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A
Started:
okay:
well,
a
very
warm
welcome
to
everyone
tuning
in
to
us
here
at
southern
regional
college,
you're,
very
welcome
to
our
second
session
as
part
of
global
entrepreneurship
week
and
we're
doing
this
session
and
then
with
newly
more
than
down
council.
So
really
this
session
is
we
want
to
share
with
you
what
we
do
at
southern
regional
college
and
how
we
can
help
you
in
your
business
and
we
have
a
number
of
different
guests.
Speaking
today
we
have
giuseppe
from
la
dolce
vita.
A
We
have
patricia
from
nuri
moore
and
down
council
two
of
my
colleagues
tracy
and
fiona
from
southern
regional
college,
and
then
we
have
sarah
from
anne's
home
care
and
just
to
go
through
what
we're
going
to
do
this
afternoon
and
shortly.
A
My
colleague
margaret
is
going
to
play
you
two
short
case
studies
and
those
are
little
case,
study
videos
of
plants
that
we've
been
working
with
and
then
we're
going
to
revert
back
to
our
our
speakers
and
we're
going
to
really
just
a
bit
of
discussion
of
how
src
has
helped
and
I'll
try
and
interject
and
we're
looking
at
this
as
part
of
global
entrepreneurship
week.
A
So
you
know
in
terms
of
how
the
src
helped
you
to
innovate
and
what
opportunities
are
there
for
businesses
and
both
my
colleague,
tracy
and
funeral,
be
able
to
answer
that.
So
that's
really
a
format.
We
don't
have
a
a
fancy,
powerpoint
presentation
for
you,
it's
a
little
bit
of
discussion.
So
first
things.
First,
you
are
very
very
welcome
in
terms
of
how
this
is
going
to
work.
A
I
know
from
chatting
to
my
colleague
ashleen
that
someone
you
already
have
done.
I
may
say
thank
you
for
that,
so
what
we
will
endeavor
we're
not
going
to
interrogate
our
speakers,
but
we're
going
to
try
and
get
a
bit
of
discussion
around
the
questions
because
they're
coming
from
you
so
in
the
course
of
the
next
30
minutes
or
so.
If
something
pops
into
your
mind,
please
submit
a
question
and
actually
we'll
bring
that
forward
and
we'll
discuss
that.
Okay.
A
Well,
then,
now
to
today
and
I've
been
talking
enough,
so
I'm
gonna
ask
all
our
speakers
to
individually
I'll
call
your
name
out
and
then
you
just
quickly
introduce
yourself
and
then
we're
going
to
play
a
couple
of
case
studies.
So
maybe,
if
you
could
start
with
my
colleague,
tracy
tracy
just
give
us
a
little
introduction.
There.
B
Hi
karen,
thank
you
good
afternoon.
Everyone
welcome
to
the
webinar
today,
I'm
tracy
rice.
I
am
the
head
of
business
engagement
here
at
the
college
and
I'm
just
going
to
speak
to
you
today
about
the
work
of
the
business
support
team,
how
we've
been
supporting
businesses
and
indeed,
how
we've
been
supporting
them
through
covert.
C
Sure
yep,
my
name
is
sarah
quillen
and
I'm
registered
manager
for
anne's
home
care,
we're
one
of
the
largest
providers
of
domiciliary
care
in
the
northern
ireland,
and
I'm
here
today
to
let
you
know
the
great
work
that
southern
region
college
have
been
doing
with
us
in
our
cares.
D
Good
afternoon
everybody
and
I'm
the
owner
of
the
dodge,
sevilla
myself
with
my
wife
for
over
the
past
20
years.
I'm
gonna
speak
about
how
src
have
helped
our
company
over
the
last
10
years,
but
specifically
in
the
last
few
months,
how
they
really
helped
us
and
development
products
for
retail
sale.
E
Certainly,
karen
I'm
patricia
mcpolan,
I'm
the
business
intelligence
officer
with
nurian
warren
council,
so
I'll
be
touching
today
on
the
skilled
strategy
and
that
the
council
have
and
the
programs
that
we
have
available
as
well.
A
H
Traditionally,
our
ancestors
voyaged
the
beach
here
for
seaweed,
and
they
would
have
used
that
for
a
curing
remedy
to
cough
some
fluids.
It
was
full
of
vitamins
and
trace
minerals.
So
we
wanted
to
bring
some
of
that
tradition
back
to
life.
We
set
up
our
seaweed
company
called
crawford
drug
seaweed,
company.
H
I
We
did
the
innovators
program,
which
is
a
one-to-one
mentoring
program
funded
by
the
department
for
the
economy
for
crawford
rock.
We
took
them
through
the
mpd
process.
I
would
come
up
to
michelle
or
she
would
come
down
to
the
college
and
I
would
turn
her
up
in
all
the
skills
she
would
need
to
take
a
product
from
concept
to
launch
the
whole
way
through
the
new
product
development
process.
A
Okay,
there
thanks
thanks
margaret
appreciate
that
so
there
we
had
two
briefcase
stories,
I
suppose,
in
the
rule
of
the
higher
level.
Apprenticeship
and
fiona
will
chat
about
it
about
a
bit
later
and
then
my
colleague
they're
working
with
crawford's
rock,
very,
very
interesting,
and
what
they've
been
what
emma's
been
able
to
do
with
that
company
around
new
product
development.
A
B
Thank
you
karen.
Well,
I
suppose
the
team
here
in
in
the
college
work
with
a
range
of
businesses
of
all
sizes
are
supposed
to
put
into
context
today
and
they
the
global
entrepreneurship
week
and
the
focus
and
innovation
and
business
startup,
and
we
very
much
have
a
team
focused
on
supporting
small
businesses.
With
that
innovation
theme,
how
do
they
embrace
innovation?
