►
From YouTube: SPECIAL SESSION: Organized Residential Waste & Recycling Collection Citizen's Committee Meeting
Description
No description was provided for this meeting.
If this is YOUR meeting, an easy way to fix this is to add a description to your video, wherever mtngs.io found it (probably YouTube).
A
A
A
So
once
the
group
is
ready
to
start
with
that
one,
you
can
just
bring
those
guys
right
on
over.
Okay,
I'm
sorry
can
you
hold
on
just
one
second
sure,
no
problem?
Okay.
So
when
carson
comes
in
I'll
make
him
deny
you?
No,
because
I'm
gonna
have
to
probably
jump
off
too.
Okay,
there's
your
way
to
the
city,
yeah,
okay,
but
yeah!
Then
there
will
t.
Do
you
want
to
take
a
real
quick?
Do
you
want
me
to
take
your
call
and
use
it?
A
Okay,
that's
fine,
okay
and
then
we'll
jump
into
the
first
interview
and
then
so
I'll
help
carson
get
to
that
point
and
then
I'll
be
back
for
the
end.
Then
today
yeah,
we
have
a
couple
of
discussion
items,
but
really
we
shouldn't
have
any
thoughts.
So
when
somebody
does
a
motion
who
who
does
that?
Do
I
say
how
do
you
vote
and
how
do
you
go
I'll.
A
C
D
A
A
E
A
C
A
Oh
no,
you
are
just
fine,
so
I
was
just
gonna
say
so
for
the
first
one,
which
is
republic
services,
that
we
have
two
people
that
will
be
attending
so
the
first
one
is
mark
petrovic,
mark,
petrovic,
okay
and
then
the
second
one
is
justin
davis,
petrovic,
justin
davis
and
those
are
from
republic
and
then
yep
and
then
for
waste
management.
There
may
be
three
so
there's
having
waste
management,
wait.
Who
did
we
have
last
week,
waste
connection?
A
A
Okay,
all
right
got
it
so
then
they're
supposed
to
pop
on
between
six
and
seven
and
seven
and
eight
is
how
I
did
that
breakdown.
So
just
so
you
know
potential
people
that
might
be
floating
in
there.
I
have
a
feeling.
My
agenda
item
isn't
going
to
really
start
till,
maybe
7
30
or
8,
so
I
may
be
on
for
the
whole
call.
A
A
I
wasn't
sure
if
she
wanted
to
stay
for
both
or
not
so
I
have
both
of
them
on
my
computer,
so
I
can
kind
of
warn
her
when
I'm
about
to
hop
she
didn't
that
she'd
be
back
and
forth
and
that
yeah
that
is
maria
yeah
she's
here,
is
there
any?
Do
we
get
a
slap
on
my
hand
or
anything
if
the
people
try
and
join
early
to
watch
the
meeting
and
like
the
people
from
waste
management
watch
the
republic
interview?
F
A
So,
okay
pre-gaming
maria
I
was-
I
have
both
of
my
computers
running
so
I
can
watch
both.
So
if
it's,
when
it's
getting
kind
of
close
on
the
other
one,
do
you
want
me
to
text
you
to
pop
over
to
the
city
council,
one
yeah?
Okay,
then
I'll
go
depending
on
how
where
we
are
in
this
agenda.
If
I
can't
then
you'll
just
have
to
do
it
at
the
other.
A
A
Okay
and
your
comments
were
really
clear,
so
I
think
we're
okay,
okay,
okay
and
then,
but
I
will
text
you
when
I'm
hopping
over
just
so.
You
know
that
hey
janet's
gone
and
then
I
gave
brittany,
the
name
names
of
the
people
who
responded
for
republic
service
and
then
also
waste
management
so
that
she
can
bring
them
in
when
it's
time.
Okay,.
A
A
So
I'm
sorry
just
to
remind
myself
green
is
chair,
green,
then
vice
chair
or
if
I
have
to
call
for
like
a
motion
or
something
we
call
the
chair,
then
the
vice
chair,
then
all
the
members
in
alphabetical
order,
yeah
that
sounds
good.
Okay
and
vormin,
is
the
vice
chair.
Yes,
okay,
I
gotta
ask
stephanie
or
jackie
about
that,
though
I
thought
we
always
like,
they
always
call
the
mayor
last.
A
You
know,
I
know
lorraine
did
it
that
way
with
she
called
chair
ward
first,
but
I
don't
think
that's
the
way
you
do
it,
but
we're
fine
for
tonight.
Okay,
yeah!
It's
just,
I
think,
a
lot
of
times
they
do
that,
just
so
that
the
mayor
or
the
chair
is
usually
a
deciding
vote,
but
not
swaying
that
the
proceedings
one
way
or
another.
A
F
A
A
G
G
A
B
B
H
A
A
A
H
H
Thank
you
let's.
I
know
we
have
the
order
on
here
with
our
minutes
and
stuff.
I
suggest
we
move
that
to
the
end,
so
we
can
get
to
the
let's.
We
do
have
it's.
Oh
and
marcy.
Remember
brown
just
got
here
too,
so
I'm
moving
her
over
and
then
we
have
one
person
in
attendance
named
susan.
So
if
you
would
like
to
if
you're
public
wanting
to
provide
public
comment,
then
please
raise
your
hand
or
go
off
mute
and
speak
up
now.
H
H
B
H
H
We'll
go
ahead
and
start
we'll
we'll
address
the
motions,
if
there's
really
anything,
to
talk
about
that
later
as
well,
but
let's
go
ahead
and
start
with
republic
services.
So
mr
petrovich
go
ahead
and
introduce
yourself
and
your
team
and
welcome,
and
thank
you
for
coming
to
talk
to
us
and
answer
our
questions.
B
Sure
sure
no
problem,
so
my
name
is
mark
petrovic.
I
am
with
republic
services
and
my
team
members
that
are
here
with
me
today
is
jonathan
terrell.
He
is
our
business
unit,
finance
manager
for
the
hauling
division
here
in
colorado
and
susan
roundy
is
a
municipal
contract
administrator.
So
she
and
I
work
closely.
H
B
That's
rift
that
was
referencing.
The
commercial
services
we
provide,
so
fl
is
a
front
load,
so
that
would
be
the
the
commercial
trucks
that
you
see
that
have
the
forks
in
the
front
and
they
drive
up
and
they
stab
the
container
in
the
front
and
lift
it
and
it
services
on
the
top
of
the
truck.
So
that's
a
front
load
and
the
rl
is
a
rear
load.
You've
seen
that
with
a
load
them
in
the
back,
so
it's
a
rear
load
and
then
the
fr
is
a
front
load
recycle.
B
Okay,
sure
no
problem,
so
we
have
quite
a
few
partner
cities
that
we
work
with
as
far
as
the
residential
service.
So
so
I'll
talk
first
about
the
page
you
throw
because
we
have
a
mix
of
both.
We
have
cities
that
are
a
page
you
throw
with
multiple
carts,
and
then
we
have
cities
that
are
uniform
as
far
as
cart
size,
meaning
everyone
has
a
96
gallon
trash
and
recycle.
B
So
the
the
cities
of
lafayette
and
the
city
of
louisville
those
two
cities
both
operate
on
a
pagey,
throw
program
and
they
also
have
a
third
waste
stream,
meaning
they
have
regular
every
other
week.
Compost
collection,
so
those
cities
have
three
different
card
sizes
for
trash.
They
have
three
different
cart
sizes
for
compost
and
then
they
have
a
uniform
large
size
for
recycle.
B
So
those
programs
are
the
most
robust
meaning.
Those
are
the
two
cities
that
we
service
that
actually
have
three
waste
streams.
Trash
goes
every
week,
recycle
and
compost
go
every
other
week
and
then
they
alternate
weeks
so
the
the
same
vehicle
that
collects
compost
one
week
the
following
week.
It
collects,
recycle
and
so
they're
on
off
weeks
and
they
each
go
twice
a
month.
B
B
B
City
of
arvada,
is
one
that
has
not
started
yet.
That
will
start
in
july
of
21..
That
is
a
volume-based
pay
as
you
throw
so.
The
trash
cans
are
all
three
different
sizes,
35,
65,
95
and
the
recycle
is
all
95
and
so
there's
one
rate
for
each
size
container,
and
that
does
include
recycling,
but
they
only
offer
one
recycle
size,
but
they
do
get
three
choices
for
trash.
B
We
have
other
cities
that
we
partner
with
that
are
just
the
95.
They
don't
do.
The
volume
based
trash
carts,
that
is
commerce
city,
is
one
city
of
greenwood,
village,
town
of
morrison
and
a
in
the
town
of
foxfield
they
in
greenwood
village.
I
don't
know
if
I
mentioned
them
so
greenwood
village,
also
they
all
utilize
the
95
gallon
trash
container.
So
everyone
gets
the
same
rate.
Everyone
has
the
same
size.
Trash
container.
B
All
of
those
cities
are
cart
content
only
except
for
greenwood
village.
They
had
a
program,
an
older
program,
that
is,
it
doesn't
limit
it
to
the
cart,
but
that
I
would
imagine,
is
going
to
change
in
the
future,
but
at
this
point
it
does
not
have
limits
on
the
amount
of
trash
that
people
can
put
out.
B
F
B
Yes,
so
so
the
city
of
edgewater
would
be
one.
The
city
of
edgewater
is
probably
95
percent
alley,
maybe
90.
it's
pretty
high.
So
most
of
the
veg
water
is
alley
service
and
we
collect
it
all
in
rear
load
trucks.
They
do
have
a
couple
of
streets
of,
like
marshall,
newland
and
pierce
up
up
like
by
26th
right
and
then
in
that
little
area.
There
are
some
curbside
places
that
we
service
and
we
just
get
also
pick
them
up
in
rear
load
tracks.
B
B
We
service
those
cities
in
four
days
and
there
is
a
very
small
section
in
downtown
louisville
and
downtown
lafayette
that
are
alley
serviced,
so
those
have
a
rear
load
truck
that
collects
whatever
is
in
there
in
the
alley.
But
it's
all
alley:
it's
not
it's
not
alley
and
curbside.
So
what's
what's
alley
is
all
alley
through
that
downtown
area
and
then
those
rear
load
trucks
we
would
go
and
carry
on
with
their
normal
curbside
collection.
So
we
do
have
a
few.
We
also
have
some
in
in
commerce
city.
B
There
are
some,
but
the
majority
of
what's
in
commerce
city
are
the
commerce
cities
really
growing
and
maria
would
know
this
they're
really
growing
and
a
lot
of
the
alley
we
have.
There
are
the
new
construction
to
where
the
homes
face
the
street,
but
the
alleys
are
paved
in
all
their
garages.
They
access
their
garages
from
the
alley.
So
we
technically
call
that
an
alley,
but
they
are
still
serviced
with
a
side
load
vehicle.
They
don't
need
to
have
a
rear
load
for
that
kind
of
alley.
Work.
B
B
We
do
swap
lids,
we'll
swap
a
recycle
lid
onto
a
smaller
cart
for
one-off
situations,
so
those
things
do
come
up
and
we
do
accommodate
those
when
they
come
up.
But
the
majority
of
cities
feel
that
they
want
people
to
have
the
most
capacity
for
recycling,
even
if
they
have
a
small
trash
container.
So
that
tends
to
be
the
default
size
for
recycle
and.
B
It's
not
mandatory,
but
if
someone
opts
out
saying
I
don't
want
a
recycled
cart,
I
don't
want
to
recycle
there's
no
difference
in
the
rate
that
they
pay,
because
the
rate
is
all
just
embedded
into
the
trash
cart
size
that
they
have.
If
it's
a
pay
as
you
throw
or
if
it's
a
single
size,
trash
cart,
then
there's
no
discount
on
the
rate.
We
do
remove
the
cart
from
them.
We
don't
require
them
to
keep
it.
B
If
they
don't
want
to
participate,
we
will
remove
the
container
and
then
they
won't
be
routed
for
recycled
collection,
and
we
do
have
people
that
opt
out.
I
would
say,
on
average,
of
all
the
cities
we
serve,
we
have
maybe
one
to
three
percent
in
that
range
of
people
that
opt
out
and
do
not
want
to
recycle.
I
Yeah,
I
actually
just
had
a
question
about.
You
said
that
there
are
some
wider
alleys
that
are
paved
and
they
actually
can
have
the
automated
arms
going
up
and
down
wide
of
an
alleyway.
Are
we
talking
about,
and
also
I
guess,
how
much
overhead
clearance
are
we
talking
about
to
be
able
to
do
that
in
a
place
like
englewood,
or
is
it
even
possible
in
a
place
like
englewood?
Are
our
alleys
way
too
narrow.
B
The
the
the
alleys
in
inglewood
would
they're
not
it's
not
they're,
not
wide
enough
to
actually
have
a
side
load
vehicle
go
through
them,
I
mean
rear
loads
will
fit,
but
not
a
not
a
side
load.
The
the
cities
that
have
the
paved
alleys.
I'm
talking
about
these
tend
to
be
brand
new
construction
within
the
last
couple
of
years.
So
all
the
utilities
are
buried.
