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From YouTube: CQC Engagement session | Reports and outputs
Description
Owen Griffiths our Public Information & Services Manager led this engagement session, where we discussed the latest developments in how we’ll be publishing our reports and gained feedback on the latest prototypes.
A
A
So
I
think
the
people
who
are
leading
those
groups
will
be
taking
some
notes
and
sharing
them
with
me
and
I'll
I'll
go
through
some
of
the
high
high
level
points
and
and
pick
out
some
of
those
for
discussion,
rather
than
doing
individual
feedback
from
every
group.
Okay.
So
that's
the
plan
for
today
so
a
bit
of
background
to
what
we're
going
to
talk
about
first.
A
So,
hopefully
a
lot
of
you
will
be
aware.
Just
over
a
year
ago,
we
launched
a
new
strategy
for
CQC
for
the
organization,
so
we're
a
bit
more
than
a
year
into
into
delivering
that
strategy,
and
that
that
strategy
got
four
four
big
areas:
people
in
communities,
smarter
regulation,
safety
through
learning
and
accelerating
Improvement,
and
really,
as
you
might
imagine,
the
how
we
publish
our
assessments
touches
on
on
all
of
the
areas
of
our
our
strategy.
A
Okay,
so
one
of
the
the
big
areas
I've
already
mentioned
once
already
is
our
single
assessment
framework,
and
that
has
a
big
impact
on
the
information
we
published.
So
you
can
see
in
the
in
the
diagram
on
the
right
hand,
side
you'll
you'll,
if
you've
ever
used.
One
of
our
inspection
reports
under
under
our
current
model,
you'll
be
should
be
very
familiar
with
the
five
key
questions.
Is
it
safe,
effective,
caring,
responsive
and
well
LED?
A
Why
we're?
Why
we're
updating
the
the
our
reports
at
the
moment?
So,
if
you're,
if
you're
familiar
with
the
report
at
the
moment,
you're,
probably
familiar
with
a
big
old
PDF
document
that
gets
uploaded
onto
website
and
you
can
download
it
from
there
or
you
can
look
at
it
on
your
machine.
You
can
print
and
share
it
away,
and
but
there's
lots
of
reasons
why
we're
updating
them?
A
So
that
might
be
because
they
use
assistive
technology
because
they've
got
a
visual
or
sensory
impairment
or
physical
impairment
pretty
much
so
they
might
use
assistive
technology
like
a
screen
reader
or
Zoom
text
software
they
might
just
they
might
just
use
Alexa
or
Google
assistant
or
any
of
the
or
Siri
or
any
of
the
voice
assistants
they
might
be
using
a
mobile
phone
and
not
and
PDFs
can
cause
problems
for
people
on
a
mobile
phone.
So
we
need
to
make
our
those
reports
more
accessible
to
all
and
and
addressing.
A
A
One
of
the
the
biggest
issues
with
with
trust
and
and
using
about
of
our
information
about
Services
is
is
how
up-to-date
it
is
so
the
longer
longer
in
the
past
are
assessment
information
then
the
the
the
delay
less
trust
somebody
has
in
it,
which
is
very
obvious
point,
but
it's
an
important
one
to
address
and
we
want
to
help
services
to
improve.
So,
obviously
you
know
driving
public
choice
and
giving
people
good
information
about
about
care
services
is
really
important,
but
also,
similarly
helping
providers
understand
how
they
can
improve.
A
Those
Services
is
a
major
part
of
this
work
as
well,
and
then
yeah
making
making
sure
that
we're
we're
we're
reflecting
the
new
model.
So
the
the
work
that
we're
doing
on
the
single
assessment
framework,
the
new
levels
and
the
new
monitoring
that
we're
doing.
We
need
to
make
sure
that
it's
accurate
and
that
it's
it's
effectively
presented
online.
A
So
there'll
be
some
new
elements
which
we'll
see
some
of
these
in
when
I
go
through
the
the
walkthrough
in
a
moment,
but
some
of
the
the
new
elements
to
the
report.
So
we
have.
We
now
have
a
summary
about
people's
experience
of
the
service.