How
do
they
look
at
how
they
can
develop
new
products,
come
up
with
new
ideas
and
new
services,
improve
processes
in
their
business
and
take
their
business
to
the
next
level?
B
So
we
have
a
team
of
specialists
and
kieran
you're,
one
of
our
specialists
in
the
team
and
tourism
and
digital
technologies,
and
and
we
really
go
in
and
assess
what
the
need
is
or
help
the
business
to
develop.
That
idea
and
take
them
through
the
processes
to
develop
the
product,
the
service
and
to
bring
it
to
market
and-
and
we
have
funding
to
do
that,
as
in
the
video
emma
was
working
with
a
company
one-to-one
taking
them
through
all
the
various
steps.
B
So
it's
not
just
a
case
of
going
in
and
doing
something
for
a
business
and
stepping
away
it's
going
in
and
showing
them
taking
them
through.
All
of
those
steps
giving
them
the
skills,
so
they
can
continue
to
innovate,
continue
to
develop
what
they
need
to
do
in
their
business.
And
indeed
very
rarely
is
it
a
one-off
intervention.
We
may
do
two
or
three
projects
with
a
with
a
company
and
take
them
through
the
various
different
stages.
B
B
Those
skills
programs
as
well
and
anything
from
level
two
right
up
to
level
five
or
six.
It's
there's.
A
range
of
programs
could
be
leadership
and
management,
digital
technologies,
health
and
social
care,
electrical
training,
that's
a
broad
range,
whatever
companies
need
and
through
covid.
The
department
has
funded
this
training,
100
percent
for
businesses
who
have
less
than
250
staff
prior
to
covert
it
was
75
funded.
So
now,
fortunately,
that
is
now
100
percent
funded.
B
Our
way
through
it
we've
reached
out
to
I
suppose,
to
reassure
businesses
that
we
are
here
we're
able
to
support
them
on
those
webinars
and
indeed
today's
event
is
a
way
of
reaching
out.
We
can't
bring
people
in.
We
can't
you
know,
talk
to
them
face
to
face
in
a
live
event
scenario
at
the
moment,
but
these
webinars
are
a
great
opportunity
to
do
that,
and
indeed
we'd
won
this
morning
and
how
to
move
your
business
into
online
online
shopping,
create
an
e-commerce
store
and
we
even
had
sessions
on
food.
B
A
Yeah
I
mean
the
taking
from
that
for
every
one
lesson.
I
I
think
what
about,
and
I
I'm
on
the
involved
as
part
of
the
team
as
well
seriously
I
mean
is,
I
think,
the
key
message
here.
We
can
help
we're
a
contact
point.
First
of
all,
we
can
help
in
under
a
number
of
different
interventions,
including
the
latter
part.
You
just
talked
about
the
webinars
there,
but
right
across
the
skills
interventions.
A
I
think
what
I
take
from
what
you've
just
said
and
we'll
hear
more
about.
Is
this
notion
of
relationship
building,
which
is
which
is
really
really
critical,
and
I
think
that's
what
the
different
funds
have
enabled
us
as
a
college,
as
a
community
college
to
be
able
to
do
it,
and
I
I
think,
that's
we'll
probably
about
to
hear
some
of
that
relationship
building
that's
going
on
for
more
than
just
three
months
to
six
months,
so
it
would
appear
the
interesting
that
there's
a
lot
really
of
support
at
the
moment
for
businesses.
B
There
is
indeed,
and
just
to
add
to
that
karen
there's
also
support
for
individuals.
There
may
be
people
out
there
who
are
about
to
lose
their
job
or
become
redundant
or
have
their
job.
They
are
significantly
reduced
and
there's
more
skills,
intervention
support
from
the
department
to
upskill,
people
or
train
them
up
for
possibly
new
roles
in
the
future
and
we're
also
offering
short
courses
on
that
at
the
moment.
A
Okay,
tracy:
we
welcome
back
to
you
because
I
can
see
already
we
have
a
few
questions
so
we'll
come
back.
Sarah.
Could
I
turn
to
you,
sarah
and
your
role
at
ann
carr,
which
could
you
enlighten
us
a
bit
of.
First
of
all,
high
src
has
been
working
with
you
and
I
suppose,
give
us
a
give
us
an
idea
of
I'm
sure
it's
very
busy
at
the
moment,
but
give
us
an
idea
of
maybe
part
of
your
growth
plan,
of
where
you're
going.
C
Sure,
well,
you
know,
a
southern
regional
college
has
been
immensely
supportive
and
to
us
as
an
organization,
and
in
it's
over
five
years
we've
been
working
with
the
college
and
in
that
time
they've
helped
us
to
upskill
over
200
staff,
and
we
actually
have
some
stories
where
we've
had
someone
come
on
board
as
a
care
assistant
and
southern
regional
college
have
helped
us
through
level
two
and
level
three
with
that
person
and
gone
on
to
level
five
and
they've
now
progressed
to
managers.
C
You
know,
especially
in
times
like
this
and
when
it's
so
important,
that
our
our
staff
are
skilled
and
infection
control
and
and
all
the
critical
things
that
they
need
to
be.
The
college
has
been
there
with
us
every
step
of
the
way
and
have
been
extremely
flexible
to
the
needs
of
our
our
work
patterns.
We
work
shifts
all
our
staff
work
shifts
and
the
college
has
been
able
to
work
around
that
and
provide
workable
solutions
for
everybody.
It's
great.
I
couldn't
recommend
them
enough.
A
C
A
And
also,
I
think,
the
importance
I
think
you
had
something
very
important
there
about
progression,
but
coming
from
a
level
two
and
being
with
the
college,
all
the
way
up
to
level
five
across
a
range
of
different
interventions,
so
where's,
your
company
going,
you
know
and
what's
that
what's
the
next
two
or
three
years
got
for
your
company.
C
Well,
it's
an
ever-changing
model
and
we're
growing
into
different
trusts.