We
don't
have
an
overhead
line
issue
which
we
do
in
a
lot
of
areas.
B
I
Yeah
welcome
team
and
good
evening
thanks
for
showing
up
tonight,
I
had
some
questions
about
your
customer
service.
It
looks
like
a
pretty
impressive
response
times,
but
wanted
to
get
a
sense
of
how
many
service
calls
period
are
directly
related
to
a
mistake
by
your
company
and
are
there
trends
up
and
down
year-over-year
or
are
they
about
the
same?
Every
year.
B
That's
a
a
good
question,
I'm
not
sure
if
I
have
the
exact
answer
of
how
many
calls
or
missed
pickup
calls.
I
mean
it's
a
mix
and
it
ebbs
and
flows
right.
So
when
we
have
a
holiday
and
a
holiday
falls
on
a
service
day
and
it's
a
holiday
that
we
observe-
and
there
is
a
day
delay
from
that
holiday
and
beyond,
we
get
a
lot
of
missed
pick-up
calls
because
people
may
put
their
stuff
on
a
normal
day
and
we're
on
a
day
delay
or
that
weather
event.
We
just
had
people.
B
We
have
a
lot
of
calls
and
missed
pickups
because
we're
on
a
delay
to
weather,
so
it
ebbs
and
flows,
and
you
know
I
may
I
may
lean
on
susan
a
little
bit
here,
because
susan
does
susan
puts
together
all
of
the
statistics
we
have
for
the
cities
every
month
and
she
may
have
an
idea
of
the
percentage
of
calls
that
we
get
the.
How
many
are
missed.
Pickups.
I
B
Well,
mixing
waste.
You
know
we
do
get
those
once
in
a
while.
We've
had
that
happen
more
often
than
not.
That's
just
someone
confused,
because
our
trucks
don't
have
a
big,
recycle
sticker
on
them.
They
look
the
same.
You
can
have
two
trucks
that
look
the
same.
One
came
by
and
got
trashed
one
comes
by
and
gets
recycled.
B
We
have
had
drivers
put
grab
the
wrong
can
and
put
it
in
the
in
the
in
the
waste
like
a
recycle
in
the
waste
truck
by
mistake
and
we've
had
people
call.
Those
would
be
very
rare.
Those
are
rare
calls
the
common
calls
you
get.
Are
I
had
a
miss
pickup?
What's
my
service
day?
Are
we
on
a
delay?
Can
I
get
a
calendar?
I
want
to
schedule
a
bulk
item.
B
So
it's
really
it's
all
over
the
board,
but
the
thing
about
co-mingling
waste.
That's
that's
a
big
deal
to
us.
If
we
had
a
driver
actually
doing
that
on
purpose,
that's
a
terminatable
up!
You
know
act
right,
that's
something!
We
don't
do.
We
don't
mix
waste
from
one
to
the
other.
For
for
numerous
reasons,
one
people
expect
their
waste
to
go
to
wherever
it's
going,
whether
it's
trash,
recycle
or
compost,
and
then
also
it
contaminates
the
load
if
you're
putting
trash
in
a
recycle
truck.
B
You
know
so
it's
hard
to
say
it's
really
just
it's
a
mix.
It's
all
over
the
board.
We,
you
know
in
commerce,
city,
there's,
17
000
homes
a
little
over
almost
18
000
and
I
think
we're
taking
three
thousand
calls.
Maybe
five
thousand
calls
a
month
susan.
If,
if
she's
able
to
speak,
she
would
know
how
many
were
taken
a
month,
but
you
know
so
it's
it's
a
mix.
F
I
B
We
provide
statistics
to
commerce
city
every
month,
and
so
we
track
every
miss,
that's
called
in
and
and
then
we
dig
into
we
get
to
the
root
cause
of
every
miss.
Did
the
customer
not
have
their
can
out?
Was
it
blocked?
I
mean
there
could
be
numerous
reasons.
Maybe
it
was.
Who
knows?
Maybe
it
was
contaminated
if
it's
a
recycled
container,
so
we
do
document
that,
and
so
we
just
went
over
the
statistics
with
another
city,
commerce
city.
B
I
You
mentioned
that
that
your
chucks
aren't
marked
very
well
with
recycling.
Would
that
be
something
you
would
be
considering,
so
that
we
can
promote
recycling
so
that
that
that
would
much
be
much
more
prevalent
and
relevant
or
or
visible,
not
by
just
the
the
community,
but
by
the
residents
as
well?.
B
Right-
and
I
mean
I've
had
that
question
before
so
here's
the
simple
answer:
is
these
trucks
get
moved
around?
They
could
be
used
for
recycle
one
week
and
if,
let's
say
the
other
truck
had
a
mechanical,
it
could
go
out
and
collect
trash,
and
so
if
we
had
something
on
the
vehicle,
you
know
that
was
like
part
of
the
truck
part
of
the
branding
and
then
it's
actually
not
collecting,
recycle
right.
Now,
it's
collecting
trash,
that's
going
to
promote
a
lot
of
calls,
and
so
the
trucks,
because
you
do
have
breakdowns
and
different
things.
B
They
could
be
moved
around
and
used
in
different
areas
and
that's
why
they're
not
labeled
as
such,
I
mean
I
understand
where
you're
coming
from
and
that's
really
just
kind
of
an
operational
thing
of
why
we
don't
do
it.
The
only
real
way
to
know
is
is
if
a
driver
comes
by
and
he's
just
picking
up,
one
can
right
and
whatever
that
lid
color,
the
lid
color
designates
what
it
is
at
republic.
B
We
have
a
black
lid
for
trash
and
we
have
a
a
very
light
kind
of
powder
blue
lid
for
recycle.
So
they
are
very
different
looking
now,
if
you
saw
a
truck
picking
up
one
and
then
picking
up
the
other,
that's
a
big
problem,
that's
something
we
would
be
notified
of
because
he's
obviously
picking
up
two
different
way
streams.
B
B
B
It
happens.
They're,
human
they're,
but
really
really
rare.
You
know
they're
out
there
doing
their
thing.
They
know
what
waste
stream
they're
collecting
and
they
they
don't
kind
of
mix
and
match
the
only
time
you
know
when
they
go
out
on
route.
They're
running
an
msw,
they're
running
a
municipal,
solid
waste
trash
route,
and
then
they
know
they're
running
a
recycle
route.
They
go
to
different
places
to
take
that
material.
So
it's
not
something
where
they're
mixing
and
matching
what
they're
doing
during
the
day,
they're
essentially
running
that
route
all
day,
so
they're
really.
I
B
I
B
Sure
yeah,
so
there's
all
kinds
of
outreach
that
we
do
so,
whether
it's
collateral
that
we're
we're
mailing
things
to
people.
We
have
cart
hangers
that
we
put
on
recycle
truck
or
recycle
carts
when
carts
are
delivered
to
them.
So
they
know
what
to
do.
We
have
a
website
called
recycling
simplified
on
the
republic
website,
which
goes
into
all
kinds
of
information,
everything
that
has
to
do
with
recycling
and
there's
numerous
youtube
videos
and
they
tend
to
run
about
60
to
90
seconds,
each
so
they're,
very
short
and
sweet.
They
get
to
the
point.
B
The
collateral
in
education
that
we
do
is
really
in
partnership
with
the
city,
so
whether
it's
on
the
city
website,
a
republic
website
collateral,
that's
mailed
out
to
people
all
the
calendars
that
we
send
out
every
year
about
your
service
day
in
your
recycle
week,
that
has
recycling
information
on
it.
Sometimes,
cities
like
it
with
a
lot
of
pictures.
Sometimes
they
like
it
with
a
lot
of
text.
It
really
is
built
and
designed
in
partnership
with
the
city
of
really
what
you
want
to
see.
B
So
there's
a
ton
of
outreach
and
information
about
what
cart,
to
put
it
in
how
to
prepare
your
recyclables.
We
have
a
lot
of
information
on
something
called.
It's
a
trademarked
advertisement
from
republic
called
empty,
clean
drive,
all
the
recyclables
we
want
empty,
we
want
them
rinsed
out
and
we
want
them
dry.
So
we
get
a
clean
stream.
So
there's
just
really
a
lot
of
information
available
to
residents
and
stuff.
That
is
part
of
a
contract
that
we
do
all
that
marketing
and
outreach
is
included
in
our
rate.
H
B
B
H
They
initiate
the
request,
and
then
it's
on
you
guys
to
get
back
to
them,
either
through
email
or
call
them
and
not
make
the
person
wait,
because
we
know
that
that's
one
of
the
big
complaints
is
people,
even
when
it's
reported
that
call
times
are
short
et
cetera
people
end
up
having
to
wait
and
they
don't
want
to
have
to
wait
and
we
want
to
make
sure
that's
convenient.
So
a
web
form.
B
Would
be
filled
out
and
that
would
have
their
name
their
address
their
contact
phone
number.
What
the
issue
is
so
they
could
send
that
in
and
then
they
will
be
contacted
if
it's
a
missed
pickup,
then
it's
like
okay,
well
we're
going
to
come
back,
we'll
be
back
at
this
time
and
some
people
can
say
I
only
want
to
be
contacted
via
email.
I
want
to
be
phoned
back,
I
mean
they
can
give
a
preference
of
how
they'd
like
to
be
contacted
and
that's.
H
H
When
I
personally,
when
I
had
lease
they
got
bought
by
american,
they
got
bought
by
waste
connections
and
waste
connections
discontinued
ali
service,
and
then
I
called
around
to
everyone,
including
republican,
was
told
that
new
customers
could
not
get
ali
service.
So
did
you
change
that
policy?
That's
what
I
was
told
when
I
contacted
republic.
B
That's
news
to
me:
we
have
not
eliminated
ali's
service,
I
mean
we
don't
have
any
subscription
area
that
we
have
eliminated
ali
service,
so
that
could
have
been
an
error
from
our
customer
resource
center
from
the
agent
you
spoke
with,
you
know,
and
susan
I
you
can
type
in
too,
but
I
don't
know
of
any
subscription
area.
We
service
that
we
are
not
that
we're
refusing
to
do
ali
service.
There.
H
Are
a
whole
bunch
of
people
posting
on
next
door
that
they
had
the
same
experience
as
me
as
well,
because
a
lot
of
people
were
disappointed
in
losing
ali's
service
because
it
was
cancelled
through
that
other,
you
know,
hauler
buying
up
the
others,
and
everyone
around
here
was
trying
to
find
ali's
service,
and
several
people
reported
that
republic
said
that
new
customers
were
not
able
to
get
alley
service,
so
I
I
would
have
probably
switched
to
you,
but
couldn't
because
I
was
told
I
couldn't
and
other
people
were
too
news
to
me.
I.
A
D
H
B
B
Generally,
if
I
mean,
if
we're
picking
someone's
trash
up
in
the
alley,
their
recycle's
in
the
same
location,
so
you
know
still-
I
mean
if
it's
in
the
alley
then,
whatever
service
I
mean,
if
they
request
a
bulk
item
and
they're
a
customer
of
ours
and
they're
in
the
alley,
then
the
bulk
is
picked
up
there.
So,
whatever
you
know,
if
they're
an
alley,
customer
they're,
an
ally,
customer.
H
B
And
then
there
so
at
our
call
center
we
have
something
called
a
knowledge
management
tool
and
it,
and
it
helps
the
agent
about
where
you
know
about
inglewood
and
what's
going
on
and
what
are
the
rates
and
this
and
that
and
what
recycle
costs.
And
and
so
we
need
to
look
on
there
and
make
sure
there's
nothing
on
that
knowledge
management
tool.
That
says
that
ali
service
is
not
provided
because
that's
an
error
and
I
don't
think
it
says
that.
But
we'll
look
into
that
and
make
sure
that
it's
accurate.
H
B
B
B
Next
to
it.
Does
that
make
sense?
It
doesn't
if
you,
if
I
was
a
consumer
and
I
could
pay
ten
dollars
a
month
for
a
35
gallon.
But
I
wasn't
limited
to
the
cart
and
I
could
put
material
on
the
ground.
Then
I
would
sign
up
for
the
least
expensive
cart
and
I
would
put
material
outside
the
car.
Does
that
make
sense
it
it
deteriorates
yeah
that
makes
sense
right.
B
No
because
I
mean
you're
gonna
have
so
what
happens
in
the
page
you
throw.
Is
you
have
the
heavy
producers
of
trash
and
you
have
the
very
light
producers
right
statistically
for
without
compost,
and
if
you
compare
a
city
like
edgewater
right
that
has
trash
and
recycle,
they
have
a
three-car
trash
system.
They
have
about.
25
of
their
residents
are
in
a
35
gallon.
They
have
about
45
that
are
in
a
65
and
then
the
balance
right.
Then
you
have
about
another
40
that
are
in
the
in
the
95
gallon.
B
So
you
get
kind
of
a
mix
right
of
of
cart
and
it
kind
of
all
balances
out.
The
95
is
obviously
the
most
expensive,
but
you
have
a
fair.
You
know:
20
25
to
30
percent
of
people
are
in
a
small
container
because
they
generate
very
little
waste
that
you
know
that
that
really
balances
it
out.
