►
From YouTube: 12.10.2020 Mediation Webinar
Description
Seminario web de mediación
B
A
B
A
All
right,
I
want
to
start
off
by
letting
everybody
know
that
we
are
doing
a
recording
of
the
of
the
webinar
tonight,
and
I
know
we
do
have
a
question
about
that
there.
So
I
hope
that
answers
your
question
and
I
wanted
to
give
a
reminder
that
staff
cannot
give
any
legal
advice,
but
we
are
here
to
offer
facts
best
practices
and
an
overview
of
city
programs.
B
A
A
B
A
Okay,
so
let's
review
how
the
webinar
is
going
to
work
tonight,
so
city
staff
and
our
mediation
experts
will
be
giving
the
presentation
you
all
as
members
of
the
public
can
use
the
q
a
icon
which
you'll
find
either
at
the
bottom,
the
side
or
the
top
of
your
screen.
Depending
on
how
you're
watching
us
tonight-
and
you
can
ask
your
questions
at
that.
A
Using
that
feature
and
city
staff
will
go
ahead
and
answer
these
questions
either
at
the
end
of
each
section
or
at
the
end
of
the
webinar,
and
I
just
wanted
to
also
mention
that
if
we
do
experience
any
technical
difficulties,
you
know
with
the
internet
going
out
or
something
like
that.
Just
make
sure
to
log
right
back
on
and
we'll
get
started
as
soon
as
we
can.
B
A
Okay,
so
at
the
end
of
each
section,
you'll
see
a
screen
pop
up.
That
looks
just
like
this,
and
that
will
be
the
time
where
we
are
going
to
answer
the
questions
that
we
have
typed
in
so
again
you
can
use
the
q
a
icon
on
your
screen
or,
if
you
wanted
to
raise
your
hand,
you
can
do
that
as
well
or
if
you're
joining
us
by
phone,
you
can
dial
star
nine
and
we
can
patch
you
in
to
ask
your
question
that
way.
B
A
All
right
so
we'll
we'll
answer
some
of
the
questions
we
have
right
now
at
this
moment.
So
one
question
is
asking:
can
we
request
that
this
presentation
be
emailed
to
us?
Yes,
we
can
send
out
an
email
of
the
presentation
to
all
those
who
are
joining
us.
We
already
have
your
emails
that
you
registered
with
so
we'll
make
sure
to
do
that.
A
A
B
C
D
B
B
B
A
Right
and
again,
like
I
said,
mediation
can
help
both
tenants
and
landlords,
so
parties
can
check
in
with
each
other
in
an
informal
process,
and
this
can
increase
their
understanding
and
they
can
express
their
predicament
that
they
find
themselves
in
and
hopefully
come
to
a
mutual
agreement.
We
have
found
that
there
is
a
very
high
success
rate
when
we
get
two
people
sitting
down
to
communicate
with
each.
B
A
All
right,
so
the
court
process
can
be
challenging.
So
that's
why
we
always
encourage
mediation
as
another
option
so
courts,
you
know
once
they
open
back
up,
they
will
be
jam-packed
pretty
full.
There
is
a
very
limited
time
for
both
sides
to
explain
the
situation
that
they
find
themselves
in
and
once
the
judge
gives
a
judgment,
it
might
hinder
you
in
finding
new
housing.
B
A
E
E
E
A
And
I'm
going
to
save
the
other
questions
for
right
after
this
section,
but
I
did
want
to
mention
because
it
looks
like
we
have
a
couple
people
who
just
joined
in
that
you
can
ask
questions
using
the
q
and
a
feature
you
can
find
it
at
the
bottom.
The
side,
the
top
of
your
screen,
depending
if
you're
on
the
computer
or
your
phone,
so
feel
free
to
ask
your
question
at
any
time
right
when
it
comes
to
you
and
we
will
answer
it
during
the
appropriate
time
in
the
webinar.
F
F
The
statewide
eviction
moratorium,
also
known
as
ab3088
the
tenant,
homeowner
and
small
landlord
relief
act,
provides
eviction
protections
for
residential
tenants
experiencing
covid19
related
financial
hardships.
It's
effective
immediately
as
of
august
31st
2020
protects
tenants
statewide,
including
those
in
mountain
view,
and
supersedes
the
city's
eviction
moratorium.
F
All
residential
rental
units
in
mountain
view
are
covered
by
the
eviction
moratorium.
