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From YouTube: County of Santa Clara Public Health: California Telephone Access Program - October 23, 2020
Description
Today Carmen Garcia, from the California Telephone Access Program (CTAP), tells us about this program's office, the resources available, and how our community can benefit from these services.
The CTAP program especially valuable for seniors and people with disabilities during the COVID-19 pandemic.
Recorded October 23, 2020.
The City of Cupertino would like to express its thanks to the County of Santa Clara for the use of their video materials during the COVID-19 pandemic.
For more information regarding the impact of the COVID-19 outbreak in Cupertino, please visit https://www.cupertino.org/coronavirus.
C
Good
morning,
everyone
thank
you
so
much
for
tuning
in
today
here
at
facebook,
live
live
with
the
county
of
santa
clara.
Today
is
friday
october
23rd,
and
today
we
continue
to
do
our
segments
for
binational
health
week.
I'm
going
to
be
removing
my
face
covering
so
that
way.
Our
asl
interpreters
understand
what
I'm
saying,
and
so
you
can
also
understand
better
understand
what
I'm
saying
today.
C
Today
we
have
our
guest
carmen
garcia,
who
is
an
outreach
specialist
from
the
california
telephone
program
and
today
we'll
be
talking
about
the
california
telephone
access
program,
also
known
as
ctap,
but
before
we
get
started.
We
want
to
give
you
an
update
in
indicate
number
of
cases
that
we
have
here
in
santa
clara
county
with
covert
19.
As
you
can
see,
there
are
appearing
under
our
screen
right
now,
so
you
can
go
ahead
and
take
a
look
at
where
we
are
as
in
yesterday.
C
So
as
we
were
talking,
we
continue
to
do
this.
Segments
on
fridays
for
binational
health
week
by
national
health
week
happens
every
month
every
october
and
it's
a
month-long
series
of
events
to
bring
services
to
our
community,
our
community
here
in
santa
clara
county,
especially
to
a
latin
next
community,
and
we're
talking
about
any
services
such
as
health
care,
access
to
health
care
testing,
especially
around
copenhagen
testing,
flu
shots
and
other
health
screenings.
C
C
So
thank
you
for
accepting
our
invitation
to
share
important
information
with
our
community
carmen
carmen
is
from
the
california
telephone
access
program
and
will
tell
us
about
this
program's
office,
the
resources
available
and
as
well
as
how
our
community
can
benefit
from
their
services
good
morning.
Carmen.
D
D
Well,
like
I
said,
thank
you
so
much
for
having
us
on,
because
our
our
position
of
outreach
specialist
is
to
be
out
there
to
let
the
community
know
about
the
program
and
the
amazing
services
that
we
have,
but
because
of
covid
we're
not
able
to
be
out
there
in
person
and
this
facebook
live.
Opportunity
is
exactly
what
we
need
to
continue
to
be
able
to
to
to
do.
The
outreach.
C
Yes,
no
thank
you
so
much
for
accepting
our
invitation.
As
many
of
you
know,
we
have
been
trying
to
work
with
our
community
partners
and
also
provide
an
opportunity
for
them
to
bring
those
services
to
you
via
our
facebook
lives
here
at
the
county.
So
carmen
can
you
please
talk
to
us
about
how
has
covet
19
impacted
your
services
and
are
you
still
providing
services
and
if
so,
how
is
it
different
than
before?.
D
Sure
so,
in
regards
to
my
position
again,
I'm
not
able
to
be
out
there
in
person,
so
we
are
providing
online
presentations
about
the
program
and
those
have
been
tremendously
helpful
and
then
also
in
regards
to
the
program
in
general.
We
have
never
closed
because
we
are
an
essential
service
provider,
so
our
offices
have
maintained
open.
However,
we
do
have
quite
a
bit
of
safety
measures
in
place,
so,
for
example,
we
only
allow
two
customers
at
a
time
so
that
they
can
ensure
that
they're
going
to
be
safe
when
they
come
in.
D
We've
got
the
shields
in
place
the
masks
in
place
and
then
also
we
do
have
what
we
call
field
advisors
and
those
are
our
colleagues
that
go
out
into
the
homes.
When
someone
needs
assistance,
maybe
setting
up
their
telephone
or
programming
it
once
they
get
it
again.
We
go
out
into
the
homes
to
help
with
that,
but
because
of
covid
we
haven't
been
able
to
do
that,
because
we
want
to
keep
everybody
safe
most
recently.
C
Wonderful,
you
guys
are
doing
a
lot
of
work,
and
I
know
it
does
take
a
lot
to
adapt
to
a
new
normal
and
I'm
glad
that
we
continue
and
you're
also
continuing
to
provide
services
to
our
community,
especially
with
the
work
that
you
do
providing
devices
to
people
to
better,
have
access
to
to
health
care
to
their
doctors
and
to
meet
their
needs.
Now
earlier
you
mentioned
that
the
that
the
program
is
funded
through
the
state.
D
Definitely
so,
yes,
we're
a
state
funded
program
and
the
funds
come
from
you
and
I
and
anybody
else
that
pays
a
phone
bill.
