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From YouTube: POLICING IN EVANSTON Q&A: CALLS FOR SERVICE
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A
A
Today
we
are
going
to
have
a
conversation
about
calls
for
service
if
we
want
to
really
dig
into
our
police
department
and
understand
what
our
officers
are
doing
understand
where
there
may
be
opportunities
to
either
have
others
do
it
or
to
change
the
way
that
that
we
police
here
in
evanston,
it's
critically
important,
that
we
understand
the
data,
there's
a
lot
of
work
going
on
right
now
to
drill
down
and
analyze
the
data
that
all
of
that
work
isn't
complete.
A
Yet
so
we're
not
going
to
have
all
the
answers
to
questions
that
you
may
have
and
again
this
is
being
broadcast,
live
on
channel
16
as
well
as
on
facebook
live.
So
if
you're
watching
on
facebook-
and
you
have
a
question
during
the
next
hour-
feel
free
to
put
that
into
the
comment
section.
We
have
city
staff
who
are
monitoring
that
and
then
feed
the
questions,
and
we
try
to
get
those
questions
answered
during
the
session
today.
A
I'm
delighted
to
have
with
us
our
police
chief
demetrius
cook
with
him
is
our
assistant
communications
coordinator,
christopher
voss,
and
to
the
chiefs
left.
Is
our
records
coordinator,
sarah
jones,
so
welcome?
Sarah
sarah
does
a
lot
of
work
behind
the
scenes
whenever
foyer
requests
and
other
record
requests
are
made
of
the
police
department.
So
she's,
one
of
those
unsung
heroes,
who's
working
behind
the
scenes
every
day
to
fulfill
needs
that
we
have
here
in
the
community.
A
We
also
have
joining
us
today,
alderman
eleanor
revell,
who
is
our
seventh
ward
alderman
here
in
evanston,
and
she
is
currently
the
chairperson
of
the
human
services
committee
in
evanston.
It's
the
human
services
committee
that
oversees
the
police
activities
and
police
department,
police
complaints
and
all
of
that
here
in
evanston.
A
So
I
thought
it
would
be
good
to
have
alderman
ravel
join
us
today
and
I'm
actually
going
to
turn
it
over
to
alderman
revel,
because
there
was
an
important
city,
council
or
human
services
committee
meeting
this
past
monday,
and
I
know
the
the
committee
which
is
comprised
of
our
elected
representatives,
so
these
sessions
that
we're
having
as
I've
mentioned,
is
to
set
a
foundation
of
knowledge
throughout
our
community
on
our
policing
operations
here
in
evanston.
A
Ultimately,
if
we
as
a
city,
decide
to
change
the
budget
of
the
police
department
to
make
changes
to
our
complaint
process
or
to
our
use
of
of
of
force
standards
here
in
the
community,
it's
our
elected
officials
that
are
going
to
have
a
voice
and
a
say
in
that,
and
so
I
I
want
to
turn
it
over
to
you.
Alderman
revel
to
talk
to
the
community
about
what
the
plans
are
of
the
human
services
committee
to
begin
that
work.
B
Well,
as
we
all
have
been
hearing
from
many
voices
in
the
community
asking
us
to
redirect
funds
from
our
police
department
to
human
services
and
social
services,
it
seemed
to
me
one
important
question
was
to
try
to
find
out
what
does
our
community
want
from
our
police
department
and
one
place
to
start
would
be
to
look
at
the
9-1-1
calls
for
service,
and
so
that's
where
the
human
services
committee
has
been
direct,
started
directing
its
attention
at
our
meeting
this
last
monday
and
we're
going
to
be
continuing
that
conversation
for
the
not
this
not
tonight,
but
the
following
three
mondays
in
august.
B
So
it's
there's
a
lot
of
information
to
be
gathered
so,
as
I
personally
began
to
doing
doing
some
sort
of
online
research
about
this
type
of
issue,
I
I
learned
about
what
eugene
oregon
started
doing
roughly
30
years
ago
and
what
some
other
communities
are
starting
to
do
today,
which
is
setting
up
an
alternative
emergency
response
system,
and
these
would
be
for
calls
for
service
that
don't
require
necessarily
an
armed
police
officer,
but
rather
could
be
better
helped
by.
B
Let's
say
a
mental
health,
professional
or
a
health
public
health
professionals,
so
in
eugene
oregon
what
they
do
is
they
send
out
a
team
of
two
people:
a
mental
health,
professional
and
a
medic
to
respond
to
calls
for
service
dealing
with
issues
for
mental
illness.
B
Homelessness,
substance
abuse
those
kinds
of
things.
So
it
seemed
to
me
that
perhaps
if
we
were
to
try
to
set
up
something
like
that
in
evanston,
we
would
be
getting
be,
giving
the
a
better
service
to
the
residents
who
are
who
are
finding
themselves
in
these
crisis
situations.
B
So,
with
the
help
of
our
police
chief
and
the
police
department,
we've
been
learning
more
about
what?
What?
What
are
the
911
calls
that
we
receive
here
in
evanston
and
how
many
of
them
could
possibly
be
these
crisis
situations
that
don't
really
require
a
sworn
officer
response.
So
we're
really
just
at
the
beginning
of
learning
about
that
possibility
before
evanston.
But
I
I
think
it
holds
a
lot
of
promise
and
I'm
really
encouraged
by
the
beginning
of
our
conversations.
A
Great,
so
for
those
residents
that
are
interested
in
following
the
work
of
the
human
services
committee,
it
sounds
like
which,
day
of
the
week
will
you
be
meeting?
These
are.
B
These
are
on
these
are
on
mondays,
and
so
the
next
one
will
be
the
17th
of
august
and
then
the
following
two
mondays
in
august,
we'll
be
continuing
the
conversation.
So
at
our
last
meeting
we
heard
a
lot
about
the
kinds
of
crisis
responses
that
the
police
department
provides
the
fire
department
and
some
other
entities
in
the
community
in
the
city.
