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From YouTube: Staff experience framework provider engagement session
Description
In our latest engagement session we were joined by Helyn Aris, Health Inequalities and Human Rights Manager and Katherine Kamola, Senior Equality, Health Inequalities and Human Rights Officer who gained the views of the group on how we can improve how we gather feedback from staff across health and social care who may be more likely to face inequalities in the workplace.
A
A
We
have
our
main
room
presentation,
so
Catherine
will
be
leading
most
of
that
presentation,
but
I'll
be
dipping
into
a
few
slides
there
as
well,
and
then
we
break
out
into
our
discussions
at
9
55.
So
we
have
like
40
minutes
for
that
individual
room,
discussion,
breakout
and
then
we
come
back
to
the
main
room
to
feedback
and
then
we'll
have
a
a
kind
of
a
brief
summary
and
then
we
will
close
at
11
o'clock.
A
B
Yeah
hi
I'm,
I'm
gonna,
try
and
speak
very
briefly,
because
I
don't
want
to
go
over
time
about
the
single
new
single
assessment
framework.
What
the
staff
experience
framework
is
and
how
that's
it
in
the
single
assessment
framework,
so
I
think
it
would
be
just
helpful
briefly
to
go
over
how
our
future
kind
of
model
relates
to
what
we've
been
doing
over
the
past
eight
years
and
there's
some
examples
here
of
things
that
could
feel
different.
So,
on
the
left
hand,
side
of
the
screen
you'll
see
how
things
are
now
and
on.
B
The
right
is
how
we
want
things
to
work
in
future.
So
at
the
moment,
and
we
have
three
different
Frameworks
for
region,
registration,
health
and
adult
social
care
covering
the
five
key
questions
and
they
duplicate
a
lot
of
stuff
across
the
Chloe's
key
lines
of
inquiry.
Sorry
and
they're
not
kind
of
as
relevant
as
they
were
as
when
we
brought
them
in
kind
of
eight
years
ago.
B
So
on
the
next
one,
you
can
see
our
intended
assessment
Approach
at
the
moment,
we
have
separate,
monitor,
inspect
and
rate
stats,
and
we
inspect
at
a
set
point
in
time,
based
mainly
on
the
previous
rating
of
the
trust
or
service
in
the
future.
We
want
to
move
away
from
these
separate,
monitor,
inspect
and
rate
steps,
and
instead
we'll
use
information.
B
We've
receive,
collect
and
analyze
to
assess
providers
more
frequently
without
being
tied
to
set
dates,
and
this
information
will
come
from
multiple
sources
and
be
gathered
in
a
variety
of
ways,
and
it
will
basically
mean
that
our
assessments
are
a
more
Dynamic
process
and
they
were
able
to
make
better
regulatory
decisions
on
the
next
line.
The
third
one
down
you
can
see
at
the
moment-
and
we
mainly
gather
evidence
on
sites
and
make
judgments
around
against
the
rating
characteristics
and
key
ratings
that
Aggregate
and
give
us
a
key
question.
B
I
think
I've
skipped
one
so
we're
on
the
fourth
place
and
in
the
future
we
want
to
be
more
consistent
and
just
transparent
in
our
approach
and
how
we
make
judgments
on
quality.
We
want
ratings
to
better
reflect
the
care
that
people
actually
receive,
and
we
want
to
be
clear
about
where
a
provider
or
service
sits
within
a
rating
and
so
we're
developing
a
way
to
categorize
and
score
evidence
as
part
of
our
ongoing
assessments
and
in
terms
of
the
reporting,
which
is
the
bottom
line.
B
At
the
moment,
we
publish
very
long
PDF
reports
that
are
not
very
accessible
and
take
a
lot
of
time
for
us
to
write
and
for
people
to
read
and
in
the
future.
We
want
to
move
away
from
these
longer
reports
and
we
know
they
don't
really
work
and
they're
not
really
fit
for
purpose
they're
inaccessible
and
they
take
up
a
lot
of
time
for
CQC
inspectors
as
well
for
them
to
produce
them.
B
The
provider
portal
will
go,
live
and
we'll
start
doing
things
through
there,
such
as
notifications
and
some
elements
of
enforcement
and
from
late
2023,
we'll
start
assessing
using
the
new
approach,
including
registration
and
assessment
and
providers,
will
have
all
gone
over
to
the
new
provider
portal
and
you
will
be
interacting
with
cqc's
new
operational
team,
so
those
are
kind
of
some
of
the
broad
timelines.