This
includes
single-family
homes,
duplexes
condos
and
townhomes
apartments,
including
those
covered
by
our
rent,
stabilization
law,
the
csfra
mobile
homes
and
mobile
home
spaces
and
other
types
of
residential
rental.
F
E
F
E
F
Tenants
experiencing
significant
financial
hardship
because
of
coven
19
qualify.
This
hardship
can
be
due
to
the
following
reasons:
the
loss
of
income
due
to
coven
19,
related
job
loss,
increased
out-of-pocket
expenses
directly
related
to
performing
essential
work
related
to
covid19
increased
expenses
due
to
coven
19
health
impacts,
responsibilities
to
care
for
family
members
that
cause
a
loss
of
income
or
an
increased
cost
of
attending
to
those
family
members
related
to
covid19.
F
And
so
the
key
takeaways
of
the
eviction
moratorium
are
as
follows:
landlords
must
give
a
15-day
notice
to
pay
rent
or
quit
with
the
coven
19
hardship
declaration
form
to
their
tenants.
Tenants
then
have
15
days
to
return
the
coven
19
hardship
declaration
form
to
their
landlord.
Tenants
are
responsible
for
paying
past
due
rent
and
repayment
plans
can
be
negotiated,
no
late
fees
or
interest
can
be
charged
and,
as
always
under
state
law,
retaliation
and
harassment
is
prohibited.
F
Foreign
avoid
eviction,
tenants
must
do
the
following
for
the
rent
owed
from
march
1st
of
2020
to
august
31st
of
2020.
Tenants
must
provide
the
hardship
declaration
form
to
their
landlord
within
15
business
days
after
receiving
the
pay,
the
notice
to
pay
rent
or
quit
from
their
landlord
and
for
the
rent
owed
from
september
1st
of
2020
to
january
31st
of
2021.
F
E
F
A
F
F
And
that's
about
how
we
answer
questions
and
go
through
the
questions
as
we
proceed
through
the
through
the
workshop
tonight.
So
we
will
be
moderating
the
questions
until
we
get
to
this
question
screen
that
you
see
here
and
figuring
out
where
those
questions
go
in
the
actual
workshop,
so
that
we
can
be
answering
them
after
we've
already
covered
the
content
that
they
refer
to.
E
B
F
B
B
G
Thank
you
norah.
This
is
anki
in
general.
The
eviction
moratorium
does
not
regulate
any
rent
increases.
So
if
you
are
a
rent,
stabilizer
stabilized
rental
unit,
your
rent
can
be
raised
one
time
per
year
and
with
a
certain
percentage.
If
your
unit
is
not
rent
controlled,
then
there
are
no
rules
with
regards
to
rent
increases.
G
B
A
B
H
A
G
B
A
B
A
A
A
Yeah
and
as
you
can
see,
everybody's
rental
situation
is
different
and
complicated
and
we
are
in
a
very
difficult
and
new
period
of
time
for
all
of
us.
So
we
definitely
want
to
make
sure
we
give
each
situation
the
correct
amount
of
attention
and
that
we
provide
proper
answers
for
you,
and
I
think
that's
why
we
don't
want
to
give
out
sort
of
super
general
answers
for
these
very
complicated
and
specific
questions.
G
I
can
take
this
question.
This
is
anki.
We
are
recording
this
webinar,
so
the
recording
will
be
made
available.
Unfortunately,
since
we
need
to
pay
attention
to
all
the
questions
and
issues
that
have
come
up,
that
we
don't
have
time
to
type
in
all
the
answers
here,
but
I
hope
the
recording
will
work
for
your
purposes.
A
D
Thank
you,
andrea
and
again
my
name
is
paul.
A
bear.
I'm
one
of
the
mediators-
and
the
first
thing
I
want
to
talk
about
here
is
what
is
mediation.
It's
pretty
simple.
When
you
get
into
that
difficult
conversation,
the
one
directly
between
you
and
your
landlord,
then
you
can
do
that
with
the
assistance
of
the
third
person
who.
D
D
B
D
B
D
Now,
in
mediation,
besides
the
the
pieces
that
we've
just
talked
about,
if
we
could
go
to
the
next
slide,
I
think
that's
there.
We
go
so
among
the
things
that
a
mediator
will
help.