But
what
we're
going
to
talk
about
next
time
is
hearing
from
some
of
the
nonprofits
in
the
community
that
also
provide
services
that
help
people
in
these
crisis
situations.
B
I
want
to
see
if
there's
a
way
to
partner
in
some
way
going
forward.
A
Great
great,
so
mondays
are
really
our
policing
day
in
evanston,
for
it
has
been
for
july
and
will
be
for
august,
so
we're
having
this
session
today
on
calls
for
service
and
the
human
services
committee.
As
alderman
bell
mentions,
going
to
meet
the
next
three
mondays
we
are
going
to
have.
The
policing
series
continue
the
mayor's
policing
series
as
well.
A
Our
next
meeting
is
going
to
be
next
monday
august
17th
and
that's
going
to
be
on
police
use
of
force,
which
we
talked
about
once
already,
but
it's
going
to
be
a
perspective
from
impacted
residents,
so
we're
going
to
have
residents
here
in
evanston
that
have
been
impacted
by
use
of
force
on
on
this
show
to
to
talk-
and
I
think
that's
important
for
us,
as
a
community
for
our
police
department
to
hear
from
on
that
following
monday
august
24th
at
noon,
we're
going
to
have
alternative
policing
models.
A
So
you
heard
alderman
ravel
mentioned
the
cahoots
program.
We
are
going
to
have
experts
from
around
the
company
come
and
talk
about
some
of
the
different
alternative
models
of
policing
and
then
we're
going
to
wrap
up
the
series
on
the
last
day
of
the
month
with
a
conversation
with
black
youth
on
policing
here
and
here
in
evanston.
So
I
think
we've
got
an
exciting
lineup
for
the
month.
So
but
let's
get
into
today's
topic
on
calls
for
service
chief.
A
Let's
just
start
with
a
general
question:
can
you
break
down
or
let's,
let's
start
with
even
a
more
basic
one
before
we
break
down
anything,
and
this
is
from
alderman
alderman
rainey?
How
many
calls
per
year
does
the
evanston
police
department
receive
and
then
can
you
give
our
viewers
a
breakdown
of
of
those
calls.
D
Good
good
afternoon,
so
I
took
the
question
to
to
be
calls
being
meaning
calls
coming
into
the
police
department,
whether
through
9-1-1
or
through
the
desk,
that
require
a
response
and
to
that
end
the
the
evanston
communications
center
received
70
249
phone
calls,
39,
357
of
which
are
to
9-1-1
and
that's
for
the
year
2019.
D
By
the
way,
while
the
police
desk
receives
51
768
that
keep
in
mind
that
the
police
desk
numbers
don't
include
everything
that
goes
to
3-1-1,
it
does
include
anything
transferred
directly
to
the
police
test
from
3-1-1,
but
in
the
event
that
3-1-1,
you
would
have
to
put
in
a
call
for
service,
say,
for
example,
an
abandoned
vehicle
that
wouldn't
be
included
in
those
call
numbers
a
breakdown
of
those
calls
for
service
generally
that
what
was
included
in
the
annual
report
is
a
good
example
of
the
full
activity
workload
for
the
police
department,
but
a
non-self-initiated
calls
for
service
break
down
a
little
differently.
D
The
largest
percentage
of
calls
for
service
to
the
police
department
are
parking
complaints
and
that
there's
2,
800
or
so
parking
complaints
and
those
are
are
dispatched
to
parking
enforcement
officers.
The
city
of
evanston,
unless
the
parking
enforcement
officer
is
not
available.
D
Second
to
that,
are
accidents
of
all
types,
traffic
accidents
of
all
types
that
includes
accidents
without
injury
accident
with
injuries
and
hit
and
runs
which
the
city
has
responded
to
2673
in
2019,
that's
followed
by
check
the
well-beings
of
which
there
were
2029
nuisance,
complaints
where
they
were
1977
and
so
on
disturbances.
There
were
1439,
that's
a
another
example
of
calls
in
the
top
10..
D
I
could
spend
the
whole
day
breaking
down
every
single
number,
patrick.
I
forwarded
calls
for
events
by
nature
code
pdf
to
them
and,
if
you'd
like
to
bring
it
up,
I
can
reference.
E
D
Of
those
there,
thank
you,
patrick,
that's
the
committed
hours
by
nature.
Can
you
go
to
the
one
that
is
events
by
nature
code.
D
D
Okay,
so
there
you'll
see,
for
example,
premise,
checks,
3309
premise,
checks.
Those
were
calls
dispatched
and
cleared
of
those
1761
of
those
calls
were
or
calls
that
came
into
the
police
department,
while
the
remainder
of
them
are
premise,
checks
that
were
self-initiated
by
officers.
So
you
see
that
the
numbers
can
vary.
That's
an
aggregate
total,
but
that
one
in
particular
this
particular
pdf
does
not
break
it
down
into
self-initiated
versus
calls
for
service.
Again
on
this
page
you'll
see
nuisance,
complaints,
the
1988,
meaning
that
1977.
D
The
number
I
have
referenced
before
were
calls
for
service,
while
11
of
those
nuisance,
complaints
would
have
been
self-initiated
if
an
officer
would
have
come
across
them
and
we'll
reference
this
document
a
little
bit
further
when
it
when
the
question
about
officer
or
our
resources
thumbs
up.
A
Well,
can
we
let's,
let's
stay,
let's
stay
on
this
page
for
a
second
here
to
help
our
viewers
and
everybody
else,
because
there's
a
lot
of
information.
So
let's
just
go
to
the
to
the
premise
check
that
you
talked
about
christopher,
so
three
thousand
well
now
I'm
missing
the
the
the
top
patrick.
Can
you
just
scroll
so
we
can
see
the
heading
at
the
top
and
then
we'll.
We
still
have
premise.
I
think
there.
A
D
A
D
That
is
the
aggregate
total
of
officers
added
to
the
premise
check,
so
on
average
you're,
looking
at
just
below
two
officers,
responding
to
every
premise
check,
it
is
a
policy
for
dispatching
that
calls
of
a
premise
check.
