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From YouTube: BasingstokeGov 19/07/2022 - Scrutiny Committee
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A
All
right
good
evening
councillors,
visitors
and
officers-
I
just
got
to
read
out
the
fire
and
the
webcasting,
we're
not
expecting
the
fire
alarm,
and
if
there
is
an
alarm
it
will
be
a
fire.
We
asked
we
go
out
the
back
through
the
back
and
congregate
in
the
park
and
obviously
that
we're
going
to
be
webcast
just
to
know
that
we
live
on
live
on
the
internet
and
the
third
thing
is:
if
you've
got
your
mobiles,
put
them
on
silent
or
switch
them
off.
A
A
B
A
Ask
the
circo
representatives
to
present
their
their
findings
or
whatever,
and
what
we're
trying
to
do.
We've
allowed
45
minutes,
but
we
could
go
over.
We
don't
want
to.
We've
got
a
big
agenda
tonight,
but
so
when
it
does
come
to
questions
and
different
things,
can
we
be
precise
and
try
not
to
double
questions
up?
As
I
say,
we've
got
a
hell
of
a
big
agenda.
C
Hello,
everyone,
my
name,
is
aaron
striker
and
I'm
the
contract
manager
on
behalf
of
circle
on
the
basing
stoke
and
heart
contract
to
my
right
is
james.
Farker
he's
our
regional
operations
manager
within
within
the
west
region
and
to
my
left
is
andrew
ziniski,
our
managing
director
for
citizens
services.
C
So,
just
to
give
you
a
bit
of
background,
I
appreciate
you
guys
know
your
borough,
but
we'll
just
give
you
a
bit
of
background
what
we're
doing
so,
obviously,
there's
a
there's,
a
property
count
of
approximately
122
000
properties
within
within
the
boroughs
of
beijing,
stoke
and
heart,
because
he's
a
joint
contract.
C
Currently
we
have
115
staff
employed
and
the
makeup
of
those
staff
is
is,
as
it
says,
they're
on
the
slide
room,
but
40
drivers,
65
loaders.
C
We
have
we
are
carrying
vacancies
currently
and
that
is
causing
some
of
the
issues
that
we
will
talk
about
as
we
move
through
the
slide
deck
and
there's
the
fleet.
Okay,
so
we
have
40
refuge
collections
of
it
vehicles.
They
vary
between
split
backs,
so
our
split
back
is
made
up
of
a
70
compartment
in
30
compartment
and
that
will
collect
recycling
and
then
we've
got
standard
vehicles
that
collect,
refuse
and
our
garden
waste
collections.
C
We
need
garden,
we
do
bulky
and
we
also
do
sort
of
container
management,
so
delivery
of
bins,
sacks
and
the
collection
of
lost
bins
and
old,
broken
bins
and
we've
got
bundle
of
these
down
there
twice.
But,
okay,
so
just
to
give
you
an
idea
of
sort
of
the
collection
volumes
on
a
monthly
basis
across
both
contracts,
we're
collecting
close
to
766
000
collections
and
that's
sort
of
broken
up
between
the
refuse
recycling,
the
garden
and
the
regular
clinical
collections.
C
So
we
completely
understand
that
you
know
performance
is,
is
is
not
good,
it's
poor!
We
just
want
to
talk
about.
You
know
the
issues
we're
experiencing
and
why
we
think
they
are
so
on
on
this
slide.
This
is
a
a
summary
of
the
performance
within
basing
stoke,
so
amazing
circle
alone
we're
collecting.
C
We
should
be
collecting
552
000
collections
per
month,
and
that's
that's
split
up
across
those
those
figures
there
for
refuge,
recycling
and
garden,
refuse
being
weekly
recycling,
being
fortnightly
and
garden
being
fortnightly,
as
you
can
see
from
the
top
left
corner.
So
this
these
these
stats
are
for
the
whole
of
may
in
the
whole
of
june
and
that
that
top
left
corner
bar
chart
is
breaking
up
sort
of
by
week
commencing
those
are
the
collections
that
we
haven't
done
as
per
the
collection
schedule.
C
So
if
they
were
due
on
that
day,
we
haven't
hit
that
target
of
collecting
on
schedule
and
it
works
out
to
about
just
over
13
of
collections
being
late
in
the
vase
and
soak
area.
Obviously
we
appreciate
that's
poor
and
you
know
we're
doing
everything
we
can
to
work
on
that.
C
So
they
are
sort
of
our
two
main
problem
areas
and
in
the
bottom
graph
the
the
little
line
graph
with
the
numbers
annotated
above
the
days
that
is
showing
us
how
many
collections
we've
missed
on
those
days,
but
for
that
whole
period,
that
is
not
just
a
one-off
week,
that
is
for
the
the
period
of
may
be
in
may
to
the
end
of
june.
So,
for
example,
we've
missed
25,
741
monday
collections
in
that
those
two
months.
C
C
So
this
is
the
fortnightly
garden
service,
so
the
average
completion
within
beijing
stoke
for
the
month
of
june-
and
that
is
only
the
month
of
june-
is
88.
So
around
24
000
collections
of
172
and
a
half
thousand
collections
were
not
made
on
on
the
sorry
recycling.
This
is
not
garnish.
This
is
recycling
24.
C
Nearly
24
000
were
not
made
on
the
scheduled
collection
day
of
a
hundred
and
seventy
two
and
a
half
thousand
and
again
similar
to
the
previous
graph.
It
just
shows
a
breakdown
of
how
that
was
across
the
weeks,
commencing
in
that
top
center,
that
bar
sorry
bar
graph
and
then
you've
got
the
the
red
and
the
blue
line
going
across
the
page.
C
That
shows
us
that
nearly
13
of
all
collections
on
recycling
within
beijing
stoke
were
late,
so
they
were
not
made
on
the
scheduled
day
and
again,
you
can
see
the
line
graph
with
the
annotated
numbers
by
day,
that's
sort
of
showing
us
how
many
of
those
collections
that
were
missed,
what
what
day
they
were
associated
with
or
were
late
sorry,
what
day
they
were
associated
with
and
again,
we
can
still
see
that
it's
a
rolling
problem
when
we
miss
a
few
at
the
beginning
of
the
week.
C
C
So
this
is
a
slim
similar
slide
for
garden
waste
in
phasing
soak
only
as
to
the
recycling
side,
we've
just
seen
and
the
summary
on
the
first
slide.
C
So,
unfortunately,
the
picture
for
garden
is
is
worse
again
and
that
comes
back
to
sort
of
the
hierarchy
of
priorities,
refusing
clinical
being
sort
of
the
the
priority
services
recycling
coming
in
under
that
and
then
guarding
sort
of
slightly
further
down
the
list
of
priorities.
C
We
are
struggling
to
get
those
rounds
and
I
will
explain
why
a
bit
later
on
because
of
driver
shortages,
but
I'll
come
on
to
that
in
a
little
bit.
So,
unfortunately,
the
average
scheduled
completion
rate
for
bayes
state
garden
collection
was
23,
so
that's
23
of
the
commissions
occurred
on
the
scheduled
day.
C
The
rest
are
late,
so
yeah
so
of
38,
000
about
29
000,
do
not
occur
or
in
that
month
of
june
did
not
occur
on
the
collection
day
and
again,
we
sort
of
been
able
to
identify
that
we
we've
got
peaks
and
troughs
through
the
week
so
tuesday,
wednesday
and
thursday
are
our
most
impacted
days
and
that's
just
just
how
how
the
garden
list
is
sort
of
being
scheduled
across
across
the
week.
C
The
problem
is
it
rolls,
monday
to
friday,
exacerbates
the
situation
rolls
into
a
saturday
and
then
has
a
knock-on
effect
for
heart
when
we
collect
heart
the
following
week
and
then,
unfortunately
that
then
affects
pacing
stoke
in
the
week
after,
because
we
are
struggling
for
the
drivers
to
put
those
rounds
out
consistently.
Unfortunately,.
C
So
we
we're
working
to
take
a
root
cause
analysis
alongside
the
client
team,
so
I
saw
I
think
we
sort
of
touched
on
this,
so
why
do
we
believe
this
is
a
problem?
So
basically
we
have
issues
collecting
one
day
to
the
next,
because
we're
still
collecting
the
previous
day.
So,
if
we're
in
monday's
area
we
to
get
to
tuesday's
work,
we're
adding
extra
driving
time.
C
So
obviously,
if
we're
not
completing
on
a
day
we're
having
to
go
back
to
that
work
and
then
transition
to
that
day's
work,
creating
extra
transit
transit
time,
I've
touched
on
the
driver
shortage.
This
is
has
been
a
problem
that
has
really
hurt
us.
We
are
I
talk
about
what
we're
doing
about
that
and
what
we're
trying
to
do
to
improve
that
situation.
C
But
a
lot
of
this
comes
down
to
not
having
the
drivers
to
put
those
rounds
out.
That's
particularly
why
the
garden
way
service
is
the
level
of
performance
we're
seeing
we've
had
supervisor
vacant
vacancies,
so
that
has
meant
we've
not
been
able
to
get
the
teams
out
there.
Monitoring,
looking
after
our
guys,
making
sure
they're
on
point
doing
the
job
we've
asked
them
to
I've
just
already
touched
on
moving
zone
to
zone
loses
us
time.
C
So
if
we're
on
tuesday
having
to
clear
monday's
work
still
and
then
transitioning
over
to
tuesdays,
it
could
add
quite
a
bit
of
time,
especially
in
a
dust
car
where
we,
you
know
it's
a
slower
going
access
issues
and
so
on.
We
know
we've
got
increased
tonnages
so
particularly
on
recycling
we've
seen
increased
tonnages
sort
of
off
the
back
of
covered.
Really
lots
of
people
have
changed
the
way
they're
working,
more
people
working
from
home,
so
we're
seeing
an
increased
level
of
tonnages
in
the
in
the
domestic
area.
C
What
we're
planning
to
do
is
put
additional
rounds
out,
and
we
will
absolutely
do
that,
but
right
now
that's
hindered
by
this
driver
shortages.
As
soon
as
we
get
the
drivers,
we
get
these
additional
rounds
out
which
will
help
improve
performance,
but
we'll
also
then
look
to
better
balance
those
rounds.
So
some
of
the
rounds
have
become
a
little
bit
imbalanced
due
to
the
slight
differences
in
tonnages
changing
in
other
areas
sort
of
at
a
greater
level
than
in
other
areas.
C
C
So,
if
you're
coming
into
a
difficult
day's
work,
you
know
they've
not
got
the
greatest
motivation
motivation
to
to
come
into
work.
Do
that
job
and
do
it
well,
we're
obviously
tackling
that.
But
the
easiest
way
for
us
to
do
that
is
to
get
these
rounds
out,
get
the
drivers
on
those
rounds
and
make
everyone's
life
better
by
balancing
that
work.
C
But
the
impact
of
this
is
we
are
struggling
to
contain
the
impact,
as
I'm
sure
you're
all
aware,
work
is
rolling.
People
are
not
getting
affections
on
on
the
daily
basis,
and
I
appreciate
you
know:
you're
getting
high
cool
volumes
in
your
call
center.
C
So
this
is
a
little
bit
about
the
service
improvement
plan
with
regards
to
containers
management
service.
So
we
had
issues
with
our
our
container
deliveries
and
all
collections.
The
management
of
the
container
service,
as
you
can
see
from
those
graphs
you've
got
basic
stock
on
the
left
heart
on
the
right.
We
were
well
outside
sla.
C
We
were,
we
were
not
delivering
within
the
sla
and
therefore
failing
our
kpi.
We've
changed
that
now
we're
back
within
sla.
Where
previously
we
were,
we
were
utilizing
htv
drivers
to
do
to
do
this
service.
C
They
were
the
first
to
be
taken
to
backfill
the
waste
and
recycling
rounds
when
we
had
the
driver,
shortages
or
sickness.
Anything
like
that.
C
What
we've
done
since
is
recruit
three
and
a
half
ton
drivers
or
seven
and
a
half
ton
drivers
that
don't
have
hgv
entitlement
that
way
they
are
ring,
fenced
to
that
service
and
they're
a
little
bit
easier
to
come
by
than
our
class
two
hdv
drivers
that
we
need
for
the
refuge
collection
vehicles.
C
C
We
sort
of
did
this
as
well,
but
there
was
always
an
ask
of
us
to
move
to
a
zonal
approach
of
deliveries
and
what
that
meant
was.
You
know
we
divide
the
map
up
into
ten
areas
say
so
that
you've
got
ten
days
and
you
deliver
just
to
those
areas.
But
what
we
found
was,
for
example,
the
newbury
area.
C
You
might
only
get
three
jobs,
whereas
the
central
basin
stake,
you
might
have
60
jobs
and
you
wouldn't
necessarily
be
able
to
deliver
the
the
beijing
stoke
work
in
one
day,
so
we're
taking
a
more
sort
of
dynamic
or
fluid
zonal
approach.
We're
still
grouping
it
by
zone,
but
we
are
assessing
day
by
day
based
on
due
dates
and
the
quantity
of
work
in
that
area
to
make
it
efficient
and
effective.
C
So
still
sort
of
carrying
on
with
the
service
improvement
plan,
so
we
are
prioritizing
key
people
and
operational
issues,
so
this
is
more
to
do
with
our
we'll
talk
about
deliveries.
This
is
more
now
to
do
with
our
recycling,
our
core
services,
our
recycling
and
our
garden
waste
in
particular,
not
to
say
well,
you
know
we're
not
we're
still
focusing
on
our
refuse,
but
that
is
a
pretty
settled
service.