So
if
you've
used
one
before
you're,
probably
aware
that
there's
a
sort
of
General
summary
at
the
start
of
the
of
the
PDFs
at
the
moment
that
that
will
stay
we're
using
it
slightly
differently.
A
If
they're,
if
they're
doing
an
inspection
itself
cover
what
they've
heard
from
other
public
stakeholder
groups,
it
will
cover
potentially
what
experts
by
experience
have
heard
and
potentially
what
we've
heard
from
give
feedback
on
Care
Service,
where,
where
people
can
share
their
experience,
there'll
also
be
some
scorings
for
for
the
new
levels.
So
the
quality
statements
like
learning
culture
that
I
referred
to
before
there'll,
be
numerical
scoring.
So,
yes,
there'll,
be
some
numerical
information
as
well
as
that
rating
they'll
be
below
that
there'll
be
a
score.
A
You
can
see
that
that
drives
that
rating
there'll
be
comparisons
to
other,
provide
other
providers,
so
you'll
be
able
to
see
how
that
support,
where
that
scoring
system,
whether
they're
at
the
the
top
compared
to
similar
services
in
their
area
or
in
across
the
country
and
then
you'll
be
able
to
see
how
how
things
change
over
time
so
the
score
or
the
rating,
whether
it's
gone
up
or
down.
Since
the
last
assessment.
B
A
So,
just
to
cover
some
of
the
previous
engagement
we've
done,
and
these
are
I
won't
go
through
them
all
individually.
But
these
are
some
of
the
other
organizations
that
we've
been
speaking
to
in
groups
that
we've
been
speaking
to
as
part
of
the
the
engagement
work
that
we've
been
doing
on
this
we've
also
had
user
research
sessions
with
members
of
the
public
and
doing
some
with
providers
as
well
I
think
to
touch
on
how
these,
how
the,
how
you
can
use
and
understand
these
new
assessments.
A
A
A
So
that's
what
that
one
looks
like
at
the
moment
and
you
have
the
sort
of
navigation
menu
to
look
at
different
elements.
So
this
is
what
so.
This
is
a
prototype.
Impairment
might
look
after
after
an
assessment
under
a
new
model.
So
on
the
overview
page
here,
it's
not
radically
different.
You
can
see
at
our
top
level
the
five
key
questions
and
the
ratings
and
the
overall
rating
are
all
the
main
main
elements
of
of
our
of
our
publication.
A
A
A
So,
first
of
all,
our
current
view
of
this
service,
the
big
change,
the
big,
the
big
thing
to
flag
with
this
summary
will
be.
As
I
sort
of
mentioned
a
couple
of
times
that
the
inspector,
the
assessment
team
will
check
that
each
time,
so
even
if
you're
having
a
really
focused
assessment
on
your
latest
assessment
date,
that
is
saying
you
know
just
something
about
one
small
area
of
effective
or
one
small
area
of
caring.
This
won't
just
be
a
summary
of
just
that.
A
Focus
bit
should
be
our
our
assessment
team's
current
view,
so
they'll
obviously
update
that
to
put
what
their
findings
if
they
found
that
some
really
poor
practice
and
rating
is
overall
gone
down.
That'll
be
reflected
in
that,
but
it
won't
just
be
a
summary
saying:
we
looked
at
a
tiny
area
of
effective
and
it
was
poor.
It
will
be
a
an
overall
thing.
So
if
the
service
was
overall
good,
but
they've
looked
at
one
small
area
and
found
a
problem,
it
would
still
be
saying
that
the
services
is
overall
good.
A
But
there's
this
issue
and
same
goes
for
the
people's
experience
of
the
service.
So
it
will
be
our
view
or
people's
experience
of
the
of
the
service
across
not
just
on
the
latest
assessment,
so
it
will
be
updated
for
each
assessment,
but
it
still
should
be
our
current.
The
people,
our
current
view
of
what
people
have
been
saying:
okay,
so
yeah,
so
those
both
play
I
think
show
here
and
then
there
will
be
summaries
for
each
of
the
key
questions.
