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From YouTube: January 10, 2023 - Rental Property Registration
Description
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A
A
A
And
as
we
go,
if
people
want
to
just
type
in
the
Q
a
or
in
the
chat,
if
this
is
your
first
time
registering
or
if
you've
already
been
in
there
and
you're
just
sort
of
updating
that
way,
I
can
sort
of
tailor
the
the
presentation
to
where
everybody
is.
A
So
for
introductions
there
is
myself
Andrea
Kennedy,
who
I
probably
talked
to
most
of
you
at
this
point
about
registering,
but
also
on.
The
zoom
today
is
Andrea
Pena,
who
also
assists
our
landlords
and
property
managers
with
registration
and
invoicing,
and
some
of
you
have
also
talked
to
Jessica
spikes
who
helps
us
with
this
as
well.
So
if
you
have
questions
you'll
most
likely
be
talking
to
one
of
the
three
of
us
on
the
rent,
stabilization
team.
A
Okay,
so
how
the
webinar
is
going
to
work
today,
is
that
I'll
be
giving
the
presentation
and
then
you
all
can
use
the
Q
a
or
the
chat
or
you
can
even
use
the
raise
hand
function.
If
you'd
like
to
ask
any
questions,
I
like
to
keep
these
pretty
casual
and
as
we're
going
through
it,
if
something
pops
up
that
you
have
a
question
about
or
that
I
went
too
fast,
just
type
it
in
and
I
can
cover
it
right
there
on
the
spot.
A
So
that
way
we
don't
have
to
go
back
and
do
it
again,
but
yeah.
Just
just
if
something
comes
to
your
mind,
shout
it
out
and
we
can.
We
can
sort
of
do
it
that
way
all
right,
but
there
will
of
course
be
time
at
the
end
for
open
questions
or,
if
I
didn't
cover
something
that
you
have.
A
question
about.
I
can
demonstrate
that
at
the
end,
as
well.
A
Okay,
so
our
agenda
today
we'll
do
a
very
quick
overview
of
the
csmra
and
just
to
just
to
make
sure
everyone
knows
that
they're
covered
or
not,
and
then
we'll
talk
about
the
rental
housing
fee
that
just
went
out
I
think
last
week
and
then
we'll
get
into
property
registration
talk
a
little
bit
about
exemptions
and
then
we'll
jump
into
the
tutorial
usually
takes
about
an
hour
that
we
could
sort
of
plan
for
that.
But
if
there's
a
lot
of
questions,
we'll
stick
around.
A
All
right,
so,
let's
do
a
quick
overview
about
the
csfora,
so
this
was
a
voter
approved
measure,
so
it
was
approved
by
the
voters.
B
A
Mountain
View
and
the
intent
is
to
stabilize
the
community
by
reducing
housing
turnover
in
certain
types
of
rental
units
and
in
Mountain
View.
That's
the
majority
of
our
rental
units,
and
it
does
this
in
three
main
ways.
So
first
is
by
stabilizing
the
rents.
So
those
are
those
annual
rent
limits
that
we
set
every
year.
Number
two
is
providing
eviction
protection,
so
there
are
nine
specific,
just
cause
reasons
that
tenants
are
allowed
to
be
terminated
from
their
units
and
then
finally
ensuring
a
fair
rate
of
return
for
property
owners
on
their
rental
properties.
A
And
who
is
covered
so,
as
I
was
saying,
most
of
our
multi-family
properties
in
Mountain
View
are
going
to
be
covered
because
they
were
built
before
December
23rd
2016,
which
is
when
the
csfra
went
into
effect.
But
we
do
have
two
different
types
of
coverage
in
the
cities
that
we
have
fully
covered
rental
properties
and
partially
covered
rental
properties.
A
There
are
going
to
be
properties
that
have
three
or
more
units
on
a
parcel,
however,
duplexes
are
exempt.
So
if
you
have
sort
of
one
of
those
different
type
of
properties
that
have
a
duplex
and
a
single
family
home,
the
duplexes
are
going
to
be
exempt
from
that
property
and
then,
finally,
our
government
are
subsidized.
Rental
units
are
also
exempt
and
then
for
our
partially
covered
properties.
A
All
right
now,
let's
talk
a
little
bit
about
the
2023
rental
housing
fee,
I'm
still
getting
used
to
saying
2023.