C
They
are
assisting
us
with
everything,
recruitment,
everything
sort
of
agency
management,
so
we
are,
we've
had
notorious
problems
with
agencies
sort
of,
but
we
put
them
in
and
then
they
just
don't
show
up
and
then
they'll
show
up
the
next
day
and
they
don't
show
up.
We
need
to
be
managing
that.
Obviously,
and
this
this
resource
is
now
is
now
assisting
us
with
that
process,
we'll
pin
them
off
after
two
days.
We
have
got
internal
agency
options
as
well
now,
so
we
can
get
people
in
a
bit
quicker.
C
We
still
have
to
induct
them,
unfortunately,
but
if
we
just
rely
on
those
people
that
are
turning
up
one
day
and
not
the
next,
we're
just
constantly
going
to
see
these
ebbs
and
flows
of
problems,
so
we're
trying
to
be
a
lot
more
strict
with
those
agencies
and
the
individuals
coming
from
the
agency
recruitment.
So
we've
done
quite
a
lot
on
this
to
try
and
attract
the
drivers.
C
C
It
is
quite
a
competitive
market,
we've
done
benchmarking
exercises
and
we
we've
put
ourselves
above
that
that
sort
of
average,
at
the
very
least
we
yeah,
so
we've
been
with
bench
marketing,
both
the
agency
environment
and
and
the
htv
driver
environment
for
fte
and
so
full-time
employees
we've
launched
we
haven't
launched,
it's
always
been
there,
but
we're
advertising
it,
and
we
have
had
one
individual
received
this
bonus
so
far.
A
referral
bonus
of
250
pounds,
so
if
you
refer
to
us
a
driver,
they
make
it
through
their
probation,
they
seek
on
probation.
C
C
So
today
we
have
employed
four
drivers.
Three
loaders
and
one
supervisor
and
two
of
our
loaders
have
been
enrolled
on
hcv
driver
apprenticeship
program,
and
we
can.
We
can
put
more
of
those
people
on
the
htv
driver
apprenticeship,
but
we've
obviously
got
to
identify
the
right
people.
C
C
We
have
onboarded
more
people,
particularly
drivers
in
that
time,
for
them
just
to
turn
around
sort
of
after
two
or
three
days
to
find
out.
The
work
is
not
for
them
if
you're,
not
from
the
industry
or
you
haven't,
had
experience
with
the
the
nature
of
the
driving
work.
Before
you
know
the
tight
residential
roads,
cars
parked
on
either
side
access
issues,
quite
a
few
reversing
maneuvers,
it
can
be
quite
intimidating
and
they
they
just
they
just
don't.
Last.
Unfortunately,
we
do
our
best
to
be
welcoming,
set
them
up,
give
some
coaching.
C
They
don't
just
go
out
first
day.
They
have
an
assessment,
they
get
coached
but
unfortunately
not
everyone
sticks
it.
Currently
we
have
13
vacancies,
five
drivers,
seven
loaders
and
one
supervisor.
I
am
interviewing
the
supervisors
applicants
beginning
next
week,
so
hopefully
that
role
will
be
filled
very
soon.
We
are
sort
of
backfilling
a
lot
of
those
vacancies
where
we
can
with
agency
when
they
can
provide
those,
and
we
are
getting
support
from
other
contracts,
so
that
supervisor
role
currently
is
being
filled
by
a
milton
keynes
supervisor
to
assist
us
on
contract.
C
And
then
the
staff
engagement-
this
is
a
big
piece.
You
know,
we've
we've
got
to
better
actively
manage
the
absence
process
on
contract.
We
need
to
make
sure
that
they're
reporting
absence.
We
have
got
individual
issues
with
a
walls,
but
we
are
going
through
the
processes
to
manage
these
people.
Unfortunately,
certain
individuals,
let
us
down
from
time
to
time
and
obviously
that
creates
us
issues
deploying
the
rounds.
So
we
need
to
be
managing
those
people.
C
If
I
move
to
the
right
side
now,
so
the
operational
priorities
so
dedicated
support.
So
I
sort
of
mentioned:
we've
got
that
support
from
our
hr.
We've
also
got
support
from
the
operational
excellence
and
analytics
team,
so
they're
helping
us
sort
of
analyze
the
data
get
to
the
root
causes
and
hopefully
help
us
put
the
suggestions
together
that
we
will
take
to
the
client
team.
C
We
can
also
use
that
data
for
round
analysis.
So
when
we
look
at
performance
management
of
these
crews,
there's
several
things
we've
got
to
take
into
account.
It's
not
just
a
case
of.
Are
they
completing?
We
need
to
think
about
tonnage.
We
need
to
think
about
property
count
and
it's
tonnage
by
round
because
it
can
vary
by
area.
Particularly
you
know,
glass
is
heavier
in
some
of
the
more
rural
areas.
C
That's
what
we've
seen
and
glass
is
quite
a
difficult
collection
if
you
think
you're
carrying
a
transfer
bin
down
the
road
to
transfer
these
glass
containers
into
it's
quite
heavy.
It's
quite
it's
quite
a
manual
task,
heavy
manual
task,
so
we're
going
to
use
that
data,
then
to
better
balance
these
rounds,
so
we'll
take
sort
of
group
group
of
properties,
move
them
to
neighboring
rounds.
C
C
So
we
need
to
improve
the
rescheduling
to
provide
more
specific
information
to
impact
residents
about
catch
up,
so
this
is
sort
of
about
the
role
of
work
we
just.
C
Fortunately,
we
do
get
a
good
uptake,
but
we
also
are
relying
on
support
from
other
contracts.
What
the
difficulty
there
is,
they
don't
necessarily
have
the
knowledge
of
the
borough
or
the
knowledge
of
the
way
we
do
things.
You
know
they
might
do
weekly
recycling
or
they
might
collect
glass
in
with
the
recycling
they
might
collect,
refuse
and
recycle
alongside
each
other.
C
It
varies
contract
to
contract
council
to
council,
so
we
need
to
make
sure
that
either
we're
giving
them
the
correct
support
on
those
rounds,
which
sometimes
is
quite
difficult
to
do
when
it's
over
time.
So
it's
just
making
sure
they've
got
someone
with
knowledge
of
the
area,
knowledge
of
the
processes
we
use
all.
We
need
to
be
better
at
pre-arming
them
on
on
what
they
need
to
be
doing
and
how
how
they
need
to
go
about
following
our
processes,
which
differ
to
theirs.
A
We
can
open
it
up
to
questions.
Can
I
just
say
that
what
we
want
is
questions,
but
we
don't
want
wall
work
as
such.
If
you
understand
what
I'm
saying
we're
not
going
through
complaints,
so
I'll
just
make
that,
and
if
you
someone's
asked
a
question,
you
won't
ask
well
if
you've
got
the
answer,
there's
no
point
in
asking
again
so
I'll
open
it
up
to
the
floor.
D
Thank
you
tony
thank
you
for
that.
Thanks
for
your
very
honest
report,
you've
given
us
because
it
is-
and
it's
not
easy
to
sit
up
there
and
to
talk
about
things
where
you
know
things
are
going
wrong
and
to
basically
take
responsibility
for
you
know
what
you're
accountable
for
it's.
It's
it's
tough!
So
thank
you
very
much
for
doing
that
and
coming
to
see
us
today.
One
thing
I
kind
of
picked
up
on
talking
about
this.
You
are
talking
about
the
staffing
issues
and
things.
D
That's
obviously
one
thing
it
seems
like
in
balanced
rounds
and
things
there's,
obviously
their
operational
stuff,
but
also
staff,
and
I,
what
came
out
at
me
is
you're.
Obviously
looking
you
know,
you've
addressed
pay
and
things
you're
talking
about
managing,
potentially
problem
staff.
What
didn't
come
out
at
me,
though,
is
talking
about
how
you
manage
stuff
and,
apart
from
overtime
pay,
what
sort
of
rewards
are
you
offering
your
staff
to
to
try
and
motivate
them
better
and
make
you
know?
D
C
Yeah,
I
think
absolutely
right
we
have
got
you
know.
A
vast
majority
of
our
workforce
are
very
good
they're
doing
a
great
job.
They
do
the
overtime,
so
there
is
a
little
bit
in
historically
with
industry.
It's
that
task
and
finish
nature.
Obviously
we're
not
there
at
the
moment
because
of
the
imbalance
of
the
rounds,
but
we're
offering
additional
training
we're
offering
the
loaders
the
option.
You
know
as
long
as
they
they
are
the
good
members
of
staff.
The
option
to
train
up
skill
to
it
will
pay
for
your
htv
training.
C
Will
you
know,
will
give
you
those
qualifications.
We
obviously
expect
a
little
bit
back
in
times
of
in
terms
of
time
from
them
once
they're
qualified,
but
there's
always
training
options
with
the
the
pay
increase.
There's
also
some
terms
and
conditions
we're
looking
at.
Obviously
I
don't
discuss
them
here,
but
there
are
other
benefits
we
are
looking
at.
We
also
have
this.
These
are
available
to
any
circle.
Employee
circuit
benefits
discount
portals.
E
Can
I
just
add
to
that
so
two
additional
things
that
we
are
doing
in
terms
of
increase
in
wages
and
salaries?
Drivers
have
seen
at
least
a
25
percent
uplift
in
their
wages
as
part
of
the
reward
in
terms
of
reward
as
incentives
for
completing
rounds
or
doing
other
things,
we
always
have
to
balance
that
with
the
health
and
safety
implications,
any
reward
or
incentive.
That
would
encourage
somebody
to
finish
around
also
encourages
them
to
rush
through
a
round,
and,
frankly,
lessons
learned,
that's
dangerous.
C
Yes,
so
yeah
absolutely
fair
point,
so
what
we
are
we
are
doing
is
recognizing
those
crews
or
those
individuals
with
what
we
will
be
putting
in
places
is
the
employee
of
the
month
or
the
crew
of
the
month,
and
we
have
vouchers
and
so
on
that
we
can
reward
those
individuals
with
it's
a
bit
difficult
to
make
it
a
financial
thing,
because
it
just
gets
affected
by
tax
and
everything.
C
But
we
can
offer
just
vouchers.
It's
something
circa
do
quite
well.
We
offer
them
at
christmas,
but
we
can
offer
them
to
crew
of
the
month
employee
of
the
month
when
someone
does
get
a
little
bit
further
beyond.
E
One
other
thing
that
we
do
circo
has
a
very
strong
reward
program.
We
call
it
our
pulse
program
that
rewards
employees
on
on
several
aspects,
including
pride,
in
the
work
that
they're
doing
when
they've
done
a
good
job
when
they
demonstrated
trust
and
meeting
commitments
when
they
demonstrated
innovation
in
terms
of
doing
the
job
better
members
of
this
contract.
E
I
don't
know
how
many
have
won
over
the
last
six
years,
but
I
know
last
year
at
least
one
one,
because
I've
attended
the
rewards
dinner
that
they
attend.
So
there
are,
there
are
there's.
This
program
exists
as
well,
and
I
would
say
at
least
once
every
few
years,
somebody
from
beijing,
stoke
and
hearts
is
recognized
and
recognized
globally
for
the
hard
work
that
they've
done.
F
Thanks
chair
and
thank
you
for
your
presentation
and
again,
as
my
colleague
says,
you
know
thank
you
for
being
here
to
answer
our
questions.
Given
the
circumstances
we're
in,
I
think
it's
interesting
to
listen
to
your
presentation,
because
I
think
a
lot
of
these
issues
predate
the
pandemic
and
it
is
not
because
of
the
pandemic
alone
that
you
have
got
problems.
F
C
Yeah
so
start
with,
I
apologize.
Some
of
the
historic
stuff
is
a
bit
difficult
for
me
to
comment
on
having
not
been
on
the
contract
very
long
I
have
been
with
circo.
I
understand
we
are
we're
doing
a
number
of
things.
One
one
thing
we
need
to
do
is
get
those
get
out
to
our
supervisor
levels,
so
we
need
to
get
the
other
supervisor
in
and
we
need
to
get
them
out
on
the
street
doing
the
management
of
these
crews.
C
You
know
having
the
knowledge
that
the
supervisor
might
be
around
the
next
corner.
It's
not
how
we
want
our
crews
to
feel
at
all,
but
it
just
puts
in
in
the
minds.
You
know
I
need
to
be
doing
my
job
properly.
C
The
supervisor
will
be
checking
on
these
things,
just
pointing
out,
perhaps
where
the
crews
have
just
got
a
little
bit
relaxed
around
certain
standards
and
correcting
those
standards
and
doing
crew
checks,
monitoring
for
their
safety,
but
also
for
you
know
the
safety
of
the
clock,
the
members
of
public,
but
also
for
those
residents
that
we
we
haven't
been
delivering
the
correct
service
levels
to
we
have
with
the
help
of
the
client
team.
We've
got
hotspots
list,
so
certain
properties
will
be
on
these
hotspots
list.
C
They
end
up
in
the
crew
boxes
at
the
beginning
of
the
day,
so
our
allocation
these
hotspots
go
into
the
driver's
box.
The
supervisor
does
the
application
we'll
have
a
little
conversation
with
that
driver
in
the
morning,
ideally
the
whole
crew
and
that
driver
is
expected
or
the
crew
are
expected
to
return
that,
at
the
end
of
the
day,
with
feedback
that
we
need
to
be
sending
to
the
client.
I
appreciate
in
the
past.
We
haven't
been
good
at
that,
but
we
we
are
getting
on
top
of
that.
C
The
other
aspect
of
those
hotspots
is
it's
not
just
for
the
crew
again,
it's
for
those
supervisors
to
have
that
list
based
on
their
areas
of
management,
to
go
and
follow
up
those
crews.
Just
check
that
it's
been
done
hasn't
been
done.