Nature
automatically
require
an
officer
and
a
backup
officer.
A
E
A
Okay
and
so
so
premise
check
again
if
somebody's
saying,
okay
6029
remember,
we
only
have
about
remind
me
chief
200,
total
officers
or
people
in
the
police
department
here
in
evanston.
A
150
officers
and
then,
if
we
add
in
the
other
folks
at
the
police
department's
around
200,
is
that
right,
215.,
it's
like
two
and
a
quarter,
220.
all
right,
so
150
officers.
So
many
of
these
premise
checks,
you
know,
one
officer
throughout
a
year
can
be
doing.
You
know
dozens
and
dozens
of
premise
checks.
That's
why
again
I
don't
want
anybody
thinking.
A
We
got
thousands
of
officers
or
anything
like
that
when
they
see
these
these
high
numbers,
okay,
and
so
our
viewers
can
see
we,
the
police
department,
keeps
very
detailed
records
of
the
you
know,
calls
that
come
into
911
and
the
responses
by
the
off
by
the
officers
leaf
blowers,
I'm
just
seeing
that
one
up
top,
which
is
interesting
because
the
aldermen
and
mayor
we
get
lots
of
emails
or
about
leaf
blowers
and
and
our
our
police
department.
I
think
some
people
say
wow.
A
We
really
need
to
send
the
police
out
for
this,
but
our
police
department
had
to
dispatch
231
times
either
felt
dispatched
or
were
dispatched
by
9-1-1
to
go
respond
to
respond
to.
You
know
a
violation
of
the
leap:
blower
law,
okay.
So
this
is
all
right,
so
I
just
wanted
and
then
personnel
time
committed.
A
Okay,
I
guess
we
just
want
to
finish
this
off
on
premise:
check.
Take
us
through
that
number.
The
the
2015
47
32
yeah.
D
That
would
be
in
the
year
2019
2015
hours,
47
minutes
and
32
seconds
of
time
were
committed.
The
man
hours
committed
to
premise
checks
and,
if
you
notice
next
to
that
is
a
column,
this
is
average
personnel
time
committed,
20
minutes
and
four
seconds.
That
is
the
average
per
officer
that
responds
to
that
particular
call
time
so
that
that's
your
man
hours.
A
Okay,
this
is
great
data,
all
right,
okay,
all
right,
so
we
did.
You
want
to
show
another
another
page
or
slide
here.
D
D
A
Well
again,
I
mean
so
what
issues
calls
to
evanston
police
officers
respond
to
most
frequently
you
said
earlier.
I
just
want
to
reiterate:
you
said
parking
complaints
around
2800
accidents,
around
2700,
well-being,
checks,
nuisances
and
then
disturbances
are
those.
The
one
are
those
the
ones
then
that
are
most
frequently
responded
to
by
your
officers.
D
Yes
from
we're
taking
parking
complaints
out
of
it
again,
parking
enforcement
officers
handle
that
the
order
would
be
traffic
accidents,
check
the
well-beings
nuisance,
complaints,
burglar
alarms,
premise,
checks
and
disturbances
for
the
top
six
couple
times
and.
B
D
Those
are
calls
for
service,
meaning
that
the
call
was
dispatched
to
a
unit,
not
self-initiated,
where
the
officer
came
across
it
on
their
own
and
advised
communications.
A
Chief
chief
cook,
can
you
talk
to
us
about?
A
You
know
how
much
time
you
and
your
your
senior
managers
and
deputy
chiefs
spend
looking
at
this
type
of
data
and
what
kind
of
decisions
do
you
all
make
if
any
about
you
know
what
you
know
level
of
service,
should
the
police
be
providing
or
should
another
city
agency
be?
You
know,
handling
some
of
these
complaints.
C
Well,
we
we
spend
a
little
bit
of
time
doing
what
you
just
spoke
about.
Actually,
this
morning
we
looked
at
data
in
terms
of
how
can
we
get
the
calls
quicker?
You
know
what
is
the
average
response
time
to
a
particular
call?
C
We
look
at
data
as
to
you
know
what
is
the
officer's
committed
time
to
situations?
You
know
if,
if
it's
a
formula
that
the
computer
does,
but
we
can
do
the
formula
also
by
hand,
and
that
came
out
of
northwestern
university
traffic
institute,
that
particular
formula.
You
know
what
is
the
committed
time
for
a
particular
event.
C
We
look
at
this
data.
It
gives
us
a
perspective
on
how
we
can
deploy
people
and
have
a
rapid
response
to
some
of
the
situations
that
take
up
time
in
our
daily
routine.
A
What
is
you
mention
the
the
response
time,
and
that
is
something
that
that
people
in
evanston
our
residents
care
a
lot
about
whether
it's
the
fire
department
or
the
police
department?
What
is
the
police
department's
average
response
time.
C
Like
four
minutes
and
19
seconds,
and
that's
what
we
discussed
this
morning,
I
would
like
to
get
rid
of
the
19
seconds.
C
C
C
So
my
thing
is,
you
know
if
you
get
a
call
dispatch
and
the
beat
officer
whose
responsibility
it
is
to
handle
a
call
in
a
geographic
area,
give
it
to
the
next
beat
and
let
him
float
down
and
get
to
that
call,
and
then,
when
the
other
officer
comes
up,
he
can
get
relief
that
way,
so
it
this
information
that
we
get
out
of
this
cad
system
is
very
important,
but
this
system
is
only
good
is
the
information
that
we
put
in
it.
C
So
we
talk
respectfully
with
our
communications
directors
to
make
sure
that
they're
doing
everything
they
can
to
have
the
people
that
work
under
them
do
a
good
job
in
inputting
the
proper
information,
so
that
we
can
get
good
results
out.