You
do
is
describe
as
much
as
you're
willing
to
the
circumstances
you're
dealing
with
you
know,
and
it's
true
for
the
media
for
the
landlord,
as
well
as
for
the
tenant
in
this
situation
right,
the
landlords
are
losing
income
just
like
you
and
they
have
to
deal
with
their
bills,
and
they
need
your
help
with
that.
D
B
D
D
I
think
that
a
lot
of
times
we
think
that
doesn't
matter
but
we're
human
beings,
all
of
us
landlords
and
tenants,
and
it's
helpful
if
we
cover
that,
once
you
provide
the
information
you're
willing
and
able
to
provide,
then
everybody
can
together
explore
ideas
instead
of
looking
at
it
like
you're
my
problem
or
you're.
My
problem,
you
look
at
it
from
the
position
of
each
of
us
has
a
problem
to
solve.
Let's
work
together.
D
B
A
A
Okay,
perfect,
it
doesn't
look
like
we
have
any
questions
at
this
time,
but
I
do
want
to
encourage
everybody
who's
on
the
line.
To
really
ask
your
questions:
while
we
have
our
mediation
experts,
it's
it's
really
a
wealth
of
knowledge
and
a
big
treat
to
have
them
here
with
us
tonight.
So
ask
any
question
that
comes
to
your
mind.
Believe
me:
there
is
no
stupid
question
I
feel,
like
I
ask
stupid
questions
all
the
time,
but
it's
always
better
to
get
clarification
and
answers.
B
A
D
I
do
understand
the
question
and
it
is
pretty
normal
for
one
or
both
parties
to
have
low
confidence,
that
mediation
can
help.
Usually
we've
already
had
a
bit
of
a
confrontation
and
formed
opinions
that
are
part
of
what's
in
the
way
mediation
will
explore,
among
other
things,
why
someone
is
acting
in
a
way
that
you
don't
understand.
D
So
I
think
that,
although
I
every
mediator
has
this
experience
of
people
saying,
I
really
don't
think
the
other
person
will
do
this.
Every
mediator
also
has
the
experience
of
once
they
get
in
conversations
with
both
parties.
Finding
out
that
there's
a
lot
to
learn,
and
until
we
get
the
conversation
going,
we
can't
learn.
E
E
F
D
D
However,
the
rent
increase
is
another
conversation
that
you
can
ask
a
landlord
to
have
through
mediation
and
again,
a
lot
of
times.
A
landlord
doesn't
feel
they
have
to
justify
anything.
But
if
you
can
engage
in
a
conversation
person
to
person,
you
may
make
it
understandable
to
them
how
important
it
is
for
you
to
understand
that.
So
yes,
you
can
ask
for
mediation.
D
So
the
mediator
will
not
answer
legal
questions,
that's
not
their
role,
even
if
they
are
a
lawyer,
as
my
associate
sandra
is
when
she
is
in
the
role
of
mediator.
She
would
not
answer
legal
questions.
So
if
you
need
legal
advice
during
a
mediation,
you
would
want
to
ask
a
lawyer.
We
have
had
mediations
where
both
parties
have
their
lawyers
available.
A
E
D
D
D
And
I
want
to
add
as
a
mediator,
we
are
trained
and
practiced
at
staying
neutral
and
if
it
ever
happens
during
a
mediation
that
one
party
or
the
other
feels
like
the
mediator
is
not
being
neutral.
It's
okay
to
say
so
and
all
your
mediators
will
engage
with
you
right
then
about
that
question
and
clarify
so
that
if
there's
ever
a
feeling
or
a
question
about
the
neutrality
of
the
mediator,
that's
a
good
thing
to
talk
about
right
away.
E
E
D
A
C
E
C
Thank
you.
So
we
do
have
a
slide.
I
think
on
how
to
start.
So
here
we
have
the
mountain
view.
Mediation
program
is
a
city
program
that
supports
anyone
who
needs
mediation,
whether
it's
a
landlord
or
a
tenant,
and
if
you
would
like
to
have
interpretation
services
or
translation
services,
we
do
ask
that
you
make
that
clear
from
the
beginning,
because
there
are
spanish-speaking
staff
members
who
can
help
you.
E
E
E
E
C
And
one
last
note
is
that
we
are
now
doing
mediations
on
zoom.
Just
like
you
are
on
zoom
now,
which
has
some
advantages.
Even
though
you're
not
in
the
same
room,
you
don't
have
to
travel.
Mediations
can
be
scheduled
at
times
when
most
businesses
might
be
closed.
