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A
B
A
Those
should
be
going
live
later
this
summer,
so
just
wanted
to
foreshadow
them
talk
about
the
goals
that
we're
trying
to
accomplish
with
those
changes-
and
you
know,
make
sure
we're
not
surprising
anyone.
So
with
that
said,
we'll
just
do
a
little
bit
of
a
preview
here.
As
you
know,
peel
I
was
created
as
a
department
back
in
2015
we
were
previously
a
Bureau
Bureau,
building
inspections
located
actually
within
public
safety,
so
kind
of
on
the
same
level
as
a
police
department.
A
Obviously
PLI
then
BBI
does
have
a
major
public
safety
component
with
this
shift,
and
elevation
within
the
city
really
recognizes
that
we
have
multiple
functions,
that
we
serve
not
only
public
safety
but
also
economic
development,
neighborhood
services,
and
by
realigning
the
department
within
city
government
and
again
elevating.
It
allows
us
to
play
all
of
those
roles
in
a
better
way,
keep
going.
So
this
is
sorry,
no
worries.
A
So
this
is
just
to
give
you
a
sense
of
scale
so
starting
in
2014,
we
had
about
10,000
permits
that
we
had
a
year
and
as
of
2018,
we're
up
to
13,000
and
we're
seeing
a
significant
uptick
again
in
2019.
So
we've
really
seen
a
dramatic
growth
in
terms
of
the
volume
of
permit
applications.
We're
having
I,
don't
have
this
slide
in
there,
but
also
to
give
you
a
sense
of
scale.
A
In
2014
we
did
about
200
million
dollars
worth
of
permit
value
and
for
the
last
couple
years
we've
issued
more
than
a
billion
dollars
worth
of
construction
work
permits.
So
it's
really
it's
a
dramatic
uptick.
While
we've
been
doing
that,
we've
also
really
been
trying
to
work
on
our
customer
service
levels
and
turnaround
times.
A
So
when
we
started
tracking
plan
reviews
in
2014,
we
took
about
26
days
on
average
to
review
a
plan
and
that's
a
blended
average
of
both
initial
reviews
and
read
reviews
and
now
we're
down
to
about
13
days
again,
a
blended
average
initial
reviews,
maximum
of
30
and
reviews
are
15
days.
So,
as
you
can
see,
we're
actually
beating
both
on
average,
the
initial
and
review
time
pretty
significantly,
and
we
take
it
very
seriously.
A
This
is
I.
Thought
was
an
interesting
stat,
so
the
vast
majority
of
the
commercial
building
permit
applications
we
get
are
approved
within
two
plan
reviews
so
by
the
second
review,
we're
approving
it
and
over
90
percent
are
approved
within
three,
so
the
vast
majority
of
our
permits
are
getting
through
pretty
quickly.
A
And
then,
finally,
just
wanted
to
give
you
a
metric
on
our
inspection.
So
last
year
we
did
just
shy
of
a
hundred
thousand
inspections
and
that's
for
all
of
our
inspection
discipline,
types,
construction,
proper
maintenance,
fire
inspections,
making
property
business
licensing
zoning
code
so
again
we're
very,
very
busy
as
a
department
were
the
number
two
reason
why
people
contact
city
resources,
just
shy
of
where's,
my
snow,
snow
plow,
so
happy
to
be
number
two.
A
Don't
want
to
be
above
that,
but
again
we
are
very
serious
about
making
sure
that
we
respond
to
all
through
one
complaints
and
all
inspection
requests
in
a
timely
manner,
so
just
want
to
make
sure
that
people
are
aware
of
a
couple
tools
that
we
have
online.
So
if
you,
this
is
our
screenshot
of
our
home
page.
But
if
you
go
there,
you
can
actually
check
the
status
of
where
your
permit
is
in
the
queue.
A
So
every
Monday
morning
we
run
the
query
again:
it's
a
first-come,
first-served
based
on
this
SLA
plan,
review
timelines,
and
you
can
actually
see
this
is
going
through
clicking
through
how
to
get
it.
And
if
you
go
to
the
next
one
Cortney,
if
you
don't
mind
so
you
can
actually
see
the
exact
same
Excel
spreadsheet
that
we
post
in
our
offices
to
review
all
the
plans,
so
you
can
track
where
exactly
your
permit.
Application
is
in
the
queue.
A
What
date
is
a
date
certain
by
which
you'll
receive
it
again,
we're
typically
beating
that
deadline
by
several
business
days,
and
you
can
track
it
through
that
process.
So
again,
we
want
to
get
people
the
tools.
Secondly,
we
have
all
of
our
actions
that
are
placed
based
available
for
review
on
building
I.
So
that's
all
of
our
place
based
business
licenses,
all
of
our
violations
and
every
single
permit
action
is
there.
A
So
you
can
say
if
you're
working
on
a
big
job,
you
can
actually
track
to
make
sure
I
have
all
my
subs
applied
for
permits
that
I
think
I
have
and
where
are
they
in
the
process?
You
can
see
what
date
applications
were
made
when
we
gave
comments
back,
when
did
I
professionals
resubmitted
applications
to
us
when
we
did
inspections
and
what
the
current
state
of
the
permit
is.
A
So
if
you
think
a
permit
that
you
hold
is
in
a
different
state
than
what
you're
seeing
on
the
website
call
the
inspector
because
clearly
there's
some
miscommunication
there,
and
here
you
can
see
the
search
function
and
you
can
also,
if
you
sign
up
for
an
account,
you
can
actually
get
an
email
alert
anytime
in
actions
taken.
So
you
can
say:
hey
he's,
sending
an
email
any
time
a
function.
Actions
taken
on
this
address
or
a
specific,
neighborhood
or
type
of
action
tell
me
about
any
time.
There's
a
vacant
property
violation
issued
in
this
ward.