We
were
primarily
in
the
southern
trust,
we've
expanded
into
the
northern
and
belfast
trust,
and
but
we've
kept
our
engagement
with
the
southern
trust
believer
or
with
the
southern
regional
college.
Throughout
this
expansion,
because
we've
even
had
carers
and
team
leaders
from
other
health
trusts
come
down
to
southern
regional
college,
even
though
there
are
other
colleges,
because
we've
built
that
relationship
up
with
the
southern
regional
college,
we've
had
trey
and
the
trainer
and
we've
had
management
programs.
So
we're
possible.
C
A
Okay:
okay,
thank
you
for
that.
Patricia
thanks
very
much!
That's
you
know
anderson
journey.
I
know
that
your
company
has
been
on.
You
really
have
expanded
and
you're
very
busy
at
the
moment.
Just
happy
if
it
could
bring
you
in
at
this
stage,
tell
us
a
little
bit
about
how
southern
regional
college
has
helped
your
business.
D
Please
well,
we've
been
fortunate
enough
that
our
office
is
just
up
the
street
from
the
src
and
in
yuri,
so
there's
been
a
relationship
to
rna
for
well
over
10
years
on
a
again
initially,
it
was
upscaling
staff
and
that
sort
of
stuff
and
with
food,
safety,
etc,
level,
2
and
level.
Three,
and
what
about
six
years
ago,
we
first
engaged
with
brenda
caligan
and
we
were
introduced
like
a
healthier
sort
of
option.
Obviously
we're
a
hot
food
takeaway
and
there's
always
people
looking
for
a
healthier
alternative.
D
So
brenda
came
on
board
there
and
had
those-
and
basically
it
was
all
new
to
us.
He
never
studied
this,
formerly
the
sad
so
here
to
have
somebody-
and
he
has
a
great
background
from
within
the
food
manufacturing
industry,
so
she
kind
of
brought
that
to
the
table
for
us
and
then
we
then
developed
those
products
for
the
menu
and
recently,
we've
moved
into
our
new
premises
out
in
cambly.
D
Here
on
a
our
long-term
plan
was
to
launch
some
products
for
retail
and
also
to
launch
some
products
wholesale
into
other
food,
restaurants
and
takeaways,
etc.
So
we
had
some
of
the
ground
work
done
and
when
it
comes
to
our
nutritional,
different
information
on
that,
but
it's
one
of
those
things
he
came,
we
kind
of
had
in
the
long
finger
had
to
prioritize
things
and
our
own
business
was
our
priority,
so
the
retail
sector
was
kind
of
something
we
were
playing
awards
and
brenda
had
this
as
well.
D
D
The
gay
lane
stated
that
know
where
our
business
is
considered.
A
food
manufacturing
business,
which
was
was
great
because
it
got
us
to
a
level
on.
I
we
just
got
that
approval
actually
the
second
week
of
the
lockdown,
so
it
all
kind
of
it
all
kind
of
worked
out
lucky
for
us,
you
know,
and
but
then,
when
kovac
kicked
in,
we
we
had
to
shut
the
doors
and
our
four
right.
D
That's
so
it
means
there
was
zero
cash
coming
through
the
doors
we
really
had
to
think
our
feet
and
then
hence
that's
where
the
the
the
kits
and
the
retail
sauces
came
into.
A
D
Launched
this
product,
it's
a
dia
at
home,
a
pizza
kit,
yep,
and
in
that
pizza
kit
you
can't
see
it
there
and
yeah
yeah
you're
allowed.
We
can
see
it
good,
there's
a
dough
balls,
there's
pizza,
sauce
and
there's
cheese
on
their
semolina
as
well.
D
We
kind
of
were
playing
with
the
idea
before
the
lockdown
happened,
knowing
that
trade
was
starting
to
slow
down
and
we
came
over
trying
to
come
up
with
something
that
we
could,
we
could
basically
utilize
our
own
products
for
that
and
a
supermarket
approached
us
and
asked
us.
Would
we
do
it
and
the
thing
just
snowballed
from
there?
D
D
Because
we
were
just
kind
of
out
of
point
was
how
do
we
get
our
products
that
we
have
into
supermarkets?
We've
never
done
it
before.
We
were
kind
of
planning
it
in
the
long
term,
but
now
it
was
like
right.
We
had
to
get
these
things
into
the
shops,
yes
sap,
so
so
brenda
was
there
and
she
came
and
went
through
all
the
all
the
nutritional
information
on
our
sauce
bottles.
All
that
all
that
detail
is
here.
D
Us
hungry,
I
haven't,
had
my
lunch,
yet
we've
never
done
that
before
so
brenda
gated
us
through
that,
and
there
was
other.
There
was
other
fields
as
well,
that
we
weren't
sure
who
who
to
approach
or
what
we
would
go
better.
So
brenda
was
there
and
she
was
able
to
guide
us
our
stairs
in
different
directions
on
other
people
to
reach
out
for
for
support.
So
our
support
and
we
have
a
product
development
officer
and
the
support
she
provides
to
her
exam.
A
D
Yeah:
well,
yes,
it
it
didn't!
Look
too
good
in
week,
one
lockdown,
but
week
three
then,
or
at
that
point
we
see
late
at
the
end
of
the
tunnel
and
since
then,
we've
been
so
we've
opened
up
our
takeaways.
Our
restaurants
closed
because
of
the
restrictions,
but
we
are
we're
we're
behind
this
all
the
way
in
it,
because
we
see
there's
an
market
there
for
us,
so
yeah.
So.
A
Well,
listen
could
just
definitely
continue
success
with
that
and
it's
been
great
for
southern
region
college
to
to
support
you
and
both
brenda
and
emma
both
my
colleagues
and
and
food
innovation.
They
do
many
untold
stories,
so
it's
lovely
lovely
to
hear
that
as
far
back
as
feedback.