It
used
to
be
that
mediations
were
usually
during
the
day
now.
There's
opportunities
to
schedule
a
more
convenient
time
and
it's
safer
with
kovit.
C
C
E
C
It's
really
hard
for
some
people
to
speak
up
and
the
mediator
encourages
everyone
to
be
free
to
say
what
they
need
to
say.
So
the
mediator
will
help
parties
explore
their
potential
solutions
and
explain
what
they
need
to
explain,
and
sometimes
they
need
to
be
very
creative.
So
the
mediator
encourages
people
to
look
at
something
from
a
different
point
of
view
and
come
up
with
a
solution
that
might
not
be
your
typical
solution.
C
So
one
of
two
of
the
most
important
things
to
think
about
in
mediation
is
to
have
an
open
mind
and
also
have
faith
that
you
can
reach
in
agreement.
If
you
try,
so
we
hope
that
you
will
consider
it
and
if
you
do
reach
an
agreement,
the
mediator
can
help
you
write
it
down,
so
everything
is
very
clear
and
everyone
understands
what
the
settlement
or
agreement
really
is
that
way
we
can
all
know
what
we're
supposed
to
do
to
make
that
agreement,
work.
A
All
right,
thank
you.
So
much
and
again
you
can
ask
your
questions
using
the
q,
a
icon
or,
if
you
prefer,
to
ask
your
questions
verbally,
go
ahead
and
raise
your
hand
or
dial
star
9
if
you
are
joining
us
on
the
phone
again.
This
is
a
very
unique
situation
we're
in
here.
So
if
you
have
any
questions
at
all
about
mediation,
how
do
you
get
it
started
like
sandra
was
explaining
or
a
specific
question
about
what
might
happen
during
the
mediation
meeting?
This
would
be
the
perfect
time
to
ask.
E
A
C
Okay,
well,
I
will
answer
in
general
and
anki
can
jump
in
if
she
wants
to
give
more
specifics.
What
I
know
is
that
the
city
does
monitor
the
program
and
get
reports
on
it.
I
am
not
aware
of
how
specific
those
reports
are,
but
we
do
look
at
satisfaction
by
the
parties
because
they
fill
out
evaluations
if
they.
B
F
F
B
G
And
I
would
like
to
add:
this
is
anki
that
in
general,
sorry
about
the
dogs
that,
in
general
mediation
success
who
was
between
80
and
90,
I
think
the
main
focus
and
work
that
needs
to
be
done
is
getting
the
people
at
the
table
once
they're
at
the
table.
The
mediation
process,
like
sandra
just
explained,
really
allows
parties
to
extensively
put
on
the
table
their
situation,
their
specifics
and
creates
understanding
between
the
parties
and
parties
come
to
mutual
understanding,
80
to
90
percent
of
all
the.
B
B
C
H
C
G
F
C
A
Okay,
great,
so
our
next
question
is
asking:
if
the
landlord
consistently
ignored
and
not
answered
any
of
the
letters
about
issues
of
concern
and
their
deliberate
negligence
has
had
material
lost
consequences
for
the
tenant.
Would
you
recommend
mediation,
especially
if
what
is
discussed
in
the
mediation
is
to
remain
confidential?
A
A
H
B
B
C
So
I
will
give
a
general
answer,
but
this
is
the
type
of
question
that
might
need
a
little
more
attention
if
you
call
or
email
the
helpline
in
general,
most
landlords
who
ignore
notices
need
to
have
someone
else,
contact
them
and
they
might
listen.
So
when
they
do
case
development
through
the
program,
they
sometimes
reach
a
landlord
and
explain
how
important
it
is
to
speak
with
the
tenant
and
the
landlord
then
comes
to
a
mediation
and
is
more
open
to
listening
and
shows
good
faith
and
things
good
things
can
happen.
C
What
I
hear
is
you're
worried
that
the
landlord
is
just
wanting
information,
but
not
acting
like
he
wants
a
solution.
That
is
a
different
problem
and
if
you
agree
to
mediation,
you
have
to
believe
that
it
might
work.
If
you
believe
it
doesn't,
it
will
not
work.
Then
you
probably
have
already
decided
that
it's
not
going
to
work
to
the
point
where
it
doesn't
work.
Does
that
make
sense.
B
B
B
C
B
B
B
A
B
D
And
I
will
catch
it,
so
common
challenges
has
already
been
discussed
some
here,
the.