A
A
Okay,
just
to
run
through
a
couple
accomplishments
in
the
past
year.
What
are
the
major
things
is
that
we
scanned
every
single
occupancy
certification
and
put
it
online
in
a
searchable
database.
So
again,
if
you
go
to
our
website,
you
can
actually
query
it
either
by
address
I.
Think
parcel
number
has
been
disabled
right
now,
but
or
discipline
type
it's.
Actually.
A
It
has
a
machine
learning
tool
where
you
say
if
you
wanted
to
see
where
all
the
daycares
were
in
Pittsburgh,
you
can
type
that
text
in
and
it
will
tell
you
all
the
ox'
that
have
that
language
included
in
it
and
that's
a
great
tool.
You
know
when
you're
starting
a
project,
please
check
first
to
see
what
is
the
current
approved
occupancy
for
this
property,
and
then
that
will
give
you
the
tools
going
forward
on
what
changes
you
need
to
make
and
again
those
are
just
PDFs.
A
You
can
download
accessible
24
hours
a
day,
get
into
this
a
little
bit
more
in
the
next
couple
slides,
but
we
also
rewrote
the
entire
licensing
code
and
make
a
lot
of
changes
there
to
improve
that
and
become
more
modern
and
then
finally,
the
state
updated
the
construction
codes
for
the
first
time
since
2009.
So
we
are
now
fully
on
the
2015
codes
and
we'll
be
moving
to
2018
accessibility
codes
later
this
year.
A
We've
also
done
a
couple.
Other
council
changes
through
code
we've.
Previously
the
city
required
us
to
actually
accept
paper
applications
with
live
ink
signatures,
so
we've
updated
that
because
now
we're
moving
to
online
permitting
and
licensing
again,
we've
talked
about
rewriting
title
seven,
which
is
our
business
licensing
code.
Previously
that
hadn't
been
touched
since
the
early
80s
and
it
was
really
out
of
date.
A
You
know
licenses
are
very
similar,
we're
being
regulated
in
very
different
ways
in
terms
of
insurance
requirements,
terms
of
CEUs
in
terms
of
costs
of
the
license,
so
we
went
through
and
we
standardized
it.
So
if
people
are
doing
somewhat
similar
functions,
say
an
electrician
versus
mechanical
contractor,
you
know
we
should
be
asking
for
the
same
types
of
insurance
same
fee
structure.
All
of
that
we
also
eliminated
redundant
licenses.
So
we
had
multiple
licenses
that
regulated
arcades
and
discos.
Apparently
that
was
a
scourge
of
early
80s
Pittsburgh.
A
How
long
does
it
take
us
to
administer
every
task
and
then
from
there
we
were
able
to
develop
a
full
freight
cost
of
an
average
PLI
worker
hour.
You
know
with
our
insurance,
our
you
know:
pension,
our
cars,
all
that
type
of
stuff
and
then
from
there
we
were
able
to
just
basically
back
into
a
number
so
how
many
minutes?
On
average,
the
tape
take
us
to
administer
this
type
of
function
times
the
cost
of
our
hour,
and
then
that
should
be
the
cost
that
we're
charging
the
customers.
A
So
we
realized
that
we
were
overcharging,
business,
licensing,
customers
pretty
significantly
and
we
reduced
all
of
those
fees,
but
we
realized
that
we
weren't
correctly
pricing
a
lot
of
our
construction
permitting,
so
we'll
get
a
lot
more
into
that
in
the
future.
But
that's
that's
how
we
came
to
this.
We
realized
that
we
were
not
correctly
pricing,
some
of
our
our
functions
that
we
were
doing
so
you're,
either
charging
people
too
much
money
or
not
charging
enough
for
the
cost
that
we
were
doing.
A
A
Permit
mechanical
permit,
all
of
those
would
be
different
costs,
it
doesn't
include
finishes
so
again,
it's
just
the
the
standard
cost
to
work
covered
in
the
permit,
and
we
realize
especially
with
construction,
permitting
that
we
were
not
pricing,
especially
the
two
tails
of
this,
of
the
of
the
sort
of
work
scope
appropriately.
So
we
were
previously
charging
seventy
bucks
to
entirely
gut
and
rebuild
and
single-family
home,
and
it
cost
the
city.
You
know
that's
like
an
hour
and
twenty
minutes
worth
of
labor
from
us.
You
know
it's.
A
The
other
big
change
is
that
we
are
starting
to
charge
an
application
fee
up
front
so
right
now,
no
one
pays
for
anything
until
you
get
your
permit
and
that's
why
we
have
such
a
large
tale
at
that
end
from
you
know,
for
plan
reviews
to
20
plan
reviews.
So
you
know
people
are
using
us
as
free
code,
consultants
and
they're
applying
for
jobs
that
are
not
viable,
so
we
want
to
front-load
a
portion
of
the
fee.
A
You
know
it's
not
adding
in
any
additional
fees,
but
how
people
pay
for
the
portion
of
the
fee
that
goes
towards
plan
review
up
front
at
time
of
application
and
again
we
think
that
it
will
really
help
people
apply
with
more
viable
projects
if
they
have
to
pay
some
of
that
fee
upfront.
So
again,
it's
not
increasing
the
cost
of
the
permit
at
all.
It
just
changing
the
timing
at
which
those
fees
are
paid.
A
We're
also
going
to
be
able
to
charge
surcharges
for
multiple
failed
plan.
Reviews
in
multiple
failed
inspections.
If
you
keep
calling
us
out
repeatedly
and
you
aren't
ready
to
go
or
you're
failing
the
same
inspection
time
and
time
again,
you
know
we
want
to
start
being
a
little
charged
for
that.