So
thanks
for
that
patricia,
it
could
have
come
to
you.
I
I
do.
A
The
neary
morning
down
district
council
launched
a
new
economic
strategy
and
a
lot
chief
exactly
was
it
that
last
week,
and
certainly
we've
been
a
partner
with
the
council
and
in
looking
at
the
regional
economy
in
the
future
and
as
my
colleague
tracy
has
been
involved
with
that
as
well.
Tell
us
a
little
bit
about
about
what
the
council
is
planning
to
do
in
terms
of
strategy
for
skills
and
innovation
and
entrepreneurship.
E
Yeah
well,
the
the
regeneration
economic
development
strategy
launched
just
last
week
has
a
strategic
thing
within
that
to
improve
employability
and
skills,
improve
employability
and
skills,
and
both
really
are
interlinked
and
they're
integral
really
to
as
opposed
to
productivity
and
the
likes
of
innovation
and,
as
giuseppe
had
mentioned,
and
really
competitiveness
of
our
and
businesses
throughout
the
district.
E
So
to
ensure
that
we
have
a
an
employable
workforce,
we
really
need
to
work
to
get
people
upskilled
and
get
them
re-skilled
and
maybe
into
other
employment
and
as
opposed
to
underpin
that
ethos
of
lifelong
learning
and
neurimorn
council.
A
Yeah,
no,
I
think,
that's
critical.
I
mean
certainly
all
the
agencies,
both
through
a
number
of
different
interventions
and
you
need
to
work
in
collaboration,
and
I
think
that's
really
starting
to
come
to
the
fore
now
and
has
been
and
certainly
well.
The
economy
is
demanding
that
businesses
are
demanding
that
and
you
know
again
and
two
of
the
regional
colleges
in
your
district.
We
have
been
working
together
in
the
past
and
will
continue
to
do
so
through
a
number
of
different
interventions.
A
A
You
know
we
can't
work
out
on
our
own,
so
that's
really
really
great
to
hear
that
the
the
council
is
behind
and
no
doubt,
there's
very,
very
real
challenges,
obviously
with
the
pandemic
that
we're
that
we've
been
facing
and
the
repercussions
of
that,
but
also
prior
to
that-
and
we
were
really
going
to
very
very
soon
face
a
new
trading
regime
for
all
of
us
with
with
brexit
and
what's
that,
what's
going
to
unfold
so
agencies
working
together
and
support
being
available
for
businesses,
it
is
absolutely
critical
that
they
feel
that
there's
somewhere
they
get
to
go
and
and
ask
for
help
and
patricia
doug
we'll
have
a
few
questions
coming
in
towards
the
end
of
the
session.
A
To
you
at
this
point,
I'd
like
to
chat
to
fiona
if
you're
there
fiona,
I'm
not
too
sure
if
we're
able
to
see
your
video,
but
even
fiona,
if
you
can
hear
us
okay,
fiona
from
your
end
of
it
in
the
college,
could
you
tell
us
a
little
bit
about
the
support
that
that
src
has
been
offering
both
to
businesses
and
and
to
individuals?
Please.
F
Okay,
karen
hopeful,
hopefully
the
sound,
is
okay.
We
can.
F
Yeah
I
had
a
few
technical
hitches
earlier
right.
Okay,
well,
look
basically
just
to
give
the
the
business
community
some
information
about
the
apprenticeships
that
we
offer
here
in
the
college
and
really
you
know
apprenticeships,
for
us
as
a
college
are
really
really
important.
Not
only
you
know
to
maintain
you
know
the
talent
pipeline
for
employers,
but
also
to
provide
you
know,
a
mechanism
for
the
wider
community
to
develop
skills
the
need
to
actually
access
better
employment
opportunities.
F
So
for
us,
probably,
you
know
up
until
the
last
actually
six
years.
Our
focus
was
very
much
at
level
two
and
level
three
and
then
over
the
last
six
years,
we've
started
to
grow
into
the
whole
higher
level,
apprenticeship,
space
and
and
that's
something
we
are
continuously
growing.
F
So
just
to
give
you
a
you
know,
an
idea
of
the
scale
of
numbers
that
we
would
have
at
level
two.
We
would
have
201
enrollments
at
level
two
apprentices
at
level,
three
we
would
have
464
and
at
level
five.
We
have
about
186,
so
in
total,
on
an
annual
basis,
we're
averaging
in
and
around
5900
enrollments
for
apprenticeships
right
across
the
provision.
F
Wow
and
just
just
to
explain
that
they
obviously
span
across
27
programs
at
level
two
and
three
yeah,
and
there
are
further
programs
at
our
higher
level.
Apprenticeship
program:
okay,
okay,
with
619
employers,
to
deliver
our
training
for
success,
apprenticeship
and
higher
level.
Apprenticeship
provision
and
63
of
the
jobs
offered
this
year
for
our
new
higher
level
apprentice
starts,
are
actually
all
new
employers.
So
we're
always
looking
for
new
employers
and
new
opportunities
to
develop
new
curriculum.
A
A
Yeah
yeah,
I
mean
just
purely
on
on
some
of
the
things
that
you
were
sharing
with
us.
There
are
fiona,
I
mean
850
to
900
apprentices.
Is
that
right.
A
I
mean
you
know
for
that:
that's
that's
that's
very,
very
considerable
and
619.
So
over
600
employers
and
63.
A
You
were
saying
there
are
new,
so
I
mean
I
I
know
prior
to
what
happened
in
the
last
six
months
and
I
certainly
know
as
a
college
and
one
of
the
six
colleges
there's
been
a
real
focus
on
this
higher
level.
Apprenticeship
model
and
we've
been
very
successful
with
that
and
obviously
but
what's
happened.