A
You
know,
I
think
it
would
actually
be
good
for
our
viewers
to
understand
you're
a
familiar
face
to
them
chief,
but
you
know
christopher
voss
and
sarah
jones
aren't
and-
and
they
both
play
such
a
key
role
here
at
the
city
when
it
comes
to
policing.
E
The
information
that
needs
to
be
on
them
is
there
we
handle
the
moving
violation.
Tickets,
say:
arrests,
the
incidences
we
do
before
your
request
for
data
that
goes
out
and
the
main
thing
is
making
sure
that
our
system
is
accurate,
so
that,
when
people
ask
for
things
that
we
can
provide,
it
correctly.
C
She
didn't
mention
del
mar,
which
is
important,
is
when
you
request
specific
information
that
may
not
necessarily
the
data
is
in
the
in
the
cash
system,
but
we
have
to
put
it
in
a
readable
format
so
that
people
can
understand
it.
Ms
jones,
she
writes
the
reports
where
that
data
can
be
put
into
just
like
the
information
you
just
saw
that
data
was
put
into
that
format
by
these
people
here
right.
A
D
I
work
under
the
direction
of
the
communications
coordinator
and
in
doing
so
manage
the
911
operators
dispatch
for
both
police
and
fire
department
for
the
city
of
evanston.
D
We
also
maintain
the
radial
infrastructure
as
well
as
phone
infrastructure
in
the
9-1-1
center,
and
I
coordinate
as
well
with
the
local
ems
regional
director
to
do
emergency
medical
dispatching
with
the
communications
or
with
the
communications
personnel,
where
we
provide
pre-arrival
instructions
for
medical
calls.
So
there's
a
lot
of
different
aspects
of
the
job,
but
it's
been
the
whole
day.
Talking
about
that,
but
I'll
leave
it
at
that
somewhere.
A
A
D
Sure
I
believe
in
the
when
I
addressed
the
council
on
monday
this
last
monday.
The
number
that
I
had
determined
using
setting
aside
the
incoming
calls
specific
only
to
police
that
came
into
9-1-1
alone
and
were
dispatched
out.
The
number
was
somewhere
just
north
of
fourteen
thousand
of
them
and
then
ten
thousand
three
hundred
of
them
went
to
fire
so
total
it
was
a
little
more
than
twenty.
Five
thousand
calls
of
the
thirty
nine
thousand
nine
one.
One
phone
calls
that
required
dispatching
a
room.
A
D
C
And
I
don't
know
if
he
has
the
number
you
know
with
the
fire
response
with
those
ten
thousand
or
so
calls
a
number
of
those
calls
also
require
a
police
officer
response.
A
Here's
the
thing
chief,
you
mentioned
a
second
ago
that
you'd
love
to
see
us
take
away
those
19
extra
seconds
and
be
able
to
respond
within
four
minutes
of
a
false
of
a
call
to
911.,
and
I
think
people
look
at
that
and
they
think
okay.
Well,
how
do
you
get
there?
How
do
you
re?
How
do
you
reduce
that?
So
why
don't
you
talk
a
little
about?
How
does
a
police
department
read,
you
know,
increase
their
response
time.
C
How
efficient
is
the
desk
personnel
in
taking
the
information
and
routing
that
information
up
to
dispatch
so
that
it
can
get
dispatched
as
quickly
as
possible,
so
the
input
can
come
in
either
from
the
desk
or
in
a
direct
9-1-1
call
where
it
goes
straight
to
the
communications
bureau,
how
fast
and
how
efficient
they
are,
and
getting
that
information
to
the
police
officer
is
what
we
need
to
look
at
so
we're
looking
at
supervision.
C
You
know
the
supervisor,
knowing
where
this
on
what
his
people
are
doing,
monitoring
the
radio
pushing
people
to
be
as
efficient
as
possible.
I
like
to
listen
to
the
radio
I
don't
like
to
micromanage,
but
I
will
get
on
the
radio.
E
C
A
Now,
when
calls
come
in
to
9-1-1,
does
dispatch
make
a
call
about
whether
this
isn't
a
true
emergency
and
we
need
somebody
out
right
away
or
you
know
no,
I
mean
I'll.
Just
give
you
a
couple
examples
right,
so
I
called
the
police.
I
got
an
offender
vendor
with
somebody
else.
A
You
know
on
chicago
avenue
and
we
need
to
have
the
police
come
out
here
to
you
know,
write
up
a
report,
so
we
can
file
this
with
our
insurance
company
and
all
that
or
you
know,
I
walked
past
the
lee
street
beach
and
it
was
10
o'clock
at
night
and
there's
a
big
bonfire
there.
You
know,
as
opposed
to
you,
know,
there's
a
suspicious
person,
I
think
over
there's
a
suspicious
person
at
my
neighbor's
house.
I
see
him
and
my
neighbor's
gone.
I
don't
know,
what's
going
on
like
how?
A
C
I
think
I
think
it's
done
as
they
come
in.
I
think
the
police
officer
makes
judgment
once
he
gets
the
call.
You
know,
traffic
congestion,
you
know
maneuvering
through
red
lights.
You
know
when
you
don't
actually
have
the
right
under
the
law
to
to
go
through
that
red
light.
You
know
sirens
all
of
that
stuff
helps
us
get
to
the
call
quicker
so
that
decision-making
process
on
how
efficient
that
that
officer
is
gonna.
C
Respond
in
a
way
rests
with
him,
and
the
supervisor
is
a
person
that
is
responsible
for
monitoring
these
calls
and
looking
at
this
at
his
computer
screen
and
knowing
how
long
that
officer
has
taken
to
get
there.
D
And
to
to
address
the
incoming
9-1-1
call
as
well.
9-1-1
operators
are
required
to
ask
a
sequence
of
questions
to
determine
the.
D
Situation,
whether
or
not
it
is
occurring
at
the
time
of
the
call,
many
people
call
9-1-1
with
something:
that's
not
an
emergency.
Something
I
like
to
tell
anybody
who
asked
about
9-1-1
and
what
type
of
calls
you
take
is
it
may
not
be
an
emergency
in
the
end,
but
at
the
time
of
the
call
it's
an
emergency
to
the
person
they
fall.
