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From YouTube: Committee on Government Operations on October 28, 2021
Description
Docket #0901 - Ordinance regulating predatory towing practices and establishing a towing bill of rights
A
A
A
The
proposal
regulates
towing
practices
and
established
standards,
especially
in
private
tow
companies,
specifically
looking
at
involuntary
toes
on
private
land
and
also
again,
as
established
a
form
of
a
towing
bill
of
rights
or
those
who
are
told
bill
of
rights
and
basic
operating
standards.
To
make
sure
we're
all
clear
of
what
should
happen
if
or
when
our
cars
are
ever
towed,
unfortunately
does
happen.
So
we
have
folks,
along
with
my
colleagues,
councillor
flynn,
councillor
flaherty
and
the
lead
sponsor
council
braden.
A
We
also
have
bradley
garrett
interim
commissioner
of
the
boston
transportation
department
joining
us,
joseph
smith,
supervisor
of
enforcement
system
and
internal
operations
of
the
boston
transportation
system.
Excuse
me,
transportation,
department,
sergeant,
matthew,
spelaine,
auditing
uh
and
review
of
the
boston
police
department,
melvin,
bogg
supervisor,
parking
enforcement,
tow
and
hold
unit
of
the
boston
transportation
department.
A
Also
joining
the
committee
as
panelists
are
deidre
cummings
of
mass
spring
or
spring.
Excuse
me,
m-a-s-s-p-I-r-g
legislative
director
and
of
the
mass
sprig
or
m-a-s-s
p-I-r-g
education
fund,
consumer
program,
director
um
kim
lowell
executive
and
kim
lowell
executive
director
of
the
state
wide
towing
association.
A
We
will
also
hear
public
uh
comments
for
those
who
have
signed
up
and
wish
to
have
any
concerns
or
questions
um
or
just
want
to
express
support
or
opposition.
That's
free
that
will
happen
um
after
we
do
usually
a
round
of
introductions
from
the
counselors.
Then
we
would
turn
over
to
the
first
panel.
Then
we
would
turn
onto
the
second
panel
and
public
testimony
so
right
now
I'm
going
to
go
ahead
and
turn
it
over
to
the
lead,
sponsor
counselor
braden,
our
co-sponsor
and
I
believe,
councillor
flaherty
and
councillor
flynn.
A
B
B
B
The
system,
as
it's
set
up
right
now,
the
tow
truck
company.
The
driver,
is
supposed
to
call
in
and
get
permission
to
tow
from
the
bpd
tow
line,
and
that
process
usually
takes
about
five
to
ten
minutes
to
get
clearance
to
tow
a
vehicle,
and
we've
heard
several
instances
of
uh
you
know.
Companies
um
uber
eats
our
fast
food
delivery.
uh
Drivers
who
just
stepped
into
a
restaurant,
to
pick
up
a
delivery
and
in
within
minutes
of
two
or
three
minutes
of
returning
to
their
car.
B
B
um
So
I
look
forward
to
the
conversation
this
afternoon
just
to
get
a
better
handle
on
what
is
standard
practice
with
regard
to
the
toe
line
um
and
and
what
are
their
reports
of
abuse
that
the
the
different
agencies
have
heard
so
I'll
just
hand
it
over
and
want
to
just
move
on
and
hear
from
the
folks
who
are
the
experts
on
this.
Thank
you.
C
C
We
also
have
uh
we've
received
information
that
they're
going
down
one
ways
the
wrong
way
and
really
almost
in
like
this-
this,
um
I
guess
the
fever
maybe
make
up
for
lost
time
during
covid.
You
know,
so
we
obviously
need
to
address
that
um
if
we're
towing
a
vehicle.
Clearly,
the
focus
should
be
on
making
sure
that
it's
for
a
public
safety
violation,
not
quite
sure
street
cleaning
cuts
the
mustard.
C
But
we
also
were
promised
that,
in
the
event
that,
when
you're
towing
a
car
for
street
cleaning
that
they
would
have
hokies
uh
out
there
getting
to
the
curb,
that's
really
the
focus
of
if
you
can't
clean
the
street-
and
you
can't
get
to
the
curb
that
would
be
sort
of
the
the
um
the
impetus
behind
towing
a
car.
But
if
we're
just
towing
the
car
we're
not
actually
cleaning
the
street
or
getting
to
the
sidewalk,
it's
defeating
the
purpose.
So
time
has
come
to
have
a
hearing
to
just
identify.
C
uh
What
are
the
rules
and
regulations?
uh
Is
there
predatory,
towing,
taking
place
again,
referencing
the
need
to
have
a
partnership
with
our
private
tow
companies,
particularly
when
we're
trying
to
move
um
a
large
amount
of
vehicles
in
a
short
period
of
time,
for
example,
during
a
snow
emergency
uh
or
a
parade
celebration
clearly
get
the
role
that
they
play
and
the
need
to
have
the
partnership.
But
uh
we
are
seeing
um
a
little
over
aggressive
uh
tactics,
quite
frankly
in
some
of
the
neighborhoods
that
we
really
need
to.
C
C
We
uh
we
should
be
more
civil.
We
should
be
more.
uh
We
should
be
offering
more
of
sort
of
a
courtesy
perspective.
uh
We
should
not
once
the
person
is
there,
um
we
should
not
be
towing
that
car
miles
away
and
then
requiring
them
to
either
get
into
a
taxi
or
an
uber
uh
or
to
get
a
ride
all
the
way
over
to
where
the
car
gets
towed,
and
we
also
should
be
sensitive
as
to
when
we're
towing
cars.
The
tow
lot
should
be.
You
know
in
a
close
proximity
to
where
we're
towing
the
vehicle.
C
You
should
be
towing
a
car
safe
from
south
boston
and
you're,
bringing
it
all
the
way
over
to
brighton
to
uh
to
the
brighton
lot.
It's
just
uh
again
we're
asking
for
common
sense,
we're
asking
for
civility
we're
asking
for
the
ability
uh
for
folks
who
are
present
to
have
their
car
dropped
and
we're
also
asking
the
token
companies
to
be
conscientious
and
don't
go
up.
C
One
ways
the
wrong
way
uh
and
don't
get
into
sort
of
this
feeding
frenzy
that
you
have
to
scoop
up
as
many
cars
as
possible
during
street
cleaning
day
to
you
know
to
pay
your
freight.
uh
You
know
that's
not
what
a
partnership's
all
about,
and
I
think
we're
gonna
get
back
to
basics
on
this.
So
thank
you,
madam
chair,
and
thanks
to
to
the
to
the
lead
sponsors.
D
Thank
you,
council
edwards,
and
thank
you
councillor,
braden
um
for
filing
this
ordinance
and
council
edwards
for
sharing
this
important
hearing
for
many
getting
getting
your
car
towed
and
spending
a
large
amount
on
fees
to
get
it
back
can
be
a
big
financial
burden
and
for
many
having
their
car
is
necessary.
The
car
it
encourages
them
to
get
to
get
to
work,
go
to
appointments,
take
their
kids
to
sports,
uh
take
their
kids
to
after
school
programs,
take
their
elderly
parents
to
doctor's
appointments,
so
a
car
is
necessary
for
so
many
people.
D
D
um
You
know
trying
to
pick
two
or
three
cars
up
at
the
same
time
on
on
the
on
the
truck,
but
I
also
noticed
that
they
speed
excessively
through
neighborhoods
yeah
what
sometimes
going
30
35
miles
an
hour.
So
that's
a
that's
a
major
concern
for
me:
pedestrian
safety
um
with
a
lot
of
these
tow
truck
tow
trucks
uh
driving.
D
So
fast,
so
I'm
glad
we're
having
this
hearing,
I
want
to
say
thank
you
to
my
co,
my
colleague
councillor
braden
and
council
edwards
for
bringing
this
forward
and
it's
a
it's
a
a
hearing
that
impacts
the
quality
of
life
of
residents
and
um
in
making
sure
that
boston
is
a
compassionate
city
as
well.
There's
no
need
to
charge
someone
in
an
outrageous
excessive
amount
of
money
to
have
their
car
towed.
uh
Thank
you,
madam
chair.
E
Thank
you
councillor
edwards,
I'm
actually
outside.
So
I
will
be
brief,
but
did
want
to
chime
in
to
first
things
thank
councillor
braden
for
this
important
discussion,
um
because
it
is
a
major
constituent
issue,
particularly
in
certain
parts
of
the
city.
Dorchester
matapan
we've
been
getting
a
lot
of
cases
around
folks
who
feel
not
only
that
certain
practices
are
predatory
but
also
around
the
location
in
which
their
cars
are
brought
to
what
seems
to
be
um
more
um
detrimental
to
them
than
other
communities.
E
In
addition
to
that,
obviously
folks
are
still
struggling
with
covid
and
are
struggling
to
not
only
pay
tickets
but
to
pay
the
fees
associated
with
being
towed.
So
a
real
um
conversation
needs
to
be
had
and,
of
course,
some
things
need
to
be
changed.
So
thank
you
to
the
folks
in
the
administration
from
joining
as
well,
and
thank
you.
A
um
I
do
think
there's
a
certain
level
of
grace
that
I've
seen
with
some
private
actors,
uh
honestly
just
just
lacking
uh
in
terms
of
how
they're
treating-
and
I
I
think
all
of
us
are
here,
because
the
gravity
of
what
is
being
taken
from
somebody-
it
isn't
just
their
car.
It's
a
mass
massive
amount
of
money
and
it's
a
huge
amount
of
time
and
to
get
your
car
back
to
do
all
of
those
things,
and
I
do
agree.