Some
businesses
have
had
difficulty
in
taking
a
higher
level
apprenticeship
so
on,
but
maybe
if
you
could,
could
you
give
us
a
wee
flavor
just
of
some
of
the
types
of
higher
level
apprenticeship
there
and
maybe
what's
coming
down
the
track.
F
Yes,
I
can.
I
can
indeed,
I
suppose,
karen,
it's
really
important
to
say
that
you
know
for
us
ensuring
that
our
curriculum
offer
meets
the
emerging
demands
from
industry
is
really
really
important.
You
know,
there's
no
point
in
us
developing,
you
know
curriculum
if
it's
not
meeting
the
wider
needs
of
the
employers
that
are
out
there.
F
So
I
know
in
1920
we
have
been
very
actively
involved
with
the
development
of
the
new
engineering
apprenticeship
that
came
to
before,
and
that
was
as
a
result
of
an
employer
forum
and
we
developed
that
new
engineering
apprenticeship
at
level
three
and
really,
then
some
of
the
other
developments
have
been
mainly
around
the
whole
level,
five
space,
which
is
a
higher
level
apprenticeship
portfolio.
F
So
to
give
you
an
idea,
I
mean
our
higher
level
apprenticeship
provision.
In
september
2016,
we
had
38
new
job
roles
in
this
year,
even
even
taking
into
consideration.
You
know
the
covert
19
pandemic.
You
know
we're
averaging
around
93
95
new
job
roles,
so
that
is
huge
and
you're
like
you
know,
for
us
to
obviously
be
to
be
creating
those
job
roles
in
the
wider
economy.
F
A
lot
of
our
developments
are
very
much
focused
in
stem
areas,
and
you
know
in
in
this
academic
year
for
2021,
we've
introduced
three
new
higher
level
apprenticeship
routes
and
they
are
digital,
construction
and
digital
marketing,
advertising
and
communication,
and
hospitality
and
tourism
with
specialisms,
and
what
I
can
say
is
over
the
next
two
to
five
years.
F
We
are
investing
extensively
in
widening
our
higher
level,
apprenticeship
offer
and
we're
looking
at
top-ups
for
level
six
and
we're
currently
exploring
new
areas,
we're
looking
at
product
design
and
manufacturing,
automotive
and
technical
management
and
fintech
computing
data
analytics
and
some
national
healthcare
operatives.
So
it's
definitely
a
huge
priority
for
us
at
the
moment.
A
Okay,
I
mean
there's
a
lot
again
as
we're
chatting
with
tracy
there.
There's
a
there
seems
to
be
a
lot
going
on,
certainly
in
terms
of
both
the
higher
level
apprenticeship
and
the
ordinary
ordinary
apprenticeships.
A
I'm
waiting
for
some
of
the
questions
to
come
to
the
fore
here,
I'm
unable
to
see
them
at
the
moment
when
we're
going
to
ask
my
colleagues,
but
I'm
going
to
just
share
one
out
that
sarah
has
here
for
the
panel
and
I
have
a
small
local,
are
my
business
and
we
need
help
with
marketing
and
business
reduction
methods
are
the
students-
and
this
is
perhaps
to
tracy
or
to
feel
that
so
I'm
not
just
sure
yet.
A
F
A
F
Care,
if
I
could
just
come
in
there,
obviously
you'll
have
heard
me
say
earlier
that
we've
just
launched
the
new
higher
level
apprenticeship
in
digital
marketing,
advertising
and
communication.
F
We
commenced
the
program
in
january
2020
with
a
very
small
cohort
and
we
obviously
have
brought
on
a
new
cohort
for
september
now,
whilst
some
of
those
the
students
that
are
a
higher
level
apprenticeship
and
they're
actually
employed
for
an
employer,
we
do
have
a
part-time
route
and
my
understanding
is.
We
have
about
20
students
that
are
currently
studying
that
qualification
on
a
part-time
basis.
F
So,
therefore,
if
there
is
a
business
that
is
looking
for,
perhaps
a
student
to
work
with
them,
if
they
could
send
us
through
their
details
and
I'll
forward
it
on
to
the
course
team.
A
Okay,
yes,
and
that
will
be
great
thanks
for
that
fiona
anderson
on
the
higher
level,
apprenticeship
and
digital
marketing.
That's
interesting!
That's
interesting
to
hear
and
maybe
tracy
you
know
this
particular
business.
I
don't
know
the
type
of
the
business,
but
it's
a
small
local
business
in
arma
and
they're
asking
for
opportunities
with
mentoring,
I'm
I'm
I'm
taking
that.
We
could
help
out
there.
B
We
work
very
closely
with
abc
council
as
well
to
support
the
businesses
there
and
obviously
our
college
spans,
both
council
areas
and
and
we
work
in
partnership
through
different
initiatives,
with
both
councils
to
support
and
reach
out
and
get
the
word
out
there,
because
we
can't
have
business
with
all
those
needs.
But
both
councils
also
have
various
support
programs
that
we
refer
to
each
other
and
to
make
sure
that
the
business
is
supported
either
way.
A
Okay,
great
because
there's
a
couple
of
questions
here,
just
kind
of
it
relates
to
this
morning's
this
morning's
talk,
but
I
I'd
like
to
share
it
with
everyone
here.
I've
recently
formed
an
online
store
with
our
boutique.
It's
not
going
as
fast
as
I
would
have
thought.
I
have
boosted
posts
added
shop
online,
improved
all
around
the
store
posts,
all
around
the
store
I've
actually
promoted
online.
Ideally,
I
would
like
an
intern
to
work
on
this.
F
Kieran,
if
I
could
just
come
in
there
and
obviously
try
and
answer
that,
and
currently
with
our
foundation
degree
students
that
we
have
at
the
moment
there
are
a
number
of
students
there
that
are
in
the
computing
and
perhaps
the
multimedia
space,
and
that
would
be
actively
looking
for
projects
to
currently
work
on
at
the
moment,
because,
obviously
their
placement
element
of
their
program
due
to
covert
is,
is
sort
of
it's
sort
of
limited
at
that.
