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From YouTube: CQC Connect: CQC Strategy 2021 - Meeting People's Needs
Description
In this short series of podcasts we will be exploring potential themes for our future strategy, due to start from 2021.
In this episode we are looking at 'Meeting People's Needs', what this could mean for our strategy and the work CQC does.
Listen to more podcasts from the CQC: https://soundcloud.com/carequalitycommission
Find out more information about the CQC and how it regulates health and social care in England: https://www.cqc.org.uk/
A
A
To
help
achieve
this
vision,
we're
developing
a
new
strategy
to
start
from
2021
that
builds
on
the
work
we've
previously
done
and
takes
us
forward.
My
name
is
sam
wallace
provider
engagement
lead
here
at
cqc,
and
today
I'm
joined
by
two
guests
to
discuss
one
of
the
new
themes
of
the
strategy.
Meeting
people's
needs
to
start
off.
I'm
going
to
ask
my
guests
to
introduce
themselves
jill.
Can
I
start
with
you.
A
Thanks
both
and
thanks
for
joining
us
today
jill
can
we
start
with
you
to
tell
us
a
bit
more
about
this
theme
and
what
it
covers.
B
Yeah
delighted
to
sam,
so
this
theme
meeting
people's
needs
is
really
about
how
cqc
wants
to
champion
the
needs
of
individuals
and
communities.
B
So
it's
about
regulating
through
the
eyes
of
people,
making
sure
that
we
understand
and
report
and
act
on
what
matters
to
them
and
to
local
communities,
and
we
want
to
really
work
with
others
in
the
system
to
improve
outcomes
for
people
by
looking
at
how
well
services
and
the
local
care
network
is
meeting
their
needs,
and
we
want
to
have
a
particular
focus
on
those
who
are
most
likely
to
receive
pool
care.
So
that's
people
living
in
poverty,
those
who
experience
inequalities,
those
whose
circumstances
make
them
vulnerable.
B
I
think
what
we
want
to
do
in
our
new
strategy
is
both
build
on
that
intent
to
improve
care
in
our
country
through
active
citizenship,
but
also
to
work
together
to
address
some
of
the
problems
that
we
have
seen
very
starkly
in
recent
months.
C
A
That's
great
thanks.
Both
I'd
be
really
interested
to
hear
a
bit
more
about
why
you
think
this
is
a
really
important
area
for
cqc
to
be
looking
at.
How
is
this
going
to
help
us
become
a
better
regulator.
B
For
cqc
to
be
a
better
regulator,
it
needs
to
have
people's
interests
and
what
matters
to
them
at
its
heart.
Otherwise,
the
work
that
we
do,
the
information
we
publish,
the
action
that
we
take
will
not
improve
care
for
people
unless
we
understand
what
matters
to
them,
unless
we
are
really
much
better
at
hearing
from
people
about
their
experiences.
B
So
we
need
to
transform
that
area
of
our
work,
to
make
sure
that
we
really
understand
what's
happening
to
people
what
matters
to
them
and
that
we
act
on
it,
because
that
will
enable
services
to
improve
the
care
that
they
provide
to
people,
and
we
know
so
much
now
about
the
inequalities
that
people
are
experiencing
when
they
access
services
when
they
get
diagnosed
when
they
get
treated
and
in
their
outcomes.
There
is
a
lot
of
inequality.
B
We
also
know
their
health
impacted
by
local
prevention,
poverty,
housing
and
other
societal
factors.
So
we
feel
like
we
really
want
to
make
a
difference
in
this
area
by
working
with
providers
working
with
system
partners
to
improve
both
people's
care
and
the
local
environment
that
they're
receiving
that
care
in.
A
Thanks
jill
ronald
is
anything
you'd
like
to
add
to
that.
C
In
addition,
we
want
to
involve
people
in
co-producing
and
co-designing
everything
we
do
with
people
who
use
services
and
we
have
the
ambition
to
become
a
world
leader
in
doing
this,
and
that's
a
really
important
way
of
bringing
people
into
the
organization,
understanding
what
they
understanding,
what
matters
to
them
and
how
we
can
act
and
respond
to
that
properly.
B
Just
to
add
to
that,
what
we
want
to
also
see
is
providers
and
commissioners
and
local
system
partners
working
with
their
local
communities
and
working
with
local
people
to
co-produce
services
and
to
co-produce
care
pathways
and,
as
ronald
says,
it's
something
that
cqc
is
committed
to
doing,
and
we
know
other
organizations
are
also
committed
to
that.
But
we
want
to
see
much
more
commitment
generally
to
that
across
the
board.
A
So
it
sounds
like
this.
This
theme
is
very
much
about
involving
and
including
people
who
use
services,
their
relatives
and
other
people
in
the
community
at
every
stage
of
our
work.
So
when
we're
developing
what
we
do,
but
also
when
we're
delivering
our
functions
is
that
is
that
right.