So
we're
not
looking
at
nickel
and
dime
anyone
we're
not
looking
to
start
charging
for
honest
mistakes,
but
we're
really
seeing
a
big
problem
where
people
are
calling
us
out
and
the
works
not
done.
A
B
Apologize
so
we
wanted
to
have
a
representative
from
city
planning
here,
but
they
weren't
able
to
make
it
so
I'm
going
to
do
a
best.
I
can
to
do
a
basic
overview.
So
there
are
some
code
changes.
Some
permitting
system
changes,
some
changes
to
the
zoning
development
reviews
and
then
also
talking
about
a
closer
collaboration
between
City,
Planning
and
pl/I.
B
Review
their
plans
with
a
local
group
if
they're
registered
with
City
Planning
prior
to
submitting
to
City
Planning.
The
second
one
is
a
River
overlay
zoning
district,
and
this
was
intended
to
really
protect
the
riverfront
along
the
city
to
try
a
really
high
and
to
make
sure
it's
used
for
this
highest
and
best
resource,
and
it
has
incentives
in
terms
of
certain
requirements
within
the
zoning
code.
Just
making
sure
people
are
aware
of
that
again.
B
A
little
more
detail
here
in
terms
of
the
requirement
regarding
registered
neighbourhood
organizations
that
they
need
to
coordinate,
and
they
need
to
have
that
30
days
prior
to
any
public
meeting
required
for
development
review
through
City
Planning,
and
then
they
are
in
the
process
of
updating
their
website
to
show
various
areas
of
the
city.
And
you
can
click
on
that
and
see
who
the
registered
neighborhood
organization
or
sorry
registered
community
organization
is
within
that
area.
B
The
riverfront
zoning
is
really
a
new
new
thing,
looking
to
really
look
at
type
of
design
performance,
ecological
standards
within
that
looking
at
form
based
performance
impact
requirements
there
and
then
including
the
performance
categories
within
there.
It's
pretty
complex
but
on-site
energy
consumption
for
new
construction
in
existing
buildings,
River
fund,
public
access,
easements
for
trails
and
amenities,
neighborhood,
ecology,
public
art,
urban
fabric,
transit,
oriented
development,
on-site
energy
generation,
affordable
housing
and
rainwater.
B
And
then,
in
terms
of
the
volume
that
zoning
is
looking
at,
this
is
a
slide
of
the
different
actions
they're
taking
and
on
the
left.
The
administrative
exception
on
the
far
right.
The
variances
special
exceptions.
Excuse
me
site
plan,
review
and
project
development
in
terms
of
over
the
years
and
what
takes
up
most
of
their
time,
and
then
this
is
talking
about
a
number
of
applications
they
review
per
year
and
then
the
number
of
hours
that
they're
spending-
and
you
can
see
a
lot
of
it-
is
dealing
with
email
and
phone
inquiries.
B
B
So
this
is
an
another
website
that
talks
about
the
one-stop
shop
project.
The
first
phase,
licensing
as
Maura
mentioned
earlier,
is
live
and
running.
We
have
about
a
third
of
our
existing
license.
Holders
already
registered
with
a
public
portal
account,
so
they
can
renew,
they
can
register
online.
They
can
pay
their
fees,
they
can
submit
their
documents
to
us,
including
insurance.
They
really
if
they
wanted
to.
They
never
have
to
come
into
our
office
in
terms
of
maintaining
that
license,
and
then
the
phase
is
two
and
three
phase.
B
Two
is
all
of
PLA
construction
permitting
phase.
Three
is
the
development
review
process
through
zoning
and
those
will
be
launching
later
this
summer
concurrently
and
then
there's
a
last
phase
that
includes
Domi's
traffic
public
right-of-way
permits,
Engineering's
permits,
bureau
fire,
PLI
enforcement
actions,
as
well
as
Domi's
enforcement
actions.
B
In
terms
of
the
timeline,
as
I
said,
the
CX
is
already
launching
will
be
going
into
Phase
two
and
three
shortly.
Part
of
that
process
will
be
physically
merging
the
counters
between
zoning
PLI.
So,
instead
of
having
to
go
to
both
counters
all
applications,
including
zoning
applications,
will
start
at
the
pla
counter.
B
Once
we
go
alive
with
this
system
to
try
to
centralize
intake
and
make
sure
it's
standardized,
and
this
system
will
also
allow
for
more
concurrent
or
contemporaneous
review
between
the
different
agencies
allow
people
to
submit
online,
including
submission
of
electronic
documents,
payment
of
fees,
online
scheduling
of
inspections,
online
and
online
access
to
documents.
We'll
have
a
an
inspection
record
that
every
permit
holder
will
have.
It
will
have
a
record
of
all
inspections.
We've
performed
both
passed
and
failed
inspections.
The
failed
inspections
will
include
what
deficiencies
were
present
with
a
an
appropriate
code.
B
Section
cited
so
you'll
have
a
full
history
of
every
inspection
action
on
the
project.
The
plan
review
side.
It
will
generate
a
report
of
all
plan
review
as
we
perform
with
each
item.
We'll
also
be
able
to
mark
up
the
online
drawings
when
those
are
submitted
and
that
will
allow
us
to
better
communicate
with
customers.
B
Right
now
we
have
to
use
disparate
systems
for
things
like
going
into
existing
buildings.
Have
you
maintained
your
sprinkler
system?
Your
facades,
had
you
have
inspections
for
fire
escapes,
cornices
other
things
that
overhang
that
our
property
maintence
property
owners
to
maintain
and
then
also
keep
appropriate
records
for
in
terms
of
applications
for
the
one-stop
shop.
B
All
these
application
types
will
be
able
to
be
applied
for
online,
so
everything
from
a
license
to
appeal.
