for
the
diversity
of
the
mediums.
So
if
you've
got
lots
of
different
ways
that
a
broker
can
interact
with
a
person
and
the
broker
to
make
sure
that
happens.
So
that
does
mean
there's
a
bit
of
trust
here
right,
because
the
booking
system
and
the
seller
are
both
going
to
notify
the
broker
of
that
cancellation.
A
So
gonna
have
to
trust
that
the
broke
actually
delivers
that
otherwise
we're
gonna
get
some
other
ways:
people
turning
up
on
site,
and
so
there
isn't
there's
an
element
of
making
sure
that
we're
comfortable
that
the
broker
that
you're
working
with
those
partners
we're
talking
about
choosing
our
partners
that
are
competent
and
we'll
provide
that
level
of
service.
But
we
think
that
that
that's
worth
doing
because
it's
the
diversity
of
what
that
allows
in
terms
of
innovation
is,
is
worthwhile
and
that's
that's
where
we
come
to
so
far.
A
So
again,
any
any
questions
on
this.
Please
do
hit
slidy
for
that,
and
so
to
put
that
on
this
diagram
as
well.
That
means
that
receipts
and
notifications
stuff,
that
is,
that
is
on
the
broker
to
deal
with.
So
the
broker
is
where
you
would
store
the
invoices
and
again
that
makes
sense,
because,
if
you're
on,
let's
say
your
unchanged
for
life
and
you've
booked
a
number
of
sessions
across
a
number
of
providers,
maybe
you've
booked
a
a
school
hall
for
badminton
one
day
and
maybe
you've
booked
a
Zumba
class.
A
The
next
in
your
in
your
operators
website
then
across
both
of
those
you'll
want
to
see
your
stuff
in
one
place:
you've
booked
that
on
change
for
life.
If
you
want
to
go
on
change
for
life
for
example,
and
see
you
know
all
the
bookings
I've
made
see
all
the
invoices
see
all
the
information
cancel
them
in
one
place,
and
so
that's
what
this
this
allows.
It
says:
that's
all
in
change
for
life.
A
A
Phil,
this
is
your
time
we're
going
to
talk
about
tax
and
we're
going
to
talk
about
relationships.
There
is
an
entire
section
of
the
spec
dedicated
to
this,
and
it's
very
important
that
we
do
that,
because
tax
exemption
is
a
huge
thing.
A
lot
of
operators
get
that
exemption,
what
their
customers
benefit
from
that
exemption.
What
that
means
for
those
who
aren't
aware
is
if
certain
in
the
UK,
specifically
certain
organizations
of
certain
of
a
certain
status,
are
allowed
not
to
charge
v80
on
their
activities,
and
that
means
the
customer
pays
exFAT.
A
Now,
if
we
do
this
wrong,
what
happens?
Is
the
customer
pays
VAT,
which
puts
all
your
prices
up
by
20%,
which
is
not
what
the
customer
wants,
and
it's
also
going
to
create
a
lot
of
headache
and
trying
to
account
for
where
that
goes,
and
so
this
has
actually
already
solved
it
solved
because
there's
two
main
ways
in
law
in
general:
not
just
we
haven't
solved
that
this
is
a
problem
that
exists
in
other
places
and
has
been
solved.
It's
called
the
agent
model,
and
this
is
actually
how
a
lot
of
things
already
work.
A
If
you
work
within
the
state
agent
or
maybe
not
station,
but
other
types
of
agent,
that
get
there
enter
into
contracts
on
behalf
of
the
seller,
that's
that's
how
this
works,
so
so
that's
what
an
agent
is
defined
by
a
party
that
can
enter
into
a
contract
on
behalf
of
a
seller.
That's
what
you're
doing
when
you're
saying
you
can
be
my
agent
and
and
that
sense
that
the
sense
of
agent
is
something
that
is
common.
A
Like
I
said
it's
it's
in
law,
it's
something
that
is
well
understood
in
contracts
and
in
legal
work,
and
so
that
is
what
we're
saying
is.
Is
one
option
here
option
one
for
how
you
allow
your
broker
or
as
a
broker?