The
job
of
a
9-1-1
operator
is
to
determine
what
kind
of
response
is
necessary.
D
Based
on
the
questioning.
The
question
asked
during
the
recall
whether
there's
weapons
involved,
whether
this
is
a
call
or
calling
about
something
that
happened
the
other
day.
In
reference
to
your
question
about,
if
I
was
involved
in
a
fender
bender,
if
the
caller
advised
that
they
were
exchanging
information
with
the
other
person,
then
the
911
operator
would
tell
them
well,
we
can
send
an
officer
to
you
for
the
report
or,
if
you
you
have
72
hours
to
come
into
the
station
on
your
own
volition,
to
continue
to
submit
that
report.
D
Those
are
some
of
the
the
the
nuances
to
taking
a
9-1-1
phone
call
and
each
and
every
one
of
our
dispatchers
is
excellent.
At
parsing
out
which?
What
is
an
emergency
and
what
is
not
and
making
sure
that
the
officers
who
respond
are
aware
that
they're
responding
to
a
legitimate
emergency
or
something
that
may
be
questionably
emerging.
C
And
in
conjunction
with
the
fire
department,
sometime
in
early
march,
we
were
teaming
up
with
the
fire
department
to
make
a
how
to
call
9-1-1
video.
C
We
find
that
many
adult
people
don't
know
what
type
of
situation
to
dial
9-1-1
about,
and
a
lot
of
people
like
to
take
the
expeditious
route
of
being
able
to
just
press
9-1-1
versus
calling
the
5
000
number
and
going
through
the
police
debt.
So
we
we
are
going
to
make
a
video
in
conjunction
with
the
moran
center
on
how
to
utilize
a
9-1-1
system
that
keeps
the
dispatchers
from
being
clogged
up.
And
hopefully
people
will
have
a
greater
education
about
the
type
of
things
that
they
should
call
9-1-1
about.
B
B
We
we
heard
first
of
all
about
the
critical
incident
training
that
40
hours
of
training,
that
a
number
of
a
good
number
of
our
officers
have
received,
and
I
think
we
also
learned
that
the
dispatcher,
when
there
are
certain
kinds
of
crisis
phone
call,
calls
that
come
in
the
dispatcher
tries
to
send
an
officer
who's
had
that
critical
training.
So
I
I
was
I'm
just
interested
in
knowing
you
know
what
percent
of
our
9-1-1
calls
do.
End
up.
B
C
Yeah
we
we
we
have,
I
think
we
have
somewhere
all
the
men
in
the
area
of
89,
of
our
150
police
officers
that
have
been
certified
in
critical
incident
training
that
allows
them
to
deal
with
a
number
of
of
situations
that
create
issues
such
as
mental
health,
domestic
violence,
suicides
trauma
to
children
in
certain
situations.
C
So
we
have
the
personnel
trained
up
already
to
be
able
to
deal
with
that,
and
it's
a
continual
process
that
we
utilize
that
that
that
type
of
training
have
a
lot
of
de-escalation
built
in
is
we
have
92
officers,
I
just
we
have
92
of
150
trained
and
incredible
critical
incident
training
as
of
this
day,
so
that
is
a
large
number
of
police
officers.
C
When
you
look
at
it's
a
one-week
class,
it's
costly,
because
when
we
send
our
officer,
if
that
officer
takes
us
below
the
minimum
manning,
we
have
to
hire
back
a
police
officer
on
the
street.
So
this
is
a
the
city
has
invested
great
money
and
look
in
having
the
police
officers
being
able
to
do
the
best
job
in
some
of
the
critical
incidents
responsible
and
it
has
paid
dividends
numerous
times.
We've
had
police
officers,
talk
citizens
out
of
suicidal
events.
C
You
know
when
we
have
shootings
they're
there
to
calm
the
family
and
able
to
communicate
with
them
in
an
effort
to
get
the
information
that
we
need
to
push
the
investigation
forward.
So
it
is
a
really
good
thing:
chicago
police.
They
struggle
because
of
the
size
of
the
organization
to
have
a
number
of
cit
trained
officers
on
each
ship,
but
at
everstein
now
we
we
way
ahead
of
the
curve.
D
In
addition,
all
16
cell
communicators
also
observed
that
same
training
that
did
not
go
through
the
same
level
that
they
observed
the
video
portion
of
that
training,
and
then
they
follow
each
month.
They
take
two
different
continuing
education
classes
that
are
provided
to
us
through
third
parties
that
specifically
focus
on
dispatching
and
the
role
of
a
dispatcher
in
such
things
as
suicidal
callers,
mental
health
issues,
and
that
they
are
up
to
date
on
that,
and
we
will
continue
to
keep
them
up
to
date
on
that.
D
D
Every
day
you
get
a
beep
roster
and,
along
on
that
deep
roster
are
all
of
the
specialties
that
an
officer
might
have,
and
it's
simply
this
mark
right
next
to
the
officer
cit,
and
so
they
use
that
as
a
reference
at
all
times
when
when
a
cit
necessary
call
comes
in
they
look
for
that
officer
and
that
officer
is
sent
as
the.
If
not
the
primary
you
get.
Definitely
that's
the
backup.
A
Okay,
do
we
we
had
another
question:
come
in,
come
in
from
rabbi
klein
who's,
one
of
our
chaplains
to
the
police
department.
Does
the
epd
track
the
nature
of
a
call
as
a
racist
or
anti-semitic
incident?
So,
in
other
words,
when
it
comes
to
hate
crimes,
do
we
separately
track
those
with
a
nature
code
of
some
sort.
E
E
A
C
Yeah,
because
you
know
any
any
crime
has
you
know
it
has
elements
to
the
offense.
So
you
know,
when
officer
goes
to
a
particular
type
of
call,
whether
it's
a
hate
crime
or
battery
he's
trying
to
determine
the
elements
of
the
offense
that
would
constitute
battle
or
the
elements
of
the
offense.