The
excuse
me
if
I
messed,
that
up
all
right.
So
our
rental
housing
fee
in
general
is
a
fee
that
dcsfa
required
our
landlords
to
pay
and
it's
established
by
our
rental
housing
committee
and
it
funds
the
reasonable
and
necessary
expenses
that
are
necessary
for
implementing
the
csfra.
So
it
pays
for
things
like
City
staff.
A
It
pays
for
the
third
party
contractors
that
we
use
our
legal
counsel
who
attends
all
of
our
meetings
and
gives
us
legal
advice
on
how
to
implement
the
law.
It
also
pays
for
our
hearing
officers.
So
if
you've
ever
filed
a
petition,
you
know
how
important
our
hearing
officers
are
there.
A
A
A
And
here's
just
a
little
screenshot
of
what
the
invoice
looks
like
so
you'll
notice.
For
most
of
our
properties,
we
have
our
community
community
stabilization
and
fair
rent
act,
which
is
a
csfra
rental
housing
fee,
and
it's
also
paired
with
the
multi-family
housing
inspection
fee.
So
usually
you'll
see
two
bills
together.
They
are
for
different
programs,
but
they
are
on
one
invoice
and
the
contact
information
is
up
at
the
top.
So
if
you
have
questions
for
multi-family
housing,
you
can
contact
them
directly
as
well.
A
All
right,
so,
let's
talk
about
property,
registration
and
I.
Do
realize
I'm
sort
of
flying
through
this
part
of
the
presentations
that,
if
you
have
questions,
please
just
type
them
in
the
Q
a
the
chat
or
raise
your
hand
and
I'll
pause,
and
we
can
get
into
any
of
these
topics
a
little
bit
more
deeply.
A
A
So
there's
a
few
things
in
the
registration
that
you
have
to
do
annually
and
one
of
those
things
is:
if
you
have
any
unit
exemptions
on
your
property,
you
have
to
input
those
each
year,
so
that
would
be
for
the
most
part.
If
you
have
an
owner
occupied
unit
or
if
you
have
an
immediate
family
member
who
is
living
in
one
of
your
units,
a
spouse,
a
child,
a
grandparent,
you
would
need
to
file
that
exemption
annually.
A
Other
things
you
need
to
do
for
your
mandatory
property
registration
is
update
certain
information
within
30
days
of
that
change
happening
on
the
property.
So
if
you
have
a
new
tenancy
or
if
a
tenancy
is
terminated,
if
there's
a
change
in
ownership
or
Management
contact
information,
you
want
to
make
that
change
to
the
database
within
30
days
of
it
taking
place
and
then
finally,
one
of
one
thing,
that's
really
important
that
you
can
do
online
is
file
the
required
notices.
A
So
these
notices
have
been
required
to
be
submitted
to
the
rental
housing
committee,
which
is
also
the
city
since
this
law
has
been
in
place.
However,
we
have
created
a
space
on
the
registration
website
where
you
can
upload
them,
and
it
just
makes
it
a
little
bit
easier.
We
think
so
that
would
be
termination
notices,
termination
known
as
follow-up
documents,
which
I'll
talk
about
in
just
a
second
Bank
to
rent,
increased
notices
and
tenant
buyout
agreements.
A
Okay,
so
I
do
like
to
go
over
the
termination
notice
follow-up
documents
in
a
little
more
detail.
I
think
it's
one
of
our
lesser
known,
documentation
requirements.
A
So
for
this
type
of
of
document,
that's
required
to
be
submitted
to
the
city.
You
do
have
to
file
a
copy
to
the
city
if
you've
served
any
of
these
or
if
this
situation
has
happened
to
one
of
your
tenants.
So
most
of
you
are
familiar
with
termination
notices,
so
if
you've
server
notice
to
the
tenant,
you
have
to
also
serve
a
copy
to
the
city
within
three
days.
A
A
All
right,
so
this
is
just
a
little
screenshot
before
we
jump
into
it
of
what
the
database
looks
like
and
there's
a
list
of
the
things
that
you
can
do
on
the
site,
so
you
can
manage
multiple
properties.
This
is
especially
useful
for
property
managers
who
might
manage
multiple
buildings
within
Mountain
View.