So
this
kind
of
gives
an
overview
of
the
single
assessment
framework
and
which
I'll
go
into
some
of
the
detail
in
the
next
slides.
B
We
want
to
make
things
simpler,
so
we
can
focus
on
what
really
matters
to
people
as
I
lead
to
you
before.
We
want
to
better
reflect
how
care
is
actually
delivered
by
different
types
of
service,
as
well
as
across
local
areas,
and
we
need
one
framework
that
connects
our
registration
activity
to
our
assessments
of
quality.
So
I'll
go
on
in
the
next
slide
to
talk
about
the
quality
statements
which
are
one
element.
B
So
the
quality
statements
are
being
introduced
and
they're
pitched
at
the
level
of
goods
and
linked
to
our
regulations
and
they'll
help
us
make
judgments
about
the
quality
of
care
they're,
going
to
replace
the
old
key
lines
of
inquiries
and
prompts
and
they're
expressed
as
we
statements,
helping
to
make
things
clear
for
providers
about
our
expectations,
while
reducing
duplication
that
currently
exists
across
the
key
lines
of
inquiry,
and
so
they're
centered
around
key
topics
across
the
key
questions.
So
the
key
questions
safe,
effective,
caring,
responsive
and
well-led
remain
in
place,
but
they
are
now.
B
The
staff
experience
framework
is
intended
to
be
quite
high
level
document
that
will
set
out
how
CTC
will
do
this
and
how
we
will
use
the
experiences
our
regulatory
work
and
underneath
that
framework
we'll
have
tools
and
guidance
to
operationalize
the
principles.
So
it's
kind
of
a
stepped
process,
but
we're
focusing
kind
of
on
the
high
level
principles
of
what
you
would
like
to
see
us
get
better
at
essentially,
and
we
need
your
help
to
ensure
the
voices
of
Frontline
staff
more
likes
to
experience,
Workforce
inequality,
essential
to
the
development
of
the
framework.
B
We
did
send
out
a
citizen
lab
survey
last
year
to
get
some
initial
feedback,
but
you
want
to
continue
to
engage
with
staff,
and
this
is
the
first
engagement
session
that
we've
held
about
this
and
yes,
the
first
type
that
we've
tried
at
this
level.
So
hopefully
it
goes
well
and
we
can
build
on
it
and
I'm
now
going
to
pass
back
over
to
Helen
for
the
next
slide.
A
So
now
more
important
than
ever
that
we
have
your
views
and
that's
why
this
Workshop
is
is
such
an
important
part
of
you
know
that
development
process
really
thank
you,
but
basically,
in
your
breakout
rooms.
We
want
you
to
discuss
these
three
questions.
So
are
there
any
barriers
to
you,
sharing
feedback
about
working
for
your
provider,
with
CQC
and
and
thinking
about
how
these
could
be
overcome?
A
Second
question:
how
we
can
get
better
at
speaking
to
you
and
your
colleagues
outside
of
an
on-site
on-site
inspection,
site
visits
and
Are
there
specific
areas.
You
think
we
need
to
be
very
focused
on
to
ask
when
we
talk
to
you
about
your
experience
of
working
in
your
trust,
particularly
in
relation
to
Workforce
equality
issues.
A
B
Question
Catherine,
so
I
think
we
recognize
that
traditionally
in
the
older
model
in
the
well
the
current
model
and
we
weren't
as
focused
on
people
using
services
and
the
views
of
Staff
as
we
could
be,
so
that's
something
that
we've
really
taken
forward
into
the
new
model.
So
there's
a
similar
piece
of
work
called
The
People's
experience
framework
is
about
centering
the
voices
of
people
using
Services
and
just
generally
building
on
the
strategy.
B
So
the
aims
of
the
strategy
are
to
improve
the
way
we
look
at
systems
and
to
focus
on
reducing
Health
inequalities
and
there's
kind
of
strands
in
that
that
speak
to
kind
of
centering,
the
voices
of
people
more.
So
that's
I,
guess
what
I
was
alluding
to
with
the
development
of
this
work.
I,
don't
know
if
that
answers
your
question.