That
would
constitute
a
hate
crime,
and
that
comes
from
a
continuous
review
of
the
illinois
compiled
that
where
it
has,
the
elements
of
each
crime
gets
built
into
the
law,
and
they
can
look
that
up
on
their
computers.
A
Okay:
okay,
I
want
to
go
back
to
the
police
department's
average
response
time
that
you
cited
as
four
minutes
and
19
seconds
to
get
to
a
to
a
steam,
and
you
talked
about
you
know
how
you
reduce
that
response.
Time
is,
you
know
great
supervision,
efficiency
of
desk
personnel.
A
You
know,
I
know
some
people
are
probably
thinking.
Well,
you
had
more
officers,
I
had
more
officers,
I
I
can
have
more
and
I
I
can
tell
you
at
this
moment
in
time.
That
is
not
going
to
happen
really
because
of
you
know
the
situation
we're
in
with
the
pandemic
and
the
funding
pressures
and
revenue
pressures
and
expense
pressures
on
local
governments
all
around
all
around
this
country.
A
But
another
way,
potentially
chief
right
to
increase
response
time
is
to
take
a
hard
look,
which
I
know
the
human
services
committee
is
and
your
team's
working
with
them
on
all
those
different
responses.
Right
that
that
mission,
mr
boss,
just
showed
us
some
of
on
the
screen
and
asking
ourselves
you
know:
do
these
types
of
incidents
require
a
you
know,
police
officer
to
be
the
one
that
responds
right.
I
mean,
if
you
part
of
it,
I
look
at
it.
As
I
say.
Okay,
if
we
get
you
know
50,
what
do
we
say?
A
We
got
14
000
calls
that
police
officers
have
to
respond
to.
Is
there
a
way
that
either
we
reduce
those
number
of
calls
right
by
either
saying
hey?
Somebody
else
can
do
this
and
that's
less
expensive
have
somebody
else,
do
it
or
we
educate
our
residents
and
so
forth
to
say,
hey,
you
know,
some
of
these
don't
actually
require
the
police.
You
should
really
call
3-1-1
on
these
calls
and
somebody
from
public
works
can
go
out
and
you
know
check
that
you
know
nuisance
property
or
whatever
it
may
be.
C
Right
well,
when
you
look
at
part
one
and
part
two
crimes
and
in
particular,
part
two
crimes.
If
it
is
a
cold
incident
so
like
we
could
have
a
cold,
auto
theft,
you
know
our
death
happened
yesterday.
That
is,
you
know.
That
is
certainly
something
that
could
be
done
by
a
community
service
officer.
If
we
had
those
type
of
personnel
here
and
when
you
look
at
the
number
of
nature
cold
calls
that
we
have,
which
a
lot
of
times
tend
to
be
more
quality
of
life.
B
Well,
I
do
think
that
would
be
helpful,
but
I'm
thinking
about
you
know,
for
example,
a
mental
health
call
that
was
coded
on
one
of
the
charts
that
we
saw
earlier
in
this
hour,
and
so
what
I'm
interested
in?
What
is
the
outcome
for
the
person
in
crisis,
and
so
when,
when
epd
responds,
is
the
person
is
the
risk?
Is
the
outcome
that
the
person
has
taken
to
north
shore
hospital,
for
example,
or
if
there
were
a
mental
health
professional
responding?
Would
the
outcome
be
different?
C
You
know,
I
think
that
on
the
back
end
of
getting
because
what
happens
when
we
go
to
these
mental
health
calls,
we
take
the
person
to
the
hospital
and
then
a
couple
of
days
later,
we'll
see
them
again.
C
So
the
question
becomes
in
our
mind,
is:
is
this
person
really
getting
the
assistance
that
he
needs
right
or
recovery
and
get
him
back
into
the
mainstream
floor
society
so
being
able
to
have
a
response
that
will
ensure
that
a
person
is
going
to
a
counselor
to
get
his
medication
or
or
assisting
the
domestic
violence
victim
and
getting
out
the
court
and
getting
the
order
of
protection?
C
You
know
that
keeps
us
from
coming
back
to
these
calls
over
and
over
again,
which
that
will
reduce
the
number
of
responses
that
we
have
if
we
had
good
advocacy
and
the
evanston
police
department
was
one
of
the
pioneers
in
law
enforcement
for
having
advocates
and
certified
social
workers
within
the
police
department,
and
that
came
in
under
chief
logan
back
in
1984
when
he
had
six
advocates
in
the
station
and
then
we
had
youth
advocacy.
We
have
four
youth
advocates
in
the
station.
Also,
those
type
of
follow-ups
is
important.
C
In
reducing
the
number
of
times
we
may
have
to
interact
with
a
person
because
they
will
ship
the
person
into
a
program
that
will
help
them
deal
with
the
issue
that
they're
having
so
I
I
do
understand
that
would
be
talking
about
ultimate.
But
when
you
look
at
the
number
of
nature
codes,
we
have
that
the
police
officer
responds
to
I'll,
give
you
an
example.
You
know
at
the
football
games
up
north,
you
know
they
have
public
drinking
and
public
urination
around
people's.
C
If
we
had,
you
know
a
response
from
a
community
service
officer
to
deal
with
that,
the
police
officer
could
deal
with
a
more
serious
nature,
call
right
sure.
D
C
D
Wanted
to
address
real
quickly,
the
the
the
data
that
you're
seeing
in
nature
codes
is
indicative
of
how
it
all
comes
in
it's,
not
it's,
not
one
hundred
percent
or
a
correlation
to
how
the
call
ends
up.
So
what
you
see
as
a
mental
health
situation
and
a
nature
code
could
very
well
have
turned
into
a
misunderstanding
once
the
officer
responds
on
scene.
If
that
situation
is.