A
A
All
right,
I'll
go
through
exemptions
as
well
in
case
there's.
Anyone
who
has
any
here
okay,
so
there
are
two
different
types
of
exemptions
and,
depending
on
the
exemption
that
you
have,
you
can
reduce
the
rental
housing
fee,
bye,
96
dollars
per
unit,
so
this
year
the
fee
is
96.
So
if
you
have
an
exempt
unit,
it
will
reduce
the
cost
of
your
rental
housing
fee.
A
So
we
do
have
property
exemptions
and
won't
spend
too
much
time
on
those,
because
most
people
have
already
claimed
those
who
qualify.
But
if
your
property
is
built
after
the
law
went
into
effect
or
if
you
have
a
subsidized
rental
property,
which
is
the
entire
property,
then
those
entire
buildings
will
be
exempt
from
the
csfra
now.
A
What
applies
to
most
of
our
property
owners
in
the
city
are
unit
exemptions,
so
that
would
be
when
it's
the
owner,
who
occupies
the
unit
or
an
owner's
immediate
family
member
who
occupies
the
unit
or
if
you
have
a
duplex
on
your
property,
those
would
all
be
exempt
and
they
would
reduce
the
cost
of
your
rental
housing
fee
by
the
number
of
exempt
units.
So
it's
important
to
file
those
exemptions
online
because
that's
how
we
communicate
with
the
finance
department
to
reduce
your
rental
housing
fee
invoice.
A
Okay,
so
I'll
start
with
the
PowerPoint,
then
I'm
going
to
jump
over
to
the
website,
so
our
website
for
registering
your
property
is
mvrent,
Dot,
mountainview.gov,
and
so
that's,
where
you're
always
going
to
go
to
update
your
registration
and
to
submit
your
registration
every
year.
If
you
are
interested
in
looking
at
our
online
user
guide,
you
can
go
to
mountainview.gov,
rent
stabilization,
slash,
registration
guide
and
it's
basically
a
step-by-step
walkthrough
and
how
to
register
your
property,
and
so
it
looks
just
like
this
is
going
to
be
so
step,
one
step,
two
step
three.
A
It
goes
through
it
just
like
that,
all
right
so
step
one
if
you
are
brand
new
to
registering
you've,
never
been
on
the
website
before
again,
you
want
to
go
to
that
mvrent.mountainview.gov
website
and
then
you'll
be
met
with
these
two
icons.
Here
we
have
a
landlord
login
and
a
tenant
login.
You
want
to
click
on
the
landlord
icon.
A
And
then
it
will
ask
you
to
log
in
if
you're
new,
you
want
to
make
sure
that
you
go
there
you
go.
You
would
like
to
create
an
account
if
you're,
a
first-time
user
and
then
another
pop-up
will
come
up
and
it'll
ask
you
to
register.
So
you
want
to
put
your
first
name.
Your
last
name.
Phone
number
is
optional,
your
email
address
and
you
want
this
to
be
an
email
address
that
will
become
your
user
name.
A
So
if
you
have
more
than
one
person
who
needs
to
access
the
property
registration
a
lot
of
times,
what
properties
will
do
we'll
use
a
company
email
address
instead
of
a
personal
email
address
that
way,
they'll
have
a
company
login,
because
only
one
user
can
claim
one
property,
so
you
can't
have
different
users
all
be
able
to
access
one
property.
A
A
One
number
and
I
also
believe
it
needs
a
special
symbol.
So
once
you
do
that,
you
click
submit
and
then
you'll
see
this
green
pop-up.
That
says,
email,
verification
pending.
A
All
right,
so,
once
you
get
to
that
step,
you
want
to
go
back
over
to
your
email.
That's
the
email
that
you
use
to
create
that
registration
you'll
have
an
email
from
CA
support
at
3disystems.com.
3Di
systems
is
the
company
that
we
use
to
create
this
database.
So
that's
where
the
email
is
coming
from
and
you'll
have
a
link
here
to
activate
your
account,
go
ahead
and
click
on
that
link.
A
You'll
be
taken
back
to
the
internet
and
it
will
say
that
your
account
has
been
activated
and
then
you
can
click.
This
little
go
home
button
here.