We're
going
to
inconvenience
that
crew
by
bringing
them
back
there
to
correct
that
so
that
next
time
around
you
know
they
won't
make
the
mistake
because
they
don't
want
to
be
pulled
back
there
or
it
just
might
just
be
an
education
piece.
They
might
not
be
doing
it
deliberately.
C
We
just
need
to
better
train
them
on
the
device
or
just
make
them
aware
that
isn't
assisted.
We
certainly
don't
want
to
be
upsetting
our
assisted
customers,
because
they
are,
you
know
some
of
the
most
in
need
within
the
borough,
but
a
big
piece
of
it
is
around
the
supervisors
being
out
on
street
and
and
we're
almost
at
the
super.
What
we
are
at
supervisory
level.
We
need
bait
with
support
from
mk
from
milton
keynes
contract,
but
once
we
recruit
into
that,
we
will
have
a
better
presence
on
street
following
up.
F
Thank
you.
I
I'm
struggling
to
understand
how
a
supervisor
is
going
to
make
that
level
of
difference
across
the
entire
borough.
With
respect
but
and
and
just
to
say,
I
mean
I
think,
for
me,
the
staff
doing
a
it's,
not
they,
who
I'm
in
any
way
shape
or
form
blaming,
because
I
see
them
stretched.
F
That's
what
I
say
it's
my
residency,
that's,
what
all
our
residency
they
are
stretched.
They
are
trying
to
deal
with
a
service
that
is
not
capable
of
delivering
for
our
borough,
because
you're
too
thin
as
serco
on
this
contract.
You
have
not
delivered
enough
results
to
service
this
contract.
In
my
opinion,
in
my
residence
opinion
you
are
too
thin.
They
are
running
to
walk
and
that's
the
issue
and
I
feel
for
them
because
they're
at
the
front
end
of
what
you
haven't
got
right
at
your
end.
F
In
my
opinion,
and
in
that
circumstance
I
don't
wish
them
to
anyway
be
blamed,
but
the
problem
is
my
residents.
Our
residents
are,
on
the
other
end
of
it,
because
they're
suffering
from
those
issues
because
they
get
the
resident
they
get
the
angry
resident,
come
out
and
have
a
go
at
them
for
the
issues
that
are
actually
managerial
issues
that
you
need
to
resolve
on
the
contract.
C
Yeah,
so
if
I
sort
of
insinuated
that
we've
got
problem
with
our
crews,
we
haven't
they're
good
they're
doing
the
best
they
can.
We
just
need
to
be
helping
them
with
the
the
final
points.
This
is
it's
the
bins
going
back
to
the
correct
places,
but
we
would
be
better
able
to
do
that,
and
we
will.
You
know
we
won't
stretch
them
as
much
when
we
can
get
those
rounds
up
when
we
get
the
htv
drivers
in
the
door.
C
A
G
Thank
you
chair
and
thank
you
for
the
presentation.
I've
got
a
few
questions.
The
first
one
is
around
the
staff,
so
it
seems
very
one-way
at
the
moment,
with
the
rewards
packages
that
you
do,
that
you
offer,
do
you
have
any
staff
forums
or
do
you
have
a
staff
survey
because
you've
got
these
incentives,
the
guy's
getting,
but
if
your
recruitment's
low,
then
maybe
it's
just
not
working.
C
Yeah,
so
I
think
we
do
have
to
bear
in
mind
that
there
is
there
is
a
htv
driver
shortage
nationally,
but,
yes,
we
do
have
those
problems,
but
in
the
past
perhaps
we
haven't
been
making
sure
that
the
guys
are
aware
of
doing
all
the
teams.
Sorry
are
aware
of
them:
we
we
need
to
better,
promote
them
and
better
schedule
those.
So
we
are
we've
got
now.
We've
got
dates
in
the
diary
for
health
and
safety
committees.
C
C
G
It's
a
lot
about
culture,
I
mean
my
day.
Job
is
operational
as
well,
and
I
go
over
the
guys
on
the
ground
and
for
them
there's
a
sense
of
pride,
a
sense
of
family
within
their
teams,
and
I
think
if
you
could
get
that
within
circo,
that
would
be
fantastic
and
people
have
been
there
for
20
years
and
they
don't
want
to
leave
because
they
feel
valued.
G
I
think
that's
really
important,
and
so
my
other
question
is
more
logistical:
pre-k
va,
do
you
rearrange
the
right
the
roots
and
then
a
lot
of
work
went
into
that
because
we
had
a
lot
of
new
housing
estates
and
it
just
wasn't
working.
Do
you
think
the
new
routes
are
working?
Now?
I
suppose
you
could
say
we
are
post-covered
and
that
or
would
they
need
to
be
re-looked
at
again.
E
Yeah,
because
this
is
something
that
I've
looked
at
as
well,
including
just
at
the
start
of
covid
two
things
that
determine
if
a
round
is
properly
structured,
how
long
does
it
take
to
collect
all
of
the
bins
or
sacks
depending
on
the
round,
but
the
other
variable
is
how
much
time
is
you're
picking
up,
because
you
have
to
interrupt
your
round
at
some
point
to
stop
go
to
the
tipping
station
unload
it.
E
So
whilst
it
may
seem
like
a
simple
thought
that
but
houses
haven't
changed,
they
haven't
moved
around.
Why
do
you
need
to
change
the
rounds?
E
G
I
think
from
what
you
said
with
the
catching
up
of
the
roots
were
constantly
falling
behind.
Time
is
an
issue.
C
You
might
be
doing
the
child
care
in
the
end
of
the
day
and
so
on.
It's
not
something.
We
don't
do
elsewhere.
You
know,
particularly
our
london
boroughs.
We
have
you
know
morning,
shifts
afternoon,
shifts
night
shifts
it's
all
stuff
we
can
explore,
but
it
would
be
reliant
on
being
able
to
get
the
drivers
into
those
shifts
in
in
the
national
shortage
that
we
are
seeing.
G
And
it's
you
know,
it's
like
your
hands
and
I
think
my
final
question,
which
is
a
little
bit
off
topic,
is:
do
you
have
any
women,
refuse
collectors
or
drivers,
and
would
you
look
to
do
a
recruitment
campaign
for
them.
E
Untapped
potential
is
my
answer.
We
do
not
nearly
as
many
as
I'd
like
to
have
and
I'm
not
sure
we
have
any
on
this
contract,
but
we
do
have
some
in
other
contracts,
one
loader.
We
do
so
sorry
yeah,
so
not
up
to
speed.
But
yes,
absolutely.
H
I
just
want
to
repeat
the
thanks
for
coming
in
and
speaking
to
us.
I
appreciate
that
it's
not
easy
sitting
up
there
and
I
I
appreciate,
I
wouldn't
shoot
the
messenger.
That's
the
message.
You
talked
about
your
the
package
that
that
you
offer
you
talk
about
an
hourly
rate.
Could
you
just
tell
us
what
that
is
that
you're
up
there
you're
offering
for
new
drivers.
C
But
it's
the
agency
is
1650
and
there's
obviously,
then
a
margin
for
the
the
agency,
which
we've
also
increased
so
for
the
actual
the
company,
the
agency
company
themselves,
we've
increased
what
we
pay
them
to
encourage
them
to
find
us
drivers,
but
we've
also
increased
the
pay
rate
to
16
pound
50
for
the
agency
drivers
and
we've
also
increased
the
pay
rate
for
our
drivers
to
15
pound
25,
the
difference
being
our
drivers
getting
the
benefits
of
a
full
fixed
contract.
You
know,
they've
got
guaranteed
work,
holiday,
pensions
and
so
the
difference
is
there.
C
H
Thanks
because
I
I
had
seen
the
advert
that
you'd
posted
on
the
circle
website,
I
just
wanted
to
understand
how
that
figure
was
made
up.
I
also
had
a
look
at
viola's
website
and
I
appreciate
it's
camberly
and
walking
that
I'm
going
to
touch
about
now.
It's
only
down
the
m3,
their
pay
rate
is
15
pounds
75
an
hour
for
their
fte.
They
offer
a
1500
pound
joining
bonus.
H
E
Well,
we
just
don't
look
at
one
competitor
when
we
do
that.
So
we
look
across
the
board
and
we
are
constantly
reviewing
it
to
see
what
is
what
remains
competitive.
We
were,
admittedly,
paying
too
little
before
and
we
changed
it.
We
have
had
much
more
success.
H
Yeah
and
so
at
the
final
supplementary,
then
you
you
had
up
there,
your
your
dashboard
of
how
your
targeted
recruitment
was
going
and
that
you
you'd
hired
four
loader
drivers.
I
believe,
could
you
tell
me
a
what
the
time
scales
was
that
you'd
hire
those
those
four
over
we
talking
months
years
and
then
I
guess
the
the
second
supplementary
part
of
that
is.
How
is
your
actual
recruitment
drive
going
since
you've
enhanced
your
package?
Could
you
give
us
any
figures
on
that?
Thank
you.
C
Yeah,
so
those
those
four
are
probably
about
two
months
and
it
varied
because
of
some
notes,
periods
and
so
on
with
their
current
providers
I
sort
of
mentioned
during
the
slide.
It
wasn't
on
the
slide,
but
we
have
had
success
with
others
that
just
didn't
find
the
work
to
their
to
suit
them.
They
saw
what
andrew
just
touched
on
the
recycling.
The
nature
of
recycling
where
we
need
the
drivers
is
a
difficult
task.
C
It's
quite
manual,
it's
quite
manual
for
both
the
driver
and
for
the
the
loaders,
the
nature
of
the
glass
bin
and
recycling.
We've
also
got.
I
have
made
a
another
offer
this
week,
it's
been
verbally
accepted,
so
that
person
is
going
through
the
onboarding
process.
Right
now,
we
had
initially
saw
an
increase
in
applications
and
we
got
on
top
of
those
really
quickly
phoning
them
the
same
day,
particularly
with
the
support
we've
got
from
central
hr
to
either
find
out,
we
couldn't
get
hold
of
that
person.
C
A
I
But
thank
you
chair
I'll,
be
click
here.
So
the
first
one
is
about
your
reporting
tool
here,
so
the
bin
missing
reporting
tool
is
still
complex.
I
I
can't
report
that
in
exactly
when
my
bill
been
supposed
to
be
collected,
I
have
to
wait
until
certain
time
that
time
I'll
forget
it
and
then,
if
I
miss
24
hours,
I
need
to
use
another
form
to
fill
it.
You
know,
do
you
have
any
plans
to
make
it
simple
and
the
supplementary?
Is
your
drivers
know
that
that
particular
route
has
been
skipped
right
now
you
are
kind
of
reactive.
If
someone
is
raising
an
issue,
you
are
communicating
to
them.
Why
can't
you
be
proactive,
saying
that?
I
Okay,
this
road
is
being
missed
and
we
are
coming
on
sunday
and
so
into
the
morning.
Then
it
is
president's
point
of
view.
It
will
be
more
appreciative.
At
least
they
are
informed
that
that
road
is
not
being
completed
instead
of
they're
going
there
and
at
four
o'clock
raising
it.
That
is
my
first
question
and
the
second
question
here
is
I've
been
hearing
it.
I
just
want
to
know
the
figures
about
your
managers
to
service
personnel
on
who
are
delivering
on
the
ground.
What
is
the
ratio
of
that
one?
J
So
shall
I
pick
up
the
systems
question
if
that's
okay-
and
I
won't
pretend
to
be
an
I.t
colleague
at
this
point,
however,
so
the
missed
bin
form
that
is
available
on
the
website
and
there
is
an
interface
between
two
systems.
So
one
is
our
crm
system,
and
that
has
our
customer
details
and
the
other
is
a
white
space
system
and
that's
the
system
that
has
all
of
the
round
information
on
it
when
the
crews
close
down
their
round
on
their
handset
in
their
cab.
J
It
enables
the
missed
bin
form
on
our
system,
to
then
be
populated
by
the
customer.
Now,
if
there
is
a
reason
why
that
customer's
bin
has
not
been
emptied,
for
example,
it's
been
contaminated
at
the
point
that
the
customer
tries
to
complete
that
form.
They'll
be
told
that
their
bin
was
contaminated
and
they
they
can't
fill
in
the
mist
form
they'll
have
to
contact
the
contact
center,
so
the
form
actually
acts
as
a
basic
level
of
triage.
It
allows
information
from
one
system
to
enable
the
form
for
the
customer.
J
The
form
itself,
therefore,
is
quite
complex
to
change
because
it
it's
being
driven
between
the
two
systems,
so
we
can
certainly
look
at
that
to
see
if
there
are
improvements
that
can
be
made
to
that
form,
but
I
wouldn't
want
to
give
you
the
impression
that
I
could
do
that
in
the
next
couple
of
weeks,
because
actually
there's
quite
a
lot
of
systems
interdependencies
that
we
would
need
to
look
at
on
that
form
in
terms
of
the
missed
bins
and
where
a
road
has
been
impacted.
J
I
believe
I'm
writing
saying
sarah,
please
correct
me
if
I'm
wrong,
that
we
do
actually
try
to
put
whole
missed
road
information
onto
our
website,
so
that
if
residents
go
onto
our
website,
we
have
a
list
of
missed
roads
on
there
and
again
we
get
that
information
from
our
rounds
system.
We
don't
have
a
way
of
issuing
a
push
notification
to
individual
customers.
J
We
we
haven't,
got
that
built
into
our
system
at
the
moment.
Again,
I'm
happy
to
take
that
away
to
have
a
look
at
it.
I
just
think
that
we
also
need
to
balance
this
against
corporate
programs,
perhaps
for
a
digital
agenda.
Changes
to
our
customer
relationship
database,
so
I
will
certainly
take
that
away.
