Care Quality Commission / Engagement sessions

Owen Griffiths our Public Information & Services Manager led this engagement session, where we discussed the latest developments in how we’ll be publishing our reports and gained feedback on the latest prototypes.

In our latest engagement session we were joined by Helyn Aris, Health Inequalities and Human Rights Manager and Katherine Kamola, Senior Equality, Health Inequalities and Human Rights Officer who gained the views of the group on how we can improve how we gather feedback from staff across health and social care who may be more likely to face inequalities in the workplace.

In this video, Sariat Olatunji, Regulatory Policy Manager, takes us through a new provider review process which will give providers the opportunity to challenge factually incorrect information or incomplete evidence in the process. We explored views on what impacts providers and got their feedback on what else we might need to consider when designing the process.

This recording was taken at an engagement event we ran recently with professionals working in health and social care and the organisations that represent them; and wider stakeholders.

Attendees at the session took part in breakout discussions, and you'll hear a summary of some of the feedback later in the video.

If you’d like to get involved and share your views on this topic, head over to our participation platform https://cqc.citizenlab.co/en-GB/

Also, here’s some handy links you may find useful:
• Year in a life of our new regulatory model https://youtu.be/hNYXznK9tWk
• Keep up to date with how we’re regulating with these new website pages https://www.cqc.org.uk/about-us/how-we-will-regulate

In this video, Chris Day, Director of Engagement, takes us through how we plan to publish findings from our assessments under the new single assessment framework.

This recording was taken at an engagement event we ran recently with professionals working in health and social care and the organisations that represent them; organisations representing people that use services, including Healthwatch and charity organisations; and wider stakeholders.

Attendees at the session took part in breakout discussions, and you'll hear a summary of some of the feedback later in the video.

If you’d like to get involved and share your views on this topic, head over to our participation platform https://cqc.citizenlab.co/en-GB/

Also, here’s some handy links you may find useful:
• Year in a life of our new regulatory model https://youtu.be/hNYXznK9tWk
• Keep up to date with how we’re regulating with these new website pages https://www.cqc.org.uk/about-us/how-we-will-regulate

Hear from Amanda Hutchinson, Head of Policy for Regulatory Change and Lisa Annaly, Head of Analytic Content here at CQC, as they take you through our new regulatory approach.

This video covers:
- Our assessment framework
- Our assessment approach
- What a 'year in the life' of a provider will look like under our new regulatory approach
- Feedback from a recent engagement session we held with over 100 health and social care providers and professionals
- Ways you can stay up to date with the changes CQC is making

Dave James, Head of Policy takes you through the slides for our CQC's future regulatory model: where we are and next steps CitizenLab project.

Sign up and log-in to share your views https://cqc.citizenlab.co/en-GB/projects/cqc-s-future-regulatory-model-where-we-are-and-next-steps

We have been running our engagement sessions since June 2021, focussing on different topics to support the delivery of our new strategy.

We’ve held seven events which have brought together providers and professionals who work in health and social care, the organisations who represent them and other strategic stakeholders where their views and feedback have informed the development of our work and in this latest engagement session we:
• Gave an overview of progress to date across the whole new regulatory model
• Showed what we’ve developed following on from previous sessions
• What we’ll be developing next
• Share how we’ll continue to develop and implement
• Tested our current thinking on the above and gathered feedback

The session was led by Dave James, Head of Policy. Watch the presentation and feedback session here.

To ensure that the delivery of our strategy is effective we want to develop how we’ll implement it in partnership with people who work in health and social care.

To support this in our latest engagement session, led by Amanda Hutchinson, Head of Regulatory Change and Natasha Persad, Policy Manager, we discussed why we need a better connection between registration and ongoing assessment.

This session brought together providers and professionals who work in health and social care, the organisations who represent them and other strategic stakeholders.

Hear feedback received in the breakout rooms. Facilitated by Amanda Hutchinson and Natasha Persad.

Victoria Watkins facilitates the feedback session and leads on the multidisciplinary team meeting presentation and chairs a full group discussion around MDTs.