You
interact
with
the
seller
and
with
the
customer
in
this
relationship
and
again
this
is
these.
These
terms
are
actually
straight
of
Wikipedia,
because
this
whole
area
is
so
well
developed,
so
the
agent
broker
actually
sets
up
that
relationship.
That's
hot
relationship
there
so
well.
A
The
agent
brokers,
saying
is
I,
have
permission
on
behalf
of
the
seller
to
sell
you.
This
quash
call
for
15
pounds.
Do
you
want
it?
They
say?
Yes,
you
go
great
done
that
contractual
relationship
exists
between
the
customer
and
the
seller,
so,
for
example,
if
if
battement
in
england
is
selling,
as
you
saw
earlier
on
the
badminton
website,
a
badminton
court
from
fusion,
which
was
the
actual
example
that
we
showed
then
what's
actually
happening
behind
the
scenes,
is
that
fusion
is
the
seller.
A
Parent
in
england
is
the
broker
and
they
are
saying
that
you
can
enter
into
a
contractual
relationship
with
fusion
if
you
go
through
that
process
as
a
customer,
and
so
what
that
means
is
by
the
time
the
customers
press
book,
but
the
remodeling
completed
that
that
contract
relationship
exists
with
fusion.
So
if
there's
any
issue
of
you
know
someone
for
terms
of
conditions
apply,
you
know
someone
falls
over
all
that
stuff
like
it's.
A
That's
it's
a
normal
congratulations
yet,
just
as
if
they
walked
into
your
site,
the
only
difference
is:
it's
been
facilitated
by
the
broker
because
it's
been
facilitated
by
the
broker.
That
means
that
you
can.
You
can
do
other
things
that
you
might
charge.
You
know
there
might
be
a
commission
in
there
called
internal
commission
or
external
commission
or
who
knows
what
there
could
be
other
other
charges
going
on
outside
of
that.
But
the
point
is
that
doesn't
matter
from
that,
this
is
how
all
these
things
work.
A
It
doesn't
matter
what
other
things
there
are
going
on,
that
fifteen
pounds
has
got
to
go
from
that
customer
to
that
seller.
After
it's
gone
there,
there
might
be
a
commission
payment
if
there
is,
for
example,
that
could
go
to
the
agent
broker.
That's
a
separate
transaction
and
it's
accounted
for
separately
and
that's
how
stripe
works.
That's
how
all
these
things
work.
A
So
that's
one
model,
that's
agent
model
and
I
suspect
Oh
from
what
we've
we've
learned,
that
this
is
probably
gonna
be
the
most
popular
of
the
models
without
doing
a
poll
we
could've
done
one
here
as
well,
mainly
because
you
get
you
or
exemption
right.
You
want
the
exemption.
Probably
it's
something
that
you
would.
You
would
choose
to
to
go
through
and
and
do,
but
there
are
organizations
in
the
sector.
I
think
paisie
Jim
is
one
and
that
do
another
model
as
well.
A
They
do
something
sometimes,
but
they
also
do
this,
and
this
is
the
reseller
model.
You
might
be
familiar
with
this
again.
It's
something
that
exists
across
all
sectors.
The
reseller
model
is
quite
is
a
little
bit
different
because
you
actually
purchase
the
thing.
So
as
an
agent,
you
sorry
is
that
as
a
broker
in
the
middle
you
purchase
that
squash
court.
You
purchase
it
from
the
seller
and
then
you
resell
it
onto
the
customer.
You
might
resell
it
a
millisecond
later
or
you
might
resell
it
in
a
month.
A
It
might
be
a
tour
that
you're
booking
up
and
you
want
yoga
for
the
tour
you
know
for
the
whole
tour
bus
and
unless,
as
part
of
what
you're
doing
so
you,
you
know
you
booked
10
spaces
of
yoga
and
you
fill
the
bus
and
you
fill
the
spaces
at
the
same
time
right.
These
are
models
that
we're
allowing
for
because,
of
course,
that's
the
innovation
we
want
to
see.
This
could
be
built
into
Airbnb.