I
don't
want
you
to
think
we're
not
keen
to
look
at
improvements
we
are,
but
I
need
to
balance
that
against
the
wider
corporate
objectives
too,.
A
I
Does
it
mean
that
you
are
admitting
right
now?
It
is
not.
C
It
is
because
we're
back
filling
with
support
from
other
contracts,
but
we
have
what
I
mean
is
we
haven't,
got
a
a
dedicated
basis
supervising
that
position.
We
we've
got
support
to
cover
the
vacancy
right
now,
but
we
have
enough
positions
to
to
cover
the
the
frontline
staff
as
as
and
that
matches
the
the
level
we
have
on
other
contracts.
A
F
I
want
to
understand
why
we're
still
seeing
the
level
of
drop-off
that
we're
seeing,
because
that
is
significantly
an
issue
and
what's
your
time
scale,
because
there's
one
thing
you
haven't
mentioned
tonight
is
any
time
scales
of
any
action
plan
of
when
our
residents
can
expect
to
see
improvements.
You
said
about
what
you
think
we're
going
to
be
in
a
generic
narrative.
We
haven't
actually
given
us
these
facts
figures
and
times,
and
I
think
we
need
to
see
that.
E
E
E
The
short
answer
is,
we
would
like
to
close
it
as
soon
as
possible.
We
have.
We
are
recruiting
and
posting
more
jobs
than
we
need,
I'm
anticipating
future
attrition,
anticipating
people
who
will
not
come,
but
until
we
hire
everybody
the
other
implementation.
The
other
steps
we
talked
about
are
going
to
be
far
less
effective.
So
I
would
like
to
come
and
say
that
at
the
end
of
the
month
I
will
have
hired
everybody.
I
want
to
hire,
but
that
would
be
a
commitment
I
cannot
back
up.
E
A
Well,
my
question,
I
think,
is
my
heart:
I'm
breaking
my
own
rules,
but
I
sure
I'll
ask
you.
I've
waited
long
enough.
We
talk
about
missing,
you
know
recycling,
because
we
haven't
got
enough
staff.
We
have
we
understand
it.
We
don't
like
it
obviously
or
whatever
bim
we
miss,
but
my
problem's
always
been
as
an
individual
and
residents
around
the
borough.
Is
that
we're
leaving
bins
out
and
sometimes
they're
out
for
four
or
five
six
days
sometimes
a
week?
Even
is
there
any
way
you
can
actually
say
to
people?
A
If
we
miss
your
bien
say
on
a
friday,
we
will
definitely
be
coming
to
pick
that
up
on
a
monday,
so
people
can
actually
take
it
in
because
there
is
a
problem
out
there
in
as
much
as
on
the
estates
as
we're
now,
curbside
people
would
push
chairs
disabled
can't
get
through
people
will
live
in
the
countryside,
live
down
the
lane
the
cars
can't
get
through,
they
clipped
the
bins
or
whatever.
I
just
wondered
whether
you
could
look
at
that.
You
know
I
I
could
be
more.
A
How
can
you
say
to
the
point,
but
I
think
there's
no
point
me
saying
to
you:
we
need
to
do
that.
I
just
would
like
you
to
look
at
what
you
can
do
within
your
contract,
we're
not
here
to
re-negotiate
a
contract,
but
if
you
could
look
at
what
you
can
do
to
make
life
easy
and-
and
I
would
say
not
everybody's
on
the
internet
and
quite
a
lot
of
older
people
aren't
so
if
we
find
a
way
of
doing
it,
we
can
actually
advertise.
It
would
be
a
probable
way.
Thank
you.
E
Since
it's
the
the
final
question,
let
me
first
thank
you
for
your
patience.
I
know
it's
not
easy.
You've
thanked
us
for
having
the
courage
to
sit
up
here,
but
I'd
like
to
thank
everybody
for
their
patience.
I
know
there's
a
lot
of
frustration
to
answer
your
question.
We're
always
looking
at
things
we
can
do
better,
but
I
think
it's
best
to
address
that.
E
We
have
to
first
talk
with
our
with
your
team
here
in
terms
of
what
we
want
to
do
can
do
from
a
communication
policy
perspective,
but
we're
always
looking
at
suggestions
for
to
do
things
better.
A
F
I
just
want
to
pick
up
a
couple
of
points
for
the
record.
I
think
I
know
we've
heard
about
the
issue
of
vacancies.
I
know
we've
heard
about
the
issue
of
drivers,
but
the
reality
is
this:
isn't
just
to
do
with
the
pandemic.
This
has
been
an
issue
since
the
contract
was
taken,
and
I
just
feel
very
strongly
that
the
residents
are
being
left
frustrated.
They
are
angry.
They
are
not
getting
a
service
that
they're
paying,
for
this
is
the
largest
service.
One
of
the
largest
contracts
is
authority
awards.
F
It
is
big
money
to
us
and
serco
are
a
very
big
company
and
if
they
can't
get
their
head
around,
how
to
run
the
local
services
in
basic
stoke.
It
begs
a
question
about
circo
as
the
size
of
company
that
you
are,
and
so
from
that
perspective
it
raises
the
question
of
the
contract
and
I
just
don't
think
it's
fit
for
purpose
and
my
honest
truth
would
be
I'd
quite
like
you
to
surrender
the
contract.
F
A
A
H
Harvey's
emotion,
I
think
we've
we've
all
been
on
the
brunt
of
our
residents
being
sold
a
short
service.
I'm
not
going
to
repeat
any
of
the
mantra
towards
circle.
I
think
my
take
on
this
is
is
that
we
as
an
authority,
look
to
see
what
lessons
we
can
learn
when
we
go
to
do
our
next
contract.
H
My
final
question
would
have
been
to
one
of
the
officers
about
what
the
current
contract
looks
like
in
respect
to
those
penalties
for
failing
to
meet
their
slas
and
and
what
are
those
kpis
actually
measuring?
Do
we
have
the
ability
to
do
financial
clawback?
H
Are
there
performance
related
milestones
in
the
contract
and,
if
not,
I
think,
that's
definitely
something
we
can
take
away
when
we
look
at
the
contract
when
we
do
it
again
in
the
future,
because,
again
repeating
what
council
harvey
said,
I
mean
it's,
it's
our
residents
that
are
facing
the
brunt
here.
Thank
you.
A
I
Thank
you
chair,
and
I
appreciate
it
in
you
know
their
recovery
program
end
of
the
day.
This
is
their
recovery
program
and,
however,
what
I'd
like
to
suggest
is:
it
is
their
responsibility
to
deliver
their
recovery
program,
and
I
don't
want
to
sit
here
again
here
after
and
going
through
the
same
analysis
say
I
would
like
to
see
a
regular
update
on
monitoring
progress
of
their
recovering
plaque
plan,
not
our
plan.
I
So
that
is
one
suggestion
that
I
would
like
to
make
here
chair
and
another
point
that
I
would
like
to
mention
here.
Counselor
harvey
mentioned
about
how
frustrated
the
residents
are.
Yes,
I'm
talking
from
a
council
point
of
view
and
the
report
itself
says
on
the
slide
number
16
23
percentage
of
the
garden
waste
is
collected
in
june.
That
means
only
one
fourth
is
collected.
That
means
the
council
itself
is
losing
revenue
garden.
I
Waste
is
a
paid
service
chair
here
and
missing
any
of
these
garden
waste
collections,
which
we
are
paying
circuit
and
the
circle
is
not
delivering.
It
means
council
is
not
getting
the
revenue,
so
we
need
to
address
this
issue.
At
least
we
need
to
recoup
the
costs
under
the
day.
This
is
the
taxpayer's
money,
so
we
need
to
provide
that
service.
Thank
you,
chair,
council,.
A
L
Thank
you
chair
more
of
a
suggestion
rather
than
another
complaint.
Although
it's
a
complaint
as
well
is
communication,
you
say
that
the
workers
are
sorry
to
the
the
workers
are
feeling
undervalued.
L
There
isn't
much
in
the
way
of
communication,
which
is
making
customers
residents
feel
more
aggrieved,
so
they're
not
valuing
them.
For
example,
we're
saying
that
when
a
whole
street
is
missed,
that
the
information
is
on
the
council
website
when
my
street
was
missed,
it
wasn't
on
the
council
website
and
because
it
was
missed,
it
wasn't
closed
down
either.
So
there
was
no
way
of
my
finding
out
no
way
of
any
of
the
residents
finding
out
why
we
were
missed
no
communication.
L
L
So
the
resident
is
left
running
around
trying
to
find
their
bin
trying
to
find
which
house
it's
been
left
out
behind
and
it's
not
there
because
it's
been
apparently
damaged
and
they
don't
find
this
out
until
they
call
the
council
so
just
to
say,
if
there'd
be
some
way
of
letting
residents
know
ahead
of
time
without
being
so
angry
to
find
out
that
their
whole
street's
been
missed
or
that
their
bin
has
been
taken
or
or
any
other
issue
like
that
that
then
maybe
the
workers
wouldn't
feel
quite
so
put
upon
by
angry
residents.
M
M
A
I
can
answer
that,
but
whether
it's
the
right
answer,
I
wouldn't
like
to
say
yeah.
I
think,
there's
a
there's
been
a
big
learning
curve.
When
we,
when
we've
done
this
last
contract,
we
did
look
at
it.
I
say
we,
the
council,
it's
done
by.
Obviously
the
cabinet
had
the
final
site,
but
I
think
we
weren't
happy
with
the
last
contract
either
it's
something
as
councillors
and
it's
got
to
be
cross-party.
We
can't
just
be
all
in
opposition.
A
We
need
to
be
positive,
what
we
want
from
it
and
what
it's
going
to
cost
and
I
think
sometimes
in
my
view,
this
is
my
personal
view.
We
look
too
much
at
the
price
of
something
not
what
it
actually
delivers
and
I
think
when
I
look
across
all
the
counsellors,
I'm
as
bad
as
the
rest
of
you,
you
know
it's
sometimes
easier
just
to
go
along.
N
I
think
just
on
that
point.
Obviously
the
purpose
of
this
evening
is
not
to
go
into
the
ins
and
outs
of
the
contract,
but
I
think
it's
fair
to
say
that
in
anything
and
everything
that
we
do,
we
should
always
be
looking
to
learn
lessons
from
the
past.
So
and
that's
not
just
explicitly
with
a
waste
contract.
I
think
that's
across
every
single
service
that
we
deliver
as
a
council
that
should
just
be
bread
and
butter
that
we
do
look
at
what
we've
done
previously
and
where
we
can
improve
that
in
the
future.
A
Closed
now
on
sarco
lots
of
thank
you
very
much
for
coming.
I
know
it
hasn't
been
that
pleasant
for
you,
but
so
I
think
you
get
the
just
where
we're
coming
from,
and
hopefully
we
can
hear
that
things
have
improved,
because
that's
what
we're
actually
looking
for
you
know
it's
easy
to
be
cynical,
but
where
you
are
at
the
moment,
good
luck
and
I
hope
it
helps
out
residents.
F
Could
we
could
we
could
we
invite
circo
to
come?
Could
we
invite
serco
to
come
back
at
some
point
in
the
future
that
we
don't
leave
it
open
that
we
arrange
and
leave
it
to
your
good
position
as
chair
and
with
the
officers
to
work
that
out?
But
it
was
an
important
presentation
this
evening
with
all
the
important
questions
that
we've
asked
on
it.
So,
let's
not
leave
it
open.
Let's
invite
you
back
and
if
you're
willing
to
come
back,
see
how
far
you've
progressed
to
put
things
right.
E
A
A
All
right
councillors
item
six
town
center
update
report
on
the
child
center
strategy.
Councillor
isaac,
I
believe,
you're
introducing
this.
Yes.
O
A
Yeah
yeah,
if
we
do
not
wish
to
strike
if
we
stray
into
them,
we'll
obviously
have
to
go
into
private
session.
But
if
we
don't
need
to
at
this
moment
in
time,
they'll
be
good,
and
if
we
do
afterwards,
please
let
me
know
and
we'll
be
more
than
happy
to
go
into
private,
but
it
may
not
be
I'm
looking
to
you,
the
members.
Okay,.
O
So
this
is
obviously
a
very
important
project
for
the
future
of
our
borough
and
I
suppose
I
should
acknowledge
that
you've
had
a
lot
of
reading
to
get
through,
and
I
apologize
for
that.
But
it's
sort
of
representative
of
how
much
work
has
gone
into
this
over
the
last
18
months
and
how
many,
how
many
of
these
experts
that
we've
been
using
to
make
sure
we
get
the
the
right
advice.
O
O
Good
progress
has
been
made
in
developing
a
comprehensive
master
plan.
This
has
involved
completing
a
number
of
key
component
parts,
including
from
early
2021,
wide
consultation
with
members,
stakeholders
and
our
residents
on
what
they
want
our
town
centre
to
be
in
future.
What
changes
they
want
to
see
what
they
like
and
what
they
don't
like
about
the
town
centre,
as
it
is
present,
it's
great
that
3
300
residents
responded.
O
91
of
those
respondees
wanted
to
see
change.
Drawing
on
this
consultation,
the
development
led
by
hemingway
design
of
a
vision
for
the
future
based
on
six
principles
of
place,
prosperity,
purpose,
participation,
progress
and
people.
O
Since
then,
over
the
last
18
months,
master
planners
allies
and
morrison
have
prepared
a
draft
master
plan
presented
here
tonight,
applying
the
vision,
principles
for
basingstoke
as
a
prosperous
place
to
live
work
and
play
through
four
main
principles:
a
green
town
centre,
a
compact
town
centre,
a
resilient
town
centre
and
a
unique
town
centre.