A
A
So
these
dates
for
each
other
be
all
be
date
stamped
to
show
which
which
assessment
they're
under.
But
you
might
get
I
think
on
this
prototype
they're
mostly
the
same,
but
they
could
be.
You
know
you
could
have
five
key
questions
with
five
different
dates
on
that,
if
we've
looked
at
them
all
under
different
assessments,
so
there's
a
summary
here
and
then
how
the
numerical
scores
could
work
and
remember.
A
This
is
just
a
prototype
at
the
moment
that
we're
testing,
but
there's
a
display
showing
how
that
what
scores
what
the
bandings
look
like
so
between
what
scores
is.
It
requires
Improvement
between
what
scores
it's
a
good
between
what
score
is
an
outstanding
and
so
on,
and
then
what
score
this
is
so
where
it
sits
and
then
there's
a
comparison
chart.
A
So
you
can
see
this
is
showing
how
many
services
in
the
country
are
scoring
each
each
banding,
and
the
idea
is
that
we'd
have
this
ability
to
toggle
to
compare
it
to
hear
it
saying
where,
where
Main
Road
Medical
Center
sits
in
comparison
to
other
GP
practices
across
the
whole
country
across
England.
But
you
could
you
could
toggle
that
to
in
the
local,
Authority
or
or
rent
pretty
much
any
geographical
area,
we
determined
to
be
useful
and
that
will
be
repeated
or
the
different.
The
different
five
key
questions.
A
So
that's
the
latest
summary
page
and
then
gonna
just
pop
up
the
top
and
obviously
you've
got
a
navigation
menu
here.
So
you
can
jump
to
just
a
bit
you're
interested
in
then
we've
got
the
timeline
page.
So
this
is
as
whereas
the
other
one
was
an
aggregated
view.
It
was
showing
that
our
latest
view
of
each
of
those
elements.
This
is
instead
showing
a
chronological
view,
so,
just
literally
a
history
of
what's
happened
with
assessments
at
this
service
with
the
most
recent
first.
A
According
about
a
service
that
would
appear
on
that
timeline.
So
at
the
moment
it
would
be
those
assessments,
but
it
could
in
the
future,
if
you
have
enforcement
action
against
a
provider,
a
location
that
could
appear
in
here.
If
you
have
major
registration
changes
which
might
be
of
interest
to
to
people
using
or
choosing
care
services,
then
that
could
also
appear
so
change
in
a
registered
manager.
A
So
this
is
instead
of
replacing
a
current
page
on
the
website.
This
is,
if
you
like,
the
replacing
the
PDF
so
in
transferring
it
into
a
a
website
version.
We
have
a
separate
content
menu
now
for
for
the
for
the
the
the
content
of
this
report,
and
then
you
can
go
back
to
seeing
all
seeing
the
pages
we've
just
looked
at
so
this.
A
A
This
is
the
this
is
one
is
the
most
recent
assessment
at
the
moment,
but
we'll
have
a
flag
at
the
top,
where
it's
not
the
most
recent
assessment,
saying
if
you're
looking
at
a
historic
one,
there
might
be
more
up-to-date
information,
and
so
similarly
you
can
then
click
so
three
using
the
navigation
menu
at
the
side.
You
can
get
into
the
the
information
we've
we've
seen
before
this
specific
assessment,
so
you'll
then
get
a
so
we're
in
safety.
A
Here
we
see
the
overview
for
for
safe
and
we
can
then
click
into
some
of
that
lower
level
information
that
we're
talking
about
so
that,
in
this
case,
the
the
quality
statement
of
learning
culture,
we'll
get
some
information
for
learning
culture
here
as
well,
and
you
can
navigate
through
you
can
see
you
get.
You
can
click
onto
the
next
quality
statement,
Safe
Systems,
Pathways
and
transitions,
okay,
so
they're
the
main
elements
of
the
report,
some
of
the
we
also
have.
A
We
have
another
version
that
we've
been
testing,
which,
which
simplifies
some
of
the
some
of
the
information.