Why
not
right?
A
But
obviously
the
challenge
with
this
is
that
you're.
If
you're
doing
that,
if
you're
filling
your
tour
bus,
then
you
have
to
buy
those
slot
those
spaces
upfront
and
if
you're
doing
that,
you're
a
business
buying
and
if
you're
buying
as
a
business,
you
don't
qualify
for
the
VAT
exemption,
so
you
have
to
pay
the
extra
20%
which
might
be
worth
it,
because
it's
all-inclusive
tour
and
maybe
you're
making
your
margin
somewhere
else,
and
maybe
that's
okay
right.
A
A
You
can
choose
which
way
it
works
and
it's
just
audited
which
way
you're
doing
it,
and
so
we
it's
in
this
backing
at
the
way
where
we
put
it
together
as
a
bid
encourage
everybody
just
to
I
support
both
because
it
looks
like
there
are
two
major
ways
that
most
people
do
business
in
the
world.
So
in
this
in
this
respect,
we
might
as
well
support
both.
So
as
you
can
see,
seller
the
the
reseller
purchases
from
the
seller,
the
reseller
then
just
afterwards
allows
the
customer
to
purchase
from
them
separate
transactions.
E
A
Kids
and
again
any
questions
on
this
again,
if
you
could
put
them
in
slide
ooh.
That
would
be
great
if
there's
anything,
that's
not
clear
why?
Otherwise,
we
can
jump
back
to
it
and
the
last
two
more
slides,
they're,
not
they're,
not
crazy,
diagrams
you've
seen
them
already,
so
they
worry
tax
calculation,
so
a
tax
calculation.
This
is
something
else
that
came
out
quite
strongly
from
the
the
different
things
that
we
they're
different
meetings.
We've
had
people,
don't
generally
trust
tax
calculation,
it's
very
complicated
parently.
A
Everyone
wants
the
booking
system
to
do
this,
because
the
booking
system
is
designed
the
discounted
calculation
and
it's
very
difficult,
which
would
make
sense.
So
the
way
that
the
spec
currently
works
is
that
the
booking
system
is
responsible
for
the
tax
calculation,
which
means
that,
whatever
that
that
that
taxes
that's
you'd
expect
to
pay,
is
what
you
pay,
regardless
of
the
route
that
the
broker
is
using
or
whatever
currency
they're
using
right
it
might.
A
As
from
a
legal
perspective
as
long
as
the
v80
is
in
pounds,
you
can
put
the
currency
as
credits
or
whatever
you
want.
So
this
is
what
people
are
currently
doing,
and
you
can
do
the
same
here.
So
the
tax
calculations
with
the
booking
system
and
the
broker
gets
that
information
and
can
then
display
it
store
it
in
the
invoice,
get
the
money
etc.
All
that
all
the
stuff
that
they
do
so
again.
A
That's
something
that
we,
if
you
have
strong
thoughts
on,
please
do
put
them
in
so
I
do
and
let's,
let's
talk
about
that,
they
alternative
to
that
which
we
we
talked
about
was
baking
in
the
information
to
make
that
tax
calculation
into
the
spec
so
that
you
could
give
it.
The
rates
that
are
that
are
required,
vary
mine.
Tax
works
internationally,
so
it's
sales
tax
in
the
u.s.
works
differently
to
how
tax
works
in
the
UK
and
there's.
A
So,
there's
a
lot
of
complexity
that
we
could
put
in
to
allow
that
calculation
happen
on
both
sides,
but
the
strong
steer
we
had
was
that,
even
if
we
put
all
that
information
that
broke
and
probably
do
it
wrong,
because
it's
quite
complicated
and
so
not
to
try
and
over
complicate
that,
but
also
a
lot
of
the
booking
systems
are
already
support.
Tax.
Have
that
logic
in
them.
So
it's
no
extra
work
for
them
to
do
it,
so
that
was
their
thinking.
We're
already
doing
this,
we'll
just
do
it
for
them.
A
No
extra
effort,
the
broker.
It
will
be
extra
effort
for
the
broker
to
figure
out
and
and
something
else
to
Aude
it
and
check
and
all
that
stuff.