O
O
O
It
is
central
to
our
thinking
in
the
report
that
in
future
we
include
cultural
centers,
which
we
think
will
have
an
even
more
important
and
significant
role
to
play
in
the
vibrancy
and
continuing
appeal
of
our
town
centre.
This
report
therefore
also
includes
work
provided
by
advisors,
counter
culture,
recommending
that
we
set
up
a
cultural
compact
to
be
formed
with
representative
representatives
of
our
arts
and
culture
champions
to
further
strengthen
the
offer
that
we
have
in
this
borough.
O
By
its
nature,
regeneration
will
be
a
multi-year
project.
It's
very
complicated,
it's
on
a
significant
scale.
These
proposals
mark
a
step
change
from
earlier
piecemeal
proposals
which
were
not
progressed.
O
O
As
I
said,
early
interventions
to
kick-start
and
achieve
momentum
for
our
regeneration
are
planned
with
potential
redevelopment
of
several
council
sites,
together
with
350
000
pounds
of
expenditure
in
this
financial
year
focused
on
pre,
improving
the
appearance
of
the
area
around
the
entrance
to
the
mouse.
In
all
probability,
pushing
forward
on
making
our
town
center
fit
for
the
21st
century
is
both
a
huge
task
and
a
vitally
important
one.
O
Clearly,
it
is
essential
that
our
plans
support
the
evolving
object
objectives
of
the
local
plan
update
and
there
has
been
close
liaison,
therefore,
with
our
planning
policy
team,
the
officer
team-
and
I
look
forward
to
hearing
the
views
of
scrutiny
committee
members
this
evening
at
this
key
point
in
the
delivery
of
the
reimagining
of
basing
stoke
town
centre.
Thank
you.
H
Thank
you
chair.
I'm
actually
asking
these
questions
on
behalf
of
councillor
compton
burnett.
She
asked
me
to
to
ask
him
if
I'm
substituting
them
it's
for
the
officer.
It's
for
mistine
she's
got
three
questions
that
she's
asked
the
first
one
is:
what
is
the
future
of
crown
heights?
H
The
second
question
is
which
organizations
will
use
the
public
sector
hub
and
the
third
question
is:
will
there
be
an
urgent
treatment
center
in
the
town
centre
and,
if
not,
where
is
the
planned
site
for
the
urgent
treatment
center?
I'm
happy
to
go
back
over
there?
If
you
want
to
question
my
question.
O
So
I
will,
I
will
start
the
answer
if
I
may
and
then
I'll
then
she'll
tell
me
where
I've
gone
wrong,
so
I
I
think
crown
heights
is
in
in
in
private
ownership,
so
I'm
not
sure
that
that
there's
any
plans
or
aspirations
that
we
can
realistically
direct
in
as
far
as
crown
house
is
concerned.
O
P
Just
to
clarify
that
point
about
crown
heights,
it
was
outside
of
the
study
area
and
it
is
in
private
ownership.
So
it's
not
something
that
the
group
has
looked
at
council
compton
burnett
has
asked
both
of
those
questions
of
me
in
writing,
and
I
have
responded
to
her
already,
but
the
first
one
about
what
uses
my
and
which
occupies
might
go
into
the
public
sector
hub
is
that
we
are
right
at
the
very
start
of
that
process
that
we
are
just
forming
a
working
group
on
that
at
the
moment.
P
Clearly,
we
will
be
having
discussions
with
the
two
occupiers
in
parklands,
the
police
and
the
nhs,
but
it's
very
early
days
and
in
terms
of
the
urgent
treatment
centre.
Similarly,
we
haven't
gotten
to
that
level
of
detail
yet,
but
the
nhs
in
its
widest
sense
will
be
part
of
that
public
sector
hub
working
group.
P
Q
Hi,
thank
you.
Protecting
enhancing
the
environment
is
a
key
priority.
Page
nine
of
the
pack,
but
the
filter
tool,
which
I
understand,
is
what
we're
using
to
judge
everything
that
is
put
forward
does
not
mention
this.
I
wonder:
can
that
now
be
incorporated
into
the
bathing
stick
vision
filter,
please.
O
So
if
I
could
just
respond
more
generally,
there's
clear
council
policy
that
we
will
in
any
in
in
any
of
our.
O
Development
in
the
future
and
the
changes
we
we
wish
to
bring
about
in
in
beijing
state.
We
want
to
make
sure
that
the
the
sustainability
and
achieving
as
close
to
possible
as
net
carbon
zero
in
in
what
we
do
is
is
is
center
stage.
So
I
I
I
understand
the
points
you're
driving
at,
but
let
me
reassure
you
that
there's
no
escaping
from
the
fact
that
we
will
be
that
will
be
a
priority
for
us.
Q
It
does
worry
me
that,
if
we're
going
to
use
this
as
a
vision
filter
tool,
then
I'd
really
want
to
have
that
in
there.
So
we're
saying
a
green
town
center
and
it's
not
just
natural
green
space
and
formal
green
space
as
trees
and
open
space,
possibly
the
river
laden
in
the
town.
That's
that's
there
for
residents
as
well
as
those
of
us
popping
into
the
town.
So
I
definitely
I
appreciate
what
you're
saying
about
it's
part
of
our
overall
strategy
and
our
vision.
A
F
Thank
you
chair.
I
don't
think
anybody
could
today
it's
not
ambitious
and
it's
not
big
and
strategic,
which
is
what's
required.
I
totally
agree
with
that.
I
think
it's
ambitious
to
think
about
the
idea
of
demolishing
the
malls
doing
away
with
east
roundabout
and
doing
away
with
a
significant
proportion
of
festival
place
too,
and
that's
something
I
think
residents
need
to
understand,
but
the
context
in
which
you
are
placing
this
strategy,
and
then
that
brings
me
around
to
the
consultation,
which
is
pretty
comprehensive
and
pretty
inclusive
and
tick
box
exercise
for
that.
That's
brilliant!
F
So
we
have
a
consultation
response
that
says
one
thing
very
clearly
and
it
is
throughout
it.
We
have
the
really
good
piece
of
work
done
by
hemingway's
team
on
engaging
shaping
forming.
I
thought
that
was
an
incredibly
good
piece
of
work
and
then
it
disconnects
when
it
gets
to
the
idea
of
putting
thousand
flats
in
the
town
centre,
and
I'm
just
wondering
why
is
that
the
case?
Why
have
we
got
that
disconnect
and
can
we
get
it
back
again?
O
O
An
important
thing,
I
think,
is
that
it
needs
to
be
good
quality,
housing,
well-designed,
housing
and
and-
and
then
in
addition
to
that,
of
course,
this
is
a
this
this
these
are
proposals
from
us
as
as
landowners,
if
you
like
representatives
of
the
council,
of
course,
this
is
something
that
anything
has
to
go
through
and
and
through
the
the
planning
process.
O
The
local
plan
update
in
due
course,
so
I
I,
I
think
that
we
have
a
responsibility
as
a
council
to
provide
housing
for
a
growing
population.
We've
seen
how
much
our
population
has
grown
as
a
result
of
the
the
the
results
of
the
last
census,
and
I
think
that
providing
good
quality
housing
without
putting
building
huge
tower
blocks,
which
certainly
is
not
something
we
would
envisage
that.
That
is
what
we
should.
As
responsible
leaders
of
our
council.
We
should
be
looking
to
do
for
the
future.
F
Good
words,
I'd
respect
the
point
about
building
quality
housing
it'd
be
nice.
If
some
of
it
was
the
boroughs
and
that's
in
here
as
well,
I
think
the
affordable
housing
point
is
well
made.
The
need
for
affordable
housing
in
this
board
is
very
clear
yeah.
I
would
disagree
perhaps
on
the
need
for
18
000
houses
and
we've
had
a
debate
on
that.
F
So
just
figures
is
one
thing:
reality
is
another
and
how
that
links
to
the
local
plan
then
becomes
very
important
because,
as
you
rightly
say,
not
all
of
the
sites
are
in
our
ownership,
but
we
do
a
regeneration
strategy
that
enables
people,
through
the
local
plan,
to
do
things
on
their
land
that
perhaps
we
want
them
to
do.
But
I
don't
want
tall
buildings
in
and
around
the
station,
but
the
written
policy
at
the
moment
suggests
that
that
is
possible,
and
it
also
says
in
the
policy
around
densification
and
a
quality
of
densification.
F
That
is
far
more
than
even
the
2000
units
that
you're
talking
about
it,
takes
us
back
to
what
council
of
rafael
said
a
few
months
ago
on
the
local
plan
when
he
wanted
to
stack
far
more
in
the
town
centre
in
order
to
protect
the
rural
areas.
It
was
that
sort
of
debate
that
was
going
on
at
the
time
and
also
the
policy
talks,
and
you
said
about
four
to
six
stories
in
the
documents.
F
F
I
think
residents
would
be
so
I
just
think
this
thing
needs
a
bit
more
careful
thinking
through
the
consequences
of
the
local
plan
and
what
you're
proposing
and
we
don't
open
the
door
to
things
we
do
not
want,
and
I
would
appreciate
that
level
of
coordination,
if
possible,
from
from
both
teams
from
a
landowner,
but
you've
done
this
before
in
many
down.
So
it's
not
as
if
it's
not
the
first
time.
You've
done
this.
In
that
sense,.
O
And-
and
I
I
understand
your
concerns
and
but
but
clearly,
we
are
not
in
a
position
to
determine
what
other
land
owners
may
seek
to
do,
but
what
what?
What
we
have
here
is
a
a
planning
process
which
an
accountable
planning
process
which
which
that
they
will
have
to
progress
through
in
order
to
if
they,
if
they
did
have
intentions
in
that
direction.
P
I
would
just
add
to
that
in
terms
of
the
type
of
development
the
the
master
plan
talks
about
1800
residential
units,
but
the
aspiration
for
allies
in
morrison
was
for
a
mix
of
type
of
housing,
so
town
houses
maisonettes,
yes,
some
flats,
but
really
to
to
have
a
wide
range
of
cross
generational
offer,
including
sort
of
more
retirement
living
as
well.
So
it's
not
just
about
apartments.
D
Yeah
one
thing
I
noticed,
as
I
was
going
through
all
of
these
is
nothing.
What
hasn't
jumped
out
at
me
is
sort
of
things
like
community
centers
and
things.
I
just
wondered
whether
that's
sort
of
included
in
sort
of
generalizing.
We
talk
about
sort
of
the
you
know,
putting
more
houses
and
and
properties
within
that
area,
and
obviously
I
certainly
know,
and
then
it's
obviously
there's
a
lot
of
talk
around
the
sort
of
commercial
properties
and
things
and
also
generating
income
from
that.
D
But
one
thing:
that's
very
important
in
all
communities
is
those
sort
of
community
centres
that
are
used
potentially
owned
by
the
council,
which
provide
very
low
cost
and
free
facilities
for
well-being
of
people.
So
I
just
wondered
if
that's
actually
included
in
this,
because
it
certainly
I
haven't
noticed
it's
sort
of
coming
out
in
the
sort
of
plans.
Obviously
there
are
provisions
for
parks,
you
can
go
out
to
that
and
there
is
little
little
pockets
of
green.
It
doesn't
doesn't
seem
as
green
as
I'd
have
thought
either,
but
just
once
yeah.
O
Well,
I
I
I
thank
you
for
highlighting
that
and
and
we'll
take
that
away.
I
think
I
think
it's
it's
inbuilt
into
our
approach
that
you
know
the
town
center.
One
of
one
of
the
key
principles
is
going
to
be,
is
going
to
be
for
people
and
and
and
therefore
it
it's
it's
it.
O
It's
it
flows
from
that
that
they'll
that
we
we
will
be
looking
to
make
sure
that
that
there
is
better
community
provision,
as
as
as
it's
required
by
the
changes
that
are
made
over
time
as
far
as
part
of
the
regeneration
of
the
town
centre.
But
thank
you
for
raising
that
thing.
Obviously,
yeah.
I
Thank
you,
chair
from
these
plans.
I
understand
this
phase.
One
two
and
three
developments
are
purpose-built
residential
ones.
Can
you
please
confirm
that
it's
not
the
permitted
developments.
I
If
that
is
the
case,
on
top
of
this,
there
may
be
a
potential
of
getting
a
permitted
development
by
any
of
the
existing
buildings
in
the
town
center,
including
the
festival
place.
P
I
Okay,
so
that
is
one
main
concern:
if
it
is
a
permitted
development,
that
means
it
will
add
extra
pressure
on
the
current
brookville
area.
As
councillor
harvey
said,
current
brookville
area
has
4400
and
another
1800
means
we
may
need
to
restructure
the
ward
and
the
representation
will
be
very,
very
high,
the
population
density
in
this
area.
I
I
would
like
to
touch
upon
the
crown
heights
which,
which
was
built
back
in
2000
earlier
era.
They
were
built
with
an
expectation
of
luxury
apartments
and
they're
all
being
charged
council
tax
band
d,
whereas
the
rest
of
them
are
council
tax,
band
b,
and
here
the
proposal
says
most
of
the
crown
heights
flats
are
two
bedroom
flats
and
one
or
two
exceptions
and
they're
all
bandy.
Here.
The
council
tax
band
is
proposed,
as
for
two
bed
is
band
c.
So
do
you
have
any
plans
to
adjust
the
crown
heights
to
the
same
level.
O
That's
not
something
that's
in
our
our
control!
That's
for
that!
That's
for
the
valuation
office
to
determine
how
the
banding
of
crown
heights,
and
and
or
for
residents
in
crown
heights,
to
appeal
to
the
valuation
office
to
if
they
think,
there's
a
case
for
adjusting
the
banding,
their
council
tax
branding.