A
I
wanted
to
echo
what
council
flaherty
said
when
we're
talking
about
this
being
as
a
matter
of
public
way,
public
good
being
blocked,
because
your
car
is
there
because
you
didn't
move
it
for
street
cleaning
or
there's
an
emergency
or
parade
or,
if
someone's,
trying
to
build
on
their
house
and
there's
an
adequate
notice.
That's
one
thing,
but
if
it's
just
a
private
way
uh
and
there's
an
inconvenience
for
someone,
I
I
just
would
hope
that
there
be
a
process,
there's
a
little
bit
more
grace
again
considering
what
you're
taking
away
from
somebody.
G
Okay,
thank
you,
counselor,
uh
I'm
brad
garrett,
I'm.
The
interim
commissioner
for
the
boston
transportation
department
with
me
are
melvin
boggs
who's,
the
supervisor
of
parking
enforcement
for
our
tow
and
hold
unit,
and
joseph
smith,
who's
the
supervisor
of
parking
enforcement
for
our
systems
and
operation
unit
and
together
um
we
oversee
the
towing
operation
for
the
boston
transportation
department,
and
I,
as
the
counselors
have
addressed
already.
I
I
you
know.
G
A
lot
of
a
lot
of
the
language
in
this
proposed
ordinance
does
not
relate
to
the
private
ways,
not
the
public
ways,
but
I
thought
I'd
take
a
few
minutes
to
describe
the
role
that
btd
does
play
in
towing,
particularly
as
it
relates
to.
We
do
have
a
role
in
overseeing
some
of
the
private
tow
companies
for
street
cleaning.
So
um
briefly,
um
I
just
wanted
to
mention
that
we
have
a
tow
toy
operation
which
is
based
at
200
frontage
road.
G
G
um
As
was
already
mentioned,
we
do
try
to
have
cars
towed
to
locations
that
are
nearby
where
they're
being
towed
from
uh
for
street
cleaning.
uh
Our
department
toes
in
the
south
end
and
mission
hill,
private,
tow
companies,
towing
other
locations
and
I'll
talk
a
little
bit
more
about
that
later.
We
also
tow
and
or
actually
try
not
to
tow
for
vehicles
that
are
parked
in
uh
spaces
that
are
permanent
for
moving
bands.
G
We
are
the
department,
that's
responsible,
for
responding
to
requests
from
boston
residents
when
there
are
moving
bans
parked
in
spaces
for
which
they
have
obtained
temporary,
no
no
parking
permits,
but
knowing
that
um
it's
often
residents
nearby
the
that
location,
we
go
way
out
of
our
way
to
uh
not
way
out
of
way.
But
we
do
our
best
to
uh
uh
contact
the
owners
of
those
cars
by
uh
using
their
license
plates
or
um
uh
the
resident
parking
permit
information
and
are
generally
successful
and
uh
contacting
people.
So
we
don't
have
to
tow
their
vehicles.
G
We
also
provide
uh
support
for
um
the
public
works
department
when
they're
doing
street
construction,
um
as
uh
and
and
that's
another
situation
which
we
have
tow
trucks
on
the
street,
but
we
actually
do
not
generally
do
any
towing
of
vehicles
away
from
the
scene.
We're
there
to
have
for
visibility
to
let
people
know
that
the
street
is
going
to
be
worked
on
and
again
we
will
contact
residents
to
move
their
cars
rather
than
throw
them
away.
G
G
There
is
no
fee
if
someone
comes
out
to
their
car
uh
before
the
car
is
removed
from
the
curb
for
street
cleaning.
um
So
even
though
those
private
companies
do
we
do,
um
uh
we
do
have
that
requirement
for
them.
um
We've
read
the
proposed
ordinance
regarding
regulatory
uh
regulating,
predatory
towing
practices
and
establishing
a
token
bill
of
rights,
and
we
look
forward
to
working
with
the
city
council
as
it
moves
forward
um
and
uh
we're
here
to
answer
any
questions
and
um
with
that
I'll
turn
it
back
to
uh
to
counselor
edwards.
H
Hello
counselor.
Yes,
I
think
it
makes
sense
for
me
to
go
next
and
kind
of
give
you
an
appropriate
uh
equivalent
summary
of
uh
boston
police's
role
uh
so
good
afternoon.
I'm
sergeant
detective
matthew,
spelaine
from
the
boston
police,
department,
audit
and
review
unit.
I
am
new
to
this
role
in
the
last
three
months.
H
Vehicles
which
are
stopped
standing
are
parked
in
violation
of
the
traffic
rules
under
which
those
are
subject
to
removal.
Vehicles
that
are
hazard
are
a
threat
to
public
safety.
For
some
reason,
vehicles
that
are
interfering
with
the
operations
of
the
boston
fire
department,
vehicles
that
have
been
reported,
stolen
and
we're
recovering.
H
And
vehicles
that
have
been
involved
in
some
sort
of
accident
that
the
owner
is
not
able
to
clear
the
vehicle
out
of
the
road
in
a
reasonable
amount
of
time
or,
if
there's
some
sort
of
law
enforcement
interaction
with
those
vehicles
that
vehicle,
such
as
the
arrest
of
the
operator
or
evidentiary
reasons
to
tow
the
car.
So
that's
kind
of.
In
a
nutshell.
Most
of
the
reasons
I
can
think
of
off
the
top
of
my
head
that
we
we
we
tow
cars.
H
My
current
use
unit
plays
a
role
in
monitoring
totaling
contractors
for
the
police
department,
in
the
sense
that
each
district
maintains
a
toe
log
of
the
contractors.
We
have
available
to
ensure
that
the
toes
are
distributed
in
an
equal
and
equitable
manner
to
the
companies
that
the
commissioner's
office
and
contracts
have
selected
to
do
towing
for
the
police
department,
as
well
as
an
inspection
of
those
tow
lots
to
ensure
they're
in
compliance
with
the
contract.
H
When
a
police
officer
tows
a
vehicle,
he's
required
to
receive
permission
from
a
patrol
supervisor,
to
do
so,
he's
also
required
to
collect
information
about
that
vehicle
and
its
owner
and
provide
that
to
the
tow
company
at
the
time
of
the
tow
and
then
to
complete
a
police
incident
report,
including
the
vin,
the
condition
of
the
vehicle.
If
there's
any
damage
um
the
contents
of
the
vehicle
on
the
owner's
information,
the
tow
contractor
and
the
receipt
number
must
go
on
the
police
report.
H
The
information
the
operations
divi
collects
right
now
includes
vehicle.
Information
such
as
year
make
model
vin
the
registration,
the
license
plate
information,
the
color,
as
well
as
tow
information,
such
as
the
reason
for
the
tow,
the
tow
company
and
the
phone
number
of
the
tow
company,
the
driver's
name
from
the
tow
company,
the
street
information
and
cross
street
where
the
vehicle
was
towed
from
and
whether
the
vehicle
was
towed
as
a
police,
tow,
a
bt
detail
or
a
private
toe.
H
Looking
at
the
proposed
ordinance,
um
many
of
the
categories,
a
through
g
that
they're
looking
for
the
police
department
to
collect,
we
are
actually
already
collecting
in
an
electronic
format
that
could
be
provided
to
where
the
city
council
wanted
it
sent
to.
I
do
notice.
There
are
some
gaps,
though
mainly
the
first
one
item
a
which
would
be
the
name
and
address
of
the
person
property
owner
company,
other
business,
in
lawful
control
of
the
private
way
of
property
who
is
directing
the
toby
conducted
that
is
not
currently
collected.
H
A
um
That
was
extremely
thorough,
extremely
helpful.
Thank
you
for
going
into
the
breakdowns
of
the
information,
especially
uh
partset,
informing
us
already,
what
you're
doing
and
then,
where
there
were
some
differences,
and
I
really
do
I'm.
You
know
speaking
on
behalf
of
the
as
a
committee
chair,
but
I
think
on
behalf
of
my
colleagues
as
well,
your
breakdown
of
where
the
the
differences
are
and
your
thoughts
about
that
as
well
was
also
extremely
helpful.
um
So
thank
you
very
much
for
that
and
for
just
being
on
the
job.
What
you
said
three
months.
A
uh
What
we
can
then
do
is
do
our
our
round
of
questions
from
all
of
our
counselors
to
all
of
you,
because
I
think
this
is
just
good
to
have
all
the
perspectives.
So
we
have
the
administration,
we
have
uh
consumer,
and
then
we
also
have
um
from
the
state
towing
association
as
well
so
appreciate
that
all
the
stakeholders
are
at
the
table.
So
if
it's
okay,
we'll
go
ahead
uh
with
deidra
and
then
kim
you'll
go
after
dj.
Is
that
that
okay.
I
Terrific
um
great
thank
you
um
good
afternoon.
uh
My
name
is
deirdre
cummings.
I
am
the
legislative
director
for
mass
perg.
Mass
perg
is
a
45
year
old,
non-profit,
non-partisan
consumer
advocacy
organization,
and
I'm
here
today
just
to
share
some
of
the
information
that
we
have
collected
around
consumer
protections
around
towing.
What
some
of
our
findings
were
and
then
to
support
this
uh
proposal
to
really
um
protect
the
residents
in
boston
and
those
who
who
shop
here
and
work
here
who
may
have
their
cars
towed?