I
off
of
memory,
I'm
thinking
about
edge
water.
I
think,
if
you
blended,
all
three
cart
sizes
and
the
mix
that
they
have
they're
right
around
14
a
month
on
average
is
what
the
cost
is.
B
If
you
blended
it
from
the
smallest
container.
In
the
mix
all
the
way
through,
so
if
you,
if
you
blend
it
all
together,
compared
to
what
people
are
paying
for
subscription
rates,
now,
it's
absolutely
less
overall,
even
if
you
average
it
out
of
the
mix
of
cars.
Now
that
depends
on
what
inglewood's
mix
would
be,
but
it's
statistically
you're
going
to
have
people
in
other
sizes
other
than
95s.
H
B
Total
cost.
It
would
be
hard
to
answer
that
because
I
would
have
to
know
the
mix
right
if
the
mix
of
carts
of
a
page
you
throw
is
going
to
determine
what
the
average
the
blended
average
through
the
whole
program
and
then
compared
to
what
it
would
be
if
everyone
had
a
fixed
rate,
the
cart,
and
so
I
would
say,
they're
probably
going
to
be
pretty
close.
So
yeah
I
mean
it.
B
It
depends
on
the
mixed
of
course,
and
it
also
depends
on
if
you
have
a
requirement
as
a
city
on
what
your
multiplier
would
be.
Some
cities
have
a
hundred
percent
multiplier
from
one
size
to
the
next
lafayette
and
lewisville.
Do
that
edgewater
has
an
80
percent
up,
uptick
or
increase
right
so
from
the
32
gallon
to
the
64.
B
The
the
requirement
is
an
80
increase
from
that
base
rate
and
then
80
to
the
95.
arvada
has
a
50
increase
from
one
size
to
the
next,
so
it
depends
on
what
the
if
a
city
has
a
requirement
on
what
the
increase
should
be
between
card
sizes.
That
plays
a
role
in
it
and
then
the
blend
of
mixed
of
who,
how
the
percentage
of
people
that
are
in
each
cart
size.
F
C
Okay,
sorry,
I
was
double
muted
okay,
so
we
just
want
to
just
kind
of
reiterate
where
carson
I
think
was
going
with.
Some
of
this
is
two
of
the
most
important
things.
The
city
of
englewood
is
one
the
ability
to
do
front
street
and
alley
service,
and
we've
been
told
that
ali
services
can
be
impediment
and
also
the
cause.
C
You
know
right
now:
everybody
the
average
cost
for
everybody's,
probably
about
25
a
month.
You
know
that
isn't
really
there's
no
one
carrier,
that's
cheaper
than
the
other,
so,
but
that
a
lot
of
times
does
include
putting
a
few
extra
things
out
on
the
side
like
the
bundles
right,
so
with
the
most
economical
rfp
might
be
a
pay-as-you-go,
and
then
the
consumer
asks
or
requests
and
pays
this
extra
three
dollars
a
bag
or
bundle
would
would
that
be
kind
of
the
way
we
you
think
we
need
to
go.
B
C
B
Yeah,
it
can
be
structured
that
way.
We
also
run
events
right,
so
we
do
hold
events
for
residents
to
bring,
because
we
understand
in
the
spring
and
in
the
fall
right,
we've
got
everyone's
in
the
yard.
In
the
spring,
you
got
all
the
winter
killed
branches
and
shrubs.
So
they
have
a
lot
of
that
debris
that
we
do
offer
events
to
where
people
can
drop
material
off
right,
so
they
can
bring
them
to
roll
offs
and
drop
it
off.
If
the
city
said
look,
we
want
to
have
events
and
it
has
to
be
curbside.
B
Well,
then,
that's
built
into
the
cost
right
we
have
to.
We
have
to
account
for
that.
The
man
hours
the
truck
hours,
the
time
and
the
disposal,
especially
if
you
want
that
material
to
be
composted,
then
that
gets
worked
into
what
the
cost
would
be
to
cover
those
events
arvada,
for
example,
they
have
a
fee.
I
think
it's
88
cents
a
month
to
every
resident
and
that
covers
the
cost
of
bulk
drop-off
events
and
green
waste.
B
Drop-Off
events,
so
it's
free
to
the
residents
to
show
up
and
do
it
because
there's
an
88
cent
fee
on
their
bill
every
month
to
the
city,
not
to
republic,
and
then
the
city
pays
republic
for
for
doing
those
events,
so
you
can
structure
it
several
different
ways:
lafayette,
for
example,
has
drop-offs.
They
have
40-yard
roll-offs
at
public
works
where
people
bring
material,
so
you
could
have
it
to
where
people
pay
to
play
right.
They
pay
to
have
their
green
waste
picked
up
or
they
pay
to
have
bulk.
B
You
could
have
special
events
or
you
could
have
curbside
events,
but
those
are
we've
steered
away
from
those
in
the
past
years
and
I
think
other
callers
of
what,
as
have
as
well,
because
they're
very
expensive
to
run,
and
we
can't
do
them
for
free,
and
so
they
have
to
be
a
fee
based
service.
But
there
are
several
different
ways
to
structure
it.
To
go
back
to
your
first
question
about,
can
we
you
know,
do
the
alley
and
the
curb?
Yes,
we
can.
B
We
have
the
equipment
to
do
the
ali
service
on
something
like
inglewood,
just
like
other
municipalities,
we've
partnered
with
part
of
the
process.
The
financial
model
that
jonathan
puts
together
is
we
purchase
new
trucks
to
do
these
contracts
they're
a
long-term
contract.
We
know
the
work
that
we're
going
to
be
doing,
and
so
we
have.
B
But
one
of
the
things
about
inglewood
that
that
the
the
prices
to
serve
were
higher
is
because
we
have
to
service
both
both
and
let
me
let
me
try
to
back
up
a
little
bit
and
explain
it
when
we,
when
we
service
in
let's
say
lafayette,
the
downtown
alley
streets,
the
alleys
that
we
service,
it's
all
alley
so
that
whole
grid
in
downtown.
What
we're
servicing
is
alley
and
then
that
truck
moves
on
and
then
it's
doing
all
of
its
curbside.
B
The
way
inglewood
is
set
up.
Is
it's
a
mix?
You
have?
You
know
you
can
have
a
block
of
20
homes.
You
could
have
you
know.
Eight
of
them
are
ali
serviced
and
12
of
them
on
that
block
are
curbside.
So
it's
a
mix
and
a
lot
of
those
homes
that
are
alley
service.
They
don't
have
access
to
the
curbside,
so
it
has
to
be
both,
and
so
that's
what
drives
the
cost
up
is
you
have,
instead
of
one
truck
servicing
20
homes,
you
have
two
trucks.
B
You
have
one
in
the
alley,
servicing
eight
as
an
example,
and
then
you
know
the
other
one
curbside
servicing
12,
and
so
there
you're
losing
efficiencies
when
you
have
to
have
two
trucks
servicing
the
same
block
and
then
those
trucks
when
they're
picking
up
eight
out
of
20
on
the
block,
well,
they're
skipping
quite
a
few,
and
when
you're
picking
up
12,
curbside,
you're,
skipping,
eight
and
so
you're
losing
efficiency
and
in
our
world
in
in
the
in
the
solid
waste
business,
everything
is
productivity
and
efficiency.
That's
where
the
economies
of
scale
come
from.
C
Well,
yeah,
no,
that
that
explains
that
cost
valleys.
We
kind
of
know
that
we
we
don't
have
a
very
perfect
infrastructure,
but
then
getting
back
to
just
keeping
the
overall
cost
down
with
this.
I
can
just
tell
you
that
we're
not
interested
in
drop-off
events-
and
one
of
the
reasons
is-
is
because
this
event
would
have
to
we're
a
very
kind
of
compact
city,
there's
just
not
a
lot
of
places
where
we
can
gather
a
whole
bunch
of
big
pieces
of
trash
without
taking
over
a
park
or
a
parking
lot.
C
C
B
B
C
B
So
that's
just
one
of
those
scenarios
that
if
a
a
mattress
or
a
couch
was
dumped
beside
behind
someone's
house
and
the
hauler
picks
it
up
and
then
the
hauler
bill
needs
to
build
a
resident
for
it.
Then
they're
going
to
say
that
that
wasn't
mine
I
was
illegally
dumped
on.
How
do
we?
How
do
we
work
around?
I
know
we're
getting
into
the
weeds
a
little
bit.
B
B
H
That
large
item
pickup
would
be
without
scheduling
and
coordination
and
and
we
understand
that
that's
going
to
cost
extra,
it's
the
it's-
the
yard,
waste
being
included.
That
is
separate
from
that,
and
I
see
how
that
makes
sense
as
a
problem
with
pay
as
you
throw.
But
do
you
currently
pick
up
bundled
branches
and
bags
on
the
side
of
the
cart
for
any
inglewood
customers.
B
B
They
were
notified
of
the
changes
and
the
bag
fees,
and
that
happened
here
recently,
and
so
I
don't
think
anyone's
grandfathered
end
of
being
able
to
put
extra
trash
doesn't
mean
we
don't
have
a
driver
that
helps
people
out
and
takes
a
bag
and
doesn't
charge
them.
You
know
the
drivers,
we
have
a
150
routes
running
every
day.
Does
a
driver
take
a
bag
here
or
there
I'm
sure
they
do,
but,
as
a
general
rule,
every
subscription
customer
not
just
in
inglewood,
but
everyone
was
notified
that
we
were
implementing
a
bag
fee.
H
A
Yeah
thanks
carson,
I
I've
been
putting
my
hand
up
just
to
jump
in
but
mark
if
you
could
maybe
talk
a
little
bit.
What
are
some
of
the
concerns?
Besides
the
costs
about
the
large
item,
pickup
at
curb
or
alley,
and
how
have
other
communities
kind
of
worked?
If,
if
you
have
any
knowledge
about
getting
items,
I
think
the
biggest
issue,
you
know
if
you're
a
senior
citizen
or
anybody,
if
you
don't
have
the
right
vehicle.
How
do
you
get
the
large
items
to
the
park,
let's
say
or
to
the
msc.
B
Right
so
one
of
the
things
that
we
do
in
a
lot
of
cities
and
commerce
city
is
included
in
this-
is
that
we
provide
curbside
bulk
at
a
very
discounted
rate,
and
so
people
schedule
a
bulk
with
us
to
have.
It
picked
up
curbside
and
it's
at
a
very
discounted
rate
for
the
residents.
But
it
has
to
be
scheduled
because
the
commerce
city
resident
is
serviced
on
their
normal
waste
with
an
automated
truck,
and
so
we
have
to
pre-schedule
and
re-run
specific
routes
with
a
rear
load
truck
to
go,
collect
these
bulks.
B
And
so
you
know
we
get
bulk
orders,
they
get
aggregated
together
and
then
they're
going
to
pick
up
the
books
in
commerce
city
and
then
maybe
they
go
to
unincorporate
adams,
county
or,
however,
the
however,
the
operational
routing
works,
but
they
have
to
be
scheduled
because
we
need
to
send
a
rear
load
truck.
Now
in
inglewood,
you,
you
have
rear
load
trucks,
because
you
have
people
that
are
serviced
alley
and
have
to
be
serviced
alley.
B
Could
do
its
regular
normal
service
and
then
also
have
a
list
on
their
route
sheet
of
bulks
that
were
required
to
be
picked
up
and
generally,
what
we
do
is
you
know
in
some
instances
we
offer
you
know,
maybe
they
get
one
or
two
free
bulks
a
year,
and
so
people
get
one
or
two
free
a
year
and
then
maybe
that's
all
they
need,
and
if
people
need
more,
then
it's
fee
based
and
then
we
track
all
of
that.
So
all
the
information
is
tracked
and
that's
kind
of
stuff.
B
When,
when
we
build
the
financial
model,
we
all
get
together
with
jonathan
right
and
we
look
at
what
the
city
wants
and
then
how
we're
going
to
service
it
and
what
it
costs
to
serve.
So
the
operations
team,
the
finance
we
all
get
together
and
go
through
what
is
needed
and
what
the
city
wants,
and
if
we're
going
to
do
those
two
free
a
year,
let's
say:
well,
you
calculate
that
that
out
and
then,
when
you
break
it
down
to
everyone
right,
the
the
whole
city.
B
When
you
break
it
down,
it
works
out
to
sense
a
month
right
when
you
spread
it
all
out.
It's
you're
not
talking
dollars.
You're
talking,
you
know.
If
everyone's
going
to
get
two
free
bulks
a
year,
it
could
be
adding
five
or
seven
cents
a
month
to
the
fee,
but
for
everyone
right,
you
spread
it
amongst
everyone
and
that's
the
economies
of
scale
that
we
talk
about.
B
So
you
know
we
look
at
the
absolutes
of
what
you're
looking
for
and
you're,
not
the
only
city
to
say:
look,
you
have
a
a
citizen
that
has
a
sedan.
They
can't
get
a
sectional
and
then
I
mean
we
get
it.
You
know
we
pick
this
stuff
up.