A
Right
my
question
is
down
to
me.
It
looks
very
good.
I
do
think
it's
from
my
personal,
perhaps
perspective.
It
seems
over
development.
If
I'm
really
honest
with
you
we'll
be
losing
beijing
stokes
character,
yeah,
some
of
it
looks
great
and
it
really
does
look
great,
but
the
amount
it
reminds
me
as
of
what
it
was
in
the
60s
we're
going
to
be
bulldozing
not
literally
knocking
down
buildings,
but
we're
going
to
have
a
huge
town.
A
We
have
regeneration
and
in
your
papers,
you're
saying
that's
going
to
be
the
main
thrust
for
regeneration,
other
areas
of
asenstoke.
As
you
know,
we've
talked
over
the
years
about
regeneration,
don't
seem
to
have
a
look
in
there
and
some
of
the
properties
we
in
beijing,
stoke
were
built,
1950s
1960s
need
regeneration
and
we
don't
seem
to
have
plans
for
that,
and
I
just
find
it
amazing
that,
yes,
it's
a
great.
We
need
to
do
something
at
that.
Well,
we've
been
talking
about
the
southwest
alphabet
long
before
your
time.
A
I
would
imagine
you
know:
we've
repaved
it.
I
think
three
times
we've
never
brought
anybody
in,
but
we
don't
seem
to
be
looking
at
bayesian
stoke
and
dean.
We
seem
to
be
looking
all
the
time
at
bays
and
stokes,
especially
little
areas
we've.
It
proves
it
without
planning.
Over
the
years
we've
run
along
the
motorway,
blah
blah
blah.
We
haven't
gone
anywhere
else,
everything's
been
overtaken,
and
my
concern
is
it's
all
going
to
be
joined
up
with
bayesian
stoke,
but
people
living
in-
I
don't
know
what's
happening-
is
like
looking
up
this
lady
here.
A
There's
a
tablet
does
that
need
regeneration
in
areas
people
like,
and
I
do.
I
have
got
great
concerns-
we're
not
looking
at
the
big
picture
we're
looking
at
the
the
nice
picture.
Oh
wouldn't
it
be
good
to
have
this.
How
many
times
does
that
tell
it?
It
needs
things.
Doing
don't
get
me
wrong,
but
how
many
times
has
it
already
been
done?
We
need
a
plan.
That's
sensible
this
one,
to
my
mind,
is
sort
of
our
character.
If
I'm
honest,
I
don't
even
answer
that,
but.
O
I,
I
think
that
the
the
starting
point
from
this
is
that
that
we've
got
a
successful
town
center,
but
there
are
some
clear
danger
signals
out
there
in
terms
of
the
the
particularly
on
with
the
vacancies
and
the
difficulties
of
of
letting
retail
units,
and
so
I
think,
it's
incumbent
on
us
to
think
think,
big
and
radically
for
to
reshape
basic
state
town
center,
because
I
don't
think
we
would
be
forgiven
if
we,
if
we,
if
we
ignore
the
the
danger
signals
and
and
allow
things
just
to
to
drift
so
and
I'm
sort
of
reassured
in
that
view,
by
the
support
that
we
had
from
our
residents
when
we
did
the
public
consultation-
and
I
suppose
the
other
thing
I'd
say
to
you-
is
that
that
this
is
this
is
going
to
be
sort
of
inevitably
different
from
what
happened
with
beijing
stoke
when
it
when
it
became
effectively
a
new
town
in
in
the
last
century.
O
There
are
a
lot
of
different
owners
here
that
we
would
have
to
work
with.
What
we're
putting
forward
to
you
tonight
is
really
conceptual.
It
will
change,
it
will
not
hit
whatever
happens.
It
won't,
it
won't
be
as
as
it's
as,
if
appearing
here
tonight,
so
there's
going
to
be
a
lot
more
net
there.
Inevitably
it's
going
to
have
to
be
a
lot
more
dialogue
and
it
will
be
much
more
organic
over
a
period
of
time.
O
So
I
do
understand
your
your
your
your
concerns
counselor
james,
but
I
I
think
that
if
we
get
this
right
and
we
bring
the
right
sort
of
people
to
work
together,
the
people
who
understand
how
beijing
stoke
ticks
we
can.
We
can
avoid
some
of
the
the
pitfalls
which
I
think
you
you
you
raise,
quite
rightly
as
to
sort
of
other
parts
of
the
borough.
O
Well,
we
you
know
that
I
I'm
hoping
that
the
the
the
the
work
that's
been
done
for
some
time
now,
with
the
with
you
know,
I
mean
this:
is
software?
Isn't
it
in
buckskin
involving
the
discussions
with
us,
as
with
our
land
owning
position
there
is
going
to
is
going
to
come
forward
sooner
rather
than
later,
so
that
the
regeneration
and
the
new
investment
in
in
places
like
buckskin
will
take
place.
O
But
we
are
trying
you
know,
there's
if
you
think
about
this
borough
as
a
whole
and
the
number
of
of
and
the
amount
of
effort,
that's
going
on
as
a
borough
in
in
in
looking
at
new
new
house
new
housing
regeneration
of
the
town
centre,
a
new
leisure
park.
I
think
I
think
we
we
are
we're
we're
working
at
it,
but
we
can
always
do
better.
I'm
sure.
A
I
think
it
will
answered.
I
knew
the
answer
before
I
asked
it,
but
just
on
another
issue,
transport,
we
obviously
be
losing
car
parking
spaces
which
isn't
a
bad
thing.
If
we
can,
if
we've
got
the
right
transport,
what
I
would
say
is:
can
we
make
sure
we
get
the
transport
in
place
before
we
actually
lose
the
car
parking
spaces?
A
You
know
you've
been
talking
about
rapid
transport,
different
things.
What
we
have
at
the
moment.
We
don't
have
a
public
service.
We
have
a
bus
service
which
is
often
often
cut
because
not
many
people
on
it.
We
don't
have
a
park
and
ride
anymore.
We've
done
away
with
the
one
we
did.
Do
you
go
to
other
towns,
they've
got
them
for
each
part
of
their
town
centre.
A
Whichever
way
they
come
in
they're
the
sort
of
things
we
should
be
looking
at
to
make
sure
people
can
get
in
and
not
use
their
cars,
because
it's
got
to
be
the
way
forward,
but
we
don't
seem
to
be
emphasizing
that
enough.
I
don't
think
so.
I'd
make
a
plea
that
you
look
towards
getting
some
sort
of
infrastructure
in
place
before
we
actually
start
demolishing
car
parks
and
different
things.
O
I
agree,
and-
and
it's
central
to
this,
that
we
we
get
the
transport
strategy
right
so
that
it
it
it
all
dovetails
and
connects
in
with
what
we're
proposing
to
do
in
the
town
centre
so
that
we
do.
We
do
have
buses
that
transport
that
goes
into
the
town
centre
rather
than
around
it,
and
that
we
have
improved
accessibility
for
cycling
and
for
pedestrians
and
therefore
that's
why
it's
it's
crucial
that
we
work
closely
with
the
transport
authority,
hampshire,
county
council,
on
this.
O
I
think
we're
making
some
good
progress
there,
and
also
that
we
take
on
board
the
the
advice
from
the
on
the
on
the
car
parking
strategy
which,
which
is
is
actually.
B
O
In
place
yet-
but
I
think,
is
coming
to
this
committee
in
g
course
november
due
course,
so
we'll
be
interested
in
your
reactions
to
that
later
on
in
the
year
kate.
Do
you
want
to
say
anything
more.
P
Hampshire,
county
council
is
out
doing
its
consultation
on
the
lc
whip
at
the
moment
and
there's
also
a
consultation
out
on
east
of
basingstoke,
which
is
looking
at
improving
the
walking
and
cycling
to
and
between
all
of
the
green
areas,
to
the
east
of
basingstoke.
So
there's
quite
a
lot
of
lots
of
things
happening
at
the
moment
on
that.
D
Thank
you
chair.
One
of
the
things
that's
happened.
I've
been
bathing
stoke
a
long
time,
and
certainly
I
know
that
being
soaked
had
a
very
bad
rap
over
the
years
because
of
as
council
jones
just
talking
about
the
sort
of
the
leveling
down
and
then
rebuilding
up
and
it's
it's.
It's
had
a
lack
of
character
and
a
lot
of
character
has
been
ripped
out
of
the
town.
Sadly,
there
are
some
beautiful
little
bits
and
pieces.
D
We
do
have
around
the
town
if
you
know
where
you're
going-
and
you
know
where
to
look
so
I
I
I
mean
I'm
hoping
that
this
will
be
taken
strongly
into
consideration
in
the
vision
I
have
gone
through
this,
but
making
sure
that
we
don't
end
up
with
something
sort
of
sort
of
a
big
mash
of
a
homogenous
rebuild.
That's
all
got
the
same
sort
of
what
would
be
the
2020s
style,
but
something
that
adds
brings
back.
D
Maybe
some
of
that
character,
and
I
know
that
is
certainly
the
ethos
behind
some
of
the
street
planning.
You
know
information.
That's
gone
out
in
the
consultations
to
bring
back
that
character
and
try
to.
I
think
that's
so
important
and
then
the
other
side
of
it,
and
it's
also
then
from
that
so
embracing
our
history,
but
then
on
the
other
side,
looking
to
the
future
and
absolutely
maximizing
being
maybe
quite
bold
and
forward-looking
on
some
environmentally
eco-friendly
sustainable
development,
because
I
think
you
know
why
can't
we
be
at
the
forefront
of
this.
D
O
Yeah,
I
think
that
that
the
the
architects
master
plans
that
we
brought
on
board
recognize
that
it's
quite
difficult
to
beautify
beijing,
stoke
we've
lost
quite
a
bit
of
the
historic
part
of
the
amazing
state,
but
it's
not
all
gone
by
any
means.
And
and
of
course,
some
of
the
new
buildings
that
have
been
built
have
over
time
become
recognized
as
being
a
good
examples
of
modern
air
architecture.
O
I
was
at
mount
baton
house
the
other
day
looking
at
that
and
that
I'm
happy
I'm
happy
to
say
that
that's
that's
with
good
prospects
that
that's
going
to
be
sort
of
renewed
and
brought
back
into
into
use.
But
you
you
make
a
a
a
good
point:
councillor,
tustin
and-
and
we
just
need
to
make
sure
that
that
any
changes
we
makes
make
the
make
beijing
stoke
a
more
beautiful
place
if
at
all
possible.
O
O
Sorry
about
eco-sustainable
development:
yes,
we
should.
Q
Hi,
I'm
going
to
ride
on
the
crest
of
the
wave
of
the
previous
councillor's
comments,
because
I
totally
agree.
We
it's
that
character,
it's
the
sense
of
place-
and
this
is
very
dear
to
my
heart,
because
basing
state
we've
got
so
much
to
go
forward
with
and
I'd
love
to
combine
that
with
the
history.
You
would
expect
me
to
mention
our
chalk
streams
that
opening
unculvert
and
unculverting
the
laden
we
can
bring
back
natural
materials
in
terms
of
our
geology,
I'm
so
fed
up
with
light
with
granite
in
our
tan
center.
Q
Where
is
there
granite
on
our
geological
map?
It's
all
chalk,
limestone
clay,
brick
and
tile,
but
no
the
18th
century
lovely,
limestone,
pavers
in
front
of
the
town
hall,
the
museum,
the
wellness
museum
at
the
top
were
pulled
up
a
couple
of
years
ago.
So
we
do
have
these
wonderful
natural
materials
which
really
make
basing
stick
at
the
center
of
our
two
rivers.
That's
our
crest
behind
the
chairman
there.
Q
You
know
this
is
something
that
we
should
really
celebrate,
that
with
our
history
in
combination
with
first
class
architectural
design
and
I'm
so
fed
up
the
bar
being
so
low
that
we
trip
over
it.
It
needs
to
be
really
good
quality
architecture.
Modern
design
can
be
beautiful,
but
I
that
brutalist
wall
of
basing
steak
really
needs
to
go
and
I'm
really
pleased
to
see
the
the
grouping
into
sectors
and
clusters
with
views
and
vistas
through.
Q
I
think
that
could
be
great
and
I
I
can't
wait
to
have
the
river
below
the
anvil,
with
our
open
green
space
with
tree
canopy
and
people
gathering
and
their
sense
of
community
enhanced
for
those
residents
in
the
town
and
visitors.
So
I
think,
there's
a
lot
to
go
for
on
this,
and
I
really
hope
that
we
can
do
that
and,
along
with
some
good
sustainable
green
standards
for
the
types
of
buildings
that
we're
putting
in,
but
they've
got
to
work
aesthetically
as
well.
Thank
you.
O
Just
say
I
I
I
I
agree
entirely
that
we
should
approach
this
now
with
more
humility
and
respect
of
our
heritage,
and
I
hope
that
will
be
something
that
will
very
much
be
a
big
part
of
what
we
do
and
when,
when
we
do
make
changes,
I
like
you.
I
would
like
to
see
the
river
laden
flowing
visibly
through
through
the
town,
and
I
don't
know
how.
How
have
we
looked
at
that
at
all?
Okay,
but.
P
I
understand
it
has
been
looked
at.
Historically,
it's
it's
super
expensive.
We
didn't
look
at
it
as
part
of
this
piece
of
work.
Q
Q
Sorry
that
that
would
be
great
if
we
could
investigate
that.
Definitely
I
mean
I
just
one
last
one,
which
is:
I
had
a
request
from
a
residence
lockable,
safe
bike,
storage
space.
Please.