F
You
know
in
the
current
circumstances,
so
therefore
I
mean
if
there
was
something
there,
we
may
be
able
to
match
them
up.
You
know,
potentially
with
that
business
if
it
would
really
depend,
we'd
probably
need
to
tease
out
a
wee
bit
more
about
what
it
actually.
A
Is
we'll
ask
that
individual,
then
just
to
submit
their
business
and
we'll
endeavor
to
return
to
to
get
back
to
see
if
we
can
help
out
there's
a
couple
of
interesting
ones
coming
to
the
forum
as
well
and
I'll
take
this
next
one
as
a
local
art.
Now
this
is
to
the
whole
panel,
so
I'll
be
interested
in.
What's
that
who
wants
to
come
in
on
this
one
and
as
a
local
artist?
How
do
you
tap
into
the
bigger
market
any
advice
on
not
losing
your
local
identity?
A
You
know
I
have
a
slight
idea
who
this
might
come
with.
I,
I
guess
you
know,
there's
a
number
of
things
there
in
all
types
of
I
start
and
then
we'll
throw
it
out.
You
know.
No
doubt
what's
happened
in
the
last
nine
months
in
priority
with
the
pandemic,
it
has
changed
and
we
you
hear
the
words
like
pivot
and
flip
and
that
definitely
is
quite
dominant,
but
you
can't
afford
first
of
all
to
ignore
online.
So
that's
the
first
thing,
the
bigger
market.
A
I
mean
that's
now
over
the
last
nine
months
and
darren's
presentation
this
morning
about
e-commerce
and
were
you
know
he
was
talking
about
when
people
walk
into
a
shop,
80
percent?
Seventy
five
to
eighty
percent
have
a
phone.
Now
we
don't
have
the
actual
details
of
the
transactions
percentage
there.
A
But
to
this
quest
person,
artist
I'll
be
saying,
never
lose
your
identity.
In
fact,
that's
what
is
so
enticing,
what
that's?
What
attracts
customers
is
local
and
where
an
artist
or
a
food
producer
has
an
association
with
the
local
environs.
That's
the
big
attraction.
So
for
this
artist,
it's
looking
at
what
that,
I
would
say
they
need
to
be
trading
online,
and
I
would
say
then,
and
in
later
times
through
my
colleague,
calhoun
and
bran
as
well.
We've
been
exploring
trading
online
through
virtual
reality
platforms
and
we
will
have
a
workshop
on
that.
A
Coming
up.
We've
already
had
one
so
for
an
artist,
you
could
have
a
virtual
reality
gallery
and
you're
still
very
much
you're.
You
yourself,
but
an
artist
has
to
be
prepared
to
embrace
online
is,
is
my
simple
answer
and
I'm
going
to
throw
that
to
to
giuseppe
and
then
to
sarah
as
our
business
representatives
here,
if
you
want
to
add
anything
to
that
as
an
artist
giuseppe,
how
would
you
tap
into
the
bigger
market.
D
I
don't
know
about
an
artist
now.
You
know
food
satisfactory
food.
Well,
I
come
from
a
chef
background,
so
I
have
a
real
passion
for
food,
so
we're
just
trying
to
expand
our
products
outside
of
our
area.
We're
well
aware
that
our
brand
is
strong
in
the
local
area,
but
we're
also
aware
that,
outside
of
this
area,
we're
not
really
that
no
one
so
we're
trying
to
work
on
that
and
trying
to
grow
that,
and
hence
we
have
brought
one
of
our.
D
We
kind
of
we've
had
to
shift
a
lot
of
our
people
about
within
our
organization
and
retain
staff
as
much
as
possible
with
a
lot
of
staff,
not
getting
their
orders
and
further
making
that
up
so
we're
trying
to
upskill
people
in
different
areas.
So
one
young
chap
in
particular
he's
one
of
our
main
guys
from
the
restaurant
he's
only
young
he's
enthusiastic.
So
we
have
him
right
here.
D
Doing
sales
he's
never
done
sales
before
we've
never
had
a
sales
rep
before,
but
he's
just
working
he's
using
a
great
app
there
called
salesforce,
which
is
yes
and
he's
reaching
out
there
and
he's
contacting
different
supermarkets
as
far
as
belfast
as
far
as
dublin
so
and.
A
Is
he
doing
that
through
giuseppe
people
shouldn't
I
I
am
familiar
with
salesforce?
I
tried
to
use
it
about
four
years
ago.
We've
been
learning
with
it,
but
certainly
it's
a
very
quite
an
advanced
lead
generation
conversion
platform,
and
does
that
mean
that
this
individual
you've
taken
on
is
based
from
your
office
in
camlock
doing
this
or
is
he
out
visiting
clients,
or
is
it
a
bit
of
both.
D
It's
a
bit
of
both
but
primarily
he's.
This
is
we're
only
at
this
now,
a
few
weeks
and
hey,
obviously,
he's
built
up
a
real
big
portfolio
where
we've
got
a
lot
of
contacts
from
our
distributor
yep.
He
sourced
a
lot
himself
just
online,
just
working
away
at
the
office
working
on
I'm
building
up
that
portfolio.
D
So
there's
a
few
steps
and
where
he
just
with
the
engages
with
the
potential
customer,
you
don't
want
to
bombard
people
with
with
with
the
sale
thing
on
emails,
etc.
So
when
he
reaches
out
introduces
themselves
the
first
email,
the
second
email
introduces
the
product
on
the
third
email.
He
asked
somebody
interested
to
want
to
face
the
face
meeting
so
already
have
gone
round.
I've
I've
gone
with
them
again.
I've
never
done
this
before
this
is
all
new
to
me.