If,
for
some
reason
you
get
stuck
on
this
point
and
you're
not
receiving
an
email
verification
just
reach
out
to
us,
and
we
can
have
3D
eye
troubleshoot
from
the
back
end
to
verify
your
account
and
see
it
happen
once
or
twice
it's
unusual,
but
just
in
case
it
happens
to
you,
we
can
fix
that.
A
A
A
And
then
update
the
information
that
already
you
already
have
in
here,
but
I'm
gonna
go
ahead
and
start
as
if
I
did
I,
don't
ever
have
a
property
in
here.
So
let's
add
a
property.
A
A
A
A
So
if
you
haven't
received
your
invoice
or
you
can't
find
your
PIN
or
it's
not
working
we're
gonna
I'm
gonna
share
our
contact
information
at
the
end
just
shoot
us
an
email
and
we'll
look
it
up
for
you.
A
It
says:
registration
open
is
the
status,
which
means
you
can
come
in
and
freely
edit
and
freely
add
information
as
you
please,
and
we
need
to
do
three
things.
We
need
to
add
our
unit
information.
We
need
to
add
our
owner
contact
information
and
we
need
to
add
manager,
contact
information.
B
A
A
You
can
see
what
our
APN
is.
You
can
see
that
the
property
is
fully
covered.
Our
address
how
many
units,
our
registration
status,
is
open.
If
we've
paid
this
year's
the
2023
rental
housing
fee
if
previous
years
have
been
paid
again,
this
is
just
fake.
So
this
is
not
true
for
this
property.
We
were
just
testing
it.
A
So
in
this
case
we
said
that
they
hadn't
paid
2020
and
2022,
and
so
that
all
shows
up
in
the
overview
and
I
do
want
to
just
mention
to
everyone
that
this
section
only
is
going
to
be
it's
publicly
searchable,
so
tenants
can
search
in
other
landlords
can't
search
it.
You
can
search
it
for
yourself.
If
you
go
to
the
the
real
website,
this
information
will
be
accurate
and
correct
for
the
property.
A
So
if
you
have
no
information,
you
just
start
from
scratch.
You
go
all
the
way
over
to
the
right
here
and
add
a
contact
so
just
as
another
tip
on
the
website
in
general.
If
you
need
to
do
any
type
of
action,
the
button
for
it
is
going
to
usually
be
all
the
way
over
to
the
right
hand,
side
of
the
screen
and
that's
where
a
lot
of
our
action
buttons
are
going
to
be.
A
A
A
A
A
And
then,
finally,
at
the
bottom,
we
always
want
to
make
sure
we
scroll
down
in
the
pop-ups,
because
if
you
just
come
in,
you
won't
necessarily
see
the
bottom
I
like
to
use
my
mouse,
which
has
a
little
rolly
ball,
but
some
people
like
to
use
the
actual
roll
on
the
side.
It's
kind
of
hard
to
see.
This
is
dark,
gray
bar
on
the
side
and
it
can
scroll
down.
A
And
our
mailing
address,
so
this
is
the
address
that
we
want
to
get
our
run
stabilization
information.
So
if
you
want
your
fee
invoice
to
come
here,
if
you
want
your
newsletters
to
come
here,
your
postcards,
this
is
going
to
be
the
address
you
want
to
put
in
for
them.
So
if
it's
the
same
as
your
home
address,
you
can
click
this
little
button
here
and
it
will
auto
populate
for
you.
If
it's
different,
maybe
it's
a
PO
Box.
A
A
A
We
can
edit
it
and
it
just
takes
us
right
back
in
there
or
if
it's
all,
totally
wrong
and
there's
a
new
owner.
We
can
just
delete
it
and
start
over
so
either
one.
But
again
our
our
action
buttons
are
going
to
be
over
here
to
the
right
hand,
side
Okay,
so
we've
done
the
owner,
but
we
still
need
to
do
the
manager.
As
you
see,
we
still
have
this
exclamation
point
saying
you're
not
done
here
yet
so,
let's
go
in
here
to
the
contact
and,
let's
add
manager.
B
A
A
A
If
there's
anybody
else,
you
want
to
add
like
if
you
have
more
than
one
manager
or
if
you
have
a
spouse
or
a
child,
that
you
want
to
add,
you
can
keep
adding
people
under
other
and
just
add,
as
many
people
as
you
think
are
necessary,
but
if
it's
just
owner
manager,
that's
totally
fine.