So
if
you
look
at
your
phone
bill
next
time,
you
get
it
there's
several
surcharges
that
are
listed
on
there
and
the
one
that
funds
our
program
in
particular,
is
the
california
relay
service
and
telecommunication
devices
fund.
D
D
C
D
Our
goal
is
to
ensure
that
everybody
can
stay
connected,
especially
during
this
this
pandemic.
It's,
I
think,
we've
all
recognized
that
our
our
telephones
are
a
lot
more
important
right.
That's
what
we're
relying
on
since
we
can't
go
out
and
visit
family
or
you
know
we
prefer
to
do
everything
over
the
phone
as
much
as
possible,
and
so,
if
you
have
a
hearing
loss,
we
want
to
make
sure
that
you
can
still
call
and
request
your
your
refill.
D
If
you
have
a
hard
time
seeing
small
numbers
on
your
phone,
we
want
to
make
sure
that
you
can
still
call
your
friends,
your
family,
your
neighbors,
to
check
on
them
or
for
them
to
check
on
you.
So
that's
our
goal
is
regardless
of
the
type
of
difficulty
you
have,
whether
it's
hearing
vision,
mobility,
memory
or
speech.
We
want
you
to
have
a
telephone
that
you
can
use
on
a
regular
basis.
C
Yes,
absolutely
especially
right
now,
as
you
mentioned,
with
cover
18
and
the
pandemic,
going
on
and
many
other
events
that
are
happening,
fires
psps
a
lot
of
things
that
have
been
happening
in
this
year
2020.
So
it
is
important
to
be
able
to
be
to
stay
connected
to
be
able
to
reach
out
to
our
neighbors,
to
reach
out
to
our
family
members,
to
our
doctors,
to
other
services
that
we
might
need
in
case
of
an
emergency.
C
B
D
C
D
Sure-
and
let
me
just
start
off
by
giving
you
an
example-
my
mom
lives
in
the
same
town
but
she's
out
in
the
country
and
like
most
of
us
will
do.
We
call
our
parents
to
check
on
them
right,
especially
if
they're,
elderly
and
often
times
she
wasn't
picking
up
her
phone,
and
so
there
we
go
rushing
to
her
home
to
make
sure
she's
okay,
and
then
we
find
out
that
the
problem
is
that
she
can't
hear
her
phone
ring,
because
she
she
has
a
hearing,
loss
and
so
for.
D
D
So
it's
going
to
catch
her
attention
when
it's
ringing
and
not
only
are
our
phones
louder
in
regards
to
the
ring,
but
the
incoming
voices
can
be
up
to
five
times
louder
than
on
a
standard
phone
and
they
have
tone
control
which
is
going
to
help
with
clarity,
people
that
have
a
hearing
loss
not
only
struggle
with
volume,
but
with
clarity
as
well.
So
our
telephones
are
going
to
help
you
stay
connected
and
your
conversations
are
going
to
be
not
just
louder
but
clear.
D
Definitely
our
program
has
cordless
phones,
I'll
show
you
one
here:
here's
a
cordless
phone
that
is
going
to
help
someone
that
has
a
hard
time
getting
around.
Maybe
they
use
a
cane,
a
walker
or
a
wheelchair,
so
having
a
cordless
phone
will
be
convenient
because
you
can
keep
the
handset
next
to
you
at
all
times,
you're
not
having
to
rush
to
a
telephone
with
a
cord
so
that
you're
not
missing
your
phone
calls.
If
you,
you
know,
if
you
need
to
make
a
a
telephone
call
urgently,
you've
got
your
handset
right
next
to
you.
D
E
D
D
This
telephone
is
remotely
operated,
so
we
match
you
up
with
some
type
of
a
device
that
you
can
use.
Maybe
all
you
can
do
is
blow
into
a
switch,
and
that
would
activate
this
telephone
so
that
you
can
make
and
receive
your
own
phone
calls.
So
imagine
how
the
quality
of
life
of
a
person
that
is
paralyzed
would
improve
if
you
can
just
be
independently
making
and
receiving
your
own
phone
calls.
C
D
Yes,
for
for
those
that
have
a
difficulty
speaking,
we
have
an
array
of
devices
and
telephones.
So
let's
say
maybe
you
have
a
a
stuttering
problem.
We
have
anti-stuttering
devices
and
so
that's
a
device
that
we
teach
you
how
to
use.
And
you
know
it's
it's
a
little
complicated,
but
basically
it
reduces
the
stuttering
to
like
seven
seventy
to
ninety
percent,
so
you're
not
you're,
not
stuttering
as
much
and
then
there's
people
that
you
know
have
a
an
artificial
larynx
that
we
can
provide
them.
C
Amazing,
thank
you
so
much
for
sharing
those
and
what
about
for
people
who
have
a
difficulty
learning
or
remembering
I
know.
Sometimes
you
know
we
now
that
we
have
cell
phones,
even
even
even
myself.
I
tend
to
forget
people's
phone
numbers,
but
I'm
sure,
for
example,
my
mom.
She
only
memorizes
my
sister
and
my
phone
number,
but
she
doesn't
remember
anybody
else's
phone
number.
Do
we
have
any
devices.