A
construction
permit
appeals
through
PRI
zoning
development
reviews,
zoning
property,
certifications,
pre-application,
meeting,
requests
from
zoning
property
consolidations
and
subdivisions
master
plans
and
rezoning
historic
nomination,
related
activities,
address,
requests
and
also
Zoning
Appeals
commissions
and
other
boards.
B
So
online
features
and
payment
of
all
fees.
This
includes
credit
cards
and
electronic
check
payments,
electronic
submission
and
review
of
drawings
and
other
documents,
including
markups,
and
then
a
plan
review
record
for
each
iteration
of
the
review
cycle
printing
documents.
Zoning
approvals
permit
related
documents,
inspection
record
certificate
of
occupancy,
and
then
again
you
can
request
inspections
through
the
system
so
that
you
don't
have
to
contact
our
inspectors
in
advance,
you'll
be
able
to
click
on
that
request
the
date
they
will
review
that
and
respond.
B
We're
looking
to
really
streamline
this
streamline
or
automate
permits
for
minor
type
of
work,
so
setting
the
system
to
allow
certain
types
of
work
to
not
require
review
and
to
really
the
only
touch
on
our
departments.
End
is
verifying
a
license
and
payment
of
fees
and
then
relying
on
the
system
to
generate
the
reviews
that
we
have
to
make
either
on
PLI
side
or
on
zoning
side.
B
So,
instead
of
every
single
building
permit
having
to
be
reviewed
by
zoning,
we're
removing
the
population
that
really
they
would
not
regulate
related
to
construction
activities
so
that
you'll
deal
with
one
agency
instead
of
two
and
then
also
creating
independent
data
for
each
agency.
So
right
now,
another
source
of
conflict
is
making.
B
For
example,
the
certificate
of
occupancy
language
work
for
both
owning
and
pl/I,
and
the
zoning
use
designation
doesn't
necessarily
agree
with
a
building
code
designation
and
what
requires
some
back-and-forth
to
include
additional
information
or
to
get
to
a
midpoint
that
is
mutually
agreed
upon.
So
this
should
help
if
you've
had
to
be
bounced
back
and
forth
between
departments.
This
should
start
to
minimize
that
we'll
also
be
sharing
the
same
drawing
so
whatever
you
submit
to
us.
B
The
system
will
notify
you
once
an
application
is
submitted
into
the
queue
for
review
once
it's
reviewed
when
revisions
are
required
when
it's
approved
when
it's
been
issued
so
and
then
in
terms
of
the
zoning
process,
this
isn't
really
the
totality
of
the
current
process,
but
this
is
a
diagram
of
their
essential
process
right
now
and
as
you
can
see
pretty
convoluted,
if
you
go
to
the
next
slide,
the
intent
is
to
really
streamline
it
in
terms
of
this
process.
So
it
goes
to
an
initial
application
perform
all
the
reviews.
B
A
So,
as
you
can
see,
2019
is
gonna
be
a
pretty
busy
year.
We're
gonna,
create
the
one-stop
PGH
in
a
physical
location
and
we're
also
going
to
grow
it.
So
we
will
be
moving
to
four
one:
two
Boulevard,
the
Allies,
soon
PLI
DCP
domi,
permitting
functions
as
well
as
some
other
city
agencies,
we're
also
in
conversation
with
county
development
functions
to
be
co-located
there
and
we're
gonna
create
a
single
intake,
physical
location
for
all
of
those
reviews.
So
again
the
PLI
counter.
A
Now
the
one-stop
counter
will
also
absorb
applications
for
domi,
so
you'll
go
to
one
person.
If
you
want
to
come
in
in
person,
we'll
take
some
questions
at
the
end.
Oh
sorry,
it's
Department
of
mobility
infrastructure,
so
basically
exit.
So
basically
everything
that
happens
in
the
right-of-way.
So
if
you
want
a
curb
cut,
if
you
want
to
have
utility
cut
sidewalk
cafe,
all
of
those
approvals
are
done
by
the
Department
of
mobility
and
infrastructure
and
again
as
that
portion
of
concrete
Ronix
goes
live.
A
We'll
also
have
you
know
one
application
process
and
you
know
unified
system
to
route
all
the
domi
permitting
as
well.
So,
instead
of
having
to
rely
on
the
applicant
to
know
what
purple's
I
need
and
to
physically
visit
all
those
locations,
we're
gonna
have
a
single
point
of
input
to
help
us
guide
the
applicant
and
the
correct
process.
A
We're
also
going
to
be
doing
a
lot
of
work
to
improve
our
processes
as
a
department
PLI,
we
are
scanning
a
whole
ton
of
Records.
We
want
to
get
everything
online,
so
we're
expanding.
All
of
our
old
microfiche
records.
A
lot
of
people
that
wanted
to
look
at
old
drawings,
pre
2014,
the
BB
I,
was
actually
still
creating
microfiche
records
up
until
2014,
so
we'll
be
scanning
all
those
making
them
a
lot
more
accessible
and
searchable,
putting
a
lot
more
datasets
online.
We
know
there's
other
types
of
public
information
that
people
want
to
see.
A
So
we're
also
invested
in
that
we
want
to
create,
like
I,
said,
better
connection
points
with
the
county,
AC
HD,
the
plumbing
department,
PWSA
storm
water
issues,
tapping
issues,
things
like
that,
trying
to
improve
those
systems
and
copy
Tronics
is
designed
such
that
other
modules
can
be
plugged
into
it
for
other
agencies.
So
that's
that's
the
goal
and
again
looking
to
just
keep
improving
staff
timelines
and
goals
and
focusing
on
working
with
community
groups
to
put
vacant
properties
back
into
productive
use.
So
with
that
said,
we're
happy
to
take
any
questions.
A
A
Yeah,
just
not
finishes
also
to
note
is
that
we
have
a
handy
online
permit
fee
calculator
on
our
website.