We
know
you
can't
fit
it,
and
so
it
has
to
be
curbside
and
it's
hard
to
get
him
to
event.
So
those
types
of
absolutes
you
know
we
talked
about
it
earlier.
I
wouldn't
say
it's
an
issue.
B
It's
a
want
that
we
need
to
work
with
as
a
team
and
say
how
do
we
accomplish
this?
The
most
cost
effective
way
and
spread
it
amongst
everyone.
So
it's
available
to
everyone
and
the
reality
is
when
you
spread
it
amongst
everyone,
not
everyone
utilizes,
it.
It
just
gets
spread,
but
it's
so
inexpensive
to
spread
it
amongst
everyone.
And
then
you
go
through
the
process.
Some
people
will
use
one
or
two
a
year.
Some
people
use
ten
a
year,
so
they
get
two
free
and
they
pay
for
ten
it
just
it
really
depends.
A
B
To
just
cancel
bulk
for
a
time
being
just
to
get
caught
up
because
it
was
a
little
crazy.
It's
tapered
off
to
normal
levels.
But
you
know
maria
came
from
commerce
city
and
there
are
ways
to
structure
having
you
know
some
curbside
bulks
and
then,
if
they
get
past
the
freebies,
then
it's
very
discounted
for
them
to
pay
to
play.
Yeah.
I
Yeah,
I
actually
wanted
to
return
to
kind
of
talking
about
the
branches
and
stuff
like
that.
So
I
was
reading
your
responses
about
lafayette
louisville
and
I
was
actually
just
wondering
what
the
cost
per
month
were
to
those
two
cities
when
it
came
to
picking
up
really
specifically
like
the
compost
or
the
the
organic
waste
sort
of
stuff,
and
then
also
just
to
double
check.
You
can
combine
household
compost
with
that
yard
waste.
Is
that
also
true?
I
B
In
lafayette
and
louisville,
the
compost
program
is
yard,
waste
and
food
waste.
Both
they
can
combine
them
both
in
the
container
that
material
is
taken
to
mcdonald
farms
transfer
and
then
it
goes
to
a1.
Organics
is
where
it
goes,
and
so
they
do
take
all
of
it.
So
the
cities
are
structured,
a
little
differently
and
they
have
similarities.
So
here
are
the
similarities.
B
B
B
And
so
yeah,
thank
you
susan,
so
I
was
fairly
close.
So
that's
the
mix
of
what
it
cost.
So
that's
just
for
the
compost,
that's
not
for
the
trash
and
and
and
recycle
so
they're
trash
and
recycle.
The
32
gallon
container,
I
think,
starts
around
it's
at
11
or
12
for
that
container
and
those
cities
require
100
multiplier.
B
So
that's
the
mix
of
pricing
for
compost
lewisville.
We
just
took
that
contract
over
in
2000,
18
or
19.
It's
two.
It's
two
years
old.
I
believe
when
we
took
that
over
they
they
changed
the
way
the
program
worked
and
they
embedded
the
cost
of
compost
into
the
trash
and
recycle
rate.
So
you
pay
one
rate
for
a
35
gallon
trash
container
and
you
could
have
a
95
recycle
and
you
can
have
a
95
compost
and
that
35,
gallon
or
32
gallon
container
starts
at
12
a
month.
B
The
next
container
up
the
64
gallon
is
say
24
a
month
and
then
it's
38
dollars
a
month
for
a
96.
But
that
includes
everything
and
the
reason
louisville
changed
to
that
is
they
felt
that
the
pay
to
play
cart
size
in
compost
was
a
barrier
for
people
to
compost
more
because
it
was
expensive.
They
were,
you
know,
so
they
were
going
for
the
32
gallon
compost
container,
so
they
wanted
to
remove
that
barrier
and
they
embedded
it
in
the
cost
of
trash.
B
So
you
can
have
people
that
have
paid
12
dollars
a
month
and
they
have
a
32
gallon
trash
container
and
they
have
a
95,
recycle
and
95
compost
and
they
actually
saw
a
fairly
big
uptick
in
people
go
from
a
32
gallon
compost
to
a
95
when
they
embedded
it.
However,
the
program
is
it's
expensive.
I
mean
they're
the
95
gallon
trash
container.
B
If
you
had
95
trash
and
then
95
the
other
two
recycling
streams
you're
paying
38
a
month
for
service,
so
it's
most
certainly
not
expensive,
and
that
is
by
design
and
they
do
require
100
multiplier
and
there's
really
there's
no
choice.
People
have
three
way
streams
and
you
could
opt
out
of
them,
but
you
don't
get
any
discount
on
the
rate.
The
rate
is
what
the
rate
is,
so
that
kind
of
gives
you
the
idea.
The
mix
of
of
what
it
is.
I
I
Question
I
do
so
we're
you
know
we're
kind
of
that
branches
and
stuff
like
that
outside
when
it
comes
to
the
composting
things
like
that
in
theory,
if
you
got
a
32
gallon
compost
and
that
was
standard
throughout
the
city,
is
it
possible
that
we
can
put
out
additional
things
next
to
that
that
are
compostable
and
that
would
be
picked
up?
Or
is
that
because
that's
an
automatic
load
truck,
probably
for
a
composter
that
that
would
be
just
more
difficult?
I
guess
I
would
say
or
more
expensive.
G
F
B
Something
outside
the
can,
you
have
to
get
out
of
the
truck
and
hand
load
it,
and
then
it
slows
the
process
down.
You
know
just
to
give
you
an
idea
about
the
industry
as
a
whole.
We
track
we're
very,
very
metric
driven.
We
know
that
it
takes
about
28
seconds.
A
house
per
drive
by
and
subscription
could
take
90
seconds
because
there's
a
space
between
when
you
service,
one
house
and
you
have
to
drive
and
you've
got
space
to
another.
B
So
we
we
know
the
metrics
down
two
seconds,
and
so,
if
you're
going
to
put
stuff
out
of
the
can-
and
we
can
leave
one
house
and
then
the
clock
starts,
we
drive
to
another
house,
we
stop,
we
service
it.
We
put
it
down,
we
leave
to
the
next
house
and
that's
28
seconds.
Okay,
let's
I'm
just
using
it
as
an
example.
If
we
have
to
get
out
and
hand
load
stuff,
I
don't
know.
What
is
that
going
to
add
now?
Are
we
up
to
38
seconds?
Are
we
up
to
45
seconds?
B
Well,
if
you
take
another
20
seconds
per
stop
to
for
us
to
get
out
and
hand
load
and
multiply
that
20
seconds
times,
800
stops,
it
adds
up
and
it
adds
a
lot
of
hours
and
it
adds
cost
to
serve.
That's
the
mindset
that
we
go
through.
That's
what
jonathan
does
and
that's
what
justin
does
we
go
through
that
process
of
what
is
it?
Gonna
cost
us
to
serve
and
it's
down
to
seconds,
and
then
we
extrapolate
that
out
behind
by
how
many
drive-bys
we
do
in
a
day.
B
So
you
know
when
I,
when
you,
when
you
bring
up
if
you
had
a
35
gallon,
but
then
people
put
stuff
next
to
it.
My
thought
process
is
why
not,
let's
get
a
bigger
cart,
so
they
don't
have
to
get
out,
because
if
they
don't
have
to
get
out
we're
saving
time
and
there's
a
cost
savings,
even
if
it
costs
a
little
more
to
have
a
64
gallon,
the
cost
is
going
to
be
less
than
it
is
for
us
having
to
get
out
and
hand
load
it.
That's.
I
think.
H
H
Are
used
to
being
able
to
get
which
is
not
going
to
fit
in
any
of
your
carts,
bundled
branches?
I
mean
the
once
or
twice
a
year
that
someone
has
to
deal
with,
that
it's
going
to
be
a
pile
of
bundles
of
branches,
and
it's
not
going
to
fit
in
any
cart
and
people
are
used
to
having
that
and
dealing
with
that
and
having
that
be
included
in
the
services
that
are
around
whether
it's
you
know
you
or
other
providers,
I
mean,
I
know
it's
included
in
my
service.
H
B
H
F
I
think
you
it
a
totally
different
question
than
for
for
our
last
few
minutes,
when
I
was
looking
at
your
app
on
android
and
a
couple
other
different
provider
apps,
it
looked
like
your
app
has
some
room
for
improvement.
Based
on
the
reviews.
I
know
people
only
tend
to
put
bad
reviews,
but
it
seemed
like
a
lot
of
the
bad
reviews,
were
payment
issues
and
account
related
issues.
B
H
B
We
do
we,
we
have
a
pretty
robust
report
that
we
do
every
month.
I
can
show
you
one
of
commerce
cities
and
I
can
show
you
something
called
an
f2
report.
That's
an
internal
coding
of
of
an
issue
report
and
susan.
Has
it
broken
down
to
miss
pickup
escalation?
General
inquiry
bulk
request?
I
mean
there's
a
myriad
of
tabs
that
just
show
the
when
they
called
the
address.
What
the
issue
was
does.
B
H
H
A
J
H
J
Absolutely
absolutely
so
so,
hopefully
you
all
aren't
too
exhausted
about
talking
talking
trash,
I
mean
that's
it's
you
know
already
our
into
it,
but
if
you
like,
we
can
certainly
I
can
start
by
introducing
myself
and
going
around
or
if
you
yeah,
please
do
parameters
that
sure.
So
my
name
is
frank:
santiago,
I'm
the
director
of
public
sector
solutions,
so
our
function
that
interfaces
with
municipalities
throughout
throughout
our
market
area.
J
Our
market
area
consists
of
the
four
corners
which
is
colorado,
utah,
new
mexico
and
arizona,
and
then
I
will
let
the
other
gentlemen
and
women
kind
of
introduce
themselves.
But
ultimately
I
just
want
to
thank
you
for
for
for
allowing
us
to
be
here
I
mean
I,
I
will
say
that
often
you
know
we're
left
out
of
the
conversation
believe
it
or
not.
J
When
it
comes
to
these
solid
waste
issues,
and
so
we
we
certainly
feel
like
we're
important
stakeholders
in
the
process,
and
so
I'm
really
I'm
really
happy
to
see
that
you
all
have
engaged
the
haulers
and
we
get
an
opportunity
to
kind
of
speak
and
talk
out
there.
So
thanks
for
that
and
I'll
start
with
hutch
then
mark
and
then
and
then
cindy
that's
the
order.
They
are
in
the
in
the
picture
here.
G
Thanks,
frank,
scott
hutchings,
I
go
by
hutch.
Obviously
I
am
the
director
of
government
affairs
for
the
four
corners
area
and
have
been
involved
in
this.
I
know
that
you
guys
at
the
city
of
englewood
have
been
talking
about
this
for
multiple
years,
and
so
I've
talked
to
previous
city
managers
and
other
folks
about
this.
So
thanks
for
having
us
on
and
I'll
pass
it
over
to
my
colleague
mark
good
evening,
everybody
mark
snedeker.
A
G
H
All
right,
so
members,
please
raise
your
hands
for
questions.
I'm
gonna
ask
one
that
I'm
real
curious
about.
So
one
thing
that
a
lot
of
people
in
inglewood
have
seen
and
many
have
taken
advantage
of-
is
there
were
door
hangers,
distributed
through
inglewood
for
waste
services
for
16
a
month,
guaranteed
rate
for
two
years
and
that's
serviced
by
waste
management.
Can
you
explain
all
that
and
what
that
is
and
how
that
works,
and
why.
J
J
So
it's
it's
a
weird
kind
of
quasi
setup,
but
at
the
end
of
the
day,
they're
a
third-party
broker-
and
I
don't
know
if
I
can
draw
an
analogy
to
another
type
of
scenario
like
that.
I
guess
you
know
what
I've
heard
recently
is
a
lot
of
a
lot
of
like
metro,
mobile
or
something
like
that,
where
they
utilize
the
verizon
towers
or
the
att
towers
and
and
they
they're
able
to
provide
a
lower
cost
service.
And
so
that's
that's.
J
We
negotiate
a
rate
with
waste
services
and
then
they
tell
us
what
territories
they're
going
to
go
into
and
then,
ultimately
you
know
they're
not
able
to
take
our
customers
because
we've
already
had
them
established
and
we
provide
the
service
for
them.
So
so,
hopefully
that
that
answers
the
question.
H
Well,
is
the
service
that,
like
the
the
service
terms,
that
they
offer,
is
that
the
same
that
you
offer
all
of
your
customers
or
is
that
different
for
their
negotiated
setup
with
you?
Do
you
provide
so
like,
for
instance,
we
know
that
waste
services
for
that
16
fixed
a
month
two
years
or
21
with
recycling,
includes
five
bags
next
to
the
carts
and
up
to
four
bundled
branches,
four
feet,
long
anytime,
included
in
the
service.
Is
that
what
you
also
offer
every
other
inglewood
customer.
J
And
I
would
say
the
answer
to
that
is
no,
because
what
happens
is
that
when
we
establish
kind
of
the
parameters
and
we
negotiate
what
the
services
they're
going
to
be
able
to
to
sell
to
us,
and
so
we
have
a
contract
with
waste
services.