So
that's
the
tax
calculation
that
happens
in
the
order,
so
the
order
includes
tax.
When
you,
when
you
get
that
invoice,
you
then
include
the
information
from
the
order
in
the
invoice
and
oh
yeah
quickly.
A
We've
accounted
for
net
and
gross
tax
basis,
which
means
that
the
u.s.,
if
this
works
in
the
US
and
it
works
in
other
places
for
those
of
you
aren't
aware,
if
you
go
into
a
supermarket
in
the
US
and
you
go
to
a
check
out
the
check
out
and
take
your
bread
to
the
checkout,
you
will
find
that
there's
extra
sales
tax
added
at
checkout
in
the
UK
that
doesn't
happen
in
the
UK.
The
price
you
see
is
the
price
you
pay,
because
the
v80
is
included
in
the
u.s..
A
It
works
differently,
I'll
actually
change
it
across
states,
and
so
what
we've
allowed
for
and
the
same
thing
Australia
as
well
works
similar
to
how
we
work.
So
what
this
allows
for
is
that
again,
both
are
available.
I
know
some
systems
are
international
systems,
so
you
think
about
how
this
works,
for
you
guys-
and
this
is
very
simply
supported-
you
basically
say
as
a
seller.
This
is
the
type
of
tax
that
you
support
and
then
everything
has
to
be
that
way
and
that's
generally
how
people
seem
to
do
it.
A
All
times
have
time
zones
prices
have
currencies,
etc.
So
all
of
that's
included,
whew,
goodness
me,
okay,
so
hopefully
that
was
all
made
sense,
so
would
be
great.
Now,
if
we
could
I
know,
there's
a
lot
to
digest
there
and
there's
a
lot
of
bits.
So
hopefully
there
were
some
things
that
stood
out
to
you
there
and
and
I
guess.
What
we're
really
looking
for
here
is.
If
anything
you
went.
Oh,
my
goodness
that
doesn't
make
any
sense.
A
That's
what
we're
really
looking
for
specifically
capturing
here.
If
there's
anything
you
just
looked
at
and
thought.
Well,
there's
no
way
that
works.
Please
do
put
that
in
slide
ooh
and
if
someone
else
agrees,
then
please
upvote
that
and
alternatively,
if
there's
something
in
that
you
just
I
didn't
explain
very
well
or
you
want
to
have
clarified.
Then
please
put
that
in
slide.
You
as
well.
A
So
if
you
could
talk
again
in
your
in
your
tables
as
well
as
just
putting
that
inside
of
if
you're
talking
your
tables
about
those
questions,
and
that
might
lead
you
to
other
questions
or
it
might
lead
you
to
the
answer.
If
someone
else
on
your
table,
maybe
understood
what
I
was
saying
or
didn't,
I
think
yeah
for
week,
I'm
explaining
it
badly
so
yeah.
If
we
could
do
that
for
five
minutes,
that
now
that'd
be
great
and
then
we'll
come
together
like
we
did
last
time
and
go
through
the
questions.
C
So
we're
gonna
we're
gonna
start
answering
some
of
these
questions.
We're
going
to
have
a
break
at
three
o'clock,
so
we
will
answer
as
many
of
the
questions
as
we
can
between
now
and
three
o'clock.
We
may
not
be
able
to
answer
every
single
question
in
that
time,
but
we
have
a
record
of
the
questions
that
have
been
asked,
so
we
all
get
back
to
people
where
more
information
is
required.
A
way
you've
got
a
feedback
that
that
we
need
to
hear
so.
I
will
lead
us
off
with
a
question
slash
statement
from
Stephen
Winfield.
C
A
So
so
it
will
do
it
will
know
what
has
been
paid
in
terms
of
the
amount
of
money
that
so
we
mentioned
that
the
amount
of
money,
including
tax,
is
in
the
order
and
that's
the
amount
of
in
that's
the
amount
of
money
that
will
be
in
the
the
the
invoice
and
will
be
available
within
the
booking
system.