So,
for
example,
it
shows
performance,
but
without
a
numerical
score,
so
showing
whether
things
have
gone
up
gone
up
or
down.
But
just
without
the
numerical
score,
which
is
a
slightly
more
simplified
version
which
we're
testing.
A
A
Okay,
so
that
I
think
that's
all
I
wanted
to
cover
in
the
walkthrough
of
the
actual
service,
so
I
will
stop
sharing.
But
when
we
go
into
breakout
groups,
the
the
facilitator
in
each
of
those
rooms
will
have
a
link
to
this,
so
they
can
always
and
put
this
back
up
on,
screen
or
or
or
or
reference
something
on
it.
If,
if
you
need
to
check
anything,
these
are.
B
A
Have
a
quick
look
through
yeah,
so
I
think
Ed's
already
answered
Dawn's
question
about
the
standard
phrases
so
yeah
exactly
as
Ed
said
in
the
the
text
with
the
the
sorry
I
should
have
gone
through
more
detail
about
some
of
those
ones.
There'll
be
a
mix
of
standard
statements
that
were
automatically
generated
based
on
what
what
assessment's
been
made
like
what
rating
has
been
applied
or
what
scoring
has
been
applied,
and
then
free
text
fields
that
the
assessment
team
will
write.
A
So
it
does
will
reduce
the
amount
it
should
have
two
impacts.
It
should
reduce
the
amount
of
time
taken
to
produce
the
report,
but
also
increase
the
the
consistency
of
those
reports
across
different
services,
but
there
will
be
there
will
be
like
the
the
summary
sections
that
the
overall
and
the
the
people's
experience
summary
will
be
written
by.
They
won't
be
automatically
generated,
they'll
be
written
by
the
assessment
team,
so
Laura's
question
around
enforcement
yeah,
so
I
think
there
were
a
couple
of
questions.
A
I
think
somebody
else
also
asked
about
regulatory
action,
so
yeah
so
on
the
Pro
Tab
I've
shown
you.
This
is
obviously
a
good
rated
service
which
was
done
predominantly
because
that's
a
majority
of
services
and
and
and
and
we
had
to
I-
guess
you're-
going
to
pick
one
of
the
levels
but
yeah
it's
a
good
challenge
on.
We
can
make
we're
going
to
make
a
some.
A
Some
I
had
a
meeting
just
before
this
one
about
enforcement
actions
and
how
we,
how
we
present
some
of
those,
so
they
would
be
at
the
expectation,
is
that
they'd
be
presented
both
entries
on
that
timeline.
That
I
showed
but
yeah
it
where,
if,
if
there
are
enforcement
actions,
we
have
basically
we
haven't
done
enforcement
actions
brilliantly
all
the
time
and
when
we're
now
bringing
more
Automation
and
and
better
Clarity
of
enforcement
on
the
website.
A
So
we're
slightly
decoupling
in
the
past,
there's
been
a
an
issue
that
enforcement
actions
have
somehow
have
sometimes
delayed
the
publication
of
inspection
report.
Now
your
inspection
report
will
always
or
assessment
report
will
publish
and
then,
if
enforcement
needs
to
follow
it,
it
will
follow
so
they
won't.
You
shouldn't
get
a
situation,
whereas
in
an
assessment
report
is,
is
sat
waiting
for
ages
for
for
enforcement
action,
but
they
were
yet
they
would
be
displayed
if
enforcement
is
action
is
taking
place
not
in
this
not
a
completed
different
way
to
now.
A
Will
the
truster
organization
still
get
a
draft
report
to
facta
yeah?
So
there's
a
lot
of
work
going
on
on
the
the
Fat
Cat
process,
so
I
don't
think
the
the
regular
the
regulations
governing
backpack
is
not
changing,
so
the
so
much
that
process
will
be
unchanged.
Although
it
will
be
a
it
should
work
a
lot
better.
A
So
you
know
obviously
the
the
way
it
will
work
with
how
it's
shared
will
will
be
updated
and
how
you'll
be
able
to
feedback
on
it
will
be
updated,
but
the
app
for
the
actual
fundamentals
of
the
process
will
remain
in
place
for
providers
as
Simon's
question.