So
that's
one
of
the
problems
with
our
current
system
is
that
the
calculation
systems,
just
incredibly
complex
people,
can't
really
figure
out
their
permit
fee
on
their
own.
So
we
have
a
permit
calculator.
We
can
actually
plug
in
play.
C
B
You
know
it,
it
should
really
be
your
materials
and
labor
for
the
work
that
is
regulated
by
that
permits
the
permits
specifically
so,
for
example,
under
a
building
permit,
you
wouldn't
include
electrical
construction
cost,
so
whatever
permit
you're
applying
for
the
work
you're
going
to
perform
under
it
all
the
materials
and
labor
to
perform
that
work.
So
you
can
experience
a
burr,
so
you
can
exclude
other
fees
and
other
work
that
would
not
require
permit.
So.
D
A
You
can
cash
out
if
you're
dropping
off
a
couple.
Well,
we
won't
make
you
swipe
your
card
multiple
times.
I
think
we
cap
it
at
five
and
a
few
there's
like
kind
of
like
Amazon
there's
like
a
checkout
function
online.
When
that
will
go
online,
you
can
pay
for
all
fees
do
at
that.
One
time
also
to
note
is
that
we
have.
We
accept
credit
cards
right
now.
A
Credit
cards
and
money
orders
are
to
current
types
of
payment
for
the
permits,
but
when
we
go
on,
love
live
online
with
permitting,
and
we
this
currently
with
licensing,
will
also
accept
ACH.
So
that
only
has
a
50
cent
transaction
fee.
I
know
the
credit
card.
Beef
scales
with
the
cost
of
the
payment,
so
I
can
get
pretty
large,
but
it's
a
larger
permit
fee,
but
again
online
will
do
a
50
cent
ACH
payment,
I,
don't.
F
A
A
Well,
you'll
be
able
to
see
that
we
a
you,
should
be
able
to
see
already
if
we're
doing,
inspection
on
the
electrical
perfect.
This
was
a
thanks.
This
was
a
big
pain
point.
We
weren't
getting
timely
inspection
reports
from
our
third-party
electrical
inspectors,
so
please
everyone
be
aware
that
we've
made
some
improvements
there.
We
are
now
requiring
everyone
all
third-party
inspectors
to
submit
their
inspection
reports
to
us
within
48
hours.
We
have
a
whole
FAQ
on
our
website
48
hours,
because
again
this
is
a
big
pain
point
we
couldn't
allow.
A
We
would
very
much
love
to
if
anyone
knows
an
electrician
or
someone
who
was
familiar,
miliary
D
with
electrical
work.
Please
encourage
them
to
apply
when
we
started
in
2014,
we
had
five
different
disciplines.
Third
party,
you
know:
we've
worked
to
train
and
upskill
our
staff
to
be
able
to
bring
those
in-house,
but
we're
struggling
frankly
with
filling
the
electrical
inspector
role
so
that
that
job
is
posted.
Please
encourage
anyone
to
apply
we're
happy
to
you
know:
we've
been
very
successful
in
recruiting
people
that
have
had
successful
careers
elsewhere
in
trades
or
other
areas.
A
It's
a
great
way
to
sort
of
you
know
get
off
the
ladder
have
a
little
bit
less
of
a
physically
demanding
job.
You
know
we're
happy
to
take
people
with
a
lot
of
knowledge
and
skill
and
I
know
their
career
here.
So
we've
been
successful,
not
and
if
anyone
knows
any
electricians
or
people
that
have
worked
in
the
electrical
industry,
please
let
them
know.
E
A
We
are,
we
are,
and
we
will
take
action
against
the
third-party
electricians
that
are
inspecting
outside
of
the
scope
of
the
improve
per
approved
permits.
We've
had
people
try
to
submit
third
party
inspection
reports
prior
to
the
permit
even
being
issued.
So
we
are,
we
are
being
very
clear
on
our
standards.
You
know
if
they
wish
to
be
an
approved
third
party
inspector
for
the
city
of
Pittsburgh.
They
need
to
take
that
job
seriously
and
uphold
the
inspection
requirements
of
the
uniformed
construction
code.
A
Absolutely
it
is
so
you
know
estimate
it.
You
probably
have
a
working
figure,
it
might
not
pencil
out,
you
know
once
you
get
the
bids
and
it
might
be
a
little
bit
more
might
be
a
little
bit
less.
You
can
then
put
in
that
new
amount
provide
that
new
amount,
and
then
the
calculation
will
and
change
so
we'll
still
say
five
per
thousand
and
then
it
will
say
less
whatever
we
paid
upfront
and
then
it
will
charge
you
for
the
remaining,
so
it
might
be
more
or
less
yes,
sir,.
G
B
E
B
Just
like
at
any
other
point,
I
mean
we
did
encourage
people,
because
it
leads
to
a
more
efficient
review,
I
feel
for
both
parties,
but
you
can
apply
in
any
fashion.
You
want
just
keep
in
mind
if
you
submit
them
at
the
same
time.
We
do
want
all
documents
to
be
specific
to
each
permit
type
so
for
a
building
permit
really
to
have
the
architectural
drawings
and
structural
drawings
not
to
include
the
other
disciplines
in
it
when
you
submit,
but
out
of
sequence
in
any
fashion
that
works
for
you
and
your
project.
H
B
Yeah,
that's
so
that's
a
new
fee
and
that
would
apply
to
every
permit
and
that
allows
us
to
maintain
all
our
records
and
currently
what
we
charge
is
scanning
fee.
So
in
lieu
of
that
we
are
moving
obviously
to
a
digital
world
and
trying
to
support
all
of
those
things.
So
the
five
dollar
will
apply
to
every
permit
and
then,
if
people
choose
to
submit
hardcopy
drawings,
they'll
be
the
additional
scanning
fee
per
each
drawing
submitted.