And
then,
when
that
contract
is
up
for
negotiations,
we
negotiate
what
services
they're
able
to
provide
on
our
behalf.
So
you
know
we
may
change
what
services
we're
able
to
provide,
and
you
know
and
initially
with
them,
and
so
as
as
things
progress.
J
You
know,
we
may
change
our
our
services
and
those
type
of
things
and
and
they're
not
affect
you
know
they.
They
necessarily
won't
be
affected
by
that
particular
change
right
then,
and
there,
but
eventually
they
will.
So
you
know
that
that
type
of
service
is
one
that
we've
kind
of
moved
away
from
right
this
and
I
think
we
call
it
the
96,
plus
or
or
where
folks
can
have.
J
You
know
unlimited
types
of
recycling
and
that
type
of
I
mean
not
recycling
but
unlimited
trash,
and
they
don't
have
to
necessarily
have
a
96
gallon
container,
and
so
those
type
of
things
may
have
been
something
that
waste
services
was
able
to
offer
on
our
behalf.
But
you
know,
as
the
contract
renews,
then
they'll
likely
not
be
able
to
provide
that
and
it's
and
it's
geographic
based.
So
you
know,
I
think
they
they
do
some
of
our
brokering
and
like
estes
park
and
some
of
the
other
places.
J
Well,
that's
different
than
what
they're
going
to
be
able
to
do
in
inglewood
right.
So
so
we
take
geographically,
we
identify
areas
where
we
don't
have
the
means
to
go
approach,
those
customers
door-to-door
and
then
we
establish
you
know
hey
what
what
services
can
can
can
you
offer?
Are
you
going
to
offer
on
our
behalf
and
then
here's
the
price?
The
reason
that
they're
able
to
provide
a
lower
price
is
because
we
don't
actually
have
direct
contact
with
that
customer,
believe
it
or
not
so
other
than
picking
up
the
trash.
J
When
that
customer
calls
they
talk
to
a
waste
services
person
when
the
billing,
the
billing,
doesn't
come
from
waste
management,
it
comes
from
waste
services,
so
you
know
from
our
standpoint:
it
is
a
they're
able
to
have
a
lower
rate.
Typically,
because
you
know
we
are
not
doing
the
billing
and
we're
not
providing
the
customer
service.
So
hopefully
that
makes
sense.
H
G
J
G
It's
very
competitive,
our
business
believe
it
or
not
is
super
competitive
and
so
sure,
if
you
go
single
hauler,
you
can
get
better
rates,
but
yeah.
That's
why
we
that's
why
we
use
these
brokers
because
we're
trying
to
get
into
areas
where
we
know
that
we
need
some
help.
We
need
kind
of
some
extra
help
to
get
competitive.
J
J
You
can
select
a
whole
bunch
of
of
things
per
se
and
you
know
your
rates
going
to
change
depending
on
you
know
what
items
you
select
and
so,
ultimately,
when
you
look
at
waste
services,
you
know
they're,
typically
not
asking
for
any
type
of
bulky
item
pickup.
It's
just
you
know
just
based
on
trash.
So
there's
a
variety
of
things,
and
so
you
know
it's
difficult
to
answer
that
question
without
comparing
exactly
what
is
what
and
then
there's
a
variety
of
other
other
scenarios
that
are
involved
in
that
as
well.
So.
E
Good
evening
nice
to
have
you
here,
but
I
have
a
couple
of
well.
I
have
a
question
for
you
about
a
couple
of
months
ago,
on
next
door.
There
was
a
picture
taken
about
how
a
woman
had
kept
trying
to
get
her
garbage
picked
up,
and
it
was
two
weeks
and
waste
management
was
her
trash
hauler
and
she
complained
about
that.
You
weren't
coming
to
pick
up
her
trash
and
she
was
experiencing
rodents
near
her
house
and
then,
along
with
her
picture.
E
J
Well,
I
don't
know
if
I
have
an
answer
for
you
in
that
particular
scenario
and
unfortunately
I
I've
you
know
the
the
folks
that
I
have
on
the
phone.
We're
certainly
prepared
to
answer
a
lot
of
questions.
We
may
not
have
the
answer
to
every
question.
I
think
you
know.
Ultimately,
when
it
comes
to
that
person's
particular
situation.
J
It
sounds
like
that
was
an
unfortunate
scenario.
I
will
say
that
I've
I
I
will
put
our
service
up
against
anybody's
service.
I
feel
like
we
are,
you
know,
and
we
have
the
metrics
to
demonstrate
our
effectiveness
and
short.
There
are
times
where,
where
we
miss-
and
there
are
times
where
we
don't-
you
know,
service
the
customer
to
you
know
to
their
expectations.
J
But
ultimately,
I
think
in
the
city
of
englewood
the
majority
of
residents
choose
waste
management,
and
so,
if
there
was,
you
know
ultimately,
if
there
was
a
scenario
where
that
was
the
case,
where
the
vast
majority
of
residents
weren't
getting
the
service
quality,
then
ultimately,
I
think
we
would
be
we
would
be
lagging
in
terms
of
the
number
of
residents
that
we
have.
So
I
mean
it's
it's
it's
relatively
close
in
terms
of
of
of
how
many
single-family
homes,
so
you
know
I
I
think
it's
an
unfortunate
situation.
J
Member
brown
and
I
don't
know
the
exact
specifics
around
that
particular
problem,
and
we
can
certainly
try
to
take
a
look
and
see
what
that
that's
about,
but
I
will
say
that
you
know
more
often
than
not.
We
are
not
the
lowest
hauler,
I
mean
we.
We
we
typically
are
not,
and
I
and
I
think
we,
the
things
that
we
invested
from
a
sustainability
perspective
from
a
technology
perspective
from
our
safety
perspective,
we
can
put
that
up
against
anyone.
J
Sure
you
know
there
there
there
are
service
providers
out
there
that
you
know
aren't
investing
in
sustainability,
aren't
investing
in
their
folks.
The
way
we
are
aren't
doing
the
things
that
we
do
in
terms
of
recycling
and
and
so
there's
a
variety
of
metrics
that
are
out
there
that
cause
us
to
be
that
the
the
highest
price
out
there.
But
you
know
we
are,
we
are
quite
often
not
the
cheapest.
That's
that's
for
sure.
J
J
J
We
have
a
system,
that's
dedicated
to
the
alleys
and
then
a
system
dedicated
to
the
streets,
and
so
you
know,
essentially
you
have,
I
think,
cindy
cindy
mentioned.
There's
there
could
there
could
be
a
potential
of
us
driving.
You
know
down
a
street
four
times
right,
I
mean
driving
through
a
neighborhood
and
servicing
one
customer
four
times,
which
is
you
know
one
through
the
alley
to
get
the
trash
one
through
the
you
know
to
the
front
to
get
the
recycling
and
then
you
know
here
we
are
coming
back
again.
So
it's
it's
that.
J
That
kind
of
that
scenario
is
what
makes
it
the
most
difficult
at
times
to
to
to
service
communities
like
inglewood
and
and
what
drives
the
price
up.
And
so
I
I
will
say
that
it's
you
have
to
look
at
the
entire
picture
and
there's
a
lot
of
variables
that
that
could
be
mixed
in
there.
That
can
that
can
raise
the
price.
I
G
Yeah,
let
me
start
here
just
a
little
bit
council
member.
I
will
tell
you
that
I
spent
20
years
in
politics
working
for
a
governor,
a
congressman,
and
I
have
never
seen
people
more
fired
up
when
you
start
talking
about
their
trash
service.
I
I
jokingly
call
it
like
the
third
amendment,
it's
free
speech,
to
bear
arms
and
pick
who
picks
up
your
trash
right,
and
so
it
is
really
a
charge
topic
and
we
do
watch
this
stuff.
Frank
can
tell
you
about
the
actual
customer,
metrics
or
cindy
can
but
yeah.
It
is
fascinating.
J
Yeah,
so
so,
and
and
I'll
you
know,
cindy
can
chime
in
there
to
talk
about
all
the
potentially
all
the
various
matrix
that
that
that
you
know
they
are
monitoring,
but
service
quality
is
at
the
very
top
of
it
right,
and
so,
as
I
stated
earlier,
I
mean
there
are
times
where
you
know
we
we
fall
short,
I
mean,
but
overall,
over
the
course
of
a
period
of
time.
I
I
would
say,
there's
nobody
providing
better
service
in
the
metro
area
than
waste
management.
J
J
You
know-
and
I
think
inglewood
was
part
of
that
and
and
and
and
we
took
safety
was
the
the
most
important
thing,
and
so
you
know
we
do
make
decisions
at
times
that
aren't
the
most
popular,
but
we
we
certainly
want
to
act
within
the
best
interests
of
our
people,
and
you
know
the
community
at
large
and
so
cindy.
You
want
to
talk
about
some
of
the
metrics
and
and
and
and
how
they
relate
to
our
folks
on
the
ground.
D
Sure
can
everybody
hear
me:
okay,
yep,
okay,
fantastic!
So,
yes,
we
are
graded
on
quality
of
service.
As
frank
mentioned,
we
do
track
commercially
residentially
and
roll
off
for
our
commercial
department.
Our
goal
is
0.80
or
less
so
for
every
hauler
call
that
our
drivers
are
doing.
That
goes
against
our
quality
of
service.
D
So
we
do
have
a
lot
of
processes
in
place
that
if
a
driver
does
holler
call
that
they
contact
dispatch
first
before
they
leave
that
customer
dispatch
will
try
to
get
a
hold
of
the
customer
before
the
driver
can
leave
for
residential.
It's
a
2.0,
and
just
you
know,
to
piggyback
kind
of
on
what
frank
was
talking
about
with
the
snow.
D
It's
a
decision
that
we
take
very
seriously.
It
affects
a
lot
of
people,
including
our
our
own
staff
and
our
own
drivers.
But
safety
is
is
paramount
in
those
situations
and
while
the
main
roads
might
have
looked
fantastic,
as
you
know,
so
you
get
back
into
some
of
the
neighborhoods
that
have
cul-de-sacs
and
it's
very
difficult
to
get
in
and
out
of
those
particular
neighborhoods
with
a
truck
and
two
feet
of
snow
on
the
ground.
So
I
think
the
communication
piece
that
waste
management
can
offer
to
our
customers.
J
Yeah
and
remember
quantity,
I
think
the
the
other
thing
you
had
mentioned
is
reporting.
So
certainly
you
know
we
can.
We
can
send
you
some
reporting
that
we
have
in
addition
to
the
the
items
that
cindy
was
talking
about.
We
do
do
we
do
surveys
on
our
customers,
so
on
a
monthly
basis.
We
survey
the
community
over
and
over
again
we
do
it
through
a
third-party
organization,
random
samples.
We
hear
direct
back
from
our
customer
and
that's
an
important
piece
of
of
of
of
how
we
improve
our
service
and
again.
J
I
wish
there
wasn't
and
wish
we
could
service
100
of
the
customers
and
and
provide
100
satisfaction.
But
often
you
know
we
we
do
have.
We
do
have
some
issues,
it's
an
industrial
process.
You
know
and-
and
we
have
trucks
that
break
down
and
we
have
a
variety
of
things
that
can
happen.
You
know
that
can
cause
customer
satisfaction,
but
I
will
say
there
hasn't
been
a
community
that
we
left
that
we
haven't
heard
back
and
said
wow.
D
J
H
D
Sure
so
for
every
2,
500
customers,
our
threshold
for
commercial,
would
be
a
0.80
to
meet
our
internal
goals,
so
we
try
to
so
again
2
500
customers
for
for
waste
management
city
of
inglewood.
We
probably
have
frank.
You
probably
know
this
number
better
than
I
do.
I
would
say
over
100
000
customers
that
we
service
on
a
monthly
basis,
and
so
that
number
is
that's
the
metric
that
we
try
to
fall
below
is
that
0.80.
H
D
Okay,
sure,
so
if
you
go
to
a
customer
and
for
some
reason
the
container
is
blocked
and
we
can't
service
it,
then
we
call
into
our
dispatch
center
try
to
get
dispatch
to
call
the
customer
to
see
if
they
can
move
that
if
they
can't
get
a
hold
of
the
customer,
and
that
becomes
a
hollow
call,
and
that
goes
against
that
number.
That
0.80.
H
D
So,
for
a
commercial,
it
could
be
a
number
of
things.
It
could
be
cars
parked
in
front
of
it.
It
could
be
a
gate
locked
that
we
don't
have
a
key
for
that.
The
customer
supplies
the
key
for-
and
that's
just
you
know,
honestly,
that's
just
a
simple
fix
for
us
to
to
talk
with
the
customer
and
either
get
a
key
or
provide
them
with
a
waste
management
lock.
H
D
What
would
it
mean
absolutely
so
same
situation
with
cars
in
front
of
containers
that
we
couldn't
get
to,
or
potentially
you
know
recently,
with
a
snowstorm
going
up
a
small
hill
that
we
can't
come
back
down
safely.
We'd
have
to
holler
call
those
customers
and
then
come
back
and
get
them
the
next
day.
Okay,.