Will
there
be
a
rating
aggregation
tool
available
to
Providers
and
so
there's
there?
A
It's
probably
we're,
obviously
talking
about
the
pub
the
public
website
at
the
moment
here,
but
there's
definitely
plans
of
in
in
place
to
to
develop
what
we
offer
providers
through
the
through
the
portal
that
they
have
access
to.
So
there
should
be
more
more
benchmarking
information
available
in
the
future
and
understanding
how
your
your
assessments
have
got
to
I.
Don't
have
we
don't
have
we're
not
as
advanced
with
those
plans
as
we
are
with
with
the
with
the
website
side.
A
So
we
don't
have
anything
to
show
you
on
that
today,
but
yeah,
but
it's
safe
to
say
there'll,
be
there'll,
be
a
lot
of
improvements
in
that
area.
So,
on
your
point
about
the
monthly
new
reports,
so
I
think
that's
around
how
how
we
publish
them,
rather
than
necessarily
it
being
every
month,
so
that
would
mean
you'd
have
a
a
so.
The
question
was
around
whether
you'd
have
a
a
new
report:
monthly.
A
It
wouldn't
necessarily
be
a
new
report
monthly,
but
the
idea
it
would
be
that
they'd
potentially
be
be
only
be
published
on
a
monthly
schedule.
So
you'd
have
a
predictable
time
when
you're
as
a
provider.
When
your
your
report
would
go
out,
assuming
you'd
had
an
assessment
that
month,
any
updates
be
based
solely
on
data
changes
without
inspectors
crossing
the
threshold
Graham
yeah.
Yes,
the
intention
is
that
not
not
every
assessment
would
involve
inspectors
crossing
the
threshold
and
that
will
obviously
be
tated
by
what
we're
looking
at
and
and
what
the
methods
are.
A
A
A
That's
a
sort
of
a
a
sort
of
problem
with
prototyping
software
across
the
board,
but
but
separately.
It
will
then
go
through
an
accessibility.
Audit
before
anything
goes
live
so
it'll
be
we'll.
We
generally
use
a
company
called
digital
accessibility
Center
in
in
Wales
who,
who
have
a
a
range
of
people
who
actually
use
the
assistive
Tech
in
in
their
own
in
their
own
lives,
so
they're
a
really
great
little
company
that
do
our
generally.
Do
our
audits
for
us
so
yeah.
A
So
some
of
the
other
themes
we
had
there's
been
quite
I'm,
just
checking
whether
it's
public
hand
provider.
We
had
we've
had
quite
a
few
comments
in
the
groups
about
positive
positivity
about
the
graphics
people
saying
that
the
scoring
Graphics
help
is
much
more
meaningful
with
the
numbers
and
that
they
generally
found
that
that
helps
some
some
questions
about
how
people
would
use
the
scoring
both
providers
and
public.
A
So
from
a
public
point
of
view,
I
think
there's
some
questions,
questions
about
how
the
public
would
use
the
scoring
and
then
for
providers
how
clear
it
would
be
to
get
on
to
the
next
band
and
how
they
would
use
the
scorings
to
understand
how
to
improve
those
different
scorings,
so
I
so
I
think
so
slightly
from
the
provider
side.
That
might
be
I
mentioned
earlier.
A
So
the
quick
thing,
quick
response
I
just
give
on
that,
and
the
advantage
of
the
new
assessment
framework,
keeping
those
five
key
questions
and
the
overall
rating
is
the
fundamentally
an
existing
report
of
of
a
of
lots
of
the
numerically
lots
of
a
big
proportion
of
the
services.
So
all
of
Care,
Homes
and
and
GDP
services
will
have
the
same
high
level
structure,
there's.
A
Obviously,
some
complexities
with
NHS
trust
and
NHS
services
around
where
they've
got
core
Services
as
I
think
one
of
the
group
flagged,
but
generally
we're
keeping
those
those
overall
ratings.