If
you
show
the
next
slide,
you
will
see
that
the
first
three
are
the
other
party
doesn't
want
to,
and
this
you
know
this
is
true
of
tenants
and
landlords.
Both
believe
the
other
party
does
not
want
to
mediate,
does
not
want
to
compromise,
doesn't
even
want
to
meet,
and
while
that
may
be
true
at
the
start,
usually
that's
because
they
don't
understand
what
the
opportunity
is.
B
D
D
The
question
about
the
mediated
agreement
being
enforceable
sandra
alluded
to
a
moment
ago.
If
both
parties
agree
that
whatever
they've
come
up
with
is
something
that
a
court
should
have
the
chance
to
look
at
then.
Yes,
it
can
be
made
enforceable.
If
they
don't
agree,
then
the
only
enforcement
is
the
goodwill
of
the
parties
that
agree.
B
C
B
C
So
you
can
think
of
a
mediated
payment
plan
as
a
roadmap
which
states
or
recognizes
the
amount
of
the
unpaid
back
rent
that
the
tenant
owes
recognizes
the
payments
that
the
tenant
can
afford
and
are
reasonable
to
each
specific
tenant.
That's
in
trouble
and
also
stipulates
when
the
payments
are
due
and
the
amounts
of
the
payments,
so
that
everyone
understands
how
this
is
going
to.
B
C
Okay,
so
if
you're
in
a
difficult
place
because
of
the
covid19
financial
hardship
that
prevented
you
from
paying
rent
or
caused
loss
of
income,
you
will
want
to
protect
your
credit,
because
your
credit
is
very
important
for
renting
apartments
and
other
things
you're
going
to
want
to
pay
your
rent.
But
you
need
a
plan
to
pay
it
over
time.
B
B
C
C
So
we
have
a
few
tips
for
tenants
in
terms
of
getting
along
and
getting
through
this
very
difficult
and
unusual
time,
communicate
regularly
with
your
landlord
and
put
most
things
in
writing
things
that
are
important,
be
honest
about
your
situation.
If
you
can't
pay
rent,
let
your
landlord
know
share
with
your
landlord
and
property
managers
that
this
is
all
a
new
thing
for
everybody.
It's
very
unusual
to
have
this
kind
of
a
problem
throughout
the
community,
that's
causing
so
much
trouble
between
landlords
and
tenants.
C
Let
your
landlord
that
you
really
do
let
your
landlord
know
that
you
really
do
want
to
work
out
something
with
them
to
pay
the
rent,
but
that
you
need
some
terms
that
you
can
afford
and
meet,
and
then
it's
really
important
to
understand
that
every
landlord
is
not
the
same
and
every
tenant
is
not
the
same.
You
have
to
recognize
that
each
party
is
unique
and
has
a
circumstance
that
might
require
a
creative
solution
that
what
works
for
one
person
may
not
work
for
another
person.
B
H
A
B
B
A
Okay,
so
here
is
our
contact
information.
Definitely,
if
you
have
a
chance
to
take
note
of
it,
you
can
write
it
down,
but
we
again
will
be
sharing
this
powerpoint
and
this
video
with
you
all.
So
you
can
reference
it
there
as
well,
but
we
really
want
to
encourage
you
all
to
contact
us
and
we
are
really
here
to
help
you
and
it
doesn't
matter
how
big
or
small
your
situation
is
just
reach
out
to
us
and
we
can
do
our
best
to
help
you
get
through
this
really
hard.
B
A
B,
okay,
so
we're
just
going
to
roll
through
some
resources
here
as
well.
You
can
also
get
a
lot
of
information
from
our
websites
and
we
update
them
frequently.
So
for
any
information
about
the
eviction
moratorium,
you
can
visit
mountainview.gov
eviction
relief
and
on
that
website,
you'll
find
an
overview
of
the
moratorium.
A
B
H
A
B
A
All
right,
I
believe,
yeah.
This
is
our
last
q,
a
so
we'll
open
it
up
to
any
questions
here
or
if
you
had
a
bit
more
of
a
specific
question
you
can
ask
now,
while
we
have
our
mediation
experts
on
the
line
with
us,
so
we'll
hang
out
with
you,
but
other
than
that.
Our
presentation
is
finished
and
I
do
want
to
thank
everybody
so
much
for
hanging
with
us.
I
know
it
is
a
little
bit
late,
but
we
had
so
many
so
many
good
questions
that
came
from
everyone.