J
And
just
just
to
make
that
clear,
when
we
talk
about
the
the
numbers,
it's
not
necessarily
residents
that
were
services
and
their
number
of
containers
and
then
the
number
of
lifts
associated
with
the
container.
So
when
you
talk
about
100
000,
it's
you
know:
9
000
customers,
they
have
trash
recycling
and
so
that's
you
know.
Eight!
It's
potentially
18
000
lifts
that
we
can
do
in
a
week,
and
so
you
get
a
pretty
distinct
number
it's
like.
So
when
you
talk
about
point
eight,
that
means
like
you
know
when
you
look
at
it.
J
It's
99
point.
You
know
whatever
percent
times
the
number
of
lifts,
so
it's
it's
it's
more
digestible
than
you
think
it
than
than
then
we're
probably
making
it
sound.
But
ultimately
it
would
be.
You
know,
out
of
the
100
000
potential
lifts
that
we
could
have
had.
We
were
servicing
99.8
and
we're
typically
about
the
99.8
percent
or
99
range
when
it
comes
to
our
residential
services.
So
every
time
we
have
an
opportunity
to
lift,
did
we
lift
and
did
we
service
that
customer?
J
I
Yeah,
I'm
actually
want
to
go
off
topic
a
little
bit
to
actually
some
recycling
related
information.
It
does
seem,
like
you
guys,
actually
have
you
know
one
of
the
better
recycling
facilities
and
a
pretty
decent
percentages
in
terms
of
rejection,
but
I
was
looking
at
kind
of
some
of
your
specifics
in
your
replies
where
I
was
talking
about
that.
You
guys
want
to
do
an
education
program
and
also
that
you
have
found
that
enforcement
also
has
a
great
impact
on
recycling
rates,
and
I
don't
know
what
you
guys
were
talking
about
in
terms
of
enforcement.
I
G
Do
that
you
got
it
good
afternoon,
our
good
evening,
councilman
boardman,
so
what
it
is,
the
the
key
to
you
know
a
strong
cycling
program,
and
this
is
something
we
talk
about
communities
all
over
the
country.
It's
really
it's
education.
So
what
really
belongs
in
the
program
you
know?
Is
it
hd
bottles
paper?
You
know
what
types
of
plastics
are
in
there
cardboard
you
know,
so
the
education
is
really
the
cornerstone
of
it.
So
that's
one
thing
that
we
do
when
we
first
start
out
a
program
with
anybody.
Is
we
define?
What's
it?
G
G
Don't
keep
putting
it
into
the
recycling
stream
because
a
good
clean
recycling
program
and
I'm
happy
to
say
that
our
municipal
customers
in
colorado
we've
been
able
to
get
our
recycling
contamination
rate
down
to
almo.
It's
under
12
percent
of
our
franklin
street
murph,
which
is
world
class,
that's
better
than
any
place
in
california.
It's
one
of
the
best
programs
in
the
entire
country
in
terms
of
residual,
but
that's
been
done
with
a
cornerstone
investment
of
time
and
getting
everybody
on
the
exact
same
page
about
what
goes
in
that
blue
container.
G
And
then
what
are
we
going
to
do
to
make
sure
that
everybody's
on
the
same
page?
That's
the
really
beneficial
thing
of
having
a
single
hauler
is
because
our
program,
we
can
audit
it
down
by
routes.
One
of
the
cornerstones
of
our
program
is:
is
we
audit
the
material
that's
coming
into
our
facility
because
that's
how
we
actually
charge
back
and
how
we
charge
the
customers
we
charge
so
much
for
processing,
and
if
your
stream
value
is
super
clean,
got
a
lot
of
aluminum
cans
into
it.
G
A
lot
of
milk
jugs
that
builds
a
lot
of
value
into
the
program
and
it
helps
lower
the
cost
of
the
entire
community,
and
we
have
those
audits.
We
do
that
on
a
transparent
basis
and
then,
as
we
dig
deeper
into
the
program,
we
actually
rotate
that
through.
So
we
can
tell
you
which
routes
in
the
city
are
your
cleanest
or
hey.
This
is
a
problem
area
that
we
have
and
we'll
work
with
our
municipal
partners
yourselves,
your
your
local
team,
about
how
do
we
target
those
areas?
G
I
Yeah,
this
also
kind
of
dovetails
into
that
same
sort
of
thing
is:
I
was
reading
here
that
you
guys
are
developing
a
technology
to
kind
of
monitor
what
actually
comes
out
of
each
individual
person's
recycling
container.
Is
that
in
the
works?
Or
is
this
something
that
we're
talking?
You
know
25
years
away
or
five
years
away
or
something
like
that?
Yeah.
J
Going
to
that
one
yeah!
Thank
you,
member
boardman,
because
that's
exactly
where
I
was
going
so
I
I
appreciate
the
question
and
ultimately
I
think
enforcement
is
is
probably
you
know
not
the
friendliest
kindest
word,
but
but
certainly
education
always
has
to
be
a
component,
and
then
there
has
to
be
some
other
component
that
you
know
it
has
an
accountability
piece,
and
so
you
know
that's
where
it
comes
from,
and
some
municipalities
choose
that
accountability
piece
to
be.
You
know,
citizen
groups
that
go
out
and
and
and
take
a
look
at.
J
You
know
folks
containers
and
see
see
what's
going
on
and
is
able
to
deliver
them
a
particular
message.
So
so
that
can
look
a
variety
of
ways.
It
doesn't
have
to
be
enforcement
officers
going
out
and-
and
you
know,
ticketing
folks,
so
transitioning
from
that
part.
I
think
we
we've
found
that
if
you
have
that
kind
of
two-pronged
approach,
you're
gonna
get
the
most
out
of
your
recycling
program,
but
the
second
component,
the
one
that
you
were
asking
the
follow-up
question
the
technology.
J
We
actually
call
that
smart
truck
and
it's
a
scenario
where
we
we
want
to
be
cautious
about
how
much
information
we
provide,
because
it's
in
the
early
stages
of
it,
but
I'm
happy
to
report
that
it
was
first
deployed
in
california
and
now
it's
the
second
deployment
phase
is
coming
to
our
market
area.
So
we
actually
have
that
equipment
on
trucks
in
utah
and
arizona
and
certainly
colorado,
is,
is
and
can
be.
J
You
know
a
place
where
we
put
them
so
just
to
give
you
an
idea,
it's
basically
provides
visual
verification.
As
to
you
know
what
is
coming
out
out
of
the
cart
and
then
ultimately,
there's
resources
that
we
utilize
to
see
if
there's
contamination
in
that
particular
container
and
then
we're
able
to
communicate
to
the
customer
directly
via
email
or
a
letter
that
says
hey,
we
saw
this
contamination
in
there.
This
is
why
it's
important
to
not
do
that,
and
you
know
here
you
go
and
then
you
know.
J
The
second
part
of
that
is
how
the
municipality
would
like
to
you
know:
do
you,
after
a
few
warnings,
do
you
provide
any
type
of
you
know
fee
associated
that?
Because,
ultimately,
folks,
that
aren't
recycling
properly
and
condemning
and
contaminating
and
providing
contamination
in
their
containers
raise
the
cost
to
the
community
at
large
right,
and
so,
when
you
have
that,
it's
really
when
you
put
trash
in
your
recycling
container,
it
becomes
the
most
expensive
trash
ever
right
because
it
has
to
go
on
the
recycling
truck.
J
Then
it
has
to
go
to
our
facility
has
to
get
processed.
That
trash
goes
into.
You
know
the
the
various
bin
where
it
needs
to
go
to,
and
then
it
needs
to
be
removed
from
that
facility
and
then
taken
to
a
landfill
somewhere
to
get
landfill.
So
you
can
imagine
that's
an
expensive
ride,
so
you
know
ensuring
and
educating
you
know,
customers
about
what
they're
doing
or
constituents
about
what
they're
putting
in
their
recycling
bin
ultimately
has
an
impact
of
lowering
the
cost
for
for
the
community
at
large.
J
And
so
that's
that's
typically,
why
you
see
with
these
programs?
We
do.
You
know
there
is
an
opportunity
to
charge
some
fees
associated
with
the
contamination
that
you
put
in
there,
but
that's
not
the
that's,
not
the
primary
driver.
The
primary
driver
is
cleaning
up
the
stream,
and
what
we
saw
in
california
was
really
significant
changes
in
behavior
that
we
couldn't
get
from
just
an
education
program.
I
Question
I
I
was
wondering
I
know
you
guys
have
the
transfer
station
down
there
and
kind
of
whatever
western
englewood.
Do
you
guys
also
use
that
as
your
transfer
location
for
recycled
materials,
or
is
that
only
for
landfill
materials?
Because
I
was
just
kind
of
looking
at
the
address
for
your
merv
facility
up
there
in
north
denver
and
just
wondering
if
you
guys
are
having
to
run
the
trucks
back
and
forth
between
the
two
or,
if
it's
something
that
goes
through
the
transfer
station
as
well.
G
So
we
do
use
our
south
metro
transfer
station
for
recycling
as
well,
because
the
same
laws
for
trash
and
recycling
apply
it's
better
to
move
larger
quantities
in
a
consolidated
manner
than
it
is
to
put
more
trucks
that
are
carrying
a
couple
tons
on
the
street
and
driving
all
the
way
up
to
the
franklin
street
murph.
So
it
is
there
that
is
segregated.
We
segregated
into
our
residential,
our
commercial
single
stream
programs
and
then
also
resident
trashes
in
another
part
of
the
building.
F
J
J
So,
for
example,
if
there's
something
that
you
know
a
couple
years
ago
there
was
a
the
the
recycle
industry
flipped
on
its
head
and
so
ultimately
open
market
customers
are
subject
to
those
kind
of
increases.
Sooner
than
a
municipal.
You
know
a
a
municipal
customer
that
that
has
a
negotiated
agreement
and
that's
because
of
that
agreement
right.
So
in
the
you
you
set
those
parameters
early
on,
and
so
ultimately
you
know
that's
that's
that's.
J
J
You
know,
there's
there's
some
variability,
some
ups
and
downs,
but
ultimately
it's
there
to
measure
the
the
change
in
price
and
that
that
particular
index
over
the
course
the
last
three
to
four
years,
and
I
can
provide
that
data
to
you
all
and
maybe
you've
you've
you've
looked
at
it
already
sounds
like
you've.
You've
done
some
research,
but
ultimately
you
know
that
it
has
outpaced
the
cpi.
J
So
that's
just
what's
happening
from
a
bureau
of
labor
statistics
across
the
country.
When
you
look
at
what's
happening
in
colorado,
you
know
it's
it's,
it's
probably
there's,
probably
even
more
pressure
in
terms
of
a
price
increase
and
going
back
to
member
greens
comment
earlier
is
that
why
does
the
price
seem
to
be
higher?
You
know
than
what
I
can
get
on
my
own.
J
I
will
say
that
stipulating
things
like
holding
price
for
the
first
two
years
means
that
haulers
in
particular
are
going
to
to
have
to
build
in
some
of
those
costs
up
front
and
I'm
just
being
completely
transparent
with
you
all.
So
when
you
don't
allow
for
a
year-over-year
price
increase.
Typically,
what
happens?
J
Is
you
have
to
build
in
that
price
increase
to
year,
one
year
two,
and
so
it
it
when
you
when
you,
you
know
that
I
think
the
best
easiest,
sometimes
things
to
have
a
fixed
percentage
right,
so
that
way
that
the
municipality
can
budget
and
they
know
what's
upcoming-
and
you
know
you
know
so
if
you
had
a
fixed
three
percent
or
a
fixed
four
percent,
or
something
like
that,
that's
reasonable!
That's
tracking,
along
what
a
garbage
and
trash
index
is.
You
know
I.
I
think
that
sometimes
is
the
best
look.
J
You
know
or
you
use
a
you
use
a
index,
that's
relatable
to
our
industry.
I
mean
I,
I
don't
think
I
think
what
happens
often
is
that
when
you
use
a
cpi
or
a
general
index
and
say
okay,
well,
the
you
know
the
consumer
price
index
is,
you
know
1.2
percent.
So
that's
what
we
want
to
give
the
trash
company.
J
F
Yeah,
thank
you
that
was
that
was
helpful.
So
for
the
open
market
customers,
you
said
it's
typically
five
to
eight
percent,
reflective
of
market
forces
and
unforeseen
market
events
and
so
forth,
and
for
municipal
contracts,
it's
fixed
or
at
least
fixed
to
a
cpi
or
sub
sub
sub
index
of
the
cpi,
and
perhaps
it
has
a
little
bit
more
of
a
lag
to
the
reflecting
of
those
market
forces
right.
J
Yeah,
I
I
think
that's
a
fair
assessment.
I
think
ultimately,
a
a
hauler
and
a
municipality
will
negotiate
what
that
price
increase
is
going
to
be,
and-
and
I
would
say
that
the
you
know-
probably
the
fairest
scenario
is
to
tie
it
to
an
index
like
you
know
the
the
the
garbage
and
trash
or
the
water
sure
trash.
But
I
will
say
you
know
that
there
are
market
conditions.