What
won't
be
in
there
is
the
if
there's
any
Commission
or
anything
separate
that
would
be
separately
reconciled
out
band.
However,
that
is
is
is
best
done
with
I
guess,
Accounts
Department
or
the
particular
broker
thing.
A
Yes,
I
do
so.
There
was
a.
There
was
a
quick
question
that
someone
had
I
thought
it
might
be
easier
just
to
answer
by
showing
you
one
slide,
and
that
is
I'm
gonna.
Do
this
again
sorry
just
press
this
button,
so
there's
if
it
wasn't
clear
early
and
I
apologize
for
this.
Everything
that
you
see
on
the
screen
is
bookable.
The
spec
allows
you
to
book.
A
It
so
allows
you
to
book
events,
sessions
facilities,
you
wanna,
leagues,
ringers
courses,
online
classes,
except
for
roots
roots,
isn't
book
a
book
because
their
roots
every
all
of
those
you
can
join
a
league.
And
you
can
you
can
book
a
squash
court.
You
can
et
cetera,
and
so
it
wasn't
clear
that
this
is
a
good
encompasses.
All
of
that
great
sorry,
Kerry
cool.
C
A
A
Always
see,
okay,
that's
a
very
good
point.
Yes,
so
we
actually
was
going
to
cover
dynamic
pricing
in
that
in
the
next
section.
So
maybe
what
I'll
do
is
make
sure
that's
in
the
next
bit
that
we
talked
about
and
because
you're
absolutely
right
there
is
the
it
does.
Allow
for
the
subscription-based
to
me
to
be
clear.
What
what
isn't
in
scope
is.
A
Interaction
that
we've
seen,
that
is
the
case
where
you
would,
for
example,
move
gb
do
this.
They
give
a
card
to
members
that
they
can
walk
into
the
center
and
use
you
said
I
mean
so
you're,
not
booking
online
you're
walking
into
the
center
and
using
an
ad
hoc,
and
that's
not
what
this
is
about.
This
is
a
guest
checkout
separate,
but
this
still
allows
you
to
guess
check
out
based
on
the
subscription,
which
is
what
the
question
was
about.
Yes,
so.
C
Before
I
ask
the
next
question
just
reminder:
if
you,
if
you
have
questions
that
come
up
in
your
mind
as
we're
going
through
this
put
them
in
slightly,
and
even
if
we
can't
answer
them
now,
we
can
get
them
another
time.
So
a
question
from
Chris
Phelps.
Is
there
any
interest
in
having
membership
products
open
to
or
does
the
myriad
of
product
types
and
features
make
this
unsuitable
for
direct
comparisons?
C
A
If
that's
something
that
we
would
like
to
see
as
a
community,
please
do
upvote
that,
and-
and
we
can,
we
can
take
that
as
a
good
hint
that
we
should
be
looking
at
that
actually
in
the
next
in
the
other,
specs
we're
doing
in
the
parallel
track
and
I
think
I
think
that's
that
will
be
hugely
valuable,
I.
Think
it's
just
a
question
of
prioritizing.
It.
C
A
As
the
previous
slides,
which
I'll
just
try
and
switch
back
to,
if
I
can
says
yes,
it
is,
and
particularly
the
facilities
stuff.
So
all
the
squash
courts,
all
the
yoga
classes.
Yet
all
of
that
is
exactly
part
of
this
and
we'd
expect
the
booking
implementation.
It's
no
extra
effort
to
include
both
sides.
A
The
broker,
so
the
broker
is
where
that
we
talked
about
there
being
that
notifications
that
engagement,
that
relationship
with
the
broker,
the
brokers,
look
to
change
for
life
broker
books
on
change
for
life,
so
they
are
registering
with
change
for
life
and
will
come
on
to
guest
checkout
in
the
next
section,
but
basically
that
email
address
goes
through
to
the
booking
system,
so
booking
system
still
gets.
The
email
address
will
also
come
on
to
marketing
preferences
in
the
next
section
around
that.
But
yes,
it
it
would
be
with
the
with
the
broker.