We
can
go
back
over
to
addresses.
A
So
if
we
scroll
down
you'll,
see
a
summary
here
of
bedrooms
type,
that's
gonna
Auto
populate
as
you
enter
in
your
unit
information.
So
you
don't
need
to
do
anything
here.
That'll
come
in
as
you
fill
out
your
information,
but
underneath
you'll
see
the
property
address
and
you'll
see
this
chart
is
blank,
so
we
need
to
add
in
our
unit
information
and
there's
different
ways
for
us
to
do
that.
So
if
you
have
a
larger
property-
and
you
want
to
add
all
at
once-
you
can
do
that
in
an
Excel
spreadsheet.
A
And
then
this
pop-up
will
be
here
and
there's
two
things
you
can
do
so
if
you're
brand
new
and
you've
never
done
this
before
you
want
to
leave
it
here.
To
this
add
units
button,
if
you're
updating,
if
you've
already
done
this
before
and
you
just
want
to
update
rent
amounts,
you
can
update
existing
units
and
so.
A
A
And
then
it
will
bring
you
to
this
Excel
spreadsheet
or
you
have
an
example
line
and
then
you
can
enter
in
your
units.
One
two
three
four
there's
drop
downs
if
it's
occupied,
if
it's
vacant
so
you're
going
to
want
to
fill
out
this
spreadsheet
for
your
property
and
the
thing
to
be
the
most
careful
about
when
you're
doing
this
is
that
the
formatting
needs
to
be
very
particular,
and
it
needs
to
match
the
example
line.
A
A
It
has
to
be
exactly
like
this
chart
in
order
for
the
system
to
recognize
and
upload
the
information,
so
you
can
use
your
format,
copy
and
paint
and
sort
of
format
it
that
way
and
see
if
that
works
for
you,
if
you
are
having
just
too
much
trouble,
and
you
end
up
spending
far
too
much
time
on
that,
you
can
send
it
to
us
and
we'll
take
a
look
at
it
for
you
and
see
if
we
can,
if
we
can't
get
it
uploaded
for
you,
but
I
just
want
to
be
sure
to
mention
that
the
formatting
does
need
to
match
exactly
okay.
A
If
you've
already
done
this
before
you
can
update
existing
units,
there
will
be
a
link
here
that
says
download
spreadsheet.
It
doesn't
pop
up
for
me
now
because
my
example
page
doesn't
have
any
unit,
but
what
it
will
do
is
download
a
copy
of
your
unit
information
and
that
you
already
have
in
the
chart.
Then
you
can
edit
that.
A
However,
you
can
only
edit
rent
information,
so
you
can
do
all
your
rent
increases
and
just
update
any
rent
information
that
you
have
for
your
units
and
then
upload
it
back
into
here
and
update
it.
The
only
thing
you
cannot
do
with
that.
Second
option
is:
if
you
have
any
vacancies,
you're
gonna
have
to
do
that
outside
of
the
of
the
spreadsheet
and
you're
just
going
to
have
to
edit
that
individual
unit
and
change
it
to
vacant.
A
A
A
So
next
what
I'll
show
you,
since
this
is
a
smaller
property
that
I've
chosen
to
show
you
today?
It's
the
other
option
to
just
add
the
units
in
one
by
one.
So,
instead
of
doing
this,
multiple
units
I'm
going
to
add
units
here
so
click
the
button
and
then
a
pop-up
comes
up.
I'll
type
in
my
unit
number
I'll
select
my
occupant.
Let's
say
it's:
a
tenant
I'll
select
my
number
of
bedrooms,
one
bedroom
bathrooms
one
bathroom
enter
our
move-in
date.
B
A
A
A
If
your
tenant
has
been
there
for
a
while,
and
you
have
given
rent
increases,
you're
going
to
put
in
the
date
that
you,
that
was
their
last
threat,
increase
and
then
enter
monthly
monthly
rent
amount.
So
let's
say
it's
2
000
for
our
one
bedroom
last
monthly
rent
increase
amount
again.
If
you've,
given
a
rent
increase,
you
want
to
make
sure
to
put
it
in
there.
If
this
person
is
new
and
they
haven't
had
one,
we
just
put
zero
and
same
thing
for
last
monthly
rent
increase
percent.