The
same
so
there's
not
a
sort
of
the
same
problem
as
if
those
of
you
have
been
around
long
enough
to
remember
our
ticks
and
Crosses
inspections
before
we
had
ratings
when
we
bought
the
ratings
in,
there
was
a
a
real
real
sort
of
challenge
to
be
faced
of.
How
do
you?
How
do
you
publish
one
on
top
of
another?
A
How
do
you
publish
your
ratings
inspections
on
on
top
of
an
assessment
which
resulted
in
texting
crosses
against
five
different
things,
and
so
we
don't
have
that
same
challenge,
we're
still
using
the
the
the
five
key
questions.
So
at
the
top
level,
it
shouldn't
cause
that
many
problems
at
the
lower
level
where
you've
got
the
quality
statement,
information
and
so
on.
That's
something
we're
driving
out!
That's
still
to
be
designed
at
the
moment
whether
you'd
have
whether
you'd
publish
information
for
all
the
services.
A
That
says
you
know,
these
are
all
the
the
quality
statements
and
it
hasn't
been
assessed
yet
or
whether
you
just
only
gradually
add
that
information
as
an
assessment
comes
online
for
any
particular
quality
statement.
That's
still
being
worked
through
so
yeah
was
that.
Let
me
just
pick
one
of
the
groups
so
to
talk
a
bit
more
about
that.
So
Emma
and
Megan's
group
room
two
NHS
acute
and
mental
health
providers.
C
A
So
the
levels
aren't
completely
agreed,
I
mean
the
advantage
of
the
the
from
the
website
end.
That's
a
is
a
relatively
straightforward
change
for
us
on
what
what
levels
we
put
in
there.
The
website
has
data
for
every
service,
about
which
ICB
it's
in
which
ICB
area,
which
local
Authority
area,
which
you
know
you
potentially
add
whatever
areas
I
mean.
A
Generally
we
build
this
stuff
for
for
the
public,
so
you
know
my
sort
of
work
assumption
is
that
the
minimum
it
would
be
changing
from
England
to
the
local
Authority
area,
but
there's
no
reason
why
it
shouldn't
be
ICB
as
well,
probably
need
to
think
about
how
we
help
people
understand,
because
at
the
moment,
obviously
the
understanding
and
awareness
of
ICB
areas
is
probably
a
little
bit
low.
So
we
need.
We
definitely
need
some
explanatory
stuff
there,
but
yeah
that
would
that
comparison
would
all
be
done
automatically.
A
A
So
if
that
I
guess
the
main
overall
summary
that
one
of
the
big
drivers
is
to
explain
that
over
already
explain
our
current
view.
So
if,
if
People's
experience
had
been
a
major
driver
of
of
the
rating
or
the
the
change
in
the
rating,
there's
no
reason
that
wouldn't
be
referenced
as
well.
There,
but
I
think
the
purpose
of
having
that
separate
summaries
to
ensure
that
it's
always.
A
A
What
we've
heard
with
with
users
of
the
of
the
service,
there's
lots
and
I'd,
say
I'm
not
going
to
cover
them
all
now,
so
just
to
say,
but
I
will
be
using
these
in
depth
in
all
of
our
report
in
things,
I'll
just
pick
out
a
couple
more
things
that
we
could
potentially
hear
from
some
of
the
groups,
if
that's
okay,
so
yeah
some
more
stuff
around
the
practicality
of
comparing
areas
and
services
with
sizes
of
of
service.
In
particular,
it's
a
good
challenge.
Yeah
that
I
think
you
know.
A
We've
definitely
seen
a
challenge
before
where
we've
we've
had
we've
done
things
like
automatically
on
the
website
before
we've
like
similar
Services
nearby
yeah,
you
always
have
to
I
guess
have
a
role
in
in
the
site
to
determine
what
what
what
qualifies
as
as
similar.
So
there
will
be
definitely
some
some
challenges
with
that
people
saying
that
the
summer
is
clear
and
easy
to
access
online.
That's
good!
A
One
of
the
questions
of
sorry.
Yeah
I
saw
this
one
before
and
will
all
the
previous
reports
still
be
available,
people
to
read
online
and,
if
so,
in
what
format?