I
um
First,
let
me
just
tell
you
what
um
the
way
we
got
into
this
actually
is
a
handful.
um
A
number
of
years
ago
now
I
was
getting
random
calls
from
people
about
issues
of
towing,
and
it
came
in
the
form
of
um
some
of
the
examples
that
we
have
heard
here
by
some
of
the
counselors,
which
is
you
know,
I
was
at
a
dunkin
donuts.
I
went
into
the
bathroom
I
came
out
and
my
car
was
gone
and
people
in
the
dunkin
donuts
said
hey.
I
Some
truck
driver
was
here
screaming
I'm
towing
cars
and
then,
by
the
time
he
came
out,
his
car
was
gone
or
um
you
know
my
car
was
towed
and
uh
I
didn't
even
know
that
that
was
a
tow
area
and
then
you
know
some
of
the
other.
Frustrating
stories
were
with
uh
folks
who
had
called
to
say
um
you
know.
Yes,
they
did
park
in
the
wrong
place.
I
However,
um
trying
to
get
their
car
back
was
an
ordeal
trying
to
find
out
where
it
was
um
trying
to
get
to
that
location
and
then
in
some
places,
arriving
and
having
to
pay
cash
and,
as
you
know,
a
lot
of
people
today,
don't
really
carry
cash,
and
so
again
you
know
we
started
looking
at
the
issue.
Well,
you
know
some.
There
is
a
role
for
towing
and
we
all
recognize
that.
But
really
we
ought
to
be
thinking.
Well,
what
are
the
basic
consumer
protections?
I
We
released
it
in
a
report
last
year
and
that
I
can
make
available
to
to
the
uh
committee,
um
and
in
that
report
we
included
just
basic
consumer
texans.
Like
um
you
know,
we
should
post
that
this
is
a
tow
zone
and
if
so,
what
are
the
rates
associated
with
this
like
clear?
Let's
prevent
the
problem
from
happening.
I
In
the
first
place,
um
we
we
recommended
that
there
were
uh
pro-again
prohibitions
against
predatory
towing,
so
you
know
where
you
have
tow
truck
drivers,
just
circling
a
lot
for
one
second,
where
they
can
pull
up
um
a
car
in
a
second
and
take
off
and
making
sure
that
yes,
if
see
your
car
getting
towed,
the
purpose
is
is
to
remove
the
car.
So
if
you're
there,
you
should
be
able
to
take
it
off
the
hook.
I
I
The
police
officer
here
recommend
said
that
the
department
of
public
utilities
they're
the
ones
that
set
the
towing
laws,
cities
and
towns
can
adopt
their
own
and
go
further
than
what
the
basic
regulations
are.
So
we
just
looked
at
the
state
regulations
and
of
the
14
consumer
protections
that
we
listed
massachusetts
only
guaranteed
six
of
those.
So
I
think
what
you
have
done
here
is
really
captured
that
area
where,
where
yes,
um
you
know,
we
do
have
some
basic
consumer
protections
here,
but
they're
inadequate.
I
We
now
everybody
can
take
a
photo
with
their
phone
right
and
so
an
important
protection
there
for
the
consumer
is:
let's
have
the
tow
operators
take
a
picture
before
it's
towed
um
again,
making
sure
that
the
car
can
be
released.
Now
that
is
a
requirement.
So
the
state
dpu
law
states
that
every
tow
truck
driver
has
to
let
down
a
car
that's
being
towed.
I
They
can
charge
as
much
as
half
what
that
regulated
tow
rate
is,
but
they
must
let
it
down,
they
must
drop
it.
So
that's
important
um
reimbursement
if
they
tow
unfairly
or
illegally,
you
should
be
able
to
get
reimbursed
and
what's
good
about.
This
is
that
it's
includes
in
that
reimbursement,
the
transportation
costs
it
took
you
to
go
to
that
tow
lot
and
the
time
that
it
took
you
to
to
get
it
um
the
annual
reports.
I
This
wasn't
in
our
our
list
of
um
consumer
protections,
but
these
annual
reports
will
give
a
good
uh
look
at
who's,
doing
the
towing
when
they're
doing
the
towing-
and
you
can
see
some
outliers
and
that
will
give
the
city
better
information
as
to
wait.
Is
there
predatory,
towing
going
on
here
and
how
can
we
we
manage
that?
um
And
then
I
also
like
the
penalties
for
the
violations.
J
With
that
being
said,
there
are
protections
in
place
in
most
cases
for
the
consumers.
I
do,
however,
agree
that
everyone
should
be
taking
pictures
prior
to
a
tow
that
that
protects
the
tower.
It
protects
the
consumer.
It
makes
good
sense
that
way.
There's
no
damage
claims.
You
can
take
a
picture
of
the
vehicle
with
the
no
parking
sign
and
you
know
it
will
make
a
much
easier
transition.
J
J
J
J
J
So
normally
what
we
would
do
is
obtain
the
registration
information
and
send
a
letter
to
the
owner,
the
department
of
public
utilities-
and
this
is
where
it
gets
regulates
us.
They
set
very
specific
requirements
for
us,
including
by
the
way
we
have
to
provide
an
itemized
bill,
including
the
fact
that
we
are
required
to
wait
to
send
those
notices
out
because
we're
allowed
to
charge
for
those
notices.
J
J
I
wanted
to
address
the
credit
card
issue
for
a
couple
of
reasons.
Most
a
a
significant
majority
of
tow
companies
will
accept
credit
cards
on
private
property
impounds.
Some
do
not
and
there's
a
very
good
reason
for
it.
The
credit
card
processors
have
decided
that
towing
is
an
unseemly
business
as
such.
If
it
is
not
a
voluntarily
requested
toe.
For
example,
you
broke
down
on
the
side
of
the
road.
J
You
called
me
asked
me
to
tow
your
car,
that
is
a
voluntary
tow
you're
requesting
that
service
and
there's
no
question
when
you
present
your
card
with
your
chip.
We
press
process
it
through
there's
no
question
the
minute:
it
becomes
an
involuntary
toe,
so
a
drunk
driving
arrest,
a
private
property
impound
parking
violation
in
front
of
a
fire
hydrant.
Those
are
considered
involuntary
toes.
J
So
it's
a
real
issue.
We've
had
members
that
have
had
hundreds
of
hundreds
of
calls
back
charged
to
them.
We're
private
we're
private
entities
we're
providing
a
public
service.
All
we
ask
is
that
we
get
paid
so
that
that's
one
of
the
issues
and,
interestingly
enough,
I
know
some
tow
companies
actually
have
atms
in
their
facilities.
For
that
reason,
um
let's
see,
as
far
as
you
know,.
J
There's
a
two-sided
coin:
to
a
car
being
towed,
that's
already
hooked
up
the
driver's
done
all
the
work
he's
headed
out
of
the
parking
lot
and
the
owner
runs
him
down
and
says:
please
drop
my
car
he's
provided
all
the
work.
The
majority
of
the
work
has
already
been
done
to
give
that
back
without
being
compensated.
J
J
And
I
wanted
to
address
the
personal
items
so
backing
up
the
train
a
little
bit.
The
department
of
public
utilities
tells
us
that
we
have
to
release
medications,
wallets
car
seats,
winter
coats,
but
we
don't
have
to
release
every
single
item
in
the
vehicle.
It's
vital
items
only
and
there's
a
reason
for
this.
J
J
Usually
if
belongings
non-essential
belongings
are
held
at
least
the
people
will
come
down
and
say
I
can't
afford
the
car.
Can
I
have
my
belongings,
here's
the
title,
or
can
I
give
you
a
little
bit
of
money
in
the
title
and
everybody's
made
whole?
They
get
their
belongings.
The
tower
gets
rid
of
the
car
without
having
to
go.
Wait.
104
days,
everybody's
happy,
um
let's
see
with
regard
to
damage
to
the
vehicles
reimbursing
the
vehicle
owner
directly,
can
cause
issues.
The
department
of
public
utilities
requires
us
to
carry
insurance,
so
it
should
go
through
insurance.
J
J
Car
pulls
in
lady
gets
out
goes
across.
The
street
goes
to
the
bank
she's
in
the
bank
for
15
or
20
minutes.
This
is
a
fast
food
place
that
you
know
you
pull
in.
You
grab
a
sandwich.
You
drive
out
how
many
sales
did
that
small
business
owner
lose
because
that
parking
space
was
occupied
by
someone
who
had
no
right
to
be
there.
J
So
that's
where
the
spotters
come
in
a
little
bit.
um
I
don't
understand
how
they
can
notify
the
police
department
if
it
takes
five
or
ten
minutes
if
they're
only
gone
five
or
ten
minutes
that
I
don't
understand
that
reality
at
all.
I
don't
believe
that
in
many
cases
that's
actually
what's
happening.
J
J
A
Thank
you
all.
um
So
what
we
normally
do
in
terms
of
questions
is
we'll
go
from
city
councillor
for
uh
to
ask
out
the
general
questions
to
folks
we'll
start
with
counselor
braid
and
then
go
to
counselor
flaherty,
then
counselor
flynn,
then
counselor
campbell.
um
Then,
if
there's
something
that
has
been
asked,
I
might
ask
some
questions.
A
If
they're,
not
that's,
okay,
that
I
will
just
have
them,
go
on
public
testimony.
I
just
didn't
know
if
you
had
somebody
come
with
you
that
I
didn't
call
on
looks
like
no
one.
Okay,
so
we're
gonna
go
to
uh
counselor
braden.
You
can
start
asking
questions
and
then
we'll
go
on
to
the
next
counselor.
We
try
to
keep
the
questions
between
three
to
five
minutes
and
then
uh
yeah.