B
We're
committed
absolutely
right:
we're
committed
to
co-producing
co-designing.
Our
work
with
people
and
our
experts
by
experience
program
enables
people
to
work
with
us
in
our
regulatory
work
in
the
delivery
of
that
regulatory
work.
So
we
are
committed
to
doing
that,
but
at
the
local
level,
what
we
want
to
see
is
providers
and
systems
also
committed
to
co-designing
services
and
pathways
in
partnership
with
them,
to
make
sure
that
the
services
that
are
delivered
meet
their
needs.
A
So
I
think
it's
fair
to
say
we
already
do
quite
a
bit
of
this
work
at
the
moment,
but
obviously
in
our
new
strategy,
we'll
want
to
be
taking
it
even
further
and
jill.
Could
you
say
a
few
things
about
the
kind
of
areas
we
might
need
to
develop
or
change
in
our
work
as
we
go
forward.
B
B
We
need
to
change
the
way
we
assess
services,
care
services
and
maybe
building
on
the
I
statements
that
were
developed
some
years
ago
now
we're
looking
at
how
we
can
incorporate
them
already,
but
I
think
we
want
to
do
much
more
work
in
that
area,
so
that
we're
looking
at
the
things
that
people
really
care
about,
as
I
say
when
they
access
use
and
experienced
care
services
and
when
they
move
between
them,
also
being
transparent
about
what
we're
hearing
from
people
and
also
transforming
how
we
provide
information
to
people.
B
C
I
think
one
of
the
particular
issues
that
we're
looking
at
is
to
build
upon
what
we've
already
done
to
make
our
independent
voice
heard,
and
that
would
help
drive
change
and
improvement.
C
That
would
help
through
sharing
good
practice
and
celebrating
success,
and
it's
really
important
to
make
a
good,
loud
noise
about
successes
within
the
care
sector
and
that's
also
helped
build
our
reputation
as
a
trusted
and
valuable
source
of
information.
And
that's
what
we
want
to
do
for
people
and
who
access
and
use
care
services.
A
And
that
kind
of
that
leads
me
quite
nicely
on
to
my
next
question.
So
if
we
think
about
a
few
years
down
the
line
and
we've
successfully
delivered
this
theme
in
our
strategy,
what
what
would
success
look
like
for
us?
What's,
the
out
the
end,
the
ideal
outcome
we're
trying
to
achieve.
B
So
I
think
the
ideal
outcome
that
we're
trying
to
achieve
is
that
people
are
supported
to
understand
the
quality
of
care
in
their
area,
understand
what
they
can
expect
to
receive.
What
standards
they
can
can
expect
to
receive
expect
that
those
standards
will
be
based
on
what
matters
to
them
and
have
information
that
enables
them
to
choose
care
for
themselves
or
their
loved
ones.
B
A
That
definitely
sounds
like
a
really
good
outcome,
so
at
the
start
of
this
podcast
I
mentioned
that
we're
still
in
the
process
of
developing
our
strategy
and
developing
this
theme,
so
to
finish
off
it'd,
be
really
interesting
to
hear
from
both
of
you,
some
of
the
key
questions
we're
still
trying
to
answer
and
some
of
the
key
areas
we
really
like
to
get
feedback
from
people.
So
we
can
take
this
strategy
work
forward.
Ronald.
Can
I
start
with
you.
C
I
think
one
of
the
the
key
issues
for
us
is
to
dig
down
into
what
exactly
people
want
in
a
local
area
and
community,
so
that
we
can
identify
that
and
act
on
that
and
respond
to
that,
and
that
will
help
the
improvement
of
care
services
for
all
people
and
not
just
people
with
the
loudest
boys
joel
mentioned
earlier
on
people
and
who
have
perhaps
been
excluded.
People
in
poverty
and
people
whose
circumstances
may
make
them
vulnerable.
So
we
want
to
be
fully
inclusive
and
make
sure
that
no
people
are
left
out
of
this.
A
Thanks
ronald
and
jill
any
key
questions
for
you
that
you'd
like
to
see
answered
at
the
moment.
B
Yeah
just
to
build
on
what
ronald
just
said,
I
think
some
of
the
key
questions
are
what
information
would
work
for
you
about
the
quality
of
care
in
your
local
services
in
your
local
area?
What
would
in
what
would
good
information?
Look
like
what
would
good
look
like
when
we
ask
you
to
share
your
experience
of
care
with
us
that
intelligence
that
is
so
vital
to
our
work?
What
would
good
look
like
to
you?
A
Thanks
both
for
joining
us
on
this
podcast
episode
and
thanks
everyone
for
listening,
if
you'd
like
to
find
out
more
information
about
our
strategy
and
how
to
feedback.
There's
information
in
the
description
for
this
episode
and
on
our
digital
engagement
platform,
citizen
lab,
look
out
for
more
episodes
on
our
strategy
and
other
topics
coming
soon,
and
I
hope
to
speak
to
you
again.