G
Hopefully,
I've
got
this
right
in
that
situation,
say
change
for
life,
we're
sending
the
notification
with
the
confirmation
of
the
booking
say
it
was
a
real
beginner
product
that
the
seller
had
a
really
good
understanding
and
therefore
the
terminology
that
was
used
in
that
marketing
and
that
confirmation
email
was
very
specific.
Is
there
any
fall
around
that?
So
the
way
we
speak
to
our
audience
is
very,
very
specific,
and
by
that
could
almost
be
a
weakness
from
our
point
of
view
of
passing
it
over
to
the
broker.
A
Yes,
good,
okay,
I'm
trying
so
hard,
that's
perfect
and
there's
a
weakness.
I
suppose
you
mean,
because
you
might
be
describing
with
a
triathlon
I
presume
it
is
certain
terms
around
signup
and
what
you're
expecting
to
see
on
the
day.
Well,
the
all
the
information
that
the
broker
has
to
to
display
the
event
will
all
come
from
the
open
data.
A
So
that's
the
descriptions
that
times
the
prices,
but
you
know
the
rich
imagery
all
the
stuff
that
you've
put
around
that
the
attendee
information
that
they'll
receive
before
they
go
to
the
event,
so
I
guess,
as
a
seller
you'll
have
the
opportunity
to
put
all
of
that
information
in
as
richly
as
you
you
want
to
include
and
I
suppose.
If
the
broker
is
creating
a
good
experience,
they
should
really
be
using
that
information
and
presenting
that
back
too
much
in
the
right
way.
A
Absolutely
says
it's
how
you
work
together
and
that
partnership
so
I
suppose
that's
and
that's
why
they,
you
know
the
brokers
are
kind
of
partners
really
when
you
make
sure
that
you
kind
of
say
this
bit
in
my
open
data
is
really
important.
You
need
to
make
sure
you
use
it
because,
as
we
said
earlier,
you
get
that
additional
level
of
with
with
a
booking
conversation,
you
have
complete
control
as
the
seller.
So
you
can.
You
can
ask
for
things
like
that
as
part
of
that
relationship.
Where
is
the
open?
C
A
If
you
want
to
have
that
conversation
at
the
moment
you
can
do,
is
you
can
say,
take
the
booking
and
then
you
can
follow
up
out
about.
You
can
follow
up
separately
somehow
with
the
relevant
questions
and
that's
something
you
can
talk
about
with
your
brokers,
because,
obviously,
as
we
mentioned,
the
broker
is
a
conversation
and
there's
no
reason
why
you
can't
do
more
than
this.
This
is
just
allowing
you
to
do
with
the
basic
amount.
A
And
the
kids
question
I
know
why
you
asked
it
as
well,
because
Jamie
was
in
the
EE
3c
call
where
we
brought
this
up,
and
so
specifically
the
way
this
is
currently
set
up.
Is
that
and
again
this
is
the
next
section
on
guest
checkout,
which
I
feel
like
there's
gonna,
be
a
lot
of
good
conversation
about
the
only
mandatory
field
only
required
field
in
the
specification
as
it
stands
is
email
address,
and
that's
because
we'll
talk
about
and
guess
check
out
that
that's
the
kind
of
across
the
board.
A
Well,
people
seem
to
be
capturing
as
a
minimum
to
make
the
most
efficient
booking
process
possible.
That's
from
a
spec
point
of
view,
that's
from
a
system
point
of
view.
If
in
your
contractual
relationships
or
your
your
partnership
conversations,
you
want
to
ask
for
more
than
that.
Of
course
you
can
ask
for
more
than
that.
A
It
might
be
that
as
a
seller,
you
say
I'm
only
going
to
work
with
brokers
that
also
capture
this,
and
there
are
other
optional
fields
in
the
spec
which
are
includes
for
name
surname
and
telephone
number,
which
you
can
also
ask
for
at
the
moment.
There's
no
well,
you
could
you
could
actually
ask
for
more
and
it
could
be
a
custom
thing,
but
within
the
spec
there's
not
more
than
that,
so
we
don't
go
as
far
as
capturing
date
of
birth
and
that's
just
to
make
sure
that
we're
clear
on
the
scope
here.