B
H
So,
as
far
as
towing
goes
with
the
police
department,
basically
the
circumstances
I
outlined
for
you
is
when
the
police
department
tows
a
car.
So
like,
um
let's
just
say
it's
a
snow
emergency.
um
The
mayor's
declared
that
tomorrow
is
going
to
be
a
storm.
um
The
procedure
would
be
that
the
the
police
officer
would
go
out.
Usually
I
think
we
try
to
do
two
hours
of
notifications
with
the
cruiser
over
the
the
um
pa
system.
H
The
cruisers
go
up
and
down
the
streets
with
the
blue
lights,
trying
to
inform
the
public
that
a
snow
emergency
has
been
declared
to
move
your
cars
off
the
streets
and
then
ultimately
gets
to
the
point
that
the
it's
usually
a
designated
time
that
city
hall
and
the
police
commissioner's
office
has
decided
upon
that.
You
know
the
emergency
starts
at
four
and
at
seven
pm,
we'll
actually
start
towing,
and
at
that
point
the
supervisor
will
make
a
decision
that
okay,
we're
going
to
bring
in
the
tow
trucks.
H
H
So
if
it's
not
um
a
police
involved,
tow
and
they're,
just
notifying
us
yeah
that
tow
company
would
basically
our
role
is
really
administrative.
At
that
point,
we
have
a
24
7
operations
center
that
has
a
clerk
that
will
collect
the
information
from
the
tow
company
and
give
the
tow
company
back
a
sequence
number
for
their
log,
and
then
that
is
entered
into
a
database
that
we
have
that's
time
stamped
with
the
vehicle
information
I
had
outlined
before
that
contains
information
about
why
it
was
towed
the
tow
company
etc.
B
That
answers
the
question.
One
of
the
things
that
we're
you
know
from
from
these
reports
that
we're
hearing
from
consumers
are
that
and
from
police
officers.
Actually,
is
that
the
time
that
the
time
between
uh
putting
um
the
cars
already
on
the
hook
before
the
police
um
have
before
the
tow
truck,
has
notified
the
police
department
and
got
a
time
stamped.
B
Yeah
because
they
have
to
decide
if
it's,
if
it's
the
car
has
been
stolen
um
or
if
it's
been
involved
in,
um
if
it's
been
so
if
the
number
has
been
associated
with
the
crime,
because
it's
it's
that's,
it's
checking
do
a
little
background
check
on
the
car
before
it's
before.
It's
told
us,
which
is
why.
H
B
H
C
Thank
you,
madam
shear,
and
thank
let
me
thank
the
panelists
um
for
participating
and
also
the
uh
tow
companies,
the
owners
and
or
the
representatives
for
participating
as
well,
and
maybe
there's
something
here
that
uh
we
could
also
do
that.
Helps
uh
them
question
really
more
for
btd
on
the
moving
permits
to
some
degree,
a
big
portion
of
that
is
almost
sort
of
um
um
what's
the
right.
What's
the
right
word
like
um
the
honors,
I
guess
would
be
appropriate.
Folks
come
in.
C
A
C
A
Okay:
okay,
we'll
come
back
to
counselor
flaherty,
um
but
uh
counselor.
I
think
counselor
cam
bull
may
have
had
to
step
away
for
a
little
bit.
um
I'm
gonna!
Well
we'll
wait
a
little
bit
for
council
florida
to
get
back
on.
I
did
have
just
some
follow-up
questions
to
make
sure
I'm
very
clear
um
on
what
people
are
are
concerned
about
um
to.
A
To
ms
ms
lowell,
um
I
wanted
to
make
sure
I'm
clear
on
the
is
on
behalf
of
the
towing
association
and
and
to
be
very
to
be
very
clear.
You
know
the
goal
is
to
go
at
bad
actors
and
we,
I
don't
want
you
or
anybody
else,
to
think
that
we,
as
the
boston
city
council,
are
accusing
the
entire
towing
industry
of
being
bad
actors.
Okay,
I
do.
A
I
do
want
you
to
understand
that
there
have
been
enough
complaints
brought
to
us
because
of
some
bad
habits
that
we've
seen,
um
and
I
do
appreciate
you
separating
what
is
already
uh
prohibited
from
the
law
right
and
what
is-
and
I
do
appreciate
your
opening
statement
where
you
said
quite
frankly,
you
don't
support
any
of
those
bad
habits.
That's
not
what
you're
here
to
do
either.
So
I
want
to
be
very
clear.
This
is
not
a
um
us
versus
them
conversation.
As
far
as
we're
concerned,
I
think
council
florida
made
it
very
clear.
A
So
the
goal
is
to
figure
out
how
we
are
notifying
uh
people
of
those
rights
which
I
would
say
as
a
city
I
used
to
work
for
the
city
and
in
general
um
I
think
we
could
do
in
general
a
better
job
of
letting
people
know
what
their
rights
are.
You
I've
had
my
car
towed.
I
can
tell
you
mentally
emotionally
and
it's
not.
A
Not,
and
so
my
first
thought
is
where's
my
blankety-blank
car,
and
why
this
get
taken
away
and-
and
maybe
we
can
do
better
at
explaining
to
people-
is
your
car
gone
calm
down?
These
are
the
following
steps
you
could
take.
So
that's
one
thing.
I
think
we
should.
We
should
all
agree
on,
but
I
do
think
that
there's
a
real
concern
about-
and
I
see
you
counselor
campbell,
so
I'll
wrap
up
and
uh
council
flaherty's
also
joined
back.
I
do
want
to
make
sure.
A
Is
there?
Is
there
something
about
this
um
beyond
the
title?
Okay,
um
is
there
something
about?
uh
You
know,
counselor
excuse
me
sergeant
uh
spline
mentioned
some
areas
where
there
could
be
some
additional
notifications
given
by
the
city
uh
by
bpd
were
any
of
those.
Did
you
have
concerns
with
those
additional
bits
of
information.
J
No,
no,
I
think
anything
that
makes
it
easier
for
the
consumer
to
find
their
car
and
understand
their
rights
goes
a
long
way
towards
building
a
bridge
that
you
know
we
are
a
maligned
industry.
We
don't
have
a
like
anything
else.
Once
you
have
a
few
bad
actors,
it
causes
no
end
of
heartache
for
the
rest
of
the
industry.
So
I
think
you
know
if
we
work
together
to
streamline
the
process,
make
it
easier
for
the
consumer,
make
it
easier
for
the
tower
providing
the
service,
and
everyone
has
a
clear
understanding.
A
I
No,
I
mean
our
survey
is
stands
in
the
report
and
it's
based
on
the
uh
protections
that
were
listed
out
in
the
dpu.
So
I'm
happy,
if
kim
you
know,
if
you
want
to
send
me
the
particular
issues
that
you
had
that
were
in
conflict
to
what
you
believe
that
happy
to
take
a
look
at
them.
But
at
this
point
um
you
know
our
our
review
was
on
the
dp
rules
and
what
they
set
in
place
and
what
they
didn't
set
in
place.
I
A
B
J
E
Okay,
can
you
hear
me?
Okay,
thank
you.
I'll,
be
quick,
unfortunately,
have
another
conflict
um
in
another
meeting
at
three,
but
I
somehow
got
booted
off,
but
I'm
back.
So
thank
you
one
of
the
things
um
and
thank
you
to
all
the
panelists
for
the
information
which
is
helpful
and
thank
you
again
to
the
sponsors
for
sort
of
just
moving
this
forward
and
establishing
some
consistency.
E
But
one
of
the
things
we've
been
hearing
about
quite
a
bit
in
the
district
is
because
of
the
lack
of
consistency
in
when
folks
are
towed,
they're
creating
some
of
these
inequities,
so
one
street,
for
example,
gets
ticketed
and
towed
every
week
for
street
cleaning.
Another
may
only
get
ticketed
uh
every
week,
even
though,
of
course
the
signage
is
the
same,
and
there
were
a
couple
of
constituents
who
asked,
I
think,
the
city,
but
also
actual
tow
drivers
about
this
who
spoke
about
you
know
sometimes
because
of
traffic
they
run
behind
in
schedule.
E
So
if
your
street
is
towards
the
end,
you
won't
you'll
just
get
a
ticket,
you
won't
get
towed
right
um
and
so
there's
been
real
complaints
around
that
and
so
wanted
to
lift
that
up.
I
know
there
are
a
couple
of
constituents
on
who
testified
to
that,
and
so
what
does
it
mean
to
actually
establish
one
to
have
information
just
about
this
to
document?
E
These
inconsistencies
is
important,
but
also
to
establish
some
level
of
process
protocol
so
that
folks
are
getting
towed
from
time
to
time
and
one
tow
truck
driver
actually
said
that
to
one
constituent
in
the
district
they
tow
time
to
time.
So
there's
a
real
inconsistency
which
we
know
oftentimes
will
create
inequities
in
in
terms
of
who's
getting
ticketed
and
towed.
It
can
happen
by
neighborhood
et
cetera,
so
I
want
to
lift
that
up.
um
Thank
you,
counselor
edwards,
we'll
continue
to
follow
it.
E
E
C
Hear
me,
you
can
hear
me
now
yeah,
just
a
quick
question,
so
this
is
directed
towards
btd
on
the
permit,
the
permit
uh
parking.
So
it's
the
honor
system
residents
come
in,
they
get
placards,
they
go
out,
they
post
the
placards.
We
don't
really
do
a
good
enough
job.