C
B
A
Just
to
note,
what's
included
in
our
fees,
actually
has
not
changed.
So
a
lot
of
our
permits
prior
to
May
1
were
actually
a
assessed
in
a
similar
model,
and
we
that
has
not
changed
at
all.
What
types
of
costs
should
be
included
in
the
report?
It
cost
at
work
to
us.
So
that's
that's
been
consisted
for
last
several
years.
Yes,
ma'am
yeah.
D
C
B
So
you
would
any
loose,
furniture
fixtures
or
equipment
would
not
be
required
to
be
included.
So
if
you
don't
need
a
permit
to
install
it
so
finishes,
you
don't
need
a
permit
for
if
you
have
a
cord
and
plug
based
equipment,
you
don't
need
an
apartment
to
install
that,
so
any
of
those
things
would
not
need
to
be
included
in
the
cost
of
construction.
A
F
A
I
think
one
thing
we
don't
need
to
have
an
issued
building
permit
to
apply
for
an
electrical
permit,
so
that's
I
think
just
a
fallacy
that
that
would
be
very
clear
on.
You
can
apply
for
all
the
permit
disciplines
at
once
and
you
do
not
need
to
have
the
anyone
can
apply
for
it.
So
your
design
professional
can
apply
for
all
the
MEP
s
and
you
just
need
to
identify
the
licensed
contractor
at
issuance.
A
So
you
can
apply
for
all
of
your
permit
types
at
once
and
then
again
as
you
award
the
contracts
for
the
different
disciplines,
you
can
have
those
you
know,
identify
those
contractors
and
get
the
permits
issued.
Yes,
we
will
all
of
our
plan.
Reviewers
are
now
cross
trained.
So
again,
it's
an
efficiency
to
the
customer
and
us
to
have
people
apply
for
all
the
disciplines
at
once.
We'll
route
them
to
a
single
plan.
Reviewer
give
a
better,
better
quality
plan
interview
because
we'll
be
able
to
catch
the
interplay
of
issues.
A
A
So
you
can
actually
track
on
building
I
to
make
sure
that
your
subs
are
applying
for
permits
when
they
should
be
so,
you
could
actually
set
up
an
email
alert
on
the
job
that
you're
interested
in
and
the
system
will
proactively
email
you
every
time
a
permit
is
applied
for
every
time.
You
give
them
a
comment
every
time
they
resubmit
an
app
application
to
us
every
inspection
when
a
permits
finaled.
All
of
that
will
be
there
and
it's
all
completely
visible
to
you
right
now.
No
problem,
yeah,
yes,
they're.
B
Really
we
we
do
it
on
an
ad-hoc
basis
right
now,
we're
focusing
on
submissions
that
are
made
to
us
and
responding
to
those
based
on
our
current
staffing
complement
for
some
larger,
more
complex
projects
we
do
occasionally,
but
really
we
encourage
everyone
to
submit
the
final
construction
drawing
to
us
and
what
we're
trying
to
do
is
be
as
timely
as
possible
for
everyone
to
make
sure
everything's
predictable
for
anyone
who
applies.
We
hope,
maybe
in
the
future,
to
do
that,
but
we
just
don't
have
the
capacity
at.
I
A
I
just
wanted.
This
is
a
question
that
I
get
a
lot
I
just
wanted
it
to
illustrate
something.
So
we
made
that
the
change
where
it
for
people
that
aren't
freaking
customers
of
ours
over
time
you
used
to
be
able
to
literally
walk
in
and
get
a
planter
view
from
us
which
I
understand
how
to
that
customer
who's.
A
So
we
said
okay,
you
know
we
need
to
focus
on
the
people
that
actually
have
a
project
ready
to
go
and
have
applied
for
something.
You
know.
That's
our
first
priority
to
get
those
people
that
have
a
viable
project
out
the
door
and
started
and
then
with
any
additional
bandwidth.
You
know
we
can
focus
on
that.
So
one
really
interesting
thing
is
that
we
made
that
change
at
the
end
of
2016
and
there's
no
real,
meaningful
change.
A
A
In
honestly,
statistically
it's
it's
not
helping
anyone,
because
we're
still
having
the
same
number.
You
know
if
you
look
at
the
number
of
times
it
took
people
to
get
through
planner
you
in
2016
versus
2018.
After
that
change
is
made.
You
know
it's
not
like.
We
saw,
oh
everyone
got
through
in
one,
because
we
had
that
pre
meeting
so
we're
still
having
the
same
meaningful
amount
of
work
in
the
back
end
in
terms
of
rear
views,
but
we
had
a
lot
less
time
to
actually
devote
to
it.
A
B
Then
also,
if
you're
not
aware,
we
do
also
have
our
plan
review
checklist,
posted
or
website.
So
the
things
we're
looking
for
on
each
permit
type,
so
it
I'd
courage
anybody
who's,
applying
to
look
at
those.
Those
are
the
things
that
we're
going
to
look
for
and
making
sure
that
if
those
things
are
applicable
to
your
project,
that
you
make
sure
that
the
documentation
addresses
those
issues.
I
B
Yes,
I
think
it
is,
and
I
would
encourage
you
as
a
first
stop
to
talk
to
the
inspectors
as
a
first
pass
of
is
this
of
a
scale
that
needs
a
new
set
of
drawings
to
be
submitted.
So
there's
a
difference
between
moving
a
couple
receptacles
and
then
saying
we
were
wiring
this
office
and
now
we're
wiring
the
whole
floor
or
multiple
offices.
So
I
think
when
we're
changing
the
scope,
it
needs
to
come
back
through
the
process,
so
we
can
review
it,
but
I
would
encourage
you
as
the
first
pass.
The
inspectors.