E
D
As
it
is
presented
to
the
9-1-1
operator
or
to
the
desk
officer
and
that's,
why
there's
two
separate
systems,
one
being
the
cad
system
which
tells
you
the
data
as
it
as
it
comes
in
via
call
and
the
rms
system
which
sarah
our
employees
are
in
charge
of,
and
that
is
the
final
say
of
what
had
happened
during
the
call.
So
it's
important
to
know
that
and
not
to
misconstrue
this
data.
B
I
think
that'd
be
helpful
for
us,
as
on
the
committee,
to
understand
those
two,
the
cad
system
compared
to
you
know
what
real
people
do
in
terms
of
I
I
think
that
that's
not
exactly
a
clearer,
I
don't.
I
don't
think
we
have
a
clear
understanding
of
that,
so
that
would
be
helpful.
C
C
A
C
Well,
we
do
work
with
connections
for
the
homeless.
You
know
we
have
people
sleeping
in
bus,
shelters
all
up
and
down
howard
street
and
the
officer
will
respond
there
and
call
connections
for
the
homeless
and
they
do
respond
or
we'll
take
the
person
to
a
shelter.
C
We
even
have
a
system
where
we
had
a
person
transported
by
taxi
and
a
taxi
company
cooperates
by
calling
us
when
they
drop
the
person
off,
because
a
lot
of
people
we
found
along
howard
street
want
to
go
down
to
pacific
gardens
mission
down
right
off
roosevelt
road.
So
we
do
work
with
these
agencies
either
that
day
or
through
follow-up,
with
our
problem-solving
team.
In
addressing
some
of
these
issues,
yeah.
A
I
would
agree
chief
and
chelsea,
I
can
tell
you
like
I've,
gotten
emails
about
homeless
issues
or
other
issues
around
town
and
there's
a
non-profit
in
town
who
really
is
sort
of
the
leader
on
those
issues,
and
I
may
send
a
note
to
the
chief
of
police,
but
I'm
also,
you
know
sending
it
to
betty
bogg.
You
know
the
head
of
the
connections
or,
to
you
know
patrick
keane
and
devlin
at
the
moran
center
or
whatever
it
may
be.
A
So
I
do
think
there
is
a
lot
of
collaboration,
there's
always
opportunities
for
more
of
that
here
in
evanston.
I
know
we're
we're
coming
up
on
our
hour.
There's
just
a
couple
other
questions.
There
was
sort
of
straggler
questions
to
this
discussion,
but
I
think
I'd
like
to
get
them
asked
chief
jennifer
asked
is
all
of
evanston
patrolled.
Equally,
perhaps
you
could
just
explain
to
our
viewers
how
you
set
up
deployments
and
patrols
around
around
the
city.
C
Yes,
sir,
we
got
eight
beats.
Each
beat
is
assigned
to
an
officer
a
patrol
car.
Some
of
those
beats
have
two
man:
cars.
Where
you'll
have
two
officers
in
a
car.
They
do
random
patrol.
C
That
is
the
order
of
the
day,
random
randomized
patrols,
high
visibility
patrol
then,
on
top
of
that,
we
may
have
joined
between
hours
of
four
to
twelve.
We
may
have
five
or
six
extra
detectives,
five
or
six
tactical
officers
and
juvenile
officers,
who
also
do
randomized
patrol,
so
they'll
float
the
specialized
units
afloat
to
wherever
the
action
is
going
on
in
town
it.
You
know,
in
addition
to
having
that
beat
officer.
C
When
we
have
a
a
situation,
it
could
be
a
shooting,
let's
just
say,
along
the
howard
street
court
or
whether
it's
on
the
chicago
side
or
the
everson
side,
we'll
do
saturation
patrols
for
high
visibility
down
there,
because
you
got
people
getting
off
of
the
train.
I
want
them
to
see
a
police
officer
when
they
get
off
the
train
and
feel
that
they
can
walk
on
safely
or
patronize
any
of
the
businesses.
That's
along
the
way
there.
So
you
know,
are
they
patrolled?
C
The
same
in
a
way:
yes
because
they
have
officers
assigned
to
each
beat
and
they're
supposed
to
stay
in
that
geographic
location,
but
they
can
be
pulled
out
in
an
emergency
situation,
for
instance
like
if
we
had
a
shooting.
We
try
to
get
as
many
officers
over
there
as
possible
to
stabilize
the
scene
set
up.
You
know
the
boundaries
for
the
crime
scene
and
to
hold
back
the
public
until
the
investigators,
but
it
is
a
systematic
way
of
of
beat
deployment.
C
It's
based
on
population.
We
do
population
based
deployment,
you
know
so
that
is,
it
has
always
been
the
deal.
Is
it
possible
to
re-look
at
that?
You
should
look
at
that
every
five
or
so
years.
You
know
some
time
ago.
I
think
it
was
in
the
mid
90s
beat
71,
which
covers
the
whole
south
end
of
evanston
was
split
up
and
we
made
beat
78
to
give
it
a
shorter
response
time
in
that
area,
where
we
were
having
a
lot
of
problems
in
the
night.
C
Yes,
like
we'll
we'll
increase
patrols
in
areas
where
we
have
trouble
like,
for
instance,
we
had
true
homicides
in
b77,
so
not
only
did
we
have
the
b
car,
we
had
two
saturation
cars
and
a
number
of
specialized
units
patrolling
that
one
geographic
area
and
the
reason
you
do
that
is
because
you
want
to
erase
fear
from
the
public's
mind.
You
want
the
public
to
know
that
we
are
in
response
to
what's
going
on
in
your
neighborhood
and
we're
trying
to
make
you
feel
safe
as
you
go
and
come
through
your
daily
life.
A
C
Yes-
and
that
is
a
collaborative
effort,
not
all
you
know
not
just
with
me,
as
the
chief
I
mean
the
three
deputy
chiefs
in
any
specialized
unit
that
may
have
information
about
a
particular
area,
a
particular
crime,
that's
being
or
just
taking
place
in
a
in
the
area.
We
all
come
together
in
our
deployment
meetings
and
determine
how
we're
gonna
attract
a
specific
type
of
crime
within
our
neighborhood.