Monitoring
that
and
the
complaints
we're
getting
across
the
city
is
that
folks
may
come
in
and
they're
taking
more
spaces
than
they're
allotted,
whether
that's
for
a
moving
truck
or
it's.
C
The
moving
truck
plus
a
couple
of
their
own
vehicles
and
folks
are
getting
ticketed
and
towed
when
folks
appeal
that
ticket
the
city
exonerates
them,
they,
they
honor
it,
but
there's
no
recourse
after
the
car's
been
towed,
and
so
not
quite
sure
whether
or
not
we
could
work
anything
into
that
in
specific
instances
where
a
vehicle
was
told.
Maybe
it
goes
back
to
the
folks
that
apply
the
permit,
uh
maybe
there's
a
penalty
associated
with
that
again
just
want
to
think
about
it.
C
G
K
The
address
well
he's
right
council,
I
mean
uh
council
flaherty's
right,
they
usually
take
up
more
spots,
so
we
we
just
started
towing
within
the
permit
spot
and
if
they
post
the
signs
wrong,
we
don't
touch
the
cars
at
all.
We
tell
them
that
you
know
you
have
to
come
back
to
the
tone,
because
now
because
we
started
running
to
a
lot
of
people
taking
up
more
spots,
so
if
the
permit
holder
isn't
there
with
the
permit,
we
stop
towing.
I
tell
everybody,
just
drive
off,
you
know
just
tell
them,
you
know.
K
K
You
know
asking
me,
I
don't
see,
there's
no
permit
holder
there
to
keep
going
if,
if
the
moving
company's
there
or
the
private
person's
there,
with
the
permit
and
they're
posted
right
first
thing,
we
do
is
try
to
find
that
we
run
the
plate
to
try
to
find
the
owner
or
the
vehicle
to
ask
him
to
move
um
most
of
the
time
they
come
out
to
move
a
lot
of
people.
You
know
they're,
not
there
they're
out
of
town.
So
that's
the
cars
we
end
up,
bringing
in.
A
Thank
you,
um
I'm
gonna
go
to
public
unless
someone
had
a
very
quick
question,
but
I
I
actually
had
a
quick
question.
Honestly.
This
is
a
real
life
experience.
Are
you
explaining
this
to
me?
um
uh
I
I'm
gonna
say
somebody.
I
know
it
was
me
and
I
parked
on
on
my
street
okay
and
I
did
not
see
there's
a
back
of
a
house
that
seems
to
be
totally
unmarked
and
there's
a
curb
cut
that
they've
inherited
when
they
bought
the
house.
A
So
on
the
side,
the
public
street
back
of
the
house
looks
like
a
gravel
kind
of
backyard.
It
doesn't
look
any
kind
of
marked
or
anything,
there's
no
sign
at
all,
there's
no
sign
at
all,
and
uh
so
you
know
she
said
this
is
her
private
way
and
I
couldn't
block
it
so
I
moved,
but
I
really
I
really
wondered
if
what
I've
been
towed
and
ticketed
just
by
her
calling
because
of
the
curb
cut,
there's
no
sign
there,
I
want
to
be
very
clear:
there's
no
sign
will
be
towed.
There's!
A
K
K
G
A
I
just
think
it's
a
matter
of
notice,
honestly
like
at
night
in
in
the
dark.
I
would
not
have
seen
that
curb
cut,
but
for
her
saying
this
is
a
driveway.
I
I've
been
there
for
15
years
and
didn't
know,
and
so
that's
all
I'm
saying
I
I
would
I
don't
know-
maybe
council
braid
and
I
could
talk
about.
I
just
felt
like
that
was
a
kind
of
a
get
you
like
would
have
been
caught
and
parking
on
the
street.
So
all
right,
that's
enough
about
my
personal
life
experience
with
this
um
uh
counselor
brady.
B
You
know
I
just
want
to
get
something
straight.
uh
You
know
the
notion
that
you
have
to
call-
and
I'm
I'm
going
on
about
this
a
bit,
but
the
notion
that
you
have
to
call
in
a
toe
um
call
it
into
the
toe
line
with
the
bpd
before
bp
bpd
before
you,
you
hook
up
a
car.
Does
that
apply
to
um
public
and
private
lots.
H
H
At
the
end
of
the
day
to
the
btd
commissioner's
point,
the
city
only
has
so
many
tow
trucks
and
it
can't
basically
service
the
volume
of
towing
that
needs
to
occur,
and
so
you
end
up
with
this
fleet
of
private
companies
that
augment
what
btd
does
and
so
cars
end
up
in
all
these
different
places.
So
if
you
don't
have
some
sort
of
single
reference
point
for
everybody
to
look
to,
you
know
you'd
never
find
your
car.
B
Yeah
and
the
other
issue
I
think,
uh
to
to
to
counselor
campbell's
point
about
towing
on
days
for
ticket
and
toad
for
street
cleaning
um
across
the
district.
That's
such
a
in
on
inequitable
um
distribution
of
that
rule.
uh
We
often
wonder
just
ticket
people
rather
than
just
um
ticket
and
towing
it's
it's
such
a
um
such
an
in
inequitably,
applied
room
that
it's
it's
um
problematic
anyway.
That's
all
for
me
now!
Thank
you,
madam
chair.
A
Thank
you
um
to
my
uh
colleagues
who
are
still
on
I'm
it's.
Okay,
I'm
going
to
go
to
public
testimony.
We
have
some
hands
raised,
people
have
written,
are
very
excited
about
talking,
and
so
I'm
going
to
now
go
in
order
of
the
hands
getting
raised
and
folks
who
have
asked
to
speak
um
first
was
um
uh
there
was
excuse
me
tim
mcdonald,
that,
and
before
we
go
um
just
to
let
folks
know
on
who
are
going
to
give
some
public
testimony.
A
A
L
A
L
So
I
do
share
a
lot
of
the
sentiments
that
most
sentiments
that
kim
had
mentioned,
and
you
know
one
regarding
forms
of
payment.
There
are
many
towing
companies
in
the
city
of
boston
that
will
not
accept
credit
cards.
For
that
reason,
however,
there
are
many
towing
companies
that
no,
that
know
that
having
cash
on
demand
is
an
inconvenience
and
accept
a
debit
card,
with
the
form
of
in
the
form
of
a
pin
based
transaction.
L
L
L
I
take
no
stance
on
whether
or
not
a
a
refund
for
toes
should
or
should
not
be
given.
uh
Frankly,
that's
up
to
the
board
here,
however,
as
someone
that
owns
and
manages
day-to-day
their
own
towing
company
within
the
city
of
boston,
I
will
say
this:
it
is
extremely
unfair
that
if
so,
if
we
tow
someone
and
for
whatever
reason
through
the
appeal
process
through
btd,
they
win
their
ticket
for
whatever
reason
that
we
are
forced
to
give
them
a
refund.
L
That
is
ex.
That
would
be
extremely
unfair.
Again,
I
take
no
stance
on
whether
or
not
the
city
council,
whether
or
not
the
city
should,
in
fact
you
know
put
that
in
the
ordinance.
However,
if
it
does
go
in
the
ordinance,
then
it
should
not
be
the
towing
company
reimbursing
the
individual
got
towed.
That
may
not
have
that
has
won
their
appeal.
A
B
M
um
My
name
is
uh
chris
ferreira,
I'm
a
third
generation
towing
business
owner,
and
I
just
like
to
address
a
few
uh
points
in
your
proposal.
I
do
not
have
a
business
or
work
for
a
business
in
the
city
of
boston.
I
want
to
put
that
right
on
the
table.
Okay,
this
proposal
was
brought
to
my
attention
and
I
reviewed
it
and
um
I
found
some
um
issues
with
it.
M
I
do
uh
agree
with
some
of
the
things
that
was
said
today
in
the
meeting,
which
I
think
were
very
important
and
I'm
going
to
skip
over
some
of
the
redundant
things
that
I
have
that
I've
jotted
down
here
for
the
council,
but
I
will
make
um
my
statement
here
available
through
email
so
that
all
the
counselors
can
receive
a
copy
of
it.
So
I
don't
go
to
this
whole
um
long
process
and
I
apologize
um
the
first
thing
for
me:
is
this
predatory
towing
and
I
know
kim
lowe
spoke
about
this.
M
Those
are
two
separate
issues
that
need
to
be
addressed
separately
completely.
um
You
know
when
you
call
towards
uh
predatory
towing
for
doing
their
jobs
um
I've.
I
find
that
very
bad.
um
So
I'm
just
gonna
read
something
to
you:
real,
quick
um
to
propose
audiences
to
address
private
property,
towing
practices
in
the
city
of
boston,
each
business.
If
you
miss
every
municipality,
every
person
has
room
for
improvement,
whether
you're,
the
police,
politicians,
etc.
All
professions
have
bad
apples.
M
I'm
not
saying
that
autumn.
Companies
are
perfect,
however,
by
insulting
insulting
torn
professionals
as
predators
or
even
calling.
This
new
ordinance,
predatory
practices
is
insulting
and
disrespecting
to
the
towing
professionals
that
worked
through
covid
and
typically
work
24
hours
a
day,
seven
days
a
week,
we're
actually
first
responders
beside
the
police
and
fire
departments.
M
M
Are
they
considered
predators
in
the
boston
transportation
department
who
drives,
which
I'm
understanding
this
and
on
firsthand
knowledge?
But
I
was
told
driving
around
with
cameras
on
their
vehicles
seeking
people
for
not
paying
parking
tickets
to
get
booted,
or
um
is
that
type
of
an
action
predatory?
Did
you
know?