I
B
A
H
B
Sure
we
hear
that
I
think
that
the
bigger
picture
is
that
was
a
very
disparate
system,
so
some
people
had
the
privilege
of
doing
that
and
then,
at
the
same
time,
very
large
developments
or
other
people
who
did
not
could
not
fit
into
that
box
had
to
wait
as
a
result
of
us
trying
to
perform
that
services
to
people,
and
it
did
not
always
end
up
in
any
faster
review
for
us
once
submitted
so
I
think
big
picture.
What
we've
been
focusing
on
is
trying
to
be
equitable
to
all
customers.
B
So
we
went
from
really
no
process
and
in
terms
of
when
we
performed
reviews
to
being
very
rigorous
about
it
and
making
sure
that
we're
meeting
our
timelines
we've
been
posting.
Those
and
I
think
really.
Our
goal
here
is
to
bring
down
all
the
time
frame
so
that
we
can
be
responsive
to
development
and
then
start
to
look
at
additional
services
such
a
like
that
after
we
get
more
normalized
but
could
be,
but
I
also
keep
in
mind
at
the
time
we
went
from
three
plan
reviewers.
Now
we
have
ten.
A
I
think
that
we
really
want
to
treat
all
of
our
customers
very
consistently.
I
think
that
that's
a
core
principle
that
we
have
so
I
didn't
show
it.
But
if
you
look
at
the
graph
for
you
know,
2013
2014
plan
review
timelines.
Some
individuals
we're
getting
play
interviews
next
day,
all
the
time
other
people
would
take
a
hundred
days
to
get
through
planner
view.
A
So
not
not
saying
at
all
that
you're
suggesting
this
ma'am,
but
you
know
we
really
need
to
have
a
very,
very
consistent
process
where
we're
treating
all
of
our
customers
in
a
very
consistent
and
predictable
and
accountable
way.
So
that's
why
we
have,
depending
on
the
scope
of
work
and
the
you
know,
type
of
review
that
we're
doing.
We
have
a
very
clear
SLA
that
we
publish
completely
it's
100
cent
transparent
and
we're
accountable
to
it.
A
So
you
know
we
want
to
have
no
matter
who
you
are
no
matter
what
type
of
work
you're
doing
we
want
to
value
as
a
customer,
because
we
have
customers
of
all
variety
from.
You
know
very,
very
large
projects
to
someone
who's
trying
to
get
their
mother
out
of
a
nursing
home
and
they
need
to
make
their
you
know
single-family
home
accessible.
So
we
want
to
value
both
of
those
customers,
they're
very
different
populations,
and
we
want
to
create
a
system
that
works
for
everyone
in
a
predictable
way.
Yeah
yeah.
H
A
Think
again,
just
being
real
about
the
staffing
sides
that
we
have
you
know
Pittsburgh's
experienced
a
500%
increase
in
permit
volume,
our
staff
has
grown,
but
not
by
500%,
so
try
to
think
okay
do
we
want
to
have
a
twenty
six
day
initial
plan
review?
You
know,
that's
actually
a
blended
average.
You
know
I
think
we
want
to
not
have
viable
projects.
Wait.
45
days
for
plan
review
from
us.
We
want
to
have
a
staff
and
complement
where
we
can
be
very
predictable,
very
transparent.
We
have
all
of
the
checklists
that
we
use
online.
A
We
now
publish
code
bulletins
for
the
the
questions
we
get
most
frequently.
You
know
how
are
we
interpreting
those
and
we're
continuing
to
write
more
so
we
want
to
sort
of
take
the
guests.
I
understand,
there's,
there's
gray
areas
of
the
code,
so
we
want
to
provide
as
much
very
very
clear
guidance
so
that
everyone
can
use
our
guidance,
materials
and
usage
design
and
again,
looking
at
the
numbers,
you
know
looking
at
2016
versus
2018
we're
not
really
seeing
a
meaningful
uptick
in
terms
of
people
taking
longer
to
go
through
plan
review.
J
G
J
A
Can
request
them
now,
so
I
would
file
an
open
records
request.
We
asked
people
to
do
that
just
to
theirs.
If
you
also
go
to
our
website,
you
can
there's
a
link
to
that.
We
get
a
huge
volume
of
open
records
requests.
So
we
ask
people
to
do
this
just
so.
Just
a
week
again
we
can
have
some
sort
of
process
yeah.
K
A
K
K
B
I
guess
what
we
have
is
each
agency
requires
an
applicant
to
sign
an
affidavit
in
a
test
of
that
fact
that
they
have
the
property
owner's
authorization,
I'm,
not
sure
how
else
we
could
verify
that
or
otherwise.
We'd
have
to
hold
up
the
process
and
say,
and
then
how
do
we
verify
that
whatever
documentation
they
give
us
is
from
the
actual
property
holder,
it
becomes
a
pretty
elaborate
system.
We
rely
on
people
to
be
truthful
when
they
submit
to
us.
They
sign
an
affidavit.
We
if
we're
alerted
to
the
fact
that
they're
not
authorized.
B
A
L
This
new
system,
as
far
as
temporary
offices
throughout
these
projects,
where.
L
B
A
A
B
A
E
B
I
think
it
might
be
who
submitting
sometimes,
but
the
time
frames
are
the
similar.
So
a
demolition
permit
would
be
for
removal
of
a
portion
of
the
structure
on
the
entire
structures.
So,
if
you're
removing
an
addition
to
a
house,
for
example,
or
a
portion
of
a
commercial
structure
other
than
just
interior
elements,
it
would
be
a
demolition
permit.
They
have
the
same
time
frames
as
a
commercial
building.
Permit
it
just
I
would
be
forthright
and
that
some
demolition
contractors
are
not
as
good
about
providing
all
the
documentation
we
require.
E
B
It
depends
on
the
the
type
of
work
for
all.