A
F
Well,
agreeing
with
what's
been
said
so
far,
it's
going
to
be
fascinating
when
you
do
demolish
the
balls
to
work
out
what's
underneath
and
what
what
was
done
to
be
able
to
build
the
molds
on
top
of
it
in
the
first
place.
It's
really
interesting
point
I
think
during
him
I
was
told
historically
was
done
to
it,
makes
you
think
twice
probably
about
the
cost
involved
in
that,
but
it's
an
amazing
ambition.
If
it
was
to
be
able
to
be
achieved.
F
It
is
I'm
just
interested
in
that
area
actually
around
the
station
and
around
the
malls
and
the
opportunity
that
exists
there
and
just
being
in
contact
some
of
the
conversations
we
had
with
allies
and
morrisons
at
that
or
the
workshop
that
was
held.
F
I
think
the
idea
of
the
mass
rapid
transit
into
the
town
centre
is
important
and
I
get
that,
but
I
also
share
council
of
frustration
at
hampshire
county
council's
view
that
it
will
be
a
bus
on
existing
roads
quote
unquote.
Now,
if
that
is
all
that,
the
mass
rapid
transit
turns
out
to
be
abus
on
an
existing
road,
it
isn't
really
a
mass
reputation
system
and
I
just
wish
that
we
could
be
more
ambitious
in
what
we
want
that
to
be
for
the
ambition.
F
People
live
locally,
want
to
drive
into
the
town
centre
because
of
the
need
to
shop
and
get
material
home,
and
if
people
are
of
a
certain
age,
whether
accessibility
is
an
issue
for
them
simply
saying
to
them
as
well
said
during
that.
Well,
surely
they
can
get
their
bags
and
walk
home.
Well,
you
try
walking
onto
the
bridge
walking
up
vine
road
or,
for
that
matter,
walking
back
into
brook
vale
now
winchester,
road
or
sauron
hill
there
are
just.
F
There
is
a
need
to
acknowledge
that
the
car
is
a
part
of
this
equation
and
what
the
car
might
be
in
the
future
is
a
different
conversation,
but
the
very
fact
of
it
shouldn't
be
airbrushed
out
of
this,
so
I'll
be
interested
to
know
just
how
that
fits
doing
away
with
this
drop.
Roundabout
raises
a
fairly
important
question
about
what
network
rails
plans
are,
and
I
think
we
need
to
know
that
they
built
their
multi-story
car
park
at
the
back
of
the
station
without
conversing
or
consulting
with
the
county
council.
F
They
used
their
own
planning
powers
to
do
that.
So
when
the
county
council
planned
for
restruck
roundabout,
they
didn't
take
account
of
any
of
the
car
movements
or
numbers
associated
with
building
the
multi-story
car
park
at
the
back
of
the
station,
and
we've
had
to
live
with
the
consequences
of
that
ever
since.
F
O
F
If
there
was
no,
if
there
was
an
ability
to
have
that
yeah
no
budget
requirement
constraints,
I
think
we
need
to
be
far
more
inventive
than
it
being
a
bus.
Other
cities
have
come
up
with
other
towns
have
come
up
with
a
variety
of
options,
from
trams,
in
their
town
center
to
lots
of
variety,
and
it's
not
one
size
fits
all
either.
It's
not
one
single
mode
of
transport
related
to
getting
from
a
to
b
on
one
single
mode,
there's
a
variety
of
options.
I
just
wish
that
options.
F
Analysis
had
been
done,
but
when
we
had
those
questions
on
the
county,
the
county's
response
was
it's
going
to
be
a
bus
on
the
road.
Now,
if
that's
all
the
level
of
their
ambition,
I
just
think
it's
not
good
enough
for
us
so
yeah.
I
think
it's
a
very
good
question
and
I'd
like
to
explore
that
with
you
with
some
evidence
in
front
of
us
of
what
it
could
be
and
I'm
not
a
transport
expert.
O
Okay,
so
I'm
going
to
ask
kate
just
to
update
us
on
where,
where
we
are
with
hampshire,
county
council,
but
I
agree
the
point
you're
making
it
it's
it's
a
it's
an
important
one
and
and
and
we
we,
we
shouldn't
settle
for
something
that
that's
not
much
different
from
what
what
we've
got
currently
on
on
parking
and
the
and
the
car.
O
We
should
proceed
very
cautiously
over
this,
because
I
agree
with
you
that
beijing,
stoke
is,
is
a
town
that
has
thrived
because
it's
accessible
to
a
car,
and
things
are
changing,
of
course,
in
terms
of
how
people
are
moving
around
and
therefore
we
we,
we
should
make
sure
that
there
is
sufficient
car
parking
as
it's
required
for
the
future,
but
with
flexibility
to
adapt
as
things
change
potentially,
and
also
making
sure
that
anything
that
we
do.
O
The
changes
we
do
make
as
part
of
the
town
centre
regeneration,
make
use
of
alternatives.
That
much
easier,
because
one
of
the
problems,
I
think,
is
that
it's
not
very
not
very
easy
to
use
some
of
the
alternatives,
whether
it's
walking
or
cycling
or
going
or
catching
a
bus.
O
So
but
we
we've
got
some.
Some
we've
got
some
further
work
coming
through
from
consultants
we're
coming
to
you
in
november,
and
that
would
be
a
good
opportunity
to
discuss
mrt.
I
would
think
so.
That's
a
bit
be
interesting.
I'm
going
to
also
ask
kate
to
talk
about
network
rail
because
she's,
the
one
who
has
the
dialogue
with
network
network
rail.
P
P
One
of
the
challenges
is
just
about
usage
levels.
So
at
the
moment
when
it
looks
as
if
it's
almost
a
point-to-point
service
starts
to
build
in
certifiability
challenges,
it
starts
to
alleviate
those
challenges.
When
we
look
at
stop-off
points
like
the
leisure
park
and
if
we
can
generate
demand
from
the
leisure
park
and
into
the
town
centre
that
all
helps
overall
viability
and
hopefully
how
that
service
might
look
and
run
in
terms
of
network
rail,
they
have
been
part
of
the
development
of
this
strategy.
P
We've
met
with
them
on
a
regular
basis
throughout
the
development
of
it
and
that
has
included
hcc
and
stagecoach
as
well.
Network
rail
are
undertaking
an
operational
land
review
at
the
moment
to
see
what
they
need
in
terms
of
actual
usage
at
the
station.
So
we
await
the
feedback
from
that
piece
of
work,
that
they're
doing
and
in
terms
of
east
drop
roundabout.
The
removal
of
that
significantly
helps
stagecoach,
because
east
drop
roundabout
is
one
of
the
biggest
influences
in
terms
of
service
reliability.
F
Can
I
just
make
a
suggestion
as
well?
One
of
the
biggest
issues
is
north
south
links
under
and
across
the
railway
line,
as
we
know
and
encourage
that
movement.
The
idea
of
dealing
finally
with
chapel
hill
and
divine
bridges
is
something
that
would
be
very
welcomed.
I
think
my
communities,
north
and
south
definitely
particularly
those
families
that
travel
south
north
to
go
to
school
as
much
as
those
families
that
travel
north
south
to
go
shopping.
F
Finally,
it's
two-thirds
of
the
way
through
already,
but
if
you
were
to
punch
that
through
to
create
a
pedestrian
cycle
link
north
south
now,
that
would
be
something
the
county
council
could
do
with
network
rail
with
us.
That
would
really
improve
cycle
routes
through
the
town
centre
and
it's
an
opportunity.
I
don't
know
realistically
whether
it's
part
of
the
plans
or
not,
but
perhaps
it
could
be
thought
of
and
at
least
examined.
H
Thank
you
jim.
This
is
my
question,
so
I'm
I'm
going
to
repeat
the
praise
of
my
previous
colleagues.
I
don't
know
whether
or
not
you
can
tell
or
not
from
my
accent
but
I'm
not
actually
business,
stuff
born
and
bred.
I've
certainly
not
lived
here
as
long
as
councillor
tustin,
but
I've
been
business
dog
for
six
years
and
I
chose
to
come
and
live
in
business
stoke.
H
It's
a
fantastic
place
to
to
live
and
bring
up
your
family,
but
you
can
be
self-critical
of
a
place
that
you
love
and
I
don't
think
any
of
us
can
deny
that
when
you
come
off
junction
6
of
the
m3
and
the
aaa
building
catches,
your
eye
that
carbuncle
on
the
rump
of
our
beautiful
town
and
then
when
you
go
further
into
town
and
you
see
the
the
the
the
faded
and
and
aged
infrastructure-
that's
there.
We
absolutely
need
to
do
something
and.
I
H
At
this
this
this
vision,
it's
it's
bold
and
it's
brave,
and
it's
what
we
need
and
fortune
favors
the
brave
and
I
think
from
from,
as
we
look
at
a
global
perspective
as
well.
H
I
think
not
only
the
fact
that
we're
improving
the
the
outlook
and
and
the
visual
aspect
of
our
our
town,
but
we're
facing
financial
pressures
nationally
with
risk
of
recession
and
inflation
going
through
the
roof,
so
locking
in
this
fiscal
spend,
I
think,
is
absolutely
important
if
we
can
lock
it
in,
and
I
appreciate
open
market
forces
dictate,
I
mean,
but
if
we
were
able
to
influence
how
some
of
that
expenditure
is
kept
within
the
economy
within
our
local
businesses,
our
local
suppliers
and
our
local
firms,
I
think
that's
absolutely
key.
H
My
my
question,
then,
is
is
the
only
concern
I
have
as
I
was
reading
through
the
document
is
the
redevelopment
of
festival
place
and
the
downsizing?
I
think-
and
I
think
it's
it's
fair
to
say
that
we're
in
an
environment
where
we've
had
a
generational
change
of
how
people
work
and
shop
the
pandemic
had
that
effect
on
it.
H
What
interface
have
we
had
with
commercial
and
and
our
in
commercial
industry
partners
to
to
understand
that
if
we
build
this,
they
will
come
just
some
reassurance
on
that
from
a
from
a
a
shop
front,
a
football
perspective.
O
Good
yeah,
so
thank
you
for
that.
We
will
try
and
live
up
to
that
that
praise
in
in
the
years
ahead.
Whoever
is
responsible
for
taking
this
forward
the
I
agree
with
the
points
you're
making
about
and
that
sort
of
fundamental
to
the
to
the
assessment.
That's
that's
been
that's
taken
place
with
the
with
this.
O
This
big
piece
of
work,
things
things
are
changing
and
and
we
need
to
repurpose
buildings
or
or
or
demolish
them
potentially,
and
that's
envisaged
in
here
what
I
suppose,
one
of
the
the
most
encouraging
aspects
from
my
perspective
as
we
emerge
from
covid,
and
yet
we
confront
all
these
big
risks
with
with
the
economy
and
and
inflation
and
so
forth
is
the
extent
to
which
the
private
sector
has
noticed.
O
O
We
may
be
talking
to
different
different
people
in
the
future,
on
that
who,
who
will
be
looking
at
it
on
the
basis
that
it's
something
that
where
there's
an
underpinning
of
good
income,
but
but
there's
potential
for
that.
For
that.
For
that
asset
to
be
to
change
in
as
part
of
the
sort
of
trends
that
we're
talking
about
generally
in
in
in
town
centres,.
A
I
So
I
would
like
to
see
this
plan
go
through
and
I
would
like
to
through
youtube
would
like
to
make
a
request
to
the
cabinet,
just
like
our
winklevery
and
our
many
down
subcommittee,
which
is
overlooking
the
generation,
and
we
all
it
is.
It
is
a
nice
idea
to
have
a
subcommittee
to
look
after
look
through
this
progress
of
entire
regeneration
program
in
of
the
town
center.
It
is
almost
as
big
as
or
if
not
as
we
get
off
of
that
one
and
one
concern
that
I
have
is
about
the
population
density.
I
I
So
adding
extra
properties
is
going
to
increase
it's
going
to
deteriorate
the
air
quality
of
this
area,
and
that
means
the
health
of
this
community
is
going
to
suffer
about
it
and
adding
to
that
one
is
the
green
space
ratio
per
head
of
the
borough
is
the
lowest
in
the
brookville
and
kings
for
lung
area
say
the
pandemic
has
taught
us
so
many
lessons
how
important
the
green
space
is.
So
in
those
aspects
I
oppose
the
development
of
1800
dwellings
other
than
that
this
plan
is
very
good.
Thank
you
very
much.
F
F
I
think
the
idea
of
the
2000
they
will
be
in
the
main
flats
because
of
the
nature,
I
think,
of
the
beast
of
what
you're
talking
about
and
it's
a
desire
to
not
have
them
all
as
flats,
and
I
respect
that-
and
I
hope
that
is
the
case.
But
I
just
think
in
the
context
in
which,
at
the
moment
we've
got
as
well.
F
You
know
right
on
the
edge
of
the
town
centre
and
a
block
of
68
flats,
which
is
very
badly
designed
and
we've
got
lots
of
issues
there.
The
idea
of
then
other
developers
in
the
town
centre,
using
our
policies
against
us
and
using
the
ambition
against
us,
that's
what
I
don't
want
to
see.
I
don't
want
to
see
that
abuse,
because
I
want
to
see
this
ambition
deliver
the
10th
century,
as
you've
rightly
described
it.
So
I
just
think:
there's
there's
a
real
issue
there.
F
That
needs
to
be
thought
through
very
carefully
that
we
don't
enable
others
to
do
damage
to
our
aspiration
by
their
desire,
and
the
policy
is
written
and
you're
right.
This
has
to
tie
in
very
closely
to
the
local
plan.
So,
as
I
say,
if
the
local
plan
is
promoting
densification
like
it
does,
and
if
the
local
plan
promotes
tall
buildings
around
the
town,
the
the
station
area
and
if
it
supports
and
the
language
it
uses
which
is
quite
loose
around
the
level
of
height,
then
I've
got
a
concern.