M
A
lot
of
the
issues
that
were
brought
up
in
this
ordinance
are
already
in
place.
The
protections
are
already
there
and
I
do
agree
with
um
kim
lowe
that
some
of
the
things
that
massberg
is
saying
are
not
100
accurate,
for
example,
the
itemized
billing.
You
have
to
have
an
itemized
bill
for
every
tow
that
you
do
for
the
state
of
massachusetts,
non-consent,
toe
or
the
person
can
file
a
complaint
with
the
dpu
and
get
their
money
back.
M
There's
a
lot
of
talk
of
excessive
charges
in
rampant
oak
rampant
overcharging
and
I'm
not
going
to
say
that
that
doesn't
happen
and
there
aren't
bad
apples
to
do
it.
But
if
the
person
files
a
complaint
with
the
dpu
and
submits
their
receipt
for
that
service
to
them,
they
investigated
if
they
found
that
the
contractor
the
license
should
say,
licensed
towing
company
overcharge
the
consumer.
They
will
force
the
company
to
reimburse
and
also
could
suspend
their
rights
to
toe
in
the
state
of
massachusetts.
M
Another
issue
that
was
in
this
was
uh
proper
notice.
There
is,
uh
I
don't
I'm
jumping
around
here,
so
I
apologize,
but
it
will
be
in
the
letter.
There's
a
law
in
place
that
all
properties
have
to
be
posted
to
tow
cars
off
the
properties.
They
have
to
be
posted
to
law.
So
if
a
tow
company
goes
into
a
private
property
lot
or
an
apartment
building
and
they
tow
a
vehicle-
and
it's
not
posted
they're-
not
allowed
to
do
that,
so
in
essence,
they're
violating
the
law
and
they
should
be
held
accountable
in
my
opi.
M
In
my
opinion,
um
you
know
I
agree
with
miss
lowell
and
I
think
mr
mcdonald's
statements
about
payment
methods.
I
can
speak
for
an
experience.
We've
towed
multiple
cars
is,
you
know,
we
don't
take
credit
cards
and
a
couple
of
times
I
I
tried
to
help
somebody.
I
took
their
credit
card
as
soon
as
they
got
in
the
car
out
the
door.
M
N
M
And
we
take
cash
for
our
payments
on
private
property
tows
as
far
as
um
rate
signs
at
our
payment
centers.
It's
my
business
policy
that
we
have
this
uh
signs
posted
in
our
payment,
centers
of
what
the
rates
are
and
if
they
don't
agree
with
the
rates.
We
also
put
a
sign
that
says
they
can
file
a
complaint
with
the
department
of
public
utilities
who
regulates
us.
um
As
far
as
cameras,
I
have
a
business
uh
as
a
business
owner.
I
made
a
business
decision
that
my
employees
take
pictures
of
the
cars.
M
I
think
it's
only
common
sense
to
protect
the
consumer,
to
protect
the
towing
company
and
to
practice
protect
everybody
involved,
and
I
will
tell
you
multiple
times.
Those
photos
have
saved
my
business
from
false
claims
from
people
uh
providing
insurance,
fraud
and
um
uh
stuff
like
that,
the
no
fee
for
an
incomplete
tow.
If
the
driver
goes
to
pick
up
an
all-wheel
drive
car.
M
Sometimes
it
takes
him
15
minutes
to
hook
up
that
car
with
dolly
wheels
and
the
proper
equipment,
and
if
the
person's
watching
from
the
window
comes
down
after
the
guy's
all
done,
there
is
a
it
is
in
place
that
he
can
charge
half
the
tow
fee
and
uh
the
mileage
and
toffee
to
that
vehicle.
So
that
is
already
a
law.
That's
in
place
to
protect
the
consumer
um
access
to
personal
items.
M
um
I
I
agree
with
what
kim
lowell
said.
You
know
my
company
policy
is
we
give
medicine
anything
to
do
with
children,
keys
stuff
like
that
um
keys
to
homes,
but
if
you
let
them
clean
out
the
car
completely
they're
going
to
abandon
the
car
at
the
tow
yard
and
kim
explained
the
time
we
have
to
hold
the
car
and
stuff,
um
and
that
would
get
the
person
to
come
back
to
try
to
negotiate
with
them
to
resolve
the
issue
and
make
everybody
not
maybe
not
100
whole
but
make
uh
people
satisfied
itemized
bills.
M
I
went
over
that.
We've
already
done
that
um
and
again
the
complaint
issues.
I
just
I
really
have
a
a
big
issue
with
the
statement
of
predatory
towing.
That's
really
uh
one
of
the
one
of
the
one
of
the
biggest
things
I
have
and
the
option
that
you're
putting
out
there
to
not
allow
tow
companies
to
patrol
the
problem.
Is
these
cities
and
towns
they're
building
these
huge
apartment
buildings
with
300
parking
spaces
and
just
enough
parking
spaces
for
the
tenants?
M
Okay,
the
tow
trucks
patrol
the
lots-
and
you
know-
you'll-
have
an
instance
where,
in
the
middle
of
the
night,
you'll
have
a
single
mother
who
worked
a
double
shift.
She'll
come
home.
She's
got
no
place
to
park
because
somebody
else
decided
they
were
going
to
have
a
party
or
somebody
didn't
want
to
respect
their
prop
the
property
rights
there
and
park
the
car
there.
So
there
is
a
big
service
involved
in
the
community
with
the
patrol
towing.
As
far
as
apartment
buildings
go
and
residential
things
go.
M
And
laugh,
okay,
absolutely
I
was
involved
in
this
myself.
I
went
to
an
apartment
building
which
also
had
a
business
in
it
to
do
a
private
property
tow.
While
I
was
there,
there
was
a
business
next
door.
Some
gentlemen
come
out
of
that
business
at
two
o'clock
in
the
morning
went
behind
the
dumpsters
okay,
I
was
hooking
up
a
vehicle
that
was
illegally
parked
no
permit
at
the
elderly
housing.
The
gentleman
walked
out
from
behind
the
dumpsters.
I
turned
my
head
and
look.
The
dumpsters
were
on
fire
underneath
the
elderly
housing
complex.
M
Had
I
not
been
there
towing
that
car
through
my
patrolling
of
that
apartment
building,
things
could
have
been
real
worse.
I
grabbed
another
gentleman
from
the
sidewalk.
We
moved
the
dumpster
from
underneath
the
building
and
we're
able
to
get
the
dumpster
in
the
middle
of
the
parking
lot
for
the
fire
department
to
come
down
and
put
it
out.
So
there
are
a
lot
of
things
involved
in
the
patrol
towing
that
might
not
be
mentioned
during
this
conversation,
and
you
know
I
would
recommend
I'm
going
to
send
this
letter
off.
M
I'm
going
to
put
my
phone
number
on
it.
I
would
be
more
than
happy
to
sit
down,
even
though
I'm
not
in
boston,
but
to
speak
with
any
counselor,
or
anybody
involved
in
this
forum
um
about
those
issues
and
things
that
we
can
work
together
to
try
to.
um
You
know
make
this
a
good
policy
for
everybody
involved.
A
O
O
O
O
O
So
if
somebody
is
being
charged
something
outside
of
the
dpu
regulation,
if
they
sent
it
into
the
dpu
they're
getting
they're
getting
reimbursed,
I'm
very
very
confident
in
that
and
do
I
know
that
there's
tow
companies
in
this
city
that
aren't
doing
the
right
thing.
Yes,
absolutely
and
I've
reached
out
to
some
of
them
and
tried
to
help
out
and
say,
listen,
you're,
making
us
all
look
bad
and
it's
it's
not
good
the
signage.
O
With
the
rates
on
the
signage,
you
know
the
to
do
that.
The
rates
are
going
to
be
changing,
they
go
up,
they
go
down.
I
think
it's
definitely
something
that
doesn't
need
to
be
done.
If
maybe
there
was
a
one
line
at
the
bottom
of
the
sign.
You
know
per
mass
dpu
with
the
website
for
them
to
look
it
up
to
see
what
the
current
rates
are.
The
regulations,
the
rules,
all
that
stuff-
that
that's
one
thing,
but
I
can
tell
you
right
now.
O
O
um
They
got
to
be
out
by
certain
times
in
the
morning,
depending
on
the
time
the
school
opens
for
parking
for
the
the
staff
and
students
if
it's
a
high
school.
Obviously
so
if
that
was
eliminated
and
we
couldn't
patrol
those
parking
lots
per
the
principal's
orders
or
the
school
department's
orders
during
those
certain
hours
in
the
morning
to
make
sure
there
was
no
cars
there,
so
the
teachers
could
park
how?
How
would
they
find
parking?
O
Are
the
principals
going
to
come
in
two
hours
early
in
the
morning
and
stand
out
there
and
say
tell
that
car
to
this
car?
I
think
I
have
to
make
the
custodians
do
that
you
know.
That's
that's
an
issue
in
regards
to
the
school
department.
Also,
the
snowstorms
there's
no
parking
in
school
property
during
snowstorms.
O
When
I
first
heard
of
this
years
ago,
I
thought
it
was
odd
because
I
know
you
call
a
snow
emergency
and
you
want
everybody
off.
The
street
and
school
is
closed.
Let's
park
and
let's
park
in
the
school
lot
and
then
went
up
when
the
facilities
director
explained
it
to
me,
he
says:
listen,
we
need
to
plow
the
lots.
We
need
to
get
the
parking
lots
open,
so
we
get
school
back
open.