You
know
in
particular
like
in
in
colorado.
J
You
know,
I
I
think
cindy
can
talk
to
our
labor
costs
have
increased
over
the
last.
You
know
two
to
three
years
by
upwards
of
you
know:
28
30
percent
right
because,
and
they
just
gave
their
their
drivers.
Another
three
dollar
increase,
because
we're
having
a
heck
of
a
time
keeping
people
behind
the
wheel
and
the
quality
of
of
driver
that
we
require
is
is
is
probably
vastly
different
than
anybody
else
does.
J
But
you
know,
I
think
I
think
ultimately
the
way
you
summarize
that
member
brinker
was
was
correct
and
ultimately
you
can
negotiate
it
up
front,
but
I
think,
by
putting
a
fair
price
increase,
you
level
things
out
over
the
course
of
time.
Saying
that
you're
not
going
to
have
any
price
increase
is
is
is
problematic
and
it
always
comes
to
some
resolution
that
isn't
you
know
in
the
best
interest
of
the
municipality.
F
J
Yeah,
I
think
I
think,
ultimately,
that's
going
to
that's
going.
That's
going
to
that's
going
to
make
that's
going
to
put
haulers
in
a
position
where
they're
going
to
build
that
into
the
price
up
front
right,
because
if
you,
if
you
say
okay
over
the
course
of
10
years,
you're
going
to
get
a
total
of
ten
percent-
that's
one
percent
each
year,
and
we
know
that,
based
on
the
bureau
of
labor
statistics,
we
know
based
on
what's
happening
at
our
our
local
hauling
sites.
Our
in
our
price
increase
is
increasing.
J
J
So
you
know
from
from
day
one
of
that
contract
you're
asking
a
hauler
if
you
stick
with
one
percent
each
year
to
take
a
decline
in
in
in
in
their
in
their
revenue
and
what
their
their
return
to
their
shareholders
is
year
over
year
over
year,
and
so
what
typically
you're
going
to
see
is
that
they're
going
to
build
that
in
into
the
rate?
So
if
you
want
a
lower
rate,
then
you
know.
F
Okay,
thank
you,
yep.
That
was
helpful
and
my
other
question
is
also
totally
different.
We
were
also
exploring
the
extent
to
which
we
could
include
multi-family
properties,
and
we
are
familiar
with
this
state
law
that
can
only
be
up
to.
We
could
only
include
multi-family
properties
that
are
up
to
seven
units.
F
I
don't
know
that
if
we
came
to
a
conclusion
of
whether
we
should
include
those
properties
of
up
to
seven
units,
do
you
have
any
examples
from
your
other
municipalities
that
you
work
with
of
either
including
those
or
excluding
those?
I
think
we
were
originally
only
looking
at
single-family,
duplex
and
triplex.
So
I
think
the
question
is
if
we
should
recommend
including
multi-family
units
that
have
four
five
six
and
seven
units
in
them.
J
I
I
I
certainly,
I
think
in
most
the
municipalities
they
stick
with
with
statute,
whatever
the
whatever
the
state
statute
is
and
believe
it
or
not.
Every
state
that
we
operate
in
has
a
similar
statute,
whether
that
number
is
seven
or
if
it's
six
or
if
it's
eight,
I
mean
that
that
varies,
but
for
the
most
part,
those
are
included
in
these
in
the
solid
waste
program
that
the
municipality
puts
out.
J
If
that's
the
intent,
if
the
spirit
of
of
of
of
endeavoring
down
that
path
is
to
get
those
folks
the
ability
to
recycle
and
and
to
play
into
the
sustainability
space,
then
certainly
I
think
the
municipality
has
a
means
to
do
that.
But
to
to
answer
that
question
I
think.
For
the
most
part,
the
line
is
drawn
at
the
state
statute,
and
so,
if
it's
seven
then
I
would
include
seven.
I
would
say
that
you
know
there's
a
potential
to
have
those.
You
know,
maybe
seven,
if
they're
the
way,
they're
structured.
J
Perhaps
you
know
they
may
push
back
and
say,
wait
a
minute.
I
think
we're
we're
not
going
to
be
able
to
serve
our
residents
here.
You
know
in
a
means
that
is
going
to
be,
you
know
appropriate
for
them,
and
so
we
would
like
to
have
commercial
containers
and
sure
we'll
have
a
recycled
container,
if
that's
what
you're
you're
requiring
us
to
do,
but
it
is
complex,
but
I
think
well,
you
know
those
duplexes
and
triplexes.
Those
are
pretty
pretty
simple
solutions.
J
G
And
what
I've
okay
is
that
other
cities
are
vata
golden,
where
I
am
lakewood
when
they
look
at
this.
The
best
that
you
can
do
through
ordinance
is
really
to
have
a
opt
in
for
hoas
and
it's
very
hard
because
you
can't
enforce
it
once
again.
An
hoa
can
get
a
better
price
if
there's
a
lot
of
units
in
that
hoa-
and
this
is
just
it's
really
in
state
statute-
and
it's
it's
tough
for
individual
cities
to
go
after
and
try
and
kind
of
modify
and
do
this
on
your
own.
H
G
Yeah
carson,
like
fort
collins,
it's
been
interesting
that
you
know
they're
really
trying
to
get
their
diversion
rate
up,
so
they
went
away
from
multi-family
and
then
went
to
like
commercial
properties
for
composting
and
they
started
with
grocery
stores
and
restaurants.
So
there's
there's
a
lot
of
different
ways
to
come
after
this,
but
to
try
and
get
those
big
apartment,
buildings
or
multi-family
units.
It's
very
tough.
It's
just
a
tough
road
to
own
yeah
and
there
may
be
something.
J
J
They
ask
the
owners,
you
know
how
they're
currently
being
serviced
and
then
they
they
ask
for
a
rate
for
that,
so
that
they
can
include
it
in
the
in
the
rfe
process,
and
you
know
they
require
them
to
have
a
commercial
container
and
a
recycled
container,
and
because
there
are,
there
are
those
units
that
want
to
be
serviced
from
a
commercial
location.
Right.
If
you
have,
you
know
two
units
above
you
know
to
you.
Well,
where
are
you
putting
the
there?
G
Salt
lake
city
passed
an
ordinance
a
few
years
ago,
that
is
kind
of
the
gold
standard
and
what
it
was
was
any
new
multi-family
building
you've
got
to
have
space
for
a
recycling
container.
It
was
in
all
of
the
planning
department
documents
right.
So
if
you're
going
to
build
something
new
starting
on
this
date,
there
has
to
at
least
be
space
for
recycling,
and
that's
what
a
lot
of
other
cities
out
here
in
the
states
that
we
cover
have
kind
of
gone
after.
F
J
Yeah,
I
I
think
I
think
you
know
member
breaker
it
it
just.
You
know-
and
I
think
remember
green
alluded
to
it.
It's
really
determining
how
many
you
know.
What
is
that
the
portion
of
the
population
that
we're
talking
about
right
and
if
it's,
if
it's
ten
locations,
then
ultimately
you
can.
What
I've
seen
done
is
you?
J
So
I
think
you
know
from
my
perspective,
in
my
opinion,
you
would
just
kind
of
need
to
understand
how
many
of
those
units
are
out
there
and
then
also
understand
what
their
current
service
service
levels
are.
And
then,
if
you
wanted
to
bid
that
in
the
rfp,
ultimately,
you
could
just
establish
that
we
have
these
10
locations
and
we
need
pricing
for
commercial,
commercial
containers
and
commercial
recycling.
J
F
H
One
thing
we've
heard
differing
responses
to
is
how
including
pay
as
you
throw
versus
fixed
single
large
carts
would
affect
the
overall
one.
Hauler
told
us
that
overall
cost
is
better.
If
it's
single-sized
carts
another
told
us
it
would
kind
of
even
out
across
you
know,
if
we
did
do
pay
as
you
throw
that
supported
different
size
carts.
Where
do
you
guys
stand
on
that?
What
is
what
would
be
our
best
deal.
J
Well,
I
mean,
for
you
know,
just
to
be
completely
honest
and
transparent.
I
mean
we
have
9
000,
you
know
plus
trash
containers
out
there
right.
So
if
you
tell
us
that
we're
gonna
have
to
take
those
containers
off
the
street
and
put
you
know,
32
or
64.,
I
mean
there's
a
cost
associated
with
doing
that.
I
think
over
the
term
over
the
long
term.
I
think
you
know
that
that
that
other
hauler
is
probably
correct
and
that
that
cost
is
minimized.
J
You
know
to
a
certain
degree,
but
initially
you
know
there
would
be
a
high
cost.
I
think
there's
there's
pros
and
cons
to
the
pay
as
you
throw
methodology,
and
I
think
it
really.
It
really
depends
on
what
you're
trying
to
achieve
and
what
the
spirit
of
of
going
into
that
program
is.
If
you're
looking
to
you
know,
increase
diversion,
I
don't
think
that
cart
system
is
going
to
be
the
best
answer.
J
I
think
there's
other
answers
in
the
way
of
education
and
the
new
technologies
that
are
being
developed
in
the
auditing
that
mark
talked
about.
If
you're
looking
for
opportunities
to
reduce
you
know
and
and
right
size,
the
container
for
that
individual
because
they're
a
low,
you
know
they
produce
a
low
volume
of
trash
like
the
you
know,
seniors
or
or
or
other
types
of
folks,
then
you
can
probably
do
that
as
well.
J
We've
seen
it
where
we
have
municipal
contracts,
where
you
know
seniors,
are
able
to
get
a
64
gallon
container
because
typically
their
households
don't
have
more
than
two
people
in
it
or
one
person,
and
so
you
know
they
like
having
the
smaller
container.
But
anytime,
you
have,
if
you're,
asking
a
hauler
to
increase
their
inventory
and
have
three
types
of
containers.
J
You
know
there's
going
to
be
a
cost
associated
with
that,
but
ultimately,
if
you're
going
to
a
pay
as
you
throw
methodology,
you
know
to
to
just
for
the
benefits
of
recycling,
I
think
you
know.
Often
what
you
find
is
that
folks
will
look
at
the
price
and
say
I
want
the
cheapest
container.
Then
they
get
a
32
gallon
or
64
gallon,
and
then
they
have
trash
that
they
need
to
either
put
in
their.
H
That
makes
sense
I'd
like
to
ask
some
questions
about
customer
service.
In
your
response,
you,
you
said
that
you
do
offer
on
online
form
that
converts
to
an
email
to
the
digital
team.
One
thing
that
that's
important
to
our
citizens:
that
there
is
that
they're
not
stuck
waiting
on
phone
lines
or
waiting
for
chat.
H
J
Yeah
that
that's
that's
certainly,
yes
and,
and
I
will
apologize
in
advance-
I
didn't
I
thought
about
that
right
when
we
were
getting
on
the
calls
like
dang
it.
I
didn't
get
my
customer
experience
person
to
be
on
here,
because
she
could
answer
that
question
more
directly
but
yeah.
When
I
talk
to
her,
that's
that's
the
methodology,
so,
ultimately
you
know
they
can.
They
can
leave,
they
fill
out
a
form
and
then
it
becomes
an
email.
So
we
have
a
digital
team
that
you
know
will
answer
the
chat
and
then
also
answer.
J
You
know
the
the
means
as
we
as
we
stated
there.
In
addition,
we
have
invested.
I
think
one
of
our
larger
investments
that
we've
made
in
2020
and
moving
into
2021
is
our
customer
service
digitalization
experience,
and
so
we
we
recognize
as
an
organization
that
people
want
to
interact
with.
You
know
their
providers
the
same
way
they
do
with
uber
and
the
same
way
they
do
with.
J
You
know
some
of
the
other
organizations
out
there
that
make
it
very
simple
in
an
app,
and
so
that
is
that
is
where
we're
moving
as
an
organization
as
well.
We
recognize
that
you
know
the
way
folks
now
interact
with
their
providers
is
vastly
different
than
you
know,
calling
on
the
phone,
or
you
know
you
know,
even
a
chat
for
the
most
part.
J
H
The
problem,
and
in
fact
your
your
statement,
says
your
current
maximum
wait.
Time
is
2
minutes
51
seconds
we
unfortunately
just
had
to
lose
a
member.
He
and
his
wife
had
to
move
into
a
bigger
house,
and
so
our
last
meeting
was
his
last
meeting
with
us
and
they
reported
to
us
that
their
experience
with
waste
management
in
canceling
their
service
was
pretty
bad.
H
I'm
going
to
read
what
was
written
to
us
first,
I
tried
to
cancel
our
trash
recycling
service
online
and
the
website
was
down.
Then,
when
I
finally
got
online,
all
I
could
find
was
a
number
to
call
to
cancel,
so
I
called
and
the
first
time
I
was
on
hold
for
45
minutes
and
after
someone
finally
picked
up,
I
got
disconnected
issue
on
waste
management's
end.
I
tried
to
call
again
twice
after
that
and
was
on
hold
for
30
minutes
before
my
kid
woke
up
from
his
nap
and
I
had
to
give
up.