A
Thank
you
chief,
all
right
we're
going
to
wrap
up
with
a
question
from
a
reporter
here
in
town
jeff
who
asked-
and
this
is
a
little
off
topic,
but
I
want
to
get
it
in
because
I
know
he
emailed
this
as
well,
and
it's
dealing
with
the
radio
systems
that
our
police
use.
Why
is
the
epd
moving
to
an
encrypted
radio
system
and
if
you
can
explain
to
viewers
what
that
means
and
will
it
help
keep
officers
safe
and
make
criminals
less
likely
to
listen
into
what
police
are
doing?
C
Well,
it's
certainly
not
about
less
transparency
and
secrecy,
the
evidence
police
department.
We
got
16
dispatchers
here,
we've
been
on
a
on
a
radio
system
for
the
last
50
years
in
a
four
and
500
megahertz
range,
where
anybody
with
a
scanner
can
listen,
but
we
we're
going
to
the
state
police
radio
network,
which
is
star
con.
C
It
is
an
encrypted
radio
system.
This
is
the
trend.
It's
been.
The
trend
for
the
last
15
or
20
years
have
an
encrypted
radio
system.
The
cook
county
radio
system
is
encrypted.
C
We
don't
program
the
radios
we
just
paid
a
fee
to
to
be
on
the
radio
system,
and
it's
important
that
we
be
on
this
radio
system,
because
under
the
system
we
are
now
we
can't
communicate
with
skokie
will
met
glenview.
We
can't
we
can't
communicate
with
any
of
our
neighbors.
Northwestern
starcom
radios
gives
us
the
flexibility
to
listen
and
communicate
with
our
our
neighbors.
C
That
helps
us
in
situations
where
we
may
need
their
assistance.
Everybody
in
cook
county
is
either
on
starcom,
which
is
the
state
police,
radio
network
or
the
cook
county
radio
network,
and
they
are
encrypted.
We
don't
have
the
code
plugs
for
these,
they
they're
using
aes
encryption,
so
that
is
a
decision
of
the
county
and
the
state
police,
and
we
are
happy
to
be
a
part
of
that.
A
A
Managing
the
incident-
that's
actually
one
of
the
biggest
things.
You
know
that
when
my
company
comes
in
and
does
after
action
reviews
after
these
big
events,
the
lack
of
interoperability
in
communication
is
a
huge
issue.
It
always
seems
to
come
up.
C
And
the
radio
system
it
allows
us
to
communicate
down
state.
We
can
communicate
with
anybody
in
illinois
if
we
need
to.
A
Let
me
ask
you
this:
what's
the
I
mean
just
based
on
the
question,
what's
the
downside
to
this
I
mean
there,
are
you
know,
residents
out
there
right
that
like
to
tune
in
and
know
what's
going
on
in
terms
of
different
calls,
so
they'll
no
longer
be
able
to
to
have
that
access
or
the
media
maybe
used
to
do
that
and
they're
not
able
to.
Is
that
the
downside.
C
Well,
the
the
the
fcc
that
they
realized
that
they
ordered
everybody
to
move
off
of
the
4
4
to
512
megahertz
range
10
years.
They
gave
us
15
years
or
so
to
do
it,
and
now
is
the
time
ever
since
should
have
been
done
it,
but
nevertheless
we
are
have
moved.
We
have
purchased
our
radios
and
those
frequencies
are
going
to
go
by
the
wayside.
C
C
It
is
no
way
that
we
said
well
we're
going
to
move
to
these
particular
frequencies,
so
that
the
public
can't
hear
us
is
just
the
way
the
radio
system
is
designed
and
managed
by
the
state,
police
and
cook
county
got.
A
It
got
it
well.
Thank
you.
Thank
you,
chief
for
taking
that,
for
taking
that
question,
I
think
we
were
able
to
hit
all
the
questions
that
people
had
and
that
they
they
message
in
via
facebook
today
I
know
it
was
just
a
sort
of
a
conversation
today
and
you
weren't,
able
to
like
see
a
bunch
of
data
up
on
the
screen.
A
I
do
promise
you
that
the
conversations
that
the
human
services
committee
is
having
being
chaired
by
alderman
ravel
is
going
to
get
into
that
that
information
can
be
found
in
the
packets
that
human
services
committee
will
put
up.
I
also
want
to
give
a
shout
out
right
now
for
where
you
can
find
the
epd
annual
report
that
mr
voss
mentioned
at
the
beginning.
It
is
chock
full
of
information.
A
It
was
in
a
recent
city
council
packet,
so
all
the
city
council
members
were
able
to
review
it,
but
chief
or
christopher,
could
you
let
people
know
where
online
can
they
find
the
epd
annual
report.
C
It's
on
the
city
website
and
it's
under
records
on
the
city
website.
A
All
right,
but
if
you
just
googled,
if
you
were
just
like,
I
take
me
too
long
to
find
that
records
page.
Just
google
epd
2019
annual
report,
a
police
report,
and
it
should
it
should
come
up
and
you
should
be
able
to
find
it
there
and
again,
it's
a
very
good,
thorough
report
that
really
drills
into
some
of
the
data
that
we
talked
about
today,
you're
going
to
hear
more
about
that
over
the
next
month.
I
appreciate
everybody
tuning
in
we're
going
to
do
this
again
next
week.
A
It
is
going
to
be
a
a
great
panel,
a
perspective
from
residents
here
in
evanston
that
have
been
impacted
by
use
of
force
in
in
the
past
and
that'll,
be
next
monday
august
17th,
and
then
we'll
do
two
more
sessions
after
that.
So
thank
you.
Thank
you
chief.
Thank
you,
mr
vaughn.
Thank
you,
miss
jones,
alderman
revell,
and
thank
you
to
the
folks
who
work
behind
the
scenes,
anderson,
castillo
and
patrick
degnan
for
putting
this
on
we'll
see
you
all
next
week.
Thank.