So
that's
why
nobody's
allowed
to
park
in
the
school
lots
so
they
have
us
staring
snowstorms.
O
If
a
representative
from
each
school
needs
to
be
there,
this
is
not
going
to
happen.
It's
going
to
be
very
difficult.
It's
the
same.
It's
the
same
thing
with
you
know
the
apartment
buildings,
the
156
porter
street
east
boston,
the
shaw
plaza
all
those
places
that
have
resident
parking
people
have
resident
stickers
on
their
car.
You
go
into
your
resident
or
your
office.
Your
management
office
show
them
that
you
live
there,
prove
that
your
registration
is
in
that
address.
They'll,
give
you
a
resident
sticker.
O
O
O
I
this
is
where
I
see
the
issues
when
it
comes
to
the
private
property
stuff.
Do
I
agree,
there's
some
very
aggressive
towing
going
on
in
the
city
of
boston.
Yes,
can
it
be
cleaned
up?
Yes,
but
I
think
a
lot
of
the
things
are
already
in
place.
They
just
need
to
be
looked
at,
maybe
enforced
a
little
bit
more.
O
O
You
can
also
go
to
the
city
of
boston
website
and
punch
in
your
plate
number,
and
it
will
tell
you
where
your
car
was
towed
to.
If
the
tow
company
properly
cleared
it
say
we
tow
a
lot
across
from
street
cleaning
the
same
people
over
and
over
too
um
a
lot
of
times.
People
are
calling
us
at
the
office
saying
you
towed
my
car
and
we
don't
even
have
the
car
at
the
facility
yet
because
it
was
cleared
on
at
the
location.
O
um
One
of
the
other
things
when
it
comes
to
the
towers
is,
you
know,
I
think
the
city
could
could
go
out
and
say:
hey
who's,
calling
into
the
tow
line.
When
you
call
the
toll
line,
you
give
your
tow
company
name
do
these,
so
all
these
tow
companies
have
dpu
certificates.
Are
they
truly
allowed
to
do
involuntary
tows?
um
I
know
there's
a
few:
that's
not
right
house
from
private
property
in
the
city,
so
the
dpu
really
has
no
jurisdiction
over
them,
because
they're
not
certificate
holders.
O
um
You
know,
there's,
there's
a
there's
a
lot
of
things
that
can
be
done
differently.
I
don't
think
it
can
be
eliminated.
It's
obviously
a
necessary
service
for
property
owners,
just
like
any
of
us.
If,
if
we
get
home
today
at
six
o'clock
and
there's
somebody
in
our
driveway,
I
mean
you're
gonna
go
find
a
parking
spot
on
the
street
or
you're
gonna
say
hey,
that's
my
driveway!
The
car
needs
to
be
towed
out
of
there.
O
A
O
I
I
I
think
I
think,
there's
like
I
said
this
conversation
needed
to
be
had
yeah.
um
It
absolutely
did,
um
but
you
know
I
think
I
think
it
just
before
something's
eliminated.
I
think
we
got
to
look
at
all
aspects
of
it
um
and
that
that's
really
it
that's.
What,
uh
like,
I
said,
I'm
here
to
answer
any
questions
um
that
I
can
help
with.
You
know
I
am
the
the
guy
from
boston
on
this
panel.
That's
towing
cars.
A
O
A
um
The
title
has
been
something
that's
been
a
recurring
theme
and
concern,
um
and
so
and
just
quick,
quick
little
back
and
forth
uh
with
my
co-sponsor.
So
I'm
the
sponsor,
along
with
council
braden
and
we're
happy
to
remove
the
word
predatory
from
the
title,
as
it's
very
clear
from
from
what
we're
hearing
back
and
feedback.
A
So
I
did
want
to
note
that
we
did
hear
that
um
not
just
from
kim
but
from
you,
uh
and
so
we
we
can
absolutely
amend
the
title
of
this
and
again
this
is
a
conversation.
It's
proposed
legislation,
it's
not
been
passed
and
in
no
way
shape
or
form
doesn't
get
rid
of
towing
it's
about
regulating
and
notice
and
certain
concerns
and
methods.
So
just
I
don't
know
for
those
of
you
who
are
who
are
still
here
and
listening
and
ready
to
testify
um
the
we
will
change
the
title.
A
A
F
Thank
you.
My
name
is
hayden
frederick
clark
I
have
been
at
the
throat
of
my
city,
counselor,
miss
andrea
campbell
and
her
staff
about
this
issue
for
going
on
four
years
now
to
speak
specifically
to
the
language
of
predatory,
I
do
find
towing
in
my
neighborhood,
specifically
speaking
on
behalf
of
those
who
live
in
the
columbia,
road,
erie
street
corridor
and
the
larger
grove
hall
area.
It
is
a
predatory
experience
for
us.
Our
cars
are
regularly
towed
five
to
15
minutes
before
the
stated
time
at
which
we
have
to
move
our
cars.
F
I'd
like
to
name
that
it's
not
only
the
tow
company.
I
view
the
city
as
complicit
and
predatory
in
this
practice
as
well,
given
that
for
those
of
us
who
live
in
the
columbia,
road
erie
street
corridor,
erie
street
is
only
has
one
uh
legal
side
for
parking
on
street
cleaning
days.
We
lose
that
side
and
then
we
lose
half
of
the
housing
stock
half
of
the
parking
stock
uh
within
the
rectangular
area.
F
That
said
uh
persons
who
take
the
commuter
rail
often
come
into
the
neighborhood
early
and
park
their
cars
on
the
appropriate
side
of
the
street.
Thus
leaving
us
with
nowhere
to
park,
and
let's
also
name
that,
given
the
housing
stock,
many
of
us
do
not
have
driveways
and
garages
in
which
to
park,
which
then
leads
to
my
bigger
beef
with
the
city.
F
In
that
I
now
have
uh
provable
quantifiable
evidence
that
neighborhoods,
like
west
roxbury,
like
roslindale
and
jamaica,
plain,
not
only
have
situations
where
their
streets
are
clean
without
being
told
they
also
are
not
ticketed.
So
on
a
number
of
occasions,
I've
been
parked
in
jamaica,
plain
or
roslindale
or
west
roxbury,
simply
as
a
reckless
experiment
to
see
what
would
happen
to
my
vehicle
in
these
neighborhoods
and
I've
watched
with
my
own
two
eyes.
F
I
even
have
a
video
recording
of
it
if
anyone
would
like
to
see
it
with
the
street
cleaning
vehicle
going
around
my
car
and
doing
what
is
supposed
to
be
done
without
even
a
ticket
being
left
on
my
vehicle.
That
said,
if
I
were
parked
in
front
of
my
own
home,
my
car
again
would
have
been
towed
five
to
15
minutes
earlier,
which
is
to
say
we
have
a
massive
fleecing
of
black
and
brown
residents,
poor
and
working-class
residents
going
on
in
this
city.
F
It's
been
going
on
for
years
and
years
and
years
and
years
again,
the
poor
black
and
brown
people
who
cannot
afford
driveways
and
garages
are
being
told
while
they're,
wealthier
neighbors
in
jamaica,
plain
roslindale
and
west
roxbury,
who
have
the
opportunity
to
park
off
street,
are
not
so
the
idea
that
we
will
remove
the
predatory
language
I'm
uncomfortable
with.
I
feel
like
uh
again,
if
we
start
to
look
at
who
has
spoken
on
this
call.
Thus
far,
there
are
a
lot
of
industry
heads.
F
There
are
a
lot
of
people
who
represent
total
companies
who
feel
like
they've
been
castigating-
perhaps
that's
true
in
certain
instances,
but
as
regards
street
cleaning.
Specifically,
absolutely
we
have
a
predatory
phenomenon
going
on
the
wealth
transfer,
both
from
black
and
brown
residents
to
a
white
run
industry
that
we
refer
to
as
towing
to
a
city
that
is
not
well
representative
to
the
residents
in
other
parts
of
the
city
who
then
enjoy
that
labor.
F
So
I
can't
necessarily
think
about
why
it
may
be
40
or
50
dollars
more
expensive
to
release
your
car
from
atola
than
it
would
be
in
the
year
prior
right.
It
exceeds
inflation.
So
the
idea
that
this
is
somehow
a
cost
uh
formula
or
equation
seems
preposterous
to
me
and
again
it
speaks
to
unmitigated
power
that
certain
players
have
and
in
my
mind
it
speaks
to
a
neat
quiet
relationship
between
certain
industries
and
city
hall,
and
with
that
I
close.
P
Hi,
mary
hi,
my
name,
is
mary
shields.
I
am
an
owner
and
operator
here
at
walsh,
towing.
I
myself
have
been
driving
a
tow
truck
for
30
years
amongst
other
duties.
Here
I
agree
with
what
most
of
the
panel
and
participants
have
um
predatory
towing.
I
don't
think
is
a
good
term
and
we
do
all
have
room
for
improvement,
like
you
said,
there's
bad
apples
in
every
industry.
P
First
of
all,
if
any
constituents
have
a
problem
or
a
concern,
I
would
suggest
that
they
directly
contact
the
towing
companies
operatives.
If
that
doesn't
work,
then
contact
the
dpu.
We
are
under
regulation,
they
do
investigations
and
they
hand
out
their
own
punishments,
which
are
usually
just
on
both
the
part
of
the
towing
company
and
the
constituent.
P
If
someone
is
parked
against
the
curb-
and
you
cannot
take
a
left
turn
to
get
out,
you
sometimes
have
to
it's
not
exactly
taking
a
right
turn,
but
you're
going
to
try
to
go
down
a
one-way
street,
that's
across
from
empty
right,
a
little
bit
that
is
technically
taken.
uh
One
way
the
wrong
way.