H
I
finally
got
through
to
someone
on
my
fourth
time
calling
and
after
canceling
was
told
we'd
be
billed
175
dollars,
which
apparently
includes
a
trash
barrel,
removal
from
our
curbside
fee
and
cleaning
fee.
So
seeing
that
your
written
response
says
your
current
maximum
wait.
Time
is
two
minutes
51
seconds
and
this
person
who
was
on
our
this
is
the
wife
of
someone
who
is
just
on
our
committee.
Went
through
a
45
minute,
failed
call,
another
30,
minute,
failed,
call
and
then
another
time
do
you
want
to
respond.
J
J
We
can
figure
it
out,
but
I
will
tell
you
that
that's
the
average
and
we
monitor
this
thing
in
a
million
different
ways
in
terms
of
you
know
the
you
know
when
when
the
customers
online,
so
for
you
know
and
again
I
I
won't
suggest
that
we
don't
make
mistakes
because
we
do,
we
do
make
mistakes.
But,
overall,
when
you
look
at,
you
know
how
our
customers
are
served
in
totality.
J
Our
the
experience
is
overwhelmingly
positive
right,
and
so,
when
it
comes
to
that
percentage
that
that's
exactly
what
we're
aiming
for
right
is
to
have
a
customer
wait
time,
that's
less
than
you
know,
far
less
than
a
minute
and
then
the
average
experience
being
two
minutes
and
45.
that
does
take
into
account.
You
know
those
customers
that
have
those
unfortunate
circumstances
where
they're
waiting,
45
minutes,
there's
also
customers
that
go
through
the
system
and
you
know
their
their
issues
resolved
within
a
minute.
J
And
so
ultimately
you
know,
I
think
we
we
have
metrics,
and
you
know
safety
is
always
first
and
foremost
when
it
comes
to
the
way
we
operate.
That's
the
most
important
thing,
but
second
to
that
is
our
customer
experience
and
and
and
there's
you
know,
there's
not
a
person
in
our
organization.
That's
not
measured
to
how
you
know.
J
We
treat
our
customers
and
whether
or
not
we're
delighting
our
customers
and
and
again
we're
not
perfect
and-
and
that
sounds
like
a
terrible
scenario
and
that's
not
one
that
we're
trying
to
duplicate
at
all
we're
trying
to
eliminate
those
things
from
happening,
but
we
have.
We
have
really
invested
in
in
in
technology.
That's
going
to
help
us
be
better
so
that
customers
don't
have
to
wait
to
what
you
said.
Member
green.
H
I
I
know
it
was
within
the
last
couple
weeks.
I
don't
know
if
it
was
like
right
during
this,
the
snowstorm,
but
just
to
point
out
your
response.
Mr
santiago,
you
said
that
it's
average,
it
says
average
50
seconds
and
current
maximum
251..
So
I
don't
see
how
you
can
say
maximum.
If
this
one
person
had
a
45
minute,
wait
and
then
a
30
minute,
wait
both
fail
that
that's
at
least
be.
I
there's
clearly
that's
not
a
maximum
a
maximum
would
be.
J
Yeah
and
I
and
I
I
I
will
get
a
definition
for
what
that
maximum
mean.
I
don't
know
if
that's
the
maximum
average
or
not,
but
I
I
certainly
can
appreciate
what
you're
saying
remember,
green
and
I
can
see
how
that
can
be
read
that
way,
which
is
like
you
know
what
happens
to
what
happened
to
all
the
customers
that
waited
three
minutes
or
all
the
customers
that
waited
five
minutes.
So
I
I
certainly
will
will
get
a
a
better
definition
of
what
that
maximum
wait.
Time
meant.
G
I
can
tell
you
for
sure
that
pam,
who
is
our
customer
service
kind
of
expert
for
the
area
carson
he
she
can
dial
it
into
zip
code
and
area
code.
She
can
kind
of
figure
out
here's
what
the
responses
are.
Here's
what
it
looks
like
I
want
you
to
expand
a
little
bit
more
on
stream.
You
want
rejection
of
recyclables
by
recyclable
or
just
here's
the
commercial
containers
where
they
were
overfilled,
because
that's
that's
we're.
G
J
But
mark,
but
certainly
in
terms
of
you
know,
stream
composition
and
you
know
where
those
materials
are.
You
know
how
much
of
those
materials
are
getting
recycled
and
that
type
of
stuff
I
mean
you
know
we
we
have
some
pretty
sophisticated,
because
I
think
we
answered
the
question
we
have
outbound
matrix.
So
you
know
where
we,
we
know
the
amount
of
material
that
we're
moving
from
it
from
a
from
an
from
a
product
standpoint
or
exit
standpoint
from
the
merv.
So.
H
Right
and
it
sounds
like
you
guys,
keep
getting
more
granular
on
how
well
you
can
identify
contaminants
in
the
recycling
stream
and
that's
very
interesting
to
us
as
well,
because
we
do
you
know
as
much
as
our
efforts
are
towards
benefiting
the
environment
that
that's,
which
is
a
big
part
of
this,
like
we
do,
want
to
maximize
recycling
and
and
reduce
overall
waste.
In
addition
to
having
you
know,
the
best
cost,
obviously
and
the
best
service
that
we
can
get
for
you
know
our
community.
B
G
Management
one
thing
I
won
when
you
said
on
that
one,
so,
the
when
the
when
the
the
most
challenging
times
in
the
recycling
business
you
know
came
about,
we
may
not
have
been
able
to
sell
our
products
on
certain
grades.
What
we
did
is
we
had
to
pay
to
get
rid
of
them,
and
that
was
we
were
paying
the
mills
to
take
the
material.
We
were
paying
the
transportation
costs
to
the
coast
and
picking
up
those
costs.
G
So
we
incurred
the
actual
costs
associated
with
that
because
we're
in
the
recycling
business-
and
that
is
our-
that
is
what
we
do
is
we
make
finished
products
for
our
mill
customers
and,
during
this
time
of
you
know,
covet
that's
been
even
more
critical
as
because
it
fills
such
a
vital
need
in
the
supply
chain.
But
you
know
those
are.
You
know
there
were
great
stories
that
flashes
through
there,
but
if
you
have
a
quality
partner,
you've
got
a
great,
transparent
program.
You
know
what
your
material
is
coming
in.
G
Is
we
don't
hedge
recycling
markets?
We
move
the
material
every
single
month.
Is
our
goal
to
have
an
empty
floor,
so
we
want
movement
in
there
because
we
don't
want
to
be
sitting
on
several
thousand
tons
of
material
just
on
a
scale
volume.
I
mean
franklin
street
murph,
which
is
the
largest
single
stream
murph
in
denver.
You
know
we
did
11
000
times
last
month
with
recycles
that's
a
lot
of
material,
so
we
have
to
keep
it
moving
and
we
have
to
have
great
relationships
with
it.
G
But
we
give
you
that
level
of
transparency
when
you,
when
you
sign
up
with
wm,
we
can
give
you
and
talk
to
you
about
where
your
material
is
going,
and
you
can
tell
us
your
wishes.
That's
a
really
nice
thing
about
our
recycling
program
is
we've
heard
loud
and
clear
from
our
colorado
stakeholders,
our
customers,
hey,
we
want
more
domestic
recycling.
G
So
what
have
we
done?
We've
gone
out
and
we've
sourced
better
contracts
for
occ
we've
got
to
develop.
We
developed
a
relationship
with
a
mill
in
louisiana
to
take
our
mixed
paper.
That
was
a
very
stable
outlet
that
we
knew
was
going
to
get
turned
back
into
your
home
depot
boxes.
We
went
out
and
found
those
relationships
and
established
those
lanes
and
that's
what's
really
built
our
program
in
colorado.
I'd
say
one
of
the
most
successful
ones
in
the
country.
H
That's
awesome,
thank
you
and
I
I
wasn't
even
expecting
that
level
of
granularity
as
far
as
where
the
material
goes,
that
would
be
cool
and
I
get
that
you
guys
would
need
to
keep
that
proprietary.
I
was
more
talking
about
like
percentages
of
rejected
recycling
loads
stuff
like
that
that
that
actually
can't
go
through
it.
Recycling
due
to
contamination.
G
Yeah,
the
great
thing
is:
is
we
try
not
to
reject
loads?
I
think
we
have
maybe
one
load
or
two
loads
a
month
that
we
have
to
reject,
and
it's
typically
because
somebody
put
something
in
there
they
shouldn't
have.
You
know,
there's
no
way
if
somebody
dumps
five
gallon
of
cooking
oil
or
they
put
you
know
bags
of
garbage
in
there.
That's
the
kind
of
the
90
10
rule.
I
was
talking
about
the
ones
that
don't
care
about.
It
can
really
spoil
an
entire
load
and
there's
enough
there's
no
I'll
be
honest.
G
J
J
A
H
H
G
Us
know
what's
convenient
for
you,
we'll
get
it
set
up.
It's
great.
We've
got
optical
sorters,
we've
got
we're
testing
robots
on
the
five
we've
got
the
best
technology
we're
actually
putting
in
a
new
technology.
We
have
grant
with
the
state
that'll
be
going
in
the
next
couple
of
months
with
some
new
increased
recoveries.
G
You
know
so
we
get
it's
a
great
story.
It's
an
open
book
and
that's
part
of
the
transparency
we
have
with
it
is
we
want
you
to
feel
comfortable
when
you
when
it's
going
into
your
truck-
and
you
know
what's
going
to
waste
management,
we
want
you
to
be
comfortable
that
you
know
where
it's
going,
that
you
know
and
we've
taken
some
dramatic
steps
and
it's
fergus
is
a
company
sometimes,
but
we
took
a
huge
step.
Plastics
in
the
ocean
is
a
huge
issue.
G
We
no
longer
export
any
plastic,
that's
collected
via
the
single
string
program,
because
wow
holders
want
and
that's
what
our
customers
want,
and
we've
been
able
to
build
a
really
strong
recycling
infrastructure
within
the
u.s
to
meet
those
needs
and
to
fill
that
gap.
And
that's
what
everybody
asks
from
us
and
that's.
What
we
want
to
do
is
because
we
don't
want
to
go
ahead
and
burden
some
other
third
world
country
or
developing
nation,
where
we're
going
to
give
them
our
problems
and
force
it
on
their
lack
of
infrastructure.
G
H
One
last
question:
that's
kind
of
related
to
that
in
your
response.
You
said
that
waste
management
is
not
familiar
with
the
municipal
measurement
program
where
we
heard
about
that
was
there's
a
state
of
colorado
document
that
I'll
make
sure
we
get
to
you
if
you
guys,
aren't
familiar
with
it.
But
it's
a
recommend.
H
It's
a
whole
series
of
recommendations
to
municipalities
from
the
state
for
how
to
improve
waste
and
recycling
stream,
diversion,
etc,
and
there's
a
national
reporting
system
that
the
state
recommends
municipalities
participate
in
and
it's
something
that
would
have
to
happen
from
the
reports
from
the
haulers.
So
I
was
really
surprised
that
you
guys
weren't
familiar
with
it,
because
it's
this
national
program
that
is
being
pushed
by
the
state
of
colorado.
H
A
G
Okay,
so
those
are
outside
of
the
state
of
color.
So
those
aren't
you
know
those
are
third-party
organizations.
Coper,
colorado,
public
interest,
research
group
and
cycle
is
also
another
outside
of
the
state
of
colorado,
non-profit
group.
We
work
really
with
the
colorado
department
of
health
and
environment
on
what
the
epa
and
what
they
state
as
recyclables.
G
H
G
J
H
H
D
E
H
H
I
E
E
A
I
H
H
E
Yeah,
thank
you.
I
know
this
really
probably
doesn't
have
much
to
do
with
the
trash
committee
and
thank
you
for
listening
to
me,
but
now
we
are
having
these
meetings
on
mondays.
When
council
is
now
meeting
and
if
you
remember,
I
didn't
want
meetings
on
monday,
but
now
a
council
meeting
is
going
on
while
we
are
having
a
trash
meeting,
and
my
problem
is
this-
is
that
I
like
to
make
public
comments
and
that's
only
my
time
to
do
so
in
front
of
council.
E
H
H
H
E
H
E
E
H
A
H
A
A
Yeah
yeah,
but
I'm
close
to
at
least
updating
the
rfp
document
to
where
I
could
once
we
have
that
discussion
just
take
a
few
more
days,
probably
and
then
be
able
to
get
it
back
out
to
everybody
for
review.
So
I
think
one
more
meeting
would
help
us
wrap
up
those
issues
to
the
point
where
we
could
then
put
the
rfp
out
for
review
by
the
committee.
A
A
H
I
think
we'd
be
able
to
have
a
quorum,
but
I
I
mean
personally,
I
would
rather
not
lose
vice
chair
borman,
for
a
discussion
about
what
we've
learned
and
I
feel
like
scheduling
for
a
week
from
today
after
two
and
a
half
hours
today
is
pretty
aggressive,
and
we
just
heard
that
member
brown
wouldn't
be
able
to
attend
next
week
either.
I
would
rather
push
to
where
we
have
enough
time
that
everyone
can
participate
personally.