We
need
a
site
plan
and
it
needs
to
show
what
is
being
raised
on
the
structure
or
property
lines,
any
structures
remaining
on
site
or
that
are
on
adjacent
properties
and
any
protection
measures
for
adjacent
structures
or
are
pedestrians
in
the
public
right-of-way
for
commercial
demolitions.
We
are
looking
for
either
drawings
or
a
narrative
describing
the
demolition
operations
so
more
elaboration
on
the
procedures.
What
type
of
equipment
are
being
used?
B
How
are
you
staging
those
and
those
for
commercial
are
required
to
be
stamped
by
an
engineer.
There
are
some
other
cases
for
residential
where
we
may
require
drawings
or
and/or
report.
From
an
engineer,
those
are
noted
on
our
demolition
checklist
when
we're
going
to
require
those.
So
I
encourage
you
to
look
at
that
checklist.
C
B
We
have
this
is
probably
one
of
our
Wireless
asked
questions.
We
did
update
our
fee
schedule
to
be
able
to
allow
to
charge
a
fee
for
that.
We
will
announce
when
we
will
offer
it
right
now.
Given
the
new
permitting
software,
we
need
to
understand
how
that
changes
our
business
process.
So
we're
really
not
sure.
What's
going
to
happen,
it's
well
not
that
just
also,
how
does
that
change?
How
we
perform
plan
review?
What
are
the
volumes
going
to
be?
B
I
would
anticipate
that
if
it's
online,
we
might
get
a
higher
submission,
potentially
because
people
don't
have
to
come
into
downtown
paper
parking
and
all
those
things.
So
it's
not
clear
really
what
stresses
little
place
on
the
system,
and
we
really
want
to
make
sure
we
understand
the
new
process
here
with
the
new
software
before
we
offer
that
type
of
service.
So
we
don't
impact
everyone
else
involved
in
the
process.
I
do
encourage
you
to
check
our
website
and
our
newsletter.
B
I
B
It
depends
if
it's
a
partial
demolition
I
think
we
do
need
some
documentation
of
the
remaining
portion
of
the
structure.
How
will
that
be
either
stabilized
or
are
made
whether
tight
those
things?
So
if,
if
it's
a
complete
demolition,
really
all
we're
looking
for
is
to
document
the
what's
being
raised
under
that
permit.
B
M
B
If
it
requires
revisions,
it
would
say
revisions
required,
and
it
would
give
you
a
document
summarizing
the
revisions
as
well
as
our
markups
of
the
drawings
and
similarly,
in
the
inspection
process,
it
will
show
what
inspections
have
been
performed
and
then,
when,
if
you've
requested
an
inspection,
when
that
inspection
is
actually
scheduled
for
and
then
a
record
of
those
inspections
that
have
been
performed,
so
the
system
will
notify
you.
However,
you
choose
it
to
be
notified,
notify
you,
but
it
really
takes
the
guesswork
out.
B
A
You
can
basically
see
that
right
now,
with
our
online
permit
plan
review,
so
you'll
you'll
see
exactly
where
you
are
in
the
order
and
the
date
certain
by
which
time
you'll
receive
a
comment
from
us
again
we're
typically
5
to
10
business
days
ahead
of
time.
But
you
know
you
can
see
exactly
how
many
permits
we
have
in
a
queue
that
week
it
varies
between
250
to
550
600
on
a
given
week,
and
you
can
just
you
know,
track
it
through
the
process
as
it
goes
through
time.
Yes,
sir.
I
I
A
B
To
clarify
it's
not
a
date
of
approval,
it's
a
data
for
review,
so
we
we
cannot
guarantee
approval,
but
we
can
pretty
confidently
predict
one,
the
latest
date
we
would
review
it
and
we
haven't
pushed
up
against
those
dates.
I
think
it's
been
over
two
years
at
this
point,
except
for
some
random
cases
where
here
there,
but
those
are
outliers.
Otherwise,
we
we've
been
pretty
consistently
five
to
seven
or
eight
business
days
in
advance
of
the
expected
date
for
review,
and
it
fluctuates
with
time
and
volume.
But
I
think
you
can
remain
confident.
K
B
B
C
B
H
H
B
Apologize
again,
I
would
defer
and
ask
you
to
talk
to
zoning.
We
are,
they
are
looking
at
the
regulations
and
they
are
trying
to
streamline
things
and
minimize
input
on
between
collectively
between
our
agencies
and
then
also
to
look
at
their
process
to
try
to
minimize
the
type
of
things
that
have
to
go
for
a
variance.
But
I
can't
talk
to
specifics.
B
I
would
encourage
you
to
get
the
signed
application
from
the
contractor
submitted
to
our
office
and
then
to
verify
through
our
counter
what
the
invoice
fee
is.
So
once
we
we
won't
invoice
it
until
we
get
the
paperwork
from
the
contractor
to
make
sure
that
is
the
valid
cost
of
construction,
and
at
that
time
we
did
voice
it
and
we
can
verify
the
remaining
fees.
P
B
P
B
P
P
A
B
A
Yeah,
the
D
H
has
been
very
clear
on
their
intent
and
how
we
wanted
they
want
us
to
administer
this.
We
understand
it's
a
frustration,
unfortunate
I,
don't
have
a
answer
right
now,
but
that's
it's
been
something.
We've
talked
to
do
H
on
multiple
times
and
we
are
following
the
guidance
that
they
provided
us.
B
B
B
B
Is
if
we
have
an
instance
where
someone
fails
to
address
comments,
so
the
intent
is
after
three
iterations
of
plan
review.
If
common
has
not
been
addressed,
that
we
would
charge
that
to
the
customer
and
similar
on
the
inspection
side,
if
we
show
up
three
times
and
they're
not
prepared
for
us
to
inspect
or
if
they
fail
to
address
an
outstanding
item.