A
If
you've,
given
one
type
it
in,
if
you
haven't
but
zero
okay-
and
that
is
the
information
that
is
required,
there
is
additional
space
for
you
to
type
in
rent
history.
If
that's
something
you
want
to
do
to
type
in
the
base,
run
amount
and
other
rent
increases.
That's
happened
since
this
law
went
into
effect,
but
it's
not
required
only
this
top
section
is
required.
A
A
A
A
If
you
are
of
your
date
of
last
rent
increase
change,
you
just
update
it.
If
you
did
the
five
percent
for
2022.
A
A
A
A
All
right,
so
none
of
this
math
is
correct,
but
you
get
the
the
picture
here.
So
we
want
to
enter
in
the
amount
of
rent
that
they're
currently
paying.
We
want
to
enter
in
the
amount
of
their
last
rent
increase
and
the
percent
of
their
last
rent
increase,
if
you're,
not
sure
or
you
need
help
calculating
it.
A
A
A
But
you
do
need
to
be
sure
to
enter
in
all
of
the
units
if
you
have
four
units
be
sure
to
enter
information
for
all
four
units.
Otherwise
the
the
program
will
not
allow
you
to
submit
if
you've
only
entered
in
part
of
the
unit.
So
if
you
only
do
two
out
of
four,
you
won't
be
able
to
submit
so
make
sure
you
do
all
of
your
units
and
you'll
see
here.
My
chart
is
complete.
A
My
summary
has
Auto
populated,
so
I
have
three
one
bedrooms:
I
have
one
two
bedrooms
for
a
total
of
four
units:
okay,
now
that
is
all
we
have
to
do
so
we
are
done
so
once
we
know-
and
we
say:
okay,
this
all
looks
good
everything's
up
to
date.
We
can
scroll
down
to
the
bottom
and
we
click
this
review
and
submit
button.
A
A
No
okay,
so
other
things
that
I'll
just
sort
of
show
show
you
around
before
we
get
out
of
here.
If
you've
already
done
this,
so
let's
say:
you're
coming
in
and
you've
already
already
had
this
information
from
last
year
or
from
two
months
ago
or
last
month.
When
you
looked
it
up
and
you
just
need
to
do
some
editing
and
we
want
to
change
the
information
on
unit
number
one.
A
A
A
A
A
So
you
want
the
full
address
of
the
property
and
the
unit
number
A
lot
of
times,
which
is
just
easy
and
most
people
have
is
like
PG
e
or
comcast
like
a
current
Comcast
or
PG
e
bill,
just
upload
that
here
declare
that
that's
true
and
then
submit,
and
you
want
to
be
sure
to
upload
your
exemptions
before
you
click
review
and
submit.
A
You
cannot
do
it
after
if
you,
if
you
submit
your
registration
and
you
have
an
exemption,
you'll
need
to
reach
out
to
staff
to
do
that,
for
you,
so
just
just
be
sure
to
do
it
before
you,
click
review
and
submit
in
that
way,
it'll
all
go
smoothly
there.
A
The
only
other
thing
I
think
I
want
to
mention,
or
maybe
two
other
things
that
I
think
are
kind
of
cool.
So
the
other
thing
is,
you
can
submit
all
of
your
required
documentation
here.
So
if
you've,
if
you
have
given
a
termination
notice
and
now
you
want
to
submit
a
copy
to
the
city
here
again,
you're
going
to
do
that
in
your
action
items
over
here
in
your
menu,
so
click
that
down
and
then
you
just
choose
whichever
type
of
notice
you
want
to
upload.
A
A
A
You'll
click
that
you
certify
that
you're
in
compliance
and
then
required
is
the
first
and
last
name
of
the
person
who
uploaded
the
notice
phone
and
email
is
optional.
But
sometimes
it's
helpful,
especially
if
you're
a
larger
company
and
different
people
handle
different
parts
of
your
operation.
We
can
reach
out
to
the
person
who
uploaded
the
notice
and
ask
any
clarifying
questions
that
we
might
have.
A
Another
thing,
I
guess
there's
a
few
things
here.