A
This
is
about
a
guest
checkout.
When
people
ask
a
catch
a
date
of
birth,
it's
usually
because
they're
trying
to
do
something
with
memberships,
which
this
is
not
supposed
to
be
so,
and
it's
not.
This-
isn't
about
joining
figuring
out
that
a
member
that's
booked
through
change
for
life
is
already
a
member
in
your
platform
through
some
checking
across
numerous
details,
they
might
supply
you
either
we
don't
need
to
start
capturing
their
National
Insurance
number
and
you
know
comparing
it-
and
this
is
about
saying
you
know
if
they've
got
any
male
dress
that
matches
great.
A
You
can
use
that
and
that's
that's
good
for
your
CRM.
But
don't
you
don't
need
capture
more
than
that,
because
the
point
of
a
guest
checkout?
Isn't
the
user
doesn't
expect
more
than
that?
If
you
said
I
mean
the
guest
checkout
user
experience
is
a
guest
checkout
user
experience,
so
the
user
wouldn't
be
expecting
you
to
have
matched
them.
That's
helpful.
A
H
On
what
you
booked
in
through,
like
a
different
operator,
a
provider
or
seller,
you,
you
might
want
to
use
a
different
lease
type,
and
so
I
might
want
someone
having
ten
minutes
to
complete
a
booking
because
it
might
be
quite
popular,
and
that
makes
other
people
drop
off
a
system
generally
as
well.
Right.
I
A
There's
nothing
to
stop
a
speck.
The
speck
allows
for
that.
Whether
your
booking
system
implements
the
feature
is
a
different
question,
so
it
might
well
be
that
the
the
booking
system
actually
only
allows
a
coarser
level.
You
know
a
more
kind
of
high
level
option
of
what
you
can
allow,
but
you
absolutely
this
bet
can't
let
you
do
that.
C
A
C
La
last
question
and
just
a
reminder:
there
are
other
questions
in
this
list
and
we
will
get
back
to
you,
the
people
who
put
those
into
into
slide
eight,
but
the
last
question
for
now
will
end
on
a
tax
one,
because
we
love
tax.
If
an
individual
hires
our
facilities,
the
v80
rate,
is
zero
rated.
However,
if
an
organization
hires
facilities,
the
rate
is
20%.
So
perhaps
more
of
a
point
of
clarification
rather
than
a
question,
is
the
question
that
yes
can
you
apply
that
in
so
variable
right?
That's.
A
Right
so
that
so
exactly
so,
there's
specification
actually
does
that.
That's
all
it
does,
but
it
does
do
that.
Why
don't
want
to
know
that
is
if
an
individual
hang
on,
though
one
sec?
No
sorry
doesn't
quite
do
that
if
an
individual
does
the
booking,
that's
the
new
process.
Yes,
that
said
that's
a
b2c
transaction
business
to
consumer
transaction.
That
would
be
the
VAT
calculated.
Accordingly,
we
have
left
space
in
the
specification.
A
A
We
haven't
put
any
specific
guidance
around
it
because
it
gets
really
complicated
if
you're,
both
in
the
EU,
then
you
get
0%
if
it's
instead
of
20%,
if
you're
in
different
countries,
when
we
do
brexit,
who
knows
so
like
there's
a
whole
load
of
other
stuff
in
there
to
worry
about,
but
but
but
yes
it
does
in
in
theory.
Yes,
it
does
that,
but
again
it
will
depend
on
your
booking
system
support
for
b2b
transactions,
because
it
is
part
of
the
spec.
But
it's
not
something
that
it's
it's
required
to
support.
C
Ok,
so
we're
going
to
draw
a
line
under
the
questions
there.
Thank
you
very
much
to
every
verb
for
all
those
questions.
It's
really
helpful
for
us
to
hear
the
kinds
of
things
that
are
going
through
your
mind:
we're
going
to
break
now
for
15
minutes.
So
if
we
can
be
back
here
at
quarter
past
three,
we
just
breaking
in
here
so.