So
quick
answer?
Everything
that's
available
there
at
the
moment
will
remain
available
in
the
same
format
with
expectations
that
will
remain
in
the
same
format.
It
is,
unfortunately,
mainly
because
of
technical,
mainly
because
of
the
technical
limitations
of
our
of
our
current
Services
of
our
current
digital
customer
relationship
management
system.
A
The
system
that
we
publish
for
reports
through
at
the
moment,
that's
all
being
replaced
by
this
work,
so
we
won't
be
able
to
completely
republish
everything
from
the
past
into
the
new
system,
but
that
everything
will
remain
available.
So,
if
you've
had
five
inspections
today
in
the
new
new
assessment
launches
for
your
service
or
the
or
the
service
that
you
use
tomorrow,
those
those
viables
still
it's
not
like
we're
wiping
the
Slate,
clean
and
just
publishing
a
new
assessment.
A
You
still
have
access
to
all
those
old
PDF
documents
which
yeah
some
people
commenting.
It
would
be
good
to
see
an
example
of
a
poorly
rated
service.
Yeah,
that's
a
really
good
challenge,
so
I
think
yeah.
We
need
to
get
a
another
version.
Well,
the
two
two,
the
the
main
thing
that
I've
had
on
my
on
as
far
as
just
purely
as
as
prototyping
and
demonstrating
a
design
is,
is
the
sort
of
NHS
trust
stuff
is,
is
showing
the
more
complex
data
levels
of
of
the
equivalent
of
core
services
and
so
on.
A
Talking
about
what
what
a
provided,
what
we
expect
to
the
provider
as
a
result
of
what
we
found
is
yeah.
Definitely
definitely
something
we're
looking
at
at
the
moment.
So
we've
got
some
work
going
on
with
our
policy
colleagues
about
the
guidance
that
will
be
produced
for
our
assessment
teams
when
they're
writing
those
those
assessments
and
yeah
being
clear
about
what
we
expect
of
the
provider
is
Sentry
to
that
is
facilitators.
A
A
D
This
is
Aisha,
so
in
our
group
discussion
we
talked
about
the
reports
and
summaries
that
are
done
and
the
fact
that
I
think
you
did
kind
of
alluded
us
earlier
on,
which
is
that
you
would
have
these
comparisons
between
one
provider
and
the
rest
of
the
country,
and
perhaps
some
people
might
feel
that
that's
a
simplistic
comparison
where
you
don't
take
into
considerations
the
context,
the
the
specific
area
that
that
provider
is
in
the
demand
and
the
socio-economic
variables.
So
there
may
be
something
around
how
you
provide
further
context
and
I.
D
A
You
didn't
see
well,
we
haven't
added
at
the
moment.
Is
you
just
got
that
link
that
you
saw
where
it
says
you
know
compared
to
other
GP
services
in
England
I
think
we
definitely
need
some
some
supporting
supporting
content
around
that
a
to
explain.
So
we
talked
about
icbs
or
local
authorities,
particularly
talking
about,
if
we're
going
to
have
those
explaining
what
they
are.
A
Okay,
thanks
Aisha,
so
I
think
it's
with
26
minutes
past,
so
I
think
latoy's
helpfully
shared
the
slides
again
to
prompt
me
I,
think
to
to
wrap
things
up
and
to
cover
this
information
about
how
you
can
stay
up
to
date.
So,
firstly,
can
I
just
say:
thank
you
to
all
of
you
for
taking
such
an
active
part.
A
I've
got
a
load
of
notes
to
take
away
to
to
share
with
all
the
people
involved
in
this
work
and
for
us
to
use
in
in
future,
which
will
be
fantastic.
It's
really
helpful
to
have
this
feedback
but
yeah
in
terms
of
how
you
can
stay
up
to
date
with
us,
so
there's
lots
of
different
ways.
So
so
many
of
you
will
hopefully
already
know
about
our
digital
platform,
where
you
can
continue.
The
conversation
which
is
our
citizen
lab
account.