To ensure that the delivery of our strategy is effective we want to develop how we’ll implement it in partnership with people who work in health and social care.

To support this in our latest engagement session, we’ll be discussing why we need to change the way we work and having open conversations about CQC’s relationship with providers.

The session was led by Victoria Watkins, Deputy Chief Inspector of Primary Medical Services and Integrated Care and brought together providers and professionals who work in health and social care, the organisations who represent them and other strategic stakeholders.

Hear from Matt Tait, Head of Strategy as he takes you through the work we are doing around developing our oversight of systems.

Continue the conversation and share your thoughts on our participation platform, CitizenLab:
- Link to the project https://cqc.citizenlab.co/en-GB/projects/developing-our-oversight-of-systems

- Link to sign up if you don't have an account https://cqc.citizenlab.co/en-GB/

Hear from Ann Ford Deputy Chief Inspector and other CQC colleagues as they feedback the key themes coming out of their breakout room discussions.

In this latest engagement session, you'll hear from Rosie Benneyworth - Chief Inspector of Primary Medical Services and Integrated Care, Matt Tait - Head of Strategy and Ann Ford - Deputy Chief Inspector about our plans to develop our oversight of systems.

We launched our new strategy in May, where we outlined how we plan to change and transform to deliver more effective regulation. Further to this, the Health and Care Bill has indicated that we will have a wider oversight of health and care systems moving forward.

We want to develop how we’ll implement our strategy in partnership with people who work in health and social care. To support this, we’ve been running regular engagement sessions focused on different areas of our work.

We need to make changes to our assessment frameworks to help ensure that any future regulatory model works at provider, local authority and system levels. This session is a chance to hear CQC's thinking on a single assessment framework and share thoughts from a system perspective.

In the latest of our engagement sessions, join Kate Terroni - Chief Inspector of Adult Social Care, Jill Morrell - Head of Public Engagement and Natalie Mullen - Regulatory Policy Officer as they introduce the work we are doing to develop how we use people's experiences of care in our regulatory model.

We were also joined by Sam Willacy, who came along to share his story and talked to us about living the life he wants to live.

Hear the key points which came out of the discussions in the breakout rooms.

Hear from Jill Morrell, Head of Public Engagement as she talks about the people's experience of care workstream.

We’ve now launched our strategy, which outlines how we plan to change and transform to deliver more effective regulation. To ensure that the delivery of this strategy is effective we want to develop how we’ll implement it in partnership with people who work in health and social care.

To support this we held an engagement session where we started coproducing and discussing changes to our assessment frameworks. The session brought together providers and professionals who work in health and social care and organisations who represent them. This was the first of a series of monthly engagement sessions where we will aim to coproduce elements of our transformation programmes.

Hear the feedback from the breakout room discussions at the developing an assessment framework for our future direction engagement session.

Natalie Coleman, Regulatory Policy Manager facilitates the feedback session of this event.

Hear the key points which came out of the breakout room discussions. We asked members of the public, people who use services, and the organisations that represent them; providers; trade associations; commissioners; and other professional bodies to discuss three questions;

How can we best focus on what matters most to the public, as well as those aspects which have a positive effect on quality?

How do we evolve our ratings system to ensure it is fit for purpose, up to date, and focused on what matters most?

How can we work with other system partners better, so when information is collected from providers, it’s collected once and used many times?

All of the comments and questions have been recorded and will help shape our strategy and future phases of this work, as well as our immediate priorities.

Hear from Chris Day, Director of Engagement and Natalie Coleman, Regulatory Policy Manager, as they discuss one of our emerging strategic themes 'Smarter Regulation'.

This event brought together members of the public, people who use services, and the organisations that represent them; providers; trade associations; commissioners; and other professional bodies to discuss three key questions;

How can we best focus on what matters most to the public, as well as those aspects which have a positive effect on quality?

How do we evolve our ratings system to ensure it is fit for purpose, up to date, and focused on what matters most?

How can we work with other system partners better, so when information is collected from providers, it’s collected once and used many times?

To listen and watch the feedback session, please use this link https://youtu.be/RYrmc5tChYw