D
Getting
either
arranging
to
meet
people
if
it
suits
them
and
the
current
claim,
but
but
a
lot
of
these
supermarkets
are
all
operating
and
everything's
more
or
less
the
same
that
I
am
okay,
there's
restrictions
in
place
so
we've
met
these
people
engaged
ask
for
their
feedback.
So
again
we
try
to
promote
that
we're
local
and
we
try
to
keep
that
identity.
That
is
a
family-run
business.
It's
still
very
much
it's
very
much
myself
and
fiona
or
at
the
element.
So
that's.
A
E
A
A
longer
time
ago,
in
many
jobs
that
I
did,
it
was
sealed
sales
background
a
long
time
ago
and
sales
is
not
easy,
but
it's
very
different
now
with,
for
a
number
of
reasons,
the
whole
sales
approach
and
what
you've
just
identified
for
us
there.
Picking
up
on
this
morning's,
probably
you
you
adopt
this.
What
I
would
call
the
stepped.
A
And
darren
was
talking
about
that
this
morning,
and
certainly
I
I
respond
to
visuals
so
from
the
you
said,
it
stage
number
three,
so
that
was
color
coded
some
way
for
me
that
three
was
a
warmer
color
closer
to
conversion.
A
You
know
that
that's
that
approach
that
you've
adopted
by
using
one
of
these
sales
platforms
is
very,
very
interesting.
I'm
going
to
come
to
sir
thanks
for
sharing
that
that's
really
interesting.
I'm
going
to
come
to
sarah
just
back
to
the
question,
because
I
think
it's.
This
is
entrepreneurship
week.
Businesses
are
turning
around
and
they
are
flipping
what
they're
doing
they're
pivoting.
These
words
are
very,
very
typical
over
the
last
six
months,
but
you
use
your
growing.
A
C
I
suppose
the
first
bit
of
advice,
I'd
give
to
anyone
trying
to
start
out
or
promote
their
product,
is
to
be
authentic
and
to
think
about
what
sets
them,
apart
from
other
people
in
their
sector,
obviously
were
fish
women
in
the
1c,
especially
if
you
think
of
domiciliary
care,
there's
lots
of
domiciliary
care
companies,
so
we
have
had
to
identify
what
sets
us
apart
from
our
contemporaries,
and
we
promote
that.
So
for
us,
it's
about
quality
and
the
training
that
we
give
and
how
we
look
after
our
staff,
and
we
promote
that.
C
That's
our
calling
card,
that's
our
drum
beat
and
we've
used
different
medias
to
promote
that
we've
we're
onto
facebook.
Now
we
use
facebook
for
recruitment.
We
said
little
good
news
messages
and
good
news
stories
via
facebook,
and
so
it's
about
knowing
what
you're
putting
out
there.
Why
you're
putting
it
out
there
and
don't
lose
track
of
that
and
keep
the
drum
beat
of
that,
even
though
you're
putting
yourself
out
there
don't
lose
sight
of
yourself
and
and
what
you're
trying
to
promote.
A
H
C
Look
we
we,
I
suppose,
from
from
the
very
outside
of
the
organization.
The
organization
was
started
off
by
mcquaid
herself
and
she
started
off
in
the
kitchen
of
her
own
home
and
started
off
with
just
a
few
care
workers
that
has
grown
massively,
but
her
ethos.
She
still
sits
with
us
here
in
the
office
and
her
ethos
has
always
been.
C
If
you're
not
going
to
do
it
right,
don't
do
it
at
all,
and-
and
you
know,
that's
something
that
we
try
and
instill
through
our
training
and
we
keep
in
touch
with
all
our
staff,
be
it
online
now,
through
covet
or
via.
We
send
out
weekly
and
monthly
messages
to
our
staff,
and
we
call
that
the
drum
beat
basically
it's
just
reminding
them
of
of
what
it
is
we
stand
for
and
what
we
hope
to
promote.
A
I,
like
that,
that's
a
good
takeaway
for
everyone.
The
drum
beat
that's
a,
I
said.
That's
a
nice
reminder.
I'm
going
to
come
quickly
then
to
to
patricia
just
in
terms
of
that
that
question
back
from
the
the
the
the
artist.
You
know
any
advice
that
you
would
like
to
share
with
it.
They
want
to
kind
of
you
know
not
lose
their
today,
but
they
actually
want
to
grow
their
business,
patricia.
E
Certainly,
and
will
we
neary,
moore
and
down
desert
council
have
a
program
specialist
program
which
is
called
the
nmd
growth
program?
That
would
be
ideal,
I
think,
for
this
local
artist
and
that
program
will
work
with
individuals
in
in
whatever
area
they
want
to
support
and
so
whether
it
be
with
regard
to
marketing
or
whether
it
be
with
regard
to
and
business
planning
or
financial
planning
and
really
in
any
area.
So
that
really
would
be
key.
E
That
program
looks
at
increasing
the
competitiveness
and
indigenous
markets
and
as
well
in
export
markets
and
there's
a
number
of
our
support
available
in
that
program.
There
are
workshops
available
through
that
program.
There
are
thematic
programs
within
that
program,
and
so
certainly
she
she
or
he
would
be
welcome
to
get
in
contact
with
nmd
business
through
any
of
our
platforms,
facebook
or
twitter
or
directly.
A
So
we
can
share
those
as
part
of
the
the
evaluations
and
the
details
after
this
webinar
would
be
happy
to
to
share.
D
A
John
or
sarah
has
put
forward
another
question:
does
src
tracy?
I
guess
you're
going
to
take
this
one,
but
I
think
I
know
the
answer
does
src
run
on
the
networking
events
for
businesses
to
meet
up
at
present
there
are
a
lot
of
isolated
small
business
owners.
B
Yeah:
okay,
thanks
karen
well,
yes,
post
sorry!