F
So
I
think
that
record
like
to
be
recorded,
and
I
support
my
colleague
in
what
he's
saying-
support
councilman
in
that
regard.
G
Thank
you.
I'd
just
like
to.
I
agree
with
council
attack
about
opening
up
the
river.
I
think
that'll
be
beautiful
and
you
know
I
agree
with
other
comments
that
we
made,
that
you
know
we're
not
shopping
like
we
used
to
things
are
changing
and
okay,
it
might
cost
a
lot
of
money,
but
I
think
it's
a
really
good
investment.
G
In
our
time
people
go
to
red
in
for
a
night,
they
go
for
drinks,
they
go
for
dinner
because
of
the
water,
and
I
think
if
we
could
have
that
here,
we
could
then
have
a
time
center
with
local
businesses
and
just
make
really
make
the
area
a
little
bit
unique,
because
bayesian
state
could
be
anywhere
in
the
uk,
and
I
think
we
need
to
bring
sort
of
like
the
outside
in
and
then
we'll
have
our
own
identity.
Our
reputation
will
improve
and
people
will
stop
going
to
region
and
stop
going
to
southampton.
G
A
D
Just
jackie
will
do
tone,
yeah
yeah.
I
think
it's
very
important
to
put
to
cabinet
the
principle
around
community
space.
I
know
you've
said
it's
already
sort
of
been
put
in
there,
but
the
idea
of
good,
flexible
leisure
spaces
that's
accessible
to
all,
which
actually,
I
think,
one
of
the
things
picking
up
on
the
talk
around
housing
and
densification
and
the
fact
that
the
town
center
is
the
center
of
the
town,
the
history
of
this
place.
It
was
a
market
town.
D
It
did
have
that
and
I
appreciate
we
don't
shop
as
we
do,
and
I
am
I
personally
don't
go
shopping
a
lot
myself,
but
having
a
reason
to
go
into
the
the
heart
of
the
town
is
very
important
and
that
needs
to
be
very
strongly
picked
up
on
and
so
the
number
of
hat
I
mean
we
need
housing
and
I'm
not
going
to
speak
against
housing.
To
be
honest,
because
I've
got
lots
of
residents
that
are
crammed
in
who
want.
R
Teenagers,
young
people
who
come
into
town-
and
they
say
to
me-
oh
mum,
there's
nothing
to
do
and
what
there
is
to
do.
I
haven't
got
enough
money
for
it,
so
I
think
those
community
spaces
we've
got
to
bear
in
mind
young
people.
I
think
we
really
need
to
have
some
spaces
where
our
young
people
can
go
to
town
and
spend
time
together,
doing
things
yeah.
So
so
I'd
really
like
to
see
those
those
spaces,
but
particularly
considering
our
young
people.
Q
So
I
just
want
to
check
that
it
goes
back
green
spaces,
local
materials,
quality
architecture.
Please.
O
Well,
the
program
is
that
it's,
it
will
go
to
a
cabinet
in
november
december
time
actually
and
then
council
shortly
thereafter,
we've
got
to
sort
of
make
sure
that
we
dovetail
the
the
car
parking
strategy
with
this
with
this
town.
E
A
Can
I
say
thank
you
very
much
for
coming
the
offices.
It's
been
well
worth
talking
to
you,
especially
very
good.
Well,
I
just
wonder
we
need
a
comfort
break
for
five
ten
minutes.
Yes,
no!
Yes,
I
think
we
can
get
through
the
rest.
I'm
sorry
you
them.
A
A
I
don't
know
where
paul
is,
but
I'm
sure
right
item,
seven
key
indicator
performance
management
report.
S
S
K
When
we
come
onto
the
work
program
after
this
item,
we'll
be
looking
at
the
new
year
indicators
just
to
be
really
clear.
This
is
last
year's,
and
some
of
these
indicators
haven't
made
it
into
the
new
year
statement
because
they
don't
actually
really
add
any
value,
which
is
why
we've
looked
to
redo
the
list
of
indicators
for
the
new
year.
So
this
is
really
just
about
last
year's
out
turn
the
targets
of
which
and
the
apt
in
which
you've
seen
in
terms
of
the
new
year
targets.
K
D
Thanks
chair,
I
was
interested
in
the
the
increase
in
the
amount
of
waste
recycled.
Dropping
down
is
that
related
to
the
issues
we've
had
with
serco.
S
So
this
isn't
related
to
the
serco
issue
that
we
were
talking
about
earlier.
In
fact,
the
so
the
target
is
actually
what
we've
achieved
in
terms
of
percentage.
Household
waste
is
actually
just
under
the
target.
The
target
is
27
increase,
but
we've
achieved
26.83.
S
Partly
due
to
the
way
that
we
would
normally
report
so
when
we
have
our
christmas
waste
that
would
normally
get
collected
in
the
january,
so
quarter
four
would
be
normally
affected
by
that,
but
because
we
had
more
effective,
collecting
and
less
of
it
during
the
end
of
quarter
three,
we
were
much
more
effective
in
our
collection
rates
and
therefore
quarter
four
looks
worse
if
you
like,
but
actually
it's
a
better
position.
F
Thank
you
chair
on
page
353.
It
talks
about
the
capital
budget.
It
talks
about
it
being
15.
I
thought
at
council
it
was
25
or
am
I
misunderstanding,
what
the
two
were
in
terms
of
time
scales
and
the
difference
there.
M
Oh
yeah,
okay,
just
a
quick
question
on
when
we
record
here
as
an
indicator.
T
Basically
doing
less
smart,
so
that's
the
that's
the
vehicles
that
our
staff
drive
on
council
business.
So
it's
it's
trying
to
reduce
that.
You
know
the
the
amount
of
miles
that
that
are
traveled
on
council
business
by
operating
as
efficiently
and
effectively
as
we
can.
So
we
have
a
measure,
that's
related
to
that.
M
T
Generally,
we
we
would
sell
any
vehicles
that
are
replaced
so
that
they're,
usually
you
know,
five
or
six
years
old,
as
typically
in.
B
T
F
F
What
I'd
like
to
know
more
about,
if
officers
can
help
me
is
obviously
we've
got
two
green
quarters
and
then
it
dips
by
50.
So
there's
a
huge
impact
in
the
middle
of
the
year
and
just
to
understand
that
would
be
you
know.
Some
sort
of
narrative
would
be
grateful
at
some
point
just
to
get
a.
Why
did
it
dip
so
dramatically
halfway
through
the
year
because
it
stands
out
quite
a
bit.
The
other
two
was
just
to
pick
out.
The
freedom
of
information
requests.
F
That's
very
disappointing
to
see
that
after
three
quarters
we
didn't
meet
the
time
for
foi
requests
and
similarly
so
four
quarters
worth
of
dealing
with
subject
access
requests.
So
that's
disappointing
to
see
that
as
being
a
statutory
requirement
that
we're
not
meeting
important
things
there.
I'd
just
like
to
know
the
reason
why
what
do
we
do
to
put
that
right?.
K
So
we'll
come
back
to
you
on
the
dip
in
the
capital,
because,
obviously
it's
really
the
year-end
position
that
we
look
at
in
terms
of
the
fois
and
we've
had
a
long-term
sickness
of
in
terms
of
our
data
protection
officer,
who
then
has
obviously
now
retired
and
obviously
so.
But
a
number
of
the
fois
we've
had
have
been
particularly
complex
and
have
have
been
multi-faceted.
K
If
you,
like,
we've
had
to
this
continuous
cycle
of
trying
to
understand
what
it
was
that
the
you
know,
the
foi
request
was
trying
to
cover,
but
it's
mainly
been
around
resources
and
redirection
of
resources
and
prioritizing
of
activity.
K
So
we
have
now
filled
all
the
roles
and
again,
but
it
comes
down
to
the
complexity
of
some
of
the
activity
so,
and
it's
also
how
we
record
it.
So
we
may
well
have
actually
gone
back
to
the
the
person
requesting
the
information
and
actually
discuss
with
them
the
the
time
scales,
but
obviously
we're
recording
that
we're
outside
of
the
the
statutory
20
days.
M
Again,
this
is
probably
my
ignorance,
but
looking
at
the
total
number
of
new
homes
delivered
and
total
number
of
new
affordable
homes
build
completed,
why
do
we
not
have
quarter
one
quarter,
two
quarter
three.
I
appreciate
we
might
be
taking
time
to
get
quiu
four,
but
for
21
22,
we're
saying
the
whole
year
number
isn't
available
until
the
summer.
S
The
figures
aren't
available
until
the
summer,
because
they're
ratified
by
hampshire
county
council
so
we're
waiting
on
the
information
to
come.
Rest
assured,
it
will
come
back
to
you
via
another
report
later
on
via
scrutiny,
because
it
always
gets
picked
up
if
late
information
isn't
available
at
the
time,
I'm
reporting
it
so
I'll
bring
it
back.
Another
time.
A
A
Are
you
happy
as
a
committee
when
we
select
the
other
two,
possibly
three,
but
definitely
two
people
that
I
say
yes,
otherwise,
we'll
have
to
come
back
to
committee
and
then
we'll
have
to
go
through
it
all
again,
not
just
voting
on
that
the
papers
will
have
to
come
to
the
to
scrutiny.
So
are
you
happy
that
I,
if
we
get
volunteers-
and
I
can
say
yes-
yes,
thank
you
yeah.
K
So
obviously
it
was
successful
in
managing
to
convene
the
panel.
The
intention
would
be
to
convene
it
prior
to
the
next
scrutiny
meeting
in
september
to
look
at
the
new
year
corporate
scorecard,
and
so
what
what
that
means
is,
if
it's,
if
it's
dealt
with
my
performance
panel,
it's
then
not
fully
debated
at
scrutiny.
It's
done
at
the
performance
panel
and
the
chair
of
the
performance
panel
would
then
come
back
and
say
these
are
the
recommendations
that
we
would
want
and
obviously
then
it
was
great
to
need
to
ratify
those
recommendations.
A
A
Winkleberry,
we,
I
think,
most
perhaps
most
people
don't
know
on
this
committee-
we're
going
to
have
a
a
meeting
with
vivid
and
hampshire
council
on
different
people,
but
what's
actually
happened
in
the
meantime,
vividly
put
in
a
planning
application
so
it'd,
be.
I
don't
know
whether
you'd
like
to
explain
it
yeah.
I
think
you
must
well.
K
K
However,
if
you
want
to
pull
a
list
together,
we
will
then
run
it
plus
our
planning
officer
and
our
monitoring
officer
and
we'll
be
able
to
advise
you
clearly
anybody
that
is
part
of
I'm
looking
at
council
harvey
here.
Who
already
knows
this,
but
if
you
need,
if
you
are
either
on
or
a
reserve
for
dc
committee,
you
may
wish
to
go
and
speak
to
the
monitoring
officer,
which
is
fiona
thompson
or
the
deputy
monitoring
officer
and
griez.
K
Who
can
give
you
advice
in
terms
of
whether
you
want
to
discuss
it
here
at
scrutiny
or
whether
you
want
to
be
discussing
it
at
dc
committee?
But
obviously
you
can't
enter
into
conversations
that
would
therefore
look
like
you
are
predetermined
in
terms
of
the
outcome
of
the
planning
application.
K
F
Well,
councillor
concert
panetta,
set
out
quite
a
comprehensive
program
of
what
she
wanted
considered
the
last
meeting
and
that
was
supported
by
public
speaking.
Those
members
like
myself,
who
are
on
dc,
can
quite
easily
sum
ourselves
off
of
here
to
enable
you
to
have
a
frank
conversation
without
any
implication
to
dc.
F
So
if
we
were
able
to
go
down
that
route,
we
could
fulfill
both
what
is
required
by
having
members
here
in
scrutiny
who
don't
compromise
dc
and
those
of
us
that
sit
on
it
that
do
can
take
ourselves
out
of
it.
To
enable
that
to
happen.
I
wouldn't
want
it
not
to
happen,
because
I
wouldn't
want
what
counselor
compton
burnett
put
at
the
last
meeting
not
to
be
discussed.
K
A
Yeah,
I
would.
It
is
sad
that
we've
gone
down
this
road.
I
think
it's
a
shame.
We
never
had
a
look
at
it
on
an
earlier
occasion.
Never
came
forward
earlier,
because
I
think
we
could
have
actually
looked
a
lot
closer
than
what
we
did,
especially
when
you
get
public
in,
and
I
feel
conscious
that
when
people
get
the
not
counsellors,
come
and
visit,
you
need
to
try
and
react
and
sad
to
say.
We've
been
unable
to
do
that
in
on
this
instance,
because
of.
F
Cheer,
I
don't
think
reflects
we
had
a
paper
this
evening
that
had
a
really
good
consultation
that
this
buddha
took.
I
mean
those
residents
that
took
part
in
that
town
center
consultation
gave
us
a
tremendous
amount
of
feedback
and
it
was
very
useful,
you're
right.
I
think
it's
incredibly
disappointing
that
vivid,
didn't
take
on
board
the
feedback
from
the
very
community
they're
seeking
to
support.
I
just
found
that
shocking.
K
So
I
think,
in
addition
to
the
september
meeting,
obviously
we
will
have
the
hopefully
either
the
feedback
from
performance
panel
on
the
performance
indicators
for
them
for
the
current
financial
year
or
it
will
be
an
item
on
screen
to
need
for
full
debate
other
than
that
and
obviously
the
outcome
of
the
winkberry
discussion
and
an
associated
date.
There
are
no
other
proposed
changes
to
the
scrutiny
programme
yeah
so.