So
the
other
thing,
if
you
are
using
this
uploading,
your
termination,
notices
and
other
documents-
and
you
ever
want
to
look
back
at
your
history-
if
you
scroll
all
the
way
down,
there's
a
case
History
Section
here
and
it
will
show
everything-
that's
ever
happened
on
the
property,
so
you
can
see
that
this
year's
registration
is
open.
Last
year's
they
submitted
the
two
years
before
that
they
did
not.
A
A
A
B
A
A
And
then
you'll
see
it'll
pop
up
here
and
when
I
scroll
down
it
separates
out
my
different
buildings
so
that
maybe
your
number
Rings,
maybe
this
number
system's
134
and
this
one's
also
one
through
four.
So
it
can
keep
it
a
little
bit
neater
and
separate
it
out
that
way,
that's
kind
of
neat
as
well.
A
B
A
A
And
I
will
be
sending
an
email
with
the
PowerPoint
and
we'll
be
sending
an
email
with
the
recording
so
that
you
can
share
that
with
anyone.
If
you
want
to
the
PowerPoint
is
just
broken
down
copy
of
the
step-by-step
user
guide,
so
you
can
also
have
that
as
well
all
right,
so,
finally,
we'll
just
wrap
up
with
some
resources:
the
rental
housing
helpline.
A
650-903-6136
or
you
can
send
us
an
email
at
MV
rent
at
mountainview.gov,
if
you
are
stuck
on
something
and
you
think
you
want
to
send
an
email,
please
do
that
with
the
description
of
you
know,
sort
of
what
you're
stuck
on
and
sometimes
it
helps
if
you
take
a
screenshot,
so
that's
just
a
helpful
tip
there.
A
You
can
also
visit
our
website
at
mountainview.gov
or
rent
stabilization,
so
this
phone
number
is,
of
course,
for
our
landlords.
Also,
if
you
have
any
tenants
that
need
information
from
us,
this
is
the
same
phone
number
and
email
that
you
can
pass
on
to
them
office
hours,
so
we
have
Virtual
Office
hours,
every
Tuesday
from
10
a.m,
to
12
p.m.
A
A
So
if
you
get
off
the
elevator
or
the
stairs
just
go
all
the
way
down
to
the
right
and
where
that
community
room
in
the
corner
and
we'll
be
able
to
help
you
in
person
or
you
can
join
online
at
mountainview.gov
housing
help
Clinic.
A
Alrighty,
so
we
cannot
have
a
webinar
without
me
talking
about
our
Mountain
View
mediation
program.
It
is
a
wonderful
program
that
the
City
offers
for
free.
We
have
trained,
volunteer
mediators,
who
help
lead,
guided
discussions
between
two
parties
who
are
having
some
sort
of
disagreement
or
a
conflict.
It's
100
confidential
and
there's
really
a
high
success
rate
in
finding
an
outcome
that
works
for
both
parties
when
they
sit
down
and
talk
about
it
with
one
of
our
mediators.
So
this
can
be
used
with
landlord
tenant
issues.
A
If
you
have
two
tenants
that
are
just
not
getting
along
and
they're
neighbors,
you
can
suggest
that
they
reach
out
to
the
mediation
program
to
resolve
their
neighbor
to
neighbor
issue
or
really
anything
that
has
conflict.
Our
mediators
are
equipped
to
handle,
so
that
is
free
to
Mountain,
View
residents
or
people
who
are
operating
businesses
in
Mountain
View.
A
Finally,
here
are
some
legal
resources
for
for
you
all,
we
have
the
Santa
Clara
County
Bar,
Association
lawyer,
referral
service.
The
phone
number
and
website
listed
here
or
the
superior
court
itself
help
center.
You
can
go
online
visit
their
website
and
I
believe
they
also
have
in-person
hours
that
they
have
listed
on
the
website
as
well.
A
And
if
you
have
any
questions
or
you
need
help
registering
your
property,
you
can
reach
out
to
us
our
general
emails
at
the
top
there
and
the
rent
at
mountainview.gov.
My
personal
email
is
underneath
andrea.kennedy
at
mountainview.gov,
so
feel
free
to
reach
out
either
way,
and
that
is
the
end
of
our
webinar.
A
A
So
please
feel
free
to
use
that
and
also
encourage,
maybe
other
people
that
you
might
know
who
need
help
to
reach
out
to
us
as
well.
We
are
really
hoping
to
get
everybody
registered
by
February.