Prior
to
covert,
we
would
have
run
a
number
of
networking
events
and
it
was
great
of
everyone
in
the
room
and
sharing
and
people
would
meet
strangers
and
then
all
of
sudden
swap
business
cards
and
find
ways
that
they
could
work
together
and
help
each
other.
So
they
are
very
effective.
And,
yes,
we
are
planning
to
run
a
number
of
webinars
over
the
next
few
months.
B
But
yes,
we
certainly
could
look
at
how
we
can
facilitate
a
networking
event,
and
indeed
are
some
of
our
colleagues
in
the
chambers
and
the
currencies.
There's
a
lot
of
networks
and
business
networks
out
there.
So
if
you
need
more
information
on
that,
we
can
certainly
send
that
to
you,
there's
a
lot
of
support
and
a
lot
of
networking
going
on
and
we
we
are
also
part
of
that.
B
So
the
answer
to
that
is
yes,
we
will
run
networking
events
and
try
and
bring
businesses
together
and
and
also
sign
up
to
our
to
our
ezine
as
well.
Every
month
you
know
that,
there's
a
lot
of
good
information
there
new
supports
or
whatever's
either
to
help
small
businesses
we
send
it
out.
So,
if
you're
interested,
please
let
ashling
or
sarah
know
and
sign
up
to
that
and
any
suggestions.
You
have
pop
them
back
to
us
as
well
and
we're
very
happy
to
to
address
those.
A
Thanks
thanks,
that's
a
that's
a
great
answer.
There
are
tracy
and,
as
we
pose
just
to
elaborate
as
well
slightly
on
that,
certainly
we
have
a
program
of
winter
webinars
which
certainly
to
christmas
tracy
will
be
online.
Perhaps
they
they
do
run.
They
are
planning
to
run
to
the
end
of
february
and
obviously,
depending
on
on
with
the
pandemic
and
where
we
are
with
everything
there
may
be
the
opportunity
for
certainly
one
of
those,
perhaps
to
be
a
a
a
a
network
type
event.
A
I
should
also
say
that
through
our
partners
and
connected
have
been
very
good
in
supporting
us
down
the
years
through
all
the
six
colleges,
and
there
may
well
be
an
opportunity
when
it's
safe,
to
do
so
to
to
run
an
event
around
innovation
and
entrepreneurship.
Folks,
it's
gone.
45
minutes
is
all
my
stop
watch.
So
that's
what
we
kind
of
was
we're
aiming
towards.
I
just
in
a
way
of
summary
and
on
thanks
thanks
very
much.
A
First
of
all
for
for
sharing
your
stories,
giuseppe
anderson
journey
and
continue
to
expand,
and
likewise
sarah
I
know
you've.
Your
company
has
really
really
really
grown
great.
To
hear
patricia
of
working
in
partnership
with
the
local
agencies
and
we'll
continue
to
do
that,
and
we're
very
very
pleased
to
do
that,
tracy
as
ever
leading
leading
the
way
in
the
business
engagement.
A
That's
so
so
important,
and
you
know
working
with
the
college
with
fiona
and
all
the
team
in
terms
of
the
curriculum
side
of
the
business
and
as
to
how
we
can
help
with
the
not
only
train
the
students
but
liaise
with
businesses
where
students
can
come
and
work
either
through
the
apprenticeship
model
or
student
placement
programs.
Great
to
hear
that
so
listen,
I
don't
see
any
more
questions,
so
it
is
global
entrepreneurship
week.
So
remember
out
there.
A
If
you,
my
advice,
is
if
you
have
an
idea,
jonathan
as
I
was
at
a
workshop
learning
to
draw,
this
is
the
new
thing.
This
is
a
rough
roughs.
What
I
kind
of
sketched
out
I'm
learning
to
draw
again,
that's
so
so
rough,
but
I
took
it
from
a
connected
workshop
this
week.
So
get
it
down
and
you
know
test
it.
Try
it
talk
to
people,
certainly
at
our
college.
A
We
will
be
delighted
to
help
you
with
loads
of
section
in
our
team
of
an
innovation
specialists
tracy
I'm
going
to
kind
of
hand
back
to
you
just
in
terms
of
there's
anything
else.
You
want
to
say
and
then
we'll
close
out.
B
Okay,
but
thanks
everybody
for
your
time,
thanks
to
all
the
panel
and
for
taking
the
time
out
of
your
day
to
join
us.
I
hope
that's
been
useful
for
everyone
really.
The
message
is
your
local
college
is
here
to
support
your
business
and
we
have
a
range
of
supports.
Please
do
pick
up
the
phone
and
and
if
we
can't
help
you
we're
very
work
very
closely
with
our
partners
in
economic
development,
through
councils
and
chambers
and-
and
we
know,
there's
a
lot
of
great
programs.
A
lot
of
great
supports.
B
We
all
are
a
lot
better
than
what
we
were
years
ago
at
working
together
and
not
duplicating
what
we're
doing
so,
there's
no
better
time
to
reach
out
there
and
look
for
the
support,
because
one
of
us
will
have
the
support
that
you
need
and
just
to
wish,
giuseppe
and
sarah
all
the
best
with
their
businesses
and
their
growth,
and
even
in
the
face
of
culverts,
you
know
still
being
able
to
innovate
and
diversify
and
keep
going
and
keep
growing
so
and
and
do
well-
and
I
know
your
sector
is
particularly
busy
at
the
moment
and
as
well.
B
Sarah
and
and
hopefully
you
can
keep
taking
in
the
staff
that
you
need
and
that
we're
skilling
people
up
in
this
those
skills
that
you
need
for
your
business.
So
again,
thanks
to
everyone
and
for
anyone
that
doesn't
know
about
us
or
hasn't
signed
up
to
our
design
or
you
have
all
the
details,
and
I
would
love
to
hear
from
you
in
the
future.
A
Great,
so
thank
you,
everyone
and
we'll
see
you
all
soon
back
in
our
next
webinar.
Thank
you.