Sometimes
it
is
necessary,
but
also
operators
should
also
have
their
emergency
lights
on,
as
we
are
emergency
vehicles.
P
um
As
far
as
the
rules
and
regulations
go
most
towing
companies
do
deal
with
the
dpu
directly,
as
should
constituents.
Every
towing
company
has
the
rules
and
regulations
available
to
them,
as
do
the
constituents.
But
if
you
can't
find
your
vehicle,
then
we
most
times
we'll
pop
it
into
the
computer.
For
you
and
tell
you
where
your
vehicle
is
so
as
pat
disco
and
jem
and
amb
and
peters,
and
a
lot
of
the
other
towing
companies
that
are
out
there
are
listening
and
watching.
P
Most
of
us
are
helpful
and
try
to
do
the
best
that
we
can,
and
this
is
our
livelihood,
trying
to
put
even
more
restrictions
on.
It
is
basically
trying
to
put
a
lot
more
of
us
out
of
business
that
survived
during
the
covet.
Most
of
us
work
24
hours
a
day,
seven
days
a
week
during
the
covet
to
possibly
get
a
handful
of
toes
a
week
and
also
you
know,
consumers
need
to
realize
this
is
a
job.
P
It
does
require
using
equipment
which
is
specialized
equipment
and
if
they
want
us
to
put
cars
down
when
they
come
out
without
paying
for
them.
As
far
as
trespass
towing
goes.
Sometimes
we
do.
Sometimes
we
don't
all
depends
on
the
situation,
but
that
is
a
courtesy
that
we
all
offer
it's
not
mandatory,
but
it
is
a
courtesy
that
most
of
us
offer
period
um
other
than
that
I'm
available
for
any
questions
that
any
of
you
have
and
if
you'd
like
to
have
another
meeting,
I
more
than
likely
would
be
happy
to
attend.
H
N
Hi,
how
you
doing
my
name
is
gabriella,
I'm
actually
the
owner
of
dng
towing
out
of
allston
brighton.
um
So
one
thing
that
I
actually
wanted
to
talk
about
was
um
actually
street
cleaning.
uh
You
guys
mentioned
it
and
also
a
little
bit
about
trespassing
too.
You
guys
mentioned
about
how
it
works
um
a
little
bit
of
how
it
works.
Actually,
the
city
of
boston
actually
starts
notifying
um
consumers
or
constituents
basically
way
ahead
of
actual
street
cleaning
commencing
time
they
actually
post
on
their
electronic
little
police
signs.
N
However,
you
want
to
call
them
stating
that
street
can
street
cleaning
will
commence
from
april
1st,
all
the
way
down
to
november
30th,
and
also,
um
that
being
said,
they
also
state.
um
They
give
out
signs
letters
actually
letters
to
they
put
on
letters
on
vehicles,
um
probably
a
couple,
maybe
a
month
or
something
so
prior
to
street
cleaning
happening
to
notify
them
that
their
vehicle
will
be
towed,
and
it's
going
into
effect.
N
The
city
of
boston
does
have
a
website
that
every
car
gets
logged
into
that
gets
towed
for
street
cleaning
and
is
on
that
website.
So
if
you
don't
know
your
plate
number,
it
will
be
in
a
little
bit
of
the
issue,
but
if
you
do
know
your
plate
number
and
you
plug
it
into
that
web
page,
it's
going
to
automatically
tell
you
who
has
your
vehicle
now
as
terms
as
five
minutes
towing.
There's
no
such
thing
as
five
minutes.
We're
going
to
tow
your
vehicle,
no
tow
line,
deals
with
eight
or
nine
or
more
companies.
N
Tow
line
is
only
a
number
of
four
or
five
people
at
most
and
we're
only
allowed
to
call
in
five
vehicles
per
call.
Okay.
That
means
there's
times
where
we're
waiting.
30
minutes
we're
waiting.
15
minutes
we're
mating
an
hour,
we're
waiting,
long
extended
periods
of
times
to
actually
tow
vehicles,
um
not
to
mention
the
city
of
boston
does
make
35
dollars
back
for
each
vehicle
that
does
get
towed.
N
N
Then
you
know
it's
you're
gonna
have
to
pick
it
up
at
the
tow
company.
Unfortunately,
um
our
drivers,
you
know
now
that
covet
has
hit,
is
a
little
bit
different,
but
we
do
offer
the
opportunity
for
those
who
are
willing
and
are
nice
and
come
up
to
us
in
a
nicely
manner.
We
do
offer
them
rides
to
the
tow
yard.
um
You
know
it's
we're
actually
not
hard
to
work
with
it.
Sometimes
people
make
it
difficult
to
work
with
us,
because
they're
already
upset
that
they
got
towed.
Signs
are
posted
on
each
street.
N
That
notifies
you,
what
day,
you're
going
to
get
towed.
What
week
you're
going
to
get
towed,
it's
posted
the
city
does
an
awesome
job
on
posting.
What
when
you're
gonna
get
towed
if
you're
gonna
get
towed
what
side
and
there's
also
a
link
um
on
the
website,
the
city's
website?
That
tells
you,
if
you're,
not
sure
what
side
your
street
is
supposed
to
get
towed
or
ticketed
and
towed.
It
tells
you
exactly
on
the
web
page
um
on
the
city's
webpage.
N
I
I
think,
that's
something
you
know:
there's
always
a
city
inspector
on
site
with
us
with
the
sweeper
who's
also
there.
So
if
people
do
come
out
and
do
have
questions
or
need
to
get
their
vehicle
back,
the
city
inspector
does
come
out
with
to
talk
to
the
tow
operator
and
they'll.
Let
the
tow
operator
know
hey
this
customer
is
here
the
you
know
the
vehicle
owner
is
present.
N
N
We
always
do
there's
not
one
situation
that
we
have
not
done
it,
for
we
have
not
done
favors
for
I
personally
myself
have
heard
stories
and
I
would
definitely
give
cars
back
for
free.
If
I
knew
the
situation
the
problem
is.
Is
people
do
not
know
how
to
communicate
with
us,
because
they're
already
upset
and
we
get
it,
we
get
it.
Everybody
deserves
to
be
upset
because
they
actually
get
told
I've
gotten
told
a
couple
times
myself.
I
forgot.
I
did
not
look
at
a
sign.
N
I
can't
get
upset
with
the
tow
company,
but
it's
also
my
responsibility
to
look
at
the
sign
and
say:
hey.
It
says
towing.
I
can't
just
automatically
think
well,
I'm
gonna
run
into
the
store
five
minutes.
I
should
not
get
told
no,
it's
the
person's
job.
You
know
to
actually
figure
it
out.
Hey
am
I
going
to
get
told.
Am
I
not
going
to
get
told
if
I'm
not
sure,
let
me
look
it
up
on
the
website
and
see
if
there's
any
postings.
A
N
N
A
Thank
you,
so
um
we've
gone
through
public
testimony
and
we've
also
heard
from
panelists
and
different
opinions
about
this
again.
This
is
not
eliminating
uh
private
towing.
This
is
more
of
a
regulation
and
getting
at
the
bad
actors.
We
will
discuss
um
this
uh
ordinance
and
this
in
this
form.
Traditionally
we
go
from
the
hearing
where
we
hear
from
folks,
and
there
will
be
I'm
sure,
plenty
of
written
testimony.
A
I
think
somebody
said
that
they
had
suggestions
and
questions
that
they
were
going
to
send
via
email
that
becomes
part
of
the
public
record,
and
then
we
have
traditionally
a
working
session
where
we
go
directly
into
the
language
of
the
ordinance
and
work
on
or
negotiate
parts
that
are
necessary,
not
necessary
duplicative
and
then
ultimately,
we
would
present
it
up.
For
passage
is
how
this,
how
the
process
normally
works
with
the
way
our
the
year
is
going.
A
It
may
require
us
to
have
the
hearing
now
and
then
possibly
a
working
session
into
next
year,
we'll
see
what
we
can
get
done
in
the
next
couple
months.
I
do
appreciate
everyone
coming
here
today.
I
think
it
was
an
excellent
conversation.
It
was,
if
anything,
an
example
of
how
people
can
disagree
or
have
perspectives
and
be
absolutely
respectful
towards
each
other.
B
Thank
you,
madam
chair,
and
thank
you
to
everyone
uh
who
participated
in
the
conversation
this
afternoon.
As
uh
councillor
edwards
mentioned
this,
is
uh
you
know
the
first
step?
It's
a
it's
a
it's
a
hearing.
um
I
I
hope
that
we
will
move
forward
to
a
working
session
that
we
can.
uh
You
know,
get
more
into
the
details
of
what
we're
proposing
um
for
not
for
one
minute
do
I
I
I
am.
I
suggesting
that
towing
is
unnecessary.
Absolutely
it's
a
very
vital
service.
B
uh
It
is
just
an
attempt
by
this
body
to
try
and
establish
some.
You
know,
firm
guidelines
that
are
clear
to
the
public
to
help
the
uh
our
residents
and
our
constituents
understand,
uh
but
also
to
help
send
a
signal
to
some
folks
who
are
bad
actors
in
the
business
that
uh
that
this
will
not
be
tolerated.
So
I
appreciate
all
the
great
work
and
incredible
testimony
from
you
all
this
afternoon
and
I
look
forward
to
continuing
the
conversation
in
the
not-too-distant
future.
Thank
you
all.