D
We
do
and
you
guys
must
be
her
favorites,
so
here's
a
telephone
and
there
might
be
a
little
bit
of
a
glare,
but
if
you'll
notice
it's
got
the
nice
big
numbers,
but
it
also
has
a
photo
feature
wow.
So
you
can
insert
pictures
of
people
that
you
call
often
so
that
you
don't
have
to
remember
their
phone
numbers
anymore.
All
you
have
to
do
is
pick
up
the
handset
and
press
the
picture
of
the
person.
You
want
to
call.
D
Yes,
it's
a
speed
dial,
but
with
pictures
for
people
that
have
a
hard
time,
remembering
because
you
know,
if
you
think
about
it,
maybe
they
just
remember
your
face
if
they're
getting
to
a
point
where
their
their
memory
is
really
failing
them.
So
with
the
push
of
a
button
there,
they
can
be
calling
you
and
if
those
pictures
are
a
little
too
small
for
someone
we
have
another
device,
it's
called
the
photographer
dialer
and
it
holds
wallet.
Size
picture
so
it'll
be
a
lot
easier
to
see.
C
D
C
D
Yes,
we've
come
across
that
in
the
last
few
years
is
that
many
people
are
getting
rid
of
their
landlines
either
because
they
feel
they
don't
need
it
anymore
or
you
know
maybe
we're
on
a
budget,
and
we,
you
know
it's
either
the
landline
or
the
cell
phone
right.
So
for
those
that
are
only
using
landlines.
Now,
I'm
going
to
go
back
to
the
cordless
phone.
I
showed
you
this.
This
looks
like
a
regular,
cordless
phone
for
a
landline
and
it
could
be,
but
on
the
very
bottom,
it'll
tell
you
that
it's
bluetooth
compatible.
E
D
C
D
C
D
We
do
I
mentioned
that
we
have
an
application
that
the
doctor
has
to
complete
and
I'm
trying
to
figure
it
out
right
now
here
it
is
so
there's
applications
that
that
we
offer,
because
your
doctor
has
to
verify
on
the
back
section
that
you
have
one
of
those
difficulties,
hearing,
vision,
mobility,
memory
or
speech,
and
these
applications
are
available
in
various
language.
English
spanish
hmong
vietnamese
russian
and
I
think,
I'm
forgetting
a
couple
of
other
languages,
but
you
can
always
call
our
contact
center
and
you
can
ask
for
an
interpreter.
C
D
D
So
let's
say
someone
has
a
hard
time
speaking
clearly
enough
to
be
understood
and
I'll.
Give
you
an
example
as
well.
My
brother-in-law
was
only
30
when
he
ended
up
having
cancer
in
his
tongue,
and
so
he
had
to
have
part
of
his
tongue
removed
to
take
care
of
that
cancer,
and
he
ended
up
with
the
speech
impairment
and
though
he
he
went
to
speech
therapy.
D
C
And
then
you
have
devices
for
difficulty,
hearing
difficulty,
moving,
difficulty,
speaking,
difficulty,
learning
or
remembering
and
as
well
as
speech
to
speech,
services
that
you
offer,
and
you
also
have
devices
that
can
help
any
mobile
devices
users
wow.
So
this
is
this
is
amazing,
and
this
is
great
information
for
our
community
and
you
who's
watching
us
at
home.
If
you
don't
need
the
information
at
this
time,
maybe
you
know
somebody
who
can
benefit
from
this
services.
So
we
do
ask
you
to
please
spread
the
word
and
talk
about
the
services
as
well.
D
Of
course,
so
we
have
various
offices
throughout
the
state:
northern
california,
southern
california,
I'm
in
the
central
valley.
We
have
an
office
in
fresno.
So
if
you
go
onto
our
website
californiaphones.org,
you
will
see
a
listing
of
the
offices
that
we
have.
You
can
also
call
our
800
number
to
request
an
application,
but
you
can
also
download
it
from
our
website.
You
can
download
the
application
from
the
website
if
you'd
like
to
again,
we
there's
different
phone
numbers
for
different
languages.
D
D
C
Wonderful,
thank
you
so
much
for
all
of
the
services
that
you
provide
again
and
thank
you
everybody
for
watching
and
thank
you
for
joining
us,
and
so
just
remember
that
we're
still
in
binational
health
week,
it's
still
october,
we
still
have
one
more
friday
coming
up
and
next
friday,
we'll
be
talking
about
all
of
the
great
events
that
happen
in
the
month
of
october.
We
will
have
the
mexican
consulate
here
with
us
to
talk
about
their
events
as
well.
C
So
thank
you,
everybody
for
watching
and
thank
you
for
continuing
to
keep
your
social
distance
wearing
your
face
coverings
and
as
well
as
washing
your
hands
and
remember
that
outdoors
is
safer
than
indoors.
We
know
that
we're
now
in
the
orange
tier,
but
we
want
to
remind
you
that
if
we
want
to
continue
to
keep
our
loved
ones
safe
and
our
community
safe,
please
take
care
of
yourself
take
care,
take
care
of
somebody
else
and
thank
you
for
watching.
We
now
have
facebook
lives
on
wednesdays
and
fridays.